Mercure Hotel Aachen Europaplatz 4 stars

We stayed here for one night on our journey. The room (230) was fine, did what it was supposed to, and was overall very clean which is a plus during covid. It was also pleasantly quiet. However, the AC didn't work so we were very hot during the night which made it difficult to sleep. The staff was friendly. As we were very tired, we decided to go to the restaurant to have dinner. The food was basically microwaved or thawed, underbaked from clearly frozen and the cocktails were overly sweet and looked and tasted artificial (one cocktail looked like a swimming pool even though it didn't have blue curacao anywhere near it). The word that comes to mind to describe the food is "loveless", absolutely no effort, and therefore the price is a slap in the faceI,. In summary: a completely decent overnight stay but stay far far away from the restaurant or room service.

Precautions against COVID were appropriate and clear. I felt secure in public areas and our room was very clean with additional alcohol based cleaners in the room.

Not only was the hotel clean and comfortable and well located with easy access to a country walk to exercise our dog. But the measures put in place and the manner in which everyone was behaving gave confidence in these awkward Covid times. All in all a relaxing stay.

Excellent management of the restrictions due to Coronavirus. Felt 100% safe at all times while still being able to enjoy the experience to as near normal as possible. Would stay again without hesitation.

Check in staff were friendly and efficient. The room was clean and the bed large and comfortable. The shower was powerful. I liked the free tea and coffee and biscuits. Breakfast had a very good choice of all different foods. I loved the fact you could make your own freshly squeezed orange juice.

the staff are very nice and helpful, the breakfast is excellent and the outdoor pool is a nice touch

It was lovely

friendly service, nice breakfast, nice room, clean

We stayed one night and found it to be a good top quality hotel. Staff were great, all very professional and the young man serving us drinks was clearly a football fan and was a great waiter all evening.

Very nice hotel with perfect location if you travel by car and you do not want drive in the city center. It takes about half an hour to get to historic sites of the city (by foot). The room was very nice, spacious and clean with big comfy bad. The breakfasts were just amazing and staff was excellent and very helpfull.

Staff very welcoming, slightly ex-centered, the hotel is well placed to avoid the city center. The drawback is the lack of restaurants nearby. The hotel offers half board, option booking on the Accor website, which is very interesting. A bottle of water and a glass of wine are included, but the waiter wanted to charge me the drinks.

I was greeted by my first name and welcomed back. There was an iron and ironing board already in the room. Great chocolates as well were waiting for me to arrive. I received a "drink" card for one night during my stay

Very uncomfortable bed,room not clean and far too hot.Evening meal was disappointing and only lukewarm.A long walk into town down dark roads.Breakfast not too bad but this hotel really needs refurbishing

Cleanliness was poor. I have found webspiders on the walls.On the other hand, excellent reception staff, verry polite and helpfull. As a conclusion, not a 4 stars hotel, more a 3 stars one.Needs refurbishements.

I stayed a number of times at the Mercure Hotel in Aachen/Europaplatz. From my point of view it is the best place to stay in Aachen. The hotel is very comfortable, quiet, very good managed, good food and the staff always made me very welcome and I always feel as being treated as a VIP