Mercure Hotel Aachen Europaplatz 4 stars

Customer review rating 4.4/5 3,353 reviews

Mercure Hotel Aachen Europaplatz
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+ 24 Services
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Hotel extras

  • Air conditioning throughout the hotel

  • Come and relax or enjoy a BBQ by our sun terrace and outdoor swimming pool.

  • Convenient location for public transport connections

  • 170 parking spaces right by the hotel

  • Conference and function rooms for up to 350 people.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-beingPaying
  • Outdoor playground for children
  • Golf course 18 holes (Nearby)Paying
  • Clay tennis court (Nearby)Paying
Business services
  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068
aachen
germany

Tel: +4924116870

Fax: (+49)241/1687444

Check-in from 15h00

Check out up to 12h00

  • BUS :  1 / 11 / 21 LUDWIG FORUM

  • By plane

    DUSSELDORF At 80km / 49.71 miles - Shuttle paying

  • By plane

    KOELN At 70km / 43.5 miles - Shuttle paying

  • By plane

    MAASTRICHT AACHEN At 40km / 24.86 miles

  • By train

    HAUPTBAHNHOF AACHEN At 3km / 1.88 miles

GPS :50.781249, 6.107808

Our accommodation(s)

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobility All 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 10/night).

Standard Room with double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Deluxe rooms with double or twin beds

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room with a double bed

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

LA SOURCE

Type of cuisine: International

At our "La Source" restaurant, you can enjoy regional dishes accompanied by fine selection of the best quality wines at appealing prices. Discover our proven, traditional wine concept.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Bar

Non contractual photo

Come and enjoy a cold beer after work or your favorite cocktail in our bar "Mephisto". We can cater for all your needs, including Wi-Fi access. A selection of hot and cold snacks is available between 6am and 1pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 300

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,353 reviews

tripadvisor

TripAdvisor Rating 4.0/5

616 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Super

Customer review rating 4.4/5

Anonymous Solo - 17/11/2020 Confirmed reviews ALL

Top

Dear Sandro I., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Aachen Europaplatz

Great location and very friendly staff

Customer review rating 4.4/5

John Couples - 11/10/2020 Confirmed reviews ALL

Great hosting

Dear Mr. T., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and stay healthy # always Cornelia Schulz

Decent room, terrible food.

Customer review rating 4.4/5

S Couples - 29/09/2020 Confirmed reviews ALL

We stayed here for one night on our journey. The room (230) was fine, did what it was supposed to, and was overall very clean which is a plus during covid. It was also pleasantly quiet. However, the AC didn't work so we were very hot during the night which made it difficult to sleep. The staff was friendly. As we were very tired, we decided to go to the restaurant to have dinner. The food was basically microwaved or thawed, underbaked from clearly frozen and the cocktails were overly sweet and looked and tasted artificial (one cocktail looked like a swimming pool even though it didn't have blue curacao anywhere near it). The word that comes to mind to describe the food is "loveless", absolutely no effort, and therefore the price is a slap in the faceI,. In summary: a completely decent overnight stay but stay far far away from the restaurant or room service.

Dear Mrs R., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were satisfied with our rooms and reception. I am sorry that we did not meet your expectations at the restaurant. Our F&B manager will check the cocktails. Best regards and stay healthy Cornelia Schulz

A short walk into town but still a quiet quarter.

Customer review rating 4.4/5

Anonymous Business - 25/09/2020 Confirmed reviews ALL

Precautions against COVID were appropriate and clear. I felt secure in public areas and our room was very clean with additional alcohol based cleaners in the room.

Dear David D., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and stay healthy # always Cornelia Schulz

Comfortable stay in Covid climate

Customer review rating 4.4/5

D H. Couples - 20/09/2020 Confirmed reviews ALL

Not only was the hotel clean and comfortable and well located with easy access to a country walk to exercise our dog. But the measures put in place and the manner in which everyone was behaving gave confidence in these awkward Covid times. All in all a relaxing stay.

Dear David H., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Front Office Manager

Good stop over

Customer review rating 4.4/5

Jean Couples - 08/09/2020 Confirmed reviews ALL

Excellent management of the restrictions due to Coronavirus. Felt 100% safe at all times while still being able to enjoy the experience to as near normal as possible. Would stay again without hesitation.

Dear Mr. M., we very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we wanna say a huge thank you for your feedback about our Corona standards. It is very important to us to give our guest a secure feeling and enjoy their stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Front Office Manager

Clean, comfortable and excellent breakfast

Customer review rating 4.4/5

Julie-ann C. Couples - 08/09/2020 Confirmed reviews ALL

Check in staff were friendly and efficient. The room was clean and the bed large and comfortable. The shower was powerful. I liked the free tea and coffee and biscuits. Breakfast had a very good choice of all different foods. I loved the fact you could make your own freshly squeezed orange juice.

