Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.3/5 955 reviews

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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  955 reviews

Customer review rating 5.0/5

Simon M. Solo - Confirmed reviews ALL

Was a great experience, thanks for accomodating late checkout.

Dear Simon M., Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay and found your room comfortable. It is our pleasure to accommodate late check-outs when possible to enhance our guests' experience. Goodbye and best regards, Novotel Maastricht.

Customer review rating 5.0/5

Hiram V. E. Families - Confirmed reviews ALL

It is our 2nd time to stay in this hotel. The 1st time was July 2020 covid time. 2nd time last 26 en 27 of April. Still the same warm atmosphere from the reception to the restaurant.

Dear Hiram V., Please accept our sincere thanks for this kind feedback. We truly appreciate your continued trust in choosing Novotel Maastricht for your family trips. It’s wonderful to hear our welcoming atmosphere made both visits memorable, from the smiling reception team to the restaurant interactions. Our staff strives to maintain this environment for every guest. Your seamless booking experience through the ALL Accor app reflects our commitment to convenient digital solutions. We’re equally pleased to know our loyalty program continues to meet your expectations. We hope to welcome you back. Best wishes, Team Novotel Maastricht Tel +3… fr…

Customer review rating 5.0/5

Warren W. Solo - Confirmed reviews ALL

Very helpful staff, namely Anna Brosua,who made my stay possible. I will be back next year, thank you for all your help

Dear Warren, Thank you for your positive feedback. We’re pleased your stay met your expectations. It’s always rewarding to know our team’s efforts, like Anna’s support, contribute to a memorable experience. Thank you for highlighting our comfortable rooms and central location. We look forward to your return. We would be delighted to welcome you back on another occasion. All the best. Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.0/5

Reiko M. Solo - Confirmed reviews ALL

Nice staffs and efficient services

Dear Reiko M., Thank you for your positive feedback. It is great to know our staff and services met your expectations. We take pride in offering thoughtful touches like the Bluetooth speaker to ensure comfort. Thank you for highlighting what made your visit memorable. Your recommendation means a lot to our team. We look forward to the pleasure of welcoming you back. Many thanks again, Team Novotel Maastricht Tel +3… fr…

Customer review rating 2.5/5

Brian D. Solo - Confirmed reviews ALL

Outside of the hotel is quite dated but the inside including the room is fine. Front desk team members totally lacked warmth and any sort of interest in their clients. For this reason I probably wouldn’t book here again.

Dear Brian, Thank you for sharing your opinion with us. We appreciate your note about the comfort of your room, which aligns with our commitment to providing welcoming spaces for our guests. We sincerely apologize that your experience fell short in several areas. Your comments about the arrival process and bathroom maintenance have been shared with the relevant teams for reflection. While our front desk staff is trained to offer attentive service, we regret any perception of disengagement during your visit. Please know that guest interactions are a priority, and we will reinforce this through additional coaching. As an ALL member, your satisfaction is important to us, and we regret that we did not meet the standards you expected. We value your insights and will use them to enhance our services. We hope to welcome you back for an improved stay in the future. Kind regards, Team Novotel Maastricht Tel +3… fr…

Other web-users rate our hotel

  • 371 reviews 8.1/10 Location
  • 673 reviews 6.8/10 Room
  • 692 reviews 8.6/10 Service
  • 9 reviews 8.1/10 WiFi
  • 390 reviews 8.4/10 Breakfast
  • 304 reviews 6.5/10 Cleanliness
  • 186 reviews 5.1/10 Amenities
  • 171 reviews 3.5/10 Value

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