Mövenpick BDMS Wellness Resort Bangkok 5 stars

Dear Florent, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on your recent travel to Bangkok and thank you for taking the time to share your experience. As a valued ALL Accor Gold Elite member, your opinion is very valuable to me in order to reflect on our service offerings and continuously look at ways to further improve our guest's experience in the future. I was pleased to read that you have fully enjoyed your time with us and appreciated the hotel's convenient location, a peaceful tropical resort emphasizing on our guest's relaxing and the comfort of the room, ensuing a relaxing and enjoyable stay. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Andre, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and for going to the trouble of sharing your experience. I genuinely welcome every guest's feedback in a constructive manner, even more from a valued ALL Accor Silver member, as this helps me to constantly reflect on our service offerings and continuously look at ways to further enhance our customer experience in the future. However, I understand that your recent stay experience was not to your expectation, and you were unhappy with the check-in experience as the suite was not available immediately, with the balcony not being furnished, with the Movenpick bathroom amenities not to your expectations, with the additional charges for the extra-bed, with the deposit policy, with the breakfast offering and the supplement for the glass of Prosecco, the Executive Lounge facilities, the noise inconvenience from the children and the dress-code from some of guests. I sincerely empathize with your feelings and apologize that the experience did not meet your expectations. I fully recognize that every guest has a different expectation and appreciate about a hotel's facilities, which I fully respect. Allow me to genuinely and transparently address some of the points, hoping to ease your concerns and bring you comfort and reassurance that your feedback and experience matter to me. Following your comment, I have naturally called for an investigation, speaking with our Duty Manager, our Front Office Manager, reviewing the details of your reservation and check-in in the system. I noticed that, while you have arrived at the hotel at around 2.00 PM, our Duty Manager has pre-assigned our Wellness Suite, as per your reservation, overlooking the river alongside the resort, to have a view of the local scenery. However, I understand that you asked our team to have the suite with a view over the garden. As the hotel was running on a high occupancy the nights before, most suites facing the garden were occupied at the time of your check-in and therefore, our team has politely indicated that this can be arranged but will be with a little delay. Indeed, as the housekeeping maid was engaged, servicing other rooms, the Duty Manager has asked to prioritize the new Suite. This was arranged at 3.30 PM and the Guest Service Agent diligently went to bring you the room key. With regards to the furniture in the balconies, kindly be advised that we do not setup the tables and chairs in the balcony for safety purpose. Indeed, as we can have heavy rains and storms, the furniture would fly with the wind, which is unsafe. Nevertheless, we do arrange the balcony furniture upon our guest's request for their convenience. With regards to the extra-bed, please note that this is a normal practice for all hotels to charge the extra-beds. Alternatively, our ALL Accor booking platform does allow bookings for third and fourth person, with the appropriate surcharge, in which case, our team will automatically arrange the extra-beds for additional guests, including breakfast and other amenities. Pertaining to the bathroom amenities, I acknowledge your comment about the quality of the product, which I am concerned as we are using the bathroom amenities following the Movenpick brand standard. Meanwhile, as sustainability is at the heart of Movenpick brand, and we are an eco-friendly resort, all our bathroom amenities are sourced to be fully eco-friendly. Concerning the breakfast offering, the surcharge for the Prosecco glass and the Executive Lounge, I genuinely respect your opinion, as every guest has a different expectation and appreciation about the breakfast offering or privacy at the Executive Lounge. As our resort is a wellness destination in Bangkok, our approach is to offer a breakfast that caters to different customer needs in terms of Vegetarian, Vegan, Keto-friendly, Gluten-Free, Nuts free, lactose intolerance... but also maintain a good balance of standard items such as cereals, bakeries, a large selection of eggs, a fresh juice station, delicious dessert along with a live station for signature noodles and pancakes, energy cereal bars and more. With regards to the Executive Lounge, the focus is to create a social gathering place where guests can connect, being a resort facility and not a corporate hotel. Being a resort, a family friendly focused hotel and with 90% of our guests from around the world (not only Korean and Chinese), the hotel is designed to provide a resort environment in the heart of Bangkok for both families and couples without children. However, I understand that some guests may not appreciate the children crying or playing loudly. Meanwhile, I also understand that our signature Thai Restaurant - Khum Hom was a delightful moment along with the friendly and helpful service from our concierge team. In closing, may I thank you for your patronage with your recent stay and despite your feelings about the hotel, I sincerely hope that your future travels to Bangkok will continue to include our Accor hotels on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Mohd I. F., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I sincerely appreciate your feedback as this helps to constantly reflect on our service standard and look at ways to continuously improve our guest's experience in the future. I am delighted to read that your recent stay has exceeded your stay, and you have appreciated everything our little resort in the heart of Bangkok had to offer for an indulging and relaxing moment. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Christophe, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve the guest's experience in the future. I am pleased to read that you have thoroughly enjoyed your time with us during organized APAC leadership workshop in March 2026, and in particular the excellent service our team provided for a blissful experience at Movenpick. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring a more seamless and blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Douglas, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to further improve the guest's experience and enhance your future stays. While I am delighted to read that your recent stay was overall to your expectations and you have appreciated the hotel's convenient location and overall hotel facilities, I also acknowledge that we have the opportunity to further enhance your future stays as you have scored us 70 out of 100. I noticed from your comment that you have experienced a musty smell in your room and the drainage issue from washbasin. I fully empathize with your feelings and apologize for any disappointment caused. While I honestly do not have any excuse about these matter, rest assured that I have reviewed with our Executive Housekeeper as well as our Director of Engineering to immediately inspect the room you have stayed at and take the appropriate corrective actions. While I may not be able to take away any negative impression left from your last visit, I sincerely hope this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. In spite of your disappointment, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok and have the opportunity to remedy the poor impression left from your last visit. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…