Dear Ali A. A. A. Y., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our excellent location and the convenience it offered for shopping and exploring Bangkok. However, we are truly sorry to learn that your check-out experience did not meet your expectations and caused unnecessary stress at the end of your anniversary stay. We sincerely apologize for any inconvenience and disappointment this may have caused. We greatly value your feedback and will share your comments with the relevant team for further review, particularly regarding communication and the handling of late check-out requests, so that we can improve and provide a smoother experience for our guests in the future. Thank you again for bringing this matter to our attention. We sincerely hope to have the opportunity to welcome you back and provide you with a more pleasant and relaxing experience next time. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Leanne C. G., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you appreciated our great location, good value, and the warm hospitality of our team. However, we sincerely regret that the mattress did not provide the comfort you expected. We understand that a comfortable bed is essential for a good night's rest, and we are sorry that this aspect affected your stay. Thank you again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back again in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Jose T. N., Thank you very much for your wonderful feedback and for your continued loyalty to ALL Accor Live Limitless. We are delighted to hear that you appreciated our convenient location and easy access from the airport via the Airport Rail Link and BTS. It is also wonderful to know that you enjoyed our well-maintained rooms and found our breakfast superb. As a valued ALL Accor Live Limitless member, your continued support means a great deal to us. We truly appreciate your loyalty and are pleased to have you as part of our Accor family. We look forward to welcoming you back again and making your future stays equally enjoyable. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Fadi C., Thank you very much for your wonderful feedback and for your continued loyalty as an ALL Accor Live Limitless Diamond member. We are delighted to hear that you enjoyed our well-managed hotel, rooftop pool, and amazing breakfast, and that you found our amenities and services to be at a five-star level. It is also wonderful to know that our Front Desk team contributed to your satisfaction. Your kind recognition will certainly be shared with the team as a great encouragement. We truly value your loyalty and continued support of ALL Accor Live Limitless. It is always a pleasure to welcome you as one of our valued Diamond members, and we look forward to making each of your future stays equally enjoyable. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear T J. H. T., Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had a great stay with us and enjoyed our convenient location surrounded by shopping malls, convenience stores, cafes, and restaurants. It is also wonderful to know that the birthday cake provided by our team helped make your stay more special. Regarding the room slippers, we would like to share that slippers are not automatically placed in the room as part of our sustainability initiatives. However, they are available upon request, and our Front Office team will be happy to assist whenever needed. Thank you once again for your kind recommendation and valuable feedback. We truly appreciate your support and look forward to welcoming you back again soon for another comfortable and enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Dominique R. M. M., Thank you very much for sharing your feedback. We are delighted to hear that you appreciated the room quality, friendly and professional service from our team, as well as our breakfast selection that caters to various food cultures and preferences. Regarding the bottled water, please allow us to clarify that complimentary drinking water is provided in the refrigerator inside the room rather than in the bathroom, as part of our room setup. Should you require additional bottles or any further assistance, our Front Office team will be happy to assist you at any time. Thank you once again for your valuable feedback and support. We truly appreciate your comments and look forward to welcoming you back again in the future for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Sean B. L., Thank you very much for sharing your wonderful feedback. We are delighted to hear that you experienced great hospitality from our team throughout your stay, from check-in to departure. It is also wonderful to know that you found your room to be well appointed, clean, comfortable, and enjoyable. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering warm hospitality and memorable experiences for all our guests. Thank you once again for your support. We look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Christopher C., Thank you very much for taking the time to share your feedback. We are delighted to hear that you were pleased with the service provided by our reception team. We also truly appreciate your kind recognition of Fah from our restaurant, as well as Nhui and Dej from our Concierge team. Your compliments will be shared with them as encouragement. At the same time, we sincerely apologize for the noise you experienced during your stay. We understand how important a quiet and comfortable environment is, and we appreciate your feedback as it helps us identify areas for improvement. Thank you once again for your valuable comments. We look forward to welcoming you back again in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Ms. Tan D., Thank you very much for taking the time to share your detailed feedback with us. Regarding the welcome drink benefit, we would like to kindly clarify that at the time of your stay, your membership status was Classic Member, which does not include the welcome drink entitlement. We would highly recommend continuing your membership journey and maintaining your status towards Silver Member level, which provides additional privileges, including welcome drinks and late check-out benefits (subject to availability). With regard to breakfast, please note that your reservation was made without breakfast included. However, in order to provide you with more convenience and enhance your stay experience, our team was pleased to offer you a special breakfast rate during your stay. Although you were staying with us as a Classic Member on this occasion, we truly appreciate your loyalty as our regular guest. As a gesture of our appreciation, our team was pleased to accommodate your requests by arranging early check-in and late check-out for you whenever possible. We also sincerely appreciate your comments regarding the new room design and the L9 lobby area. Your feedback is very important to us and has been shared with the relevant teams for further consideration as we continuously strive to improve our facilities and services. Thank you once again for your valuable feedback and for your continued support. We truly appreciate your loyalty and look forward to welcoming you back for another pleasant stay, with the opportunity to provide you with an even better experience. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear L. Linda, Thank you very much for taking the time to share your valuable feedback. We are delighted to hear that you appreciated our convenient location, clean rooms, facilities, and parking availability. It is wonderful to know that these aspects contributed to a pleasant stay. We sincerely appreciate your comments regarding our breakfast selection. Your suggestion for more variety is highly valued, and we will share your feedback with our Food & Beverage team for further consideration as we continuously strive to enhance our guests’ dining experience. We are also grateful for your kind recognition of our Front Office team. Your compliments regarding their service and warm welcome will be shared with the team as a great encouragement. Thank you once again for your feedback and support. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Yuki L., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our friendly team, good breakfast buffet, and clean rooms. Your positive comments are truly appreciated and will be shared with our team as encouragement. Thank you once again and we look forward to welcoming you back again in the near future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Anna F., Warm greeting from Mercure Bangkok Siam Thank you for taking the time to share your feedback regarding your recent stay with us at Mercure Bangkok Siam. We sincerely regret to learn that your experience did not meet your expectations, and we truly appreciate the opportunity to clarify the situation for you. Regarding the child policy, please kindly be informed that as indicated on Trip.com, additional charges may apply for children using existing bedding. It is also recommended to include the number of children during the booking process in order to receive the most accurate pricing. In this case, the reservation was made for 2 adults only, while the accompanying child is over 12 years old. Therefore, an additional charge was applied in accordance with the hotel’s policy. Had the correct number of guests been indicated at the time of booking, the appropriate rate would have been reflected from the outset. With regard to the use of points, as your reservation was made through a third-party platform (Trip.com) and not directly via Accor channels, we regret to inform you that it is not eligible for earning or using Accor points, in line with Accor loyalty program terms and conditions. Concerning the mention of 5,000 points being deducted, we have conducted an initial internal check and have not identified any deduction made by the hotel at this stage. We would be grateful if you could kindly share any supporting details or screenshots related to this matter so that we may investigate further and assist you accordingly. Please allow us to sincerely apologize for any inconvenience and frustration this situation may have caused during your stay. Your comments are very important to us, and we remain committed to reviewing and improving our communication and guest experience. We truly appreciate your understanding and hope to have the opportunity to welcome you and your family back again in the future for a more seamless and pleasant stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Kevin N. G., Thank you for your kind feedback. We are delighted to hear that you enjoyed our great location, comfortable accommodations, and value for money. Providing a convenient and enjoyable stay for our guests is always our priority. We appreciate your support and look forward to welcoming you back again soon. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Marilyn M. N., Thank you very much for your kind feedback. We are delighted to hear that you found our hotel comfortable and enjoyed the convenient access to nearby attractions and transportation. It is also wonderful to know that our team made a positive impression and that you enjoyed our breakfast buffet throughout your stay. We truly appreciate your support and look forward to welcoming you back again in the near future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Mohamed B. M. G. Z., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our excellent location and found our hotel to be well maintained. It is especially rewarding to know that our team’s courteous service contributed positively to your stay. Your kind words will be shared with our staff as encouragement to continue delivering the best possible experience to our guests. We truly appreciate your support and look forward to welcoming you back again in the near future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Ivan M. C., Thank you for your wonderful review and for your continued loyalty as a valued member. We are delighted to hear that you enjoyed our convenient location and that the membership benefits enhanced your stay. It is especially rewarding to know that our team’s attentive service, flexibility, and reliable assistance contributed to another pleasant experience with us. We truly appreciate your support and look forward to welcoming you back again soon. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Prasthowo Y., Thank you very much for taking the time to share your wonderful and detailed feedback, and for choosing to stay with us again. We are truly delighted to know that you enjoyed our well-located property, comfortable accommodations, and delicious breakfast offerings. It is especially rewarding to hear that, among your experiences with various Accor properties in Bangkok, you found our hotel worthy of multiple visits. Your kind comments regarding our hotel layout, breakfast selection, as well as the quality and taste of our food are sincerely appreciated and will be shared with our culinary and service teams. We are particularly pleased to hear your recognition of K’ Patcharin for her attentiveness during breakfast service. She will be very happy to know that her efforts made a positive impression on your stay. Thank you once again for your continued trust and support. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Yezad K. M., Thank you very much for sharing your wonderful feedback regarding your recent stay with us. We are delighted to know that our team was able to assist with your room preference prior to your arrival and successfully arrange a queen bed setup to better accommodate your family's needs. Ensuring our guests enjoy a comfortable and seamless stay is always our priority, and it is rewarding to learn that our efforts contributed positively to your experience. We are also pleased to hear that you found our staff courteous and attentive throughout your stay. Your kind words will be shared with the team as encouragement to continue delivering the warm hospitality that we strive for every day. Thank you once again for choosing Mercure Bangkok Siam. We look forward to welcoming you and your family back for another pleasant stay in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager