Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.3/5 1,032 reviews

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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,032 reviews

Customer review rating 2.5/5

Brian D. Solo - Confirmed reviews ALL

Outside of the hotel is quite dated but the inside including the room is fine. Front desk team members totally lacked warmth and any sort of interest in their clients. For this reason I probably wouldn’t book here again.

Dear Brian, Thank you for sharing your opinion with us. We appreciate your note about the comfort of your room, which aligns with our commitment to providing welcoming spaces for our guests. We sincerely apologize that your experience fell short in several areas. Your comments about the arrival process and bathroom maintenance have been shared with the relevant teams for reflection. While our front desk staff is trained to offer attentive service, we regret any perception of disengagement during your visit. Please know that guest interactions are a priority, and we will reinforce this through additional coaching. As an ALL member, your satisfaction is important to us, and we regret that we did not meet the standards you expected. We value your insights and will use them to enhance our services. We hope to welcome you back for an improved stay in the future. Kind regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Nazar M. Families - Confirmed reviews ALL

Very welcoming staff (reception / front-office, restaurant). - Vera was very helpful and accommodating to expedite check-in - The chef and waiter during dinner were very nice to my kids and kept them entertained - Too bad weather wasn't accommodating but the pool would have been nice plus not sure if there was a child's pool or jacuzzi but that can be considered in future

Dear Nazar M., Thank you for your positive feedback. It is wonderful to hear you had such a pleasant stay at Novotel Maastricht. We are delighted our team made your family feel welcome throughout your visit. Their dedication to creating memorable moments, especially during dinner, reflects our commitment to genuine hospitality. We also value your loyalty as a Platinum member and are glad our ALL program enhanced your experience. We would love to welcome you back on many more occasions. Best wishes, Team Novotel Maastricht Tel +3… fr…

Customer review rating 5.0/5

Vanessa Business - Confirmed reviews ALL

I enjoyed my stay Nice and clean rooms with a comfy bed

Customer review rating 4.5/5

Henri-jean F. Solo - Confirmed reviews ALL

The room was quiet and comfortable. The staff was nice at the reception desk.

Dear Henri-Jean, Thank you for taking the time to share your review. We are delighted to hear you had a comfortable stay with us. It’s wonderful you found your room quiet and enjoyed interactions with our reception team. Our staff takes pride in creating welcoming moments for every guest. That said, we regret any inconvenience caused during your booking process. Our website team continuously works to improve digital accessibility while maintaining security standards. Finally, we’re pleased your overall experience reflects the quality we strive for. The Groene Loper trail starts right by our hotel, offering quick access to Maastricht’s vibrant center for your next visit. It would be a pleasure to welcome you back on a future occasion. Kind regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 2.0/5

Tarik S. Business - Confirmed reviews ALL

Very friendly staff, but the hotel is really in need of a rennovation, especially the bathrooms. The breakfast is really overpriced, especially considering that there were faily no options of fresh fuits nor fresh juice, and the quality of the bread and egg plats were not there.

Dear Tarik, Thank you for taking the time to review your recent stay. We are pleased to know that the friendliness of our team stood out during your stay. Creating a welcoming environment is always a priority, and your recognition motivates us to keep improving. We sincerely apologize that your experience fell short in some areas. Our hotel completed renovations in 2018 and we continuously monitor guest feedback to plan future updates. Regarding your breakfast observations, we offer a daily buffet with seasonal produce and will review how we present freshness. Your loyalty as an ALL member is valued, and we’re exploring ways to enhance program benefits while maintaining fair pricing across services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Team Novotel Maastricht Tel +3… fr…

Other web-users rate our hotel

  • 388 reviews 7.9/10 Location
  • 703 reviews 6.7/10 Room
  • 722 reviews 8.6/10 Service
  • 8 reviews 6.2/10 WiFi
  • 415 reviews 8.3/10 Breakfast
  • 316 reviews 6.9/10 Cleanliness
  • 192 reviews 5.7/10 Food
  • 186 reviews 3.2/10 Value

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