Mercure Hotel Aachen am Dom 3 stars

Customer review rating (ALL Rating) 4.6/5 1,622 reviews

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Description

Hotel extras

  • Located just a stone's throw from Aachen's main attractions

  • Complimentary bottle of water in all rooms on arrival

  • 117 spacious guest rooms

  • Five minutes' walk to the city theater

  • Large shopping center within walking distance

Our accommodation(s)

Hotel location

Mercure Hotel Aachen am Dom

Peterstrasse 1
52062 AACHEN
Germany

GPS:50.77494, 6.087791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Enjoy our extensive breakfast buffet with regional specialties from 6:30 am, with balcony seating in nice weather. Breakfast in your room available for EUR 4.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,622 reviews

Customer review rating 4.5/5

Matteo M. Business - Confirmed reviews ALL

good as always

Dear Matteo M., Thank you for your kind words. We are pleased to hear that your experience at our hotel continues to meet your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 5.0/5

David L. Solo - Confirmed reviews ALL

I always stay at the Mercure Hotel Aachen am Dom - the staff are friendly, the rooms are nice and its centrally located and within walking distance of everything that Aachen has to offer.

Dear David, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciate our friendly staff, comfortable rooms, and convenient location. Your continued patronage is highly valued, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 5.0/5

Gilbert G. Solo - Confirmed reviews ALL

Great experience at checking in. Got a late check out with early check in. In the morning once I was too early and the friendly staff let me in anyway as I needed to catch my bus. Great experience as a Diamond member. Fab location with a quiet room and welcome amenities. Recommended!

Dear Gilbert, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location and found our rooms comfortable. It is gratifying to know that our staff made a positive impact during your stay, especially regarding your early check-in and late check-out. Your recommendation is greatly appreciated, and we look forward to welcoming you back on your next visit. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 2.0/5

Firat T. Friends - Confirmed reviews ALL

Your colleague at the check in told me that check out was going to be at 12:00. Then your cleaning crew knocked at my door with shouting “auschecken” from 9:45 onwards multiple times. It was so rude and unexpected. Ruined my sleep. Then I went to check out to give this negative feedback to your reception. They didn’t understand that I am giving a negative feedback and they gave a thumbs up to me saying “perfect, all okay”. Weird vibes. Teach your crew English, let them know when the check out time is. Or be ridiculous.

Dear Firat, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the early wake-up from our cleaning staff. We aim to maintain a respectful atmosphere for all our guests, and I regret that we fell short in this instance. Additionally, I appreciate your comments regarding the communication at check-out. It is our goal to ensure that all guests feel heard and understood. Your observations about language proficiency will be noted, as we strive to improve our service quality continuously. Thank you once again for your valuable feedback. We hope to have the opportunity to provide you with a more pleasant experience in the future. Best regards, Mercure Hotel Aachen am Dom

Customer review rating 5.0/5

Jim H. Couples - Confirmed reviews ALL

Perfect location, close to old city and very comfortable room.

Dear Jim, Thank you for your positive feedback. We are delighted to hear that you enjoyed our prime location and found your room to be comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Aachen am Dom

Other web-users rate our hotel

  • 1,081 reviews 9.2/10 Location
  • 1,115 reviews 6.9/10 Room
  • 1,081 reviews 9.5/10 Service
  • 17 reviews 7.9/10 WiFi
  • 603 reviews 5.1/10 Comfort
  • 525 reviews 8.3/10 Breakfast
  • 429 reviews 8.3/10 Cleanliness
  • 192 reviews 5.2/10 Value

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