Mercure Hotel Aachen am Dom 3 stars

Customer review rating (ALL Rating) 4.5/5 1,641 reviews

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Mercure Hotel Aachen am Dom - Image 1
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Mercure Hotel Aachen am Dom - Image 3
Mercure Hotel Aachen am Dom - Image 4
Peterstrasse 1, 52062 AACHEN, Germany

Description

Hotel extras

  • Located just a stone's throw from Aachen's main attractions

  • Complimentary bottle of water in all rooms on arrival

  • 117 spacious guest rooms

  • Five minutes' walk to the city theater

  • Large shopping center within walking distance

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Single Standard Room

Photo out of - Single Standard Room

In addition to a TV and telephone, our Standard Rooms also feature a high-quality bed, comfortable seating, a functional desk space with free WIFI, air conditioning, tea and coffee-making facilities and a safe.

Max. number of persons
1

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 1 pers. max
  • Bedding 1 x Single bed(s)
See availabilities

Our standard rooms: Apart from TV and telephone, they have a high-quality bed, comfortable chairs, a functional work station with free WIFI, AC, coffee and tea making facilities and safe.

Max. number of persons
1
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

In addition to a TV and telephone, our Standard Rooms also feature a high-quality queen-size bed, comfortable seating, a functional desk space with free WIFI, tea/coffee, air conditioning and a safe.

Max. number of persons
2

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our high-quality Superior Rooms with a bathtub or balcony: In addition to the benefits of a Standard Room, you will receive 5 items each day from the 24-hour shop in the lobby and enjoy a spacious room.

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our Privilege rooms for greater comfort feature VIP bathroom amenities and bathrobe, coffee/tea making facilities, WIFI, late check-out and selection of 5 items from our lobby shop open 24 h/day.

Max. number of persons
3

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Hotel Aachen am Dom

Peterstrasse 1
52062 AACHEN
Germany

GPS:50.77494, 6.087791

Telephone
Fax +49 241 1801100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park
  • 117 rooms
  • One room for people with reduced mobility
  • 4 connecting rooms
  • 117 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Pets

Pets allowed Additional charge

Catering

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Family

Babysitting on request

  • Babysitting on request
  • Near the property
  • Indoor parking
  • Private
  • 30 parking spaces
  • Max Limited Height: 2 m / 6.56 ft

  • Parking pricing: 18.00 € 18 EUR Per day

Breakfast

  • Hot Breakfast
  • Cold breakfast

Restaurant

  • Frühstücksraum

Enjoy our extensive breakfast buffet with regional specialties from 6:30 am, with balcony seating in nice weather. Breakfast in your room available for EUR 4.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,641 reviews

Customer review rating 3.0/5

Alberto B. Business - Confirmed reviews ALL

Dear Alberto, Thank you for your feedback regarding your recent stay with us. We appreciate your comments on our location; however, we regret that the noise from the street affected your experience. We strive to ensure comfort for all our guests and will take your observations into consideration. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 4.0/5

Robert P. Business - Confirmed reviews ALL

Dear Robert, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you and your team enjoyed our prime location in the heart of old town. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 3.5/5

Caroline B. Solo - Confirmed reviews ALL

Dear Caroline B., Thank you for sharing your feedback regarding your recent stay with us. I appreciate your comments about the excellent bathroom and bed linens, as well as your positive remarks about our breakfast and hotel maintenance. However, I regret to learn that the lighting in your room did not meet your expectations and that noise from the street affected your comfort. While we strive to accommodate preferences, room availability may sometimes be limited. Your insights are valuable, and we will take them into consideration as we seek to enhance our guest experience. Thank you once again for your feedback. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 5.0/5

Jeroen P. Families - Confirmed reviews ALL

Dear Jeroen, Thank you for your kind words regarding our location and staff. We are delighted to hear that you had a positive experience at our hotel. Your satisfaction is our priority, and we hope to welcome you back in the future. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 4.5/5

Sue B. Couples - Confirmed reviews ALL

Dear Sue, Thank you for your kind words regarding your recent stay. We are pleased to hear that our central location, friendly staff, and breakfast offerings contributed to your positive experience. We look forward to welcoming you back in the future. Best regards, Mercure Hotel Aachen am Dom

Dear Alberto, Thank you for your feedback regarding your recent stay with us. We appreciate your comments on our location; however, we regret that the noise from the street affected your experience. We strive to ensure comfort for all our guests and will take your observations into consideration. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 4.0/5

Robert P. Business - Confirmed reviews ALL

Our team was extremely satisfied with your hotel. The location near the center of old town is wonderful!

