Novotel Abu Dhabi Gate 4 stars

Customer review rating (ALL Rating) 4.4/5 1,121 reviews

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Novotel Abu Dhabi Gate - Image 1
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222 Al Maqta Street, Rabdan Area, PO Box, 92156 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • Great views over the city

  • Outdoor swimming pool

  • Free WIFI

  • 15 minutes drive from downtown

  • Spa and fitness facilities

Our accommodation(s)

Hotel location

Novotel Abu Dhabi Gate

222 Al Maqta Street, Rabdan Area, PO Box
92156 ABU DHABI
United Arab Emirates

GPS:24.39591, 54.51804

Telephone
Fax +971 2 508 9990

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,121 reviews

TripAdvisor Rating  4.5/5  1,568 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Jainoor M. S. Business - Confirmed reviews ALL

I stayed 28 days in Novotel. Overall, my experience was good. However, there were a few points where I was disappointed. Housekeeping did a good job every day, but they did not check the tea bags and sugar regularly. When they ran out, they were not replaced, so we had to call housekeeping each time to request them. I believe most customers, including myself, may not feel comfortable asking for this repeatedly. Another issue was that the deposit box in my room was not working properly. I informed the reception four times, and it took two days for the issue to be properly checked and resolved. One major concern was an emergency alarm test that was done without prior notice. I got scared and immediately went to the ground floor. If any testing like this is planned, please make sure to inform guests in advance. Other than these points, I enjoyed everything during my stay.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Abu Dhabi Gate. We are pleased to hear that you enjoyed your overall experience, but we regret to learn about the concerns you encountered. We appreciate your comments about our housekeeping services. Your feedback regarding the replenishment of tea bags and sugar will be taken into consideration to enhance our attention to guest needs. Regarding the issue with the deposit box, please accept our apologies for the delay in resolution. We strive to ensure all facilities are in optimal condition and your experience will help us improve our processes. We also acknowledge your concern regarding the emergency alarm test. We understand that such situations can be unsettling, and we will review our communication procedures to ensure guests are informed in advance of any necessary tests. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future. Sincerely, Sushanth Nambiar, Cluster General Manager

Useful hotel for what we paid

TripAdvisor rating 4.0/5

louie_slippers TripAdvisor review

Stayed here 3 nights as it was a great deal for the Formula 1, $230 AUD per night. The hotel is out of the way and not much around it so need to taxi or uber everywhere. We were 30-45mins to the circuit depending on traffic but it was pretty straight forward. The rooms are tired, bathrooms need a refresh. Housekeeping was ok but didn’t remove dirty cups and ice buckets etc so average. Restaurant options are decent when back from the F1 if you don’t want to go out again albeit on the pricier side for what they serve. Staff are good and attentive. Our highlight was Zaad in the Starbucks cafe that’s on site. He was super lovely, great coffee and piping hot fresh croissants. The breakfast was better here than the buffet which was free for us!

Dear Valued Guest, Thank you for choosing our hotel during the Formula. We appreciate your kind words about our colleague at the café and are pleased that the coffee and fresh pastries made a strong impression. It is wonderful to hear that the overall value met your expectations during a busy event period. We are sorry that certain aspects of the room condition and housekeeping did not fully meet your expectations. Our goal is always to provide well-maintained accommodations and consistently thorough service. Thank you as well for noting the location and travel time to the circuit, as well as your comments on restaurant options. Your observations help us understand what matters most to our guests. We hope to have the opportunity to welcome you back and provide an even more seamless experience. Sincerely, Sushanth Nambiar, Cluster General Manager

Amazing

TripAdvisor rating 5.0/5

Govinda S TripAdvisor review

Hotel rooms is really clean and location is vary well and hotel sorvice is amazing vary friend Sattf is well manju and ranjitha the no how to take care of the guest and supervisor ruksana is vary understand to handling thank you hk team

Dear Valued Guest, Thank you for sharing such a wonderful review and for the perfect rating. We are delighted to hear that you enjoyed our clean rooms, convenient location, and the warm service from our team. It is especially rewarding to know that Manju and Ranjitha made you feel well cared for, and that our supervisor Ruksana was attentive and understanding. Recognizing our housekeeping team means a great deal to us, as it reflects our commitment to comfort and hospitality. We appreciate your kind words and look forward to welcoming you back for another excellent stay. Sincerely, Sushanth Nambiar, Cluster General Manager

Customer review rating 1.0/5

Mansoor A. J. H. A. Families - Confirmed reviews ALL

The experience was bad 2 times in a row I get a hot ac room

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stays. We regret to learn about the issues you encountered with the air conditioning in your room. Please be assured that we take such matters seriously and appreciate your understanding. Sincerely, Sushanth Nambiar, Cluster General Manager

Customer review rating 5.0/5

Ahmed E. F. A. Solo - Confirmed reviews ALL

I recently stayed at Novotel Abu Dhabi Gate and had a wonderful experience. The hotel is very clean, comfortable, and well-maintained. The facilities are excellent, and everything is organized to make the stay relaxing and enjoyable. A special thanks to Jad for his great support and professionalism. He was very helpful, friendly, and made sure that everything was perfect during my stay. His service truly made a big difference. I highly recommend Novotel Abu Dhabi Gate for anyone looking for a pleasant and comfortable stay in Abu Dhabi.

Dear Valued Guest, Thank you for sharing your positive experience at Novotel Abu Dhabi Gate. We are delighted to hear that you found our location convenient and our facilities to your satisfaction. It is always rewarding to know that our commitment to cleanliness and comfort contributed to your enjoyable stay. We appreciate your kind words about our team member, Jad. I will be sure to pass along your compliments to him, as it is feedback like yours that inspires our staff to continue providing excellent service. Thank you for recommending us, and we look forward to welcoming you back in the future. Sincerely, Sushanth Nambiar, Cluster General Manager

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Other web-users rate our hotel

  • 555 reviews 8.1/10 Location
  • 2,538 reviews 9/10 Room
  • 4,589 reviews 9.6/10 Service
  • 67 reviews 3.6/10 WiFi
  • 1,653 reviews 9.3/10 Cleanliness
  • 743 reviews 9.2/10 Food
  • 467 reviews 9.1/10 Breakfast
  • 13 reviews 3.7/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.