Fairmont Bab Al Bahr, Abu Dhabi 5 stars

Customer review rating (ALL Rating) 4.6/5 2,783 reviews

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Fairmont Bab Al Bahr, Abu Dhabi - Image 1
Fairmont Bab Al Bahr, Abu Dhabi - Image 2
Fairmont Bab Al Bahr, Abu Dhabi - Image 3
Fairmont Bab Al Bahr, Abu Dhabi - Image 4
Khor Al Maqta, Rabdan, PO Box 114304, 14304, 0 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • Private sandy beach with panoramic breath-taking views of the Sheikh Zayed Grand Mosque.

  • Green Globe Certified - the first Fairmont Hotel in the region

  • Unlimited use of Fitness gym facilities

  • All 366 rooms & suites have natural daylight access

  • Meetings, banquets and conference, spanning over 2,500 square meters (26,900 square feet).

Our accommodation(s)

Hotel location

Fairmont Bab Al Bahr, Abu Dhabi

Khor Al Maqta, Rabdan, PO Box 114304, 14304
0 ABU DHABI
United Arab Emirates

GPS:24.414524, 54.490128

Telephone
Fax +971 97126543323

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,783 reviews

TripAdvisor Rating  4.7/5  8,203 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Lynden M. S. Business - Confirmed reviews ALL

Fairmont has fabulous staff- the whole team are pleasant friendly and helpful. It has a brilliant location opposite the Mosque with a great beach and pool and plenty of chairs. Restaurants great and very generous breakfast Rooms spacious very clean and well equipped Staff react to problems or questions with charm and helpfulness from the doorman who greets you to room staff, reception staff and catering staff.

Dear Ms. S., Thank you very much for choosing Fairmont Bab Al Bahr and taking the time to participate in our survey. It is our pleasure to share your positive feedback with the entire team especially in Fairmont Gold and Barbara. We look forward to being of service to you once again in the near future. Sincerely, Fairmont Bab Al Bahr Management

RAJA at Fairmont, you were fantastic!

TripAdvisor rating 5.0/5

prash_photo TripAdvisor review

Raja Ali was fantastic, he was in our housekeeping team At Fairmont BabAlBar. As we were travelling with children, we needed to have some specific requirements and he created for everything thank you so much Raja.

Dear Prash, Thank you for taking the time to tell us about your recent experience at the Fairmont Bab Al Bahr. We sincerely appreciate your valuable feedback. Rest assured that your review will be conveyed to Raja our team and to the relevant departments. It would be a great pleasure to have you stay with us once again in the near future. Kind regards, Elias Chakhtoura General Manager

Customer review rating 5.0/5

Martin A. Business - Confirmed reviews ALL

Everything was extremely well handled and executed.

Dear Mr. A., Thank you very much for choosing Fairmont Bab Al Bahr and taking the time to participate in our survey. It is our pleasure to share your positive feedback with the entire team. We look forward to being of service to you once again soon. Sincerely, Fairmont Bab Al Bahr Management

Customer review rating 4.0/5

David R. C. Friends - Confirmed reviews ALL

Very friendly staff, nice large bedrooms with a good view, comfy bed. Minor issues, shower area by the pool felt dated and unclean during my stay and signage internally such as trying to find pool reception etc was poor. Was also woken by the cleaner at the same time every morning knocking on my door to clean at 9:15am which I find strange when they know the room is occupied.

Dear Mr. C., Thank you for staying with us and taking the time to share your valuable feedback. At Fairmont Bab Al Bahr, we consider all our guest comments as an opportunity to continuously improve on the quality of our services. Rest assured that your review will be conveyed to the relevant departments. We trust that we will have the opportunity to serve you once again in the near future. Sincerely, Fairmont Bab Al Bahr Management

