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Novotel Abu Dhabi Al Bustan Hotel 4 stars

TripAdvisor rating 4.5/5 1,655 reviews
Novotel Abu Dhabi Al Bustan
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+ 23 Services
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Room 1

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Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • Outdoor swimming pool

  • Private indoor car park

  • Free WIFI

  • Spa and fitness facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Abu Dhabi Al Bustan

Shk. Rashid Bin Saeed
St / Rabdan St
P.O. Box 95208

abu dhabi
united arab emirates

Tel: +97125016444

Fax: (+971)2/5016333

Contact email

Check-in from 14h00

Check out up to 12h00

  • AD Bus Station :   1 Bus terminal

  • By plane

    ABU DHABBI At 24km / 14.91 miles

GPS :24.42938, 54.42929

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 30m²
  • Views: Pool side, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 55m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

PEPPER ALL DAY DINING

Type of cuisine: International

Photo non contractuelle / Strictly non binding

All day dining restaurant serving authentic Arabic, Indo South and Mediterranean cuisine from live cooking station.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MELLOW CAFE

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

Offering early bird continental breakfasts and all day healthy treats. French pastries as signature items.

Lunch

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHOICE CUT STEAK HOUSE

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

Steak house restaurant staging charcoal grill with meat cuts, sea products and rotisserie.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WAVES POOL BAR

Photo non contractuelle / Strictly non binding

Nestled just next to the pool area, with sweeping views over Abu Dhabi, Waves is the perfect spot to reward yourself after swimming some laps or working out in the state-of-the-art fitness centre.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,035 m²

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 750 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,879 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,655 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Abu Dhabi Traveller

TripAdvisor rating 4.5/5

Roving22731927811 Friends getaway - 09/12/2019 TripAdvisor review

It is one of the great hotels in Abu Dhabi close to the city center. Excellent productive check in service with great customer service as always. Additional benifits of welcome free drink & Flexible checkout for members is a great experience.

Very Good can excel further

Customer review rating 4.4/5

Mallikarjuna S. Solo - 04/12/2019 Confirmed reviews ALL

Overall Good

Dear Mr. Mallikarjuna S., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that you were overall pleased with your stay. Looking forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Nice and Comfortable

Customer review rating 4.4/5

Manish N. Business - 04/12/2019 Confirmed reviews ALL

Had a nice and comfortable stay. Big and spacious room. Good spread for breakfast. Convenient location near Al Bateen airport.

Dear Mr. Manish N., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and happy that you had a nice and comfortable stay. It is also delightful to see that your were pleased with our location and rooms, as well satisfied with our buffet breakfast during your visit. Many thanks for your marvelous comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager

Very Comfortable and Relaxing Stay

Customer review rating 4.4/5

Syed J. G. Families - 04/12/2019 Confirmed reviews ALL

Very upscale property, well maintained, quite, room size is great, pool facility is also great. The breakfast also had a lot of variety and space to avoid overcrowding even at rush hour. Very good stay overall.

Dear Mr. Syed Jawad G., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that your experience during your visit was to your expectations. It is great to see that you were pleased with our accommodations and facilities, as well satisfied with our buffet breakfast during your stay. Many thanks for your marvelous comments and we look forward to welcoming you back to another comfortable and relaxing stay. Best regards, Souffian Zaeraoui General Manager

Very good choice in Abu Dhabi

Customer review rating 4.4/5

Khalid A. Solo - 04/12/2019 Confirmed reviews ALL

Good hotel, with nice facilities

Dear Mr. KHALID A., We very much appreciate your positive comments regarding your stay at the Novotel Abu Dhabi Al Bustan. Great to see that you were pleased with our accommodations and facilities during your visit. Thank you for your wonderful comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager

Lovely Staff and Room

Customer review rating 4.4/5

Shelina Business - 04/12/2019 Confirmed reviews ALL

Great rooms and the staff were very kind and accommodating. Thank you for the stay.

Dear Ms. Shelina, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with our rooms as well impressed by our team's hospitality during your visit. Many thanks for your wonderful comments, and it will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Excellent service specially all the crew...thank you!

