Mercure Bali Nusa Dua 4 stars

Customer review rating (ALL Rating) 4.6/5 1,300 reviews

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Mercure Bali Nusa Dua - Image 1
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Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali, 80363 NUSA DUA, Indonesia

Description

Hotel extras

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

Our accommodation(s)

Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Telephone
Fax +62 361 8467001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,300 reviews

Customer review rating 5.0/5

Andre R. Families - Confirmed reviews ALL

Staff location food everything perfect

Dear Mr. Andre R., Thank you very much for your fantastic review and for awarding us a perfect score. We are truly delighted to know that you considered Mercure Bali Nusa Dua one of the best places in Bali. Your kind compliments about our staff, convenient location, and food offerings mean a great deal to us. Our team works hard to provide warm hospitality and memorable experiences, and it is wonderful to know that we succeeded in making your stay enjoyable. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mercure Bali Nusa Dua for another perfect holiday in the near future. Warm regards, Ketut Iriana - General Manager

Customer review rating 4.0/5

Lynne A. Families - Confirmed reviews ALL

Great Stay, as always with a Mecure anywhere in the world - All Accor is the best.

Dear Ms. Lynne A., Thank you for taking the time to share your kind feedback and for choosing Mercure Bali Nusa Dua. We are delighted to know that you had a great stay and that your experience lived up to the quality you have come to expect from the Mercure and Accor family. Your wonderful comment, "All Accor is the best," is truly appreciated and serves as great motivation for our entire team. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Mercure Bali Nusa Dua for another enjoyable stay whenever your travels bring you to Bali. Warm regards, Ketut Iriana - General Manager

Customer review rating 2.0/5

Dmitry I. Friends - Confirmed reviews ALL

bad inconvenient door lock, really poor breakfast, glass bottles are so irritating All in all, it is not value for money, booking.com rating explains itself

Dear Dmitry I., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bali Nusa Dua. We are sincerely sorry to learn that your experience did not meet your expectations. Your comments regarding the door lock, breakfast quality, and the inconvenience caused by the glass bottle system are concerning and certainly not the impression we wish to leave with our guests. Please accept our apologies for the frustration you experienced. We take your feedback seriously and have shared your comments with the relevant departments for review and improvement. Guest feedback is invaluable in helping us identify areas where we can enhance both our facilities and services. We regret that you did not feel you received good value for your stay, and we understand how disappointing this can be. While many guests enjoy their experience with us, we recognize that we fell short in meeting your expectations on this occasion. Thank you again for your honest feedback. We hope you will consider giving us another opportunity in the future to provide a more satisfying experience. Warm regards, Ketut Iriana - General Manager

Customer review rating 3.5/5

Daryl M. Couples - Confirmed reviews ALL

While the hotel was tired it was clean everything worked and the pool was fantastic The staff were amazing very friendly the breakfast nice with good variety of dishes and great coffee We would especially like give accolades to Ayu, Putri (at breakfast) and Willa (pool bar) The hotel grounds were vast and well maintained first impressions were WOW!! This place was great value for money

Dear Mr. Daryl M., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bali Nusa Dua. We are delighted to know that you enjoyed our convenient location, with easy access to nearby restaurants, bars, and the beach, as well as our complimentary shuttle service to the beach club and Bali Collection. It is also wonderful to hear that you found our pool fantastic, appreciated the cleanliness of the hotel, and enjoyed the variety and quality of our breakfast offerings. Your kind recognition of our team members, especially Ayu, Putri, and Wila, is truly appreciated. We will be delighted to share your compliments with them, as they will be encouraged to know they helped make your stay memorable. We are also pleased that our well-maintained grounds and welcoming first impressions contributed positively to your experience, and that you found great value during your stay. Thank you once again for your thoughtful review. We look forward to welcoming you back to Mercure Bali Nusa Dua for another enjoyable stay in the near future. Warm regards, Ketut Iriana General Manager

Customer review rating 3.5/5

Pauline G. Friends - Confirmed reviews ALL

While we enjoyed our stay at the Mercure, it is very tired aand a little run down. It is a great hotel but just needs updating and some maintenance. The pool are is quite unsafe and the Lobby lacks ambience. I hope you will not be offended by my words. I would stay there again if some of these matters are addressed.

Dear Valued Guest, Thank you for taking the time to share your thoughtful feedback and for choosing to stay with us. We are pleased to know that you enjoyed your overall stay and appreciate your honest comments regarding the condition of the property. Please be assured that we are not offended by your observations; on the contrary, we value constructive feedback as it helps us identify areas where we can improve. We acknowledge your concerns regarding the hotel's appearance, maintenance needs, pool area safety, and the ambiance of our lobby. Your comments have been shared with our management and engineering teams as we continue to work on enhancement and maintenance initiatives throughout the property. It is encouraging to hear that despite these shortcomings, you would consider staying with us again. We truly appreciate your confidence in our hotel and hope to welcome you back in the future to experience the improvements we are making. Thank you once again for your valuable feedback. Warm regards, Ketut Iriana General Manager

Other web-users rate our hotel

  • 357 reviews 9.2/10 Location
  • 733 reviews 5.8/10 Room
  • 730 reviews 8.6/10 Service
  • 15 reviews 2.8/10 WiFi
  • 402 reviews 5.4/10 Cleanliness
  • 357 reviews 6.4/10 Amenities
  • 338 reviews 6.1/10 Breakfast
  • 294 reviews 4.9/10 Comfort

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