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Novotel Madrid Las Ventas Hotel 4 stars

TripAdvisor rating 4.0/5 2,058 reviews
Novotel Madrid Las Ventas
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+ 21 Services
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Hotel extras

  • Fully refurbished. Opening Sept. 2019. Formerly Novotel Puente de la Paz

  • Advantage 2

  • 7 min walk from Metro (Line 7-Parque de las Avenidas)

  • Bus 53 direct to Puerta del Sol at the door of the hotel

  • Family Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Tanning salon (Nearby)
  • Golf course 18 holes (Nearby)
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Copy/print service available
Information message

The hotel will remain closed for renovation until September 2019. Swimming pool not available summer 2019

Hotel location

Novotel Madrid Las Ventas

Albacete 1
Esquina avenida de badajoz
28027
madrid
spain

Tel: +34917247600

Fax: (+34)91/7247610

Contact email

Check-in from 14h00

Check out up to 12h00

  • CUZCO / BARRIO BLANCO :   11 TORRELAGUNA

  • P. DE MORET / PAERQUE AVENIDAS :   74 BRUSELAS

  • SAN JUAN BAUTISTA/ SOL :   53 AVDA.BADAJOZ

  • PARQUE DE LAS AVENIDAS :   7 PARQUE. AVENIDAS

  • By plane

    MADRID ADOLFO SUAREZ AEROPUERTO At 5km / 3 miles

  • By train

    ATOCHA At 9km / 5.63 miles

  • By train

    CHAMARTIN At 4km / 2.49 miles

GPS :40.441433, -3.657524

Our accommodations

The new Novotel rooms, spacious and modern, have free Wi-Fi, minibar, safe, kettle, hairdryer, eco-toiletries and some of them Nespresso machine, bathrobe and slippers.

SUPERIOR DOUBLE ROOM QUEEN BED

  • Max. number of persons: 2
  • Area: From 25m²

Superior room, queen size bed with convertible sofa

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

SUPERIOR ROOM WITH 2 SINGLE BEDS

  • Max. number of persons: 2
  • Area: From 25m²

Executive Room with a queen-size bed and a sofa bed

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

SUITE

  • Max. number of persons: 2
  • Area: From 35m²

FAMILY SUITE

  • Max. number of persons: 4
  • Area: From 35m²

Our restaurants and bars

INSOLITO

Type of cuisine: Mediterranean

Photo non contractuelle / Strictly non binding

A unique & surprising concept centered around charcoal, an open kitchen, & a dynamic, cozy atmosphere. A great space to discover; a pleasure for the senses. Let our restaurant "Insólito" surprise you.

Lunch

12:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

INSOLITO

Photo non contractuelle / Strictly non binding

Enjoy a relaxing and cozy atmosphere at our bar; modern and dynamic, it transforms by day and by night so that you can enjoy our cocktails any time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 193 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Madrid Las Ventas

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

73 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,058 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Extremely pampered by staff

Customer review rating 4.7/5

Silvia Families - 03/12/2019 Confirmed reviews ALL

The staff was very polite, always willing to help customers. The rooms were perfect, extremely clean with coffee and tea on the house. Breakfast was excellent.

Dear Silvia It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Guest Experience

Staff were very friendly, fun and relaxed. The hotel was clean and comfortable.

Customer review rating 4.7/5

Gus Business - 01/12/2019 Confirmed reviews ALL

We had a really good 8 night stay at the hotel. Looking forward to coming back in March this year. The only three comments I would have are. 1) We really missed the Gymnasium (but understand that this is going to be ready soon), so that is ok. 2) Breakfast menu after 8 days lacked some variety. 3) Dinner menu: we struggled to find a dishes on the menu. These comments are not to be taken negatively. We really enjoyed our stay there and can't wait to come back. See you in March!!

Nice property in isolated location

Customer review rating 4.7/5

Anshul B. Business - 28/11/2019 Confirmed reviews ALL

Liked the ambience but found no public transport options near-by. Also there were no details on which places to see, shop when in Madrid. Breakfast was good but lacked variety for everyday. Guest staying long gets bored. No drinking water facility available in sight is another concern.

Dear Mr B., , It is always a pleasure to receive positive feedback. I will share your suggestions to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be very soon. Sincerely, Itziar Payá Guest Experience

no gym was available

Customer review rating 4.7/5

Jstone Business - 25/11/2019 Confirmed reviews ALL

i booked the hotel because a gym was listed....and it was not available as still being rebuilt. this is what says on the website: "Fitness center, Piscina de verano y Terraza Chill out" and there is a photo on the site as well. dissapointing.

Dear Mr. S. , I am sorry that your experience in our Hotel did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the incident with the gym. It is finished due to the lack of machines but it is a misunderstanding that appears on the web. All our efforts are concentrated in preventing future occurrences I will share your suggestions about the chairs in the room to improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Itziar Payá Guest Experience

Good property, good staff and affordable.

Customer review rating 4.7/5

Omran A. Couples - 25/11/2019 Confirmed reviews ALL

Smooth and wonderful.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Guest Experience

Some good some not so good.

Customer review rating 4.7/5

Robert Business - 23/11/2019 Confirmed reviews ALL

Reception unusual but very modern and funky. People very friendly and well informed. Rooms are very modern and well laid out. The modern connected tv is a great feature in the room. Bathroom and shower fantastic. Room service is very limited and I did not find something to eat for dinner having arrived after 11:30. Breakfast has a good selection but hot food was cold. Hotel has no vending machine so you can’t get a soft drink and snack without going into bar. Great that the hotel has a shuttle to my office which was fast and efficiently operated and driver was great in pointing me to my office as it was my first visit

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Guest Experience
Customer review rating 4.7/5

Silvano D. C. P. Couples - 12/11/2019 Confirmed reviews ALL

Estupenda.

