Mercure Strasbourg Centre Hotel 4 stars

Challenging check-in with a lady in training who spoke neither french nor german correctly. "Privilege Room" (thanks for the upgrade) who need an overall refurbishment. We used the Public Parking Indigo Kleber nearby for our car and had breakfast out. Challenging check-out with another lady in training. Credit Card has been charged twice cause she "hasn't been trained" for that and "we can ask for reimbursement by email". Minimal COVID measure (glass window and gel but no cleaning of the card terminal, no cleaning of the pen to sign some registration paper/although you've done online checkin)...

Easy to find, excellent location, the building and furniture are a bit tired, garage is narrow and tiresome to manoeuvre in. All amenities in place in the closest possible proximity. Bath tub in place, room clean but cold be tidier, excellent bedding and matrace, hardly any English or German TV channels.

Everything went well - hard to complain anything

Good service although COVID context

Nice hotel with very nice staff. The staff is really working with a smile. Nice clean rooms with a very good bed.

a nice 2 night stay, great location (2min walk to Place Kleber), lovely staff, nice room We'll come back!

The room wasn't cleaned on the first night. The staff told me it was an error, and gave me new towels. But the second night was exactly the same: the room wasn't cleaned. However I was put in another room for better convenience.

this hotel is well located (central strasbourg) .. very quiet.. sleep quality is good Nuxe amenities are welcome

Hotel is washed out and should be refurbished, not worth 4* or the price

I chose this hotel for two reasons - its location and the quality I expected by a 4* hotel. On the second aspect I was sorely disappointed. I do not see how this hotel is 4*. The room was decorated in what I would call 1980's Ikea and there was not even a chair for the desk. There was a small laminated cube that perhaps I could have sat on, but not appropriate for working. I had to work from my bed. A bed with no headboard and two small pillows. The amenities were lacking terribly. The reception was cold and not inviting. I travel a great deal for work, and this hotel needs a lot of upgrade to be 4* quality.

This hotel has not even 3 stars. Room small, old windows, no ventilation in the bathroom, no cleanness, no parking, a lot of noise early morning, no facilities 4 stars hotel: bath robe, slippers, only liquid sope/ shower gel/shampoo, etc

On arrival we were given a room upgrade which was much appreciated. Staff were helpful with parking in a shared (with Sofitel) underground car park. Our room was spacious with a very good bathroom. Breakfast was on the 7th floor with views over Strasbourg. There is no bar or restaurant in the hotel but it is very close to Strasbourg central restaurants and the Accor Sofitel has both next door. All good.

In Europe I generally try to stay at an Accor property. The Mercure Strasbourg Centre is typical of my impression with this brand - staff is friendly and professional, great service, nicely appointed rooms, very comfortable beds and a competitive rate.

Very clean hotel. Decent size rooms. Very friendly staff. Perfect location for town and easy walkable distance from train station. Perfect place for visiting the town and in our case the Christmas markets.

Our second stay at this excellent central hotel ideal for visiting Strasbourg. We found the staff to be very pleasant and helpful and the rooms very nice with beds of good quality. Good breakfast choices.