Novotel Madrid City Las Ventas Hotel 4 stars

We were heated by two extremely happy and helpful ladies at reception. Our stay was very comfortable and in the morning the man organising breakfast was superbly efficient.

Very nice interior and comfort. However, I'm struggling to get the receipt of the stay sent in email which they said it comes in email and never received. I sent queries already twice but no one seem to pick up and respond to my query. Therefore, the ease of check-out is a very much of concern next time as I do need the receipt for this business travel.

Rooms are spacious and clean, breakfast is very good, staff very friendly

the room design is amazing I liked how clean and tidy the hotel is, to be honest, this is my first time ever to stay at a hotel and Novotel has made it amazing, the staff was very friendly and helpful and very respectful. and if they can see my review I want to thank them all for the amazing service.

From the moment I checked in the hotel Hawkin made me at home. stayed in many Novotels around world but this one was special. Jordy and Albert in bar fantastic..Will make a point to promote it to my friends in Toledo and here in Abudhabi.

The experience has been positive, from the moment I arrived to the moment I left. Staff are very nice and friendly. Location is not central but was near to my meeting place so I did not care. Food selection is a bit strange and I have not been positively impressed. Next time I will explore restaurants in the vicinity.

I recently stayed at the property which was a nice surprise with the refurb! I hadn’t previously stayed at the property but had been told by colleagues it was tired. Service was great! Staff were very attentive and always happy to help. My only concern was the aircon in my room as it seemed to stay on the same temperature no matter what setting I put it on so quite often it was very hot at night even when I turned the aircon off.

Agradable

The hotel amenities are not the grade expected for a Novotel, rooms are very common, this is more a ibis-grade property

Ideally located to visit relatives in nearby Casa Virgen de la Providencia (15 minutes walk) and nearest Metro station even closer (only 10 minutes walk) Recently refurbished hotel with very modern feel, very comfortable well appointed rooms, very friendly and helpful staff. Only criticism (and true to all hotels) there is never enough sachets of sugar or milk cartons in the room Have already booked a return stay for late March when I am hoing it will be warm enough to brave the roof-top swimming pool!

Felt very welcome, efficient staff

Room was fine, staff was friendly but check-out was difficult, there was a long queue

I stayed for business in Madrid. the location of the hotel is near enough the main motorway, near the airport and the town center. Good customer service. Nice to be able to stream your content on the Samsung TV. Can't wait for the gym to open and this will become my prefered hotel in Madrid in the price stays competitive,

We enjoyed our 2 night stay at the Novotel. We found that the reception staff were all very helpful especially when we had trouble parking our car. We ate in the restaurant twice and found the food to be very good as were the breakfasts. The restaurant staff were also very good. The room was a good size and comfortable. Very happy with our stay.

I had a short 1 night stop in Madrid. This hotel was clean efficient and awsome value for money. Best thing was the super comfortable bed worst thing was the horrible paint and decide in the hallways.