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Novotel Maastricht Hotel 4 stars

TripAdvisor rating 4.0/5 1,143 reviews
Novotel Maastricht
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+ 30 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • On the edge of Maastricht, not far from the city center

  • Free shuttle service to the city center, central station and MECC conference center

  • Modern and spacious rooms with air conditioning, minibar and TV

  • Heated outdoor swimming pool, and video games for children

  • Scooter and bicycle rental with packed lunches

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
Leisure and activities
  • Open from May untill September
  • Services for children
  • Golf
  • Tennis
  • Boat excursions (Nearby)
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH
maastricht
netherlands

Tel: +31433611811

Fax: (+31)43/3616044

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRUSSELS ZAVENTEM At 114km / 70.84 miles

  • By plane

    COLOGNE AIRPORT At 104km / 64.63 miles

  • By plane

    DUSSELDORF AIRPORT At 108km / 67.11 miles

  • By plane

    MAASTRICHT AACHEN At 15km / 9.32 miles

  • By plane

    MST/ AACHEN AIRPORT At 10km / 6.21 miles

  • By helicopter

    MST/AACHEN AIRPORT At 10km / 6.25 miles

  • By car

    CADIER&KEER / VAALS At 0.1km / 0.06 miles

  • By car

    WIJK 26 At 0.1km / 0.06 miles

  • By train

    CENTRAL STATION At 3km / 1.86 miles

  • By train

    MAASTRICHT CS At 2km / 1.25 miles

  • By train

    MAASTRICHT RANDWYCK At 1km / 1 miles

GPS :50.84499, 5.718246

Our accommodations

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years old when sharing a room with their parents or grandparents.

Standard Room with one double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

RESTAURANT@NOVOTEL

Type of cuisine: International

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR@NOVOTEL

Photo non contractuelle / Strictly non binding

The bar is a meeting place in the Novotel Maastricht that offers a combination of international cuisine and more traditional snacks. The Bar has a relaxing atmosphere where you can meet friends and colleagues and use the free WIFI.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 180 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel Maastricht

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,394 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,143 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good and efficient

Customer review rating 4.3/5

A. Business - 25/11/2019 Confirmed reviews ALL

Location was easy to reach with parking available, fast check in/out (with online check-in) and friendly clerk. Clean and modern room. Also breakfast was good so overall great stay and I would definitely come back next time I am in Maastricht.

Good hotel

Customer review rating 4.3/5

Anonymous Couples - 23/11/2019 Confirmed reviews ALL

Overall good hotel but it’s sad that restaurant close at 2100 and there are not many options to eat. The room was clean but it’s visible the hotel has the old standard from novotel.The staff was very nice and helpfull

very comfortable and pleasant stay

Customer review rating 4.3/5

Rob B. Solo - 19/11/2019 Confirmed reviews ALL

Friendly and efficient reception. Comfortable and spacious room, bathroom. Good breakfast buffet.

Dear Rob B., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharanhi

Very good

Customer review rating 4.3/5

Nancy Families - 08/11/2019 Confirmed reviews ALL

Friendly staff, quite room, good service.

Very pleasant stay, good location

Customer review rating 4.3/5

Elfiepro Families - 06/11/2019 Confirmed reviews ALL

We really enjoyed our stay in the hotel. Polite and helpful staff, clean rooms, good quality breakfast (a larger variation would have been appreciated), proximity to city centre (walking, taking the hotel's shuttle, or even the city's buses). However, there are a couple of disadvantages, like an inadequate isolation or a hard mattress.

limited

Customer review rating 4.3/5

Anonymous Families - 05/11/2019 Confirmed reviews ALL

nothing special

No problems as expected

Customer review rating 4.3/5

Kevin Families - 04/11/2019 Confirmed reviews ALL

Good size room, clean, breakfast was OK

Comfortable hotel, but some distance from the town centre

Customer review rating 4.3/5

John D. Couples - 03/11/2019 Confirmed reviews ALL

The room was quite comfortable and well equipped; the staff were friendly and helpful. I thought the car park charge of €8 per day was excessive, given that the hotel is not near the town centre.