Customer review rating 4.4/5

Alona B. Friends - 03/12/2019 Confirmed reviews ALL

Very satisfied experience.

Dear Ms. Alona B., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that your experience was to your satisfaction. It is also great to see that you were well impressed by the guest service of the team during your stay. Many thanks for your marvelous comments and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Ok, but disappointed by experience at the end of our stay

Customer review rating 4.4/5

Ms Business - 03/12/2019 Confirmed reviews ALL

Generally good but we booked our last night separately to the the booking made by EMSO. On Saturday evening we specifically checked that we could stay in our room and that our private booking for Sunday 1st December and that this had been logged into your system. As a precaution when we arrived back on Sunday evening we checked as we passed reception that our key would definitely work only to be told we needed to make a completely new booking as you had no record of our booking which took time after a long day as by this time it was nearly midnight. When we arrived in our room the beds had been made but no toiletries had been left. On checking out we expressed our disappointment only to be told there could be no compensation although maybe something from a next booking as the money had already been taken. Eventually after much discussion we were offered complimentary coffee and pastries in the coffee shop. We were therefore disappointed by our whole experience.

Dear Ms. MS, We were very disappointed to read your experience during your stay here at the Novotel Abu Dhabi Al Bustan, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Rest assured, we will take necessary improvements to address areas of shortfalls you have experienced to avoid such issues in the future. We appreciate the time you took to share your concerns and earnestly hope that you will give us the opportunity to regain your confidence in us. Sincerely, Souffian Zaeraoui General Manager

Great as usual

Customer review rating 4.4/5

Ahmed Business - 03/12/2019 Confirmed reviews ALL

Very pleasant stay as usual, being catered for the whole length of the stay. Always great to come back to Accor hotels.

Dear Mr. Ahmed, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. Looking forward to welcoming you again in a future visit. Best regards, Souffian Zaeraoui General Manager

Best Service Ever

Customer review rating 4.4/5

Shanasar Families - 30/11/2019 Confirmed reviews ALL

Been an ardent fan of Novotel hotels...v try to stay at least 1 night wherever we travel to and they never fail to impress and maintain their standards as always. They prepared a birthday cake surprise for my dotters 6th bday on de house and it made her sooo happy. We loved the food, services and staff. Keep up the good work!

Dear Ms. ShaNasar, Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our food, guest services and team's hospitality during your stay. It is also elating to note that your daughter was happy with our small birthday surprise for her. Many thanks for your marvelous comments, it will surely encourage the team in our ongoing efforts to surpass guest expectations. We look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Decent stay

Customer review rating 4.4/5

Sohn Friends - 27/11/2019 Confirmed reviews ALL

Check-in took too long. I was a platinum member and I felt I should take priority. there was another staff on duty not doing much but just standing around. Room was good. However, I would have preferred to have all amenities kit already present rather than having to call housekeeping for them.

Dear Mr. Sohn, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that your stay was overall pleasant. Nevertheless, we sincerely apologize for the shortfalls experienced during your stay. Rest assured, your comments have been shared with the relevant departments to take necessary remedial actions for improvement. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Kind regards, Souffian Zaeraoui General Manager

Decent stay

TripAdvisor rating 4.5/5

Patrick S Friends getaway - 26/11/2019 TripAdvisor review

Was staying at this property on transit. Arrived at almost midnight and had to leave by 6am. The hotel has a policy to ring for amenities. AFter an exhaustive travel, it would be nice to have items like slippers, toothbrush, etc ready in the room rather than having to ring for them. My welcome drink was close to non-redeemable with the hours I had at the hotel.

Dear Patrick S, Thank you for leaving a review about your stay at the Novotel Abu Dhabi Al Bustan here on TripAdvisor. We are glad that you had a decent stay, yet deeply regret that we were not able to meet your full satisfaction. Many thanks for your valuable comments, and we hope that you will give us the opportunity to serve you better in a future visit. Kind regards, Souffian Zaeraoui General Manager

It was good but could be better

Customer review rating 4.4/5

Imran K. Families - 25/11/2019 Confirmed reviews ALL

I had booked two rooms (room # 710 and 711). AC for room 711 was not working. Very limited towels in the room and we had to keep calling house keeping for basic requirements I.e - towers, prayer mat, water and room slippers. We expect this to be part of the room at the very start. At breakfast, I was told we only have allowance for 1 person per room for bfast. This is surprising as I had provided all passports at check in.

