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Mercure Hotel Aachen Europaplatz 4 stars

Customer review rating 4.4/5 3,573 reviews

ALLSAFE approved hotel

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Mercure Hotel Aachen Europaplatz
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+ 22 Services

Hotel extras

  • Air conditioning throughout the hotel

  • Come and relax or enjoy a BBQ by our sun terrace and outdoor swimming pool.

  • Convenient location for public transport connections

  • 170 parking spaces right by the hotel

  • Conference and function rooms for up to 350 people.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Well-being Paying
  • Outdoor playground for children
  • Golf course 18 holes (nearby) Paying
  • Clay tennis court (nearby) Paying
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 aachen
germany

Tel: +4924116870

Fax: (+49)241/1687444

Check-in from 15h00

Check out up to 12h00

  • BUS :  1 / 11 / 21 LUDWIG FORUM

  • By plane

    DUSSELDORF At 80km / 49.71 miles - Shuttle paying

  • By plane

    KOELN At 70km / 43.5 miles - Shuttle paying

  • By plane

    MAASTRICHT AACHEN At 40km / 24.86 miles

  • By train

    HAUPTBAHNHOF AACHEN At 3km / 1.88 miles

GPS :50.781249, 6.107808

Our accommodation(s)

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobility All 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 15/night).

Our restaurants and bars

LA SOURCE

Type of cuisine: International

At our "La Source" restaurant, you can enjoy regional dishes accompanied by fine selection of the best quality wines at appealing prices. Discover our proven, traditional wine concept.

Bar

Come and enjoy a cold beer after work or your favorite cocktail in our bar "Mephisto". We can cater for all your needs, including Wi-Fi access. A selection of hot and cold snacks is available between 6am and 1pm.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 300 m²

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,573 reviews

TripAdvisor Rating 4.0/5

624 reviews

well located for horses

Customer review rating 3.5/5

Anonymous Solo - 18/09/2021 Confirmed reviews ALL

I was incapacitated with a damaged leg so it is difficult to assess objectively. Charging guests to park their cars is unnecessary. the food is adequate and breakfast is good. Rooms are clean.

Our stay fully met expectations.

Customer review rating 4.0/5

Anonymous Couples - 13/09/2021 Confirmed reviews ALL

Easy access, despite roadworks nearby, ample parking space at the hotel, within walking distance of the city center, be it that the immediate neighbourhood of the hotel does not have much to offer. Friendly staff, with due attention to covid-measures.

Dear Mr. V., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were satisfied with our services. Due to the mistake of the billing i have to apologize. It shouldn`t be happen. Best regards and stay healthy Cornelia Schulz General Manager

Short, but pleasent stay

Customer review rating 4.5/5

Florence Families - 12/09/2021 Confirmed reviews ALL

We have only stayed for one night whilst traveling from Hungary to the UK, with our 6 month old daughter and our dog. There was no problem at the check-in, despite our very late arrival (2am at night). The hotel room was nice and tidy, with a little "welcome pack" for our dog, and a stuffed toy for our girl, which I found was a really nice gesture. At the checkout, they were very understanding once again, and didn't make a fuss about us running little bit late. Overall, we had a very good experience with the hotel.

On route journey stop

Customer review rating 4.5/5

Dr P. N. Couples - 06/09/2021 Confirmed reviews ALL

Good staff Good room Dinner not so good

Dear Patricia N., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. I am glad that you were satisfied with our services. Due to the dinner i have to apologize that we dont met your expectations. I already talk to our kitchenchief to serve a better quality. Sincerely, Cornelia Schulz General Manager

Great efforts to deal with COVID-19 situation

Customer review rating 3.5/5

Peter Couples - 23/08/2021 Confirmed reviews ALL

Good as usual, except this time despite reservation for two guests, there was only one single bed. Had to move to a different room.

Efficient stay

Customer review rating 4.5/5

Nico Business - 03/08/2021 Confirmed reviews ALL

- Good parking possibility - Room OK - Breakfast OK - Kind personnel reception

Super Staff

Customer review rating 4.5/5

Kdayekh Business - 28/07/2021 Confirmed reviews ALL

I like to stay at Mercury europaplaz everyone I have business in Aachen or nearby. It’s very well located and outside the city center Stress. The staff is extremely friendly and helpful, the outside Terrasse is a good place for after work drink on the pool side in a sunny day. the only thing I always miss at this hotel is the gym.

Safe trip and awesome stay

Customer review rating 4.5/5

D. F. Business - 04/07/2021 Confirmed reviews ALL

I was 2 days in this Hotel and everything was fine. Staff is very friendly and motivated! COVID rules are ok. Please bring back housekeeping. Thanks for the upgrade!

Great location

Customer review rating 4.5/5

Joseph Couples - 12/06/2021 Confirmed reviews ALL

Friendly staff

Dear Mr.T., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and stay healthy # always Cornelia Schulz

well located

Customer review rating 4.0/5

Anonymous Business - 02/05/2021 Confirmed reviews ALL

all very well except some small hick-up with room preparation.

