Mercure Bangkok Siam 4 stars

TripAdvisor rating 4.5/5 2,941 reviews
Mercure Bangkok Siam
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+ 21 Services
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Hotel extras

  • Convenient location, easily reach by BTS SkyTrain and public transports

  • Walking distance to Siam Paragon, Siam Square, Siam Center, MBK, Bangkok Art & Culture Centre

  • Perfect base for exploring Bangkok, located near shopping, entertainment attractions

  • Rooftop fitness centre and swimming pool

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SURVANABHUMI INTLPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bangkok Siam

927 Rama 1 Road Wangmai
Pathumwan
10330
bangkok
thailand

Tel: +6626592888

Fax: (+66)26592889

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SURVANABHUMI INTL At 31km / 19.26 miles - Shuttle paying

  • By train

    NATION STADIUM BTS At 0.03km / 0.02 miles

GPS :13.746724, 100.528938

Our accommodations

All rooms feature modern décor with a local Thai touch, free WiFi, in-room safe, minibar and LCD TV for your comfort and convenience. Our Executive rooms are located on the 25th and 28th floors with great views. All rooms include coffee machine and additional Privilege Club amenities and access to Club Lounge with complimentary snacks and beverages all day

Superior 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Executive Suite 1 Queen bed

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

THE EIGHT RESTAURANT

Type of cuisine: International

Located on the 8th floor, the breakfast venue offers an extensive international buffet menu of local and international cuisines to enjoy inside or on the outdoor terrace.

SKY TERRACE- LOBBY BAR

Photo non contractuelle / Strictly non binding

Located on the 9th floor of the hotel with a cozy lounge and garden terrace overlooking the vibrant city of Bangkok. Sky Terrace bar, featuring Grand Vins selection of international wines, refreshment and light meals for all-day dining.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PRIVILEGE CLUB LOUNGE

Photo non contractuelle / Strictly non binding

All day snacks and beverages complimentary. Selection of books and magazines to enjoy at your leisure while sitting in lounge or outdoor terrace. 7.00-22.00 hrs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Cocktails and refreshments 07.00-22.00 hrs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 146

  • Maximum capacity: 42 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Bangkok Siam

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,627 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,941 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Bad quality

Customer review rating 4.4/5

Alex Business - 20/01/2020 Confirmed reviews ALL

Rooms not well maintained compared to other hotels in from same chain, which I stay frequently.

Visited by angry Chinese ghost, Nice room, reasonable service. Good central location. Near MBK.

Customer review rating 4.4/5

Dean Families - 20/01/2020 Confirmed reviews ALL

Good central location, near Train Station & MBK. Have stayed at Ibis & Mercure who share the same building in Bangkok, the price difference is not currently justified. Rooms are virtually identical, addition of hard sofa bed only real difference, no increase in service levels. Breakfast buffet shared by both brands. Reasonable friendly service by all staff. We were in room 2303 and we had a visit from a ghost around 3:00 am who woke us up, Chinese woman who appeared in the air in the middle of the room she was very unhappy about something. Didn't feel she was harmful just upset. Management were ok about us changing rooms but had to wait until midmorning. Pool was very disappointing, lack of shade a real problem, bar area very uncomfortable, poor seating, on day we visited, lack of service. Hard uncomfortable seats. very small bar area looks like a converted storeroom, no view of the surrounding city at all, no windows, a blank wall. you can see the city if you stand on one of the small tables outside at the other end of the pool or you have a nice view from the gym which is situated above. Would have thought the bar had greater earning potential than the gym, but what do I know. The bar area has no air con, an old noisy fan blowing a bit of water vapour. Had a meal & beer. which were ok. In the Pool area it was too hot to sit or lie next to the pool, there was no shade at all. one umbrella for the entire area which had not been raised. Room Service was ok, Cleaners were efficient. Reception staff were polite to you, but spoke in Thai among themselves while dealing with you so felt as though they were discussing you amongst themselves. Would have preferred they spoke in English. There were renovations being made to the facade at the hotel which did not cause any problems to us.

