Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.3/5 868 reviews

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Novotel Maastricht - Image 1
Novotel Maastricht - Image 2
Novotel Maastricht - Image 3
Novotel Maastricht - Image 4
Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with 1 double bed

Photo out of - Superior room with 1 double bed

Room with 1 double bed. Free WIFI, safe, bathroom with bath or shower.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Enjoy staying in a modern and spacious room with double bed, sofa bed, air conditioning, minibar, tea and coffee making facilities, safe, flat-screen TV, telephone, free WIFI or ADSL (paying). Up to 2 adults and 2 children.

Max. number of persons
4

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Room with 1 double bed. Free WIFI, safe, bathroom with bath or shower. Garden view

  • Views:

    Garden View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 94 rooms
  • 2 rooms for people with reduced mobility
  • 66 family rooms
  • 4 connecting rooms
  • 94 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • High speed transmission line Additional charge

Air conditioning

  • Air Conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Video game area
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area

Well-being

Seasonal outdoor pool

  • Outside
  • On site

Sports and leisure

Table tennis

  • Nearby

Boat excursions

  • Nearby

Football

  • On site

Boules/petanque

  • Nearby

Football

  • Nearby

Boules/petanque

  • On site

Table tennis

  • On site

Bike rack facilities

  • On site

Bike rack facilities

  • Nearby

Boat excursions

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7

  • Parking pricing: 14 EUR 14 EUR Per day

Security

  • Parking with security service

WINNERS

Photo out of - WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Cooking style
International
Capacity
140
Accessibility
Accessible service
Sibemaweg 10, 6227 AH Maastricht, Netherlands
Telephone +31 43 361 1811
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Accommodate food

  • Children menu

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

The bar is a meeting place in the Novotel Maastricht that offers a combination of international cuisine and more traditional snacks. The Bar has a relaxing atmosphere where you can meet friends and colleagues and use the free WIFI.

Enjoy an extensive buffet breakfast with fresh products and hot dishes. A wide range of fresh fruit, cereals, dairy products and different types of bread mean that your day gets off to a healthy start.

Whether you want a small, intimate gathering or a grand occasion for hundreds, our facilities will accommodate your every need. Let us make your dream come true...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  868 reviews

Customer review rating 4.5/5

Polina C. Families - Confirmed reviews ALL

Dear Polina, Thank you for taking the time to review your recent stay. We are delighted that your family enjoyed our outdoor swimming pool, a real highlight for guests of all ages. It is great to hear that you could swim and unwind poolside during your stay. Our team puts a lot of thought into making families feel welcome, so we are thrilled that your children loved the Kinder Zone and the courtyard. We know how important those small moments of play are when travelling with little ones. Even so, we are sorry that the distance to the city centre was not as convenient as you had hoped. Our hotel sits about ten minutes from the heart of Maastricht by public transport, and the Groene Loper walking trail right next to us offers a lovely route into town for those who enjoy a stroll. We also regret that the internet speed did not meet your expectations. Our team is always available at reception to help with any connection issues during your stay. Nonetheless, it means so much that Anna could assist you with your reservation and turn a stressful moment into a positive one. She will be truly touched by your kind words. We are also glad you started your mornings with our delicious breakfast and that you appreciated the indoor and outdoor bars for a refreshing drink. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Benoit L. Solo - Confirmed reviews ALL

Dear Benoit, We appreciate you sharing your comments with us. We are thrilled that our team made such a positive impression on you. We also appreciate your kind words about our hotel’s convenience and cleanliness. However, we regret that certain aspects of the room did not fully meet your expectations. Your comments help us focus our efforts where they matter most. Finally, we are happy that your loyalty to ALL continues to be a rewarding experience for you. We would love to have you return in the future. Kindest regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.0/5

