ibis budget Aachen City 1 star

We arrived at 11pm and were only able to enter the parking lot because someone left it at the same time. The room wasn't amazing but acceptable for that price. The next morning we were surprised by the cleaning service who wanted to come in the room immediately while we werde still naked in bed.

Good hotel, Breakfast could be better

It was an all around very good experience. The location was just great: park, restaurant and bars in the neighborhood. Fantastic for parent with children.

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Room was nice but I really didn't like the bathroom because of the awful smell (you should renovate the walls and the toilet brush). Furthermore, when you take a shower it's almost impossible to not wet the floor under the sink. Three beds were too much for a single person, I would have preferred more space.

Everything is automatic - you must be very proficient in IT to navigate your way around the electronic instructions

Upon arrival uninterested staff, not very friendly. Great location, room not very clean (dusty, stained walls in the toilet).

Very welcoming staff and good atmosphere

Confortable room with good isolation and in very good conditions. Front-desk check inn team not friendly and polite. A smile and some active understanding of customer needs are in minimum expected. Good cleaning room service.

We had a fantastic time at the hotel. A special thank you to the duty manager, who was super-friendly and super-helpful.

I’m staying here for the 3rd time. This time was a less good experience. Receptionist didn’t seem in a good mood, not one smile, hardly said a word... The room was not as clean as the other times (floor, blankets). After the first night we got new towels which is great but they didn’t empty the bin (with the pampers of my son). I reserved 3 rooms (friends came with us), we all experienced the same.

The hotel is tired with the rooms badly needing repainting to cover dirty marks on all walls. Curtains were stained and bedding marked. Pillows are non existent and only half the size of the pillowcase they are in. Upon asking for more pillows as stated ok in Accor literature to be bluntly told by reception NO & that only 2 per room. Room was too hot and air conditioning would not blow cold air but was trying to work. Vent covered in dust and cobwebs Reception stating that hotel was too cold so wont come on and tells me to open window. Double glazing (if any) is useless as can hear all talking outside along with regular sirens. Last is non security where anybody can walk into the hotel unchallenged as reception desk not manned as they sit in the back room

If you want a basic clean comfortable hotel with a good value breakfast then this is for you. No frills Excellent location. Car park next to hotel reasonably priced. Lovely town centre and shops lots to see

The single beds are too narrow, the pillow (singular) is useless and the automatic entry system is a nightmare. Otherwise, it is very good for a budget hotel with a great location, convenient parking, clean and with friendly staff when you actually meet one. You need more and better staff cover especially at critical times. Your automatic entry terminal systems don't work efficiently and let you and your customers down. A bad or failed electronic entry experience will frighten customers off returning.

The lady at the registration when I arrived could have a nicer approach to guests. Clean and functional rooms. Hotel conveniently located. I consider staying again in my visits to the University of Aachen.