Estimado Silvano, Un placer recibir su valoración positiva y felices de saber que disfrutó de su estancia. Esperamos volver a darle la bienvenida muy pronto, Reciba un cordial saludo Itziar Payá Guest Experience

Comfortable stay at Novotel

Customer review rating 4.7/5

Lucy Families - 31/10/2019 Confirmed reviews ALL

Great staff, helpful in everything. Spacious, clean and comfortable room. Had everything we needed. Breakfast was yummy, tiny bit expensive but kids ate free. Dinner menu needs to be expanded a bit but what we did have was delicious. Convenient location with bus access. Close to airport too.

Dear Lucrezia It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be very soon. Sincerely, Itziar Payá Guest Experience

Wonderful service from Accor in Madrid!

Customer review rating 4.7/5

Anonymous Friends - 30/10/2019 Confirmed reviews ALL

We were extremely pleased with our service. Our original reservation was for the Madrid Ibis Centro. Due to a technical problem at that hotel, our reservation was automatically changed to the Novotel. We were informed in advance of the change, and we appreciated that!

Dear Mrs. A., It is highly appreciated to hear so nice comments about our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, we look forward to welcoming you again in our hotel. Sincerely, Itziar Payá Calidad

Good and new experience

Customer review rating 4.7/5

Léon Families - 29/10/2019 Confirmed reviews ALL

One year ago our visit was planned, but Then a strike at the airport spoiled the fun. So about Exactly one year later Tried again. The new hotel, it has been rebuild, was Very good. We Also like the new concept of this hotel. It was more personal then ever. Breakfast Very good. Beds good, as was the sofa For the kids. Also the atmosphere in bar was too our liking. We will come again!

Dear Mr J. and family. We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family was satisfactory. I will share your comments with our team. Thank you again for sharing your experience, we look forward to welcoming you very soon in our hotel. Sincerely, Itziar Paya Calidad

Genial

Customer review rating 4.7/5

Esperanza Families - 11/12/2018 Confirmed reviews ALL

Genial

Estimada Esperanza: Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Alejandro Del Río

Good Business Hotel

Customer review rating 4.7/5

Daniël Business - 11/12/2018 Confirmed reviews ALL

The hotel is a good but simple 4 star hotel. Service is kind and efficient but could be expanded. Little to no personal interaction on check in and out. I wasn't even asked if I would like to leave my credit card details so I could charge things to the room. So this wasn't possible. Furthermore, the bar and restaurant are uninspired, the food is good, but the atmosphere is lacking. Service was good. I would only recommend going to this hotel, when on business and no real service is necessary.

Dear Daniel: Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Del Río

Good but could have been better

Customer review rating 4.7/5

Sap F. Business - 06/12/2018 Confirmed reviews ALL

Staff is great, breakfast is very good and room comfortable and clean but... right in front of the elevator, it was TOO NOISY !!! Almost didn't sleep, this is a really bad idea to have rooms so close to the elevator.

Dear Christine: Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente de La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Del Río

Perfect hotel for a short stay

Customer review rating 4.7/5

Ewa Business - 03/12/2018 Confirmed reviews ALL

The hotel was close to my business location.

Dear Ms Ewa Katarzyna W., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, inma Quality Department

Very good location

Customer review rating 4.7/5

Fernando Business - 03/12/2018 Confirmed reviews ALL

Everything was quite good, especially location

Dear Fernando Pablo C., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Inma Quality department

Restful and enjoyable

Customer review rating 4.7/5

Mike Business - 01/12/2018 Confirmed reviews ALL

Very quit room, excellent breakfast and welcoming staff

Dear Mr. Michael Richard P., We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Inma Quality Department

very good

Customer review rating 4.7/5

Anonymous Business - 28/11/2018 Confirmed reviews ALL

it was very good the meal from Room Service was very good The shuttle bus from the hotel to BNPP was greatly appreciated

Dear Catherine, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Del Río

Muy agradable

Customer review rating 4.7/5

Antonio L. M. Couples - 27/11/2018 Confirmed reviews ALL

Muy satisfactoria

Estimado Antonio: Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Puente de La Paz. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Alejandro Del Río

Good

Customer review rating 4.7/5

Nasir A. Friends - 26/11/2018 Confirmed reviews ALL

Always a pleasure to stay at Novotel

Dear Mr A.: We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro

Wonderful stay and very kind staff

Customer review rating 4.7/5

Mehdi Families - 22/11/2018 Confirmed reviews ALL

Warm welcome from reception team, they make you feel like home. Always greetings/smiling... We've got the new model room which was well designed and equipped with many facilities/furniture you may think about. The staff in the resto was also very kind (Alberto, Anabella,...) The kids were happy to find a play corner, the house keeping did very well. The location is great near 53 bus stop which go to the city center (Puerta del Sol) and also 3min walk from wonderful mosque/Islamic cultural center having a Halal restaurant (Al-Zahraa) inside it serving delicious Mediterranean meals. I'd definitely recommend this hotel and wish them best of luck

Dear Mehdi We very much appreciate your comments regarding your stay at the Novotel Madrid Puente de La Paz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Del Río
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