Mercure Strasbourg Centre Hotel

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Mercure Strasbourg Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 551 reviews

ALLSAFE approved hotel

Mercure Strasbourg Centre Hotel
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Description

Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Close to Sofitel for bar and restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

All our double and twin rooms are bright and spacious, with pastel themes and a cozy ambience that's guaranteed to help you relax.

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000 STRASBOURG
France

Fax: +33 3 90 22 70 71

  • STRASBOURG:  TOUTES LIGNES HOMME DE FER

  • By plane

    MULHOUSE BASEL At 140km / 87.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 20km / 12.5 miles

  • By helicopter

    STRASBOURG-ENTZHEIM At 20km / 12.5 miles

  • By car

    CENTRE VILLE At 3km / 1.88 miles

  • By train

    STRASBOURG At 1km / 0.63 miles

GPS:48.584833, 7.7452

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

3 breakfasts

Start your day on the top floor of the hotel where the breakfast area has a splendid panoramic view over Strasbourg. Enjoy our local specialties or, if you prefer, have breakfast in peace in your room, available until noon.

Our guest reviews for
Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  551 reviews

TripAdvisor Rating  4.0/5  1,014 reviews

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Always nice staff

Dear Ian L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Michèle Directrice

A well located hotel with nice staff

Customer review rating 4.0/5

Francisco Business - Confirmed reviews ALL

Staff was nice and attentive. The room was appropriate and clean. There was some room from neighbours leaving the hotel at 4 am but these things happen...

Perfect location but not 4 stars

Customer review rating 3.5/5

Marianne Business - Confirmed reviews ALL

Big room and the bed was comfortable. The staff in the reception helpful. I am used to Ibis where you get a bottle of water per day, so only receiving ONE small bottle of water for a 8-night stay was a disappointment. The breakfast buffet is nothing special. No fresh orange juice, only white bread and a coffee machine that often blocked.

Dear Madam L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Good stay

Customer review rating 4.0/5

Dimitris N. Families - Confirmed reviews ALL

Except the small and non easy used closet and the bathroom without a protection glass (all water from douche flew in all bathroom) and the stay was excellent

Dear Dimitrios N., Kalispera We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, especially for the shower in the bathroom, we'll have ti improve that. We hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

Well located, nice rooms, noisy stay

Customer review rating 3.0/5

Itsame M. Friends - Confirmed reviews ALL

I stayed there for 3 nights. PROs: Cosy rooms, plenty of space, good location, friendly&helpful reception. Cons: Expected breakfast buffet with better quality and larger selections for that price. Also breakfast is up to 11 am, but they remove food/beverages starting 10:30 You usually wake up early morning due to people on the same floor letting their doors being smacked. Just fix all door locks please with a "stopper"

Dear Guests, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We'd like to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I'm really sorry for the breakfast and for the noisy 4th floor. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

bad service

Customer review rating 1.5/5

Stanislaus T. Business - Confirmed reviews ALL

i not even got an upgrade as gold member just an old ugly room … very sad

Dear Stanislaus t., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, our property only has 4 "Privilege" rooms so there was no other possibility. However all our rooms are same size and same design (Ok a bit old fashioned), the "Privilege" rooms just offer coffee and a wardrobe with slippers. We really feel sorry for the bad impression we left during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards PS I just granted your ALL account some courtesy rewards. Michèle Schaeffer Directrice

good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

issues - no water or soap when I arrived. The lights did not come on in room 600 when the door card was put in - had to fiddle with it to get it working on each occassion. Light went in bathroom one night but was fixed after I mentioned it next day. Room clean and comfortable and reception staff friendly and very helpful and organized late checkout

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Well located

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Quiet street, easy access, warm welcome from the staff, good size room, huge bathroom. Would be good to have lotion, specially during winter time.

Dear Christelle M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

Well located but that's it !

Customer review rating 2.0/5

Alexandra Business - Confirmed reviews ALL

The sanitary conditions were not met (room not clean well even after two requests). It is critical especially during this pandemic crisis.

Dear Alexandra B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Michèle Schaeffer Directrice

Awful

Customer review rating 1.0/5

Jen Solo - Confirmed reviews ALL

The Wi-Fi did not work, the room is outdated and more importantly to the review it was dirty. The shower head was broken (barely usable). Breakfast was terrible, for 17 euro I would have expected decent options. Everything here is overpriced. I elected to not eat breakfast my second day, and was informed by the staff that they couldn’t refund me because ‘it had already been charged’. The front desk staff are nice enough, but not enough to overcome this otherwise terrible experience. Maid staff attempted to enter my room twice without knocking or announcing themselves. I honestly have nothing nice to say about this property, based on my experience here I will never stay at another mercure or Accor property.

