Novotel Bangkok Platinum Pratunam Hotel 4 stars

Customer review rating 4.3/5 9,235 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Novotel Bangkok Platinum Pratunam
See on a map
+ 26 Services

Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for professionals at work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400 bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Check-in from 14h00

Check out up to 12h00

  • BUS :  2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :  RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :  Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Our accommodation(s)

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Park view *

* Subject to availability

Premier Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft

Family Room

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft

Executive Park View Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Non contractual photo

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

View Rooftop Bar Bangkok

Non contractual photo

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,235 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,399 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good service, value, good facilities & room

Customer review rating 5.0/5

Punsang K. Families - 10/04/2021 Confirmed reviews ALL

It’s a family 2 nights stay during weekend in bkk, the checkin and everything at the front are convenience & fast, all staffs at the front, restaurant, lounge are so helpful. The lounge is relocate on lobby floor which is spacious and not overcrowded. I got upgrade to the room with a bathtub on this stay, it’s a pleasant stay. I was slipped and fall when i walk back to the car because wet floor in front of the elevator B1 floor, the area was too dark.

Good service

Customer review rating 2.0/5

Sylvester Couples - 07/04/2021 Confirmed reviews ALL

Service from the duty front desk staff was perfect. But the room air conditioner was abit hot and the TV signal was bad. Drinking water in the room only had 2 bottles. Dental kit should also be added on.

Customer review rating 3.5/5

Nirun S. Families - 05/04/2021 Confirmed reviews ALL

I got very good welcome gift when I stay here. Thank you very much

Great location and service mind

Customer review rating 4.0/5

Thanyapong C. Couples - 04/04/2021 Confirmed reviews ALL

Great location and service mind

I expected a better experience

Customer review rating 3.0/5

Anonymous Families - 23/03/2021 Confirmed reviews ALL

My Overall experience is ok but it wasn't that great when we got into the room. We requested balloons and a complimentary dessert. When we got in the room, the balloons fall off and no dessert. We have to call to ask for it. We were about to relax but the staff just brought in our extra bed. All of these should've been prepared before we arrived. We told you the time that we were coming and we were like an hour late from the time. Moreover the TV wasn't working properly. Other than that, the place is well located, clean, and nice. Hopefully next time when we come back to stay will be better.

Dear Supatchaya K., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Reyes Asst. Executive Lounge Manager Novotelbangkokplatinum.com

All Perfect

Customer review rating 4.5/5

Suppakorn R. Couples - 23/03/2021 Confirmed reviews ALL

I am always warmly welcome and feel at home

Dear Suppakorn, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Overall was okay

Customer review rating 3.5/5

Pat Business - 23/03/2021 Confirmed reviews ALL

Stay 2 night , hanged the sign to clean the room out side the door. The maid did clean the room but forgot. To empty the trash bin in the bedroom. So the bin toooo full .

Dear Pakvimol S., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Reyes Asst. Executive Lounge Manager Novotelbangkokplatinum.com

great spot to stay for shopping

Customer review rating 5.0/5

Grant S. Couples - 21/03/2021 Confirmed reviews ALL

We were greeted by MARK THE MANAGER and this set the whole tone for our stay-OUTSTANDING. Beautiful room-ultra clean All the staff were outstanding from every part of the hotel-reception,reseraunt,housekeeping and also the concierge. They couldn't do enough and as an added bonus we were given extra credits to use in the hotel. And also the taxi to the airport was polite and by the meter-not the usual taxi mafia when we stay inSoi 11.

Dear S., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Good stay, reasonable priced

Customer review rating 5.0/5

Vicknesh A. Business - 18/03/2021 Confirmed reviews ALL

Nice location, kind and helpful staff

Dear a., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark reyes Asst. Executive lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Good stay, Beautiful room, good service

Customer review rating 5.0/5

Sutasinee B. Couples - 16/03/2021 Confirmed reviews ALL

This is My first time to stay in Novotel Bangkok Platinum, the room very big with incredible view from room make me very happy to stay. The bed very comfortable, the toilet very big! I love this room. Thanks to Khun Mark and Khun Gus for good take care of us. You guys are the Best!!!! I came to The view roof top bar on 9floors, the best service from staff especially Garfield, Nanny and Alex, they are recommended free flow drink and give special drink to us, i feel very happy about good take care from them. I’ll definitely come back again for sure!

good staff

Customer review rating 3.5/5

Kochakorn Families - 15/03/2021 Confirmed reviews ALL

not satisfied with breakfast, during covid19 a la cart is the best choice to serve breakfast. swimming pool was so dirty. leaf in the pool include kids pool

it's ok. but...

