Novotel Maastricht

Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.2/5 1,323 reviews

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Description

Hotel extras

  • Easy accessible by car or train. Just 10 minutes from the heart of the city

  • Delicious breakfast, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Outdoor heated pool for hotel guests

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

  • By plane

    BRUSSELS ZAVENTEM At 114km / 70 miles

  • By plane

    COLOGNE AIRPORT At 104km / 64 miles

  • By plane

    DUSSELDORF AIRPORT At 108km / 67 miles

  • By plane

    MAASTRICHT AACHEN At 15km / 9 miles

  • By plane

    MST/ AACHEN AIRPORT At 10km / 6 miles

  • By helicopter

    MST/AACHEN AIRPORT At 10km / 6 miles

  • By car

    CADIER&KEER / VAALS At 0km / 0 miles

  • By car

    WIJK 26 At 0km / 0 miles

  • By train

    CENTRAL STATION At 3km / 1 miles

  • By train

    MAASTRICHT CS At 2km / 1 miles

  • By train

    MAASTRICHT RANDWYCK At 1km / 1 miles

GPS:50.84499, 5.718246

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT@NOVOTEL

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years old when sharing a room with their parents or grandparents.

Our guest reviews

Our guest reviews for
Novotel Maastricht

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,323 reviews

TripAdvisor Rating  4.0/5  1,221 reviews

Decent hotel

Customer review rating 3.0/5

Emanuele Families - Confirmed reviews ALL

Hotel is clean and the crew is kind, however overall experience for a 4* hotel is not great, but it was ok. Maybe we were unlucky that day, but the breakfast stuff was quite stodgy and overcooked. I really did not expect we had to pay the parking (maybe it was my oversight when I booked the hotel, I saw parking available, but did not look for the price). Overall the thing which annoyed me most was that the room fridge was empty (ok, to a certain extent), I had to go to the concierge to pick up some water and I was not able to charge it directly to the room, since I paid with the debit card instead of the credit card.

Lovely Hotel

Customer review rating 5.0/5

David M. Business - Confirmed reviews ALL

Love this hotel stay there when i can it is convenient for the city and work.

Dear David M., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

Customer review rating 3.5/5

Fx G. Families - Confirmed reviews ALL

Hotel aging, long wait to check-in, parking fee

Good stay with helpful staff

Customer review rating 4.0/5

David D. Friends - Confirmed reviews ALL

Good stay with our friends.The reception sorted out problems with the booking that had resulted from cancellations and rebooking as a result of Covid.The room was very comfortable and the breakfast was good. All the staff were very friendly and helpful.The hotel is around 30 minute walk from the centre but easy and safe to walk even at night.

Very good stay & most welcoming staff

Customer review rating 5.0/5

Arnaud Solo - Confirmed reviews ALL

Very easy & simple checkin experience upon arriving. The stay was perfect . Every time & in every hotel the experience should be like this one . Special thanks to Iris & Tessa !

Dear Arnaud V., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayenne Ritchi

happy

Customer review rating 4.5/5

J. Families - Confirmed reviews ALL

everything went well.

Dear anne J., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sacha Rutgrink

Great hotel, place, experience

Customer review rating 5.0/5

C. F. Families - Confirmed reviews ALL

The rooms was comfortable for 2 adults and 2 children, we could sleep well, but not a lot of space to circulate. All the rest was great: breakfast, shower, clean

Dear Felipe F. C., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayenne Ritchi

Good Stay

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Although we arrived late, the receptionist was smiling, professional and very nice. The bed was comfortable, but the heating was not working in my room (and it was quite cold outside) and the shower pressure was very weak - I even thought that the faucet pressure was stronger than the shower. Otherwise, the room was spacious and well appointed.

Dear Karine B., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayenne Ritchi

Good service

Customer review rating 5.0/5

Tanya Solo - Confirmed reviews ALL

Every time I stay in Novotel Maastricht I am impressed with the commitment of the staff to provide high quality services. The rooms are very clean, the breakfast is rich, diverse and well served. I will keep choosing this hotel every time I have the occasion to visit Maastricht.

Dear Tanya K., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

Clean and nice, good staff

Customer review rating 4.0/5

H. Families - Confirmed reviews ALL

The hotel was very clean and staff was helpful. The room was large and the beds were very comfortable. It was just a little farther from the city center than we expected, but not a difficult walk to get there.

Dear H. Heather, We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayenne Ritchi

Great service, very clean and comfortable!

Customer review rating 4.5/5

Mara Families - Confirmed reviews ALL

Really enjoyed our stay. Friendly staff and nice clean comfortable stay!

Dear Mara V., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayenne Ritchi

A very good stay at this time but overpriced on the weekend

Customer review rating 5.0/5

Dietmar Z. Business - Confirmed reviews ALL

Everything wars smooth but the prices tased up on the weekend stay even as an Accor member.

Dear Dietmar Z., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

good stay, staff was friendly.

Dear Chun C., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

The worse Novotel I'd ever seen

Customer review rating 1.5/5

Andrew S. Business - Confirmed reviews ALL

Very bad. Was it Ibis before? I have no upgrade, no welcome gift, no water in my room, most of the times no shampoo and shower gel refreshment. Restaurant downstairs is dangerous to eat, and breakfast in the morning is very expensive, but nothing really you can eat there

Dear Andrew S., Thank you for taking the time to tell us about your experience at the Novotel Maastricht. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are very sorry to hear that you did not receive a welcoming drink (due to your membership) upon the check-in. We will discuss this with our staff to improve the experience. I saw in the system that the Upgrade was already booked for your date stay. Unfortunately, this is why we could not provide the Upgrade to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iris Coolen

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff very friendly and approachable. From check in to the meal in the evening… it was great.

Dear Craig S., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayenne Ritchi

Prima

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Prima hotel

Dear M.H.T. B., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Maastricht

family stay

TripAdvisor rating 4.0/5

Farahnazkhan TripAdvisor review

Good and pleasant stay for family. The room was clean and has all the neccesity that are essential. The location is good and there is parking for those who brings car. The buffet breakfast could be better and could be more generous as its a packed breakfast due to lockdown. Providing 1 butter for few breads is too little and when asked for more you only get one extra is a bit too stingy for the amount that we paid for breakfast. Small food items such as butter and Jam probably can let the customer pick up themself and decide how much they want.

Very nice hotel, good location, very friendly staff

TripAdvisor rating 5.0/5

martialfaure Business - TripAdvisor review

A very nice modern hotel, very comfortable rooms, super friendly staff, good restaurant, and excellent breakfast buffet. Moreover, well located near the highways to both Maastricht, and Liege in Belgium

Novotel maastricht

TripAdvisor rating 2.0/5

ecem5555 Couples - TripAdvisor review

Room was booked as double bed, but there were two seperated beds. And the reception did not helped for double bed. Rooms are clean but old. Parking is not free, paid 8 eur per day. Not so close to the city center

Very nice hotel at a very affordable price!

TripAdvisor rating 5.0/5

Olivier_Luxon TripAdvisor review

Well located hotel, welcoming staff and clear/modern rooms for a very very decent price. Large room even with 2 small kids and breakfast included in the deal so ;-) Last but not least, very big parking right in front of the hotel.

Dear Olivier, Thank you for your review. How nice to hear that yo have had a pleasant stay with us! Hope to welcome you soon again. Kind regards, Iris Coolen

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