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Novotel Abu Dhabi Al Bustan Hotel 4 stars

Customer review rating 4.4/5 5,683 reviews

ALLSAFE approved hotel

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Novotel Abu Dhabi Al Bustan
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+ 24 Services

Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • 5 minutes' drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (nearby)Paying
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street
corner Rabdan Street
P.O. Box 95208
95208 abu dhabi
united arab emirates

Tel: +97125016444

Fax: (+971)2/5016333

Check-in from 14h00

Check out up to 12h00

  • Abu Dhabi Bus Station :  034 Bus terminal

  • By plane

    ABU DHABBI At 24km / 14.91 miles

GPS :24.42938, 54.42929

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Views: Pool side, Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 55 m² / 592 sq ft
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

CHOICE CUT STEAK HOUSE

Type of cuisine: null

Steak house restaurant staging charcoal grill with meat cuts, sea products and rotisserie.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MELLOW CAFE

Type of cuisine: Cafe

Offering early bird continental breakfasts and all day healthy treats. French pastries as signature items.

Lunch

07:00 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PEPPER ALL DAY DINING

Type of cuisine: International

All day dining restaurant serving authentic Arabic, Indo South and Mediterranean cuisine from live cooking station.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WAVES BAR & OUTDOOR LOUNGE

Non contractual photo

Waves is a place where everyone gets their definition of a perfect experience of a night out. Features a fresh and innovative design with an enhanced ambience, a new menu that satisfies everyone taste, and selection of handcrafted & signature cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,035 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,683 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,877 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 5.0/5

Rajeev V. P. Solo - 12/04/2021 Confirmed reviews ALL

The staff were really good. In pepper resutrant namely John, Toe Toe, Pratyush, Shivakumar, Albert, Chef Maya and Prataap were really kind and friendly. House keeping Dhan and Hasta, reciption Piumi were equally good and kind. I would like to than all these staff for making my stay memorable.

Dear Rajeev Venkatesh P., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Good stay

Customer review rating 4.5/5

Samir B. S. K. Families - 10/04/2021 Confirmed reviews ALL

It was a good stay and a good experience.

Dear Samir k., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Bad room

Customer review rating 0.5/5

Sura Couples - 08/04/2021 Confirmed reviews ALL

Very dirty, bad smell and cold breakfast.. I’m disappointed, bad experience

Dear Sura Jafar Sadeq A., We're sorry that your recent experience was not as good as you expected. Please accept our sincere apologies. Please be assured that your comments have been directed to the attention of the departments concerned in order to take corrective actions. Your feedback is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We earnestly hope that you will give us the opportunity to serve you better in a future stay. Sincerely, Souffian Zaeraoui General Manager

Deteriorating Service

Customer review rating 3.0/5

Simbarashe Business - 08/04/2021 Confirmed reviews ALL

Seamless experience from the front desk who were very courteous during all interaction and assisted with a speedy check-in and check-out, special mention to the Indian lady from the reception, the Arabic gentlemen she was working with and Jay from the morning shift. Housekeeping and the whoever was responding to the WhatsApp messages took long to reply, sometimes the room phone was not answered whenever I dialed 0 it took long to pick up more than 5minutes ringing. I had requested a face towel through the WhatsApp platform and it took them an hour to deliver the item to the room and when they delivered the items, the towels were worn out and I doubt anyone can ever use that particular towel on their face (they delivered a tired body towel instead) I couldn’t ask them to change it again because I don’t want to wait for another hour before they can deliver. I dialed 0 and asked them to inform valet to bring the car upfront as I was running late for a meeting and the staff that answered the call interrupted the request by saying ‘sir we have no valet service in the hotel’ where as I was in possession of a valet ticket given to me upon arrival. Overall the property had good architecture but the furniture from the room needs to be refurbished too. Housekeeping also needs to do thorough checks before allowing the guests to check as the iron in the room was not working and the coffee mugs on the coffee station were not properly washed (when you pour water an oily substance foams ontop).

