Sofitel Strasbourg Grande Ile Hotel 5 stars

Customer review rating 4.4/5 9,769 reviews

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Sofitel Strasbourg Grande Ile
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+ 24 Services

Hotel extras

  • New restaurant to appreciate the best products of Alsace

  • A cocktail bar and terrace overlooking a UNESCO World Heritage Site

  • The charm of a vineyard in Strasbourg

  • Labelled ALLSAFE by Bureau Veritas

  • Undercover car park and valet parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
  • Boat excursionsPaying
Business services
  • 16 Meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 strasbourg
france

Tel: +33388154900

Fax: (+33)3/88154999

Check-in from 15h00

Check out up to 12h00

  • SOFITEL STRASBOURG GRANDE ILE :  A, B, C, D et F Homme de Fer

  • By plane

    FRANKFURT At 250km / 155.36 miles

  • By plane

    KARLSRUHE BADEN At 60km / 37.29 miles

  • By plane

    STRASBOURG ENTZHEIM At 19km / 11.81 miles

  • By train

    STRASBOURG At 1.5km / 0.93 miles

GPS :48.585184, 7.746356

Our accommodation(s)

These renovated Strasbourg accommodations provide a warm ambiance. Behind each bed, excerpts from the "Serments de Strasbourg" tell the city's history. Experience the traditional decor of this Strasbourg luxury hotel, offering upper-upscale comfort.

CLASSIC ROOM, 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 king size bed or 2 single size beds, garden view

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 queen-size bed, balcony and garden view

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 king size bed or 2 single size beds, square or garden view

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Rooms

Our restaurants and bars

TERROIR & CO

Type of cuisine: French

Discover the cuisine of Chef Mathieu Klein who refines the culinary heritage of Alsace. At Terroir & Co, with our teams, our vineyard and our delicatessen you will discover the best of the Alsace terroir including the 51 Grands Crus.

Cocktail menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LE LINK

Non contractual photo

Pass through the glass doors of this Strasbourg bar and discover Link's incredible retro chic atmosphere. Vibrant colors, freshly cut flowers and 1940s decor create a cozy environment in which to enjoy our bartender's cocktail creations.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 224

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel Strasbourg Grande Ile

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,769 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,895 reviews

Great experience with perfect room service

Customer review rating 4.0/5

Fred Couples - 05/04/2021 Confirmed reviews ALL

We spent a night as a couple at the Sofitel Strasbourg during Covid-19 crisis when all restaurants are closed in France. We booked a half board package and enjoyed the room service with very tasty food and great service. All staffs were extremely professional. I’d give a 10 for the service and food, but had to lower it as the room would need a bit of an upgrade due to aging furnitures, especially in the living room area. We stayed in a junior suite and the bedroom area as well as bathroom were perfect, excellent Bed and new bathroom with both bathtub and shower, ans a separate toilet. The living room has an outdated sofa and a desk that would benefit from being replaced as it had some dents. Overall a great experience at the Sofitel hotel in Strasbourg, but when spending some time at such a luxury Sofitel hotel, we’d expect everything to be perfect, including top of the line furnitures in the living room.

Wonderful Stay!

Customer review rating 5.0/5

Claudia R. Couples - 16/02/2021 Confirmed reviews ALL

The hotel is very well located, the staff is so nice and very professional, we had some small issues, but they fixed everything straight away! The room was nice and we had Nespresso machine, Hermes products, car park, etc It was a very pleasant day for Valentine's day. The breakfast was amazing, so much food, and so good. We will definitely come back to this hotel very soon. I highly recommend this hotel! The only thing missing was a spa :)

perfection

TripAdvisor rating 5.0/5

505leonb 23/10/2020 TripAdvisor review

kindness, cleanliness,efficiency, warm welcome, perfetc staff, nice room, good breakfast excellent location, outstanding CONCIERGE, and warm congratulations to the very present lady director Mrs Funke . If i return to Strasbourg, only one hotel THE SOFITEL . thanks

Dear Guest, What a pleasure to discover your nice review on TripAdvisor! Thank you for having taken the time to share your experience after your visit at our Sofitel Strasbourg. I am genuinely happy to read that you had a very good stay in our establishment, especially with regard to our staff. At Sofitel, we are committed to provide you with the highest quality of service for every stay. Be sure that your warm comments were already shared with our collaborators, your satisfaction is the greatest reward they could receive for their investment. We really hope to welcome you for your next journey to our beautiful city! Kindest regards, Laetitia Arnold - Head of Guest Experience

Excellent stay

Customer review rating 4.5/5

Anonymous Business - 18/10/2020 Confirmed reviews ALL

Excellent location. Excellent rooms. Excellent service! We will definitely come back.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Arnold Head of Guest Experience

Perfect location and GREAT service

Customer review rating 4.5/5

Romain Families - 06/10/2020 Confirmed reviews ALL

Stayed 1 night over the WE with my family to visit Strasbourg. Perfect location for visiting the city. The team offered a great service.

