Mercure Strasbourg Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,269 reviews

Best price
guarantee
Mercure Strasbourg Centre Hotel - Image 1
Mercure Strasbourg Centre Hotel - Image 2
Mercure Strasbourg Centre Hotel - Image 3
Mercure Strasbourg Centre Hotel - Image 4
25 rue Thomann, 67000 STRASBOURG, France

Description

Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Close to Sofitel for bar and restaurant

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room with 1 double bed

Photo out of - Privilege Room with 1 double bed

Treat yourself to our ultra-comfortable room with exclusive upscale Mercure bedding, a Nespresso machine and other perks for the best work and relaxation environment.

Max. number of persons
2

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 1 x Queen size bed(s)
See availabilities

Classic Room with modern decor and 2 attachable beds with duvet, flat-screen TV, WIFI, tea/coffee, safe, A/C. Bathroom with tub or shower, hairdryer. 3 rooms accessible for persons with reduced mobility.

Max. number of persons
2

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 26'/66 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000 STRASBOURG
France

GPS:48.584833, 7.7452

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 98 rooms
  • 3 rooms for people with reduced mobility
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • Brazilian
  • German
  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

Room service

  • Cold snacks

Breakfast

  • Express Additional charge
  • Buffet Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

One Meeting room

Family

Equipements for children

  • Bottle Warmer

Sports and leisure

Bike rack facilities

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.906 ft

  • Parking pricing: 25.00 € 25 EUR Per day

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Controled access parking
  • Parking equipped with lights

3 breakfasts

Photo out of - Breakfast

Start your day on the top floor of the hotel where the breakfast area has a splendid panoramic view over Strasbourg. Enjoy our local specialties or, if you prefer, have breakfast in peace in your room, available until noon.

Express

Buffet

Services

  • Hot Breakfast
  • Cold breakfast

Room service

Start your day on the top floor of the hotel where the breakfast area has a splendid panoramic view over Strasbourg. Enjoy our local specialties or, if you prefer, have breakfast in peace in your room, available until noon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,269 reviews

Customer review rating 5.0/5

Douglas D. Business - Confirmed reviews ALL

Thank you for taking the time to share your experience. We are delighted that you appreciated our central location, the room upgrade and the possibility of an early check-in. We will be sure to pass your kind compliments on to Josua. He will be pleased to know that his warm and friendly welcome made a positive impression on your stay. We look forward to welcoming you back to Strasbourg. Lolita

Customer review rating 5.0/5

Angelos P. Families - Confirmed reviews ALL

Thank you so much for your wonderful review! We are delighted to hear that you had an excellent stay and that you appreciated the warm welcome and helpfulness of our team, as well as the cleanliness and comfort of your room. Your kind words and recommendation mean a great deal to us and are a wonderful encouragement to our entire team. We look forward to welcoming you back to our hotel on your next visit to Strasbourg! Lolita

Customer review rating 4.0/5

Jacques S. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you appreciated the professionalism and friendliness of our team, as well as the pleasant atmosphere of our breakfast area. We are sorry to learn that certain aspects of your room, particularly the bathroom ventilation and the unpleasant odour, did not meet your expectations. Please accept our apologies for this inconvenience. Your comments have been noted and will be shared with the relevant team as we continuously strive to improve our facilities and the comfort of our guests. We appreciate your feedback and are pleased that our hotel was, overall, suitable for your needs. We hope to have the opportunity to welcome you back to Strasbourg for a more enjoyable experience. Lolita

Customer review rating 4.5/5

Dmitry B. Couples - Confirmed reviews ALL

Good evening Mr B., We would like to thank you sincerely for your excellent rating of 90/100 and for your very kind comment. We are delighted that you enjoyed our location, the friendliness of our staff, the comfort of your room and the little touches that help to make your stay a pleasant one. We are particularly touched to hear that our hotel was able to offer you a place of comfort and tranquillity during a hectic weekend. As our guests’ well-being is our top priority, your feedback is a real source of satisfaction for our entire team. We hope to have the pleasure of welcoming you back on a future visit. Kind regards, Sophie

