Hotel Mercure Paris Saint-Ouen 4 stars

Customer review rating (ALL Rating) 4.3/5 1,146 reviews

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Hotel Mercure Paris Saint-Ouen - Image 1
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115 Avenue Gabriel Peri, 93400 SAINT-OUEN, France

Description

Hotel extras

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

Our accommodation(s)

Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 SAINT-OUEN
France

GPS:48.902654, 2.330929

Telephone
Fax +33 1 41 66 40 66

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,146 reviews

TripAdvisor Rating  4.0/5  353 reviews

Decent rooms, let down by poor food/drink.

Customer review rating 2.0/5

David M. Couples - Confirmed reviews ALL

The staff were great, the rooms were good. But the bar shut at 9pm on a Saturday night?! That left us having to buy some wine from the shop nearby and drink our room. The breakfast did not feel like good value for money, with few 'hot' items.

Dear Mr M. , Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff great and the rooms satisfactory. We apologize for the inconvenience you experienced with the bar closing early on a Saturday night. We understand that this was disappointing, and we will review our bar hours to better meet our guests' needs in the future. Regarding breakfast, we are sorry to hear that it did not meet your expectations. We strive to provide a variety of high-quality options and will certainly take your comments into consideration to improve our offerings. We appreciate your feedback and hope to have the opportunity to provide you with a better experience during your next stay. Best regards, Céline BIDEAU Reception and Customer Experience Manager

Shocking customer service at check in

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

We booked the family deal. (Pay one room, get discount on second ) room for our family of 4. As we were arriving on evening later than expected due to delayed flight I called to make sure our rooms would be held. When we arrived they said they had 2 rooms but they were not connected. I explained that we are a family with small kids and booked the special rate for family rooms- the agent insisted that there are two separate rooms booked, even though I showed him the booking and was very rude. I can accept if there has been an error and there is no remedy for tonight but would appreciate some accountability and customer service- he replied “it is not MY fault, so I am not going to apologize to you, this is your problem”. He went on to shrug and pass us off to his colleague. I restated that I thought he was being very rude and that being polite does not cost anything. This attitude was shocking! I am an ALl Accor member and stay in hotels all over but this was a first. I asked for the name of the GM and the colleague just scribbled Jeremy on a card. ???? We will never stay here again. Not because of the room assignment mistake but because of how it was handled by staff.

Dear Mrs P., Thank you for bringing this matter to our attention. We sincerely apologize for the disappointing experience you encountered during your recent stay at our hotel. We are deeply sorry for the inconvenience and frustration caused by the room assignment issue and the poor customer service you experienced at check-in. Your description of the interaction with our staff does not reflect the level of service we strive to provide, and we are truly sorry for the way you were treated. Please know that we take your feedback seriously, and we will be addressing this matter internally to ensure that such incidents do not recur in the future. As a valued ALL - Accor Live Limitless member, your satisfaction is of utmost importance to us. We understand your disappointment, and we appreciate your loyalty. Please rest assured that your concerns have been shared with our management team, including our General Manager, and we are taking steps to prevent similar situations in the future. Once again, we apologize for falling short of your expectations and thank you for your understanding. Sincerely, Céline BIDEAU Reception and Customer Experience Manager

Well located and a good stay

Customer review rating 3.5/5

Eugene Couples - Confirmed reviews ALL

It was nice and quiet

Bonjour G., Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement de notre établissement ainsi que le calme et la tranquillité de votre séjour. Votre satisfaction est notre priorité et nous sommes heureux de savoir que nous avons pu contribuer à rendre votre séjour agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Merci encore pour votre confiance. Cordialement, Céline BIDEAU Responsable Réception et Expérience Client

The only positive thing it is located close to exit from Paris

Customer review rating 2.0/5

Ilana Families - Confirmed reviews ALL

I recently stayed at this hotel and, unfortunately, my experience was far from satisfactory. Despite its convenient location close to an exit from Paris with minimal traffic, several aspects of the stay were disappointing. Staff and Service: The staff seemed unaware of different membership statuses. When I requested a late check-out, the receptionist had to check numerous times with other staff members before finally approving it. Even then, they blocked our cards, preventing us from entering our rooms the next day. After repeated inquiries, the staff gave me unwelcoming looks and acted as if late check-outs were an unreasonable request. Though the issue was eventually resolved, it took a significant amount of time and effort. Amenities: Typically, I receive a small welcome amenity as part of my membership benefits. This time, however, there was nothing. While not a major issue, it contradicts what is promised on their website. Room Quality: The rooms fell short of 4-star standards. They were cozy but had several issues, such as poor bathroom ventilation, slight corrosion in the bathroom, and dirty floors, especially under the bed. This was particularly concerning since we were traveling with cats, who came out from under the bed covered in dust. Parking: The exit from the parking garage was poorly designed. No one explained how to use the card to open the gates, and I ended up having to leave the car on a slope with the handbrake on to search for the gate opener in poorly lit conditions. This was quite difficult and added unnecessary stress to our stay. Positives: The only good thing about this hotel was its location, which is conveniently close to an exit from Paris with very little traffic. Overall, I was not satisfied with my stay and would not recommend this hotel based on my experience.

Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the numerous issues you encountered, and we appreciate you bringing them to our attention. We are truly sorry for the difficulties you experienced with our staff and service, particularly regarding the confusion over your late check-out request. This is not reflective of the high standards of service we aim to provide, and we will address this matter with our team to ensure it does not happen again. Regarding amenities, we apologize for the oversight in not providing your welcome amenity as per your membership benefits. This is certainly not our usual practice, and we regret any disappointment caused. Additionally, we regret to hear about the shortcomings in the quality of your room, including the issues with bathroom ventilation, cleanliness under the bed, and the presence of dust affecting your pets. Please rest assured that we will investigate these matters thoroughly and take appropriate actions to rectify them. We also apologize for the inconvenience with the parking garage exit and the lack of clear instructions on how to operate the gate. Your feedback regarding these operational issues is valuable, and we will look into improving our communication and guidance for future guests. While we are glad to hear that you found our location convenient, we understand that it did not compensate for the overall dissatisfaction you experienced during your stay. Please know that your feedback is incredibly important to us, and we will use it constructively to make necessary improvements. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Céline BIDEAU Reception and Customer Experience Manager

Friendly reception, upgraded room

Customer review rating 4.5/5

Gino V. D. Solo - Confirmed reviews ALL

I like the easy to reach location, breakfast, reception and the flexibility of the parking use

Dear Mr VAN D. , Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay, particularly the convenient location, the quality of our breakfast, the friendly reception, and the flexibility of our parking facilities. We are also pleased to know that you appreciated the room upgrade. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and it’s wonderful to hear that we met your expectations. Your positive feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back in the near future and providing you with another outstanding experience. Best regards, Céline BIDEAU Reception and Customer Experience Manager

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Other web-users rate our hotel

  • 450 reviews 8.7/10 Location
  • 799 reviews 6.9/10 Room
  • 764 reviews 8.5/10 Service
  • 15 reviews 7.1/10 WiFi
  • 406 reviews 7.4/10 Breakfast
  • 380 reviews 6.2/10 Cleanliness
  • 113 reviews 4.5/10 Amenities
  • 26 reviews 2.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.