Novotel Bangkok Platinum Pratunam Hotel 4 stars

Customer review rating 4.3/5 8,886 reviews
Novotel Bangkok Platinum Pratunam
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Room 1

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Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for events that work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam, CentralWorld and Pantip shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400
bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :   RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :   Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Our accommodations

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Superior Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View Room with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 27

Premier Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27

Family Room

  • Max. number of persons: 4
  • Area: From 27

Executive Park View Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with a separate living room and 1 King Size bed

  • Max. number of persons: 4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Photo non contractuelle / Strictly non binding

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR9 BEER GARDEN

Photo non contractuelle / Strictly non binding

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,886 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,167 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located

Customer review rating 4.3/5

Clara T. Couples - 10/02/2020 Confirmed reviews ALL

Overall experience have been satisfactory which was the reason why I’m a repeat customer. I’m also considering to be an Accor member too.

Well located, nice breakfast, professional and kind heart staff and comfy roo

Customer review rating 4.3/5

Blandina R. Business - 10/02/2020 Confirmed reviews ALL

I enjoyed my four nights stay at Novotel Platinum hotel, Bangkok. The location is very convenient for me to the meeting venue, shopping center and transportation. What is more, the staff is very friendly and professional. They offer helps and share information on important places that I may interested to join. They also respond to my needs timely and professionally.

Very accesible!

Customer review rating 4.3/5

Marinette P. Families - 09/02/2020 Confirmed reviews ALL

Best place to stay in Bangkok!

Perfect stay in the heart of the city, excellent location, nice clean room and the really helpful staff.

Customer review rating 4.3/5

Apple Business - 08/02/2020 Confirmed reviews ALL

My experience with the receptionists were terrific. The check in went smoothly and fast as I arrived after the long day of travel. The female receptionist and duty manager helped printing out the vouchers and later with my other personal documents that I need for my business. I requested the massage in the room on the morning of the check out date and another receptionist gave me a little bit more time. The down side about this stay is I got assigned the room at the end of the hallway. I wish it would be closer to the elevator as I requested when I was making the reservation. The fact that I am not often travel alone by myself, I felt a little bit unsafe somehow. The room has the speaker in the bathroom that doesn’t work anymore. It only made squeaker sounds. Overall, I am happy with the stay and hopefully could go back again when I need the stay in Bangkok.

The room Low light ,Problem with air conditioner

Customer review rating 4.3/5

Anonymous Couples - 08/02/2020 Confirmed reviews ALL

Seeing a sign in the ground shows that you can call a taxi I asked for help to book a seven-seater taxi to the airport The waiter said 800 bath ! I feel so strange Because taxis should be charged as meters the waiter was helping me with my private car. But I hurried to the airport So there is no time to complain immediately This is the first time I have encountered Because in other hotels only help me call taxi , and will not help me change them privately I don't believe this was an accidental loss Obviously this time it was intentional So will not consider staying again Feeling is too bad

Great location

Customer review rating 4.3/5

Helen Business - 08/02/2020 Confirmed reviews ALL

I enjoyed staying at Novotel... The bed is amazingly comfortable. II would have loved to have the basic supplies replenished daily. I run out of Body lotion a few times, for example

Good Stay

Customer review rating 4.3/5

Edzwan Business - 07/02/2020 Confirmed reviews ALL

Very convenience and very pleasant experience

Dear Dr. b., Thank you so much for taking your valued time to post such a glowing review on the satisfaction survey. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum for your preferred hotel in Bangkok, we do hope to have the pleasure of welcoming you back again. Kind regards, Chagkraphan Kongchag (Ed) Front Office Manager

Good stay

Customer review rating 4.3/5

Selina L. Families - 06/02/2020 Confirmed reviews ALL

Should increase more staff for serving customer to check in & check out as we need to wait for so long to be served for check out

Dear Ms. L., Thank you for taking your valued time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I regret to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your kind sharing the experience concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chagkraphan Kongchag (Ed) Front Office Manager

Comfortable and Relaxing Stay

Customer review rating 4.3/5

Joyce Families - 05/02/2020 Confirmed reviews ALL

Checking in was a breeze and everyone is friendly and service- orientated. My kids enjoyed the recommended room stay. Enquiries through email was efficient and patience with my queries. Awesome! Looking forward to our next stay!

Dear Ms. L. , Thank you so much for taking your valued time to post such a glowing review on the satisfaction survey. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum for your preferred hotel in Bangkok, we do hope to have the pleasure of welcoming you back again. Kind regards, Chagkraphan Kongchag (Ed) Front Office Manager

Good Stay

Customer review rating 4.3/5

Jerald Families - 05/02/2020 Confirmed reviews ALL

The rooms are clean n neat, breakfast was good, location is excellent.

