Novotel Abu Dhabi Al Bustan 4 stars

Customer review rating (ALL Rating) 4.6/5 2,511 reviews

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Novotel Abu Dhabi Al Bustan - Image 1
Novotel Abu Dhabi Al Bustan - Image 2
Novotel Abu Dhabi Al Bustan - Image 3
Novotel Abu Dhabi Al Bustan - Image 4
Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208, 95208 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • a 20-minute drive from Zayed International Airport.

  • a 5-minute drive to Abu Dhabi National Exhibition Centre.

  • Free valet parking and indoor parking.

  • Functional meeting rooms and a ballroom with free WiFi and pre-function areas.

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Room

Photo out of - Superior Twin Room

Enjoy modern décor and comfort: Twin bed, walk-in shower and bathtub separate, ergonomic work area, 37" LCD TV, wireless and wired high speed Internet, laptop size safety box, mini bar and complimentary tea/coffee.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 30 m² / 322 sq ft
See availabilities

Our Executive rooms offer an exclusive access to the Executive Lounge where you can enjoy a healthy breakfast and delicious light snacks during the day.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The executive rooms have an exclusive access to the Executive Lounge where you can enjoy a healthy breakfast and delicious snacks during the day.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Staying in our Superior Suites offers an exclusive access to the Executive Lounge where you can enjoy a delicious breakfast and light snacks during the day.

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 55 m² / 592 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 48'/122 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208
95208 ABU DHABI
United Arab Emirates

GPS:24.42938, 54.42929

Telephone
Fax +971 2 501 6333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 361 rooms
  • 2 rooms for people with reduced mobility
  • 13 family rooms
  • 277 non-smoking rooms
  • 13 floors

Languages spoken at the hotel

  • Arabic
  • English
  • French
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

12 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Play area
  • Children''s TV Channels

Well-being

Inbalance by Novotel

  • Outside
  • On site

Inbalance by Novotel

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Massage Additional charge

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site

Bodybuilding equipment/Gym

  • Nearby

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 388 parking spaces
  • Parking opened 24/7
  • Max Limited Height:
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

MELLOW ITALIAN CAFÉ & BAKERY

Photo out of - MELLOW ITALIAN CAFÉ & BAKERY

Mellow Italian Café and Bakery brings people together around great coffee and freshly baked pastries. The a la carté menu instils the delight in eating something good worth sharing and worth enjoying.

Cooking style
Cafe
Capacity
86
Accessibility
Accessible service
Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208, 95208 Abu Dhabi, United Arab Emirates
Telephone +971 2 501 6084
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Kosher menu
  • Vegetarian menu

Mellow Italian Café and Bakery brings people together around great coffee and freshly baked pastries. The a la carté menu instils the delight in eating something good worth sharing and worth enjoying.

The New Wave American rooftop experience introduces the modern LA lifestyle and its internationally influenced cuisine to the Abu Dhabi. With a relaxed yet playful ambiance Waves invites guest to enjoy great Californian inspired food and drinks.

4 options for you to choose from depending on your taste. A snack at reception from 4 am. A buffet breakfast. For those in a hurry, hot drinks, orange juice and croissants served at the bar. Room service.

Set on the 1st floor of the hotel, Novotel's pool is the place to relax, reenergise, and unwind under the sun. The facility features an outdoor Jacuzzi and a shaded kid's pool. Refreshing cocktails and small bites are also available from Waves Bar.

The luxurious spa offers a range of therapies that will help you to relax, rejuvenate and re-energise, including massages, facials and body treatments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,511 reviews

Customer review rating 3.0/5

Aiza R. Families - Confirmed reviews ALL

Dear Ms R., Thank you for taking the time to share your feedback with us. Although I am glad to know that you enjoyed your time with us, I apologise for the areas that we fell short of expectations. I have taken your comments to heart and have already addressed them with my team to prevent future occurrence. I hope to have the chance to welcome you back again when your travels bring you back to Abu Dhabi. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 2.5/5

Mikhal M. F. Couples - Confirmed reviews ALL

Dear Mr F., Thank you for taking the time to share your feedback with us. Although I am glad to know that you enjoyed your time with us, I apologise for the areas that we fell short of expectations. I have taken your comments to heart and have already addressed them with my team to prevent future occurrence. I hope to have the chance to welcome you back again when your travels bring you back to Abu Dhabi. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Joy V. Families - Confirmed reviews ALL

Dear Joy V., We very much appreciate your review regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Mourad Brahmi Cluster General Manager

Customer review rating 1.0/5

Ali A. Couples - Confirmed reviews ALL

Dear Mr A., Thank you for taking the time to tell us about your experience at Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 2.0/5

Donald A. F. Business - Confirmed reviews ALL

Dear Mr F., Thank you for taking the time to tell us about your experience at Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi Cluster General Manager

Dear Ms R., Thank you for taking the time to share your feedback with us. Although I am glad to know that you enjoyed your time with us, I apologise for the areas that we fell short of expectations. I have taken your comments to heart and have already addressed them with my team to prevent future occurrence. I hope to have the chance to welcome you back again when your travels bring you back to Abu Dhabi. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 2.5/5

Mikhal M. F. Couples - Confirmed reviews ALL

This is the 2nd time im staying at the Novotel bustan. For which I have seen the valet parking is completely disorganised. There is always a long waiting. The front desk staff dont have a smile on their faces and seems like they have been forced to work. All this I have noticed twice during my stay. Overall the rooms are good and comfy.

