Dear Joshua K. K., Thank you for sharing your feedback. We are pleased that you enjoyed our convenient location, with easy access to nearby shopping malls, the BTS station, and the 7-Eleven on the ground floor. We are also glad that our Bell team made a positive impression with their warm hospitality. However, we sincerely apologize that the welcome you received from our Reception team did not fully meet your expectations. Your comments will be shared with the Front Office team for attention and improvement. We appreciate your feedback and hope to have another opportunity to provide you with a more enjoyable stay. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Khun Prapapanny D. J., Warm greeting from Mercure Bangkok Siam Thank you for sharing your feedback. We are pleased that you appreciated our convenient location. However, we sincerely apologize for the issues you experienced with the bathroom and shower doors, as well as the missing face towels during the rest of your stay. Your comments will be shared with our Housekeeping and Engineering teams for inspection and follow-up to prevent similar issues from happening again. We hope to have another opportunity to welcome you back for a more enjoyable stay. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Yezad M., Warm greeting from Mercure Bangkok Siam Thank you for your continued support and for sharing your feedback with us. We are pleased to know that you enjoyed our location, rooms, views, and the overall service provided by our team. However, we sincerely apologize for the confusion and disappointment regarding the security deposit at check-in. Please be assured that we treat all guests equally and without discrimination. According to our hotel policy, the security deposit is THB 1,000 per night. We will review this incident with our Front Office team to better understand what happened and ensure clear and consistent communication with our guests. Regarding the room upgrade, this was provided in accordance with the ALL Accor Gold member benefits, which entitle you to a one-category upgrade, subject to availability. In this case, your room was upgraded from Superior to Deluxe. As our Deluxe rooms are located on higher floors and offer additional amenities, including a complimentary minibar. Please note that the room size and design are the same as those of Superior rooms. We truly value your loyalty as an ALL Accor Gold member and appreciate your feedback, which helps us improve our service. We look forward to welcoming you back for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Vu T. T. N., Thank you for sharing your feedback. We apologize that certain in-room amenities, such as slippers and toothbrushes, were not available in your room. As part of our sustainability initiative, some amenities are not routinely placed in guest rooms; however, they are available upon request at the Front Desk. We also regret that our breakfast selection did not fully meet your expectations. Your comments will be shared with our Food & Beverage team for review and improvement. We are pleased, however, that you enjoyed our beverage selection. We hope to have another opportunity to welcome you back for a more satisfying stay. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Hock S. T., Thank you for sharing your detailed feedback. We sincerely apologize for the maintenance issues with the main door latch, bathroom glass door, and water flow. We will share these concerns with our Engineering team for prompt inspection and necessary repairs. We also regret that our breakfast selection did not meet your expectations. Your comments regarding the taste and preparation of the food will be shared with our F&B team for review and improvement. We are pleased to hear that Dej provided professional service and will gladly pass along your compliments to him. We appreciate your feedback as it helps us improve, and we hope to have another opportunity to provide you with a better experience. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Stephen A., Thank you for your lovely feedback and for your continued loyalty as an ALL Accor Platinum member. We are delighted that you enjoyed our convenient location and the friendly, helpful service from our team, especially Pete. We will gladly share your kind words with him. We sincerely apologize that the air conditioning did not fully meet your expectations. Your feedback will be shared with our Engineering team for further inspection and improvement. We look forward to welcoming you back for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Roy S. L. F., Thank you for your kind feedback and for your loyalty as an ALL Accor member. We are delighted to hear that you enjoyed our convenient location, breakfast selection, and clean rooms. Your support is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Achia F., Thank you very much for your kind feedback. We are delighted to know that you had a very good experience with us. Your support is greatly appreciated, and we look forward to welcoming you back again soon. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Hwee H. R. G., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location near major shopping malls and eateries. We also appreciate your comments regarding traffic during peak hours and understand that this can sometimes affect travel plans. It is especially pleasing to know that our Lobby Bar team member provided kind and helpful assistance. We will be happy to share your recognition with the team. We also appreciate your feedback regarding breakfast, which will be shared with our Food & Beverage team for further review. As a valued ALL Accor Platinum member, thank you sincerely for your loyalty and continued support. We look forward to welcoming you back again for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Ashley D. M., Thank you for your wonderful feedback. We are delighted that you enjoyed the room, pool, city views, and friendly service from our team. Your kind words are truly appreciated, and we are thrilled to know that you would consider staying with us again. We look forward to welcoming you back in the future. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Naoko T., Thank you very much for your wonderful feedback and for your continued loyalty as an ALL Accor Gold member. We are delighted to hear that you had a very satisfying stay and appreciated the excellent service from our team, from the reservation process through to our Bellman and Front Desk teams upon arrival. We are also pleased that you enjoyed the clean and spacious room, our sophisticated lobby atmosphere, and the convenience of having a 7-Eleven on the first floor and the BTS station just a short walk away. Your kind recommendation and continued support mean a great deal to us. We sincerely look forward to welcoming you back again on your next visit to Bangkok. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Bridget A., Thank you very much for your wonderful feedback and for your continued loyalty as an ALL Accor Gold member. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, with the BTS station just steps away and easy access to MBK and Lotus. We are also pleased to know that our team provided you with helpful and attentive service throughout your stay. We appreciate your suggestion regarding the English-language TV channels and will share your feedback with the relevant team for further consideration. We truly appreciate your support and loyalty, and we look forward to welcoming you back again in the future. Warm regards, Butsaraporn Tassananuwat Executive Assistant Manager

Dear Keng P. G., Thank you very much for sharing your detailed feedback with us. We are delighted to hear that you appreciated our convenient location near National Stadium, the spacious and clean room, and the helpful service from our team. We sincerely apologize for the paint smell you experienced in the room. We understand how this may have affected your comfort and will share your feedback with the relevant team for further inspection and improvement. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more comfortable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Mui G. K. S., Thank you very much for your kind feedback. We are delighted to hear that you appreciated our convenient location next to National Stadium BTS station, as well as the cleanliness of your room and comfortable bed. We also appreciate your feedback regarding breakfast and will share your comments with the relevant team for further consideration and improvement. We look forward to welcoming you back again soon. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Wonjun S., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our 9th-floor terrace and food, as well as the smooth check-in experience and excellent housekeeping service. We will certainly share your kind compliments with the relevant team members as encouragement and appreciation. We look forward to welcoming you back again soon. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Jia J. L., Thank you very much for sharing your feedback with us. We are pleased to hear that you found your stay clean and comfortable. We sincerely apologize for the noise from the air conditioning and the impact it had on your sleep. Your feedback is valuable to us, and we will share it with the relevant team for further improvement. We hope to have the opportunity to welcome you back for a more comfortable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Warren W. O., Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed our comfortable room, convenient location, and friendly service from our team. We would also like to sincerely thank you for your continued loyalty as an ALL Accor Gold Member. It is our pleasure to welcome you, and we truly appreciate your continued support. We look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Lia B. H., Thank you very much for your kind feedback. We are delighted to hear that you appreciated our convenient location and friendly team. Your positive comments are truly appreciated and serve as a wonderful encouragement to us. We look forward to welcoming you back again in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Chwee S. N., Thank you very much for your wonderful feedback and for your continued loyalty as an ALL Accor Platinum Member. We are delighted to hear that you enjoyed your comfortable stay and appreciated our convenient location and friendly service. We are especially pleased to know that Mo and Ellie provided you with friendly and knowledgeable assistance during your stay. Your kind recognition will certainly be shared with them as a wonderful encouragement. We are also delighted to hear your special appreciation for Fa from our restaurant team. It is wonderful to know that her friendliness and attention to your preferences, including remembering what you enjoy eating, made such a positive impression on you. We will certainly share your kind comments with Fa as well. Thank you again for your valuable support and loyalty to ALL Accor. We sincerely look forward to welcoming you back again in the future for another comfortable and enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager