Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.3/5 939 reviews

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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  939 reviews

Customer review rating 3.5/5

Philip B. Couples - Confirmed reviews ALL

This is a 4 star rated hotel - I have stayed at Novotel before. To be told "No cleaning unless requested due to sustainabilty/green certification" does not wash - THAT is simply to save the hotel money. For 4 star I expect my room to be cleaned daily without requesting. The reception staff were very good and friendly - could not rate them any better. Air con struggled in the heat

Dear Philip, We appreciate you sharing your comments with us. We are delighted that our reception team made such a positive impression during your stay. It is wonderful that you found them friendly and helpful, and we will be sure to share your kind words with the ladies at the front desk. However, we are sorry that some aspects of your stay did not meet your expectations. Our guests have the option to request daily housekeeping whenever needed, and our team is always available to assist with any requirements during your stay. We are also happy to help with any difficulties with room temperatures. Nonetheless, we are pleased that your booking process, check-in experience and departure went smoothly. Your satisfaction with our WiFi service and loyalty program is also appreciated, and we value your continued membership with us. We hope to welcome you back for an improved experience. Best wishes, Team Novotel Maastricht Tel +3… fr…

Customer review rating 2.0/5

Monica C. Families - Confirmed reviews ALL

I needed to stay in Maastricht for one night and this hotel "did the job" but was not in walking distance to the center as I initially wanted. There is a bus taking you to the center, which is handy though. The room was clean and had all the towels and toiletries necessary; from this point of view, I am very satisfied. Why I am giving it a "red" review is because all over the hotel there were groups of men walking around or hanging in the corridor, speaking loudly on the phone in different languages, food smells coming out of rooms - probably cooking or heating up food in rooms, I was alone with 2 kids and we didn't feel great when waiting for the elevator 6 men were breathing in my neck. Also, the restaurant was definitely nothing special, but extremely expensive. We had to eat in, because of the late time and distance to the center, and I thought it would be a great idea, but the price was almost 100 euros for 1 adult with 2 kids, where the kids shared 1 pizza and one portion of wings. One point I also loved is that this is meant to be a family place, with a lot of board games and magazines to share in the lobby. The atmosphere would have been great if it wasn't for those groups (I assume refugees or some type of workers, maybe?)

Dear Monica, Thank you for sharing your opinion about your time at our hotel. We appreciate your recognition of our room standards and essential amenities during your stay. However, we regret to learn that certain aspects of your visit did not meet your expectations. Please know that the comfort and safety of our guests remain very important to us, and our team is available 24/7 should any concerns arise during a stay. As no issues were not brought to the attention of our front desk team at the time, we unfortunately were not given the opportunity to assist or take immediate action. Additionally, we would like to mention that cooking in the rooms is neither possible nor permitted. Regarding the restaurant pricing mentioned, we believe there may have been some confusion, as the combined cost of a pizza and a portion of chicken wings would not amount to the figure quoted. We welcome visitors of all cultures and backgrounds, and again thank you for your comments. Guest feedback remains important to us as we continually strive to enhance the overall guest experience. Nonetheless, we’re pleased that the nearby bus connection provided convenient access to Maastricht’s center. We hope to have the opportunity to welcome you back in the future. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Oleksandra L. Couples - Confirmed reviews ALL

everything was great except that there is no toilet brush in the toilet

Dear Oleksandra, We would like to thank you for taking the time to review your time at our hotel. We are thrilled to hear your stay at Novotel Maastricht was enjoyable overall. We are delighted that your experience with us met your expectations for a relaxing couple’s getaway. That said, we regret any inconvenience you encountered with the bathroom amenities and the value of your stay. Our team is always ready to assist with any needs during your visit. We hope you managed to explore the nearby Groene Loper trail and Maastricht’s charming city center, both just a short walk from our hotel. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 4.5/5

Jason C. Business - Confirmed reviews ALL

All of the staff were excellent. Reception, bar, restaurant. Nothing was too much trouble even when I was last minute at the restaurant. Excellent.

Dear Jason, We appreciate you letting us know about your recent visit. It is wonderful to hear about your positive experience at Novotel Maastricht. We are delighted that our team across reception, the bar, and the restaurant made your stay seamless. Their dedication to accommodating last-minute requests reflects our commitment to service. That said, we regret any concern about the value of our breakfast offering. We aim to balance quality and affordability, and your feedback helps us refine this. Finally, we are glad the tranquil environment and modern amenities contributed to a comfortable business stay. Your recognition of our team’s efforts means a great deal to us. We hope to have the pleasure of welcoming you again. Kind regards, Team Novotel Maastricht Tel +3… fr…

Customer review rating 5.0/5

Jacy Y. Couples - Confirmed reviews ALL

Wonderful staff and the room was roomy. There was a very nice trat box for my dog. They aren't located near the center, about a 40 minute walk in, or a bus ride.

Dear Jacy, Thank you for choosing our hotel. We’re thrilled you enjoyed your stay at Novotel Maastricht. Our team takes pride in providing warm service, and we’re delighted you found your room spacious and comfortable. Your recognition means a lot to us. That said, we regret any inconvenience regarding our location. The city center is accessible via the Groene Loper trail, a 20-minute walk from our doorstep, and we’re happy to help plan your routes for future visits. Finally, we’re glad your furry companion appreciated the special welcome treat, we always aim to make every family member feel at home. We look forward to welcoming you back. Best wishes, Team Novotel Maastricht Tel +3… fr…

Other web-users rate our hotel

  • 363 reviews 8.1/10 Location
  • 660 reviews 6.8/10 Room
  • 673 reviews 8.6/10 Service
  • 8 reviews 7.9/10 WiFi
  • 381 reviews 8.5/10 Breakfast
  • 295 reviews 6.5/10 Cleanliness
  • 181 reviews 5/10 Amenities
  • 169 reviews 3.4/10 Value

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