Ian A. Friends - Confirmed reviews ALL

Dear Ian, Thank you for taking the time to share your thoughts with us. We are delighted that our hotel made a great base for your bike tour of Holland. Our team loved welcoming you, and we appreciate your kind words about their friendly service. That said, we regret that you found the room design a little dated. We are pleased to offer contemporary spaces across our hotel, following our last renovation in 2018, and our reception team is always ready to help find a room that suits your preferences. Nonetheless, we are glad you enjoyed a comfortable night’s sleep on our recent mattresses. Finally, our location near the Groene Loper trail and Maastricht’s cycling routes makes us a convenient choice for exploring the region on two wheels. We look forward to seeing you again in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Dominic G. Families - Confirmed reviews ALL

Dear Dominic, Thank you for positively reviewing your visit. We are delighted our team made you feel appreciated from the moment you arrived. Our hotel aims to make every step of your stay as smooth as possible, so we are pleased you found the booking process easy to handle. It is wonderful to know your family visit left you with such a positive impression of our team and service. We look forward to welcoming you back for a memorable experience. Best wishes, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.0/5

Peter M. Families - Confirmed reviews ALL

Dear Peter, Thank you for this high rating. We are thrilled you enjoyed your stay with us and appreciated the warmth and support from our team. It is wonderful to hear that the secure storage for your bikes and trailer contributed to your comfort, and that your room met your family’s needs. We are delighted the breakfast got your day off to a good start and that the pool provided some enjoyable moments with your children. Jitze will be especially pleased to know that his efforts helped make your visit so pleasant. Our team values your trust and your kind words about our services. We look forward to welcoming you for another pleasant stay. Best wishes, Team Novotel Maastricht Tel +3… fr…

Dear Polina, Thank you for taking the time to review your recent stay. We are delighted that your family enjoyed our outdoor swimming pool, a real highlight for guests of all ages. It is great to hear that you could swim and unwind poolside during your stay. Our team puts a lot of thought into making families feel welcome, so we are thrilled that your children loved the Kinder Zone and the courtyard. We know how important those small moments of play are when travelling with little ones. Even so, we are sorry that the distance to the city centre was not as convenient as you had hoped. Our hotel sits about ten minutes from the heart of Maastricht by public transport, and the Groene Loper walking trail right next to us offers a lovely route into town for those who enjoy a stroll. We also regret that the internet speed did not meet your expectations. Our team is always available at reception to help with any connection issues during your stay. Nonetheless, it means so much that Anna could assist you with your reservation and turn a stressful moment into a positive one. She will be truly touched by your kind words. We are also glad you started your mornings with our delicious breakfast and that you appreciated the indoor and outdoor bars for a refreshing drink. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Benoit L. Solo - Confirmed reviews ALL

Convenient hotel , clean . Bedroom wall need a refresh same as nicely done in other Novotel.

Dear Benoit, We appreciate you sharing your comments with us. We are thrilled that our team made such a positive impression on you. We also appreciate your kind words about our hotel’s convenience and cleanliness. However, we regret that certain aspects of the room did not fully meet your expectations. Your comments help us focus our efforts where they matter most. Finally, we are happy that your loyalty to ALL continues to be a rewarding experience for you. We would love to have you return in the future. Kindest regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.0/5

Ian A. Friends - Confirmed reviews ALL

Perfect hotel for our bike tour of Holland

Dear Ian, Thank you for taking the time to share your thoughts with us. We are delighted that our hotel made a great base for your bike tour of Holland. Our team loved welcoming you, and we appreciate your kind words about their friendly service. That said, we regret that you found the room design a little dated. We are pleased to offer contemporary spaces across our hotel, following our last renovation in 2018, and our reception team is always ready to help find a room that suits your preferences. Nonetheless, we are glad you enjoyed a comfortable night’s sleep on our recent mattresses. Finally, our location near the Groene Loper trail and Maastricht’s cycling routes makes us a convenient choice for exploring the region on two wheels. We look forward to seeing you again in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Dominic G. Families - Confirmed reviews ALL

Really nice welcome

Dear Dominic, Thank you for positively reviewing your visit. We are delighted our team made you feel appreciated from the moment you arrived. Our hotel aims to make every step of your stay as smooth as possible, so we are pleased you found the booking process easy to handle. It is wonderful to know your family visit left you with such a positive impression of our team and service. We look forward to welcoming you back for a memorable experience. Best wishes, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.0/5

Peter M. Families - Confirmed reviews ALL

We had a nice one night stay at Novotel and were welcomed by friendly and helpful staff members. We could place our bikes and trailer(croozer) safe in a separate room for overnight storage. The rooms were tidy, fit our needs. The breakfast was good. The pool was slightly outdated but very nice to play in with the kids(4/8 years old).

