Novotel Bangkok Platinum Pratunam 4 stars

Customer review rating (ALL Rating) 4.5/5 397 reviews

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220 Petchaburi Road, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • Connecting to Platinum Shopping Mall with 3 mins walk to Centralworld, Big C and BTS sky train

  • Rooftop bar and infinity pool with city views, serving Mediterranean dishes and cocktails

  • International Breakfast Buffet with Thai, Japanese, Indian, Mediterranean and Western options

  • 5 flexible newly renovated meeting spaces with high resolution 8-metre LED screen

  • Kid's corner available with nearby family attraction such as Siam Ocean World.

Our accommodation(s)

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Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.749701, 100.54007

Telephone
Fax +66 2 160 7200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  397 reviews

Customer review rating 5.0/5

Ker G. S. S. Families - Confirmed reviews ALL

Nice bed and pillows. Spacious room. Got an upgrade to a bigger rooms. The staff were all very friendly and loves playing with children.

Dear Ker G. S. S., Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed the comfort of our beds, the spacious room, and the friendly service from our staff. Your feedback is greatly appreciated. Best wishes, Patthara K. Guest Exprerienc Manager

Customer review rating 3.5/5

Pakirisamy S. K. Families - Confirmed reviews ALL

Upon our arrival .We face difficulty on check in .Our room were given to us in 6 and 7 level.I did spoke to them finally we are given the same level.Upon our chek in our room were not given ammenities ,we have to request.This is my first experence that I have envounter.I am a frquent traveller.I have stay in bangkok in Berkley /Amari /Centre Point /Holiday Inn never encounter such a situtation.And also the room have no Door Bell.We have to knock on the door.Our final experence is our breakfast.While we were having our breakfast midway the Manager were checking our table and half of my member went to the room and we wrere told to share the table which were not occupied I was disappointed.This is just a feedback Hopefully can be improved.Overall I am pleased and satisfied..Secondly the kitchen chef are not trained in delivering service quality.My suggest in always put a smile to make all room quest happy in our first meal.Thank you and hope that feedback can improve

Customer review rating 5.0/5

Mohamad K. A. B. A. J. Couples - Confirmed reviews ALL

Wonderful stay. Kudos to Ms Palmy and her team for delivering excellence. An absolutely exceptional experience from start to finish. The staff from concierge to housekeeping to front desk went above and beyond to ensure our comfort, the room was spotless with a stunning view, and the on-site dining was delicious. Exceptional hospitality overall.

Dear Mohamad K. A. B. A. J., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our team, especially Ms. Palmy, to be exceptional in delivering a comfortable experience. It is gratifying to know that you enjoyed the cleanliness of your room, the stunning view, and our on-site dining options. Your feedback motivates us to maintain our high standards of hospitality. Best regards, Patthara K. Duty Manager

Customer review rating 3.0/5

Kuan L. T. J. S. Families - Confirmed reviews ALL

Nothing wrong with the hotel itself. Overall, got what I expected of a Novotel hotel. Only thing i would highlight is that the breakfast was pretty bad. The quality of food was average and the majority of the "hot" food was stone cold (or luke warm at best).

Customer review rating 3.5/5

Bao X. G. Solo - Confirmed reviews ALL

The hotel is going through some minor maintenance but the maintenance disturbance duration is throughout my whole stay even sunday. I was kinda disappointed with it and didnt manage to sleep longer as the works started around late 8am and lasted till i think 5pm?

Dear Bao X. G., Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay was affected by the maintenance work and that it caused inconvenience during your time with us, including your rest hours. Please kindly accept our sincere apologies for the disturbance experienced. Your comments are very important to us, and we fully understand how this impacted your comfort. Please be assured that your feedback has been shared with the relevant team for immediate review and improvement to minimize any future impact on our guests’ experience. We truly appreciate your understanding and patience, and we hope to have another opportunity to welcome you back in the future to provide you with a much more comfortable and seamless stay. Warm regards, Patthara K. Duty Manager

Other web-users rate our hotel

  • 2,059 reviews 9.7/10 Location
  • 1,392 reviews 8.2/10 Room
  • 2,968 reviews 9.4/10 Service
  • 21 reviews 8.3/10 WiFi
  • 604 reviews 8.7/10 Cleanliness
  • 587 reviews 8.9/10 Breakfast
  • 420 reviews 9/10 Vibe
  • 342 reviews 7.2/10 Amenities

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