Novotel Madrid City Las Ventas Hotel 4 stars

Customer review rating 4.6/5 320 reviews

Novotel Madrid  City Las Ventas
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+ 21 Services
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Hotel extras

  • Completely renovated in 2019; with family rooms

  • Pool, terrace and gym open with limited capacity upon prior reservation.

  • Bus 53 direct to Puerta del Sol and Metro line 7 P. Avenidas

  • Personalized breakfast prepared individually

  • Free telehealth service soon, safety and cleanliness protocols implemented.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Tanning salon (Nearby)Paying
  • Golf course 18 holes (Nearby)
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Madrid City Las Ventas

Albacete 1
Esquina avenida de badajoz
28027
madrid
spain

Tel: +34917247600

Fax: (+34)91/7247610

Check-in from 14h00

Check out up to 12h00

  • CUZCO / BARRIO BLANCO :  11 TORRELAGUNA

  • P. DE MORET / PAERQUE AVENIDAS :  74 BRUSELAS

  • SAN JUAN BAUTISTA/ SOL :  53 AVDA.BADAJOZ

  • PARQUE DE LAS AVENIDAS :  7 PARQUE. AVENIDAS

  • By plane

    MADRID ADOLFO SUAREZ AEROPUERTO At 5km / 3 miles

  • By train

    ATOCHA At 9km / 5.63 miles

  • By train

    CHAMARTIN At 4km / 2.49 miles

GPS :40.441433, -3.657524

Our accommodations

The new Novotel rooms, spacious and modern, have free Wi-Fi, minibar, safe, kettle, hairdryer, eco-toiletries and some of them Nespresso machine, bathrobe and slippers.

Superior Double Room Queen Bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room, queen size bed with convertible sofa

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with a queen-size bed and a sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

INSOLITO

Type of cuisine: Mediterranean

A unique & surprising concept centered around charcoal, an open kitchen, & a dynamic, cozy atmosphere. A great space to discover; a pleasure for the senses. Let our restaurant "Insólito" surprise you.

Lunch

12:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

INSOLITO

Non contractual photo

Enjoy a relaxing and cozy atmosphere at our bar; modern and dynamic, it transforms by day and by night so that you can enjoy our cocktails any time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 193

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Madrid City Las Ventas

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

320 reviews

tripadvisor

TripAdvisor Rating 4.5/5

49 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very pleasant.

Customer review rating 4.6/5

Satsuki I. Business - 06/03/2020 Confirmed reviews ALL

Very nice interior and comfort. However, I'm struggling to get the receipt of the stay sent in email which they said it comes in email and never received. I sent queries already twice but no one seem to pick up and respond to my query. Therefore, the ease of check-out is a very much of concern next time as I do need the receipt for this business travel.

Dear Satsuki I We appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we have sent you the invoice in case you didn´t receive it Thank you again for sharing your experience, and we hope your next visit will be as pleasant.we aplogy Sincerely, Amine Tourqui Cualty department.

Very nice, renovated rooms

Customer review rating 4.6/5

Joe S. Families - 03/03/2020 Confirmed reviews ALL

Rooms are spacious and clean, breakfast is very good, staff very friendly

Dear Joseph, We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rocío Lyon Dpto de Calidad.

well located and service was amazing

Customer review rating 4.6/5

Hana A. Business - 27/02/2020 Confirmed reviews ALL

the room design is amazing I liked how clean and tidy the hotel is, to be honest, this is my first time ever to stay at a hotel and Novotel has made it amazing, the staff was very friendly and helpful and very respectful. and if they can see my review I want to thank them all for the amazing service.

Dear Hana, We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rocío Lyon Dpto de Calidad

GOOD stay. well behaved staff. wonder ful experience..restaurant and bar super

Customer review rating 4.6/5

Mohan J. C. Solo - 06/02/2020 Confirmed reviews ALL

From the moment I checked in the hotel Hawkin made me at home. stayed in many Novotels around world but this one was special. Jordy and Albert in bar fantastic..Will make a point to promote it to my friends in Toledo and here in Abudhabi.

Dear Mohan joseph c., We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel

Customer review rating 4.6/5

Marco A. Business - 05/02/2020 Confirmed reviews ALL

The experience has been positive, from the moment I arrived to the moment I left. Staff are very nice and friendly. Location is not central but was near to my meeting place so I did not care. Food selection is a bit strange and I have not been positively impressed. Next time I will explore restaurants in the vicinity.

