Mercure Hotel Aachen Europaplatz

Name: Mercure Hotel Aachen Europaplatz - ALL
Address: Joseph-von-Goerres-Strasse 21, AACHEN, 52068, DE
Telephone: +4924116870
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 1,180 reviews

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Joseph-von-Goerres-Strasse 21, 52068 AACHEN, Germany

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Mercure Hotel Aachen Europaplatz

Hotel for travellers looking for local and authentic experiences

The Mercure Hotel Aachen Europaplatz is conveniently located with good transport links close to the city center in a green setting at Aachen's largest fountain, Europaplatz, whose imposing appearance welcomes guests to Aachen. The hotel has 119 modern rooms and a large private car park (charges apply) and also offers 6 modern meeting rooms for conferences/company celebrations and much more. Aachen Central Station is about 2.5 km away, and you can reach us by car via the nearby A44.

Metropolis in the tri-border area, a significant place of influence for Charlemagne and a bustling student city: Aachen has many facets. More than 30 German kings were crowned in its cathedral, the city's landmark. As well as a history that is still alive today, the city offers all the benefits of a modern cultural city, with renowned museums, quaint pubs and cozy cafes. Its several baths, thermal springs and fountains also make Aachen an attractive spa location.

The Mercure Hotel Aachen Europaplatz is in an impressive location directly by the A544 highway feeder road. You can reach the historic old town, the cathedral and the Eurogress congress center in just a few minutes. Ideal for trips to the border triangle!

Hotel extras

Green Key-certified hotel
Terrace and pool are perfect for relaxation
Convenient and quiet location surrounded by green spaces
170 parking spaces directly at the hotel
A terrace and outdoor pool invite you to relax

Our accommodation(s)

Room

Standard Room with double bed

3 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Standard Room with 2 single beds

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Superior Room with double or twin beds

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: Garden View or Pool side

See availabilities

Room

Privilege Room with a double bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: Garden View or Pool side

See availabilities

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068 AACHEN
Germany

GPS:50.781249, 6.107808

+49 241 16870

+49 241 1687444

Railway station
Bus stop

LUDWIG FORUM

Bus stop

Access: 300 m / 0.19 mi 3 min walk / 1 min drive

HAUPTBAHNHOF AACHEN

Railway station

Access: 3 km / 1.88 mi 20 min walk / 5 min drive

LUDWIG FORUM

Museums

Access: 300 m / 0.19 mi 5 min walk / 1 min drive

CAROLUS THERMEN

Other attractions

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

CAROLUS THERMEN

Sports centre

Access: 1 km / 0.62 mi

SPIELCASINO BAD AACHEN

Casino

Access: 1.5 km / 0.93 mi 20 min walk / 3 min drive

CAPITOL

Cinema district

Access: 2 km / 1.24 mi 15 min walk / 3 min drive

SUERMOND MUSEUM

Museums

Access: 2 km / 1.24 mi 15 min walk / 3 min drive

AACHEN THEATER

Entertainment/theatre district

Access: 2 km / 1.24 mi

EUROGRESS

Opera/symphony/concert hall

Access: 2 km / 1.25 mi 10 min walk / 5 min drive

DOM

Historic monument

Access: 2.5 km / 1.55 mi 15 min walk / 5 min drive

TREASURE CHAMBER

Historic monument

Access: 2.5 km / 1.55 mi 15 min walk / 5 min drive

APOLLO

Cinema district

Access: 2.5 km / 1.55 mi 15 min walk / 4 min drive

AACHEN CITY CENTER

Tourist attraction

Access: 2.5 km / 1.55 mi 15 min walk / 5 min drive

HISTORISCHES RATHAUS

Historic monument

Access: 3 km / 1.86 mi

DRIMBORNER WALDCHEN

Zoo

Access: 3 km / 1.86 mi 40 min walk / 6 min drive

CINEKARREE

Cinema district

Access: 3 km / 1.86 mi 15 min walk / 4 min drive

SNOW WORLD

Amusement park

Access: 25 km / 15.54 mi 30 min drive

SPA

Racetrack

Access: 55 km / 34.18 mi 45 min drive

PHANTASIALAND

Amusement park

Access: 80 km / 50 mi

Botanical gardens

Zoo

Ski area

EIFEL

Wood/forest

Access: 35 km / 21.75 mi 40 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Shuttle
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property

Breakfast

Our extensive buffet breakfast with its numerous delicious regional offerings awaits you from 6.00 am - which you may also enjoy out on the sun terrace in nice weather. We will also serve breakfast in your room on request at no extra charge.

