Dear Mui G. K. S., Thank you very much for your kind feedback. We are delighted to hear that you appreciated our convenient location next to National Stadium BTS station, as well as the cleanliness of your room and comfortable bed. We also appreciate your feedback regarding breakfast and will share your comments with the relevant team for further consideration and improvement. We look forward to welcoming you back again soon. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Wonjun S., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our 9th-floor terrace and food, as well as the smooth check-in experience and excellent housekeeping service. We will certainly share your kind compliments with the relevant team members as encouragement and appreciation. We look forward to welcoming you back again soon. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Jia J. L., Thank you very much for sharing your feedback with us. We are pleased to hear that you found your stay clean and comfortable. We sincerely apologize for the noise from the air conditioning and the impact it had on your sleep. Your feedback is valuable to us, and we will share it with the relevant team for further improvement. We hope to have the opportunity to welcome you back for a more comfortable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Warren W. O., Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed our comfortable room, convenient location, and friendly service from our team. We would also like to sincerely thank you for your continued loyalty as an ALL Accor Gold Member. It is our pleasure to welcome you, and we truly appreciate your continued support. We look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Lia B. H., Thank you very much for your kind feedback. We are delighted to hear that you appreciated our convenient location and friendly team. Your positive comments are truly appreciated and serve as a wonderful encouragement to us. We look forward to welcoming you back again in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Chwee S. N., Thank you very much for your wonderful feedback and for your continued loyalty as an ALL Accor Platinum Member. We are delighted to hear that you enjoyed your comfortable stay and appreciated our convenient location and friendly service. We are especially pleased to know that Mo and Ellie provided you with friendly and knowledgeable assistance during your stay. Your kind recognition will certainly be shared with them as a wonderful encouragement. We are also delighted to hear your special appreciation for Fa from our restaurant team. It is wonderful to know that her friendliness and attention to your preferences, including remembering what you enjoy eating, made such a positive impression on you. We will certainly share your kind comments with Fa as well. Thank you again for your valuable support and loyalty to ALL Accor. We sincerely look forward to welcoming you back again in the future for another comfortable and enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Tai K. J. T., Thank you very much for your kind feedback. We are delighted to hear that you had a pleasant stay with us and appreciated the courteous service from our team. Your kind comments are truly appreciated and serve as a wonderful encouragement to our staff. We sincerely look forward to welcoming you back again in the future for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Ali A. A. A. Y., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our excellent location and the convenience it offered for shopping and exploring Bangkok. However, we are truly sorry to learn that your check-out experience did not meet your expectations and caused unnecessary stress at the end of your anniversary stay. We sincerely apologize for any inconvenience and disappointment this may have caused. We greatly value your feedback and will share your comments with the relevant team for further review, particularly regarding communication and the handling of late check-out requests, so that we can improve and provide a smoother experience for our guests in the future. Thank you again for bringing this matter to our attention. We sincerely hope to have the opportunity to welcome you back and provide you with a more pleasant and relaxing experience next time. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Leanne C. G., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you appreciated our great location, good value, and the warm hospitality of our team. However, we sincerely regret that the mattress did not provide the comfort you expected. We understand that a comfortable bed is essential for a good night's rest, and we are sorry that this aspect affected your stay. Thank you again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back again in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Jose T. N., Thank you very much for your wonderful feedback and for your continued loyalty to ALL Accor Live Limitless. We are delighted to hear that you appreciated our convenient location and easy access from the airport via the Airport Rail Link and BTS. It is also wonderful to know that you enjoyed our well-maintained rooms and found our breakfast superb. As a valued ALL Accor Live Limitless member, your continued support means a great deal to us. We truly appreciate your loyalty and are pleased to have you as part of our Accor family. We look forward to welcoming you back again and making your future stays equally enjoyable. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Fadi C., Thank you very much for your wonderful feedback and for your continued loyalty as an ALL Accor Live Limitless Diamond member. We are delighted to hear that you enjoyed our well-managed hotel, rooftop pool, and amazing breakfast, and that you found our amenities and services to be at a five-star level. It is also wonderful to know that our Front Desk team contributed to your satisfaction. Your kind recognition will certainly be shared with the team as a great encouragement. We truly value your loyalty and continued support of ALL Accor Live Limitless. It is always a pleasure to welcome you as one of our valued Diamond members, and we look forward to making each of your future stays equally enjoyable. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear T J. H. T., Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had a great stay with us and enjoyed our convenient location surrounded by shopping malls, convenience stores, cafes, and restaurants. It is also wonderful to know that the birthday cake provided by our team helped make your stay more special. Regarding the room slippers, we would like to share that slippers are not automatically placed in the room as part of our sustainability initiatives. However, they are available upon request, and our Front Office team will be happy to assist whenever needed. Thank you once again for your kind recommendation and valuable feedback. We truly appreciate your support and look forward to welcoming you back again soon for another comfortable and enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Dominique R. M. M., Thank you very much for sharing your feedback. We are delighted to hear that you appreciated the room quality, friendly and professional service from our team, as well as our breakfast selection that caters to various food cultures and preferences. Regarding the bottled water, please allow us to clarify that complimentary drinking water is provided in the refrigerator inside the room rather than in the bathroom, as part of our room setup. Should you require additional bottles or any further assistance, our Front Office team will be happy to assist you at any time. Thank you once again for your valuable feedback and support. We truly appreciate your comments and look forward to welcoming you back again in the future for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Sean B. L., Thank you very much for sharing your wonderful feedback. We are delighted to hear that you experienced great hospitality from our team throughout your stay, from check-in to departure. It is also wonderful to know that you found your room to be well appointed, clean, comfortable, and enjoyable. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering warm hospitality and memorable experiences for all our guests. Thank you once again for your support. We look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Christopher C., Thank you very much for taking the time to share your feedback. We are delighted to hear that you were pleased with the service provided by our reception team. We also truly appreciate your kind recognition of Fah from our restaurant, as well as Nhui and Dej from our Concierge team. Your compliments will be shared with them as encouragement. At the same time, we sincerely apologize for the noise you experienced during your stay. We understand how important a quiet and comfortable environment is, and we appreciate your feedback as it helps us identify areas for improvement. Thank you once again for your valuable comments. We look forward to welcoming you back again in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Ms. Tan D., Thank you very much for taking the time to share your detailed feedback with us. Regarding the welcome drink benefit, we would like to kindly clarify that at the time of your stay, your membership status was Classic Member, which does not include the welcome drink entitlement. We would highly recommend continuing your membership journey and maintaining your status towards Silver Member level, which provides additional privileges, including welcome drinks and late check-out benefits (subject to availability). With regard to breakfast, please note that your reservation was made without breakfast included. However, in order to provide you with more convenience and enhance your stay experience, our team was pleased to offer you a special breakfast rate during your stay. Although you were staying with us as a Classic Member on this occasion, we truly appreciate your loyalty as our regular guest. As a gesture of our appreciation, our team was pleased to accommodate your requests by arranging early check-in and late check-out for you whenever possible. We also sincerely appreciate your comments regarding the new room design and the L9 lobby area. Your feedback is very important to us and has been shared with the relevant teams for further consideration as we continuously strive to improve our facilities and services. Thank you once again for your valuable feedback and for your continued support. We truly appreciate your loyalty and look forward to welcoming you back for another pleasant stay, with the opportunity to provide you with an even better experience. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear L. Linda, Thank you very much for taking the time to share your valuable feedback. We are delighted to hear that you appreciated our convenient location, clean rooms, facilities, and parking availability. It is wonderful to know that these aspects contributed to a pleasant stay. We sincerely appreciate your comments regarding our breakfast selection. Your suggestion for more variety is highly valued, and we will share your feedback with our Food & Beverage team for further consideration as we continuously strive to enhance our guests’ dining experience. We are also grateful for your kind recognition of our Front Office team. Your compliments regarding their service and warm welcome will be shared with the team as a great encouragement. Thank you once again for your feedback and support. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Butsaraporn Tassananuwat Front Office Manager

Dear Yuki L., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our friendly team, good breakfast buffet, and clean rooms. Your positive comments are truly appreciated and will be shared with our team as encouragement. Thank you once again and we look forward to welcoming you back again in the near future. Warm regards, Butsaraporn Tassananuwat Front Office Manager