Mercure Hotel Aachen Europaplatz

Name: Mercure Hotel Aachen Europaplatz - ALL
Address: Joseph-von-Goerres-Strasse 21, AACHEN, 52068, DE
Telephone: +4924116870
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 1,223 reviews

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Joseph-von-Goerres-Strasse 21, 52068 AACHEN, Germany

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Mercure Hotel Aachen Europaplatz

Hotel for travellers looking for local and authentic experiences

The Mercure Hotel Aachen Europaplatz is conveniently located with good transport links close to the city center in a green setting at Aachen's largest fountain, Europaplatz, whose imposing appearance welcomes guests to Aachen. The hotel has 119 modern rooms and a large private car park (charges apply) and also offers 6 modern meeting rooms for conferences/company celebrations and much more. Aachen Central Station is about 2.5 km away, and you can reach us by car via the nearby A44.

Metropolis in the tri-border area, a significant place of influence for Charlemagne and a bustling student city: Aachen has many facets. More than 30 German kings were crowned in its cathedral, the city's landmark. As well as a history that is still alive today, the city offers all the benefits of a modern cultural city, with renowned museums, quaint pubs and cozy cafes. Its several baths, thermal springs and fountains also make Aachen an attractive spa location.

The Mercure Hotel Aachen Europaplatz is in an impressive location directly by the A544 highway feeder road. You can reach the historic old town, the cathedral and the Eurogress congress center in just a few minutes. Ideal for trips to the border triangle!

Hotel extras

Green Key-certified hotel
Terrace and pool are perfect for relaxation
Convenient and quiet location surrounded by green spaces
170 parking spaces directly at the hotel
A terrace and outdoor pool invite you to relax

Our accommodation(s)

Room

Standard Room with double bed

3 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Standard Room with 2 single beds

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Superior Room with double or twin beds

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: Garden View or Pool side

See availabilities

Room

Privilege Room with a double bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: Garden View or Pool side

See availabilities

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 AACHEN
Germany

GPS:50.781249, 6.107808

+49 241 16870

+49 241 1687444

Railway station
Bus stop

LUDWIG FORUM

Bus stop

Access: 300 m / 0.19 mi 3 min walk / 1 min drive

HAUPTBAHNHOF AACHEN

Railway station

Access: 3 km / 1.88 mi 20 min walk / 5 min drive

LUDWIG FORUM

Museums

Access: 300 m / 0.19 mi 5 min walk / 1 min drive

CAROLUS THERMEN

Other attractions

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

CAROLUS THERMEN

Sports centre

Access: 1 km / 0.62 mi

SPIELCASINO BAD AACHEN

Casino

Access: 1.5 km / 0.93 mi 20 min walk / 3 min drive

CAPITOL

Cinema district

Access: 2 km / 1.24 mi 15 min walk / 3 min drive

SUERMOND MUSEUM

Museums

Access: 2 km / 1.24 mi 15 min walk / 3 min drive

AACHEN THEATER

Entertainment/theatre district

Access: 2 km / 1.24 mi

EUROGRESS

Opera/symphony/concert hall

Access: 2 km / 1.25 mi 10 min walk / 5 min drive

DOM

Historic monument

Access: 2.5 km / 1.55 mi 15 min walk / 5 min drive

TREASURE CHAMBER

Historic monument

Access: 2.5 km / 1.55 mi 15 min walk / 5 min drive

APOLLO

Cinema district

Access: 2.5 km / 1.55 mi 15 min walk / 4 min drive

AACHEN CITY CENTER

Tourist attraction

Access: 2.5 km / 1.55 mi 15 min walk / 5 min drive

HISTORISCHES RATHAUS

Historic monument

Access: 3 km / 1.86 mi

DRIMBORNER WALDCHEN

Zoo

Access: 3 km / 1.86 mi 40 min walk / 6 min drive

CINEKARREE

Cinema district

Access: 3 km / 1.86 mi 15 min walk / 4 min drive

SNOW WORLD

Amusement park

Access: 25 km / 15.54 mi 30 min drive

SPA

Racetrack

Access: 55 km / 34.18 mi 45 min drive

PHANTASIALAND

Amusement park

Access: 80 km / 50 mi

Botanical gardens

Zoo

Ski area

EIFEL

Wood/forest

Access: 35 km / 21.75 mi 40 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Shuttle
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property

Breakfast

Our extensive buffet breakfast with its numerous delicious regional offerings awaits you from 6.00 am - which you may also enjoy out on the sun terrace in nice weather. We will also serve breakfast in your room on request at no extra charge.

