Mercure Hotel Aachen am Dom 3 stars

TripAdvisor rating 4.0/5 800 reviews
Mercure Hotel Aachen am Dom
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Hotel extras

  • Located just a stone's throw from Aachen's main attractions

  • Complimentary bottle of water in all rooms on arrival

  • 117 spacious guest rooms

  • Five minutes' walk to the city theater

  • Large shopping center within walking distance

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
  • Golf
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

Mercure Hotel Aachen am Dom

Peterstrasse 1
52062
aachen
germany

Tel: +4924118010

Fax: (+49)241/1801100

Contact email

Check-in from 15h00

Check out up to 12h00

  • 1 11 21 44 :   1 11 21 44 ELISENBRUNNEN

  • By plane

    DUSSELDORF AIRPORT At 80km / 49.71 miles

  • By plane

    KOELN AIRPORT At 80km / 49.71 miles

  • By plane

    MAASTRICHT AIRPORT At 80km / 49.71 miles

  • By train

    MAIN STATION AACHEN At 0.7km / 0.43 miles

GPS :50.77494, 6.087791

Our accommodations

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobility All 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

Standard Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Single Standard Room

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Superior Room with double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Privilege Room with double bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

KLENKES QUELLE

Photo non contractuelle / Strictly non binding

In our hotel bar, "Klenkes Quelle," you can choose from the extensive drinks menu every day between 8pm and midnight. Relax and unwind in the friendly atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,994 reviews

tripadvisor

TripAdvisor Rating 4.0/5

800 reviews

Comfortable.

Customer review rating 4.3/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

The stay was comfortable.

Good but could be improved

Customer review rating 4.3/5

Ep94 Business - 21/11/2019 Confirmed reviews ALL

Good but could be improved. as platinium member I'd expected a room far of lifts which are a bit noisy. If the staff is really great, there are things that could be improved : - Whether the hotel is renewing the chairs does not justify the absence of chairs in the room. THis should be transparent for the customers. - No crew at the bar, must go to reception to get a drink. - Restaurant only opened from 8pm - no pancakes / crepes at breakfast - choice of viennoiseries a bit limited

Dear Eric, Thank you for taking the time to share your feedback. On your next stay we will gladly allocate you a room that is not near the elevator. For the missing chair in the room we would like to apologize. Next time, feel free to contact our front desk staff who will be available 24 hours a day. We hope to welcome you back to our hotel very soon! Nicole Wetten Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Satisfactory

Customer review rating 4.3/5

Anonymous Business - 31/10/2019 Confirmed reviews ALL

Helpful front desk personnel Clean and nice room Great location

Dear Sin M., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Excellent location in central Aachen

Customer review rating 4.3/5

Anonymous Couples - 29/10/2019 Confirmed reviews ALL

The front desk staff was very helpful in providing directions to things. We loved the location right in the center of Aachen which made it so easy to walk to the major sights, shopping, and cafes. My only complaint would be that on my reservation confirmation it showed a room with two beds and we only had the one.

Dear Tamara L C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. Unfortunately we only offer dubble beds ins our hotel. The category you've booked has one bed but with to matresses. We are very sorry for the missunderstanding. And hope to see you again soon. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Easy and convenient stay.

Customer review rating 4.3/5

Anonymous Business - 21/10/2019 Confirmed reviews ALL

It was good. We arrived from cologne airport by taxi. Unfortunately, we couldn't check in at the time of arrival (which was ~11:00 in the morning) - but we could leave our bags. It was raining and we could get an umbrella, which was nice. Breakfast was nice, too. It was great that breakfast was until 10:30. I'm not sure whether that was mentioned. At 1 point, the cleaning lady entered the room while I was still in the room. That's ok, but the actual problem was that there was no "do not disturb" sign on the inside of the door that I could have put outside.

Had a lovely time, hotel very well located.

Customer review rating 4.3/5

Sylvia Couples - 16/10/2019 Confirmed reviews ALL

Good location, lovely spacious rooms.

Dear Sylvia, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Nice room, good breakfast.

Customer review rating 4.3/5

John J. Solo - 15/10/2019 Confirmed reviews ALL

Noise from the street below was disturbing. Why does the city place benches where kids hang out beneath the windows of a hotel?

Excellent as usual.

Customer review rating 4.3/5

H. Friends - 15/10/2019 Confirmed reviews ALL

all requests met with smiles.

Very satisfied

Customer review rating 4.3/5

Yuan L. Business - 14/10/2019 Confirmed reviews ALL

The reception is warm and useful. The room is clean. The breakfast is good.

Dear Yuan L., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Good Hotel in great location but Parking Not on-site as advertised

Customer review rating 4.3/5

Keith G. Couples - 24/09/2019 Confirmed reviews ALL

As above very good Hotel but I was dissapointed that the Parking was not On-site but across the Main Road some distance away - normally not much of a problem for most, but I am 73 & my wife has a mobility problem so having to unload our considerable quantity of luggage was a struggle. ( In my stressed state I managed to hit a Lamp post and damaged the front of my car ) Please could Hotels give accurate and honest descriptions of Parking and other facilities !

