Hotel Mercure Paris Saint-Ouen 4 stars

Customer review rating (ALL Rating) 4.3/5 1,533 reviews

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Hotel Mercure Paris Saint-Ouen - Image 1
Hotel Mercure Paris Saint-Ouen - Image 2
Hotel Mercure Paris Saint-Ouen - Image 3
Hotel Mercure Paris Saint-Ouen - Image 4
115 Avenue Gabriel Peri, 93400 SAINT-OUEN, France

Description

Hotel extras

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 double bed

Photo out of - Superior Room with 1 double bed

Choose a comfortable and stylish room with individually controlled air conditioning, minimum 40" TV, safe, mini fridge, tea and coffee making facilities and free WIFI. Marble bathroom with shower or bathtub and hair dryer.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Choose a comfortable and stylish room with individually controlled air conditioning, minimum 40" TV, safe, mini fridge, tea and coffee making facilities and free WIFI. Marble bathroom with shower or bathtub and hair dryer.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Choose a comfortable and stylish room with individually controlled air conditioning, minimum 40" TV, safe, mini fridge, tea and coffee making facilities and free WIFI. Marble bathroom with shower or bathtub and hair dryer.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
See availabilities

Opt for a stylish and comfortable room with individual air conditioning, 40" TV min., safe, mini-fridge, coffee/tea-making facilities. Free WIFI incl. Marble bathroom with a shower and a hairdryer.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
See availabilities

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
See availabilities

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
See availabilities

Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 SAINT-OUEN
France

GPS:48.902654, 2.330929

Telephone
Fax +33 1 41 66 40 66

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 140 rooms
  • 5 rooms for people with reduced mobility
  • 5 connecting rooms
  • 140 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Board games available
  • Foosball

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Bodybuilding equipment/Gym

  • Nearby

Gym

  • On site

Gym

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 47 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.57 ft

  • Parking pricing: 20.00 € 20 EUR Per day

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Park with sand pit
  • Smoke extractors in car park

Accessibility

  • Elevators

LA FABRIQUE A SAVEURS

Photo out of - LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Cooking style
French
Capacity
45
Accessibility
Accessible service
93400 Saint-ouen, France
Telephone +33 1 41 66 40 05

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

The Fabrique à Saveurs bar is ideal for a one-to-one or an after-work on the terrace. Try the Bettane and Desseauve signature menu in this wine bar, which is themed in honour of Saint-Ouen industry.

Buffet

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,533 reviews

Customer review rating 4.0/5

David C. Business - Confirmed reviews ALL

Dear David, Thank you for your kind words about our location and our team. We're glad you enjoyed a comfortable stay with us. À bientôt, we hope to welcome you back to Saint-Ouen soon! Babacar, Receptionist Mercure Paris Saint-Ouen

Customer review rating 5.0/5

Pascal B. Couples - Confirmed reviews ALL

Bonjour Pascal, Merci beaucoup pour ce super retour ! Un petit-déjeuner bien rempli et du choix pour tous les goûts : de quoi commencer la journée du bon pied ! 🥐☕ Votre 100/100 nous donne le sourire ! Au plaisir de vous accueillir à nouveau ✨ L’équipe du Mercure Paris Saint-Ouen

Customer review rating 2.0/5

Ankush J. Business - Confirmed reviews ALL

Dear Mr. J., Thank you for your feedback. We are sorry that the breakfast experience did not meet your expectations, especially during your 8-night stay. 🙏 We take note of your comments regarding the vegetarian options and the lack of variety, and we will share them with our breakfast team. We hope to have the opportunity to offer you a more enjoyable experience next time. L'équipe Mercure Paris Saint-Ouen🌟

Customer review rating 1.0/5

Merve C. A. Business - Confirmed reviews ALL

Dear Ms. C. A., Thank you for sharing your feedback. We are sorry that the condition of the room, furniture and breakfast area did not meet your expectations. 🙏 We take your comments seriously, particularly regarding the desks, seating and organization of the breakfast area, and will share them with the relevant teams. We hope to have the opportunity to provide you with a more comfortable experience in the future. L'équipe Mercure Paris Saint-Ouen🌟

