Dear Austin, Thank you so much for your wonderful review and perfect score! We’re absolutely delighted to hear that we are your favourite place to stay whenever you visit Liverpool. Knowing that our guests choose to return is one of the greatest compliments we can receive. It’s fantastic that you find our location so convenient for exploring the city while also enjoying a quieter atmosphere away from the busier Liverpool ONE area. We’re especially pleased that you found the bed so comfortable—being described as the most comfortable hotel bed you have ever slept in is truly high praise! Thank you again for your kind words and continued support. Your comments will be shared with the entire team, and we look forward to welcoming you back for another comfortable and restful stay very soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Penny, Thank you very much for your fantastic review and perfect score! We’re delighted that you received such a warm welcome from our team and enjoyed our convenient location, comfortable bed, and excellent value. Creating a friendly and relaxing experience for our guests is extremely important to us, so your kind comments mean a great deal to the entire team. We hope to have the pleasure of welcoming you back for another enjoyable stay in Liverpool very soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Carolyne, Thank you very much for your wonderful review and for rating your stay 10/10. We are delighted to hear that you enjoyed our central location, clean and comfortable rooms, and the relaxed atmosphere of the hotel. It is especially lovely to know that you found our team helpful and welcoming. Thank you also for recommending us. We really appreciate your kind words and hope to welcome you back to ibis Styles Liverpool Dale Street again soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Holger, Thank you very much for your fantastic 10/10 review. We are delighted to hear that everything was to your satisfaction and that you especially appreciated our friendly team and good service. Your kind comments are greatly appreciated and will be shared with the team. Thank you for choosing ibis Styles Liverpool Dale Street. We hope to welcome you back again soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Jeannie, Thank you very much for your lovely review and for rating your stay 9/10. We are so pleased to hear that our team was able to make you feel welcome and looked after following a stressful journey. Your kind words about the two team members on duty, including our Team Leader, are greatly appreciated, and we will be sure to share your feedback with the team. It is always wonderful to know that our staff have made a positive difference to a guest’s stay. Thank you again for choosing ibis Styles Liverpool Dale Street. We hope to welcome you back again soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Teri, Thank you very much for your lovely feedback. We are delighted to hear that your stay was exactly what you needed and that you were pleased with your room. It is especially nice to know that you enjoyed being on the 7th floor and were able to appreciate the views from there. We are very fortunate to have a central location, and some of our higher-floor rooms offer a great outlook across the city. Thank you again for choosing to stay with us. We really appreciate your comments and hope to have the pleasure of welcoming you back to ibis Styles Liverpool Dale Street on your next visit to Liverpool. Yours sincerely, Joanna Aniolkowska General Manager

Dear Molly, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Joanna Aniolkowska General Manager

Dear Idil C., Thank you for taking the time to tell us about your experience at the ibis Styles Liverpool Centre Dale Street - Cavern Quarter. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Aniolkowska General Manager

Dear Denise, Thank you for taking the time and trouble to complete a survey following your recent stay at the Ibis Styles Liverpool Centre Dale Street. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to the Ibis Styles in the near future. Yours sincerely, Joanna Aniolkowska General Manager

Dear James, Thank you so much for your fantastic review! We’re delighted you had an excellent stay and enjoyed our breakfast, complimentary hot drinks, and central yet quiet location. It’s especially lovely to hear your kind words about our amazing team. We hope to welcome you back again soon! Yours sincerely, Joanna Aniolkowska General Manager

Dear Francesco, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Joanna Aniolkowska General Manager

Dear Karen, Thank you very much for your fantastic review and perfect score. We are delighted that you enjoyed our friendly and helpful team, convenient central location and the security measures in place throughout the hotel. It is also great to hear that you found the bed comfortable and appreciated the extra pillows provided. We are especially pleased that you enjoyed our complimentary 24-hour coffee bar in the lobby, which is always available for our guests. Thank you also for bringing the condition of the carpet in room 522 to our attention. We have passed this feedback to our housekeeping team so it can be inspected and thoroughly cleaned. We truly appreciate your feedback and hope to welcome you back on your next visit to Liverpool. Yours sincerely, Joanna Aniolkowska General Manager

Dear Tony, Thank you for your lovely review. We are pleased you enjoyed a clean and comfortable stay and found our team helpful. Congratulations on winning a late check-out on our prize wheel! We hope to welcome you back for a longer stay next time. Yours sincerely, Joanna Aniolkowska General Manager

Thank you for taking the time to share your feedback, and we're sorry that this visit did not match the experience you had with us previously. We're pleased to hear you've stayed with us before, which makes it especially disappointing to know this stay fell short of your expectations. We're sorry that the noise from the bathroom disturbed your sleep. This is not something we want our guests to experience, and we've shared your comments with our maintenance team to investigate. We're also sorry to hear that breakfast did not meet your expectations. The breakfast area was particularly busy that morning, but we apologise that you could not find items and the service untidy during your visit. This is not the standard we aim to provide, and your feedback has been shared with the team. Thank you again for your honest feedback. Kind Regards, Alejandra Sevillano Assistant General Manager

Thank you Debbie for your review. We’re pleased you appreciated our central location. We regret that your room was not quite ready when you arrived at 3pm. Occasionally, final room checks can take a little longer than expected, and we appreciate your patience while the team completed them. We hope you enjoyed the rest of your stay.

Dear Paula, Thank you for taking the time to share your review. We’re delighted that you appreciated our central location and found the check-in process quick and easy. It is also great to hear that our security measures, including keycard-controlled access to the building and lifts, helped you feel safe and comfortable throughout your stay. We hope you enjoyed exploring Liverpool and look forward to welcoming you back in the future. Yours sincerely, Joanna Aniolkowska General Manager

Thank you for your fantastic review and for awarding us a perfect score! We're delighted to hear that you enjoyed our great location, your clean and comfortable room, and the warm welcome from our team. It's also wonderful to know you felt recognised as an ALL member during your stay. Thank you as well for your suggestion about adding cocktails to our bar menu—we love the idea and will share it with the team! We hope to welcome you back to ibis Styles Liverpool Centre Dale Street again soon. Kind Regards, Alejandra Sevillano Assistant General Manager

Dear Mairi, Thank you for your detailed review and excellent rating. We’re delighted that our central location was ideal for your visit, with the Cavern Quarter, Pier Head and Liverpool’s main attractions all within easy walking distance. It’s also lovely to know that you found your room comfortable and well suited to your stay. We’re sorry that our continental breakfast selection did not meet your expectations and that the breakfast area felt cramped. We understand that the range offered may not suit everyone, and we appreciate your honest feedback. Your comments will be shared with the relevant team as we continue looking for ways to improve the breakfast experience. Thank you again for staying with us. We’re pleased that you enjoyed your visit overall and hope to welcome you back in the future. Yours sincerely, Joanna Aniolkowska General Manager

Dear Deborah, Thank you for your excellent review. We’re delighted that you appreciated our convenient location and nearby parking, and that you received a warm welcome from our team. It’s also wonderful to know that check-in was easy and that you found your room clean and comfortable. We’re sorry that the bed felt a little too firm for your preference, as we understand that mattress comfort can be very personal. Thank you for sharing your feedback, and we hope to have the pleasure of welcoming you back on your next visit to Liverpool. Yours sincerely, Joanna Aniolkowska General Manager