Novotel Bangkok Platinum Pratunam Hotel 4 stars

I am always warmly welcome and feel at home

Stay 2 night , hanged the sign to clean the room out side the door. The maid did clean the room but forgot. To empty the trash bin in the bedroom. So the bin toooo full .

We were greeted by MARK THE MANAGER and this set the whole tone for our stay-OUTSTANDING. Beautiful room-ultra clean All the staff were outstanding from every part of the hotel-reception,reseraunt,housekeeping and also the concierge. They couldn't do enough and as an added bonus we were given extra credits to use in the hotel. And also the taxi to the airport was polite and by the meter-not the usual taxi mafia when we stay inSoi 11.

Nice location, kind and helpful staff

This is My first time to stay in Novotel Bangkok Platinum, the room very big with incredible view from room make me very happy to stay. The bed very comfortable, the toilet very big! I love this room. Thanks to Khun Mark and Khun Gus for good take care of us. You guys are the Best!!!! I came to The view roof top bar on 9floors, the best service from staff especially Garfield, Nanny and Alex, they are recommended free flow drink and give special drink to us, i feel very happy about good take care from them. I’ll definitely come back again for sure!

not satisfied with breakfast, during covid19 a la cart is the best choice to serve breakfast. swimming pool was so dirty. leaf in the pool include kids pool

thanks for upgrade my room. however my first room (2420) was not enough cleaned, have many hair on the luggage lack and then move to #2402. a bit smaller than #2420, but enough space with nice view. lounge was soso and nothing special. they had just small 2 dishes of finger food (takoyaki, frier kyoza) and guest need to take out some drinks from thr fridge by themselves. it was OK for me and sorry for drink too much. i used welcome drink voucher at 9th floor poolside, it was great. and breakfast.. i cannot say anything. it was very poor. hot temp in the reataurant, mosquitoes, flies, narrow sitting space, dark, no staffs and no selections of foods. i tried to keep my bags with concierge on G floor, no staffs. so i went up to the lobby again for keep my bags and staff told me that can pick up at concierge later. but when i came back, it was not together with concierge, was still in the lobby. i paid cheap, however need to keep your standard.

Room ok. Very comfortable. Just disappointed with reception at rooftop bar. Not friendly and helpful.

Our executive suite proved to be excellent and I was impressed with the highest quality of every component of the room.

If you're for a really comfy bed this is the place for you! If you're looking forward to a wonderful breakfast you'll be disappointed. If you're hoping to enjoy the benefits of the executive wing don't do it! It's just not worth the money. I booked 2 rooms on the executive floor hoping to simply unwind and enjoy but alas, with only 2 different "snacks" to choose from (both of which were very cold!) and a limited stock of drinks and an uninviting area (very small & cramped I might add) it was such a disappointment we never went back to the lounge. The real plus, though, on the executive floor were our rooms (both corner rooms)! They were spacious and the bathroom had a his & hers basin, a bathtub, a seperate shower room and a separate toilet. If you're simply wanting to enjoy the executive wing and don't care about the executive lounge then go ahead and book it. I wouldn't. Simply because I don't think it's worth the extra money.

Location is great. All are within several minutes walking distance supermarket, Central World, night markets and Platinum Fashion Mall to BTS railway Chitlom. Food can be found everywhere near the hotel.

The initial greetings as a Club Accor member was a very warm one, with the Guest Officer upgrading my room and offering other extended services. However, I did experience 3 particular issues: 1. Leak in the room was not fully addressed. To be fair, initial response was quick and leak was addressed temporarily but again presented itself in the following night. 2. Upon check-in, couldn't help but notice hairs still lying around in the bathroom. 3. Elevators are not room key secured. With above, I didn't feel that the experience was value for the money. But location-wise (very convenient to airport, trains), nice pool area and the staff are just super. 50-50 with much room for improvement.

Recently we stayed for 4 nights in Novotel Bangkok. The hotel has the best location, connected to the Platinum shopping centre, and within walking distance to other shopping centres, i.e. Isetan, Central world, Market, Gaysorn, BIG etc. There is also free shuttle to Siam Paragon, which is actually still within walking distance. Just across the road there is the famous Kuang Heng Pratunam chicken rice and a lot of other local foods. The water taxi to go to some BTS station is very near and we can also walk thru to the BTS station thru some malls from the 2nd floor. The service of the hotel is very good, the room is clean and has all that we need. There is also a tour desk in the 6th floor, easy to book tours. Overall we have a very wonderful holiday while we stayed in Novotel Platinum.

The rooms are very clean. The bed was very good and comfy. Location is excellent for shopping. Very close to malls and night market. Did not get to try the breakfast so I cant comment on that. Over all experience was good.

The front desk or Reception staff at the hotel are the face of the hotel. They are normally the only people you interact with during your stay. this front desk staff was rude and not courteous and were fighting with us by charging baht 500 for ever half hour of delay during check out. although we loved the location and proximity to the entire shopping district. Rooms were clean and hotel is overall good.