Mercure Hotel Aachen am Dom 3 stars

Customer review rating 4.3/5 3,269 reviews

Mercure Hotel Aachen am Dom
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Hotel extras

  • Located just a stone's throw from Aachen's main attractions

  • Complimentary bottle of water in all rooms on arrival

  • 117 spacious guest rooms

  • Five minutes' walk to the city theater

  • Large shopping center within walking distance

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on requestPaying
  • Golf
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

Mercure Hotel Aachen am Dom

Peterstrasse 1
52062
aachen
germany

Tel: +4924118010

Fax: (+49)241/1801100

Check-in from 15h00

Check out up to 12h00

  • 1 11 21 44 :  1 11 21 44 ELISENBRUNNEN

  • By plane

    DUSSELDORF AIRPORT At 80km / 49.71 miles

  • By plane

    KOELN AIRPORT At 80km / 49.71 miles

  • By plane

    MAASTRICHT AIRPORT At 80km / 49.71 miles

  • By train

    MAIN STATION AACHEN At 0.7km / 0.43 miles

GPS :50.77494, 6.087791

Our accommodation(s)

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobility All 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

Standard Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Single Standard Room

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Superior Room with double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Privilege Room with double bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

KLENKES QUELLE

Non contractual photo

In our hotel bar, "Klenkes Quelle," you can choose from the extensive drinks menu every day between 8pm and midnight. Relax and unwind in the friendly atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,269 reviews

tripadvisor

TripAdvisor Rating 4.0/5

821 reviews

Great location. Very attentive and friendly staff!

Customer review rating 4.3/5

David H. Couples - 07/10/2020 Confirmed reviews ALL

We stayed for two nights and were wonderfully welcomed and told how our stay would work during the current Covid 19 pandemic. The room was spotless and very comfy although we did miss the mini bar and kettle. Coffee machine was nice though. Breakfast wasn't the normal buffet but we got nearly everything we would need at the table although 17€ was maybe a bit expensive. The server was excellent too.

Dear Mr. H., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Overnight in Aachen

Customer review rating 4.3/5

Geoff A. A. Couples - 06/10/2020 Confirmed reviews ALL

We were passing through Aachen en route to England and the hotel suited our purposes well. We had a large room and bathroom, a good breakfast and secure parking for our car.

Dear Geoff A., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your journey home through the tunnel went without any complications. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

The location is great! The staff is wonderful !

Customer review rating 4.3/5

Susanne K. Families - 05/10/2020 Confirmed reviews ALL

The location is great! The staff is wonderful! The breakfast is really good! The rooms clean and have all one needs. Overall my personal preference is for hotels with more character and charm. But we were happily surprised how conveniently located it was. We could walk through the old town with ease as well as the more modern shopping streets.

Dear Susanne K., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

good location, friendly staff

Customer review rating 4.3/5

Th… Business - 19/09/2020 Confirmed reviews ALL

nice stay

Dear Thomas R., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Alina, who checked you in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Situated in a prime location right in the city center of Aachen

Customer review rating 4.3/5

Ghanem Y. A. Business - 23/03/2020 Confirmed reviews ALL

I was extremely satisfied with my stay not only because of the location of the hotel and the neatly decorated room but also because of the extremely wonderful staff who never hesitate for a second to provide any help and their friendly and positive attitude made me feel as if I was home - my thanks goes to Nicole,Alina and Jan and the rest of the staff at the front desk they are truly the most valuable asset of the hotel.

very satisfied

Customer review rating 4.3/5

Olga B. Business - 29/02/2020 Confirmed reviews ALL

everything is good as usually, nice staff, always polite and helpful, good breakfast and clean rooms, there was a nice view from the roof this time which was additional bonus. will stay with you again. thank you

Dear Olga B., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Very good, centrally based hotel.

Customer review rating 4.3/5

Anonymous Families - 26/02/2020 Confirmed reviews ALL

Everything was as expected. The room was clean, staff efficient and helpful. The only small drawback was that the room was very warm as the temperature could not be set below 20 degrees C ( or switched off completely).

Dear Marion B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. During the cold month our ac works as a heating. That is the reason why the lowest temperature is 20 degrees. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Great location, warm welcome, clean rooms, excellent service

Customer review rating 4.3/5

B.gy. Couples - 18/02/2020 Confirmed reviews ALL

We were absolutely satisfied with the service, the hotel has an excellent team. The rooms were clean, and the location is probably the best in Aachen, right between the Dom and the shopping street, and not far from the Carolus Spa. Wonderful destination for a long weekend.

