Novotel Bangkok on Siam Square Hotel 4 stars

This is the first time staying at this hotel and its a great spot for the person wanting to be in the centre of shopping and places to eat. The hotel is in turn a trendy layout in the lobby and rooms , and would fit in for the young person to stay for a nice city visit. However for business trip and having customer meetings at the hotel , this didn't work for me as it was not a good layout and the executive lounge arrangement was not good. But I understand that a lot of this would be due to Covic 19 . In saying all this the staff are great and I had no issues .

Overall it was a great 3 days with our TRAT conference.

good experience

We will definitely use this hotel again due to its location, friendly staff and great pool. The food in the foyer bar was fab. It’s a shame the executive lounge was not open but we understood why. We were catered for in the lobby bar instead. We loved the new ‘street food’ idea. My only issue is that I felt slightly discriminated against when trying to dine at the evening seafood buffet. I was told the 899 deal wasn’t open to expats until 8pm. This is too late for me to eat. I did not see why I couldn’t benefit from the deal between 6-8 like the Thais could. In England, you could never discriminate against people of a different nationality in this way.

Good location, the rest were poor e.g. Parking floor, elevator, key card system (should be replaced with the touchless key.

I have had numerous stays at this hotel in the past months but on my last stay I had an unexpected friendly welcome and check-in. Mr. Ta, the hotel guest experience manager, called me by my name from the time I approached the desk, and from that moment my check-in was express, no need to hand over my passport as on previous times, I found that after 7 or 8 stays in three months, my data had eventually been recorded. Mr. Ta advised that the room I usually stayed in was occupied, he proposed me another room with the same view and kindly advised that he would be accompanying me to the room in case the room would not meet my expectations.

The hotel is located very near Chulalongkorn University, so it is the best option for a nice stay during the commencement ceremony. The staff were polite and supportive. Although this was the first time I spent at Novotel Siam Square, I got an upgraded room from superior room to executive premier room. This made our stay so memorable. The executive premier room was on the premier floor and had a very nice city view. The room was very clean and convenient. The hotel housekeeping staff were also friendly.

Rook amenities are best for a business trip. I don't have to bring any personal amenities with me. The only bad point the the power outlet in the room is too loose and not suitable for a US flat plug.

We originally booked for 6 nights; however, we like it so much that we have so far extended for an additional 4 nights. The Novotel staff are extremely nice, and Soft (นุ่ม) is the best of the best. She is always so friendly and cheerful that I always make it a point to swing by Reception and say hi to her. Gift (กิฟท์), Piichy (พีชี่) and Tah are are also friendly and cheerful with us as well as others whom I don't know their names. Michael, the Resident Manager, is doing an excellent job and it shows. The location of the hotel is fantastic. It is about a 2-3 minute walk to the Siam BTS and a 3 minute walk to my favorite shopping mall in Bangkok.....Siam Paragon. This is the 3rd time I have stayed here and each time I have had an excellent stay. I plan on staying here again in March for the Green Day Concert at Impact Arena. David Klein......Accors Member

Every person I met from the hotel was very welcoming. Special thanks to Mr, Benjamin the manager for making the arrangements.

Good location in the heart of Siam Square, your staffs have a good service mind. I have been checked-in with the room which has aircon was not functioning well. Your team solved my problem with speed and also compensate for my upset. Three things that I would suggest to improve your hotel standard: 1. Carpark condition 2. Room condition (too old....) 3. The variety of food in your buffet BF. (that I try to understand in this situation - less no. of guest)

Everything is okay and as expectations.

I didn't stay with you

This is the best hotel in Bangkok!!! If you’re looking for good location, service and low price . The room very comfortable and all staff is great people in service mind.

Very good hotel, nice clean modern give5 stars, near shopping center and sky walk and BTS