Fairmont Bab Al Bahr - Abu Dhabi

Truly amazing experience at the FBAB ! We as a family enjoyed every second of our stay. The Gold Class rooms were spacious and inviting! We loved the amenities being sent everyday to our room. One of our most enjoyable times were at the Gold Lounge where we not only enjoyed the delicious spread of canapes but also the very hospitable service by Zalimar, Paolo and Carol. The pools and the beachfront were amazing ! Definitely looking forward to returning again !

It was an incredible experience. The staffs were very kind and pleasant, especially Marianna, Qusai, Chamil and Magdelene. The Fairmont Gold team Caren & Zalibar were impressive. It is also worthy to note the hospitality from the water sports team too. Predominantly, a special thanks to Arnold for providing us with one of the best experience in the town. Would definitely come back.

Used the lobby lounge in the evening during our stay. Treated ourselves to a cake and drink each night. Kim could not have done more for us to help us enjoy our stay. The cakes were of the highest quality with a good selection available. There was also a good range of hot drinks. It was the perfect relaxing setting to wind down at the end of the day.

We had a great experience. The staff was very friendly. Especially Marianna, Qusai, Chamil and Magdelene. The Fairmont Gold team Caren & Zalibar was awesome. Not to forget the hospitality from the water sports team. Above all we would like to thank Arnold for providing us one of the best experience. Would definitely come back.

Was really looking forward to a break after going through a very difficult time. Unfortunately from the moment we got here it's been a disappointment. We booked a city view room however our view is of the car park. I spoke to a lady on reception and she was really friendly and assured me they will move us and to expect a call at 12pm. 2 days later I'm still waiting for a call. I went to speak to her again, again I was told they will get in touch. The phone in our room is temperamental, a struggle to contact reception. The socket next to the bedside table isn't working. Unfortunately the stay so far has been a true disappointment, for a 5* hotel I expected so much more and having visited Abu Dhabi multiple times and multiple hotels, this certainly does not live up to the standards expected. The lack of communication, lack of service is very upsetting. Furthermore there is no pool side assistance and the staff in the hotel do not seem to care when it comes to satisfying the guests and they lack customer service. Working within a major cooperate company I take customer service very seriously and hold it as top priority. I would like to say, the concierge service has been fantastic to accommodating reservations and are extremely friendly, I only wish the rest of the staff would lead by example. I will leave it here for now, will write a further review in a few days with any updates.