Novotel Aachen City Hotel 4 stars

A very positive experience. Hotel staff were helpful and attentive. Good location; easy walk to the market square.

spent the weekend with my wife, the room had everything expected, the toilet separate from the bathroom was a nice feature. Great that the parking ticket was valid for 24hrs, we could explore the city further after check-out

Pleasant, Clean, Comfortable stay

hotel was ok but location a bit dodgy in the evening

Location of the hotel is not in the best part of town. Rooms are not very clean and gives an irritating feeling. Staff was very friendly and helpful both at the reception and breakfast area. Very fast check in and check out.

Morning receptionist, dark hair lady, morning extremely unfriendly and not polite

Good breakfast. Everybody very friendly!

Positives: Clean, great staff and very helpful, great breakfast, very convenient location! Negatives: Rooms a little small particularly for family stay, not enough closet/drawers space, toilet oddly on the opposite side of the bathroom that can be a nightmare for folks needing to wash hands after using facility. Overall: Pleasant stay

The stay was nice, the staff were great and the hotel location and facilities are very good. I would suggest to improve the Covid-19 protocol. In my opinion it would be better to have more "hand disinfection" stations in front of the elevator, so we can disinfect our hands before enter it, also have a stations before enter the breakfast area and returning from the Garage.

Very good location , you are in the city center, on foot, in about 5 minutes. Hotel has all services you need, is spacy and has friendly staff. Breakfast with lots of choice. The view is not spectacular, but what can you expect at a city center hotel.

A wonderful experience overall. The hotel is a great location near places to eat and the city center. Also within close walking distance to a shopping mall and city stores. We felt safe walking home from dinner at night.

This is an excellent and reliable hotel: rooms ok, friendly staff, good restaurant, breakfast ok Only negative point: I booked this stay in may after registering for an offer to boost loyalty points for stays in august; I didn't get this points, got an evasive answer from the contact phone number of accor (not he hotel), sent two webmails, didn't get any answer!! Very, very poor customer service of accor!!!!

Comfortable hotel with good size rooms and large desk. Central location with easy walk into historic city centre. Desk staff were very friendly and helpful. Relaxing and trouble-free stay - no problems at all..

Unbelievable service and amenities. Very courteous staff. The room was cleaned and restocked in a very timely manner. The restaurant food was superb and the staff was very professional. Look forward to my next trip, I'll be bring family/friends next time.

Novotel Aachen has become my default base when in Aachen. Efficiency service, nice rooms, very good breakfast options. Comfortable bed, good bathroom amenities. Taxi service always available. Would highly recommend it.