Dear Marco A., Thank you for taking the time to tell us about your experience at the Novotel Madrid City Las Ventas. I am sorry that your experience did not meet your expectations regarding our restaurant service; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Baeza Dto de Calidad

Newly refurbed!

Customer review rating 4.6/5

Belinda Business - 04/02/2020 Confirmed reviews ALL

I recently stayed at the property which was a nice surprise with the refurb! I hadn’t previously stayed at the property but had been told by colleagues it was tired. Service was great! Staff were very attentive and always happy to help. My only concern was the aircon in my room as it seemed to stay on the same temperature no matter what setting I put it on so quite often it was very hot at night even when I turned the aircon off.

Dear Belinda, We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. . I am sorry that your experience with the aircon did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Payá Dpto. Calidad

Confortable

Customer review rating 4.6/5

Ana Families - 02/02/2020 Confirmed reviews ALL

Agradable

Estimada Ana Maria, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Madrid City Las Ventas. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas en nuestro servicio de restauracion; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Sara Baeza Dto de Calidad

Falls short of expectations

Customer review rating 4.6/5

Anonymous Business - 31/01/2020 Confirmed reviews ALL

The hotel amenities are not the grade expected for a Novotel, rooms are very common, this is more a ibis-grade property

Dear Philippe, I am sorry that your experience in Novotel did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If in the future happens again, Don't hesitate to contact our reservations department directly to make the booking with breakfast included in the future We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Payá Dpto. de calidad

Conveniently located modern hotel

Customer review rating 4.6/5

Tim G. Couples - 27/01/2020 Confirmed reviews ALL

Ideally located to visit relatives in nearby Casa Virgen de la Providencia (15 minutes walk) and nearest Metro station even closer (only 10 minutes walk) Recently refurbished hotel with very modern feel, very comfortable well appointed rooms, very friendly and helpful staff. Only criticism (and true to all hotels) there is never enough sachets of sugar or milk cartons in the room Have already booked a return stay for late March when I am hoing it will be warm enough to brave the roof-top swimming pool!

Great Team

Customer review rating 4.6/5

Georges Business - 25/01/2020 Confirmed reviews ALL

Felt very welcome, efficient staff

Dear George, We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Baeza Dto de Calidad

Far away from public transport

Customer review rating 4.6/5

Robin Business - 22/01/2020 Confirmed reviews ALL

Room was fine, staff was friendly but check-out was difficult, there was a long queue

Dear Robin, I am sorry that your experience in the check-out did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in the check-out time and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards Itziar Payá Guest Experience

practical, clean, nicely design hotel

Customer review rating 4.6/5

Arnaud Business - 20/01/2020 Confirmed reviews ALL

I stayed for business in Madrid. the location of the hotel is near enough the main motorway, near the airport and the town center. Good customer service. Nice to be able to stream your content on the Samsung TV. Can't wait for the gym to open and this will become my prefered hotel in Madrid in the price stays competitive,

Dear ARNAUD, We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara BAEZA Dto de Calidad

2 night stay

Customer review rating 4.6/5

Wiste Couples - 13/01/2020 Confirmed reviews ALL

We enjoyed our 2 night stay at the Novotel. We found that the reception staff were all very helpful especially when we had trouble parking our car. We ate in the restaurant twice and found the food to be very good as were the breakfasts. The restaurant staff were also very good. The room was a good size and comfortable. Very happy with our stay.

Dear WILLIAM S., We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Baeza Dto de Calidad

Short stop

TripAdvisor rating 4.5/5

Peter R Solo travel - 13/01/2020 TripAdvisor review

I had a short 1 night stop in Madrid. This hotel was clean efficient and awsome value for money. Best thing was the super comfortable bed worst thing was the horrible paint and decide in the hallways.

Dear Peter, We very much appreciate your comments regarding your short stay.Your feedback is very important to us. Thank you again for sharing your experience. We are looking forward to welcome you back very soon and for a long stay. Best Regards, Itziar Payá Dpto Calidad

Very good

Customer review rating 4.6/5

Charles R. Business - 27/12/2019 Confirmed reviews ALL

Very good

Perfect experiences

Customer review rating 4.6/5

Anonymous Families - 26/12/2019 Confirmed reviews ALL

Good breakfast. Good workers. All perfect

Newly refreshed - comfortable

Customer review rating 4.6/5

Shaun Business - 22/12/2019 Confirmed reviews ALL

This hotel has been newly renovated - with everything shiny and new. The reception is a little confusing - when I first got there I was confused where to actually check in as there isn't a traditional check-in counter, nor any signage as to what I was meant to be doing. Amenities are typical of Novotel though I was a little surprised I had to request an iron - not an issue at all but just different. Food could be better: breakfast was exactly the same for the entire week I was there. The dinner staff could do with an attitude improvement - there is a manager with short hair - he told me to wait in the lobby and he'll come and get me. Didn't get me and I waited for 15 mins. Then when I approached another waiter he brought me in and I was intercepted again by that manager - who offered me to sit on a high bench? What's wrong with sitting at a regular table. He was then just irritating the whole night - wouldn't fill up water when asked, took ages to take my order, gave me the bill when I didn't ask for it. In general did not feel welcome at all.

GOOD: Good comfort, good food for good price

Customer review rating 4.6/5

Anonymous Business - 20/12/2019 Confirmed reviews ALL

Easy to checking / check out, nice room with good bed, and very convenient. Hotel is calm, clean. The food at the restaurant (dinner and breakfast) was very good

Room OK - services not adequate for a 4 star hotel

Customer review rating 4.6/5

Marc Families - 17/12/2019 Confirmed reviews ALL

The hotel is newly renovated. Therefore, the lobby and rooms have a modern look and are clean. But some things just did not work out what actually should when paying the premium for a 4 star hotel. The service (reception and hotel bar) are not really going to extra mile. We arrived late at night from the airport. In the lobby we had first to walk around a bit and search before we were able to identify the reception (which has a different design than usual). Actually, the reception staff was there when we entered, but they talked to each other instead of welcoming the arriving guests. Although I prebooked online and entered clearly how many rooms and people in which room we are, the reception staff was confused about it and I needed to tell them again. After all, one double bed room had an unfolded sofa bed (scarifying the sofa) for unclear reasons. In the room we found to our surprise that there was no free water available. As it was late and there is no shop close to the hotel, we went to the hotel bar to get some refreshments. We waited there for at least 15 minutes as a group of people was served. The waiter still did not care about us. So we called for attention. Then we were told that the bar closed at 01:00 and we cannot order anything while these other people seem to be somehow special. The waiter was not able to explain in English. Actually, we arrived the bar before 01:00 and also, they continued to serve the group of people afterwards. We also asked the reception if we can get some water. He told us that they do not offer this. Only the minibar where it costs €3.50 per half liter. Also, the tap water in Madrid was described as very good and drinkable. I tried it then later and already tasted with the first sip that it contains chlorine. This is not understandable and totally unacceptable in many ways: - Even we arrived late, the reception did not tell us the bar closes soon. - The bar closes already at 01:00 and the hotel offers not alternatives for 24h drinks or snacks. - The bar refused to serve hotel guests anything although it was obviously still running. - No free water available. - Staff asked us to drink tap water which contains chlorine. The story continued the next day. By coincidence we just cam back to the hotel before 01:00 and arrived the bar at exactly 00:55 where we wanted to use the vouchers which we've got as members. The bar keeper wanted to send us away, telling us the bar is closed. After insisting and complaining about the situation of the previous night he then at least offered to serve something. I cannot remember the last time I was in a 4 star hotel confronted which such poor hospitality. To go to Novotel was kind of a compromise which eventually completely failed. In the future I will rather spend some more money and go to hotel chains for which I am sure that they can manage the quality of all their hotels. The breakfast was quite good. It was sold as "premium breakfast", not sure what is the difference to just "breakfast".

Dear Marc, Thank you for taking the time to tell us about your experience in our Hotel. I am sorry that your global experience did not meet your expectations; allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address these mentioned problems.preventing future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to offer you the best answer in order at your claim. All our efforts are concentrated in it. We will contact you at the end of the next week when we can to check all the points in your letter. I would like to thank your comprehension and patience. Best regards and happy new year¡¡¡ Sincerely, Itziar Payá Dtpo de calidad

Simply Excellent

TripAdvisor rating 4.5/5

Marek G Business - 17/12/2019 TripAdvisor review

Fantastic breakfast, really good and impressive kitchen. And last but not least really nice personnel. The hotel was renovated lately, so it is really nice. Could be nice to get there in summer, there is a pool.

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