Mercure São Caetano do Sul Hotel 4 stars

All staff were very kind and did much more than expected...

This is the second time this year that I spent more than a month with Mercure Hotel. The hotel it self is well kept, but that are some points to address here. In my room at this stay, there were several little flies in the bathroom and consequently in other rooms. There were dead flies on the wall as other guests probably killed them. The bathroom sink was clogged and the water took forever to go down. On the bedroom walls, by the window, you can notice mold growing, and this is a health hazard condition for guests. In terms of cleaning/maid service, the maids did rarely sweep floors leaving dust and hair all over my entire stay. One thumbs up on this stay, is the new laundry service in the basement for guests to use. However, the washing machine was really dirty, with an awful smell coming from it. My mother also stayed during my stay, but in a different room. Her bedroom was worse than mine in terms of needing an upgrade, maintenance, cleanliness. Her curtains were literately falling off the rail, her door handle where you put the key in was broken, there were more flies in her room than mine, and there was an awful smell coming from the vents sometime, almost smelled like urine. Her apartment floor hallway also needs some attention. There were stains and dirt all over. Also, the pool table is needing some new pool sticks. They were completely torn and even missing the tips making it hard to play. Overall, I had a pleasant stay, but wish the cleanliness of the room, hallways, and maintenance was done and taking care properly specially for the amount of money guests are spending at this hotel.

The Mercure Hotel in Sao Caetano do Sol, Sao Paulo was a bit dated but very clean and tidy. We felt absolutely safe during our stay and the staff were inviting and helpful with all requests. If you seeking to visit Sao Paulo on your stay though, you may be better off choosing a hotel closer to the city as the traffic backs up and it can take quite some time to get through.

I didn't need a hotel bang in the centre of Sao Paulo, so I chose this one as it was walking distance from a train station. The price was less than half a comparable hotel in the centre of Sao Paulo and the hotel didn't disappoint at all. I had spent one night in a hotel in Repubblica having arrived late at night into GRU and found the area unsavoury and uncomfortable. The surroundings of this hotel are however very pleasant. It is a 10-15 minute walk to the nearest station and the train journey into town is about 25 minutes. It is only 4 BR$ each way (1US$ or 80p) however as you don't pay anything to transfer from the train to the metro. The staff were excellent. All the front desk staff spoke English and were efficient and helpful. The rooms are large - there is a separate kitchen area (no crockery or cutlery though) and lounge area as well as bedroom and bathroom. My room had a balcony but with not much of a view. The pool area on the rooftop is pleasant and I had it to myself for most of the time. I did not eat there or use the bar.

Love to stay in Accor hotels. Great staff and facilities.

Stay for GM business trip.. it was worst experience to stay in this hotel. Sorry but will not recommend to my colleagues ..

I would like bring up here... 1- There is a lot of noise from road side bikers 2- I am going to stay here about six months and laundry system /app does allow to download for international traveler. 3-I would request you, few items like inner garments and shocks you could include in complementary as for long stay , it would be much more appreciable. 4- There is TV in the room, There is no international channel for entertainment and could not connect to Wi-Fi or mirror video from YouTube or other media.

Everything was perfect!

Rooms with a good space, hotel placed well, but some points to be increased: bathroom was not in a good clenaning conditions, bad receoption from the park drivers

Going to there the best hotel sure is Mercure Great service and deal Nice breakfast and excellent room service Also excellent is facility like swimming pool Must to say that the restaurant an Italian style is excellent

Room was fine. Bed was comfortable. AC did not work, but thankfully the window could be opened to cool down the room. Bathroom sink drained slowly.

Recepicionista excelente, educada e atenciosa.

Modern room, nice bathroom with big shower, comfortable bed, fantastic breakfast, free wi_fi, good position in a safety zone of San Paolo.

First day the room was not clean - Bath was not clean - Room service very expensive for the quality of the food.

I am an American singer and my stay at the mercure was phenomenal! All of the staff was great but In particular your front desk receptionist Luis was Excellent! He was very professional, he was very familiar with the city, and was able to direct me to some of the best places around. He went out of his way to make sure my experience was the best! I would definitely recommend staying here at the Mercure São Caetano!!!