ibis Aachen Marschiertor (Aix la Chapelle) 3 stars

Customer review rating (ALL Rating) 4.5/5 610 reviews

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Description

Hotel extras

  • Green Sign and ALL Safe certified hotel

  • Hotel's own car park

  • 100% non-smoking

  • Free WIFI throughout the hotel

  • Sky Sports bar

Our accommodation(s)

Hotel location

ibis Aachen Marschiertor (Aix la Chapelle)

Friedland Strasse 6-8
52064 AACHEN
Germany

GPS:50.767747, 6.085763

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Indulge yourself at our ibis kitchen Restaurant, open daily from 6pm. Whether you enjoy international dishes or regional specialties, our restaurant offers a wide selection to satisfy virtually all culinary tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  610 reviews

TripAdvisor Rating  4.0/5  785 reviews

Booking confirmation not respected

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

From the 5 rooms booked online for the week-end June 28th-30th, I explicitly requested one room with 2 separate beds. This request was confirmed by mail and by your staff during a phone call. Arriving on June 28th, the staff informed me, that the one room with 2 beds was not available. They could not tell me why. This was very unpleasant for the two persons concerned, as they could not rest during the night as expected. On departure a 10% discount was granted afterwards on the price of the respective room.

Dear guest, We are truly sorry to hear about the inconvenience you experienced with the room not meeting your specific bed requirements despite your prior request. We understand how frustrating it must have been for you and the persons concerned. Rest assured, we take your feedback seriously and will address this issue with our team to prevent such occurrences in the future. We appreciate your understanding during this situation. In regards to the discount offered on departure, we hope this gesture helped to alleviate some of the dissatisfaction caused by the room allocation issue. Your comfort and satisfaction are important to us, and we value your feedback as it helps us improve our services. Your feedback regarding the room allocation has been duly noted, and we will take the necessary steps to enhance our booking confirmation processes to ensure that such discrepancies are avoided. We sincerely apologize for any inconvenience caused and appreciate your understanding. Your kind words about our staff are greatly appreciated, and we are delighted to hear that you found them friendly. We hope to win your trust again during one of your next overnight stays and look forward to welcoming you again soon. With kind regards Your ibis Aachen Marschiertor Team

Great rooms, fabulous breakfast

Customer review rating 5.0/5

Karin Families - Confirmed reviews ALL

Had a lovely stay; friendly staff, spacious and clean rooms, best shower ever and a fabulous breakfast.

Dear Karin, We are thrilled to hear that you had a lovely stay with us! Your kind words about our friendly staff, spacious and clean rooms, and fabulous breakfast truly make our day. Your praise is the best motivation for us. We hope to welcome you back soon for another great experience! With kind regards Your team ibis Aachen Marschiertor

Comfortable, clean and well located.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Suited our purpose to be near the Hauptbahnhof and a safe short walk to town. Staff were really helpful and room was cleaned daily to a high standard.

Dear guest, thank you for your positive review! We are delighted to hear that you found our hotel comfortable, clean, and well located. It's great to know that our location near the Hauptbahnhof and a short walk to town suited your needs perfectly. Your kind words about our helpful staff and the high standard of cleanliness in your room mean a lot to us. We hope to be able to welcome you again on your next visit to Aachen. With kind regards Your team ibis Aachen Marschiertor

Customer review rating 5.0/5

R. L. Friends - Confirmed reviews ALL

War alles perfekt.

Lieber Herr L., Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass alles perfekt war. Ihr Lob ist für uns die schönste Motivation. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Team ibis Aachen Marschiertor

Ideal location for train station and walking into town centre

Customer review rating 5.0/5

Gerry S. Families - Confirmed reviews ALL

No problems at all, very good service

Dear Gerry S., We're thrilled to hear you enjoyed our convenient location near the train station and town centre. It's fantastic to know you had a problem-free stay and appreciated our great service. Your kind words truly motivate us. We hope to welcome you back soon! With kind regards Your team ibis Aachen Marschiertor

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Other web-users rate our hotel

  • 571 reviews 9.2/10 Location
  • 601 reviews 6.5/10 Room
  • 515 reviews 9.1/10 Service
  • 17 reviews 6.8/10 WiFi
  • 444 reviews 9.1/10 Breakfast
  • 239 reviews 8.5/10 Cleanliness
  • 120 reviews 2.6/10 Amenities

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