Sofitel Strasbourg Grande Ile Hotel 5 stars

Customer review rating 4.4/5 9,445 reviews
Sofitel Strasbourg Grande Ile
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+ 25 Services
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Hotel extras

  • New restaurant celebrating the best produce from Alsace

  • A cocktail bar and terrace overlooking a monument classed as a UNESCO World Heritage Site

  • The charm of a vineyard in Strasbourg

  • A hotel in the heart of the city, with the whole of Strasbourg at your feet

  • Covered car park and valet service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions
Business services
  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000
strasbourg
france

Tel: +33388154900

Fax: (+33)3/88154999

Contact email

Check-in from 15h00

Check out up to 12h00

  • SOFITEL STRASBOURG GRANDE ILE :   A, B, C, D et F Homme de Fer

  • By plane

    FRANKFURT At 250km / 155.36 miles

  • By plane

    KARLSRUHE BADEN At 60km / 37.29 miles

  • By plane

    STRASBOURG ENTZHEIM At 19km / 11.81 miles

  • By train

    STRASBOURG At 1.5km / 0.93 miles

GPS :48.585184, 7.746356

Our accommodations

These renovated Strasbourg accommodations provide a warm ambiance. Behind each bed, excerpts from the "Serments de Strasbourg" tell the city's history. Experience the traditional decor of this Strasbourg luxury hotel, offering upper-upscale comfort.

CLASSIC ROOM, 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 king size bed or 2 single size beds, garden view

  • Max. number of persons: 2
  • Area: From 20
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 queen-size bed, balcony and garden view

  • Max. number of persons: 2
  • Area: From 20
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Accessible room

LUXURY ROOM, 1 king size bed or 2 single size beds, square or garden view

  • Max. number of persons: 3
  • Area: From 24
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Accessible room

JUNIOR SUITE, 1 king size bed, 1 lounge area

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

PRESTIGE SUITE, 1 king size bed, separate lounge, garden view

  • Max. number of persons: 4
  • Area: From 53
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY PRESTIGE SUITE, 2 king size beds, 2 bedrooms, separate lounge, square view

  • Max. number of persons: 6
  • Area: From 82
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

OPERA SUITE, 1 king size bed, terrace, square and cathedral view

  • Max. number of persons: 4
  • Area: From 97
  • Views: Garden side, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

IMPERIAL SUITE, 2 king size beds, 2 bedrooms, terrace, square and cathedral view

  • Max. number of persons: 6
  • Area: From 148
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

TERROIR & CO

Type of cuisine: French

Discover the cuisine of Chef Mathieu Klein who refines the culinary heritage of Alsace. At Terroir & Co, with our teams, our vineyard and our delicatessen you will discover the best of the Alsace terroir including the 51 Grands Crus.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LE LINK

Photo non contractuelle / Strictly non binding

Pass through the glass doors of this Strasbourg bar and discover Link's incredible retro chic atmosphere. Vibrant colors, freshly cut flowers and 1940s decor create a cozy environment in which to enjoy our bartender's cocktail creations.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 224

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel Strasbourg Grande Ile

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,445 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,865 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

I would absolutely book again if in the area

Customer review rating 4.4/5

Courtney Business - 12/02/2020 Confirmed reviews ALL

The staff was exceptional, the food was excellent and my room was so comfortable.

Dear Guest, Thank you very much for your nice review further to your stay at Sofitel Strasbourg Grande Ile ! It is a great pleasure to read that you highly appreciated our food, your room and especially the kindness and professionalism of our team which is working day after day to ensure you an outstanding service. Your satisfaction is the greatest reward for us. We look forward to welcoming you again very soon in our Alsatian House, Kindest regards, Laetitia Arnold Head of Guest Experience

Perfect service and best location

Customer review rating 4.4/5

B. J. Families - 11/02/2020 Confirmed reviews ALL

It was the best hotel experience! All the staffs gave their best to make our staying happily and comfortably. They were smiling all the time and were ready to do everything for u. Expecially concierge Mr. Gregory! We want to thanks him again for all his professional service, his tips for restaurants and his useful advices for our short trip to colma.

