Mövenpick BDMS Wellness Resort Bangkok 5 stars

Dear Siow K., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and for taking the time to share your experience. As a valued ALL Accor Platinum member, I genuinely welcome every guest's feedback, the good, the bad and the ugly as this helps me to constantly reflect on our service standard and look at ways to continuously improve our guest's experience and enhance your future stays. I am delighted to read that you had a wonderful time with us and appreciated the hotel's atmosphere, the genuine and friendly service from our team, along with the overall facilities of Movenpick BDMS Bangkok on this occasion. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I acknowledged from your comment about the service attentiveness from our spa receptionist. Rest assured that I have already reviewed these matters with our Wellness Manager to provide further training and coaching to the our receptionist team to avoid such reoccurrence and ensure consistency in service delivery to other guests. I trust this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. We look forward to welcoming you again at our Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful moment, filled with gracious Thai hospitality.    Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Cheng X. L., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to further improve the guest's experience and enhance your future stays. I am delighted to read that you had a wonderful time with us and appreciated the cleanliness standard in place, the spacious guestroom, along with the overall facilities from our resort-style hotel, ensuing a relaxing and enjoyable stay. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Jie A.,  Warm greetings from Movenpick BDMS Wellness Resort Bangkok!  May I thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on your recent travel to the city and for taking the time to share your experience.  As a valued ALL Accor Gold member, I sincerely appreciate your genuine feedback as this helps me to reflect on our service standard and look at ways to constantly improve our guest's experience in the future. I am pleased to read that your recent stay experience was overall up to your expectation, and you have greatly appreciated the friendly service from our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 50 out of 100, and 70 out of 100 in few areas. As I genuinely welcome every guest's feedback in a constructive manner, and as there was no specific point that was not to your liking, I will highly appreciate any additional comment you may wish to share and that will help me and my team to further enhance your future stays. Thank you in advance for any further comment you may wish to share. I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Clive B., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and for taking the time to share your experience. As a valued ALL Accor member, I genuinely welcome every guest's feedback, the good, the bad and the ugly as this helps me to constantly reflect on our service standard and look at ways to continuously improve our guest's experience and enhance your future stays. However, I understand that while you have appreciated the resort's environment along with the overall facilities, I also noticed that you were unhappy with your check-in that took 3 hours and the lack of communication from our receptionist team. At the onset of this email, please accept my unreserved apologies for the negative impression left from your last visit. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors somewhat dissatisfied on your last visit. I certainly believe that a seamless arrival sets the tone for the rest of the stay and accurate information are important to ensure a smooth experience of the resort facilities. I sincerely regret that this was not the case on this occasion and rest assured that I will personally address these matters with our Director of Rooms and take the appropriate corrective measured to enhance the check-in process to avoid such shortcomings in the future. While this may not take away the poor impression left from your last visit, I nonetheless hope this will ease your concerns and bring you comfort and reassurance that your feedback matter to me. Despite your disappointment, I genuinely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok and have the opportunity to remedy the any negative feelings left from your last visit and ensure a more pleasant and blissful time on your next ones. With kind regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Perceval, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your feedback as this helps me to reflect on our service standard and look at ways to further improve our guest's experience and enhance your future stays. I am delighted to read that you have thoroughly enjoyed your time with us and greatly appreciated the genuine care, the friendly service and helpfulness from our team along with everything else our resort had to offer for an indulging moment on your recent visit. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…