Mercure Paris Montmartre Sacré-Coeur Hotel 4 stars

I was now the third time within 12 Months in this Hotel and this time I was not satisfied. It was my birthday weekend, and the Privillige Room we have booked explicitly states that you have a view over the rooftops of Paris. Besides the fact that I am loyal customer - this is what I paid more money for. Room 852 has a view on a parking garage - but not over the rooftops of Paris. Very disappointing. Unfortunately I also had a very unpleasant discussion with one of your male Frontdesk Colleagues about the possibility to have a bottle of wine somewhere after 00.30 am (we came home from dinner and wanted to sit together somewhere) That we found some sweets and the free drink voucher of the person who was staying before us in the hotel room is just another example for the poor experience. For me this was the last time that I have booked a hotel with Accor Hotels just because of the Programme. Next time I will book Hilton (also Diamond there) or any Booking.com Hotel with a good rating again regardless the program. I feel like Loyalty at Accor is not rewarded, neither I feel that you want to have me as a customer.

The hotel was great. We didn't have any problems during our stay. We enjoyed the breakfast that they had in the mornings.

We were not familiar with Mercure Hotel before our arrival. We were not sure what to anticipate. The experience from check-in to check-out was superior. We would like to point particularly to the Concierge service which was so helpful, patient, and courteous.

Comfortable, well located hotel. Good choice at breakfast. Friendly and helpful staff. We had a leak in our bathroom which was dealt with promptly and efficiently.

Hotel is beautiful, great location and professional and attentive personnel

Our second time at this hotel. Good sized rooms, but missed the toiletries that Mercure used to place in all the bathrooms. Was told this was true of all Mercure hotels. Location near Place de Clichy is normally an advantage, but not during the recent Metro and bus strikes -- not the fault of the hotel, of course. However, the hotel is ideally located for exploring Montmartre, which we did.

The issue was the shower. It not keep th hot water constant.

I enjoyed staying at your hotel very much, every time I'm Paris stay with you.

Very good and nice hotel..great location..

the experience in the hotel was great it always is. we have stayed in this hotel 5 years in a row every January and always bring between 11 and 20 people… the booking experience was horrible with someone in a faraway place that did not speak comprehensible English or French, difficult from the beginning, truely terrible. this person completely confused a group reservation that did not fit into standard procedure, and then cancelled the booking without informing me. a certain Mr Olivier Saint Sernin at Paris Montmartre Sacre Cour came to our rescue and saved us from what was looking like a horrible disaster. I can not use enough adjectives to describe the ugliness off this booking experience.

Fully satisfied, excellent service, very good breakfast, friendly and helpful staff. The location is perfect too, a 30 min walking distance to the Opera.

During our second business stay for three days the staff at the reception with one exception very little interested in our requests. When trying to help the promised feedback was missing. The person who seemed to be in charge at the reception was not interested in having any questions that implied a service from the reception. We will most likely fin another hotel for the future trips to Paris.

Excellent

I loved the room. service was very discreet, the bathroom very bright and I loved to have a bathtub. Every service was very satisfying.

Comfortable, with everything you need