Mercure Bangkok Siam 4 stars

TripAdvisor rating 4.5/5 2,892 reviews
Mercure Bangkok Siam
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+ 21 Services
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Hotel extras

  • Convenient location, easily reach by BTS SkyTrain and public transports

  • Walking distance to Siam Paragon, Siam Square, Siam Center, MBK, Bangkok Art & Culture Centre

  • Perfect base for exploring Bangkok, located near shopping, entertainment attractions

  • Rooftop fitness centre and swimming pool

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SURVANABHUMI INTLPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bangkok Siam

927 Rama 1 Road Wangmai
Pathumwan
10330
bangkok
thailand

Tel: +6626592888

Fax: (+66)26592889

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SURVANABHUMI INTL At 31km / 19.26 miles - Shuttle paying

  • By train

    NATION STADIUM BTS At 0.03km / 0.02 miles

GPS :13.746724, 100.528938

Our accommodations

All rooms feature modern décor with a local Thai touch, free WiFi, in-room safe, minibar and LCD TV for your comfort and convenience. Our Executive rooms are located on the 25th and 28th floors with great views. All rooms include coffee machine and additional Privilege Club amenities and access to Club Lounge with complimentary snacks and beverages all day

Superior 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Executive Suite 1 Queen bed

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

THE EIGHT RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Located on the 8th floor, the breakfast venue offers an extensive international buffet menu of local and international cuisines to enjoy inside or on the outdoor terrace.

SKY TERRACE- LOBBY BAR

Photo non contractuelle / Strictly non binding

Located on the 9th floor of the hotel with a cozy lounge and garden terrace overlooking the vibrant city of Bangkok. Sky Terrace bar, featuring Grand Vins selection of international wines, refreshment and light meals for all-day dining.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PRIVILEGE CLUB LOUNGE

Photo non contractuelle / Strictly non binding

All day snacks and beverages complimentary. Selection of books and magazines to enjoy at your leisure while sitting in lounge or outdoor terrace. 7.00-22.00 hrs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Cocktails and refreshments 07.00-22.00 hrs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 146

  • Maximum capacity: 42 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Bangkok Siam

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,494 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,892 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

J Families - 28/11/2019 Confirmed reviews ALL

Kind to upgrade us to suite

Dear J, Thank you for your review and detailed feedback. We are delighted to hear that you enjoyed several aspects of our services ranging from the room, the location, the pool and the breakfast buffet. Thank you for your extended comments to our staff and I am very pleased to hear that you enjoyed the upgrade to the executive suite room. The best part about our hotel is our people; I am so very fortunate to work with such a special team, so all of your wonderful comments will be shared. Thanks once again for your feedback. Meanwhile, the team and I are looking forward to welcoming you back soon. Kind regards, Raphael Hirsch General Manager

Nice

Customer review rating 4.4/5

Vickie Friends - 28/11/2019 Confirmed reviews ALL

Room was tidy but hot water was sometimes not hot enough.

Dear Vickie, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. We appreciate your compliment about the tidy room and your praises have been addressed to the housekeeping department. I am sorry to hear about the unfortunate issue encounter with the water temperature. Your concerns has been addressed to the concern department for further maintenance to prevent from this inconvenience happen again in the future. Thank you again for sharing your experience, and we you will give us the opportunity to welcome you again. Sincerely, Raphael Hirsch General Manager

AWESOME

Customer review rating 4.4/5

K. Business - 28/11/2019 Confirmed reviews ALL

Excellent services with great hospitality shown to every guests.

Dear K., Thank you very much for taking the time to share your wonderful experience at Mercure Bangkok Siam. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Our teams are dedicated to provide the best service to our guest to ensure them a comfortable and memorable stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Kind regards, Raphael Hirsch General Manager

True Accor hospitality

Customer review rating 4.4/5

Evelyn Couples - 27/11/2019 Confirmed reviews ALL

Our numerous requests were met with the typical smile and a "let me see what I can do" attitude. We expected them to turn down most of them but the crew in the front desk genuinely made the effort resulting in us getting the room with the view we wanted, the late check out time and even remembered that they had short-issued us the welcome drink coupons. They made the stay memorable and we will definitely be back.

