Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.3/5 1,842 reviews

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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • The magic and enchantment of the Christmas Market at Sofitel Strasbourg

  • The 300 m² urban vineyard, which is transformed into an ice rink during the winter season

  • Conference areas with natural light and view of Saint-Pierre-le-Jeune church

  • Private car park with valet service

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

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100% genuine reviews from our guests

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ALL Rating  4.3/5  1,842 reviews

TripAdvisor Rating  4.2/5  2,170 reviews

Certificate of excellence 2024

Great location and service, but the hotel looks its age

TripAdvisor rating 4.0/5

Mark C TripAdvisor review

We enjoyed our two nights' stay at the Sofitel Grade Ile, though as other reviewers stated, the infrastructure is quite dated and in need of a renovation. Pros: - The location was fantastic, especially if you're in Strasbourg for the Christmas markets. The hotel is at the heart of the Grande Ile, but close to the bridges and tram stop to the rest of the city. - The service was generally good and in line with a five star hotel. We had a great check-in, and the bartender was brilliant and made us some very lovely mocktails. - Although the rooms and common areas look dated and worn, the bed was still superb (as with all Sofitels) and the five star amenities were still that (e.g. top quality bedroom slippers). They also installed a lovely ice rink for the winter. - We had dinner at the Sofitel Brasserie, and the food and service were excellent. The decor and condition of the Brasserie was also markedly better than the rest of the hotel. Cons: - For the price, the hotel looks dated and in need of refurbishment. The bathroom also needs a redesign and is not the most user friendly. - The rooms are pretty small for the price.

Bonjour, Thank you for taking the time to share your feedback. We are delighted to read that you enjoyed our fantastic location, the superb service, and the experiences at the Sofitel Brasserie. It’s wonderful to know that the check-in process, the bartender’s creativity with mocktails, the quality of the bed, and our winter ice rink contributed to a memorable stay. We appreciate your comments regarding the room size and décor. Your feedback helps us continuously evaluate improvements while maintaining the charm and heritage of our hotel. We look forward to welcoming you back to the Sofitel Strasbourg Grande Île for another enjoyable experience. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Christmas Market Stay

TripAdvisor rating 1.0/5

Fearless02356097013 TripAdvisor review

This hotel is set in a perfect location and the employees who work there are wonderful. The issue with this hotel is the rooms. They are small. Carpet is worn and dust and mold on vents. This is not a 5 star hotel and you pay quite a bit of money to stay here.

Bonjour, Thank you for sharing your feedback. We are delighted that you enjoyed our location and the service provided by our team. We would like to assure you that cleanliness is a top priority at our hotel, and our rooms are thoroughly cleaned and maintained daily. We appreciate your comments regarding the room size and décor, and your feedback will be shared with our team as we continue to enhance the guest experience. We hope to welcome you back in the future for another enjoyable stay. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 1.5/5

Jordan C. Business - Confirmed reviews ALL

We loved the location of the hotel and the very friendly staff. For the high price point, we were very disappointed with how tired and worn out the room was. Even the carpet was very worn out and smelled bad.

Customer review rating 3.0/5

Patricia G. Couples - Confirmed reviews ALL

This hotel could be very beautiful. Sadly it is in desperate need of an update. Carpets, furniture all badly stained. It is in a great location, especially if you go to the Christmas markets,.

Customer review rating 4.5/5

Rolf O. Couples - Confirmed reviews ALL

All very good, great Concièrges and F&B Director - breakfast average, not as good as other Sofitels. I trust partly because of space limitations

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Other web-users rate our hotel

  • 594 reviews 9.5/10 Location
  • 904 reviews 4.7/10 Room
  • 1,296 reviews 9.2/10 Service
  • 6 reviews 8.8/10 WiFi
  • 433 reviews 4.8/10 Vibe
  • 320 reviews 7.5/10 Breakfast
  • 287 reviews 3.6/10 Cleanliness
  • 264 reviews 4.4/10 Amenities

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