Hotel Mercure Paris Saint-Ouen 4 stars

Customer review rating (ALL Rating) 4.3/5 1,250 reviews

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Hotel Mercure Paris Saint-Ouen - Image 1
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Hotel Mercure Paris Saint-Ouen - Image 4
115 Avenue Gabriel Peri, 93400 SAINT-OUEN, France

Description

Hotel extras

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

Our accommodation(s)

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Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 SAINT-OUEN
France

GPS:48.902654, 2.330929

Telephone
Fax +33 1 41 66 40 66

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,250 reviews

TripAdvisor Rating  3.8/5  366 reviews

Good service. Polite staff.

Customer review rating 4.5/5

Dr C. Business - Confirmed reviews ALL

Dear Wendy, Thank you for your kind words! We are delighted to hear that you enjoyed your stay and found our staff polite, the service good, and the rooms clean. Your feedback is greatly appreciated, and we look forward to welcoming you again soon for another pleasant experience. Céline Bideau Front Desk & Guest Experience Manager

Excellent stay

Customer review rating 5.0/5

Emmanuel A. Solo - Confirmed reviews ALL

Dear Emmanuel, Thank you for your wonderful feedback! We are thrilled to hear that you had an excellent stay and that our staff was able to provide professional and helpful service. We truly appreciate your kind words and look forward to welcoming you again soon! Céline Bideau Front Desk & Guest Experience Manager

Not look like a 4-star hotel

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Dear Mr Z. Thank you for your feedback. We\'re glad to hear that you received good service at the reception. However, we are sorry to hear that the facilities did not meet your expectations. We are currently working on updating and improving certain aspects of the hotel to enhance the experience for our guests. Regarding the paper cups, we would like to highlight that we are committed to sustainability, which is why we have chosen to eliminate plastic items from our operations. Additionally, we are proud to have earned the \"Cle Verte\" certification, reflecting our commitment to environmental responsibility. We hope to have the opportunity to welcome you back in the future with an improved experience. Céline Bideau Responsable Réception et Expérience Client

Quiet and cosy hotel, breakfast in need of improvement

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for your feedback! We are thrilled to hear that you found our hotel quiet and cosy, and that our team was friendly and helpful. We sincerely appreciate your comments about the breakfast, and we will take them into consideration as we continue to improve our offerings. Regarding the bedding, we apologize for any misunderstanding; we usually change bedding upon request or during longer stays, and we will make sure to clarify this for future visits. We\'re glad to know that you had an overall pleasant experience and we look forward to welcoming you again! Céline Bideau Responsable Réception et Expérience Client

Staff amazing but hotel premises nice from far but far from nice

Customer review rating 2.0/5

Ouissam Couples - Confirmed reviews ALL

Dear Ouissam, Thank you for taking the time to share your experience. We are truly sorry to hear that the hotel facilities did not meet your expectations. Your comfort and satisfaction are our top priorities, and we take your feedback very seriously. However, we are glad that our team was able to provide you with warm and attentive service, especially by keeping your insulin pen safe until you retrieved it. We will make sure to pass along your kind words to our staff, who always strive to offer the best possible service to our guests. Regarding your comments about the room and amenities, we regret that the description did not match your experience. We have taken note of your feedback regarding the view, bedding, and facilities, and we will share it with the relevant teams to improve the experience for future guests. We hope to have the opportunity to welcome you again under better conditions. Best regards, Céline Bideau Reception and Guest Experience Manager

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Other web-users rate our hotel

  • 480 reviews 8.7/10 Location
  • 840 reviews 6.6/10 Room
  • 943 reviews 8.9/10 Service
  • 13 reviews 6.5/10 WiFi
  • 413 reviews 6.8/10 Cleanliness
  • 390 reviews 7.4/10 Breakfast
  • 106 reviews 4.8/10 Amenities
  • 17 reviews 2.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.