Dear Keith G., thank you for your comments rgearding your stay. Unfortunately beacuse our hotel is located right in the city center, it is not possible to have a parking riht next to the hotel. In front of the hotel it is possible to park for 5 minutes to get in and get out the luggage. We hope you understand that and you will visit us again. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Very comfortable

Customer review rating 4.3/5

Bilge Business - 21/09/2019 Confirmed reviews ALL

Good location- nice staff -good breakfast Comfortable room (Only air conditioner wasnt working properly)

As expected from a 3 star hotels

Customer review rating 4.3/5

J T. Business - 14/09/2019 Confirmed reviews ALL

The stay is generally pleasant but marred by some lack of attention to details: 1. Housekeepers always turn the shower to the coldest possible. I end up having to tweak the temperature knob every day of my shower. 2. There is no ironing facility in the room and it would appear the ironing board is in short supply. 3. There is no indoor slippers in the room and have to be requested. 4. Sound insulation was passable - low-frequency hum from the bus engines is clearly audible and so does when the your neighbour opens and closes the door. 5. Curtain blocks out sunlight well but is difficult to ensure full coverage. 6. Reception on Sunday seems overwhelmed. 7. Hanging towel in the toilet doesn't result in the towel drying (because the towel collapses into itself, minimizing area for natural evaporation). This would not have been an issue if the housekeepers would replace it - but you have to explicitly throw the towels on the floor for that to happen. None of this is a deal breaker on its own but when they accumulate, it makes an otherwise pleasant stay a somewhat mixed one. I guess I could only expect so much from a 3 stars hotel. Extra note for 6: Markus/Marcus has been the best hotel receptionist I have ever met. He's patient, polite and seems to care about his customers. Sadly, it appeared that he was greatly overwhelmed by the large numbers of guests checking in and lack of support. I am surprised he had to deliver the ironing equipment himself - I presume he would have proper support on that. In any case, I think he's a great asset to the establishment and I hope the management will take note of his service.

This was an extremely comfortable stop-over.

Customer review rating 4.3/5

J P. R. Couples - 08/09/2019 Confirmed reviews ALL

The room was comfortable and well-appointed. The staff were friendly and helpful.The buffet breakfast was generous and of very good quality.

Excellent

Customer review rating 4.3/5

Anonymous Business - 31/08/2019 Confirmed reviews ALL

Excellent

Dear Justin H., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nicole Wetten Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Pleasant enough stay

Customer review rating 4.3/5

E Business - 28/08/2019 Confirmed reviews ALL

Ambience and decor are cheery and modern. Hotel is very near shopping and historical area, but not that near the the main train station (maybe about 15 min walk). Note that Aachen has slopes. Night staff friendlier than day staff. For 2 people, the room might be a squeeze as very little walking space between bed and desk. Great that a boiling flask is provided but the safe is in the same place. Surprised that there was no ironing board, but a decent iron. Room is quite clean but note that there is no fridge. I wished that there was a gym on the same premise. Breakfast was a relatively wide spread.

Dear Elizabeth K., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again very soon. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

comfortable and convenient hotel, very good for class. competent but not very welcoming staff.

Customer review rating 4.3/5

Anonymous Business - 17/08/2019 Confirmed reviews ALL

Overall, definitely above average for a three star hotel. The room was quiet and well-equipped, the bed was comfortable, the shower, while small, was adequate. I would particularly commend the breakfast - fresh, generous, and tasty. With the exception of the young woman on duty when I arrived, who was very helpful, the staff at reception were competent but not particularly friendly; they mostly did their duty, but no more. On several occasions there was no-one at the front desk; guests in a hurry needed to call out, and when someone arrived it was not always with good grace.

Dear Ruth A., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our breakfast team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nicole Wetten Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Very friendly and service minded stuff

Customer review rating 4.3/5

Anonymous Business - 16/08/2019 Confirmed reviews ALL

The breakfast was very good, The staff i breakfast hall and in the reception were Nice, helpful and service minded

Dear Anita, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

The room was excellent and service was excellent. The breakfasts were great.

Customer review rating 4.3/5

Anonymous Business - 01/08/2019 Confirmed reviews ALL

We enjoyed the hotel and appreciated the air conditioning, since we stayed there during the hottest time on record in Germany! It was 40 degrees. The air conditioning was great. Rooms were cleaned every day and we had towels. Thank you!

Friendly people providing fantastic service in a central location

Customer review rating 4.3/5

Charles M. Couples - 24/07/2019 Confirmed reviews ALL

All our needs were more than met with a clean comfortable room with sufficient space for all our luggage in a great central location served by highly competent professional friendly staff Breakfast was also fantastic with friendly service

Short Trip

TripAdvisor rating 4.0/5

evetter406 Family - 22/07/2019 TripAdvisor review

The location is brilliant in the mid of town. it's a bit difficult to get there by car and unload the luggage but the car park was secure however a challenge to find because of the traffic management in Aachen. Places for dinner are in walking distance. The hotel overall looks a bit tired and need some renovation, e.g. the chairs at the bar need some repair. The room and shower were clean and the bed was comfortable. Breakfast buffet was quite nice but the service was unfriendly. The ladies at the reception and the bar were friendly and helpful.

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