Mercure Hotel Aachen am Dom 3 stars

Customer review rating (ALL Rating) 4.4/5 1,556 reviews

Hotel extras

  • Located just a stone's throw from Aachen's main attractions

  • Complimentary bottle of water in all rooms on arrival

  • 117 spacious guest rooms

  • Five minutes' walk to the city theater

  • Large shopping center within walking distance

ALLSAFE approved hotel

Our accommodation(s)

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobility All 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

Hotel location

Mercure Hotel Aachen am Dom

Peterstrasse 1
52062 AACHEN

GPS:50.77494, 6.087791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park


Non contractual photo

Our extensive breakfast buffet awaits you from 6.30am with plenty of delicious regional food on offer. If the weather is fine, you can dine on the sun terrace. We will serve breakfast in your room by request for an extra charge of EUR 4.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,556 reviews

TripAdvisor Rating  4.0/5  860 reviews

Friendly service in a central location

Customer review rating 4.5/5

M &. D. (. Couples - Confirmed reviews ALL

All the sights of Aachen are within walking distance and you couldn‘t fault the staff: they‘re extremely helpful, service with a smile.

Positive experience in Aachen

TripAdvisor rating 5.0/5

pavlinabq Families - TripAdvisor review

Very positive experience - we were looking for a hotel in Aachen and the online booking form of the hotel suggested two separate rooms for a family of four. When I called, they were really nice and helpful and offered a big room which could host all of us - two adults and two small children. We asked for a baby crib and it was waiting for us when we arrived. The room and all common parts of the hotel that we saw were well maintained and clean. The local is great for a city visit. Walking distance to the centre and shopping area.


Customer review rating 2.5/5

Anon Business - Confirmed reviews ALL

Room not too clean, old dated, TV was ancient, window wouldnt close leading to a draft at night, quite loud from the street. Buffet breakfast wasnt too bad. Staff were all very friendly and helpful. The hotel desperately needs an update.

Dear Anon, Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christiane Keßel representing the Mercure Hotel Aachen am Dom - Team

Well located hotel with flexibility for Diamond clients

Customer review rating 4.0/5

Jan S. Business - Confirmed reviews ALL

Nice hotel with friendly staff and flexibility for Diamond clients (e.g. very late check-out), breakfast is also nice with many options. Wifi is underperforming though and the rooms are large and clean, but need a modernisation push (e.g., TV was 30'' and literally 10 years old).

Dear guest, thank you for the great rating you gave our hotel and it is good to hear that your enjoyed your stay with us. We would also like to thank you for your criticism/comments regarding the room facilities. We are looking forward to see you again soon! Best regards Christiane Keßel representing for Team Mercure Hotel Aachen am Dom

Good, but could be improved

Customer review rating 4.0/5

Iain F. Business - Confirmed reviews ALL

I enjoyed my stay, but it could have been even better if there was an on-site restaurant for dinner and/or room service.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also like to thank you for your criticism regarding breakfast and the comment regarding the restaurant option. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiane Keßel representing for Mercure Hotel Aachen am Dom - Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,079 reviews 8.9/10 Location
  • 1,142 reviews 6.8/10 Room
  • 917 reviews 9.1/10 Service
  • 13 reviews 7.9/10 WiFi
  • 624 reviews 8.3/10 Breakfast
  • 598 reviews 5.4/10 Comfort
  • 403 reviews 7.8/10 Cleanliness
  • 171 reviews 5.3/10 Vibe

Powered by Trustyou

All our hotels in Aachen