Dear Valued Guest Thank you very much for your perfect score and wonderful feedback. We are delighted to know that you enjoyed your stay with us. We also sincerely appreciate your loyalty as an ALL Silver member and are pleased to have made your experience a positive one. We look forward to welcoming you back to Pullman Bangkok King Power for another enjoyable stay. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest Thank you very much for your perfect score and wonderful feedback. We are delighted to know that you had such an enjoyable stay and especially appreciated the warm and professional service from our Executive Lounge team. Your kind recognition will certainly be shared with them. As an ALL Platinum member, your continued loyalty means a great deal to us. We look forward to welcoming you back to Pullman Bangkok King Power for another memorable stay. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, Thank you very much for your perfect rating and kind feedback! We are delighted to know that you had a very enjoyable stay at Pullman Bangkok King Power. Your satisfaction and positive recognition mean a great deal to our entire team and encourage us to continue delivering warm hospitality and attentive service. We sincerely appreciate your support and look forward to welcoming you back for another wonderful stay. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for sharing such a wonderful review of your two-night stay at Pullman Bangkok King Power. We are truly delighted to know that you enjoyed every moment of your visit, from the check-in experience and the comfort of your room to the relaxing balcony overlooking our beautiful lotus pond. It is especially rewarding to hear that our swimming pool and breakfast contributed to the holiday atmosphere you were looking for in Bangkok. Your description of our hotel as the perfect place to enjoy a holiday feeling in the city is a wonderful compliment to our entire team. We are pleased that our facilities, surroundings, and hospitality helped make your stay so memorable. Thank you once again for your generous appreciation. We look forward to welcoming you back for another relaxing and enjoyable stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your wonderful experience at Pullman Bangkok King Power. We are delighted to know that your stay in our Executive Suite provided the luxurious and relaxing experience you were looking for. It is especially pleasing to hear that you appreciated our convenient location next to King Power Duty Free, offering easy access to shopping and dining. We are also glad that you enjoyed the Executive Lounge privileges, including the food and beverage offerings, and found them to be excellent value. Your compliments regarding the extensive breakfast selection and food quality will certainly be shared with our Culinary and Food & Beverage teams. Your kind recognition means a great deal to us and encourages our team to continue delivering exceptional hospitality and memorable experiences. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another luxurious and relaxing stay. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for your positive rating and for sharing your experience at Pullman Bangkok King Power. We are delighted to know that you enjoyed a comfortable stay and appreciated the service provided by our team. It is especially pleasing to hear that your room upgrade and Executive Lounge access contributed positively to your experience. Your kind comments regarding the friendly service at our Executive Lounge, as well as the quality of our food, drinks, and breakfast, are greatly appreciated. We will be pleased to share your compliments with our team as encouragement to maintain and further enhance our service standards. Thank you once again for your support. We look forward to welcoming you back for an even more enjoyable stay. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for your high rating and for sharing your feedback about your stay at Pullman Bangkok King Power. We are delighted to know that you enjoyed our hotel and appreciated the wonderful service provided by our team. Your kind recognition is a great encouragement to all our colleagues. At the same time, we sincerely apologize that our breakfast experience did not meet your expectations. We understand that breakfast is an important part of a pleasant hotel stay, and we regret that it was the main area of disappointment during your visit. Your feedback will be shared with our Culinary and Food & Beverage teams for careful review as we continue working to improve our breakfast offerings and overall dining experience. Thank you once again for your appreciation and constructive feedback. We look forward to welcoming you back for an even more enjoyable stay. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest Thank you for sharing your feedback with us. We are pleased that you found the room clean and comfortable and enjoyed the garden view. However, we are sorry about the unpleasant smell from the rug, which affected your overall impression of the room. Your feedback will be shared with our Housekeeping team for further attention and improvement. Thank you again for your valuable comments. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay at Pullman Bangkok King Power did not meet your expectations. We are sorry to learn that the initial room location made you feel uncomfortable and that, although our team assisted with a room change, the replacement room did not have a bathtub. We also regret the low water pressure you experienced throughout your three-day stay, which understandably affected your comfort and made your shower experience unpleasant. Your comments regarding the room assignment, bathroom facilities, and water pressure have been shared with our Front Office and Engineering teams for further review and improvement. We understand that these details are essential to a comfortable stay, and we regret that we were unable to provide the experience you expected on this occasion. Thank you again for bringing these matters to our attention. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for taking the time to share such detailed and constructive feedback regarding your stay at Pullman Bangkok King Power. We truly appreciate your continued loyalty as an Accor ALL member and are pleased that you enjoyed your room upgrade, our facilities, particularly the swimming pool and gym, as well as your room service experience. We are especially delighted to hear your wonderful comments regarding the Executive Lounge evening cocktails. Knowing that you consider our selection among the best you have experienced is a great compliment to our Executive Lounge and Food & Beverage teams, and we will certainly encourage them to maintain this standard. At the same time, we sincerely appreciate your candid feedback regarding the check-in experience, the charge for your daughter's breakfast and lounge access, and the inconsistency you experienced with Housekeeping. While policies and benefit entitlements may differ among Accor properties, we fully understand how this could feel different from your previous experiences. More importantly, we are sorry to learn that although the fundamental service standards were met, the overall warmth and sincerity of our service did not consistently create the exceptional experience you expected. Your comments will be shared with the relevant teams as an important opportunity for improvement. A very special thank you for recognizing Eye from our Executive Lounge team. We are delighted to know that she remembered your family and your preferred tea order after your first evening and continued to provide such personalized, sincere, and attentive service throughout your stay. This is exactly the kind of genuine hospitality we strive to deliver, and we will be very pleased to share your recognition with Eye and her management team. Finally, we are truly grateful to learn that you have already chosen to stay with us again for seven nights this December. Your decision to return means a great deal to us, particularly after sharing areas where you believe we can do better. We look forward to the opportunity to provide you and your family with an even warmer, more consistent, and memorable experience on your upcoming stay. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, Thank you very much for your continued trust and loyalty to Pullman Bangkok King Power. It is truly rewarding to know that you have stayed with us on many occasions and continue to consider our hotel your preferred place to stay in Bangkok. Your words, “will not go anywhere else,” are an incredibly meaningful compliment to our entire team. We are especially delighted that our hospitality has consistently contributed to your positive experiences. Knowing that our team makes you feel comfortable and well cared for each time you stay with us is the greatest encouragement we could receive. Thank you once again for your wonderful support and loyalty. We look forward to welcoming you back to your familiar home in Bangkok for many more memorable stays. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for sharing such a wonderful review of your stay at Pullman Bangkok King Power. We are delighted to know that you enjoyed your spacious, modern, and clean room, as well as the convenient location of the hotel. It is especially pleasing to hear that your Executive Lounge experience was a highlight, from the selection of food and beverages during the evening to the excellent gin prepared by our colleague. We are also glad that our extensive breakfast selection impressed you and that you had the opportunity to enjoy dishes such as chicken rice and udon. Your kind recognition of our staff and their hospitality is a wonderful encouragement to the entire team. Thank you once again for choosing to stay with us. We are very happy to know that you plan to stay with us again on your next visit, and we look forward to welcoming you back for another comfortable and memorable experience. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, Thank you very much for your high rating and for sharing your positive experience with us. We are delighted to know that our Front Desk team was helpful and friendly in assisting with your queries. It is equally pleasing to hear that you were satisfied with the cleanliness of your room and the high standards maintained by our Housekeeping team. Your kind recognition means a great deal to our colleagues and will certainly be shared with both teams as wonderful encouragement. We look forward to welcoming you back to Pullman Bangkok King Power for another comfortable and enjoyable stay. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest Thank you very much for your perfect score and kind feedback. We are delighted that you enjoyed our breakfast, the quiet and comfortable room, and the excellent service from our team. A special thank you for recognizing the two gentlemen who assisted you during check-in—we will be pleased to share your compliments with our Front Office team. We also truly appreciate your loyalty as an ALL Silver member and look forward to welcoming you back for another enjoyable stay. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, Thank you for taking the time to share such detailed and constructive feedback about your stay at Pullman Bangkok King Power. We are pleased to know that you appreciated our central location, spacious and clean rooms, and the service provided by our team. At the same time, please accept our sincere apologies for the inconveniences you experienced with the blackout curtains, low water pressure, and shower drainage. These issues certainly affected the comfort of your stay and are not reflective of the standards we aim to provide. Your comments will be shared with our Engineering and Housekeeping teams for further review and improvement. We are also sorry that the breakfast experience did not meet your expectations, particularly during the busy period. As a five-star hotel, we understand your expectations regarding both quality and consistency, and your feedback will be shared with our Food & Beverage team for careful consideration. On a brighter note, we are delighted that you had such an enjoyable Teppanyaki experience. It is wonderful to hear that our team was able to recover from the initial reservation hiccup and provide you with a memorable dining experience. We are equally pleased that our Lobby Lounge chocolate macarons became a favorite—taking ten pieces with you before heading to the airport is a lovely compliment to our pastry team! Thank you again for recognizing both the areas we do well and those where we need to improve. Your thoughtful feedback is truly valuable to us. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest Thank you very much for your perfect score and for taking the time to share such a heartfelt review of your seven-night stay with us. We are especially grateful for your recognition of Chef Bart Cywinski and his kitchen team. Knowing that their care, understanding, and attention to Poppy’s dietary requirements gave your family confidence and allowed her to enjoy her meals, including those prepared for the World Scholar’s Cup, is truly rewarding. Your kind words for Karel Volders, Watthanaporn, Niramon, Ailada, Chawalit, as well as our Reception, Porter and Housekeeping teams, are also deeply appreciated. We are equally delighted that Gift, Yui, Pu, Dao, View, Kik, Mimi and the restaurant team made your breakfast mornings both enjoyable and memorable. It is wonderful to hear that the warmth and genuine care of our colleagues made such a difference to your time in Bangkok. We will be very pleased to share your generous compliments with everyone mentioned. Thank you again, Barry, for choosing Pullman Bangkok King Power for such an important trip. Your words mean a great deal to our entire team, and we hope to have the pleasure of welcoming you and your family again in the future. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest Thank you for sharing your experience with us. We are delighted to know that you enjoyed your two-night stay and especially appreciated the friendly and helpful service from our team. Thank you for your special recognition of Nicky, Big, and Tom. We will be very pleased to share your kind words with them. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest Thank you very much for your excellent rating and for sharing your experience with us. We are delighted to know that you had a very comfortable stay and especially enjoyed the exceptional quality of our food and the beautiful hotel surroundings. We also appreciate your feedback regarding the location and understand that it may not have been the most convenient for your travel plans. Thank you again for your kind comments, and we hope to welcome you back for another enjoyable stay. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, Thank you very much for sharing such a wonderful review of your first stay at Pullman Bangkok King Power. We are delighted to know that your business trip was both comfortable and enjoyable, allowing you to rest while also discovering new experiences during your stay. It is especially lovely to hear that you enjoyed the jasmine welcome drink, the spacious and practical room, as well as the attentive service from our team, laundry, and food service. We also truly appreciate your recognition of our sustainability efforts. Your comments regarding towel reuse and the use of materials that reflect a more environmentally conscious approach are very encouraging, as we continue working to balance guest comfort with responsible practices. Thank you once again for your kind words and support. We are very pleased that your first Pullman experience was such a positive one, and we look forward to welcoming you back for another enjoyable stay. Best regards, Chennida (Jen) Welcomer Team Leader