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Novotel Abu Dhabi Gate Hotel 4 stars

Customer review rating 4.4/5 2,102 reviews

ALLSAFE approved hotel

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Novotel Abu Dhabi Gate
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+ 24 Services

Hotel extras

  • Great views over the city

  • Outdoor swimming pool

  • Free WIFI

  • 15 minutes' drive from downtown

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Abu Dhabi Gate

222 Al Maqta Street
Rabdan Area
PO Box
92156 abu dhabi
united arab emirates

Tel: +97125089999

Fax: (+971)25089990

Check-in from 14h00

Check out up to 12h00

  • By plane

    ABU DHABI INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By plane

    AUH At 20km / 12.43 miles

GPS :24.39591, 54.51804

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 4 Restaurants
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 224 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 144 non-smoking rooms
    • 21 floors
  • Languages spoken at the hotel
    • French
    • English
    • Arabic
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Shuttle
    • AUH Additional charge
    • ABU DHABI INTL AIRPORT Additional charge
  • Private Indoor Parking
    • On site
    • Private
Well-being
  • Al Nasseem
    • Outside
    • On site
  • In Balance
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

We are a 4-star hotel featuring 224 modern superior rooms, suites and 1 bedroom apartments with kitchen that are designed to satisfy the needs of leisure travelers and business guests alike with various sleeping options like single, twin and sofa bed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 76 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Gate

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,102 reviews

TripAdvisor Rating 4.5/5

1,251 reviews

Good stay

TripAdvisor rating 4.0/5

dennishessel 03/10/2021 TripAdvisor review

It was one of the best one day stay. The room was amazing with a view to the creek and the city. The staff at the reception during checkin assisted with everything and also upgraded the room and was courteous.

Dear Dennishessel, Thank you for taking the time to share your feedback following your recent visit to Novotel Abu Dhabi Gate Hotel. It gives us great pleasure to read your wonderful comments pertaining to the outstanding service provided by our amazing team. We certainly look forward to welcoming you back for another pleasant experience. Sincerely, Laurent Noury Cluster General Manager

My experience was amazing overall and the location is perfect for working guests and travelers.

Customer review rating 5.0/5

Mohammed A. Solo - 01/10/2021 Confirmed reviews ALL

My experience was amazing overall. The amenities were above my expectations and the staff was professional, kind, courteous, friendly and extremely helpful. The room was spacious and very comfortable. I would certainly recommend the hotel to friends and look forward to my next visit at the Novotel Hotel.

Dear Alistair M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Noury Cluster General Manager

Good stay

Customer review rating 4.0/5

Sanjeev Families - 27/09/2021 Confirmed reviews ALL

It was a good stay and enjoyed it

Dear Sanjeev M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Noury Cluster General Manager

Great Stay!

Customer review rating 4.5/5

Manoj N. Business - 26/09/2021 Confirmed reviews ALL

It was a home away from home experience during last two years stay at Novotel. The staff is extremely helpful and accommodating. My room was always clean including my kitchen sinks everyday I returned home from work. The cleaning staff especially Mr. Attiq and Meenakshi have demonstrated attention to detail. Mr. Jacob is a true Gentleman. I have already started missing Novotel :) Best, Manoj

Dear Manoj N., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to your comment about the welcome drink, please be informed that your loyalty status upon arrival was not yet diamond that is why the welcome drink was not given. Nevertheless, rest assured that on your next visit, welcome drink will be offered as a diamond member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Noury Cluster General Manager

Awesome Experience…

TripAdvisor rating 5.0/5

Johnsnkc 16/09/2021 TripAdvisor review

Rooms are well maintained. Cooling issues on the top floor rooms . You have to find solution for this issue. House keeping staffs are well trained . Awesome customer service . we had good experience … thanks 🙏🏼

Dear Johnsnkc, Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. We are far beyond grateful knowing that your experience with us was awesome! We have noted your concern and please rest assured that we are taking the appropriate measures to address the problem and to improve the guest experience. It was a pleasure to being of service to you and we hope that you will come back to see us again in the future. Sincerely, Laurent Noury Cluster General Manager

Nice team

Customer review rating 4.5/5

Frederic O. Business - 11/09/2021 Confirmed reviews ALL

Always nice to stay in this hotel once a week

Dear Frederic O., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Noury Cluster General Manager

Good location and perfect service.

