Aparthotel Adagio Abu Dhabi Al Bustan 4 stars

Customer review rating (ALL Rating) 4.4/5 1,691 reviews

ALLSAFE approved hotel

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Aparthotel Adagio Abu Dhabi Al Bustan
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+ 20 Services

Hotel extras

  • Fully-equipped kitchens

  • Spa and fitness facilities

  • Outdoor swimming pool

  • Free WIFI

  • Private indoor car park

Hotel location

Aparthotel Adagio Abu Dhabi Al Bustan

Shk. Rashid Bin Saeed
Rabdan St
95208
 abu dhabi
united arab emirates

Fax: (+971)25016333

Check-in from 14h00

Check out up to 12h00

  • AD BUS STATION:  - -

  • By plane

    ABU DHABI At 24km / 14.91 miles

GPS:24.42917, 54.42825

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast

3 breakfasts Non contractual photo

Our accommodation(s)

Our 279 apartments ranging from studio to 3 bedrooms are fully equipped with fitted kitchen, contemporary living space, high speed Internet connection, 42" satellite TV, stylish bathroom and laundry facilities.

Our guest reviews for
Aparthotel Adagio Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,691 reviews

TripAdvisor Rating 4.5/5

843 reviews

Comfortable rooms

Customer review rating 4.5/5

Firat Couples - 21/01/2022 Confirmed reviews ALL

In general very good experience. Im back again and staying one more time and most probably will be here until february. All i can suggest is to let your loyalty card holder guests to feel the benefits of it a bit more. I could get only 1 hour late check out upon check out on my first booking. On my second arrival when i have checked any possibility of room with a balcony or room with an opening window it was not possible.( my wife has very high level of allergy )

Dear Firat O., "Thank you for staying with us. We are pleased that you enjoyed your stay despite some shortcomings. We assure you that we will take measures to improve the level of our services. At Novotel we strive to provide the best services to all our guests so your comments are important to us. Thank you for your comment and we are looking forward to your stay with us again soon. Sincerely, Mourad Brahmi General Manager

Fabulous

Customer review rating 5.0/5

Anonymous Families - 20/01/2022 Confirmed reviews ALL

Well clean room

Dear Dong keun K., "Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay with us. It will be our pleasure to have you with us again soon. Sincerely, Mourad Brahmi General Manager

Very good

Customer review rating 5.0/5

Anonymous Families - 20/01/2022 Confirmed reviews ALL

Receptionist was very polite,always ready to help and room as very neat and clean ,very good and well furnished living hall and kitchen,thanks to everyone who made my stay comfortable. Pravin, Rajendra ,varaprasad and lovely Lorel..

Dear Taufiqur R., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi General Manager

Aparthotel Adagio Review

Customer review rating 5.0/5

Gilbert B. Couples - 17/01/2022 Confirmed reviews ALL

It was a good experience all the staff are all professional they treat me very professionally.

Dear Gilbert Lucido B., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi General Manager

Good!

Customer review rating 3.5/5

Ayesha Business - 16/01/2022 Confirmed reviews ALL

Overall experience was good as it wasn’t the first time. On the other hand, I assume that the hotel require more staff to reach a higher level of satisfaction. Why I say that? It’s just because mostly whenever we call it takes time to take our calls, whenever we ask for anything related to our room; to receive it it takes time and also for the checkout we have to wait for more than 10 minutes for the staff to take our Luggages. These things need to be considered. As I can see the hotel too busy so definitely to occupied this numbers the hotel requires more staff.

