MERCURE ABU DHABI DOWNTOWN 4 stars

Customer review rating (ALL Rating) 4.6/5 620 reviews

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Description

Hotel extras

  • Located in the Downtown Abu Dhabi, near Hamdan street, Abu Dhabi Mall, and Corniche Road.

  • Modern guest rooms with restaurants, recreation, and event spaces apt for business or leisure.

  • Functional meeting rooms and a ballroom with built-in screens and pre-event spaces.

  • Close by Qasr Al Hosn - the nation's living memorial and the narrator of Abu Dhabi's history.

  • Walking distance from the House of Artisan the Heritage of Crafts Foundation in the UAE.

Our accommodation(s)

Hotel location

MERCURE ABU DHABI DOWNTOWN

SAEED BIN AHMED, AL OTAIBA STREET PO BOX 2471
ABU DHABI
United Arab Emirates

GPS:24.493211, 54.366436

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  620 reviews

Customer review rating 4.5/5

Dwi U. Families - Confirmed reviews ALL

Thank you for Javeed who tried his best to twist the experience I have. One lady who was in the morning shift called “Roshni?” Needs more listening skills training. She was not allowing me to explain I have problem with my reservation. Javeed called back and ensure everything are well taken care of. We had very comfortable stay. The room service gents sorry we forgot the name, and Sohail from housekeeping, and Sai from the bell team as well they are polite and nice. As a hotelier with two decades more working in hospitality this is highly important to me. Small notes we had small ants in the room when we informed the front desk team lady in the evening all sorted out too. Only Roshni? Needs more training and change her tone of voice and eagerness to assist the customer

Dear Guest, We very much appreciate your comments regarding your stay at the MERCURE ABU DHABI DOWNTOWN. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure the this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our service. At the same time, we have duly noted the points that you highlighted was not much of your satisfaction. Nevertheless, thank you having taken the time to review us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 1.0/5

Dea M. Families - Confirmed reviews ALL

Washroom has bad smell, its very stinky. Door locks are not working properly, especially the Privacy. Bathroom towels smells very bad.

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Abu Dhabi Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is extremely important to us, and I have shared your comments with my team so that we may continue to improve. At Mercure Abu Dhabi Downtown, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us another chance to change your impression of Mercure Abu Dhabi Downtown in the future. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Deborah J. A. Solo - Confirmed reviews ALL

Just perfect ❤️

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Abu Dhabi Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Sami A. S. M. A. Solo - Confirmed reviews ALL

Good staff

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Abu Dhabi Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Sandro G. Business - Confirmed reviews ALL

Pleasant stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mourad Brahmi Cluster General Manager

Other web-users rate our hotel

  • 362 reviews 7.6/10 Location
  • 623 reviews 8.8/10 Room
  • 994 reviews 9.2/10 Service
  • 12 reviews 9.5/10 WiFi
  • 409 reviews 9.2/10 Vibe
  • 355 reviews 9/10 Cleanliness
  • 244 reviews 7.8/10 Amenities
  • 242 reviews 8.2/10 Comfort

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