Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.2/5 1,904 reviews

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Sofitel Strasbourg Grande Île - Image 1
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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • La terrasse de l'hôtel, véritable parenthèse de calme au coeur de Strasbourg

  • Le parking privé avec service voiturier

  • Notre patio intérieur végétalisé, un espace apaisant où profiter d'un moment de détente

  • Les espaces séminaires à la lumière du jour avec vue sur l'église Saint-Pierre-le-Jeune

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

La Brasserie vous propose de savourer des plats emblématiques de la cuisine française élaborés par le Chef Mathieu Klein.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,904 reviews

Customer review rating 5.0/5

John H. Couples - Confirmed reviews ALL

What I found the most warming was that the team at the Hotel all engaged with you but it was not mechanical. They really were wanting you to enjoy your stay and they remembered their conversations with you. The young concierge sent us to a few places of interest and always approached us when we returned to see if we had enjoyed our experience. Makes one want to return.

Dear Guest, Thank you very much for your wonderful and detailed feedback. We are truly delighted to read that you had such an excellent stay and that you appreciated our central location, the cleanliness of your room, the atmosphere of the bar and restaurant, and the quality of our teams’ service. Your kind words about the genuine and attentive approach of our staff are especially meaningful to us, as creating warm and authentic connections with our guests is exactly what we strive for. We are also very pleased to hear your special mention of our concierge team member and our bar colleague. Your compliments will be shared with them personally, and they will be very proud to know they contributed so positively to your experience. It is a real pleasure to know that your stay made you want to return, and we very much look forward to welcoming you back for another enjoyable visit. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 3.0/5

M. L. J. M. M. L. Business - Confirmed reviews ALL

The superior rooms are hardly acceptable with serious paint work needed and tired carpets.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased that you appreciated our location, the check-in experience, as well as the service provided by our team. However, we are truly sorry to read that your experience in the Superior room did not meet your expectations. Your comments regarding the condition of the paintwork and carpets have been carefully noted. Please accept our sincere apologies for the discomfort caused. This is certainly not the level of quality we aim to provide, and your feedback has been shared with our teams for immediate review and corrective action. We also regret that the overall value for money did not meet your expectations, and we appreciate your honesty, which helps us identify areas for improvement. We hope we will have the opportunity to welcome you again in better conditions and restore your confidence in our hotel. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 0.5/5

Salim A. O. Families - Confirmed reviews ALL

I stayed at Sofitel Strasbourg Grande Île and the experience was far below expectations for a hotel of this category. The room was advertised as air conditioned, yet no cooling was available. I was told the system is “seasonal,” which is misleading—especially since the room faced direct sunlight and became uncomfortably hot, making it difficult to sleep. There were also several additional uncomfortable : * €50 for early check-in * €10 to empty the minibar The overall service made things worse. Instead of feeling welcomed, I felt uncomfortable and somewhat alienated during my stay. From a hygiene and comfort perspective, the bathroom facilities were also limited. For a hotel in this price range, more modern hygiene features would be expected by many international travelers. Overall, the combination of misleading information, lack of comfort, and poor service made this stay disappointing. I would not recommend this hotel unless to my enemy ..

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are sincerely sorry to read that your experience did not meet your expectations and that several aspects of your stay led to disappointment. This is certainly not the level of comfort and service we aim to provide, and we regret that you felt this way during your visit. Regarding early check-in, we would like to clarify that as part of the ALL Accor loyalty programme, benefits such as early check-in are offered according to your membership status and subject to availability. As a Classic member, these services are not included as guaranteed benefits, which explains why they may be subject to a supplement when confirmed outside of standard conditions. Concerning the minibar, the €10 charge applies only when a full removal of items is requested prior to use, as this involves operational handling and inventory adjustment. We are sorry if this was not clearly explained at the time. We also regret your comments regarding comfort and air conditioning. In line with the system design in place, climate control operates seasonally across the hotel. While we understand this may not always meet individual expectations depending on room orientation and weather conditions, we are sorry for the discomfort this caused. Your comments about cleanliness and service have also been taken very seriously and have been shared with the relevant teams for immediate review and follow-up, as this does not reflect the standards we strive to uphold. We do, however, thank you for acknowledging the efficiency of your check-out, the WiFi, and certain aspects of our service teams. These points are appreciated and will be shared internally. We sincerely regret that your stay left such a negative impression and hope that, should you consider giving us another opportunity in the future, we will be able to provide you with a much more positive and seamless experience. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 5.0/5

Frank A. S. F. Couples - Confirmed reviews ALL

We were treated like honored guests even before we arrived on our tandem bicycle. Gregory, the concierge rode up along side of us to see if we were headed to the Sofitel A. make sure our directions were correct. Checking was a breeze ! They even upgraded us to a suite. The champagne A. snack tray was lovely. They have a great place to store bicycles. The breakfasts were awesome!

Dear Guest, Thank you so much for your wonderful review. It truly means a lot to us to read that you felt so well looked after from the moment you arrived on your tandem bicycle. Gregory will be genuinely touched to know that his gesture made such a positive impression, A. Sébastien will also be very happy to be mentioned for his care during breakfast. We are also delighted that you enjoyed the suite upgrade, the welcome touches, A. the breakfast experience. Most of all, we are glad you felt welcomed A. comfortable throughout your stay—that is exactly the feeling we hope to create for every guest. It was a real pleasure having you with us, A. we would be very happy to welcome you again whenever your travels bring you back. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 2.0/5

Fionna C. Couples - Confirmed reviews ALL

Broken window handle (woukdnt open) cracked window broken loo door handle.. all a bit tired and sad looking

Dear Guest, Thank you for taking the time to share your feedback following your recent stay, and for your comments regarding the condition of the room. We are sorry to read about the maintenance issues you encountered, including the window handle and bathroom door handle. Please be assured that this is not the standard we aim to provide, and we fully understand how this affected your overall perception of the room. I can confirm that this matter was already discussed directly with your husband at check-out, and our team acted promptly to take the necessary actions following the issues reported. At the same time, we are pleased to see your positive comments regarding the cleanliness, the check-in experience, and the team’s service, and we will certainly share this with our staff as encouragement. Thank you once again for your comments and for staying with us. We hope to have the opportunity to welcome you again for a more seamless experience. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Other web-users rate our hotel

  • 609 reviews 9.6/10 Location
  • 955 reviews 4.5/10 Room
  • 1,450 reviews 9.3/10 Service
  • 7 reviews 6.7/10 WiFi
  • 492 reviews 5.3/10 Vibe
  • 358 reviews 8.2/10 Breakfast
  • 303 reviews 3.4/10 Cleanliness
  • 278 reviews 4.1/10 Amenities

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