Novotel Madrid City Las Ventas 4 stars

Customer review rating (ALL Rating) 4.6/5 1,187 reviews

Best price
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Novotel Madrid City Las Ventas - Image 1
Novotel Madrid City Las Ventas - Image 2
Novotel Madrid City Las Ventas - Image 3
Novotel Madrid City Las Ventas - Image 4
Albacete 1, Esquina avenida de badajoz, 28027 MADRID, Spain

Description

Hotel extras

  • Direct bus to Puerta del Sol and 9 minutes walk to the Metro

  • Family rooms (2 free children up to 16 years old)

  • Electric car recharge terminals available at an additional charge

  • Swimming pool open during the summer season.

  • Pets welcome, prior reservation required

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 Single Size Beds

Photo out of - Superior Room with 2 Single Size Beds

The Novotel room offers the best rest and it's fully equipped with two single 90cm-beds. It has free Wi Fi, air conditioning, a minibar and safe among other amenities.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Find maximum comfort and spaciousness in our Premium room with queen bed & sofa. On the highest floors with great views. With desk, full bathroom with shower, free WIFI, coffee/tea & complimentary water.

  • Views:

    City View or Panorama view

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Executive Room combines modern decor with comfort and innovation. Free additional services: WIFI, Nespresso coffee machine, minibar and tea, bathrobe and a wide range of welcome products.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern, innovative deluxe room, with services such as WiFi, Nespresso machine, free soft drinks & teas, bathrobe and welcome products. Private access to magnificent terrace with views of the city.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Choose space and exclusivity. Enjoy its magnificent services with the family: 2 televisions, Nespresso and minibar among other VIP amenities

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Choose Space (40m2) and exclusivity. Enjoy its magnificent services: 2 televisions, Nespresso and minibar among other VIP amenities

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Madrid City Las Ventas

Albacete 1, Esquina avenida de badajoz
28027 MADRID
Spain

GPS:40.441433, -3.657524

Telephone
Fax +34 917 24 76 10
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 156 rooms
  • 4 rooms for people with reduced mobility
  • 126 family rooms
  • 16 connecting rooms
  • 156 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

11 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Children''s library
  • Board games available
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Pool

  • Outside
  • On site

Fitness Center

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 230 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.234 ft

  • Parking pricing: 28.50 € 28.5 EUR Per day
  • Parking for a month
  • Parking for a week

Security

  • Well-lit parking

Outdoor parking

Additional charge

Albacete 1, Esquina avenida de badajoz, 28027 Madrid, Spain

GPS:40.441433, -3.657524

Parking information

  • On site
  • Outdoor parking
  • Public
  • Parking opened 24/7

Security

  • Well-lit parking

RESTAURANTE INSOLITO

Photo out of - RESTAURANTE INSOLITO

Its exquisite Mediterranean-Oriental fusion cuisine with fresh ingredients is complemented by amazing views from the terrace. Relax with a signature cocktail in the bar area, watching TV matches.

Cooking style
Barbecue
Chef name
TYTO BLANCO
Capacity
150
Accessibility
Accessible service
Albacete 1, Esquina avenida de badajoz, 28027 Madrid, Spain
Telephone +34 917 24 76 00
Menu PDF
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Vinoteca

Accommodate food

  • Children menu

Its exquisite Mediterranean-Oriental fusion cuisine with fresh ingredients is complemented by amazing views from the terrace. Relax with a signature cocktail in the bar area, watching TV matches.

Book

Enjoy a relaxing and cozy atmosphere at our bar, modern and dynamic, it transforms by day and by night so that you can enjoy our cocktails any time. Snack menu between 4 p.m. and 8 p.m.

What better way to start the day than enjoying our breakfast buffet? With hot and cold products like fruit, eggs, pastries, bread, sausage, cheese, cereal, yogurt, etc., the Mediterranean diet is assured!

June to September, the best plan after your work day or discovering the best of Madrid. Enjoy our pool and relax on our sun loungers or enjoy our Insolito Pool Bar and its drinks and snacks proposals.

