Hotel Mercure Paris Saint-Ouen 4 stars

Customer review rating (ALL Rating) 4.3/5 1,459 reviews

Hotel Mercure Paris Saint-Ouen - Image 1
Hotel Mercure Paris Saint-Ouen - Image 2
Hotel Mercure Paris Saint-Ouen - Image 3
Hotel Mercure Paris Saint-Ouen - Image 4

Description

Hotel extras

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

Our accommodation(s)

Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 SAINT-OUEN
France

GPS:48.902654, 2.330929

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,459 reviews

Customer review rating 1.5/5

Thierry L. Families - Confirmed reviews ALL

I had to change room after first night because shower wasn't draining properly. House phone in first room wasn't working either as well as night lights. Shower in second room wasn't draining properly either and bathroom sink was emptying very slowly

Hello Thierry L., Thank you for taking the time to share your feedback. We are truly sorry for the multiple issues you experienced during your stay, from the drainage problems in both showers and the slow sink, to the non-functioning house phone and night lights in your first room. Please know that your comments have been shared with our maintenance and management teams to ensure these issues are addressed promptly. We sincerely regret that your experience did not meet the standards you and we expect from Mercure Paris Saint-Ouen. We hope to have the opportunity to welcome you back and provide the comfortable and seamless stay you deserved. Best regards, The Mercure Paris Saint-Ouen Team

Customer review rating 3.5/5

Jeroen J. Couples - Confirmed reviews ALL

Bathroom needs renovating

Dear Jeroen, Thank you for your feedback and for your score of 70/100 we truly appreciate it. We’ve taken good note of your comment regarding the bathroom. It seems it didn’t quite get the standing ovation we were hoping for! Rest assured, your remark has been shared with our team, as we’re always looking for ways to improve our facilities. We do hope that the rest of your stay made up for this, and that we’ll have the opportunity to welcome you back for an even better experience next time hopefully with a bathroom that steals the show 😉 Kind regards, The Mercure Paris Saint-Ouen Team

Customer review rating 1.0/5

Akash G. Business - Confirmed reviews ALL

There is no metro nearby. The breakfast was shitty and with no proper food. Even desserts were soggy.

Dear Akash G., Thank you for sharing your feedback regarding your stay at Mercure Paris Saint-Ouen. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding the breakfast, we do have a metro station at 5 minutes by walk wich is named Garibaldi but we are sorry you didn't found it. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our team so that improvements can be made, especially in the quality and variety of our breakfast offerings. We hope to have the opportunity to welcome you again and provide a stay that better reflects the standards we strive to maintain. Kind regards, The Team Mercure Paris Saint-Ouen

Customer review rating 5.0/5

Sheller R. Families - Confirmed reviews ALL

Our vacation to Paris was amazing not only did my family and I love the vibrant city of Paris, but also the hotel felt like home. The staff of the hotel kept its promises and although my booking process was a bit complicated due to some changes that had to be made everything was managed according to how we discuss it by email. My special thanks goes out to Mr. Badou who assisted me in the whole process. Thank you very much for the nice service and your hospitality

Dear Mrs. R., What a pleasure it was to read your wonderful review, and thank you so much for your exceptional 10/10 rating following your stay at the Mercure Paris Saint-Ouen. We are truly delighted to hear that your vacation in Paris was amazing and that our hotel made you and your family feel at home. Your satisfaction is the greatest reward for our entire team. We also sincerely appreciate your kind words regarding the handling of your reservation. We understand that changes can sometimes be complex, and we are very pleased that everything was managed according to our email discussions and met your expectations. Your special thanks will be warmly passed on to Mr. Badou, who will be truly touched by your recognition. It was a real pleasure to welcome you and your family, and we hope to have the opportunity to host you again on your next visit to Paris. With our warmest regards, The Team at Mercure Paris Saint-Ouen

Customer review rating 0.5/5

Catherine D. Friends - Confirmed reviews ALL

My stay at this hotel has been nothing short of incredibly aggravating and the opposite of relaxing. From the beginning of my stay right until the end, it has been a series of avoidable errors at the hands of careless staff. It started off badly when the lady handling our check-in didn’t even verify my status or offer us a welcome beverage and was generally off-putting and clearly not enjoying her work. I would describe her as unwelcoming. Our experience got worse as I elected to forgo housekeeping for three nights since we didn’t need it. It turns out that this is not a good idea if you end up needing anything from housekeeping. They left our room with almost no shower soap and hand cream—the dispenser was empty. I had to ask four times over the span of one day to obtain more shower soap. We called to request it, and it never came. We asked for it downstairs and received lotion instead. I went down again and asked—nothing. The fourth time, I went down again and witnessed the front desk calling housekeeping, who had never noted that we needed anything in the first place. Incredibly unprofessional and frustrating. To top matters off, they tried to charge me for a late checkout because no one checked the guest status. They also didn’t alert housekeeping, or housekeeping failed to note it again, because housekeeping entered my room to tell me to leave over an hour before the late checkout we had arranged. Other points of note include the shower, which floods the entire bathroom due to a ridiculous design. I cannot recommend this hotel to anyone seeking rest, competent and polite service, and a seamless stay. I truly do not understand how this hotel functions, but I won’t be back to find out.

Bonjour Catherine, Nous vous remercions d’avoir partagé votre expérience et sommes sincèrement désolés que votre séjour n’ait pas été à la hauteur de vos attentes. Nous regrettons profondément les désagréments rencontrés lors de votre enregistrement et le manque d’accueil que vous avez ressenti. Ce n’est absolument pas le niveau de service que nous souhaitons offrir à nos clients. Vos remarques concernant le service de ménage et la disponibilité des produits d’hygiène ont été transmises à nos équipes pour éviter que cela ne se reproduise. Concernant la gestion du départ tardif et les difficultés rencontrées avec la salle de bain, nous allons également revoir nos procédures afin d’améliorer la communication interne et le confort de nos clients. Nous comprenons parfaitement votre frustration et nous vous présentons nos excuses les plus sincères. Nous espérons avoir une nouvelle opportunité de vous accueillir et de vous offrir le véritable niveau de service Mercure, plus à la hauteur de vos attentes. Cordialement, L’équipe Mercure Paris Saint-Ouen

Other web-users rate our hotel

  • 528 reviews 8.9/10 Location
  • 887 reviews 6.6/10 Room
  • 1,058 reviews 8.7/10 Service
  • 12 reviews 2.8/10 WiFi
  • 388 reviews 6.4/10 Cleanliness
  • 387 reviews 7.4/10 Breakfast
  • 111 reviews 4.2/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Saint Ouen