Novotel Maastricht Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 6,802 reviews

Novotel Maastricht
See on a map
+ 21 Services

Hotel extras

  • Easy accessible by car or train. Just 10 minutes from the heart of the city

  • Delicious breakfast, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Outdoor heated pool for hotel guests

  • Rental bicycles and scooters available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH maastricht
netherlands

Tel: +31433611811

Fax: (+31)43/3616044

Check-in from 14h00

Check out up to 11h00

  • By plane

    BRUSSELS ZAVENTEM At 114km / 70.84 miles

  • By plane

    COLOGNE AIRPORT At 104km / 64.63 miles

  • By plane

    DUSSELDORF AIRPORT At 108km / 67.11 miles

  • By plane

    MAASTRICHT AACHEN At 15km / 9.32 miles

  • By plane

    MST/ AACHEN AIRPORT At 10km / 6.21 miles

  • By helicopter

    MST/AACHEN AIRPORT At 10km / 6.25 miles

  • By car

    CADIER&KEER / VAALS At 0.1km / 0.06 miles

  • By car

    WIJK 26 At 0.1km / 0.06 miles

  • By train

    CENTRAL STATION At 3km / 1.86 miles

  • By train

    MAASTRICHT CS At 2km / 1.25 miles

  • By train

    MAASTRICHT RANDWYCK At 1km / 1 miles

GPS :50.84499, 5.718246

Hotel services

RESTAURANT@NOVOTEL

Currently unavailable

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 94 rooms
    • 2 rooms for people with reduced mobility
    • 66 family rooms
    • 4 connecting rooms
    • 94 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
    • German
    • Dutch
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Private outdoor parking Additional charge
    • On site
    • Private
Well-being
  • Outdoor Pool
    • Outside
    • On site
Family
  • Services for children
    • Video game area
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years old when sharing a room with their parents or grandparents.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 180

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel Maastricht

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,802 reviews

TripAdvisor Rating 4.0/5

1,218 reviews

Very nice hotel, good location, very friendly staff

TripAdvisor rating 5.0/5

martialfaure Business - 14/11/2021 TripAdvisor review

A very nice modern hotel, very comfortable rooms, super friendly staff, good restaurant, and excellent breakfast buffet. Moreover, well located near the highways to both Maastricht, and Liege in Belgium

Very nice hotel, very friendly staff

Customer review rating 4.5/5

Martial F. Business - 12/11/2021 Confirmed reviews ALL

Hotel is very nice, very modern. Staff at reception and restaurant very professional and very friendly. Nice and comfortable rooms. Good food and delicious breakfast buffet. Ideal location near highways.

Excellent stay

Customer review rating 5.0/5

K. Couples - 10/11/2021 Confirmed reviews ALL

We are frequent guests of Novotel Maastricht and for the serial time we were impressed to see how the whole hotel staff has been making efforts to make the guests feel comfortable. Congratulations for the excellent service!

Well located, rooms are ok and good breakfast

Customer review rating 4.5/5

Martijn Families - 26/10/2021 Confirmed reviews ALL

Well located just outside Maastricht Centrum and near the A2. Rooms are ok, surrounding very quit. Very nice breakfast and friendly staff.

Good stay friday night

Customer review rating 4.0/5

Bryan Couples - 25/10/2021 Confirmed reviews ALL

Location: Hotel is recommend to stay. Parking must in future for quest. That would be nice.

Good hotel

Customer review rating 5.0/5

Marc Families - 25/10/2021 Confirmed reviews ALL

Nice hotel, friendly people, clean, well located in Maastricht

It's fine.

Customer review rating 3.5/5

Anonymous Families - 25/10/2021 Confirmed reviews ALL

Spend a weekend in Maastricht, the hotel was located nicely. It's a bit dated, but the facilities were ok. Our room wasn't cleaned, so that was a bit dissapointing, we didnt make point of it because we have kids with us etc.

Nice stay

Customer review rating 4.5/5

Ain Families - 20/10/2021 Confirmed reviews ALL

Nice staff at the reception, clean room, parking in front of the hotel. It is located near to the city center (walking distance) and it has a shopping center near by.

Dear Alin V., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rompen Medewerker Front Office Novotel Maastricht

Excellent stay, great location

Customer review rating 5.0/5

Dominique H. Business - 14/10/2021 Confirmed reviews ALL

Excellent stay for work reasons. close to Mecc convention center and close to city center. Super friendly staff.