Dear Guest, I would like to sincerely thank you for having taken the time to share your feelings further to your stay at Sofitel Strasbourg by completing our satisfaction survey. It is a great pleasure to discover such a beautiful feedback! All the team is delighted to learn that your stay among us was an unforgettable experience! I already have shared your comment with all of them, and especially Gregory, who was deeply touched by your compliments. I am glad to know that you benefited from the precious advice of our Conciergerie Clefs d'Or. Your satisfaction is the greatest reward for all of us. However, I have taken note of your remarks concerning our breakfast buffet. I am sorry to read that you expected more variety. Please be assured that I have shared your mention with our Food & Beverage Director so that the necessary measures will be taken. We look forward to welcoming you again very soon in our Alsatian House, Laetitia Arnold Head of Guest Experience
Customer review rating 4.4/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

With the exception of the fact that you double-charged my room (as a member of the Greek Parliament participating in the Council of Europe the expenses were paid by the Greek delegation and you also debited my credit card and in fact well over the expense) all the rest it was good. Theodore R.

Dear Guest, We appreciate the fact that you have taken the time to answer our satisfaction survey further to your stay at Sofitel Strasbourg and we would like to thank you for that. I regret to read that your visit among us was not fully up to your expectations and I am sorry about it. Be assured of my entire attention regarding your comment concerning the double-charged of your room. The amount was a preauthorization blocked on your credit card, not a payment. This guarantee was cancelled at your check-out time. We are truly sorry for this trouble but the release time of this amount on the credit card depends of your bank and not of our service. We recommend you to contact your bank in order to solve this problem. The Head of the Front Office joins me in presenting our sincerest apologies for the inconvenience it might have created. I would like to emphasize the fact that this kind of incident does absolutely not reflect the quality of services we are used to offer to our guests. However, I am glad to read that apart from this situation, your stay among us was a success. We look forward to welcoming you again soon and make you live a flawless experience, Kindest regards, Laetitia Arnold Head of Guest Experience

Good stay

Customer review rating 4.4/5

Ünal Ç. Business - 09/02/2020 Confirmed reviews ALL

I feel always comfortable at Sofitel Strasbourg.

Dear Guest, I am delighted to discover such a nice feedback from one of our loyal guest! I would like to thank you very much for having taken the time to complete our satisfaction survey and also for figuring among our most faithful customer. All the team is glad to know that you always feel comfortable among us, and it is always a great pleasure to welcome you. We look forward to receiving you again very soon in your Alsatian House, Kindest regards, Laetitia Arnold Head of Guest Experience

Beautiful hotel in the centre of Strasbourg

Customer review rating 4.4/5

Igor Business - 02/02/2020 Confirmed reviews ALL

Stayed for two nights for a business trip. The hotel was very easy to get to from the main train station (it's well withing walking distance). The staff were super friendly, and the room was nice. They had a small fitness, which was great in the morning. The meeting rooms were also nice, and did not feature those annoyingly coloured rugs found in so many places. Well worth it, would stay there again.

Dear Guest, Thank you for having taken the time to complete our satisfaction survey following your recent stay at Sofitel Strasbourg. We are striving to ensure that a sojourn in our establishment is an amazing experience, and I am glad to read that it was your feeling further to your stay. I am thrilled to learn that you enjoyed our fitness, our meeting rooms, the comfort of our rooms and our friendly staff. This latter makes everything possible to offer you the best quality of services and your satisfaction is their greatest reward. We will be very pleased to welcome you back very soon, Sincerely, Laetitia Arnold Head of Guest Experience

Good location

Customer review rating 4.4/5

Anonymous Business - 29/01/2020 Confirmed reviews ALL

Very good service at reception, both check in and out. Short walking from the bus. Breakfast quite good, lunch not so good. Room equipment was very good.

Dear Guest, Further to your stay at Sofitel Strasbourg, you took the time to complete our quality survey and I thank you for that. I am glad to learn that your sojourn among us was a success, except for your lunch and I sincerely regret that. Please be assured that I have informed our Chef about your remark on the tastiness of our food. He joins me to offer you our apologies. However, I am delighted to read that you enjoyed our ideal location in the heart of the European Capital, the equipment of your room, the quality of our services and finally our Alsatian inspired breakfast. For your information, in Sofitel, only grades from 90/100 allow our teams to be truly rewarded on the quality of their labors. We hope to have the pleasure to welcome you back soon, Sincerely, Laetitia Arnold Head of Guest Experience

Best in Strasbourg

Customer review rating 4.4/5

Clement Families - 29/01/2020 Confirmed reviews ALL

Always a great stay, and especially Manon from the Front Office, very helpful, proffesional and beautiful smile.

