VIE Hotel Bangkok - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 1,555 reviews

VIE Hotel Bangkok - MGallery Collection - Image 1
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117 39 40, Phaya Thai Road, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • The hotel is located near both the BTS Skytrain system and the Airport Rail Link.

  • Walking distance of the city's most famous shopping district Siam District.

  • Rooms and Suites providing dramatic views across cityscape with its floor-to-ceiling windows.

  • The Michelin star Bangkok Can't Miss Signature Bangkok.

  • YTSB Yellow Tail Sushi Bar | Top 5 Premium Omakase in Bangkok.

Our accommodation(s)

Hotel location

VIE Hotel Bangkok - MGallery Collection

117 39 40, Phaya Thai Road, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.750567, 100.532042

Telephone
Fax +66 2 309 3838

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,555 reviews

Customer review rating 4.5/5

Bomi L. Solo - Confirmed reviews ALL

I chose VIE MGallery for the final nights of my trip, and it turned out to be more than just a place to stay — it was an experience in itself. Despite being located in the heart of the city, the hotel felt like a calm retreat, with its lush green exterior and thoughtfully designed interiors creating a sense of quiet escape from the busy streets of Bangkok. Every detail seemed carefully considered, from the beautifully styled common areas to the guest rooms. Even the smallest touches stood out — the turndown service with cookies and a single flower added a subtle but memorable sense of warmth. It felt like a hotel that truly understands what makes a stay feel special. Breakfast was another highlight. The variety was impressive, with Japanese options, dim sum, Thai desserts, and even an açaí bowl station. The bakery selection, in particular, stood out — the pastries were perfectly crisp and easily one of the most memorable parts of the meal. Instead of a traditional lounge, the hotel offers a privilege experience at the piano bar, which I thoroughly enjoyed. The selection of finger foods, drinks, and wines was well-balanced, and the relaxed atmosphere made it an ideal place to unwind at the end of the day. I also joined a yoga session from the GX program, which was a refreshing break during the trip. The class was well-guided, and the welcoming environment made it easy to relax and recharge. What truly elevated the experience, however, was the service. The staff were attentive without being intrusive, always thoughtful and genuinely caring in the way they anticipated guests’ needs. The location is another strong point — just a five-minute walk to Siam station, making it convenient for both shopping and dining. Overall, VIE MGallery was the perfect choice to end my Bangkok journey. It’s a hotel I would happily return to, without hesitation.

Dear Khun Bomi L., Thank you for sharing such a beautifully detailed reflection of your stay with us. We are truly honored that you chose VIE Hotel Bangkok – MGallery Collection as the finale to your Bangkok journey. It is especially rewarding to know that you experienced the sense of calm retreat we strive to create, even amidst the vibrant energy of the city. Your kind appreciation of the design, thoughtful touches such as our turndown service, and the overall ambiance means a great deal to us. We are delighted that you enjoyed our breakfast selection, particularly the bakery offerings, as well as the Privilege experience at the Piano Bar. It is also wonderful to hear that the GX yoga session provided a refreshing moment of relaxation during your stay. Most importantly, your generous words about our team truly mean the world to us. Providing attentive and genuinely caring service is at the heart of what we do, and your recognition will be shared with great pride. We are grateful for your recommendation and would be absolutely delighted to welcome you back for another memorable stay in the near future. Sincerely, Nunnapas Kaewbor Guest Experience Manager

Customer review rating 2.5/5

Wing Y. C. N. Couples - Confirmed reviews ALL

The room is spacious and comfortable, also the staff are very friendly and helpful. However just one thing - I am 100% I have locked the door (locked the security chain as well) and someone came in for housekeeping while I was sleeping. I was deeply in shocked and I don’t understand why the housekeeper would able to come in even my door was locked. Despite I didn’t press the Do not disturb button, I will never expect someone outside still able to unlock the door and come into my room.

