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Mercure São Caetano do Sul Hotel 4 stars

Customer review rating 4.3/5 4,897 reviews

ALLSAFE approved hotel

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Mercure São Caetano do Sul Hotel
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+ 20 Services

Hotel extras

  • Advantage 1

  • Comfortable apartments with Nespresso coffee machine in an American kitchen

  • Outsourced car park

  • 21-minute drive to Anchieta Highway

  • 35-minute drive to São Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Porter (nearby)
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Billiards/Snooker
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure São Caetano do Sul Hotel

Rua Alegre 440
Bairro Santa Paula
09550250 são caetano do sul
brazil

Tel: +551142289000

Fax: (+55)11/42289011

Check-in from 12h00

Check out up to 12h00

  • By plane

    CONGONHAS At 16km / 9.94 miles

  • By plane

    GUARULHOS At 25km / 15.53 miles

  • By train

    ESTACAO SAO CAETANO At 3km / 1.86 miles

  • By train

    ESTACAO UTINGA At 2km / 1.24 miles

GPS :-23.620251, -46.553455

Our accommodation(s)

Whether you're here for a long or short stay, make the most of our comfortable apartments. With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

Studio for 2 people

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Apartment with unique products/services: Nespresso, bathrobe, slippers and amenitiesNon contractual photo

  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room Office - Apartment without bed adapted as an officeNon contractual photo

  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft
Rooms

Our restaurants and bars

Restaurante Patagonia

Type of cuisine: International

Typical Italian restaurant, with national and international wine list. Air conditioned and with ambient music. Feijoada (traditional Brazilian stew) buffet every Saturday.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 65

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure São Caetano do Sul Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,897 reviews

tripadvisor

TripAdvisor Rating 4.0/5

459 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent location...

Customer review rating 4.5/5

Noa L. Families - 19/01/2021 Confirmed reviews ALL

Well maintained, friendly staff, good amenities and excellent location.

Prezado Senhor Raul, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. O Sr. locou uma unidade do Condomínio, logo alguns dos comentários, deve ser direcionados à imobiliário e/ou proprietário. Em futuras hospedagens, consulte nosso app ACCOR ALL para promoções exclusivas. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Friendly staff, great value

Customer review rating 5.0/5

Nick Couples - 26/12/2020 Confirmed reviews ALL

I was pleased with the courtesy of the staff and the value of my stay.

Prezado Senhor Nicholas, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Em futuras hospedagens, consulte nosso app ACCOR ALL para promoções exclusivas. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Great stay

Customer review rating 5.0/5

G*** Solo - 16/12/2020 Confirmed reviews ALL

Always good to stay at the hotel, great service, great breakfast, nothing to add..

Prezada Senhora Gabrielle, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Em futuras hospedagens, consulte nosso app ACCOR ALL para promoções exclusivas. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Perfect accommodation, terrible Internet Speed

Customer review rating 2.5/5

Fernando Z. Business - 29/11/2020 Confirmed reviews ALL

The accommodation was perfect, great breakfast and bedroom. I was supposed to stay 7 days, but I had to move to another hotel, was not able to work with terrible internet speed, less than 5mb speed is not acceptable from the level of this Hotel. GM was notified that I was not able to work and had to change the hotel.

DPrezado Senhor Fernando, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Lamentamos sua experiência do Wi-fi, sabemos o quão importante é esse item. Nessa semana, passamos por forte instabilidade com nosso provedor. Repassamos, também, para a equipe reverificar a infraestrutura interna. Em futuras hospedagens, consulte nosso app ACCOR ALL para promoções exclusivas. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Nice functional hotel

Customer review rating 4.5/5

Andre S. Business - 14/10/2020 Confirmed reviews ALL

The hotel is well located, it's a nice venue for stay for business. All services are averages. Some emplyee are more engaged than others. In the bottom of line is good place to stay.

Prezado Senhor André, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. André, fico muito feliz e honrado em receber esse feedback. Se torna uma injeção de motivação, nesse período de dificuldade. Muito Obrigado. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Good Stay

Customer review rating 4.5/5

Camilla Business - 17/03/2020 Confirmed reviews ALL

I was kindly treated by all employees and also in the restaurant. My only complaint is that the floor of the apartment was not so clean and there was of a lot of fleas in the bathroom.

Prezada Senhora Camila, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Nossa Equipe de Governança já iniciou processos de inserção de produtos para mitigação desse mosquitinho. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Good stay

Customer review rating 4.5/5

Jessica Couples - 19/02/2020 Confirmed reviews ALL

We love being at Mercure Sao Cateano. Good confort, great room, but we had some little "issues" (I don´t know if it´s really issues or the hotel procedure), on friday we asked a bucket of beer and came great, so cold and with a lot of ice. Next day, at the pool, we asked again for a bucket of Budweiser, but came Heineken and with a few ice. He said that they send the coldest one - without asking - and with few ice. We said OK, but yesterday we had more ice to keep the beer cold, he said that the ice is paid (really???). 2 hours late we got our welcome drink and got Budweiser (it was more cold then Heineken) - so it was clear the restaurant mistake. We didn´t like much of the options to eat at external area (pool or playroom) - only french fries or bruschetta? French fries wasn´t in the menu, we didn´t know how it costs, etc.

Prezada Senhora Jéssica, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Já repassei seu comentário ao Gerente do Restaurante parceiro para uma maior análise. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Well Located

Customer review rating 3.5/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

Good hotel... it needs some updates.

Dear Jennifer, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Staff. I will share your comments with our staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thales Henrik Sanchez Hospitality Manager

Good space, bad appearance

Customer review rating 3.0/5

Marcelo M. Business - 17/02/2020 Confirmed reviews ALL

The space was good but the appearance not. The materials from finishing is very old (around 15 years old) and thus the appearance and feel are not good. In the bathroom lots of mold between the tiles, several "old holes" in the tiles. Not that good.

