Novotel Bangkok Platinum Pratunam Hotel 4 stars

TripAdvisor rating 4.5/5 5,086 reviews
Novotel Bangkok Platinum Pratunam
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Room 1

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Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for events that work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam, CentralWorld and Pantip shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400
bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :   RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :   Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Our accommodations

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 22
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 23
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 23
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 27
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View Room with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 27
  • Views: Park view *

* Subject to availability

Premier Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27

Family Room

  • Max. number of persons: 4
  • Area: From 27

Executive Park View Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with a separate living room and 1 King Size bed

  • Max. number of persons: 4
  • Area: From 52
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Photo non contractuelle / Strictly non binding

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR9 BEER GARDEN

Photo non contractuelle / Strictly non binding

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,814 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,086 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Wonderful Holiday in Bangkok

TripAdvisor rating 4.5/5

mnkusuma 25/01/2020 TripAdvisor review

Recently we stayed for 4 nights in Novotel Bangkok. The hotel has the best location, connected to the Platinum shopping centre, and within walking distance to other shopping centres, i.e. Isetan, Central world, Market, Gaysorn, BIG etc. There is also free shuttle to Siam Paragon, which is actually still within walking distance. Just across the road there is the famous Kuang Heng Pratunam chicken rice and a lot of other local foods. The water taxi to go to some BTS station is very near and we can also walk thru to the BTS station thru some malls from the 2nd floor. The service of the hotel is very good, the room is clean and has all that we need. There is also a tour desk in the 6th floor, easy to book tours. Overall we have a very wonderful holiday while we stayed in Novotel Platinum.

Great hotel

TripAdvisor rating 4.5/5

clementetravels 25/01/2020 TripAdvisor review

The rooms are very clean. The bed was very good and comfy. Location is excellent for shopping. Very close to malls and night market. Did not get to try the breakfast so I cant comment on that. Over all experience was good.

PRIME PROPERTY POOR SERVICE

TripAdvisor rating 4.5/5

nsnjewellers 25/01/2020 TripAdvisor review

The front desk or Reception staff at the hotel are the face of the hotel. They are normally the only people you interact with during your stay. this front desk staff was rude and not courteous and were fighting with us by charging baht 500 for ever half hour of delay during check out. although we loved the location and proximity to the entire shopping district. Rooms were clean and hotel is overall good.

Great hotel and location

TripAdvisor rating 4.5/5

mikeJ6211YR 24/01/2020 TripAdvisor review

The buffet is probably on of the best in Bangkok. Dont miss that one. The pool area only have cabanas so of you want fix your tan it can be gard for your back. Ifyll fel hungry at the pool maybe you should walk down to McDonalds. The carbonara I ordered was the smallest portion I ever seen. Not even a new born child world be full of that one. Otherwise the hotel is excellent in every way.

Clean room and well located.

Customer review rating 4.3/5

John Couples - 23/01/2020 Confirmed reviews ALL

Was slightly disappointed that the bathroom was a shower stall instead of a bathtub. The room cleaning service was done quite late at around 4.30pm when we went out and came back, then the staff came to clean. We vacated the room and waited in the lobby so that it won't obstruct her duties.

Good stay good customer service and good location

Customer review rating 4.3/5

Bryan L. Couples - 23/01/2020 Confirmed reviews ALL

Appreciate the help from the front office duty managers to assist my wife and me on storage in breast milk and info about Bangkok. We pestered them almost every day and night to store breast milk and also to microwave breast pump parts. Nonetheless they helped us without any hesitation and really acceded to almost to all our requests. Hotel is really nice , rooms are spacious and lovely. It made my wife and I feel relaxed over the holidays. Thanks to Ms Dao , Mild and a few other front office staff who helped my wife to reduce the stress to overseas breastfeeding. Thank you once again

Best location right in the heart of everything

Customer review rating 4.3/5

Hung P. Couples - 23/01/2020 Confirmed reviews ALL

Go ahead book this hotel you can’t go wrong this is our second time staying here just because of its location staff were incredible and accommodating. Will come back for sure.

Good location. Very efficient and polite personnel. Clean room and nice restaurant.

Customer review rating 4.3/5

Anpumaran A. Business - 23/01/2020 Confirmed reviews ALL

Very good and enjoyable stay at this establishment.

Superb Service

Customer review rating 4.3/5

Madeleine A. Families - 23/01/2020 Confirmed reviews ALL

Your manager Mark provided us with exceptional service. He made sure all our needs were met and was very kind to my daughter. Our suite was very comfortable and well-kept. We will definitely be staying here again on future trips.

