Mercure São Caetano do Sul Hotel 4 stars

I was kindly treated by all employees and also in the restaurant. My only complaint is that the floor of the apartment was not so clean and there was of a lot of fleas in the bathroom.

We love being at Mercure Sao Cateano. Good confort, great room, but we had some little "issues" (I don´t know if it´s really issues or the hotel procedure), on friday we asked a bucket of beer and came great, so cold and with a lot of ice. Next day, at the pool, we asked again for a bucket of Budweiser, but came Heineken and with a few ice. He said that they send the coldest one - without asking - and with few ice. We said OK, but yesterday we had more ice to keep the beer cold, he said that the ice is paid (really???). 2 hours late we got our welcome drink and got Budweiser (it was more cold then Heineken) - so it was clear the restaurant mistake. We didn´t like much of the options to eat at external area (pool or playroom) - only french fries or bruschetta? French fries wasn´t in the menu, we didn´t know how it costs, etc.

Good hotel... it needs some updates.

The space was good but the appearance not. The materials from finishing is very old (around 15 years old) and thus the appearance and feel are not good. In the bathroom lots of mold between the tiles, several "old holes" in the tiles. Not that good.

I love it all.

All staff were very kind and did much more than expected...

This is the second time this year that I spent more than a month with Mercure Hotel. The hotel it self is well kept, but that are some points to address here. In my room at this stay, there were several little flies in the bathroom and consequently in other rooms. There were dead flies on the wall as other guests probably killed them. The bathroom sink was clogged and the water took forever to go down. On the bedroom walls, by the window, you can notice mold growing, and this is a health hazard condition for guests. In terms of cleaning/maid service, the maids did rarely sweep floors leaving dust and hair all over my entire stay. One thumbs up on this stay, is the new laundry service in the basement for guests to use. However, the washing machine was really dirty, with an awful smell coming from it. My mother also stayed during my stay, but in a different room. Her bedroom was worse than mine in terms of needing an upgrade, maintenance, cleanliness. Her curtains were literately falling off the rail, her door handle where you put the key in was broken, there were more flies in her room than mine, and there was an awful smell coming from the vents sometime, almost smelled like urine. Her apartment floor hallway also needs some attention. There were stains and dirt all over. Also, the pool table is needing some new pool sticks. They were completely torn and even missing the tips making it hard to play. Overall, I had a pleasant stay, but wish the cleanliness of the room, hallways, and maintenance was done and taking care properly specially for the amount of money guests are spending at this hotel.

The Mercure Hotel in Sao Caetano do Sol, Sao Paulo was a bit dated but very clean and tidy. We felt absolutely safe during our stay and the staff were inviting and helpful with all requests. If you seeking to visit Sao Paulo on your stay though, you may be better off choosing a hotel closer to the city as the traffic backs up and it can take quite some time to get through.

I didn't need a hotel bang in the centre of Sao Paulo, so I chose this one as it was walking distance from a train station. The price was less than half a comparable hotel in the centre of Sao Paulo and the hotel didn't disappoint at all. I had spent one night in a hotel in Repubblica having arrived late at night into GRU and found the area unsavoury and uncomfortable. The surroundings of this hotel are however very pleasant. It is a 10-15 minute walk to the nearest station and the train journey into town is about 25 minutes. It is only 4 BR$ each way (1US$ or 80p) however as you don't pay anything to transfer from the train to the metro. The staff were excellent. All the front desk staff spoke English and were efficient and helpful. The rooms are large - there is a separate kitchen area (no crockery or cutlery though) and lounge area as well as bedroom and bathroom. My room had a balcony but with not much of a view. The pool area on the rooftop is pleasant and I had it to myself for most of the time. I did not eat there or use the bar.

Love to stay in Accor hotels. Great staff and facilities.

Stay for GM business trip.. it was worst experience to stay in this hotel. Sorry but will not recommend to my colleagues ..

I would like bring up here... 1- There is a lot of noise from road side bikers 2- I am going to stay here about six months and laundry system /app does allow to download for international traveler. 3-I would request you, few items like inner garments and shocks you could include in complementary as for long stay , it would be much more appreciable. 4- There is TV in the room, There is no international channel for entertainment and could not connect to Wi-Fi or mirror video from YouTube or other media.

Everything was perfect!

Rooms with a good space, hotel placed well, but some points to be increased: bathroom was not in a good clenaning conditions, bad receoption from the park drivers

Going to there the best hotel sure is Mercure Great service and deal Nice breakfast and excellent room service Also excellent is facility like swimming pool Must to say that the restaurant an Italian style is excellent