Dear Valued Guest, Thank you very much for your kind review. We are delighted to hear that you and your wife enjoy staying with us at Mercure Bali Nusa Dua. It is always a pleasure to know that our hotel continues to be a preferred place for your stays. We truly appreciate your loyalty and look forward to welcoming you both back again for another enjoyable stay. Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for taking the time to share your honest feedback following your stay with us. We sincerely apologize that the condition and cleanliness of the hotel did not meet your expectations. We understand your concerns regarding the wear and tear in the room and throughout the property, and we are continuously working with our teams to improve maintenance standards and ensure a more comfortable environment for our guests. We also regret that our breakfast selection and quality did not meet your expectations. Your comments have been shared with our Food & Beverage team for further review and improvement. While we appreciate your understanding regarding the value offered, we certainly do not want our guests to feel that compromises in maintenance, cleanliness, or food quality are acceptable simply because of the price. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a significantly improved experience. Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our beautiful property, convenient location, spacious surroundings, and breakfast buffet. It is also wonderful to know that you appreciated these aspects of your stay. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that mosquitoes affected your comfort, particularly around the balcony area. We will share your feedback with our relevant team for further attention and improvement. Regarding the towels, please allow us to clarify that hand towels are available upon request as part of our hotel’s current practice. However, we sincerely apologize if this was not clearly communicated to you and for the delay in providing the towels after your request. We will reinforce this with our team to ensure requests are handled more promptly and that our guests receive clear information. Your feedback is very valuable to us, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless experience. Warm regards, Ketut Iriana - General Manager

Dear Mr Yiru J., Thank you for taking the time to share your detailed feedback with us. I am truly sorry to learn that your stay did not meet your expectations, and I sincerely apologize for the inconveniences you experienced. I regret the discomfort caused by the direct sunlight in your room, the noisy air conditioning, and the room temperature. To make your next stay more enjoyable, I have already assigned a Garden View Room to your upcoming visit, allowing you to enjoy a quieter and cooler environment away from the direct morning sun. I sincerely hope this thoughtful arrangement will enhance your next experience with us. I also apologize for the lack of towels and the non-functioning phone in our fitness center. This is certainly not the standard of service we strive to provide, and we will ensure our team pays closer attention to these details. I am especially sorry to hear that the internet connection was interrupted during your important interview. I can only imagine how frustrating and disappointing that must have been, and I sincerely regret the impact this had on your opportunity. Regarding your late check-out request, please accept my heartfelt apologies. While late check-out is always subject to availability, I understand your disappointment. Going forward, please do not hesitate to let us know if you require a late check-out during your future stays. We will always do our very best to accommodate your request whenever availability allows, so you can enjoy a more comfortable and relaxed departure. Thank you once again for bringing these matters to my attention. Your feedback is invaluable in helping us improve. I truly hope we will have the opportunity to welcome you back and provide you with the exceptional experience you rightfully expect from us. Best Regards, Management Mercure Bali Nusa Dua

Dear Ali M.,, Warm greetings from Mercure Bali Nusa Dua. Thank you for taking the time to share your experience with us. First and foremost, we sincerely apologize that your arrival and stay did not meet the expectations you rightfully have as one of our valued Silver Members. We regret to learn that the priority welcome desk was unattended upon your arrival and that you experienced a delay of approximately 30 minutes before your room was ready. We also sincerely apologize that the room configuration did not match your reservation. We understand how disappointing it must have been to receive a twin room with the beds combined instead of the king bed you had booked, especially while traveling with your wife. Please be assured that your feedback has been shared with our Front Office team to review our arrival procedures, room allocation process, and member recognition to help ensure a smoother experience for our valued guests in the future. We truly appreciate your loyalty as an ALL Silver Member and hope you will allow us another opportunity to provide you with the warm welcome and seamless stay you deserve. Warm regards, Ketut Iriana General Manager

Dear Ms. MAria Veldez, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed borrowing a book from our collection and that you had an amazing stay overall. We sincerely apologize for the inconvenience caused by the air conditioning not working on the second day of your stay. This is certainly not the experience we strive to provide, and we have shared your feedback with our Engineering team to ensure the issue is addressed promptly. We truly appreciate your understanding and are grateful that this did not overshadow your overall experience. We look forward to welcoming you back for an even more comfortable and enjoyable stay in the future. Warm regards, Ketut Iriana General Manager

Dear Ms. Debbie, Thank you for your continued loyalty and for taking the time to share your feedback. We truly appreciate your support and are delighted to know that you always enjoy your stay with us. We also appreciate your suggestions for improvement. We are pleased to share that we have planned a refurbishment of our hotel to further enhance the comfort and experience of our guests. We hope these improvements will be completed in time for your next visit, and we look forward to welcoming you back to enjoy our refreshed facilities. Thank you once again for your valuable feedback. We look forward to seeing you again soon. Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you so much for your fantastic review and for recommending Mercure Bali Nusa Dua. We are truly delighted to know that you found our hotel to be excellent value for money and that you enjoyed our convenient location, complimentary shuttle service to the beach and Bali Collection, and the beautifully maintained surroundings. It is especially rewarding to hear your kind compliments about our team, our airport transfer service, and our driver for providing a comfortable, punctual, and pleasant journey. We are also pleased that you enjoyed the food at our restaurant and found it both delicious and affordable. Your generous feedback is a wonderful encouragement to our entire team, and we sincerely appreciate you taking the time to share your experience. We look forward to welcoming you back to Mercure Bali Nusa Dua for another memorable stay in the near future. Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are sorry to hear about the condition of the room and the wear and tear you experienced. Your comments have been shared with our management and engineering teams, as maintaining our property to the highest standards is one of our priorities. We appreciate your kind words about our welcoming staff. At the same time, we regret that the language barrier affected your experience. We recognize the importance of effective communication and will continue to improve our English language training to better assist our international guests. Your feedback is invaluable in helping us improve, and we hope you will give us another opportunity to provide you with a much better experience in the future. Kind regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret that one of your rooms had an inoperative air conditioner and that the room upgrade was not arranged as promptly as it should have been despite your request. We also apologize for the issue with the sink's hot water lever, which was difficult to operate. This is certainly not the level of comfort and service we strive to provide. We truly appreciate your valuable feedback, as it helps us improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with the seamless and enjoyable experience you deserve. Warm regards, Ketut Iriana General Manager

Dear Aditye T., Thank you so much for this wonderful review! We’re delighted to hear our Asst. Front Office Manager made your arrival and check-in smooth. It means a lot that you enjoyed the rooms, cleanliness, and especially the vegetarian food options . Our team really puts care into accommodating every guest’s needs. We’re proud to be considered one of the best stay options in Nusa Dua, and we’ll pass your “kudos to the entire team” message along. They’ll be smiling all day smile Hope to welcome you back to Nusa Dua again soon. Safe travels. Warm regards, Ketut iriana General Manager

Dear Shobha C., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut Iriana General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing Mercure Bali Nusa Dua for your stay. We are delighted to know that you appreciated our convenient location, affordable rates, and the warm hospitality of our team. It is wonderful to hear that your check-in experience was smooth and that our friendly staff helped make your stay enjoyable. We are also pleased that you found the access to nearby shops convenient and that our breakfast met your expectations. At the same time, we appreciate your honest comments regarding the age of the building and facilities. While some parts of the property have been in service for many years, we continuously work on maintenance and improvements to ensure our guests enjoy a comfortable and pleasant stay. Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back to Mercure Bali Nusa Dua in the near future. Warm regards, Ketut Iriana General Manager

Dear Mr. Andre R., Thank you very much for your fantastic review and for awarding us a perfect score. We are truly delighted to know that you considered Mercure Bali Nusa Dua one of the best places in Bali. Your kind compliments about our staff, convenient location, and food offerings mean a great deal to us. Our team works hard to provide warm hospitality and memorable experiences, and it is wonderful to know that we succeeded in making your stay enjoyable. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mercure Bali Nusa Dua for another perfect holiday in the near future. Warm regards, Ketut Iriana - General Manager

Dear Ms. Lynne A., Thank you for taking the time to share your kind feedback and for choosing Mercure Bali Nusa Dua. We are delighted to know that you had a great stay and that your experience lived up to the quality you have come to expect from the Mercure and Accor family. Your wonderful comment, "All Accor is the best," is truly appreciated and serves as great motivation for our entire team. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Mercure Bali Nusa Dua for another enjoyable stay whenever your travels bring you to Bali. Warm regards, Ketut Iriana - General Manager

Dear Dmitry I., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bali Nusa Dua. We are sincerely sorry to learn that your experience did not meet your expectations. Your comments regarding the door lock, breakfast quality, and the inconvenience caused by the glass bottle system are concerning and certainly not the impression we wish to leave with our guests. Please accept our apologies for the frustration you experienced. We take your feedback seriously and have shared your comments with the relevant departments for review and improvement. Guest feedback is invaluable in helping us identify areas where we can enhance both our facilities and services. We regret that you did not feel you received good value for your stay, and we understand how disappointing this can be. While many guests enjoy their experience with us, we recognize that we fell short in meeting your expectations on this occasion. Thank you again for your honest feedback. We hope you will consider giving us another opportunity in the future to provide a more satisfying experience. Warm regards, Ketut Iriana - General Manager

Dear Mr. Daryl M., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bali Nusa Dua. We are delighted to know that you enjoyed our convenient location, with easy access to nearby restaurants, bars, and the beach, as well as our complimentary shuttle service to the beach club and Bali Collection. It is also wonderful to hear that you found our pool fantastic, appreciated the cleanliness of the hotel, and enjoyed the variety and quality of our breakfast offerings. Your kind recognition of our team members, especially Ayu, Putri, and Wila, is truly appreciated. We will be delighted to share your compliments with them, as they will be encouraged to know they helped make your stay memorable. We are also pleased that our well-maintained grounds and welcoming first impressions contributed positively to your experience, and that you found great value during your stay. Thank you once again for your thoughtful review. We look forward to welcoming you back to Mercure Bali Nusa Dua for another enjoyable stay in the near future. Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for taking the time to share your thoughtful feedback and for choosing to stay with us. We are pleased to know that you enjoyed your overall stay and appreciate your honest comments regarding the condition of the property. Please be assured that we are not offended by your observations; on the contrary, we value constructive feedback as it helps us identify areas where we can improve. We acknowledge your concerns regarding the hotel's appearance, maintenance needs, pool area safety, and the ambiance of our lobby. Your comments have been shared with our management and engineering teams as we continue to work on enhancement and maintenance initiatives throughout the property. It is encouraging to hear that despite these shortcomings, you would consider staying with us again. We truly appreciate your confidence in our hotel and hope to welcome you back in the future to experience the improvements we are making. Thank you once again for your valuable feedback. Warm regards, Ketut Iriana General Manager

Dear Mr Shane V., Thank you for your wonderful review! We are delighted to hear that you had an outstanding experience with us and that our front desk, hospitality, housekeeping, maintenance, security, hotel transport, and shuttle service teams all contributed to making your stay enjoyable. Your kind words are truly appreciated and will be shared with our entire team, as they serve as great motivation to continue delivering exceptional service. It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay in the future. Sincerelly, Ketut Iriana - General Manager