Hotel Maison Maastricht Centrum - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 228 reviews

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Description

Hotel extras

  • Historic hotel inspired by legends of hospitality and travel

  • Central location near the old town, train station and parking

  • Atelier hosting pastry and chocolate masterclasses

  • Breakfast with a fine selection of local products

  • Hotel bar with exceptional wines and acclaimed dishes

Our accommodation(s)

Hotel location

Hotel Maison Maastricht Centrum - Handwritten Collection

Boschstraat 76
6211AX MAASTRICHT
Netherlands

GPS:50.853229, 5.68987

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COLEY S

At Coley s bar, the graceful hospitality of the past meets leading-edge innovation in both decor and cuisine. Our distinguished chef combines traditional European dishes with modern techniques to match the wines on our exceptional list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  228 reviews

Customer review rating 5.0/5

Walter J. Couples - Confirmed reviews ALL

Very happy to have booked my trip in this hotel. The room was very nicely decorated, clean and very well distributed. The staff was really friendly and helpful. The location was in the heart of the city. If I were to come back to Maastricht - no doubt I would be booking here again.

Customer review rating 4.5/5

Miguel D. L. C. Families - Confirmed reviews ALL

It was an incredible stay. The hotel is small but it has an amazing attention to the details so you can feel at home. It was a pleasure to feel ourselves so much taken care of. They really went way beyond my expectation. Thank you very much to all the staff.

Dear Mr. D. l. C., We very much appreciate this positive review of your stay. We are thrilled to hear that your time at Hotel Maison Maastricht Centrum - Handwritten Collection met your expectations. It brings us joy to know you appreciated the thoughtful details throughout our boutique hotel and felt truly cared for by our team. Your kind words about our staff’s professionalism mean a great deal, as we strive to create memorable moments for every guest. We’re delighted that our blend of historic charm and modern comforts helped make your family visit feel like a home away from home. It would be a pleasure to welcome you back on a future occasion. Best wishes, Jacqueline Verhagen, General Manager

Customer review rating 2.5/5

Lara V. Business - Confirmed reviews ALL

A few negatives that really mattered, the most important, very hard and uncomfortable beds, towel removed from toilet but not replaced, no bathrobes, tiny bath towels and water was not replenished on second day. The staff were friendly and helpful but the main issue are the beds. It did not align with what you would expect for a 5 star hotel.

Dear Ms. V., Thank you for sharing your experience with us. We are grateful for your recognition of our team’s friendliness and willingness to assist during your visit. Your kind words mean a great deal to our staff, who strive to deliver attentive personal service to every guest. We sincerely apologize that your experience fell short in some areas. We regret that the sleeping experience did not provide the comfort you anticipated from a 5 star boutique hotel. Your feedback about room features, replenishment of water and towel availability is truly valued. We are mindful of your comments on the breakfast options and understand how important it is to easily find suitable choices for all dietary needs. Additionally, your feedback regarding WiFi and value is important to us as we continually seek to ensure the quality of all aspects of our guest experience. The thoughts you have shared about your stay are genuinely appreciated. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Jacqueline Verhagen, General Manager

Customer review rating 1.0/5

Diane B. Friends - Confirmed reviews ALL

I asked for a bed topper as the mattress was extremely firm and I was given a very thin blanket. The hotel did not have any "toppers" and I hardly slept the 2 nights I was there. It was awful and when I brought this to the reception's attention, they did not seem to take my request seriously.

Dear Ms. B., Thank you for taking the time to provide us with your feedback. We sincerely apologize that your experience fell short in several areas during your stay at our boutique hotel. Your comments about the comfort of your room, responsiveness of our team and the overall value you received are especially valuable to us and will be carefully considered. We understand the importance of a restful night and exceptional personal service in a 5 star environment, and we regret that we did not meet your expectations on this occasion. Our intention is always to offer a relaxing experience in thoughtfully appointed rooms, surrounded by touches of local character and care. We hope that you will allow us the opportunity to restore your trust in the future. Kindest regards, Jacqueline Verhagen, General Manager

Customer review rating 5.0/5

Katharina W. Business - Confirmed reviews ALL

Brand new rooms, very clean, very comfy.

Dear Ms. W., Thank you for reviewing your recent experience. We are thrilled to hear you had such a pleasant stay at Hotel Maison Maastricht Centrum - Handwritten Collection. It’s wonderful to know you appreciated our newly renovated rooms and found them comfortable during your business trip. Our team takes great pride in maintaining high standards of cleanliness and providing warm, personalized service. We regret any inconvenience you experienced with our in-room amenities and breakfast offerings. Your feedback on enhancing our tea selection and gluten-free options is invaluable, and we will certainly review these aspects to improve future guest experiences. Finally, we’re delighted our central location added convenience to your visit. Nestled steps from Maastricht’s historic center, we aim to offer both accessibility and a tranquil retreat for our guests. We look forward to the pleasure of seeing you again in the future. Kind regards, Jacqueline Verhagen, General Manager

Other web-users rate our hotel

  • 155 reviews 9.5/10 Location
  • 214 reviews 7.4/10 Room
  • 226 reviews 8.3/10 Service
  • 7 reviews 7.6/10 WiFi
  • 104 reviews 7.1/10 Breakfast
  • 102 reviews 9/10 Vibe
  • 93 reviews 6.1/10 Comfort
  • 68 reviews 7.7/10 Amenities

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