Novotel Bangkok Platinum Pratunam Hotel 4 stars

TripAdvisor rating 4.5/5 4,932 reviews
Novotel Bangkok Platinum Pratunam
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Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for events that work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam, CentralWorld and Pantip shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400
bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :   RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :   Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Our accommodations

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 22
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 23
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 23
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 27
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View Room with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 27
  • Views: Park view *

* Subject to availability

Premier Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27

Family Room

  • Max. number of persons: 4
  • Area: From 27

Executive Park View Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with a separate living room and 1 King Size bed

  • Max. number of persons: 4
  • Area: From 52
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Photo non contractuelle / Strictly non binding

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR9 BEER GARDEN

Photo non contractuelle / Strictly non binding

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,565 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,932 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Is this a scam?

Customer review rating 4.3/5

Anonymous Business - 04/12/2019 Confirmed reviews ALL

I did not travel to Bangkok, neither did I stay in Novotel Bangkok. However, I am prompted for review repeatedly.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Great location, clean hotel

Customer review rating 4.3/5

Anonymous Families - 04/12/2019 Confirmed reviews ALL

It was okay. Could have been better if not for the dustbin that was quite difficult to stay open in the toilet and the fact that there were no toothbrushes provided.

Very nice and pleasant stay but need improvement

Customer review rating 4.3/5

Patrick P. Families - 04/12/2019 Confirmed reviews ALL

It was a good experience staying in Novotel Pratunam and my family love it although it's just 2 night stay. However, there is a problem with the shower screen in our room 1709 as no matter how we press the switch as per instruction, the screen just wouldn't move down. We had reported it on the 2nd day of our stay to the counter staff hoping it will be repaired after we came back from our shopping but issue still remain.

Mr.K.

Customer review rating 4.3/5

K. G. Couples - 04/12/2019 Confirmed reviews ALL

Wonderful stay BUT ( I HAD A TOTAL OF 12 BOTTLES OF WATER IN MY ROOM ) every time the room was clean there were bottles left behind There is drought in many countries including Australia (12 bottles a room is a lot of wastage to the hotel and the environment ) Please attend to this seriously But the stay was wonderful

Noisy

Customer review rating 4.3/5

Diana C. Families - 04/12/2019 Confirmed reviews ALL

My daughter and mother stayed in Room 1106. There was a loud sound coming from the toilet throughout the last night they stayed.

Dear Diana C., Thank you for choosing our hotel as your preferred destination while visiting Bangkok! It is with much regret to learn about the most unpleasant experience that you had during your recent stay with us and I hasten to apologize for the inconveniences we have caused. Please allow me to inform you that I have already informed all concerned Department Heads about this unpleasant experience and we have already discussed how to resolve this issue to prevent it from happening again. I would like to thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bangkok Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Enjoyed our stay

Customer review rating 4.3/5

Vivien C. Families - 03/12/2019 Confirmed reviews ALL

Kids loved the bunkbed n soft toys provided for cuddles. Staffs are polite and always helpful. Great location and easily accessible.

Dear Vivien C, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithda Guest Experience Manager Novotelbangkokplatinum.com

Hotel Lounge Service And Food

Customer review rating 4.3/5

Jackson T. Friends - 03/12/2019 Confirmed reviews ALL

I experience the service for lounge and food are very bad compare the previous time I stay. Need to improve.

Dear Jackson T., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Satisfactory

Customer review rating 4.3/5

Justin L. C. C. Families - 03/12/2019 Confirmed reviews ALL

setback was that when I check out and after returning the key , she said everything is done. But I still have a S$200 deposit and I need to tell her about the S$200 which then she ask for receipt. Luckily I still have my receipt with me. I felt the deposit customer paid for should be reflected in the system so the check out will be smooth. Secondly, I felt the pillow is too huge. I have a nornal size and another huge pillow which i felt normal size pillow will do. Thirdly, hotel air con was always Turn off after each housekeeping which is annoying. Noting that Bangkok is a warm city, coming back to a cool room would be very nice but everytome I am back, I need to switch back the air con and it takes minutes for the room to be cool again. Lastly, the late check out was agreed at 1pm. Weirdly, after 12pm on check out day, I am unable to use my access card to open my hotel room door.

