Mercure Hotel Aachen Europaplatz 4 stars

The room is very good. The parking too expensive (€10 per day). The bar has to be significantly improved - better type of tap beer is needed, like Paulaner or Benediktener and some salted nuts or fries added. The employees and very good and helpfulul.

Great hotel, very nice staff, - room beside the elevator- not nice at all!!!!!!

We have booked a Privilege Room at the Mercure website. According to the description provided on the website (https://www.mercure-aachen-europaplatz.de/zimmer/privilege-zimmer/), the room should include: Free magazines for Men`s Health and Elle Daily newspaper free of charge VIP bathroom equipment from the Babor brand Bathrobe with slippers Free minibar We were given a Standard room, there were no magazines, no Babor brand bathroom goods, no daily newspapers, the minibar was empty. The robes and slippers arrived on the second day only, even though we went to reception right after we've seen the room and realised this wasn't what we booked. Babor, magazines, newspapers and minibar never appeared. Thus, a really unsatisfactory experience. Didn't use it

Really nice hotel

I was greeted by my first name and welcomed back. There was an iron and ironing board already in the room. Great chocolates as well were waiting for me to arrive. I received a "drink" card for one night during my stay

overall ok but small bed only one full pillow staff overwhelmed by company functions menu limited & expensive

Very uncomfortable bed,room not clean and far too hot.Evening meal was disappointing and only lukewarm.A long walk into town down dark roads.Breakfast not too bad but this hotel really needs refurbishing

Very hard bed,poor pillows,unclean room and lukewarm food

I stayed one night: the welcome was uneventful but the visit to the restaurant was not that great. I have the impression that the personnel is not very into serving in a restaurant setting. We had to ask for wine (not offered to us) and food was not good value for money.

During my internet check-in/out and at the check-out at the desk it was promised that the invoice would be sent by email. I still haven't receive the invoice.

I felt very comfortable. The staff was friendly, check-in and check-out was very quick. The rooms are modern, yet radiate warmth.

Have enjoyed the kindness of the staff

Staff is really professional and friendly. Rooms are clean and with good amenities - coffee/tea, fridge, safe. Bathroom could be a bit more functional but nothing too much to complain. Breakfast is quite average, missing nearly any fresh fruit and vegetables. Restauruant is pretty good and worth to visit. Would still expect a bit more friendly service in such restaurant.

Comfortable, good breakfast.

This was the second time I have stayed in this hotel. Everything went as smoothly as last time. Dieses war das 2. Mal, daß ich in diesem Hotel untergekommen bin, und alles verlief genau so reibungslos wie letztesmal.