Well taken care my apartment, specious room maintained and clean apartment

We like the aparment, well maintain and clean

As a Platinum member, I place great value on exceptional hospitality, personalized service, and attention to detail. I am pleased to say that my stay at the hotel was a very positive experience. The hotel maintained an excellent standard of cleanliness, with well-kept facilities and a peaceful, comfortable atmosphere that contributed to a relaxing and enjoyable stay. However, what truly made my experience stand out was the exceptional service provided by Nazia. I would like to express my sincere appreciation for her outstanding professionalism, refined manners, and genuinely welcoming attitude. She consistently demonstrated the highest standards of customer care, treating guests with courtesy, respect, and remarkable patience. What makes Nazia particularly exceptional is her calm and composed manner, her willingness to assist, and her naturally warm and cooperative personality. She is approachable, attentive, extremely helpful, and remarkably easy to communicate with. Every interaction with her felt effortless and reassuring, reflecting a genuine commitment to guest satisfaction rather than simply fulfilling the requirements of her role. As a Platinum member, I highly appreciate service that goes beyond expectations and makes a guest feel genuinely valued. Nazia exemplifies this level of hospitality. Her conduct reflects positively on the hotel and demonstrates how an individual employee can make a meaningful difference in the overall guest experience and strengthen a guest’s loyalty to the property. I sincerely hope that the hotel management recognizes Nazia’s exceptional contribution and gives her the appreciation she deserves. Employees who consistently demonstrate such professionalism, kindness, and dedication are invaluable assets to any hospitality establishment. Overall, my stay was enjoyable, and I would be pleased to return. My sincere thanks to the hotel team, and especially to Nazia, for making my experience memorable through her outstanding service and exemplary hospitality. A special note to management: Nazia is a true credit to your team. Her exceptional attitude and dedication to guest satisfaction deserve recognition and appreciation.

We enjoyed the bathrooms, and beds

V good deal & service

I had a pleasant stay at the hotel. Mike was very helpful, friendly, and professional throughout the checkout process. He made everything smooth and hassle-free, and I truly appreciate his excellent service. Thank you, Mike, for making the experience a positive one!

I had a wonderful experience during my stay! Check-in and check-out were smooth, seamless, and remarkably fast. A special shout-out to Mike at the front desk for his outstanding service, warm welcome, and efficiency—he made sure everything was handled effortlessly from the start. ​The room cleanliness was top-notch, impeccably tidy, and well-maintained throughout my visit. I truly appreciate the attention to detail. Highly recommended, and I will definitely be back!

Spacious, clean apartments, great location - close proximity to so many activities.

I had a wonderful stay at this hotel. The location is very convenient and easy to access. The room was very clean, comfortable, and well maintained. The staff were friendly, polite, and always ready to help. The housekeeping team did an excellent job keeping the room fresh and spotless every day. I really enjoyed my stay and would definitely recommend this hotel to others.

Our room was well sanitized and refresh promptly everyday. Thanks for receptionist team for completed check in within minutes and housekeeping team room is clean and maintain will visit again for sure.

Location is vary good,the room was very clean and well organised,the staff are very good.

100% satisfaction

**Critique** - The original reads as a running list, with categories mixed together (housekeeping, maintenance, front desk, and management all interleave). Grouping by area makes it easier to act on. - Several statements are inferences presented as fact: "no proper management system," "not well trained," "room too large for the vent." Framing them as observations or impressions makes them harder to dismiss. - Sarcasm and rhetorical asides ("completely missing the point," "standing around the foyer saying hello") weaken credibility. The facts are damning enough on their own. - The strongest points are buried. A blood-stained towel, recurring mould, and five years of repeated, unresolved complaints should be prominent. - There's no balancing positive. The location and length of stay are genuine positives, and naming them makes the criticism read as fair rather than aggrieved. **Ambiguities I interpreted, so check them** - "see rates for long term patrons": I read this as recognising long-term guests. Was it about rates, or about recognition? - "hard of the vacuum": I read this as the vacuum head. - "they did bother": I read this as "didn't bother." - "hold and mildew": I read this as mould and mildew. - "alarms": I assumed fire alarm testing. - "deliveries": I assumed parcels and mail. Was it something else? - The renovation timeline is unclear. I kept it general. **Refined version** We stayed at Adagio for nearly five years, mainly because it was within walking distance of my workplace. Over that period, however, we experienced persistent problems across most areas of the operation, and despite repeated feedback, very little improved. Front desk: Basic requests were often handled slowly or not at all, and information was rarely passed on, so we generally had to initiate and follow up every interaction ourselves. Processing payments frequently took longer than it should have, and staff sometimes had difficulty calculating the correct amount. There appeared to be no reliable way of recording guest interactions, following up on issues, or recognising long-term guests. Housekeeping: Linen was often the wrong size for the beds and pillows. On several occasions we found holes in the linen, and once a towel was still stained with blood. Cleaning and bed-making standards varied noticeably between staff. Sheets and blankets were often tucked so low that the bed had to be partly remade to cover your upper body. Vacuums were used roughly against floors and walls; we later learned this was because the vacuum head came loose when used normally. Staff were often loud, calling out along the corridors. When linen ran short, items were sometimes simply not replaced, and toilet paper was restocked inconsistently, at times by leaving a full pack in the bathroom. Maintenance: The master bathroom had a recurring mould and mildew problem that was wiped down and painted over, only to return within weeks. A loose toilet seat was glued back off-centre. The master bedroom air conditioning never cooled the room adequately. We were initially advised to raise the temperature setting to cool the room, and when we raised it again later, a thermometer was placed in the vent and the unit declared to be working, even though the room itself remained too warm. Several faulty power outlets were never repaired despite repeated follow-up. For the first two to three years, we regularly had low water pressure and cold showers. We were assured, only in response to our complaints, that the boilers were being replaced. Communication and policy: Notice of alarm testing was inconsistent. Although we were told testing happened twice a year, in practice it was closer to quarterly. When the "Do Not Disturb" sign was displayed, staff phoned the room instead of knocking, which still disturbed us. We were later told that deliveries would no longer be brought to the apartment and had to be collected from reception, which undermines a key benefit of serviced accommodation. A 5% price increase was introduced with no corresponding improvement in service, and we received no clear communication about the renovation plans, which appeared to change several times. Management: We raised these issues directly with the manager on several occasions, but saw little meaningful change. A visible presence in the foyer is welcome, but it is not a substitute for resolving recurring operational problems. Overall: The location suited us, which is why we stayed as long as we did. However, given the ongoing issues and the lack of follow-through, it is unlikely we would stay here again.

The staff were so nice and accommodating in all parts of the hotel

Overall, I was very happy with my stay. Everything was good, I was upgraded to a better room, which I really appreciated, and I genuinely enjoyed the hotel and the service. Unfortunately, the check-out experience spoiled the final impression. I was asked to pay an additional SAR 85, but it was never clearly explained what this charge was for. I did not use any additional paid services during my stay. The only thing I consumed in the room was the complimentary water provided there, and my accommodation had already been fully paid. I explained several times that I had not used any additional services and that I needed to leave for the airport, but I was still asked to wait and was not able to complete the check-out and leave promptly. Obviously, simply walking away would not have been appropriate, so I had no choice but to wait until the situation was resolved. As a result, I lost valuable time and came very close to missing my flight. It is unfortunate because everything else about my stay was very positive. I would just strongly recommend improving the check-out process and making sure that any additional charges are clearly explained and verified before asking a guest to pay, especially when the guest has a flight to catch.

This hotel completely exceeded our expectations! It has a unique, cozy ambiance with stylish decor that makes it feel like a home away from home. The location is unbeatable—nestled on a quiet street, yet just a short walk from major attractions, cafes, and public transport. The staff offered fantastic local recommendations that made our trip extra special. Clean, charming, and peaceful. We will definitely be back! Thank u mike from reception

​I had a fantastic stay from start to finish. The check-in process was smooth and welcoming, and the front desk staff went above and beyond to make sure everything was perfect throughout my visit. ​The room was spotlessly clean, modern, and very comfortable, with a great bed that made for a restful night’s sleep. Facilities were well-maintained, and the overall atmosphere was relaxed and enjoyable. Highly recommended for both business and leisure travel—I will definitely be returning! Thank u mike

Good care,clean apartment

Clean room well maintain