Hotel Mercure Paris Saint-Ouen

Hotel Mercure Paris Saint-Ouen 4 stars

Customer review rating (ALL Rating) 4.4/5 1,072 reviews

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Hotel extras

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

ALLSAFE approved hotel

Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 SAINT-OUEN
France

  • BUS:  LINE 137 GARIBALDI

  • METRO:  LINE 13 GARIBALDI / PORTE DE SAINT-OUEN

  • By plane

    LE BOURGET At 11km / 6 miles

  • By plane

    PARIS NORD CDG At 21km / 13 miles

  • By train

    GARE DU NORD At 3km / 2 miles

GPS:48.902654, 2.330929

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Our accommodation(s)

Our bedrooms blend industrial themes with quality comfort, complete with dreamy bedding and a marble bathroom. Even better, request a bedroom with balcony, or garden facing, or overlooking the rooftops.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,072 reviews

TripAdvisor Rating  4.0/5  318 reviews

Certificate of excellence 2022

Excellent services

Customer review rating 5.0/5

Bogdan V. Business - Confirmed reviews ALL

I was impressed from my first contact with the hotel staff, very good reception at the hotel, good cleaning, breakfast as described on the site.

Dear BOGDAN V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karene

Good hotel, near metro

Customer review rating 4.0/5

Miguel V. Solo - Confirmed reviews ALL

Good hotel, very near a metro stop, supermarkets all around, weekend street market, in multicultural neighbourhood. Good facilities, good bed, very clean.

Dear Mr V. FARFAN, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karene Sales department

Good stay

Customer review rating 4.5/5

Bea Business - Confirmed reviews ALL

Nice people and welcoming

Dear Mrs Beatrice A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karene Sales department

Very good

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Nice and the staff at the front desk were very helpful.

Dear KUPPUSAMY P., We appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I well noticed your comments about the WIFI connection. Please note that we will take it into consideration. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karene Sales department

NOT a 4Star Hotel

Customer review rating 1.0/5

Ed Business - Confirmed reviews ALL

I use your hotels for business travel and have an Accor Live Limitless account with you for that reason. Because of these business needs, I need accommodations to be 4 Star since that ensures that the ability to work remotely from the hotel is adequate. The Mercure Hotel St.Ouen Paris is listed as 4 Star, and so I booked it for a business trip I needed to make from 12 Jun to 18 Jun. That facility is not 4 Star. It is at best, 3 Star and struggles in places to even be that. Why is this Hotel mis-listed? I travel around 6 times a year for business (if there are no Covid interruptions). I may have to work remotely from the hotel some of the time. Do you think I will become a loyal customer who chooses your hotels for all these visits when you so badly misrepresent one of your properties? I recently received a “thanks for your stay, review us” email that links a review to tripadvisor. Here are some of my comments: ---------------- The Foosball table in the lobby right outside the elevators lets you know right away that you are not in for a 4 Star experience. The elevator was drab, scuffed stainless steel, with dingy threadbare black carpeting. The décor in the halls is a dark, black on white geometric design that does not provide any touch of elegance. The storage in the room is an open shelf arrangement. This is low rent. No 4 Star accommodation has you store your things on an open rack. This is a 2 Star feature. We needed additional hangers for our clothing, and I requested them. Was told: “They didn’t have very many, but would look.” I never received them. The “office desk” in the room was literally one of those tray tables that you can pull over a bed to give you a table to eat at, except it was not on wheels so you couldn’t really do that – I am just giving you a sense of the small size. This was a particular point of dissatisfaction because I had emailed the hotel beforehand to inquire about the ability to work from the hotel room (my spouse accompanied me on the trip and needed to work remotely from the hotel on the days I was at the conference – the reason for the trip). We were assured this was easy to accommodate. Do not advertise a desk or office facility in the room when it is a tray table. The first night the bed was too hot for comfortable sleep. The duvet was too heavy – the first heatwave of the year hit for our visit. The next morning on my way out I requested an additional duvet cover (with no duvet inserted) – basically a sheet – so we could switch if too hot again. It was not delivered. That night I had to go ask for it again. Poor service. The bed itself was not terrible, it was decently comfortable, just not the quality common to 4 Star hotels. The bedding was low thread count and felt a little rough which degraded the overall sleep experience further. The hotel cleaning staff were friendly and nice.

Dear EDWARD M., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure Paris Saint Ouen, we strive to provide a superior service experience for every customer. Please note that this problem was a true exception to our normal practices and we are taking the appropriate measures to address the problem and prevent future occurrence. About the duvet, we offer to our customer the Mercure quality, a mix of elegance and confort made by with natural materials to satisfy our client. We are really sorry to hear that it did not match with your expectation. For a next stay , I recommend you to book a Privilege Room which is larger than the other room. It would be also possible to add an extra office on request. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. For this reason, I invite you to contact me at HA780-SB1 if you want to discuss about your experience. Also, for a next stay, feel free to contact me direcly and I will arrange your stay following your expectation. Sincerely, Karene Sales department.

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Other web-users rate our hotel

  • 289 reviews 8.6/10 Location
  • 518 reviews 7.1/10 Room
  • 576 reviews 8.5/10 Service
  • 12 reviews 6.7/10 WiFi
  • 222 reviews 7.3/10 Cleanliness
  • 220 reviews 7.6/10 Breakfast
  • 6 reviews 0/10 Pool
  • 5 reviews 0/10 Bar

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