ibis Aachen Marschiertor (Aix la Chapelle) 3 stars

Customer review rating (ALL Rating) 4.6/5 970 reviews

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Description

Hotel extras

  • Green Sign and ALL Safe certified hotel

  • Hotel's own car park

  • 100% non-smoking

  • Free WIFI throughout the hotel

  • Sky Sports bar

Our accommodation(s)

Hotel location

ibis Aachen Marschiertor (Aix la Chapelle)

Friedland Strasse 6-8
52064 AACHEN
Germany

GPS:50.767747, 6.085763

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Indulge yourself at our ibis kitchen Restaurant, open daily from 6pm. Whether you enjoy international dishes or regional specialties, our restaurant offers a wide selection to satisfy virtually all culinary tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  970 reviews

TripAdvisor Rating  3.9/5  793 reviews

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TripAdvisor rating 3.0/5

Peter b TripAdvisor review

We visited as part of a bus tour. The reception dealt with the coach influx quickly and proficiently and the staff was very helpful. The room was quite comfortable, but the bed was a bit on the soft side for us. There are no tea/coffee making facilities in the room. There are soap dispensers in the bathroom by the sink and bath. We asked for a slip mat, which was quickly supplied. Breakfast - fantastic choice of breads, croissants, danish pastries, fresh and tinned fruit, cheeses, yoghurt, some salad and help yourself hot/cold drinks. There were hot options, the bacon can only be dscribed on all three occasions as very well done - crisp. Evening meal - horrendous. We were sat for a half hour before being offered a soup. It was a further half hour before it was cleared and we were invited to help ourselves to the main meal which was take it or leave it. The amount was what they thought would be sufficient for the whole coach, it wasn't. the desert was vailla sauce with berry fruits. It was custard with a spoonful of defrosted berry fruit for the whole coach tohelp themselves from. The majority of the coach visitors ate out the following night in disgust. The third night we at in with the same routine. The main was a pan of cooked chicken pieces about 3" x 2" for the whole coach in a cream sauce. The desert was apple streudel which was obviously frozen and cooked accompaniedwith the vanilla custard. My piece of steudel was still frozen on the outside despite being very brown on the outside. It was replaced without question. We felt sorry for the staff. We tried to purchase a meal off the menu on the night of arrival(no meal supplied on the arrival night) because of our late arrival. We were told by a member of staff not take any food orders from anyone in the coach party!!!!!!!!!! Apart from B&B I would not recommend staying here.

Dear Mr. Peter b, thank you very much for taking the time to share such detailed feedback about your stay. We truly appreciate both your positive remarks and your honest criticism. We are pleased to hear that you found the group check-in well organised, the staff helpful, the room comfortable and the breakfast selection to your satisfaction. At the same time, we sincerely regret that the evening dining experience caused such disappointment and frustration. We would like to apologise for the quality and organisation of the group dinners during your stay. It is clear from your feedback that the evening meals did not meet your expectations in terms of variety, quantity and overall experience. This is certainly not the impression we want our guests to take away, and we are very sorry that this negatively impacted your stay. Regarding the first evening, the group arrived very late, and it had been communicated in advance to the tour operator that no dinner could be offered on the arrival day. However, we fully understand that many guests still hoped to receive a meal after a long journey. Unfortunately, with only one staff member scheduled at the bar that evening, it was not operationally possible to prepare or take food orders for a group of this size. We regret that the communication of this came across as unwelcoming or abrupt and apologise sincerely for this experience. For the following evenings, dinner service was arranged and staffing was increased to three team members to accommodate the group. Nevertheless, we regret that the meals provided did not meet your expectations in terms of quality and presentation. Your detailed comments regarding the dishes and service are taken very seriously and will be reviewed internally to help us improve our group catering standards going forward. Thank you again for your open feedback. It is invaluable in helping us identify where we need to improve, especially for group stays. We are truly sorry that this aspect of your visit overshadowed the otherwise positive elements of your stay. Kind regards, Your team ibis Aachen Marschiertor

Customer review rating 4.0/5

Alan W. Families - Confirmed reviews ALL

A nice welcome from reception upon arrival, however, the only one thing that spoilt our stay was that the room we were allocated was freezing at 17C. It took until the following morning when getting up that it was adequately warm.

Dear Mr. W., Thank you very much for your positive feedback regarding your stay. We are pleased to hear that you experienced a warm welcome at the reception. We are sorry to learn that the room temperature did not meet your expectations. We take your comment seriously and will discuss it internally to ensure the comfort of our guests in the future. Best regards, Your Team ibis Aachen Marschiertor

Customer review rating 5.0/5

Stroehl H. Couples - Confirmed reviews ALL

Well located for the station (5 min walk) as well as the centre of Aachen (10 min walk). Beds comfortable, rooms clean, breakfast very good and staff very friendly

Dear Mr. Stroehl, Thank you very much for your positive feedback. We are very pleased to hear that you enjoyed the location of our hotel as well as the cleanliness of the rooms and the quality of the breakfast. We especially appreciate your praise for our friendly staff, who are always committed to providing our guests with a pleasant stay. Best regards, Your Team ibis Aachen Marschiertor

Customer review rating 4.5/5

Till R. Families - Confirmed reviews ALL

Comfortable bed, clean bathroom. Service is prompt and pleasant. Breakfast okay. Location is convenient, short walking distance to the main station and city centre.

Dear Mr. R., Thank you very much for your positive feedback. We are very pleased to hear that you enjoyed our service, the cleanliness, as well as the location of our hotel. Your kind words are a wonderful motivation for our team to continue providing excellent service. We hope to welcome you back soon. Best regards, Your Team ibis Aachen Marschiertor

Customer review rating 4.5/5

Frank S. Friends - Confirmed reviews ALL

Alles gut!!!

Sehr geehrter Herr S., vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt in unserem Haus. Es freut uns sehr zu hören, dass Sie mit der zentralen Lage und dem Gesamtangebot zufrieden waren. Ihre Zufriedenheit ist für uns sehr wichtig und motiviert uns, unser Serviceangebot weiterhin auf hohem Niveau zu halten. Mit freundlichen Grüßen Ihr Team ibis Aachen Marschiertor

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Other web-users rate our hotel

  • 610 reviews 9.1/10 Location
  • 640 reviews 6.5/10 Room
  • 571 reviews 8.8/10 Service
  • 11 reviews 5.3/10 WiFi
  • 446 reviews 8.7/10 Breakfast
  • 383 reviews 4.8/10 Comfort
  • 262 reviews 8.8/10 Cleanliness
  • 157 reviews 5/10 Value

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