Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.3/5 877 reviews

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Novotel Maastricht - Image 1
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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  877 reviews

Customer review rating 3.0/5

Antti S. Couples - Confirmed reviews ALL

Dear Antti, Thank you for choosing our hotel and for sharing your review. We deeply regret that your stay was not a positive one and apologize for the shortcomings you encountered. Your comments about our dining offerings have been noted. While we aim to provide varied culinary experiences through our seasonal menus, we acknowledge there was a disconnect with your expectations during this visit. Regarding our recreational facilities, our outdoor pool maintains a standard temperature of 22°C during its May-September operational period. We regret any discomfort this may have caused and will review our seasonal protocols. Our location near major transport links and the Groene Loper pathway typically offers convenient city access. We apologize this aspect didn’t meet your needs and welcome further feedback to improve our guest orientation. We look forward to welcoming you back in the future. Best wishes, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.0/5

Claudette V. Families - Confirmed reviews ALL

Dear Claudette, Many thanks for sharing your review. We’re thrilled your family could relax with a meal at our restaurant and a swim before check-in. It’s wonderful these amenities added comfort to your stay. That said, we’re sorry some aspects fell short. We’ll reinforce our cleaning standards and training for newer team members. Your insights about family facilities are valuable as we aim to improve. We’re glad our pool toys kept the little ones entertained. The Groene Loper trail near our hotel also offers lovely family walks to the city center. We look forward to the pleasure of welcoming you back. Many thanks again, Team Novotel Maastricht Tel +3… fr…

Customer review rating 3.5/5

Ali G. Families - Confirmed reviews ALL

Dear Ali, Thank you for taking the time to share your thoughts with us. We’re pleased you found our team welcoming and appreciated the care taken with our cleanliness standards throughout your stay. However, we sincerely regret that some aspects of your experience fell short of your expectations. Our parking fees help maintain security features like barrier controls and CCTV surveillance, while any unusual odors in common areas contradict our regular maintenance routines. Our housekeeping team will conduct additional checks to ensure optimal conditions. Nonetheless, we’re glad our central location near the Groene Loper trail and MECC congress center contributed positively to your family trip. Our smoke-free policy aims to maintain fresh environments for all visitors, and we appreciate your support in this commitment. It would be a pleasure to have you return in the future. Kind regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 3.5/5

Ross S. Families - Confirmed reviews ALL

Dear S., We appreciate your candid feedback; thank you. We’re delighted your family enjoyed our facilities, breakfast selection, and pool during your stay. Creating memorable experiences for families is at the heart of our service, and we’re thrilled these amenities enhanced your time with us. That said, we sincerely regret the unexpected issue in our dining area and appreciate you bringing this to our attention. Our team has reinforced preventive measures in communal spaces, and we’re reviewing sustainability practices to better align with guest expectations. Nonetheless, we’re pleased your booking process through our website was straightforward and that your overall experience reflected our commitment to comfort. Our location near the Groene Loper trail offers easy access to Maastricht’s vibrant center, and we hope you explored the city’s unique charm during your stay. It would be a pleasure to welcome you back on a future occasion. Kind regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Keith R. Families - Confirmed reviews ALL

Dear Keith, Thank you for your positive feedback. We appreciate your kind words about your recent stay at Novotel Maastricht. We are delighted to know that our team’s helpfulness stood out during your visit and that you enjoyed the welcome drink provided. Creating warm and personalized experiences for our guests, especially our loyal ALL members, is something our team truly values. Regarding your room preference, we would like to clarify that there was no mix-up with your request. We did note your preference for a room with a shower; however, unfortunately, no such rooms were available on the evening of your arrival. We always take our guests’ preferences regarding a bath or shower into consideration, while these requests remain subject to availability. We were pleased that our team was able to arrange a room change for you the following day to better meet your expectations. We are also happy to hear that you enjoyed our breakfast and found our website easy to use. We hope you appreciated the convenience of our location, close to Maastricht’s historic center and its beautiful walking routes. We look forward to welcoming you back. Best wishes, Team Novotel Maastricht Tel +3… fr…

Other web-users rate our hotel

  • 330 reviews 7.9/10 Location
  • 593 reviews 7.1/10 Room
  • 626 reviews 8.2/10 Service
  • 9 reviews 4.3/10 WiFi
  • 363 reviews 8.5/10 Breakfast
  • 276 reviews 7.2/10 Cleanliness
  • 164 reviews 5/10 Food
  • 159 reviews 3.4/10 Value

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