Dear Simbarashe M., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Souffian Zaeraoui General Manager

Amazing stay

Customer review rating 5.0/5

Deepak P. Couples - 05/04/2021 Confirmed reviews ALL

Courteous staff exceeding expectation at every visit!

Dear Deepak P., Thank you for staying with us. We are delighted that you were pleased with your stay . Thank you for your positive feedback and we look forward to welcoming you again in the near future. Sincerely, Souffian Zaeraoui General Manager

Good Stay

Customer review rating 5.0/5

Souraka T. D. M. Business - 05/04/2021 Confirmed reviews ALL

It was my first long stay in a hotel and I have really enjoyed it. Starting by top service (clean room, nice food, excellent facilities: Gym and pool) and most of the employees are very friendly and helpful.

Dear Souraka Tapara M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

''Very Good / Unforgettable stay''

Customer review rating 2.0/5

Kjca Solo - 01/04/2021 Confirmed reviews ALL

I can say that this hotel is very nice, the cleaner staff are very polite and hard working, the food is very good, I stayed there for a self-quarantine (Covid-19) government / company rules purpose, they delivered the food (breakfast, lunch, dinner) in a professional way/manner and it is on time at least. Actually I stayed only inside the room 912 for 7 days self-quarantine purpose, however I enjoyed my stay, the furniture and all the other things inside the room are nice and still looks new. All the bathroom items are from ''GROHE'' Germany manufacturer which is one of the best bathroom accessories brand in the world. The sofa looks old, when I came on my first day I got itchiness because of the two small square pillows on the sofa, while the bed items is nice, however it looks new at least. The TV is a SMART TV, you can watch YouTube directly just by using the remote control device, there is wired Ethernet connection directly to TV to access the internet which is a professional service. Wi-Fi services is good, I am getting around 50 Mbps and above from my iPhone 6 and my laptop devices. I brought a CAT6A Ethernet UTP cable because I was expecting that I can get a wired Ethernet LAN connection from the free Internet socket on the office table but I requested to the Reception / Maintenance but they said they need the MAC address of my device then they will give the wired connection which is I don't think that it is necessary, and I don't like because it is an act for breaching my privacy ( customers privacy ), I recommend that it is not required because the other Hotels are not like that, they will not collect the MAC address of your device. Basically if you give the MAC address of your device, the IT Engineer can see all your online activity e.g. Bank Transactions, Social Networking (Facebook, Instagram, Telegram, WhatsApp) which is really unnecessary. And I recommend that the Receptionist must give automatically the Information Invoice during check-out, some people they forgot to ask it, like for our situation we need to show that Information Invoice prior to travel via Airport to the Offshore sites / fields. It is a bad experience for me when I check-out, I just asked if I can get one of the form as a proof to show in the Airport and the Receptionist (Reception Duty Manager) acts very badly / spoke badly in a bad way not a professional way. I checked out on 29 March 2021 at around 8:00 AM. I can say I like everything in the Hotel premises but when it comes with that Reception Area (Reception Duty Manager I think, I am not sure what is his position) I choose / decided not to come back in that Hotel.

Dear Q-Kevin John A., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Souffian Zaeraoui General Manager

Room cleanliness

Customer review rating 3.5/5

Anonymous Business - 31/03/2021 Confirmed reviews ALL

Room cleanliness is medium and maintenance is poor. Food is good but restaurant service staff are tough and serious.