Dear Mr F., Thank you for taking the time to share your feedback with us. Although I am glad to know that you enjoyed your time with us, I apologise for the areas that we fell short of expectations. I have taken your comments to heart and have already addressed them with my team to prevent future occurrence. I hope to have the chance to welcome you back again when your travels bring you back to Abu Dhabi. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Joy V. Families - Confirmed reviews ALL

Calm and peaceful stay

Dear Joy V., We very much appreciate your review regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Mourad Brahmi Cluster General Manager

Customer review rating 1.0/5

Ali A. Couples - Confirmed reviews ALL

I tried for a long time to satay again and again trying to excuse people one time three times not all the time ,you need to fix the management to fix the rest

Dear Mr A., Thank you for taking the time to tell us about your experience at Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 2.0/5

Donald A. F. Business - Confirmed reviews ALL

Your property is very nice. Great gym and breakfast but he basics of having good AC that cools and dries the air and a working hot shower are critical. I was disappointed with that as sleep is super critical to me as a crew member.

Dear Mr F., Thank you for taking the time to tell us about your experience at Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 4.0/5

Sadek K. Business - Confirmed reviews ALL

Excellent

Dear Mr K., Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to share your experience with us here. I am glad to know that your visit was enjoyable and look forward to welcoming you back again soon. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 1.5/5

Hamad A. Solo - Confirmed reviews ALL

Three main items in my room was not damaged/ unavailable (bathroom shutoff, bed telephone and USB port to charge my mobile. I really was unhappy beating i onow this hotel very well as i usually stay there many times

Dear Mr A., Thank you for taking the time to tell us about your experience at Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Nesserin A. Families - Confirmed reviews ALL

Was very good

Dear Nesserin A., We very much appreciate your review regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Mourad Brahmi Cluster General Manager

Customer review rating 4.0/5

Salem A. Families - Confirmed reviews ALL

The reception staff (Yussra) her name if im not rong , was so helpful and she managed all my needs . beside the other staff of the hotel were so friendly. Thanks for all of them.

Dear Mr A., We very much appreciate your comments regarding your stay at Novotel Abu Dhabi Al Bustan. We are delighted to read that you enjoyed your stay with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 3.5/5

Marwan A. Solo - Confirmed reviews ALL

On 10 August 2026 the TV was not working because there is some maintenance going on. In the morning at 07:00 AM I received call from room service for cleaning!!! But already I putted sign ( DND). They disturbed my sleeping.

Dear Marwan A., Thank you for taking the time to tell us about your experience at Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Yahiaa A. Families - Confirmed reviews ALL

Comfortable stay

Dear Yahiaa a., We very much appreciate your review regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Harshadashok P. Business - Confirmed reviews ALL

Its the best experience

Dear Mr P., Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to share your experience with us here. I am glad to know that your stay was enjoyable and look forward to welcoming you back again soon. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Richard J. H. Business - Confirmed reviews ALL

Stay was as expected, very quiet and clean facility

Dear Mr H., We very much appreciate your comments regarding your stay at Novotel Abu Dhabi Al Bustan. We are delighted to read that you enjoyed your stay with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

All staff they are great people

Dear Basel Alramahi, Thank you for being our guests at Novotel Abu Dhabi Al Bustan and for your wonderful review here. I am delighted to know that you enjoyed your time with us and will be sure to share your kind compliments with my entire team; they will be thrilled to hear from you too. Once again, thank you for being our guests. I look forward to welcoming you back again. Best regards, Mourad Brahmi Cluster General Manager

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

I paid and checked in, and as soon as I entered, my family and I were shocked to find that the sink drain wasn't working, and neither was the extractor fan, nor even the TV in room 727. To make matters worse, they sent a worker with an old tool who started pressurizing the sink, creating an unnatural mess and filth on the floor. After stomping his boots in the dirt, he walked on the room's carpet. I have a video of this if you want proof ,

Dear Mr Obied, Thank you for taking the time to tell us about your experience at Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 2.5/5

Husam T. Solo - Confirmed reviews ALL

receptionist was excellent—friendly, professional, and made check-in very smooth. The only downsides were the bathrooms, which felt old and could be cleaner. The shower drainage also needs improvement, as water leaked onto the bathroom floor. The valet staff were courteous and helpful, but there were not enough of them during busy times. One morning, I ended up getting my car myself because only one valet was available.

Dear Mr T., Thank you for taking the time to share your feedback with us. Although I am glad to know that you enjoyed your time with us, I apologise for the areas that we fell short of expectations. I have taken your comments to heart and have already addressed them with my team to prevent future occurrence. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 4.5/5

Jenny W. Families - Confirmed reviews ALL

Beautiful hotel with great pool facilities. We all had a fantastic sleep and the local shop was convenient for the children

Dear Ms W., We very much appreciate your comments regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 3.5/5

Alston L. Business - Confirmed reviews ALL

Ac smart sensor was disengaging frequently leading to the room feeling a little warm due to lack of air circulation.

Dear Mr L., Thank you for taking the time to tell us about your experience at Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 1.5/5

Marco C. Business - Confirmed reviews ALL

WiFi not working, water in bathroom only high temperature

Dear Mr C., Thank you for taking the time to tell us about your experience at Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Fabricio H. Families - Confirmed reviews ALL

Good room, good shower, well located.

Dear Mr H., We very much appreciate your review regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

Other web-users rate our hotel

  • 892 reviews 8.9/10 Location
  • 3,218 reviews 7.8/10 Room
  • 5,721 reviews 9.2/10 Service
  • 27 reviews 6.2/10 WiFi
  • 2,003 reviews 8.2/10 Cleanliness
  • 894 reviews 9.3/10 Food
  • 749 reviews 5.7/10 Comfort
  • 744 reviews 9/10 Breakfast

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