ibis Styles Madrid Prado 3 stars

Customer review rating (ALL Rating) 4.7/5 1,145 reviews

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Description

Hotel extras

  • In the heart of Madrid, near the Prado Museum and Plaza Mayor

  • A complete breakfast buffet, including gluten-free options

  • Children up to age 15 stay for free

  • Pets are welcome

  • Indoor parking available

Our accommodation(s)

Hotel location

ibis Styles Madrid Prado

Calle Prado 11
28014 MADRID
Spain

GPS:40.414825, -3.698831

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Breakfast

The breakfast buffet is available from 6:30 am to 11 am. Get your fill of flavor and energy with a generous assortment of items: sweet and savoury, hot and cold, and gluten-free.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,145 reviews

Customer review rating 2.5/5

Nikola M. Families - Confirmed reviews ALL

Hotel is very well located in the city center, to most attractions you can vist by foot. For a 4-star hotel, the expectation is to provide a significantly better and more diverse breakfast experience. Unfortunately, the overall breakfast service fell well below the expected standard. The restaurant appeared to be understaffed, with only one employee serving the entire breakfast area. As a result, service was extremely slow, buffet items were frequently unavailable, and tables were often not cleaned or prepared in a timely manner, despite the restaurant not being overcrowded. In addition, the staff member responsible for the breakfast area demonstrated unprofessional behavior on several occasions, including inappropriate remarks regarding a child taking a croissant from the restaurant area. The overall attitude was perceived as unfriendly and uncomfortable, which negatively impacted the guest experience. On a positive note, the reception staff was professional, polite, and welcoming throughout the stay, which was appreciated.

Customer review rating 5.0/5

Stephen P. B. Couples - Confirmed reviews ALL

First timers in Madrid, we were well guided through our stay. The room was a good size and perfectly clean.

Dear Stephen, Thank you very much for your wonderful and detailed review. We are delighted to know that you enjoyed our central location, your room, and the overall comfort of your stay in Madrid. It is especially rewarding to hear your kind words about our team. We will gladly share your compliments with Laura and Matteo, as well as with our breakfast staff, who will be very happy to know they contributed to making your first visit to Madrid a great experience. We truly appreciate your loyalty and look forward to welcoming you back very soon. Kind regards,

Customer review rating 5.0/5

Dana-elena G. Families - Confirmed reviews ALL

We will recommend your hotel to all our friends. We are very grateful for the services offered; everything was so good, from the food, the room which was so clean everyday. Congratulations for such a good acommodation !

Dear Dana, Thank you very much for your kind review. We are delighted to know that you enjoyed your stay, our location, and the service provided by our team. We truly appreciate your recommendation and look forward to welcoming you again soon. Kind regards,

Customer review rating 5.0/5

James E. Families - Confirmed reviews ALL

The staff were friendly and welcoming. The breakfast was fantastic

Thank you for the lovely feedback! We’re so pleased you had a comfortable stay and that our team helped make you feel at home. It’s great to hear breakfast was a highlight too. We’d be delighted to welcome you back on your next visit!

Customer review rating 5.0/5

Ugur H. Solo - Confirmed reviews ALL

Perfect

Thank you for your kind words! We’re thrilled you had such a great stay and hope to welcome you back again very soon.😊

Other web-users rate our hotel

  • 839 reviews 9.7/10 Location
  • 683 reviews 7.8/10 Room
  • 808 reviews 9.7/10 Service
  • 13 reviews 6.2/10 WiFi
  • 395 reviews 6.9/10 Comfort
  • 370 reviews 8.5/10 Breakfast
  • 301 reviews 8.9/10 Cleanliness
  • 152 reviews 5.3/10 Value

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