Dear Balazs G., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Very Good!

TripAdvisor rating 4.0/5

998j_rgw Business - 09/02/2020 TripAdvisor review

A really good hotel, located in the center of Aachen, well-stuffed hotel, excellent service, always appreciated by the stuff, good restaurants around the hotel, just Little walk needed. Please have a look !

Dear guest, thank you very much for your positive reaction. We appreciate very much that you enjoyed a nice stay in our hotel and we are sure to see you again in the future. Kind regards, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom

Nice stay - as usual!

Customer review rating 4.3/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

I stay in Aachen 3-4 times/year and prefer the Mercure Au Dom for its convenient location and clean comfortable rooms. This time was no different!

Dear James N., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Pleasant stay...overall a better experience than with prior stays.

Customer review rating 4.3/5

Peter G. Business - 08/02/2020 Confirmed reviews ALL

Nice room upgrade. Breakfast OK but could be better with real German muesli. People very nice.

Dear Peter G., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Nice hotel for a short stay

Customer review rating 4.3/5

Anonymous Couples - 28/01/2020 Confirmed reviews ALL

Staff were very friendly and helpful and location was great!

Dear Regina T., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

ok

Customer review rating 4.3/5

Thomas G. Business - 23/01/2020 Confirmed reviews ALL

most of the stay was fine, but I do find the rooms extremely noisy for an hotel. You can hear the conversations in the street!

Dear Thomas G., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. Unfortunately our central situated hotel has a few negative aspects like the noises from the shops and bars around the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Comfortable room, central hotel

Customer review rating 4.3/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Everything great except the customer service at the reception which could be improved.

Dear Ines F., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. We are very sorry that you were not staisfied with our guest service. Normaly our staff is known as very friendly. Could you please tell us what happend that you got those impression? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Good location.

Customer review rating 4.3/5

Ekko W. Couples - 31/12/2019 Confirmed reviews ALL

I and my wife enjoy staying at your hotel. We will stay there in our next stay in Aachen.

Near Center and the staff are thoughtful.

Customer review rating 4.3/5

Sidney Friends - 26/12/2019 Confirmed reviews ALL

Everything worked smoothly

Friendly service, perfect location

Customer review rating 4.3/5

Cristina M. Couples - 24/12/2019 Confirmed reviews ALL

We were over satisfied with the friendly service!! Really, no words to describe!! I often travel on business so I know what I am talking about!!! Location is perfect! We booked this hotel so that we could visit the x‘mas market and location could have not been better. And I had my Chihuahua along, all well no stress!!! This Mercure is definetly my choice in the future

Dear Cristina M., We very much appreciate your comments regarding your stay, especially regarding our staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Perfect, but housekeeping "a little too good"

Customer review rating 4.3/5

Michiel Friends - 23/12/2019 Confirmed reviews ALL

Hotel stay was perfect; rooms OK, nice view, clean bathroom, location is spot on etc - just fine. Just 2 comments: 1) Room was hot, not warm but really hot - airco doesn't go below 20 degrees so we had to sleep with the windows open, which in turn was a bit noisy 2) Housekeeping: After a quick knock, they first entered our room at 09:30. Then again 45 mins later. I understand rooms need to be cleaned but why so early (and what's with the quick entry?!) We were with a group of friends in 3 other rooms (4 in total) and all had the same experience.. I suggest to start with rooms who have the sign out, or just start later. This wasn't very convenient (and I can imagine situations which could have been even more awkward for both the cleaning lady and ourselves if you understand what I mean ;-)

Dear Michiel Thank you for the great review of our hotel! Please be assured that we have spoken to the housekeeping staff so that this no longer occurs. Usually the rooms that are checked out are cleaned first and the intermediate cleaning at the end. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Wetten Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Excellent service

Customer review rating 4.3/5

Fady M. Business - 21/12/2019 Confirmed reviews ALL

Extremely good and excellent service

Dear Fady M., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Wetten Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Perfect location

Customer review rating 4.3/5

Anonymous Families - 20/12/2019 Confirmed reviews ALL

A very nice hotel, well located with comfortable rooms. But too noisy because of the night traffic. Great Breakfast!

Dear Marc, Thank you for taking the time to share your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our breakfast team. We hope to welcome you back to our hotel very soon! Kind regards Nicole Wetten Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

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