Mercure Strasbourg Centre Hotel

Mercure Strasbourg Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 836 reviews

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Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Close to Sofitel for bar and restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000 STRASBOURG
France

GPS:48.584833, 7.7452

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

3 breakfasts

Start your day on the top floor of the hotel where the breakfast area has a splendid panoramic view over Strasbourg. Enjoy our local specialties or, if you prefer, have breakfast in peace in your room, available until noon.

Our accommodation(s)

All our double and twin rooms are bright and spacious, with pastel themes and a cozy ambience that's guaranteed to help you relax.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  836 reviews

TripAdvisor Rating  4.0/5  1,026 reviews

Not nice anymore compared to the previous years

Customer review rating 1.5/5

L. Couples - Confirmed reviews ALL

Hotel tries to make cost savings against the customer.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

There are no major problems with this hotel apart from the fact that the shower in my room (407) was not fit for purpose. The carpets are also rather squalid/stained. Location and nice reception staff make up for these deficiencies.

Great location but my room was not really clean

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Do not get me wrong, I think Housekeeping does as good as possible job here, but wow does 304 need a deep, deep cleaning. The rug is extremely dirty. The bathroom has something (mold?) stained on the ceiling as well as a breaking mirror on the door. The bed is very comfortable. The staff at this location is amazing. Very helpful, pleasant, professional and welcoming.

Good location, not great breakfast

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Was woken up by the fire alarm and when we came downstairs there was no staff to give any information. After a few minutes a member of staff told us it was nothing to worry about. The breakfast was not great either. Otherwise the hotel is very well-located but a bit dated decor.

Dear Jens-Kristian K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. There was noone downstairs because the receptionnist just was at the breakfast room to fix the problem. There was a detector default. We really do apologise. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Noisy room near the service lift. Dirty moquette, smelly

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Very nice staff memebers, specially Meriam. But the room was not good

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Other web-users rate our hotel

  • 316 reviews 8.9/10 Location
  • 448 reviews 5.4/10 Room
  • 416 reviews 8/10 Service
  • 18 reviews 4.1/10 WiFi
  • 185 reviews 6.5/10 Breakfast
  • 178 reviews 3.3/10 Cleanliness
  • 111 reviews 1.8/10 Vibe
  • 83 reviews 2.9/10 Value

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