Dear Peter, Thank you for this high rating. We are thrilled you enjoyed your stay with us and appreciated the warmth and support from our team. It is wonderful to hear that the secure storage for your bikes and trailer contributed to your comfort, and that your room met your family’s needs. We are delighted the breakfast got your day off to a good start and that the pool provided some enjoyable moments with your children. Jitze will be especially pleased to know that his efforts helped make your visit so pleasant. Our team values your trust and your kind words about our services. We look forward to welcoming you for another pleasant stay. Best wishes, Team Novotel Maastricht Tel +3… fr…

Customer review rating 3.0/5

Antti S. Couples - Confirmed reviews ALL

Poor location, tasteless food, Cold Pool

Dear Antti, Thank you for choosing our hotel and for sharing your review. We deeply regret that your stay was not a positive one and apologize for the shortcomings you encountered. Your comments about our dining offerings have been noted. While we aim to provide varied culinary experiences through our seasonal menus, we acknowledge there was a disconnect with your expectations during this visit. Regarding our recreational facilities, our outdoor pool maintains a standard temperature of 22°C during its May-September operational period. We regret any discomfort this may have caused and will review our seasonal protocols. Our location near major transport links and the Groene Loper pathway typically offers convenient city access. We apologize this aspect didn’t meet your needs and welcome further feedback to improve our guest orientation. We look forward to welcoming you back in the future. Best wishes, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.0/5

Claudette V. Families - Confirmed reviews ALL

Family stay for 1 night, was thankful to have a meal at restaurant and dip in pool before being able to check in! Wish there was a little playground (climbing frame) but overall happy with facilities and pool toys provided.

Dear Claudette, Many thanks for sharing your review. We’re thrilled your family could relax with a meal at our restaurant and a swim before check-in. It’s wonderful these amenities added comfort to your stay. That said, we’re sorry some aspects fell short. We’ll reinforce our cleaning standards and training for newer team members. Your insights about family facilities are valuable as we aim to improve. We’re glad our pool toys kept the little ones entertained. The Groene Loper trail near our hotel also offers lovely family walks to the city center. We look forward to the pleasure of welcoming you back. Many thanks again, Team Novotel Maastricht Tel +3… fr…

Customer review rating 3.5/5

Ali G. Families - Confirmed reviews ALL

The hotel is good, workers are good also. İt is clean. But The corridors and stairs smell so bad. The hotel encourages you to use the stairs but it's impossible because of the smell. I don’t smoke. The hotel also set a limit on smoking. This is very good. You don’t smoke in the hotel rooms and Restaurant. But I think smoke smells better than this. Parking is not free. This is ridicolus. The hotel has a very huge area for parking but nevertheless they take your money for every night. Why? For more money?

Dear Ali, Thank you for taking the time to share your thoughts with us. We’re pleased you found our team welcoming and appreciated the care taken with our cleanliness standards throughout your stay. However, we sincerely regret that some aspects of your experience fell short of your expectations. Our parking fees help maintain security features like barrier controls and CCTV surveillance, while any unusual odors in common areas contradict our regular maintenance routines. Our housekeeping team will conduct additional checks to ensure optimal conditions. Nonetheless, we’re glad our central location near the Groene Loper trail and MECC congress center contributed positively to your family trip. Our smoke-free policy aims to maintain fresh environments for all visitors, and we appreciate your support in this commitment. It would be a pleasure to have you return in the future. Kind regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 3.5/5

Ross S. Families - Confirmed reviews ALL

Stayed as a family and all enjoyed our stay. One negative - mice in the breakfast area.

