Novotel Madrid City Las Ventas Hotel 4 stars

Easy to checking / check out, nice room with good bed, and very convenient. Hotel is calm, clean. The food at the restaurant (dinner and breakfast) was very good

The hotel is newly renovated. Therefore, the lobby and rooms have a modern look and are clean. But some things just did not work out what actually should when paying the premium for a 4 star hotel. The service (reception and hotel bar) are not really going to extra mile. We arrived late at night from the airport. In the lobby we had first to walk around a bit and search before we were able to identify the reception (which has a different design than usual). Actually, the reception staff was there when we entered, but they talked to each other instead of welcoming the arriving guests. Although I prebooked online and entered clearly how many rooms and people in which room we are, the reception staff was confused about it and I needed to tell them again. After all, one double bed room had an unfolded sofa bed (scarifying the sofa) for unclear reasons. In the room we found to our surprise that there was no free water available. As it was late and there is no shop close to the hotel, we went to the hotel bar to get some refreshments. We waited there for at least 15 minutes as a group of people was served. The waiter still did not care about us. So we called for attention. Then we were told that the bar closed at 01:00 and we cannot order anything while these other people seem to be somehow special. The waiter was not able to explain in English. Actually, we arrived the bar before 01:00 and also, they continued to serve the group of people afterwards. We also asked the reception if we can get some water. He told us that they do not offer this. Only the minibar where it costs €3.50 per half liter. Also, the tap water in Madrid was described as very good and drinkable. I tried it then later and already tasted with the first sip that it contains chlorine. This is not understandable and totally unacceptable in many ways: - Even we arrived late, the reception did not tell us the bar closes soon. - The bar closes already at 01:00 and the hotel offers not alternatives for 24h drinks or snacks. - The bar refused to serve hotel guests anything although it was obviously still running. - No free water available. - Staff asked us to drink tap water which contains chlorine. The story continued the next day. By coincidence we just cam back to the hotel before 01:00 and arrived the bar at exactly 00:55 where we wanted to use the vouchers which we've got as members. The bar keeper wanted to send us away, telling us the bar is closed. After insisting and complaining about the situation of the previous night he then at least offered to serve something. I cannot remember the last time I was in a 4 star hotel confronted which such poor hospitality. To go to Novotel was kind of a compromise which eventually completely failed. In the future I will rather spend some more money and go to hotel chains for which I am sure that they can manage the quality of all their hotels. The breakfast was quite good. It was sold as "premium breakfast", not sure what is the difference to just "breakfast".

Fantastic breakfast, really good and impressive kitchen. And last but not least really nice personnel. The hotel was renovated lately, so it is really nice. Could be nice to get there in summer, there is a pool.

I have been staying at this hotel for many years, always to my full satisfaction. Now, with a slightly different name and fully renovated, it is just as good and convenient.

Great stay, very friendly staff and perfect service. The upgrade of the hotel including the rooms is a done very well and it looks all amazing

Very nice altogether. It was nice to get executive room with my Gold status. The only negative comment is the fact that the breakfast is extremely expensive. Any cafe nearby serves breakfast for less than 5 euro. The price of 16.95 in your hotel is ridiculous for Spain

The staff was very polite, always willing to help customers. The rooms were perfect, extremely clean with coffee and tea on the house. Breakfast was excellent.

We had a really good 8 night stay at the hotel. Looking forward to coming back in March this year. The only three comments I would have are. 1) We really missed the Gymnasium (but understand that this is going to be ready soon), so that is ok. 2) Breakfast menu after 8 days lacked some variety. 3) Dinner menu: we struggled to find a dishes on the menu. These comments are not to be taken negatively. We really enjoyed our stay there and can't wait to come back. See you in March!!

Liked the ambience but found no public transport options near-by. Also there were no details on which places to see, shop when in Madrid. Breakfast was good but lacked variety for everyday. Guest staying long gets bored. No drinking water facility available in sight is another concern.

i booked the hotel because a gym was listed....and it was not available as still being rebuilt. this is what says on the website: "Fitness center, Piscina de verano y Terraza Chill out" and there is a photo on the site as well. dissapointing.

Smooth and wonderful.

Reception unusual but very modern and funky. People very friendly and well informed. Rooms are very modern and well laid out. The modern connected tv is a great feature in the room. Bathroom and shower fantastic. Room service is very limited and I did not find something to eat for dinner having arrived after 11:30. Breakfast has a good selection but hot food was cold. Hotel has no vending machine so you can’t get a soft drink and snack without going into bar. Great that the hotel has a shuttle to my office which was fast and efficiently operated and driver was great in pointing me to my office as it was my first visit

Estupenda.

Great staff, helpful in everything. Spacious, clean and comfortable room. Had everything we needed. Breakfast was yummy, tiny bit expensive but kids ate free. Dinner menu needs to be expanded a bit but what we did have was delicious. Convenient location with bus access. Close to airport too.

We were extremely pleased with our service. Our original reservation was for the Madrid Ibis Centro. Due to a technical problem at that hotel, our reservation was automatically changed to the Novotel. We were informed in advance of the change, and we appreciated that!