Mercure Bangkok Siam

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Mercure Bangkok Siam 4 stars

Customer review rating (ALL Rating) 4.6/5 181 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Convenient location, easily reach by BTS SkyTrain and public transports

  • Walking distance to Siam Paragon, Siam Square, Siam Center, MBK, Bangkok Art & Culture Centre

  • Perfect base for exploring Bangkok, located near shopping, entertainment attractions

  • Rooftop fitness centre and swimming pool

  • Free WIFI

Hotel location

Mercure Bangkok Siam

927 Rama 1 Road Wangmai, Pathumwan
10330 BANGKOK
Thailand

  • By plane

    SURVANABHUMI INTL At 31km / 19.26 miles - Shuttle paying

  • By train

    NATION STADIUM BTS At 0.03km / 0.02 miles

GPS:13.746724, 100.528938

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE EIGHT RESTAURANT

Located on the 8th floor, the breakfast venue offers an extensive international buffet menu of local and international cuisines to enjoy inside or on the outdoor terrace.

Our accommodation(s)

All rooms feature modern décor with a local Thai touch, free WiFi, in-room safe, minibar and LCD TV for your comfort and convenience. Our Executive rooms are located on the 25th and 28th floors with great views. All rooms include coffee machine and variety of local teas, additional bathrobes and amenities

Our guest reviews

Our guest reviews for
Mercure Bangkok Siam

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  181 reviews

TripAdvisor Rating  4.5/5  2,988 reviews

Certificate of excellence 2022

One night only

Customer review rating 2.5/5

Sak N. Business - Confirmed reviews ALL

Just booked the Mercure Siam due to near the place i need to go for business! As Platinum members, done the online check in and prepaid is done! Got the SMS via mobile the room key is ready up on arrival! Enter the hotel! Front still ask the process register and waiting the long time to process! The suites is not available due to fully booked and get the room 2017, front staffs mentioned the amenities of being platinum will send to room! But never seen or got anything! Just welcome drink coupons in the envelope! Front staffs never asked how’s stay? Just simply robot staffs checked in and out!!

Love this hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great team

well located.

Customer review rating 5.0/5

Pakom B. Couples - Confirmed reviews ALL

Near Mrt, shopping center

Mercure Bangkok Siam Review

TripAdvisor rating 4.0/5

merlynmelissa Business - TripAdvisor review

I love that there is a 7-11 available 24 hours just right downstairs. So convenient and I do not need to lug heavy drinks or beverages from supermarket. Although there is also another 7-11 nearby the hotel. The cleanliness of the room is very good! Close proximity to BTS and Shopping malls. There was a slight hipcup as I arranged transport to pick us up from Domestic Airport back to hotel but the driver was not there when we arrived. We had to arrange AOT separately from the counter. The pillows are also too soft for my liking. But overall a good stay.

Dear merlynmelissa, Thank for your returning visit and your cleanliness feedback regarding your recent visit at the Mercure Bangkok Siam hotel. We took good note about the pillows comment and communicate with the Limousine service. We appreciate you wonderful feedback and are very pleased to hear about your overall satisfaction. Again, thank you for your review. We look forward to welcome you back soon ! Kind regards, Raphael Hirsch General Manager

Comfy stay in BKK

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I am thankful the hotel management for acknowledgement of Accor Plus Platinum Elite member and organizing well prepared suite room with a plate of fruits. In response to the Coronavirus outbreak, I observed that the hotel had implemented more cleaning and disinfection measures according to Ministry of Public Health guidelines and the new normal services in all facilities. It would be great to receive a suite room upgrade once again for my next stay.

Dear Ekarat C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch.Mr. General Manager

Good hotel

Customer review rating 4.0/5

Drago Couples - Confirmed reviews ALL

We enjoyed the stay, just breakfast is not worth of money.

Dear Drago S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch , Mr. General Manager

Best location and service

Customer review rating 5.0/5

Fasai Couples - Confirmed reviews ALL

The hotel located next to Sky train, very convenient. Room is very nice and clean. They have 7-11 on the 1st floor, so don’t worry about no food or drink.

Dear Fasai P., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch, -Mr. -General Manager

Kudos to the Team

TripAdvisor rating 5.0/5

Darren N Business - TripAdvisor review

The front office team (Cindy, Kate & Illada) were superb. They were very patient friendly n helpful especially in the latest govt requirements on the PCR test n transportation. Looking forward to return to the hotel

Dear Darren N, Thank you very much for taking the time to share valuable feedback here on Tripadvisor. I am delighted to hear that you enjoyed our services, your nominative compliments are highly appreciated ; thus I have personally shared your comment to the Front Office Manager. I sincerely hope that we will have the opportunity to welcome you back soon again. best regards

noise disturbance on saturday moring and found lipstick printed on a tea cup in room

Customer review rating 3.0/5

Ponsawon Couples - Confirmed reviews ALL

Overall experience was ok, room was cozy and functional. front staff who checked me in was very polite and nice. however found some unpleasant experience during stay. Woke up from noise disturbance from lounge maintenance sine 9.30 and can not go back to sleep as the noise was continually on whole morning. I got migraine whole day from lack of sleep. Called to frontdesk and get room moved in the afternoon. New room was good with no noise unfortunate I found a lipstick left over on the tea cup in room ( pretty obvious red lipstick printed on cup) this should be address as now is Covid situation still going on. Hygiene and cleanliness should be 1st priority . Please help improve this matter

Great View

Customer review rating 3.5/5

Chris Couples - Confirmed reviews ALL

Nice room, with a great view of the city. Exactly what you expect from an accor hotel. Only criticism was the water pressure from the shower was not very good

Dear Christopher O., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Hirsch - General Manager

comfortable stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Thanks for the hotel management acknowledgement of Accor Plus Platinum Elite member and a well prepared room with a plate of fruits. In response to the COVID-19 pandemic, the hotel had implemented cleaning and disinfection measures according to Ministry of Public Health guidelines and the new normal services in all facilities. I do hope that the hotel would closely monitor the advice of the government authorities continuously especially this COVID-19 pandemic in Thailand. It would be nice to receive a mineral bottled water and any compensation for lounge access.