Great stay

Customer review rating 4.5/5

Natalie Business - 05/10/2020 Confirmed reviews ALL

Staff was very friendly and accommodating the whole way through. Our group had a really good stay!

Near City Center!

Customer review rating 4.5/5

Philipp Couples - 30/09/2020 Confirmed reviews ALL

Sofitel is just block's away from the main Kleber Place that is at the center of Strasbourg. Everything was walking distance and centrally located. The rooms were clean and quite large for a European hotel. We enjoyed our stay very much and the hotel even accommodated a couple's massage for us (third party sourced). Very modern looking and appealing. Staff is very friendly and helpful.

Average stay - Covid19-circumstances

Customer review rating 2.0/5

Anonymous Solo - 27/09/2020 Confirmed reviews ALL

Expensive rate, no mini bar, 45 min wait for room service, small room, 3-Star-Hotel shower

Dear Guest, Further to you stay at Sofitel Strasbourg, we are very thankful that you took the time to complete our quality survey and share with us your impressions on our establishment. Through your notation, I understand that your experience did not fulfill your expectations and I am truly sorry for that. I have taken note of your remark concerning specially the room service. I have informed our Food and Beverage Director, he joins me in presenting our sincerest apologies for the inconvenient it might have created. We hope that you will give us the opportunity to better serve you in the near future. Do not hesitate to contact me directly for your further reservation. Best regards, Laetitia Arnold Head of Guest Experience

Excellent hotel!

Customer review rating 5.0/5

Anonymous Couples - 08/09/2020 Confirmed reviews ALL

Outstanding

Well located

Customer review rating 4.0/5

Anonymous Couples - 13/03/2020 Confirmed reviews ALL

Super service from all staff. The girls on the arrivals desk were so helpful and tried to find us an upgrade for the room, but sadly none available. Maybe next time I will book the next grade room, as found ours a little small for our needs. The staff in the bar were fun and efficient. The valet parking gentlemen were helpful and attentive.

Dear Guest, I would like to thank you very much for your positive feedback further to your stay at Sofitel Strasbourg. All the staff joins me to sincerely thank you for your compliments. As we are striving to ensure the best quality of services for our guests, your satisfaction is the greatest reward for us. We will be very happy to welcome you back very soon in a larger room. Take care of yourself and your loved ones. Best regards, Laetitia Arnold Head of Guest Experience

staff development at your hotel has set a beautiful example of Hospitality

Customer review rating 5.0/5

Julian M. Couples - 10/03/2020 Confirmed reviews ALL

Everyone at the front office staff were always hospital. Beatrice the Front Office manager worked through a difficult problem with our room safe malfunction. Bertrand was everywhere and always with a smile and extraordinary spirit of hospitality and did zi mention his smile! . Sofia took our reservation accurately and arranged for an early check-in flawlessly.

Dear Guest, I would like to thank you for having taken the time to complete our satisfaction survey further to your stay at Sofitel Strasbourg Grande Ile. I am sincerely sorry for the inconvenience your room safe malfunctions might have created. However, I am glad to note that this unfortunate incident did not impact negatively the rest of your sojourn. All the staff is joining me to thank you for your beautiful comment regarding our hospitality spirit. Your satisfaction is the greatest reward for our team, which is working every day to ensure you an outstanding service. Be assured that I already shared your compliments with Beatrice, Bertrand and Sofia. They were very happy to have contributed to the smooth running of your visit. We hope to have the pleasure to welcome you back very soon in our House, Kind regards, Laetitia Arnold Head of Guest Experience

Excellent Service from Staff Saved tthe Hotel

TripAdvisor rating 4.0/5

Prefer_Luxury Family - 10/01/2020 TripAdvisor review

Room was horribly small, old and dark. We rented a suite and had a sofa bed for children to sleep in. Once sofa bed had been opened, there were hardly any room to walk or open your suitcases. It made the stay uncomfortable with the serious lack of space. During the night, there were weird clicking cracking noises coming from the air vents. With the hotel being so old, it did feel a little loud and creepy. The toilet was near the front door before living room, while the bathroom (only combination of shower/bathtub and sink) was all the way inside after the bedroom. What saved this hotel for us were the excellent staff and service. I think the girl who checked us in was Beatrice (I hope I remember her name correctly) - the one wearing glasses. She was very nice and welcoming. The bell boy who helped us was Laslo/Lazlo (not sure which version/how to spell it) and was extremely helpful and thoughtful. He even provided complimentary pretzels and bottled water for our journey to the next city when we checked out, after he helped with loading our suitcases into the car. I was informed by the staff that this is the first Sofitel in the world and while some people may prefer really old style rooms, we prefer something newer and more spacious as it really was difficult to walk around the room and quite impossible to open suitcases fully. If I have to rate on the room and comfort only, it would have been a 1-star. However like I said, the staff at this hotel were a gem. I have never felt being so welcomed at any of the other Sofitels or other 5 star hotels. Also, parking is very limited. We arrived late at the hotel, parking was already full and we had to park at a public carpark (about 10 - 15 minutes walk away). I heard from the pther guests checking in at rhe time also had the same issue. So leave your luggage at the hotel first if you have to park elsewhere. With room/comfort and parking - 1 point rating and staff/service & location - 5 points rating, technically overall rating for this hotel based on my experience should be 3 points. However as we left the hotel feeling positive and somewhat satisfied thanks to Beatrice and Laslo's caring nature, and comparing with services from other 4 and 5 star hotels (been travelling around Europe 5 weeks and stayed at around 20 hotels), I decided to be a little biased and added an extra point. Please renovate and we would like to return.

Dear Guest, I would like to thank you for giving your opinion to the Tripadvisor Community. I note with regret that your stay at Sofitel Strasbourg Grande Ile did not meet all of your expectations and I am sorry for that. You mentioned in your comment your dissatisfaction regarding your suite. Our establishment was built in 1964 and is the first Sofitel worldwide. We know that our hotel needs a refreshing and this is why your comments are really decisive in order to develop our future renovation project. I invite you to contact our Booking Manager at the following e-mail address H0568-RE@sofitel.com with the aim of discussing your preferences for your next stay among us. Moreover, our ideal location in the heart of the Alsatian capital makes the parking a tough issue and we regret that our solution was not adapted to your desires. However, I am very delighted to learn that you highly appreciated our staff. I am glad knowing that the friendliness and the helpfulness of our staff has earned your approval. Our team takes great pride in delivering extraordinary guest experiences, and your review and your 4 points are very important to us. All the collaborators are joining me to thank you for your beautiful comments. We look forward to welcome you again in Sofitel Strasbourg. Kindest regards, Laetitia Arnold Head of Guest Experience

Great!!!!

TripAdvisor rating 5.0/5

655katharin Friends getaway - 01/01/2020 TripAdvisor review

We were staying in the Sofitel for just one night, unforutnately. It was a great experience, The room was very comfy and clean, the breakfast was excellent and the service malificent! We will come back, for sure!

Dear Guest, What a pleasure to read such a beautiful comment! Thank you very much for having taken the time to share your great experience on Tripadvisor further to your stay at Sofitel Strasbourg Grande Ile. I am very delighted to discover that your stay among us was a success. Every day, our teams are dedicated to serve you in the best possible way, and your very positive feedback is a true reward for all their efforts. We hope to welcome you back very soon in your Alsatian House! Kindest regards, Laetitia Arnold Head of Guest Experience

Loved our Christmas stay!

TripAdvisor rating 5.0/5

SausalitoCamara Couples - 31/12/2019 TripAdvisor review

We spent 6 nights here over Christmas and it was perfect! The location is ideal in that it literally one block off the main centre of town on Grande Ile so we were never more than a few minutes walk to Place Kleber, the Cathedral or Petit France. Being just off the main area meant it was a more quiet respite from the busy centre. The staff was unbelievably helpful at all turns and I would like to extend a profound thank to Gregorie the concierge who helped us with something every single day and also the bellman, Laszlo, who was assuring and helpful when our train back to CDG airport was cancelled due to the strike. Truly service above and beyond from both of these gentlemen. You definitely want to see make sure to the historic wine cellar in the hospital and see the video and astronomical clock demonstration....it is worth it and fascinating! (Buy your tickets for it ahead of time! and then get in the line no later than 11am. Make sure to get in the line for those that already have tickets rather those that still need to buy them (its not well marked). We took the train to Colmar on several days and used Uber to around between the crazy charming and fairy tale towns of Equisheim (tons of charm and lots of places to wine taste), Riquewihr, Kaysersberg. If you can get an appt at Domain Weinbach for a tasting, it is literally one of the BEST in that Alsatian Region but you can't just walk in....there Grand Crus will change how you think of Alsation wine (they are hard to find because the sign on the wall says Domaine Faller, not Domaine Weinbach as it is the family name).

