Novotel Abu Dhabi Al Bustan 4 stars

Customer review rating (ALL Rating) 4.7/5 3,175 reviews

Best price
guarantee
Novotel Abu Dhabi Al Bustan - Image 1
Novotel Abu Dhabi Al Bustan - Image 2
Novotel Abu Dhabi Al Bustan - Image 3
Novotel Abu Dhabi Al Bustan - Image 4
Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208, 95208 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • a 20-minute drive from Abu Dhabi International Airport

  • a 5-minute drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

Our accommodation(s)

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208
95208 ABU DHABI
United Arab Emirates

GPS:24.42938, 54.42929

Telephone
Fax +971 2 501 6333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,175 reviews

TripAdvisor Rating  4.6/5  3,106 reviews

Certificate of excellence 2024

Worst experience in a hotel in the UAE

TripAdvisor rating 1.0/5

ysmUk TripAdvisor review

This is the worst experience I’ve had in any hotel in the UAE when checking in! The staff at reception are so incredibly slow and there’s no communication between them when changing shifts. I’ve arrived and took around 30 minutes to complete the check in process with a guy at reception. We booked 2 rooms and requested if they can be close to each other. He told me the rooms will take time to be ready, and that he’ll get everything ready for us. I told him it’s ok I can wait since we were going for dinner. When we finished our dinner, I came back to take the keys, the guy was gone and replaced by a lady. She had no clue that I’ve already checked in and asked me to do the check in all over again. I explained that I’ve gone through this with her colleague and that he prepared everything for us. It took her another 20 minutes after speaking to the manager to let me know that the rooms we requested cannot be given to us and that they’re going to put us in other rooms. I agreed, then went to the rooms. One room was ok but the other was smelling like smoking and cooking, the smell was so strong and I couldn’t take it especially because I have asthma. I went back to the same lady and asked to get a different room. She gave me a different room, I went there and it was as bad! The smell of smoking was so strong! I went back to reception and told her just give me any room, it doesn’t have to be close to the first one. So now I’m in a different building and drained from the extremely long process it took to get us decent rooms! Never coming back again here. The only upside to the hotel is that it has Swiss Butter restaurant which is not even managed by the hotel.

Customer review rating 0.5/5

Hamna A. P. K. A. Friends - Confirmed reviews ALL

I had booked the hotel to celebrate my friends birthday. However due to some queries I was calling the hotel 1 week before the stay and it was extremely disappointing, on how they never responded and kept on repeating. On the check in day I called and asked if I could talk to the manger and the staff kept telling She will let him call me and no one bothered. I raised this concern during check in but no one bothered and just told me an unapologetic sorry. After that I kept calling reception which was not responsive and then told them to connect to the manager. After sometime he did give me a call and offered a complimentary breakfast which I refused because everything was undone. I feel the services and the entire trip was a disaster

Dear Hamna A. P. K. A., Thank you for staying with us and for taking the time to share your feedback. My sincerest apologies that your experience fell short of expectations. I have taken your comments to heart and have already addressed them with my team so we may continue to improve our level of service. I hope that you would give us another chance to change your impression about Novotel Abu Dhabi Al Bustan. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 4.5/5

Mohammad H. B. M. I. Families - Confirmed reviews ALL

We stayed in the Superior Queen room with sofa bed. Room is clean and housekeeping is top quality. I'm so glad that the hotel was so accommodating to all our requests. Room is of a good size to fit 2 adults and 3 children. The lobby is design is modern and chic. However, the location of the hotel is not in the downtown area hence, you'll need a short Uber or Careem ride to get to places. We enjoyed our stay and won't mind returning again next time.

Dear Mohammad H. B. M. I., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

Marvelous stay, nice and cosy.

TripAdvisor rating 5.0/5

mhm82 TripAdvisor review

We stayed in the Superior Queen room with sofa bed. Room is clean and housekeeping is top quality. I'm so glad that the hotel was so accommodating to all our requests. Room is of a good size to fit 2 adults and 3 children. The lobby is design is modern and chic. However, the location of the hotel is not in the downtown area hence, you'll need a short Uber or Careem ride to get to places. We enjoyed our stay and won't mind returning again next time.

Dear Guest, We very much appreciate your review regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Mohammed S. S. A. Business - Confirmed reviews ALL

It was perfect

Dear Mohammed S. S. A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,294 reviews 9.2/10 Location
  • 4,513 reviews 8.1/10 Room
  • 8,074 reviews 9.3/10 Service
  • 57 reviews 7.3/10 WiFi
  • 2,699 reviews 8.3/10 Cleanliness
  • 1,201 reviews 9.1/10 Food
  • 1,000 reviews 8.9/10 Breakfast
  • 247 reviews 9.4/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Abu Dhabi

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.