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Novotel Maastricht Hotel 4 stars

Customer review rating 4.3/5 5,644 reviews
Novotel Maastricht
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+ 30 Services
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Room 1

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Children's age

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Hotel extras

  • Free shuttle service to the centre, train station and MECC

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Outdoor heated pool for hotel guests

  • Rental bicycles and scooters available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • PorterPaying
Leisure and activities
  • Open from May untill September
  • Outdoor playground for children
  • Golf
  • Tennis
  • Boat excursions (Nearby)
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH
maastricht
netherlands

Tel: +31433611811

Fax: (+31)43/3616044

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRUSSELS ZAVENTEM At 114km / 70.84 miles

  • By plane

    COLOGNE AIRPORT At 104km / 64.63 miles

  • By plane

    DUSSELDORF AIRPORT At 108km / 67.11 miles

  • By plane

    MAASTRICHT AACHEN At 15km / 9.32 miles

  • By plane

    MST/ AACHEN AIRPORT At 10km / 6.21 miles

  • By helicopter

    MST/AACHEN AIRPORT At 10km / 6.25 miles

  • By car

    CADIER&KEER / VAALS At 0.1km / 0.06 miles

  • By car

    WIJK 26 At 0.1km / 0.06 miles

  • By train

    CENTRAL STATION At 3km / 1.86 miles

  • By train

    MAASTRICHT CS At 2km / 1.25 miles

  • By train

    MAASTRICHT RANDWYCK At 1km / 1 miles

GPS :50.84499, 5.718246

Our accommodations

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years old when sharing a room with their parents or grandparents.

Standard Room with one double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

RESTAURANT@NOVOTEL

Type of cuisine: International

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR@NOVOTEL

Photo non contractuelle / Strictly non binding

The bar is a meeting place in the Novotel Maastricht that offers a combination of international cuisine and more traditional snacks. The Bar has a relaxing atmosphere where you can meet friends and colleagues and use the free WIFI.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 180 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel Maastricht

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,644 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,170 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Completely Professional

Customer review rating 4.3/5

Mark V. Solo - 25/03/2020 Confirmed reviews ALL

It was very strange as only 3 rooms occupied at the hotel during my stay. But the staff were amazing, brilliant, professional and helpful. They ensured that social distancing was maintained at all times. They are a credit to Novotel. Thank you - I will be back to stay again when all this is over. Mark V./.

Dear mark V., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kimberly Schumacher Novotel Maastricht

Nice two days in Maastricht

Customer review rating 4.3/5

Alex S. Solo - 16/03/2020 Confirmed reviews ALL

Novotel is the best place to stay in Maastricht. It is a bit far from the city center. But it has everything you need after all: nice room with shower and cozy bed.

Dear Alexandr S., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kimberly Schumacher Novotel Maastricht

Perfect location for TEFAF. Friendly and helpful staff. Nice bar and restaurant. An overall “tranquil” feel, which is very pleasant

Customer review rating 4.3/5

Mark A. Business - 14/03/2020 Confirmed reviews ALL

I used yiurvhotel yet again whilst working at TEFAF. It was just right.

Dear Mark A., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kimberly Schumacher Novotel Maastricht

Happy family weekend

Customer review rating 4.3/5

Norman D. Families - 02/03/2020 Confirmed reviews ALL

We enjoyed the Carnival in Maastricht and coming back to a clean and friendly hotel.

Dear Norman D., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kimberly Schumacher Novotel Maastricht

Maastricht is a nice location

Customer review rating 4.3/5

A.th. P. M. Couples - 29/02/2020 Confirmed reviews ALL

Have stayed in your hotel several times which means that we like it.

It was okay

Customer review rating 4.3/5

Anonymous Couples - 20/02/2020 Confirmed reviews ALL

It was great. Beds were comfortable and room had a lot of space. Breakfast was great too. The complaints I have were that there was a big draft on the door to the corridor and the temperature of the shower was non consistent. Felt more like a cold shower, which made it very unpleasant. The receptionist tried to charge me with a parking fee while I didn't have a car and did not ask me about the stay.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Nice stay

Customer review rating 4.3/5

Hb Families - 19/02/2020 Confirmed reviews ALL

Hotel in nice. A good walk from the city centre. Not much going on in the area. There is a free bus on the hour to the centre of town during the day.

Dear Helen B., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kimberly Schumacher Novotel Maastricht

good location

Customer review rating 4.3/5

Anonymous Families - 08/02/2020 Confirmed reviews ALL

We have been in the hotel before. This time 2 things were less good. 1) the mirror in the bathroom showed black fungus parts on the end where the mirror rests in the cabinet 2) while showering the temperature started changing after a few minutes , up and down

Dear Walter W., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kimberly Schumacher Novotel Maastricht

Hope to revisit the hotel soon.

Customer review rating 4.3/5

Eric Couples - 06/02/2020 Confirmed reviews ALL

Good and friendly service, clean and compleet equiped rooms. Good food.