Dear Khun Wing Y. C. N., Thank you very much for taking the time to share your experience with us. We are truly pleased to hear that you found your room spacious and comfortable, and that our team made a positive impression with their friendliness and helpfulness. At the same time, I would like to sincerely apologise for the distress caused by the incident you described. We completely understand how unsettling it must have felt to have your privacy unexpectedly interrupted, especially while you were resting. Please be assured that your comfort and sense of security are extremely important to us, and we take this matter very seriously. Following your feedback, we conducted a thorough internal review of the situation. Our records indicate that during the morning service window, our housekeeping team followed standard procedure by ringing the doorbell prior to entry. Unfortunately, as there was no response, the team member proceeded to enter the room, unaware that you were inside resting. That said, we fully recognise that this experience fell short of expectations and should not have happened in a way that caused you alarm. We are reinforcing our team’s awareness and protocols to ensure greater sensitivity in similar situations, particularly when a guest may still be in the room. Thank you once again for bringing this to our attention. We truly value your feedback. Sincerely, Nunnapas Kaewbor Guest Experience Manager

Customer review rating 2.5/5

Weichen F. Couples - Confirmed reviews ALL

The hotel is well located, and the staff are nice and friendly. However, we experienced a ceiling leak during our stay. Unfortunately, the issue was not properly resolved for two nights. Although the hotel sent a handyman to fix it, the problem remained unresolved. What was even more disappointing was the lack of proper compensation. Other than an apology, no meaningful action was taken. As an Accor Platinum member, I find this level of service quite hard to accept. Is “sorry” really the only response to such an experience? I paid for both the room and the overall stay experience, and I believe it is reasonable to expect a comfortable room with everything functioning properly.

Dear Khun Weichen F., Thank you for taking the time to share your detailed feedback. While we are pleased to hear that you appreciated our location and the friendliness of our team, I am truly sorry that your overall experience was impacted by the leak in your room. Please accept our sincere apologies for the inconvenience caused, especially as the issue was not resolved promptly despite our team’s intervention. We understand how frustrating this must have been. We also deeply regret that our response did not meet your expectations in terms of follow-up. As a valued Accor Platinum member, your stay should have reflected the highest level of recognition and care, and we sincerely regret that we did not meet this expectation. Please rest assured that your feedback has been shared with the relevant teams to ensure the technical issue is addressed with urgency and care. We are committed to learning from this and improving. Sincerely, Nunnapas Kaewbor Guest Experience Manager

Customer review rating 5.0/5

Hon C. V. L. Business - Confirmed reviews ALL

Convenient and comfortable and hospitable

Dear Khun Hon C. V. L., Thank you for your kind review of VIE Hotel Bangkok - MGallery Collection. We are delighted to know that you found your stay convenient, comfortable, and hospitable. Creating a seamless and welcoming experience for our guests is at the heart of what we do, and your feedback is truly appreciated. We look forward to the pleasure of welcoming you back again soon. Sincerely, Nunnapas Kaewbor Guest Experience Manager

Customer review rating 4.5/5

Andreas S. Friends - Confirmed reviews ALL

Great two-night stay in Bangkok. Clean and spacious rooms. Great SPA (had a Thai Massage). ALL Accor membership acknowledgement. Nice lobby. Good location. The rooms feel a bit dated, but the overall experience was very positive - especially for the price!

Dear Khun Andreas S, Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed your stay in Bangkok, particularly our spacious rooms, spa facilities, and the Thai massage. It is also wonderful to know that our team made you feel welcomed and that your ALL – Accor membership was well recognized. It was a pleasure having you with us, and we hope to welcome you back again soon for another enjoyable stay. Best Regards, Nunnapas Kaewbor Guest Experience Manager

Other web-users rate our hotel

  • 934 reviews 9.3/10 Location
  • 1,103 reviews 8.4/10 Room
  • 1,376 reviews 9.3/10 Service
  • 604 reviews 8.4/10 Comfort
  • 505 reviews 9/10 Breakfast
  • 352 reviews 8.8/10 Cleanliness
  • 135 reviews 9.4/10 Wellness Area

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