Dear S., We appreciate your candid feedback; thank you. We’re delighted your family enjoyed our facilities, breakfast selection, and pool during your stay. Creating memorable experiences for families is at the heart of our service, and we’re thrilled these amenities enhanced your time with us. That said, we sincerely regret the unexpected issue in our dining area and appreciate you bringing this to our attention. Our team has reinforced preventive measures in communal spaces, and we’re reviewing sustainability practices to better align with guest expectations. Nonetheless, we’re pleased your booking process through our website was straightforward and that your overall experience reflected our commitment to comfort. Our location near the Groene Loper trail offers easy access to Maastricht’s vibrant center, and we hope you explored the city’s unique charm during your stay. It would be a pleasure to welcome you back on a future occasion. Kind regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Keith R. Families - Confirmed reviews ALL

The Novotel is well located for the City Centre ( 20 -25 minute walk) and for visiting relatives. There was a mix up with our booking we asked for rooms with a walk in showers. One of us had a room for special needs although we had not asked for this & the other two had the shower over the bath. The reception staff were very apologetic but were unable to do anything as all the walk in bath rooms were in use. The following day one of us was able to move to the required room, with the other two happy to stay with their allocation. The hotel breakfast was perfectly adequate. A ever all your staff were friendly and helpful

Dear Keith, Thank you for your positive feedback. We appreciate your kind words about your recent stay at Novotel Maastricht. We are delighted to know that our team’s helpfulness stood out during your visit and that you enjoyed the welcome drink provided. Creating warm and personalized experiences for our guests, especially our loyal ALL members, is something our team truly values. Regarding your room preference, we would like to clarify that there was no mix-up with your request. We did note your preference for a room with a shower; however, unfortunately, no such rooms were available on the evening of your arrival. We always take our guests’ preferences regarding a bath or shower into consideration, while these requests remain subject to availability. We were pleased that our team was able to arrange a room change for you the following day to better meet your expectations. We are also happy to hear that you enjoyed our breakfast and found our website easy to use. We hope you appreciated the convenience of our location, close to Maastricht’s historic center and its beautiful walking routes. We look forward to welcoming you back. Best wishes, Team Novotel Maastricht Tel +3… fr…

Customer review rating 2.5/5

Pui L. H. Business - Confirmed reviews ALL

Room is comfortable and quiet. Online information is not the same (check in and out time) as in the hotel noticeboard. Only one staff working on the reception make the waiting line too long and unpleasant. The staff was too cold to receive the guests, talking like a robot. Not so friendly but bit of elegant and pocket face. Needs to be improving as a receptionist and representative of your hotel. The coffee machine was terribly noise. Shower with very weak and narrow water flowing, very bad experience in this point.

Dear Pui, We thank you for taking the time to share your feedback. We’re pleased you found your room comfortable and appreciated its quiet atmosphere, which we designed to help guests recharge during business trips. However, we sincerely apologize that your experience fell short in several areas. The challenges you faced with service interactions and facility maintenance do not reflect our usual standards. While our reception team aims to balance efficiency with personalized attention, we recognize the importance of warm communication and will reinforce this in training. Regarding the bathroom amenities, we’ve initiated additional maintenance checks to ensure consistent water pressure across all rooms. We do look forward to seeing you in the future for a better experience. Kindest regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 3.5/5

Ann B. Couples - Confirmed reviews ALL

Most of the staff are very friendly. Disappointed that the rooms are not serviced on a daily basis. Lack of mirror above the dressing table where the power socket is located. No power socket located by the full length mirror which would be useful for electric hair appliances. The rooms are in need of an uplift. Breakfast was adequate and the Andre Rieu pre concert dinner was very enjoyable.

Dear Ann, Thank you for writing a review. We’re delighted to hear you found our team members welcoming and enjoyed the special dinner experience during your concert evening. Reinhard will be particularly pleased to know his service contributed positively to your visit. That said, we sincerely regret that certain aspects of your accommodation fell short of your expectations. Your observations about room facilities and maintenance have been noted, as we continuously strive to enhance our guests’ comfort. Regarding booking options, we appreciate your feedback and confirm direct reservations remain available alongside our Accor channels. Finally, we’re glad our central location served you well for exploring Maastricht’s charm and nearby attractions. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 5.0/5

