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Mercure Hotel Aachen Europaplatz 4 stars

Customer review rating 4.4/5 3,414 reviews

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Mercure Hotel Aachen Europaplatz
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+ 26 Services

Hotel extras

  • Air conditioning throughout the hotel

  • Come and relax or enjoy a BBQ by our sun terrace and outdoor swimming pool.

  • Convenient location for public transport connections

  • 170 parking spaces right by the hotel

  • Conference and function rooms for up to 350 people.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Well-beingPaying
  • Outdoor playground for children
  • Golf course 18 holes (nearby)Paying
  • Clay tennis court (nearby)Paying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 aachen
germany

Tel: +4924116870

Fax: (+49)241/1687444

Check-in from 15h00

Check out up to 12h00

  • BUS :  1 / 11 / 21 LUDWIG FORUM

  • By plane

    DUSSELDORF At 80km / 49.71 miles - Shuttle paying

  • By plane

    KOELN At 70km / 43.5 miles - Shuttle paying

  • By plane

    MAASTRICHT AACHEN At 40km / 24.86 miles

  • By train

    HAUPTBAHNHOF AACHEN At 3km / 1.88 miles

GPS :50.781249, 6.107808

Our accommodation(s)

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobility All 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 10/night).

Standard Room with double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Deluxe rooms with double or twin beds

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room with a double bed

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

LA SOURCE

Type of cuisine: International

At our "La Source" restaurant, you can enjoy regional dishes accompanied by fine selection of the best quality wines at appealing prices. Discover our proven, traditional wine concept.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Bar

Non contractual photo

Come and enjoy a cold beer after work or your favorite cocktail in our bar "Mephisto". We can cater for all your needs, including Wi-Fi access. A selection of hot and cold snacks is available between 6am and 1pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 300

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,414 reviews

tripadvisor

TripAdvisor Rating 4.0/5

617 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay in COVID times

Customer review rating 4.5/5

D. F. Business - 25/04/2021 Confirmed reviews ALL

Friendly staff, high hygiene standards & I felt safe. It’s possible to have breakfast and dinner at the hotel restaurant. Rooms are good and cozy.

Dear Mr. F., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and #stay healthy # stay happy Cornelia Schulz

A pleasant place to stay

Customer review rating 4.5/5

Rja Business - 26/02/2021 Confirmed reviews ALL

In spite of all Covid measures,the hotel still offers a good breakfest and is a nice place to stay. The staff is very helpfull and friendly and quickly remembers you.

Geachte Rino J., bedankt voor je beoordeling en de positieve noot vor het ontbijt. blijf gezod Tot ziens Cornelia Schulz

great place to stay at

Customer review rating 4.5/5

K D. Business - 16/02/2021 Confirmed reviews ALL

extremely friendly staff, helpful and willing to do the extra mile to get guests satisfied

Sehr geehrter Herr D., vielen Dank für Ihren Aufenthalt in unserem Hotel und die Teilnahme an der Survey. Über Ihre 100% Bewertung freuen wir uns sehr. Wir arbeiten ständig daran, jedem Gast einen bestmöglichen Service zu bieten, Ihre Bewertung ist eine wunderbare Form der Anerkennung und Motivation- gerade auch in heutigen Zeiten. Bleiben Sie gesund und vielleicht bis bald zu einem erneuten Besuch in unserem Hotel. Mit herzlichen Grüßen Cornelia Schulz

Super

Customer review rating 5.0/5

Anonymous Solo - 17/11/2020 Confirmed reviews ALL

Top

Dear Sandro I., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Aachen Europaplatz

Great location and very friendly staff

Customer review rating 5.0/5

John Couples - 11/10/2020 Confirmed reviews ALL

Great hosting

Dear Mr. T., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and stay healthy # always Cornelia Schulz

Decent room, terrible food.

Customer review rating 2.5/5

S Couples - 29/09/2020 Confirmed reviews ALL

We stayed here for one night on our journey. The room (230) was fine, did what it was supposed to, and was overall very clean which is a plus during covid. It was also pleasantly quiet. However, the AC didn't work so we were very hot during the night which made it difficult to sleep. The staff was friendly. As we were very tired, we decided to go to the restaurant to have dinner. The food was basically microwaved or thawed, underbaked from clearly frozen and the cocktails were overly sweet and looked and tasted artificial (one cocktail looked like a swimming pool even though it didn't have blue curacao anywhere near it). The word that comes to mind to describe the food is "loveless", absolutely no effort, and therefore the price is a slap in the faceI,. In summary: a completely decent overnight stay but stay far far away from the restaurant or room service.

Dear Mrs R., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were satisfied with our rooms and reception. I am sorry that we did not meet your expectations at the restaurant. Our F&B manager will check the cocktails. Best regards and stay healthy Cornelia Schulz

A short walk into town but still a quiet quarter.

Customer review rating 4.5/5

Anonymous Business - 25/09/2020 Confirmed reviews ALL

Precautions against COVID were appropriate and clear. I felt secure in public areas and our room was very clean with additional alcohol based cleaners in the room.

Dear David D., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and stay healthy # always Cornelia Schulz

Comfortable stay in Covid climate

Customer review rating 5.0/5

D H. Couples - 20/09/2020 Confirmed reviews ALL

Not only was the hotel clean and comfortable and well located with easy access to a country walk to exercise our dog. But the measures put in place and the manner in which everyone was behaving gave confidence in these awkward Covid times. All in all a relaxing stay.

