Hotel Mercure Paris Saint-Ouen 4 stars

Customer review rating (ALL Rating) 4.3/5 1,441 reviews

Hotel Mercure Paris Saint-Ouen - Image 1
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Description

Hotel extras

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

Our accommodation(s)

Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 SAINT-OUEN
France

GPS:48.902654, 2.330929

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,441 reviews

Customer review rating 0.5/5

Christopher M. Families - Confirmed reviews ALL

No A/C

Customer review rating 4.0/5

Hendrik D. Business - Confirmed reviews ALL

The airco in room 519 gave off an extremely unpleasant stench of stagnant water. Bore with it on night one, but following a sunny day it became unbearable when I returned in the afternoon. Staff at reception was very understanding and directly booked me into another room - no discussions and quickly arranged. Well done and thanks. (PS: Problem seems known and not isolated, as my colleague in room 719 mentioned the bad smell to me the next day, but in the end didn't as for a room change)

Dear Hendrik D., Thank you very much for your detailed feedback following your stay at Mercure Paris Saint-Ouen. We are sincerely sorry for the unpleasant odor coming from the air conditioning in room 519. This is clearly not the experience we want our guests to have, and we fully understand how uncomfortable it must have been. We are, however, very pleased to read your kind words about our reception team. Their quick and flexible handling of your room change is exactly the standard of service we aim to deliver every day. Your appreciation will mean a lot to them. Please also note that your comment regarding a possible recurring issue has been taken very seriously and has been shared with our technical team for immediate inspection of the relevant units. We hope to have the pleasure of welcoming you again under much more comfortable conditions. Kind regards, The Mercure Paris Saint-Ouen Team

Customer review rating 1.0/5

Ian R. Business - Confirmed reviews ALL

No door on shower and drain backed up. Had to have a very short shower and even then it flooded the room and soaked my luggage

Dear Ian R., Thank you for taking the time to share your feedback following your stay at Mercure Paris Saint-Ouen. We are truly sorry for the serious inconvenience caused by the shower drainage issue and the lack of proper water containment, which unfortunately led to flooding in your room and damage to your luggage. This is certainly not the experience we aim to provide our guests. Your comments have been immediately shared with our maintenance team for a thorough inspection and corrective action. We sincerely hope to have the opportunity to restore your confidence during a future stay under much better conditions. Kind regards, The Mercure Paris Saint-Ouen Team

Customer review rating 4.5/5

Samantha E. Business - Confirmed reviews ALL

Good experience

Dear Samantha E., Thank you very much for your feedback 😊 “Good experience” short, clear, and very pleasing to read! It means the essentials were just right, which is exactly what we aim for ✨ We’ll gladly take your 90/100 as a little wink… and a friendly invitation to go after the remaining 10 points on your next stay 😉 We look forward to welcoming you again at the Mercure Paris Saint-Ouen. The Mercure Paris Saint-Ouen Team 🌿

Customer review rating 5.0/5

Herman S. Couples - Confirmed reviews ALL

Badout was extremely helpful and gracious. He deserves a huge promotion. He not only remembered us from 2 years ago, but was very kind.

Dear Herman S., Thank you so much for your wonderful message 😊 Badou will be absolutely delighted to read your kind words although we should warn you… after a comment like this, he may start checking for available offices upstairs for that “huge promotion” 😉 We are especially touched that he remembered you after two years. Creating that feeling of being welcomed back “like family” is exactly the experience we hope to offer every guest. Thank you again for your trust and your perfect 100/100 ✨ We already look forward to welcoming you back to the Mercure Paris Saint-Ouen for another wonderful stay. The Mercure Paris Saint-Ouen Team 🌟

Other web-users rate our hotel

  • 535 reviews 8.7/10 Location
  • 893 reviews 6.5/10 Room
  • 1,055 reviews 8.8/10 Service
  • 11 reviews 3.8/10 WiFi
  • 394 reviews 7.8/10 Breakfast
  • 381 reviews 6.7/10 Cleanliness
  • 115 reviews 4.1/10 Amenities

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