Ibis Jacareí 3 stars

Customer review rating (ALL Rating) 4.3/5 750 reviews

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Rua Tiradentes 299, 12308470 JACAREÍ, Brazil

Description

Hotel extras

  • 11 minutes by car to Jacareí Bus Terminal

  • 20 minutes by car to São José dos Campos Airport

  • 14 minutes by car to BR 116 highway

  • 1 hour drive to Guarulhos International Airport - GRU

  • 14-minute drive to access Presidente Dutra Highway

Our accommodation(s)

Room

Standard room with 1 double bed and 1 sofa bed.

  • 3 pers. max
  • 13 m² / 139 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
See availabilities

Hotel location

Ibis Jacareí

Rua Tiradentes 299
12308470 JACAREÍ
Brazil

GPS:-23.30602, -45.96219

Telephone
Fax +55 12 3023-2100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN GRILL

Non contractual photo

THE IBIS KITCHEN GRILL RESTAURANT IS THE MOST MODERN IN THE ENTIRE CHAIN, WITH A VARIED MENU TO CATER TO EVERY ASPECT OF YOUR MEAL IN A MODERN AND WELCOMING SETTING.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  750 reviews

Customer review rating 2.0/5

Lane F. M. Business - Confirmed reviews ALL

Compared to other Ibis hotesl I have stayed in low quality. The breakfast was poor quality food, never any coffee ready or was out, poor selection of snacks to buy and was charged a deposit for the room the company arranged and never applied refund till I had company reach out.

Hello Mr. Lane, I’m truly sorry that your experience at our hotel did not match the positive experience your colleagues had during their stay with us. We work very hard every day to be recognized as one of the best Ibis hotels in the region, and over the last two years we have proudly achieved that recognition through guest satisfaction and continuous improvement. That is why I was especially disappointed to read your comments. Regarding breakfast, I sincerely regret that the quality and service did not meet your expectations. We prepare everything with great care, but after investigating your feedback, I identified that there were operational delays specifically on Monday and Tuesday mornings — unfortunately the exact days of your stay. I completely understand how this negatively impacted your perception, and we are already reinforcing our procedures and team training to avoid this happening again. About the refund, you are absolutely right that it took longer than expected. Unfortunately, I had suffered an accident and was away from the hotel for five days, and I personally handle and authorize all refund processes. When Erika kindly visited the hotel regarding this matter, she saw that I was still recovering and using crutches, and I immediately arranged for the refund to be processed. Please accept my sincere apologies for all the inconvenience caused. Your feedback is very important to us and will help us continue improving our service, especially in team training and operational consistency. Thank you again for your comments, Mr. Lane. I wish you an excellent weekend, and we remain at your disposal whenever you need us. Kind regards, André Salata

Customer review rating 4.0/5

Andrei C. C. P. Business - Confirmed reviews ALL

The hotel is quite nice. Comfortable room. But the location is so well.

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, André Salata Gerente Geral Ibis Jacareí

Customer review rating 3.0/5

Jordan M. D. S. A. Business - Confirmed reviews ALL

Well, you are a hotel for people traveling on business, okay? People have a time to start to work, okay? many times they start early in the morning, dude! WTH a breakfast starting at 06:42 AM for a person who starts to work at 7 AM? Please explain to me your breakfast service starting at 6:38 AM?

Agradecemos por compartilhar sua percepção. Compreendemos a sua insatisfação e concordamos que, para hóspedes em viagem a trabalho, o horário do café da manhã é um ponto muito importante. Durante a semana, nosso serviço é iniciado mais cedo justamente para atender esse perfil. Aos finais d. semana, no entanto, o horário do café da manhã é ajustado para começar um pouco mais tarde e se estender por mais tempo, permitindo que os hóspedes que optam por descansar e aproveitar o hotel com mais tranquilidade possam fazê-lo com conforto. d. toda forma, seu comentário é muito válido e será considerado em nossas avaliações internas, pois buscamos sempre equilibrar as necessidades d. todos os perfis d. hóspedes. Esperamos ter a oportunidade d. recebê-lo novamente em uma próxima estadia.

Customer review rating 4.5/5

Miliane P. Solo - Confirmed reviews ALL

The only upsetting thing was being told I owed R$80 reais for "consumo," when I paid every charge upfront. Other than that, I had a great stay and will return probably around Winter of 2026.

Olá Miliane, tudo bem? Agradecemos muito a sua frequente hospedagem, prepararei pessoalmente sua próxima estadia. Eu revi sua conta e seu consumo foi estacionamento e restaurante. mas aparece realmente apenas consumo na nota, se precisar do cupom fiscal, consigo te enviar, apenas responder esse e-mail pedindo. Excelente semana pra ti.

Customer review rating 5.0/5

Marcos S. O. D. S. Business - Confirmed reviews ALL

Very nice Ibis Jacareí hotel. Very nice service, well located, and good value. It lacks only the option for customers to use more than one day of towels and bedding.

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, André Salata Gerente Geral Ibis Jacareí

Other web-users rate our hotel

  • 129 reviews 9.2/10 Location
  • 358 reviews 5.9/10 Room
  • 317 reviews 8.3/10 Service
  • 18 reviews 4.5/10 WiFi
  • 222 reviews 7.3/10 Breakfast
  • 179 reviews 5.7/10 Cleanliness
  • 58 reviews 7.7/10 Vibe

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