Novotel Bangkok Platinum Pratunam Hotel 4 stars

Service is good

2nd Time to visit here, totally satisfied.

It is not possible to have any objections or complaints as the hotel, restaurant and recreational features are all dictated by the draconian restrictions put on them by the government. Everyone did what they could under the circumstances and all employees were cordial and helpful. Room was clean and comfortable.

Thank for excellence service from Ms. NAT front office teams. Service is perfect i can go back to Bangkok city and stay here again.

the facility of the room on website (dayuse.com) shown there is a bath tub in the room. However there is no bath tub in the room we stayed and the staff can only inform that this room type has no bath tub. That's it, no offer or apologize for the inaccurate information on the website. He didn't even care where I got the information from.

Thank you Reception Team for good service and for helping and hope to stay again once all hotel facilities are back to operate.

Did not get to upgrade as used to as Accor Plus Platinum Front office insist to give Breakfast Quota only 1 person [as i booking] but from my Privileges' it should be 2 person .. BTW [The price that show in promo is the same price no matter 1 or 2 person check in] i expected the flexibility more than this as loyalty member who pay annual fee for A+

everything was good and great stayed eventhough it was a quick return. Hope to stay again once all outlets and hotel facilities are back to operate. Thanks for good service from both F&B and Front Office team.

Most of Bangkok is closed due to Covid restrictions and whilst many of the hotels services restrictions were severely restrictions, our stay was very comfortable and the staff ensured we were able to dine and receive other amenities in our romm.

The staff of the hotel is very friendly and very helpful. I felt so welcome during my stay. I ordered food from a stall in front of the hotel and my order was then delivered directly to my room which was very convenient.

I stay for 1 night during a chemical fire evacuated. The room is very hot and dusty but I try to understand that is a COVID time

All Staff members were extremely accommodating. I requested a birthday cake for my girlfriend which was granted. I expected something small, but it was big and well decorated. There were no candles, so we did decide to take a walk to Seven Eleven to get some, but we did not mind that. The room was clean and well-equipped with everything we needed. Room-service was fast enough, and the woman who delivered the food and ice several times was very nice and friendly to us. Speedy check out as well which I always appreciate. I have already recommended this hotel to business associates. The only negative point I would give is regarding the TV. The one in the bedroom was big, but the one in the main sitting area was old and small and I could not really do anything with it. I always like to play music on YouTube through the TV app, but it just was not an option. A lot of hotels I have stayed at in Bangkok recently do have it now. It is always the first thing I look at when I arrive. Thank you.

All staff are nice and helpful. I have a good experience with my boyfriend there.

If you're for a really comfy bed this is the place for you! If you're looking forward to a wonderful breakfast you'll be disappointed. If you're hoping to enjoy the benefits of the executive wing don't do it! It's just not worth the money. I booked 2 rooms on the executive floor hoping to simply unwind and enjoy but alas, with only 2 different "snacks" to choose from (both of which were very cold!) and a limited stock of drinks and an uninviting area (very small & cramped I might add) it was such a disappointment we never went back to the lounge. The real plus, though, on the executive floor were our rooms (both corner rooms)! They were spacious and the bathroom had a his & hers basin, a bathtub, a seperate shower room and a separate toilet. If you're simply wanting to enjoy the executive wing and don't care about the executive lounge then go ahead and book it. I wouldn't. Simply because I don't think it's worth the extra money.

Location is great. All are within several minutes walking distance supermarket, Central World, night markets and Platinum Fashion Mall to BTS railway Chitlom. Food can be found everywhere near the hotel.