Martyn L. Friends - Confirmed reviews ALL

Excellent experience all round. We were particularly impressed with the friendliness of your staff

Dear Martyn, Thank you very much for your kind feedback. We are thrilled to hear you had such a wonderful stay at Novotel Maastricht. Your praise for our welcoming team and seamless booking experience through the ALL App means a lot. We’re also glad your Classic status added value to your visit. That said, we regret that certain aspects of your stay did not meet your expectations. Our pricing reflects the quality and convenience we aim to provide, and we continuously monitor local rates to remain competitive. Nonetheless, we’re delighted you appreciated our convenient location near the Groene Loper trail. It’s fantastic to know you’d recommend our loyalty program to others, and we look forward to enhancing your future stays through its benefits. We would be delighted to welcome you back on another occasion. All the best, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Terrence P. Business - Confirmed reviews ALL

The hotel room was excellent, plenty of room, great bed to sleep in, breakfast was filling, the staff wonderful, overall a great place to stay.

Dear Terrence, Thank you for your positive feedback. We are thrilled to hear you had such a comfortable stay at Novotel Maastricht. Your appreciation for the spacious room, restful bed, and satisfying breakfast brightens our day. We’re equally glad our team’s warm service stood out, and that booking through all.com met your expectations. As a valued Silver member, your loyalty inspires us to keep raising the bar. We hope to be able to welcome you back in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 3.5/5

Benoit L. Families - Confirmed reviews ALL

Good 25 mns stroll till city standard

Dear Benoit, Thank you for reviewing your visit to our hotel. We are pleased your stay reflected the quality standards we strive to maintain at Novotel Maastricht, particularly during your family visit. However, we sincerely regret that some aspects of your experience fell short of expectations. Our room rates and parking fees are periodically adjusted based on local event calendars and operational costs, while our air conditioning system operates within preset parameters to balance comfort and energy efficiency across all rooms. Nonetheless, we are glad you found our location convenient for exploring Maastricht on foot. As a valued ALL Silver member, your continued trust in our loyalty program is particularly appreciated. We do hope that you will return on another occasion. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Paul A. Couples - Confirmed reviews ALL

reception staff very helpfull, room, bed and breakfast very good, evening menu leaves a lot to be desired. t

Dear Paul, Thank you very much for your kind feedback. We are glad you enjoyed your stay with us. Our team takes pride in providing friendly service and comfortable rooms, and we’re happy these aspects made your visit memorable. Still, we’re sorry the dining experience fell short. We value your input and will keep it in mind moving forward. Finally, we hope you had the chance to discover our convenient access to Maastricht’s vibrant center during your stay. We look forward to seeing you again in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 3.5/5

Luisa D. Business - Confirmed reviews ALL

The personnel were very nice, especially the reception staff. The breakfast was good, too. However, there was only one water station in the hotel. There should be another one. Dinner was not available during my stay, at least not on two of the nights I asked, because the kitchen was closed, which was a bit disappointing. Overall, it's a good place to stay in Maastricht.

Dear Luisa, Thank you for taking the time to share your feedback. We’re pleased our friendly staff and breakfast met your expectations during your business visit. While we regret the inconvenience caused by limited evening dining options, we’re grateful you still found us a good base for exploring Maastricht. Our team remains committed to providing comfortable stays complemented by convenient access to both nature trails and urban attractions. We look forward to the pleasure of seeing you again in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Martin P. Couples - Confirmed reviews ALL

Nice room with big bed

Dear Martin, Please accept our sincere thanks for this kind feedback. We appreciate you choosing Novotel Maastricht for your couple’s getaway. It’s wonderful to hear you found your room comfortable and enjoyed the spacious bedding. We’re also pleased our Accor ALL app made your booking process straightforward. However, we regret any inconvenience caused by the connectivity speed during your stay. Regarding the parking area, we take safety seriously and will reinforce staff training on barrier operations. We also apologize for the missed welcome drink opportunity, our team typically offers this to ALL members, and we’ll review our procedures. Finally, we’re grateful for your strong endorsement of our loyalty program and your 9/10 recommendation score. Your Silver status shows valued commitment, and we’re here to enhance your future experiences. We would be delighted to welcome you back on another occasion. All the best, Team Novotel Maastricht Tel +3… fr…

