Novotel Bangkok Platinum Pratunam

Novotel Bangkok Platinum Pratunam 4 stars

Customer review rating (ALL Rating) 4.3/5 737 reviews

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Description

Hotel extras

  • Free WiFi & spacious workspaces

  • Rooftop bar and infinity pool with city views

  • International cuisine availble

  • 5 flexible meeting spaces for casual/business purposes.

  • Within Platinum Mall, close to taxi boat, Siam Paragon mall, BTS Chidlom, Siam train stations

ALLSAFE approved hotel

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi
10400 BANGKOK
Thailand

  • BUS:  2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK:  RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN:  Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16 miles

  • By plane

    SUVARNABHUMI At 30km / 18 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4 miles

  • By train

    RACHATHEWI BTS At 0km / 0 miles

  • By train

    SIAM BTS STATION At 0km / 0 miles

GPS:13.749701, 100.54007

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE RESTAURANT

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Our accommodation(s)

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  737 reviews

TripAdvisor Rating  4.5/5  5,520 reviews

Certificate of excellence 2022

location is good

Customer review rating 2.5/5

Jasmin L. Families - Confirmed reviews ALL

location is good. the rest are ok

Dear Ms.L., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pranravich L. Front Office Manager Novotelbangkokplatinum.com

Good location and good stay

Customer review rating 3.5/5

L. Families - Confirmed reviews ALL

Good location. Early check in and late check out were granted. The bed and pillows are high quality and my children loved the bunk bed in the family room! They loved the cartoon bedsheets filled with soft toys and cartoon bath towels. It would be better if the shower area can be fully covered as the water from the shower will splash out to the dry area. Quality of the slippers can be better as it spoilt easily. Toothpaste and brush should be made available and not upon request. The children play area at level 6 can be improved.

Dear Mr. L., Thank you so much for taking the time to post such a glowing review. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Pranravich L. Front Office Manager Novotelbangkokplatinum.com

Aging and Not Too Clean

Customer review rating 2.0/5

Paul K. (. F. F. C. U. Couples - Confirmed reviews ALL

I usually love our stay at Novotel Platinum Bangkok; however, this day was quite disappointing because the room was stained all over. The bathroom had a bit of an order consistent with microbial infestation. Also, The furniture‘s in the lobby are quite filthy and discolored.

Dear Mr. K., Thank you very much for taking the time to share your feedback regarding your recent stay. Firstly, please allow me to apologies for our lapses in service during your stay. This feedback has been discussed internally and it is very distressing for me personally to learn about these issues. Please be assured that poor guest experience is not the norm at the Novotel Bangkok Platinum Pratunam. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, I offer my personal apologies to you. I am very distressed that you had to undergo this experience, but would like to thank you for letting me know and giving us the opportunity to improve and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pranravich L. Front Office Manager Novotelbangkokplatinum.com

Well located with nice rooms

Customer review rating 4.0/5

Melannie W. Couples - Confirmed reviews ALL

I chose yr hotel because it’s centralised for us . Price is reasonable and room was comfortable. Staff was friendly as usual

Dear Ms. W., Thank you so much for taking the time to post such a glowing review. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Pranravich L. Front Office Manager Novotelbangkokplatinum.com

Location ideal for shopper but service need to be maintain.

Customer review rating 2.5/5

Lynette Families - Confirmed reviews ALL

Location is ideal, however service need to be improve. No hand soap provided on certain days.. called and request but still did not get it. Bath towel is torn and dirty with stain. No room slipper.

Dear Ms. H., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pranravich L. Front Office Manager Novotelbangkokplatinum.com

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