Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the cleanliness of our rooms and the friendliness of our team. Your satisfaction is our greatest reward, and we truly appreciate your recommendation. We look forward to welcoming you back to ibis Istanbul Esenyurt Hotel again soon. Warm regards, İbrahim Pekyürek Front Office Manager

Dear Valuable Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our breakfast and appreciated the service provided by our team. We sincerely apologize for the inconvenience you experienced with the air conditioning. We understand how uncomfortable it can be when the room temperature is not as expected, and we are sorry that this affected your stay. Your feedback has been shared with our technical team so that we can address the issue and prevent similar situations in the future. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay next time. Kind regards, İbrahim Pekyürek Front Office Manager

Dear Valuable Guest, Thank you for choosing ibis Esenyurt Hotel once again and for sharing your kind feedback. We are delighted to know that your second stay with us was comfortable and that you had a great experience. Your continued trust means a lot to us, and it is always rewarding to hear that we have met your expectations. We look forward to welcoming you back for a third stay in the near future. Kind regards, İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We are sorry to learn about your disappointment regarding your stay. After reviewing our records, we would like to clarify that your reservation was assigned to a non-smoking room. Nevertheless, we understand that any perceived odor can negatively affect the guest experience, and we regret any discomfort this may have caused. Regarding your invoice request, please accept our apologies for the delay. We would be happy to assist you and ensure that your invoice is forwarded as soon as possible. Thank you for bringing these matters to our attention. We hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, İbrahim Pekyürek Front Office Manager

Sayın Misafirimiz, Değerli yorumunuz ve güzel tavsiyeniz için çok teşekkür ederiz. Konaklamanızdan memnun kalmanız ve otelimizi arkadaşlarınıza tavsiye edecek olmanız bizleri son derece mutlu etti. Özellikle ekip üyelerimiz Cemalcan ve Döndü hakkında paylaştığınız nazik sözleriniz için ayrıca teşekkür ederiz. Kendilerinin güler yüzlü, nazik ve misafirperver hizmetlerinin konaklamanıza olumlu katkı sağlamış olması bizim için büyük bir memnuniyettir. Güzel geri bildiriminizi kendileriyle ve tüm ekibimizle paylaşacağımızdan emin olabilirsiniz. Sizi tekrar otelimizde ağırlamaktan büyük mutluluk duyacağız. Saygılarımızla, İbrahim Pekyürek Ön Büro Müdürü

