Mercure Paris Butte Montmartre Basilique 4 stars

Customer review rating (ALL Rating) 4.6/5 414 reviews

Best price
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Mercure Paris Butte Montmartre Basilique - Image 1
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100, Blvd Rochechouart, 75018 PARIS, France

Description

Hotel extras

  • Montmartre is on your doorstop and the Sacré-Coeur is a stone's throw away

  • Breathtaking view of the Eiffel Tower from our suite with private sauna

  • Intimate and modern rooms designed for relaxation

  • Hotel open and reception desk available 24 hours a day

  • Room service is available from 7am to 11pm.

Our accommodation(s)

Hotel location

Mercure Paris Butte Montmartre Basilique

100, Blvd Rochechouart
75018 PARIS
France

GPS:48.88255, 2.341561

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR

Start the day with a full breakfast, have a coffee before enjoying our local beer in the shaded courtyard - our bar is a versatile space that welcomes you throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  414 reviews

TripAdvisor Rating  4.8/5  41 reviews

Bad experience and customer service

TripAdvisor rating 1.0/5

cristianmC8958PK TripAdvisor review

We stayed at Mercure Butte Montmartre from 6th to the 8th December 2025 We were welcomed by 2 staff on arrival who did not even say hello, they were busy with the Internet not working etc We went to our Room and it was freezing at 12 degrees and heating not working The lady on Reception that we spoke to when we realised that the heating was not working in the room told us that she is only an ‘ interimaire’ which is French for Locum staff and seemed really overwhelmed by something like the heating not working etc It’s a very basic thing having your heating in the room working in December and this should have been checked before we arrived especially as we paid 400€ for 2 nights… you would expect at least a decent service from Mercure which prides itself as a good standard Hotel brand which is why we chose it It took a while for this issue to be sorted and we left for dinner well after 7pm … Mercure tried to brush away my complaint as a non issue but for us it was a big deal especially as it was not handled properly in the first place. We had to insist and left to wait for at least 40 minutes before Reception came to the room to check that the heating was not working, in all this time we had to have our winter jackets on as it was freezing The Front Office Manager attempted to talk to us the next day . No attempt was made whatsoever. The only thing we found on arrival was a hand written note from the Hotel saying how delighted they are to welcome us and how we should contact Mercure if something was wrong We did try to contact Mercure and Accor Group but we ended up at a call center in the Philippines with poor English and without a basic understanding on how a complaint should be handled We basically were not allowed to complain, this is why we went to Google and posted a review This has highlighted to us a lot of issues and lack of customer service training at Mercure Paris Butte Montmartre and more generally at Accor Group

Customer review rating 1.5/5

L. K. L. K. L. Couples - Confirmed reviews ALL

I had at least 3 negative experiences here. 1) As a gold member, I was expecting the staff to offer me an upgrade, but it wasn't offered or even mentioned at all. 2) I sent an email to seek clarification on the first day of my trip, but I did not receive as my reply on it. 3) The shops that I had made purchases at, had kindly delivered my purchases to the hotel, to be sent to my room, but if was rejected by the front desk, resulting into me having to return to the hotel earlier to personally wait at the counter for the purchases to arrival.

Customer review rating 5.0/5

Alexandra B. M. Families - Confirmed reviews ALL

It is a beautiful hotel with friendly staff. The location is great, nearby a bus stop and restaurants in the Montmartre area. We could even walk to the Moulin Rouge where we went for a show. We had the Junior Suite with the most beautiful view on the Eiffel Tower. It was just amazing!

Dear Alexandra, Thank you very much for taking the time to share your experience. We are delighted to read that you enjoyed our location near the Sacré-Cœur and the Moulin Rouge, as well as the charm of our hotel and the friendliness of our team. We are especially pleased that the Junior Suite and its exceptional view of the Eiffel Tower made your stay truly memorable. It is wonderful to know you were able to enjoy the Montmartre area and even walk to your show at the Moulin Rouge. We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back for another unforgettable stay. Warm regards, Claire MERCURE PARIS BUTTE MONTMARTRE BASILIQUE

Customer review rating 2.0/5

Kavitha S. Couples - Confirmed reviews ALL

Room was too warm. The temperature could not be brought down. Trying to call the reception did not work. Call went to a call centre

Dear Kavitha, Thank you for your feedback. We’re really sorry that your room was too warm and that you couldn’t lower the temperature. That shouldn’t happen, and we understand how uncomfortable it can be. We also apologise for the difficulty reaching our reception. Your call being redirected to a call centre is not the experience we want for our guests, and we’re looking into it to make sure assistance is available whenever you need it. We hope we’ll have the chance to welcome you again and offer you a smoother, more comfortable stay. Kind regards, Claire MERCURE PARIS BUTTE MONTMARTRE BASILIQUE

Customer review rating 4.0/5

Babette S. Families - Confirmed reviews ALL

Initially, we had to wait quite some time for our check-in. There was only one staff member available to do so and she was on task with some matter. The wait seemed longer than it should compared to other hotel check-ins [much experienced]. Not that dramatic but it was a bit unusual. Could have lost business if someone were walking in to book.

Dear Babette, Thank you very much for taking the time to share your feedback. We’re pleased to hear that our location, team, and overall atmosphere contributed positively to your stay. We also appreciate your constructive comment regarding the check-in process. We understand that waiting longer than expected can be frustrating, and we’re sorry for the inconvenience this caused. Your remark is valuable, and we will review our procedures to ensure smoother arrivals, especially during busy moments. We hope to have the opportunity to welcome you again and provide an even more seamless experience on your next visit. Best regards, Claire MERCURE PARIS BUTTE MONTMATRE BASILIQUE

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Other web-users rate our hotel

  • 300 reviews 9.6/10 Location
  • 424 reviews 7.8/10 Room
  • 442 reviews 8.9/10 Service
  • 248 reviews 6.4/10 Comfort
  • 166 reviews 8.5/10 Breakfast
  • 150 reviews 9/10 Cleanliness
  • 132 reviews 9.7/10 Vibe
  • 96 reviews 7.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.