Customer review rating 3.5/5

Kay Couples - 14/03/2021 Confirmed reviews ALL

thanks for upgrade my room. however my first room (2420) was not enough cleaned, have many hair on the luggage lack and then move to #2402. a bit smaller than #2420, but enough space with nice view. lounge was soso and nothing special. they had just small 2 dishes of finger food (takoyaki, frier kyoza) and guest need to take out some drinks from thr fridge by themselves. it was OK for me and sorry for drink too much. i used welcome drink voucher at 9th floor poolside, it was great. and breakfast.. i cannot say anything. it was very poor. hot temp in the reataurant, mosquitoes, flies, narrow sitting space, dark, no staffs and no selections of foods. i tried to keep my bags with concierge on G floor, no staffs. so i went up to the lobby again for keep my bags and staff told me that can pick up at concierge later. but when i came back, it was not together with concierge, was still in the lobby. i paid cheap, however need to keep your standard.

Dear Minkyo J., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Reyes Asst. Executive Lounge Manager Novotelbangkokplatinum.com

Nice room. Disappointed with rooftop bar

Customer review rating 3.0/5

Anonymous Solo - 09/03/2021 Confirmed reviews ALL

Room ok. Very comfortable. Just disappointed with reception at rooftop bar. Not friendly and helpful.

Dear Patchraporn D., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotelbangkokplatinum.com

Very satisfied

Customer review rating 4.5/5

Trevor M. Families - 07/03/2021 Confirmed reviews ALL

Our executive suite proved to be excellent and I was impressed with the highest quality of every component of the room.

Dear M., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Excited but then disappointed

TripAdvisor rating 2.0/5

Lannalife 11/11/2020 TripAdvisor review

If you're for a really comfy bed this is the place for you! If you're looking forward to a wonderful breakfast you'll be disappointed. If you're hoping to enjoy the benefits of the executive wing don't do it! It's just not worth the money. I booked 2 rooms on the executive floor hoping to simply unwind and enjoy but alas, with only 2 different "snacks" to choose from (both of which were very cold!) and a limited stock of drinks and an uninviting area (very small & cramped I might add) it was such a disappointment we never went back to the lounge. The real plus, though, on the executive floor were our rooms (both corner rooms)! They were spacious and the bathroom had a his & hers basin, a bathtub, a seperate shower room and a separate toilet. If you're simply wanting to enjoy the executive wing and don't care about the executive lounge then go ahead and book it. I wouldn't. Simply because I don't think it's worth the extra money.

Dear Lannalife, Thank you for sharing your feedback with us on TripAdvisor. Please allow us to extend sincere apology on not having met some of your expectations. The point you raised about the non response and the overall speed of service has been duly discussed with the management of the hotel and department concerned for immediate improvement in these areas. We nonetheless hope that you were able to enjoy your stay with us and that we shall have the pleasure to welcome you back to Novotel Bangkok Platinum Pratunam again soon. With kind regards, Mark Reyes Asst. Executive Lounge Manager

Overall

TripAdvisor rating 5.0/5

boeyboey99 16/02/2020 TripAdvisor review

Location is great. All are within several minutes walking distance supermarket, Central World, night markets and Platinum Fashion Mall to BTS railway Chitlom. Food can be found everywhere near the hotel.

Dear boeyboey99, I was so glad to read your review following your stay with us at Novotel Bangkok Platinum Pratunam. Our aim is to ensure we only deliver the best service, culinary experience and facilities to our guests so we are pleased that we have met your expectations. Furthermore, the culinary offering such as our Premium & Seafood Dinner Buffet at the SQUARE restaurant , the Best Seafood and Premium International Buffet in Bangkok that everyone is talking about! Is a must try. If you like premium dishes from around the world, you will love our newest Premium International & Seafood Buffet. Start with Wagyu steak, Kurobuta steak, Wagyu sushi amiyaki, dim sum with premium ingredients such as scallop, rock lobster, and jumbo crab. If you like Western dishes, we have various kinds of pasta with truffle cream and truffle salami. Or you can savour this East-meets-West risotto chicken rice with foie gras on top. For Thai food lovers, get ready to try Wagyu and Kurobuta Thai style noodle and glass noodle with tiger prawn. The team can't wait to welcome you back again. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Room for improvement

