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Novotel Bangkok Platinum Pratunam Hotel 4 stars

Customer review rating 4.3/5 9,337 reviews

ALLSAFE approved hotel

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Novotel Bangkok Platinum Pratunam
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+ 23 Services

Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for professionals at work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400 bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Check-in from 14h00

Check out up to 12h00

  • BUS :  2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :  RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :  Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Our accommodation(s)

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

PLATINUM LOUNGE

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

View Rooftop Bar Bangkok

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,337 reviews

TripAdvisor Rating 4.5/5

5,429 reviews

comfortable room

Customer review rating 4.5/5

Yutthana S. Families - 21/09/2021 Confirmed reviews ALL

good location with very big comfortable room of executive suite, we got very soft extra bed for the 3rd persons, good service.

Good choice

Customer review rating 5.0/5

Siti Couples - 20/09/2021 Confirmed reviews ALL

Good location and Very nice staff Khun Nut very friendly and warm welcome , room good view and worth the price.

Very nice reception

Customer review rating 5.0/5

Tr. Solo - 20/09/2021 Confirmed reviews ALL

Very nice hotel and staff Ms.Nat Who Check in is very nice and helpful, and upgrade to good view, good room. The location easy to go to Central World and shopping mall

Good location

Customer review rating 3.5/5

Anonymous Solo - 17/09/2021 Confirmed reviews ALL

Good location the room is ok but the TV is not that real smart TV. It can play only cable channel(with not sharp and clear signal) you cannot use the TV to browse app as YouTube or other things real smart TV can do

Dear Jakkrit P., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Reyes Asst. Executive Lounge Manager Novotelbangkokplatinum.com

Very good location

Customer review rating 4.5/5

Narumol Business - 17/09/2021 Confirmed reviews ALL

The hotel is situated in the prime area of shopping centers. Easy to go to Central World. It is adjacent to the Platinum Fashion Mall.

Dear Narumol, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Excellent Service

Customer review rating 5.0/5

Chayot Business - 13/09/2021 Confirmed reviews ALL

Service is good

Dear Chayot, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Good Amenities and Location

Customer review rating 5.0/5

Anonymous Business - 13/09/2021 Confirmed reviews ALL

2nd Time to visit here, totally satisfied.

Dear Anant, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Overall satisfaction

Customer review rating 4.0/5

Bob Couples - 08/09/2021 Confirmed reviews ALL

It is not possible to have any objections or complaints as the hotel, restaurant and recreational features are all dictated by the draconian restrictions put on them by the government. Everyone did what they could under the circumstances and all employees were cordial and helpful. Room was clean and comfortable.

Dear R., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Wonderful Experience

Customer review rating 5.0/5

Thi Families - 06/09/2021 Confirmed reviews ALL

Thank for excellence service from Ms. NAT front office teams. Service is perfect i can go back to Bangkok city and stay here again.

Dear M., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

not as expected

Customer review rating 2.5/5

Anonymous Couples - 02/09/2021 Confirmed reviews ALL

the facility of the room on website (dayuse.com) shown there is a bath tub in the room. However there is no bath tub in the room we stayed and the staff can only inform that this room type has no bath tub. That's it, no offer or apologize for the inaccurate information on the website. He didn't even care where I got the information from.

Good stay

Customer review rating 5.0/5

Ja. Couples - 31/08/2021 Confirmed reviews ALL

Thank you Reception Team for good service and for helping and hope to stay again once all hotel facilities are back to operate.

Dear Jiraroch, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Normal Condition

TripAdvisor rating 3.0/5

Navigator4917703536 15/08/2021 TripAdvisor review

Did not get to upgrade as used to as Accor Plus Platinum Front office insist to give Breakfast Quota only 1 person [as i booking] but from my Privileges' it should be 2 person .. BTW [The price that show in promo is the same price no matter 1 or 2 person check in] i expected the flexibility more than this as loyalty member who pay annual fee for A+

Nice to be back

Customer review rating 4.5/5

Anonymous Solo - 10/08/2021 Confirmed reviews ALL

everything was good and great stayed eventhough it was a quick return. Hope to stay again once all outlets and hotel facilities are back to operate. Thanks for good service from both F&B and Front Office team.

Dear Monchanok, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Good stay in these difficult times

Customer review rating 4.5/5

John S. Couples - 31/07/2021 Confirmed reviews ALL

Most of Bangkok is closed due to Covid restrictions and whilst many of the hotels services restrictions were severely restrictions, our stay was very comfortable and the staff ensured we were able to dine and receive other amenities in our romm.

