Hotel Maison Maastricht Centrum - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 204 reviews

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Description

Hotel extras

  • Historic hotel inspired by legends of hospitality and travel

  • Central location near the old town, train station and parking

  • Atelier hosting pastry and chocolate masterclasses

  • Breakfast with a fine selection of local products

  • Hotel bar with exceptional wines and acclaimed dishes

Our accommodation(s)

Hotel location

Hotel Maison Maastricht Centrum - Handwritten Collection

Boschstraat 76
6211AX MAASTRICHT
Netherlands

GPS:50.853229, 5.68987

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COLEY S

At Coley s bar, the graceful hospitality of the past meets leading-edge innovation in both decor and cuisine. Our distinguished chef combines traditional European dishes with modern techniques to match the wines on our exceptional list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  204 reviews

Customer review rating 2.5/5

Lara V. Business - Confirmed reviews ALL

A few negatives that really mattered, the most important, very hard and uncomfortable beds, towel removed from toilet but not replaced, no bathrobes, tiny bath towels and water was not replenished on second day. The staff were friendly and helpful but the main issue are the beds. It did not align with what you would expect for a 5 star hotel.

Dear Ms. V., Thank you for sharing your experience with us. We are grateful for your recognition of our team’s friendliness and willingness to assist during your visit. Your kind words mean a great deal to our staff, who strive to deliver attentive personal service to every guest. We sincerely apologize that your experience fell short in some areas. We regret that the sleeping experience did not provide the comfort you anticipated from a 5 star boutique hotel. Your feedback about room features, replenishment of water and towel availability is truly valued. We are mindful of your comments on the breakfast options and understand how important it is to easily find suitable choices for all dietary needs. Additionally, your feedback regarding WiFi and value is important to us as we continually seek to ensure the quality of all aspects of our guest experience. The thoughts you have shared about your stay are genuinely appreciated. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Jacqueline Verhagen, General Manager

Customer review rating 1.0/5

Diane B. Friends - Confirmed reviews ALL

I asked for a bed topper as the mattress was extremely firm and I was given a very thin blanket. The hotel did not have any "toppers" and I hardly slept the 2 nights I was there. It was awful and when I brought this to the reception's attention, they did not seem to take my request seriously.

Dear Ms. B., Thank you for taking the time to provide us with your feedback. We sincerely apologize that your experience fell short in several areas during your stay at our boutique hotel. Your comments about the comfort of your room, responsiveness of our team and the overall value you received are especially valuable to us and will be carefully considered. We understand the importance of a restful night and exceptional personal service in a 5 star environment, and we regret that we did not meet your expectations on this occasion. Our intention is always to offer a relaxing experience in thoughtfully appointed rooms, surrounded by touches of local character and care. We hope that you will allow us the opportunity to restore your trust in the future. Kindest regards, Jacqueline Verhagen, General Manager

Customer review rating 5.0/5

Katharina W. Business - Confirmed reviews ALL

Brand new rooms, very clean, very comfy.

Dear Ms. W., Thank you for reviewing your recent experience. We are thrilled to hear you had such a pleasant stay at Hotel Maison Maastricht Centrum - Handwritten Collection. It’s wonderful to know you appreciated our newly renovated rooms and found them comfortable during your business trip. Our team takes great pride in maintaining high standards of cleanliness and providing warm, personalized service. We regret any inconvenience you experienced with our in-room amenities and breakfast offerings. Your feedback on enhancing our tea selection and gluten-free options is invaluable, and we will certainly review these aspects to improve future guest experiences. Finally, we’re delighted our central location added convenience to your visit. Nestled steps from Maastricht’s historic center, we aim to offer both accessibility and a tranquil retreat for our guests. We look forward to the pleasure of seeing you again in the future. Kind regards, Jacqueline Verhagen, General Manager

Customer review rating 2.0/5

Ricardo K. Couples - Confirmed reviews ALL

Kind but untrained staff Rooms: small towels Shuttle to TEFAF : 30min waiting

Dear Mr. K., Thank you for taking the time to share such thorough feedback about your recent experience at our boutique hotel. First of all, we are pleased to read that you found our team kind and that aspects such as cleanliness, check-in, and in-room dining met your expectations. At the same time, we sincerely regret that your overall experience did not reflect the high standards we aim to deliver. Your feedback regarding the level of training of our team is taken very seriously. Regarding the shuttle service to TEFAF, we would like to clarify that this is a complimentary service offered by the hotel, operating on a registration basis with continuous transfers between the hotel and the MECC. While we strive to minimize waiting times, the service runs on a shared schedule. For guests who prefer to depart at a specific time without waiting, our reception team is always pleased to arrange a taxi for a more direct and immediate transfer. Your comments concerning room amenities, linen quality, towel size, and breakfast variety have been noted and shared with the relevant teams for review and improvement. Finally, we sincerely regret that you did not feel recognized as an ALL member during your stay. This is certainly not the experience we aim to provide, and we will address this internally to ensure proper acknowledgment of our valued loyalty guests. We hope that you will give us another opportunity to provide you with a more rewarding and enjoyable experience in the future. Kindest regards, Jacqueline Verhagen, General Manager

Customer review rating 4.5/5

Philippa F. M. Business - Confirmed reviews ALL

Thank you!

Dear Ms. F. M., Thank you for reviewing your recent experience. It is wonderful to know you enjoyed your stay at Hotel Maison Maastricht Centrum - Handwritten Collection. We are delighted our team’s personalized approach and your comfortable room contributed to a seamless business trip. Your recognition of our service as a Classic member of ALL Accor inspires us to continue exceeding expectations. We hope to have the occasion to welcome you back. Kind regards, Jacqueline Verhagen, General Manager

Other web-users rate our hotel

  • 140 reviews 9.5/10 Location
  • 198 reviews 7.4/10 Room
  • 210 reviews 8.4/10 Service
  • 6 reviews 9.3/10 WiFi
  • 94 reviews 9.3/10 Vibe
  • 94 reviews 7.4/10 Breakfast
  • 87 reviews 5.9/10 Comfort
  • 66 reviews 7.7/10 Amenities

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