Customer review rating 3.5/5

Dominique W. Solo - Confirmed reviews ALL

Dear Ms. W., Thank you for your detailed feedback and for your 70/100. We’re glad you enjoyed our location, the easy access to the Stade de France, and the warm welcome from our team. We’re sorry, however, that your experience in the bathroom did not meet your expectations. Your comments regarding the smell, sink and shower shelf have been shared with our maintenance team for attention. We also regret the disturbance you experienced during the night. We hope to have the pleasure of welcoming you back for a more peaceful and comfortable stay ideally with a concert and without any unexpected shaking! 😉 Warm regards, The Mercure Paris Saint-Ouen Team

Dear David, Thank you for your kind words about our location and our team. We're glad you enjoyed a comfortable stay with us. À bientôt, we hope to welcome you back to Saint-Ouen soon! Babacar, Receptionist Mercure Paris Saint-Ouen

Customer review rating 5.0/5

Pascal B. Couples - Confirmed reviews ALL

Simpas

Bonjour Pascal, Merci beaucoup pour ce super retour ! Un petit-déjeuner bien rempli et du choix pour tous les goûts : de quoi commencer la journée du bon pied ! 🥐☕ Votre 100/100 nous donne le sourire ! Au plaisir de vous accueillir à nouveau ✨ L’équipe du Mercure Paris Saint-Ouen

Customer review rating 2.0/5

Ankush J. Business - Confirmed reviews ALL

Daily same vegetarian breakfast for 8 days. There was no change made , even after requesting two times.

Dear Mr. J., Thank you for your feedback. We are sorry that the breakfast experience did not meet your expectations, especially during your 8-night stay. 🙏 We take note of your comments regarding the vegetarian options and the lack of variety, and we will share them with our breakfast team. We hope to have the opportunity to offer you a more enjoyable experience next time. L'équipe Mercure Paris Saint-Ouen🌟

Customer review rating 1.0/5

Merve C. A. Business - Confirmed reviews ALL

The rooms are quite old, and the hotel doesnt look like a working hotel. The desk was very small, and chair was very old. The breakfast desk was also quite disorganized, and again not well suited for a business setting.

Dear Ms. C. A., Thank you for sharing your feedback. We are sorry that the condition of the room, furniture and breakfast area did not meet your expectations. 🙏 We take your comments seriously, particularly regarding the desks, seating and organization of the breakfast area, and will share them with the relevant teams. We hope to have the opportunity to provide you with a more comfortable experience in the future. L'équipe Mercure Paris Saint-Ouen🌟

Customer review rating 3.5/5

Dominique W. Solo - Confirmed reviews ALL

I had planned to go to a concert at Stade France, this is mainly the reason why I chose this hotel. The hotel is located in the northern suburbs of Paris, it is mostly quiet, and accessible by metro line 13. It is only 3 stops from Stade France which makes it a perfect choice for me to stay here. The receptionists were so kind and helpful! There are multiple supermarkets within walking distance and lots of restaurants. I had a room at the end of the hallway, which was perfect as you don't get disturbed by fellow travelers passing by. My stay was quiet most of the times, beside one night where something heavy passed by, I think, and it did shake my room. I still haven't figured out what caused such noise and shaking, it happened multiple times that night. My only complaint is the bathroom. The first time I used the bathroom there was a strong urine smell, which faded overtime luckily. The sink was a bit too low, causing everything on the sink to get wet while washing your face. Lastly, the shelf in the shower felt not stable and was positioned in such a way that I kept bumping into it while showering. Also, the edge of the shelf is pretty sharp to the point where you definitely can a cut if you bump into it.

Dear Ms. W., Thank you for your detailed feedback and for your 70/100. We’re glad you enjoyed our location, the easy access to the Stade de France, and the warm welcome from our team. We’re sorry, however, that your experience in the bathroom did not meet your expectations. Your comments regarding the smell, sink and shower shelf have been shared with our maintenance team for attention. We also regret the disturbance you experienced during the night. We hope to have the pleasure of welcoming you back for a more peaceful and comfortable stay ideally with a concert and without any unexpected shaking! 😉 Warm regards, The Mercure Paris Saint-Ouen Team

Customer review rating 5.0/5

Hoi Y. Y. Friends - Confirmed reviews ALL

very good location, about 8 mins walk from the metro station. Staff Mohammed is very nice and helpful. Room is a bit old style but very clean.

