Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.3/5 1,405 reviews

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Novotel Maastricht - Image 1
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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,405 reviews

TripAdvisor Rating  4.0/5  1,270 reviews

Certificate of excellence 2024

Excellent

Customer review rating 4.5/5

Alessandro Families - Confirmed reviews ALL

Room very clean and spacious. Breakfast also good. Possibility for late checkout at a reasonable rate was definitely a plus

Dear Alessandro, Thank you for taking the time to share your review. It is delightful to know you enjoyed your stay with us. We are pleased that you found our rooms to be spacious and well-kept, and that our breakfast offerings contributed to a positive start to your day. The availability of a late checkout option is indeed intended to add flexibility and comfort to your experience. However, we regret to hear of the difficulties you encountered with the ease of access and the parking barrier issue. We understand how frustrating delays can be, especially when one is ready to depart. We also take note of the inconvenience caused by the waiting time when you were ready to leave. Finally, we are thrilled that the cleanliness of our rooms met your expectations, as we pride ourselves on maintaining the highest standards of hygiene and comfort for our valued guests like you. We hope we will have the opportunity to see you again in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

Great stay

Customer review rating 5.0/5

Charles E. Solo - Confirmed reviews ALL

Receptionist very helpful

Dear Charles, Thank you very much for this kind review of your recent stay. It brings us immense pleasure to know that your stay at Novotel Maastricht was a memorable one. We are delighted that you appreciated the assistance provided by our reception team, the meticulous cleanliness of our facilities, and your overall stay with us. Our staff takes great pride in offering warm and efficient service, and our housekeeping team works tirelessly to ensure a spotless environment for our valued guests like yourself. We look forward to seeing you again soon. Best regards, Team Novotel Maastricht Tel +3… fr…

Good stay

Customer review rating 4.0/5

Atash Families - Confirmed reviews ALL

The only problem was the size of room. It was small for three persons - 2 adults/1 child. Otherwise, the staff was nice, room was clean, hotel itself large enough, food was good.

Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated the friendly staff, the cleanliness of our hotel, and the quality of the food provided during your stay. It is our goal to offer a welcoming and comfortable environment for all our guests, and we are pleased that these aspects contributed to your positive experience at Novotel Maastricht. However, we apologize that the accommodation for three did not fully meet your expectations. We understand that comfort is key, especially when traveling with family. For future stays, we would like to suggest our Superior Rooms, which offer more space and a seating area, or the option for rollaway beds and free cots upon request for additional comfort. We are also currently in the process of adding Deluxe Rooms to our offerings, which will provide more spacious accommodation options. Nonetheless, it is wonderful that you found the hotel to be well-sized and the food to your liking. We hope that the convenient location of our hotel near the heart of Maastricht and the numerous amenities such as our heated outdoor pool and the ease of accessing the city center added to the enjoyment of your visit. We hope we will have the opportunity to see you again in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

No elevator, smoker room - no information prior to booking

Customer review rating 2.0/5

Daniel Families - Confirmed reviews ALL

We spend 1 night in 2 rooms for Eur 250. What we expected was a fair stay. What we experienced was a stay full of trouble: a) the elevator did not work at all - fine if announced prior to the booking. Then the customer can make his decision considering this. Even then: Not even offering some gratuity for it, e.g. a beer at the bar is just a bad customer service. Customer: take the stairs and take care of all your luggage with it => really bad b) 2 days in advance we asked for quiet rooms. What we got was a room to the main street, and it was a smoking room - not officially of course but it was obvisous that somebody had smoked in there before. So we had to get down the stairs several times to finally get an alternative room. Still to the street. Still no excuses. ...and this after a day with 8 hours driving, being tired. We though that Novotel is a reliable hotel chain. what we found was the opposite. Please provide a follow-up feedback. Daniel P.S. And charging an extra of Eur 26 for a little dog is way too expensive, especially if again this price wasn't announced up-front when booking :-(

Dear Daniel, Thank you for taking the time to provide us with your valuable feedback. We apologize for the inconvenience you experienced due to the malfunction of our elevator. We understand the frustration this caused, however, we wish to clarify that you were offered the use of our staff elevator with the guidance of one of our team, which you declined as you were only on the first floor and were happy to take your own luggage. Regarding the room situation, it is regrettable that the room initially provided did not meet the non-smoking standards we aim to uphold. We appreciate you bringing this to our attention, and we immediately acted by arranging an alternative room for you. We can confirm that both rooms you were allocated were quiet rooms, however, they were not garden rooms as this request was not made prior to your arrival and all of this room type had been occupied by the time you arrived. Our pet surcharges are standard as with the majority of hotels and are in place to cover additional cleaning and sanitizing of our rooms to ensure a comfortable experience for arriving guests. It is disheartening to learn that our culinary offerings did not align with your expectations. Our goal is to provide high-quality that reflect the value, and we will take your feedback into serious consideration as we continuously work to enhance our dining experience. Furthermore, we regret that we weren't made aware of any dissatisfaction during your stay, our friendly team are always on hand to ensure a comfortable and satisfying experience. We hope to have the opportunity to better serve you in the future and restore your confidence in Novotel Maastricht. Warm regards, Team Novotel Maastricht Tel +3… fr…

helpful and friendly staff

Customer review rating 3.5/5

Hm Business - Confirmed reviews ALL

Experience was a bit rough. Air Conditioner did not work. Plus, the little cooler in the room was broke. warm and smelly. The staff at the bar, Hanika (I hope I am spelling it correctly) was VERY helpful, providing me with buckets of ice, and always cheerful and helpful when I ordered dinner. Mari at the front desk was also very helpful. They turned something unpleasant around throughout the week.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our staff helpful and friendly, a testament to the service we strive to provide. Our team members, like Hanika and Mari, take pride in ensuring our guests feel supported, especially when inconveniences arise. However, we regret to hear about the challenges you faced with the air conditioning and the mini cooler in your room. We understand how important a comfortable room environment is to our guests' overall experience. While our air conditioning system is designed to maintain a pleasant temperature and is currently undergoing an upgrade for enhanced performance, we apologize for any discomfort you experienced. Additionally, we provide extra fans and heaters to alleviate any temperature inconveniences during this transition period. Regarding the room amenities, we are constantly working to maintain and improve the quality of our accommodations, and your comments are invaluable to us in this ongoing process. Nonetheless, we trust that the dedicated service provided by our team helped to mitigate these issues, and we hope that the remainder of your stay was enjoyable. We are committed to ensuring our guests have a pleasant experience, from the warmth of our staff to the comfort of their stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Team Novotel Maastricht Tel +3… fr…

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Other web-users rate our hotel

  • 501 reviews 8.2/10 Location
  • 1,011 reviews 6.4/10 Room
  • 975 reviews 8.7/10 Service
  • 11 reviews 7.4/10 WiFi
  • 602 reviews 8/10 Breakfast
  • 391 reviews 6.3/10 Cleanliness
  • 277 reviews 5.8/10 Food
  • 265 reviews 3.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.