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Novotel Abu Dhabi Gate Hotel 4 stars

Customer review rating 4.4/5 1,973 reviews

Novotel Abu Dhabi Gate
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+ 26 Services
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Hotel extras

  • Great views over the city

  • Outdoor swimming pool

  • Free WIFI

  • 15 minutes' drive from downtown

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • ABU DHABI INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • GolfPaying
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Abu Dhabi Gate

222 Al Maqta Street
Al Maqta
Bain Jessrain
92156
abu dhabi
united arab emirates

Tel: +97125089999

Fax: (+971)25089990

Check-in from 14h00

Check out up to 12h00

  • By plane

    ABU DHABI INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By plane

    AUH At 20km / 12.43 miles

GPS :24.39591, 54.51804

Our accommodations

We are a 4-star hotel featuring 224 modern superior rooms, suites and 1 bedroom apartments with kitchen that are designed to satisfy the needs of leisure travelers and business guests alike with various sleeping options like single, twin and sofa bed

Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)

Superior Room With 2 Single Beds

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)

Superior room with 1 Double bed and sofa

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)

Superior Room with 2 single beds and sofa

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

GABBIANO ITALIAN RESTAURANT

Type of cuisine: Italian

Enjoy a traditional & contemporary Italian experience with an outstanding selection of our a la carte menu & seasonal specials. Open daily for lunch from 12pm to 3pm & dinner from 6pm to midnight. Location : Lobby

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BELGIAN BEER CAFÉ

Type of cuisine: International

Discover the true charm of a Brussels Cafe in Abu Dhabi. This authentic bar & restaurant boasts an extensive menu of delicious Belgian cuisines along with many famous Belgian Beverages. Enjoy the Belgian good taste in all aspects with 'Live music'.

Menu (PDF)

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HORIZONLINE RESTAURANT

Type of cuisine: International

Our restaurant serves in the morning an extensive quality breakfast buffet with oriental specialties. For dinner we offer an international buffet with a wide variety of food on 7 days a week. Indoor and outdoor dining is offered.

Menu (PDF)

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA CAFÉ

Type of cuisine: Cafe

The Aroma Café is a great place to meet friends & colleagues. Offering freshly made coffee & tea with selection of pastries, cakes & light snacks. Open daily from 8 am to 11 pm.

Lunch

08:00 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL NASSEEM POOL BAR

Non contractual photo

Our modern and trendy pool bar is located on the 2nd floor and features snacks, all kind of fancy drinks and a Shisha lounge. There are many comfy sofas and seating to relax and enjoy the nice view and weather.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 76 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Gate

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,973 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,191 reviews

Lockdown at Novotel

TripAdvisor rating 4.5/5

Jef F Business - 13/07/2020 TripAdvisor review

The excellent staff throughout this hotel makes the stay a pleasurable one and is the reason I keep returning. From the reception staff to the breakfast team, room service, housekeeping, bar, restaurants, spa, gym and pool people they all go that extra mile to help.

Good Stay

Customer review rating 4.4/5

Deepak Business - 08/03/2020 Confirmed reviews ALL

I am part of IBM team and will continue in this Hotel for long. I know that our team is being treated very well but I felt that some suggestions from my side can definitely help you in some way. My score can change from 8 to 10 in case if these 2 requests are fulfilled. 1. Please increase the complimentary water bottles to 4-5 in a day. I stayed in Hyatt Place at Dubai and I used to receive 5-6 bottles of water as complimentary everyday. I expect Novotel to adopt this practice looking at the extreme climatic conditions at Abu Dhabi. ONE OF THE FRON DESK REPRESENTATIVES WAS VERY RUDE IN REPLYING TO ME THAT ONLY 2 BOTTLES ARE PROVIDED AS COMPLIMENTARY. However, other staff were cooperative and helping, so that I could forget that bitter experience. 2. Please have some good options for Vegetarians in the buffet breakfast. Currently we have very limited options. I would like to sincerely thank Abhishek (Front Desk Manager) and Gopi from housekeeping team for the best service that they delivered.

