Novotel Bangkok on Siam Square Hotel 4 stars

Hotel is located within the most happening Siam area which is in the center of Bangkok. The service are excellent, staffs are extremely helpful, attentive and resourceful in resolving problem or issue. You feel a difference from check in process through concierge. It's value for money staying in Novotel Bangkok on Siam Square.

The staff in the premium lounge are helpful and friendly. Room service is efficient. Need to have sanitizes at lift lobby on all floors. Should review policy of either refund of payments for rooms if not utilized or at least to permit transferable of rooms or usage at other dates for AcorPlus members. Due to the recent outbreak of Wuhan virus I had to cut my stay from 4 nights to 2 nights and the choice given to me is to offset 18,000 baht for hotel purchases during my 2 days stay. This was quite stressful as the amount is high and there isn't much stuff to purchase from the hotel.

My family of 4 stayed in your beautiful hotel. It was a great experience. Previously, we had stayed at Centara hotel. However, after this stay at your beautiful hotel, we are already making plans to return and stay at your beautiful hotel within the next 12 months!

My room was clean and internet was fast. Service is excellent. Buffet breakfast in the morning has many choices. Wish for more vegetables option for buffet. Mostly carbs with delicious pau, noodles, etc. Great location near Siam Paragon where we could have snacks & get dinner. Located just by Siam Central train station.

The hotel personnel were universally welcoming and helpful and we were delighted with the upgrade to the executive floor. The gourmet bar was first class and the choice was excellent. Highly recommended.

Room not very tidy or clean Bed sheet , pillow case are dirty when I check in the room After complained, they changed it Toliet basin also not probably clean up No tooth brush was given, other Accor hotel will provide except BKK

Near to most nearby famous restaurants

Overall it was great. However the room was a bit smaller than I expected. We enjoyed our stay. Thanks for your hospitality.

This hotel boasts a excellent location. Near to amenities and shopping centres. However the rooms are very old and worn out. I am saying this because the room rates is not cheap. It does not have a 4 star feel nor look. On a hind sight, the Front Desk staff is excellent, 5 star service ...they are very helpful and enthusatic about their job, going all out to help the guests. I would also like to praise the Room housekeeper for all the assistance she has rendered during my stay there, causing inconvenience to her as I was not feeling well. Keep up the great work and team spirit....

Was a guest with Novotel way back before the guest rooms were upgraded. Last stay with Novotel was a total letdown. The good: 1. Centralized location 2. Room with good space 3. Sufficient charging ports for power adapter with 2 and 3 pins The bad: 1. Full of filthy cigarette smell in the room 2. Torn bedsheet with rusty metal bed head frame 3. Large 55” TV with very very poor resolution 4. Non blackout curtain is a total turn off 5. Wrong choice of color and quality for wood flooring 6. Bathroom door keeps sliding to close on its own 7. Toilet room holder poorly secured to false wall 8. Bathroom floor tiles are all chipped off around 9. A patch of out of place ‘paint’ at the lower part of the wall drawing looks like an amulet for protection 10. TV wall panel in PVC wrapping are poorly done with ‘bubbles’ forming 11. USB charging port at bedhead emits bright blue light during charge is disturbing to sleep 12. Stain on the sofa bench 13. Bedside metal table poorly secured 14. Smoke detector on ceiling falling off with unsightly wire trunking running along ceiling 15. Noisy bed frame 16. Noisy cracking sound from wood flooring along corridor to rooms 17. U can hear talking coming from rooms along corridor 18. On and off WiFi connection in the room To sum it all, rooms are poorly designed and not tastefully done. Upkeeping of rooms are way below par. For this trip, we have booked 3 rooms in total. Will probably not return to Novotel in the near future as there are many other options around for the price we are paying.

Friendly check in staff, pleasant hospitality experience. However, in room ammenities are getting old and dated.

I stayed 2 nights at Novotel Bangkok on Siam Square. The location was conveniently next to Siam BTS station and in the middle of the shopping/restaurant district, making it one of the most central hotel location within Bangkok. The hospitality was outstanding, from Ms Tok Tak and Nynn who checked me in, to the lobby bar team (with live band) that was polite and patient even with my late drink orders. The rooms were clean and well kept. An established hotel of high standards and excellent location, a preferred accommodation option at Bangkok. Thank you and see you again :)

Executive lounge should be improved. Happy hour snack not good

Bottled water refilled on time.

Basic hotel so you don't have to move around too much, located in the shopping precinct and a short stroll to MBK shopping centre. Breakfast looked grand but not much of a variety. Rooms are basic with no frills or whistles