Sofitel Strasbourg Grande Ile 5 stars
Customer review rating (ALL Rating) 4.5/5 1,494 reviews
4 place Saint Pierre le Jeune
SOFITEL STRASBOURG GRANDE ILE: A, B, C, D et F Homme de Fer
FRANKFURT At 250km / 155 miles
KARLSRUHE BADEN At 60km / 37 miles
STRASBOURG ENTZHEIM At 19km / 11 miles
STRASBOURG At 1km / 0 miles
Check-in from - Check out up to
Gastronomes will appreciate the cuisine created by Chef Mathieu Klein at Terroir & Co. This elegant bistro highlights products from the Alsatian terroir and provides a nuanced take on local specialties.
With 4 types of rooms (classic, superior with/without balcony, luxury) and 5 types of luxury suite (Junior, Prestige, Luxury, Opera, Imperial), the hotel helps you relax, along with our superb MyBeds. WIFI, Balmain toiletries, TV with Chromecast for reading your content, mineral water and courtesy tray, some room amenities that make for a unique experience at the Sofitel Strasbourg Grande Île.
Our guest reviews
100% genuine reviews from our guestsFind out more
Beautiful hotel in great location
Customer review rating 5.0/5
Stella Families - Confirmed reviews ALL
We had a wonderful stay. Clean and spacious rooms. Great location, with nice view and everthing in walking distance. Breakfast is excellent, especially the service. Very friendly and courteous staff. Also the Concierge and Receptionist and Guest relation are very nice and helpful. And can give tips for your stay in Strasbourg.
Never seen 5 star
TripAdvisor rating 3.0/5
Balikissangel TripAdvisor review
We stayed here as part of our scenic cruise itinerary when we were decanted from the boat because of low water levels. We were supposed to be put in a hotel which was the same standard as our cruise ship – this was definitely not the case. The Sofitel in Strasbourg is really scruffy and rundown, the carpets in our room were stained and the hotel is definitely in need of a refurb! We were provided with breakfast and evening meal at this hotel and it was awful! Basically a cheap sloppy canteen style buffet. Yuk I’m not sure whether this is what scenic asked for, or just what we were given. It certainly wasn’t up to the standard of the five star cruise ship that we had been used to. There were only two lifts for the whole hotel, and we were told that if we wanted our luggage to be in our bedroom at any time soon to take it ourselves. Just not what you would expect from a so-called five star hotel.
Can’t imagine a worst customer service experience
Customer review rating 0.5/5
Anonymous Families - Confirmed reviews ALL
We booked and paid for a junior suite with air conditioning. We checked in, waited for our room to be ready, and then entered our room. Upon arriving, we realized the room was not cold - it was hot. We called for help and were told to wait as if needed time to cool off. We waited for over 4 hours and nothing changed. We went downstairs to again express concern and we were then told that the junior suites never get cool because of where they are located and the fact that there is no vent in the master bedroom (!!). NO ONE SHARED THIS WITH US DURING CHECK IN. We then asked for an alternative. We were shown a “Luxury Room” which is a standard room - much smaller than what we reserved, with no extra space for our child. We said this would not work. The manager on duty proceeded to argue with us. She shared that full families and “many adults” make that space work. I shared it’s not what we booked and won’t work for us - we need a separate space for our son - and she said there is nothing she can do. After a very argumentative experience (I asked her to stop interrupting me!) I asked for two connecting rooms. She said she can’t do that without charging more. SO - we were lied to, the only option is a smaller room without space for our child, but fixing the problem requires us paying more? She ended up moving us to two connecting rooms for 100 euro extra per night. I’ve never been so frustrated at the disrespect and lack of concern toward guests. We were punished for the hotel’s error and we were treated like a nuisance when we complained. The only option we had was to pay an extra 300 to get a room that had air conditioning and the space we needed.
Dear Guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to complete our Guest Comment. In Sofitel Hotels & Resorts, we do our best so that every minute spend with us is a pleasure, that is why I am sorry to read that we did not fully meet your expectations. We duly noted all your general comment especially regarding the air-conditioning. We do our best during this unusual situation by the weather. Concerning our staff attitude at the reception, Sofia, Front Office assistant, does all the best to offer you an other option. I'm sorry that you don't appreciate the discount she mades for you, like the parking and the good price for the second room. In order to reinstate your confidence in our hotel, you can contact me directly for your further reservation at the Sofitel Strasbourg Grande Ile. My email address : h0… I will personally ensure that your stay will be more enjoyable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I very much look forward to welcoming you back to our hotel in the near future. Yours sincerely, Laetitia Arnold Head of Communication & Guest Experience
Customer review rating 4.5/5
. Couples - Confirmed reviews ALL
It is smooth and everything is working as expected
Customer review rating 4.0/5
Rima Families - Confirmed reviews ALL
Nice atmosphere welcoming staff with clean and nice room
In partnership with TripAdvisor
Location of the hotel on a map