Dear Guest, Further to your second sojourn at Sofitel Strasbourg Grande Ile, you took the time to complete our satisfaction survey and I would like to thank you for having chosen to stay with us again for your escapade in Strasbourg. I take note of your remark concerning your Sunday brunch and I am sorry to learn that you did not appreciate the food. May I ask you what disappoints you, so that I can inform my Food & Beverage Director? It is very important for us to offer you the best quality of meals and service for a beautiful experience at our Brunch. However, I am thrilled to read such a positive feedback, that I already have shared with Manon. She was very happy to have contributed to the smooth running of your visit among us. I hope that we will have the occasion to greet you back very soon, Best regards, Laetitia Arnold Head of Guest Experience

Clean

Customer review rating 4.4/5

Vsm Business - 28/01/2020 Confirmed reviews ALL

Check-in very good Room very clean Gym is well-equipped

Dear Guest, Thank you for having taken the time to answer to our quality survey following your recent visit at Sofitel Strasbourg Grande Ile. I am very glad to read that you appreciated your check-in, the cleanliness of your room and our gym’s equipment. However, in Sofitel we only consider a 90 or 100/100 as a sigh of success. Our staff do their best to offer a fantastic experience to all our clients. May I ask you what could we have done to make your journey more satisfying? Do not hesitate to contact me directly. The review of our guests really matter for us to offer always the best quality of services. We hope to have the pleasure to welcome you back soon in our House, Best regards, Laetitia Arnold Head of Guest Experience

Well located. Good bar. Restaurant food not great

Customer review rating 4.4/5

Anonymous Business - 28/01/2020 Confirmed reviews ALL

Friendly and helpful staff. Particularly good concierge service and breakfast service. Restaurant food for dinner is poor and room service menu is very limited and not good

Dear Guest, Further to your stay at Sofitel Strasbourg Grande Ile, you took the time to complete our guest satisfaction survey and I would like to thank you for that. It is with regrets that I discover that your experience among us did not meet entirely your expectations. I am attentive to your comment concerning the food in our restaurant and Room Service. I am really sorry to learn that you did not like your dinner, and that you could not have the choice that you hoped for. I alerted our Food & Beverage Director about your feelings. Moreover, I note your remark relating to your room facilities. For the anecdote, our Sofitel is the first worldwide. Even though we are very proud of its history, we know that our establishment needs a refreshing. You can be assured that your observation will help us in the development of our future renovation project. However, I am delighted to learn that you appreciated the friendliness and helpfulness of our staff, and particularly the services of our breakfast’s team and our Les Clefs d’Or concierges. We hope to have the pleasure to welcome you back soon in our House, Best regards, Laetitia Arnold Head of Guest Experience

Perfect place to stay

Customer review rating 4.4/5

Lina Business - 27/01/2020 Confirmed reviews ALL

Perfect care of people, nice rooms, very delicious breakfast, really enjoy the stay.

Dear Guest, Thank you for having taken the time to answer our satisfaction survey and for sharing such a positive feedback with us. It is a great pleasure to read that your sojourn at Sofitel Strasbourg Grande Ile was perfect. I am delighted to discover that you enjoyed your room, our breakfast with Alsatian flavors, and the kindness of our staff. We hope to welcome you back very soon in our House, Best regards, Laetitia Arnold Head of Guest Experience

Very loud noises from a pipe (?) or heating system

Customer review rating 4.4/5

Tomasz Business - 27/01/2020 Confirmed reviews ALL

For the whole night there was some irregular noise coming from the space close to window (pipe? heating system?). It was not possible to sleep properly. My room was at the Mezzanine level. Otherwise, the hotel and its services were top level.

Dear Guest, Further to your stay at Sofitel Strasbourg Grande Ile, you took the time to complete our satisfaction survey and I would like to thank you for that. I am really sorry to read that your experience did not fulfill your expectations. I am particularly attentive to your comment concerning the noise in your room. You can be assured that I have immediately alerted our Technical Director so that he can take the appropriate measures forthwith. He joins me in presenting our sincerest apologies for the inconvenience. Through your notation, I understand that this disruption did impact negatively your stay, and I truly regret that. However, our staff is committed to make your stay at Sofitel an amazing experience and this is why I am very pleased to discover that our establishment and the services provided were on the top level. We hope to have the pleasure to welcome you back soon, Kindest regards, Laetitia Arnold Head of Guest Experience

Great location, comfortable bed.

Customer review rating 4.4/5

S. K. Business - 27/01/2020 Confirmed reviews ALL

I stayed in Strasbourg before heading into the work week, having traveled from the US. It was the perfect spot to acclimate to the EU timezone.