Dear Hoi Y. Y., Thank you so much for your wonderful 100/100! 💙 We’re delighted you enjoyed our convenient location, the cleanliness of your room and the warm welcome from Mohammed. We’ll be sure to share your kind words with him! We hope to welcome you back soon for another lovely stay. 😊 Warm regards, The Mercure Paris Saint-Ouen team 💙

Customer review rating 2.0/5

Theresa F. Business - Confirmed reviews ALL

I liked the location and the staff was really nice. The room was good size-wise. However it smelled, the AC was not working perfectly and you could not open the window. The bathroom was unfortunately not really well equipped, there was no space to put my stuff and not enough hangers for my towels. besides that the shower was heavily scaled

Dear Theresa, Thank you for your honest feedback and for highlighting our location, spacious rooms and friendly team. 😊 We’re truly sorry that the room comfort, AC and bathroom facilities did not meet your expectations. Your comments regarding the smell, shower and storage space have been shared with our team for improvement. We hope to have the opportunity to offer you a much more comfortable stay next time. Warm regards, The Mercure Paris Saint-Ouen Team

Customer review rating 5.0/5

Elvira D. P. Friends - Confirmed reviews ALL

Warm welcoming from the receptionist, very beautiful room with all the comforts. The mattress was perfect and so the interiors.

Dear Elvira, Thank you so much for this wonderful 100/100! 😊 We’re delighted that you enjoyed the warm welcome, the comfort of your room, and especially the perfect mattress! A comfortable bed and a warm welcome… the perfect recipe for a great stay! 😉 We hope to welcome you back soon. The Mercure Paris Saint-Ouen Team

Customer review rating 3.5/5

Rushabha J. Families - Confirmed reviews ALL

Our toilet flush did not work. Neither did the airco. When we were booking it shoes food service and all. Really dumb there was absolutely nothing. It’s vacation time people travel with kids. You guys had no food and bar and all shuts at 5 or something.

Dear Rushabha, Thank you for your feedback and for appreciating the comfort of your room. We sincerely apologize for the issues with the flush and air conditioning, as well as for the limited food and bar service during your stay. We completely understand your frustration, especially when travelling with children. We’ll do our best to ensure that, next time, everything works smoothly including the flush! 😉 Warm regards, The Mercure Paris Saint-Ouen Team

Customer review rating 3.5/5

Christopher R. Couples - Confirmed reviews ALL

Room size was a bit small (incomparison to say most Premier Inn rooms at the same price) but everything worked well with a small area to put the suitcase and clothes. Wifi worked very well. Parking building access via lift so very easy. Some Metro lines closed (Garibaldi) so had to use trams / buses more than planned. Breakfast was lovely as were the people at this hotel.

Dear Mr. R., Thank you for your detailed feedback and for the lovely compliments about our team, breakfast and parking! 😊 We’re sorry the room felt a little compact — Paris has its way of making every square metre count! 😉 We hope to welcome you again for another pleasant stay. Warm regards, The Mercure Paris Saint-Ouen Team

Customer review rating 3.0/5

Nacim M. Families - Confirmed reviews ALL

The hotel is conveniently situated near the metro station, as well as various grocery stores and bakeries. While the neighborhood presents a mix of positive and negative aspects, this is not a reflection of the hotel itself. The establishment could benefit from some maintenance and aesthetic updates, such as replacing the dry plants at the entrance and updating the outdated carpet. The check-in process was excellent, with minimal waiting time. However, the breakfast service could be improved with more attentive staff and better replenishment of items. Overall, it was a pleasant stay, and I would recommend it.

Dear Nacim, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed our convenient location, efficient check-in process, and overall stay. We also appreciate your constructive comments regarding the hotel’s maintenance, the entrance plants, carpet, and breakfast service. Your observations have been noted and will be shared with the relevant teams as we continuously work to improve our facilities and services. Thank you again for recommending our hotel. We hope to have the pleasure of welcoming you back for an even more enjoyable stay. Kind regards, The Hotel Management