Customer review rating 0.5/5

Sandra R. Business - Confirmed reviews ALL

Not only was this the worst hotel room i have ever had (and I am traveling frequently), but I was also double-charged and the hotel won't return my money while claiming its a credit card hold which it isn't. I am now left with proving to them that this has been charged to my account. The clerk at the front desk during checkout was the rudest person I have ever come across, she also handled my complaints about the room and the doub;e-charge. I believe she did this on purpose since I have not experienced anything like that ever before. The room had an extremely high bath tub, which was impossible to get in and out. Everything here is outdated except the front hall. The drains smelled so bad that we had close them and not get close to the sink when brushing our teeth.

Dear Sandra, Thank you for taking the time to share your detailed feedback. We are sorry to read that your stay did not meet your expectations. Regarding the room rate, your stay coincided with a large conference in the area as well as exceptionally good weather, which resulted in higher demand and therefore higher room rates. We understand that this also raises expectations, and we regret that your experience did not reflect the value you anticipated. We are sorry to hear about the issues you experienced in your room. We would have sincerely appreciated it if you had informed us about the unpleasant smell from the bathroom drains during your stay, as this would have allowed our team to investigate and resolve the issue immediately. We also understand your concerns regarding the bathtub. In addition to rooms with a bathtub, we also offer rooms with a walk-in shower only. Had we known that the bathtub was causing difficulties, we would have gladly arranged a room change for you. Furthermore, all of our bathtubs are equipped with an anti-slip coating. We are sorry to hear that, despite this safety feature, you still found it too slippery. Regarding housekeeping, we indeed offer room cleaning upon request as part of our sustainability programme. This is explained during check-in, and we are always happy to arrange housekeeping whenever requested. Had you informed us during your stay, we would have ensured your room was cleaned. Finally, we sincerely apologize for the inconvenience regarding the duplicate payment shown in your bankaccount. We are still investigating this matter internally. At present, we have not been able to identify a duplicate transaction on our side, but we continue to look into it and appreciate your patience while we work to clarify the situation. Thank you once again for your feedback. Although we regret that your experience was disappointing, your comments help us improve. We hope you will consider giving us another opportunity to provide you with the level of service we strive to deliver. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 0.5/5

Maria K. Families - Confirmed reviews ALL

I booked a room to stay with my son (minor) to stay on June 27, checking out on June 28. Upon entering the room we were welcome by an awful smell. I had to open the window immediately. Then my son wanted to use the bathroom and it was not only dirty but the shower had growing mold. I asked the reception lady Vera and she informed us there were no other rooms available and she vas very sorry and apologized. With no other options I informed Vera I could not stay my my son in that room as that has a hazard, especially because he has breathing problems. She gave me a letterhead from the hotel confirming I did not stay in the room. I am waiting for the hotel to refund my money. I should consider calling the Health Authority as this is completely unacceptable.

Dear Maria, Thank you for taking the time to share your feedback with us. We appreciate your positive remarks about our accommodation standards and spotless facilities. It’s wonderful to know our breakfast selection met your expectations and that our team’s service stood out during your family stay. However, we sincerely apologize that your experience fell short in some areas. While we take pride in our safety protocols and ALL loyalty benefits, we regret any perception that didn’t align with our usual standards. Your feedback helps us maintain the quality our guests deserve. We’re particularly grateful you highlighted our sustainability initiatives and smooth check-out process. The Groene Loper walking route you used connects beautifully to Maastricht’s historic center, which many families find convenient for exploration. We look forward to welcoming you back. Best wishes, Team Novotel Maastricht Tel +3… fr…

Other web-users rate our hotel

  • 320 reviews 7.9/10 Location
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  • 614 reviews 8.2/10 Service
  • 9 reviews 4.3/10 WiFi
  • 356 reviews 8.4/10 Breakfast
  • 278 reviews 6.8/10 Cleanliness
  • 171 reviews 5.2/10 Amenities
  • 157 reviews 4.9/10 Food

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