Mercure Strasbourg Centre Hotel 4 stars

Hotel is washed out and should be refurbished, not worth 4* or the price

I chose this hotel for two reasons - its location and the quality I expected by a 4* hotel. On the second aspect I was sorely disappointed. I do not see how this hotel is 4*. The room was decorated in what I would call 1980's Ikea and there was not even a chair for the desk. There was a small laminated cube that perhaps I could have sat on, but not appropriate for working. I had to work from my bed. A bed with no headboard and two small pillows. The amenities were lacking terribly. The reception was cold and not inviting. I travel a great deal for work, and this hotel needs a lot of upgrade to be 4* quality.

Remember Loyalty goes with Hospitality!

friendly; convenient; well located; addressing customer's needs

Well located, good breakfasts, clear room, kind staff! Thank you!

très bien !

Very nice

Perfect location in the center of Strsbourg. Friendly staff, clean rooms and comfortable bed.

The hotel is falling to pieces. The door of my room wasn’t locking properly and the carpet was dirty in need to be changed. There was a very loud group of guests that kept us awake the 3 nights I stayed there. I have been staying in this hotel for the past 20 years and it is definitely changed and not worth the price we pay .

This ya my second time to go to this hotel and I think if I will go again I will be there. It is clean, comfort and location is very good. Staff are nice and rooms are clean. Bathrooms need renovation and amenities need to be better. Unfortunately they always forget to put the bottle of water for each resident!

The experience at the Mercure Strasbourg has been anything but good! First of all, I find very difficult to justify the price of €270 given that there are no facilities available at the premises (no gym, no swimming pool), the room was very old and nothing was provided (the frigo bar was empty) and the level of service very poor (we tried to order breakfast in the room at around 11am but we were told that the kitchen was already closed even thought the service should have been available until midday). Furthermore, we paid for parking and the breakfast was not included in the price either. In addition to the above, as a platinum member I was not offered anY upgrade, which I appreciate because it is subject to availability, but I have not received any welcome gift as I usually have and we were also asked to leave the room at noon even though as platinum member I am eligible to a late check out. I hope you will take this feed back on board in order to improve your service. Kind regards, Flavia S.

It was good but for sure could be better. The room is very primitive, no bathroom amenities, the bathtub is very old fashioned and high and not easily accessed, the water has a very bad smell. The beds are very comfortable and so the pillows and clean too and do the towels. Generally the room is clean but very very poor in light!! It is almost dimmed all the time.

This hotel has not even 3 stars. Room small, old windows, no ventilation in the bathroom, no cleanness, no parking, a lot of noise early morning, no facilities 4 stars hotel: bath robe, slippers, only liquid sope/ shower gel/shampoo, etc

On arrival we were given a room upgrade which was much appreciated. Staff were helpful with parking in a shared (with Sofitel) underground car park. Our room was spacious with a very good bathroom. Breakfast was on the 7th floor with views over Strasbourg. There is no bar or restaurant in the hotel but it is very close to Strasbourg central restaurants and the Accor Sofitel has both next door. All good.

In Europe I generally try to stay at an Accor property. The Mercure Strasbourg Centre is typical of my impression with this brand - staff is friendly and professional, great service, nicely appointed rooms, very comfortable beds and a competitive rate.