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Novotel Abu Dhabi Al Bustan Hotel 4 stars

Customer review rating 4.4/5 5,415 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Abu Dhabi Al Bustan
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+ 24 Services
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Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • 5 minutes' drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)Paying
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street
corner Rabdan Street
P.O. Box 95208
95208
abu dhabi
united arab emirates

Tel: +97125016444

Fax: (+971)2/5016333

Check-in from 14h00

Check out up to 12h00

  • AD Bus Station :  1 Bus terminal

  • By plane

    ABU DHABBI At 24km / 14.91 miles

GPS :24.42938, 54.42929

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Views: Pool side, Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 55 m² / 592 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

PEPPER ALL DAY DINING

Type of cuisine: International

All day dining restaurant serving authentic Arabic, Indo South and Mediterranean cuisine from live cooking station.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MELLOW CAFE

Type of cuisine: Cafe

Offering early bird continental breakfasts and all day healthy treats. French pastries as signature items.

Lunch

07:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHOICE CUT STEAK HOUSE

Type of cuisine: Other cooking style

Steak house restaurant staging charcoal grill with meat cuts, sea products and rotisserie.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WAVES BAR & OUTDOOR LOUNGE

Non contractual photo

Waves is a place where everyone gets their definition of a perfect experience of a night out. Features a fresh and innovative design with an enhanced ambience, a new menu that satisfies everyone taste, and selection of handcrafted & signature cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,035 m²

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,415 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,775 reviews

Excellent

Customer review rating 4.4/5

Nabeil A. Business - 26/11/2020 Confirmed reviews ALL

Nice hotel , clean rooms, good location and friendly staff . The swimming pool was big enough and thanks to hotel staff that there were all safety precautions and measurments

Dear Nabeil A, We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are delighted that you were pleased with our location, accommodations, facilities, pool, guest services, as well impressed by our team's hospitality during your visit, especially Javeed. Thank you for your wonderful comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager

Business stay

Customer review rating 4.4/5

Coenie L. Business - 23/11/2020 Confirmed reviews ALL

Well located hotel with all required amenities.

Dear Coenie L., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

A good stay

Customer review rating 4.4/5

Anonymous Solo - 21/11/2020 Confirmed reviews ALL

A very comfortable hotel that gives me great admiration and the service of the staff is excellent and thanks to Mr. Jaued for the speed and ease of the proceedings and his attention to all details, Also the level of cleaning the room is very high.

Dear Sameera, We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially Javeed. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Good stay

Customer review rating 4.4/5

O. D. Couples - 19/11/2020 Confirmed reviews ALL

Nice experience as always

Dear D. O., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your feedback and glad that you were overall pleased with your stay. Looking forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Good stay but not "so good"

Customer review rating 4.4/5

Wassem A. Business - 14/11/2020 Confirmed reviews ALL

I have been staying in All Accor hotels for years now, while this stay was good, however, I did not like the way I was treated. The stay was covered by my company who just took them few days to send extension confirmation, during these days, the internet code got expired on daily basis at 8 PM and when I call the reception to fix it, they give different reasons and they fix it only if I pay the daily rates (which were recovered after they received the extension confirmation. it was not good treatment; this is the reason why I checked out earlier despite they company extended my reservation for 10 more days; I went to another hotel chain on personal cost where I have also a membership. I think the situation could have been dealt with more elegantly.

Dear Wassem A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. I am glad you were generally satisfied with your stay. We would like to apologize for any inconvenience that was caused due to the extension issue. We hope you will let us serve you better in a future stay. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Souffian Zaeraoui General Manager

Exceptionally Helpful staffs at reception

Customer review rating 4.4/5

Hamdan Solo - 13/11/2020 Confirmed reviews ALL

I was warmly welcomed by Piumi at the reception and greeted by the Duty Manger Puja.These people make me feel very special all the time.I love to visit Novatel,my second home.

Dear Hamdan B., Thank you for your positive rating following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay and that you were impressed with the hospitality and guest service of the team. I will make sure to share your kind comments with Piumi & Puja. I am sure they will be so glad to know that they made your stay special and memorable. It will be our pleasure to welcome you again soon. Best regards, Souffian Zaeraoui General Manager

Good place to stay

Customer review rating 4.4/5

Abdul R. Solo - 13/11/2020 Confirmed reviews ALL

Novotel is well maintained, very good experienced to stay in Novotel. Thanks!!

Dear Abdul Razzak K., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your feedback and glad that you were overall pleased with your stay. Looking forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Well located

Customer review rating 4.4/5

Ahmad A. Solo - 12/11/2020 Confirmed reviews ALL

Good services and gentle people I recommend it

Dear Ahmad I., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

good environment

Customer review rating 4.4/5

A. T. D. Couples - 11/11/2020 Confirmed reviews ALL

The staff are so welcoming from the point of entry to the reception also the kitchen staff are smart and good at what they do, the room also is not bad the view from the inside is one of the great experience. same as my wife she really enjoyed herself during our stay it was a such a great experience and we will like to come back again.

Dear Temitayo A., Thank you for your positive comments after your stay at the Novotel Abu Dhabi Al Bustan. We are glad you are happy with your stay and have been very impressed with the room, view as well as hospitality and guest service provided by our team during your visit. Looking at your great reviews, we noticed that the rating does not seem to reflect your comments and would be greatly appreciated if you could send us an email to give us more details about what we can improve at h6… We look forward to welcoming you again soon. Best Regards, Souffian Zaeraoui General Manager

Very good stay

Customer review rating 4.4/5

Rashed A. Solo - 08/11/2020 Confirmed reviews ALL

it was really unforgettable stay, and without any doubt i'll be back again.

