Dear Mr Dennis S., Warm greetings from Mercure Jakarta Grogol. Thank you so much for taking the time to share your kind feedback with us. We’re delighted to hear that Naya was able to assist you and make your stay more comfortable. We truly appreciate you recognizing her hospitality and helpfulness. Your kind words will certainly be shared with Naya, and we’re sure they will mean a lot to her. We’re grateful to have been part of your experience and hope you had a wonderful stay with us. We look forward to welcoming you back again in the future and providing you with another memorable experience. Warm Regard, Indrayani Sudoyo General Manager

Dear Mrs Lisa P., Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience you experienced with the air conditioning in your room during the first two nights. We understand how uncomfortable it must have been, and we regret that the initial maintenance did not fully resolve the issue. We are pleased that our team was able to assist by arranging a room transfer, and we truly appreciate your understanding throughout the process. It is also wonderful to know that our staff could assist with sending the food you accidentally left behind after check-out. Thank you for recognizing our team’s efforts and for your kind words. Your feedback is very valuable to us, and we will continue working to improve our services and ensure a more comfortable experience for our guests. We hope to have the pleasure of welcoming you back again in the future. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Marco H. S., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your feedback with us. We sincerely apologize that your room was not at a comfortable temperature upon your late check-in. We understand how disappointing this must have been, especially after a long day of travel. We regret that we did not meet your expectations regarding your room preference, and we appreciate you bringing this matter to our attention. Your feedback has been noted and will be shared with our team to help us improve our service and ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you again and provide you with a better experience. Warm Regard, Indrayani Sudoyo General Manager

Dear Ms Olivia D., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful review! We are delighted to know that you had such a great staycation with us. Your special shout-out to Ms. Naya from our Guest Relations team truly means a lot. We will be sure to share your kind words with her, as she will be thrilled to know that her warm welcome made your experience even more memorable. Thank you for making us one of your top staycation choices. We truly appreciate your support and look forward to welcoming you back to Mercure Jakarta Grogol for another relaxing and enjoyable stay. Warm Regard, Indrayani Sudoyo General Manager

Dear Mrs M., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr. Celia O. C. Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your room, our convenient location, and the breakfast offerings. We sincerely apologize for your experience with the bathtub water. We understand how concerning it must have been to see yellow-colored water, and we completely understand your hesitation to use it. This is not the experience we aim to provide, and we have shared your comments with our engineering team for immediate inspection and corrective action. We truly appreciate you bringing this to our attention, as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm Regard, Indrayani Sudoyo General Manager

Dear Mrs Natalia W. Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your feedback. We are truly sorry to hear that you were not able to sleep well during your stay. Please accept our sincere apologies for the inconvenience. Your comfort is very important to us, and we will review this matter with our team to identify any possible causes and make improvements. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and restful experience. Warm Regard, Indrayani Sudoyo General Manager

Dear Ms Eva m. Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your detailed feedback. We are delighted to know that you had a smooth check-in experience, enjoyed our welcoming Bir Pletok drink, and found our swimming pool and staff to be helpful and responsive throughout your stay. At the same time, we sincerely apologize for the inconvenience caused by the initial room assignment, as well as the electrical and air conditioning issues you encountered. We appreciate your patience and understanding while our team worked to resolve them, and we're glad to hear that you were able to rest comfortably afterward. Your feedback is invaluable and will be shared with our team as we continue to improve our facilities and services. We truly appreciate your kind words and look forward to welcoming you back for an even more seamless and enjoyable stay. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Fikri J. A. G., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Dear Ms Rabiatul A., Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your wonderful review. We are delighted to hear that you had such a pleasant stay with us at Mercure Jakarta Grogol. It's great to know that you found your room quiet, clean, and well-equipped for work, and that our reliable Wi-Fi, ample power outlets, early breakfast service, and convenient location contributed to a comfortable business trip. We truly appreciate your kind recognition of Bu Selfin and Pa Tri Eko. Your compliments will be shared with them and the entire team—they will be thrilled to know their hospitality made a positive impression. Thank you for your recommendation to fellow business travelers. We look forward to welcoming you back on your next visit to Jakarta. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Hartono B., Warm greetings from Mercure Jakarta Grogol. We're truly sorry to hear about your wife's accident. Her safety and well-being are our highest priorities, and we sincerely apologize for both the incident and for not expressing our concern at the time. We understand how upsetting this experience must have been for you and your family. Thank you for bringing this to our attention. We take your feedback seriously and will review this with our team to improve both our safety measures and the way we respond to situations like this. We wish your wife a smooth and speedy recovery, and we hope to have the opportunity to provide you with a much better experience in the future. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Naufal F., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Dear Mrs Dewi U. S., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your thoughtful feedback with us. We are delighted to know that you appreciated the room upgrade and enjoyed the variety of our breakfast offerings. It is always rewarding to hear that our guests had a pleasant stay. We also appreciate your comments regarding your arrival experience. As a Platinum member, your loyalty is truly valued, and we understand your expectation for a little more flexibility with the check-in time. While we always do our best to accommodate early arrivals whenever rooms are ready, availability on the day may occasionally prevent us from doing so. We sincerely apologize that we were unable to offer you an earlier check-in on this occasion. It is wonderful to hear that you are already planning to return for a longer West Jakarta staycation. We truly look forward to welcoming you back and providing you with another memorable experience. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Hendry A., Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your detailed feedback with us. We truly appreciate your comments, as they help us improve our service. We sincerely apologize for the inconvenience you experienced during your stay. We understand how inconvenient this situation must have been and we agree that all rooms should be thoroughly checked and fully prepared before our guests arrive. Your feedback has been shared with our housekeeping and engineering teams to strengthen our pre-arrival inspection process. Regarding the sauna and cold pool, we sincerely apologize for the waiting time you experienced. Kindly note that, for the comfort and safety of our guests, the sauna and ice bath are prepared upon request and require prior confirmation with our staff before use. We regret that this was not clearly communicated during your stay and understand how this led to the inconvenience you experienced. We will also ensure our team provides clearer information to future guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the seamless and enjoyable experience you deserve. Warm Regard, Indrayani Sudoyo General Manager

Dear Ms Cindy S. H., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Jin S., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Leo h., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Denny K., Warm greetings from Mercure Jakarta Grogol. Thank you for your detailed feedback. We’re delighted you enjoyed the spacious, modern room, our service, and the breakfast selection. We sincerely apologize for the road noise, the flies in the breakfast area, and the slow lift service during busy periods. Your comments have been shared with the relevant teams as we work to improve the guest experience. We hope to welcome you back for an even better stay in the future. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Shafarina S., Warm greetings from Mercure Jakarta Grogol. Thank you for your kind comments about our rooms, cleanliness, and team members. We are delighted to hear that you found the rooms spacious, well-curated, and comfortable, and that our staff provided pleasant and professional service. We also appreciate your feedback regarding the extra blanket request. As part of our standard room setup, each room is prepared with two blankets, corresponding to the standard bedding arrangement for the room. We understand that this may not have fully met your family's needs during your stay, and we apologize for any inconvenience caused when we were unable to provide an additional blanket. Your feedback is valuable and will be shared with our team as we continue to review ways to improve our guest experience. We hope to have the opportunity to welcome you and your family again in the future. Warm regard, Indrayani Sudoyo General Manager