Customer review rating 5.0/5

Andriy V. Business - 11/08/2021 Confirmed reviews ALL

With respect for all team. Perfect condition in the room , very good cleaning. On reception can help for any questions!

Dear Andriy V., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Noury Cluster General Manager

Excellent Hospitality and Maintaining good harmony for Staying

Customer review rating 5.0/5

S. S. Business - 02/08/2021 Confirmed reviews ALL

I had stayed in IBIS Novotel for 19 long months without any hassle or any issue. I need to thank each and every staff who had made my stay smooth (Reception, Cleaning Staff, food (In this pandemic Situation they had taken good care for giving quality and hygienic food ) , timely Maintenance and Hotel management for taking good care of customers). who had made my stay very peaceful. I loved the Location and Good harmony maintained by the Quality staff. Further if any chance of coming back to Abu Dhabi, willing to stay here. I would like to take time for appreciating the below staff. Ms Verny, Ms Tatijana & Ms Mery- Reception & Management staff Mr Saleh- Maintenance Team. S. S.

Dear S. S., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Noury Cluster General Manager

Abu dahbi changed thier rules on Covid 19

Customer review rating 0.5/5

Wslid E. Families - 26/07/2021 Confirmed reviews ALL

As I booked and paid for my stay in Abou dahbi with Novitel gate in Feb 2021. There was no restrictions on Covid 19 at the time. But when I arrived there on 6/23/21 to find out that rules have changed in that country where I can't stay in Abu Dhabi city at all by government ruling. Contacted the Hotel for a refund as this was not a restriction at the time of my reservation. The manager there refused to refund my 1 night stay. So they basically don't take any responsibility for thier government decisions. That changes suddenly. And ofcourse the Abu Dhabi government is not going to reimburse me either. Will just an advice for any American going there specially Abu Dhabi. Don't go. They just a want to be USA. Nothing more. And for the management team that is reading this review. Rest assure that I will be posting it on every rating and social site that I know of. Thanks Walid E. USA

Dear Walid E., Thank you for taking the time to share your feedback reference to your booking at the Novotel Abu Dhabi Gate. We would like to take this opportunity to inform you that the booking you made was a non-refundable booking for which you got a special rate. The booking made comes with the strict terms and conditions of a non-refundable reservation. We have communicated with you thru email that a refund request will not be possible, however, as a special case we offered a one-time date amendment valid within one month (until 24th of July) plus the rate difference to be added on the booking amount once utilized. We have given you the option to provide us with your new stay date so we could amend the booking accordingly. Since the one-month validity had already lapsed, the booking was officially charged as per the cancellation / no-show policy. While we understand your frustration and can certainly empathize with your feelings, we hope that our explanation have clarified your concerns. We welcome all comments that we receive from our guests as we truly believe that guest feedback is essential for us in improving our level of service and meeting our guests’ expectations. Sincerely, Laurent Noury Cluster General Manager
Customer review rating 3.0/5

Ahmad Solo - 06/06/2021 Confirmed reviews ALL

I'd spent my 5 day quarantine in the hotel. The food quality was below average and The room service wasn't very good. I didn't get any bottles of water until I asked more than once.

Dear Ahmad M., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Noury Cluster General Manager

Its very near from my place soo all tim I want to go an enjoy there

Customer review rating 2.5/5

Muhmmad Z. Friends - 22/05/2021 Confirmed reviews ALL

Very humble and professional staf give us good service

Dear Muhammad z., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. I am sorry that your experience did not meet your expectations despite of your positive remarks about the hotel and the service. It is our deepest regret that there were various aspects of your stay which you were unhappy about looking at the low rating you have given us. Kindly be informed that ratings are considered 10 being the lowest and 100 being the highest. We thank you for staying with us and it was a pleasure to being of service to you. Sincerely, Laurent Noury Cluster General Manager