Dear Deepak K., We would like to thank you for sharing your feedback with us. We have noted your suggestions and we will relook into it for consideration in future. It is our deep regret to know that you experience inconvenience during your stay, we sincerely apologise. Your comments are highly valuable to us and we do respect your opinion. Our staff are naturally welcoming and accommodating but if there was an instance that you felt that the Front Desk staff was rude while explaining our provision of complimentary bottles to our guests, it was never our intention to make you feel that way. Your feedback serves as our guide to know the areas which we need to improve on and we will definitely do our best to enhance the guest experience. Many thanks for commending the superb service of Abhishek and Gopi. We definitely extend your kind words to them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you again in the near future. Sincerely, Hotel Management

Very good and restful

Customer review rating 4.4/5

Bruce Business - 08/03/2020 Confirmed reviews ALL

Room was very comfortable, front desk were very helpful in arranging for early checkin

Dear Bruce H., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

comfortable hotel convenient to airport

TripAdvisor rating 4.5/5

PamMunich Couples - 03/03/2020 TripAdvisor review

The hotel is on the main road not far from the international Airport. It Shows some signs of wear and tear, but is clean and the staff are very nice. It is also very close to the canal where there are several Restaurants in Hotels and the Souk and near the Grand Mosque.

Dear PamMunich, First of all, we would like to warmly thank you for choosing Novotel Gate Hotel for your stay in Abu Dhabi and also for leaving this wonderful review following your stay. It is always a pleasure to receive positive feedback. We are happy to hear that we have met your expectations and that our team members were responsive and offered you a pleasant stay. We are sure your comment will serve as an encouragement to all our teams. We are looking forward to having you with us again soon. Kind Regards, Hotel Management

Could not meet a specific request even though had booked in advance

Customer review rating 4.4/5

Augustine Families - 01/03/2020 Confirmed reviews ALL

Did not get 2 rooms together even though we booked a week in advance

Dear Augustine A., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry if we were unable to accommodate your request for rooms allocation, as this preference is subject to availability at the time of check-in. Your stay must have fallen to a busy period when unfortunately all ours inter-connected rooms , according to your preferences, must be occupied at that time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Wonderful place with wonderful people

Customer review rating 4.4/5

Victor S. Business - 20/02/2020 Confirmed reviews ALL

It was a great stay. The rooms were nice. The breakfast was top class. The staff were very amiable and polite. A wonderful experience overall

Dear Victor R S., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Must have been our unlucky day

Customer review rating 4.4/5

Scott Families - 20/02/2020 Confirmed reviews ALL

Must have been our unlucky day Review of Novotel Abu Dhabi Gate Reviewed yesterday Check in whilst long was great; Soufiane was quite engaging. After having taken a "deposit" for additional items, was unable to add dinner in the Belgian Beer Cafe as there wasn't sufficient funds retained - they had my Emirates ID, my debit card details and my vehicle details (and my vehicle as it was valet parked). Had to go and deposit more funds. Dinner in the Cafe was less than impressive - if you are going to serve Flemish choices, then get the flavours right or don't do it. Spare pillows (couldn't sleep on the discs on the bed) had no pillow covers supplied. Breakfast seemed quite extensive, but not overly enjoyable - tea brewed in a flask previously used for coffee. Couldn't even get a teaspoon, staff too busy cleaning tables and we had to wait (no guests mulling around looking for somewhere to sit)- the table offered didn't have full compliment of cutlery and cups; so maybe the staff assigned to clean/prepare our table was way-laid getting something for somebody else? All up not a great experience. Maybe we were there on a bad day, or maybe the property was busy (standard response in the UAE when things don't go as planned). Location suited based on what we were doing, but probably not our next choice in the Capital. Have rated the value average because whilst rooms were reasonably cheap,it was noisy (other guests) and the prices in the Cafe did not reflect value for money at all.

Dear Scott E., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate Hotel. We highly appreciate your positive comments about Soufiane for his dedicated and personalized service that made seamless welcoming. We are sorry that your bar & breakfast experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address mentioned points and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Good Stay

Customer review rating 4.4/5

Najeeb A. Business - 19/02/2020 Confirmed reviews ALL

It was comfortable stay with helpful staff . No problem to communicate .

