Ibis Jacareí

Ibis Jacareí 3 stars

Customer review rating (ALL Rating) 4.4/5 1,005 reviews

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Description

Hotel extras

  • 11 minutes by car to Jacareí Bus Terminal

  • 20 minutes by car to São José dos Campos Airport

  • 14 minutes by car to BR 116 highway

  • 1 hour drive to Guarulhos International Airport - GRU

  • 14-minute drive to access Presidente Dutra Highway

ALLSAFE approved hotel

Hotel location

Ibis Jacareí

Rua Tiradentes 299
12308470 JACAREÍ
Brazil

Telephone +55 12 3023-2100

Fax +55 12 3023-2100
  • By plane

    AEROPORTO INTL DE GUARULHOS At 63km / 39 miles

  • By boat

    RODOVIARIA At 4km / 2 miles

  • By train

    RODOVIARIA At 4km / 2 miles

GPS:-23.306443, -45.962254

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN GRILL Non contractual photo

THE IBIS KITCHEN GRILL RESTAURANT IS THE MOST MODERN IN THE ENTIRE CHAIN, WITH A VARIED MENU TO CATER TO EVERY ASPECT OF YOUR MEAL IN A MODERN AND WELCOMING SETTING.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,005 reviews

TripAdvisor Rating  4.5/5  74 reviews

Well located, but not so clean

Customer review rating 3.5/5

Ana Business - Confirmed reviews ALL

The location of the hotel is quite good. It's near the city center and there are many options for restaurants and shopping nearby. The room is quite big and comfortable, and all the staff was very friendly. However, the hotel is not so clean, specially the breakfast area. Many times I found unused plates and cups that were still dirty.

Dear Ms. R., We very much appreciate your comments regarding your stay at the ibis Jacarei. We are very sorry that your experience did not live up to your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please be assured that we are taking appropriate steps to resolve the issue and prevent future occurrences. Thank you for sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Elias Fajardo, General manager.

Average accommodations

Customer review rating 2.5/5

Evzen C. Business - Confirmed reviews ALL

Basic toiletries were missing in the hotel room. The lousy quality of soap bar did sadden me. Bed was not very comfortable and unfortunately room lacked some cleanliness. Definitely not recommended.

Dear Mr. T., Thank you for taking the time to tell us about your experience at the ibis Jacarei. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elias Fajardo General Manager.

Efficient service

Customer review rating 4.5/5

Luciano S. Families - Confirmed reviews ALL

The efficient service of the desk, very agile, the hotel was clean and organized, and it has the facility of the garage inside the building without additional charge. This made my family's trip a lot easier and brought peace of mind during entry and exit. Great!

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Jacarei. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elias Fajardo General Manager.

Bland rooms, bathroom had 1 towel & 1 bar of soap.

Customer review rating 3.0/5

Alexander P. Solo - Confirmed reviews ALL

Bland rooms, bathroom had 1 towel & 1 bar of soap. Raphael downstairs in the kitchen area was an absolute pleasure though. Extremely professional & helped me coordinate my travel home to the United States as I do not speak Portuguese. Raphael deserves a significant raise in compensation.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the ibis Jacarei. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elias Fajardo General Manager.

Good Stay

Customer review rating 4.5/5

Gabriel F. D. S. M. Business - Confirmed reviews ALL

A great stay, very comfortable bed, great reception even arriving at dawn I was very well attended.

Dear Mr. M., We very much appreciate your comments regarding your stay at the ibis Jacarei. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elias Fajardo General Manager.

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