ibis budget Aachen Raeren Grenze 1 star

Customer review rating (ALL Rating) 3.9/5 530 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free WIFI in the hotel

  • Rooms up to 4 persons max.

  • Non smoking rooms

  • Easy access to Aachen and Maastricht

  • Next to Aachener Wald

Our accommodation(s)

Room

Standard Room with 1 double bed

  • 3 persons
  • 14 / 150 sq ft
  • Bedding 1 x Single bed(s) and 1 x Double bed(s)

Hotel location

ibis budget Aachen Raeren Grenze

Aire de repos de Lichtenbusch, Autoroute E40 n°4
4731 RAEREN
Belgium

GPS:50.717442, 6.117824

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  530 reviews

TripAdvisor Rating  3.5/5  292 reviews

Really handy location

Customer review rating 4.0/5

Mauswife Families - Confirmed reviews ALL

No frills. A good place to lay your head close to the road. No time wasted!

Dear Guest, Thanks for taking the time to review your stay at our hotel. We're delighted to hear that our location was convenient for your travels and that you found our hotel suitable for a restful stop. It's great to know that our team was able to respond promptly and efficiently to the issue with the window hinge, ensuring your comfort by providing an alternative room without delay. We do hope to welcome you back in the future. Best wishes, Degives Véronique, Manager

Black mould on walls

Customer review rating 0.5/5

Tom G. Families - Confirmed reviews ALL

Extremely disappointed, black mould on the wall in the corner of the room. No control for heating until we spoke to reception to turn it on.

Dear Tom, Thank you for taking the time to share your experience with us. We're glad to hear that our reception team was able to assist you and make a positive impact on your stay. We pride ourselves on our helpful colleagues and are always happy to hear when they have gone above and beyond. However, we are concerned to read about the issues you encountered regarding the cleanliness of your room. Please be assured that our team is committed to maintaining high standards of cleanliness and guest satisfaction. We would like to apologize if this was not reflected during your visit. We note your comment about the room's heating and are pleased to confirm that we are able to adjust the heating to ensure our guests' comfort. As for the breakfast offerings, we aim to provide a variety of options and will take your suggestion about including eggs into consideration. We hope you will consider staying with us again in the future. Best regards, Degives Véronique, Manager

Customer review rating 5.0/5

Francisco V. E. B. Couples - Confirmed reviews ALL

Great staff, as always. Breakfast is fresh with good variety. Room was very clean and tidy

Dear Francisco, We thank you for this positive feedback. We're thrilled to hear you enjoyed the variety of our breakfast offerings and found the room to your satisfaction in terms of cleanliness. Our team is committed to providing excellent service, so your compliment towards our staff is very much appreciated. It's always our aim to ensure our guests have a comfortable and pleasant stay. The entire team look forward to welcoming you back for a future visit. Kind regards, Degives Véronique, Manager

Good stay

Customer review rating 4.0/5

Robot S. L. Families - Confirmed reviews ALL

Nice, place but if open the a smell mobil smoke

Dear L., Thank you for taking the time to share your review. We're pleased to hear that you found value in your stay and appreciated the straightforward and fast service our hotel offers. Our team strives to provide clear and helpful information to enhance our guests' experience. We regret to hear about the issue with the smell of smoke you encountered. While we offer a smoke-free environment in most parts of our hotel, we do have designated smoking rooms to accommodate all guests. We wish to assure you that we are continuously looking into ways to improve the comfort for all our visitors. Rest assured, your feedback is important to us. We hope to have the opportunity to welcome you again. Best wishes, Degives Véronique, Manager

Very helpful staff

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Very helpful staff

Dear Guest, Many thanks for your feedback. We're delighted to hear that you found our staff, particularly our reception team, to be very helpful. Our team strives to provide excellent service, and it's rewarding to know that their efforts have positively impacted your stay. We note your comments regarding the condition of your room. While our hotel maintenance is ongoing, and we ensure daily housekeeping, we regret to hear any instance where we may not meet our high standards. Rest assured, we are looking into the matter to prevent such experiences in the future. We hope that you will return in the future. Best regards, Degives Véronique, Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 438 reviews 7.9/10 Location
  • 729 reviews 4.4/10 Room
  • 581 reviews 9.1/10 Service
  • 16 reviews 6.7/10 WiFi
  • 433 reviews 3.3/10 Comfort
  • 363 reviews 4.4/10 Cleanliness
  • 323 reviews 6.8/10 Breakfast
  • 88 reviews 3.2/10 Amenities

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