Novotel Aachen City Hotel 4 stars

Customer review rating 4.5/5 2,675 reviews
Novotel Aachen City
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Hotel extras

  • The historic city center is within walking distance

  • Varied buffet breakfast at our international restaurant

  • Spacious rooms with sofa, WiFi and tea and coffee-making facilities

  • Fitness studio with steam bath and views over the city

  • Family Friendly

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Bike rack facilities
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Aachen City

Peterstrasse 66
52062
aachen
germany

Tel: +4924151590

Fax: (+49)241/5159599

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 1, 11, 21 :   BUS 1, 11, 21 BUSHOF

  • BUS 46, 56 :   BUS 46, 56 BUSHOF

  • By plane

    COLOGNE/BONN At 75km / 46.61 miles - Shuttle paying

  • By plane

    DUSSELDORF At 80km / 49.71 miles - Shuttle paying

  • By plane

    MAASTRICHT/AACHEN At 35km / 21.75 miles - Shuttle paying

  • By helicopter

    MAASTRICHT AACHEN At 20km / 12.43 miles

  • By car

    A 544 AACHEN EUROPA At 1km / 0.62 miles

  • By train

    HAUPTBAHNOF AACHEN At 2km / 1.24 miles

GPS :50.777675, 6.09233

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard room with 1 double bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Executive Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

NOVO² BAR, LOUNGE AND EATERY

Type of cuisine: Bistro

The restaurant opens at 6.30am for our breakfast buffet. Following breakfast, we serve both dishes from around the world and regional specialties through to midnight. The restaurant features a modern atmosphere and is air-conditioned.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO2 BAR, LOUNGE & EATERY

Photo non contractuelle / Strictly non binding

Our air-conditioned hotel bar is a popular place to wind down at the end of the day over a glass of wine or your favorite cocktail and chat to other guests. We are open every day from 11am to 1am and can seat up to 30 people.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 300

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Aachen City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,675 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,067 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Everything okay, but hotel needs renovation. ASAP

Customer review rating 4.5/5

Zee Business - 06/02/2020 Confirmed reviews ALL

I had no issues with the hotel, they were professional but hotel needs renovation. My room stinked. Literally. I am thinking that the stink came from the carpets. Also I would suggest to add closed cabinet (at least one) as the room did not have it.

Excellent Service

Customer review rating 4.5/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

Excellent and very high quality level. I really feel welcome.

Dear Mr. H., Thank you for the great review of our hotel! We are glad to see, that you frequently choose our hotel during your stays in Aachen and that you enjoy our warm service. We look forward seeing you at the next opportunity. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Great Business Trip

Customer review rating 4.5/5

Kevin L. Business - 03/02/2020 Confirmed reviews ALL

Everything was excellent. The staff was pleasant and very helpful. The food was delicious. The property was kept in great condition. We were having a large meeting in the conference facilities, and all of the equipment worked perfectly and the food/snacks were great too. A few minor notes for improvement: - The rooms are a bit small and do not have many amenities. The bathroom is especially tight, and is made to seem smaller by the fact that the toilet is in an entirely different room than the shower/sink/tub. There is not much that can be done about the room size/layout, but if you intend to make any major capital improvements, doing things like making the shower larger and removing the tubs may be a good start. Mounting the TVs on the walls and removing some furniture could also make the space seem larger. - The rooms need more electrical outlets. People are traveling with laptops, cell phones, smart watches, iPads, etc., and all of those things need to be charged. There was only one reasonably accessible outlet in the room (next to the bed). There were no outlets near the desk (other than behind the TV). There was one next to the minibar, but no where near there to do work or charge devices. - There are very few options on the TV in English language (really only news and business networks). This is not abnormal for hotels in Europe, but most have a port near the desk allowing you to plug in HDMI, or have a wireless capability to stream content from a personal device (so that guests can use Netflix, other streaming services, or content saved on their device). Not only did that capability not exist, but the HDMI port on the TV was inaccessible from the Source menu on the TV. I only take the time to make these comments because I think the things in your control are managed so well. It is a great place to stay as long as you stay in the lobby, bar, restaurant, or conference center. The in-room experience, conversely, leaves room for improvement. I hope, if you have an opportunity to renovate, you will be able to make some of these changes.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. As you noticed, we did a lot of refurbishment in the last years and there will be new projects this year, too. On the medium-term there (hopefully) will be a full renovation of our bathrooms and our hotel rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Everything you need

TripAdvisor rating 4.0/5

LeffeMechelen 28/01/2020 TripAdvisor review

Very good location , you are in the city center, on foot, in about 5 minutes. Hotel has all services you need, is spacy and has friendly staff. Breakfast with lots of choice. The view is not spectacular, but what can you expect at a city center hotel.

As expected

Customer review rating 4.5/5

Roger L. Business - 25/01/2020 Confirmed reviews ALL

The staff is nice and welcoming making for a pleasant stay. I would like to make two suggestions, as a recurring customer: - The quality of the coffee should be improved. Even the specialty coffee is even worst. - I travel regularly for business. All other hotels in the world, including in Germany, have an iron and ironing board in the rooms. I do not understand why the Novotel Aachen city can not do the same. I'm usually given a room on the second floor. This somewhat mitigates the issue but is still an annoyance to have to get out of the room. Please equip your rooms with an iron and ironing board.

Dear Mr. L., Thank you for choosing our hotel for your stays in Aachen. Due to bad experience with irons in the rooms, we do offer an iron room in our property. I made a note in your profile, that a room on the second floor will be given to you upon availability. As we are not satisfied with the quality of the coffee neither, our Restaurant Manager is already in contact with the producer of the coffee machines to find a solution for a better quality. Thank you again for sharing your experience and we look forward to your next stay with us. Sincerely, Kevin Frankiewicz Front Office Manager h3… T. +4… F. +4…

Relaxing

Customer review rating 4.5/5

Faisal A. Friends - 21/01/2020 Confirmed reviews ALL

Good location, attitude staff, good breakfast.

Great service

Customer review rating 4.5/5

Anonymous Business - 19/01/2020 Confirmed reviews ALL

Employees at reception were super professional, very nice and they really took care about me

First time at Novotel Aachen

Customer review rating 4.5/5

Olivier C. Business - 16/01/2020 Confirmed reviews ALL

Located closed to Aachen center, you can easily walk downtown. Very convenient parking, right in the basement of the hotel Very welcoming staff and breakfast well served

What a nice surprise

Customer review rating 4.5/5

Thomas U. Couples - 04/01/2020 Confirmed reviews ALL

After various years of staying at the same hotel mostly in the same room , an executive room ...this time we have received an upgrade to a suite . This was a really nice pre Christmas gift . Thank you ver much . As always the service and especially the personal attention was excellent.

Check your final bill before paying!

Customer review rating 4.5/5

Paula B. Families - 03/01/2020 Confirmed reviews ALL

We enjoyed the hotel, very nice staff and room. Breakfast was expensive €19 each but the food was good. Dinner was ok, could have done with a bigger choice on the menu. Our room was fine but missing mirrors. The only mirrors are in the bathroom. Also very limited hanging space and hooks for a coat etc. There is public car parking below the hotel, be careful if you have a roof box you probably won’t get under the barrier. Parking is €14 a night, would have been good to have this included in the stay for superior bookings. On check out I asked for a detailed statement, good job because we were overcharged on numerous items! We were in a superior room so don’t have to pay room service. We were charged. My sons meal we ordered on room service came with the wrong drink, I phoned and a waitress came to change it. We were charged for the drink and charged room service again. Our one meal in the restaurant we were overcharged instead of the meal being 3 courses, we were charged for each individual course. I’m glad I checked!

