Novotel Bangkok Platinum Pratunam Hotel 4 stars

Customer review rating 4.3/5 9,004 reviews
Novotel Bangkok Platinum Pratunam
See on a map
+ 26 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for events that work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam, CentralWorld and Pantip shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400
bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :  2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :  RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :  Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Our accommodations

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 22
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Superior Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 23
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 23
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 27
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View Room with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 27
  • Views: Park view *

* Subject to availability

Premier Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27

Family Room

  • Max. number of persons: 4
  • Area: From 27

Executive Park View Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with a separate living room and 1 King Size bed

  • Max. number of persons: 4
  • Area: From 52
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Photo non contractuelle / Strictly non binding

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR9 BEER GARDEN

Photo non contractuelle / Strictly non binding

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,004 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,303 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Fantastic

Customer review rating 4.3/5

Jason W. Families - 25/03/2020 Confirmed reviews ALL

Warm friendly staff.

Excellent

Customer review rating 4.3/5

Benjamin C. Solo - 19/03/2020 Confirmed reviews ALL

Excellent service from all departments, great room. I had a great stay, thanks M and team!

Well located

Customer review rating 4.3/5

Nancy Couples - 19/03/2020 Confirmed reviews ALL

Internet wifi always drop. Must always sign in. Lobby wifi should be open to all. Bath tub only available for suites is a disappointment.

Good stay

Customer review rating 4.3/5

Michelle N. Families - 17/03/2020 Confirmed reviews ALL

Excellent service from reception from the 2 Thailand ladies, very professional, polite and patient. Only disappointed that I checked in at 4pm and yet 1 of the room was not ready.

Dear Michelle N., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotelbangkokplatinum.com

Good location

Customer review rating 4.3/5

Lee Families - 16/03/2020 Confirmed reviews ALL

Good location with walking distance to various shopping mall

Dear Value Guest, Thank you for your amazing review of your recent stay at Novotel Bangkok Platinum Pratunam. It is great to read that you had a wonderful stay with us and found that you enjoyed the facilities and our location. It is always wonderful to hear such positive feedback, which serves as a great motivator to my team. I sincerely hope to have the opportunity to welcome you back in the not too distant future. Regards, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Well located

Customer review rating 4.3/5

Reno Couples - 16/03/2020 Confirmed reviews ALL

It’s good

Dear Reno, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotelbangkokplatinum.com

Good stay

Customer review rating 4.3/5

Somchay S. Solo - 16/03/2020 Confirmed reviews ALL

Overall it was great. Check-in was relatively good. Although, I went to the wrong table - went to the concierge or I don't know who they are - the table slightly in front of the lifts. The staff sitting at that table did not greet me or refer me to the check-in counter. I felt a bit stupid. The room is very good with a very nice facility. The location is best. The staff overall are very helpful. However, I could not use the shuttle tuk-tuk service. At first, they said, it'll be at 12.00 and when I came down at around 12.10 they said the staff is having lunch. Interesting service. Apart from this, I enjoyed the stay.

Dear Somchay S., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Great stay

Customer review rating 4.3/5

Andrew L. Couples - 15/03/2020 Confirmed reviews ALL

Fon checked us in and was so kind. We arrived so early before check, we assumed we would just put our bags down and have to putter around town for a few hours waiting to check in. Luckily Fon found a room to check us into. The hotel was clean and well kept, the staff was friendly. Our flights out of Thailand got kept getting canceled at 1am the morning of our departed because of Covid-19. At 1 Am I went down to the lobby to use a phone to call the airline in a panic to find other flights. The guy behind the desk helped me out, he called the airport to see if any of the desks would be open. Just over the top helpful. I wish I got his name because he definitely deserves nothing but the best! Great hotel and I hope to stay here when I return to Thailand.

Dear Andrew L., Thank you for your review and feedback of the Novotel Bangkok Platinum Pratunam. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Kritsayapron Vachirachodhithada Guest Experience Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

no cancelation email for the deposit fee

Customer review rating 4.3/5

Fie Couples - 10/03/2020 Confirmed reviews ALL

hi. i've been deducted for 3000 THB during my stay for the deposit fee and Novotel promise me that they will send me an email to cancel the deposit fee but i haven't receive any email cancelation until now.

Great hospitality team

Customer review rating 4.3/5

T. H. S. Couples - 10/03/2020 Confirmed reviews ALL

The experience was superb, celebrated 4th anniversary with my partner. We were welcomed by friendly staffs namely mr. Aun and Ms Monk. Our room was decorated with roses & towel swans and complimentary chocolate platter.

Dear T. Heng S., Thank you so much for taking the time to post a review following your recent stay at Novotel Bangkok Platinum Pratunam. It is our home away from home and we are very proud of it. It is so pleasing to read that the service was efficient and that we made sure that all your needs were met and your vacation was joyful throughout. I have passed you kind words to all the team who really do appreciate it. Regards, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

A little bit disappointment

Customer review rating 4.3/5

Iweevy Solo - 10/03/2020 Confirmed reviews ALL

- The room was great and very clean - The fitness was very good with the nice view of swimming pool - The breakfast was disappointed me, Last time I stayed there has a lot of choices of food but this time was a little and no one came to me for ask about coffee or tea even I finished my breakfast.