Dear Justin Lim Chee C. , Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Feeling good

Customer review rating 4.3/5

Thomas Families - 03/12/2019 Confirmed reviews ALL

Overall is good. Enjoy the stay in Novotel Bangkok.

Dear Thomas, Thank you kindly for taking the time to review your most recent stay with us. It is great to see that you enjoyed your time with us. Wonderful to read that you enjoyed your experience. We do hope to welcome you back in the near future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Convenient family hotel

Customer review rating 4.3/5

Susan Y. Families - 02/12/2019 Confirmed reviews ALL

Clean room with excellent housekeeping team

Dear Susan Y., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Mr. Andy S.

Customer review rating 4.3/5

Andy S. Families - 02/12/2019 Confirmed reviews ALL

A good location for my shopping trip. IT will be better if there is a child care service in the hotel. In that way, the kids will be safe in the care of the hotel team while the parents can indulge in their shopping trip.

It feels like coming home!

Customer review rating 4.3/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

My daughter and I have this annual "tradition" of going to Bangkok near Thanksgiving weekend for shopping and fine dining. Our hotel of choice has always been Novotel Platinum because of its convenient location and quality service!

Dear Janie C., Thank you so much for your wonderful feedback after your recent stay with us. We really appreciate you taking the time to share your experience and being so pleasantly descriptive with everyone and everything you encountered during your time with us. We look forward to welcoming you back soon. Sincerely, Novotelbangkokplatinum.com

Acceptable

Customer review rating 4.3/5

Vignesh L. N. Business - 01/12/2019 Confirmed reviews ALL

The room was pleasant but the layout of switches not intuitive. Security could be improved with a card based access system for the lifts

Staff excellent. Improvement required on facilities

Customer review rating 4.3/5

Karen Families - 01/12/2019 Confirmed reviews ALL

Staff are excellent. Special thanks to Mark and Monk from Front Office and Aey from the Concierge team. Facilities of room will need improvement. Tower hangers were coming off and refrigerator didn't seem to work.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

bangkok nov trip

TripAdvisor rating 4.5/5

georgeboey Business - 01/12/2019 TripAdvisor review

stay was very pleasant, room neat and clean, staff most helpful, breakfast was crowded as usual packed with customers at peak hour, excellent location nearby to shopping and eateries, security was ok and transportation easy going to and fro to other places.

Convenient location for shopping but crazy traffic jams getting in & out.

Customer review rating 4.3/5

Carol Families - 29/11/2019 Confirmed reviews ALL

Loved the additional touch of catering to family with kids when we booked family room but amenities seems to be more appropriate for kids below 6 yrs old. Thot they wld adjust since age of children were given.

Comfortable

Customer review rating 4.3/5

Betty T. Business - 28/11/2019 Confirmed reviews ALL

I felt comfortable staying in Novotel Platinum hotel and happy because so many market arround the hotel. It make me easy to look for what I need.

room request not granted

Customer review rating 4.3/5

Carol S. Friends - 28/11/2019 Confirmed reviews ALL

as early as June i already booked my hotel n requested for a connecting room since we are group of friends (7pax ) upon check in i was not given a connecting room : then i request for one room late check out because my flight is 22:10 instead just give me 12:30 late check out : instead of having a nap at the room i just stayed at the lobby

Overall stay is satisfactory, but check in and room experience is not good

Customer review rating 4.3/5

Huiyin Families - 27/11/2019 Confirmed reviews ALL

Check in was delayed as one of the rooms was not ready. There was smoking smell in one of the room on the 1st day. 2 rooms access card were deactivated on the 3rd day even though my reservation was for 4 days 3 nights. Breakfast variety can be further improved.

Excellent location and service. Great for family with kids.

Customer review rating 4.3/5

Anonymous Families - 27/11/2019 Confirmed reviews ALL

My number choice in BKK city. Excellent location just above Platinum Mall. Hotel not too crowded. Excellent front line service. Executive lounge needs to be improved such as simple crackers or chips available whole day. Breakfast variety seems lesser. Small details such as extra toothbrush for the kids (in the executive suite) will be good. There were 4 of us but only 2 toothbrush and 3 mineral water on the first day. Overall, happy with hotel!

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