Novotel Aachen City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,681 reviews

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Peterstrasse 66, 52062 AACHEN, Germany

Description

Hotel extras

  • Large breakfast buffet in the international restaurant

  • Spacious rooms with sofas, WIFI, and coffee/tea stations

  • Fitness studio with views over the city

  • Family-friendly

  • Dog-friendly

Our accommodation(s)

Hotel location

Novotel Aachen City

Peterstrasse 66
52062 AACHEN
Germany

GPS:50.777675, 6.09233

Telephone
Fax +49 241 5159599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 BAR, LOUNGE AND EATERY

The restaurant starts the day with a breakfast buffet in a modern setting. We serve dishes from all over the world as well as regional delicacies. Our rooms are air-conditioned and our hospitality team is eager to welcome you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,681 reviews

Customer review rating 1.0/5

Olli T. A. Business - Confirmed reviews ALL

Two fire alarms in two nights, impossible to sleap well

Dear Mr. A., Thank you for your feedback. We are very sorry that your stay was disturbed by the fire alarms during the night. Unfortunately, on both occasions someone activated the manual fire alarm button in the public parking garage located underneath our hotel, even though there was no actual fire. For safety reasons, the parking garage alarm system is directly connected to our hotel’s fire alarm control center. In the event of a real fire in the garage, the hotel would also need to be evacuated immediately to ensure the safety of all guests and staff. Therefore, the alarm and evacuation procedures are triggered automatically and cannot simply be ignored. We completely understand how frustrating and disruptive this must have been, especially happening on two consecutive nights, and we sincerely apologize for the inconvenience caused. It is very unfortunate that this affected your overall impression of your stay so significantly. At the same time, we are pleased to hear that you enjoyed the breakfast and our cleaness. We would truly appreciate the opportunity to welcome you again in the future and hopefully convince you of the positive experience we normally strive to provide for all our guests. Mit herzlichen Grüßen | With kind regards Lilly Dohmen Guest Relation Agent Novotel Aachen City Peterstr. 66 – 52062 Aachen – Germany T +49 (0)241 51 59 290

Customer review rating 4.5/5

Lorraine F. Business - Confirmed reviews ALL

Very nice and warm welcome, the receptionist was very friendly and helpful, good stay and very nice bar

Dear Lorraine F., Thank you for your kind words regarding our location and the warm welcome you received from our team. We are delighted to hear that you enjoyed your stay and had a pleasant experience at our bar. We hope to welcome you back soon. Mit herzlichen Grüßen | With best regards Lilly Dohmen Guest Relation Agent Novotel Aachen City Peterstr. 66 – 52062 Aachen – Germany T +49 (0)241 51 59 290

Customer review rating 5.0/5

Sandeep A. R. Families - Confirmed reviews ALL

Very nice location with comfortable stay and rooms.

Dear Sandeep A. R., Thank you for your positive feedback regarding your comfortable stay and our location. We are delighted to hear that you enjoyed your time with us and hope to welcome you back in the future. Mit herzlichen Grüßen | With best regards Lilly Dohmen Guest Relation Agent Novotel Aachen City Peterstr. 66 – 52062 Aachen – Germany T +49 (0)241 51 59 290

Customer review rating 3.5/5

Angel K. Families - Confirmed reviews ALL

Hotel is fine but expectation was a bit higher. We had a huge tv in room that we could not use because: 1) not a single dutch tv station, but many arabic channnels! 2) no streaming possible to the tv, made it useless for us. Breakfast was a bit expensive if you normally have light breakfast with kids.

Dear Angel K., Thank you for sharing your feedback regarding your recent stay. I apologize for any inconvenience caused by the television channels available in your room and the lack of streaming options. We appreciate your input as we continuously strive to improve our services. Regarding the breakfast pricing, we offer a variety of options to accommodate different preferences and budgets. Your comments will be taken into consideration as we enhance our offerings. Mit herzlichen Grüßen | With best regards Lilly Dohmen Guest Relation Agent Novotel Aachen City Peterstr. 66 – 52062 Aachen – Germany T +49 (0)241 51 59 290

Customer review rating 5.0/5

Stewart H. Couples - Confirmed reviews ALL

Well kept Novotel. Friendly and helpful staff in all areas, reception, bar/restaurant and breakfast room. Good car park underneath, paid separately. Short walk to city centre shops and historical sites.

Dear Mr. H., Thank you for your kind words regarding your recent stay at Novotel Aachen City. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed our convenient location. We appreciate your understanding regarding the separate payment for the parking facility. Mit herzlichen Grüßen | With best regards Lilly Dohmen Guest Relation Agent Novotel Aachen City Peterstr. 66 – 52062 Aachen – Germany T +49 (0)241 51 59 290

Other web-users rate our hotel

  • 1,061 reviews 8.4/10 Location
  • 1,220 reviews 7.4/10 Room
  • 1,126 reviews 9/10 Service
  • 21 reviews 4.3/10 WiFi
  • 711 reviews 8.4/10 Breakfast
  • 478 reviews 8.8/10 Cleanliness
  • 303 reviews 4.3/10 Value
  • 9 reviews 3.3/10 Pool

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