Mercure Hotel Aachen Europaplatz 4 stars

Customer review rating 4.4/5 3,106 reviews

Mercure Hotel Aachen Europaplatz
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+ 24 Services
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Room 1

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Hotel extras

  • Air conditioning throughout the hotel

  • Come and relax or enjoy a BBQ by our sun terrace and outdoor swimming pool.

  • Convenient location for public transport connections

  • 170 parking spaces right by the hotel

  • Conference and function rooms for up to 350 people.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-beingPaying
  • Outdoor playground for children
  • Golf course 18 holes (Nearby)Paying
  • Clay tennis court (Nearby)Paying
Business services
  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068
aachen
germany

Tel: +4924116870

Fax: (+49)241/1687444

Check-in from 15h00

Check out up to 12h00

  • BUS :  1 / 11 / 21 LUDWIG FORUM

  • By plane

    DUSSELDORF At 80km / 49.71 miles - Shuttle paying

  • By plane

    KOELN At 70km / 43.5 miles - Shuttle paying

  • By plane

    MAASTRICHT AACHEN At 40km / 24.86 miles

  • By train

    HAUPTBAHNHOF AACHEN At 3km / 1.88 miles

GPS :50.781249, 6.107808

Our accommodations

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobility All 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 10/night).

Standard Room with double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Deluxe rooms with double or twin beds

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room with a double bed

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

LA SOURCE

Type of cuisine: International

At our "La Source" restaurant, you can enjoy regional dishes accompanied by fine selection of the best quality wines at appealing prices. Discover our proven, traditional wine concept.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Bar

Non contractual photo

Come and enjoy a cold beer after work or your favorite cocktail in our bar "Mephisto". We can cater for all your needs, including Wi-Fi access. A selection of hot and cold snacks is available between 6am and 1pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 300

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,106 reviews

tripadvisor

TripAdvisor Rating 4.0/5

602 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent customer service

Customer review rating 4.4/5

P. P. Business - 25/02/2020 Confirmed reviews ALL

I wouldn’t hesitate on my trips staying here., a very professional and warm welcome to start with a reception team . Breakfast not to missed all options ,room meet my expectations highly recommended thank you all the team members for a excellent customer service. Thank you

Dear Mr. p., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Half-board: be careful

TripAdvisor rating 4.0/5

orcc60 Business - 24/02/2020 TripAdvisor review

Staff very welcoming, slightly ex-centered, the hotel is well placed to avoid the city center. The drawback is the lack of restaurants nearby. The hotel offers half board, option booking on the Accor website, which is very interesting. A bottle of water and a glass of wine are included, but the waiter wanted to charge me the drinks.

Welcoming staff

Customer review rating 4.4/5

Olivier C. Business - 22/02/2020 Confirmed reviews ALL

Arrived quite early and my check in was fast (had choose fast check in). Fast check out is also working pretty well

Dear Olivier C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Well located and silent despite proximity of town and Autobahn

Customer review rating 4.4/5

Yann L. Business - 21/02/2020 Confirmed reviews ALL

Very easy to find. Quite secured parking lot for only 10€ per night. Comfortable standard room. Well equipped with a good courtesy tray for hot beverages.

Dear Yann L., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

I was quite happy with my stay in this hotel

Customer review rating 4.4/5

Saibal C. Families - 16/01/2020 Confirmed reviews ALL

The most convenient feature of the hotel was its location. My daughter is studying in Aachen and the hotel is within walking distance from her apartment. This made me choose the hotel. At the same time I was quite happy with the facilities and have no reason to complain at all.

Dear Mr. C., we very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Good but may be better

Customer review rating 4.4/5

Sm Solo - 30/12/2019 Confirmed reviews ALL

The room is very good. The parking too expensive (€10 per day). The bar has to be significantly improved - better type of tap beer is needed, like Paulaner or Benediktener and some salted nuts or fries added. The employees and very good and helpfulul.

Dear Sergiy M., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. Thank you again for sharing your experience, and we hope you will have a happy new year! Sincerely, Team Mercure am Europaplatz

God quality at very good price.

Customer review rating 4.4/5

Arek Couples - 30/12/2019 Confirmed reviews ALL

Great hotel, very nice staff, - room beside the elevator- not nice at all!!!!!!

