Novotel Bangkok on Siam Square Hotel 4 stars

Staff were extremely friendly and helpful. For a short stopover the hotel had everything we needed. Bonus was having the MBK centre so close to the hotel.

I was attended to by Mr Top. He is extremely helpful not only for my current staying but also arranging for my next stay with my extended family of 15 from 6-10 May 2020.

its very warm welcoming from staff (ms.Poh) i am very enjoying as a 3rd home, many thanks for all your services ms.Poh.

The deluxe rooms were supposed to have been revamped recently. But don't pay extra for them. In the bathroom, the soap holder was already rusting, walls cracking, floor gradient badly done, causing water to accumulate instead of flowing to the drain. Very poor workmanship. Doors slam shut so loud on every room, non existent soundproofing. You'd wake up early in the morning from all the door slamming and loud talking from the corridor. I could even hear hotel phones ringing from another room.

Our stay was good... there is a separate check in counter for members

I use to visit Bangkok once or twice a year. I stayed in other hotels in Bangkok when I visited Bangkok in the last two years but still found that Novotel Bangkok on Siam Square is still the best hotel with friendly greetings and excellent performance during my stays. I would not hesitate to recommend this hotel to others.

Nice hotel near BTS and many Mall

Great welcome from the front desk staff as they quickly get us our reservation check in done as soon as possible knowing that it’s already midnight when we arrived. Very courteous and cheerful.

stayed for total of 6 Nights, the first 2 nights was excellent in term of service and cleanliness. the next 4 nights after returned from Vietnam was a bit frustrating. at first we were given a dull dark smoking room, after numerous complaint we were able to get a non smoking room. housekeeping after 2 nights began to deteriorate. but it still one of my favorite hotel in bangkok due to its location

The hotel is situated in a very strategic place where getting to tourist spots is a breeze with the central Siam station. Not to mention a few good Thai restaurant that is just 2 minutes walk away. Overall the hotel experience has been pleasent with friendly reception, welcome drink and clean hotel room. Amenities are decent too.

Staff was very welcoming and friendly. They arranged to combine both my bookings such that I didn't need to change rooms after the first night. However, the room allocated to me was twin bed room with a toilet design flaw. In essence, when closing the window to the shower, the main room is able to see the toilet and when closing the toilet, the main room is able to see the shower. This made no sense especially with people sharing a twin room. Spoke to the duty manager and they managed to move me another room where the toilet had no issues with privacy the following morning. Appreciate the quick and prompt service recovery. Other than this incident, the stay was great. Location was very near the Siam BTS station (2 min walk) and lots of food options / malls. Siam Paragon was just next to the BTS station and had a supermarket. Overall, I will choose to stay in this hotel again for price and convenience. However, I will make sure that the staff does not allocate me the same room as my first night here. Great job to the team for the surprise birthday cake and decorations as well. Really appreciate it. I give the rooms a 3/5 rating due to the first night incident.

I am visiting this hotel since merely twenty years, mainly due to its location. This time was very mixed experience. Check in took twenty minutes, despite nobody in front of me. Just slow staff. Finally reaching the room, both provided key cards didn't function,and the door could not be opened. Returned to reception, after further ten minutes, I had two new keys, which worked. Due to my status, I received welcome drinks vouchers for the bar. Pretty much to my surprise, I was told, today no beer on stock - can you imagine ? Only imported brands, but those not on voucher. However, next day local beer on voucher was available. Thought over the years, I would know ll the room types, and wouldn't need adapters s three pin sockets be available. However, when doing work, I realized, this room is not fitted with it. Went down to the business centre to get one, and was told, room service would bring one to my room. Nothing during the next 45 minutes. Went down to the business centre again, to get it there. It took the staff there another twenty minutes to get it. The gym is clearly dated. Most of the free weights and machines showing corrosion, though still in usable condition. However, the swiss balls haven't been pumped up for years, and can't be used anymore. Had informed the staff during my previous visit, but obviously to no avail. The room was clean, the bed excellent. But details in the bathroom showing the age too. E.g. corroded holders for sop in the shower, visible raw plugs and small damages on the mirror. Conclusion : it's time for some improvements ! ... But I'll go there again.

It was good except the sink water stopper was not in the sink so it was pretty unsightly to see the rusty pipes in the sink

Was n pleasant and nice stay.

Great experience in a fantastic hotel. Very central in the city center just minutes away from skytrain and all the big shopping center such as Siam Square and Paragon. Lots of shops and restaurants around the hotel and a 24x7 Starbucks and 7-Eleven on the other site of the street. Great rooms and the staff is very friendly and helpful. Hope to have the opportunity to come here again soon.