Great services in reception and cafeteria

Easy access by car, spacious and safe parking lot. Relatively cheaper than similar hotels in the city center. Recommend if you drive (Uber or taxi service could be quite more expensive than staying in city center)

As soon as we walked in to the front desk, my family and I, were greeted by Joaquin. He welcome us with a big smile and was very helpful answering our questions and his costumer service was superb. He suggested to have lunch at the restaurant inside the hotel, but also gave us a few options outside of the hotel. We opted to try your restaurant. We were welcome by Jessi, who gave us the best service, and always with a smile on her face. Her wine suggestion and food suggestions were amazing. We enjoyed the whole meal. and had a great experience. The room was in impeccable condition. very neat and organize. A big plus was to find a USB charger port in the night stand, specially for guest traveling from outside of Europe. We enjoyed the restaurant so much that a few days later on our way back home, we had a short 5 hour layover back in Madrid, and decided to go out of our way back to the hotel and have lunch. While waiting for the restaurant to open, Ana Belen was very kind to greet us and served us coffee. Huge smile on her face and very kind. Then it was time to eat and Laura was very helpful since we were short on time to get back to the airport. Thank you so much for making our stay at your hotel so pleasant. Can't wait to go back.

Excellent, helpful staff, good food and good room

We stayed at the Novotel City Las Ventas for the last night of the holiday, before taking the plane back home the next morning. The hotel is comfortable, hotel facilities are very nice, with a nice pool area. Rooms are silent and beds comfortable. We all slept very well.

Very pleasantly surprised with the overall experience.

The room was very good but the general impression of the hotel and the breakfast is that it is more an Ibis than a Novotel

This was our 2nd stay at this Hotel, our previous stay was 5 years earlier so when we arrived, we was pleasantly surprised to see how different the Hotel looked. A great refurbishment to all guest areas. I would like to thank you for also allowing me to move this booking a year later on a non-refundable rate, we should have visited in Oct ‘20 but the world was a lot more crazier then. All the staff at this Hotel are excellent, from Reception, Restaurant to Housekeeping, every member of staff are professional and do an excellent job. We’ve had yet another great stay and will definitely be back when we visit Madrid again, a great Hotel. Thank you.

Great hotel, friendly employees, nice room Next Metro Station 10-15 minutes away, which can be annoying if you walk it every time you are leaving the hotel. Everything else was fine. We would stay here again.

I had to cancel the trip because of Covid. However, I was not refunded nor received a Voucher to be used. I paid for a service that I didn’t use because of Covid. Not acceptable, it was out of my control.

Already stayed at Las Ventas this year(July 16). Already said it was more efficient before when offices were just behind desk. For exemple to validate parking. This time asked again for a queen bed minimum and got a standard on a room where the sink was clogged. The menu should be at least in English if not French.

I had a short 1 night stop in Madrid. This hotel was clean efficient and awsome value for money. Best thing was the super comfortable bed worst thing was the horrible paint and decide in the hallways.

Fantastic breakfast, really good and impressive kitchen. And last but not least really nice personnel. The hotel was renovated lately, so it is really nice. Could be nice to get there in summer, there is a pool.