Novotel Bangkok Platinum Pratunam 4 stars

Customer review rating (ALL Rating) 4.5/5 402 reviews

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Novotel Bangkok Platinum Pratunam - Image 1
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220 Petchaburi Road, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • Connecting to Platinum Shopping Mall with 3 mins walk to Centralworld, Big C and BTS sky train

  • Rooftop bar and infinity pool with city views, serving Mediterranean dishes and cocktails

  • International Breakfast Buffet with Thai, Japanese, Indian, Mediterranean and Western options

  • 5 flexible newly renovated meeting spaces with high resolution 8-metre LED screen

  • Kid's corner available with nearby family attraction such as Siam Ocean World.

Our accommodation(s)

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Room 1

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.749701, 100.54007

Telephone
Fax +66 2 160 7200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  402 reviews

Customer review rating 4.0/5

Tew S. C. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Kailyn C. I. H. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Gin C. T. Couples - Confirmed reviews ALL

Dear Mr. T., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location, sheltered access to Big C, CentralWorld and Platinum Shopping Center, as well as the cleanliness of your room, the beautiful city view and our room service. It is also wonderful to hear that our reception team took the initiative to assist and ensure that you and your family were accommodated on the same floor. We sincerely apologize that your initial room allocation did not fully meet your request. We also appreciate your valuable comments regarding the room lighting and breakfast selection, particularly the bacon and prata. Your feedback has been shared with the relevant teams for their review and improvement. Your kind recognition of our reception team is greatly appreciated, even though the name was not recalled. We will certainly share your positive words with our team as encouragement. Thank you once again for choosing Novotel Bangkok Platinum Pratunam. We truly hope to have the pleasure of welcoming you and your family back again for an even more enjoyable stay. Warm regards, Patthara K. Guest Experience Manager

Customer review rating 4.5/5

Jin C. H. Families - Confirmed reviews ALL

Dear Mr. Jin C. H., Thank you very much for sharing your wonderful feedback and for choosing to stay with us during your 3-night family trip. We are delighted to know that you enjoyed our convenient location, spacious room, breakfast buffet, and the warm service from our team. It is especially wonderful to hear that you had an overall pleasant and comfortable stay and would consider returning to Novotel Bangkok Platinum Pratunam. We sincerely apologize for the shower towel not being in place upon your arrival. We are pleased that our Housekeeping team was able to assist you promptly, and we will certainly share your feedback with the team to help us improve our attention to detail. Thank you once again for your kind support. We look forward to welcoming you back for another enjoyable stay in Bangkok. Warm regards, Patthara K. Guest Experience Manager

Customer review rating 3.5/5

Loong K. W. Families - Confirmed reviews ALL

Dear Mr. W., Thank you for choosing to stay with us once again, and especially for making Novotel Bangkok Platinum Pratunam your home for what we understand is your fourth visit. We truly appreciate your continued trust and loyalty as a valued ALL Gold member. We’re pleased to know that you continue to enjoy our convenient location and that our team has consistently maintained a high standard of service. At the same time, we’re sincerely sorry that this stay did not fully meet your expectations. We regret the inconvenience caused by the weak shower water pressure in your room. We will share your feedback with our Engineering team for further checking and improvement. We are also very sorry about your experience at breakfast on 7 August. We completely understand your disappointment after spending time at the buffet from around 9:15 to 10:15 and not being able to enjoy the Thai curry you were looking forward to. This should not have happened, and we will follow up with our Food & Beverage team to ensure that buffet items are monitored and replenished more promptly throughout breakfast service. Your feedback is especially valuable to us because you have stayed with us several times. We truly value your continued support and would very much like your next visit to reflect the experience you have come to expect from us. Thank you once again for taking the time to share your honest feedback. We look forward to welcoming you back and providing you with a much-improved experience. Warm regards, Patthara K. Guest Experience Manager

Other web-users rate our hotel

  • 2,014 reviews 9.7/10 Location
  • 1,364 reviews 8.2/10 Room
  • 2,963 reviews 9.4/10 Service
  • 21 reviews 8/10 WiFi
  • 604 reviews 8.7/10 Cleanliness
  • 574 reviews 8.8/10 Breakfast
  • 432 reviews 9/10 Vibe
  • 346 reviews 7.5/10 Amenities

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