Dear Ayesha A., Thank you for staying at the Adagio Abu Dhabi Al Bustan. We always strive to exceed guests' expectations and your comments will help our team reach that goal. Please rest assured that we have noted your comments and will take the necessary remedial actions to improve on observed service shortfalls. Thank you for constructive critics, we are eager to regain your confidence in a future stay if you gave us that chance. Sincerely, Mourad Brahmi General Manager

amazing

Customer review rating 5.0/5

Sharma Couples - 15/01/2022 Confirmed reviews ALL

thank you rania from reception team and tilak from bellman they were very helpful

Dear Abdulkareem A., "Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are pleased to be satisfied with our accommodations and have been completely impressed by the hospitality shown by our team during your visit. Thank you for your kind feedback and we will be pleased to welcome you again very soon. Sincerely, Mourad Brahmi General Manager
Customer review rating 4.5/5

Mariam Solo - 14/01/2022 Confirmed reviews ALL

All the staff was nice and friendly and the receptionist was very helpful and welcoming

Dear Mariam A., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Genreal Manager

Quite good stay

Customer review rating 3.5/5

Mark W. B. Families - 11/01/2022 Confirmed reviews ALL

We stayed for 1 night. It was okay. But I just want to comment regarding some supplies not available in the room such as tissues, shower gel/soap, we need to request upon arrival because some items were not there. The pool was cold also, I thought they have heater etc to adjust temp of the water in the pool but no. And also after we went to the pool our cards are not working very upset because we need to go all the way to the reception just to change the cards which is also far and we we’re wet after swimming. I don’t know why they suddenly lovk our cards that time. :( anyways still good 7/10

Dear Mark Wayne B., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Abu Dhabi Al Bustan. I am sorry that your overall experience fell below your expectations; please allow me to express my sincerest apologies. Please rest assured that we will take the necessary actions to address your kind feedback. Thank you for your comments. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We earnestly hope that you will give us the opportunity to regain your confidence in us. Sincerely, Mourad Brahmi General Manager

Good stay as usual

Customer review rating 5.0/5

Safa A. H. Friends - 09/01/2022 Confirmed reviews ALL

It was very comfortable stay

Dear Safa A., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi General Manager

Great Experience

Customer review rating 4.5/5

Nawar Families - 30/12/2021 Confirmed reviews ALL

Great helpful staff, good location and view and spacious.

Dear Nawar H., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Good experience

Customer review rating 5.0/5

Rob Couples - 29/12/2021 Confirmed reviews ALL

Excellent service and hospitality.

We enjoyed our stay

Customer review rating 5.0/5

Sergey Couples - 29/12/2021 Confirmed reviews ALL

Overall we were very pleased. Very convenient, well-maintained aparthotel with excellent service

Dear Sergey M., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Check in was ridiculous, however overall stay is good

Customer review rating 3.5/5

Caralyn E. Business - 29/12/2021 Confirmed reviews ALL

Arrived after a hour 18 trip, to be told that my room wasn't available and that I would have to pay extra for a night until 2pm the next day when I could get the room I had paid for. I was sat at check in for 50 minutes. There was nobody else there, and it took far too long. I was then told the next day my room would be ready for 2pm so I arranged calls around this time. I went down to reception again and was told they would call me when the room was ready. Nothing. At 3.45pm I then got a call to say my room would be a further 25 minutes. Extremely disappointing. Good points- the room service food is amazing. I eat everyday from the room as it is so great. The breakfast staff are amazing and very accommodating, the pool is lovely and you get sun most of the day. There is a lovely bar inside and also supermarket just outside. The spa is amazing and also the salon (reasonably priced for treatments) and the masseuse is excellent. I would book again if I was ensured better check-in. Nobody should have to wait to have their room they had booked well in advance.

Dear Caralyn e. B., Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that we will have the opportunity to restore your faith within us. Sincerely, Reda Zerrouk General Manager

comfortable stay

Customer review rating 5.0/5

Anonymous Business - 28/12/2021 Confirmed reviews ALL

The hotel is lovely very very clean staff are so helpful and cooperative. Reception staff in adagio are excellent special thanks to rania she is so talented and kind bigg appreciation to her as she keep our stay wonderful same as her.also the staff from housekeeping aadesh and kamal are best my bed was comfortable with neat and clean linens, kitchen area was super clean and well equipment and cutleries room was cleaned in details.