Dear Arkadiusz R., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. We are sorry that you were´nt satisfied with the Location of your room. We already put this Information in your Profile to prevent this for your next stay! Thank you again for sharing your experience, and we hope you will have a happy new year 2020. Sincerely, Simone Fey Guest Relation
Customer review rating 4.4/5

Ekaterina Couples - 13/12/2019 Confirmed reviews ALL

We have booked a Privilege Room at the Mercure website. According to the description provided on the website (https://www.mercure-aachen-europaplatz.de/zimmer/privilege-zimmer/), the room should include: Free magazines for Men`s Health and Elle Daily newspaper free of charge VIP bathroom equipment from the Babor brand Bathrobe with slippers Free minibar We were given a Standard room, there were no magazines, no Babor brand bathroom goods, no daily newspapers, the minibar was empty. The robes and slippers arrived on the second day only, even though we went to reception right after we've seen the room and realised this wasn't what we booked. Babor, magazines, newspapers and minibar never appeared. Thus, a really unsatisfactory experience. Didn't use it

Dear Ekaterina A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of €50 will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Schöffers Front Office Manager

Comfortable and convenient

Customer review rating 4.4/5

Ma Friends - 09/12/2019 Confirmed reviews ALL

Really nice hotel

Dear Marina G., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We do hope you will have some happy Holidays! Sincerely, Simone Fey Guest Relation

Terrible Travel, Best Hotel

TripAdvisor rating 4.0/5

marjories214 Business - 09/12/2019 TripAdvisor review

I was greeted by my first name and welcomed back. There was an iron and ironing board already in the room. Great chocolates as well were waiting for me to arrive. I received a "drink" card for one night during my stay

Dear Marjories214, we thank you so very much for your wonderful feedback and that you felt welcome and well taken care of! We are always looking forward seeing you in our hotel and have won you as a very loyal fan of us! We do wish you a very great christmas and a happy new year! take good care and see you in 2020. Best regards from Aachen, Team Mercure Aachen Europaplatz

stop off on way to austria

Customer review rating 4.4/5

Drp M. N. Couples - 06/12/2019 Confirmed reviews ALL

overall ok but small bed only one full pillow staff overwhelmed by company functions menu limited & expensive

Dear Patricia n., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. We are taking your concerns serious and make sure that we will work on the mentioned Feedback. Thank you again for sharing your experience, and we hope your next visit will be more satisfactory. Have a very good Christmas! Sincerely, Team Mercure Aachen Europaplatz

Unclean room

TripAdvisor rating 4.0/5

marktodd9 Couples - 05/12/2019 TripAdvisor review

Very uncomfortable bed,room not clean and far too hot.Evening meal was disappointing and only lukewarm.A long walk into town down dark roads.Breakfast not too bad but this hotel really needs refurbishing

Uncomfortable night!

Customer review rating 4.4/5

Mark Couples - 03/12/2019 Confirmed reviews ALL

Very hard bed,poor pillows,unclean room and lukewarm food

Dear Mark T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to mention that you always have the possibility to have extra or a selection of different pillows and mattress topper to Chose in our Hotel. Please allow us to help you the next time. Please do not heistate to contact us for any other requests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a wonderful Christmas time and a very good year 2020. Kind regards, Simone Fey Guest Relation

Interesting place to stay

Customer review rating 4.4/5

R. Business - 02/12/2019 Confirmed reviews ALL

I stayed one night: the welcome was uneventful but the visit to the restaurant was not that great. I have the impression that the personnel is not very into serving in a restaurant setting. We had to ask for wine (not offered to us) and food was not good value for money.

Good room (not too hot), automatic check-in on internet complicated, did not receive invoice by email yet

Customer review rating 4.4/5

Joan V. D. L. Business - 15/11/2019 Confirmed reviews ALL

During my internet check-in/out and at the check-out at the desk it was promised that the invoice would be sent by email. I still haven't receive the invoice.

Dear Joan Van Der L., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. We are very sorry that you didn´t receive your invoice. I will send it to you to the mentioned E-Mail adress. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

A relaxing place after a hard working day.

Customer review rating 4.4/5

Roman Business - 13/11/2019 Confirmed reviews ALL

I felt very comfortable. The staff was friendly, check-in and check-out was very quick. The rooms are modern, yet radiate warmth.

Dear Roman S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Very nice stay

Customer review rating 4.4/5

S. R. Couples - 11/11/2019 Confirmed reviews ALL

Have enjoyed the kindness of the staff

Dear Raphael S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Good business hotel with clean and bright rooms

Customer review rating 4.4/5

Tarmo Business - 10/11/2019 Confirmed reviews ALL

Staff is really professional and friendly. Rooms are clean and with good amenities - coffee/tea, fridge, safe. Bathroom could be a bit more functional but nothing too much to complain. Breakfast is quite average, missing nearly any fresh fruit and vegetables. Restauruant is pretty good and worth to visit. Would still expect a bit more friendly service in such restaurant.

Dear Tarmo T., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Aachen Europaplatz
Customer review rating 4.4/5

Anonymous Families - 28/10/2019 Confirmed reviews ALL

Comfortable, good breakfast.

Dear Sharon B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Very good / sehr gut

Customer review rating 4.4/5

Frank D. Business - 25/10/2019 Confirmed reviews ALL

This was the second time I have stayed in this hotel. Everything went as smoothly as last time. Dieses war das 2. Mal, daß ich in diesem Hotel untergekommen bin, und alles verlief genau so reibungslos wie letztesmal.

Dear Frank D., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visits will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation
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