Grand Mercure Majlis Residences 5 stars

Customer review rating (ALL Rating) 4.6/5 415 reviews

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Description

Hotel extras

  • Fully-equipped kitchens

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Private indoor car park

Our accommodation(s)

Room

Studio King Bed

  • 4 pers. max
  • 37 / 398 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

Hotel location

Grand Mercure Majlis Residences

Zayed The 1st Street, Electra Street, Tourist Club Area
53400 Abu Dhabi
United Arab Emirates

GPS:24.494556, 54.376223

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  415 reviews

TripAdvisor Rating  4.6/5  637 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Dinesh S. Business - Confirmed reviews ALL

Prime location - shops/restaurants/etc. closeby and polite staff, just speed of service could improve.

Dear Dinesh S., Thank you for your positive feedback regarding our prime location and comfortable accommodations. We appreciate your comments about our staff and will strive to enhance the speed of service to ensure an even better experience for our guests. Best regards, Grand Mercure Majlis Residences

Customer review rating 5.0/5

Essameldin M. A. Families - Confirmed reviews ALL

Excellent experience

Dear Essamedldin M. A., Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location and comfortable accommodations. Our team strives to provide excellent service, and it is gratifying to know that their efforts contributed to your pleasant experience. Best regards, Grand Mercure Majlis Residences

Customer review rating 5.0/5

Sanjiv T. M. T. Families - Confirmed reviews ALL

Always a good experience with this hotel

Dear Sanjiv T. M. T., Thank you for your kind words regarding your experiences at our hotel. We are delighted to hear that you consistently enjoy your stays with us. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Grand Mercure Majlis Residences

Customer review rating 3.5/5

Usman M. D. Families - Confirmed reviews ALL

We stayed at Grand Mercure Majlis Abu Dhabi as a family. The apartment itself is quite old-looking, but overall it was acceptable for a short stay. Unfortunately, the breakfast was not to our family’s taste, and because of that we did not use other hotel facilities during our stay. That said, the highlight of our experience was the management. The manager treated us very well, upgraded our apartment, and kindly included breakfast as part of our Diamond status benefits. His attitude and professionalism were truly appreciated and made a positive difference to our stay. Overall, the property could benefit from updates and improvements, especially in dining, but the service from the management was commendable.

Dear Usman M. D., Thank you for sharing your feedback regarding your recent stay at Grand Mercure Majlis Residences. We are pleased to hear that you appreciated the professionalism and service provided by our management team. It is always our goal to ensure that our guests feel valued and well taken care of. We acknowledge your comments regarding the condition of the apartment and the breakfast offerings. Your insights are valuable, and we will take them into consideration as we continuously strive to enhance our guest experience. We understand that dining options play a significant role in your stay, and we regret that we did not meet your expectations in this regard. We appreciate your constructive feedback and hope to have the opportunity to welcome you back in the future, where we aim to provide an even better experience. Goodbye and best regards, Grand Mercure Majlis Residences

Nowhere close to a 5 stars hotel

TripAdvisor rating 1.0/5

micheln613 TripAdvisor review

I can’t believe it is a 5 stars hotel, they have very serious issues from hygiene, to safety (pool area), to services (including room service, valet parking) and to finish the hotel manager is totally absent, tried to reach out to him/her to share the feedback in vain despite trying 3 times over 5 days… the photos attached were for 5 days with not a single day having a room service made in a suite where a family of 4 was staying! We ended up going to the reception to ask even for toilet paper!!! extremely disappointed from the 5 stars and even more from being an Accord hotel!! Last day when checking out the deputy hotel manager reached out and promised to investigate on all the issues shared but obviously nothing was done and no follow up was made. Absolutely careless management. A real pity as location and potential are high but all the rest is disappointing and even dangerous.

Dear Michel, Thank you for sharing your feedback regarding your recent stay at Grand Mercure Majlis Residences. We deeply regret to learn that your experience did not meet your expectations, particularly in the areas of hygiene, safety, and service. Your comments regarding room service and the pool area have been duly noted, as they are critical aspects of our guests' comfort and safety. We acknowledge your concerns about communication and the responsiveness of our management team. It is our goal to ensure that all guests feel heard and valued, and it is disheartening to hear that this was not the case during your stay. Please be assured that your feedback is important to us and will be reviewed thoroughly to enhance our guest experience. We appreciate your acknowledgment of our location and potential, and we hope to have the opportunity to welcome you back in the future to demonstrate our commitment to improvement. Sincerely, Grand Mercure Majlis Residences

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Other web-users rate our hotel

  • 619 reviews 9.6/10 Location
  • 888 reviews 8.3/10 Room
  • 1,542 reviews 9.4/10 Service
  • 13 reviews 7.1/10 WiFi
  • 383 reviews 8.5/10 Cleanliness
  • 336 reviews 7.5/10 Breakfast
  • 61 reviews 9.6/10 Wellness Area
  • 8 reviews 5/10 Bar

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