Good location and Cosy

Customer review rating 4.3/5

Tf H. Couples - 10/03/2020 Confirmed reviews ALL

Got a free upgrade with an aerial view. Comfortable bed and roomy toilet. Great service by front office staff at level 6 and friendly concierge at level 1. Need not mentioned the excellent location, just above Platimum Mall. We often unloaded our purchases and took short break back at our room.

Dear TF H., Thank you for your amazing review of your recent stay at Novotel Bangkok Platinum Pratunam. It is great to read that you had a wonderful stay with us and found the staff to be fantastic, and that you enjoyed the facilities and our location. It is always wonderful to hear such positive feedback, which serves as a great motivator to my team. I sincerely hope to have the opportunity to welcome you back in the not too distant future. Regards, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

lose my t-shirt

Customer review rating 4.3/5

Alex Couples - 09/03/2020 Confirmed reviews ALL

At first, I left my clothes in the bed. After I went back to my room, the T-shirt was gone. And we ask the reception. At first, the altitude of the reception is not so good.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Courteous & very Helpful reception Staff

Customer review rating 4.3/5

Cesar M. Families - 09/03/2020 Confirmed reviews ALL

Mr Mark & Ms Eddy are of great help on facilitating our requests and since one of our rooms are not yet ready they invited us for coffee at the lounge. They were able to give us room at same level.

Dear Cesar M. , Thank you for your review and feedback of the Novotel Bangkok Platinum Pratunam. We are glad that you enjoyed your stay and will convey your compliments to our associates. We hope to welcome you back to our Hotel in Bangkok in the near future. Best regards Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Nice room, Good location.

Customer review rating 4.3/5

Wallace T. Couples - 09/03/2020 Confirmed reviews ALL

Enjoy the location where you can shop right below the hotel and back for a rest. Room is clean and nice. D

Dear Wallace T., Thank you for your amazing review of your recent stay at Novotel Bangkok Platinum Pratunam. It is great to read that you had a wonderful stay with us and found that you enjoyed the facilities and our location. It is always wonderful to hear such positive feedback, which serves as a great motivator to my team. I sincerely hope to have the opportunity to welcome you back in the not too distant future. Regards, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Good location

Customer review rating 4.3/5

Tracy L. Friends - 09/03/2020 Confirmed reviews ALL

I have been staying with Novotel Platinum for a while, and I have always great experience with the team in Novotel Platinum. But this trip I was very disappointed with the food and services of the kitchen team in the cafe, especially for breakfast. Understanding that there is a lack of varieties comparing to the previous times we have stayed there due to the COVID-19, but the standard of the food have dropped drastically and the services of the kitchen staff in replenishing the food during the breakfast time is slow. I do not know if there is a change in the chef team or the hotel is in a cost cutting period, we do really hope that the hotel can maintain their food standards that we are overwhelm with the previous times. At the same time, the housekeeping is very slow in cleaning our rooms, where we have left our rooms in the morning and come back after 3pm and our rooms are still not being clean. We end up have to make an effort to call the housekeeping that we have left the rooms and ask them to clean up. But I would like to compliment on the services staff of the executive club, they are very attentive to our needs and efficient in assisting us and giving us suggestions. That is the reason that I have given the survey a 7 instead of 9. Hope that the team will look into the above matter and we will looking forward to our next stay with you guys.

Great Stay, Good Service

Customer review rating 4.3/5

S. Couples - 09/03/2020 Confirmed reviews ALL

Booked a stay with Novotel Platinum for my husband's birthday. They kindly arranged a cake for us during our stay. Staff was friendly throughout and the room was clean too. Would definitely head back there again! Thank you Novotel!

Dear Value Guest, Thank you so much for taking the time to post a review following your recent stay at Novotel Bangkok Platinum Pratunam. It is our home away from home and we are very proud of it. It is so pleasing to read that the service was efficient and that we made sure that all your needs were met and your vacation was joyful throughout. I have passed you kind words to all the team who really do appreciate it. Regards, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Love the location and great staff

Customer review rating 4.3/5

Eileen Solo - 06/03/2020 Confirmed reviews ALL

Am happy with the stay overall. Was travelling alone and I felt safe staying at this hotel. The staff in the hotel were nice and friendly.

Dear S., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Kritsayapron Vachirachodhithada Guest Experience Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Strategic location

Customer review rating 4.3/5

Vik Families - 04/03/2020 Confirmed reviews ALL

I had a very good stay with novotel platinum pratunam. This is my second time in this place and I thoroughly enjoyed my stay in this strategically placed hotel in the hearts of pratunam.

Dear Value Guest Thank you so much for taking the time to post a review following your recent stay at Novotel Bangkok Platinum Pratunam. It is our home away from home and we are very proud of it. It is so pleasing to read that the service was efficient and that we made sure that all your needs were met and your vacation was joyful throughout. I have passed you kind words to all the team who really do appreciate it. Regards, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Great Value

Customer review rating 4.3/5

Kai Families - 04/03/2020 Confirmed reviews ALL

Nice new hotel with friendly staff. Located right in the center near all major shopping centers.

Dear Value Guest, Thank you for your amazing review of your recent stay at Novotel Bangkok Platinum Pratunam. It is great to read that you had a wonderful stay with us and found the staff to be fantastic, and that you enjoyed the facilities and our location. It is always wonderful to hear such positive feedback, which serves as a great motivator to my team. I sincerely hope to have the opportunity to welcome you back in the not too distant future. Regards, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in bangkok