Well located

Customer review rating 4.4/5

Pauline Friends - 20/01/2020 Confirmed reviews ALL

Overall is good because of its location. However, when we stayed on day 1, the shower water is not hot enough.

Good location and services

Customer review rating 4.4/5

Lawrence L. Friends - 18/01/2020 Confirmed reviews ALL

This is second time stayed this hotel. Love the location and I was able to early check in which is a plus for me after long flights. Only one negative side which believe it can be improved. Water pressure is too weak. Take long time to shower and sometime hot water is not hot at all.

Good location

Customer review rating 4.4/5

Ya L. Business - 17/01/2020 Confirmed reviews ALL

The hotel is right in front of National Stadium BTS station, and a few metres away from MBK - which connects you to Siam Centre and other shopping malls around Siam area. Room is comfortable, and perfect if you only need a place to sleep and shower. Basic amenities are provided, and you can call receptionist if you need other things such as bathrobe, dental kit. Swimming pool is small! When I went up, there were only 10 people, but it feels so cram.

Still good

TripAdvisor rating 4.5/5

Snuggelpuff Solo travel - 17/01/2020 TripAdvisor review

Stayed at this property many times over the years and what always gets me back is the two facts that the staff are always kind, friendly and smiling without being over hotelly friendly. The other fact is that this hotel has everything for a solid nice stay, without trying to be anything else. Nice pool although view is now obstructed by plants. Decent poolbar with solid pricing. Booked the suite this time as rooms are a little on the small side. Suite is nice but the livingroom space is still very limited, but overall really nice room. Location perfect for tourists The only thing I didn't like or understand was, why staying in the suite which is the most expensive room of the hotel and also a privilige room, why the guest is put on floors that are 6-7 floors lower than top floors? Especially when asking the staff and finding iut the occupancy is 50% in the hotel and I am the only person in a suite. One would think staff would be nice and put that guest on the top floor suites then. Weird.

Dear Snuggelpuff, Thank you for your returning and for taking the time to share your valued feedback regarding your recent stay at the Mercure Bangkok Siam. I was delighted to learn about your overall good experience with the hotel services and facilities. I appreciate your honest thoughts regarding the Executive Suite room, kindly be informed that the hotel is designed with 7 Executive Suite rooms. There is one Suite per floor from 18th to 24th floor, all the Executive Suite rooms are facing the National Stadium therefore our team could not allocate your room upper than the 24th floor. However, please note that our front office team endeavor to assist customers to ensure their visit will be a memorable one. Rest assure that your preferences for Executive Suite room is well acknowledged by our teams. Thank you once again for your recent stay and for your genuine feedback. We look forward to welcome you again for another memorable experience. Warmest regards, Raphael Hirsch General Manager

Good Location

Customer review rating 4.4/5

T., H. K. Families - 15/01/2020 Confirmed reviews ALL

The location of the hotel is good and convenient. All around are shopping malls and just 2 minutes to BTS. Regarding breakfast, still have rooms to be improved. Choices are less. Manner of the restaurant staff are not so friendly! Tasting of the food ☹

Dear Mrs. T., Hong K. We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch General Manager

Great hotel, good location

TripAdvisor rating 4.5/5

Tamás K Couples - 13/01/2020 TripAdvisor review

Great location. The hotel is just next to the metro station. There are like 3 shopping mall in 5 minutes walking. It is great that the ibis is downstairs and the Mercure is up so all rooms are high floors with a great view. I liked the swimming pool on the top as well. It is a pity that they put some bushes at the end which blocks the view. Would return to this hotel.

