Novotel Madrid City Las Ventas Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 1,016 reviews

ALLSAFE approved hotel

Information message

Novotel Madrid  City Las Ventas
See on a map
+ 21 Services

Hotel extras

  • by foot to the metro (9 minutes)

  • Two outdoor terraces overlooking the landscape of Madrid

  • Outdoor swimming pool open until September 18 (included)

  • Mediterranean and oriental designer restaurant with terrace

  • Eight modular meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Madrid City Las Ventas

Albacete 1
Esquina avenida de badajoz
28027 madrid

Fax: (+34)91/7247610

Check-in from 14h00

Check out up to 12h00





  • By plane


  • By train

    ATOCHA At 9km / 5.63 miles

  • By train

    CHAMARTIN At 4km / 2.49 miles

GPS:40.441433, -3.657524

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Restaurante Insolito

Its exquisite Mediterranean-Oriental fusion cuisine with fresh ingredients is complemented by amazing views from the terrace. Relax with a signature cocktail in the bar area, watching TV matches.

Our accommodation(s)

Spacious, functional with contemporary décor, our rooms promise unique moments. Enjoy the exclusive views of Madrid, or, if you're with family, take advantage of the Tribe offer of two adjoining rooms.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 193

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 122 people

Find out more

Our guest reviews for
Novotel Madrid City Las Ventas

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,016 reviews

TripAdvisor Rating 4.5/5

106 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good experience

Customer review rating 4.0/5

Anonymous Business - 01/12/2021 Confirmed reviews ALL

Fast check in, room very clean and well equipped. I suggest to leave near the phone the number for reception and few instructions for room service. Thanks

Stimata Elena, Vorremmo ringraziarvi per i vostri gentili commenti. Ci dispiace di non essere stati all'altezza delle vostre aspettative in termini di servizio in camera e ci scusiamo sinceramente. Prendiamo nota dei vostri suggerimenti e vi ringraziamo per averci aiutato a migliorare. Speriamo che ci dia un'altra opportunita di offrirle il nostro miglior servizio. Cordiali saluti Itziar Payá Departamento de Calidad
Customer review rating 3.0/5

R B. Business - 16/11/2021 Confirmed reviews ALL

it was very unclear how to pay. i want to pay in advance for our crew. seems almost impossible.

Dear Mr. b. Thank you for taking the time to tell us about your opinion .You help us to improve and to offer you our best service.. We apologise if you were unable to make the payment directly when you made your booking on the All website. We have received your comment to see if it was a one-off incident or a system failure. If you wish, you can contact the hotel next time in case we can help you directly. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Payá Departamento de Calidad

Excellent staff and management.

Customer review rating 5.0/5

Anonymous Business - 07/11/2021 Confirmed reviews ALL

The staff and manager were exceptional and very helpful. The food was excellent and we had easy access into central Madrid via the local bus.

Dear Lloyd It is always a pleasure to receive positive feedback. I will share your nice comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

Brilliant Staff and good atmosfere

Customer review rating 5.0/5

Eduardo Business - 07/11/2021 Confirmed reviews ALL

Starting with the Staff and finishing how welcoming we feel every time we stay at the Hotel, we cannot ask form more

Estimado Eduardo, Siempre felices de tenerte con nosotros y muy agradecidos por tus palabras. Aqui tienes tu casa y te estamos esperando con los brazos abiertos. Un cálido saludo Itziar Payá Departamento de calidad

Get blown away.

Customer review rating 5.0/5

Robert Business - 06/11/2021 Confirmed reviews ALL

Well after an absence of a few years due to Covid , my recent visit to this hotel was a wonderful experience. This hotel has been upgraded to a high standard and still employ some of the original staff. It was like a family reunion, the staff at this hotel are simply amazing, always focused on delivering the best service, friendly and go the extra mile to make their guests happy.

Dear Robert, It is always a pleasure to receive positive feedback. I will share your comments with our team. We are happy that you have come back to us and hope you will come again very soon. Sincerely, Itziar Payá Departamento de Calidad

Outstanding Services

Customer review rating 4.5/5

Oscar Solo - 03/11/2021 Confirmed reviews ALL

Great services in reception and cafeteria

Sehr geehrter Herr Diez wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Madrid City Las Ventas. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Itziar Payá Departamento de Calidad

Easy access by car, spacious and safe parking lot

TripAdvisor rating 5.0/5

NICE_FR_PARK 03/11/2021 TripAdvisor review

Easy access by car, spacious and safe parking lot. Relatively cheaper than similar hotels in the city center. Recommend if you drive (Uber or taxi service could be quite more expensive than staying in city center)

Good afternoon, We are pleased that our parking area was satisfactory for you. We hope that your stay in Madrid was also a good one and that you will visit us again very soon. Sincerely, Itziar Payá Departamento de Calidad