Start your day with energy or release stress later in the day! In our gym, find the equipment needed to keep up your daily routine when away from home. Open 24 hours and free for hotel guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,187 reviews

Customer review rating 4.5/5

Elaine J. Couples - Confirmed reviews ALL

Dear Elaine, Thank you for your kind words regarding your recent stay at Novotel Madrid City Las Ventas. We are delighted to hear that you enjoyed our beautiful hotel, breakfast, and the warm service from our staff. We appreciate your feedback and we hope to welcome you back in the future for another enjoyable stay. Best regards, VS Novotel Madrid City Las Ventas

Customer review rating 0.5/5

Mariou K. F. M. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Thomas G. Families - Confirmed reviews ALL

Dear Thomas, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you had an enjoyable experience during your long weekend in Madrid. We look forward to welcoming you back for another memorable visit. Best regards, VS Novotel Madrid City Las Ventas

Customer review rating 4.5/5

Patrick S. Families - Confirmed reviews ALL

Dear Patrick, Thank you very much for your excellent 9/10 rating and your kind review! We're delighted that you found your room good, spacious, clean and well equipped, that our staff were friendly and helpful, and that you enjoyed our breakfast. That's pretty much the full Novotel experience we hope every guest will have, so your feedback means a lot to us. We'll share your comments with our reception, housekeeping and restaurant teams – they'll be very pleased. We hope to welcome you back to Madrid very soon! Kind regards, Alejandro Del Río Departamento de Calidad

Customer review rating 5.0/5

Leonardo E. C. Families - Confirmed reviews ALL

Dear Leonardo, Thank you so much for your perfect 10/10 and your lovely review! 🌟 Clean, comfortable, friendly and helpful staff, great for families, and a delicious breakfast… you've basically described the Novotel experience we dream of offering every guest! 😊 Families are always especially welcome with us, and we're delighted that yours felt so at home. We'll pass on your kind words to our reception, housekeeping and breakfast teams – they'll be thrilled. We hope to welcome you and your family back very soon! Kind regards, Alejandro Del Río Departamento de Calidad

Dear Elaine, Thank you for your kind words regarding your recent stay at Novotel Madrid City Las Ventas. We are delighted to hear that you enjoyed our beautiful hotel, breakfast, and the warm service from our staff. We appreciate your feedback and we hope to welcome you back in the future for another enjoyable stay. Best regards, VS Novotel Madrid City Las Ventas

Customer review rating 0.5/5

Mariou K. F. M. Business - Confirmed reviews ALL

Aggressive staff , no welcoming our respect to the guests

Customer review rating 4.5/5

Thomas G. Families - Confirmed reviews ALL

Long week-end visit to the capital.

Dear Thomas, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you had an enjoyable experience during your long weekend in Madrid. We look forward to welcoming you back for another memorable visit. Best regards, VS Novotel Madrid City Las Ventas

Customer review rating 4.5/5

Patrick S. Families - Confirmed reviews ALL

Rooms were good, large enough, clean and well equipped. Staff were friendly and helpful. Breakfast very enjoyable.

Dear Patrick, Thank you very much for your excellent 9/10 rating and your kind review! We're delighted that you found your room good, spacious, clean and well equipped, that our staff were friendly and helpful, and that you enjoyed our breakfast. That's pretty much the full Novotel experience we hope every guest will have, so your feedback means a lot to us. We'll share your comments with our reception, housekeeping and restaurant teams – they'll be very pleased. We hope to welcome you back to Madrid very soon! Kind regards, Alejandro Del Río Departamento de Calidad

Customer review rating 5.0/5

Leonardo E. C. Families - Confirmed reviews ALL

Great for families. Fully recommend the breakfast, it was delicious!