Dear Mohammad Najeeb A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good stay. Rooms were very clean.

Customer review rating 4.4/5

Shivani Solo - 18/02/2020 Confirmed reviews ALL

The property was good. Although with the location there was not much nearby in walking distance. Also my membership points were not added for my stay.

Dear Shivani S., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As stays booked via Travel Websites (like booking.com, Expedia etc.) are not eligible for ALL loyalty points, we would highly recommend to use ALL App, all.accor.com website or to contact any Accor Hotel directly to reserve your next stay in any Accor Hotel worldwide. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Overall good stay ...

Customer review rating 4.4/5

Pooja Business - 18/02/2020 Confirmed reviews ALL

Abhishek the manager at hotel and other staff was quite welcoming and take care of you to make you feel like home. Housekeeping has scope of improvement though!.

Dear Pooja B., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Abhishek. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good stay excellent serve by housekeeping gopo

Customer review rating 4.4/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Prompt service.Clean rooms,Great housekeeping but would recommend more vegeterain food for breakfast and also some sports channel in tv

Dear Rishabh B., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Great Experience

Customer review rating 4.4/5

Sujit Business - 30/01/2020 Confirmed reviews ALL

I very much liked hotel which has four restaurants inside; belgian, Gabbiano, horizon and pool bar. With these, a wide range of options for food and drinks... i choose and continued choosing this hotel also because of the apartment they offer which suits perfect for long term stay and business works... all staffs are very friendly. Abhishek from reception, Arjun from Belgian, Shoyel from Gabbiano, Anup from pool bar are few to be named. Thank you for your service and looking forward to be there again soon.....

Dear Sujit T., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good rooms and pleasant stay

Customer review rating 4.4/5

Ayush R. Business - 27/01/2020 Confirmed reviews ALL

It was very nice stay, rooms and services was very good.

Dear Ayush R., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to your next visit. Sincerely, Hotel Management

Convenient for work

Customer review rating 4.4/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

Staff are very helpful as always.

Dear John Geoffrey Hughson R., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Not good

Customer review rating 4.4/5

Muhamed Business - 17/01/2020 Confirmed reviews ALL

The elevators were crowded due to one of them out of service as you didn't fix it along one month As well the water was accumulated in mid of bathroom and shower of WC was too heavy not flexible

Dear Ali Sameer Sangoor A., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We sincerely apologise for the inconvenienced caused due to elevator intermittent issues. Please rest assured that we have taken the appropriate measures and the matter has been resolved. We will definitely do our continuous best level efforts to prevent future occurrence. With regards to your comment about WC shower pipe, we have checked it and found that it has normal pressure and it can be adjusted by lever same in normal angle valve. We wish you would have informed us of the situation at the time it occurred as we would have been able to check it or rectify the problem at that time to make your stay more comfortable. It is our hope that you will give us the opportunity to serve you better in the future. Sincerely, Hotel Management

Very Nice Hotel

Customer review rating 4.4/5

Robert Business - 08/01/2020 Confirmed reviews ALL

The room is spacious and compfortable

Dear Robert R., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Disappointing compared to ibis next door

Customer review rating 4.4/5

Tony M. Couples - 03/01/2020 Confirmed reviews ALL

As above. Thre attempt to fix ac, roomfelt yired, we requestedquiet room but had noisy neighbours

Dear Anthony Michael m., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, we are sorry for the challenges during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

great value for money it exceeded our expectations

Customer review rating 4.4/5

Anonymous Couples - 31/12/2019 Confirmed reviews ALL

We enjoyed our stay and were suprised with the overall package,the food the room and the staff

Dear Keith T., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

I am satisfied with my stays.

Customer review rating 4.4/5

Adel Solo - 26/12/2019 Confirmed reviews ALL

Good.

Dear Adel K., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management
Customer review rating 4.4/5

Anonymous Families - 25/12/2019 Confirmed reviews ALL

Overall good, one thing to consider, please review the isolation between rooms , sound and smell

Dear Youssef O., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management
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