Hotel Mercure Paris Saint-Ouen 4 stars

Customer review rating (ALL Rating) 4.3/5 1,442 reviews

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Description

Hotel extras

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

Our accommodation(s)

Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 SAINT-OUEN
France

GPS:48.902654, 2.330929

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,442 reviews

Customer review rating 5.0/5

Sheller R. Families - Confirmed reviews ALL

Our vacation to Paris was amazing not only did my family and I love the vibrant city of Paris, but also the hotel felt like home. The staff of the hotel kept its promises and although my booking process was a bit complicated due to some changes that had to be made everything was managed according to how we discuss it by email. My special thanks goes out to Mr. Badou who assisted me in the whole process. Thank you very much for the nice service and your hospitality

Dear Mrs. R., What a pleasure it was to read your wonderful review, and thank you so much for your exceptional 10/10 rating following your stay at the Mercure Paris Saint-Ouen. We are truly delighted to hear that your vacation in Paris was amazing and that our hotel made you and your family feel at home. Your satisfaction is the greatest reward for our entire team. We also sincerely appreciate your kind words regarding the handling of your reservation. We understand that changes can sometimes be complex, and we are very pleased that everything was managed according to our email discussions and met your expectations. Your special thanks will be warmly passed on to Mr. Badou, who will be truly touched by your recognition. It was a real pleasure to welcome you and your family, and we hope to have the opportunity to host you again on your next visit to Paris. With our warmest regards, The Team at Mercure Paris Saint-Ouen

Customer review rating 0.5/5

Catherine D. Friends - Confirmed reviews ALL

My stay at this hotel has been nothing short of incredibly aggravating and the opposite of relaxing. From the beginning of my stay right until the end, it has been a series of avoidable errors at the hands of careless staff. It started off badly when the lady handling our check-in didn’t even verify my status or offer us a welcome beverage and was generally off-putting and clearly not enjoying her work. I would describe her as unwelcoming. Our experience got worse as I elected to forgo housekeeping for three nights since we didn’t need it. It turns out that this is not a good idea if you end up needing anything from housekeeping. They left our room with almost no shower soap and hand cream—the dispenser was empty. I had to ask four times over the span of one day to obtain more shower soap. We called to request it, and it never came. We asked for it downstairs and received lotion instead. I went down again and asked—nothing. The fourth time, I went down again and witnessed the front desk calling housekeeping, who had never noted that we needed anything in the first place. Incredibly unprofessional and frustrating. To top matters off, they tried to charge me for a late checkout because no one checked the guest status. They also didn’t alert housekeeping, or housekeeping failed to note it again, because housekeeping entered my room to tell me to leave over an hour before the late checkout we had arranged. Other points of note include the shower, which floods the entire bathroom due to a ridiculous design. I cannot recommend this hotel to anyone seeking rest, competent and polite service, and a seamless stay. I truly do not understand how this hotel functions, but I won’t be back to find out.

Bonjour Catherine, Nous vous remercions d’avoir partagé votre expérience et sommes sincèrement désolés que votre séjour n’ait pas été à la hauteur de vos attentes. Nous regrettons profondément les désagréments rencontrés lors de votre enregistrement et le manque d’accueil que vous avez ressenti. Ce n’est absolument pas le niveau de service que nous souhaitons offrir à nos clients. Vos remarques concernant le service de ménage et la disponibilité des produits d’hygiène ont été transmises à nos équipes pour éviter que cela ne se reproduise. Concernant la gestion du départ tardif et les difficultés rencontrées avec la salle de bain, nous allons également revoir nos procédures afin d’améliorer la communication interne et le confort de nos clients. Nous comprenons parfaitement votre frustration et nous vous présentons nos excuses les plus sincères. Nous espérons avoir une nouvelle opportunité de vous accueillir et de vous offrir le véritable niveau de service Mercure, plus à la hauteur de vos attentes. Cordialement, L’équipe Mercure Paris Saint-Ouen

Customer review rating 3.5/5

Stalyn J. Couples - Confirmed reviews ALL

Friendly helpful staff

Dear Stalyn, Thank you very much for your kind review. We’re delighted that you appreciated our location and found our team friendly and helpful. Your feedback truly means a lot to us. We look forward to welcoming you again soon! The Hotel Mercure Paris saint-Ouen team.

Customer review rating 4.5/5

Fiorelo K. Friends - Confirmed reviews ALL

Great personnel (Babacar) being very hospitable and problem solving oriented. Got me a good room and helped out with getting around in Paris.

Dear Fiorelo, Thank you so much for your kind feedback! 😊 We’re delighted to hear that Babacar made your stay even more enjoyable with his hospitality and helpfulness. It’s wonderful to know that he assisted you in finding a great room and navigating Paris. We look forward to welcoming you again soon for another memorable stay! The Mercure Paris Saint-Ouen team.

Customer review rating 4.0/5

Pravin S. Families - Confirmed reviews ALL

Little away from the main attractions. Near to the Metro station. Rooms are well lit and spacious. The buffet breakfast has limited variety. No Indian/Asian options except boiled eggs. Didnt see any other amenities like garden, park, gym etc. Overall good stay.

Dear Pravin, Thank you for sharing your feedback! We’re delighted that you enjoyed our spacious, well-lit rooms and convenient location near the metro. We appreciate your comments about the breakfast variety and amenities, and we’ll definitely take them on board to make future stays even better. Next time, we’d love to welcome you back and suggest some local options to make your stay even more enjoyable! Best regards, the Hotel Mercure Paris Saint-Ouen team.

Other web-users rate our hotel

  • 529 reviews 9/10 Location
  • 882 reviews 6.6/10 Room
  • 1,051 reviews 8.8/10 Service
  • 12 reviews 2.6/10 WiFi
  • 387 reviews 6.5/10 Cleanliness
  • 386 reviews 7.5/10 Breakfast
  • 114 reviews 4.6/10 Amenities
  • 13 reviews 4.5/10 Bar

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