Dear Hendricus V., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kimberly Schumacher Novotel Maastricht

Love to come back again

Customer review rating 4.3/5

Anastasija C. Families - 04/02/2020 Confirmed reviews ALL

We had a very nice stay, the staff was very kind, we liked the care of all to make us happy and pleased.The location is good, but you need a car in order to move around , the hotel was not heated enough, that was the only problem we had faced.

Dear Anastasija C., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Natrop Novotel Maastricht

Dinner at hotel restaurant took a very long time

Customer review rating 4.3/5

Markus Business - 26/01/2020 Confirmed reviews ALL

Not enough staff to serve all guests eating at restaurant

Dear Melanie L., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kimberly Schumacher Novotel Maastricht

good location

Customer review rating 4.3/5

Rob Business - 25/01/2020 Confirmed reviews ALL

Nice hotel clean and comfortable rooms. Good breakfast and very friendly staff

Dear Rob B., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kimberly Schumacher Novotel Maastricht

disappointing

Customer review rating 4.3/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

- Toilet smelled terribly - Shower was not clean - Did not get the meal served I ordered.

super

Customer review rating 4.3/5

Errol M. Couples - 13/01/2020 Confirmed reviews ALL

front desk very kind service, clean room and great breakfast

Dear errol m., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Natrop General Manager

Nice hotel and friendly staff

Customer review rating 4.3/5

Yoel R. Business - 10/01/2020 Confirmed reviews ALL

Nice hotel. Friendly staff and clean rooms and public ambient. The location is not perfect...the city center is 20 mins walking distance. The hotel offer shuttles to city center and also bicycles for rent.

Dear Yoel R., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kimberly Schumacher Novotel Maastricht

Not sure if I would book again

Customer review rating 4.3/5

Marnix Couples - 08/01/2020 Confirmed reviews ALL

We had an 2 day stay, had to pay for the parking lot while gates were open and around the hotel everything is free. The diner we had was bad, steak was from the freezer and taste like cardboard. Te hotel room was nice and clean, but after a night sleep we noticed that the bed was bad.. We both woke up with backpain.. Breakfast was very good, organization and food.

Dear Marnix V., Thank you for taking the time to tell us about your experience at the Novotel Maastricht. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the parking we charge € 8.00 per night, but just outside the hotel it is not free parking. There are parkingmachines were they charge per hour just outside the hotel. I am sorry that our beds did not meet your preference. We did tough have new beds in all the rooms for last year only. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Novotel Maastricht

Amazing hotel with a nice restaurant

Customer review rating 4.3/5

Anoop S. Families - 08/01/2020 Confirmed reviews ALL

We celebrated our New Year far away from the nuisance of a crowded city and our stay in Maastricht with Novotel was excellent. We wished the rooms could be slightly bigger with enough space for all the amenities. The Winners restaurant where we had our NY dinner was amazing. Thoroughly enjoyed it!

Dear Anoop S., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Natrop General Manager
Customer review rating 4.3/5

Anna Families - 07/01/2020 Confirmed reviews ALL

Comfortable bed but pillows could be better. I was charged for a breakfast we didn’t take but was refunded promptly after my refund request. My golden retriever Buster has always been welcome and this is so important to me. THANK YOU!

Dear Anna D., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi natrop Novotel Maastricht

Perfect Xmas break

Customer review rating 4.3/5

S M. Families - 06/01/2020 Confirmed reviews ALL

This was out first ever family hotel stay together. The staff were brilliant - met on arrival, very polite and friendly staff, most of my emailed questions were answered before arrival, nothing was too much trouble, lovely child friendly environment. Board games on request. I had requested on my online booking and my email a bathroom with a bath but we found that our room only had a shower and also found out on arrival that the pool was closed for the winter, so we were initially left rather disappointed. However the next day the hotel staff called me to let me know that another room was available with a bath. This made our stay feel almost perfect! We only missed out on the pool that is sadly closed during the winter (nothing was mentioned in the website about opening times/months). Also there was no mention of paid parking on the website. I'm not sure why you charge your guests to use the car park., but at least it was reasonable. The shuttle service was already pre-booked and very busy, which was a shame, but the alternative taxi service was affordable. The only thing we needed to ask for was extra bedding and pillows - our 2 young children shared the sofa bed but couldn't share a duvet, which caused arguments in the night. Apart from those small online booking issues, the staff at the hotel were amazing and made our stay in Maastricht brilliant! We would love to return again in the summer. Thank you so much for everything!

Dear Suzi M., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Natrop General Manager

Nice hotel

TripAdvisor rating 4.0/5

yoelro Business - 05/01/2020 TripAdvisor review

The staff is very friendly and the room is clean. The breakfast is very good. The location is not so good. Is not close to city center and there are no commercial locations close to the hotel. There are bicycles for rent.

Dear Yoel, Thank you very much for your stay with us and we hope to see you next time again !
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