Novotel Maastricht Hotel 4 stars

We stayed as a family for 1 night but we very much enjoyed the friendly staff and the many things to do for children. Although I would not think of Novotel as a family hotel at first sight, it certainly was.

Apparently the hotel was busy because we got a room opposite the elevator and the room smelled strongly of smoke. Although we booked the hotel in advance

Very clean rooms!!

Nice hotel, a little outside the city centre. Dinner and breakfast organised in the room. Worked out well. Room was clean, bed good, only the pillows are a disaster.

I felt comfortable from all aspects in 1 month stay at this hotel. Staffs specially are so kind and welcoming. My room had fantastic view.

Perfect

Everything was excellent

Stay was good. COVID-19 regulations were followed accordingly. I slept very well in the bed and the facilities were nice. The only thing missing from the room, very minor, was a shower cap and the shower head also did not hold up properly (the hose was bent a little, which meant that it was difficult to have the shower head straight, room 405). I was unfortunately woken up by two teenage girls who were running down the corridor and screaming, multiple times. This was quite annoying, but I know that it is not the hotels fault, so I didn’t include this in the scoring.

Very clean and friendly staff

Overall satisified, but not happy about the fact that I could not pay my stay with my earned Accor points (I accumulated more than 35.000 points in the past). I checked one week before arrival with the hotel how this should be done nowadays. In the past I had to print out all the vouchers, which then had to be tediously entered into the system. I was told that this was no longer necessary and that my points account could be debited at check-out in the hotel. However, the system did not work. In order not to hold up the receptionist (named Charlotte) it was agreed that my Amex account would be debited. They would fix it later and then credit my Amex account. I was told I should get feedback in a few days. I checked out on July 23 and we are now July 27th and I have not heard anything yet ...

A very nice experience overall. Front office staff deserve a special note for their support and resilience given the strange times. Family room is in line with novotel standards. The smell on the coridors was quite unpleasant.

The staff is very friendly and the room is clean. The breakfast is very good. The location is not so good. Is not close to city center and there are no commercial locations close to the hotel. There are bicycles for rent.

We all had a brilliant stay here for 2 nights. The staff were great! Really friendly and helpful.. They did everything that they could to make our stay as pleasurable as possible. I requested a room with a bath, it wasn't available for the first night but they managed to move us for the second. They answered all my emails regarding the booking. They provided extra bedding for the second night too, on request. We wou definitely return again.

A compliment to the staff who all did everything to make us feel welcome and our stay as agreeable as possible. The hotel offers every comfort for a quick business trip. We look forward to staying with you again.

To much to wait at hte check.in, even if already done on-line. The room was quite old. In the breakfast room tables were not so clean, because of a large number of people at that moment. The outdoor of the hotel was nice.