Mercure Strasbourg Centre Hotel

Hotel had an excellent brunch and was close to the tram and other landmarks. Staff was very courteous. Only complaint was that the carpet floor in room 314 was very dirty & there was a leak in the shower seal at the floor which caused water to flow onto the bathroom floor causing a hazard.

Rooms and especially bathrooms are pretty run down. Breakfast is very good. Receptionists not welcoming.

Quiet hotel, large and clean room. Very friendly staff. Centrally located for shopping, sightseeing and hanging around. Underground parking and unloading zone for luggage at hotel available...........

A great location. The hotel is looking a little tired, and needs a good clean. Our bedroom carpet was stained and there is a burn from an iron on it. The maid didn’t do a great job when she serviced the room, and she removed our own mugs on two occasions. On one occasion we were left with only one bath towel and no tissues in the bathroom. Disappointingly, there is no bar and no restaurant. In an evening, when there is only one receptionist on duty, there are occasions when the front door has to be locked, often leaving guests outside the front door, until the receptionist returns to the desk. The stairs to the underground car park are hazardous and for two days the rubbish on the stairs was left unnoticed by the staff. The car park spaces are rather narrow and two of the spaces are impossible to access. Although the staff speak a little English, they lack the level of proficiency to understand more than simple words/statements. This is a problem for them. However, they are pleasant in their dealings with customers.

The room was a little basic but the staff were helpful and friendly.