I am very disappointed this time. I found many cockroaches in the room. I can’t believe this is acclaimed international chain hotel. Fortunately, after I told the reception that I found some cockroaches, they apologized and hurry put me in another upgraded room.

Location is one of best but other things are needed improvement especially with cleanliness and operation.

Average and not so worth experience, had a more pleasant stay in Thailand Ibis than Novotel. Drinks bar looked great but such a shame to have so few and badly made alcoholic options.

Good location but some sevice not enough

All staff are very friendly, helpful, and polite. The accomodations is also great. What's more, the hotel is located where I can find all access, shopping malls, and many good restaurants. What a convenience !!! I'd highly recommend this hotel.

Enjoyed the close proximity to the malls restaurants and BTS however, the rooms were not as clean as they should have and the hotel had only 2 restaurants one of which worked only during weekends for lunch and dinner

Overall it was an ok experience. The staff were friendly, specially front desk. The location is excellent, right by the BTS. Need to pay more attention to cleanliness. During our second day, no one came to clean our room, empty trash cans etc. there were some unwanted insect type in our room on a daily basis.

Location is good and near many Bangkok attraction. Staff service is also good but Room and overall hotel quite old fashions. Breakfast is horrible, less choice and low quality.

Very bad experiences. Staffs try to help but the hotels itself got a lot of maintaince problems. Very disappointed. Paid for the best room and cannot even open the door , everytimes in and out have to wzit for staffs to come and open the door for me because of battery problems at the door and no one can fix it.

The Thailand pass Test and go package was well arranged. Everything went smooth, service was good. The size of the room was good but the finish of the room was very poor and cheap looking, definitely not 4 star worthy.

Fast checkin and checkout , staff is very nice and friendly. Room is good and can stay 3 persons

The only thing good was the breakfast buffet. Room and bathroom was especially not clean dirty marks all over shower area especially...dirty sock behind bedside side table,,not very friendly at front desk ....

Everything was well organised(pick up from airport,PCR testing,covid precautions...);staff very friendly and helpful;good value for the money;all staf(reception,restaurant,housekeeping,..) take good care

The customer service and hospitality was fantastic. Staff were helpful, polite and kind. Good location near sky trains ( BTS ) Station, close to Siam malls and markets. The downside is room service only until 5pm,

Good location to go out for shopping and eating. But room is not good. There is no slipper, and welcome fruit. There is dirty bedsheet, and garbage on floor. And very noisy footstep from upstair floor. Hotel is very old.