Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.2/5 1,426 reviews

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Novotel Maastricht - Image 1
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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,426 reviews

TripAdvisor Rating  4.0/5  1,267 reviews

Certificate of excellence 2024

Excellent customer care by exceptional staff

TripAdvisor rating 5.0/5

johns6581 TripAdvisor review

We found that all the staff were extreemely polite, patient and very helpful without exception. The receptionist allowed us to checkin early without any prior arrangement and we were allowed to checkout 30 mins later than normal as we had a child who wasnt feeling well. The breakfast staff allowed breakfast to run over the normal closing time as well for us owing to our poorly child. Special mention to Veronika and Anouk at reception who helped us enormously to find and keep safe our passports which we left in the safe by mistake and only found out when we were in Amsterdam. Thanks again for all your help and for the lovely stay.

Dear Guest, Thank you for this great review. We are truly delighted to hear about your fulfilling stay at Novotel Maastricht. It warms us to know that you experienced the courtesy and patience our staff strives to provide. Our team takes great pride in going above and beyond for our guests, and it is rewarding to hear that Weronika, Anouk, and the rest of our staff made such a wonderful impression on you. We understand how stressful misplaced personal items can be, especially while traveling, and we're glad we could assist in safely retrieving your passports. Flexibility is key to a comfortable stay, and we're pleased that we could accommodate your needs with an early check-in, a grace period during check-out, and breakfast timing that suited your situation. We aim to ensure every guest leaves with positive memories, and your experience epitomizes the service we wish to offer. We look forward to welcoming you back soon. Kind regards, Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com

last minute stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

booked at 9pm arrived at midnight, last minute booking, due to trip delay. quick checkin. good nights sleep.

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you enjoyed a swift check-in process and a restful night's sleep. Our team is committed to providing efficient service and comfortable accommodations, ensuring that even unexpected stays, such as yours, are as seamless and pleasant as possible. We are looking forward to welcoming you again. All the best! Team Novotel Maastricht Tel +3… fr…

It was really nice!

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Clean room, comfortable bed. The staff was very kind. If i have to stay in a hotel i will choose this hotel again!

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. It is with great joy that we receive your compliments about your stay at Novotel Maastricht. We are pleased that you found our rooms to be immaculate and our beds comfortable, ensuring a restful night's sleep. Our team takes pride in offering a welcoming and helpful service to all our guests, making your experience memorable. Additionally, we're glad you appreciated our commitment to sustainability, reflecting our 'Go Green' hotel initiatives. However, we understand that a varied breakfast can add to the pleasure of your stay. We value your suggestion for more diversity in our breakfast options and will consider how we can enhance our menu to provide a delightful start to your day with us. Finally, we are happy that our location contributed positively to your visit, providing convenient access to the heart of Maastricht and its surroundings. Whether you're exploring the city or enjoying the nearby nature, our hotel aims to be the perfect base for your adventures. We look forward to continually improving and offering an even more exceptional stay in the future. We hope to welcome you back. Best wishes, Team Novotel Maastricht Tel +3… fr…

Generally good, but things to improve

Customer review rating 3.5/5

Jordi Business - Confirmed reviews ALL

It's a mixture of really good things and some improvable, let me explain... Receptionist, and generally all crew were gentle and professional, really good brand ambassadors But when we've gone to the bar first night to pick up a glass bottle to fill it in the fountain next to the entrance we've been requested if we wanted it still or sparkling, I've requested big and sparkling (as I use to drink a lot of water at night) and after this bartender asked us to pay for the bottles. We've explained that they were to replenish them and then lady went to check with another person and ended with me having to go to the room to use my complimentary drink for a bottle of sparkling water, and my other two colleagues having a bottle of still water for free. Sincerely, I found that situation extremely weird. Other things I've noticed and I'd like to comment is that this Novotel (not sure if all, as it's been a while since I haven't used your chain), hadn't had hand/body cream, when Mercure has it (or at least the ones I've recently stayed). And beds, sincerely they were too hard, I don't remember nor Geneva nor Bucharest (the ones I've use to use about once a month before pandemic) being that hard, so night experience was not the best. As said, generally speaking all good, but with things to improve.

We are thrilled that you found our staff, including the receptionist, to be both friendly and professional, serving as excellent representatives of our brand. It is always encouraging to hear such positive feedback about our team members. However, we are sorry that some aspects of your stay did not meet your expectations. We understand that the situation with the bottled water at the bar was not as seamless as it should have been, and we empathize with the inconvenience this may have caused you. Additionally, we acknowledge your comments regarding the absence of hand/body cream and the comfort of the beds. While we strive to provide all necessary amenities and the utmost comfort, we regret that we did not fully meet your needs in these areas. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest. Nonetheless, we are pleased that our ambassadors left a lasting, positive impression on you. We value your status as a Classic member of the ALL – Accor Live Limitless loyalty programme and are grateful for your high recommendation rating. Team Novotel Maastricht Tel +3… fr…

Excellent Service

Customer review rating 5.0/5

Eli G. Solo - Confirmed reviews ALL

From arrival at reception over an excellent breakfast all the way through to departure, I felt taken very well care of

Dear Eli, Thank you for such a great review. We are delighted to know that your interactions with our team, from arrival to departure, made you feel well cared for during your stay. It is wonderful that you enjoyed the extensive buffet breakfast with fresh products and hot dishes, ensuring a healthy start to your day. Your appreciation for our service and offerings is a source of encouragement for us. We look forward to a return visit from you in the future. Best wishes, Team Novotel Maastricht Tel +3… fr…

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Other web-users rate our hotel

  • 486 reviews 8.3/10 Location
  • 1,024 reviews 6.5/10 Room
  • 993 reviews 8.4/10 Service
  • 11 reviews 8.2/10 WiFi
  • 654 reviews 8/10 Breakfast
  • 395 reviews 6.8/10 Cleanliness
  • 309 reviews 5.3/10 Food
  • 264 reviews 3.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.