Pool

Currently unavailable

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 300 m² / 3229.17 sq ft
Maximum seats capacity: 280
Maximum capacity for banquets: 120

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 1,180 reviews

Jerome I. Friends - 6/10/2026 Confirmed reviews ALL

Rijk B. Couples - 6/5/2026 Confirmed reviews ALL

The hotel itself is clean and spacious. We really enjoyed the pool terrace during dinner and the lovely lady serving us at the restaurant. Reception staff was also very friendly and helpful. The room was not the newest but honestly spotless. We were pleasantly surprised by the cleanliness. The beds were unfortunately not very comfortable and our sleep was ruined by housekeeping staff that knocked on our door waking us up 3 times at 8am 9:30am and 11am. We reported this to the reception as this really ruined our stay and they said they have had multiple complaints regarding this. They should not be doing this as early as 8am and if the timeframe is too tight for them to clean all rooms maybe consider moving check out to 11am because it really made us feel unwelcome and impossible to get a good night sleep which is the reason we had booked this hotel in the first place.

Dear Rijk B., Thank you for taking the time to share your experience at Mercure Hotel Aachen Europaplatz. We are pleased to hear that you found our hotel clean and spacious, and that our team provided friendly and helpful service. Your compliments regarding the restaurant and pool terrace are greatly appreciated. However, I sincerely apologize for the disturbances caused by the housekeeping staff during your stay. We understand that early morning interruptions can significantly impact the quality of rest, and it is concerning to know that this issue affected your overall experience. Please be assured that your feedback regarding the timing of housekeeping services has been duly noted. We strive to ensure that all our guests feel comfortable and welcome, and we regret that this was not your experience. Thank you once again for your valuable feedback. We hope to have the opportunity to improve your experience on a future visit. Best regards, Mercure Hotel Aachen Europaplatz

Peter P. Couples - 5/20/2026 Confirmed reviews ALL

- no clerk at desk upon arrival, terminal check in - advertised ac, air conditioning only on when temp outside is >20c Room was sticky and hot - Room service now every 3 days - shower drain clogged water runs over - safety box don’t work - parking cost now 15euro per night ( before had free or 10 euro) - city tax should be added during booking, not additional at check in Overall very disappointing! Most likely will not book again!

Dear Peter P., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to hear that your experience did not meet your expectations, especially considering your previous visits. I appreciate your comments about the check-in process and the air conditioning policy. We understand that a comfortable environment is essential, and I apologize for any discomfort you experienced. Regarding the room service frequency, we continuously evaluate our services to best meet guest needs. I will ensure that your concerns about the shower drain, safety box, and parking fees are noted for our team to review. We strive to provide transparency with all charges, including city tax, and your input is valuable in improving our communication. Thank you once again for your feedback. Best regards, Mercure Hotel Aachen Europaplatz

Fernanda S. Z. Couples - 5/17/2026 Confirmed reviews ALL

Dear Fernanda S. Z., Thank you for your kind feedback regarding your recent stay at Mercure Hotel Aachen Europaplatz. We are delighted to hear that you found our hotel to be the best option for your visits to Aachen, particularly appreciating the friendly service and comfortable accommodations. It is also gratifying to know that our parking facilities have met your expectations, providing you with peace of mind during your stay. We look forward to welcoming you back on your next visit. Best regards, Mercure Hotel Aachen Europaplatz

Very nice

Klest D. Business - 5/5/2026 Confirmed reviews ALL

Dear Klest D., Thank you for your kind words. We are delighted to hear that you found our service professional and enjoyed your stay. Your feedback is greatly appreciated and serves as motivation for our team to continue providing excellent experiences. Goodbye, Mercure Hotel Aachen Europaplatz

Web-users rating

Other web-users rate our hotel

465 reviews 8.2/10 Location
817 reviews 6.6/10 Room
683 reviews 8.4/10 Service
14 reviews 5.6/10 WiFi
512 reviews 8.1/10 Breakfast
434 reviews 5.4/10 Comfort
354 reviews 7.2/10 Cleanliness
242 reviews 4.3/10 Food

60 reviews 8.3/10 Location
141 reviews 6.6/10 Room
128 reviews 8.4/10 Service
84 reviews 8.4/10 Breakfast
73 reviews 5.6/10 Comfort
68 reviews 7.1/10 Cleanliness
42 reviews 3.9/10 Food
29 reviews 6.4/10 Vibe

37 reviews 8.3/10 Location
97 reviews 6.9/10 Room
75 reviews 8.6/10 Service
48 reviews 7.4/10 Breakfast
47 reviews 5.5/10 Comfort
41 reviews 6.5/10 Cleanliness
28 reviews 4.3/10 Food
26 reviews 5.5/10 Vibe

41 reviews 8.3/10 Location
79 reviews 6.4/10 Room
73 reviews 8.4/10 Service
50 reviews 5.2/10 Comfort
48 reviews 8/10 Breakfast
41 reviews 7/10 Cleanliness
21 reviews 4.2/10 Food
16 reviews 5.3/10 Amenities

12 reviews 8.3/10 Location
20 reviews 6/10 Room
20 reviews 8.7/10 Service
9 reviews 8/10 Breakfast
9 reviews 7/10 Cleanliness
8 reviews 4.3/10 Food
7 reviews 5.6/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At the Mercure Hotel Aachen Europaplatz, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Hotel Aachen Europaplatz regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.