Customer review rating 2.0/5

Aikaterini X. Families - Confirmed reviews ALL

I am writing to constructively share some feedback regarding our recent stay at your hotel, specifically concerning the breakfast service and housekeeping, in hopes that it will help improve your services. Last year, I stayed at a Mercure hotel in Vienna and had an excellent experience. It was because of that high standard of service that I specifically chose to book with the same chain for my trip to Paris. Unfortunately, my experience this time was very different. We found the cleanliness standards at breakfast to be lower than expected. The plates, cups, and tables were often not properly cleaned. We noticed that tables were simply wiped down with a cloth, which unfortunately pushed crumbs directly onto the chairs instead of clearing them away. Additionally, the food quality did not meet expectations. The fruit salads did not appear fresh, and the croissants were frequently soft and melted. Lastly, we felt that the staff at the breakfast area was indifferent and not particularly welcoming, giving the impression that serving guests was a burden rather than a professional duty. Furthermore, the room cleanliness was also insufficient. For instance, three used coffee cups were left in our room for three consecutive days without being cleared or replaced by the housekeeping staff. I hope these comments will be helpful in improving your services. Thank you for your time and understanding.

Dear Aikaterini, Thank you for taking the time to share such detailed feedback. We are truly sorry that your experience in Paris did not meet the standards you had previously experienced at Mercure in Vienna. We sincerely apologize for the issues you encountered at breakfast, both regarding cleanliness and the quality of the products, as well as the lack of warmth from our team. Your comments are taken seriously and will be shared with the departments concerned. We are also very sorry about the housekeeping service. Leaving used coffee cups in your room for three days is certainly not the level of service we aim to provide. We hope to have the opportunity to welcome you again and show you that we can do much better. 💙 The Mercure Paris Saint-Ouen Team

Customer review rating 5.0/5

Clement L. Couples - Confirmed reviews ALL

N/A

Dear Clement, Thank you for this perfect 100/100! ⭐ We’re delighted you had a very good stay with us. We look forward to welcoming you again at Mercure Paris Saint-Ouen! Warm regards, The Mercure Paris Saint-Ouen Team

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

The 5th time at same hotel I consider as my home in Paris everything was amazing like every time

Hello, Thank you so much for coming back for the 5th time! Knowing you consider us your home in Paris means a lot to the whole team. Bienvenue à la maison – we'll keep the light on for your 6th visit! Gerline, Management Mercure Paris Saint-Ouen

Customer review rating 3.0/5

Timothy L. Families - Confirmed reviews ALL

I was really shocked that we had only paper cups in our rooms (I booked two interconnected rooms). I had to request proper glasses and cups, and argue with staff before I received them. There was no soap or gel in my bathroom, at either the sink or the shower - both containers were empty. Parts of the room were filthy - clearly cleaners do not ever clean under the beds or under other furniture. We were not warned that the restaurant would be closed. Cleaners tried to evict us from 10am on departure day, despite a written agreement that checkout time was 12 noon. There were good points about this hotel (especially the friendly concierge, and the excellent breakfast), but they were unfortunately overshadowed by the negative points.

Dear Timothy, Thank you for sharing your feedback. We're truly sorry that several aspects of your stay fell short of your expectations. 😔 Empty soap dispensers, cleanliness issues, and the checkout experience are certainly not the memories we want you to take home. As for the paper cups... we agree they shouldn't have become the main characters of your stay! ☕😉 We're pleased that our concierge team and breakfast still managed to leave a positive impression. Your comments have been shared with our teams so we can improve where it matters most. We hope to have the opportunity to welcome you again and provide the experience you were expecting. 💙 Warm regards, The Mercure Paris Saint-Ouen Team

Customer review rating 5.0/5

Monique V. M. Solo - Confirmed reviews ALL

This hotel is excellent for your Paris holiday: very large rooms (mine was 30 m2 and had a balcony as well, with ample room for 2 to sit and relax). Everyone working there is very helpfull, speaks passable to excellent English and does everything to make your stay even better. I could use the underground parking garage for my rented bike, just ask and your roomcard will be upgraded to get in and out of the garage. St. Ouen is like a quiet village just outside the busy city, with multiple shopping options (Monoprix, Lidl, biological) for all your food and non-food needs. Restaurants in the neighboorhood are plentiful and varied. The Metro is at 10 minutes on food and connects you to the inner city. Last but not least: you pay up to 50% more for Mercure-hotels in the city (for a room almost half the size and no balcony)!

