Mercure Sao Caetano do Sul 4 stars

Customer review rating (ALL Rating) 4.2/5 1,198 reviews

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Description

Hotel extras

  • Free stay for children under the age of 12

  • Comfortable apartments with Nespresso coffee machine in an American kitchen

  • Outsourced car park

  • 21-minute drive to Anchieta Highway

  • 35-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Mercure Sao Caetano do Sul

Rua Alegre 440, Bairro Santa Paula
09550250 SAO CAETANO DO SUL
Brazil

GPS:-23.62043, -46.55355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE BONJARDIM

High-Standard Executive Restaurants for quality services and products, at great value for money.

Our guest reviews

Our guest reviews

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ALL Rating  4.2/5  1,198 reviews

TripAdvisor Rating  4.0/5  482 reviews

Customer review rating 4.5/5

Monia A. Families - Confirmed reviews ALL

The hotel is lovely and clean and, although a little bit differently set up than what we're used to in the U.S., very comfortable. We had a wonderful stay and want to thank the staff for their hospitality and attention. While there were a few small hiccups, and not all were the hotel's fault but the area we were in, the hotel staff were on top of every request we made. Even with our limited Portuguese, (a lot of the staff did speak English) they were wonderful and patient and ready with translation apps to be able to help with any question.

Dear Guest Monia A., We very much appreciate your comments regarding your stay at the Mercure Sao Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Candido Front Desk Coordinator

Good

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Good

Dear Youssef A., We very much appreciate your comments regarding your stay at the Mercure Sao Caetano do Sul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Thais Candido Front Desk Coordinator

Outdated

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

For my luck there was no running water due to a small rain storm and they did not offer a cleaning service on Sunday I’m not sure if it was because the water or they take a day off on Sundays My room was not Cleaned, I had to ask for clean towels

Excelente estadia.

Customer review rating 5.0/5

Waldiney A. C. Business - Confirmed reviews ALL

Excepcional.

Estimado Sr. Waldiney, Agradecemos por avaliar sua hospedagem no Mercure São Caetano. Ficamos felizes em saber da sua satisfação com nossos serviços, instalações e privilegiada localização. Tenho certeza de que o Christian ficará contente em saber que o Sr. elogiou o atendimento dele, repassarei a informação. Esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente, Thais Candido Coord. Recepção e Reservas Mercure São Caetano

Staff very friendly, but hotel is getting old and in need of renovations

Customer review rating 2.5/5

Paula V. Couples - Confirmed reviews ALL

I have stayed in this hotel before and never had issues. This time, though, everything seems to be getting too old, outdated and not working properly. Besides everything looking really old (furniture, flooring, bathroom tiles), the TV in both living room and bedroom had the remote control not working very well. You had to press the same button multiple times to have it work. Also, the room I stayed had a small kitchen, but no detergent and sponge to wash the dishes. It has a stove, but no pans to use on it. I don't believe you expect the hotel guest to bring these to the hotel with them. I have nothing to complain about hotel staff that was really friendly and helpful.

Estimada Sra. Paula, Agradecemos ter nos dedicado o seu tempo para nos escrever sobre sua estada no Mercure Sao Caetano. Lamentamos muito que não tenha tido uma boa experiência em nosso hotel. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é para nós fundamental. Algumas de nossas acomodações passarão por atualizações em breve, estão em fase de projeto. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada. Na expectativa de revê-la brevemente, queira aceitar os nossos melhores cumprimentos. Thais Candido Coord. Recepção, Reservas e Eventos

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Other web-users rate our hotel

  • 164 reviews 8.9/10 Location
  • 534 reviews 5.9/10 Room
  • 470 reviews 7.6/10 Service
  • 16 reviews 5.6/10 WiFi
  • 292 reviews 4.7/10 Cleanliness
  • 252 reviews 6.5/10 Breakfast
  • 128 reviews 3.6/10 Food
  • 98 reviews 3.9/10 Value

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