Dear Evelyn, What a delightful review! Thank you for sharing your precious feedback regarding your recent stay at the Mercure Bangkok Siam. We warmly appreciate you wonderful feedback and are very pleased to hear about your wonderful experience. Thank you for praising our staff and their dedicated service to guests. The best part about our hotel is our people; I am very fortunate to work with such a special team. So all of your wonderful comments will be shared. Again thank you for your kind words and we look forward to welcome you again for another memorable stay. Best regards, Raphael Hirsch General Manager

Great location and good service

Customer review rating 4.4/5

Jeslyn Families - 27/11/2019 Confirmed reviews ALL

Room 2305- the air conditioning is loud at times and at night, it’s warm at 20.5degree. When I entered the room, there is a bad smell in the bathroom.

Dear Jeslyn, Thank you very much for sharing your thoughtful feedback regarding your recent stay at the Mercure Bangkok Siam hotel. I was very concerned to read about the inconvenience experienced in the room, unfortunately our level of customer service did not meet your expectations. We always listen to our customers and try to take appropriate steps to enhance the guests’ experiences. Please accept my sincerest apologies for these unfortunate issues. The relative teams will taken appropriate action to recheck those concern to ensure this issue will not affect other guests. We appreciate your comment and we’re confident that based on your valuable feedback, we will continue to make positive changes and that we will be able to provide a better experience to our customers Thank you again for choosing to stay with us and we hope that this unfortunate concern will not deter you from staying with us again. Sincerely, Raphael Hirsch General Manager

Combining pool and shopping

Customer review rating 4.4/5

Paivi /. F. Families - 26/11/2019 Confirmed reviews ALL

Travelling with two teenagers; the other oneinterested in shopping, the other one spending time by the pool. The room in 28th floor had a great view over the city and the pool in the roof top was nice and breezy even when the weather was hot. 7eleven downstairs was easy Access even for my girls to pick up some drinks or snacks. Very good location for accessing the different places in the town with the skytrain. Tesco, MBK & Siam Paragon shopping complex within short walking distance. Poolside menu & food very tasty and reasonable priced.

Dear Paivi , Sawadee kha ! We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. We are delighted to read that you had an excellent stay with your two teenagers. The location of the hotel is surely safe and very convenient for shopping and to acess to the public transportation. It was nice to read that you enjoyed your visit and that you had time to experience the roof top pool on the 29th floor. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see your family again soon for another memorable stay with us. Warmest regards, Raphael Hirsch General Manager

Great stay in Mercure

Customer review rating 4.4/5

Karen M. L. Families - 26/11/2019 Confirmed reviews ALL

Room service was good. Morning breakfast was average, probably should have more variety for different days.

Dear Karen L., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive constructive feedback, your comment about the breakfast buffet offer has been addressed to the relative department for further improvement. In spite of it i was happy to know that your visit with us was a great one. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back again. Sincerely, Raphael Hirsch General Manager

Convenient location

TripAdvisor rating 4.5/5

fayesim Family - 26/11/2019 TripAdvisor review

The location is very convenient as there are many shopping centres nearby around the Siam Station. The hotel is next to the National Stadium Station. There is a 7-Eleven on the Ground level, and many eating places nearby. The buffet breakfast is good as they will have different menu everyday. However, I experienced the hotel building swaying (I stayed on 26th storey) when Laos had earthquake last week.

Dear fayesim, I am happy to know about your overall good experience at the Mercure Bangkok Siam hotel The location is indeed our strength. The hotel is located right in the hear of the city center and withing walking distance from the major shopping malls. Plus, the convenient access to the sky train station in front of the hotel to discover the city along is definitely an asset. We appreciate your compliment with the variety and the quality of the breakfast buffet, your satisfaction is our best reward and we aim to provide to every guest a memorable experience. Thank you again for sharing your recent visit with us, and we sincerely hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch General Manager

reception has slow response

Customer review rating 4.4/5

Sariyah Business - 25/11/2019 Confirmed reviews ALL

Requesting tax receipt during my checkout and reception offer to keep my receipt with dropped bag. After 6 hrs out passed, i came and take my stuff and asked for my receipt, they took 30 mins waiting and presenting by duty manager with answering of a copy of tax receipt has finished without any earlier informed. They offer me to post the receipt 2 days after. They has no professional of managing at all. Anyway, finally i got the receipt after 3 days

Dear Sariyah, Thank you for taking the time to share about your recent experience at the Mercure Bangkok Siam. I am really sorry to hear about your dissatisfaction , we acknowledged the seriousness of your concern and kindly note that after investigation it appears that the concern was due to a miscommunication among the team. While the internal process must not affect guest experience, I sincerely regret that this situation occurred. Our team usually got praised for their effectiveness, and kindly note that your experience is not reflecting our brand standard. Your feedback is valued to us and rest ensure that your comment has been shared among the team to prevent from similar situation in the future. Again, we do hope that despite this incident, we will have the pleasure of welcoming you back to experience the service improvement. Sincerely yours, Raphael Hirsch General Manager

