Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.2/5 1,403 reviews

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Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,403 reviews

TripAdvisor Rating  4.0/5  1,262 reviews

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great experience, with nice and friendly stuff And they are very helpful and kids friendly The breakfast buffet is great as well The idea of kids playing area is great

Dear Guest, Thank you for this review of your time at our hotel. We are delighted to hear that you had a great experience with us and that our staff's friendliness and helpfulness stood out during your visit. It is gratifying to know that our efforts to create a welcoming and supportive environment for families were appreciated, and that our breakfast buffet met your expectations. Furthermore, we are thrilled to learn that the kids' playing area was a hit, contributing to a more enjoyable and relaxing stay for both you and your children. It would be a pleasure to welcome you back on another occasion. Best wishes, Team Novotel Maastricht Tel +3… fr…

Good location and service

Customer review rating 4.5/5

Marcus Families - Confirmed reviews ALL

family of 4, to stay to visit Maastricht. Parking, close to a bus that brings you to the city center. Calm and large room. Clean. Nice service.

Dear Marcus, Thank you for sharing your review. We are thrilled to hear that you appreciated our hotel's convenient location and the service provided by our dedicated team. It’s gratifying to know that your family found comfort in our calm and spacious rooms, designed with contemporary living in mind. Your comments on the cleanliness of our rooms are particularly pleasing, as we pride ourselves on maintaining high standards for our guests. Additionally, we are delighted that our parking facilities and proximity to public transport contributed positively to your experience, allowing you to explore the beautiful city of Maastricht with ease. Our commitment to providing a family-friendly environment has always been at the forefront of our service philosophy, so it's wonderful to know that this has resonated with you during your stay. We hope to welcome you back. Best wishes, Team Novotel Maastricht Tel +3… fr…

Stabdard novotel on the edge of town

Customer review rating 4.0/5

Nj Families - Confirmed reviews ALL

Standard Hotel. Old building. Rooms ok. Nothing special to be said either plus or minus. Friendly staff. Hotel restaurant menu not enough choice for vegans/ vegetarians. Breakfast much too expensive for this setting. Needs bit more focus on cleanliness. Coffee/drink stains in reception floor in afternoon where still not cleaned the next mid morning. This does not leave a good impression. Overall bit a tired look and needs some modernising.

Dear Guest, Thanks for taking the time to review your stay at our hotel. We are pleased to know that your stay with us was a comfortable one. Your satisfaction is our greatest reward, and we would like to thank you for recognising our dedicated team members. We will be sure to pass along your compliments which will inspire everyone to keep up the good work. However, we endeavour to provide an excellent standard for all our guests and are very sorry this was not the case. We have taken note of your comment which will be addressed with our housekeeping team. We do hope to welcome you back in the future. Best wishes, Team Novotel Maastricht Tel +3… fr…

Good stay

Customer review rating 4.0/5

Andrew M. Business - Confirmed reviews ALL

Friendly helpful staff

Dear Andrew, Thank you for taking the time to provide your feedback. We're delighted to hear that our staff made a positive impact on your experience, particularly our reception team who are indeed committed to providing helpful service. Our team takes great pride in our hospitality and it's rewarding to know that it contributes to our guests' satisfaction. We regret to hear that certain aspects of your stay did not meet your expectations. While we offer an extensive buffet breakfast, we appreciate your feedback and are always looking for ways to enhance our offerings to please all our guests. Additionally, we apologize for any inconvenience you experienced with the minibar fridge in your room. We're glad that the overall ambiance and friendliness of our staff contributed to a good stay for you. We hope that we can welcome you back in the future. Best wishes, Team Novotel Maastricht Tel +3… fr…

Perfect for TEFAF

Customer review rating 4.5/5

Mark A. Business - Confirmed reviews ALL

I stay with you every year during the early days of TEFAF. Your location is perfect. The hotel is everything I need and nothing I don’t. Your staff are always polite and friendly. The bar is a great place to see people I know during my stay.

Dear Mark, Thank you for sharing feedback about your recent stay. We're thrilled to hear that our location serves you well during TEFAF and that our staff's friendliness and the bar ambiance add to your stay. Your kind words about our team and the atmosphere at the Novotel Maastricht are greatly appreciated. Regarding your suggestion for coat hooks or pegs in the room, we value your input and will consider it as we strive to enhance our guest experience. We also appreciate your thoughts on our housekeeping initiative; our 'Go Green, skip the clean' program indeed aims to reduce environmental impact, and we're always looking for ways to improve its effectiveness. We look forward to welcoming you back on a future trip. Kind regards, Team Novotel Maastricht.

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Other web-users rate our hotel

  • 501 reviews 8.1/10 Location
  • 1,064 reviews 6.3/10 Room
  • 1,034 reviews 8.3/10 Service
  • 11 reviews 6.8/10 WiFi
  • 693 reviews 7.9/10 Breakfast
  • 399 reviews 6.9/10 Cleanliness
  • 318 reviews 4.6/10 Food
  • 268 reviews 3.5/10 Value

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