TripAdvisor rating 3.0/5

aestrada12 02/02/2020 TripAdvisor review

The initial greetings as a Club Accor member was a very warm one, with the Guest Officer upgrading my room and offering other extended services. However, I did experience 3 particular issues: 1. Leak in the room was not fully addressed. To be fair, initial response was quick and leak was addressed temporarily but again presented itself in the following night. 2. Upon check-in, couldn't help but notice hairs still lying around in the bathroom. 3. Elevators are not room key secured. With above, I didn't feel that the experience was value for the money. But location-wise (very convenient to airport, trains), nice pool area and the staff are just super. 50-50 with much room for improvement.

Wonderful Holiday in Bangkok

TripAdvisor rating 5.0/5

mnkusuma 25/01/2020 TripAdvisor review

Recently we stayed for 4 nights in Novotel Bangkok. The hotel has the best location, connected to the Platinum shopping centre, and within walking distance to other shopping centres, i.e. Isetan, Central world, Market, Gaysorn, BIG etc. There is also free shuttle to Siam Paragon, which is actually still within walking distance. Just across the road there is the famous Kuang Heng Pratunam chicken rice and a lot of other local foods. The water taxi to go to some BTS station is very near and we can also walk thru to the BTS station thru some malls from the 2nd floor. The service of the hotel is very good, the room is clean and has all that we need. There is also a tour desk in the 6th floor, easy to book tours. Overall we have a very wonderful holiday while we stayed in Novotel Platinum.

Dear mnkusuma, Greetings from Novotel Bangkok Platinum Pratunam. We are exceptionally delighted to know you enjoyed your stay and will certainly convey your generous compliments to our colleague who strives hardest to ensure all guests enjoy a great stay experience. We agree the location is superb for both leisure stay and business stay as we are located right in the middle of Bangkok’s fashion and shopping district. The hotel connects you to the main tourist attractions in the area with Bangkok’s Skywalk. It is just a minute walk to Central World Shopping & Convention Centre, Big-C, Siam Paragon, Siam Centre, Siam Square, MBK. Likewise, Neon Market and Pratunam Market are also just steps away. We believe that our service is what truly sets us apart from our competitors and reading your great comments just enforces our belief. We hope to welcome you back to our Hotel in Bangkok in the near future. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Great hotel

TripAdvisor rating 4.0/5

clementetravels 25/01/2020 TripAdvisor review

The rooms are very clean. The bed was very good and comfy. Location is excellent for shopping. Very close to malls and night market. Did not get to try the breakfast so I cant comment on that. Over all experience was good.

Dear clementetravels, Thank you for taking the time to post a lovely review of your stay at Novotel Bangkok Platinum Pratunam. We agree the location is superb for both leisure stay and business stay as we are located right in the middle of Bangkok’s fashion and shopping district. The hotel connects you to the main tourist attractions in the area with Bangkok’s Skywalk. It is just a minute walk to Central World Shopping & Convention Centre, Big-C, Siam Paragon, Siam Centre, Siam Square, MBK. Likewise, Neon Market and Pratunam Market are also just steps away. We very much hope that we will have the opportunity of offering you a very warm welcome on your next visit to Bangkok. Many special offers and benefits are available when you book direct with us and in advance to save more on our website. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

PRIME PROPERTY POOR SERVICE

TripAdvisor rating 3.0/5

nsnjewellers 25/01/2020 TripAdvisor review

The front desk or Reception staff at the hotel are the face of the hotel. They are normally the only people you interact with during your stay. this front desk staff was rude and not courteous and were fighting with us by charging baht 500 for ever half hour of delay during check out. although we loved the location and proximity to the entire shopping district. Rooms were clean and hotel is overall good.

Dear nsnjewellers, Thank you very much for taking the time to let us know about your recent stay at Novotel Bangkok Platinum Pratunam. I can only apologize that there were aspects of your stay that you felt were less than perfect. In order to maintain high standards of service and comfort, feedback like yours is essential. The point you raised about the reception and the overall service has been duly discussed with the management of the hotel and department concerned for immediate improvement in these areas. We nonetheless hope that you were able to enjoy your stay with us and that we shall have the pleasure to welcome you back to Novotel Bangkok Platinum Pratunam again soon. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in bangkok