Mercure Sao Caetano do Sul 4 stars

Customer review rating (ALL Rating) 4.4/5 929 reviews

Hotel extras

  • Comfortable apartments with Nespresso coffee machine in an American kitchen

  • Outsourced car park

  • 21-minute drive to Anchieta Highway

  • 35-minute drive to São Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Whether you're here for a long or short stay, make the most of our comfortable apartments. With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

Hotel location

Mercure Sao Caetano do Sul

Rua Alegre 440, Bairro Santa Paula
09550250 SAO CAETANO DO SUL
Brazil

GPS:-23.620251, -46.553455

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Restaurante Patagonia

Typical Italian restaurant, with national and international wine list. Air conditioned and with ambient music. Feijoada (traditional Brazilian stew) buffet every Saturday.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  929 reviews

TripAdvisor Rating  4.0/5  473 reviews

Customer review rating 4.5/5

Heitor T. Couples - Confirmed reviews ALL

Everything was ok... The breakfast... kind of disappointing. No cereal.

Well located, but lacks some basic items

Customer review rating 3.5/5

Paulo M. G. Couples - Confirmed reviews ALL

Me and my girlfriend had a really nice stay overnight, but we had some issues like the key card that lost it's magnetism and we could not even use the lift so we could go to the entrance hall to check with the hotel's hosts. Another thing is the restaurant, at dinner we asked for some drinks but usually they did not have some of the ingredients to make the beverages we asked for(I guess, so my girlfriend went for a soda and I asked for a Swiss lemonade. The last was the fact that we were told breakfast was going to be served until 11am the day of our stay, but actually it was being served until 10am, which was an awful flaw in communication between the hotel's employees. Anyways, overall the stay was good.

Dear Sir Paulo, Thank you for taking the time to answer our Satisfaction Survey. We are very sorry that we did not live up to your expectations, please allow me to offer you my most sincere regards. At Mercure, we strive to provide a high level of service to each of our customers; so your feedback is very important to us. Rest assured that we will be taking appropriate measures to deal with and prevent future occurrences. Looking forward to welcoming you again, please accept our best regards. Thanks again for letting us know about your experience and for your confidence in Mercure hotels. Yours sincerely, Luiza Araujo General manager

Good experience overall

Customer review rating 4.5/5

Regina M. Solo - Confirmed reviews ALL

I had a good experience staying in Mercure Hotel Sao Caetano. The only thing that I would like to point out is that it may be the time to do some renovation in the rooms (specially in the bathrooms). Other than that, it’s all fine.

Dear Mrs. Regina, We greatly appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive impressions and suggestions from our guests. Your comments will be shared with our teams. I'm sure your feedback will encourage us to continue to improve the quality of our services. Thanks again for letting us know about your experience and we look forward to seeing you again on your next visit to the city. Sincerely, Luiza Araujo General manager

Well located

Customer review rating 4.0/5

Marcelo P. Business - Confirmed reviews ALL

One of the elevators was inoperative. Guests had to wait a long time for the only elevator in service. The sofa of the suite I stayed at was too hard and uncomfortable and should be replaced. Other than that, the experience was positive.

Prezado Sr. Marcelo , Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Luiza Araujo Luti Gerente Geral

So so stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Slow elevators, old furnitures, limited cable TV channels, simple breakfast (not even juices are fresh)

Prezado Senhor Rafael, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar meus mais sinceros cumprimentos. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar e prevenir futuras ocorrências. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Gerente Geral

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Other web-users rate our hotel

  • 126 reviews 8.5/10 Location
  • 359 reviews 5.9/10 Room
  • 362 reviews 8.1/10 Service
  • 27 reviews 1.2/10 WiFi
  • 184 reviews 5.3/10 Cleanliness
  • 175 reviews 6.7/10 Breakfast
  • 89 reviews 3.5/10 Food
  • 78 reviews 3.1/10 Value

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