hotelF1 Paris Saint Ouen - Marché aux Puces 1 star

Customer review rating (ALL Rating) 3.6/5 1,286 reviews

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29, Rue du Docteur Babinski, 75018 PARIS, France

Description

Hotel extras

  • Close to the flea market and the Sacré Coeur basilica

  • Close to major Olympic venues

  • Buffet breakfast and 24-hour reception desk

  • Child facilities available on request

  • Secure payable car park for cars and buses

Our accommodation(s)

Hotel location

hotelF1 Paris Saint Ouen - Marché aux Puces

29, Rue du Docteur Babinski
75018 PARIS
France

GPS:48.901018, 2.332756

Telephone
Fax +33 1 40 12 14 55

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,286 reviews

Customer review rating 5.0/5

Natalya M. E. F. Couples - Confirmed reviews ALL

Easy going and great location. Rooms are silently

Dear Natalya M. E. F., Thank you for your kind words regarding our staff and the location of hotelF1 Paris Saint-Ouen - Marché aux Puces. We are pleased to know that you enjoyed the peaceful atmosphere of our rooms. Goodbye and best wishes, hotelF1 Paris Saint-Ouen - Marché aux Puces

Customer review rating 3.5/5

Martijn R. R. N. D. J. Couples - Confirmed reviews ALL

The location is a bit sketchy and may feel unsafe to some people. Overall a good hotel, always helpful personel. Toilets and showers could use a renovation, they are broken and dirty a lot.

Customer review rating 0.5/5

Defne T. Solo - Confirmed reviews ALL

My visit to your hotel, booked through trip.com with reservation number 16…1284, was for a 4-night stay. I stayed for one night and had to leave. While the hotel's location is poor, the main reason I didn't stay for three nights was because I didn't feel safe inside. Homeless people enter the hotel in their slippers, shower in the common areas, and use the toilets. This horrific experience as a single woman was unbelievable. I've stayed in many different hotels in many different countries, but I've never experienced anything like this. The rooms are freezing cold, there's no heating, the rooms are dirty, the elevators are unsafe, like a house shaking during an earthquake, and the breakfast is so terrible I can't even describe it. I paid for four nights including breakfast. In short, I checked in on January 25th, stayed one night, and paid for four nights plus city tax. I left your hotel on January 26th without staying three nights and continued to stay at another hotel. I wrote about this discomfort on trip.com before leaving the hotel and explained it to your reception. I came from Italy to Paris hoping to travel and return with beautiful memories, but this bad experience made me sit and cry from fear and sadness on the first day. Not only was I afraid to run from the street to the hotel because of its location, but I felt the same fear even inside the hotel, which was a completely different experience. I stayed at your hotel for 1 night, not 3. I paid for 4 nights. I paid the hotel fee through trip.com and the 4-day city tax to your reception. I would like to provide information regarding your hotel and, if possible, request a refund for the 3 nights I paid for but did not stay. This trip was something I planned and dreamed of days and months in advance. As a student, it was a huge expense. Thank you very much for your attention. Sincerely,Defne T.

Dear Defne T., Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret to learn about the discomfort and safety concerns you experienced during your visit. Your safety and comfort are of utmost importance to us, and we take such matters seriously. We understand your concerns regarding the location and the issues you faced within the hotel. While we strive to maintain a welcoming environment, we are aware that the presence of unauthorized individuals can be unsettling. We continuously work to enhance our security measures to ensure a safe stay for all our guests. Regarding the temperature and cleanliness of the rooms, we appreciate your feedback and will review our maintenance protocols to ensure a higher standard moving forward. Additionally, we will address your comments about the breakfast offerings with our team. As for your reservation and refund inquiry, we recommend contacting trip.com directly, as they manage all bookings and related transactions. We sincerely apologize for the distress this trip caused you and hope for the opportunity to welcome you back under better circumstances in the future. Best regards, hotelF1 Paris Saint-Ouen - Marché aux Puces

Customer review rating 0.5/5

Oliver F. E. B. M. Families - Confirmed reviews ALL

This was, without a doubt, the worst hotel experience we have ever had. We were traveling with a small child, and the lack of basic hygiene and safety was appalling. We were moved to three different rooms (Rooms 462, 558, and 108) during our short stay, and each one was unacceptable. Despite paying for a 4-night stay, we were forced to check out 2 days early because the conditions were unfit for a family. The Major Issues Included: Disgusting Bedding: Every room we entered had filthy, stained bed sheets and bedspreads. In the first room, the bedspread smelled strongly of urine. Dirty Amenities: We found visible stains on the "clean" towels provided to us. Smoke and Cigarette Odors: Despite being a hotel, the rooms reeked of heavy cigarette smoke, which is a significant health concern when traveling with a toddler. Poor Management: Changing us three times only to provide another dirty room shows a complete lack of quality control and respect for guests. We have attached photos of the stains on the bedding and towels, as well as our invoices showing the various room changes. Do not stay here, especially if you have children. This property is poorly maintained and a health risk.

Dear Oliver F. E. B. M., Thank you for taking the time to share your experience at hotelF1 Paris Saint-Ouen - Marché aux Puces. I am truly sorry to learn that your stay did not meet your expectations, particularly regarding hygiene and safety, especially while traveling with your child. I would like to sincerely apologize for the condition of the bedding and amenities you encountered during your visit. Cleanliness is one of our top priorities, and it is disappointing to hear that we fell short in this area. Furthermore, the presence of cigarette odors in your rooms is concerning, and I appreciate your feedback as it allows us to address such issues. Regarding your room changes, I understand how frustrating this must have been. We strive to provide a comfortable environment for all our guests, and I regret that we were unable to achieve this during your stay. Your comments will be reviewed with our team to ensure we improve our services moving forward. Thank you once again for your feedback. We hope to have the opportunity to welcome you back under better circumstances. Best regards, hotelF1 Paris Saint-Ouen - Marché aux Puces

Customer review rating 0.5/5

Iman F. Families - Confirmed reviews ALL

Very bad

Dear Iman F., I am truly sorry to hear about your experience during your stay. The safety and security of our guests are of utmost importance to us, and I regret that you encountered such an unfortunate situation. Please know that your feedback is taken seriously. Best regards, hotelF1 Paris Saint-Ouen - Marché aux Puces

Other web-users rate our hotel

  • 2,229 reviews 5.7/10 Location
  • 4,139 reviews 4.8/10 Room
  • 2,231 reviews 7.2/10 Service
  • 60 reviews 8.6/10 WiFi
  • 2,246 reviews 3/10 Comfort
  • 2,140 reviews 5.2/10 Cleanliness
  • 773 reviews 5.4/10 Breakfast
  • 275 reviews 3.8/10 Food

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