Novotel Abu Dhabi Al Bustan Hotel 4 stars

Staying regularly and always feel like Amy home by the way I receive welcome by haves on reception and making always me comfortable

N/A

All good

As always the hotel provides good service. If you want to find the place where you want to reach any place in Abu Dhabi, I recommend here. The reasonable price is the best part of here.

The bed was not comfortable. There were double checks at Al Hosen App: at the reception once check in to the hotel and again at the Gym, which is from my point of view is not reasonable since I already been checked at the check-in time. I had to wait for more than 20 minutes to pay the Shisha bill. I consider myself a loyal member who loves this hotel, so do not consider my words as a complaint but rather as notes for improving upon your request.

It was a very bad and disappointing experience. Very poor services, specifically the food service and food quality. Not delivered on proper and regular timings, one day was ok and the following days were very bad and always served late, very poor quality of food and poor food service that tend or lead me sometime to ordered and spent money.. But even the ordered food from A La Carte menu, nothing was good and special. Even on my birthday, I ordered food from A La Carte menu but served in a plastic container, no proper or special treatment even though they know it was my special day. Proper dining table and chair was also not provided during my stay for more than two weeks (19 days). Several times, I also made a complaint on my first day regarding my air conditioner which now working properly. The main things were, very poor food quality and services. Always served late and the agreed timing was not met or not been followed.

The hotel room was decent. Food quality was satisfactory. But service experience very poor. 1) No doorbell at room. So housekeeping staff kept on knocking doors of adjacent rooms & frequently announcing housekeeping was very annoying & disturbing particularly in afternoon. 2) The calls to reception normally unanswered. 3) Specific food orders for (Indian veg or Indian non veg) were most of the time ignored by room service. Any random food menu will come.

We were under quarantine here service is good weekly cleaning by housekeeping is lovely friendly staff at hotel spically at reception Manager Badri and cleaning guy.

Bad food , room service and valet parking

Many things I liked in this Novotel is not the same as before. One Arabic staff who checked me out need to have more training in customer service because I felt like I'm asking him a favour !!

No hot water for showers wasn't very clean TV kept hanging

My stay was comfortable. All staff were excellent especially Mr Javed at the reception for their constant support whenever required.

Love talking to the front desk manager, Helian. She helped me a lot in my request and even let me know about the benefit I could get for having a long stay in Novotel. Thank you

Back in AUH after a year and was so excited..Always stayed here for my business trip and was great! There’s a bit confusion with my bookings as I book 2 rooms and can’t find our reservations at first however it’s fine, food is great with nice selection. Room is clean and tidy. Be back soon.

Disappointing with the bed quality, smoke smell in non smoking room.ripped couch corners, Was disappointing and not up to the standards that I am used to at this novotel. They had over capacity due to quarantine for offshore oil employees but that's not an excuse to drop the quality.