Novotel Bangkok Platinum Pratunam Hotel 4 stars

Thank you Reception Team for good service and for helping and hope to stay again once all hotel facilities are back to operate.

Did not get to upgrade as used to as Accor Plus Platinum Front office insist to give Breakfast Quota only 1 person [as i booking] but from my Privileges' it should be 2 person .. BTW [The price that show in promo is the same price no matter 1 or 2 person check in] i expected the flexibility more than this as loyalty member who pay annual fee for A+

everything was good and great stayed eventhough it was a quick return. Hope to stay again once all outlets and hotel facilities are back to operate. Thanks for good service from both F&B and Front Office team.

Most of Bangkok is closed due to Covid restrictions and whilst many of the hotels services restrictions were severely restrictions, our stay was very comfortable and the staff ensured we were able to dine and receive other amenities in our romm.

The staff of the hotel is very friendly and very helpful. I felt so welcome during my stay. I ordered food from a stall in front of the hotel and my order was then delivered directly to my room which was very convenient.

I stay for 1 night during a chemical fire evacuated. The room is very hot and dusty but I try to understand that is a COVID time

All Staff members were extremely accommodating. I requested a birthday cake for my girlfriend which was granted. I expected something small, but it was big and well decorated. There were no candles, so we did decide to take a walk to Seven Eleven to get some, but we did not mind that. The room was clean and well-equipped with everything we needed. Room-service was fast enough, and the woman who delivered the food and ice several times was very nice and friendly to us. Speedy check out as well which I always appreciate. I have already recommended this hotel to business associates. The only negative point I would give is regarding the TV. The one in the bedroom was big, but the one in the main sitting area was old and small and I could not really do anything with it. I always like to play music on YouTube through the TV app, but it just was not an option. A lot of hotels I have stayed at in Bangkok recently do have it now. It is always the first thing I look at when I arrive. Thank you.

All staff are nice and helpful. I have a good experience with my boyfriend there.

Staying in this hotel was the perfect choice since it is located right in the center of the shopping malls. Due to the covid lockdown, alot of shops and restaurants are closed so luckily we stayed here and we could just go back and forth to our room very easily. Staffs were nice, the hotel was quiet and clean so all in all we had a comfortable and good stay.

i visited here a night for WFH (work from Hotel). hotel offered a free upgrade to a better room with a good view. room was nice prepare and clean. all benefits as Accor Platinum Card were prepared and good serves. durring COVID-19 situation, they serve all foods and drinks in room. staff are friendly and helpful even if they have less staff to services. they tried to do the best for all guest,. well done. and we will come back again soon.

We really appreciated the service. Thanks to Khun Nat her very friendly and always give a warm welcome helping to prepare all i need. The location is really good for shopping and room very cleaned

Excellent service hotel and good location and room is clean. I would like to comment Khun Nat. Her is professional services and helpful. I highly recommend novotel Bangkok Platinum hotel.

Good View and service

If you're for a really comfy bed this is the place for you! If you're looking forward to a wonderful breakfast you'll be disappointed. If you're hoping to enjoy the benefits of the executive wing don't do it! It's just not worth the money. I booked 2 rooms on the executive floor hoping to simply unwind and enjoy but alas, with only 2 different "snacks" to choose from (both of which were very cold!) and a limited stock of drinks and an uninviting area (very small & cramped I might add) it was such a disappointment we never went back to the lounge. The real plus, though, on the executive floor were our rooms (both corner rooms)! They were spacious and the bathroom had a his & hers basin, a bathtub, a seperate shower room and a separate toilet. If you're simply wanting to enjoy the executive wing and don't care about the executive lounge then go ahead and book it. I wouldn't. Simply because I don't think it's worth the extra money.

Location is great. All are within several minutes walking distance supermarket, Central World, night markets and Platinum Fashion Mall to BTS railway Chitlom. Food can be found everywhere near the hotel.