Dear S., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

The location of the hotel is central and close to restaurants and shopping centers.

Customer review rating 4.5/5

Joaquim Solo - 15/07/2021 Confirmed reviews ALL

The staff of the hotel is very friendly and very helpful. I felt so welcome during my stay. I ordered food from a stall in front of the hotel and my order was then delivered directly to my room which was very convenient.

Dear S., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Good price but the room is hot and dusty

Customer review rating 3.0/5

Norachote P. Families - 13/07/2021 Confirmed reviews ALL

I stay for 1 night during a chemical fire evacuated. The room is very hot and dusty but I try to understand that is a COVID time

Dear Norachote p., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Reyes Asst. Executive Lounge Manager Novotelbangkokplatinum.com

Very friendly and helpful staff

Customer review rating 5.0/5

Tony S. Couples - 13/07/2021 Confirmed reviews ALL

All Staff members were extremely accommodating. I requested a birthday cake for my girlfriend which was granted. I expected something small, but it was big and well decorated. There were no candles, so we did decide to take a walk to Seven Eleven to get some, but we did not mind that. The room was clean and well-equipped with everything we needed. Room-service was fast enough, and the woman who delivered the food and ice several times was very nice and friendly to us. Speedy check out as well which I always appreciate. I have already recommended this hotel to business associates. The only negative point I would give is regarding the TV. The one in the bedroom was big, but the one in the main sitting area was old and small and I could not really do anything with it. I always like to play music on YouTube through the TV app, but it just was not an option. A lot of hotels I have stayed at in Bangkok recently do have it now. It is always the first thing I look at when I arrive. Thank you.

Dear S., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Nice located.

Customer review rating 5.0/5

Nutta T. Couples - 13/07/2021 Confirmed reviews ALL

All staff are nice and helpful. I have a good experience with my boyfriend there.

Dear Nutta, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Excited but then disappointed

TripAdvisor rating 2.0/5

Lannalife 11/11/2020 TripAdvisor review

If you're for a really comfy bed this is the place for you! If you're looking forward to a wonderful breakfast you'll be disappointed. If you're hoping to enjoy the benefits of the executive wing don't do it! It's just not worth the money. I booked 2 rooms on the executive floor hoping to simply unwind and enjoy but alas, with only 2 different "snacks" to choose from (both of which were very cold!) and a limited stock of drinks and an uninviting area (very small & cramped I might add) it was such a disappointment we never went back to the lounge. The real plus, though, on the executive floor were our rooms (both corner rooms)! They were spacious and the bathroom had a his & hers basin, a bathtub, a seperate shower room and a separate toilet. If you're simply wanting to enjoy the executive wing and don't care about the executive lounge then go ahead and book it. I wouldn't. Simply because I don't think it's worth the extra money.

Dear Lannalife, Thank you for sharing your feedback with us on TripAdvisor. Please allow us to extend sincere apology on not having met some of your expectations. The point you raised about the non response and the overall speed of service has been duly discussed with the management of the hotel and department concerned for immediate improvement in these areas. We nonetheless hope that you were able to enjoy your stay with us and that we shall have the pleasure to welcome you back to Novotel Bangkok Platinum Pratunam again soon. With kind regards, Mark Reyes Asst. Executive Lounge Manager

Overall

TripAdvisor rating 5.0/5

boeyboey99 16/02/2020 TripAdvisor review

Location is great. All are within several minutes walking distance supermarket, Central World, night markets and Platinum Fashion Mall to BTS railway Chitlom. Food can be found everywhere near the hotel.

Dear boeyboey99, I was so glad to read your review following your stay with us at Novotel Bangkok Platinum Pratunam. Our aim is to ensure we only deliver the best service, culinary experience and facilities to our guests so we are pleased that we have met your expectations. Furthermore, the culinary offering such as our Premium & Seafood Dinner Buffet at the SQUARE restaurant , the Best Seafood and Premium International Buffet in Bangkok that everyone is talking about! Is a must try. If you like premium dishes from around the world, you will love our newest Premium International & Seafood Buffet. Start with Wagyu steak, Kurobuta steak, Wagyu sushi amiyaki, dim sum with premium ingredients such as scallop, rock lobster, and jumbo crab. If you like Western dishes, we have various kinds of pasta with truffle cream and truffle salami. Or you can savour this East-meets-West risotto chicken rice with foie gras on top. For Thai food lovers, get ready to try Wagyu and Kurobuta Thai style noodle and glass noodle with tiger prawn. The team can't wait to welcome you back again. With kind regards, Kritsayapron Vachirachodhithada Guest Experience Manager

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