Mercure Hotel Aachen Europaplatz 4 stars

Customer review rating (ALL Rating) 4.4/5 1,094 reviews

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Joseph-von-Goerres-Strasse 21, 52068 AACHEN, Germany

Description

Hotel extras

  • Green Key-certified hotel

  • The fireplace invites you to stay and enjoy

  • Convenient and quiet location surrounded by green spaces

  • 170 parking spaces directly at the hotel

  • A terrace and outdoor pool invite you to relax

Our accommodation(s)

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Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 AACHEN
Germany

GPS:50.781249, 6.107808

Telephone
Fax +49 241 1687444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our extensive buffet breakfast with its numerous delicious regional offerings awaits you from 6.00 am - which you may also enjoy out on the sun terrace in nice weather. We will also serve breakfast in your room on request at no extra charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,094 reviews

TripAdvisor Rating  3.9/5  659 reviews

Customer review rating 3.5/5

Torsten S. Business - Confirmed reviews ALL

Freundliches Personal. Leider kein Restaurant- und Barbetrieb am Sonntag. Hinweis beim Buchungsvorgang wäre gut.

Sehr geehrter Herr S., Vielen Dank für Ihre Rückmeldung. Wir bedauern, dass unser Restaurant und die Bar am Sonntag nicht geöffnet waren und nehmen Ihren Vorschlag zur Kenntnis, die Informationen besser zu kommunizieren. Wir freuen uns, dass Ihnen unser Personal freundlich begegnete. Mit freundlichen Grüßen, Mercure Hotel Aachen Europaplatz

Customer review rating 1.0/5

E. M. Families - Confirmed reviews ALL

We asked for disabled room. We did not get the disabled room, something went wrong with the communication about that. The manager tried to solve it with a plastic chair which not fitt through the opening off the shower. The complete staff was not friendly at all. Airco was not working in the room. No airco in the hotel. When we opened window We heard the neigbhours talking. The left disabled parking is so low, when it rains a lot, the spot is a complete pool of water 4 cm deep. You cannot reach the entrance of the car. We book rooms with you more than 10 years. Always with disabled facilities. Why is that not standard in our profile?

Dear E. M., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, particularly concerning the accommodation for disabled guests. We understand the importance of these facilities and will review our communication processes to prevent similar issues in the future. We regret that our team did not meet your expectations in terms of service. We strive to provide a welcoming environment, and your comments will be addressed with our staff to enhance their approach towards guests. Regarding the air conditioning and noise disturbances, we appreciate your understanding as we work to improve our facilities. We also acknowledge your concerns about the disabled parking area and will look into this matter to ensure accessibility and safety. We value your loyalty over the past decade and are committed to improving our services for your future visits. Best regards, Mercure Hotel Aachen Europaplatz

Customer review rating 3.5/5

Olga K. Couples - Confirmed reviews ALL

Very nice hotel. Modernly equipped room, huge plus for coffee machine and tea, water and wine glasses in the room. Very elegant bathroom. Very comfortable bed but I recommend changing the pillows, very uncomfortable.

Dear Olga K., Thank you for your feedback. We are pleased to hear you enjoyed our amenities and found your room comfortable. We appreciate your suggestion regarding the pillows and will take it into consideration for future improvements. Best regards, Mercure Hotel Aachen Europaplatz

Customer review rating 2.0/5

William R. Couples - Confirmed reviews ALL

Essen : nur Convenienzprodukte mindere Qualität und einen sog. franz. Weisswein "Sauvignon". der geperlt hat und kaum trinkbar war: es war das 5te mal und auch das letzte mal das wir dieses Hôtel buchen!

Sehr geehrter Herr R., Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass unsere gastronomischen Angebote nicht Ihren Erwartungen entsprochen haben. Ihre Anmerkungen sind wichtig für uns, um uns zu verbessern. Wir hoffen dennoch, dass Sie uns in Zukunft eine weitere Chance geben. Mit freundlichen Grüßen, Mercure Hotel Aachen Europaplatz

Customer review rating 5.0/5

Benjamin K. Couples - Confirmed reviews ALL

A pleasant stay, a good room with a plus: the window can be opened!

Dear Benjamin K., Thank you for your kind words regarding our location and the comfort of your room. We are delighted to hear that you enjoyed your stay and appreciated the ability to open the window. We look forward to welcoming you back in the future. Best regards, Mercure Hotel Aachen Europaplatz

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Other web-users rate our hotel

  • 472 reviews 8.2/10 Location
  • 799 reviews 7.4/10 Room
  • 680 reviews 8.9/10 Service
  • 15 reviews 8.2/10 WiFi
  • 505 reviews 8.5/10 Breakfast
  • 425 reviews 6/10 Comfort
  • 345 reviews 8.2/10 Cleanliness
  • 288 reviews 6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.