ibis Santo Andre 3 stars

Customer review rating (ALL Rating) 4.1/5 1,390 reviews

Hotel extras

  • 3 minutes by car from Santo André Bus Station

  • 5 minutes from downtown

  • A 40-minute drive to Sao Paulo - Congonhas Airport

  • Pet-friendly hotel! small animals are welcome here

  • Next to Celso Daniel Park, with several leisure options for families

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Our cozy rooms come with work desk, safe, minibar and free WIFI.

Hotel location

ibis Santo Andre

Av Industrial 885
09080510 SANTO ANDRE
Brazil

GPS:-23.647742, -46.534164

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KITCHEN RESTAURANTE

The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,390 reviews

TripAdvisor Rating  4.0/5  950 reviews

Ok stay

Customer review rating 3.0/5

Hillary W. Families - Confirmed reviews ALL

Aside from the expressionless lady that was in the reception and the fact that I got locked out of my room for 1h due to a faulty lock, it was ok. The room was clean and comfortable and so was the other facilities. The lack of room service is sad and makes me not want to stay there again.

Dear Hillary Bartolassi B., Thank you for taking the time to tell us about your experience at the ibis Santo Andre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Miller Subgerente Ibis Santo André

Still waiting for my receipt and points which is promised several times.

Customer review rating 2.5/5

John M. Business - Confirmed reviews ALL

Not sure wwhy you are nor providing my receipt via email requested many times.

Dear John M., Thank you for taking the time to tell us about your experience at the ibis Santo Andre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Miller Subgerente Ibis Santo André

Well located. Close to a beautiful Celso Daniel park.

Customer review rating 4.5/5

Faust J. D. R. Solo - Confirmed reviews ALL

Nice hotel. Quiet. The staff is very helpful and pleasant.

Dear Faustino Jose Da R., We very much appreciate your comments regarding your stay at the ibis Santo Andre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Miller Subgerente Ibis Santo André

Not as I expected

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Although the hotel is in a good location - close to park and many nice restaurants - the overall experience was not as good. The room was quite cold and the cleaning was not well done. The bathroom also has mould and there was no clear effort from the hotel for customer satisfaction e.g. a kettle for hot water or even a water bottle with drinking water were not provided. Also, it was not possible to open the window. This was a big disadvantage.

Good stay

Customer review rating 5.0/5

Lucas G. Solo - Confirmed reviews ALL

Good experience. Everything clean, good breckfast, no complaining.

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Other web-users rate our hotel

  • 280 reviews 9.4/10 Location
  • 603 reviews 4.7/10 Room
  • 513 reviews 7.4/10 Service
  • 32 reviews 2.1/10 WiFi
  • 293 reviews 5.7/10 Cleanliness
  • 264 reviews 5.8/10 Breakfast
  • 243 reviews 3.7/10 Comfort
  • 171 reviews 4.2/10 Value

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