Dear Dominique H., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iris Coolen

Novotel maastricht

TripAdvisor rating 2.0/5

ecem5555 Couples - 14/10/2021 TripAdvisor review

Room was booked as double bed, but there were two seperated beds. And the reception did not helped for double bed. Rooms are clean but old. Parking is not free, paid 8 eur per day. Not so close to the city center

prima

Customer review rating 4.0/5

Gerard Couples - 08/10/2021 Confirmed reviews ALL

Prima

Dear Gerard V., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rompen Front Office Agent Novotel Maastricht

Friendly &efficient staff .great food &bar.welcoming&helpful reception.

Customer review rating 5.0/5

John &. B. N. Couples - 26/09/2021 Confirmed reviews ALL

So good we want to return !!

Dear J N., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rompen Front Office Agent Novotel Maastricht

Very well located including parking

Customer review rating 4.5/5

Familytravellers Families - 23/09/2021 Confirmed reviews ALL

Check in went smoothly and staff were very welcoming. The room was clean, but just for your information the cleaning lady doesn't come to clean your room when you stay 2 nights. Beds are great, but the pillows are too big and hard to my opinion. There's a cute bar at the reception for drinks, a nice garden with swimmingpool and a soccer table. The hotel is located near the city center and provides easy access to the motor way. The breaksfast was also fabulous and the staff at breakfast were chatty and very friendly. We'll definitely come back to this hotel

Dear Sok-hane T., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rompen Front Office Agent Novotel Maastricht

Service in centrum

Customer review rating 5.0/5

Anonymous Couples - 21/09/2021 Confirmed reviews ALL

See my review on trustpilot.

Dear T. J., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rompen Front Office Novotel Maastricht

Very nice hotel at a very affordable price!

TripAdvisor rating 5.0/5

Olivier_Luxon 08/09/2021 TripAdvisor review

Well located hotel, welcoming staff and clear/modern rooms for a very very decent price. Large room even with 2 small kids and breakfast included in the deal so ;-) Last but not least, very big parking right in front of the hotel.

Dear Olivier, Thank you for your review. How nice to hear that yo have had a pleasant stay with us! Hope to welcome you soon again. Kind regards, Iris Coolen
Customer review rating 5.0/5

Jean B. Families - 07/09/2021 Confirmed reviews ALL

Friendly service. Fun for children.

Dear Jean B., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iris Coolen

Poor feeling

TripAdvisor rating 2.0/5

philippecorda 07/09/2021 TripAdvisor review

I understood at reception that I had to book a time slot for arrival at breakfast which I could understand under Ciovid constraints. I booked 7:15 to 8:15. I arrived at 8:10 and was litterally fired from restaurant. Slot was for the breakfast time (not arrival but it was not clear at reception). There were only 2 tables occupied in the big space including outside tables. Therefore large distance between tables and no rush at the buffet. No flexibility. And this was not the only issue during our stay !!

Messy check in

Customer review rating 1.5/5

Anonymous Couples - 27/08/2021 Confirmed reviews ALL

Check in at 23:30 lasted 20 min notwithstanding booking with ALL app and online check in duly completed. It seemed a training session for a new staff. No welcome drink for a platinum member + no water at al in the room, contrary to the usual services of accor. Also, breakfast scheduled to minimize overcrowding ...but our slot was oversold as there was a heavy traffic at 8:30, thus defeating the scope.

Mosa Trajectum

TripAdvisor rating 4.0/5

franskniest 27/07/2020 TripAdvisor review

Overall satisified, but not happy about the fact that I could not pay my stay with my earned Accor points (I accumulated more than 35.000 points in the past). I checked one week before arrival with the hotel how this should be done nowadays. In the past I had to print out all the vouchers, which then had to be tediously entered into the system. I was told that this was no longer necessary and that my points account could be debited at check-out in the hotel. However, the system did not work. In order not to hold up the receptionist (named Charlotte) it was agreed that my Amex account would be debited. They would fix it later and then credit my Amex account. I was told I should get feedback in a few days. I checked out on July 23 and we are now July 27th and I have not heard anything yet ...

Good experience given the circumstances

TripAdvisor rating 4.0/5

FrequentFlier158889 09/07/2020 TripAdvisor review

A very nice experience overall. Front office staff deserve a special note for their support and resilience given the strange times. Family room is in line with novotel standards. The smell on the coridors was quite unpleasant.

Dear guest, Thank you so much for this good review and the compliments , we are happy with that. The smell in the coridors might come from the desinfection spray that we now use more frequently in the corridors to be on the safe side, however we also find the smell of the spray a bit too strong and we will look for other options. We hope to welcome you again in our hotel !

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in maastricht