Dear David H., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Front Office Manager

Good stop over

Customer review rating 4.5/5

Jean Couples - 08/09/2020 Confirmed reviews ALL

Excellent management of the restrictions due to Coronavirus. Felt 100% safe at all times while still being able to enjoy the experience to as near normal as possible. Would stay again without hesitation.

Dear Mr. M., we very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we wanna say a huge thank you for your feedback about our Corona standards. It is very important to us to give our guest a secure feeling and enjoy their stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Front Office Manager

Clean, comfortable and excellent breakfast

Customer review rating 5.0/5

Julie-ann C. Couples - 08/09/2020 Confirmed reviews ALL

Check in staff were friendly and efficient. The room was clean and the bed large and comfortable. The shower was powerful. I liked the free tea and coffee and biscuits. Breakfast had a very good choice of all different foods. I loved the fact you could make your own freshly squeezed orange juice.

Dear Mrs C., we very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Front Office Manager

Very good service

Customer review rating 4.5/5

Ye Couples - 30/08/2020 Confirmed reviews ALL

the staff are very nice and helpful, the breakfast is excellent and the outdoor pool is a nice touch

Dear Yomna E., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Front Office Manager

Well located

Customer review rating 5.0/5

Ellen B. Families - 29/08/2020 Confirmed reviews ALL

It was lovely

Dear Ellen B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Front Office Manager

Good stay

Customer review rating 4.0/5

Iris Couples - 21/08/2020 Confirmed reviews ALL

friendly service, nice breakfast, nice room, clean

Fantastic hotel

Customer review rating 5.0/5

David.e Families - 21/08/2020 Confirmed reviews ALL

We stayed one night and found it to be a good top quality hotel. Staff were great, all very professional and the young man serving us drinks was clearly a football fan and was a great waiter all evening.

Nice hotel

TripAdvisor rating 4.0/5

bartosztom 20/07/2020 TripAdvisor review

Very nice hotel with perfect location if you travel by car and you do not want drive in the city center. It takes about half an hour to get to historic sites of the city (by foot). The room was very nice, spacious and clean with big comfy bad. The breakfasts were just amazing and staff was excellent and very helpfull.

Dear Mr. Bartosztom, thank you for your kind feedback. We are glad that you were satisfied with our services. All the best and stay healthy. best regards from Aachen Conny Schulz

Half-board: be careful

TripAdvisor rating 4.0/5

orcc60 Business - 24/02/2020 TripAdvisor review

Staff very welcoming, slightly ex-centered, the hotel is well placed to avoid the city center. The drawback is the lack of restaurants nearby. The hotel offers half board, option booking on the Accor website, which is very interesting. A bottle of water and a glass of wine are included, but the waiter wanted to charge me the drinks.

Terrible Travel, Best Hotel

TripAdvisor rating 5.0/5

marjories214 Business - 09/12/2019 TripAdvisor review

I was greeted by my first name and welcomed back. There was an iron and ironing board already in the room. Great chocolates as well were waiting for me to arrive. I received a "drink" card for one night during my stay

Dear Marjories214, we thank you so very much for your wonderful feedback and that you felt welcome and well taken care of! We are always looking forward seeing you in our hotel and have won you as a very loyal fan of us! We do wish you a very great christmas and a happy new year! take good care and see you in 2020. Best regards from Aachen, Team Mercure Aachen Europaplatz

Unclean room

TripAdvisor rating 1.0/5

marktodd9 Couples - 05/12/2019 TripAdvisor review

Very uncomfortable bed,room not clean and far too hot.Evening meal was disappointing and only lukewarm.A long walk into town down dark roads.Breakfast not too bad but this hotel really needs refurbishing

More a 3 star hotel

TripAdvisor rating 3.0/5

Cristian D Family - 08/09/2019 TripAdvisor review

Cleanliness was poor. I have found webspiders on the walls.On the other hand, excellent reception staff, verry polite and helpfull. As a conclusion, not a 4 stars hotel, more a 3 stars one.Needs refurbishements.

Dear Christian D, thank you very much for letting us know how you felt during your stay. We are deeply sorry that your room wasn´t well cleaned and I can promise you that this isn´t our standard. We already dicussed this matter with our external company and we ourselves will put this matter on top of the list. Thank you for sharing it. Your kind words about the reception team will be forwarded and we do appreciate it a lot! Thank you once again for staying with us and do hope to see you soon again in Aachen. Kind regards Simone Fey Guest Relation

best place to stay in aachen

TripAdvisor rating 5.0/5

freddiewelzel Solo travel - 01/09/2019 TripAdvisor review

I stayed a number of times at the Mercure Hotel in Aachen/Europaplatz. From my point of view it is the best place to stay in Aachen. The hotel is very comfortable, quiet, very good managed, good food and the staff always made me very welcome and I always feel as being treated as a VIP

Dear Mr Wetzel, thank you so much for your positive Feedback. it seems like we have made a fan! :) It gives us great joy to read that you feel welcome and have a good time. We will send your Feedback to the whole staff. Hope to see you very soon again! best wishes from Aachen Simone Fey

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