Pool

Currently unavailable

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 300 m² / 3229.17 sq ft
Maximum seats capacity: 280
Maximum capacity for banquets: 120

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 1,223 reviews

Ahmed A. Families - 8/12/2026 Confirmed reviews ALL

Our experience started with a long check-in even though we already checked in online to avoid the wait, as per the email sent to encourage online check-in. The problem was the new self-service system wanted to charge us €70 euros extra, so the receptionist who just finished her shift, kindly stayed and tried to fix the issue, but it took over 20 minutes to get it sorted out. Thank you Simon for going the extra mile. Then the rooms were ok, but somethings were not working and when we asked, we were told they can't be fixed and the hotel is fully booked so we couldn't have different rooms. On to the positives: - Breakfast was OK. - The kids enjoyed the little pool. - The outdoor garden was nice and spacious. - The City Centre was within walking distance, even with the kids.

Dear Ahmed A., Thank you for sharing your recent experience at our hotel. We are pleased to hear that you appreciated our location and the amenities such as the breakfast and the outdoor garden. However, I regret to learn about the challenges you encountered at check-in, particularly with the self-service system and the subsequent delay. While we encourage online check-in to streamline the process, it is unfortunate that this did not work as intended during your stay. I will ensure that your feedback regarding the technical issues is noted for further review. Additionally, I apologize for the inconveniences you faced with the room facilities. Our team strives to maintain a high standard, and your comments will help us in identifying areas for improvement. It is regrettable that we could not accommodate you in a different room due to occupancy constraints. We appreciate your understanding and thank you for acknowledging Simon’s efforts. We hope to welcome you back in the future for an improved experience. Best regards, Mercure Hotel Aachen Europaplatz

Debra A. Couples - 8/11/2026 Confirmed reviews ALL

Dear Debra A., Thank you for your kind words regarding your recent stay. We are delighted to hear that our organization, cleanliness, and staff efficiency contributed positively to your experience. It is our aim to provide a comfortable atmosphere for all our guests. Best regards, Mercure Hotel Aachen Europaplatz

Antonio F. Families - 8/10/2026 Confirmed reviews ALL

Dear Antonio F., Thank you for sharing your thoughts. We regret that your experience did not meet your expectations. Our aim is to provide a welcoming environment, and we appreciate your feedback regarding our facilities. We take all guest comments seriously and will reflect on them as we strive to improve. Best regards, Mercure Hotel Aachen Europaplatz

Andre R. S. Families - 8/6/2026 Confirmed reviews ALL

Dear Andre R. S., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us, appreciating the cleanliness of our rooms, the quality of our food, and our convenient location. We look forward to welcoming you back in the future. Best regards, Mercure Hotel Aachen Europaplatz

Anonymous Families - 8/3/2026 Confirmed reviews ALL

Overall, we were quite disappointed. After a long day of travelling, we arrived at the hotel and were greeted rather coldly by a staff member who simply pointed at a self-service check-in screen. Having to complete the check-in ourselves was not a problem in itself, but the way it was communicated felt unfriendly. There was no welcome, no greeting, and no offer of assistance such as, “Let us know if you need any help or have any questions.” The check-out experience was similar, which we could have accepted. However, when we tried to leave the car park, our parking ticket didn’t work. Although we had already paid for parking, we were never informed during check-in that the ticket needed to be exchanged at the reception before leaving. When we returned to reception for help, the staff member’s attitude was once again poor and came across as unhelpful. The room itself was nice and clean, but unfortunately it was very warm, which made the stay less comfortable.

Web-users rating

Other web-users rate our hotel

482 reviews 8/10 Location
857 reviews 6.6/10 Room
738 reviews 8.2/10 Service
14 reviews 5.1/10 WiFi
523 reviews 8.2/10 Breakfast
449 reviews 5.1/10 Comfort
380 reviews 7/10 Cleanliness
244 reviews 5.2/10 Food

67 reviews 7.9/10 Location
152 reviews 6.5/10 Room
144 reviews 8.4/10 Service
96 reviews 8.3/10 Breakfast
78 reviews 5.6/10 Comfort
77 reviews 6.8/10 Cleanliness
43 reviews 5.2/10 Food
29 reviews 4.9/10 Amenities

36 reviews 7.9/10 Location
97 reviews 6.1/10 Room
79 reviews 7.9/10 Service
47 reviews 4.6/10 Comfort
44 reviews 7.9/10 Breakfast
41 reviews 6.1/10 Cleanliness
28 reviews 6.1/10 Vibe
27 reviews 5.2/10 Food

39 reviews 8.3/10 Location
84 reviews 6.8/10 Room
84 reviews 7.7/10 Service
54 reviews 4.9/10 Comfort
52 reviews 8.5/10 Breakfast
41 reviews 6.9/10 Cleanliness
23 reviews 5.2/10 Food
19 reviews 5/10 Amenities

12 reviews 8.1/10 Location
18 reviews 6.2/10 Room
22 reviews 8.7/10 Service
9 reviews 8.4/10 Breakfast
9 reviews 6.9/10 Cleanliness
6 reviews 5.4/10 Food
5 reviews 5.5/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At the Mercure Hotel Aachen Europaplatz, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Hotel Aachen Europaplatz regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.