Customer review rating 2.0/5

Felea /. M. Business - Confirmed reviews ALL

Good evening, Mr FELEA, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not meet your expectations. We place great importance on the cleanliness of our facilities, as well as on the quality of the welcome and service we offer our guests. We have taken full note of your comments and will take them into consideration to identify areas for improvement. We regret your disappointment all the more as you have been a guest at our establishment since 2023. Your loyalty is important to us, and we understand your frustration at this experience. We hope to have the opportunity to regain your trust during a future stay and to offer you a more satisfying experience. Kind regards, Sophie

Thank you for taking the time to share your experience. We are delighted that you appreciated our central location, the room upgrade and the possibility of an early check-in. We will be sure to pass your kind compliments on to Josua. He will be pleased to know that his warm and friendly welcome made a positive impression on your stay. We look forward to welcoming you back to Strasbourg. Lolita

Customer review rating 5.0/5

Angelos P. Families - Confirmed reviews ALL

We had an excellent stay! The staff were extremely friendly, welcoming, and always willing to help. The room was beautiful, spotless, and very well maintained. Everything was wonderful, and we were very happy with our experience. We would definitely stay here again and highly recommend this hotel!

Thank you so much for your wonderful review! We are delighted to hear that you had an excellent stay and that you appreciated the warm welcome and helpfulness of our team, as well as the cleanliness and comfort of your room. Your kind words and recommendation mean a great deal to us and are a wonderful encouragement to our entire team. We look forward to welcoming you back to our hotel on your next visit to Strasbourg! Lolita

Customer review rating 4.0/5

Jacques S. Business - Confirmed reviews ALL

THE STAFF WAS VERY PROFESSIONNAL AND VERY FRIENDLY , I DO THINK THE HOTEL NEEDS A RENOVATION , BATHROOM WAS SMEELY , not good air flow . IN GENERAL IT WAS SUITABLE FOR MY NEEDS THE BREAKFAST AREA IS VERY NICE AND IT MAKES UP FOR THE ROOMS

Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you appreciated the professionalism and friendliness of our team, as well as the pleasant atmosphere of our breakfast area. We are sorry to learn that certain aspects of your room, particularly the bathroom ventilation and the unpleasant odour, did not meet your expectations. Please accept our apologies for this inconvenience. Your comments have been noted and will be shared with the relevant team as we continuously strive to improve our facilities and the comfort of our guests. We appreciate your feedback and are pleased that our hotel was, overall, suitable for your needs. We hope to have the opportunity to welcome you back to Strasbourg for a more enjoyable experience. Lolita

Customer review rating 4.5/5

Dmitry B. Couples - Confirmed reviews ALL

We found comfort and rufuge during a turbulent and disturbing weekend

Good evening Mr B., We would like to thank you sincerely for your excellent rating of 90/100 and for your very kind comment. We are delighted that you enjoyed our location, the friendliness of our staff, the comfort of your room and the little touches that help to make your stay a pleasant one. We are particularly touched to hear that our hotel was able to offer you a place of comfort and tranquillity during a hectic weekend. As our guests’ well-being is our top priority, your feedback is a real source of satisfaction for our entire team. We hope to have the pleasure of welcoming you back on a future visit. Kind regards, Sophie

Customer review rating 2.0/5

Felea /. M. Business - Confirmed reviews ALL

the hotel is very dirty ,the staff are rude.going there from 2023 and there is no improvement

Good evening, Mr FELEA, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not meet your expectations. We place great importance on the cleanliness of our facilities, as well as on the quality of the welcome and service we offer our guests. We have taken full note of your comments and will take them into consideration to identify areas for improvement. We regret your disappointment all the more as you have been a guest at our establishment since 2023. Your loyalty is important to us, and we understand your frustration at this experience. We hope to have the opportunity to regain your trust during a future stay and to offer you a more satisfying experience. Kind regards, Sophie

