Novotel Bangkok Platinum Pratunam Hotel 4 stars

I enjoyed staying at Novotel... The bed is amazingly comfortable. II would have loved to have the basic supplies replenished daily. I run out of Body lotion a few times, for example

Very convenience and very pleasant experience

Should increase more staff for serving customer to check in & check out as we need to wait for so long to be served for check out

Checking in was a breeze and everyone is friendly and service- orientated. My kids enjoyed the recommended room stay. Enquiries through email was efficient and patience with my queries. Awesome! Looking forward to our next stay!

The rooms are clean n neat, breakfast was good, location is excellent.

Food can be served with more variety for all three meals . Rooms should have more lights installed to brighten and increase the room's ambience . It brings difficulties to customers if they dropped tiny items such as earring studs on the carpet and have to find with the lights too dark at night. Hairdryer requires more regular maintenance check.

perfect location , the heart of Bangkok , close to everybody needs , good staff , views , nice swimming pool , variety selection at breakfast buffet , my every year stay at Bangkok .

Upgraded to family room, get discounted price for breakfast and spa, even get 300 baht everyday . Staffs are full of smiles, good english and very helpful.

Small dead cockroach in bedroom in my recent stay (Jan 2020). Saw small cockroaches in buffet area when I started in November 2019. I still loved the hotel for its good location and friendly staff.

The bed is comfort. Location is good. Easy assess to well-known Platinum Mall, Big C, The Market and etc.

Some reviews below: I like the breakfast few years ago but felt that nowadays the standard has dropped, needs to improve on the taste. Stayed at room 2208, first went in the toilet has a "fishy smell" and we tried to spray the air freshener and often got to flush the toilet cos if the toilet was not flushed for quite sometime, it gets "dirty water" and the smell is there, spoke to front office before but seems like this problem was not resolved and left a message to the front office manager during my checkout and he mentioned will let the housekeeping dept knows. I paid for late checkout till 6pm and I even mentioned the the front office to make sure my card works till that time, however, it DIDN'T! I even had to go down to the front office to reactivate the card before I can enter the room again, I think this is not a good experience. Overall, location is good and basically staff are all courteous.

Very efficient staff. Helpful environment

The staff is polite and speak fluent english. They did their best to put our rooms together and help us to upgrade at a cheaper rate due to unforeseen circumstances.

I stayed in the hotel for a conference in a nearby venue. The location is very near shopping areas such as the pratunam market and just above the platinum mall in Bangkok. However, some of my calls to housekeeping or the reception counter was left unanswered so I need to physically go down the lobby to request for some items.

The initial greetings as a Club Accor member was a very warm one, with the Guest Officer upgrading my room and offering other extended services. However, I did experience 3 particular issues: 1. Leak in the room was not fully addressed. To be fair, initial response was quick and leak was addressed temporarily but again presented itself in the following night. 2. Upon check-in, couldn't help but notice hairs still lying around in the bathroom. 3. Elevators are not room key secured. With above, I didn't feel that the experience was value for the money. But location-wise (very convenient to airport, trains), nice pool area and the staff are just super. 50-50 with much room for improvement.