Dear Robert, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you and your team enjoyed our prime location in the heart of old town. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 3.5/5

Caroline B. Solo - Confirmed reviews ALL

Very inadequate light in room. Was given room on street and told that hotel was full. That was clearly a lie since tgere were only 8 people at breakfast. Street was rather noisy and so it would have been better to be on plaza at back of hotel. Also room was on 2nd floor and my profile says i like high floor. Bathroom and bed linens were excellent. Breakfast was good. Hotel seems well maintained.

Dear Caroline B., Thank you for sharing your feedback regarding your recent stay with us. I appreciate your comments about the excellent bathroom and bed linens, as well as your positive remarks about our breakfast and hotel maintenance. However, I regret to learn that the lighting in your room did not meet your expectations and that noise from the street affected your comfort. While we strive to accommodate preferences, room availability may sometimes be limited. Your insights are valuable, and we will take them into consideration as we seek to enhance our guest experience. Thank you once again for your feedback. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 5.0/5

Jeroen P. Families - Confirmed reviews ALL

Great location, great staff.

Dear Jeroen, Thank you for your kind words regarding our location and staff. We are delighted to hear that you had a positive experience at our hotel. Your satisfaction is our priority, and we hope to welcome you back in the future. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 4.5/5

Sue B. Couples - Confirmed reviews ALL

Very centrally located, within walking distance of all the sights and the station. Friendly and helpful staff. Good sized room and excellent spread at breakfast.

Dear Sue, Thank you for your kind words regarding your recent stay. We are pleased to hear that our central location, friendly staff, and breakfast offerings contributed to your positive experience. We look forward to welcoming you back in the future. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 4.5/5

Frederic B. Couples - Confirmed reviews ALL

Nice, easy to find and welcoming .

Dear Frederic, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and our hotel welcoming. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 5.0/5

Mario H. Couples - Confirmed reviews ALL

.dd

Customer review rating 5.0/5

Susana L. Business - Confirmed reviews ALL

It was a trip with colleagues from work so we looked for something in the center, with shops, bars and restaurants near the hotel. Perfect location. My room had a little terrace, in the 5th floor where I had a lot of light. Room for one person, single bad, with a nice bathroom. I recommend it.

Dear Susana L., Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our central location, which indeed offers convenient access to shops, bars, and restaurants. It is also wonderful to know that you found your room comfortable and enjoyed the natural light from your terrace. Your recommendation is greatly valued, and we hope to welcome you back for another pleasant stay in the future. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 2.0/5

Darragh N. R. Business - Confirmed reviews ALL

Very nice, centrally located hotel, with very courteous & helpful reception staff. There is parking available, which is great, but the walk to it is quite unpleasant (and odorous), and needs significant cleaning

Dear Darragh, Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about our location and staff. However, I sincerely regret that the experience related to the parking area did not meet your expectations. Your comments will be taken into consideration as we continuously strive to improve our facilities. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 5.0/5

Peter C. Couples - Confirmed reviews ALL

We had booked a priviledge room; it was spacious, well appointed, spotlessly clean( with real shampoo!!). The location of the hotel was easily accessible by train Most importantly, the staff were friendly and professional

Dear Peter, Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious privilege room, our convenient location, and the attentive service provided by our team. It is rewarding to know that our efforts to maintain cleanliness and offer quality amenities were appreciated. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 5.0/5

Mohammad A. Solo - Confirmed reviews ALL

If you are looking for being in Aachen Be in Mercure am dom, best location, staff and security.

Dear Mohammad, Thank you for your kind words regarding our location and staff. We are delighted to hear that you enjoyed your stay at Mercure Hotel Aachen am Dom and appreciate your recognition of our commitment to security and service. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 4.5/5

Amanda S. Families - Confirmed reviews ALL

Very helpful staff. Room a little small but comfortable and clean, A/C worked well as it was hot. A little noisy from the road better sound proofing needed. Shower powerful. Had a nice stay. Located well for centre attractions.

Dear Amanda, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our location convenient and the staff helpful. We take note of your comments about room size and noise levels, as we continuously strive to enhance our guests' experiences. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 1.0/5

Lucas P. Business - Confirmed reviews ALL

One-night business trip stay, and honestly one of the worst hotel experiences I've had in a long time. Multiple things went wrong: 1. Wrong name on all correspondence – The booking was made via TravelPerk by my colleague Lucas, who listed me as the second guest. The hotel had my name and loyalty number on file, but every email I received — booking confirmation, online check-in, feedback request — was addressed to Lucas, not to me. Your system should pull the guest's name, not the booker's name, for guest-facing communication. 2. Loyalty status ignored – I'm an Accor loyalty member and my card was on file, yet a colleague with no status got the balcony room while I got a standard one. 3. Noisy room – My room faced a busy street with constant traffic noise all night. 4. Safe not reset – The in-room safe was locked and hadn't been reset after the previous guest, so it was unusable for my entire stay. 5. Dried-out toothpaste – The toothpaste given at reception was dried out and unusable. 6. Broken shower controls – The hot/cold water switch in the bathroom didn't work, so I couldn't properly wash. I personally recommended this hotel to my colleagues. This is not the standard I expect from Mercure or from Accor loyalty treatment, and I expect the hotel to make this right — a discount code or comparable compensation for a stay this far below basic essentials.