Dear Mr. Imran K., Thank you for staying at the Novotel Abu Dhabi Al Bustan We are glad that you were overall pleased with your stay. Nevertheless, your comment on the air conditioning has been addressed with our Engineering team for appropriate actions. Likewise, we also apologize for any miscommunication during your breakfast. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Kind regards, Souffian Zaeraoui General Manager

Mr

Customer review rating 4.4/5

Ganesan A. Business - 25/11/2019 Confirmed reviews ALL

Generally good experience except for the toilet wash basin sink that was a little chocked and water was flowing down very slowly. Also, slippers were not provided and I had to ask the lady at the front desk before I got one. Otherwise, all good.

Dear Mr. Ganesan A., Thank you for staying at the Novotel Abu Dhabi Al Bustan We are glad that you were overall pleased with your stay. Nevertheless, your comment on the sink drainage will be shared with our Engineering team for necessary actions. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Kind regards, Souffian Zaeraoui General Manager

Nice place and location

Customer review rating 4.4/5

Monqeth Business - 25/11/2019 Confirmed reviews ALL

It was a good staying. Improve littile thing: - Tissue in the rooms inside. - Footwear - USB points in the Electricity sockets

Dear Mr. Monqeth, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall satisfied with your stay and were pleased with our location and accommodations during your visit. Kindly be informed that slippers and additional tissue are available upon request through our Housekeeping. Likewise, media hubs in our rooms have a USB port and sockets for use. Many thanks for your kind feedback, and we look forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Wonderful

Customer review rating 4.4/5

Ziad T. Business - 24/11/2019 Confirmed reviews ALL

I love the hotel no comment

Dear Mr. Ziad t., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay with us. It will be our pleasure to have you with us again soon. Best regards, Souffian Zaeraoui General Manager

Good working stay

Customer review rating 4.4/5

Anonymous Business - 23/11/2019 Confirmed reviews ALL

Room ok breakfast ok too expansive the restaurant

Dear Mr. C, Thank you for staying at the Novotel Abu Dhabi Al Bustan and for your comments. We are glad that you were overall pleased with your stay. Thank you for your kind feedback. It is important to us in our ongoing efforts to satisfy our guests. We look forward to welcoming you again in the near future. Kind regards, Souffian Zaeraoui General Manager

Excellent

Customer review rating 4.4/5

Carol C. Business - 22/11/2019 Confirmed reviews ALL

Perfect!

Dear Ms. Carol C., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have exceeded your expectations during your stay. It will be our pleasure to welcome you again very soon. Best regards, Souffian Zaeraoui General Manager

A well run hotel in a good location for the ADNEC

Customer review rating 4.4/5

Paul C. Business - 21/11/2019 Confirmed reviews ALL

Room was comfortable, if a little dated. Breakfast and room service food was good. Unfortunately I had a poor experience in the Choice Cut restaurant but did speak to the chef

Dear Mr. Paul C., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay and were satisfied with our rooms, buffet breakfast and room service food during your visit. Nevertheless, we are sorry to hear about your experience at our Choice Cut Steakhouse. Please accept our sincere apologies. Many thanks for your feedback, and we look forward to serving you better on your next visit. Kind regards, Souffian Zaeroui General Manager

Pleasant

Customer review rating 4.4/5

Luisa Business - 21/11/2019 Confirmed reviews ALL

I stayed for a very short time and I could not manage to exploit the hotel's facilities. However I appreciated the level of tidiness and cleanliness

Dear Ms. Luisa, Thank you for staying at the Novotel Abu Dhabi Al Bustan and for your positive feedback. We are glad that you were pleased with your stay with us. Looking forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager
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