Mercure Strasbourg Centre Hotel

Mercure Strasbourg Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 675 reviews

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Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Close to Sofitel for bar and restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000 STRASBOURG
France

  • STRASBOURG:  TOUTES LIGNES HOMME DE FER

  • By plane

    MULHOUSE BASEL At 140km / 87 miles

  • By plane

    STRASBOURG ENTZHEIM At 20km / 12 miles

  • By helicopter

    STRASBOURG-ENTZHEIM At 20km / 12 miles

  • By car

    CENTRE VILLE At 3km / 1 miles

  • By train

    STRASBOURG At 1km / 0 miles

GPS:48.584833, 7.7452

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

3 breakfasts

Start your day on the top floor of the hotel where the breakfast area has a splendid panoramic view over Strasbourg. Enjoy our local specialties or, if you prefer, have breakfast in peace in your room, available until noon.

Our accommodation(s)

All our double and twin rooms are bright and spacious, with pastel themes and a cozy ambience that's guaranteed to help you relax.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  675 reviews

TripAdvisor Rating  4.0/5  1,021 reviews

Customer review rating 4.0/5

Jw Families - Confirmed reviews ALL

Hotel had an excellent brunch and was close to the tram and other landmarks. Staff was very courteous. Only complaint was that the carpet floor in room 314 was very dirty & there was a leak in the shower seal at the floor which caused water to flow onto the bathroom floor causing a hazard.

well located

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Rooms and especially bathrooms are pretty run down. Breakfast is very good. Receptionists not welcoming.

Dear Frauke S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We know you did not choose this hotel but hpe the location was OK for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

Quick Visit

TripAdvisor rating 5.0/5

ugene1 TripAdvisor review

Quiet hotel, large and clean room. Very friendly staff. Centrally located for shopping, sightseeing and hanging around. Underground parking and unloading zone for luggage at hotel available...........

Good location

Customer review rating 2.5/5

Stuart M. Business - Confirmed reviews ALL

A great location. The hotel is looking a little tired, and needs a good clean. Our bedroom carpet was stained and there is a burn from an iron on it. The maid didn’t do a great job when she serviced the room, and she removed our own mugs on two occasions. On one occasion we were left with only one bath towel and no tissues in the bathroom. Disappointingly, there is no bar and no restaurant. In an evening, when there is only one receptionist on duty, there are occasions when the front door has to be locked, often leaving guests outside the front door, until the receptionist returns to the desk. The stairs to the underground car park are hazardous and for two days the rubbish on the stairs was left unnoticed by the staff. The car park spaces are rather narrow and two of the spaces are impossible to access. Although the staff speak a little English, they lack the level of proficiency to understand more than simple words/statements. This is a problem for them. However, they are pleasant in their dealings with customers.

Great location, friendly staff

Customer review rating 4.0/5

Nj Couples - Confirmed reviews ALL

The room was a little basic but the staff were helpful and friendly.

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Other web-users rate our hotel

  • 227 reviews 8.8/10 Location
  • 321 reviews 5.6/10 Room
  • 328 reviews 8.7/10 Service
  • 13 reviews 4.9/10 WiFi
  • 134 reviews 6.8/10 Breakfast
  • 128 reviews 3.4/10 Cleanliness
  • 81 reviews 2.1/10 Vibe
  • 62 reviews 3/10 Value

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