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Novotel Bangkok Platinum Pratunam Hotel 4 stars

Customer review rating 4.3/5 9,273 reviews

ALLSAFE approved hotel

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Room 1

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Children's age

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How it works?
Novotel Bangkok Platinum Pratunam
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+ 15 Services

Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for professionals at work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400 bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Check-in from 14h00

Check out up to 12h00

  • BUS :  2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :  RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :  Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Our accommodation(s)

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: City View, Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View, Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Park view *

Subject to availability

Premier Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft

Family Room

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft

Executive Park View Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

PLATINUM LOUNGE

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

View Rooftop Bar Bangkok

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,273 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,413 reviews

Good service and location.

Customer review rating 5.0/5

Phanuphong S. Couples - 15/06/2021 Confirmed reviews ALL

I stayed here for 2 nights. I have a check-in on 11 June 2021 at about 12.00 hrs. and I got a room after to check in. A man who on duty at the front desk (maybe morning shift). He was very willing to take care of me. Very good service. The room is very nice and looks comfy. Breakfast and Waitress is good service.

Dear S., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

No checkin staff

Customer review rating 3.0/5

Jumpe Solo - 10/06/2021 Confirmed reviews ALL

Good location and facilities. However, I went to checkin at almost midnight and nobody was there to check me in. Waited for half an hour (while trying to call the hotel and no one was picking up), then I had to walk around the hotel to find someone. Luckily I eventually found a “staff only” door with a staff inside.

Dear Thitipong J., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Reyes Asst. Executive Lounge Manager Novotelbangkokplatinum.com

Staff helpful.

Customer review rating 5.0/5

Suteera Solo - 04/06/2021 Confirmed reviews ALL

The staff were very friendly and helpful. and khun Nat staff who check-in and checkout me very helpful and professional

Dear Suteera, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Excellent stayed

Customer review rating 5.0/5

Arris Couples - 30/05/2021 Confirmed reviews ALL

The reception staff Khun Nat. and teams were nice and helpful, Room is good and nice view.

Dear Arrisa, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Great Hotel, Fabulous services NovotelPlatinum

Customer review rating 5.0/5

Bhatchanawan&chattribaramee Families - 27/05/2021 Confirmed reviews ALL

The hotel providing fabulous services even though this tough pandemic time, We were having the great time and feel definitely safe and warm here, Will be back again soon, also will strongly recommended this hotel to our friends & family

Dear Bhatchanawan, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Moderate room, good bunk bed with kids amenities, nice service

Customer review rating 4.0/5

Poj P. Families - 25/05/2021 Confirmed reviews ALL

The in room air-con was not so cool. We requested to change the room. The hotel staff were nice and helpful. Our kids were excited about the bunk bed and amenities.

Dear Poj P., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Reyes Asst. Executive lounge Manager Novotelbangkokplatinum.com

Excellent

Customer review rating 5.0/5

Ibrahim A. Families - 27/04/2021 Confirmed reviews ALL

Excellent

Better upgrade to other hotel

Customer review rating 1.5/5

Pakapak Couples - 25/04/2021 Confirmed reviews ALL

- Very disappointed with the Suit service - Not clear about promotion/miscommunication - The only positive comment here is the room service

Nice service

Customer review rating 5.0/5

Pri. Families - 25/04/2021 Confirmed reviews ALL

The hotel is a lovely hotel with the reception staff friendly and excellent service The room are clean and the bed , billows are comfy.

I very satisfaction service

Customer review rating 5.0/5

P. Solo - 23/04/2021 Confirmed reviews ALL

Staff excellent service, and about room very clean

Good stay

Customer review rating 4.5/5

Darren S. Couples - 22/04/2021 Confirmed reviews ALL

Good n nice hotel room.. big n clean. But the Swimming pool seem dirty

Centrally located with professional staffs

Customer review rating 4.5/5

Tomapat V. Couples - 20/04/2021 Confirmed reviews ALL

The stay was extremely enjoy! The hotel is located at the heart of Bangkok and only a short walk to one of the most famous department stores in Thailand. Room was clean, staffs were polite and very well cooperate with each department. Food around hotel is also delicious and easy to find.

Dear Tomapat, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Good stay

Customer review rating 3.0/5

Stamp Couples - 16/04/2021 Confirmed reviews ALL

Welcome amenity ( cake ) has fungus on strawberries. I ate it one piece and just was aware of it. I took the pictures as well. The hotel should be more careful because this is safety of the guest. Overall, the hotel was clean. The staff are so nice with good service. The hotel is located in central of Bangkok near the shopping mall.

Great location

Customer review rating 5.0/5

Spj Families - 11/04/2021 Confirmed reviews ALL

This hotel is in a great location near a big mall and wholesale clothes shopping. There are many restaurants and street food nearby. The hotel itself is clean and modern. We were upgraded for free! The pool and gym are very nice.

Dear Shannon, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Conveniently situated

Customer review rating 4.0/5

Cr D. V. Couples - 11/04/2021 Confirmed reviews ALL

Room cosy, nice gym and pool

Good service, value, good facilities & room

Customer review rating 5.0/5

Punsang K. Families - 10/04/2021 Confirmed reviews ALL

It’s a family 2 nights stay during weekend in bkk, the checkin and everything at the front are convenience & fast, all staffs at the front, restaurant, lounge are so helpful. The lounge is relocate on lobby floor which is spacious and not overcrowded. I got upgrade to the room with a bathtub on this stay, it’s a pleasant stay. I was slipped and fall when i walk back to the car because wet floor in front of the elevator B1 floor, the area was too dark.

Dear Punsang, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Good service

Customer review rating 2.0/5

Sylvester Couples - 07/04/2021 Confirmed reviews ALL

Service from the duty front desk staff was perfect. But the room air conditioner was abit hot and the TV signal was bad. Drinking water in the room only had 2 bottles. Dental kit should also be added on.

Excited but then disappointed

TripAdvisor rating 2.0/5

Lannalife 11/11/2020 TripAdvisor review

If you're for a really comfy bed this is the place for you! If you're looking forward to a wonderful breakfast you'll be disappointed. If you're hoping to enjoy the benefits of the executive wing don't do it! It's just not worth the money. I booked 2 rooms on the executive floor hoping to simply unwind and enjoy but alas, with only 2 different "snacks" to choose from (both of which were very cold!) and a limited stock of drinks and an uninviting area (very small & cramped I might add) it was such a disappointment we never went back to the lounge. The real plus, though, on the executive floor were our rooms (both corner rooms)! They were spacious and the bathroom had a his & hers basin, a bathtub, a seperate shower room and a separate toilet. If you're simply wanting to enjoy the executive wing and don't care about the executive lounge then go ahead and book it. I wouldn't. Simply because I don't think it's worth the extra money.

Dear Lannalife, Thank you for sharing your feedback with us on TripAdvisor. Please allow us to extend sincere apology on not having met some of your expectations. The point you raised about the non response and the overall speed of service has been duly discussed with the management of the hotel and department concerned for immediate improvement in these areas. We nonetheless hope that you were able to enjoy your stay with us and that we shall have the pleasure to welcome you back to Novotel Bangkok Platinum Pratunam again soon. With kind regards, Mark Reyes Asst. Executive Lounge Manager

Overall

TripAdvisor rating 5.0/5

boeyboey99 16/02/2020 TripAdvisor review

Location is great. All are within several minutes walking distance supermarket, Central World, night markets and Platinum Fashion Mall to BTS railway Chitlom. Food can be found everywhere near the hotel.

Dear boeyboey99, I was so glad to read your review following your stay with us at Novotel Bangkok Platinum Pratunam. Our aim is to ensure we only deliver the best service, culinary experience and facilities to our guests so we are pleased that we have met your expectations. Furthermore, the culinary offering such as our Premium & Seafood Dinner Buffet at the SQUARE restaurant , the Best Seafood and Premium International Buffet in Bangkok that everyone is talking about! Is a must try. If you like premium dishes from around the world, you will love our newest Premium International & Seafood Buffet. Start with Wagyu steak, Kurobuta steak, Wagyu sushi amiyaki, dim sum with premium ingredients such as scallop, rock lobster, and jumbo crab. If you like Western dishes, we have various kinds of pasta with truffle cream and truffle salami. Or you can savour this East-meets-West risotto chicken rice with foie gras on top. For Thai food lovers, get ready to try Wagyu and Kurobuta Thai style noodle and glass noodle with tiger prawn. The team can't wait to welcome you back again. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

Room for improvement

TripAdvisor rating 3.0/5

aestrada12 02/02/2020 TripAdvisor review

The initial greetings as a Club Accor member was a very warm one, with the Guest Officer upgrading my room and offering other extended services. However, I did experience 3 particular issues: 1. Leak in the room was not fully addressed. To be fair, initial response was quick and leak was addressed temporarily but again presented itself in the following night. 2. Upon check-in, couldn't help but notice hairs still lying around in the bathroom. 3. Elevators are not room key secured. With above, I didn't feel that the experience was value for the money. But location-wise (very convenient to airport, trains), nice pool area and the staff are just super. 50-50 with much room for improvement.

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