ibis Santo Andre 3 stars

Customer review rating (ALL Rating) 4.2/5 1,417 reviews

Best price
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ibis Santo Andre - Image 1
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Av Industrial 885, 09080510 SANTO ANDRE, Brazil

Description

Hotel extras

  • 3 minutes by car from Santo André Bus Station

  • 5 minutes from downtown

  • A 40-minute drive to Sao Paulo - Congonhas Airport

  • Pet-friendly hotel! small animals are welcome here

  • Next to Celso Daniel Park, with several leisure options for families

Our accommodation(s)

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Hotel location

ibis Santo Andre

Av Industrial 885
09080510 SANTO ANDRE
Brazil

GPS:-23.64659, -46.535

Telephone
Fax +55 11 4979-7801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

SPONTA PIZZARIA

The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,417 reviews

TripAdvisor Rating  4.0/5  952 reviews

Customer review rating 5.0/5

Lukas L. Business - Confirmed reviews ALL

Good stay and beautiful hall, nice service！

Dear Yuxin L., We very much appreciate your comments regarding your stay at the ibis Santo Andre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Basilio Sup. Operacional Ibis Santo André

Avoid at all costs

Customer review rating 0.5/5

Rebecca Couples - Confirmed reviews ALL

Shower keeps getting cold, really bad wifi connection (couldn’t even watch a movie). A drunk woman kept banged on our door at 4am and reception desk didn’t pick up the phone, had to change rooms. Not a good experience.

Shortage of good stuff members

Customer review rating 3.0/5

Joseph B. Families - Confirmed reviews ALL

No attention to details, even if it has been asked

Dear Joseph Dutra B., Thank you for taking the time to tell us about your experience at the ibis Santo Andre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, João Tozato Gerente Geral Ibis Santo André

disappointed

Customer review rating 2.0/5

Jorge K. P. Business - Confirmed reviews ALL

1. the rooms have no windows that we can breath pure air; 2. no translucent courtains; the conditionated air equipment isn´t to climate the ambient, it works only in freshing / fan mode; 3 the general maintenance conditions are so bad (the toilet shower support was falling off, the tempered glass door of the bathroom was scraping on the floor, the toilet seat was fixed crooked and much smaller than the toilet bowl). The Service Room is ok, but the management of the breakfast saloon could be more attentive - for more once time, glasses, plates and other thinks are missing and the removal of the remains from the tables remained there for a long time. I think that the Management could be better.

Dear Jorge K. P., Thank you for taking the time to tell us about your experience at the ibis Santo Andre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, João Tozato Gerente Geral Ibis Santo André

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We had a good stay, but my only complaint is that when I made the reservation, I was not informed that the hotel does not have parking, but has valet that will be pay in separate.

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Other web-users rate our hotel

  • 293 reviews 9.3/10 Location
  • 546 reviews 6.1/10 Room
  • 604 reviews 7.3/10 Service
  • 26 reviews 2.5/10 WiFi
  • 285 reviews 6.1/10 Breakfast
  • 262 reviews 7.9/10 Cleanliness
  • 167 reviews 3.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.