Mercure Strasbourg Centre Hotel 4 stars

The hotel is falling to pieces. The door of my room wasn’t locking properly and the carpet was dirty in need to be changed. There was a very loud group of guests that kept us awake the 3 nights I stayed there. I have been staying in this hotel for the past 20 years and it is definitely changed and not worth the price we pay .

This ya my second time to go to this hotel and I think if I will go again I will be there. It is clean, comfort and location is very good. Staff are nice and rooms are clean. Bathrooms need renovation and amenities need to be better. Unfortunately they always forget to put the bottle of water for each resident!

The experience at the Mercure Strasbourg has been anything but good! First of all, I find very difficult to justify the price of €270 given that there are no facilities available at the premises (no gym, no swimming pool), the room was very old and nothing was provided (the frigo bar was empty) and the level of service very poor (we tried to order breakfast in the room at around 11am but we were told that the kitchen was already closed even thought the service should have been available until midday). Furthermore, we paid for parking and the breakfast was not included in the price either. In addition to the above, as a platinum member I was not offered anY upgrade, which I appreciate because it is subject to availability, but I have not received any welcome gift as I usually have and we were also asked to leave the room at noon even though as platinum member I am eligible to a late check out. I hope you will take this feed back on board in order to improve your service. Kind regards, Flavia S.

It was good but for sure could be better. The room is very primitive, no bathroom amenities, the bathtub is very old fashioned and high and not easily accessed, the water has a very bad smell. The beds are very comfortable and so the pillows and clean too and do the towels. Generally the room is clean but very very poor in light!! It is almost dimmed all the time.

Very comfortable, great location.

The hotel was located in a central place which made it convenient to get around.

Location is great, but the service and the quality of the room was pretty poor. When we asked at the desk if there was any room service, she said only whats left in the fridge (which was slices of ham and cheese and some prepackaged food) so we went out of the hotel looking for food only to come back and look in our rooms and there was a room service menu? Beds were not comfortable and didnt use fitted sheets on the twin beds so therefore woke up with a sheet flapping around me in the night and the most USELESS bedside tables with an added disc on top makes everything fall off when you put it on there. Not worth the huge amount of money to stay here - its very much a 2/3 star hotel at best, not what I was expecting from a Mercure.

My reservation was from 14 to 17 Dec, i arrived to Paris CDG 14 Dec. 6:00am but due to the national strike in Paris and the planes delay and train cancellations, I checked in 15 Dec. Also I called the hotel 14 Dec to let them know about the delay and to know that I will arrive 15 Dec. As I was prepaid the 3 nights in advance when I checked in I ask what they will do about the night that I didn't use they tell me they can't do anything the only can offer me a free dinner. I refused that and I submit a complain as Accor member that is not a way to treat a customer also the delay wasn't my fault it's your national strike.

very good- nice room, good breakfast, pleasent, cooperativeand helpfull stuff. only 1 chair- not enough. not enough light at dark time.

Not matching the expectations

I was in Strasbourg for one night. Got in late left early. Overall I thought the hotel in general was due for a renovation.

We booked two rooms over the period of the Christmas market in December 2019. Rooms were clean and comfortable and the service was good. However, given that during this period there was a ban on traffic coming on to the main island, I would have expected the hotel to notify us of this fact.

This is the first time staying in the Mercure hotel brand. It was very nice. The hotel location was right in the center of town making it so easy to explore the beauty of Strasbourg. The breakfast was great with the attention to service even better. My only concern was the check in process. I know that there are no designated lines set up at the Accor hotels. Which means if you are not aggressive you can get pushed back even though you arrived before the people who were served first. Some of this deals with my lack of French language skills and that the culture works differently here. I even do the pre-check in process online to make the check in experience seamless. But this is a minor issue for an overall great experience. Thank you for listening.

Great location in the city center. The rooms are functional but quite old. Breakfast location has a nice view on the city. Very small "lobby".

Normal service with reception that have no experience. No good reception.