Hotel Mercure Paris Saint-Ouen

Hotel Mercure Paris Saint-Ouen 4 stars

Customer review rating (ALL Rating) 4.4/5 1,220 reviews

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Hotel extras

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

ALLSAFE approved hotel

Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 SAINT-OUEN
France

GPS:48.902654, 2.330929

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Our accommodation(s)

Our bedrooms blend industrial themes with quality comfort, complete with dreamy bedding and a marble bathroom. Even better, request a bedroom with balcony, or garden facing, or overlooking the rooftops.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,220 reviews

TripAdvisor Rating  4.0/5  327 reviews

Breakfast was not good

Customer review rating 3.0/5

Ankush Business - Confirmed reviews ALL

Breakfast was not good Body lotion etc was not available

Dear ANKUSH J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karene

Well located, Good Breakfast, Dissatisfied with the services

Customer review rating 3.0/5

R. Business - Confirmed reviews ALL

Location (+), Breakfast (+), Rooms (ok), Services not good - I asked for Iron & Ironing Board - I was asked by reception to come down and take the board and Iron by myself to the room, no creams in the toilet, I came 30 mins earlier than 1400, and room was not ready was waiting for another ~40 mins to have the room ready.

Good location

Customer review rating 4.0/5

Venkata S. Business - Confirmed reviews ALL

Nice stay

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karene

Well Located, Secure Garage & Excellent Breakfast

Customer review rating 4.5/5

Ray D. Couples - Confirmed reviews ALL

We chose the hotel near the perapherique, since we had to take our car everywhere because my wife is disabled. The room was very nice with a small balcony and view over the garden. The bed was very comfortable and the bathroom with shower worked well. There was a small safe for passports etc. The lift went down to the garage, that was very secure and needed your room key to enter or leave. The highlight in our opinion was the excellent breakfast with much choice of either hot or cold and fresh pastries. We don't see how anybody could be disappointed. The staff were friendly and helpful

Dear RAYMOND D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Karene

Could use some improvements

Customer review rating 3.0/5

Bianca B. Business - Confirmed reviews ALL

Likes: the breakfast buffet (I absolutely loved the selection of teas), our first meet & greet with one of the staff from the reception (not the same experience with all of them), and the comfort of the bed and lighting. Dislikes: cleanliness - there was an overall feeling of old to the hotel also given by it not being thoroughly cleaned, bathroom was smelling really bad. There was soap only in the shower and not at the washbasin so I always had to go into the shower to get soap to wash my hands. I could not sleep because of how hot it was in the room. Finally, the price is way too high for these conditions. I did not have the time to report the problems as I was on a very busy schedule, but do hope this input is taken into consideration for improvement. All in all, not disappointed, but I would not say it was a 4* but rather a 3* hotel.

Dear Miss B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Karene

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Other web-users rate our hotel

  • 326 reviews 8.5/10 Location
  • 600 reviews 7.4/10 Room
  • 639 reviews 8.9/10 Service
  • 14 reviews 7.1/10 WiFi
  • 271 reviews 8/10 Breakfast
  • 268 reviews 7.2/10 Cleanliness
  • 9 reviews 1.4/10 Bar
  • 6 reviews 0/10 Pool

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