Customer review rating 3.5/5

Jennifer J. L. H. Couples - Confirmed reviews ALL

We booked a Fairmont Gold Room for 6 nights for my 60th birthday. The hotel was full on the first day of our holiday, so we spent 1 night in the Hilton Yas Island before arriving at the Fairmont. I emailed the hotel to ask some questions before we arrived. Paolo replied with a welcome email and enquiried about our time of arrival. We arrived around 11:30 and went straight to the 7th floor. As expected, the room was not ready. But Paolo said it wouldn't be long. We filled out our details and gave my phone number so they could text or WhatsApp when the room was ready. At 1pm, having heard nothing. We headed in for afternoon tea. We passed the 7th floor desk and asked Stephen if the room was ready. Paolo appeared from nowhere and said he had just been about to WhatsApp me,and that the room was ready - On the 5th floor. Now the whole point of the Fairmont Gold is that it is supposed to be a "Hotel in a hotel" with a dedicated floor. It was not acceptable to be put on another floor. It became obvious that the hotel was overbooked. There were no rooms on the 7th floor with the creek view we had paid for. They offered to move us after 1 day, but that was not acceptable because my wife wanted to set up decorations and balloons etc for my birthday the next day and did not want to have to take it all down and move room. So we were forced to take a city view room albeit a Junior Suite which is larger. This room also wasn't ready so we had the afternoon tea and headed back to the beach. By 3pm (2 hours later) we had again not heard anything via WhatsApp. We headed to reception by now thoroughly hacked off to speak to the Manager. The manager was summoned and we complained about the whole process. A few minutes later Paolo appeared on the ground floor - The room was ready but they could not contact me on WhatsApp ! I had WiFi and cellular data working. My WhatsApp was working. The Hilton had no problem using it to inform me that their room was ready when we stayed the previous night. Also they knew we were by the beach, so they could have come and found us. Anyway we were taken to our room with no view. We never heard anything back from the manager. It was a very disappointing start to what was supposed to be a special trip. The room was decent although there were stains on several bits of the carpet near the sofa. The Gold Lounge The floor is massive with several areas to sit. The down side of this is that during Happy Hour it was difficult to get a drink. On the first night I had gone to the bar and got drinks. Paolo told me that the drinks are brought to us. So on other nights we waited, but no one came. There did not seem to be enough staff during the early part of the service. We (along with others) were forced to go to the bar or track down staff to get a drink. The food. The food offering was good. We were Half Board so were trying not to eat too much in the evening as we had dinner to go to. But there were several main course dishes during the evening along with some salad. In hindsight as breakfast and afternoon tea are included it would have been better to go Room Only and pay for the occasional meal in one of the restaurants. Breakfast was OK. Afternoon tea had a selection of sandwiches and scones. We found the scones were small hard squares and did not feel freshly baked. A few times the dish description on the dish label was wrong. e.g. Salmon and cream cheese sandwich described as Salmon and Avocado. We tried to explain to one of the chefs that it was wrong, but he started going on about how they take allergies seriously and they could give us anything we wanted. We eventually found one of the Butlers and explained the label was wrong. The Butlers You are supposed to get a dedicated butler. Not the case. There are several Butlers on the floor who can assist, but not a dedicated one like we have had at other hotels. The pool and beach Plenty of beds during our stay. There does not seem as much interaction between the beach / pool staff vs other hotels. If they see you moving your umbrella they will come. They would lay out towels and set up cabanas for some, but not for the majority. Thet would set up ice buckets with water but had to ask vs them automatically bringing it like other hotels. I went to the bar to ask for water 1 day. 4 staff were huddled together looking at their phones with no clue I was standing waiting. I has to attract their attention and ask for the water. The pool was supposed to be 30 degrees. It was cooler, but not too cold to swim. Some of the facilities are dated and broken. One of the two toilets near the swim up bar the left toilet is constantly flushing and the flush mechanism is hangging off the wall. You would think the maintenance manager would be inspecting his area and fixing it. The swim up bar is OK. But people can vape or smoke which is off-putting.There was also a group who had set their own music speaker up by the side of the hot tub trying to drown out the bar music. We had a couple of drinks there during our stay. A beer was 49 AED and a cocktail 69 AED About £24 The pub does a happy hour in the evening. I would imagine it would be half the above price for the above drinks. Restaurants On Half Board we could eat in the Lebanese and Marcos Italian with a set 3 course menu, a soft drink and water or use the buffet. You could also get a 140 Dhiram pp allowance off food in Marcos steakhouse or the pub. We ate in Marcos 3 times, the Lebanese once and the buffet twice. All the food was nice. In the Lebanese you get 2 starters. We were ploughing through them when the waiter tried to bring my main course. We said we were not ready. A few minutes later he tried again. We ended up calling the manager who was very nice. He bought some mint tea and baklava extra during the dessert. The staff also brought a cake and sang happy birthday to me and to others celebrating their birthdays. Again smoking is allowed inside, so we moved table away from a group of smokers. Marcos was also very nice. We sat outside and there was a pianist on two nights. Buffet There were no prawns left our first night, the chef brought some more out for me. Plenty of choice for both breakfast and evening. They don't seem to have Chips/French fries on display, but you just order some via the staff and they bring them. All of the restaurants were enjoyable. Overall It was a decent stay, I got birthday cake brought to our room on my birthday. We thanked Paolo for his help on our final night and as we headed back towards the room to head for dinner, he and a few of the lounge staff brought us a Bon Voyage cake and wished us well, which was a nice touch. The initial issue with the room took the edge off it The Gold Lounge is not as slick or well organised as other hotels in the region. Areas of the hotel need fixing and the beach staff are not as attentive as other hotels. The staff are all nice. But it is not a 5 rating from us. It lacked the wow factor. That said it was a solid stay.

Dear Mr. & Mrs. H., Thank you for choosing Fairmont Bab Al Bahr and taking the time to complete our survey. We are truly sorry to know that your overall experience did not fully live up to your expectations. Your feedback is vitally important to us. We will be contacting you directly to learn more about the details of your stay and how we can improve on our service delivery. We look forward to our conversation and thank you in advance for taking the time. Sincerely, Fairmont Bab Al Bahr Management

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Other web-users rate our hotel

  • 704 reviews 9.5/10 Location
  • 1,735 reviews 8.7/10 Room
  • 3,324 reviews 9.2/10 Service
  • 15 reviews 5.4/10 WiFi
  • 642 reviews 7.8/10 Cleanliness
  • 601 reviews 9.1/10 Vibe
  • 498 reviews 8.1/10 Breakfast
  • 70 reviews 8.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.