Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.3/5 887 reviews

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Novotel Maastricht - Image 1
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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  887 reviews

Customer review rating 4.5/5

Keith R. Families - Confirmed reviews ALL

Dear Keith, Thank you for your positive feedback. We appreciate your kind words about your recent stay at Novotel Maastricht. We are delighted to know that our team’s helpfulness stood out during your visit and that you enjoyed the welcome drink provided. Creating warm and personalized experiences for our guests, especially our loyal ALL members, is something our team truly values. Regarding your room preference, we would like to clarify that there was no mix-up with your request. We did note your preference for a room with a shower; however, unfortunately, no such rooms were available on the evening of your arrival. We always take our guests’ preferences regarding a bath or shower into consideration, while these requests remain subject to availability. We were pleased that our team was able to arrange a room change for you the following day to better meet your expectations. We are also happy to hear that you enjoyed our breakfast and found our website easy to use. We hope you appreciated the convenience of our location, close to Maastricht’s historic center and its beautiful walking routes. We look forward to welcoming you back. Best wishes, Team Novotel Maastricht Tel +3… fr…

Customer review rating 2.5/5

Pui L. H. Business - Confirmed reviews ALL

Dear Pui, We thank you for taking the time to share your feedback. We’re pleased you found your room comfortable and appreciated its quiet atmosphere, which we designed to help guests recharge during business trips. However, we sincerely apologize that your experience fell short in several areas. The challenges you faced with service interactions and facility maintenance do not reflect our usual standards. While our reception team aims to balance efficiency with personalized attention, we recognize the importance of warm communication and will reinforce this in training. Regarding the bathroom amenities, we’ve initiated additional maintenance checks to ensure consistent water pressure across all rooms. We do look forward to seeing you in the future for a better experience. Kindest regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 3.5/5

Ann B. Couples - Confirmed reviews ALL

Dear Ann, Thank you for writing a review. We’re delighted to hear you found our team members welcoming and enjoyed the special dinner experience during your concert evening. Reinhard will be particularly pleased to know his service contributed positively to your visit. That said, we sincerely regret that certain aspects of your accommodation fell short of your expectations. Your observations about room facilities and maintenance have been noted, as we continuously strive to enhance our guests’ comfort. Regarding booking options, we appreciate your feedback and confirm direct reservations remain available alongside our Accor channels. Finally, we’re glad our central location served you well for exploring Maastricht’s charm and nearby attractions. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 5.0/5

Martyn L. Friends - Confirmed reviews ALL

Dear Martyn, Thank you very much for your kind feedback. We are thrilled to hear you had such a wonderful stay at Novotel Maastricht. Your praise for our welcoming team and seamless booking experience through the ALL App means a lot. We’re also glad your Classic status added value to your visit. That said, we regret that certain aspects of your stay did not meet your expectations. Our pricing reflects the quality and convenience we aim to provide, and we continuously monitor local rates to remain competitive. Nonetheless, we’re delighted you appreciated our convenient location near the Groene Loper trail. It’s fantastic to know you’d recommend our loyalty program to others, and we look forward to enhancing your future stays through its benefits. We would be delighted to welcome you back on another occasion. All the best, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Terrence P. Business - Confirmed reviews ALL

Dear Terrence, Thank you for your positive feedback. We are thrilled to hear you had such a comfortable stay at Novotel Maastricht. Your appreciation for the spacious room, restful bed, and satisfying breakfast brightens our day. We’re equally glad our team’s warm service stood out, and that booking through all.com met your expectations. As a valued Silver member, your loyalty inspires us to keep raising the bar. We hope to be able to welcome you back in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

Other web-users rate our hotel

  • 349 reviews 8/10 Location
  • 621 reviews 6.9/10 Room
  • 640 reviews 8.3/10 Service
  • 9 reviews 4.3/10 WiFi
  • 372 reviews 8.4/10 Breakfast
  • 277 reviews 6.8/10 Cleanliness
  • 173 reviews 5.6/10 Food
  • 165 reviews 3.3/10 Value

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