Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.3/5 1,384 reviews

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Novotel Maastricht - Image 1
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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,384 reviews

TripAdvisor Rating  4.0/5  1,275 reviews

Certificate of excellence 2024

Good Stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Clean, friendly.

Dear Guest, Thank you very much for this kind review of your recent stay. It is heartwarming to hear that your stay at Novotel Maastricht was a satisfactory one. We are delighted that you enjoyed the immaculate condition of our accommodations and the warm reception from our staff. Our team takes great pride in maintaining a high standard of cleanliness and fostering a welcoming atmosphere for all our guests. It is great that these efforts contributed positively to your experience with us. We look forward to seeing you again soon. Best regards, Team Novotel Maastricht Tel +3… fr…

Great facilities

Customer review rating 5.0/5

Maria Families - Confirmed reviews ALL

Staff friendly, the kids loved the little play area. Amazing breakfast

Dear Maria, Thank you very much for your kind review. We are truly delighted that your stay with us was enjoyable. We are thrilled that you valued our amenities and that your children had a wonderful time in the play area. It is wonderful to know that our breakfast selection contributed to an amazing start to your day, and that our staff's hospitality added warmth to your visit. It would be a pleasure to welcome you back. Best wishes, Team Novotel Maastricht Tel +3… fr…

Well located and lovely Breakfast

Customer review rating 4.0/5

William L. Couples - Confirmed reviews ALL

We stayed 3 nights and all was good except a little disappointed the bar closed early we were told it closes if its quiet but I would think if you are in a hotel it should stay open especially as there's no bar nearby

Dear William, Thank you for taking the time to share your review. We are delighted that you had an enjoyable overall experience during your three-night stay with us. It's wonderful to hear that you found our breakfast to be lovely. Our extensive buffet breakfast offers a wide range of fresh products, hot dishes, fruits, cereals, and various bread types to ensure a healthy and satisfying start to your day. However, we sincerely apologize for the disappointment you experienced regarding our bar closing early. While our bar typically remains open until 10 PM. We understand this caused inconvenience, especially given the lack of nearby alternatives. We appreciate your feedback and will review our policies to better accommodate our guests' needs in the future. Finally, we're pleased that you appreciated our hotel's location. Situated just 10 minutes from the heart of Maastricht, our hotel offers easy access to the city's vibrant center, allowing guests to explore the many restaurants, sights, and shops. We're also glad to know that you found our cleanliness standards satisfactory, as we strive to maintain a high level of hygiene throughout our property. We hope we will have the opportunity to see you again in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

Family visit

Customer review rating 4.5/5

Kr Solo - Confirmed reviews ALL

i have stayed at this Novotel since the mid 1980's. the rooms are comfortable & all you need for a short stay. it is easy to find with ample parking. Also now the motorway is in the tunnel it is easy to walk into Maastricht. the staff are very friendly and helpful. the breakfast is adequate, perhaps less options than previous years, this year you did not appear to have English Breakfast Tea (or any black tea) as ever a very refreshing stay

Dear Guest, Thank you for taking the time to share your review. We are truly pleased that you have been choosing Novotel Maastricht for your stays since the 1980s, and that you continue to enjoy the comfort of our rooms. However, we regret to hear that the breakfast did not fully meet your expectations on this occasion. We appreciate your feedback on the variety, specifically the absence of English Breakfast Tea, and we will certainly look into enhancing our breakfast selection to better satisfy our guests' preferences. Nonetheless, we are delighted that our prime location has consistently provided you with easy access to the heart of Maastricht, and that you've found the walk into the city to be more pleasant since the introduction of the tunnel. Our staff takes great pride in delivering a friendly and helpful service, and it's wonderful to know that this has been a highlight of your visits. We hope we will have the opportunity to see you again in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

The restaurant was not Good everything Else was good

Customer review rating 3.5/5

Andreas E. Families - Confirmed reviews ALL

Clean rooms Kind front of House staff But the restaurant really was horrible 1,5 Hours if waiting and bad Food.

Dear Andreas, Thank you for taking the time to share your review. We are delighted that you found the rooms to be clean and our front of house staff kind and attentive. Maintaining a high standard of cleanliness and providing friendly service are priorities for us at Novotel Maastricht, so it's gratifying to know these aspects met your expectations. However, we regret to hear that your dining experience did not reflect the quality we strive for. We understand how important an enjoyable meal and efficient service are to the overall hotel experience. Moreover, we apologize for the inconvenience caused by the flickering light at the morning buffet and are looking into resolving these lighting issues promptly. We value your comments as they are crucial for us to improve where it's needed. Nonetheless, we are pleased you appreciated the service provided by our team and the cleanliness of our accommodations. We are committed to ensuring our guests have a comfortable and enjoyable stay, which includes a restful night's sleep in our clean and well-maintained rooms. We hope we will have the opportunity to see you again in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

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Other web-users rate our hotel

  • 491 reviews 8.1/10 Location
  • 996 reviews 6.4/10 Room
  • 967 reviews 8.7/10 Service
  • 11 reviews 6.8/10 WiFi
  • 595 reviews 8/10 Breakfast
  • 393 reviews 6.2/10 Cleanliness
  • 276 reviews 5.4/10 Food
  • 269 reviews 3.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.