Novotel Bangkok Platinum Pratunam Hotel 4 stars

TripAdvisor rating 4.5/5 5,046 reviews
Novotel Bangkok Platinum Pratunam
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Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for events that work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam, CentralWorld and Pantip shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400
bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :   RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :   Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Our accommodations

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View Room with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 27

Premier Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27

Family Room

  • Max. number of persons: 4
  • Area: From 27

Executive Park View Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with a separate living room and 1 King Size bed

  • Max. number of persons: 4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Photo non contractuelle / Strictly non binding

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR9 BEER GARDEN

Photo non contractuelle / Strictly non binding

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,794 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,046 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Request fulfilled.. smaller room than expected & nearby 4 star hotel. Amenity are so so..

Customer review rating 4.3/5

Kyaw M. T. Couples - 15/01/2020 Confirmed reviews ALL

Nice location. Request for good view room n it’s ok but smaller room than amari. Bed was good but other amenities are so so

Below average

Customer review rating 4.3/5

Amit S. Families - 15/01/2020 Confirmed reviews ALL

A) You have lifts at two different levels & at both levels they are very smelly. B) Our allotted room was facing roadside & we felt lots of outside noises which were disturbing during sleep. C) During our reservation before booking via agent we had called up the hotel to understand room sizes, we had clearly mentioned for a family room for 2adults & 2 children aged 14-15, we were expecting atleast 2 king size beds to accommodate us all comfortably , but instead we were given room with 1king size bed & bunk beds for children which was very uneasy for children of mentioned ages, also there was no space in room for movement & to accommodate our 5 suitcases. D) The quality, preparation & ingredients used in Indian food during breakfast was extremely poor, also as an international brand it is expected that your staff can speak & understand english, which was not there in ur break fast restaurant.

Dear Amit S., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Great

Customer review rating 4.3/5

Ellis Couples - 14/01/2020 Confirmed reviews ALL

Great food and breakfast, good view, good location.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

very good

Customer review rating 4.3/5

M&m Families - 14/01/2020 Confirmed reviews ALL

Friendly staff, excellent room, great massage, great breakfast food. Only reason it's not a 10 is that the upstairs bar did not have great service and was pricey for the quality of food.

good

Customer review rating 4.3/5

Deborah H. Families - 14/01/2020 Confirmed reviews ALL

present and the staff were helpful and prompt.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Hospitality

Customer review rating 4.3/5

Andy Families - 13/01/2020 Confirmed reviews ALL

Good services

Dear Value Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Good and Comfortable Stay!

Customer review rating 4.3/5

Seok Y. Solo - 13/01/2020 Confirmed reviews ALL

Love the bed and service from the staff! Amazing one!

Dear Seok Y., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithda Guest Experience Manager Novotelbangkokplatinum.com

Overall pleasant stay

Customer review rating 4.3/5

C. H. C. J. Families - 13/01/2020 Confirmed reviews ALL

Overall pleasant experience except toilet was flooded with water during and after shower, please look into it.

Excellent location in shopping mall, excellent services.

Customer review rating 4.3/5

A Families - 13/01/2020 Confirmed reviews ALL

Excellent services, was checked in early as requested

Dear Value Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Perfect

Customer review rating 4.3/5

Rowena K. Friends - 13/01/2020 Confirmed reviews ALL

Perfect for my requirement the best service staff can speak very well English and good food and best room and Accesible for shopping

Dear Rowena K., Thank you for your review and feedback of the Novotel Bangkok Platinum Pratunam. We are glad that you enjoyed your stay and will convey your compliments to our associates. We hope to welcome you back to our Hotel in Bangkok in the near future. Best regards Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Superb location, beautiful hotel, horrible wifi

Customer review rating 4.3/5

Doris Families - 13/01/2020 Confirmed reviews ALL

Wonderful location which can get to my favorite shopping malls and eateries. Hotel room is beautiful. Service is great. Breakfast is excellent. One thing that really bothers me is the wifi. It is probably the worst wifi i have experienced in the hotels i have stayed in the past 10 years. It would be slower than a shopping mall wifi, or even my 2G low speed internet from my cell phone. I found it unacceptable is because it makes the hotel looks cheap. It is ok to not offer wifi at all but please don't offer such a speed that no one can accept.

