Novotel Bangkok on Siam Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,867 reviews

Best price
guarantee
Novotel Bangkok on Siam Square - Image 1
Novotel Bangkok on Siam Square - Image 2
Novotel Bangkok on Siam Square - Image 3
Novotel Bangkok on Siam Square - Image 4
392/44 Siam Square Soi 6, Rama I Road Pathumwan, 10330 BANGKOK, Thailand

Description

Hotel extras

  • 1 minute walk to Siam Paragon, MBK & CentralWorld shopping malls

  • Quick access to Suvarnabhumi Airport by BTS sky-train or highway

  • International asian buffet restaurant

  • 1 minute walk to BTS Siam sky-train station & city center

  • Free WIFI and comfortable working & meeting spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Bangkok on Siam Square

392/44 Siam Square Soi 6, Rama I Road Pathumwan
10330 BANGKOK
Thailand

GPS:13.744721, 100.534816

Telephone
Fax +66 2 255 1824

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,867 reviews

Customer review rating 5.0/5

Hoon C. C. Couples - Confirmed reviews ALL

All staffs very attentive and courteous

Dear Hoon C. C., Thank you so much for sharing your kind feedback regarding your stay at Novotel Bangkok on Siam Square. We are delighted to hear that you found your accommodations clean and comfortable, and that our team provided attentive and courteous service. Your satisfaction is always our top priority, and we aim to create a warm and welcoming environment for all our guests. As a returning guest, it truly warms our hearts to have you back with us. We hope you feel right at home and enjoy every moment of your stay. We genuinely look forward to welcoming you again soon and making your next stay even more enjoyable. Sincerely, Titin Suwanthab Guest Experience Manager

Customer review rating 5.0/5

Vahan A. Families - Confirmed reviews ALL

lift sometime very slow and long wait

Dear Vahan A., Thank you for your positive feedback regarding your recent stay at Novotel Bangkok on Siam Square. We are pleased to hear that you had a pleasant experience overall. I appreciate your comments about the lift service; your observations will be taken into account as we continuously strive to enhance our guest experience. We hope you will consider staying with us again for better experience in the future. Sincerely, Titin Suwanthab Guest Experience Manager

Customer review rating 2.0/5

Benjamin L. Families - Confirmed reviews ALL

Our last stay here was better. Despite the renovation, there were still some issues with the property. The door of one of our rooms could not be latched properly and was only addressed after our feedback and rectification from engineering. This should have been picked up by housekeeping when they were preparing the room. There is also a rather noticeable presence of mosquitoes in the bar sitting area. While Bangkok is in the tropics, the large number of mosquitoes in an indoor area suggests some mosquito breeding nearby. This needs to be investigated.

Dear Benjamin L., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Bangkok on Siam Square. I sincerely regret to learn that your experience did not meet the expectations set by your previous visit. Your comments regarding the room's door and the presence of mosquitoes in the bar area have been noted with great concern. Regarding the door issue, I appreciate your patience while our engineering team addressed the matter. Our housekeeping staff is trained to conduct thorough inspections of the rooms, and I will be sure to remind them of the importance of vigilance in identifying any maintenance concerns prior to the arrival of our guests. Concerning the presence of mosquitoes, I understand how this can impact your enjoyment during your stay. We continuously strive to maintain a comfortable atmosphere for all our guests, and I assure you that our team will assess the situation to ensure appropriate measures are implemented to minimize any inconvenience caused by pests in the indoor areas. Your feedback is invaluable in our ongoing efforts to enhance our services. I hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a more satisfactory experience. Sincerely, Titin Suwanthab Guest Experience Manager

Customer review rating 2.0/5

Chang K. H. O. Families - Confirmed reviews ALL

I would like to report several serious issues encountered during my stay. Firstly, the room appears quite old, and at around 3:00 am, water began dripping from the ceiling near the ventilation duct. The dripping continued for several hours, and I had to place a towel to catch the water until it eventually stopped. This was very disruptive and concerning, especially during the night. Secondly, one of the lifts appears to be malfunctioning. A group of us were inside when the lift suddenly dropped from the 4th floor to the 3rd floor. This was frightening and potentially dangerous, and it raises serious concerns about guest safety. I strongly urge the hotel to investigate these issues promptly and take the necessary corrective actions. I would appreciate your response regarding how these matters will be addressed.

Customer review rating 5.0/5

Manh H. D. Families - Confirmed reviews ALL

but the new lounge feels less vibrant, and the food and beverage offerings seem to have dropped compared to before. Also the elevator was out of service a couple of times during my stay, which caused delays

Dear Manh H. D., Thank you for your positive feedback regarding our location and service. We are pleased to hear that you enjoyed your stay with us. Your observations about the lounge and the food and beverage offerings have been duly noted, and we appreciate your input. Additionally, we apologize for the inconvenience caused by the elevator service interruptions, as we strive to maintain a seamless experience for our guests. Thank you again for staying with us and we look forward to welcoming you back for a better experience in the future. Sincerely, Titin Suwanthab Guest Experience Manager

Other web-users rate our hotel

  • 4,022 reviews 9.7/10 Location
  • 2,590 reviews 6.3/10 Room
  • 5,400 reviews 9.5/10 Service
  • 41 reviews 7/10 WiFi
  • 1,154 reviews 6.8/10 Cleanliness
  • 923 reviews 5.2/10 Comfort
  • 846 reviews 5.1/10 Amenities
  • 796 reviews 8.4/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Bangkok