Customer review rating 4.0/5

Paula G. Solo - Confirmed reviews ALL

The team is lovely, polite and very professional. They really cared for me and everyone I met greeted me and was smiling. A special thanks to Sara, and to the other lady who assisted me during my check-in. They were fantastic! Very good breakfast. Healthy options, warm and nice coffee to. Everything was clean and the gentleman working on that day found me a nice table. The bedroom is good, with enough space, and the bed was comfortable and clean. The shower area however, very disappointing. Very outdated and screaming for renovation. The AC is loud and does not work well..for the price this hotel charges, that is disappointing. Other than that, a very nice experience.

Bonsoir Madame G., Nous vous remercions sincĂšrement d’avoir partagĂ© votre expĂ©rience Ă  la suite de votre sĂ©jour parmi nous. Nous sommes ravis de savoir que vous avez apprĂ©ciĂ© l’accueil et le professionnalisme de notre Ă©quipe. Nous ne manquerons pas de transmettre vos chaleureux compliments Ă  Sara ainsi qu’à notre collaboratrice de la rĂ©ception. Vos mots seront Ă©galement partagĂ©s avec le reste de notre Ă©quipe, notamment notre personnel du petit-dĂ©jeuner. Nous sommes heureux que vous ayez apprĂ©ciĂ© la qualitĂ© du petit-dĂ©jeuner, la propretĂ© de votre chambre ainsi que le confort de votre lit. Nous prenons Ă©galement bonne note de vos remarques concernant l’état de la salle de douche et le fonctionnement de la climatisation. Nous comprenons votre dĂ©ception et vous assurons que vos observations sont prises au sĂ©rieux, car le confort de nos clients est une prioritĂ©. Nous vous remercions encore pour votre retour constructif et espĂ©rons avoir le plaisir de vous accueillir Ă  nouveau afin de vous offrir une expĂ©rience pleinement satisfaisante. Bien cordialement, Sophie

Customer review rating 3.5/5

Peter H. Couples - Confirmed reviews ALL

We were pleased by quality of the room (peaceful and comfortable), the very good choices at breakfast and the extremely helpful staff. The receptionist on duty on the evening of Saturday October 18th, when demonstrations and disturbances meant that many restaurants were closing, provided us with pasta, soup and wine from the fridge at very short notice and was particularly kind and reassuring. We would happily come back for another visit.

Dear Guests, Thank you very much for your thoughtful review and for sharing your experience with us. We are delighted to hear that you enjoyed the comfort and tranquillity of your room, the variety of our breakfast selection, and the attentiveness of our team. We are particularly pleased that our receptionist was able to assist you on the evening of October 18th and make you feel welcome and reassured in an unexpected situation. We will be sure to share your kind words with our team, as such recognition is greatly appreciated. Thank you once again for your trust and recommendation. We would be delighted to welcome you back to the Mercure Strasbourg for another enjoyable stay. Lolita

Customer review rating 5.0/5

Linda L. Friends - Confirmed reviews ALL

Good breakfast.

Dear Guest, Thank you for your kind review ! We are delighted to hear that you enjoyed our hotel and appreciated our breakfast. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back to the Mercure Strasbourg for another enjoyable stay. Lolita

Customer review rating 4.0/5

Graham H. Couples - Confirmed reviews ALL

The first room we were offered had a unusual noise. No one could explain where it was coming from. The staff kindly moved us to another room. The staff were friendly and helpful. The breakfast choice was excellent.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We sincerely apologize for the unusual noise you experienced in your first room and for the inconvenience this caused. We are pleased that our team was able to assist you promptly by offering you another room. We are delighted that you appreciated the friendliness and helpfulness of our staff, as well as the excellent choice at breakfast. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay. Lolita