Dear Guest, Following your stay at Sofitel Strasbourg, you took the time to fill out our satisfaction survey and I would like to thank you for that. I am very glad to learn that your sojourn among us was a success and that it enabled you to acclimate to the European time zone. We are lucky to benefit from a quiet and ideal place in the heart of the Alsatian capital and I am happy to read that you enjoyed it. I also note that you liked the comfort of our MyBed bedding, exclusively available in Sofitel Hotels & Resorts, and the kindness and helpfulness of our staff. The latter makes everything possible in order to offer every day the best experiences to our guests. We look forward to welcoming you again very soon, Sincerely, Laetitia Arnold Head of Guest Experience

Well located

Customer review rating 4.4/5

Franco Business - 27/01/2020 Confirmed reviews ALL

The people at the hotell are friendly and helpful

Dear Guest, I would like to thank you for your nice review and for having taken the time to complete our satisfaction survey. I am very glad to read that you enjoyed our ideal location in the heart of the Alsatian capital and also the friendliness and kindness of our staff. I already have relayed your compliments to the reception’s and restaurant’s staff, who are very thankful for your comment. We look forward to welcoming you again very soon, Best regards, Laetitia Arnold Head of Guest Experience

Pleasant stay

Customer review rating 4.4/5

Kareldr Business - 23/01/2020 Confirmed reviews ALL

All was OK. Hotel took care for the car to park it (paid service). Room was reasonable spacious for few days business stay. Service was professional and likeable. Breakfast with good selection of food and drinks. Meeting itself well organized within the premises.

Dear Guest, I would like to thank you very much for having taken the time to complete our satisfaction survey following your professional stay at Sofitel Strasbourg. I am delighted to read that your stay among us was pleasant. However, I take note of your remark concerning the fridge in your room. I am sorry that you have been disturbed by its unusual noise. I have alerted our Technical Director, so that he can immediately take the necessary measures. Moreover, I would like to thank you for your understanding related to your breakfast. Be assured that I have personally informed our Food & Beverage Director of your recommendation, in order to avoid in the future these types of situations. Nevertheless, I am very glad to read that you enjoyed your room, the quality and large choice of our Alsatian inspired breakfast, the organization of your meetings and also the professionalism of our staff. Your satisfaction is for them the best reward. It is a pleasure to know that your stay with us was enjoyable and we hope that we will have the occasion to welcome you back soon! Sincerely, Laetitia Arnold Head of Guest Experience

Weekend Trip

Customer review rating 4.4/5

Kellen H. Couples - 17/01/2020 Confirmed reviews ALL

Our experience at Sofitel Strasbourg was wonderful. The hotel was beautiful, the staff was exceptional, and the location is ideal for visiting Strasbourg. We will definitely return.

Dear Guest, I would like to thank you for sharing your impressions with us further to your sojourn at Sofitel Strasbourg Grande Ile. I am absolutely delighted to read that your experience among us was wonderful. It is with a great pleasure that I discover that you appreciated our hotel in general, our exceptional staff and also our privileged location in the heart of our beautiful Alsatian capital. We look forward to welcome you again very soon, Kindest regards, Laetitia Arnold Head of Guest Experience

AT HOME

Customer review rating 4.4/5

Ahmet T. Couples - 15/01/2020 Confirmed reviews ALL

It was perfect .Nice welcoming ,like staying at home..

Dear Guest, Further to your stay at Sofitel Strasbourg Grande Ile, you took the time to answer our satisfaction survey and I would like to thank you for that. I am very pleased to learn that your sojourn among us was perfect. Your satisfaction is for our staff the greatest reward, who works day after day to offer you an irreproachable service. We look forward to welcoming you back in your Alsatian home, Best regards, Laetitia Arnold Head of Guest Experience

Horrible

Customer review rating 4.4/5

Noor A. Families - 14/01/2020 Confirmed reviews ALL

The only employee I’ll give credit is Mariam the concierge (she greeted us on arrival however she went on holiday... in sure if she was there I’ll probably have a better experience). However the rest is unprofessional in each and every way.

Dear Guest, I would like to thank you for sharing with us your experience and taking the time to complete our satisfaction survey following your stay at Sofitel Strasbourg Grande Ile. I sadly note that your visit among us did not meet your expectations, please allow me to express my sincerest apologies. As the reviews of our clients really matter to us in order to always offer the best quality of services, may I ask you how could we have made your experience completely satisfying? Do not hesitate to reach me on h0… to give us more details on what has dissatisfied you. Your sojourn does absolutely not reflect the quality of the services we usually offer to our customers. We appreciate that you shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I stay at your disposal, Best regards, Laetitia Arnold Head of Guest Experience

Nice Hotel however...