Dear Leonardo, Thank you so much for your perfect 10/10 and your lovely review! 🌟 Clean, comfortable, friendly and helpful staff, great for families, and a delicious breakfast… you've basically described the Novotel experience we dream of offering every guest! 😊 Families are always especially welcome with us, and we're delighted that yours felt so at home. We'll pass on your kind words to our reception, housekeeping and breakfast teams – they'll be thrilled. We hope to welcome you and your family back very soon! Kind regards, Alejandro Del Río Departamento de Calidad

Customer review rating 4.5/5

John M. C. Couples - Confirmed reviews ALL

Great location and room very confortable. The one thing didn't make our stay perfect was the AC. The room was humid and a funky smell the whole time. Our clothes felt damped.

Dear John, Thank you very much for your 9/10 rating and your feedback! We're delighted that you appreciated our location and found your room very comfortable. We're sorry, however, that the air conditioning didn't allow your stay to be perfect. A humid room and an unpleasant smell are definitely not what we want for our guests – and certainly not damp clothes! We have passed your comments on to our Maintenance team so the AC unit and ventilation in your room can be checked and cleaned thoroughly. Thank you for helping us improve. We hope to welcome you back soon and give you that perfect stay – with fresh air and dry clothes guaranteed! 😉 Kind regards, Alejandro Del Río Departamento de Calidad

Customer review rating 2.0/5

Michael N. Business - Confirmed reviews ALL

There were blood on the bed. From previous stay.

Dear Michael, Thank you very much for taking the time to share your experience with us. We sincerely regret that your stay did not meet your expectations, particularly regarding the cleanliness of your room. Cleanliness, comfort, and the well-being of our guests are of the utmost importance to us, and we are particularly concerned that, on this occasion, we fell short of the high standards we strive to maintain. Please rest assured that your comments were immediately brought to the attention of our Housekeeping Manager and carefully reviewed with the team to reinforce our procedures and prevent similar situations from occurring in the future. We truly appreciate your feedback and sincerely hope to have the opportunity to regain your trust and provide you with a much more enjoyable experience on your next visit. Kind regards, Itziar Departamento de Calidad

Customer review rating 5.0/5

Barbara B. Solo - Confirmed reviews ALL

Had one night in Madrid before flying home

Dear Barbara Thank you for sharing your positive experience at Novotel Madrid City Las Ventas. We are delighted to hear that our staff provided you with friendly and helpful service during your stay. It is our aim to ensure that our guests have everything they need for a comfortable visit, especially during short stays like yours. We hope to welcome you back in the future for another enjoyable experience. Best regards, Itziar Departamento de calidad

Customer review rating 3.5/5

Fernando S. Families - Confirmed reviews ALL

Good hotel, good breakfast and amazing food at the restaurant but unfortunately pretty small room. Probably one of the smallest we have been in years, regardless the price , number of stars or country.

Dear Guest, Thank you for sharing your experience at Novotel Madrid City Las Ventas. We are pleased that you enjoyed our breakfast and particularly appreciated the food in our restaurant. We will gladly pass your compliments on to our restaurant and kitchen teams. We are sorry, however, that the room felt too small for your family and did not meet your expectations for comfort. We understand that having enough space is an important part of an enjoyable stay, and we appreciate your honest feedback. Should you consider staying with us again, please contact us before booking so that we can help you assess the available room options for your family. Kind regards, Novotel & Ibis Madrid City Las Ventas Team

Customer review rating 4.5/5

Sergio A. F. D. Business - Confirmed reviews ALL

good food, and staff

Dear Guest, Thank you for your positive review of your business stay at Novotel Madrid City Las Ventas. We are delighted that you enjoyed our food, particularly the breakfast, and appreciated the service provided by our team. We are sorry that the Wi-Fi speed did not meet your expectations. We understand how important a reliable connection is, especially when travelling for work, and will share your feedback with our technical team for review. We hope to have the pleasure of welcoming you back for an even better stay. Kind regards, Novotel & Ibis Madrid City Las Ventas Team

Customer review rating 4.5/5

Editha D. L. A. E. Couples - Confirmed reviews ALL

Everyone is staff was very friendly and ready to help, answer any questions we had and very welcoming.