Dear Chad J., "Thanks for your feedback after your stay at the Novotel Abu Dhabi Al Bustan. We are pleased to see that you are satisfied with our hotel and with the guest service and hospitality of our team during your visit. Thank you very much for your kind comments, and we look forward to welcoming you again soon. Warm greetings, Reda Zerrouk General Manager

Great location the apartment is so clean and spacious

Customer review rating 5.0/5

Adrian Friends - 28/12/2021 Confirmed reviews ALL

The staff are very friendly and accommodating. Specially Peter and Loriel both are very professional and they always ask how was our stay. I had so much fun. These staffs exceeded my expectations they gave me the service which is extra mile and did a very great job!!! Kudos to this 2 lovely people. I will definitely refer this hotel to all my friends . To the manager please appreciate your people hard work in promoting your hotel. This 2 are your assets to the team! Again kudos to your team and keep up the good work!

Dear P. Padilla, "Thanks for your feedback after your stay at the Novotel Abu Dhabi Al Bustan. We are pleased to see that you are satisfied with our hotel and with the guest service and hospitality of our team during your visit. Thank you very much for your kind comments, and we look forward to welcoming you again soon. Warm greetings, Reda Zerrouk General Manager

comfortable stay

Customer review rating 5.0/5

Anonymous Business - 28/12/2021 Confirmed reviews ALL

My stay was memorable specially the staff from housekeeping Biswas and aadesh are supportive and done best job as well as staff from reception lorial is very helpful who helped me well in my checked in and out

Dear Adem H., "Thank you for staying with us and for your kind feedback. We are delighted that you were pleased with your stay. Looking forward to welcoming you again in the near future. Sincerely, Reda Zerrouk General Manager

Excellent service and clean Apartment

Customer review rating 5.0/5

Anonymous Couples - 28/12/2021 Confirmed reviews ALL

Thanks to everyone , keep the good job.

Dear Mahmoud A., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

memorable stay

Customer review rating 5.0/5

Anonymous Business - 28/12/2021 Confirmed reviews ALL

They have good service, and the housekeeping department are great like Biswas and prabin. Even when I’m not home they clean the room very good.as well staff from reception ms lorial was helpful. I’m so happy to stay here at Adagio Aparthotel.

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Way beyond my expectations

TripAdvisor rating 5.0/5

kccheah888 Business - 19/10/2021 TripAdvisor review

It’s my first time stay in Abu Dhabi. All the staff was very helpful & friendly. Apartment was specious, well furnished and clean. Special mention to Peter, who received me at the reception. Definitely will be going back again.

Dear Valued Guest, "Thank you for staying at Aparthotel Adagio Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that had a comfortable stay. It is also pleasure to note that you were pleased with the team's hospitality during your visit. Thank you for your wonderful comments and it will be our pleasure to welcome you again in the near future. Best regards, Reda Zerrouk General Manager"

Mixed Reactions- Good place but not for too much expectations

TripAdvisor rating 3.0/5

raajkumar1331 28/12/2020 TripAdvisor review

Very nice location, easy reachability, just outside the city buzzles but well within the city reaches,staff response is medium, in the night no one will answer your phone calls-reception, house keeping, bell service, room service etc..So in emergency situations, it would be scary, Probably they expect us to be self efficient and self sufficient. we stayed in a Studio apartment, our Toilet shutoff was not functioning, some basic needs like iron board, box etc are not kept.. Otherwise warm welcome in the reception, smiling and helpful staff..

Dear Raj Kumar, Thank you for drawing our attention to your feedback. It is really frustrating to see what you have experienced during your stay. Please accept our sincere apologies for the inconvenience it caused. Please be assured that we have taken note of your comments and shared them with relevant departments to take action and avoid future repetition. Your feedback is important to us in our ongoing efforts to improve the quality of our services. Please accept our apologies again, sincerely hope to give us a chance to serve you better in future visit. We look forward to welcoming you again in the near future. Sincerely, Souffian Zaeraoui General Manager

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