The staff at breakfast and one of the gentleman on the reception are very good! Unfortunately the state if the hotel is far from good. I am aware that standards of hotels relate to the price points, but at nearly 200 Euro per night, the state of the hotel and the amenities are totally unacceptable! I understand that a Platinum member is now the same as a silver/gold member in the new avatar of the Accor group, unfortunately despite the facts in the ground regarding hotel occupancy and lack of premium rooms, there is absolutely no recognition of loyalty in this hotel! From no more than one bottle of water for the full duration of stay to the paper cups in the room, this was one of the shabbiest hotels I have stayed in. That said, the location is good and as I mentioned some of the staff were very good, they deserved better

Personal really nice, amazing bed and the location is great! We're going to return for sure! Thanks for this weekend.

The hotel is centrally located, but the inside is absolutely charmless and could do with a refresh. The wifi is terrible, I needed internet for conference calls and couldn’t conduct them, I wasn’t even able to download some heavier documents. To finish, due to some technical glitch the staff wasn’t able to print OR send me the invoice by mail, and promised to mail it to me later that day. They didn’t, and when I send them a reminder the next day, they also didn’t answer.

Hotel well located in Strasbourg. need to be renewed ( carpet ...)

Some rooms need repair; door isolation and repair in 606 necessary; good breakfast; comfortable bed; well located; friendly staff.

Quiet room, comfy bed and a nespresso coffee machine in the room. A few minutes away from the cathedral and old city center.

See above

not so clean, Having no 4star standard. Too expensive.

Challenging check-in with a lady in training who spoke neither french nor german correctly. "Privilege Room" (thanks for the upgrade) who need an overall refurbishment. We used the Public Parking Indigo Kleber nearby for our car and had breakfast out. Challenging check-out with another lady in training. Credit Card has been charged twice cause she "hasn't been trained" for that and "we can ask for reimbursement by email". Minimal COVID measure (glass window and gel but no cleaning of the card terminal, no cleaning of the pen to sign some registration paper/although you've done online checkin)...

Easy to find, excellent location, the building and furniture are a bit tired, garage is narrow and tiresome to manoeuvre in. All amenities in place in the closest possible proximity. Bath tub in place, room clean but cold be tidier, excellent bedding and matrace, hardly any English or German TV channels.

Everything went well - hard to complain anything

This hotel has not even 3 stars. Room small, old windows, no ventilation in the bathroom, no cleanness, no parking, a lot of noise early morning, no facilities 4 stars hotel: bath robe, slippers, only liquid sope/ shower gel/shampoo, etc

On arrival we were given a room upgrade which was much appreciated. Staff were helpful with parking in a shared (with Sofitel) underground car park. Our room was spacious with a very good bathroom. Breakfast was on the 7th floor with views over Strasbourg. There is no bar or restaurant in the hotel but it is very close to Strasbourg central restaurants and the Accor Sofitel has both next door. All good.

In Europe I generally try to stay at an Accor property. The Mercure Strasbourg Centre is typical of my impression with this brand - staff is friendly and professional, great service, nicely appointed rooms, very comfortable beds and a competitive rate.

Very clean hotel. Decent size rooms. Very friendly staff. Perfect location for town and easy walkable distance from train station. Perfect place for visiting the town and in our case the Christmas markets.