Hotel Mercure Paris Saint-Ouen 4 stars

Customer review rating 4.2/5 2,500 reviews

ALLSAFE approved hotel

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Hotel Mercure Paris Saint-Ouen
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+ 20 Services

Hotel extras

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 saint-ouen
france

Tel: +33141664000

Fax: (+33)1/41664066

Check-in from 14h00

Check out up to 12h00

  • BUS :  LINE 137 GARIBALDI

  • METRO :  LINE 13 GARIBALDI / PORTE DE SAINT-OUEN

  • By plane

    LE BOURGET At 11km / 6 miles

  • By plane

    PARIS NORD CDG At 21km / 13 miles

  • By train

    GARE DU NORD At 3km / 2 miles

GPS :48.902654, 2.330929

Hotel services

LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 140 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 20 connecting rooms
    • 140 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • German
    • Spanish
    • English
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Iron
    • Iron at reception
Access to property
  • Mercure Paris Saint-Ouen Additional charge
    • On site
    • 47 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • FITNESS Currently unavailable
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Board games available

Our accommodation(s)

Our bedrooms blend industrial themes with quality comfort, complete with dreamy bedding and a marble bathroom. Even better, request a bedroom with balcony, or garden facing, or overlooking the rooftops.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 83

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Hotel Mercure Paris Saint-Ouen

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,500 reviews

TripAdvisor Rating 4.0/5

300 reviews

Good Stay

Customer review rating 4.5/5

Hichem Business - 11/10/2021 Confirmed reviews ALL

This hotel is great for me as it is very close to the office. However the table found in the room is too small and the noise coming from the ventilation is too high.

Good stay

Customer review rating 4.0/5

Francesca Business - 11/10/2021 Confirmed reviews ALL

Silent room, comfortable bed, welcoming staff

Good hotel but shower too small

Customer review rating 3.5/5

Anonymous Business - 09/10/2021 Confirmed reviews ALL

The hotel was pleasant, clean and well run. Would (and will) stat again soon. I did not fit in the shower cubicle despite being average size and could not lift my arms without banging my elbows. Would prefer to self serve my breakfast in these times or at least have the staff wear their mask on their face instead of chin

Customer review rating 1.5/5

Wb Couples - 28/09/2021 Confirmed reviews ALL

I made reservation for a parking spot, but during check in I was informed that due to an unexpected spike in visitors, there were no spots left and I should look for a spot on the street. As there was also a market planned for one of the days of my visit, the already limited number of parking spots got even smaller and it took me almost 2 hours of my precious time to find a suitable spot. Not really a customer-friendly way of handeling problems. I also wasn't to happy with parking my car outside for 2 days is this neighbourhood

Dear VHM B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are aware that last weekend was difficult regarding parking. Indeed, our establishment was full and therefore the parking too. We are sorry that you had to park your vehicle outside our car park. Rest assured, this will not happen again because we have taken necessary measures to avoid overbooking in parking spaces. Again, please excuse us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristina Guest Relation Assistant Manager
Customer review rating 3.0/5

Rc Business - 23/09/2021 Confirmed reviews ALL

Many missing amenities in the hotel room, but big thanks to Badu who went the extra mile to ensure that finally everything was working (including a change of room due to faulty phone)

Dear Roxanne C., We thank you for sharing your experience regarding your stay at the hotel Mercure Paris Saint-Ouen. It is always a pleasure to receive feedbacks. Nevertheless, we are sorry to hear that your stay did not live up to your expectations. We take note of your feedback in order to improve our service for your next stay. Badou thanks you for your special mention concerning him, he was very happy to help you during your stay. Looking forward to welcoming you again. Sincerely, Cristina Guest Relation Assistant Manager

Good stay

Customer review rating 5.0/5

Rui S. Business - 21/09/2021 Confirmed reviews ALL

Very nice room and proper clean. Good restaurant service.

Dear RUI S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. By the way, we thank you for taking the time to share your experience It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In fact, your satisfaction is our priority. We hope to see you soon again. Sincerely, Cristina Guest Relation Assistant Manager

Relaxing stay

Customer review rating 4.0/5

Lot Families - 06/09/2021 Confirmed reviews ALL

The staff was lovely and social, which made you feel at home right away. They knew how to interact with their guests. Good breakfast! A few technicalities in our room were fixed as soon as possible after we mentioned it.

Dear guests The entire Mercure Paris Saint-Ouen team was delighted to welcome you during your stay in our establishment. We thank you for taking the time to answer our satisfaction survey and look forward to welcoming you again. See you soon. Sincerely, Baptistine, Saleswoman

Good stay

Customer review rating 4.5/5

John Families - 04/09/2021 Confirmed reviews ALL

Good stay. Aircon not working in our room but without skipping a beat they gave us a free upgrade to a better room. Great service. Absolutely nothing to complain about. Only thing was that we had no water pressure in the shower.

Dear John, The entire Mercure Paris Saint-Ouen team was delighted to welcome you during your stay in our establishment. We thank you for taking the time to answer our satisfaction survey and look forward to welcoming you again. See you soon. Sincerely, Baptistine, Saleswoman

Excellent stay

Customer review rating 5.0/5

Anonymous Business - 03/09/2021 Confirmed reviews ALL

I believe the best strength of this structure lies in its staff. Over almost two weeks stay in your hotel, all personnel at the reception and at the restaurant has been extremely friendly every day, always smiling and ready to help. Particularly, Badou, Jasmine and Geraldine (I hope I remember the names correctly) are exceptional examples, extraordinarily committed, friendly and dedicated. I would also like to spend a few words for the hotel manager, providing a brilliant example of outstanding leadership, by working in the first line whenever and wherever required, supporting and motivating his staff also under pressure, and being committed, dedicated and friendly every day with every single guest. Congratulations for recruiting and hosting in your staff such brilliant, committed and dedicated talents.

