Novotel Abu Dhabi Al Bustan 4 stars

Customer review rating (ALL Rating) 4.7/5 3,180 reviews

Best price
guarantee
Novotel Abu Dhabi Al Bustan - Image 1
Novotel Abu Dhabi Al Bustan - Image 2
Novotel Abu Dhabi Al Bustan - Image 3
Novotel Abu Dhabi Al Bustan - Image 4
Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208, 95208 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • a 20-minute drive from Abu Dhabi International Airport

  • a 5-minute drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

Our accommodation(s)

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208
95208 ABU DHABI
United Arab Emirates

GPS:24.42938, 54.42929

Telephone
Fax +971 2 501 6333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,180 reviews

TripAdvisor Rating  4.6/5  3,107 reviews

Certificate of excellence 2024

Marvelous stay, nice and cosy.

TripAdvisor rating 5.0/5

mhm82 TripAdvisor review

We stayed in the Superior Queen room with sofa bed. Room is clean and housekeeping is top quality. I'm so glad that the hotel was so accommodating to all our requests. Room is of a good size to fit 2 adults and 3 children. The lobby is design is modern and chic. However, the location of the hotel is not in the downtown area hence, you'll need a short Uber or Careem ride to get to places. We enjoyed our stay and won't mind returning again next time.

Dear Guest, We very much appreciate your review regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 5.0/5

Mohammed S. S. A. Business - Confirmed reviews ALL

It was perfect

Dear Mohammed S. S. A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 0.5/5

Mirna A. B. K. Business - Confirmed reviews ALL

Am a member in accor , and when we went to the hotel no one was there to take the luggage, i booked a room for twin bed and the receptionist told me we don’t have, i asked her to check again and again then suddenly she said yes there’s!! , we went to the room and half of the lights were not working and we called them they send the maintenance, we told them just give us 5 mins and come back to fix it because we are going, when we came back no one fixed anything!! , and in the morning the electricity shut down! And also no one informed us that it will be down from 12-3 pm , we called the them and we asked why no one informed us about that when we are doing check in! , after waiting for one hour they said we will give you another room just to prepare your self , anyways we are going to do check out at 1 pm, so i went to the other room just to prepare my self , and the key was not working for the first room, i went down to the reception asking them for a key for the first room asking them that i want a key just to take out my luggage, they said no room under your name?!!! Again waiting and waiting ! , then i spoke with the manager and what he did? He said i will come with you to the room ( like he want to check if these are really for me?!! ) like for god sake you are a good hotel how did they do such thing?!! And also for the check out no one came to take the luggage and we carry them to the car ! I will never book again in this hotel and i will not recommend it to anyone!! It was the worst hotel ever!!

Customer review rating 1.5/5

Nada E. A. A. Solo - Confirmed reviews ALL

I know there is some maintenance works happening within the hotel but the electricity was shut down more than 4 hours, there was no hot water to take a proper shower I called them twice to fix it and then the water return to be cold, I liked that it's quiet but even though the money paid is really expensive

Dear Nada E. A. A., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you're sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi Cluster General Manager

Customer review rating 4.5/5

Nancy H. Business - Confirmed reviews ALL

Lovely full-service hotel, and one of the nicer Novotel properties that I have visited. Executive rooms are specious with comfortable bed and generous size bathroom. Breakfast offerings were plentiful and fresh. Rimsha at the front desk was welcoming and professional. I wouldn't hesitate to stay at this property again.

Dear Nancy H., We very much appreciate your review regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I will share it with our team especially Rimsha. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mourad Brahmi Cluster General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,294 reviews 9.2/10 Location
  • 4,513 reviews 8.1/10 Room
  • 8,074 reviews 9.3/10 Service
  • 57 reviews 7.3/10 WiFi
  • 2,699 reviews 8.3/10 Cleanliness
  • 1,201 reviews 9.1/10 Food
  • 1,000 reviews 8.9/10 Breakfast
  • 247 reviews 9.4/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Abu Dhabi

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.