Novotel Bangkok Platinum Pratunam Hotel 4 stars

The in room air-con was not so cool. We requested to change the room. The hotel staff were nice and helpful. Our kids were excited about the bunk bed and amenities.

Excellent

- Very disappointed with the Suit service - Not clear about promotion/miscommunication - The only positive comment here is the room service

The hotel is a lovely hotel with the reception staff friendly and excellent service The room are clean and the bed , billows are comfy.

Staff excellent service, and about room very clean

Good n nice hotel room.. big n clean. But the Swimming pool seem dirty

The stay was extremely enjoy! The hotel is located at the heart of Bangkok and only a short walk to one of the most famous department stores in Thailand. Room was clean, staffs were polite and very well cooperate with each department. Food around hotel is also delicious and easy to find.

Welcome amenity ( cake ) has fungus on strawberries. I ate it one piece and just was aware of it. I took the pictures as well. The hotel should be more careful because this is safety of the guest. Overall, the hotel was clean. The staff are so nice with good service. The hotel is located in central of Bangkok near the shopping mall.

This hotel is in a great location near a big mall and wholesale clothes shopping. There are many restaurants and street food nearby. The hotel itself is clean and modern. We were upgraded for free! The pool and gym are very nice.

Room cosy, nice gym and pool

It’s a family 2 nights stay during weekend in bkk, the checkin and everything at the front are convenience & fast, all staffs at the front, restaurant, lounge are so helpful. The lounge is relocate on lobby floor which is spacious and not overcrowded. I got upgrade to the room with a bathtub on this stay, it’s a pleasant stay. I was slipped and fall when i walk back to the car because wet floor in front of the elevator B1 floor, the area was too dark.

Service from the duty front desk staff was perfect. But the room air conditioner was abit hot and the TV signal was bad. Drinking water in the room only had 2 bottles. Dental kit should also be added on.

If you're for a really comfy bed this is the place for you! If you're looking forward to a wonderful breakfast you'll be disappointed. If you're hoping to enjoy the benefits of the executive wing don't do it! It's just not worth the money. I booked 2 rooms on the executive floor hoping to simply unwind and enjoy but alas, with only 2 different "snacks" to choose from (both of which were very cold!) and a limited stock of drinks and an uninviting area (very small & cramped I might add) it was such a disappointment we never went back to the lounge. The real plus, though, on the executive floor were our rooms (both corner rooms)! They were spacious and the bathroom had a his & hers basin, a bathtub, a seperate shower room and a separate toilet. If you're simply wanting to enjoy the executive wing and don't care about the executive lounge then go ahead and book it. I wouldn't. Simply because I don't think it's worth the extra money.

Location is great. All are within several minutes walking distance supermarket, Central World, night markets and Platinum Fashion Mall to BTS railway Chitlom. Food can be found everywhere near the hotel.

The initial greetings as a Club Accor member was a very warm one, with the Guest Officer upgrading my room and offering other extended services. However, I did experience 3 particular issues: 1. Leak in the room was not fully addressed. To be fair, initial response was quick and leak was addressed temporarily but again presented itself in the following night. 2. Upon check-in, couldn't help but notice hairs still lying around in the bathroom. 3. Elevators are not room key secured. With above, I didn't feel that the experience was value for the money. But location-wise (very convenient to airport, trains), nice pool area and the staff are just super. 50-50 with much room for improvement.