Dear Mahmoud A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Relaxed night

Customer review rating 5.0/5

Khamis A. Couples - 31/03/2021 Confirmed reviews ALL

Quit night with greater welcome from the reception

Dear khamis a., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Best hotel ever

Customer review rating 5.0/5

Zairi Couples - 31/03/2021 Confirmed reviews ALL

I stayed here for regular basis . I really appreciate the effort by Javed and Jay on reception to make us feel us like home

Dear Zaira Y., Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay as well impressed by the team's hospitality during your visit. It will be our pleasure to welcome you again in the near future. Sincerely, Souffian Zaeraoui General Manager

Excellent Service

Customer review rating 5.0/5

Abdul K. S. A. Business - 29/03/2021 Confirmed reviews ALL

Especially the reservation center person giving brief explanation by very kind

Dear Abdul Khalik Samshath A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Very good stay

Customer review rating 5.0/5

O. A. Business - 28/03/2021 Confirmed reviews ALL

Clean and very convenient room !

Dear Alaoui O., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi A. Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Well located

Customer review rating 5.0/5

Ali O. Business - 28/03/2021 Confirmed reviews ALL

Distinguished accommodation, great services, responsible employees, and I especially thank the employee Rania for her professionalism with customers

Dear Ali o., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Yes

Customer review rating 4.0/5

Faira P. Couples - 28/03/2021 Confirmed reviews ALL

It was great

Dear Faira P., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Feel like home

Customer review rating 5.0/5

F.. Couples - 28/03/2021 Confirmed reviews ALL

Very friendly staff's at reception and room was very clean and neet. Good house keeping.

Dear Ruchitha F., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted that you had a fantastic stay with us. Likewise, it is a pleasure to note that you were pleased with our rooms and were well impressed by our team's hospitality. Fulfilling our guest expectation is truly rewarding. Thank you for your positive feedback, and it will be our pleasure to welcome you again soon. Best regards, Souffian Zaeraoui General Manager

Difficult

Customer review rating 3.0/5

Saleem Families - 27/03/2021 Confirmed reviews ALL

It's not easy to excess the room bcoz the basement parking it's very very difficult atleast mentioned this block it's for apartments or something else I have been 3 blocks one by one to check whr is my room after all I really feel suffocated and all me and my wife mood off we really wanted to leave the hotel and go back that's first time we face like this experience we have stay in many hotels but there is not like that difficult...

Dear Saleem M., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Souffian Zaeraoui General Manager

Short Business Trip

TripAdvisor rating 4.0/5

Tinybubbles08 Business - 24/03/2021 TripAdvisor review

Back in AUH after a year and was so excited..Always stayed here for my business trip and was great! There’s a bit confusion with my bookings as I book 2 rooms and can’t find our reservations at first however it’s fine, food is great with nice selection. Room is clean and tidy. Be back soon.

Dear Valued Guest, Thank you for your comment We are delighted that you have enjoyed living with us and there are some areas that need more attention We greatly appreciate your feedback as it will help us in our continuous efforts to provide quality service to our guests. We thank you for your comments and we would like to welcome you again soon Best Regards Souffian Zaeraoui General Manager
Customer review rating 5.0/5

Ahmad N. Business - 23/03/2021 Confirmed reviews ALL

Excellent staff and lovely hotel

Dear Ahmad N., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Well located

Customer review rating 3.5/5

Yazeedi Couples - 23/03/2021 Confirmed reviews ALL

Not too bad

Dear Mohamed Ahmed A., Thank you for staying with us. We are pleased that you enjoyed your stay despite some shortcomings. We assure you that we will take measures to improve the level of our services. At Novotel we strive to provide the best services to all our guests so your comments are important to us. Thank you for your comment and we are looking forward to your stay with us again soon. Best Regards Souffian Zaeraoui General Manager

Nice location with fresh rooms

Customer review rating 3.5/5

Vaibhav Solo - 22/03/2021 Confirmed reviews ALL

Nice service provided by 1.Vikas& George- restaurant staff 2.Piuni - reception staff 3. Hasta- room cleaner Unhappy with 11th floor room cleaner Breakfast is too good but in launch & dinner worst condition....only limited menu which is mostly contained rice itoms.... Please add sufficient indian menu also

Dear Vaibhav Madhav P., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

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