Dear Rashed A., We very much appreciate your positive feedback and delighted to have exceeded your expectations during your stay. Fulfilling our guest expectations is our greatest reward - thank you. Looking forward to welcoming you back and hope your next visit will be as pleasant as the previous one. Best Regards, Souffian Zaeraoui General Manager

Good

Customer review rating 4.4/5

Abdelrahman B. Friends - 07/11/2020 Confirmed reviews ALL

Was good and nice staff I like idea we must park our car down so no other drive our car

Dear Abdulraman B., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Nice and cool atmosphere, especially at Pool Bar and restaurant

Customer review rating 4.4/5

Rafic A. Business - 06/11/2020 Confirmed reviews ALL

Staff always welcoming and friendly, and room was very clean and comfortable.

Dear Rafic A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are delighted that you were pleased with the rooms, cleanliness, atmosphere, facilities, Waves Bar, guest services, as well impressed by our team's hospitality during your visit. Thank you for your wonderful comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager

its good

Customer review rating 4.4/5

Shoukath Families - 05/11/2020 Confirmed reviews ALL

I dont know how to tell you overall ok . but i feel very bad Experience from your stall ( Pool Are There is one Philippinse Lady . She consider to make rule look as nationality . i am one of the indian . she reface to my baby enter to pool . because she told me baby ware dress is no possible to pool . i agree .but the same time some other nationality came and they ware without dress she allow to pool . its very bad experience for me

Dear Shoukathali M., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were generally pleased with your stay despite shortfalls on the service aspect. Allow me to express my sincere apologies for the inconvenience caused. I am sorry that your experience at the pool was unsatisfactory. I will definitely relate your comments to the relevant departments. However, please note that all guests wanting access to the pool have to be wearing swimming garments. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Sincerely, Souffian Zaeraoui General Manager

Good Stay

Customer review rating 4.4/5

Ace Solo - 03/11/2020 Confirmed reviews ALL

Nice room, comfortable bed, good hotel location

Dear Ace, Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that your experience during your visit was to your expectations. It is great to see that you were pleased with the beds, rooms and location of the hotel. Many thanks for your marvelous comments and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Good Stay

Customer review rating 4.4/5

Saeed Couples - 03/11/2020 Confirmed reviews ALL

Parking is a bit complicated and there were only 1 person in registration.

Dear Saeed, Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay with us. It will be our pleasure to have you with us again soon. Best regards, Souffian Zaeraoui General Manager

Well located

Customer review rating 4.4/5

Saeed Solo - 29/10/2020 Confirmed reviews ALL

Good but I stay around 5 times in this hotel and every time their is problem with dress cabinet

Dear Saeed , Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am glad you were overall pleased with your stay. However, I have taken a note of the concerns you faced. If you could be so kind to send us an email at h6… to let us know more details so that we may ensure the best possible experience for you and other guests in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Souffian Zaeraoui General Manager

Good Stay

Customer review rating 4.4/5

Lc Friends - 27/10/2020 Confirmed reviews ALL

Hotel staff are accommodating and I always feel comfortable checking in. The rooms are clean, service is quick and I love the the new amenities inside the room. Coffee machine are great addition to the room! Overall I'm satisfied during my stay at the hotel.

Dear Ledinia C., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am so glad that you were pleased with the accommodation, rooms, amenities, and that you felt safe and comfortable during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Value for money but

Customer review rating 4.4/5

Hh Solo - 26/10/2020 Confirmed reviews ALL

It was all good except for the door handle in restroom. It is very loose and even nearly fell off when I pulled it a little bit. Imagine what happened if handle fell off and I don't have any electrical device to reach out for help. It's a small issue that can lead to a fatal one if unfortunate. Maybe, periodical maintenance checkup for room is a god solution. Thank you.

Dear Dongmin K., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. I am glad that you were generally satisfied during your stay. Nevertheless, your comments have been noted and reported to the relevant departments so that appropriate actions can be taken. Please note during future stay you can certainly call our team. We are happy to assist with anything that can make your stay more comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

good

Customer review rating 4.4/5

Micaizky Friends - 24/10/2020 Confirmed reviews ALL

it's so good

Dear Micaela R., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

A stiuation i did not like

Customer review rating 4.4/5

Hamad K. Business - 21/10/2020 Confirmed reviews ALL

good evening : I've booked a " superior twin room " in booking.com , and in the package plan, they said my package includes: Very good breakfast AED 65 + FREE cancellation + NO PAYMENT NEEDED - pay at the property. I arrived on Saturday evening at proximity 11:40 pm, The receptionist said " If you want breakfast brought up in my room it will be 50% " She could've said " sir if you want breakfast you have to pay this certain amount of money " BUT when I went to the breakfast seating at level "M" in the morning SUNDAY 18/10/2020 at 6:40 a.m. The man who worked there said " If you would like to have breakfast you have to pay 90 AED per person, and if you want it in your room, go to the receptionist and pay " HOW DO I BE SUPRISED AND PAY 90 AED PER PERSON AND IN THE WEBSITE THEY OFFERING 65 PER PERSON ??? Can I have some answers ?? find the booking.com page attached : regards.

Dear Hamad s., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have seen your concerns and were investigate the issue that you were facing. I do understand that there was a miscommunication from our reception regarding the breakfast in the sense that we did not offer breakfast and price upon check in. As for the AED 65 breakfast option from booking.com, it is a special offer that was running on booking.com and needs to be selected upon reserving the room and paid at the same time to receive that special rate. However, once at the property this rate is no longer available. We are very sorry for the inconvenience and confusion caused. Please let me know before your next visit and reach out at h6… and I will assist you with making your reservation and we will make sure to provide you with a complimentary breakfast. We hope to see you again soon. Sincerely, Souffian Zaeraoui General Manager

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