Dear GABRIELE S., Thank you for sharing your experience regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I shared your comments with our team and they are motivated to continue. Your feedback is very encouraging and makes us want to surpass ourselves even more. It was a pleasure to welcome you and we look forward to seeing you again. Sincerely, Cristina Guest Relation Assistant Manager

Clean, up to date, and close to Paris

Customer review rating 4.5/5

Thomas Families - 03/09/2021 Confirmed reviews ALL

Good space, clean and up to date. Service accommodated all our request and communicating rooms (we have small children) were good.

Dear guests The entire Mercure Paris Saint-Ouen team was delighted to welcome you during your stay in our establishment. We thank you for taking the time to answer our satisfaction survey and look forward to welcoming you again. See you soon. Sincerely, Baptistine, Saleswoman

Good location, excellent staff

Customer review rating 3.0/5

John Business - 29/08/2021 Confirmed reviews ALL

The location is very convent for me to get to the office. The staff and team running the hotel are very friendly and very helpful.

Dear John, The entire Mercure Paris Saint-Ouen team was delighted to welcome you during your stay in our establishment. We thank you for taking the time to answer our satisfaction survey and look forward to welcoming you again. See you soon. Sincerely, Baptistine, Saleswoman

Well located

Customer review rating 4.0/5

Jela M. Families - 12/07/2021 Confirmed reviews ALL

All in all, a receptionist saved our trip. We bought a stay in the hotel trough the auction. Then the covid came, and a year later we came. Even I exchanged many emails with the hotel and had a confirmation for the dates, we were not in the sistem. It was almost 11 p.m and young receptionist Ms. JOVANA saved us. She was very polite and patient and resolved an issue. I assume if she was not there we would end up on back to Brussels

Dear Jela, The entire Mercure Paris Saint-Ouen team was delighted to welcome you during your stay in our hotel. We thank you for taking the time to answer our satisfaction survey and look forward to welcoming you again. See you soon. Sincerely, Baptistine, Saleswoman

Disappointed

Customer review rating 3.0/5

David Business - 10/07/2021 Confirmed reviews ALL

Overcharged for breakfast compared to Alstom rate. No provision at breakfast for lactose intolerant people. Need to add margarine and oat milk as a minimum. I will try one more time and if not available I will go to one of the many other hotels

Dear Mr H., Thank you for taking the time to tell us about your experience at Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your experience at the Breakfast, we took the time to remind the team of the specifity of the Alstom Negociated rate so that it does not happen again. Also, we have now added some visual communication for the guest to know that we have some almond and soy milk available on demand for lactose free choices. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Baptistine, Sales Team

Well located, super nice enthusiastic staff!

Customer review rating 5.0/5

H D. B. Business - 30/04/2021 Confirmed reviews ALL

I stayed in the hotel for 3 days the staff was very nice , especially the reception was very friendly and very helpful. They gave an exceptionally nice service. Thanks!

Dear HANS DE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Baptistine, Sales Attachee,

nice view

Customer review rating 4.5/5

B. J. Business - 27/11/2020 Confirmed reviews ALL

nice reception with goods room. make my stay pleasent

Dear j., Thank you for your kind comments following your stay at Mercure Paris Saint-Ouen. It was our great pleasure to welcome you. All the team looks forward to seeing you again very soon. Have a great week ! Sincerely, Baptistine, Sales Team

Great hotel

TripAdvisor rating 5.0/5

ILONKASXM Couples - 25/12/2019 TripAdvisor review

Great hotel, great and friendly staff, nice breakfast. Great & comfortable rooms. Well organized, easy... comfortable beds. I would recommend this hotel . It is easy accessable with public transportation

it was ok

TripAdvisor rating 3.0/5

Venture58709630379 Business - 13/05/2019 TripAdvisor review

I went there only one night. Everything was good except that in the Morning the shower was cold. It appears that the entire hotel was in the same case. 4 stars and cold water ! not a word of apologise before I asked.

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Wieczorek

Disappointing for a Mercure

TripAdvisor rating 2.0/5

PGK211 Business - 17/09/2018 TripAdvisor review

Overall impression: badly managed propertyOrdered taxi via reception and was ripped off by taxi driver; when I mentioned my disappointment to the hotel about this incident they initially only answered that they would always call the same taxi company and that they were not responsible. After talking to s.o. from management I was promised they would look into it - never got a reply.Tables in lobby so filthy in the morning that I did not dare to place my laptop on the table - comment from manager: we have not found the right product yet to clean the tables (in other words:" we couldn't care less"??). As a Platinum Accor customer I am just wondering how they came to call themselves Mercure.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexia SEON Housekeeping Manager

Highly recommended for a stay in Paris

TripAdvisor rating 5.0/5

elsieverbist Friends getaway - 11/07/2018 TripAdvisor review

The room was a nice sized room, comfortable bed, hardwood floor, decent sized bathroom. Hotel staff was very friendly and helpful. Very close to Stade de France and subway access was near the hotel. Parking for car under the hotel, available after check-in.

Dear Elsieverbist, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, sales Department

Lovely hotel just outside Paris city centre.

TripAdvisor rating 4.0/5

Paul T Couples - 24/05/2018 TripAdvisor review

This is a lovely hotel. Friendly staff. Very nice room & comfortable bed. The only problem was in the bathroom-the water ran out of the sink because the plug didn't fit properly-but this may have just been this one room. And there was both a bath & a shower. Breakfast was terrific-a wide selection of hot & cold food & drink. The surrounding area has lots of shops & places to eat. I would definitely recommend this hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlotte Fourtier Sales Department

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