Excellent hotel

Customer review rating 5.0/5

Marwan A. Solo - 05/05/2021 Confirmed reviews ALL

Nice hotel, the rooms are wide and big , good for long stay, always the price is good , highly recommended

Dear Marwan A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Noury Cluster General Manager

Nice hotel but no hot water in bathroom

Customer review rating 4.0/5

Mbe Business - 30/04/2021 Confirmed reviews ALL

Had the Experience of staying at hotel for one night, great restaurant but the only problem was the hot water called Maintenace they came and said they fixed it, had one shower halfway through that shower the water was cold again,

Dear Matthew B., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. I am sorry that there were some aspects of your experience which did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Noury Cluster General Manager

Good stay

Customer review rating 4.5/5

Ralph D. Business - 29/04/2021 Confirmed reviews ALL

I had online checkin done. All good. Breakfast was good especially the Eggs Benedict which I prefer to have in the morning. Thanks to the Chef.

Dear Ralph D., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Very good stay

Customer review rating 4.5/5

Elmar Solo - 29/04/2021 Confirmed reviews ALL

I stay every week, and very satisfied

Dear Elmar A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Peaceful

Customer review rating 5.0/5

Martthys Business - 28/04/2021 Confirmed reviews ALL

Peaceful and had a good rest and was center for all my needs

Dear Martthys T., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Best Birthday Ever

Customer review rating 4.5/5

Ruazol D. L. Families - 26/04/2021 Confirmed reviews ALL

Thank you very much for the house keeping team for a very clean room and for the creative design they made for my birthday. Really appreaciate it. Thank you to the ff: Mohammed from front desk Darlin from aroma cafe Erika, donna, jennifer and arjun from horizoneline.

Dear Ruazol De L., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. Glad that we have made your birthday extra special. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Enjoyable Stay

TripAdvisor rating 5.0/5

wael2010 13/04/2021 TripAdvisor review

Staff are amazing, specially room service Raj I think and all HK, everyone was doing treat job and trying to exceed my expectations at all times. Only one point although it's not recommended to provide water due to Covid restrictions but, still you need to keep some water bottles around to avoid dehydration. Thanks to all

Dear Wael2010, Thank you for choosing our hotel to stay in and thank you for your review. We are glad to note that you had an enjoyable stay with us. It is such a pleasure to read that our team members, particularly Raj and housekeeping staff highlighted your lovely experience at The Novotel Abu Dhabi Gate Hotel. Due to Coronavirus (COVID-19) pandemic, certain services or facilities may be reduced or unavailable as a result. Health and safety guidelines are being followed as per the local authorities directives. We sincerely apologize for the inconvenience and we thank you for your kind understanding. It was a pleasure to being of service to you and hope that we will have the opportunity of welcoming you back in the future. Sincerely, Hotel Management

good stay

Customer review rating 4.5/5

Ghada Families - 10/04/2021 Confirmed reviews ALL

We a lot of fun, the receptionist was very well treated and very good at talking to us and receiving us, and the pool was very good ,the staff also wonderful smile and cleanliness , attention is very good , thank you

Dear Ghada M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

NICE HOTEL CONVENIENTLY LOCATED

TripAdvisor rating 5.0/5

Offsetlinks Business - 28/02/2021 TripAdvisor review

I came to Dubai to attend the exhibition IDEX. The hotel is nicely located vis a vis the exhibition hall. Only one remark : the choice of restaurants is limited. Apart from that, no comment I was fully stisfied with my room, the food and the staff

Dear Offsetlinks, Thank you for choosing to stay at the Novotel Abu Dhabi Gate Hotel as your preferred accommodation among other options in the vicinity during the IDEX. It is certainly a delight knowing that you had a lovely stay with us, highlighting our convenient location in close proximity of the exhibition venue. Happy to hear that you were fully-satisfied with your experience despite your comment of having limited choices of restaurants. It was a pleasure to being of service to you and hope that we will have the pleasure of welcoming you back again in the future. Sincerely, Hotel Management

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