Dear Mr. T., Thank you so much for taking your valued time to post such a glowing review on the satisfaction survey. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum for your preferred hotel in Bangkok, we do hope to have the pleasure of welcoming you back again. Kind regards, Chagkraphan Kongchag (Ed) Front Office Manager

Can be better

Customer review rating 4.3/5

Jennifer Families - 05/02/2020 Confirmed reviews ALL

Food can be served with more variety for all three meals . Rooms should have more lights installed to brighten and increase the room's ambience . It brings difficulties to customers if they dropped tiny items such as earring studs on the carpet and have to find with the lights too dark at night. Hairdryer requires more regular maintenance check.

Dear Ms. N., Thank you for taking your valued time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I regret to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your kind sharing the experience concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chagkraphan Kongchag (Ed) Front Office Manager

wonderful

Customer review rating 4.3/5

Khalid Families - 05/02/2020 Confirmed reviews ALL

perfect location , the heart of Bangkok , close to everybody needs , good staff , views , nice swimming pool , variety selection at breakfast buffet , my every year stay at Bangkok .

Dear Mr. A., Thank you so much for taking your valued time to post such a glowing review on the satisfaction survey. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum for your preferred hotel in Bangkok, we do hope to have the pleasure of welcoming you back again. Kind regards, Chagkraphan Kongchag (Ed) Front Office Manager

Well located and lovely staffs

Customer review rating 4.3/5

Triani M. Families - 05/02/2020 Confirmed reviews ALL

Upgraded to family room, get discounted price for breakfast and spa, even get 300 baht everyday . Staffs are full of smiles, good english and very helpful.

Dear Ms. M., Warmest greeting from Novotel Bangkok Platinum! We very much appreciate your kind choosing us as your prefered hotel in Bangkok and thank you for your comments regarding your recent stay at the Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback, your comments will be shared with our team. Furthermore, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chagkraphan Kongchag (Ed) Front Office Manager

Not bad except for issues with cleanliness

Customer review rating 4.3/5

Hwee Families - 04/02/2020 Confirmed reviews ALL

Small dead cockroach in bedroom in my recent stay (Jan 2020). Saw small cockroaches in buffet area when I started in November 2019. I still loved the hotel for its good location and friendly staff.

Comfort Hotel with good location

Customer review rating 4.3/5

Alex K. Couples - 04/02/2020 Confirmed reviews ALL

The bed is comfort. Location is good. Easy assess to well-known Platinum Mall, Big C, The Market and etc.

Good location and convenient but..

Customer review rating 4.3/5

Michelle T. Couples - 04/02/2020 Confirmed reviews ALL

Some reviews below: I like the breakfast few years ago but felt that nowadays the standard has dropped, needs to improve on the taste. Stayed at room 2208, first went in the toilet has a "fishy smell" and we tried to spray the air freshener and often got to flush the toilet cos if the toilet was not flushed for quite sometime, it gets "dirty water" and the smell is there, spoke to front office before but seems like this problem was not resolved and left a message to the front office manager during my checkout and he mentioned will let the housekeeping dept knows. I paid for late checkout till 6pm and I even mentioned the the front office to make sure my card works till that time, however, it DIDN'T! I even had to go down to the front office to reactivate the card before I can enter the room again, I think this is not a good experience. Overall, location is good and basically staff are all courteous.

Very convenient

Customer review rating 4.3/5

Mar M. K. Business - 03/02/2020 Confirmed reviews ALL

Very efficient staff. Helpful environment

Dear Mar Mar K., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Good Stay and Good Service

Customer review rating 4.3/5

Kevin Families - 03/02/2020 Confirmed reviews ALL

The staff is polite and speak fluent english. They did their best to put our rooms together and help us to upgrade at a cheaper rate due to unforeseen circumstances.

Dear Kevin, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Hotel got a good location but service can still be improved

Customer review rating 4.3/5

R.e.d. Business - 02/02/2020 Confirmed reviews ALL

I stayed in the hotel for a conference in a nearby venue. The location is very near shopping areas such as the pratunam market and just above the platinum mall in Bangkok. However, some of my calls to housekeeping or the reception counter was left unanswered so I need to physically go down the lobby to request for some items.

Room for improvement

TripAdvisor rating 4.5/5

aestrada12 02/02/2020 TripAdvisor review

The initial greetings as a Club Accor member was a very warm one, with the Guest Officer upgrading my room and offering other extended services. However, I did experience 3 particular issues: 1. Leak in the room was not fully addressed. To be fair, initial response was quick and leak was addressed temporarily but again presented itself in the following night. 2. Upon check-in, couldn't help but notice hairs still lying around in the bathroom. 3. Elevators are not room key secured. With above, I didn't feel that the experience was value for the money. But location-wise (very convenient to airport, trains), nice pool area and the staff are just super. 50-50 with much room for improvement.

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