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Mercure Strasbourg Centre Hotel 4 stars

Customer review rating 4.3/5 4,269 reviews

ALLSAFE approved hotel

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Mercure Strasbourg Centre Hotel
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+ 17 Services

Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Advantage 4

  • Close to Sofitel for bar and restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf course 18 holes (nearby)
  • Other sports activities
Business services
  • 1 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000 strasbourg
france

Tel: +33390227070

Fax: (+33)3/90227071

Check-in from 12h00

Check out up to 12h00

  • STRASBOURG :  TOUTES LIGNES HOMME DE FER

  • By plane

    MULHOUSE BASEL At 140km / 87.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 20km / 12.5 miles

  • By helicopter

    STRASBOURG-ENTZHEIM At 20km / 12.5 miles

  • By car

    CENTRE VILLE At 3km / 1.88 miles

  • By train

    STRASBOURG At 1km / 0.63 miles

GPS :48.584833, 7.7452

Our accommodation(s)

All our rooms are spacious and recently renovated in a contemporary style and are available with double or twin beds. The pastel decor is restful and the surroundings comfortable and designed for relaxation.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 6 people

Find out more

Our guest reviews for
Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,269 reviews

TripAdvisor Rating 4.0/5

990 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 1.5/5

Anonymous Families - 02/09/2021 Confirmed reviews ALL

not so clean, Having no 4star standard. Too expensive.

Dear Anita K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Central but to be refurbished

Customer review rating 2.0/5

Nicolas Couples - 10/08/2021 Confirmed reviews ALL

Challenging check-in with a lady in training who spoke neither french nor german correctly. "Privilege Room" (thanks for the upgrade) who need an overall refurbishment. We used the Public Parking Indigo Kleber nearby for our car and had breakfast out. Challenging check-out with another lady in training. Credit Card has been charged twice cause she "hasn't been trained" for that and "we can ask for reimbursement by email". Minimal COVID measure (glass window and gel but no cleaning of the card terminal, no cleaning of the pen to sign some registration paper/although you've done online checkin)...

Sehr geehrter Herr G., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Hotel Mercure Strasbourg Centre die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Leider gibt es nur noch wenige Leute die deutsch sprechen, aber alle sprechen und verstehen english. Es tut mir persönlich Leid dass Sie warten haben müssen, die Dame an der Rezeption ist nur seit 2 Tage da und wie haben Ihr die Chance gegeben. Für die doppelte Abbuchung ihrer Kredit Karte tut es mir noch mehr leid, weil dass nicht vorkommen soll. Lorine (die blonde Dame) hat gerade ein Kredit auf ihre Karte gemacht und ich werde 1000 rewards Punkte auf ihr Konto senden. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Und ich bedanke mich auch für ihr Mail von Heute an der Rezeption. Mit herzlichen Grüßen Michèle Schaeffer Directrice
Customer review rating 4.0/5

Danny, U. Solo - 03/08/2021 Confirmed reviews ALL

Easy to find, excellent location, the building and furniture are a bit tired, garage is narrow and tiresome to manoeuvre in. All amenities in place in the closest possible proximity. Bath tub in place, room clean but cold be tidier, excellent bedding and matrace, hardly any English or German TV channels.

Dear Daniel B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team members. Sorry for the coton in your room and concerning the garage, yes it is a bit narrow and the hotel a bit tired, we really do hope being refurbished soon. Sincerely, Michèle Schaeffer Directrice
Customer review rating 4.5/5

Anonymous Couples - 03/08/2021 Confirmed reviews ALL

Everything went well - hard to complain anything

Dear Matti K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice
Customer review rating 4.0/5

Not A. Business - 26/07/2021 Confirmed reviews ALL

Good service although COVID context

Dear Arletti V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we'd like to provide a superior service experience; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Very well located near the city center.

Customer review rating 5.0/5

David G. Business - 17/06/2021 Confirmed reviews ALL

Nice hotel with very nice staff. The staff is really working with a smile. Nice clean rooms with a very good bed.

Dear David G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

great location

Customer review rating 4.0/5

Laura Families - 25/05/2021 Confirmed reviews ALL

a nice 2 night stay, great location (2min walk to Place Kleber), lovely staff, nice room We'll come back!

Mesdames, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Strasbourg Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Mesdames, en l’expression de nos sentiments les meilleurs Michèle Schaeffer Directrice

Well located, bad service

Customer review rating 2.5/5

Alexis Business - 18/04/2021 Confirmed reviews ALL

The room wasn't cleaned on the first night. The staff told me it was an error, and gave me new towels. But the second night was exactly the same: the room wasn't cleaned. However I was put in another room for better convenience.

