Mercure Hotel Aachen Europaplatz

Mercure Hotel Aachen Europaplatz 4 stars

Customer review rating (ALL Rating) 4.4/5 913 reviews

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Hotel extras

  • Air conditioning throughout the hotel

  • Come and relax or enjoy a BBQ by our sun terrace and outdoor swimming pool.

  • Convenient location for public transport connections

  • 170 parking spaces right by the hotel

  • Conference and function rooms for up to 350 people.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 AACHEN
Germany

GPS:50.781249, 6.107808

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA SOURCE

At our "La Source" restaurant, you can enjoy regional dishes accompanied by fine selection of the best quality wines at appealing prices. Discover our proven, traditional wine concept.

Our accommodation(s)

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobility All 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 15/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  913 reviews

TripAdvisor Rating  4.0/5  643 reviews

Very nice and pleasant stay

Customer review rating 4.0/5

Bea Friends - Confirmed reviews ALL

It was a very nice stay. The front desk staff is very friendly, very professional and helpful.

Dear Beata T., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The quality/price relation for this Mercure hotel is very good. Except for the relatively high price for the breakfast which we did not have. A suggestion would be an express breakfast for those who only need a coffee and a croissant. The staff is very nice and especially the bartender in the restaurant is fun to talk to. We will be back in February.

Dear Curt B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfactory

Customer review rating 3.5/5

Julian S. Business - Confirmed reviews ALL

Overnight stay on journey between SW France & Denmark

Dear Mr. S., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. We will make sure to test the refill of shampoo and soap in the bathroom. Best regards and stay healthy Team Mercure Aachen Europaplatz

Friendly Hotel

TripAdvisor rating 4.0/5

joselohm52 Couples - TripAdvisor review

Hotel is easy to find. Plenty of parking. You have to drive into the town center 5 mins away. Hotel personell are always very friendly and helpful. Unusual, but the second bedcover is in the cupboard. Towels very nice and soap/shower fluid is very nice. Aircondition and heating in rooms.

Dear Joselohm52, thank you for your great feedback. We hope to welcome you back soon in our hotel. Stay healthy. Kind regards,

Pricy, off location, woken up by hotel staff

Customer review rating 2.0/5

Rp Couples - Confirmed reviews ALL

We stayed here for one night, were woken up by the hotel staff in the morning (the staff came into the room around 8 am), the booking included parking but the hotel tried to charge for it nevertheless. The price in this hotel was double the price they had in the city center for 2 nights. Location is off, but when travelling by car ok.

Dear Riikka P., Thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Aachen Europaplatz. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. As a small compensation we will charge 5000 Points to your membership card. Also I will send you the missing invoice today. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on si… Yours sincerely, Simone Fey Front Office Manager

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Other web-users rate our hotel

  • 485 reviews 8.6/10 Location
  • 777 reviews 7.4/10 Room
  • 725 reviews 8.6/10 Service
  • 14 reviews 8.1/10 WiFi
  • 503 reviews 8.2/10 Breakfast
  • 387 reviews 5.9/10 Comfort
  • 379 reviews 8.1/10 Cleanliness
  • 273 reviews 5.4/10 Food

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