Mercure Hotel Aachen Europaplatz 4 stars

Customer review rating (ALL Rating) 4.4/5 1,197 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An outdoor pool and garden invite you to relax

  • Convenient and quiet location surrounded by green spaces

  • 170 parking spaces available

  • Conference and event facilities for up to 350 guests

  • A terrace and outdoor pool invite you to relax

Our accommodation(s)

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Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 AACHEN
Germany

GPS:50.781249, 6.107808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our extensive buffet breakfast with its numerous delicious regional offerings awaits you from 6.00 am - which you may also enjoy out on the sun terrace in nice weather. We will also serve breakfast in your room on request at no extra charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,197 reviews

TripAdvisor Rating  4.0/5  652 reviews

it was ok

Customer review rating 3.0/5

Markus G. Business - Confirmed reviews ALL

Check in was grate with very friendly ladys. Rooms where super clean. Unfortunately I am very disappointed form the restaurant. But the service in the restaurant was good.

Dear Markus G., thank you for choosing Mercure Hotel Aachen Europaplatz for your stay. We appreciate your positive feedback regarding our friendly staff and clean rooms. We apologize for any disappointment you experienced in our restaurant, but we are glad to hear that the service was good. We value your feedback and hope to welcome you back in the future. Best regards, Mercure Hotel Aachen Europaplatz.

Customer review rating 0.5/5

Martina Families - Confirmed reviews ALL

Not like the pictures very old fashion room kids wore very upset

Dear Martina, thank you for sharing your feedback with us. We apologize if the appearance of our rooms did not meet your expectations. We appreciate your comments and will take them into consideration. Best regards, Mercure Hotel Aachen Europaplatz.

Clean, comfortable room

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The room was clean and the bed comfortable. The Nespresso-Krups coffee machine in our room was unfortunately out of order during our one-night stay, but there were some coffee/tea bags available, which is a nice touch. The reception was polite, but we would have preferred it if our room number was simply highlighted on our card during check-in instead of announced verbally due to safety and privacy reasons.

Dear guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room clean and comfortable, and we appreciate your understanding regarding the temporary issue with the Nespresso-Krups coffee machine. We take note of your suggestion regarding the check-in process and will consider it for future improvements. We always strive to prioritize the safety and privacy of our guests, and we apologize for any inconvenience caused. We hope to have the pleasure of welcoming you back to Mercure Hotel Aachen Europaplatz in the future. Best regards, Mercure Hotel Aachen Europaplatz

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

too hot in the room, also last time I was there. I asked but the central system is managing tempature... slept with the window open in January..

Dear valued guest, thank you for sharing your feedback with us. We apologize for the inconvenience caused by the temperature in your room. We understand that it was too hot and that the central system manages the temperature. We appreciate your patience and understanding. Please be assured that we have taken note of your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Mercure Hotel Aachen Europaplatz.

good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Enjoyed dinner and breakfast in the restaurant

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr zu hören, dass Sie das Abendessen und das Frühstück in unserem Restaurant genossen haben. Wir schätzen Ihre freundlichen Worte über unser Hotel und werden sie an unser Team weiterleiten. Wir sind bestrebt, allen unseren Gästen einen angenehmen und unvergesslichen Aufenthalt zu bieten, und es ist uns immer eine Freude, wenn wir hören, dass wir dieses Ziel erreicht haben. Nochmals vielen Dank für Ihren Aufenthalt bei uns! Das gesamte Team wünscht Ihnen frohe Feiertage und ein gutes neues Jahr 2024. Team Mercure Aachen Europaplatz

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Other web-users rate our hotel

  • 519 reviews 8.3/10 Location
  • 867 reviews 7.4/10 Room
  • 766 reviews 8.7/10 Service
  • 10 reviews 8.5/10 WiFi
  • 596 reviews 8.7/10 Breakfast
  • 431 reviews 6/10 Comfort
  • 391 reviews 8.2/10 Cleanliness
  • 362 reviews 5.5/10 Food

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