Hotel Valkenburg by Mercure 4 stars

Till today no points for the nights as club member..

Everything went well during our stay, especially after more than 7 hours driving from Lyon (Frankrijk :) ). We have really appreciated the kind gesture of your employees for our little boy in the morning by preparing a hot chocolate (that wasn't available at the breakfast). The only little thing that was missing is a shower cap for my wife. However, we will strongly recommend your place and hotel because it's relaxing spot. Many thanks. Dank u wel.

We booked that hotel because of it’s nice interior design. Everything looked good on the pictures in the internet and the ratings were also good. At arrival we had an easy check-in, but when we entered the room, we were underwhelmed by the wear and tear resp. dirt in the room. The carpet was full of stains, especially around the coffee machine. We found couple of black hairs in the linen, and the shower was full of lime scale. We claimed the room and got another one, which was slightly better. Same stains in bathroom and on the floor. Less hair in the bed, but still some. Too tired to ask for a clean room, we stayed. At the check-out we were asked about the experience and we told the staff about the cleaning issues. They understood and wanted to give a discount, which I appreciated. Unfortunately, at the check-in the evening before I was asked for payment, so the discount could not be granted. I am travelling a lot but I haven’t seen such house keeping issues for a long while.

+location(gym nexdoor ask for €5 pass) +price -check in staff seems uninterested and does minimum of job required. No priority welcome(ironically there is large priority welcome sign in front of her) I had to remind the staff and ask for my welcome drink. I booked using accor website. - room bit dark, especially bathroom + rather small window(couldn't enjoy the view of surroundings. -room not that clean(found hair on towels) Stained carpet -only 1 light switch which is located next to the front door -no phone in the room

After the initial issues at checkin it was fine. I was assigned a dirty room first bed slept in not made dirty cups etc. I was assigned a second room and there was a couple having an intimate moment when I opened the door to all of our surprise. Third time was a charm. It was decently cleaned could’ve been a little better but was decent . Easy walk to town to lots of restaurants and shops. Staff was wonderful thought especially Pietra. The manager asked what he could do to correct the issues I incurred but that’s not really up to me to say. Honestly he should’ve said how about a discount on your stay but all I got was a free drink . The room is big as well as shower and bed was comfy. The rooms seem to hold sound well as it was busy but rarely heard anyone. There were lots do outside like hike or bike as well.