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Novotel Abu Dhabi Al Bustan Hotel 4 stars

Customer review rating 4.4/5 5,118 reviews
Novotel Abu Dhabi Al Bustan
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+ 23 Services
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Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • Outdoor swimming pool

  • Private indoor car park

  • Free WIFI

  • Spa and fitness facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Abu Dhabi Al Bustan

Shk. Rashid Bin Saeed
St / Rabdan St
P.O. Box 95208

abu dhabi
united arab emirates

Tel: +97125016444

Fax: (+971)2/5016333

Contact email

Check-in from 14h00

Check out up to 12h00

  • AD Bus Station :   1 Bus terminal

  • By plane

    ABU DHABBI At 24km / 14.91 miles

GPS :24.42938, 54.42929

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 55m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

MELLOW CAFE

Type of cuisine: Cafe

Offering early bird continental breakfasts and all day healthy treats. French pastries as signature items.

Lunch

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHOICE CUT STEAK HOUSE

Type of cuisine: Other cooking style

Steak house restaurant staging charcoal grill with meat cuts, sea products and rotisserie.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PEPPER ALL DAY DINING

Type of cuisine: International

All day dining restaurant serving authentic Arabic, Indo South and Mediterranean cuisine from live cooking station.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WAVES POOL BAR

Photo non contractuelle / Strictly non binding

Nestled just next to the pool area, with sweeping views over Abu Dhabi, Waves is the perfect spot to reward yourself after swimming some laps or working out in the state-of-the-art fitness centre.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,035 m²

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 750 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,118 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,772 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.4/5

Essa Business - 13/02/2020 Confirmed reviews ALL

It was good, but only you have to increase the quality of food in reaturant.

Dear Mr. Essa, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay. Rest assured your comment on the food will be shared with the relevant department for necessary actions. Many thanks for your kind feedback. It is important to us in our ongoing efforts to improve our products and enhance guest experience. We look forward to welcoming you again in the near future. Kind regards, Souffian Zaeraoui General Manager

Very good stay and excellent team

Customer review rating 4.4/5

D. C. Solo - 12/02/2020 Confirmed reviews ALL

With simple words : Desk team was very listning and familiar (Rania, Anara, Hishem, Laura,...) maybe others member team members, I has forgots some names. Restaurant Team, John , .... Availability, support, help, My stay was like my home (Thanks Team) Really enjoy and hope i comeback on the coming weeks.

Dear Mr. D. C., Thank you for such wonderful comments following your stay at the Novotel Abu Dhabi Al Bustan. Nothing is more rewarding than to know that we were able to make our guest feel at home during their stay. Your compliments will surely be an inspiration to the entire team especially Rania, Anara, Hicham, Laura and John. Many thank for your great feedback, and we look forward to welcoming you back to another enjoyable stay. Best regards, Souffian Zaeraoui General Manager

Comfortable stay in Abu Dhabi

Customer review rating 4.4/5

Marwan A. Families - 12/02/2020 Confirmed reviews ALL

Every thing was just perfect, from arrival till the check out .

Dear Mr. Marwan a., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay with us. It will be our pleasure to have you with us again soon. Best regards, Souffian Zaeraoui General Manager

Good stay

Customer review rating 4.4/5

Amit H. Business - 11/02/2020 Confirmed reviews ALL

Good stay

Dear Mr. Amit H., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted that you were pleased with your stay. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager
Customer review rating 4.4/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Great

Dear Mr. A, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were overall pleased with your stay. Looking forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Convinien location and very good services.

Customer review rating 4.4/5

Jean L. Couples - 10/02/2020 Confirmed reviews ALL

Convinien location and very good services.

Dear Mr. Jean L., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is delightful to see that you were pleased with our location and services during your stay. Many thanks for your positive feedback, and we look forward to welcoming you again in a future visit. Best regards, Souffian Zaeraoui General Manager

Nice stay

Customer review rating 4.4/5

B. Solo - 09/02/2020 Confirmed reviews ALL

Great

Dear Mr. B., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were overall pleased with your stay. Looking forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Ok

Customer review rating 4.4/5

A Friends - 08/02/2020 Confirmed reviews ALL

It was ok. Had there not been an necessary delay to our check in and a delay in moving rooms due to AC malfunction, it would have been a better stay.

Dear Ms. A, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall satisfied with your stay. Nevertheless, I am truly sorry for your arrival experience. Please accept our sincere apologies. Rest assured, the relevant departments will take the necessary remedial actions to improve in these aspects. Your feedback is very much appreciated. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to welcome and serve you better on your next visit. Kind regards, Souffian Zaeraoui General Manager

Great stay

Customer review rating 4.4/5

Saeed Business - 08/02/2020 Confirmed reviews ALL

It was a great stay and the stuff were very friendly specially Rania she took care of me since arrival and provided me with everything I need.

Dear Mr. Saeed, We very much appreciate your positive feedback regarding your stay at the Novotel Abu Dhabi Al Bustan. It is delightful to see that you had a great stay and were well impressed by the hospitality and guest service provided by Rania of our Front Office. Your compliments and special mentions will surely cheer her and serve as an inspiration to the entire team. Thank you for your lovely comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager

Nice Stay

Customer review rating 4.4/5

Taha J. Solo - 07/02/2020 Confirmed reviews ALL

I have been staying at Novotel Abu Dhabi Al Bustan sine 2013 and I am a regular customer to them as I consider it my second home . I am very satisfied with the treatment I receive there and will continue staying there as long as I am in Abu Dhabi

Dear Mr. Taha J., We would like to express our heartfelt thanks for your loyalty to the Novotel Abu Dhabi Al Bustan. It is truly heartwarming to be considered your second home. Your comments serve as an inspiration in our ongoing efforts to provide superb experience to our guests. Many thanks for your marvelous comments and it will be our pleasure to have you with us again soon. Best Regards, Souffian Zaeraoui General Manager

Great stay

Customer review rating 4.4/5

S. Solo - 06/02/2020 Confirmed reviews ALL

Every thing was fine from the baker parking to the reception the room was good and the stay was comfortable. Overall I enjoyed my stay and will book again in the near future Thank you, S.

