Mercure Bangkok Siam 4 stars

Customer review rating (ALL Rating) 4.6/5 794 reviews

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Mercure Bangkok Siam - Image 1
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Mercure Bangkok Siam - Image 4
927 Rama 1 Road Wangmai, Pathumwan, 10330 BANGKOK, Thailand

Description

Hotel extras

  • Convenient location, easily reach by BTS SkyTrain and public transports

  • Walking distance to Siam Paragon, Siam Square, Siam Center, MBK, Bangkok Art & Culture Centre

  • Perfect base for exploring Bangkok, located near shopping, entertainment attractions

  • Rooftop fitness centre and swimming pool

  • Free WIFI

Our accommodation(s)

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Hotel location

Mercure Bangkok Siam

927 Rama 1 Road Wangmai, Pathumwan
10330 BANGKOK
Thailand

GPS:13.746724, 100.528938

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE EIGHT RESTAURANT

Located on the 8th floor, the breakfast venue offers an extensive international buffet menu of local and international cuisines to enjoy inside or on the outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  794 reviews

TripAdvisor Rating  4.3/5  3,355 reviews

Certificate of excellence 2025

A terrible hotel experience

TripAdvisor rating 1.0/5

Sailormoon86 TripAdvisor review

We are a family of three with a teenage son. We stayed at Mercure Siam from the 16th and checked out on the 24th. We chose this hotel mainly because of its location. It is in the heart of central Bangkok, close to major shopping malls and a BTS station. Many hotels were fully booked during this period due to the high season. We were generally satisfied with the room, as we planned to spend most of our time shopping and exploring Bangkok. However, things went wrong three days before our departure. When we returned to our room, we found a written notice slipped under the door stating that something had been spilled on the carpet and that we were required to pay 6,500 THB for the damage. I immediately contacted the hotel staff and explained that we had not spilled anything. We noticed the stain only after the room had been cleaned by housekeeping. At the time, we assumed that the housekeeping staff may have accidentally spilled my half-finished cup of coffee while cleaning the room, and therefore we did not think much of it. Hotel management insisted that the stain was not coffee and claimed that it could not be removed. However, we checked the stain ourselves and confirmed that it was in fact coffee, as we had originally suspected, and not something else as management claimed. We tried to explain this to hotel management, but they refused to accept that it was not our responsibility. They insisted that since the housekeeping staff claimed it was our fault, we had to pay. The manager also stated that the carpet in the entire room would need to be replaced. To give some context, we are a family that takes cleanliness and order seriously. During our one-month holiday in Thailand, we stayed at several different hotels and never had any issues related to mess, stains, or damage. We usually tidy up after ourselves as much as possible before housekeeping arrives, and we do not request daily room cleaning. The situation escalated when the hotel called the police. Five police officers arrived in the lobby. The manager explained her side, and I explained mine. The police agreed that the hotel could not force me to pay without concrete evidence, and I firmly maintained that we had not caused the damage. The manager even asked the police whether she could open a case and hold me responsible if I were to return to Thailand in the future. I told her she could do whatever she felt was appropriate, as I had done nothing wrong and would not take responsibility for something I did not do. I understand that hotels sometimes deal with guests who cause damage, but when a guest calmly explains their situation and consistently maintains that they are not at fault, the hotel should also be willing to listen and consider the guest’s explanation. The way hotel management handled this situation left a very bad impression on us. Because of this experience, I will never stay at this hotel again.

Dear Sailormoon 86, Thank you for taking the time to share your experience with us. We are truly and deeply sorry to learn about the distress and frustration this situation caused you and your family during your stay. Please accept our sincere apologies for the disappointment this experience has created. While we are glad that our location and room met your expectations initially, we are very sorry that the incident regarding the carpet stain overshadowed the remainder of your stay. We fully understand how upsetting and uncomfortable this situation must have been, especially when you strongly felt you were not responsible. Our intention was never to cause you stress or make you feel unfairly treated. We regret that the handling of this matter and the communication from our team did not reflect the level of care and understanding that our guests deserve. We sincerely apologize. Your feedback has been shared with our team, and we take your comments very seriously. We will use this experience to further review our procedures and improve how we manage and communicate sensitive situations to ensure a more thoughtful and guest-focused approach in the future. We are genuinely sorry that this experience left you with such a negative impression and led to your decision not to return. We sincerely hope, however, that you might consider giving us another opportunity to regain your trust and welcome you back in the future. Should you be open to this, please feel free to contact me at orawan.vicharnarong@accor.com directly. I will more than welcome to personally assist you. Thank you again for sharing your concerns, and please accept our heartfelt apologies for the inconvenience and distress caused. Your Sincerely Orawan Vicharnarong General Manager

Customer review rating 4.5/5

Hock P. C. Couples - Confirmed reviews ALL

Check in was a breeze, Khim at reception was friendly and expedited the check in process. Our room was immediately ready and clean. All our interactions with staff from house keeping to the bar and of course front desk was pleasant and friendly. It is the staff at a hotel that truly make it a memorable stay.

Dear Hock P. C., Thank you for your kind feedback. We are delighted that Khim and our team made your stay smooth, pleasant, and memorable. Your appreciation of our staff means a lot, and we look forward to welcoming you back soon. Yours sincerely, Witsanu Nathawin Executive Assistant Manager

Customer review rating 4.5/5

Lok W. N. Couples - Confirmed reviews ALL

1 minute from National Stadium BTS Polite staffs and high efficience. Walking distance to MBK, Siam and Central World. Excellent for short BKK trips. Rooms are clean and up to standard.

Dear Lok W. N., Thank you for sharing your positive feedback. We are pleased to know that you appreciated our service, convenient location near the National Stadium BTS, and the polite and efficient service provided by our team. It is also rewarding to hear that you found our rooms clean and up to standard, and our location ideal for exploring the city. We look forward to the pleasure of welcoming you back for another comfortable stay. Yours sincerely, Witsanu Nathawin Executive Assistant Manager

Customer review rating 5.0/5

Jari T. Solo - Confirmed reviews ALL

Vety nice i Will come again

Dear Jari T., Thank you for your kind feedback. We are delighted to hear that you enjoyed our well-located hotel and had a pleasant stay. We look forward to welcoming you back again soon. Yours sincerely, Witsanu Nathawin Executive Assistant Manager

Guest experience

TripAdvisor rating 5.0/5

Linda W TripAdvisor review

I was with my family all stafff very friendly allways happy to help. Free tuk - tuk to shopping centre, pool bar was amazing bar very friendly staff and service was amazing i would highly recomend mercurie hotel to anyone.

Dear lindawY655OA, Thank you so much for your amazing review. We are thrilled that you and your family had a great time and enjoyed the friendliness of our team. We are glad you liked the pool bar, and the service from our staff. Your recommendation means a lot, and we hope your next visit will be as satisfying as the previous one. Your Sincerely, Orawan Vicharnarong General Manager

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Other web-users rate our hotel

  • 2,311 reviews 9.8/10 Location
  • 1,618 reviews 8.1/10 Room
  • 2,486 reviews 9.4/10 Service
  • 63 reviews 5.4/10 WiFi
  • 796 reviews 9.1/10 Cleanliness
  • 720 reviews 8.9/10 Breakfast
  • 635 reviews 9/10 Food
  • 347 reviews 8.1/10 Vibe

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