Novotel Aachen City Hotel 4 stars

The hotel room was nice and clean, staff were friendly, good facilities

Attentive, delightful staff - easy to get on with work and our journey

Very good.

Aachen was chosen as a stop on our way home to the UK and we chose the stay at this Novotel. The modern lobby is chic as was the spacious and well equipped bedroom. Although we didn't dine in, we used the bar and had a wonderful breakfast the next morning. The professionalism of the staff was outstanding throughout. The hotel also has secure parking, which was important to us. We will be back to properly enjoy Aaachen, its history and its natural springs.

We were stopping in Aachen on our way to Italy to avoid quarantine on return. The hotel and parking were easy to find and check in was very efficient. Short walk to the cathedral and some restaurants and a couple of bars opposite the hotel for a night cap. The room was very clean and to a good standard, the breakfast was excellent!

Very friendly and accommodating staff despite the difficult circumstances of Covid. Location is excellent for the city centre.

Covid has an adverse effect on cleaning: the bathtub has skin residue, I got the infection from it. It was our third and the worst stay. Standards dropped. I offered to pay for an upgrade to suite but again they could not give it to me as it was not cleaned and cleaning ladies were not there over the weekend at all, I was told.

The stay was nice, the staff were great and the hotel location and facilities are very good. I would suggest to improve the Covid-19 protocol. In my opinion it would be better to have more "hand disinfection" stations in front of the elevator, so we can disinfect our hands before enter it, also have a stations before enter the breakfast area and returning from the Garage.

Very good location , you are in the city center, on foot, in about 5 minutes. Hotel has all services you need, is spacy and has friendly staff. Breakfast with lots of choice. The view is not spectacular, but what can you expect at a city center hotel.

A wonderful experience overall. The hotel is a great location near places to eat and the city center. Also within close walking distance to a shopping mall and city stores. We felt safe walking home from dinner at night.

This is an excellent and reliable hotel: rooms ok, friendly staff, good restaurant, breakfast ok Only negative point: I booked this stay in may after registering for an offer to boost loyalty points for stays in august; I didn't get this points, got an evasive answer from the contact phone number of accor (not he hotel), sent two webmails, didn't get any answer!! Very, very poor customer service of accor!!!!

Comfortable hotel with good size rooms and large desk. Central location with easy walk into historic city centre. Desk staff were very friendly and helpful. Relaxing and trouble-free stay - no problems at all..

Unbelievable service and amenities. Very courteous staff. The room was cleaned and restocked in a very timely manner. The restaurant food was superb and the staff was very professional. Look forward to my next trip, I'll be bring family/friends next time.

Novotel Aachen has become my default base when in Aachen. Efficiency service, nice rooms, very good breakfast options. Comfortable bed, good bathroom amenities. Taxi service always available. Would highly recommend it.

We have stayed in this hotel many times now and always find the service excellent. The rooms are clean and usually well looked after and the staff friendly and courteous. The location is good, very close to the centre of town and all the sights. The breakfast bar is second to none and the bar a great place for a quiet drink. We would have no hesitation in recommending this hotel to anyone.