Easy for shopping and travel by BTS line for couple traveler.

No priority counter to check in, no favorable upgrade as usual, no feeling as premium membership

so far great. good location. lack of staff sometimes but still ok. some room not so clean but still allright.

We returned to the hotel after being away for about a month yet the service is tip top

In general, the stay is good. The only feedback are 1. Aircon abit noisy 2. Shower Area allows water to seep thru to the dry area thus it is very wet. 3. No proper Floor Mat.

The staff are helpful, and the location is just perfect.

Good to be back at Novotel Siam Square. However, I miss the old Novotel Feel.

The experience was bad, your emails were not responsive. There was a long queue for check in and it took some time for the check in. The room was very old even though it’s the deluxe room. The only thing that was new is the wall paint. In the middle of the night, we found cockroaches in the room! We had to pack up and change to another room. There was a lack of information on how we can get our PCR result. We had to call the front desk who asked us to check with the operator. Then when we asked about the documents, they said to check with front desk. The housekeeping was non-existence and we had to call front desk for everything. The breakfast service was not great as we had to make our own coffee and tea, the food was average too. As we checked out, there is no check out line so we had to pass our room card to the first person we can find at the reception. The concierge was messy and we could not find our driver. Till now, my card deposit is still not released from my card. It has been a week! Please revert the deposit and stop the charge!

I booked for test and go program so it mean i was in abroad but how to book and contacted the hotel very difficult. After finish booking it had some problem i couldn't contact the hotel from any way at the end i needed to ask my family in Thailand to called but again need to call so many times until someone pick up the phone and when i reached the airport i waited so long until i met hotel staff came to took me to the driver. After i reach the hotel waited so long for check in and took my suitcase from staff to my room. During i wait for the pcr test result in my room i tried to call them from my room so many times because i ordered food from outside and my room basin blocked totally no one pick up the phone every time i needed something i need to went down to the lobby by myself. Even the room is comfortable but i really feel disappointed about the service.

we booked Test & Go for 1st day in Bangkok, Novotel supported us very fast from Airport to room & covid test. Staff also support for food order before blocked into room for 1 night

Staff is very friendly and good service. Hotel is very clean and nice location.

Test and Go Stay

The test and go was very smooth. The amazing pick up from airport to the check in and PCR was done very beautifully and smooth and was the process was very smooth. Amazing location and view to welcome the guests especially for new tourists. Staff and receptionist were very polite and professional. Will always recommend. See you soon ! Thank you for the pleasant and warm stay.

Fine, although this hotel has the slowest check in and check out system I have ever experienced. Stand in line and the frustration of others prompts them to push in and the staff don't care. The front office is terrible, they will never respond to emails about bookings which is stressful in the Thai Pass era and I had a credit for which they said they will send an email confirmation which of course they never did. Breakfast is cold if you go at 9am, turning up food warmers is beyond them. Of course being Accor they will not award the Accor points - so another fight begins.

I use the hotel for when I am transit in Bangkok. Nice central location and good facilities.