Mercure Bangkok Siam 4 stars

Customer review rating (ALL Rating) 4.5/5 235 reviews

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Mercure Bangkok Siam - Image 1
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Mercure Bangkok Siam - Image 4
927 Rama 1 Road Wangmai, Pathumwan, 10330 BANGKOK, Thailand

Description

Hotel extras

  • Convenient location, easily reach by BTS SkyTrain and public transports

  • Walking distance to Siam Paragon, Siam Square, Siam Center, MBK, Bangkok Art & Culture Centre

  • Perfect base for exploring Bangkok, located near shopping, entertainment attractions

  • Rooftop fitness centre and swimming pool

  • Free WIFI

Our accommodation(s)

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Hotel location

Mercure Bangkok Siam

927 Rama 1 Road Wangmai, Pathumwan
10330 BANGKOK
Thailand

GPS:13.746724, 100.528938

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE EIGHT RESTAURANT

Located on the 8th floor, the breakfast venue offers an extensive international buffet menu of local and international cuisines to enjoy inside or on the outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  235 reviews

TripAdvisor Rating  4.5/5  3,257 reviews

Certificate of excellence 2024

Excellent location

Customer review rating 3.0/5

Gabriel T. Couples - Confirmed reviews ALL

But noisy at 6.00 am due the music 🎶 in the park just in front. Next time I hope to have a room in the opposite side

Dear Gabriel Xavier T. Huynh Quan Chieu, Thank you for taking the time to tell us about your experience at the Mercure Bangkok Siam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Witsanu Nathawin Executive Assistant Manager

Generally OK but ...

Customer review rating 3.5/5

J. Business - Confirmed reviews ALL

Generally a satisfied stay but there are several minor issues: (1) In one of the days, there was a big carpet cleaning operation on the floor that I stayed. The chemical used was smelly and took long time (whole night) to clear. I tried not to go out but obviously still had to walk through the corridor several times in the day. (2) The staff didn't speak English well. I wasn't quite sure if there is any free bottle water in the room. There is no instructions. I eventually went to supermarket to buy bottle water instead. (3) I didn't know that I should be given a welcome drink due to my membership until I checked emails after departure. I usually stayed in Novetel. They gave a me card but this time nothing happened. (4) The 9th floor reception is not a good arrangement at all - very confusing and inconvenient. The reception desk should be as easily accessible as possible. (5) The wifi in the room is bad. It is OK to use text based apps. Once video is used, the wifi often breaks. I have disconnect and connect again many times during a video session.

Dear J., Thank you for sharing your detailed feedback. We are pleased to hear that, overall, your stay was satisfactory. We sincerely apologize for the inconvenience caused by the carpet cleaning and the chemical smell, as well as the issues you encountered with staff communication, room amenities, and the Wi-Fi connection. We appreciate your comments, as they help us improve our service. We also want to inform you that, now offer welcome drinks for our members, which can be redeemed at any of our bars or restaurants through the ALL.com app, available until your check-out date. We appreciate your valuable input regarding the reception on the 9th floor and will review this for future improvements. We hope to welcome you back soon and provide you with a more seamless and enjoyable stay. Yours sincerely, Witsanu Nathawin Executive Assistant Manager

Good stay

Customer review rating 4.0/5

April C. Families - Confirmed reviews ALL

We stayed 6 nights and we felt comfortable and cosy. The staff were helpful.

Dear Wai Kuen C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Witsanu Nathawin Executive Assistant Manager

Good location 😊

Customer review rating 5.0/5

Tan B. L. Business - Confirmed reviews ALL

Only the first night aircon having some problem not cool😅 So I inform them the next day they change for me! 😊 and the most I am happy we can late check up for us until 5pm really thanks All Accor 🙏🏻

Dear Tan B. L., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Witsanu Nathawin Executive Assistant Manager

Highly recommended

TripAdvisor rating 5.0/5

625taryny TripAdvisor review

Great hotel location. Very nice, clean, spacious rooms. Buffet breakfast was expansive and delicious. Hot food selection, freshly baked bread, fresh fruits and salads were delightful. Service headed by Patcharin was attentive and very friendly. Would highly recommend.

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Other web-users rate our hotel

  • 2,324 reviews 9.8/10 Location
  • 1,526 reviews 7.6/10 Room
  • 1,442 reviews 9/10 Service
  • 71 reviews 5.2/10 WiFi
  • 715 reviews 8.7/10 Cleanliness
  • 624 reviews 6/10 Comfort
  • 569 reviews 8.2/10 Breakfast
  • 388 reviews 8.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.