Novotel Bangkok Platinum Pratunam Hotel 4 stars

Appreciate the help from the front office duty managers to assist my wife and me on storage in breast milk and info about Bangkok. We pestered them almost every day and night to store breast milk and also to microwave breast pump parts. Nonetheless they helped us without any hesitation and really acceded to almost to all our requests. Hotel is really nice , rooms are spacious and lovely. It made my wife and I feel relaxed over the holidays. Thanks to Ms Dao , Mild and a few other front office staff who helped my wife to reduce the stress to overseas breastfeeding. Thank you once again

Go ahead book this hotel you can’t go wrong this is our second time staying here just because of its location staff were incredible and accommodating. Will come back for sure.

Very good and enjoyable stay at this establishment.

Your manager Mark provided us with exceptional service. He made sure all our needs were met and was very kind to my daughter. Our suite was very comfortable and well-kept. We will definitely be staying here again on future trips.

Very fast in checking in and very helpful hotel staff.

I had a wonderful day and night in the hotel and the attrative shopping malls around. the room is clean and tidy, checkin staff, housekeeper, restaurant waitress, bellboys are so friendly and professional in handling their job. I give a big thumb up to the hotel. the last time I stayed with Novotel platinum mall were 5 years back, I can see there are some changes on the pool, and lobby bar. overall experience in the hotel were amazing, just a little thing I was feeling offended which is the complimentary welcome drink, i don't understand why the waiter had to be purposely mentioned that I am a silver+ member, and I will entitled for particular drinks selection only, which are soft drinks, fruit juice(not fresh pressed), coffee. I prefer the hotel should offer signature drinks like only could be served in the hotel instead of soft drink, coffee, flavored juice which I can easily got it from 7-11 from 10 to 30 baht. a simple lemonade would be nice, nice presentation and refreshing. during the time I redeemed my welcome drinks, I wasn't allowed to sit at any of the table except the only round coffee table with 5 or 6 seaters, so If more then 6 people would redeem their welcome drink at the same time, the others will have to stand or sit on the floor as I imagined, my mother suggest the hotel could have simply send 2 cans of coke to the room instead if in the situation. 5 years back when I wasn't yet become accorplus member, i was offered a nice glass of lemonade with nice round bottom glass, nice presentation, now as a accorplus member, I was offered glass of flavored juice, coffee or softdrink and wasn't allow to use the proper table. I still have my 5 years back photo, sitting next to the nice view table, with nice lemonade without accorplus membership.

Very good service from staff. Great room. However. Connecting entrance from skywalk to hotel closed at 8pm resulting a walk down the staircase. Very difficult for elderly and baby in strolley.

Thanks Mark for the great hospitality, very considerate, professional and mature. I have a comfortable stay.

Thailand is known for hospitality but I do not sense it with the hotel staff in this property except the bellboys at the ground floor. There was no smile and service at both check in and breakfast area.

It was a pleasant as the staff remembered my Birthday is in this month and got a surprise birthday cake from them. Also a nice gesture with access to the Premium lounge

Location was good. Room was good except for a few things. Light at the shower area turn itself on and off. The light switch at the toilet cubicle was behind the glass door. It would be better if it is controlled by the same switch for the toilet area. Toilet has a smell of urine which was a little unpleasant when you use the toilet

Nice location. Request for good view room n it’s ok but smaller room than amari. Bed was good but other amenities are so so

A) You have lifts at two different levels & at both levels they are very smelly. B) Our allotted room was facing roadside & we felt lots of outside noises which were disturbing during sleep. C) During our reservation before booking via agent we had called up the hotel to understand room sizes, we had clearly mentioned for a family room for 2adults & 2 children aged 14-15, we were expecting atleast 2 king size beds to accommodate us all comfortably , but instead we were given room with 1king size bed & bunk beds for children which was very uneasy for children of mentioned ages, also there was no space in room for movement & to accommodate our 5 suitcases. D) The quality, preparation & ingredients used in Indian food during breakfast was extremely poor, also as an international brand it is expected that your staff can speak & understand english, which was not there in ur break fast restaurant.

Great food and breakfast, good view, good location.

Friendly staff, excellent room, great massage, great breakfast food. Only reason it's not a 10 is that the upstairs bar did not have great service and was pricey for the quality of food.