Great Service

TripAdvisor rating 5.0/5

globetrotter_1920 Family - 26/12/2019 TripAdvisor review

Lovely X-mas deco, centrally located, great service, parking facility not within the hotel building but parking service available, rooms small but functional, reception always very helpful and informative

Dear Guest, I would like to thank you for your nice review that you share with the community of Tripadvisor! I am delight that you enjoyed our lovely Christmas decoration inspired by the Haute Couture and our parking facilities. We are striving to ensure that a stay in our hotel is a pleasure of every moment and this is why I am happy to read that the helpful service of the reception pleased you. See you soon at the Sofitel Strasbourg Grande Ile and wish you all the best for 2020! Laetitia Arnold Head of Guest Expérience

Grand Isle Strasbourg

TripAdvisor rating 4.0/5

Mary F Couples - 20/12/2019 TripAdvisor review

The hotel is lovely with beautiful amenities and an excellent restaurant and location. Unfortunately we were not advised in advance that, in view of road and bridge closures (Dec. 2019) we would be unable to reach the hotel by car. Thus we drove around needlessly for quite a while until we called the hotel and they advised us to park in a public parking garage- which we did- and then were walked the 1kilometer to the hotel with our baggage. This despite the hotel having parking and apparently some guests (not us) receiving an email with some sort of voucher or explanation which would have allowed us to cross over to the hotel despite the closures. The room was beautiful clean and comfortable despite a flushing issue with the toilet which necessitated 5-6 attempts before clearing entirely. The bed and pillows were extremely comfortable and we enjoyed the turn down service at night. The hotel is close to the Christmas markets and the action in this delightful city.

Sofitel getting old

TripAdvisor rating 3.0/5

mattza2017 Family - 19/12/2019 TripAdvisor review

Staff as usual, very professional and nice. Location very good. Breakfast room loud and barren. Small breakfast room almost always occupied. Hotel getting old and furniture worn out. Unfortunately not worth the price. Not like sofitel know.

Perfect location and attention to detail

TripAdvisor rating 4.0/5

Joseph Normand W Business - 26/11/2019 TripAdvisor review

Sofitel Grande Ile is my preferred hotel when staying in Strasbourg. In the southwest quadrant of the island it is both out of the way, so very quiet, and close to everything (5-10 min walk to all the attractions and shopping and dining). Although some of the rooms are small they are all well appointed and the staff is always friendly and helpful and very professional.

Dear Guest, We are glad to read that you globally enjoyed your stay at the Sofitel Strasbourg Grande Ile. Your feedback is extremely valuable for us, in order to improve the quality of service that we offer our guests. I am attentive to your remark concerning the size of the room.Please note that in our House, we have several types of rooms at your disposal. For your future reservation, I suggest you to contact Delphine Winter, our Reservations Manager, at the enclosed email address: H0568-RE@sofitel.com. She will be happy to recommend a more suitable product for you. However, we thank you for your comment regarding our staff, which helps us to continuously work our excellence of services. I was also attentive to you review about our location, we are lucky to benefit from a quiet and ideal place, in the center of Strasbourg and I hope you could benefited from it to discover the historic heart of the city, which is listed as UNESCO World Heritage. I very much look forward to welcoming you back in the nearest future. Best regards, Laetitia Arnold Head of Guest Experience

strasbourg sofitel

TripAdvisor rating 5.0/5

q8ie81 Family - 23/09/2019 TripAdvisor review

great hotel in great location. i honestly felt special during my stay, specially having a 2 yr old child (loved the children bathroom set with the sandals :) couldnt ask for more. highly recommended. thank you abdullah alshatti

Dear Guest, Greeting from Strasbourg! I am glad to read that you enjoyed the outstanding location of the Sofitel Grande Ile, close to the city center, as well as our “children bathroom set”. Our guests’ satisfaction is our everyday priority! Thank you again for this beautiful review and hopefully see you soon, Kindest Regards, Head of Guest Experience

Sofitel Strasbourg - excellent hotel

TripAdvisor rating 5.0/5

HANNAPhiladelphia Family - 08/09/2019 TripAdvisor review

We stayed at this hotel last week. Hotel has an excellent location just few steps from the historic Strasbourg center. The whole staff was very helpful, courteous. Rooms present solid quality decor with superb beds. Outdoor terrace is a nice place for afternoon/evening drinks. Breakfast offers nice variety of quality food. In summary this Sofitel is an excellent choice when visiting Strasbourg .

Dear Guest, There is no greater pleasure than reading such a nice comment about your visit at the Sofitel Strasbourg Grande Ile. I was happy to read that you appreciated our ideal location, a stone’s throw from Strasbourg’s historical city center and the comfort of our hotel. We hope to welcome you very soon for your next journey in Strasbourg. Kindest Regards from European Capital, Laetitia Arnold Head of Guest Experience

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