Novotel Abu Dhabi Al Bustan 4 stars

Customer review rating (ALL Rating) 4.7/5 3,180 reviews

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Novotel Abu Dhabi Al Bustan - Image 1
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Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208, 95208 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • a 20-minute drive from Abu Dhabi International Airport

  • a 5-minute drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

Our accommodation(s)

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208
95208 ABU DHABI
United Arab Emirates

GPS:24.42938, 54.42929

Telephone
Fax +971 2 501 6333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,180 reviews

TripAdvisor Rating  4.6/5  3,106 reviews

Certificate of excellence 2024

Marvelous stay, nice and cosy.

TripAdvisor rating 5.0/5

mhm82 TripAdvisor review

We stayed in the Superior Queen room with sofa bed. Room is clean and housekeeping is top quality. I'm so glad that the hotel was so accommodating to all our requests. Room is of a good size to fit 2 adults and 3 children. The lobby is design is modern and chic. However, the location of the hotel is not in the downtown area hence, you'll need a short Uber or Careem ride to get to places. We enjoyed our stay and won't mind returning again next time.

Customer review rating 1.5/5

Nada E. A. A. Solo - Confirmed reviews ALL

I know there is some maintenance works happening within the hotel but the electricity was shut down more than 4 hours, there was no hot water to take a proper shower I called them twice to fix it and then the water return to be cold, I liked that it's quiet but even though the money paid is really expensive

Dear Nada E. A. A., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you're sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 4.5/5

Nancy H. Business - Confirmed reviews ALL

Lovely full-service hotel, and one of the nicer Novotel properties that I have visited. Executive rooms are specious with comfortable bed and generous size bathroom. Breakfast offerings were plentiful and fresh. Rimsha at the front desk was welcoming and professional. I wouldn't hesitate to stay at this property again.

Dear Nancy H., We very much appreciate your review regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I will share it with our team especially Rimsha. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 0.5/5

Mhd G. M. R. A. S. Business - Confirmed reviews ALL

I have never experienced such poor service in any hotel. The food was horrible with very limited variety, but the real issue was the room access nightmare that completely ruined my stay. I was locked out of my room multiple times. I went down to reception four times to fix the key before they finally sent a security guard to open it. The next day, the exact same thing happened, again I had to go down twice, and again security had to come. They offered me a new room, only for me to face the same problem in the new room as well. When I asked to speak with a manager, instead of listening to my complaint, he simply said the bellman would accompany me with a master key. Even with the master key, the issue continued. I ended up wasting so much time standing outside my door with my wife, embarrassed and frustrated while other guests watched. Even after asking for duty manager call back I've not received any communication after. This was genuinely the worst hotel experience I’ve ever had. Completely unacceptable for a hotel of this level.

Dear Mhd G. M. R. A. S., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi A. Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you'R. sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi Cluster General Manager

Hotel good location staff caring. Hk team hats off u

TripAdvisor rating 5.0/5

Dream16502214704 TripAdvisor review

Yes everything was exceptionally great hk team supportive. Liten his team thank you. I will come back next year. See u soon

Dear Guest, We very much appreciate your review regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

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Other web-users rate our hotel

  • 1,294 reviews 9.2/10 Location
  • 4,513 reviews 8.1/10 Room
  • 8,074 reviews 9.3/10 Service
  • 57 reviews 7.3/10 WiFi
  • 2,699 reviews 8.3/10 Cleanliness
  • 1,201 reviews 9.1/10 Food
  • 1,000 reviews 8.9/10 Breakfast
  • 247 reviews 9.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.