Dear Alexis, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle

well located. very quiet

Customer review rating 4.0/5

Mell Families - 03/01/2021 Confirmed reviews ALL

this hotel is well located (central strasbourg) .. very quiet.. sleep quality is good Nuxe amenities are welcome

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Poor facilities

Customer review rating 2.0/5

Mathieu Couples - 27/10/2020 Confirmed reviews ALL

Hotel is washed out and should be refurbished, not worth 4* or the price

Madame, Monsieur P., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Strasbourg Centre. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. La Direction de l’hôtel tient à vous rassurer et vous confirmer que l’événement survenu est un cas isolé. Nous sommes conscients que les désagréments rencontrés ont altéré la qualité de votre séjour. Aussi, nous souhaitons vous offrir 1000 points de courtoisie. De nouveau, nous vous remercions et espérons regagner votre confiance. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Michèle Schaeffer Directrice PS : malheureusement la réceptionniste vous a attribué la mauvaise chambre, vous deviez séjourner en 615, j'en suis vraiment navrée, Michèle

Good Location but Disappointed by Hotel

Customer review rating 3.5/5

Carol Business - 19/02/2020 Confirmed reviews ALL

I chose this hotel for two reasons - its location and the quality I expected by a 4* hotel. On the second aspect I was sorely disappointed. I do not see how this hotel is 4*. The room was decorated in what I would call 1980's Ikea and there was not even a chair for the desk. There was a small laminated cube that perhaps I could have sat on, but not appropriate for working. I had to work from my bed. A bed with no headboard and two small pillows. The amenities were lacking terribly. The reception was cold and not inviting. I travel a great deal for work, and this hotel needs a lot of upgrade to be 4* quality.

Loyalty rhymes with Hospitality!

Customer review rating 3.0/5

Venite Business - 15/02/2020 Confirmed reviews ALL

Remember Loyalty goes with Hospitality!

very convenient stay

Customer review rating 4.5/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

friendly; convenient; well located; addressing customer's needs

Kali spera George N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Well located, good breakfasts, clear room, kind staff

Customer review rating 4.0/5

Dmytro Business - 04/02/2020 Confirmed reviews ALL

Well located, good breakfasts, clear room, kind staff! Thank you!

Dear Dmytro H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Well Located

Customer review rating 4.5/5

Anonymous Business - 24/01/2020 Confirmed reviews ALL

très bien !

Cher Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Strasbourg Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Bien cordialement, Michèle Schaeffer Directrice

Disappointment

TripAdvisor rating 2.0/5

marianjeanmarinescu Business - 21/07/2019 TripAdvisor review

This hotel has not even 3 stars. Room small, old windows, no ventilation in the bathroom, no cleanness, no parking, a lot of noise early morning, no facilities 4 stars hotel: bath robe, slippers, only liquid sope/ shower gel/shampoo, etc

Dear marianjeanmarinescu , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have a private parking, it was probably full at your check-in (only 20 spaces) but in that case we always help our guests to find another parking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Aline Front Desk Manager

Overnight stay.

TripAdvisor rating 5.0/5

The_Aged_Traveller Couples - 21/05/2019 TripAdvisor review

On arrival we were given a room upgrade which was much appreciated. Staff were helpful with parking in a shared (with Sofitel) underground car park. Our room was spacious with a very good bathroom. Breakfast was on the 7th floor with views over Strasbourg. There is no bar or restaurant in the hotel but it is very close to Strasbourg central restaurants and the Accor Sofitel has both next door. All good.

dear traveller, thank you so much for your kind words. They make me feel proud of my staff ! Our greatest satisfaction is to contribute to the well-being of our guests. See you soon again in Strasbourg, Yours faithfull, Nathalie

Perfect location and good value.

TripAdvisor rating 4.0/5

Joseph Normand W Business - 18/02/2019 TripAdvisor review

In Europe I generally try to stay at an Accor property. The Mercure Strasbourg Centre is typical of my impression with this brand - staff is friendly and professional, great service, nicely appointed rooms, very comfortable beds and a competitive rate.

Dear Joseph, how proud to read and share your comment ! We thank you very much. I hope that we'll have the pleasure to welcome you again in one of the Accor-hotels, especially at the Mercure Strasbourg Center soon again. Kind regards

Christmas market weekend.

TripAdvisor rating 5.0/5

melissaj982018 Friends getaway - 28/11/2018 TripAdvisor review

Very clean hotel. Decent size rooms. Very friendly staff. Perfect location for town and easy walkable distance from train station. Perfect place for visiting the town and in our case the Christmas markets.

A great thank you for you feed-back ! It will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Peter Manager Mercure Strasbourg Centre

Excellent Central Hotel

TripAdvisor rating 5.0/5

LandyTripAfrica Couples - 29/08/2018 TripAdvisor review

Our second stay at this excellent central hotel ideal for visiting Strasbourg. We found the staff to be very pleasant and helpful and the rooms very nice with beds of good quality. Good breakfast choices.

Dear Anne, what a pleasure to read your kind remarks ! I will urgently share it with the staff, and we all thank you so much for your feedback. We hope we'll see you soon again in our hotel Mercure Strasbourg Center. Yours faithfull, Nathalie

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