Dear Tamás K, Thank you for your great review regarding your recent visit at the Mercure Bangkok Siam. I am delighted to read that your stay was very comfortable and relaxing ; it is also pleasant to learn that you enjoyed our outlets on the rooftop such as the rooftop the pool. The hotel is indeed conveniently located in the hear of Bangkok City and close to the main shopping malls. Again, thank you for taking time to post a review on the TripAdvisor community and we look forward to welcome you back for your future visit in Bangkok. Best regards, Raphael Hirsch General Manager

Great hotel, great location

Customer review rating 4.4/5

Tamas Couples - 12/01/2020 Confirmed reviews ALL

Everything went perfectly. Check in process was smooth. Appreciated the welcome gifts and drinks. the room was big and had an awesome view to the city. bed was comfortable. The sliding door in the room is a good idea but the implementation of it was not perfect. It kept opening while in the bathroom and in the end it even fall of the rail and got stuck. The swimming pool is great that it is on the top floor, it is a pity though that there was those bushes there to block the view.

Dear Tamas, Sawadee kha ! We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. We were pleased to read that your stay went perfectly. Your satisfaction with the comfort of the room is well appreciated; your feedback has been taken in note and shared among the team for our further improvements. Also, I was delighted to know that you had the time to enjoyed our pool facility. Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us. Warmest regards, Raphael Hirsch General Manager
Customer review rating 4.4/5

T. K. B. R. Couples - 11/01/2020 Confirmed reviews ALL

Very convenient location, staffs are very helpful and friendly. Big room ,clean and safe .

Dear valued guest, What a delightful feedback! Thank you for your praises toward our team and their efficient services. Nothing is more valuable that our guest satisfaction, thus I will share your positive comment among the team to continue to provide to each guest a memorable experience at the Mercure Bangkok Siam hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Raphael Hirsch General Manager

Area convenience and easy access to MRT

Customer review rating 4.4/5

O. P. H. Families - 11/01/2020 Confirmed reviews ALL

Although weather very hot but the room and surrounding were cooling. Only when vacuum the carpet the surrounding should spray some air refresher.

Dear Poh H. O., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. We appreciate your feedback regarding the extreme convenient of the location near by the BTS sky train. The weather in Bangkok is indeed quite hot thus we are conducting proper survey in our room to ensure our customer a pleasant cooling area in there room for their best comfort. Going further, I appreciate your constructive comment about the vacuum process and will share to the relative department in order to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch General Manager

Extremely good location but what a let down in other areas

Customer review rating 4.4/5

Peter F. M. Couples - 08/01/2020 Confirmed reviews ALL

Excellent location !!! Good service !! But what a let down in the following areas :- 1. Club lounge food (stayed in club room) not up to standard for a 4 star hotel !!! Perhaps, the management should pay a visit to Avani Atrium Hotel ... less expensive but more varieties and quality food !!! 2. The lighting is so dull in the bathroom that one will have difficulty applying makeup, contact lens, shaving and etc !!! Please change lighting in bathrooms !!! Would I stay again .... probably not !!!

Dear Peter L., Thank you for taking the time to share your recent experience at the Mercure Bangkok Siam . I was pleased to read about your extreme satisfaction with the fantastic location and the good service from our team at the Executive Lounge. I regret that you did not enjoy our Executive Lounge offer. It is located on the 25th floor from where guest can relax at the outdoor terrace and enjoy the stunning view of Bangkok City. Even though the breakfast buffet offers a smaller food selection comparing to the main restaurant of the hotel, we still provide both hot Asian and Western food. Kindly note that to enhance the guest experience, our team personalized guest breakfast experience if any preferences or specific diet is requested. As a full day service of snacks, fresh fruits and beverages are provided ; guests then usually wind down with the special appetizer selection and alcoholic free flow beverages for the happy hour. Your constructive feedback regarding the food variety at the Executive Lounge is acknowledged. The Mercure Bangkok Siam hotel is a middle scale hotel brand and our service are compliant with the brand standard.. I understand that your disappointment with the dim light in the bathroom, note that the hotel acknowledged this concern previously and the bulb in the bathroom are actually on process on change for a brighter one. At the Mercure Bangkok Siam, we strive to provide a superior service experience for every guests, therefore your feedback is very much important to us. Thank you again for sharing your experience, I hope you to have the opportunity to welcome you back to demonstrate our commitments in guest satisfaction. Yours sincerely, Raphael Hirsch General Manager

Extremely good location and good service but what a letdown in club lounge food and bathroom lighting !!!

