Novotel Bangkok Platinum Pratunam Hotel 4 stars

It’s good

Overall it was great. Check-in was relatively good. Although, I went to the wrong table - went to the concierge or I don't know who they are - the table slightly in front of the lifts. The staff sitting at that table did not greet me or refer me to the check-in counter. I felt a bit stupid. The room is very good with a very nice facility. The location is best. The staff overall are very helpful. However, I could not use the shuttle tuk-tuk service. At first, they said, it'll be at 12.00 and when I came down at around 12.10 they said the staff is having lunch. Interesting service. Apart from this, I enjoyed the stay.

Fon checked us in and was so kind. We arrived so early before check, we assumed we would just put our bags down and have to putter around town for a few hours waiting to check in. Luckily Fon found a room to check us into. The hotel was clean and well kept, the staff was friendly. Our flights out of Thailand got kept getting canceled at 1am the morning of our departed because of Covid-19. At 1 Am I went down to the lobby to use a phone to call the airline in a panic to find other flights. The guy behind the desk helped me out, he called the airport to see if any of the desks would be open. Just over the top helpful. I wish I got his name because he definitely deserves nothing but the best! Great hotel and I hope to stay here when I return to Thailand.

hi. i've been deducted for 3000 THB during my stay for the deposit fee and Novotel promise me that they will send me an email to cancel the deposit fee but i haven't receive any email cancelation until now.

The experience was superb, celebrated 4th anniversary with my partner. We were welcomed by friendly staffs namely mr. Aun and Ms Monk. Our room was decorated with roses & towel swans and complimentary chocolate platter.

- The room was great and very clean - The fitness was very good with the nice view of swimming pool - The breakfast was disappointed me, Last time I stayed there has a lot of choices of food but this time was a little and no one came to me for ask about coffee or tea even I finished my breakfast.

Got a free upgrade with an aerial view. Comfortable bed and roomy toilet. Great service by front office staff at level 6 and friendly concierge at level 1. Need not mentioned the excellent location, just above Platimum Mall. We often unloaded our purchases and took short break back at our room.

At first, I left my clothes in the bed. After I went back to my room, the T-shirt was gone. And we ask the reception. At first, the altitude of the reception is not so good.

Mr Mark & Ms Eddy are of great help on facilitating our requests and since one of our rooms are not yet ready they invited us for coffee at the lounge. They were able to give us room at same level.

Enjoy the location where you can shop right below the hotel and back for a rest. Room is clean and nice. D

I have been staying with Novotel Platinum for a while, and I have always great experience with the team in Novotel Platinum. But this trip I was very disappointed with the food and services of the kitchen team in the cafe, especially for breakfast. Understanding that there is a lack of varieties comparing to the previous times we have stayed there due to the COVID-19, but the standard of the food have dropped drastically and the services of the kitchen staff in replenishing the food during the breakfast time is slow. I do not know if there is a change in the chef team or the hotel is in a cost cutting period, we do really hope that the hotel can maintain their food standards that we are overwhelm with the previous times. At the same time, the housekeeping is very slow in cleaning our rooms, where we have left our rooms in the morning and come back after 3pm and our rooms are still not being clean. We end up have to make an effort to call the housekeeping that we have left the rooms and ask them to clean up. But I would like to compliment on the services staff of the executive club, they are very attentive to our needs and efficient in assisting us and giving us suggestions. That is the reason that I have given the survey a 7 instead of 9. Hope that the team will look into the above matter and we will looking forward to our next stay with you guys.

Booked a stay with Novotel Platinum for my husband's birthday. They kindly arranged a cake for us during our stay. Staff was friendly throughout and the room was clean too. Would definitely head back there again! Thank you Novotel!

Am happy with the stay overall. Was travelling alone and I felt safe staying at this hotel. The staff in the hotel were nice and friendly.

I had a very good stay with novotel platinum pratunam. This is my second time in this place and I thoroughly enjoyed my stay in this strategically placed hotel in the hearts of pratunam.

Nice new hotel with friendly staff. Located right in the center near all major shopping centers.