Dear Mr. S., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that you had an enjoyable stay with us. It is also great to see that you were pleased with our accommodations as well impressed by the hospitality and guest services. Many thanks for your marvelous comments and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Love it

Customer review rating 4.4/5

Ijaz B. Families - 05/02/2020 Confirmed reviews ALL

Brilliant service butifull hotel nice location love to stated I strongly recommend many thanks

Dear Mr. Ijaz b., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted that our accommodations and guest services have met your expectations during your stay. Many thanks for strongly recommending us and it will be our pleasure to have you with us again soon. Best regards, Souffian Zaeraoui General Manager

Ambience is good.

Customer review rating 4.4/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

Far from the city. Tough to get vegetarian food. Should add South Indian vegetarian dishes in all the three times menu. Many star hotels in Abu Dhabi are providing.

Dear Mr. S, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay. Your comment on the vegetarian options in the menu has been shared with our kitchen team for necessary actions. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Kind regards, Souffian Zaeraoui General Manager

Central location. Great service

Customer review rating 4.4/5

Ahmed H. Couples - 04/02/2020 Confirmed reviews ALL

I had a great service even though I was unlucky with smelly carpet. We moved to another room but it was smelly too. Manager contact me right away and came himself to follow up after sending someone with carpet odor remover. Then TV was not responding but a technician cane and fixed it in no time. ( as a business man I’d recommend an upgrade or on house freebie for the troubles ) Breakfast was great. I’d rather more options on where to eat and where to visit in each room rather than the average food in room service and the experience trip planners in the lobby. Its not effective.

Dear Mr. Ahmed H., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall satisfied with your stay and were pleased with our location, guest services and buffet breakfast. Nevertheless, we are truly sorry for the shortfalls you have experienced. Our team will take necessary actions to rectify issues with the room smell as well the television. Many thanks for your comments. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in the near future. Kind regards, Souffian Zaeraoui General Manager
Customer review rating 4.4/5

Steve Couples - 04/02/2020 Confirmed reviews ALL

There were multiple bath room issues found on my assigned room (715). 1) numerous molds were visible on the bathroom ceiling due to humility. 2) cold water from the bath tub not operating 3) bath tub faucet was leaking water 4) bath sink stopper was not operating and require to contact maintenance to remove the plug in order to drain water The lobby was nice but I found the maintenance issues are not acceptable for a 4 stars hotel.

Dear Mr. Steve, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We were very disappointed to read your experience during your stay here at the Novotel Abu Dhabi Al Bustan, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Rest assured, we have noted your comments and will rectify observed bathroom maintenance issues . Once again our apologies, and we earnestly hope that you will give us the opportunity to serve you better in a future stay. Sincerely, Souffian Zaeraoui General Manager

Très bon séjour

Customer review rating 4.4/5

Choukri Business - 03/02/2020 Confirmed reviews ALL

Thanks to the M.Rae Olwan the manager for his costumers services and to Rania For taking care of us they made a great work and we hope to come back soon Regards, Choukri

Dear Mr. Choukri, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. I will make sure to relay your appreciations to Raed and Rania. Both of them well surely be elated by your kind compliments. Many thanks for your wonderful comments, and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Abu Dhabi T.

Customer review rating 4.4/5

Abu D. T. Friends - 02/02/2020 Confirmed reviews ALL

Excellent in terms of quality and price

Dear Abu Dhabi T., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay with us. It will be our pleasure to have you with us again soon. Best regards, Souffian Zaeraoui General Manager

Nice facilities

Customer review rating 4.4/5

Daniel E. Solo - 02/02/2020 Confirmed reviews ALL

Overall experience mixed. Good facilities, especially gym, pool & spa. No extra credit reserved from credit for restaurant etc. necessitating repeated use of credit card. Unfortunate still unresolved, dispute about agreed room rate.

Dear Mr. Daniel E., Thank you for staying with us and for your comments. We are glad that you were overall pleased with your stay and were satisfied with our facilities during your visit. Kindly be informed that a deposit must be left upon check-in in order to enable posting to your room account. Likewise, the rates published on site are usually subject to municipality fees and taxes. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Kind regards, Souffian Zaeraoui General Manager

Dissatisfied

Customer review rating 4.4/5

Ahmed Families - 02/02/2020 Confirmed reviews ALL

From the service overall is good, but last time i checked in novotel provide me room on level 2, at midnight there is to much noise from the bar and to much disturbing me and family to sleep

Dear Mr. Ahmed, Thank you for your feedback. We were very disappointed to read your experience during your stay here at the Novotel Abu Dhabi Al Bustan, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Rest assured that your feedback on the noise will be addressed with the concerned department for necessary actions. Nevertheless, we are glad that you were pleased with our guest services during your stay. Once again our apologies, and we appreciate the time you took to share your concerns. It is our hope that you will give us the chance to regain your confidence in us Sincerely, Souffian Zaeraoui General Manager

Excellent as always

Customer review rating 4.4/5

Muhammad Families - 02/02/2020 Confirmed reviews ALL

Best.

Dear Mr. Muhammad, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. Looking forward to welcoming you again in a future visit. Best regards, Souffian Zaeraoui General Manager
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