Very good location and clean

Customer review rating 4.3/5

M. Couples - 22/01/2020 Confirmed reviews ALL

Very fast in checking in and very helpful hotel staff.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachiarachodhithada Guest Experience Manager Novotelbangkokplatinum.com

well located, nice room

Customer review rating 4.3/5

Kelvin Families - 22/01/2020 Confirmed reviews ALL

I had a wonderful day and night in the hotel and the attrative shopping malls around. the room is clean and tidy, checkin staff, housekeeper, restaurant waitress, bellboys are so friendly and professional in handling their job. I give a big thumb up to the hotel. the last time I stayed with Novotel platinum mall were 5 years back, I can see there are some changes on the pool, and lobby bar. overall experience in the hotel were amazing, just a little thing I was feeling offended which is the complimentary welcome drink, i don't understand why the waiter had to be purposely mentioned that I am a silver+ member, and I will entitled for particular drinks selection only, which are soft drinks, fruit juice(not fresh pressed), coffee. I prefer the hotel should offer signature drinks like only could be served in the hotel instead of soft drink, coffee, flavored juice which I can easily got it from 7-11 from 10 to 30 baht. a simple lemonade would be nice, nice presentation and refreshing. during the time I redeemed my welcome drinks, I wasn't allowed to sit at any of the table except the only round coffee table with 5 or 6 seaters, so If more then 6 people would redeem their welcome drink at the same time, the others will have to stand or sit on the floor as I imagined, my mother suggest the hotel could have simply send 2 cans of coke to the room instead if in the situation. 5 years back when I wasn't yet become accorplus member, i was offered a nice glass of lemonade with nice round bottom glass, nice presentation, now as a accorplus member, I was offered glass of flavored juice, coffee or softdrink and wasn't allow to use the proper table. I still have my 5 years back photo, sitting next to the nice view table, with nice lemonade without accorplus membership.

Great customer service- exceptionally thoughtful

Customer review rating 4.3/5

Lydia S. Families - 21/01/2020 Confirmed reviews ALL

Very good service from staff. Great room. However. Connecting entrance from skywalk to hotel closed at 8pm resulting a walk down the staircase. Very difficult for elderly and baby in strolley.

Dear Lydia s., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Good Stay

Customer review rating 4.3/5

Kp Business - 21/01/2020 Confirmed reviews ALL

Thanks Mark for the great hospitality, very considerate, professional and mature. I have a comfortable stay.

Dear Value Guest, Thank you for staying at Novotel Bangkok Platinum Pratunam during your recent trip to Bangkok and we are very pleased having you with us. We appreciate spending your valuable time to share your feedback and we are delighted that your stay with us was memorable. We look forward to welcoming you both back again in the not too distant future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Disappointed with service

Customer review rating 4.3/5

Jo Friends - 21/01/2020 Confirmed reviews ALL

Thailand is known for hospitality but I do not sense it with the hotel staff in this property except the bellboys at the ground floor. There was no smile and service at both check in and breakfast area.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Excellent Staff attitude and Room Standard

Customer review rating 4.3/5

Anonymous Families - 17/01/2020 Confirmed reviews ALL

It was a pleasant as the staff remembered my Birthday is in this month and got a surprise birthday cake from them. Also a nice gesture with access to the Premium lounge

Good location

Customer review rating 4.3/5

Lawrence Families - 17/01/2020 Confirmed reviews ALL

Location was good. Room was good except for a few things. Light at the shower area turn itself on and off. The light switch at the toilet cubicle was behind the glass door. It would be better if it is controlled by the same switch for the toilet area. Toilet has a smell of urine which was a little unpleasant when you use the toilet

Request fulfilled.. smaller room than expected & nearby 4 star hotel. Amenity are so so..

Customer review rating 4.3/5

Kyaw M. T. Couples - 15/01/2020 Confirmed reviews ALL

Nice location. Request for good view room n it’s ok but smaller room than amari. Bed was good but other amenities are so so

Below average

Customer review rating 4.3/5

Amit S. Families - 15/01/2020 Confirmed reviews ALL

A) You have lifts at two different levels & at both levels they are very smelly. B) Our allotted room was facing roadside & we felt lots of outside noises which were disturbing during sleep. C) During our reservation before booking via agent we had called up the hotel to understand room sizes, we had clearly mentioned for a family room for 2adults & 2 children aged 14-15, we were expecting atleast 2 king size beds to accommodate us all comfortably , but instead we were given room with 1king size bed & bunk beds for children which was very uneasy for children of mentioned ages, also there was no space in room for movement & to accommodate our 5 suitcases. D) The quality, preparation & ingredients used in Indian food during breakfast was extremely poor, also as an international brand it is expected that your staff can speak & understand english, which was not there in ur break fast restaurant.

Dear Amit S., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Great

Customer review rating 4.3/5

Ellis Couples - 14/01/2020 Confirmed reviews ALL

Great food and breakfast, good view, good location.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

very good

Customer review rating 4.3/5

M&m Families - 14/01/2020 Confirmed reviews ALL

Friendly staff, excellent room, great massage, great breakfast food. Only reason it's not a 10 is that the upstairs bar did not have great service and was pricey for the quality of food.

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