Novotel Aachen City

Novotel Aachen City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,586 reviews

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Hotel extras

  • The historic city center is within walking distance

  • Varied buffet breakfast at our international restaurant

  • Spacious rooms with sofa, WiFi and tea and coffee-making facilities

  • Fitness studio with steam bath and views over the city

  • Family Friendly

ALLSAFE approved hotel

Hotel location

Novotel Aachen City

Peterstrasse 66
52062 AACHEN
Germany

GPS:50.777675, 6.09233

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO² BAR, LOUNGE AND EATERY

The restaurant opens at 6.30am for our breakfast buffet. Following breakfast, we serve both dishes from around the world and regional specialties through to midnight. The restaurant features a modern atmosphere and is air-conditioned.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,586 reviews

TripAdvisor Rating  4.0/5  1,112 reviews

Always a good stay

Customer review rating 5.0/5

Hannelore F. Families - Confirmed reviews ALL

I have stayed at this at least twice a year for the last 8 or 9 years and the welcome is always brilliant. The staff are helpful, the rooms comfortable and clean and the stay is always an enjoyable one.

Great location, with Road Noise

Customer review rating 3.5/5

Jacob Families - Confirmed reviews ALL

Great location for seeing the city. Beds were comfortable, and car park had plenty of parking spaces. Only downside was out room faced the large road so there a was noise from that. There are many rooms that don't face that road, so next time we will request one of them.

Definitely doesn't feel like a 4 star hotel

Customer review rating 1.5/5

Emmet Business - Confirmed reviews ALL

The bar staff were very nice but didn't know how to make some basic cocktails. Breakfast selection was quite poor for the hot food. Bad smells around the hotel, including the towels in the room - smelled like someone already used them without washing them. Upon checkout I had the rudest customer experience I've ever come across. A man named Kevin at reception shouted something in German at me when I tried to check out, not realising he was talking to me since I didn't know what he was saying - I was trying to just use the key drop off for quick checkout as displayed at reception. Upon him realising I didn't speak German he then said some extremely rude and extremely sarcastic things to me. Me and my colleague were completely shocked, I've never heard anyone in customer service ever speak like this to someone. I continued to apologise for not speaking German and I wasn't trying to be rude, he carried on being rude not looking me and just asking for my room number, not offering an apology back for his unbelievable behaviour. Really can't believe the behaviour of this man, definitely not someone who should be working with customers. Will never stay at a novotel again, what a horrible experience.

Old hotel, very overpriced for what it is

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is fine but could use a renovation, it was just significantly overpriced for what it is and it didn't even include breakfast. Staff was not friendly (cannot blame her she was alone when many people tried to check out).

Central location with parking

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

short stay and really only slept in the hotel

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Frankiewicz Front Office Manager

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Other web-users rate our hotel

  • 693 reviews 8.6/10 Location
  • 926 reviews 7.4/10 Room
  • 899 reviews 8.8/10 Service
  • 33 reviews 8.2/10 WiFi
  • 520 reviews 7.6/10 Breakfast
  • 354 reviews 7.9/10 Cleanliness
  • 255 reviews 4.6/10 Value
  • 162 reviews 5/10 Food

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