Sofitel Strasbourg Grande Ile 5 stars

Customer review rating (ALL Rating) 4.5/5 2,246 reviews

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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Our temporary ice rink at the Christmas market

  • Enjoy Mediterranean cuisine at "La Terrace Sofitel" pop-up restaurant

  • 3229 sq. ft. (300 m²) interior garden

  • Seminar spaces with natural light and view of Saint-Pierre-le-Jeune Church

  • Bus drop-off and parking. Private parking with valet + EV charging stations

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,246 reviews

TripAdvisor Rating  4.0/5  2,102 reviews

Certificate of excellence 2024

Superb Staff

TripAdvisor rating 5.0/5

rakhee r TripAdvisor review

The location of Sofitel is amazing ..The staff is beyond helpful and kind.. I was unsure of this hotel as I had read some bad reviews but I'm pleasantly surprised to come to a hotel which is so conveniently located. The concierge was very helpful and quickly helped us book everything we needed. The reception at check in also offered excellent service in quick check in inspite of the fact that we reached the hotel before check in time.

Smell of sewage - awful stay

Customer review rating 1.0/5

Patricia Business - Confirmed reviews ALL

I stayed for three nights and the smell of sewage was overwhelming on the third floor for the entire time. Staff just shrugged and said there was nothing they could do. No apology, not even the offer of a complimentary meal or drink. Awful

Dear Mrs. R., Thank you for sharing your feedback. We deeply regret to hear about the unpleasant experience you had with the sewage smell during your stay. We sincerely apologize for the inconvenience this caused. This is not reflective of the standard of comfort and service we strive to provide. We understand how distressing this must have been and are very sorry that our staff’s response did not meet your expectations. Please know that we are investigating this issue thoroughly with our maintenance team to ensure it is resolved and prevented in the future. Your comments about the lack of an apology or compensatory gesture are taken seriously, and we will review our procedures to better address such situations. We truly value your feedback and hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attention. Best regards, Camille Renaud Executive Assistant

A Sofitel in name only

Customer review rating 2.0/5

Henry Business - Confirmed reviews ALL

Great location and good toiletries, but otherwise this is a Sofitel in name only. Tiny rooms, faded glory, poor breakfast and very little in the way of luxurious touches.

Dear Mr. F., Thank you for sharing your feedback. We are glad you enjoyed our location and the toiletries provided. However, we are sorry to hear that other aspects of your stay did not meet your expectations. We apologize if the room size, condition, and breakfast fell short of the luxurious experience you anticipated. Your comments are valuable to us, and we will review them with our team to address these issues and enhance our offerings. We appreciate your input and hope to have the chance to provide you with a more satisfying stay in the future. Best regards, Camille Renaud Executive Assistant

Well located, excellent service

Customer review rating 4.5/5

Vana M. Business - Confirmed reviews ALL

Very nice hotel, in the center, nice rooms, great comfort, a lot of personnel, everybody very kind and eager to help any time. On the environmetal side though, it is not necessary to change towels and sheets so often, or at least give an option to the client in order to avoid unnecessary washing

Dear Mitroussi V., Thank you so much for taking the time to share your positive experience at the Sofitel Strasbourg Grande Ile. We're thrilled to hear that you enjoyed our central location, comfortable rooms, and the friendliness and helpfulness of our staff. Your kind words mean a lot to us and I will ensure that this is passed on to our team. We appreciate your feedback regarding our environmental practices. We are committed to sustainability and always looking for ways to improve. We understand that changing towels and sheets frequently may not always be necessary. For future stays, we will make sure to clearly provide an option for our guests to opt-out of daily linen changes. Thank you once again for your valuable feedback. We hope to welcome you back soon! Kind regards Charlotte Guest Relations

Good service, but "Luxury room" is a joke

Customer review rating 2.0/5

Jean-paul R. Couples - Confirmed reviews ALL

Polite attendants, good car parking facilities, cleanliness. excellenbt location. But several aspects do not match the claims Sofitel is laying to. The "luxury room" was simply tiny, no space to properly unpack and put away one's things (for a 4 days stay). Anyone taller than 1.83 m can literally not use the toilets - laid out any old how. The water temperature can hardly be kept constant during a shower. The tea bags varied from day to day - total herbal to earl gray (one bag for two). In short, I think that Sofitel is an expensive joke - no comparison with the (essentially American) hotels I am used to.

Dear Mr. R., Thank you for taking the time to share your thoughts about your recent stay with us. We are glad you appreciated our service, parking facilities, cleanliness, and excellent location. However, we are truly sorry to hear that our Luxury room did not meet your expectations. It’s concerning to learn that the room size and layout did not provide the comfort and functionality you were hoping for, especially given your extended stay. We understand how important these aspects are and will review your feedback with our team to assess potential improvements. We also apologize for the issues you encountered with the water temperature and the tea selection. These are areas where we aim to offer consistent quality, and we will work to address these concerns to ensure a more satisfactory experience for our guests. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Kind regards; Camille Renaud Executive Assistant

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Other web-users rate our hotel

  • 640 reviews 9.4/10 Location
  • 918 reviews 5.4/10 Room
  • 1,264 reviews 9.2/10 Service
  • 6 reviews 9.6/10 WiFi
  • 406 reviews 5.1/10 Vibe
  • 351 reviews 8.6/10 Breakfast
  • 223 reviews 5.4/10 Amenities
  • 209 reviews 4.3/10 Cleanliness

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