Hotel Mercure Paris Saint-Ouen 4 stars

Customer review rating (ALL Rating) 4.3/5 1,453 reviews

Hotel Mercure Paris Saint-Ouen - Image 1
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Description

Hotel extras

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

Our accommodation(s)

Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 SAINT-OUEN
France

GPS:48.902654, 2.330929

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,453 reviews

Customer review rating 4.5/5

Ryen P. Solo - Confirmed reviews ALL

Very welcoming and friendly staff experience. Enormous selection of breakfast choices with coffee and tea.

Dear Ryen, 90/100 and a title that truly makes us smile: “Excellence and comfort” 😄✨ Thank you very much for your wonderful feedback! We are delighted that our team’s warm welcome and the wide variety of breakfast options helped make your stay both comfortable and enjoyable. We’ll keep those last 10 points in mind as motivation to keep improving, and hopefully earn that perfect 100/100 on your next visit 😉💖 We look forward to welcoming you again, The Mercure Paris Saint-Ouen Team

Customer review rating 4.0/5

Katherine H. Families - Confirmed reviews ALL

Clean room but it too 30-40 minutes to get to major landmarks. Nice staff and we appreciated the clean water in the lobby to fill our water bottles. Felt safe. You must try the bakery next door. Very fresh.

Customer review rating 3.0/5

Herman S. Families - Confirmed reviews ALL

I booked a room with a bathtub and we didn't get one. Only a very unsatisfactory shower was given to us.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand that you specifically booked a room with a bathtub, but were instead provided with a room that only had a shower, which did not meet your expectations. I sincerely apologize for this discrepancy and the inconvenience it caused during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charles, general manager

Customer review rating 1.5/5

Thierry L. Families - Confirmed reviews ALL

I had to change room after first night because shower wasn't draining properly. House phone in first room wasn't working either as well as night lights. Shower in second room wasn't draining properly either and bathroom sink was emptying very slowly

Hello Thierry L., Thank you for taking the time to share your feedback. We are truly sorry for the multiple issues you experienced during your stay, from the drainage problems in both showers and the slow sink, to the non-functioning house phone and night lights in your first room. Please know that your comments have been shared with our maintenance and management teams to ensure these issues are addressed promptly. We sincerely regret that your experience did not meet the standards you and we expect from Mercure Paris Saint-Ouen. We hope to have the opportunity to welcome you back and provide the comfortable and seamless stay you deserved. Best regards, The Mercure Paris Saint-Ouen Team

Customer review rating 3.5/5

Jeroen J. Couples - Confirmed reviews ALL

Bathroom needs renovating

Dear Jeroen, Thank you for your feedback and for your score of 70/100 we truly appreciate it. We’ve taken good note of your comment regarding the bathroom. It seems it didn’t quite get the standing ovation we were hoping for! Rest assured, your remark has been shared with our team, as we’re always looking for ways to improve our facilities. We do hope that the rest of your stay made up for this, and that we’ll have the opportunity to welcome you back for an even better experience next time hopefully with a bathroom that steals the show 😉 Kind regards, The Mercure Paris Saint-Ouen Team

Other web-users rate our hotel

  • 530 reviews 8.7/10 Location
  • 896 reviews 6.4/10 Room
  • 1,054 reviews 8.8/10 Service
  • 12 reviews 3.1/10 WiFi
  • 393 reviews 6.4/10 Cleanliness
  • 391 reviews 7.5/10 Breakfast
  • 115 reviews 4.1/10 Amenities

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