Mövenpick BDMS Wellness Resort Bangkok 5 stars

Dear Dane, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to further improve our guest's experience and enhance your future stays. However, I understand that your recent stay experience was not up to your expectation and noticed from your comment that you were unhappy with the breakfast operating hours during the weekend and that this information was not communicated to you by our team upon your arrival. I sincerely empathize with your feelings and apologize for any disappointment which inconvenience caused. Rest assured that I have asked our Front Office Manager to re-emphasize to all receptionist to consistently communicate about the hotel facilities to all guests, as part of the daily 15-minutes training to avoid such inconvenience. I trust this will ease your concerns and bring you comfort and reassurance that your experience and feedback matters to me. Despite the above matter, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok and have the opportunity to create a greater arrival experience and seamless stay on your future visits. With kind regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Josephine, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on your recent travel to Bangkok and for taking the time to share your experience. As a valued ALL Accor Gold Elite member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve our guest's experience in the future. While I understand that your recent stay experience was overall up to your expectation, I also noticed from your comment that the hotel location was not convenient for you and your expectation more frequently of shuttle service. I fully empathize with your feelings and appreciate your candid feedback. While we may not be able to change the hotel location, our hotel philosophy is to create a complete resort feel for our guests to relax, de-stress, rejuvenate and connect with the natural elements of life, and as such, the resort is filled with a number of facilities to allow guests to indulge, from the tropical garden to the inside jogging track, the saltwater swimming-pool, the natural waterfall and more. Nevertheless, for our guest's convenience, we have an hourly shuttle service to take them to the BTS Sky train located 600 meters away as well as the Central Embassy and Central Chidlom shopping malls, where there are countless stores, many convenience stores, additional restaurants and more. Pertaining to the shuttle service, allow me to transparently share that, while the hotel has 1 shuttle to service the guest on hourly basis, the other vehicles are buggies (or golf cart), which are used inside the resort as these types of vehicles are not allowed on the main road by the local authorities. In the meantime, I acknowledge your comment about having the shuttle being available more regularly and I fully empathize with your feelings. Rest assured that we have been exploring other alternative options, which we aim to implement in the near future. As these always take some time due to administrative process with the local authorities, please bear with me and my team as we work diligently to continuously improve our guest's experience and bring more convenience to them during their stay at Movenpick BDMS Bangkok. I trust this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. Despite any disappointment, I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and pleasant stay with us filled with gracious Thai hospitality. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Philippe, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to further improve the guest's experience and enhance your future stays. While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 80 out of 100. I acknowledge that 80 is an acceptable score, yet I genuinely believe that there is always room for improvement. I understand from your comment that you have experienced some inconvenience with the drainage at the sink and with the balcony door not closing properly. I sincerely empathize with your feelings and apologize for any inconvenience experienced on this occasion. While I honestly do not have any excuse for these shortcomings, rest assured that I have discussed the matter with our Director of Engineering to take the appropriate corrective actions to have the issues corrected and avoid such reoccurrence and inconvenience to other guests. While this may not take away any negative impression left from your last visit, I sincerely hope this will ease your concerns and bring you comfort and reassurance that your feedback and experience matter to me. Despite any disappointment, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensuring a more seamless and blissful stay. With kind regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Chee K. T., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on your recent travel to Bangkok and for taking the time to share your experience. As a valued ALL Accor member, I genuinely welcome every guest's feedback as this helps me to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to hear that you had a wonderful time with us and appreciated the excellent service our team provided for a blissful experience at Movenpick. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…