Mercure Bangkok Siam 4 stars

Overall, my experience is as I expected it to be.

Your staff at the Front desk is amazing and very professional, Big thank you to the Front Office Manager who reminded me of the member benefit and offered for the late checkout that is really appreciated

I'm feel relaxed and comfortable while I stayed here impressed that in the room had a card inside for going out without take the card always

I have been checking in at many Accor, SPG, and Hilton 3-4-5 star-rated hotels for over 20 years. I am writing this review on my second check in of this great hotel. When comparing Mercure among its competition within the SAME CATEGORY, the Mercure Bangkok Siam reigns supreme. Note: I find that some reviewers does a disservice to a hotel by unfairly judging a 4 star hotel with the standards of a 5 star premium hotel. This is like comparing a Honda Civic with a Mercedes. Let’s be real here folks. 5/5 for Location. Hotel is located right by a major BTS National Stadium which is one station away from Paragon Siam and CentralWorld, and is a short walk from MBK Mall with its plethora of shops and good eateries. 5/5 for gym and pool facilities. I am an avid swimmer and I can vouch the pool - albeit not the largest in Bangkok - is always kept clean and it’s a very decent size for swimmers doing laps. I don’t have a clue as to what some reviewers are saying about the pool being too small for swimming. This pool can easily accommodate 3-5 lap swimmers at the same time. I am at the hotel gym daily and have managed to work up a great sweat on the good cardio machines and the nice range of free weights each and every time. The gym is even equipped with a nice air purifier. What more can you possibly ask for in a gym and a pool from a hotel of its category! 5/5 for Suite room. The suite room - always clean and bright - which I am staying in has a separate living room area from the bedroom ensuite. Large windows in both areas showcase spectacular city views. The fridge is replenished every day with complimentary drinks. 4.5/5 for breakfast and lounge. Yes the pandemic has shrunk the number of visitors to Bangkok substantially and all hotels are doing their best to cut cost without compromising service. Mercure Siam has had to close its Lounge so I can’t really grade the lounge service while breakfast is mostly served a la carte with your choice of an American continental breakfast, some decent bakeries, Asian fried rice and chicken or pork congee. Maybe the bacon is a bit rubbery on a quite a few occasions, perhaps they can fry a smidge longer to give it that crunch. 5/5 great value for your money! Check around and you will see for yourself. 5/5 for service and hospitality. The exemplary service starts at the top from the hotel manager to the housekeeping staff who all radiate a genuine concern for the well-being and comfort of the guests. This without exception is why as much as I like to be pampered at the 5 star premium hotels , am now a fan of the Mercure Bangkok Siam!

Great value for money as a family of 5 and sofa bed made up free of charge which was appreciated.

Everything is comfortable, the rooms are good.

I stayed at this hotel for second time. My room was good except hot water was not working. They offered me to change the room and upgraded me to higher type. However, Hot water still not working. I ordered room service for breakfast. Toast was overcooked and gone black. Gym , Pool was average seem no good maintenance.

- Nice service - Great location - Value for money - Very Best price - Well proper amenity - There is convenience store at ground floor, very convenience for guess. Easy to grab anything at standard price.

Good as service, room, location, food and other all facility

The room was quiet, clean and I had a great view with a comfy bed. I would say that the location is the hotel's strength, with various shopping center around and easy access to BTS National Stadium. But sorry to say that this was the most limited breakfast that I have ever had. There was not variety choice for the menu.

My wife, daughter and I loved sleeping at this hotel. The room was spacious, quiet, clean and had a great view. The staff was also very attentive. We were however very disappointed by the breakfast. As an Accorplus Platinum member, I can easily confirm that choice-wise, this was the most limited breakfast that I have ever had in any Accor hotel. The coffee quality was also way below the usual Accor standard.

Location of this hotel is fantastic. Breakfast was okay, nothing spectacular but the wait was just ridiculous. Room was small but acceptable, but the room carpet and couch were just filthy and dusty. We got bitten by bed bugs badly. Air-con was not working very well. We turned it to the coolest and highest fan but was still warm. We reported this to the front desk. They sent a mechanics to look at it and they admitted it was quite warm. They suggested that we left it on for another night and it might get better. Hello.. we had tried this for the last 3 nights already so how many more nights we had to try? Friendly staff at check in and check out. Overall, it was an okay stay.

Location was convenient, next for the BTS station, check in and check out easy , every day cleaning service clean, breakfast start 6:00am was good idea, we will consider next trip come back again to stay .

Stayed at this property many times over the years and what always gets me back is the two facts that the staff are always kind, friendly and smiling without being over hotelly friendly. The other fact is that this hotel has everything for a solid nice stay, without trying to be anything else. Nice pool although view is now obstructed by plants. Decent poolbar with solid pricing. Booked the suite this time as rooms are a little on the small side. Suite is nice but the livingroom space is still very limited, but overall really nice room. Location perfect for tourists The only thing I didn't like or understand was, why staying in the suite which is the most expensive room of the hotel and also a privilige room, why the guest is put on floors that are 6-7 floors lower than top floors? Especially when asking the staff and finding iut the occupancy is 50% in the hotel and I am the only person in a suite. One would think staff would be nice and put that guest on the top floor suites then. Weird.

Great location. The hotel is just next to the metro station. There are like 3 shopping mall in 5 minutes walking. It is great that the ibis is downstairs and the Mercure is up so all rooms are high floors with a great view. I liked the swimming pool on the top as well. It is a pity that they put some bushes at the end which blocks the view. Would return to this hotel.