Novotel standard met in almost all aspects

Customer review rating 4.3/5

Anonymous Families - 03/11/2019 Confirmed reviews ALL

Friendly personnel Nice hall and cafè Good breakfast Great bitterballen for silver club members Clean Location is not fantastic The rooms on the second floor are Smaller thana one could expects from Novotel

satisfied

Customer review rating 4.3/5

Whatever, S. E. M. Business - 03/11/2019 Confirmed reviews ALL

Average in all. Shower and bed could be better, but the room was roomy and could make it plenty dark with the curtains. Diner was below average, breakfast was good and above average. I will not visit a Novotel / Accorhotels hotel anymore though. Not because of this stay, but because your e-mail policy. I hate that I need to unsubscribe from receiving e-mails. I did not ask for you to use my personal information to send m. spam. You can't do that and therefore you lost a customer.

Good hotel

Customer review rating 4.3/5

Greg Families - 30/10/2019 Confirmed reviews ALL

Friendly reception. Comfortable, clean room. Great breakfast. Excellent wifi. Parking charge unwelcome.

Dear Gregory D., We very much appreciate your comments regarding your stay at the Novotel Maastricht. We are happy with the positive comments about the reception and the breakfast.It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharanhi

2-days Stay

Customer review rating 4.3/5

Marten Families - 29/10/2019 Confirmed reviews ALL

We have had a pleasant stay at the Novotel Hotel in Maastricht during the Fall-holiday's. We did book 2 family room so we had some extra space.

Dear Marten W., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharanhi

Slipped in bathroom

Customer review rating 4.3/5

Willy Z. Business - 24/10/2019 Confirmed reviews ALL

Not so good. When take a shower, I slipped in bathtub. Happy and bad that my toe went down well. Because of this not fallen but have a blue toe. It is out of date and worthy of Novotel to shower in a bathtub. Think especially of the elderly who do not even have the opportunity to step into such a bathtub.

don't ask for a taxi if you don't want to wait .

Customer review rating 4.3/5

Herman B. Families - 24/10/2019 Confirmed reviews ALL

The stay was mostly fine except for 2 points; - we were asked to pay for the breakfast while we had paid for it already. - we were told the taxi would be there within 10 minutes but we had to wait half an hour. Even when we booked it in advance.

Geachte Herman B., Wij stellen uw opmerkingen over uw verblijf in Novotel Maastricht erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Jacqueline Verweij Novotel Maastricht

The fine for smoking in the room

Customer review rating 4.3/5

Lz Business - 19/10/2019 Confirmed reviews ALL

One of us paid fine for smoke in his room. I was surprised that he didn't get any warning for the first day smoking in the room. It caused him to pay the fine for two days.

Great!!!

Customer review rating 4.3/5

David Couples - 19/10/2019 Confirmed reviews ALL

Great location, Easy On/Off. Overnight parking 8.00 euros. Little walk to Maastricht old town center. Everybody was very friendly. Clean and comfortable room. Beautiful garden and swimming pool area. Good breakfast. Lunch available.

Dear David L., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Verweij Novotel Maastricht

Tired old hotel needs redone

Customer review rating 4.3/5

Bernard Business - 19/10/2019 Confirmed reviews ALL

Below average

Not agreeable

Customer review rating 4.3/5

Mark H. Business - 10/10/2019 Confirmed reviews ALL

I am an accor gold card holder. When I made the reservation I asked to pay with my points. The desk had no knowledge of this request and infored me it would not be possible without downloading the app. The process failed because the app could not (repeat, could not) recognize my existing account. When I checked out I noticed that I was charged for a drink that I had paid for with a voucher. I was given my change but the man at the desk kept the receipt. I have asked that a new receipt be sent to my twice. I'm still waiting. Sloppy, sloppy.

Dear Mark H., Thank you for taking the time to tell us about your experience at the Novotel Maastricht. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharanhi

Very disappointing

Customer review rating 4.3/5

Elaine M. Solo - 07/10/2019 Confirmed reviews ALL

Far below the standard I have come to expect as an international user of your hotels.

Dear Elaine M., Thank you for taking the time to tell us about your experience at the Novotel Maastricht. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharanhi

The 2 single beds pushed together with a gap between and separate sheets isn't ideal when paid for a superior double room. Would have expected a double or king sized bed at the price. Found it quite uncomfortable

Customer review rating 4.3/5

Mary O. Couples - 28/09/2019 Confirmed reviews ALL

staff were friendly The 2 single beds pushed together with a gap between and separate sheets isn't ideal when paid for a superior double room. Would have expected a double or king sized bed at the price. Found it quite uncomfortable

Dear mary O., Thank you for taking the time to tell us about your experience at the Novotel Maastricht. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Natrop General Manager
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