Mercure Strasbourg Centre Hotel 4 stars

Customer review rating 4.3/5 4,061 reviews

Mercure Strasbourg Centre Hotel
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Room 1

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Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Advantage 4

  • Close to Sofitel for bar and restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000
strasbourg
france

Tel: +33390227070

Fax: (+33)3/90227071

Check-in from 12h00

Check out up to 12h00

  • STRASBOURG :  TOUTES LIGNES HOMME DE FER

  • By plane

    MULHOUSE BASEL At 140km / 87.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 20km / 12.5 miles

  • By helicopter

    STRASBOURG-ENTZHEIM At 20km / 12.5 miles

  • By car

    CENTRE VILLE At 3km / 1.88 miles

  • By train

    STRASBOURG At 1km / 0.63 miles

GPS :48.584833, 7.7452

Our accommodations

All our rooms are spacious and recently renovated in a contemporary style and are available with double or twin beds. The pastel decor is restful and the surroundings comfortable and designed for relaxation.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 6 people

Find out more

Our guest reviews for
Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,061 reviews

tripadvisor

TripAdvisor Rating 4.0/5

979 reviews

Good Location but Disappointed by Hotel

Customer review rating 4.3/5

Carol Business - 19/02/2020 Confirmed reviews ALL

I chose this hotel for two reasons - its location and the quality I expected by a 4* hotel. On the second aspect I was sorely disappointed. I do not see how this hotel is 4*. The room was decorated in what I would call 1980's Ikea and there was not even a chair for the desk. There was a small laminated cube that perhaps I could have sat on, but not appropriate for working. I had to work from my bed. A bed with no headboard and two small pillows. The amenities were lacking terribly. The reception was cold and not inviting. I travel a great deal for work, and this hotel needs a lot of upgrade to be 4* quality.

Loyalty rhymes with Hospitality!

Customer review rating 4.3/5

Venite Business - 15/02/2020 Confirmed reviews ALL

Remember Loyalty goes with Hospitality!

very convenient stay

Customer review rating 4.3/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

friendly; convenient; well located; addressing customer's needs

Kali spera George N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Well located, good breakfasts, clear room, kind staff

Customer review rating 4.3/5

Dmytro Business - 04/02/2020 Confirmed reviews ALL

Well located, good breakfasts, clear room, kind staff! Thank you!

Dear Dmytro H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Well Located

Customer review rating 4.3/5

Anonymous Business - 24/01/2020 Confirmed reviews ALL

très bien !

Cher Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Strasbourg Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Bien cordialement, Michèle Schaeffer Directrice
Customer review rating 4.3/5

Laurent Couples - 20/01/2020 Confirmed reviews ALL

Very nice

Perfect location

Customer review rating 4.3/5

P Business - 19/01/2020 Confirmed reviews ALL

Perfect location in the center of Strsbourg. Friendly staff, clean rooms and comfortable bed.

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice
Customer review rating 4.3/5

Anonymous Business - 18/01/2020 Confirmed reviews ALL

The hotel is falling to pieces. The door of my room wasn’t locking properly and the carpet was dirty in need to be changed. There was a very loud group of guests that kept us awake the 3 nights I stayed there. I have been staying in this hotel for the past 20 years and it is definitely changed and not worth the price we pay .

Dear Edwina M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Convenient Location

Customer review rating 4.3/5

Menatalla A. A. Couples - 12/01/2020 Confirmed reviews ALL

This ya my second time to go to this hotel and I think if I will go again I will be there. It is clean, comfort and location is very good. Staff are nice and rooms are clean. Bathrooms need renovation and amenities need to be better. Unfortunately they always forget to put the bottle of water for each resident!

Poor level of service

Customer review rating 4.3/5

Flavia Couples - 03/01/2020 Confirmed reviews ALL

The experience at the Mercure Strasbourg has been anything but good! First of all, I find very difficult to justify the price of €270 given that there are no facilities available at the premises (no gym, no swimming pool), the room was very old and nothing was provided (the frigo bar was empty) and the level of service very poor (we tried to order breakfast in the room at around 11am but we were told that the kitchen was already closed even thought the service should have been available until midday). Furthermore, we paid for parking and the breakfast was not included in the price either. In addition to the above, as a platinum member I was not offered anY upgrade, which I appreciate because it is subject to availability, but I have not received any welcome gift as I usually have and we were also asked to leave the room at noon even though as platinum member I am eligible to a late check out. I hope you will take this feed back on board in order to improve your service. Kind regards, Flavia S.

