Novotel Maastricht Hotel 4 stars

Not enough staff to serve all guests eating at restaurant

Nice hotel clean and comfortable rooms. Good breakfast and very friendly staff

- Toilet smelled terribly - Shower was not clean - Did not get the meal served I ordered.

front desk very kind service, clean room and great breakfast

Nice hotel. Friendly staff and clean rooms and public ambient. The location is not perfect...the city center is 20 mins walking distance. The hotel offer shuttles to city center and also bicycles for rent.

We had an 2 day stay, had to pay for the parking lot while gates were open and around the hotel everything is free. The diner we had was bad, steak was from the freezer and taste like cardboard. Te hotel room was nice and clean, but after a night sleep we noticed that the bed was bad.. We both woke up with backpain.. Breakfast was very good, organization and food.

We celebrated our New Year far away from the nuisance of a crowded city and our stay in Maastricht with Novotel was excellent. We wished the rooms could be slightly bigger with enough space for all the amenities. The Winners restaurant where we had our NY dinner was amazing. Thoroughly enjoyed it!

Comfortable bed but pillows could be better. I was charged for a breakfast we didn’t take but was refunded promptly after my refund request. My golden retriever Buster has always been welcome and this is so important to me. THANK YOU!

This was out first ever family hotel stay together. The staff were brilliant - met on arrival, very polite and friendly staff, most of my emailed questions were answered before arrival, nothing was too much trouble, lovely child friendly environment. Board games on request. I had requested on my online booking and my email a bathroom with a bath but we found that our room only had a shower and also found out on arrival that the pool was closed for the winter, so we were initially left rather disappointed. However the next day the hotel staff called me to let me know that another room was available with a bath. This made our stay feel almost perfect! We only missed out on the pool that is sadly closed during the winter (nothing was mentioned in the website about opening times/months). Also there was no mention of paid parking on the website. I'm not sure why you charge your guests to use the car park., but at least it was reasonable. The shuttle service was already pre-booked and very busy, which was a shame, but the alternative taxi service was affordable. The only thing we needed to ask for was extra bedding and pillows - our 2 young children shared the sofa bed but couldn't share a duvet, which caused arguments in the night. Apart from those small online booking issues, the staff at the hotel were amazing and made our stay in Maastricht brilliant! We would love to return again in the summer. Thank you so much for everything!

The staff is very friendly and the room is clean. The breakfast is very good. The location is not so good. Is not close to city center and there are no commercial locations close to the hotel. There are bicycles for rent.

Very satisfactory

We enjoyed staying at this Novotel for the reasons we always choose Novotel for short city trips or layovers: clean and comfortable rooms, good breakfast, free parking. Small remark: the light next to the television set is annoying while watching and we did not find a way to turn it off without turning off all lights. Which was not acceptable for the one child in the room reading a book :-)

We all had a brilliant stay here for 2 nights. The staff were great! Really friendly and helpful.. They did everything that they could to make our stay as pleasurable as possible. I requested a room with a bath, it wasn't available for the first night but they managed to move us for the second. They answered all my emails regarding the booking. They provided extra bedding for the second night too, on request. We wou definitely return again.

I just spent 2 nights before New Year, willing to walk around Maastricht and enjoy the Xmas market. The hotel proposes a shuttle to the center which is quite easy when you know that there isn't always many parking parking places available and that Parking in NL are sometimes quite expensive. Walking back takes about 15/20 mins. The inhouse restaurant & bar are simple but proposes different types of plates/drinks at really decent prices. Parking is easy and the hotel is really handy if you need to travel around Maastricht.

Accommodation was O K clean and tidy. Carpet needs replacing. Breakfast needs revamping and snacks were well served and main dinner was not available at 1915 hrs. Check in was very slow and needs improvement. Will stay again. Points ?