TripAdvisor rating 4.5/5

O1134KWpeterl Couples - 08/01/2020 TripAdvisor review

Excellent location !!! Good service !! But what a let down in the following areas :- 1. Club lounge food (stayed in club room) not up to standard for a 4 star hotel !!! Perhaps, the management should pay a visit to Avani Atrium Hotel ... less expensive but more varieties and quality food !!! 2. The lighting is so dull in the bathroom that one will have difficulty applying makeup, contact lens, shaving and etc !!! Would I stay again .... probably not !!!

Dear O1134KWpeterl, Thank you for taking the time to share your recent experience at the Mercure Bangkok Siam . I was pleased to read about your extreme satisfaction with the fantastic location and the good service from our team at the Executive Lounge. I regret that you did not enjoy our Executive Lounge offer. It is located on the 25th floor from where guest can relax at the outdoor terrace and enjoy the stunning view of Bangkok City. Even though the breakfast buffet offers a smaller food selection comparing to the main restaurant of the hotel, we still provide both hot Asian and Western food. Kindly note that to enhance the guest experience, our team personalized guest breakfast experience if any preferences or specific diet is requested. As a full day service of snacks, fresh fruits and beverages are provided ; guests then usually wind down with the special appetizer selection and alcoholic free flow beverages for the happy hour. Your constructive feedback regarding the food variety at the Executive Lounge is acknowledged. The Mercure Bangkok Siam hotel is a middle scale hotel brand and our service are compliant with the brand standard. I understand that your disappointment with the dim light in the bathroom, note that the hotel acknowledged this concern previously and the bulb in the bathroom are actually on process on change for a brighter one. At the Mercure Bangkok Siam, we strive to provide a superior service experience for every guests, therefore your feedback is very much important to us. Thank you again for sharing your experience, I hope you to have the opportunity to welcome you back to demonstrate our commitments in guest satisfaction. Yours Sincerely, Raphael Hirsch General Manager

Uncomfortable

Customer review rating 4.4/5

Fiona Couples - 02/01/2020 Confirmed reviews ALL

Outside was noisy due to construction which was very disturbing! Bed was too soft cause back pain! No swimming pool and no any compliments offered!

Dear Fiona, Thank you for taking the time to share about your recent stay at the Mercure Bangkok Siam hotel. I was concerned to learn about your disappointing visit, and sincerely regret that your satisfaction was affected by noise disturbance from outside. I acknowledge that the hotel is situated in a lively area, right in front of the BTS National Stadium and within walking distance from the main shopping malls may create some noise disturbance. The next door building has indeed carried out maintenance work, unfortunately the outside noise occurs during the day time. This unforeseen situation is beyond the hotel authority , and I deeply empathized with the frustration experienced therefore I would appreciate your forgiveness in this regard. We always strive to provide the best service to our guest, your comment has been shared among the team. In addition, allow me to inform about the hotel facilities, the swimming pool and fitness center are located on the 29th floor; guests can enjoy daily these services from 7AM to 10 PM. The pool was closed for 1 day indeed due to technical purpose, I can guarantee that this situation was a isolated case as daily pool check up is handle by our team. Again, I sincerely hope that the unfortunate issue would not marred your overall impression of the hotel and I hope that you will allow us to restore your confidence by having the opportunity to welcome you back in the near future. Sincerely Raphael Hirsch General Manager

