Dear Jufadilla B. J., Thank you very much for your kind feedback and for your continued loyalty as an ALL Accor member. We are pleased to hear that you had a great experience, enjoyed the warm welcome from our team, and found your stay comfortable. We also appreciate your feedback regarding the Wi-Fi service and will share it with the relevant team for further review and improvement. We truly value your continued support and look forward to welcoming you back again in the future. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Khun Kultida T., Thank you very much for your kind feedback and for your continued loyalty as an ALL Accor Platinum member. We are delighted to hear that you appreciated our excellent location and had a good experience during your stay. We also appreciate your feedback regarding the breakfast and Wi-Fi services, and will share your comments with the relevant teams for further review and improvement. We truly value your continued support and look forward to welcoming you back again in the future. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Kwai Y. I., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you appreciated our convenient location and found our team helpful and friendly. Your kind recognition is truly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back again in the future. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Kai C. A. F., Thank you very much for your kind feedback and for your continued loyalty as an ALL Accor member. We are delighted to hear that you appreciated our convenient location near the BTS station and enjoyed our delicious breakfast. Your support and appreciation are truly valued and serve as a wonderful encouragement to our team. We look forward to welcoming you back again in the future. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Jacquelyn E. D., Thank you very much for sharing your feedback with us. We are delighted to hear that you had a comfortable stay and appreciated our convenient location. We sincerely apologize for the inconsistencies in the housekeeping service, particularly regarding the replenishment of tissues and toilet paper, changing towels, and emptying the trash bin. We understand how these details can affect your comfort and will share your feedback with our Housekeeping team for further attention and improvement. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more comfortable and consistent experience. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Paula J. H., Thank you very much for your wonderful feedback and for choosing to stay with us for the second time. We are delighted to hear that you enjoyed our convenient location, comfortable room, and the warm and helpful service from our team. We are especially pleased that you appreciated our housekeeping service and the friendly care from our room attendant. We will certainly share your kind compliments with the team as encouragement and appreciation. Thank you for your continued support. We look forward to welcoming you and your family back again next year. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Khun Sirawit L., Thank you very much for your kind feedback. We are delighted to hear that you appreciated our great location and enjoyed the food at the hotel. We would also like to sincerely thank you for your continued loyalty as an ALL Accor Gold member. Your support and trust are truly appreciated. We look forward to welcoming you back again soon. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Tahir N. Q., Thank you very much for your kind feedback. We are delighted to know that you had a good experience with us. We also appreciate your feedback regarding the Wi-Fi service. Your comments are valuable to us, and we will share them with the relevant team for further consideration and improvement. We look forward to welcoming you back again soon. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Shahar B. Y., Thank you very much for your wonderful feedback. We are delighted to hear that you felt warmly welcomed and were pleased with our service, as well as the early check-in and late check-out arrangements. We would also like to sincerely thank you for your continued loyalty as an ALL Accor member. Your support and trust are truly appreciated. We look forward to welcoming you back again soon. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Christopher K. P. T., Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced upon arrival and understand your concern regarding the Web Check-in process. Please be assured that guests are welcome to complete the Web Check-in prior to arrival. This allows our hotel to be informed of your expected arrival time and prepare accordingly to help make the check-in process smoother. However, under the applicable regulations in Thailand, we are still required to verify the guest’s passport and obtain the guest’s signature on the registration card upon arrival. We understand that this may have caused some confusion, and we apologize if this was not clearly communicated to you. Thank you for your valuable feedback, which will help us improve our communication and arrival experience. We hope to have the opportunity to welcome you back and provide you with a smoother stay in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Khun Yuparat K., Thank you very much for your wonderful feedback. We are delighted to hear that you had a great experience and appreciated our friendly, welcoming, and helpful team. We are also pleased that you were satisfied with the housekeeping service. Your kind