Good location, bad management!

Customer review rating 4.3/5

Andrew C. Friends - 12/01/2020 Confirmed reviews ALL

The food varieties and quality are very low, hot food not hot , cold food not cold, no staff in the live station unless you ask, staff eating in front of you. I had a lunch at the cafe the day I arrived. After that, I went to the Amari Watergate in the rest of my stay in bkk. One day I went to Watergate for lunch at 1230 and came back at 1530, my room still not clean yet but I was very sick, so I asked the front office staff to follow, and I sat on the sofa in front of him. After one hour, he still no action and I go upstairs, the room attendant still cleaning and told me wait for 17 mins more. I went down and sat on the same sofa. After another 30 mins. Still nobody told me how's my room. I complained to the manager and she asked the front office staff, then he said my room was ready. He seems didn't want to let me know if I dont complain. I am just sitting in front of him. I have stay in another 2 Novotel in Bkk, this is the worst one . May be that why the location so good but the room rate is always low.

Dear Andrew c., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachdhithada Guest Experience Manager Novotelbangkokplatinum.com

Excellent facilities in a great location

Customer review rating 4.3/5

Mansoor Families - 12/01/2020 Confirmed reviews ALL

Excellent service, comfortable room in the perfect Bangkok shopping district.

Dear Value Guest, Thank you so much for your very complimentary review of Novotel Bangkok Platinum Pratunam following your stay with us. It is very reassuring to receive such a nice words and it motivates us to work even harder to maintain our high standards and level of service provided to our guests. We do hope we will have the pleasure of welcoming you back on a future visit. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Enjoyed

Customer review rating 4.3/5

Engelted S. J. Families - 12/01/2020 Confirmed reviews ALL

Satisfied

Customer review rating 4.3/5

Peggy N. Families - 10/01/2020 Confirmed reviews ALL

Very satisfed with your Hotel and convenient during my stay there. Hopefully my next visit your hotel will give me a discounted rate.

Great

Customer review rating 4.3/5

C. Z. W. Couples - 10/01/2020 Confirmed reviews ALL

Good experience, friendly staff, Pop and Ice great experience with them.

Standard drop

Customer review rating 4.3/5

Ay Families - 10/01/2020 Confirmed reviews ALL

So far the stay is pleasant. But comparing to the last visit. The standard of the service and room drop. Was staying at 1112,3,4,5 and just happen that room 1113 aircon was not working well on day 1. Called appx 4 times to get some one up to fixed. Till around 10pm the aircon starts to feel little cooler. Told the front desk manager about it and request for some nice favour but instead it makes me feel like I am begging for a complimentary breakfast for 2. This was not very professional.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Lack of warmth - executive lounge

Customer review rating 4.3/5

Scott L. Couples - 10/01/2020 Confirmed reviews ALL

The friendliest greeting i got was from the housekeeper and bellboys. The worst was from the staff manning the executive lounge. When there twice during my stay. First visit, i was waiting to be seated as the only staff manning the lounge was taking order from another table. Gave up waiting and went straight in to find a seat instead. Second visit, there were 3 of them manning the lounge. No one attended to us and we went straight in this time round. Half way thru my tea. A staff asked me over the bar counter for my room number. When they asked for my room number, it felt like i was being questioned. No smile. No warmth. Just solemn. Disappointing.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Highly recommended

Customer review rating 4.3/5

T. Couples - 09/01/2020 Confirmed reviews ALL

We enjoyed our stay in the hotel. Great staff and great location. Staff were friendly and ever ready to assist.

Dear Value Guest, Thank you for your amazing review of your recent stay at Novotel Bangkok Platinum Pratunam. It is great to read that you had a wonderful stay with us and found the staff to be fantastic, and that you enjoyed the facilities and our location. It is always wonderful to hear such positive feedback, which serves as a great motivator to my team. I sincerely hope to have the opportunity to welcome you back in the not too distant future. Sincerely, Kritsayapron Vachirachodhithada Guest Experience Manager Novotelbangkokplatinum.com

Not as good as before

Customer review rating 4.3/5

Ali Families - 09/01/2020 Confirmed reviews ALL

Expected more than this average experience

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