Novotel Aachen City Hotel 4 stars

Very friendly and accommodating staff despite the difficult circumstances of Covid. Location is excellent for the city centre.

Covid has an adverse effect on cleaning: the bathtub has skin residue, I got the infection from it. It was our third and the worst stay. Standards dropped. I offered to pay for an upgrade to suite but again they could not give it to me as it was not cleaned and cleaning ladies were not there over the weekend at all, I was told.

The stay was nice, the staff were great and the hotel location and facilities are very good. I would suggest to improve the Covid-19 protocol. In my opinion it would be better to have more "hand disinfection" stations in front of the elevator, so we can disinfect our hands before enter it, also have a stations before enter the breakfast area and returning from the Garage.

Good parking facility, staff were knowledgeable and the room was excellent.

Outside the hotel was grimy and lots of unsavoury characters about. No decent restaurants in the immediate vicinity. Due to Covid the bar / dinner was closed and we struggled to find alternatives outside - ended up getting a takeaway! I dont understand why when breakfast operated relatively normally why dinner could not be provided... other novotels we stayed at the same week are either offering both options or if only breakfast it was restricted to pre served continental at the table..

The room was confortable and well equiped. The staff was friendly and professional. The location could be better (we booked the Mercure, but were directed to this hotel). Breakfast was very good

Home from home.

Very well managed considering the challenges of providing hospitality during a pandemic - well done

The hotel is nice, well located and the in house parking offers options at really reasonable prices. We experienced it just after the CoVid lockdown, the hotel seemed to be closed but actually just opened the week before for a large group. The personnel was really kind, nice and helpful but it was still undergoin' CoVid circumstances... so thanks for the service as we can imagine that wasn't all fun for you ... Rgds Manu

Central location in Aachen, very much family friendly, i was there one day before my birthday with my family and friend, we booked two rooms they where kind enough to allocate us room next to each other with internal door which was great, the receptionist realised that it was my birthday next day and congratulated me, breakfast was great and free for kids. overall if you travel with family you i would highly recommend to consider this hotel.

We had a fine stay, appreciated how the team did its best to make this a most comfortable stay. The family package, with the connecting rooms was a good deal.

I had no issues with the hotel, they were professional but hotel needs renovation. My room stinked. Literally. I am thinking that the stink came from the carpets. Also I would suggest to add closed cabinet (at least one) as the room did not have it.

Excellent and very high quality level. I really feel welcome.

Everything was excellent. The staff was pleasant and very helpful. The food was delicious. The property was kept in great condition. We were having a large meeting in the conference facilities, and all of the equipment worked perfectly and the food/snacks were great too. A few minor notes for improvement: - The rooms are a bit small and do not have many amenities. The bathroom is especially tight, and is made to seem smaller by the fact that the toilet is in an entirely different room than the shower/sink/tub. There is not much that can be done about the room size/layout, but if you intend to make any major capital improvements, doing things like making the shower larger and removing the tubs may be a good start. Mounting the TVs on the walls and removing some furniture could also make the space seem larger. - The rooms need more electrical outlets. People are traveling with laptops, cell phones, smart watches, iPads, etc., and all of those things need to be charged. There was only one reasonably accessible outlet in the room (next to the bed). There were no outlets near the desk (other than behind the TV). There was one next to the minibar, but no where near there to do work or charge devices. - There are very few options on the TV in English language (really only news and business networks). This is not abnormal for hotels in Europe, but most have a port near the desk allowing you to plug in HDMI, or have a wireless capability to stream content from a personal device (so that guests can use Netflix, other streaming services, or content saved on their device). Not only did that capability not exist, but the HDMI port on the TV was inaccessible from the Source menu on the TV. I only take the time to make these comments because I think the things in your control are managed so well. It is a great place to stay as long as you stay in the lobby, bar, restaurant, or conference center. The in-room experience, conversely, leaves room for improvement. I hope, if you have an opportunity to renovate, you will be able to make some of these changes.

Very good location , you are in the city center, on foot, in about 5 minutes. Hotel has all services you need, is spacy and has friendly staff. Breakfast with lots of choice. The view is not spectacular, but what can you expect at a city center hotel.