Dear Sirs, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret that your experience did not meet the high standards that we strive to maintain at Mercure Hotel Aachen am Dom. We would like to personally address the points you mentioned in your feedback, as we take your comments very seriously. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback has been shared with the respective teams, and we are taking the necessary steps to review the issues raised and improve our service accordingly. We truly appreciate you bringing these matters to our attention, as feedback such as yours helps us identify areas where we can improve and ensure a better experience for our guests in the future. Thank you again for your honest feedback and for giving us the opportunity to address your concerns. We hope to have the chance to welcome you back and provide you with the experience you should expect from us. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 4.0/5

Pit G. Couples - Confirmed reviews ALL

Nice city centre hotel. Room furniture is basic but clean. Nice strong Air Conditioning. Staff was friendly and helpful.

Dear Pit, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our central location, the cleanliness of your room, and the comfort provided by our air conditioning. Your kind words about our staff will surely be shared with the team. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 5.0/5

Rhianna J. Friends - Confirmed reviews ALL

Arrived and had a surprise upgrade which was lovely. Hotel was clean, staff were lovely. We decided to have breakfast in the morning which was not already booked, this was no problem, we paid on our way out of the hotel for the day. Breakfast had all the choices you could ask for! Bed was lovely and comfortable, room was nice with a balcony. Only thing I would have liked would have been a little fridge to put milk or drinks in for our stay.

Dear Rhianna J., Thank you for your kind feedback regarding your recent stay at Mercure Hotel Aachen am Dom. We are pleased to hear that you enjoyed your upgrade, found our hotel to be clean, and appreciated the attentive service provided by our staff. It is delightful to know that you enjoyed the breakfast options and found your room comfortable. We appreciate your suggestion about having a fridge in the room. While our accommodations do not include fridges, we always strive to enhance our guests' experiences. Thank you once more for your valuable insights. We hope to welcome you back in the future for another enjoyable stay. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 5.0/5

Jonas L. Couples - Confirmed reviews ALL

I was saticefied

Dear Jonas, Thank you for your positive feedback. We are delighted to hear that you found our location to your satisfaction. Your kind words encourage our team to continue providing excellent service. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 2.0/5

Bryce D. Business - Confirmed reviews ALL

Hotel and staff were great, unfortunately for this hotel they have problem with the local night life being extremely vocal at all hours. Sleep was not easy to get

Dear Bryce, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location and staff. However, we regret that noise from the local nightlife impacted your comfort. We continuously strive to enhance the guest experience and your input is valuable. Goodbye, Mercure Hotel Aachen am Dom

Customer review rating 4.0/5

Samantha W. Solo - Confirmed reviews ALL

Hotel rooms are quite basic but clean and comfortable. The staff could not be more helpful.

Dear Samantha, Thank you for your kind words regarding our staff. We are pleased to hear that you found our rooms to be clean and comfortable. Your feedback regarding the room amenities has been noted, as we continually strive to enhance our guests' experiences. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 5.0/5

Christiane S. Solo - Confirmed reviews ALL

Good location, and extremely friendly staff and good service

Dear Christiane, Thank you for your positive feedback regarding our location and the service provided by our staff. It is a pleasure to know that you had a pleasant experience at our hotel. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 4.0/5

Scott O. Business - Confirmed reviews ALL

Overall very good. I received excellent help from the front desk staff.

Dear Scott, Thank you for your kind words regarding our location and the assistance provided by our front desk team. We are delighted to hear that you had a positive experience at our hotel. Best regards, Mercure Hotel Aachen am Dom

Other web-users rate our hotel

  • 1,027 reviews 9.2/10 Location
  • 1,085 reviews 7/10 Room
  • 996 reviews 9.4/10 Service
  • 16 reviews 7.4/10 WiFi
  • 584 reviews 5.5/10 Comfort
  • 505 reviews 8.3/10 Breakfast
  • 407 reviews 8.3/10 Cleanliness
  • 175 reviews 5.2/10 Value

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