Dear Jennifer k., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to convince you in the near future. Sincerely, Michèle Schaeffer Directrice

Well located and excellent service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything was great apart from 2 things - no welcome drink for accor - plumbing (toilet in my room) had an awful smell throughout my stay (room 200)

Good location, poor hotel

Customer review rating 1.5/5

T Solo - Confirmed reviews ALL

The staff at breakfast and one of the gentleman on the reception are very good! Unfortunately the state if the hotel is far from good. I am aware that standards of hotels relate to the price points, but at nearly 200 Euro per night, the state of the hotel and the amenities are totally unacceptable! I understand that a Platinum member is now the same as a silver/gold member in the new avatar of the Accor group, unfortunately despite the facts in the ground regarding hotel occupancy and lack of premium rooms, there is absolutely no recognition of loyalty in this hotel! From no more than one bottle of water for the full duration of stay to the paper cups in the room, this was one of the shabbiest hotels I have stayed in. That said, the location is good and as I mentioned some of the staff were very good, they deserved better

Selamat petang Ajay B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As explained we only have 4 priviledge rooms and those were booked so we did not have the possibility to upegrade you. Of course you are right, we could have recognize your loyalty with another attention, I really feel sorry, evenmore now I know you are Indonesian, I had the priviledge to work with indonesian collegues for two years and this is such a wonderful memory, terima kasih! I just credited courtesy reward on your ALL member account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Michèle Schaeffer Directrice

Good Stay !

Customer review rating 5.0/5

Janet Couples - Confirmed reviews ALL

Personal really nice, amazing bed and the location is great! We're going to return for sure! Thanks for this weekend.

Dear Janet S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Very average

Customer review rating 2.5/5

W Business - Confirmed reviews ALL

The hotel is centrally located, but the inside is absolutely charmless and could do with a refresh. The wifi is terrible, I needed internet for conference calls and couldn’t conduct them, I wasn’t even able to download some heavier documents. To finish, due to some technical glitch the staff wasn’t able to print OR send me the invoice by mail, and promised to mail it to me later that day. They didn’t, and when I send them a reminder the next day, they also didn’t answer.

Dear Wanda G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Disappointment

TripAdvisor rating 2.0/5

marianjeanmarinescu Business - TripAdvisor review

This hotel has not even 3 stars. Room small, old windows, no ventilation in the bathroom, no cleanness, no parking, a lot of noise early morning, no facilities 4 stars hotel: bath robe, slippers, only liquid sope/ shower gel/shampoo, etc

Dear marianjeanmarinescu , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have a private parking, it was probably full at your check-in (only 20 spaces) but in that case we always help our guests to find another parking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Aline Front Desk Manager

Overnight stay.

TripAdvisor rating 5.0/5

The_Aged_Traveller Couples - TripAdvisor review

On arrival we were given a room upgrade which was much appreciated. Staff were helpful with parking in a shared (with Sofitel) underground car park. Our room was spacious with a very good bathroom. Breakfast was on the 7th floor with views over Strasbourg. There is no bar or restaurant in the hotel but it is very close to Strasbourg central restaurants and the Accor Sofitel has both next door. All good.

dear traveller, thank you so much for your kind words. They make me feel proud of my staff ! Our greatest satisfaction is to contribute to the well-being of our guests. See you soon again in Strasbourg, Yours faithfull, Nathalie

Perfect location and good value.

TripAdvisor rating 4.0/5

josephnormandw Business - TripAdvisor review

In Europe I generally try to stay at an Accor property. The Mercure Strasbourg Centre is typical of my impression with this brand - staff is friendly and professional, great service, nicely appointed rooms, very comfortable beds and a competitive rate.

Dear Joseph, how proud to read and share your comment ! We thank you very much. I hope that we'll have the pleasure to welcome you again in one of the Accor-hotels, especially at the Mercure Strasbourg Center soon again. Kind regards

Christmas market weekend.

TripAdvisor rating 5.0/5

melissaj982018 Friends getaway - TripAdvisor review

Very clean hotel. Decent size rooms. Very friendly staff. Perfect location for town and easy walkable distance from train station. Perfect place for visiting the town and in our case the Christmas markets.

A great thank you for you feed-back ! It will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Peter Manager Mercure Strasbourg Centre

Excellent Central Hotel

TripAdvisor rating 5.0/5

LandyTripAfrica Couples - TripAdvisor review

Our second stay at this excellent central hotel ideal for visiting Strasbourg. We found the staff to be very pleasant and helpful and the rooms very nice with beds of good quality. Good breakfast choices.

Dear Anne, what a pleasure to read your kind remarks ! I will urgently share it with the staff, and we all thank you so much for your feedback. We hope we'll see you soon again in our hotel Mercure Strasbourg Center. Yours faithfull, Nathalie

The perfect hotel

TripAdvisor rating 5.0/5

576edgardom Friends getaway - TripAdvisor review

Mercure Strasbourg Centre was everything that I expected and more. Loved the boutique hotel feeling upon arrival. We were welcomed by Giuseppina and Ornella who couldn’t have been nicer throughout our entire stay. Actually the entire staff was awesome. Rooms are quiet and comfortable. Loved the refrigerator in room. Beautiful breakfast display on the rooftop restaurant overlooking the city. Location is fantastic. The tram is just 30 seconds away and it connects the entire city. If you rather walk which I suggest, to admire the beautiful neighborhood, you are right in the heart of it all. Great hotel, amazing staff, phenomenal destination. Thanks to everyone in providing an unforgettable stay! Edgardo & Manny

Dear Edgaro and Manny, thank you so much !! it's a pleasure to read your comment and know that you enjoy your stay in Hotel Mercure Strasbourg Center. We transmit to all the team and hope to see you again in Strasbourg.

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