ibis Styles Paris Montmartre North 3 stars

Customer review rating (ALL Rating) 4.2/5 722 reviews

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Description

Hotel extras

  • Access to Sacré-Coeur, Butte de Montmartre, Stade de France and Adidas Arena

  • Family and triple rooms - from 90 euros

  • Closed, secure and paid parking - upon reservation only

  • Refurbished rooms with a contemporary design

  • Breakfast buffet always included

Our accommodation(s)

Hotel location

ibis Styles Paris Montmartre North

77 rue du Ruisseau
75018 PARIS
France

GPS:48.895103, 2.340948

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Breakfast included in all our rates - fresh orange juice to start your day with a little vitamin fix. Individual packaging has been vastly reduced to promote healthy and sustainable practices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  722 reviews

TripAdvisor Rating  4.0/5  53 reviews

Bad hotel with bad staff

TripAdvisor rating 1.0/5

Gaurav G TripAdvisor review

Ibis Styles Paris Montmartre Nord Paris Bad Hotel, Worst Staff Members 954500619 Subject: Disappointing Experience at Ibis Hotel Dear Management, I am writing to express my profound disappointment with the recent stay my party and I had at your establishment. Our experience was marred by consistently poor customer service, rude and unhelpful staff, and several significant issues that were not adequately addressed. Firstly, the lack of air conditioning in our room was unacceptable. Despite repeated complaints to the receptionist, who displayed an alarming lack of empathy and professionalism, our issue remained unresolved. Having to descend from the 5th floor multiple times to address this issue only compounded our frustration. The dismissive attitude and rudeness displayed by your staff during these interactions were deeply concerning and did not reflect the level of service one would expect from a reputable hotel chain. Furthermore, the lack of courtesy shown towards us throughout our stay was disheartening. Despite our clear dissatisfaction and regular complaints, there was a noticeable absence of any effort to rectify the situation or even offer basic courtesies such as apologies or updates on the status of our concerns. Additionally, the mismanagement of our room bookings was highly disappointing. We had specifically requested that our two rooms be located together, yet upon arrival, we were allocated rooms on different floors without any prior notification or explanation. This lack of attention to our reservation details further contributed to our overall negative experience. In light of these issues, I must express my strong dissatisfaction with the level of service provided by Ibis Hotel. As a customer, I expect a certain standard of care and professionalism, both of which were sorely lacking during our stay. I sincerely hope that you will take this feedback seriously and take appropriate measures to address the shortcomings in your service, ensuring that future guests do not encounter similar issues. Sincerely, Gaurav Gangh

Dear Gaurav Gangh, Thank you for taking the time to tell us about your experience at the ibis Styles Paris Montmartre Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I take seriously the remarks of my clients, whether during the stay or after the stay. I am aware that the quality of the stay has been altered during your stay because a person to force a door of our elevator that has been stopped by precaution by our partner company until the reparations can take place. The degats were important which delayed the return to service of the elevator We had no other alternative as my staff explained on the spot. Regarding your return on our staff, I am sorry because it does not reflect the return of our customers in general, which mentions rather a great attention, a friendly welcome. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benoit Deputy Manager

Needs a lot of work

Customer review rating 2.0/5

Lisa A. L. Families - Confirmed reviews ALL

We got the room we booked and staff were very nice. We unpacked and went siteseeing. On returning in the evening we found the shower head was not adjustable and sprayed water upwards, shower doors not sealed so water everywhere. Had to ask for more towels. The air conditioner would not stay on so the room was very stuffy and could not sleep with windows open as noise from street too loud. Literally tossed and turned all night. We were exhausted in the morning and it really affected our day out. I told the very kind receptionist and he arranged for us to move across the landing to a similar room where the shower worked. He also turned on the central aircon which had not been on. We had a nice siesta then showers and went out again. We had a good night sleep. It was a pity that it affected half our stay as the staff are nice, it is well located and while the rooms are tiny, they are clean, well provisioned and comfortable. On the second day the lift broke! And was not fixed before check out so it meant a lot of carrying bags down 4 flights of stairs.

Dear LISA D., Thank you for taking the time to tell us about your experience at the ibis Styles Paris Montmartre Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benoit Deputy Manager

Estadia excelente

Customer review rating 5.0/5

Patricia S. Couples - Confirmed reviews ALL

Very clean, close to Montmartre, many restaurants and bars in the area. Rooms are nice, good bed.

Dear Patricia S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benoit Deputy Manager

Hotel in Montmartre

Customer review rating 2.0/5

V G. Friends - Confirmed reviews ALL

This hotel has a good location in Montmartre, more residential, less touristy. Rooms are small but clean. There is nothing you can call a working desk in the room. Shower has a (very) frosted window into the room. We could not regulate the shower temperature; it was either scolding hot or cold. It was very hard to get into the shower even for us that are not too big (beware if you are on the larger side). Telephone in room was broken. Breakfast was adequate (mostly continental). When using the breakfast room for a snack, the employee came and pull a huge street garbage can and pointed it to us to make sure "we clean after ourselves". When checking out, we asked the F/D staff to hold a small jacket so a friend can pick it up that same day. This request came with "we will see" from the F/D clerck. They finally took it with the advisory that they will put it in lost and found if not picked up imminently.

Dear VINCENT G. DORE, Thank you for taking the time to tell us about your experience at the ibis Styles Paris Montmartre Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benoit Deputy Manager

Pleasant

Customer review rating 3.5/5

Hugo Couples - Confirmed reviews ALL

The rooms are really small. Good service, nothing is trouble. Do not take the rooms by the stairs as those are loud. Basic breakfast. Generally pleasant stay.

Dear sir S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benoit Deputy Manager

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Other web-users rate our hotel

  • 390 reviews 8.9/10 Location
  • 643 reviews 5.3/10 Room
  • 476 reviews 8.7/10 Service
  • 9 reviews 5.9/10 WiFi
  • 456 reviews 8.9/10 Breakfast
  • 424 reviews 3.7/10 Comfort
  • 242 reviews 6.6/10 Cleanliness
  • 117 reviews 8.9/10 Vibe

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