Top Notch Service

Customer review rating 4.4/5

V. Friends - 25/11/2019 Confirmed reviews ALL

The Hotel prepared a mini surprise for my belated birthday which was very thoughtful of them. The hotel was clean and the room service was good. The gym was also good although one of the track mill was down (there were only 2) so users have to wait their turn. Staff were friendly and there was a 7-11 at the lobby which made it very convenient for guests. I would recommend that you have a TV directory so guests would know which channel is available instead of surfing through all the channels. Overall a pleasant experience,

Dear V., Thank you very much for your generous comments. We were so delighted to read about your enjoyable and pleasant visit at the Mercure Bangkok Siam. We appreciate hearing that you had the time to enjoy the roof top gym on the 29th floor, your constructive feedback have been well acknowledged and addressed to the relative team for faster process of maintenance. Also your suggestions are well noted and will be consider for our further service improvement. Nothing is more valuable than the well being of our guest and we constantly strive to provide an outstanding service to maintain the quality our services. Moreover, it was pleasant to read that our team did surprise you for your belated birthday. Your compliment have been shared among the team as your satisfaction is truly our best reward. Again thank you for sharing your experience with us and we look forward to welcome you again for your future visit in Bangkok. Warmest regards, Raphael Hirsch General Manager

convenient

Customer review rating 4.4/5

Ps Business - 25/11/2019 Confirmed reviews ALL

the location and setting are extremely convenient. but the bed is far too soft for me. pillow too high. service is very friendly and helpful. petition between walls are sound proof and can avoid disturbance from other users. i personally like to have the option to open the window for fresher air.

Dear PS, Thank you very much for your generous comments. We were so delighted to read about your enjoyable and pleasant visit at the Mercure Bangkok Siam. I will share your comments with our team. Nothing is more valuable than the well being of our guest and we constantly strive to provide a outstanding service to maintain the quality our services, and I believe that this feedback will bring great encouragement to all of our employees. Thank you for sharing your experience with us and we sincerely hope that your next visit will be as pleasant as the previous one. Warmest regards, Raphael Hirsch General Manager

Great stay with a vary good location.

Customer review rating 4.4/5

Taweewat P. Business - 24/11/2019 Confirmed reviews ALL

Overall is good I enjoyed staying here. Room cleanliness is good/ average breakfast/ service is good but what I don't enjoy much was the lift arrangement that need to take to level 9 then change from there to Mercure section.

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. I was delighted to read about your overall good experience. Your praises toward the housekeeping team and the good service of our teams are well appreciated. I was also happy that the large breakfast buffet met your expectations. In reference to the lift arrangement, I regret to hear about your concern. But while we are unable to change the building features ; we are concern with the security and safety of our guest. The hotel structure the lift on the 9 floor prevent from high traffic indeed. Again thank you for your valued feedback and I sincerely hope you will now keep our Mercure Bangkok Siam in your mind and we will have the opportunity to welcome you back soon again. Raphael Hirsch General Manager

Clean, comfortable

Customer review rating 4.4/5

H. T. T. Business - 23/11/2019 Confirmed reviews ALL

The hotel is at center of capital. It is easy to go to shopping and visit some places. However, Cheking process step was slowly and need to improve.

Dear valuable guest, I am happy to know about your overall good experience regarding your recent visit at the Mercure Bangkok Siam. The location is our strength indeed the hotel is located right in the heart of Bangkok City and withing walking distance from the major shopping malls. Plus, the convenient access to the sky train station in front of the hotel to discover the city along is definitely advantageous. While I was happy to know that the location met your expectations, I regret that the check in process did not fulfill your needs. Your constructive feedback have been well acknowledged and will definitely be a support to work on for our further service improvements. Thank you again for sharing your experience, and we you will give us the opportunity to welcome you again in the near future. Sincerely, Raphael Hirsch General Manager

Convenient and pleasant.

Customer review rating 4.4/5

Eileen Business - 23/11/2019 Confirmed reviews ALL

I've been travelling to Bangkok a while back but did not ever thought about staying at the Mercure Bangkok Siam. I like that it's right beside the BTS and there's 7-11 downstairs. I was given an early check-in which was great.

