Novotel Bangkok Platinum Pratunam 4 stars

Customer review rating (ALL Rating) 4.5/5 331 reviews

Best price
guarantee
Novotel Bangkok Platinum Pratunam - Image 1
Novotel Bangkok Platinum Pratunam - Image 2
Novotel Bangkok Platinum Pratunam - Image 3
Novotel Bangkok Platinum Pratunam - Image 4
220 Petchaburi Road, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • Connecting to Platinum Shopping Mall with 3 mins walk to Centralworld, Big C and BTS sky train

  • Rooftop bar and infinity pool with city views, serving Mediterranean dishes and cocktails

  • International Breakfast Buffet with Thai, Japanese, Indian, Mediterranean and Western options

  • 5 flexible newly renovated meeting spaces with high resolution 8-metre LED screen

  • Kid's corner available with nearby family attraction such as Siam Ocean World.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.749701, 100.54007

Telephone
Fax +66 2 160 7200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  331 reviews

TripAdvisor Rating  4.6/5  6,655 reviews

Hotel Lover

TripAdvisor rating 5.0/5

Thitiporn C TripAdvisor review

All good especially service from Alin,Ice,Earn,Affan,James and Job(Concierge) Room clean nice location , recommend Novotel platinum for holiday in Bangkok

Dear Valued Guest, Thank you for the wonderful recommendation! We are especially proud to hear that Alin, Ice, Earn, Affan, James, and Job at Concierge made your Bangkok holiday so special. We will be sure to share your praise with them personally. We look forward to your next visit to Novotel Bangkok Platinum Pratunam! With best regards, Siriporn Pa. Room Division Manager

Customer review rating 4.5/5

Tan S. Y. Families - Confirmed reviews ALL

The location of hotel is great and accessible to Platinum mall. Breakfast has a lot of variety of food.

Dear Valued Guest, Thank you for the great review! We are thrilled you enjoyed our prime location near Platinum Mall and our breakfast variety. It was a pleasure having you, and we hope to welcome you back soon! With best regards, Siriporn Pa. Room Division Manager

From Frustration to Unforgettable Service — A Five-Star Experience!

TripAdvisor rating 5.0/5

スキブラド バ TripAdvisor review

During our stay at Novotel Bangkok Platinum Pratunam, a small room/meal inquiry initially seemed like it could ruin the stay. The first manager quickly limited the options and didn’t fully hear me, even though I initially thought he was just staff, and even after I subtly hinted at sharing feedback online. The next day, when I raised another question about the Premier Parkview Benefits for my room, Ammy, the Director of Food & Beverage (DOFB), stepped in and instantly changed everything. She listened carefully, thoughtfully considered the available options, and never overpromised. She said, “Let’s see what I can do,” and later called back with a win-win solution for both the hotel and me. Her skill and attentiveness turned what could have been a frustrating experience into one of pure delight, making me feel truly valued and cared for. A huge thank you to Ammy for her exceptional leadership, thoughtful problem-solving, and for turning a potentially frustrating stay into a genuinely memorable trip. Thank you, Novotel and Accor Group, for the wonderful experience — and a special shout-out once again to Ammy for going above and beyond!

Dear Valued Guest, Thank you for your honest feedback and the 5-star rating. We sincerely apologize that your initial experience fell short of expectations; however, we are delighted that Khun Ammy (DOFB) was able to step in and turn things around. Your praise for her leadership and problem-solving has been shared with her and our senior management. We look forward to welcoming you back for another seamless stay! With best regards, Siriporn Pa. Room Division Manager

Customer review rating 3.5/5

Ah M. M. Families - Confirmed reviews ALL

location is good but can be a challenge for those not able to walk down steep steps if going to central world. we pushed the wheel chair one big round from Novotel through BTS to central world. same long way back to the hotel. Breakfast is normal.

Dear Valued Guest, Thank you for staying with us and for your feedback. We are sorry to hear that the accessibility of the surrounding area and our breakfast did not meet your expectations for a 4-star experience. Providing comfort for all our guests is a priority, and we will look into how we can better assist guests with mobility needs. We hope to better serve you on your next visit to Bangkok. With best regards, Siriporn Pa. Room Division Manager

Lack of transparency regarding family room setup

TripAdvisor rating 1.0/5

NorthStar11837069645 TripAdvisor review

We booked a Double Room + Child expecting a basic and reasonable family setup. Upon arrival, we were shocked to discover that the room included only one bed, with the assumption that the child would sleep in the parents’ bed. For a hotel that markets itself as family-friendly, this is completely unacceptable, especially for families traveling with older children or teenagers. What made the situation worse is that this critical information was not clearly disclosed during the booking process. Only after check-in were we informed that an extra bed would require an additional charge. Had this been communicated transparently in advance, we would have absolutely chosen a different hotel. Ending a long family trip with this kind of surprise felt misleading and disappointing, and raises serious concerns about transparency in the booking information.

Dear Valued Guest, Thank you for your honest feedback. We sincerely apologize for the disappointment regarding your room setup. We aim to be a family-friendly destination, and it is clear we missed the mark in communicating our bedding configurations to you. We understand how important a comfortable sleep is, especially at the end of a long trip. Your comments regarding transparency on our booking platforms have been noted for immediate review to ensure clearer information for future guests. With best regards, Siriporn Pa. Room Division Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,180 reviews 9.7/10 Location
  • 1,404 reviews 7.7/10 Room
  • 2,748 reviews 9.2/10 Service
  • 24 reviews 7.9/10 WiFi
  • 611 reviews 8.2/10 Cleanliness
  • 589 reviews 8.8/10 Breakfast
  • 388 reviews 8.1/10 Vibe
  • 378 reviews 6.5/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Bangkok

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.