Dear Guest, Thank you very much for your kind review. We are delighted to hear that our team made you feel welcome and was always ready to assist you throughout your stay. We look forward to welcoming you back again soon. Kind regards, The Reception Team

Customer review rating 5.0/5

Noreen G. Business - Confirmed reviews ALL

I stayed for 3 nights. Absoluetly every staff member was extremely helpful and friendly. My room was beautiful and well equipped. The breakfast offered more variety and fresh foods than expected.

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay, our rooms, breakfast and especially the service provided by our team. We look forward to welcoming you back soon. Kind regards, The Novotel Madrid City Las Ventas Team

Customer review rating 5.0/5

Paul B. Friends - Confirmed reviews ALL

A wonderful location, close to the airport and the city with good local amentiies nearby. The staff were amazing and the pool was fabulous. I will definately staf here again.

Customer review rating 5.0/5

Hardik S. Families - Confirmed reviews ALL

I was on a family trip to Spain. This being our first visit to the country, there was excitement as well as anxiety specifically related to stay and food being vegetarians. At Novotel Las Ventas, we found comfort in both, stay as well as food.

Customer review rating 3.0/5

Anthony B. G. Families - Confirmed reviews ALL

The room was small for a family

Customer review rating 5.0/5

Abdullah A. Couples - Confirmed reviews ALL

I enjoyed everything it was very smooth

Dear A., Thank you for your kind words regarding your recent stay at Novotel Madrid City Las Ventas. We are delighted to hear that you found our location convenient and that our staff contributed positively to your experience. It is our aim to provide a seamless and enjoyable stay for all our guests, and we are pleased that we succeeded during your visit. Goodbye and best wishes, Novotel Madrid City Las Ventas

Customer review rating 5.0/5

Lukasz Z. Families - Confirmed reviews ALL

super

Customer review rating 5.0/5

Liad A. G. Families - Confirmed reviews ALL

We wfor 2 days and we want more! Overall great hotel near the airport but not quite. The staff at the lobby and restaurant were just fantastic always available for help. The room was just a dream exactly what it is needed it. The sofa bed was also really comfortable wich is surprising sometimes.

Dear Liad , Thank you for your kind words regarding your recent stay at Novotel Madrid City Las Ventas. We are thrilled to hear that you and your family enjoyed your time with us, particularly appreciating the comfort of your room and the hospitality of our staff. We hope to have the opportunity to welcome you and your family back in the future Best regards, Valentina

Customer review rating 5.0/5

Guillermo S. R. Friends - Confirmed reviews ALL

The staff is wonderful, they help you with everything! The rooms are clean, the location is excellent and their food is delicious, near by the airport but also in a very good place to go and visit the city. Great place to come back!

Dear Guest, Thank you very much for your wonderful review. We are delighted that you enjoyed the cleanliness of your room, our location, the food and, above all, the friendly and helpful service provided by our team. We will be pleased to share your kind words with the reception colleagues who assisted you during check-in and check-out. We also appreciate your comments regarding the lounge bar and regret that you were unable to enjoy your coffee in the atmosphere you expected. Your feedback will help us review how we can improve this part of the guest experience. Thank you for joining ALL. We look forward to welcoming you back very soon. Kind regards, Novotel & Ibis Madrid City Las Ventas Team

Customer review rating 5.0/5

Nayit P. C. Couples - Confirmed reviews ALL

Great staff team, great service as usual

Dear Guest, Thank you very much for your wonderful review and for choosing us once again. We are delighted that our team continues to make you feel genuinely cared for and that you enjoyed excellent service throughout your stay. Your perfect scores across every area and your kind recognition of the entire team are a great source of motivation for us all. We will be delighted to share your comments with our colleagues. We look forward to welcoming you back very soon. Kind regards, Novotel & Ibis Madrid City Las Ventas Team

Other web-users rate our hotel

  • 722 reviews 7.8/10 Location
  • 952 reviews 7.6/10 Room
  • 1,384 reviews 9.3/10 Service
  • 10 reviews 8.3/10 WiFi
  • 650 reviews 9.3/10 Breakfast
  • 481 reviews 7.7/10 Cleanliness
  • 400 reviews 7.6/10 Food
  • 275 reviews 7.9/10 Amenities

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