Dear Eileen, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback and I was delighted to learn that you enjoyed that early check in. Our team strive to provide the best service to our guest to make they stay a memorable and comfortable one. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch General Manager

Favourite Hotel

Customer review rating 4.4/5

Laurence L. Couples - 22/11/2019 Confirmed reviews ALL

Check in was good. Request was accommodated. But do not have hard pillow. Room default pillow is too soft, even when I used 3 together.

Dear Laurence L., Thank you for your review and detailed feedback. We are delighted to hear that you enjoyed several aspects of our services ranging from the room, the location, the pool and the breakfast buffet. Thank you for your extended comments to our staff; the best part about our hotel is our people; I am so very fortunate to work with such a special team, so all of your wonderful comments will be shared. Kindly note that your preference for a hard pillow has been well noted and shared among the team, therefore we will do our best for your future visit to arrange the hard pillow as requested. Thanks once again for your feedback. Meanwhile, the team and I are looking forward to welcoming you back soon. Kind regards, Raphael Hirsch General Manager

Bad hospitality

Customer review rating 4.4/5

Vincent L. Couples - 22/11/2019 Confirmed reviews ALL

Firstly they check in us to a handicapped room and we waited for another hour for a normal room that we book. When I asked the conceirge to help me with a reservation with a massage center, they simply call and pass me the phone. Well I can do that too if I could speak thai I won't even need your help. My girlfriend have make arrange for the cake delivery to the room for my birthday but she need to personally go down to pick the cake. The service and communication is absurb.. It's really bad. The bed is in real bad condition as well. Well my room is 2008 you can check the bed out.

Dear Vincent L., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Siam. I was very concerned to learn about your disappointing experience as our services did not meet your expectations. After investigation with the concern staff, it appear that a miscommunication occurred unfortunately and a step from our side was not properly followed. Your satisfaction is surely valued to us and for our services improvement, thus I would very much appreciate your kind forgiveness in this regard. Kindly be informed that appropriate training will be conducted once again among the team to prevent from such annoyance continue to occur in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. And we are confident that based on your valuable feedback, we will continue to make positive changes and that we will be able to provide a true Mercure Hotel experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raphael Hirsch General Manager

Good and nice hotel

Customer review rating 4.4/5

M.c Friends - 21/11/2019 Confirmed reviews ALL

They are very helpful. Only 2mins near BTS My friend”s birthday ..they will give her surprise. Nice arrangement. We will come again when we go to Bangkok.

Dear M.C. We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback and I was pleased to learn about the small attention arranged by our team for your friend's birthday. I have shared your kind words to all of the team member. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch General Manager

Don't be cheap with your guests

Customer review rating 4.4/5

Shawn T. Couples - 18/11/2019 Confirmed reviews ALL

This is the third or fourth time staying with Mercure. Sadly, this time it fell way short of my expectations. On the first day, toothbrushes and room footwear were not provided, and I had to request for them. Over the course of the next few days, I found that the room service staff would check that as long as I had one set of consumables that were not finished, I would not get additional supplies. This practice applies to all consumables such as: 1) toothbrushes 2) bar soap 3) liquid soaps 4) footwear 5) water While environmentally friendly, this practice reflects very badly on the hotel as I feel that you are being cheap with your guests. Further, these items are disposables, so technically you should be giving more of these items if they are not of a long-lasting quality. Two examples strike me the most: 1) After 4 days of brushing, the toothbrush bristles were deformed and could not clean my teeth properly. However, this was not changed and I had to request for new toothbrushes. These should be either improved or changed daily. 2) I was supposed to get two bottles daily. On one day I finished one bottle and drank some water from the other. What your staff did was to put the unfinished bottle on the stand where the new water was supposed to be, and gave me only one new bottle. 3) I wanted more bar soap. This is the first time my experience at Mercure has been like this. I am confused as to why.

Comfortable room

Customer review rating 4.4/5

Pauline N. Families - 18/11/2019 Confirmed reviews ALL

Comfortable and clean room. Easy check in anf chrck out. Late check out for member. Great!!

Dear Pauline, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It was delightful to read your overall good member experience with us. Your satisfaction is our best reward and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Raphael Hirsch General Manager

Welcoming

Customer review rating 4.4/5

Swapnil S. Business - 18/11/2019 Confirmed reviews ALL

Amazing location and I did feel more welcomed.

Dear valued customer, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. Our team takes great pride in offering all our guests everything they need for a great stay in Bangkok and we're always so pleased to read praising comment like yours. We very much look forward to welcome you again for another memorable experience. Kind regards, Raphael Hirsch General Manager
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