Mercure Bangkok Siam 4 stars

Customer review rating (ALL Rating) 4.5/5 206 reviews

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Description

Hotel extras

  • Convenient location, easily reach by BTS SkyTrain and public transports

  • Walking distance to Siam Paragon, Siam Square, Siam Center, MBK, Bangkok Art & Culture Centre

  • Perfect base for exploring Bangkok, located near shopping, entertainment attractions

  • Rooftop fitness centre and swimming pool

  • Free WIFI

Our accommodation(s)

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Hotel location

Mercure Bangkok Siam

927 Rama 1 Road Wangmai, Pathumwan
10330 BANGKOK
Thailand

GPS:13.746724, 100.528938

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE EIGHT RESTAURANT

Located on the 8th floor, the breakfast venue offers an extensive international buffet menu of local and international cuisines to enjoy inside or on the outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  206 reviews

TripAdvisor Rating  4.5/5  3,189 reviews

Certificate of excellence 2024

Great hotel with amazing staff!

TripAdvisor rating 5.0/5

shahzadk65 TripAdvisor review

This was my first visit to this magnificent hotel, and I must say I love this place, the staff were so attentive the moment I was entered in the hotel I was great by Toto from the concierge which was great, even though I arrived around midday but Ms. Em the duty manager was very kind she has arrange the room for me, I also see another great things that the front office manager Ms. Duen was standing at the reception with her team as reception was busy she made me check in, it was great to see that as a leaders she stood with the team to assist guest when its busy, it’s very rear to see such things most of the time manager don’t work but here this was not the case, which I really appreciate, I have stayed in this hotel for 9 nights, the all day dining restaurant was very nice the breakfast selection was absolutely great the food was very testy, I am sure Chef do a great job, the service staff was very attentive and helpful, I had issue with room air conditioning my room was changed immediately thank you to reception team, The location is so convenient for every need, the hotel is located right in front of MBK shopping mall and Siam shopping center which is great plus, there is a 7 eleven store at the hotel entrance which is so convenient for every needs you may have, the housekeeping lady staff was very polite, she ensured that my room was impeccably clean throughout my stay, which truly enhanced my comfort. The bar next to the reception area had perfect ambiance for evening drinks, adding another layer of enjoyment to my stay. While the hotel may boast a four-star rating, I firmly believe that the facilities and services are deserving of five stars. This, I attribute to the exceptional staff and the management team who go above and beyond to create a memorable experience for the guests like me. At the end I would like to thank Ms. Duen and Ms. Em, for taking the time to meet with me upon my departure. Your hospitality was truly appreciated and added a personal touch to my stay, Without hesitation, I will be recommending this hotel to my family and friends, once again, thank you for your unparalleled hospitality, keep going and I look forward to seeing you all again soon.

Efficient Front Desk, Good Location, Good Stay

Customer review rating 4.5/5

W. W. Families - Confirmed reviews ALL

I had early check in for my stay. I have indicated I will arrive before 2pm (local time). We were lucky and got all cleared arrive in hotel by 12:30pm. We proceed for the process to make payment and downpayment for card access then went for a quick bite, by 13:15 we have got our room for us to rest early. Before we checked in, as I book for high floor, the front office ask if we mind to wait for high floor room or low floor room. It's always good to check out with guest on preference. It has been a pleasant stay and keep up the effort!

Great Service by Ms Buss

TripAdvisor rating 5.0/5

Gregory T TripAdvisor review

Quality and well trained staff at the front desk esp Ms Buss the Supervisor, my check in was done by her and she explained to me in detailed my entitlement which I did not receive during my previous stay in February. Kudos to her for going above and beyond to create an experience for me. Other staff who were friendly and helpful were Ms Pian and Ms Ammy.

Good stay but a few glitches

Customer review rating 4.0/5

Ben Solo - Confirmed reviews ALL

All was good except 2 points. 1. TV was down twice during my 4 days stay 2. When I checked in the receptionist who checked me says ok to have a late check out at 4pm. On the day I checked out, the receptionist on duty rang my room at 3+ to inform me that I overstayed. Communication is hence compromised as it was communicated through.

Dear Benjamin Ai Meng G., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Siam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Bangkok Siam, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orawan Vicharnarong General Manager

Wifi Slow

TripAdvisor rating 3.0/5

332joycep Couples - TripAdvisor review

Room is clean and modern. View was nice. Check in smooth. 7/11 at the ground floor was very convinient. MBK mall was a short walk away as well as other malls and restos. TV size was too small. The were not a good selection of TV channels especially English programs and news channels. One big problem was the wifi. It was so slow, we had to use our own international SIM card data. They should improve on this as this is very important matter for every guest.

Dear 332joycep, Thank you for sharing your recent stay experience with us. I am delighted to hear that you appreciated our room, cleanliness, view as well as you found our location is convenient. However, it is with regret to hear that you encountered an unpleasant experience and of course terribly sorry that your experience did not meet expectation. Please be informed that we are on process for TV replacement and Wi Fi upgrade which are expected to be start very soon. Thank you once again for your feedback and we hope to have an opportunity to welcome you back in near future. Your Sincerely, Orawan Vicharnarong General Manager

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Other web-users rate our hotel

  • 2,065 reviews 9.8/10 Location
  • 1,423 reviews 7.4/10 Room
  • 1,145 reviews 8.7/10 Service
  • 56 reviews 5.3/10 WiFi
  • 663 reviews 8.7/10 Cleanliness
  • 511 reviews 7.6/10 Breakfast
  • 310 reviews 6.5/10 Value
  • 233 reviews 7.5/10 Food

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