Novotel Aachen City Hotel 4 stars

Good location, attitude staff, good breakfast.

Employees at reception were super professional, very nice and they really took care about me

Located closed to Aachen center, you can easily walk downtown. Very convenient parking, right in the basement of the hotel Very welcoming staff and breakfast well served

After various years of staying at the same hotel mostly in the same room , an executive room ...this time we have received an upgrade to a suite . This was a really nice pre Christmas gift . Thank you ver much . As always the service and especially the personal attention was excellent.

We enjoyed the hotel, very nice staff and room. Breakfast was expensive €19 each but the food was good. Dinner was ok, could have done with a bigger choice on the menu. Our room was fine but missing mirrors. The only mirrors are in the bathroom. Also very limited hanging space and hooks for a coat etc. There is public car parking below the hotel, be careful if you have a roof box you probably won’t get under the barrier. Parking is €14 a night, would have been good to have this included in the stay for superior bookings. On check out I asked for a detailed statement, good job because we were overcharged on numerous items! We were in a superior room so don’t have to pay room service. We were charged. My sons meal we ordered on room service came with the wrong drink, I phoned and a waitress came to change it. We were charged for the drink and charged room service again. Our one meal in the restaurant we were overcharged instead of the meal being 3 courses, we were charged for each individual course. I’m glad I checked!

First things first: the hotel team is kind and smiling, and makes you feel at home. In fact, that was my overall experience not only in the hotel, but throughout this lovely town. Aachen is definitely worth a visit! As also mentioned by other commenters: the breakfast buffet is particularly good and elaborate, and the fitness room is really well equipped compared to other Novotels. The devil, though, is in the details: no bread was offered when we had lunch - yet, the wait was really too long: we waited almost an hour (!) before we were served, while it was around 14h00 and almost no other customers were present. The food is also of good quality, yet some details are a bit "off": the quiche, for instance, is good, but is a mere omelette rather than a quiche; and making "mozzarella caprese" with brie cheese and rucola instead of mozzarella and basil, is almost like a sacrilege. Our initial check-in was not handled very professionally: no recognition of Platinum status, received a 24h voucher for WIFI while we were staying for 2 nights, no detailed explanation about services etc. Afterwards we did receive a drink voucher, but then it was still only for 3 drinks for 5 people. Also, it was clearly mentioned at the initial check-in that we were one family travelling with two rooms, but we got separate room keys (2 per room). Yet, later it turned out that it is easy (was proposed by a hotel worker himself) to make keys "universal" for both rooms if they know it is for one family. So why was this not offered from the start? Keycards were only active until 12h00 at day of checkout while we did ask for late checkout, so we had to have the rem-activated (for both rooms). I also noticed later that a late checkout was invoiced at 30 EUR, despite my Platinum status AND my booking this online "for free". The hotel team has been very responsive in arranging for reimbursement though (yet to be received). All in all: definitely a good stay; their are some very slight "loose ends", which seem to be very easy to correct, so I look forward to a new stay in this hotel.

Nice location, good rooms with very good beds, excellent breakfast buffet. Very suitable for family with children. Parking is situated underneath the hotel and you can pay from the hotel.

A very good stay in this excellent hotel, whose staff are the best in the world.

Satisfied

The hotel was central to town, the staff were great the room was clean ( we were with our little dog ) and they could not do enough for us even given our dog a treat. The breakfast was entensive and good. The car park is below the hotel. Overall a very positive experience

We asked house keeping to change our linens because it wasn’t changed since 5days during our stay she told us shosh with her finger as if she teaching us manners than we complained to the front desk(reception) she told us she won’t report our complaint because they are friends I have visited Aachen 3 times and more to come I have chosen Novotel for 2 times in the future I won’t stay at this hotel and wouldn’t recommend it my friends thankful to your well trained staff.

Kind welcome with beautiful smile, reception and breakfast staff very professional and helpful, congratulations. Nice quiet room, clean and very good bedding. Excellent breakfast and easy access to underground parking. Don't hesitate to book here, just excellent all along the line

As always, we loved the warm and heartfelt welcome. Not only the great crew at reception but all teams again made us feel very much at home. It was great to see how everyone worked together to get all the work done in this busy period, and always with a smile. And last but not least, thank you very much for the very comfortable upgrade.

An outstanding team makes us feel welcome every time

Overall a satisfying experience. Central, close to most amenities. Served by an underlying garage operated by 3rd party. Clean and staff 2nd to none.