Novotel Aachen City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,962 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • The historic city center is within walking distance

  • Varied buffet breakfast at our international restaurant

  • Spacious rooms with sofa, WiFi and tea and coffee-making facilities

  • Fitness studio with steam bath and views over the city

  • Family Friendly

Our accommodation(s)

Hotel location

Novotel Aachen City

Peterstrasse 66
52062 AACHEN
Germany

GPS:50.777675, 6.09233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 BAR, LOUNGE AND EATERY

The restaurant opens at 6.30am for our breakfast buffet. Following breakfast, we serve both dishes from around the world and regional specialties through to midnight. The restaurant features a modern atmosphere and is air conditioned.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,962 reviews

TripAdvisor Rating  4.0/5  1,125 reviews

Excellent hôtel in downtown Aachen

Customer review rating 4.5/5

Martyn G. Couples - Confirmed reviews ALL

Every time we have stayed here the staff have been friendly, the hotel very well presented, easy parking and excellent breakfast buffet

Was ok

Customer review rating 3.5/5

Humphry Business - Confirmed reviews ALL

I book in general the Novotel hotels because they have a nice bar to have a drink , Unfortunately that was not the case in this Hotel because the bar was closed.

Dear Humphry, Thank you for your feedback. We apologize for the unexpected closure of our bar during your stay, which was due to a staff illness. Typically, our bar is open continuously, and this situation is not our standard practice. We appreciate your understanding and hope to welcome you back for a seamless experience in the future. Kind regards Lilly Dohmen Guest Relation Agent h3… T. +4…

Good Stay

Customer review rating 5.0/5

Sreehari K. Business - Confirmed reviews ALL

I stayed in different hotels in Aachen, but felt Novtel is the best with their hospitality.

Dear Mr. K., Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found Novotel Aachen to be the best among the hotels you've stayed in. We look forward to welcoming you back to Novotel Aachen in the future. Thank you again for choosing us, and we hope to continue exceeding your expectations. Kind regards Lilly Dohmen Guest Relation Agent h3… T. +4…

Fantastic help in an emergency situation because of the abrupt cancellation of our train to Brussels due to a fire at the signal station.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The reception team were extremely helpful with booking us in at 10pm at night. The breakfast and service was excellent. The bed was comfortable and the shower was good. The only slight criticism was the noise of the lift vibrating through into our room early in the morning.

Dear Mr/Mrs., Thank you for selecting Novotel as your preferred accommodation during your visit to Aachen. We are delighted to hear that our hotel met your expectations, and we sincerely appreciate your kind recommendation. We look forward to the possibility of hosting you again on your future visits to Aachen. If there's anything specific you enjoyed or any suggestions you have, feel free to share them with us. Safe travels! Best regards Lilly Dohmen Guest Relation Agent h3… T. +4…

Better than the website description

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The room was much better than the photos on the Accor site, I suggest they are updated. Check in was efficient and quick. Hotel well situated. Parking easy and reasonable price. Would stay here again

Dear Mr. D., Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found the room to be even better than depicted in the photos on the Accor site. Your suggestion about updating the photos is duly noted, and we appreciate your input. We are pleased to know that your check-in process was efficient and quick, and that the hotel's location met your expectations. It's great to hear that you found the parking convenient and reasonably priced. We truly value your feedback and look forward to the opportunity of hosting you again in the future. Thank you for choosing to stay with us! Kind regards Lilly Dohmen Guest Relation Agent h3… T. +4…

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Other web-users rate our hotel

  • 917 reviews 8.9/10 Location
  • 1,171 reviews 7.6/10 Room
  • 1,111 reviews 9.1/10 Service
  • 35 reviews 7/10 WiFi
  • 685 reviews 8.4/10 Breakfast
  • 479 reviews 8.3/10 Cleanliness
  • 282 reviews 4.3/10 Value
  • 10 reviews 1.4/10 Pool

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