Dear Mrs. G., We are delighted that you enjoyed the spaciousness of your room and our prime location in the heart of Strasbourg. But it is, above all, your comments on the warmth of our welcome that give us great pleasure. We are committed to ensuring that our guests feel immediately at home and can enjoy their stay to the full. We look forward to welcoming you back to the Cour du Corbeau on your next trip to Strasbourg! Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Cher Mr. P., Quel plaisir de lire que votre séjour à la Cour du Corbeau vous a laissé un si beau souvenir ! Votre petit mot sur « le jeune avec une moustache » nous fait sourire ! Je ne manquerai pas de partager cette mention avec notre équipe, qui saura certainement reconnaître notre collègue. Il sera heureux de savoir qu'il a contribué à rendre votre séjour aussi agréable. Nous sommes également ravis que vous ayez apprécié notre service, les sourires de nos collaborateurs ainsi que les attentions que nous portons à notre démarche environnementale. Ce sont autant de détails qui comptent dans l'expérience que nous souhaitons offrir à nos hôtes. Merci pour ce joli retour et au plaisir de vous retrouver à Strasbourg ! Anne Gerber Directrice Hôtel Cour du Corbeau MGallery Collection****

Dear Mr. M., What a pleasure it is to read that your stay at La Cour du Corbeau provided you with such a wonderful experience! I am particularly pleased to read your comments about Giulia. Her warm welcome, her helpfulness and the thoughtfulness of accompanying you right to your room clearly helped to set a wonderful tone for your arrival. I shall be sure to pass on your compliments to her; she will certainly be delighted to hear them. It is very rewarding to see our staff recognised in this way. We are also delighted that you were so taken with your room and that our location enabled you to explore Strasbourg in the best possible way. Thank you for your warm recommendation. We hope to have the pleasure of welcoming you back on your next getaway to our beautiful city! Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mr. M., We are delighted that you enjoyed the comfort of our rooms and the prime location of the Cour du Corbeau, which allows you to explore Strasbourg whilst enjoying the charm and tranquillity of our historic hotel. Thank you for choosing our hotel for your stay. We hope to have the pleasure of welcoming you back on your next trip to Strasbourg! Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mr. H. We are genuinely surprised by your feedback, which contrasts with the comments we usually receive regarding the quality of our hospitality, the comfort of our rooms and the care we take with our services. Our historic hotel has its own unique character, blending Alsatian heritage with contemporary comfort. We understand that certain aesthetic choices may not suit everyone’s tastes, although we regret that you were so disappointed with your suite. We also take note of your comments regarding the pastries and the welcome at reception. The quality of our facilities and the warmth of our service remain our top priorities, to which we are particularly committed. We regret that your experience did not reflect the standard of service we strive to offer our guests. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mrs. W., We are delighted that you enjoyed the charm of our historic house, its location and the professionalism of our team. However, I regret that the layout of your Deluxe room was not to your liking. Some of our rooms feature multi-level layouts, due to the building’s unique architecture. We do, however, understand that the arrangement of the sleeping area and wardrobe may not be entirely practical for day-to-day use. We have also taken note of your comment regarding the height of the safe. I would also like to apologise for the fact that you did not receive a message informing you that your room was ready. We had told you that such a message would be sent, and it is regrettable that you had to return to reception to see for yourself that your room was available. This lack of follow-up falls short of the level of care we aim to provide for our guests. Thank you for this detailed feedback, which enables us to identify both the aspects we are doing well and those that require further attention. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mrs. D., It means a great deal to me to know that our team’s advice, kindness and helpfulness have helped to make your stay so memorable. Behind the charm of the Cour du Corbeau, it is, above all, the people who bring our hotel to life. I am delighted to be able to count on staff who take the well-being of our guests so much to heart and who know how to make every encounter a pleasant experience. We hope to have the pleasure of welcoming you back to Strasbourg for your next getaway! Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mr. B., How lovely to hear that your arrival at La Cour du Corbeau was so pleasant, especially after such a long journey! Being able to leave your car with our valet and enjoy your stay to the full from the very moment you arrive, without having to worry about parking or charging, is a real treat. We are also touched by your praise for our entire team. From the initial welcome right through to the little touches that make your stay easier, we are committed to providing a service that is as seamless as it is warm. We are delighted that the charm of our hotel and the quality of our hospitality contributed to such a wonderful experience. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mrs. C., We are delighted that you enjoyed the comfort and beauty of our rooms, as well as the friendliness of our team. Our location allows you to make the most of Strasbourg’s historic centre whilst, once back at the Cour du Corbeau, enjoying the peace and charm of our hotel. We are very pleased to hear that this balance contributed to the success of your stay. We look forward to welcoming you back on your next trip to Strasbourg! Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mrs. F., It’s always a pleasure to know that you find the comfort, cleanliness and atmosphere you’re used to at La Cour du Corbeau. We’re delighted that you still enjoy our hotel so much, right down to the pleasure of finding your traditional soap! However, I regret that the processing of your ALL Accor points for your stays in May and September remains pending. I fully understand that, for a Platinum member who stays with us regularly, recognition of your status and, above all, the crediting of points are important matters. We will raise this issue with the relevant teams to clarify the situation. Regarding the room, we have taken note of your comments on the height of the bath, the layout of the shower and the lighting. Comfort must always be a priority, even in a property where the layout is sometimes dictated by its historic architecture. Your suggestion for a small recycling bin in the rooms is also an interesting idea and is worth considering. Your loyalty is invaluable to us, and your detailed observations help us to improve the hotel whilst preserving what gives it its character. We look forward to welcoming you back to Strasbourg very soon. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mrs. C., It’s always a pleasure to welcome back guests who are already familiar with La Cour du Corbeau and who, visit after visit, continue to place their trust in us. Your loyalty means a great deal to us, as do your kind words about our team, both at reception and in the bar. I’m delighted to know that, with every visit, you find the level of care that you value so highly. I am very fortunate to be able to count on such dedicated staff. I am also delighted that our breakfast, and the comfort and cleanliness of our rooms, help to make each of your stays a successful experience. And of course, our historic hotel always has something special to offer, even to those who already know it. We look forward to welcoming you back on your next visit to Strasbourg! Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mr. H., We are delighted that you enjoyed your stay at La Cour du Corbeau and the room upgrade, which we were pleased to offer you. However, I regret that your breakfast experience was disrupted by the unavailability of dishes requiring preparation in the kitchen at the advertised time. I fully understand your disappointment, particularly as you had a busy schedule and were counting on this moment to start your day on the right foot. The advertised opening time must correspond to a service that is fully ready to welcome our guests. Your comment is therefore entirely justified, and we will ensure that kitchen preparations are better coordinated with the start of service. We hope this experience has not overshadowed the positive aspects of your stay and we look forward to welcoming you back to our hotel. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mrs. J., Your comment is a wonderful tribute to our establishment, but above all to the people who bring it to life every day. I am particularly touched by your words about our team and by that special mention of Julien. ‘Unflappable, no matter what the question’: I don’t think he could have asked for a nicer compliment! I shall be sure to pass on your message to him; it will certainly bring a big smile to his face. We’re also delighted by your enthusiasm for our breakfast. You’re quite right to point out that it’s not just the variety that counts: we attach great importance to the quality of the produce, its presentation and the little touches our team provides during this part of your stay. We’re also delighted that you noticed the care taken with the décor and the cleanliness of the hotel. As for your Classic room, I’m delighted that you appreciated the two washbasins and the walk-in shower, even if you found the room a little on the small side. Above all, I believe your comment perfectly illustrates what we strive to offer: a characterful, immaculate and elegant hotel, but with a deeply personal welcome. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mrs. & Mr. D., We are delighted to hear that you were completely satisfied with your choice of La Cour du Corbeau. We are delighted that you enjoyed your room, both for its comfort and its condition. Its location on the second floor, accessible only by stairs, is indeed one of the unique features of our historic house. In such cases, our porter is, of course, on hand to assist our guests with their luggage and to make both arrival and departure as comfortable as possible. We are also pleased that our breakfast and the friendliness of our team contributed to your stay. And your comment that ‘everything was perfect’ is a lovely way to round off your message. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mrs & Mr. Linda R., What a pleasure to read such a warm message! You’ve captured perfectly what we aim to offer at La Cour du Corbeau: a house steeped in history and full of character, but above all a place where you simply feel at home. I’m delighted that you enjoyed your room, that our breakfast set you up for the morning, and that the bar became a favourite spot for unwinding at the end of the day after exploring Strasbourg. It’s precisely these little moments, between a day of discovery and a night-cap in the courtyard, that make for such lovely memories of your stay. But what touches me most about your message are your words about our team. And what a lovely mention for Martin! I’ll pass on your compliment to him personally. He’ll certainly be delighted to know that you enjoyed those moments chatting with him. That’s also part of the hospitality we aim to offer: professional service, of course, but with warmth, personality and genuine connections. Knowing that you consider the Cour du Corbeau an excellent choice for exploring Strasbourg is a wonderful compliment. We’d be delighted to welcome you back on your next getaway. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mr. B., We are particularly delighted by your comment, especially as you have so accurately captured what defines La Cour du Corbeau: an intimate and refined setting, but also that personalised attention which gives each stay its own unique character. Your praise for our breakfast and evening bar teams will be shared widely. I am particularly touched by your words about this service, which makes our guests feel truly valued. This is a standard we hold dear, and to see that it is felt so deeply is a wonderful recognition for our staff. I think I can guess which two young women you are referring to: Beyza, who has lived in South Korea, and Mathilde, who comes from a background in photography and the creative arts. I shall be delighted to pass on your compliments to them, as well as to our colleagues in the bar. It is truly satisfying to see such passion and personality on display within our hotel. And you are right: this kind, attentive and personalised service is, unfortunately, becoming increasingly rare. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mr. F. We are particularly pleased by your description of the Cour du Corbeau as a fascinating establishment, restored with respect for its history. We are delighted that you appreciated the character of our hotel, the high standard of your room and the courtyard’s unique atmosphere, which is just as pleasant for breakfast as it is for an evening drink. Your comment regarding the towels has also caught our attention. You are quite right: when we announce an initiative aimed at reducing the frequency of linen changes, our practices must be consistent with this commitment. We will remind our staff of this point so that the preferences expressed by our guests are better respected. I also sincerely regret that the air conditioning in your room was so noisy and difficult to adjust. This level of disturbance is clearly not in keeping with the level of comfort we aim to provide, and we will have the equipment checked. I am pleased, however, to hear that, despite these inconveniences, the charm of the hotel, your room and the time spent in our courtyard contributed to a pleasant stay. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mr. L., The Cour du Corbeau’s location does indeed make it very easy to explore Strasbourg, and we are delighted that you also enjoyed the comfort of your room. We are pleased to hear that you appreciated our service; it is a lovely addition to your feedback on your stay. We look forward to welcoming you back on your next visit to Strasbourg. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****

Dear Mr. D., Thank you for your feedback and for your kind words. We are delighted that our location enabled you to enjoy Strasbourg to the full and that our team played a key part in making your stay a success. I have also taken note of your comments regarding the layout of the room, as well as the lack of natural light in the bathroom and the living room. In a building as historic as the Cour du Corbeau, certain layouts are indeed dictated by the existing architecture, but this should not prevent guests from enjoying a comfortable stay. Thank you once again for your kind words, particularly regarding our staff. Anne Gerber Manager Hôtel Cour du Corbeau MGallery Collection****