Sofitel Abu Dhabi Corniche 5 stars

Customer review rating (ALL Rating) 4.3/5 1,864 reviews

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Sofitel Abu Dhabi Corniche - Image 1
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Corniche Road East, Capital Plaza Complex, 44966, 44 966 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • Prime location for business and leisure

  • Extensive dining options

  • Complimentary shuttle service to the main city attractions

  • State of the art meeting & wedding facilities

  • Breathtaking views over harbor

Our accommodation(s)

Hotel location

Sofitel Abu Dhabi Corniche

Corniche Road East, Capital Plaza Complex, 44966
44 966 ABU DHABI
United Arab Emirates

GPS:24.498747, 54.367195

Telephone
Fax +971 2 813 7799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,864 reviews

Customer review rating 3.0/5

David V. Business - Confirmed reviews ALL

The stay was overall moderate, but unfortunately the service performance ranged from mediocre to poor. The most concerning aspect was the housekeeping, which fell significantly below expectations in terms of both quality and consistency. Despite escalating these concerns to management in a structured and formal manner, no meaningful corrective action was taken. This lack of follow-through was particularly frustrating, as it gave the impression that guest feedback is acknowledged but not acted upon. It raises a broader concern: what is the purpose of customer satisfaction surveys if the feedback provided is not translated into tangible improvements? These surveys are meant to identify gaps and enhance the guest experience, yet in this case, they appear to serve little practical value. Even more concerning is that this is not the first time such issues have occurred. During previous stays, similar escalations were raised, yet no concrete actions were ever taken. It feels as though repeated feedback has gone unnoticed and unaddressed over time, which reflects a systemic issue rather than an isolated incident. As a Diamond-level Accor loyalty member, I expected a significantly higher standard of service, as well as a more proactive and responsive approach to resolving issues. Unfortunately, this experience suggests a persistent disconnect between collecting feedback and implementing meaningful change, ultimately undermining trust and long-term loyalty.

Customer review rating 5.0/5

Niluka P. Families - Confirmed reviews ALL

We had a lovely stay celebrating our anniversary. The hotel kindly upgraded our room & arranged everything beautifully for the occasion, which made it extra special. The staff were very friendly. Truly a pleasant experience. thank you!

Dear Niluka P., Thank you for your kind words regarding your recent anniversary stay. We are delighted that our team contributed to making your celebration memorable. Your appreciation motivates us to maintain our high standards of service. Best regards, Kirlos Abdou Front Office Manager

Customer review rating 5.0/5

Sofia B. Couples - Confirmed reviews ALL

Amazing stay, we were celebrating birthday, special thanks for Jesse from FO team, she was very helpful and professional

Dear Sofia B., Thank you for sharing your delightful experience with us. We are thrilled to hear that you enjoyed your stay while celebrating a special occasion and that Jesse was able to contribute positively to your visit. We look forward to welcoming you back. Kirlos Abdou Front Office Manager

Customer review rating 4.0/5

Yamen E. Z. Couples - Confirmed reviews ALL

We enjoy our stay at hotel, especially the cooperate of Anas in reception. Also it was quite staying. However we ask to take care more about smell of the hotel lobby

Dear Yamen E. Z., Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed the comfort and service provided by our staff, particularly Anas at reception. Your feedback about the lobby scent is appreciated and will be considered for our ongoing improvements. Kirlos Abdou Front Office Manager

Customer review rating 0.5/5

Shakir A. Solo - Confirmed reviews ALL

the stay was great until checkout time. I was forced to pay dhs 25 for tip & dhs 5 for calling front desk. tipping should not be mandatory. I had already tipped the staff earlier, but forcing a charge for tip is absolutely unacceptable.

Dear Shakir A., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the discomfort you experienced during checkout, particularly concerning the tipping policy and the additional charge for contacting the front desk. We aim to ensure a pleasant experience for all our guests, and I appreciate your perspective on this matter. Your comments will be taken into consideration as we continually strive to enhance our services. Kind regards, Kirlos Abdou Front Office Manager

Other web-users rate our hotel

  • 627 reviews 9.1/10 Location
  • 1,383 reviews 6.8/10 Room
  • 1,928 reviews 8/10 Service
  • 13 reviews 6.8/10 WiFi
  • 502 reviews 4.5/10 Cleanliness
  • 492 reviews 8.5/10 Breakfast

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