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our hotel’s location, especially its proximity to the Tuyap Convention Center, as well as the friendliness of our team and the cleanliness and comfort of the beds and bathrooms. At the same time, we sincerely regret to learn that your stay was negatively affected by cigarette odor, noise disturbance, and concerns regarding the air conditioning. As a non-smoker, we completely understand how uncomfortable exposure to smoke can be, and we are truly sorry that this impacted your comfort during your stay. Please be assured that your comments regarding room odor, sound insulation, window condition, and air conditioning performance have been shared with the relevant departments for careful review and necessary follow-up. Guest comfort is extremely important to us, and feedback such as yours helps us identify areas requiring improvement. We also appreciate your note regarding the restaurant availability for late arrivals and thank you for highlighting this convenience. We value your feedback and sincerely hope to have the opportunity to welcome you again and provide you with a far more comfortable experience in the future. Kind regards, İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We are sorry to learn that our pricing did not meet your expectations. Room rates may vary depending on several factors such as demand, availability, seasonal periods, events, and booking dates. While dynamic pricing is applied in line with market conditions, we understand that sudden price differences can sometimes be disappointing. Please be assured that we continuously aim to offer competitive rates together with the quality of service and comfort we provide. We appreciate your feedback, as it helps us better understand our guests’ expectations, and we hope to have the opportunity to welcome you again in the future. Kind regards, İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you very much for your detailed feedback and for clarifying your location rating. We are pleased to hear that you found our location convenient for Beylikdüzü, with easy access to major transportation options such as Güzelyurt and the nearby Havaist airport bus. It is also great to know that you had a comfortable stay and appreciated the cleanliness of our rooms. At the same time, we sincerely apologize for the cigarette smoke odor you experienced in the bathroom on one occasion. Even if temporary, this is not the experience we aim to provide. Your comment has been shared with the relevant teams to ensure closer monitoring and to prevent similar situations. We truly appreciate your balanced and constructive feedback and hope to welcome you again for an even better experience. Kind regards, İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you had a restful sleep and appreciated our sound insulation, convenient location, and the comfort and cleanliness of your room and bed. Your satisfaction is our greatest reward. We truly look forward to welcoming you back for another pleasant stay. Kind regards, İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you very much for your perfect 100/100 rating and for sharing your kind comments. We are truly delighted to learn that you found your stay very comfortable and appreciated the professionalism of our team. Providing a welcoming atmosphere combined with attentive and high-quality service is at the heart of our hospitality approach, and your feedback is a wonderful recognition of these efforts. It is equally rewarding to know that your room contributed to a relaxing and comfortable experience. We sincerely look forward to welcoming you back for another flawless stay in the near future. Kind regards, İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you for choosing our hotel and for taking the time to share your thoughtful feedback with us. We are truly delighted to learn that you enjoyed the comfort of your room, our welcoming atmosphere, and the environmentally conscious approach we strive to uphold. It is especially rewarding to know that your experience in Alsancak was also pleasant and memorable. At the same time, we sincerely appreciate your observation regarding the message displayed in the elevator. We regret that this communication did not fully align with the sustainability philosophy we aim to convey throughout our guest journey. Please be assured that your comment has been carefully noted and will be reviewed with the relevant teams to ensure a more harmonious and consistent expression of our values. Your feedback is invaluable in helping us refine and elevate the experience we offer. We very much look forward to welcoming you again for an even more seamless and inspiring stay. Warm regards, İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to read your kind words about our friendly and professional team. Delivering service in line with Accor standards and creating a welcoming atmosphere for our guests is at the heart of everything we do. Your appreciation of our clean rooms, central yet peaceful location, and the professionalism of our staff means a great deal to us. Your compliments will be proudly shared with the entire team, as they are the true driving force behind such memorable experiences. It was a pleasure to have you with us, and we sincerely look forward to welcoming you back for another exceptional stay. Warm regards, İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you very much for sharing your kind review following your recent stay with us. We are truly delighted to learn that you had a good experience and enjoyed our fantastic hotel, as well as our convenient location near the metrobus, shopping malls, and the Mindi Academy center for your PTE exam. Your satisfaction is our greatest reward, and your positive feedback motivates our entire team to continue delivering service in line with Accor’s high standards. We sincerely look forward to welcoming you back for another pleasant stay in the near future. İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. At our hotel, delivering A. true experience in line with Accor service standards is our highest priority. Your comments are extremely valuable to us, as they help us continuously refine and enhance the quality of our services. Please be assured that your feedback has been carefully shared with the relevant departments for review and follow-up where necessary. We truly appreciate your insights and would be delighted to welcome you back for another stay, where we hope to provide you with an even more memorable and flawless experience. Kind regards, İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you very much for sharing your wonderful feedback. We are truly delighted to hear that you had a very nice experience with us and that our team’s helpfulness and friendliness made a positive impression. Your special mention of Cemalcan and Can at the reception is greatly appreciated; your kind words will certainly be shared with them and the entire team as a source of motivation and pride. Providing warm, attentive, and personalized service in line with our standards remains our top priority. We would be honored to welcome you back for another exceptional stay in the near future. Kind regards, İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you very much for sharing your positive feedback with us. We are delighted to hear that you had a great experience and appreciated the easy access to public transportation. Providing our guests with comfort, convenience, and attentive service is always our priority. We truly look forward to welcoming you back again in the near future. Warm regards, İbrahim Pekyürek Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our rooms comfortable and enjoyed the view. We sincerely apologize for the inconvenience you experienced when entering and exiting the garage. Your comment has been noted and will be shared with the relevant department for further review. We also appreciate your feedback regarding the level of English at the reception, which helps us identify areas for improvement. Thank you for considering our hotel a decent place to stay. We hope to have the opportunity to welcome you again and provide an even better experience in the future. Kind regards, Ibrahim Pekyurek Front Office Manager

Dear Elsaid H., Thank you very much for sharing your kind and encouraging feedback with us. It is truly a pleasure to read that you feel our team delivers a level of service worthy of a five-star experience. Your special recognition of our reception colleagues, İbrahim and Ozan, is sincerely appreciated. Their professionalism, attentiveness, and dedication to personalized service are qualities we value greatly. We are equally delighted to hear your praise for Belal in our restaurant; his outstanding service and genuine hospitality will certainly be shared with him and the entire team. Your words are a great source of motivation for us as we continuously strive to exceed expectations and elevate the guest experience in line with Accor’s highest service standards. We look forward to welcoming you again and providing you with yet another exceptional stay. Warm regards, İbrahim Pekyürek Front Office Manager

Dear Novin N., We would like to sincerely thank you for sharing your kind comments regarding your stay at ibis Istanbul Esenyurt. It is always a true pleasure to receive such positive feedback. Your valuable remarks will be shared with our team, and I am confident that this encouragement will further inspire us as we continuously strive to improve our service standards. We are delighted to know that your expectations were met, and we look forward to welcoming you back again for another pleasant experience. Kind regards, Ibrahim Pekyurek Front Office Manager