Amazing staff

Customer review rating 5.0/5

Rafael A. Families - 02/11/2021 Confirmed reviews ALL

As soon as we walked in to the front desk, my family and I, were greeted by Joaquin. He welcome us with a big smile and was very helpful answering our questions and his costumer service was superb. He suggested to have lunch at the restaurant inside the hotel, but also gave us a few options outside of the hotel. We opted to try your restaurant. We were welcome by Jessi, who gave us the best service, and always with a smile on her face. Her wine suggestion and food suggestions were amazing. We enjoyed the whole meal. and had a great experience. The room was in impeccable condition. very neat and organize. A big plus was to find a USB charger port in the night stand, specially for guest traveling from outside of Europe. We enjoyed the restaurant so much that a few days later on our way back home, we had a short 5 hour layover back in Madrid, and decided to go out of our way back to the hotel and have lunch. While waiting for the restaurant to open, Ana Belen was very kind to greet us and served us coffee. Huge smile on her face and very kind. Then it was time to eat and Laura was very helpful since we were short on time to get back to the airport. Thank you so much for making our stay at your hotel so pleasant. Can't wait to go back.

Dear Estefanía It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Departamento de Calidad

Good stay

Customer review rating 4.5/5

Anonymous Business - 29/10/2021 Confirmed reviews ALL

Excellent, helpful staff, good food and good room

Comfortable stay close to the airport

Customer review rating 4.5/5

Robert V. T. Families - 24/10/2021 Confirmed reviews ALL

We stayed at the Novotel City Las Ventas for the last night of the holiday, before taking the plane back home the next morning. The hotel is comfortable, hotel facilities are very nice, with a nice pool area. Rooms are silent and beds comfortable. We all slept very well.

Well located

Customer review rating 4.5/5

Brian T. Business - 14/10/2021 Confirmed reviews ALL

Very pleasantly surprised with the overall experience.

Dear Brian , Thank you for your comments regarding our hotel. We are delighted to hear that you had a nice stay. Rocío L Dto de Calidad

more ibis than novotel

Customer review rating 3.5/5

Anonymous Families - 11/10/2021 Confirmed reviews ALL

The room was very good but the general impression of the hotel and the breakfast is that it is more an Ibis than a Novotel

Dear HAROLD, We would be delighted to communicate your nice comments to our team. We appreciate the time you have taken answering our questions. We are looking forward to welcome you back you soon, best regards, Rocío L Dto de Calidad

Excellent Hotel on the outskirts of Madrid

Customer review rating 5.0/5

Natalie S. Couples - 10/10/2021 Confirmed reviews ALL

This was our 2nd stay at this Hotel, our previous stay was 5 years earlier so when we arrived, we was pleasantly surprised to see how different the Hotel looked. A great refurbishment to all guest areas. I would like to thank you for also allowing me to move this booking a year later on a non-refundable rate, we should have visited in Oct ‘20 but the world was a lot more crazier then. All the staff at this Hotel are excellent, from Reception, Restaurant to Housekeeping, every member of staff are professional and do an excellent job. We’ve had yet another great stay and will definitely be back when we visit Madrid again, a great Hotel. Thank you.

Dear Natalie Thank you for your comments regarding our hotel. We are delighted to hear that you had a nice stay. Rocío L Dto de Calidad

Great hotel, average location

TripAdvisor rating 4.0/5

J2716KPmail 08/10/2021 TripAdvisor review

Great hotel, friendly employees, nice room Next Metro Station 10-15 minutes away, which can be annoying if you walk it every time you are leaving the hotel. Everything else was fine. We would stay here again.


TripAdvisor rating 1.0/5

thiagosilva2021 28/09/2021 TripAdvisor review

I had to cancel the trip because of Covid. However, I was not refunded nor received a Voucher to be used. I paid for a service that I didn’t use because of Covid. Not acceptable, it was out of my control.

I will not keep answering if it is never followed by action or a personal response

TripAdvisor rating 4.0/5

weilletco 29/08/2020 TripAdvisor review

Already stayed at Las Ventas this year(July 16). Already said it was more efficient before when offices were just behind desk. For exemple to validate parking. This time asked again for a queen bed minimum and got a standard on a room where the sink was clogged. The menu should be at least in English if not French.

Short stop

TripAdvisor rating 4.0/5

Peter R Solo travel - 13/01/2020 TripAdvisor review

I had a short 1 night stop in Madrid. This hotel was clean efficient and awsome value for money. Best thing was the super comfortable bed worst thing was the horrible paint and decide in the hallways.

Dear Peter, We very much appreciate your comments regarding your short stay.Your feedback is very important to us. Thank you again for sharing your experience. We are looking forward to welcome you back very soon and for a long stay. Best Regards, Itziar Payá Dpto Calidad

Simply Excellent

TripAdvisor rating 5.0/5

Marek G Business - 17/12/2019 TripAdvisor review

Fantastic breakfast, really good and impressive kitchen. And last but not least really nice personnel. The hotel was renovated lately, so it is really nice. Could be nice to get there in summer, there is a pool.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in madrid