Mercure Strasbourg Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,096 reviews

Mercure Strasbourg Centre Hotel - Image 1
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Description

Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Close to Sofitel for bar and restaurant

Our accommodation(s)

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000 STRASBOURG
France

GPS:48.584833, 7.7452

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

3 breakfasts

Start your day on the top floor of the hotel where the breakfast area has a splendid panoramic view over Strasbourg. Enjoy our local specialties or, if you prefer, have breakfast in peace in your room, available until noon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,096 reviews

Customer review rating 3.5/5

Ian P. Couples - Confirmed reviews ALL

The staff were very helpful and the room had been cleaned to a high standard, however the hotel and the room appeared to be tired and in need of updating.

Dear Mr. P., Thank you for taking the time to share your opinion following your stay at our establishment. We are delighted that you appreciated the quality of service provided by our team and the cleanliness of your room. We have also taken note of your comment regarding the appearance of the hotel and thank you for your feedback, which helps us to continuously improve our guests' experience. We hope to have the pleasure of welcoming you back on your next stay in Strasbourg. Kind regards, Richkard

Customer review rating 2.0/5

Charline G. Couples - Confirmed reviews ALL

This isn't the experience we expect from Mercure : the Strasbourg Centre is well located, right in the center of the city but it needs a refresh : carpet, bathroom tiles, bathroom equipments, cleanliness wasn't on point. Front desk staff was quite under skilled and not to the standards expected.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. And we must say you stayed in one of our renovated rooms with a brand new carpet. We really chose 5th floor to welcome you as Family & friend. We feel so sorry, it seems that we did not succeed. Sincerely yours,, Michèle

Customer review rating 3.5/5

Michel D. Couples - Confirmed reviews ALL

The location is excellent. The room and bed were very comfy.

Dear Mr. Michel D., We sincerely thank you for your feedback and for taking the time to share your experience. We are delighted to hear that you appreciated the excellent location, the comfortable room and bed, and the kindness of our staff. We are, however, truly sorry for the inconveniences regarding the additional bottle request and the room not being cleaned on your second day. Please rest assured that your remarks have been taken very seriously and carefully reviewed to prevent such issues in the future. Overall, we are glad that your stay was enjoyable, and we hope to have the pleasure of welcoming you back soon. Best regards, Richkard

Customer review rating 0.5/5

Stacey H. Families - Confirmed reviews ALL

Unfriendly front staff. Dirty rooms.

Dear Stacey H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michele

Customer review rating 4.0/5

Maurice K. Business - Confirmed reviews ALL

Well located. Although it was difficult to reach during the Christmas-market period. Rooms were clean and breakfast is good. Hotel is over-priced during the Christmas-market period as all hotels in Strasbourg during that time.

Other web-users rate our hotel

  • 468 reviews 8.8/10 Location
  • 573 reviews 5.5/10 Room
  • 512 reviews 8.4/10 Service
  • 12 reviews 4.1/10 WiFi
  • 247 reviews 8.1/10 Breakfast
  • 210 reviews 3.9/10 Cleanliness
  • 170 reviews 2.3/10 Vibe
  • 131 reviews 2.3/10 Amenities

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