Customer review rating 0.5/5

Netsanet H. Families - Confirmed reviews ALL

We booked 2 rooms for family of 4 so naturally one queen or full bed and 1 room with twin beds, but both rooms were both twin beds. The hotel when you first come in has some sort of moldy smell. The rooms were shabby and the bathroom walls were ‘oh boy’ they had all kinds of spots on them, I tried not to think about it bc I’d gag. The only positive is that the bedsheets were clean and the towels too We went to the sister hotel next door for a quick drink and we were rewarded by a mouse running around the bar area. And the amazing thig is that you don’t see cocktail drinks cheaper than 20 euros. Overall, I absolutely will not stay here again especially paying the amount that I paid.

Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. Regarding the bedding arrangements, our records indicate that twin rooms were booked for your stay. Unfortunately, as our hotel was fully booked at the time, we were unable to offer an alternative room configuration. We are nevertheless concerned by your comments regarding the smell in the hotel and the condition of the bathroom walls. This is not the standard of cleanliness and comfort we aim to provide, and we sincerely regret that these aspects affected your experience. Please be assured that your feedback has been taken into consideration, as guest satisfaction remains important to us. We regret that your overall experience was disappointing and thank you for bringing these matters to our attention. Lolita

Customer review rating 4.5/5

Richard E. Solo - Confirmed reviews ALL

Great location in middle of city. Nice hotel although was surprised to be met with a charge of 20 euros for parking as not on booking page. Staff we excellent. However I felt it was very basic No facilities to get a hot drink or snacks which is poor for such a branded property. Location and staff cant be faulted.

Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our central location and the service provided by our team. We are very pleased to receive your kind comments about our staff. We are sorry to hear that certain aspects of your stay did not fully meet your expectations. Regarding the car park, the rate is stated on our hotel’s website, and we thank you for bringing to our attention that this information was not sufficiently visible when booking via other platforms. We would also like to point out that a selection of snacks and drinks is available at reception, and that we offer room service. Thank you once again for your feedback, which helps us to continually improve our guests’ experience. We hope to have the pleasure of welcoming you back to Strasbourg in the future. Lolita

Customer review rating 5.0/5

Nwiya T. T. Friends - Confirmed reviews ALL

An excellent stay at Mercure Strasbourg Centre! I had a wonderful experience at this hotel. The location is perfect, just a 5-minute walk from the city centre, making it ideal for exploring Strasbourg. The staff were exceptionally friendly, welcoming, and professional. A special thank you to Lolita for the warm welcome and smooth check-in. The breakfast was very good, and the breakfast team deserves special recognition for their friendliness, attentiveness, and excellent service. Check-out was also quick, smooth, and hassle-free. Overall, outstanding hospitality, a great location, and a very pleasant stay. I would definitely recommend this hotel and look forward to coming back 😊

Thank you very much for your feedback ! We are delighted to hear that you enjoyed your stay with us, particularly our central location, the warm welcome from our team and the breakfast service. It was a real pleasure to welcome you, and I’m particularly pleased to hear that your check-in helped make for an excellent start to your stay. I’ll be sure to pass on your kind comments to our breakfast team, who will be delighted to receive your compliments. Thank you again for your review. We look forward to welcoming you back to Strasbourg ! Lolita

Customer review rating 5.0/5

Kathleen S. Friends - Confirmed reviews ALL

In Strasbourg with friends - their first time. Hotel was comfortable, clean, quiet, and convenient. Very helpful staff. Only thing was my status wasn't mentioned, no welcome gift in my room, and no mention of welcome drinks.

Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the comfort, cleanliness and peaceful atmosphere of our hotel, as well as the helpfulness of our staff. However, we sincerely apologise that your loyalty status was not taken into account and that the drinks were not offered to you as expected. We understand the importance of rewarding our loyal guests, and we regret that we did not meet your expectations in this regard. Your feedback will be passed on to our team to help us improve the recognition and experience we offer our valued members. We hope to have the pleasure of welcoming you back to Strasbourg for an even more enjoyable stay. Lolita

Customer review rating 3.5/5

Maria M. Business - Confirmed reviews ALL

Rooms quite old but clean and spacious

Thank you for your feedback. We are pleased that you appreciated the cleanliness and spaciousness of our rooms. We have taken note of your comment regarding their age and thank you for helping us improve our guests’ experience. We hope to welcome you again soon. Lolita

Customer review rating 4.5/5

Trevor M. Friends - Confirmed reviews ALL

Staff were exceptional and could speak English

Thank you very much for your kind feedback. We are delighted to hear that you appreciated the exceptional service provided by our team, as well as the ease of communication in English. Your compliments are a wonderful encouragement to us. We have also taken note of your comment regarding the window sill and the minor maintenance work required. We will ensure that this is brought to the attention of our maintenance team. It was a pleasure having you as our guest, and we hope to have the pleasure of welcoming you back to Mercure Strasbourg Centre in the near future. Lolita

Customer review rating 4.0/5

Alison S. Friends - Confirmed reviews ALL

We received a great welcome, everything was well set out, very clean and maintained well every day.

Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that you enjoyed the warm welcome, the cleanliness and the care taken throughout your stay. It was a pleasure having you with us, and we hope to have the opportunity to welcome you back again soon. Lolita

Customer review rating 4.0/5

Justin P. Couples - Confirmed reviews ALL

We like the Mercure brand. You pay for what you get but whether you pay for a small, standard or a suite, the overall standard is very good. We are fit and actively retired and like to be in the centre and walk everywhere so easy access (preferably walking distance of up to 45 minutes) from the point of arrival (usually the train station) and back again is an important factor.

Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us and that you appreciated the consistent quality of the Mercure brand. We are also pleased that our central location met your wish to explore the city on foot and allowed you to get around easily from the station. It was a pleasure to welcome you, and we hope to see you again at our hotel on your next visit. Lolita

Customer review rating 4.0/5

Magali S. Business - Confirmed reviews ALL

Mostly it was great, but as i have informed the reception : the automatic shut-off of the lights was broken. As a result I wasn't able to turn on the lights for more than 30 seconds. The breakfast was ok, maybe you could add another coffee machine, the waiting line was a bit long.

Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay overall. We are sorry for the inconvenience caused by the issue with the automatic light shut-off. We understand how frustrating this must have been and appreciate you bringing it to our reception team’s attention. We will ensure that the matter is checked and addressed. We also appreciate your suggestion regarding an additional coffee machine at breakfast. We understand that waiting in line can be inconvenient, especially during busy periods, and we will take your suggestion into consideration. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay. Lolita

Customer review rating 3.5/5

David T. Couples - Confirmed reviews ALL

AC didn’t work on second night.

Thank you for sharing your feedback. We sincerely apologize that the air conditioning did not work properly on your second night. We understand how important comfort is during your stay, and we regret the inconvenience this caused. We have shared your comment with our maintenance team to help prevent this from happening again. We hope to have the opportunity to welcome you back and provide you with the comfortable stay you deserve. Lolita

Customer review rating 5.0/5

Shaun J. F. Friends - Confirmed reviews ALL

Great location, friendly staff, clean

Dear guest, Thank you for your lovely feedback! We are delighted that you enjoyed our location, friendly staff and cleanliness. We hope to welcome you back soon! Best regards, Tamari

Other web-users rate our hotel

  • 546 reviews 9/10 Location
  • 677 reviews 6/10 Room
  • 582 reviews 8.5/10 Service
  • 8 reviews 5.6/10 WiFi
  • 309 reviews 8.7/10 Breakfast
  • 233 reviews 4.1/10 Cleanliness
  • 201 reviews 2.7/10 Vibe
  • 143 reviews 2.8/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Strasbourg Hotels