Could be better

TripAdvisor rating 4.5/5

327lee Family - 02/01/2020 TripAdvisor review

I booked 3 rooms for our family holidays directly through Accor as I am a member of Accor and the rates seem better than Booking.com For that category of rooms, the picture on booking.com show that there is a coffee machine in the room. Upon check in, I was disappointed when I was told there is no coffee machine for this category of room. I was made to pay for upgrade to executive room if I want coffee machine and I did. The room is quite small but comfortable. The coffee machine is not Nepresso, some Italien brand,it is ok but I do not like sour or high acidity cofffee.Just a very basic business type room, no luxe. Out of 3 rooms, one was infested with ants and my son was badly bitten on his legs when he woke up the next day. I feedback to the front counter to clean up properly which they did. The location is quite convenient and within walking distance to all the shopping centres. There is 7-11 convenience downstairs which is inexpensive and good for us to get snacks. The executive lounge is small but not bad as they serve breakfast and evening cocktail. For the rate I paid after the upgrade, I would have chosen a better hotel. If u are looking for a budget hotel and can do without coffee machine, this maybe your choice hotel. But still it is not cheap for a budget hotel.

Dear 327lee, Thank yo for taking the time to share your constructive feedback regarding your recent stay with us at the Mercure Bangkok Siam. The Mercure brand is a middle scale hotel and provide 3 kind of rooms : Superior, Executive and Suite Executive. I acknowledged that the concept is that there are no frills and amenities that you would find in some of the full-service hotels. While I sincerely regret to read about your disappointing room experience, i can guarantee that the rooms are compliant with the Accor brand standard . Also, I carefully noticed the unfortunate situation which occurred in one of the room; please accept my apologies for the inconvenience. In the meantime, i am glad to hear that the front office team handle your concern with efficiency to ensure you to enjoy the rest of your visit. Thank you again for your constructive feedback, we strive to provide a superior service experience for every guests, therefore your feedback is very much important to us. We always listen to our customers and try to take appropriate steps to enhance the guests’ experiences. I hope that you will give us the opportunity to welcome you back again and better serve you. Kind regards, Raphael Hirsch General Manager

Friendly staff, good housekeeping...

Customer review rating 4.4/5

Samcheong Solo - 29/12/2019 Confirmed reviews ALL

Stayed in Rm2606 with wonderful view of Siam. Appreciate the front office for changing my bed-type from twin to a double. Housekeeping also managed to find a firm pillow when requested.

Still the best!

Customer review rating 4.4/5

Reg0901 Business - 29/12/2019 Confirmed reviews ALL

My 2nd visit to this hotel, love the warm hospitality of the staff and the convenience to get around the shopping belt. it is an inconvenience to have to change the elevator at the 9 floors to get to the room. Can the speed of the elevators improve? for the lounge/bar at the 9 floors, it would be good to offer a simple set breakfast menu for guests who do not need the full buffet-style in the morning. The bathroom scale is not accurate, every 5 min you step on it, the result is not the same.

Very nice hotel and location

TripAdvisor rating 4.5/5

Sujai S Family - 28/12/2019 TripAdvisor review

Visited Bangkok for the first time vacation and stayed here. It was a perfect location to go around. All major malls were close and having MBK center within walking distance from the hotel was a major advantage. The hotel rooms and facilities provided were very good. Breakfast buffet had many options and was great.

Dear Sujai S We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is delightful to hear about your overall good experience and I am pleased to learn that the friendliness and the service of our staff did meet your expectations. Thank you again for sharing your experience, and we look forward to welcome you again for your future visit in Bangkok Sincerely, Raphael Hirsch General Manager

Very convenient location n helpful staff

Customer review rating 4.4/5

Ida Families - 27/12/2019 Confirmed reviews ALL

Very convenient location at doors steps to BTS, Helpful and friendly staff, Room is clean with comfortable bed, Nice breakfast too.

Pleasant hotel located in the nice place

Customer review rating 4.4/5

Ekaterina Couples - 27/12/2019 Confirmed reviews ALL

We stayed 2 nights and it was quite comfortable.

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