ibis Aachen Marschiertor (Aix la Chapelle) Hotel 2 stars

I will never book again a room in ibis hotel sorry. I paid 90 euro for nothing...even no drinking water and napkin in the room. internet was also too slow! I was lucky that I just was there for one night. 90euro for nothing!!!

We went to Aachen for the Xmas markets as we have many times before and as always stayed in the Ibis, which is just a 10-15 minute walk from the market and town. As always we were not disappointed with the hotel, the service or the markets, actually the hotel had been decorated and was even better than before. Recommend 100%

Had a lovely stay but would have like tea and coffee making facilities in the room or option to help ourselves during day to hot drinks in the lounge area.

Helpful staff, room was clean and fresh.

I liked my stay. My friend however, did not like the temperature in the room, the fact that she was not able to handle the aircon and when opening the window, the outside noise. So, she did not sleep well.

We have used this hotel many times as a stop over for trips by train beyond Aachen into Germany, Austria and Eastern Europe. On this occasion, as usual, we stopped over on both outward and return journeys. This time, however, due to the closure of a favoured (I use English spelling) nearby restaurant, we used the hotel restaurant for the first time, since we are now less mobile than previously. There were not many customers but the service was excellent and while the menu was fairly basic, it suited our needs and we were able to make acceptable choices on both occasions. Ibis offers good value for couples; but rather expensive if you're on your own. Curiously the basic room price was higher on the return journey. - European Railwayman

Clean and orderly room a bit small but that was expected Bartender Lareef was very nice and engaged in pleasant conversation I thought being charged for coffee in the evening from the breakfast room unusual as the coffee machine runs automatically all day and evening, no credit card for that service, only euros paid to the evening bartender. Breakfast very good and much variety. Overall an enjoyable time spent here

Nice staff,clean hotel,good selection of food and drink,good location.Stayed near to stairs and cupboard next to my room had what sounded like a pump going on and off all night,this was very disturbing

Everything worked smoothly from check-in to check-out. Clean, quiet room, comfortable bed, well-assorted breakfast buffet, friendly staff, although I did not have to interact much with them. At busy times during breakfast, they had trouble keeping up with demand and ran out of very basic things such as bowls, glasses, orange juice, and milk.

Nice housekeeping staff and helpful reception

Pleasant and helpful staff

The lady in the front desk was not available when I checked out and hat to wait at least 5 min. Then the card machine was not working and left without my receipt. It was later mailed accordingly.

Friendly staff We asked for our return visit to be moved to a room at the rear of the hotel & this was carried out very quickly The food was very good especially the breakfast

Stay in Aachen on our way to Budapest. This is an excellent hotel. Really comfortable bedrooms and great breakfast. Reception staff very helpful. Aachen has a really lovely old town centre. Really enjoyed our stay.

Really enjoyed the fact that air conditioning has been installed and the rooms have been upgraded