Mercure Hotel Aachen Europaplatz 4 stars

I was greeted by my first name and welcomed back. There was an iron and ironing board already in the room. Great chocolates as well were waiting for me to arrive. I received a "drink" card for one night during my stay

overall ok but small bed only one full pillow staff overwhelmed by company functions menu limited & expensive

Very uncomfortable bed,room not clean and far too hot.Evening meal was disappointing and only lukewarm.A long walk into town down dark roads.Breakfast not too bad but this hotel really needs refurbishing

Very hard bed,poor pillows,unclean room and lukewarm food

I stayed one night: the welcome was uneventful but the visit to the restaurant was not that great. I have the impression that the personnel is not very into serving in a restaurant setting. We had to ask for wine (not offered to us) and food was not good value for money.

During my internet check-in/out and at the check-out at the desk it was promised that the invoice would be sent by email. I still haven't receive the invoice.

I felt very comfortable. The staff was friendly, check-in and check-out was very quick. The rooms are modern, yet radiate warmth.

Have enjoyed the kindness of the staff

Staff is really professional and friendly. Rooms are clean and with good amenities - coffee/tea, fridge, safe. Bathroom could be a bit more functional but nothing too much to complain. Breakfast is quite average, missing nearly any fresh fruit and vegetables. Restauruant is pretty good and worth to visit. Would still expect a bit more friendly service in such restaurant.

Comfortable, good breakfast.

This was the second time I have stayed in this hotel. Everything went as smoothly as last time. Dieses war das 2. Mal, daß ich in diesem Hotel untergekommen bin, und alles verlief genau so reibungslos wie letztesmal.

I stayed for 4 nights. Right from the moment I walked in till I checked out, the receptionist always welcomed with a warm smile and she was so helpful. I also liked their initiative towards the global warming. I supported that as much as I could. Looking forward to stay with them again.

Very good and satisfying stay. Good food, great maintenance, good view. Slightly away from main road but quite nice with lots of open area. Only problem was house keeping where room was not cleaned properly one a particular day, rest everything was perfect. The fronk desk could be slightly better managed

Warm welcome at the reception. Clean and comfortable rooms. The breakfast buffet has everything you can wish for. Diner at the restaurant was a bit disappointing though. Quantity/quality of the food was disappointing and the prices were too high in our opinion.

These are the things that we would especially criticise: - room rather cramped for two people; - clear glass shower screen confusing and a possible safety hazard (and no soap holder provided in the shower); - bath robes promised but not provided; - service in the restaurant poor - not the fault of the staff, they simply had too much to do - and the quality of the food was much worse than we have experienced in the past. On the plus side, the reception area is very pleasant, the breakfast was good and the staff were welcoming and helpful.