Dear Mrs C., we very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Front Office Manager

Very good service

Customer review rating 4.4/5

Ye Couples - 30/08/2020 Confirmed reviews ALL

the staff are very nice and helpful, the breakfast is excellent and the outdoor pool is a nice touch

Dear Yomna E., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Front Office Manager

Well located

Customer review rating 4.4/5

Ellen B. Families - 29/08/2020 Confirmed reviews ALL

It was lovely

Dear Ellen B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Front Office Manager

Good stay

Customer review rating 4.4/5

Iris Couples - 21/08/2020 Confirmed reviews ALL

friendly service, nice breakfast, nice room, clean

Fantastic hotel

Customer review rating 4.4/5

David.e Families - 21/08/2020 Confirmed reviews ALL

We stayed one night and found it to be a good top quality hotel. Staff were great, all very professional and the young man serving us drinks was clearly a football fan and was a great waiter all evening.

Wonderful stay

Customer review rating 4.4/5

William R. Families - 20/08/2020 Confirmed reviews ALL

We had a wonderful stay en route home to the UK The hotel was spotless and the staff both at reception and at breakfast went the extra mile to be helpful and attentive. The swimming pool and garden was an extra bonus. Breakfast was fantastic even in Corona times and very well organised to make it as safe as possible for guests to enjoy. A huge thanks to the whole team. We will definitely return!

Dear William Norman R., thank you for your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive such positive feedback and we are glad that you were so satisfied with our services. For our team it´s a wonderful gesture of appreciation and motivation. See you next time at Mercure Aachen Europaplatz All the best and stay healthy # always#care Sincerely, Cornelia Schulz

Perfect Location

Customer review rating 4.4/5

Clari R. Families - 18/08/2020 Confirmed reviews ALL

The hotel is perfectly located for those who would like to visit the city of Aachen but doesn't want the hassel of city centre traffic. Upon arrival the reception staff was friendly, she explained all the procedures around COVID-19 and check us in with ease. What wasn't mentioned to us was that we will be staying in a room for the disabled, very close to the hall with easy access to every facility. Not that we mind, but a upfront headsup would of been appreciated.

Dear Clara R., thank you for your review and you comments about your stay in our hotel. We are glad that you were satisfied with our service. Thank you for the note with the room. I will give it to our front office manager. All the best and stay healthy sincerely, Cornelia Schulz

Excellent stay

Customer review rating 4.4/5

Roz Couples - 18/08/2020 Confirmed reviews ALL

Great hotel - really enjoyed the pool, and walking distance from Aachen city centre

Dear Roz H., thank you for your feedback and the comment about your stay. We are glad that you were satisfied with our services. For the stuff its always difficult with the musks. I will them to speak a little louder and more clearer. Best regards and always stay healthy Cornelia Schulz

Relaxing stay

Customer review rating 4.4/5

Nathalies Couples - 18/08/2020 Confirmed reviews ALL

Thank you for the warm welcome to the hotel, with a smile. We had lunch on the terrace, under the roof, protected from the rain. We had breakfast on the terrace, under the sun. The F&B team is nice (thank you for your smile again) and the plus was calling us by our name (yes, the Asian lady has a good memory). The location is very quiet and a 25 minutes walk from the city.

Dear Nathalie S., thank you for your review about your stay. It´s always a pleasure to receive such positive Feedback. We are glad that you were satisfied with our services. Especially i am very glad about the positive comment about our asian colleque Ami. all the best and always stay healthy Conny Schulz
Customer review rating 4.4/5

Anonymous Couples - 16/08/2020 Confirmed reviews ALL

Very nice hotel. Price and quality is good. We enjoyed our stay. Breakfast was delicious.

Good stay

Customer review rating 4.4/5

Io Families - 11/08/2020 Confirmed reviews ALL

Very clean. Happy with the fridge and a tea and coffee making set!

Dear Paolo R., thank you for your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. We are glad that you were so satisfied with our services. For the team a wonderful gesture of appreciation and motivation. stay healthy and best regards from Aachen Conny

Nice pool

Customer review rating 4.4/5

Anonymous Families - 29/07/2020 Confirmed reviews ALL

Strange to adapt to all the corona measures, but all seemed quite clean and organized here. We had a pleasant stay with poolside dinner, a great breakfast and a refreshing dive!

Dear Gerardus Hendrikus v., thank you for your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Stay and remain healthy and safe #always #care- kind regards Conny Schulz

A very relaxing stay

Customer review rating 4.4/5

Nages S. Families - 28/07/2020 Confirmed reviews ALL

We ate outside and chilled by the pool during our stay. The staff members are super friendly to children and pets.

Dear Nages S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. We are glad that you were so satisfied with our services. Stay and remain healthy and safe #always #care- sunny regards Conny Schulz & Team

Nice hotel

Customer review rating 4.4/5

Bartosz Families - 20/07/2020 Confirmed reviews ALL

Very nice hotel with good location if you travel by car and you don't want to drive in the city center. The room was very nice, spacious and clean with big comfy bad. The breakfasts were just amazing and staff was excellent and very helpfull.

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