Mercure Hotel Aachen Europaplatz

Mercure Hotel Aachen Europaplatz 4 stars

Customer review rating (ALL Rating) 4.4/5 832 reviews

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Hotel extras

  • Air conditioning throughout the hotel

  • Come and relax or enjoy a BBQ by our sun terrace and outdoor swimming pool.

  • Convenient location for public transport connections

  • 170 parking spaces right by the hotel

  • Conference and function rooms for up to 350 people.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 AACHEN
Germany

  • BUS:  1 / 11 / 21 LUDWIG FORUM

  • By plane

    DUSSELDORF At 80km / 49 miles - Shuttle paying

  • By plane

    KOELN At 70km / 43 miles - Shuttle paying

  • By plane

    MAASTRICHT AACHEN At 40km / 24 miles

  • By train

    HAUPTBAHNHOF AACHEN At 3km / 1 miles

GPS:50.781249, 6.107808

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA SOURCE

At our "La Source" restaurant, you can enjoy regional dishes accompanied by fine selection of the best quality wines at appealing prices. Discover our proven, traditional wine concept.

Our accommodation(s)

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobility All 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 15/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  832 reviews

TripAdvisor Rating  4.0/5  637 reviews

Certificate of excellence 2022

Guter Aufenthalt

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We had a good stay although I was a bit surprised that on Sunday the restaurant was closed in the evening. I would have thought any hotel would have the restaurant there for, at least, their guests. We were, however, given some suggestions of some nearby restaurants which was very helpful.

Customer review rating 5.0/5

Yolande B. Friends - Confirmed reviews ALL

I was very surprised and pleased with extremely friiendly service and good breakfast The meals were excellent . Great chef!

Hallo Guest, thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and stay healthy Simone Fey

Clean comfortable hotel

Customer review rating 4.0/5

Kris Families - Confirmed reviews ALL

We had a nice stay, the rooms are clean and the bed comfortable. During hot days it’s a plus you can cool-down in the pool. Breakfast was good, although when there are some big groups they struggled a bit with supplying.

Hello Guest, thank you for your reservation in our hotel and the time to give us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and stay healthy Team Mercure Aachen Europaplatz

Will happily stay again!

Customer review rating 4.5/5

A K. Couples - Confirmed reviews ALL

Easy access, modern rooms, clean, pool, green trees, hotel has own parking, walking distance to Carolus Thermen, friendly staff who warmly welcomed us & our cat. Trolleys for luggage are great! Aircon worked & was quiet, but could have been cooler. If it had said "pets welcome" on the Accor site, it would have saved some time & phone calls. Staff was very kind & understanding when we had an unavoidable little delay with check-out

Hallo Guest, thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and stay healthy Simone Fey

Good location. Very basic.

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Rooms ok. Staff very kind and nice (reception and breakfast). Dinner a direct disaster. Service was outrageously bad. Waiting 30 min for a beer despite reminders. Food terribly bad.

Dear Anders L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure Aachen Europaplatz

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Other web-users rate our hotel

  • 407 reviews 8.3/10 Location
  • 686 reviews 7.6/10 Room
  • 675 reviews 8.4/10 Service
  • 16 reviews 6.6/10 WiFi
  • 442 reviews 8.2/10 Breakfast
  • 336 reviews 8.1/10 Cleanliness
  • 238 reviews 4.5/10 Food
  • 190 reviews 4.6/10 Value

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