Sehr geehrter Herr T., vielen Dank für Ihren Aufenthalt in unserem Hotel und die Teilnahme an der Survey. Über Ihre 80% Bewertung freuen wir uns sehr. Ihre Anmerkung bezüglich des Bademantels und der Buchung habe ich zur Kenntnis genommen. Unsere Frau Fey wird den Prozess prüfen und sicherstellen, dass es bei der nächsten Buchung besser klappt. Bleiben Sie gesund und bis bald zu einem erneuten Besuch in unserem Hotel. Mit herzlichen Grüßen Cornelia Schulz

Good stay in COVID times

Customer review rating 4.5/5

D. F. Business - 25/04/2021 Confirmed reviews ALL

Friendly staff, high hygiene standards & I felt safe. It’s possible to have breakfast and dinner at the hotel restaurant. Rooms are good and cozy.

Dear Mr. F., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and #stay healthy # stay happy Cornelia Schulz

A pleasant place to stay

Customer review rating 4.5/5

Rja Business - 26/02/2021 Confirmed reviews ALL

In spite of all Covid measures,the hotel still offers a good breakfest and is a nice place to stay. The staff is very helpfull and friendly and quickly remembers you.

Geachte Rino J., bedankt voor je beoordeling en de positieve noot vor het ontbijt. blijf gezod Tot ziens Cornelia Schulz

Nice hotel

TripAdvisor rating 4.0/5

bartosztom 20/07/2020 TripAdvisor review

Very nice hotel with perfect location if you travel by car and you do not want drive in the city center. It takes about half an hour to get to historic sites of the city (by foot). The room was very nice, spacious and clean with big comfy bad. The breakfasts were just amazing and staff was excellent and very helpfull.

Dear Mr. Bartosztom, thank you for your kind feedback. We are glad that you were satisfied with our services. All the best and stay healthy. best regards from Aachen Conny Schulz

Half-board: be careful

TripAdvisor rating 4.0/5

orcc60 Business - 24/02/2020 TripAdvisor review

Staff very welcoming, slightly ex-centered, the hotel is well placed to avoid the city center. The drawback is the lack of restaurants nearby. The hotel offers half board, option booking on the Accor website, which is very interesting. A bottle of water and a glass of wine are included, but the waiter wanted to charge me the drinks.

Terrible Travel, Best Hotel

TripAdvisor rating 5.0/5

marjories214 Business - 09/12/2019 TripAdvisor review

I was greeted by my first name and welcomed back. There was an iron and ironing board already in the room. Great chocolates as well were waiting for me to arrive. I received a "drink" card for one night during my stay

Dear Marjories214, we thank you so very much for your wonderful feedback and that you felt welcome and well taken care of! We are always looking forward seeing you in our hotel and have won you as a very loyal fan of us! We do wish you a very great christmas and a happy new year! take good care and see you in 2020. Best regards from Aachen, Team Mercure Aachen Europaplatz

Unclean room

TripAdvisor rating 1.0/5

marktodd9 Couples - 05/12/2019 TripAdvisor review

Very uncomfortable bed,room not clean and far too hot.Evening meal was disappointing and only lukewarm.A long walk into town down dark roads.Breakfast not too bad but this hotel really needs refurbishing

More a 3 star hotel

TripAdvisor rating 3.0/5

Cristian D Family - 08/09/2019 TripAdvisor review

Cleanliness was poor. I have found webspiders on the walls.On the other hand, excellent reception staff, verry polite and helpfull. As a conclusion, not a 4 stars hotel, more a 3 stars one.Needs refurbishements.

Dear Christian D, thank you very much for letting us know how you felt during your stay. We are deeply sorry that your room wasn´t well cleaned and I can promise you that this isn´t our standard. We already dicussed this matter with our external company and we ourselves will put this matter on top of the list. Thank you for sharing it. Your kind words about the reception team will be forwarded and we do appreciate it a lot! Thank you once again for staying with us and do hope to see you soon again in Aachen. Kind regards Simone Fey Guest Relation

best place to stay in aachen

TripAdvisor rating 5.0/5

freddiewelzel Solo travel - 01/09/2019 TripAdvisor review

I stayed a number of times at the Mercure Hotel in Aachen/Europaplatz. From my point of view it is the best place to stay in Aachen. The hotel is very comfortable, quiet, very good managed, good food and the staff always made me very welcome and I always feel as being treated as a VIP

Dear Mr Wetzel, thank you so much for your positive Feedback. it seems like we have made a fan! :) It gives us great joy to read that you feel welcome and have a good time. We will send your Feedback to the whole staff. Hope to see you very soon again! best wishes from Aachen Simone Fey

Nice quiet stay in the outskirts of a beautiful city

TripAdvisor rating 4.0/5

claudiomurri Couples - 10/04/2019 TripAdvisor review

The hotel looks a bit dated on the outside, but it has all the comforts of a 4 stars hotel. Nice rooms, excellent restaurant, welcoming staff and ample parking. It is not too far from the center, which we reached on foot, and it's very close to an interesting modern art museum and to the city Spa.

Dear Guest, thank you very much for your nice note. We hope to see you again soon. Best regards, Melissa Schöffers Front Office Manager

The hotel provided excellent service

TripAdvisor rating 5.0/5

Nathan N Couples - 18/01/2019 TripAdvisor review

Thank you for having us! What a great stay!! The staff (waiters, receptionists, barmaids) was very kind, friendly, and provided excellent customer service! The room was quite big and the bed was very comfortable.I would highly recommend this Mercure hotel Aschen Europaplatz.

Dear Guest, thank you for your nice note. We hope to see you again soon! Best regards, Melissa Schöffers Front Office Manager

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