Novotel Bangkok Platinum Pratunam 4 stars

Customer review rating (ALL Rating) 4.5/5 344 reviews

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220 Petchaburi Road, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • Connecting to Platinum Shopping Mall with 3 mins walk to Centralworld, Big C and BTS sky train

  • Rooftop bar and infinity pool with city views, serving Mediterranean dishes and cocktails

  • International Breakfast Buffet with Thai, Japanese, Indian, Mediterranean and Western options

  • 5 flexible newly renovated meeting spaces with high resolution 8-metre LED screen

  • Kid's corner available with nearby family attraction such as Siam Ocean World.

Our accommodation(s)

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Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.749701, 100.54007

Telephone
Fax +66 2 160 7200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  344 reviews

TripAdvisor Rating  4.6/5  6,653 reviews

Customer review rating 3.5/5

Ah M. M. Families - Confirmed reviews ALL

location is good but can be a challenge for those not able to walk down steep steps if going to central world. we pushed the wheel chair one big round from Novotel through BTS to central world. same long way back to the hotel. Breakfast is normal.

Dear Valued Guest, Thank you for staying with us and for your feedback. We are sorry to hear that the accessibility of the surrounding area and our breakfast did not meet your expectations for a 4-star experience. Providing comfort for all our guests is a priority, and we will look into how we can better assist guests with mobility needs. We hope to better serve you on your next visit to Bangkok. With best regards, Siriporn Pa. Room Division Manager

Lack of transparency regarding family room setup

TripAdvisor rating 1.0/5

NorthStar11837069645 TripAdvisor review

We booked a Double Room + Child expecting a basic and reasonable family setup. Upon arrival, we were shocked to discover that the room included only one bed, with the assumption that the child would sleep in the parents’ bed. For a hotel that markets itself as family-friendly, this is completely unacceptable, especially for families traveling with older children or teenagers. What made the situation worse is that this critical information was not clearly disclosed during the booking process. Only after check-in were we informed that an extra bed would require an additional charge. Had this been communicated transparently in advance, we would have absolutely chosen a different hotel. Ending a long family trip with this kind of surprise felt misleading and disappointing, and raises serious concerns about transparency in the booking information.

Customer review rating 5.0/5

Michael J. A. Solo - Confirmed reviews ALL

Exceptionally friendly and helpful staff, wonderful upgrade due to my Accor membership. Beautifully and centrally located. This time I needed a number of extras such as late checkout and a room for business calls: absolutely no problem at all! A wonderful stay!

Dear Valued Guest, We are delighted to hear that our team was able to seamlessly accommodate your requests for late checkout and the room for business calls. Your loyalty as an Accor member is highly appreciated, and we are pleased you enjoyed the upgrade. Ensuring we can meet your needs, like the late checkout and business call space, is a top priority for our team. We hope to welcome you back soon! With best regards, Siriporn Pa. Room Division Manager

Customer review rating 4.5/5

Girish K. P. Couples - Confirmed reviews ALL

courteous and helpfull staff

Dear Valued Guest, We appreciate your kind words regarding our staff and prime location. Thank you for choosing to stay with us, and we hope to see you again on your next visit! With best regards, Siriporn Pa. Room Division Manager

Customer review rating 4.5/5

David F. L. Business - Confirmed reviews ALL

all went very well from check in to check out

Dear Mr.David F. L., Warmest greeting from Novotel Bangkok Platinum! We very much appreciate your kind choosing us as your preferred hotel in Bangkok and thank you for your review regarding to your recent stay at the Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback, your satisfaction rating will be shared with our team for encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you for your kind royalty in ALL-Accor Live Limitless loyalty program, we would recommend you the direct booking by the hotel channel or the website all.accor.com or ALL appreciation to have eligible booking for your member benefit and points collection. We believe that you will enjoy your stay with the various benefit offered. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous stay. Sincerely yours, Alin U. Guest Experience Manager

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Other web-users rate our hotel

  • 2,180 reviews 9.7/10 Location
  • 1,404 reviews 7.7/10 Room
  • 2,748 reviews 9.2/10 Service
  • 24 reviews 7.9/10 WiFi
  • 611 reviews 8.2/10 Cleanliness
  • 589 reviews 8.8/10 Breakfast
  • 388 reviews 8.1/10 Vibe
  • 378 reviews 6.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.