Could be better

Customer review rating 4.3/5

Howaida Z. Business - 02/01/2020 Confirmed reviews ALL

It was good but for sure could be better. The room is very primitive, no bathroom amenities, the bathtub is very old fashioned and high and not easily accessed, the water has a very bad smell. The beds are very comfortable and so the pillows and clean too and do the towels. Generally the room is clean but very very poor in light!! It is almost dimmed all the time.

Great location and caring staff.

Customer review rating 4.3/5

Ann Solo - 30/12/2019 Confirmed reviews ALL

Very comfortable, great location.

G'day dear Ann, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wishing you the Best for the new decade! It was a real pelasure having you and your little companion in Strasssy! Michèle Schaeffer Directrice

Ms G

Customer review rating 4.3/5

Gloria Couples - 28/12/2019 Confirmed reviews ALL

The hotel was located in a central place which made it convenient to get around.

Not great!

Customer review rating 4.3/5

Nat Families - 24/12/2019 Confirmed reviews ALL

Location is great, but the service and the quality of the room was pretty poor. When we asked at the desk if there was any room service, she said only whats left in the fridge (which was slices of ham and cheese and some prepackaged food) so we went out of the hotel looking for food only to come back and look in our rooms and there was a room service menu? Beds were not comfortable and didnt use fitted sheets on the twin beds so therefore woke up with a sheet flapping around me in the night and the most USELESS bedside tables with an added disc on top makes everything fall off when you put it on there. Not worth the huge amount of money to stay here - its very much a 2/3 star hotel at best, not what I was expecting from a Mercure.

Dear Natalie R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However we never will have either a restaurant nore a room sercive, that's why we suggest to go to the Sofitel nextdoor. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

Not Professional

Customer review rating 4.3/5

Mohamed E. Solo - 20/12/2019 Confirmed reviews ALL

My reservation was from 14 to 17 Dec, i arrived to Paris CDG 14 Dec. 6:00am but due to the national strike in Paris and the planes delay and train cancellations, I checked in 15 Dec. Also I called the hotel 14 Dec to let them know about the delay and to know that I will arrive 15 Dec. As I was prepaid the 3 nights in advance when I checked in I ask what they will do about the night that I didn't use they tell me they can't do anything the only can offer me a free dinner. I refused that and I submit a complain as Accor member that is not a way to treat a customer also the delay wasn't my fault it's your national strike.

Dear Mohamed E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We feel really sorry about the strike, you might have a travel insurance for that specific case? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

very good-nice room, good breakfast, pleasent, cooperative and helpfull stuff.

Customer review rating 4.3/5

Arnon G. Couples - 17/12/2019 Confirmed reviews ALL

very good- nice room, good breakfast, pleasent, cooperativeand helpfull stuff. only 1 chair- not enough. not enough light at dark time.

Outdated hotel

Customer review rating 4.3/5

Flavius Business - 15/12/2019 Confirmed reviews ALL

Not matching the expectations

Dear Flavius P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Needs an updaye

Customer review rating 4.3/5

Anonymous Business - 14/12/2019 Confirmed reviews ALL

I was in Strasbourg for one night. Got in late left early. Overall I thought the hotel in general was due for a renovation.

Dear Andrew E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Comfortable couple of nights to enjoy the Christmas markets

Customer review rating 4.3/5

Tessa M. Friends - 10/12/2019 Confirmed reviews ALL

We booked two rooms over the period of the Christmas market in December 2019. Rooms were clean and comfortable and the service was good. However, given that during this period there was a ban on traffic coming on to the main island, I would have expected the hotel to notify us of this fact.

Dear Tessa M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

Great Experience

Customer review rating 4.3/5

Mark Couples - 09/12/2019 Confirmed reviews ALL

This is the first time staying in the Mercure hotel brand. It was very nice. The hotel location was right in the center of town making it so easy to explore the beauty of Strasbourg. The breakfast was great with the attention to service even better. My only concern was the check in process. I know that there are no designated lines set up at the Accor hotels. Which means if you are not aggressive you can get pushed back even though you arrived before the people who were served first. Some of this deals with my lack of French language skills and that the culture works differently here. I even do the pre-check in process online to make the check in experience seamless. But this is a minor issue for an overall great experience. Thank you for listening.

Dear Mark L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On Dec; 3rd Le Club became ALL Accor live limitless and you have now a special line for your check in. Sorry for the inconvenience while you were here for your 1st stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice
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