Prezado Senhor Marcelo, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Precisamos da visão do cliente para termos um termometro mais assertivo. Em nossa reunião departamental, tratamos de ponto a ponto. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Awesome place

Customer review rating 4.5/5

Rogerio Couples - 11/02/2020 Confirmed reviews ALL

I love it all.

Prezado Senhor Rogerio, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

A little outside the centre but well worth the commute

TripAdvisor rating 4.0/5

danielmatten Solo travel - 05/12/2019 TripAdvisor review

I didn't need a hotel bang in the centre of Sao Paulo, so I chose this one as it was walking distance from a train station. The price was less than half a comparable hotel in the centre of Sao Paulo and the hotel didn't disappoint at all. I had spent one night in a hotel in Repubblica having arrived late at night into GRU and found the area unsavoury and uncomfortable. The surroundings of this hotel are however very pleasant. It is a 10-15 minute walk to the nearest station and the train journey into town is about 25 minutes. It is only 4 BR$ each way (1US$ or 80p) however as you don't pay anything to transfer from the train to the metro. The staff were excellent. All the front desk staff spoke English and were efficient and helpful. The rooms are large - there is a separate kitchen area (no crockery or cutlery though) and lounge area as well as bedroom and bathroom. My room had a balcony but with not much of a view. The pool area on the rooftop is pleasant and I had it to myself for most of the time. I did not eat there or use the bar.

Dear Daniel, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

My hotel in Sao Caetano do Sul

TripAdvisor rating 5.0/5

ptfmachado Business - 14/10/2019 TripAdvisor review

Going to there the best hotel sure is Mercure Great service and deal Nice breakfast and excellent room service Also excellent is facility like swimming pool Must to say that the restaurant an Italian style is excellent

Dear Machado, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

A good stay.

TripAdvisor rating 4.0/5

Yoshio F Business - 25/09/2017 TripAdvisor review

It's a little bit old hotel, but comfortble. It is located at very convenience place, near to supermarket, drugstore, convenience store and restaurants. The staffs are attencious and prompt to solve any problems.

Dear Yoshio Thank you for share your comments about your stay, hope to receive you again. Juliana Souza/Assistant Manager

JCDaniel - Mercure São Caetano - September 2017

TripAdvisor rating 5.0/5

jo_ocarlosdobnerd Friends getaway - 11/09/2017 TripAdvisor review

Very good stay.... Only recomendation is the restaurant ... It is not in the same level as the hotel as a whole... Service and food presentation very low when compared to price. But the accomodation OK

Dear Daniel Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Juliana Souza/Assistant Manager

Opinion

TripAdvisor rating 3.0/5

689ulissesp Business - 29/05/2017 TripAdvisor review

Good price for a Mercure hotel, but the breakfast is to expansive, it is almost the same offered by IBIS Santo André, but it costs the doble of the price. There is no standard on the reception, some times it is very good, some times it is horrible. The standard room has a not used door that gave me the impression that some one could enter the room any time during the night, it is weird.

Dear Guest I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Juliana Souza/Assistant Manager

Good Location

TripAdvisor rating 4.0/5

Yoshio F Business - 04/04/2017 TripAdvisor review

Great location. The hotel is located near to downtown, drugstore, supermarket, restaurants... In spite of a little bit old, the hotel is very comfortble and the attendants are very friendly and the services too.

Dear Mr Yoshio, Thank you for your feedback. Certainly your comments will be replicated to the team. Best Regards Ana Paula Campos Front Desk Leader

Good Stay at Mercure Sao Caetano

TripAdvisor rating 4.0/5

Vicente D Family - 07/01/2017 TripAdvisor review

Hotel was clean in spite of the construction in progress, the hotel team is well trained and welcoming making all efforts to make you feel comfortable. Suggestions to improve: Using a comforter on the bed is nice, but not a great idea during summer.

Dear Mr. Vicente, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Amazing location

TripAdvisor rating 5.0/5

matheusb949 Business - 01/08/2016 TripAdvisor review

The hotel is well located, it's possible to walk across safe streets and enjoy a tasteful BBQ in Vivano Restaurante, near to the hotel. Also, the place is good and it's easy to go to another locations by car, taxi, or bus.

Dear Matheus, We are so glad to receive a positive feedback from you. We hope to see you soon in the near future. Best Regards, Ana Front Desk Leader Mercure São Caetano

Mercure like an Apart hotel - Great for long stay

TripAdvisor rating 4.0/5

Antonio C Solo travel - 20/01/2016 TripAdvisor review

That's the second or third time I'm staying at this property. Very clean, home like an apart hotel with convenience of a bar, small kitchen, large room and sofa and 2 LED/LCD screens. Le Club's Silver benefit of free drink unfortunately was not presented.

Hello Dear Guest, We are very glad to receive your opinion, and we hope we continue making all our Guests exceeding all the expectations. We hope to see you soon, and thank you very much for your time. Best Regards, Ana Paula Campos Front Desk Manager Mercure São Caetano

Survey about Mercure

TripAdvisor rating 4.0/5

silvaw15 Family - 28/12/2015 TripAdvisor review

I and my Family (Wife and 1 son) stayed at Mercure at begining of this month and I can to say that was everything excellent (Room, localization, price, restaurant service and staff employees). To be honest, Mercure São Caetano is an excellent choice!!

Dear Guest, We are very glad to receive your comments, and we hope we continue making all our Guests exceeding all the expectations. We hope to see you soon, and thank you very much for your time. Best Regards, Ana Paula Campos Front Mercure Sao Caetano

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