Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.3/5 902 reviews

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Novotel Maastricht - Image 1
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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  902 reviews

Customer review rating 4.5/5

Martin P. Couples - Confirmed reviews ALL

Dear Martin, Please accept our sincere thanks for this kind feedback. We appreciate you choosing Novotel Maastricht for your couple’s getaway. It’s wonderful to hear you found your room comfortable and enjoyed the spacious bedding. We’re also pleased our Accor ALL app made your booking process straightforward. However, we regret any inconvenience caused by the connectivity speed during your stay. Regarding the parking area, we take safety seriously and will reinforce staff training on barrier operations. We also apologize for the missed welcome drink opportunity, our team typically offers this to ALL members, and we’ll review our procedures. Finally, we’re grateful for your strong endorsement of our loyalty program and your 9/10 recommendation score. Your Silver status shows valued commitment, and we’re here to enhance your future experiences. We would be delighted to welcome you back on another occasion. All the best, Team Novotel Maastricht Tel +3… fr…

Customer review rating 0.5/5

Sandra R. Business - Confirmed reviews ALL

Dear Sandra, Thank you for taking the time to share your detailed feedback. We are sorry to read that your stay did not meet your expectations. Regarding the room rate, your stay coincided with a large conference in the area as well as exceptionally good weather, which resulted in higher demand and therefore higher room rates. We understand that this also raises expectations, and we regret that your experience did not reflect the value you anticipated. We are sorry to hear about the issues you experienced in your room. We would have sincerely appreciated it if you had informed us about the unpleasant smell from the bathroom drains during your stay, as this would have allowed our team to investigate and resolve the issue immediately. We also understand your concerns regarding the bathtub. In addition to rooms with a bathtub, we also offer rooms with a walk-in shower only. Had we known that the bathtub was causing difficulties, we would have gladly arranged a room change for you. Furthermore, all of our bathtubs are equipped with an anti-slip coating. We are sorry to hear that, despite this safety feature, you still found it too slippery. Regarding housekeeping, we indeed offer room cleaning upon request as part of our sustainability programme. This is explained during check-in, and we are always happy to arrange housekeeping whenever requested. Had you informed us during your stay, we would have ensured your room was cleaned. Finally, we sincerely apologize for the inconvenience regarding the duplicate payment shown in your bankaccount. We are still investigating this matter internally. At present, we have not been able to identify a duplicate transaction on our side, but we continue to look into it and appreciate your patience while we work to clarify the situation. Thank you once again for your feedback. Although we regret that your experience was disappointing, your comments help us improve. We hope you will consider giving us another opportunity to provide you with the level of service we strive to deliver. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 0.5/5

Maria K. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Besnik K. Families - Confirmed reviews ALL

Dear Besnik, We really appreciate this positive review of your recent visit. We are delighted to hear your family enjoyed their time at Novotel Maastricht. Our team takes pride in providing attentive service, and we’re thrilled you found our location convenient for exploring the city. The Groene Loper trail and proximity to Central Station make it easy to discover Maastricht’s charm, while our seasonal pool offers relaxation after a day of adventures. We look forward to welcoming you back in the future. Kind regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Maria H. Business - Confirmed reviews ALL

Dear Maria, Thank you for letting us know your impressions. We are thrilled you had such a pleasant stay with us. Our team takes pride in delivering warm welcomes and attentive service, and we’re delighted this enhanced your experience. Your kind words about the cleanliness of your room are equally appreciated. That said, we regret any inconvenience you experienced with connectivity during your stay. We continuously work to ensure reliable service in this area. Finally, we’re glad our location made your business trip more convenient. Being steps from the station is a benefit many guests value for seamless travel. We look forward to welcoming you back for another excellent experience with us. Kind regards, Team Novotel Maastricht Tel +3… fr…

Other web-users rate our hotel

  • 360 reviews 8.1/10 Location
  • 651 reviews 6.9/10 Room
  • 660 reviews 8.6/10 Service
  • 8 reviews 7.1/10 WiFi
  • 377 reviews 8.5/10 Breakfast
  • 290 reviews 6.6/10 Cleanliness
  • 166 reviews 3.5/10 Value
  • 117 reviews 8.2/10 Pool

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