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Mercure Strasbourg Centre Hotel 4 stars

TripAdvisor rating 4.0/5 952 reviews
Mercure Strasbourg Centre Hotel
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Free access to KEEP COOL room next door, from 6 pm-11 pm, 7 days a week.

  • Close to Sofitel for bar and restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000
strasbourg
france

Tel: +33390227070

Fax: (+33)3/90227071

Contact email

Check-in from 12h00

Check out up to 12h00

  • STRASBOURG :   TOUTES LIGNES HOMME DE FER

  • By plane

    MULHOUSE BASEL At 140km / 87.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 20km / 12.5 miles

  • By helicopter

    STRASBOURG-ENTZHEIM At 20km / 12.5 miles

  • By car

    CENTRE VILLE At 3km / 1.88 miles

  • By train

    STRASBOURG At 1km / 0.63 miles

GPS :48.584833, 7.7452

Our accommodations

All our rooms are spacious and recently renovated in a contemporary style and are available with double or twin beds. The pastel decor is restful and the surroundings comfortable and designed for relaxation.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30 m²

  • Maximum capacity: 6 people

Find out more

Our guest reviews for
Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,843 reviews

tripadvisor

TripAdvisor Rating 4.0/5

952 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Average

Customer review rating 4.3/5

Samer Couples - 02/12/2019 Confirmed reviews ALL

Normal service with reception that have no experience. No good reception.

Dear Samer D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

very good

Customer review rating 4.3/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

very good except no soap in room and when I rang there was no reply - but it was not a big issue and service was good otherwise

Dear Aongus H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I really feel sorry for the soap, this should not have happened. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Thank you for a lovely stay in nice hotel with professional staff

Customer review rating 4.3/5

Danny &. L. Couples - 20/11/2019 Confirmed reviews ALL

Excellent driven and professional staff where a delight seeing to our every need! Very good location: very central, public transportation very cheap and very close by as well. Room met the requirements, showerfloor weirdly placed, odd color combinations, but the bed was as one might expect from a 4* hotel. Breakfast was good, also here compliments to the staff. We loved the bio-organic options, the cut fruit and orange juice could be real fresh to make it a perfect experience. Nespresso was the perfect finish to the breakfast <3 Tiny remark for the housekeeping, we wanted to reuse our towels to help safe the environment, but our towels where replaced even though they were not on the floor, but still hanging on the towel racks as suggested by your own advertisement in the bathroom.

Dear L. Z., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the misunderstanding of the housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dank U vel an tot ziens! Michèle Schaeffer Directrice

Very good

Customer review rating 4.3/5

B Families - 05/11/2019 Confirmed reviews ALL

Have a look with your website manager related to polices and language: 1. the Subject is written: &quot;Hôtel Mercure Strasbourg Centre <su…> cse it's not compatible. 2. the first language is German, when I probably boodked in English or French. My first reaction would be to avoid reading and answering. Bests

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. And thank you for the tips concerning the translation of the survey. And really sorry for the forced smile, I'll have to find out who was there... Please accept my sincerest apologies. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

Fine, pleasamt stay

Customer review rating 4.3/5

Anonymous Business - 01/11/2019 Confirmed reviews ALL

Reception staff very polite and helpful. Layout of breakfast buffet slightly confusing as could not find plates easily

Dear Martin L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

excellet Hotel very friedly

Customer review rating 4.3/5

Isaac R. V. Families - 28/10/2019 Confirmed reviews ALL

nice cozy ,Hotel with wonderful ambience and good breakfast I will like to go again

Dear Isaac V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

Lovely

Customer review rating 4.3/5

Anonymous Couples - 21/10/2019 Confirmed reviews ALL

Beautiful place in a beautiful city. We did loads of walking and discovering and this hotel was conveniently located.

positive

Customer review rating 4.3/5

Joseph Z. M. Business - 14/10/2019 Confirmed reviews ALL

stress free

Great Stay

Customer review rating 4.3/5

Mary K. Couples - 14/10/2019 Confirmed reviews ALL

We enjoyed staying here. Easy to get around and a lovely city.

Nice rooms but bad checkout

Customer review rating 4.3/5

Pedro Business - 12/10/2019 Confirmed reviews ALL

The check-in process was quite fast. The rooms were clean and quiet, providing a good sleep. The breakfast was ok, with good coffee but lacking variaty. More fruit, tomato and different kind of cheese would be better. The checkout was chaotic, I was there for more than 20m, with only onde person on the check out desk at 8h.

A perfect location steps from the Altstadt yet quiet.

Customer review rating 4.3/5

C. A. W. Couples - 07/10/2019 Confirmed reviews ALL

A pleasant surprise. The extremely helpful woman who greeted.us on our early arrival arranged for us to check in early, and took care of a special request. She was also very patient with our very limited French. Our room was spacious and comfortable, with a safe that accommodated both of our laptops, a hot pot, and a window that opened wide to allow fresh air.

NICE HOTEL

Customer review rating 4.3/5

Allison Couples - 05/10/2019 Confirmed reviews ALL

A friend recommended Mercure Strasbourg Centre . We usually try to stay in Mercure Hotel while travel in europe because of the high quality and locations of each property. our room was very stylish and good side bathroom. bedding was also very good. Reception was effiecient.

Thank you very much for the warm welcome of Emma, she was very helpful.

Customer review rating 4.3/5

Adeline S. Couples - 03/10/2019 Confirmed reviews ALL

Hotel is very well located and the breakfast was a very nice buffet. It will be awesome if the bathroom would be refreshed a bit. the carpet in the room is old too.

Close to city

Customer review rating 4.3/5

Sira S. Couples - 02/10/2019 Confirmed reviews ALL

Reasonable price, old but clean room with effective Wi-Fi. Please improve app., there are many error if using mobile device, Marriott Bonvoy is more user friendly.

Comfortable, clean and well-located.

Customer review rating 4.3/5

Dr R. I. Business - 29/09/2019 Confirmed reviews ALL

The staff were extremely friendly, helpful and polite. The room was clean and of decent size. It would have been nice to find vegan/gluten-free products for breakfast.

Dear Ron I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Michèle Schaeffer Directrice

Happy with our choice of hotel - good value

Customer review rating 4.3/5

Mrs. M. S. Couples - 29/09/2019 Confirmed reviews ALL

Very good Location, nice room, friendly and helpful staff. All good!

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Michèle Schaeffer Directrice

Very pleasant

Customer review rating 4.3/5

Lesley Couples - 27/09/2019 Confirmed reviews ALL

Lovely room except lighting was very poor and difficult for reading. Very comfortable bed. Excellent breakfast. Hotel very convenient for sight seeing

Dear Lesley P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will check the bedlight in the room, it should have been optimal so please accept our sincere apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Michèle Schaeffer Directrice

All was fine but the hotel is undergoing works.

Customer review rating 4.3/5

Nicolas Business - 21/09/2019 Confirmed reviews ALL

nice hotel, well located, excellent breakfast, helpful staff (tough a bit inexperienced) only downside was the on-going works inside and outside the hotel.

Dear Nicolas, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Great Location

Customer review rating 4.3/5

Sue H. Couples - 17/09/2019 Confirmed reviews ALL

In truth I would look for a different hotel if I were to return to Strasbourg. Unusually this did not feel like a 4 star hotel, more like an Ibis with a few additions. It is certainly in need of an update as it was looking very tired.

Dear Susan, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cordialement, Michele Schaeffer Directrice

Worth it!

Customer review rating 4.3/5

Ray A. Friends - 15/09/2019 Confirmed reviews ALL

Worth it!

Dear Ray A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice
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