Rixos Marina Abu Dhabi 5 stars

Customer review rating (ALL Rating) 4.4/5 2,473 reviews

Rixos Marina Abu Dhabi - Image 1
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Marina Mall Ring Road, 61060 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • Entertainment Haven

  • All Inclusive Available

  • Iconic Property

  • Abundant Flavors

  • Prive Lounge

Our accommodation(s)

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Hotel location

Rixos Marina Abu Dhabi

Marina Mall Ring Road
61060 ABU DHABI
United Arab Emirates

GPS:24.4805377, 54.3219998

Telephone
Fax +971 2 498 0001

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,473 reviews

Beautiful hotel

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We thoroughly enjoyed our stay. The interconnecting rooms were lovely and spacious and the hotel was of a very high standard. Food was great with plenty of choice. Pools were nice but needed some maintenance on tiles and all pools should be cooled. The main issue was that we had nowhere to sit inside and have a drink other than the restaurant.

Dear Laura M., We very much appreciate your comments regarding your stay at the Rixos Marina Abu Dhabi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Enjoyed the stay just a few issues on how the adult pool needs maintenance as it was a health & safety issue offer the small mosaic tiles missing around the whole pools & several quest needed first aid assistance.

Customer review rating 5.0/5

☺️? Families - Confirmed reviews ALL

Really enjoyed our stay. Think the mini bar could have had a better selection of beers & other spirits. The adult pool needs full maintenance due to small mosaic tiles missing all around the pool & inside it. Also not happy kids allowed in the adults pool and the other pools not running as temperature controlled pools. We had 10 night stay & only got 1 al a carte at 3 restaurants which I thought could have been better. The evening bar time closing 10-10.30pm a bit early to. I would like to come back and stay & also recommend to family & friends hopefully the issues could get sorted for a return holiday. Also our interconnecting room the door had no option of opening from either side & addressed it to reception and was told someone would come and have a look and that never happened very disappointed & we requested ice bucket one day & that never happened either.

Dear Narinder P., We very much appreciate your comments regarding your stay at the Rixos Marina Abu Dhabi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Lovely hotel and a great stay.

Customer review rating 3.5/5

Chris R. Couples - Confirmed reviews ALL

We have been to the Rixos in different locations before and love the brand, Rixos Marina is a beautiful hotel and the rooms are exceptional. We had a great stay and loved it with the exception of 2 things. We are child free and as such booked there as an Adult Pool was allocated!!! On our arrival it was full of kids which we where not aware of, this pool is the only cooled pool so we where extremely disappointed that we had to use a hot pool as all the kids where in “our pool”, the other issue was that we had only booked for 5 nights and as such we were not entitled to use the al a carte restaurants (you need a seven day booking) , this wasn’t an issue but we were completely unaware of this and it would have been nice to book the Italian or Asian and not for extra cost. Other than that lovely hotel, great staff and great stay.

Dear Cristopher R., Thank you for taking the time to tell us about your experience at the Rixos Marina Abu Dhabi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great!Great!Great!

Customer review rating 5.0/5

Pirashanth R. Couples - Confirmed reviews ALL

Great stay, great location, great personal, all in all great, only the food service in the lounge took sometimes too long but that wasn't a real issue

Dear Pirashanth R., We very much appreciate your comments regarding your stay at the Rixos Marina Abu Dhabi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Dissatisfied

Customer review rating 1.5/5

Shanie L. Families - Confirmed reviews ALL

Our recent stay at the Rixos Marina resort was dissatisfying. While there were some positive aspects, several issues significantly detracted from our overall experience, leading us to rate our stay as poor. 1. Food and Dining: The food options were quite limited and repetitive. Additionally, the service we received from the restaurant reservations representative was poor. Despite requesting a cake for our daughter’s 16th birthday, our booking at the Asian restaurant for the celebration was marred by subpar service. 2. Infinity Pool Condition: The Infinity pool was in dire need of refurbishment. The tiles along the edges were broken and dirty, leading to grazes and cuts on both myself and other guests. This was unacceptable for a facility in a five-star resort. Moreover, my children were admonished for playing games in the pool, which was particularly frustrating given that this was the only pool of a reasonable size. The other pool, Pool 2, was uncomfortably warm, more akin to a hot bath than a refreshing swim. 3. Service at the Bar: The bartender, Saroj, displayed extremely rude behavior and was unwilling to accommodate drink requests. This level of service is not what we expected from a resort of your caliber. He would benefit from further customer service training as his attitude sets a poor example for your establishment. 4. Recreational Room: The recreational room was unpleasantly exposed to smoke coming from the adjacent adults' bar. As a family with children, we found this exposure to secondhand smoke shocking and unacceptable. Given these concerns, we are unlikely to return to your resort and feel compelled to share our experience on Google reviews and other social media platforms. We suggest that management review these issues closely to ensure that the quality of both the premises and the staff meet the expectations of a five-star establishment. We hope that you take this feedback seriously and work towards improving the guest experience for future visitors.

Dear Shanie L., Thank you for taking the time to tell us about your experience at the Rixos Marina Abu Dhabi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Team

Other web-users rate our hotel

  • 985 reviews 9.1/10 Location
  • 2,097 reviews 9/10 Room
  • 3,985 reviews 9.1/10 Service
  • 22 reviews 7.6/10 WiFi
  • 1,647 reviews 8.5/10 Food
  • 866 reviews 9.5/10 Vibe
  • 793 reviews 8.9/10 Cleanliness
  • 351 reviews 7.9/10 Breakfast

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