comments are truly appreciated and serve as a wonderful encouragement to our entire team. We look forward to welcoming you back again in the future for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Khun Ajjima N., Thank you very much for your kind feedback. We are delighted to hear that you found your room very clean and comfortable. It is also wonderful to know that our Housekeeping team always greeted you with a friendly smile and made you feel welcome during your stay. Your kind appreciation means a great deal to our team and is a wonderful encouragement to them. We look forward to welcoming you back again in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Akiko H., Thank you very much for your kind feedback and for your continued loyalty as an ALL Accor member. We are delighted to hear that you enjoyed our convenient location, friendly service, clean rooms, comfortable bed, and the convenience of having a store downstairs. We also appreciate your comment regarding the unusual smell during the first few days. We will share this with our Housekeeping team for further review. We are pleased to know that you had a great stay and look forward to welcoming you back again when you visit the Siam area. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Hsinyu C., Thank you very much for your kind feedback. We are delighted to hear that you appreciated our convenient location and enjoyed a simple yet comfortable stay with us. Your positive comments are truly appreciated and serve as a wonderful encouragement to our team. We sincerely look forward to welcoming you back again in the future for another comfortable and enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Grace E. T., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you found your room clean and comfortable and appreciated our convenient location and value for money. We are truly sorry to hear about your concern regarding possible insect bites on your last night. We take this matter very seriously and will ensure that room 1107 and the bed are thoroughly inspected by our relevant team for your concern and further preventive measures. We are also delighted to hear that you experienced such friendly and hospitable service from our team member at the bar on the 9th floor of Mercure Bangkok Siam. Although we do not have his name, we will share your kind comments with the team, especially regarding the warm and caring service he provided to your children. Thank you again for your valuable feedback and for bringing this matter to our attention. We sincerely hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Khun Suniphat C., Thank you very much for your wonderful feedback and, most importantly, for your continued loyalty as an ALL – Accor Live Limitless Platinum Member. We are truly delighted to know that you continue to choose our hotel whenever you visit Bangkok and that you appreciate our convenient location with easy access to the BTS. Your continued support and trust mean a great deal to our team. We sincerely look forward to welcoming you back on your next visit to Bangkok and making your stay another enjoyable one. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Hong C. W. C., Thank you very much for your continued support and for choosing to stay with us many times. We are delighted to know that you continue to enjoy your stays with us. We also truly appreciate your understanding and kind comments regarding our Housekeeping team. While we are sorry if the service did not always meet your expectations due to the team's workload, we are pleased to know that you found our team members nice and friendly. Your feedback is greatly appreciated and will be shared with the relevant team for further review and improvement. We sincerely thank you for your continued loyalty and look forward to welcoming you back again soon. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Jit L. L., Thank you very much for your continued loyalty and for taking the time to share such detailed feedback with us. We are delighted to know that you continue to appreciate our convenient location and the warm hospitality provided by our Bell Concierge and Front Desk teams. We are especially grateful for your kind recognition of Khun Cindy, Khun Patcharin (Oil), and Khun Rang. Your thoughtful compliments will certainly be shared with them as well as their respective teams as a wonderful encouragement. At the same time, we sincerely appreciate your constructive comments regarding the breakfast buffet, particularly the Asian selection. As a returning guest, your feedback is especially valuable to us. We are sorry to learn that the variety and quality of some dishes did not meet your expectations. Your comments regarding the preparation, texture, and seasoning of the dishes will be shared with our Food & Beverage and Culinary teams for further review and improvement. Thank you once again for your continued support and honest feedback. We truly value your loyalty and look forward to welcoming you back for an even more enjoyable stay and dining experience. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Catherine C., Thank you very much for your kind appreciation. We are delighted to know that Jitk, her colleagues, and our Porter team made a positive impression during your stay. Your kind recognition is greatly appreciated and will certainly be shared with the team as a wonderful encouragement. Thank you again for your support, and we sincerely look forward to welcoming you back again in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager