ibis Mogi das Cruzes Shopping 3 stars

Customer review rating (ALL Rating) 4.3/5 1,057 reviews

ibis Mogi das Cruzes Shopping - Image 1
ibis Mogi das Cruzes Shopping - Image 2
ibis Mogi das Cruzes Shopping - Image 3
ibis Mogi das Cruzes Shopping - Image 4

Description

Hotel extras

  • 2 minutes by car to Geraldo Scavone Bus Terminal

  • 7 minutes drive to Mogi das Cruzes downtown

  • 23 minutes by car to Ayrton Senna Highway

  • 41 minutes to São Paulo International Airport - Garulhos

  • 2 minutes walking from Mogi Shopping.

Our accommodation(s)

Room

Standard room with one double bed.

  • 2 pers. max
  • 14 / 150 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room

Hotel location

ibis Mogi das Cruzes Shopping

Av Vereador Narcisio, Yague Guimaraes 372
8780200 MOGI DAS CRUZES
Brazil

GPS:-23.51792, -46.18083

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Non contractual photo

Even the bar provides a relaxing atmosphere; the ibis bar is the ideal place for meetings or taking a minute to relax at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,057 reviews

Customer review rating 0.5/5

Gabriel Couples - Confirmed reviews ALL

I called 3 days prior to arrival to confirm if I could check in 2pm, because of a business meeting I had. It was confirmed that if the room was available, we could check in early. When we got there Miguel, the greeter was extremely rigid, saying that the room was available but had to pay 50% extra to check in early (around 200 reais). I had to do the meeting on the hotel lobby because of it. When my girlfriend checked in, because I was on the meeting, she was charged more than was due, because the same person, Miguel, didn’t see that on the reservation I had used points for the reservation. We had to explicitly request a refund on checkout to correct the situation. Had stayed a few times on Novotel and Ibis, and never had a bad experience, but will think twice before staying again.

Dear Gabriel Thank you for taking the time to tell us about your experience at the ibis Mogi das Cruzes Shopping. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Luciana Barrak Gerente Geral

Customer review rating 5.0/5

Christopher O. Families - Confirmed reviews ALL

Great hotel staff and overall very clean

Dear Christopher We very much appreciate your comments regarding your stay at the ibis Mogi das Cruzes Shopping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Barrak General Manager

Customer review rating 1.5/5

Francisco J. D. N. D. Business - Confirmed reviews ALL

Check in demoradíssimo.

Prezado Francisco Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Mogi das Cruzes Shopping. Lamentamos que a prestação D. serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade D. serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando D. uma próxima estada. Na expectativa D. acolher brevemente, queira aceitar os nossos melhores cumprimentos. Cordialmente Luciana Barrak Gerente Geral

Customer review rating 5.0/5

Sarah D. F. Families - Confirmed reviews ALL

Everything was great, staff was amazing. The room smell musty. São Paulo is 2 hours away, but you have a great mall in front.

Dear Sarah We very much appreciate your comments regarding your stay at the ibis Mogi das Cruzes Shopping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Barrak Gerente Geral

Customer review rating 3.0/5

Kirk A. I. S. Couples - Confirmed reviews ALL

The ibis Mogi was a decent hotel. The rooms were very small, but clean, and the bed was somewhat comfortable. The staff was kind and helpful. My main frustration was that I booked online, and changing my reservation required me to download their app. I could not make changes on the web, even though I booked that way, very frustrating.

Other web-users rate our hotel

  • 277 reviews 9.2/10 Location
  • 518 reviews 6/10 Room
  • 591 reviews 8.1/10 Service
  • 19 reviews 5.9/10 WiFi
  • 385 reviews 8.8/10 Breakfast
  • 244 reviews 7.2/10 Cleanliness
  • 136 reviews 3.9/10 Value
  • 93 reviews 7.6/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Mogi Das Cruzes