Good stay overall, but there are a number of details that need improvement

Customer review rating 4.5/5

Roel Families - 30/12/2019 Confirmed reviews ALL

First things first: the hotel team is kind and smiling, and makes you feel at home. In fact, that was my overall experience not only in the hotel, but throughout this lovely town. Aachen is definitely worth a visit! As also mentioned by other commenters: the breakfast buffet is particularly good and elaborate, and the fitness room is really well equipped compared to other Novotels. The devil, though, is in the details: no bread was offered when we had lunch - yet, the wait was really too long: we waited almost an hour (!) before we were served, while it was around 14h00 and almost no other customers were present. The food is also of good quality, yet some details are a bit "off": the quiche, for instance, is good, but is a mere omelette rather than a quiche; and making "mozzarella caprese" with brie cheese and rucola instead of mozzarella and basil, is almost like a sacrilege. Our initial check-in was not handled very professionally: no recognition of Platinum status, received a 24h voucher for WIFI while we were staying for 2 nights, no detailed explanation about services etc. Afterwards we did receive a drink voucher, but then it was still only for 3 drinks for 5 people. Also, it was clearly mentioned at the initial check-in that we were one family travelling with two rooms, but we got separate room keys (2 per room). Yet, later it turned out that it is easy (was proposed by a hotel worker himself) to make keys "universal" for both rooms if they know it is for one family. So why was this not offered from the start? Keycards were only active until 12h00 at day of checkout while we did ask for late checkout, so we had to have the rem-activated (for both rooms). I also noticed later that a late checkout was invoiced at 30 EUR, despite my Platinum status AND my booking this online "for free". The hotel team has been very responsive in arranging for reimbursement though (yet to be received). All in all: definitely a good stay; their are some very slight "loose ends", which seem to be very easy to correct, so I look forward to a new stay in this hotel.

Very good family hotel

Customer review rating 4.5/5

Eric Families - 30/12/2019 Confirmed reviews ALL

Nice location, good rooms with very good beds, excellent breakfast buffet. Very suitable for family with children. Parking is situated underneath the hotel and you can pay from the hotel.

My Stay in the Aachen Novotel

Customer review rating 4.5/5

Ina D. Solo - 28/12/2019 Confirmed reviews ALL

A very good stay in this excellent hotel, whose staff are the best in the world.

Hospitality

Customer review rating 4.5/5

Susanne Families - 28/12/2019 Confirmed reviews ALL

Satisfied

Christmas Market visit

Customer review rating 4.5/5

John H. Couples - 23/12/2019 Confirmed reviews ALL

The hotel was central to town, the staff were great the room was clean ( we were with our little dog ) and they could not do enough for us even given our dog a treat. The breakfast was entensive and good. The car park is below the hotel. Overall a very positive experience

Rude staff

Customer review rating 4.5/5

Mohamed S. Business - 22/12/2019 Confirmed reviews ALL

We asked house keeping to change our linens because it wasn’t changed since 5days during our stay she told us shosh with her finger as if she teaching us manners than we complained to the front desk(reception) she told us she won’t report our complaint because they are friends I have visited Aachen 3 times and more to come I have chosen Novotel for 2 times in the future I won’t stay at this hotel and wouldn’t recommend it my friends thankful to your well trained staff.

Very pleased with just everything

Customer review rating 4.5/5

L. T. A. M. Couples - 21/12/2019 Confirmed reviews ALL

Kind welcome with beautiful smile, reception and breakfast staff very professional and helpful, congratulations. Nice quiet room, clean and very good bedding. Excellent breakfast and easy access to underground parking. Don't hesitate to book here, just excellent all along the line

Wonderful

Customer review rating 4.5/5

Katrien Couples - 18/12/2019 Confirmed reviews ALL

As always, we loved the warm and heartfelt welcome. Not only the great crew at reception but all teams again made us feel very much at home. It was great to see how everyone worked together to get all the work done in this busy period, and always with a smile. And last but not least, thank you very much for the very comfortable upgrade.

Home from home

Customer review rating 4.5/5

Christof N. Families - 16/12/2019 Confirmed reviews ALL

An outstanding team makes us feel welcome every time

Excellent value and location

Customer review rating 4.5/5

Stanley Couples - 11/12/2019 Confirmed reviews ALL

Overall a satisfying experience. Central, close to most amenities. Served by an underlying garage operated by 3rd party. Clean and staff 2nd to none.

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