Information message

Novotel Abu Dhabi Al Bustan Hotel 4 stars

Customer review rating 4.4/5 5,956 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Novotel Abu Dhabi Al Bustan
See on a map
+ 24 Services

Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • 5 minutes' drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (nearby) Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street
corner Rabdan Street
P.O. Box 95208
95208 abu dhabi
united arab emirates

Tel: +97125016444

Fax: (+971)2/5016333

Check-in from 14h00

Check out up to 12h00

  • Abu Dhabi Bus Station :  034 Bus terminal

  • By plane

    ABU DHABBI At 24km / 14.91 miles

GPS :24.42938, 54.42929

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Our restaurants and bars

PEPPER ALL DAY DINING

Type of cuisine: International

All day dining restaurant serving authentic Arabic, Indo South and Mediterranean cuisine from live cooking station.

MELLOW CAFE

Type of cuisine: Cafe

Offering early bird continental breakfasts and all day healthy treats. French pastries as signature items.

WAVES BAR & OUTDOOR LOUNGE

Waves is a place where everyone gets their definition of a perfect experience of a night out. Features a fresh and innovative design with an enhanced ambience, a new menu that satisfies everyone taste, and selection of handcrafted & signature cocktails.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,035

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,956 reviews

TripAdvisor Rating 4.5/5

1,955 reviews

Great Hotel and Excellent service

TripAdvisor rating 5.0/5

linarusliana 16/09/2021 TripAdvisor review

The service at novotel al bustan was excellent. Staff were very pleasant and helpful. However in particular one of staff made my stay enjoyable thanks to Mr.Javed at reception provided excellent service.

YES

Customer review rating 3.5/5

Hemaraj D. Solo - 14/09/2021 Confirmed reviews ALL

HOTEL STAFF Service IS NOT GOOD

Customer review rating 4.0/5

Yhie Couples - 14/09/2021 Confirmed reviews ALL

It was nice staying in novotel and satisfying to encounter hotel receptionist like Mr. Javed. He makes sure the guests (yes not only me-i saw how he assisted other guest) are comfortable and he is very accomodating he knows his responsibilities well. A well deserved staff to keep.

Just nearby with my family's place and had a good stay.

Customer review rating 4.5/5

Julius L. Solo - 13/09/2021 Confirmed reviews ALL

I stayed for two days quarantine and it's a good experience plus the staff.

Dear Julius L., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Prime Location

Customer review rating 5.0/5

Taha J. Solo - 12/09/2021 Confirmed reviews ALL

Novotel Abu Dhabi Al Bustan is my second home since 2014. It is one of my prefered hotels to stay at in Abu Dhabi. Nice room with good amenities and comfortable furniture. Very nice professional staff and very helpful. The hotel facilities are excellent and well equipped.

Dear Taha J., Thank you for your positive feedback after your stay at Novotel Abu Dhabi Al Bustan Hotel. We are happy that you are happy with your stay and impressed with our accommodations during your visit. Thank you very much for our recommendation and we look forward to welcoming you again soon. Warm greetings, Reda Zerrouk General Manager

Wonderful stay

Customer review rating 5.0/5

G. Business - 09/09/2021 Confirmed reviews ALL

Staying regularly and always feel like Amy home by the way I receive welcome by haves on reception and making always me comfortable

Dear Mohamad G., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - 08/09/2021 Confirmed reviews ALL

N/A

Dear Tareq M., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. Looking forward to welcoming you again in a future visit. Sincerely, Haitham Galal Operations Manager

Good stay

Customer review rating 4.0/5

Jorge Business - 08/09/2021 Confirmed reviews ALL

All good

Dear Q-Jorge Y., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haitham Galal Operations Manager

Good Place with Reasonable Price

Customer review rating 4.5/5

Jeonghun L. Solo - 07/09/2021 Confirmed reviews ALL

As always the hotel provides good service. If you want to find the place where you want to reach any place in Abu Dhabi, I recommend here. The reasonable price is the best part of here.

Dear Jeonghun L., "Thank you for staying with us. We very much appreciate your kind feedback and glad that you were overall pleased with your stay. Thank you for your comments and we look forward to welcoming you back in the near future. Sincerely, Haitham Galal Operations Manager
Customer review rating 3.0/5

Majed S. Solo - 06/09/2021 Confirmed reviews ALL

The bed was not comfortable. There were double checks at Al Hosen App: at the reception once check in to the hotel and again at the Gym, which is from my point of view is not reasonable since I already been checked at the check-in time. I had to wait for more than 20 minutes to pay the Shisha bill. I consider myself a loyal member who loves this hotel, so do not consider my words as a complaint but rather as notes for improving upon your request.

Dear Majed S., We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service. Thank you for the great feedback of your recent visit at Novotel Abu Dhabi Al Bustan. Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy that were able to meet all your needs during your stay. Sincerely, Haitham Galal Operations Manager

Very Bad Stay

Customer review rating 1.5/5

Remo S. Business - 06/09/2021 Confirmed reviews ALL

It was a very bad and disappointing experience. Very poor services, specifically the food service and food quality. Not delivered on proper and regular timings, one day was ok and the following days were very bad and always served late, very poor quality of food and poor food service that tend or lead me sometime to ordered and spent money.. But even the ordered food from A La Carte menu, nothing was good and special. Even on my birthday, I ordered food from A La Carte menu but served in a plastic container, no proper or special treatment even though they know it was my special day. Proper dining table and chair was also not provided during my stay for more than two weeks (19 days). Several times, I also made a complaint on my first day regarding my air conditioner which now working properly. The main things were, very poor food quality and services. Always served late and the agreed timing was not met or not been followed.

Dear Q-Remo S., We are sorry to hear that you did not enjoy the experienced in Novotel Abu Dhabi Al Bustan to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be address and attend to. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to serve you better in the future if you will give us the chance Sincerely, Haitham Galal Operations Manager

Just ok

Customer review rating 2.0/5

Prasad Solo - 05/09/2021 Confirmed reviews ALL

The hotel room was decent. Food quality was satisfactory. But service experience very poor. 1) No doorbell at room. So housekeeping staff kept on knocking doors of adjacent rooms & frequently announcing housekeeping was very annoying & disturbing particularly in afternoon. 2) The calls to reception normally unanswered. 3) Specific food orders for (Indian veg or Indian non veg) were most of the time ignored by room service. Any random food menu will come.

Dear Q-Prasad Ganpat T., We appreciate for reaching out on Trust You to notify the hotel management of your concerns related to your recent stay in Novotel Abu Dhabi Al Bustan, and we apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive critics remarks. Thank you again for your visit and reviews, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occassion if you gave us that chance. Sincerely, Souffian Zaeraoui General Manager

Enjoyed

Customer review rating 5.0/5

Anonymous Solo - 05/09/2021 Confirmed reviews ALL

We were under quarantine here service is good weekly cleaning by housekeeping is lovely friendly staff at hotel spically at reception Manager Badri and cleaning guy.

Dear Q-Mukeshkumar M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Bad service

Customer review rating 1.5/5

Anonymous Business - 03/09/2021 Confirmed reviews ALL

Bad food , room service and valet parking

Dear Ahmad S., We appreciate for reaching out on Trust You to notify the hotel management of your concerns related to your recent stay in Novotel Abu Dhabi Al Bustan and we apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive critics remarks. Thank you again for your visit and reviews, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occassion if you gave us that chance. Sincerely, Souffian Zaeraoui General Manager

Novotel is not the same as before

Customer review rating 3.5/5

Mohammad M. Families - 02/09/2021 Confirmed reviews ALL

Many things I liked in this Novotel is not the same as before. One Arabic staff who checked me out need to have more training in customer service because I felt like I'm asking him a favour !!

Dear Mohammad M., Thank you for your feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are sorry that your overall experience fell below your expectations. Please accept our sincere apologies. Rest assured, we are continuously putting in our efforts to improve areas of shortfall and very much appreciate your valuable feedback. We earnestly hope that you will give us the opportunity to serve you better in the near future. Sincerely, Souffian Zaeraoui General Manager

Unhappy with Stay

Customer review rating 1.5/5

Anonymous Business - 01/09/2021 Confirmed reviews ALL

No hot water for showers wasn't very clean TV kept hanging

Dear Harriet S., Thank you for bringing your concerns to our attention. It is truly disappointing to read what you have experienced during your stay, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Rest assured, your review will be shared with the relevant head of departments for necessary remedial actions. Again our sincere apologies. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Sincerely, Souffian Zaeraoui General Manager

Good stay, comfortable, easy check in , fast check out

Customer review rating 4.5/5

Adnan W. Business - 01/09/2021 Confirmed reviews ALL

My stay was comfortable. All staff were excellent especially Mr Javed at the reception for their constant support whenever required.

Dear Adnan W., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Good customer service

Customer review rating 4.5/5

Lucas Business - 28/08/2021 Confirmed reviews ALL

Love talking to the front desk manager, Helian. She helped me a lot in my request and even let me know about the benefit I could get for having a long stay in Novotel. Thank you

Dear Mao Jun G., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Short Business Trip

TripAdvisor rating 4.0/5

Tinybubbles08 Business - 24/03/2021 TripAdvisor review

Back in AUH after a year and was so excited..Always stayed here for my business trip and was great! There’s a bit confusion with my bookings as I book 2 rooms and can’t find our reservations at first however it’s fine, food is great with nice selection. Room is clean and tidy. Be back soon.

Dear Valued Guest, Thank you for your comment We are delighted that you have enjoyed living with us and there are some areas that need more attention We greatly appreciate your feedback as it will help us in our continuous efforts to provide quality service to our guests. We thank you for your comments and we would like to welcome you again soon Best Regards Souffian Zaeraoui General Manager

Usually good but this time was disappointing

TripAdvisor rating 3.0/5

Nader12348 Business - 19/03/2021 TripAdvisor review

Disappointing with the bed quality, smoke smell in non smoking room.ripped couch corners, Was disappointing and not up to the standards that I am used to at this novotel. They had over capacity due to quarantine for offshore oil employees but that's not an excuse to drop the quality.

Dear Nader, Thank you for staying with us and for your kind feedback. We regret that your overall experience during your stay was not as good as you expected. Please accept our sincere apology. Please be assured that corrective action will be taken to improve and avoid these problems in the future. Your feedback is important to us in our ongoing efforts to satisfy our guests. We sincerely hope you will give us the opportunity to serve you better in a future visit. Sincerely, Souffian Zaeraoui General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in abu dhabi