Dear Valued Guest, Thank you very much for choosing Pullman Bangkok King Power once again and for sharing your wonderful 100/100 rating! We are truly delighted to know that you continue to enjoy your stays with us and appreciate the warm hospitality and helpfulness of our team. It is especially rewarding to hear your compliments regarding the cleanliness and freshness of our facilities, as well as our hotel's distinctive design. We are pleased that the harmonious blend of contemporary elegance and natural elements has created such a visually pleasing and relaxing atmosphere for you. Your thoughtful recognition means a great deal to our entire team and encourages us to continue maintaining the high standards of hospitality and comfort that our valued returning guests deserve. Thank you once again for your continued trust and loyalty. We look forward to welcoming you back for another memorable stay in Bangkok! Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for choosing Pullman Bangkok King Power and for taking the time to share your valuable feedback. We are pleased to know that you had an overall enjoyable experience with us. However, we sincerely apologize that our food selections and service during the evening events did not fully meet your expectations. We understand your disappointment regarding the absence of popular authentic Thai dishes such as Pad Thai, Pad See Ew, and Satay. Your suggestions are greatly appreciated and will be shared with our Culinary team for consideration in future menu planning. We also sincerely regret the delays in food service during the evening events. We understand the importance of timely and attentive service, and your concerns will be addressed with our Food & Beverage team to improve service efficiency and coordination. Thank you once again for your constructive feedback. We truly value your comments and look forward to providing you with an even more enjoyable dining and hospitality experience in the future. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for choosing Pullman Bangkok King Power and for sharing your wonderful 100/100 rating! We are truly delighted to know that you had such a special and satisfying experience with us. It is a pleasure to hear that our hotel facilities and services provided everything you needed for an enjoyable stay. Your kind appreciation means a great deal to our entire team and inspires us to continue delivering exceptional hospitality and memorable experiences to all our valued guests. Thank you once again for your generous support. We look forward to welcoming you back for another wonderful stay in Bangkok! Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for choosing Pullman Bangkok King Power and for taking the time to share your valuable feedback. We are pleased to know that you had a generally satisfactory stay and appreciated the spacious twin room and the convenience of having a bidet in the bathroom. However, we sincerely apologize for the inconvenience caused by the slow drainage in your shower, which resulted in water accumulating on the floor. Please be assured that your comments will be shared with our Engineering and Housekeeping teams for further inspection and necessary improvements. We also appreciate your honest feedback regarding our breakfast offerings. We regret that the taste and overall dining experience did not fully meet your expectations. Your comments will be forwarded to our Culinary team as we continuously strive to enhance the quality and variety of our food. Thank you once again for your constructive feedback. We truly value your observations and hope to provide you with a more comfortable and enjoyable experience in the future. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for choosing Pullman Bangkok King Power and for taking the time to share your detailed feedback. We are pleased to know that you appreciated the warm hospitality and helpful service provided by our Concierge and Food & Beverage teams. Your kind compliments will certainly be shared with them. At the same time, we sincerely apologize for the confusion and inconvenience regarding your room arrangement and payment details. Please allow us to clarify the following matters. Regarding your room arrangement, we understand that you specifically requested a newly renovated room and had shared a reference image from the Accor booking website. While your original reservation was for a Premier Deluxe Room, our Front Office team arranged a complimentary upgrade to an Executive Room on a higher floor upon your arrival. However, we sincerely apologize that this upgrade was not clearly communicated to you during check-in. We fully understand that you had specific expectations regarding the room you booked, and we regret that our lack of explanation caused disappointment and confusion. Regarding your payment and receipt, we would like to clarify that a temporary deposit authorization of THB 10,000 was placed on your credit card ending in 3000 upon check-in as a security guarantee. Upon check-out, the total amount of THB 9,996, including your accommodation and dining expenses, was settled in cash. As your final payment was completed in cash, the THB 10,000 credit card authorization will be automatically released. Please note that the release process generally takes approximately 7–14 days, depending on your card-issuing bank. We also sincerely apologize that the payment receipt was not proactively provided at check-out. To ensure complete transparency, we will arrange for a separate official receipt reflecting your THB 9,996 cash payment to be sent to your email address through our hotel system. Kindly check your inbox for this document. We understand how important clear communication, accurate billing information, and proper documentation are to our guests. Your concerns will be shared with our Front Office and Reservations teams to help improve our procedures and prevent similar misunderstandings. Once again, please accept our sincere apologies for the inconvenience caused, and thank you for giving us the opportunity to clarify these matters. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for choosing Pullman Bangkok King Power and for sharing your wonderful 100/100 rating! We are truly delighted to know that you had such an amazing experience with us and particularly enjoyed our food and hotel atmosphere. Your kind recommendation means a great deal to our entire team and serves as wonderful encouragement for us to continue delivering exceptional hospitality and memorable experiences to all our valued guests. Thank you once again for your generous support and appreciation. We look forward to welcoming you back for another fantastic stay in Bangkok! Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for choosing Pullman Bangkok King Power and for taking the time to share your valuable feedback. We are pleased to know that you found your overall stay comfortable and enjoyable. However, we sincerely apologize for the inconvenience caused by the slow internet connection during your visit. We fully understand that a fast, stable, and reliable Wi-Fi connection is essential, particularly for business travelers who depend on seamless connectivity for their work. We acknowledge that the internet performance you experienced fell short of the standards expected from a hotel of our category. Please be assured that your concerns will be shared with our IT and Management teams for further investigation and improvement. We recognize the importance of providing reliable connectivity and will continue working toward enhancing this essential service. Thank you once again for your honest and constructive feedback. We truly value your comments and sincerely regret that this issue affected your overall experience. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest Thank you very much for your excellent rating and for your valued loyalty as an ALL Platinum member. We are delighted to know that you enjoyed the cleanliness and bright atmosphere of the hotel, as well as the quality of the room and food. It is especially rewarding to hear your kind comments about our helpful team. We also sincerely appreciate your special recognition of the Executive Lounge team. Knowing that they made you feel welcomed and well taken care of means a great deal to us, and your compliments will be warmly shared with them. Thank you again for your continued support of Pullman Bangkok King Power. We look forward to welcoming you again for another memorable stay. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, Thank you very much for your perfect rating and wonderful feedback! We are truly delighted to know that you and your friends enjoyed a relaxing stay at Pullman Bangkok King Power. It is especially rewarding to hear that our convenient location, comfortable atmosphere, and dedicated team all contributed to making your visit so enjoyable. Your lovely words, "Perfect place, perfect crew, perfect location," mean a great deal to us and will certainly be shared with our team as wonderful encouragement. Thank you once again for your generous support. We look forward to welcoming you all back for another perfect getaway in Bangkok! Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for choosing Pullman Bangkok King Power and for sharing your wonderful feedback! We are delighted to know that you enjoyed a comfortable stay, our beautiful swimming pool, and the delicious food offered at our hotel. It is also wonderful to hear that our convenient connection to King Power Duty Free made your shopping experience even more enjoyable. Your kind compliments mean a great deal to our team and encourage us to continue delivering memorable experiences and warm hospitality. Thank you once again for your support. We look forward to welcoming you back for another relaxing and enjoyable stay in Bangkok! Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest Thank you very much for taking the time to share such detailed feedback about your stay. We are pleased to know that your overall impression of Pullman Bangkok King Power was positive, and that you appreciated the well-maintained hotel, the professional and friendly assistance from our porter, as well as the artwork and the temporary “painted elephant” collection in our lobby. At the same time, we sincerely apologize that the service you received from our reception team did not reflect the level of professionalism and hospitality we aim to provide. We also regret the inconvenience caused by the Wi-Fi connection not functioning properly during your stay. Your comments regarding both service awareness and connectivity have been noted and will be shared with the relevant teams for further review and improvement. Thank you again for your constructive feedback and for highlighting both the positive aspects and the areas where we can do better. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, Thank you very much for choosing Pullman Bangkok King Power and for sharing your wonderful feedback! We are delighted to know that you enjoyed our pleasant hotel environment and especially appreciated our breakfast selection. Your compliment that our breakfast is among the best within the Accor group is truly an honor and means a great deal to our Culinary and Food & Beverage teams. We will certainly share your kind words with them as encouragement to continue delivering exceptional dining experiences. Thank you once again for your generous recognition and support. We look forward to welcoming you back for another enjoyable stay in Bangkok! Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest Thank you very much for your kind feedback. We are delighted to know that you had a comfortable stay and appreciated the warm hospitality provided by our team. Your positive comments are truly encouraging and motivate us to continue delivering attentive and welcoming service to our guests. We sincerely appreciate your support and look forward to welcoming you again for another pleasant stay. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, Thank you for sharing your feedback following your stay at Pullman Bangkok King Power. We are pleased to know that you enjoyed a comfortable stay and appreciated our friendly atmosphere and accommodation. Your kind comments are encouraging to our team as we continue striving to provide a welcoming and enjoyable experience for every guest. Thank you once again for choosing our hotel. We look forward to welcoming you back for another pleasant stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Pullman Bangkok King Power. We sincerely apologize that your experience fell short of the five-star standards you rightfully expected. We regret the lack of assistance from our Bell team, unclear directions to the elevators, and missing complimentary amenities upon your arrival. We are also sorry that the main course served during breakfast was cold, which is certainly not the dining experience we aim to provide. Your concerns will be shared with our Front Office and Food & Beverage management teams to review these shortcomings and reinforce our service and quality standards. Thank you once again for bringing these matters to our attention. We truly value your feedback and remain committed to improving our services and overall guest experience. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest Thank you very much for sharing your positive feedback. We are delighted to know that you appreciated our convenient location, clean and comfortable accommodation, and the service provided by our team. It is also especially rewarding to hear that our sustainability efforts, including the towel reuse program and the use of more natural and eco-friendly amenities, contributed positively to your stay. Your recognition means a great deal to us and encourages our team to continue providing a comfortable experience while supporting more responsible and sustainable hospitality. We truly appreciate your support and look forward to welcoming you again to Pullman Bangkok King Power. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest Thank you very much for sharing your feedback with us. We are pleased to know that you appreciated our location, the helpful and friendly service from our team, and our breakfast selection. At the same time, we sincerely apologize for the inconvenience you experienced with the lack of warm water and the clogged shower drain, which resulted in water flooding the bathroom floor. This is certainly not the standard of comfort and maintenance we aim to provide, particularly during a short one-night stay when everything should be smooth and convenient. We have taken note of your comments and will share them with our Engineering and Housekeeping teams for further review and corrective action. Thank you again for your constructive feedback. It is valuable in helping us improve the overall guest experience. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, Thank you very much for sharing your wonderful feedback following your stay at Pullman Bangkok King Power. We are delighted to know that you appreciated our convenient location, enjoyed your room upgrade, and felt warmly welcomed by our team. It is especially rewarding to hear your kind recognition of Khun Kevin for his attentive service during check-in. Your compliments will certainly be shared with him and the team. Thank you once again for choosing our hotel. We look forward to welcoming you back for another comfortable and memorable stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for your perfect rating and for choosing Pullman Bangkok King Power for your first visit! We are truly delighted to know that you had a wonderful stay and appreciated our friendly staff, excellent facilities, and convenient location. It is especially pleasing to hear that the nearby shopping malls, restaurants, and easy access to transportation made exploring Bangkok enjoyable and convenient for you. Your kind compliments mean a great deal to our team and encourage us to continue delivering warm, attentive hospitality to every guest. We sincerely appreciate your wonderful feedback and look forward to welcoming you back for another memorable stay in Bangkok! Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE