Mercure Paris Montmartre Sacré-Coeur Hotel 4 stars

the experience in the hotel was great it always is. we have stayed in this hotel 5 years in a row every January and always bring between 11 and 20 people… the booking experience was horrible with someone in a faraway place that did not speak comprehensible English or French, difficult from the beginning, truely terrible. this person completely confused a group reservation that did not fit into standard procedure, and then cancelled the booking without informing me. a certain Mr Olivier Saint Sernin at Paris Montmartre Sacre Cour came to our rescue and saved us from what was looking like a horrible disaster. I can not use enough adjectives to describe the ugliness off this booking experience.

Fully satisfied, excellent service, very good breakfast, friendly and helpful staff. The location is perfect too, a 30 min walking distance to the Opera.

During our second business stay for three days the staff at the reception with one exception very little interested in our requests. When trying to help the promised feedback was missing. The person who seemed to be in charge at the reception was not interested in having any questions that implied a service from the reception. We will most likely fin another hotel for the future trips to Paris.

Excellent

I loved the room. service was very discreet, the bathroom very bright and I loved to have a bathtub. Every service was very satisfying.

Comfortable, with everything you need

Modern ordinary building, very close to metro and all places in Montmart. Room are ok - very worth to take upper floors with vies to Sacre Coure and Tour de Eiffel. Breakfast is OK, but not very abundant.

Hotel is at a good location, our room electricity had a short circuit n we had to move room but the hotel staff wasn't helpful wit our luggages during the night... we had to clear the initial room, surrender the key at ground floor then take our bags up to the new room by ourselves.

Great location , comfortable room, good service

Hotel was clean and nice. I wouldn't say it's a 4 star but a good 3 star. Excellent location in the centre of paris. Close to Gare du Nord station. Very good buffet breakfast. Staff was polite and helpful. My son has food allergies and the lady checked with the kitchen to make sure there were items for him to eat.

Everything was very good. The hotel was pleasant and comfortable. The stuff was very nice. We enjoyed our stay very much.

Great room, great staff, fantastic breakfast

The front desk recommended me to take a Taxi to the airport and said the Taxi will be able to provide receipt. She didn't remind me that the Taxi only takes cash, which I don't have much left. At the end, the Taxi was NOT able to provide a receipt nor can he take credit card! It was a pain for a business traveler as me. If the hotel is going to recommend any other service, it should validate the service provider as it's considered part of the customer experience!

Reception clerk billed me upon arrival for a higher amount than required. In addition, despite my specific request, instead of taking a deposit he took a payment. Refund process was delayed and it took the clerk time to understand what was the problem. On top of this, the room is very old fashioned and not attractive at all.

I was charges for the room twice, but I got the money back but lost 20 Euro because of currency exchange rates. The floor in the bathroom and toilet is extreme cold. An easy fix would have been flip flops. Highlight of the stay must be the breakfast.