Novotel Bangkok Platinum Pratunam Hotel 4 stars

Kids loved the bunkbed n soft toys provided for cuddles. Staffs are polite and always helpful. Great location and easily accessible.

I experience the service for lounge and food are very bad compare the previous time I stay. Need to improve.

setback was that when I check out and after returning the key , she said everything is done. But I still have a S$200 deposit and I need to tell her about the S$200 which then she ask for receipt. Luckily I still have my receipt with me. I felt the deposit customer paid for should be reflected in the system so the check out will be smooth. Secondly, I felt the pillow is too huge. I have a nornal size and another huge pillow which i felt normal size pillow will do. Thirdly, hotel air con was always Turn off after each housekeeping which is annoying. Noting that Bangkok is a warm city, coming back to a cool room would be very nice but everytome I am back, I need to switch back the air con and it takes minutes for the room to be cool again. Lastly, the late check out was agreed at 1pm. Weirdly, after 12pm on check out day, I am unable to use my access card to open my hotel room door.

Overall is good. Enjoy the stay in Novotel Bangkok.

Clean room with excellent housekeeping team

A good location for my shopping trip. IT will be better if there is a child care service in the hotel. In that way, the kids will be safe in the care of the hotel team while the parents can indulge in their shopping trip.

My daughter and I have this annual "tradition" of going to Bangkok near Thanksgiving weekend for shopping and fine dining. Our hotel of choice has always been Novotel Platinum because of its convenient location and quality service!

The room was pleasant but the layout of switches not intuitive. Security could be improved with a card based access system for the lifts

Staff are excellent. Special thanks to Mark and Monk from Front Office and Aey from the Concierge team. Facilities of room will need improvement. Tower hangers were coming off and refrigerator didn't seem to work.

stay was very pleasant, room neat and clean, staff most helpful, breakfast was crowded as usual packed with customers at peak hour, excellent location nearby to shopping and eateries, security was ok and transportation easy going to and fro to other places.

Loved the additional touch of catering to family with kids when we booked family room but amenities seems to be more appropriate for kids below 6 yrs old. Thot they wld adjust since age of children were given.

I felt comfortable staying in Novotel Platinum hotel and happy because so many market arround the hotel. It make me easy to look for what I need.

as early as June i already booked my hotel n requested for a connecting room since we are group of friends (7pax ) upon check in i was not given a connecting room : then i request for one room late check out because my flight is 22:10 instead just give me 12:30 late check out : instead of having a nap at the room i just stayed at the lobby

Check in was delayed as one of the rooms was not ready. There was smoking smell in one of the room on the 1st day. 2 rooms access card were deactivated on the 3rd day even though my reservation was for 4 days 3 nights. Breakfast variety can be further improved.

My number choice in BKK city. Excellent location just above Platinum Mall. Hotel not too crowded. Excellent front line service. Executive lounge needs to be improved such as simple crackers or chips available whole day. Breakfast variety seems lesser. Small details such as extra toothbrush for the kids (in the executive suite) will be good. There were 4 of us but only 2 toothbrush and 3 mineral water on the first day. Overall, happy with hotel!