Dear Monique, Wow… 100/100 ⭐⭐⭐⭐⭐! Thank you for this amazing review and for sharing so many details about your stay 😊 We’re delighted that you enjoyed our spacious rooms, balcony views, helpful team and our little “village feel” just outside the Parisian hustle 🗼✨. We’ll be sure to pass your kind words to our team (they may even smile a little bigger today 😉). We hope to welcome you back soon for another comfortable Paris getaway! 🚲🌿 The Mercure Paris Saint-Ouen Team

Customer review rating 5.0/5

Gesina V. D. W. Couples - Confirmed reviews ALL

We had a wonderful stay during a very busy BTS concert week, close to Stade de France. Despite the crowds, everything ran smoothly, the neighborhood was great and your staff were friendly and helpful throughout. Thank you for a great experience!

Dear Gesina, 100/100… you’ve made our team smile from ear to ear! ⭐😊 Thank you for your lovely words. During a BTS concert week, Paris was definitely in “full show mode” 🎤✨, but we’re delighted that our location, comfort and team helped make your stay smooth and enjoyable. We hope to welcome you back soon for another great Parisian experience! 🗼 The Mercure Paris Saint-Ouen Team

Customer review rating 4.5/5

Anne F. Families - Confirmed reviews ALL

Staff were wonderful, friendly and helpful. Yannick on reception was fantastic.

Dear Anne, Thank you for your lovely review! 😊 We're delighted that our team made you feel so welcome, and we'll be sure to pass your kind words on to Yannick. 🌟 He’ll be happy to know he earned a special mention! 😉 We hope to welcome you back soon for another great stay. 💙 The Mercure Paris Saint-Ouen Team

Customer review rating 4.0/5

Kate A. Solo - Confirmed reviews ALL

The hotel is lovely. Staff were professional and helpful. I got upgraded for no reason, which was so nice! Highly recommend

Dear Kate, Thank you so much for your lovely review ! We are delighted to hear that you enjoyed your stay, especially for your visit to the Stade de France. 🎶 We are happy that our team made you feel welcome and that your upgrade added a nice surprise to your experience. 😉 Your recommendation means a lot to us, and we hope to welcome you back soon for another great stay at Mercure Paris Saint-Ouen! 🏨💙 The Mercure Paris Saint-Ouen Team

Customer review rating 0.5/5

Kanwar P. A. Families - Confirmed reviews ALL

stayed at Mercure Paris Saint-Ouen and unfortunately had a very disappointing experience. We booked two rooms during our stay. One room (Room 214) had a non-functioning air-conditioning system, which made the room extremely uncomfortable, especially given the warm weather. To the hotel's credit, they acknowledged the issue and refunded the cost of that room. However, the second room (Room 212) had a serious fly infestation problem. The presence of multiple flies in the room significantly affected our comfort and enjoyment of the stay. This was not an isolated inconvenience but a persistent issue throughout our stay. While the hotel acknowledged the problem, they dismissed it as something that can occur during warmer periods and offered no meaningful compensation for the impact it had on our experience. What was particularly disappointing was the hotel's response afterwards. Despite several communications, they refused to take full responsibility for the issue and maintained that a partial refund was their final position. For a hotel operating under the Mercure and Accor brands, I expected higher standards of cleanliness, guest comfort, and customer service. While I appreciate the refund provided for the air-conditioning failure, the overall experience and the handling of the complaint left me dissatisfied. Based on this experience, I would not choose this hotel again and would encourage prospective guests to consider recent reviews carefully before booking.

Dear Kanwar P. A., Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations. 🙏 We understand how uncomfortable the situation with the air conditioning and the flies in your rooms must have been, especially during warm weather. We appreciate your recognition of our response regarding the air-conditioning issue and the refund provided. Your comments about cleanliness, comfort, and the follow-up of your request have been shared with our teams, as your feedback is essential to help us improve. We regret that the solutions provided did not fully meet your expectations and that your overall impression of our hotel was affected. We hope to have the opportunity to welcome you again in the future and provide you with the quality of experience you should expect from Mercure Paris Saint-Ouen. ✨ L'équipe Mercure Paris Saint-Ouen

Other web-users rate our hotel

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  • 137 reviews 4.9/10 Amenities

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