Convenient Location

Customer review rating 3.5/5

Natthachai Families - Confirmed reviews ALL

The hotel was right next to BTS station, which was very convenient to travel around. The room and facilities were nice. The breakfast was decent. The only disappointment was that the lounge was close and the hotel did not come up with in-room service instead.

More than 5 Stars Cleanliness

Customer review rating 4.5/5

Tk Families - Confirmed reviews ALL

Room cleanliness & set up is very outstanding and far beyond other properties in All Accor group

Good

Customer review rating 5.0/5

Tanya Friends - Confirmed reviews ALL

Excellent good

Dear Tanya P., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HIRSCH Raphael ,Mr General Manager

Nice room in a good location

Customer review rating 4.5/5

John S. Business - Confirmed reviews ALL

Decent room, spotlessly clean, good price and in an ideal location. I was aware that Government restrctions in Bangkok mean that restaurants are required to close at 20.00 to ensure that the 21.00 curfew is complied with, I was somewhat disappointed to note that the in house meal service, one of the reasons I'd booked this hotel, wasn't available after 17.30, I was even more disappointed to be told at 17.05 that the kitchen was closed already. When I asked where I could get food locally I was advised to try the 7-11 convienience store, I didn't find that answer acceptable, or particulary helpful.

Terrible stay.

TripAdvisor rating 2.0/5

Doraemon929 TripAdvisor review

There is no hot water in bathroom. So, we moved from top floor to bottom floor. Welcome drink for platinum member is 1 can drink. Customer service is getting worse. Covid19 is your excuse to be lazy. Don't slack off blaming every single thing on covid.

Dear Doraemon929 Thank you for taking the time to share your experience and feelings concerning your recent stay with us. I appreciate you taking the time to notify me your experience during your recent stay. There seems to have been some technical missteps from our part that are not on par with the quality of service we always aim to offer to our guests. Reference to the situation you had explained below there was certainly a lack of hospitality and professionalism from our side. On behalf of all my team I would like to sincerely apologize for the inconvenience that occurred. Rest assure that our Hotel follow strictly Accor All safe protocol and Government announcement. All Restaurants and Bars been closed since July Government decision. We did not get the authorization to provide a better welcome drink during your August stay as our Bar remained closed. But we hope as a Platinum Member that you could benefit our full in room mini bar set up facilities (apple juice, sprite, coca cola, soda water and a choice of premium coffee selection) In spite of this situation, I trust that this unfortunate experience will not deter you from staying with us again. However, we hope you will allow us to restore your confidence by having the opportunity to welcome you back in the near future so that we may demonstrate our commitment to serving you better. Best Regards, Raphael Hirsch General Manager

Nice view, Nice staff

Customer review rating 5.0/5

Panchapat T. Families - Confirmed reviews ALL

My son loves to see sky train very much and we were very lucky that our room can see sky train routes Siam and Rajthevi. We will visit again and we hope you will put us to that such a nice view room for him again, thank you!!!

Dear Panchapat T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stay here for secound time

TripAdvisor rating 3.0/5

kaninl858 Solo travel - TripAdvisor review

I stayed at this hotel for second time. My room was good except hot water was not working. They offered me to change the room and upgraded me to higher type. However, Hot water still not working. I ordered room service for breakfast. Toast was overcooked and gone black. Gym , Pool was average seem no good maintenance.

Dear kaninl858, Thank you for taking the time to share your recent experience at the Mercure Bangkok Siam hotel. We appreciate your genuine feedback; we do sincerely apology for the inconvenience which occurred during your visit and we do regret to read that our services did not meet your expectations. We always listen to our customers therefore your comment has been shared among the team in order to take appropriate steps to enhance our guests’ experiences. Again thank you for your contribution towards our improvement and we hope you would give us an opportunity to better serve in the near future. Sincerely, Raphael Hirsch General Manager

Good!

TripAdvisor rating 5.0/5

zommyslam TripAdvisor review

- Nice service - Great location - Value for money - Very Best price - Well proper amenity - There is convenience store at ground floor, very convenience for guess. Easy to grab anything at standard price.

Dear zommyslam Thank you very much for sharing your experience at the Mercure Bangkok Siam. We warmly appreciate you wonderful feedback and are very pleased to hear about your overall satisfaction. Again, thank you for your review and for recommending our property. We look forward to welcome you back soon. Best regards . Raphael Hirsch, General Manage

A great hotel at a perfect location with a disappointing breakfast.

TripAdvisor rating 4.0/5

rutger777 TripAdvisor review

My wife, daughter and I loved sleeping at this hotel. The room was spacious, quiet, clean and had a great view. The staff was also very attentive. We were however very disappointed by the breakfast. As an Accorplus Platinum member, I can easily confirm that choice-wise, this was the most limited breakfast that I have ever had in any Accor hotel. The coffee quality was also way below the usual Accor standard.

Dear rutger777, We are pleased to read your great family visit at the Mercure Bangkok Siam hotel Thank you for praising the team members with such a rewarding feedback, your compliments regarding the spacious and clean rooms as well as the great view are well appreciated by us all. We noticed your disappointing breakfast experience and we do regret that our services did not meet your expectations. Your constructive experience has been shared among the team for further services improvement. Again, thank you for your recent stay and we look forward to welcome you back to demonstrate our commitments in guest satisfaction. Kind regards, Raphael Hirsch General Manager

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