Customer review rating 4.4/5

Marc Couples - 11/01/2020 Confirmed reviews ALL

We have booked a Junior Suite for two nights for our trip in Strasbourg. We stayed several times in this hotel in the past and always were happy. The room was quite nice, however we had to face a disappointment. At the breakfast buffet, all the bread and the cakes (including the famous Alsatian Kougloff) were sliced really thin and in advance which results with bread and cakes totally dry!!! This is a pity and for sure it is not acceptable for a 5 stars hotel. I have never faced something like that in other 5 stars hotels. After a talk with a manager, the only answer he could give me was: "Sorry this our standard and this is to help the client to have a more quicker breakfast!!! A bit strange...

Dear Guest, I would like to thank you for your loyalty and also for sharing your experience in Sofitel Strasbourg Grande Ile. In Sofitel Hotels & Resorts, we do our best so that every minute spend with us is a pleasure, that is why I am sorry to read that we did not fully meet your expectations. I have personally alerted our Food and Beverage Director, regarding your dissatisfaction with your breakfast. All these experiences do not reflect the usual quality of service that we offer to our guests. The entire team joins me in offering our sincerest apologies. However, I am really delighted to read that you always have been happy during your several stays. I hope to welcome you again for your next journey in Strasbourg. Yours sincerely, Laetitia Arnold Head of Guest Experience

Fantatsic stay in Strasbourg

Customer review rating 4.4/5

Rolf Couples - 11/01/2020 Confirmed reviews ALL

Celebrated our 33 wedding anniversary at the Strasbourg Sofitel and it was a fantastic experience

Dear Guest, I would like to thank you for choosing to stay at the Sofitel Grande Ile for such a beautiful occasion and also for taking the time to complete our Guest Satisfaction Survey. Congratulations on your 33rd Anniversary! It is a great pleasure to read that your sojourn among us was a fantastic experience! We look forward to welcoming you on your next journey to Strasbourg in the near future. Kind regards, Laetitia Arnold Head of Guest Experience

Excellent Service from Staff Saved tthe Hotel

TripAdvisor rating 4.5/5

Prefer_Luxury Family - 10/01/2020 TripAdvisor review

Room was horribly small, old and dark. We rented a suite and had a sofa bed for children to sleep in. Once sofa bed had been opened, there were hardly any room to walk or open your suitcases. It made the stay uncomfortable with the serious lack of space. During the night, there were weird clicking cracking noises coming from the air vents. With the hotel being so old, it did feel a little loud and creepy. The toilet was near the front door before living room, while the bathroom (only combination of shower/bathtub and sink) was all the way inside after the bedroom. What saved this hotel for us were the excellent staff and service. I think the girl who checked us in was Beatrice (I hope I remember her name correctly) - the one wearing glasses. She was very nice and welcoming. The bell boy who helped us was Laslo/Lazlo (not sure which version/how to spell it) and was extremely helpful and thoughtful. He even provided complimentary pretzels and bottled water for our journey to the next city when we checked out, after he helped with loading our suitcases into the car. I was informed by the staff that this is the first Sofitel in the world and while some people may prefer really old style rooms, we prefer something newer and more spacious as it really was difficult to walk around the room and quite impossible to open suitcases fully. If I have to rate on the room and comfort only, it would have been a 1-star. However like I said, the staff at this hotel were a gem. I have never felt being so welcomed at any of the other Sofitels or other 5 star hotels. Also, parking is very limited. We arrived late at the hotel, parking was already full and we had to park at a public carpark (about 10 - 15 minutes walk away). I heard from the pther guests checking in at rhe time also had the same issue. So leave your luggage at the hotel first if you have to park elsewhere. With room/comfort and parking - 1 point rating and staff/service & location - 5 points rating, technically overall rating for this hotel based on my experience should be 3 points. However as we left the hotel feeling positive and somewhat satisfied thanks to Beatrice and Laslo's caring nature, and comparing with services from other 4 and 5 star hotels (been travelling around Europe 5 weeks and stayed at around 20 hotels), I decided to be a little biased and added an extra point. Please renovate and we would like to return.

Dear Guest, I would like to thank you for giving your opinion to the Tripadvisor Community. I note with regret that your stay at Sofitel Strasbourg Grande Ile did not meet all of your expectations and I am sorry for that. You mentioned in your comment your dissatisfaction regarding your suite. Our establishment was built in 1964 and is the first Sofitel worldwide. We know that our hotel needs a refreshing and this is why your comments are really decisive in order to develop our future renovation project. I invite you to contact our Booking Manager at the following e-mail address H0568-RE@sofitel.com with the aim of discussing your preferences for your next stay among us. Moreover, our ideal location in the heart of the Alsatian capital makes the parking a tough issue and we regret that our solution was not adapted to your desires. However, I am very delighted to learn that you highly appreciated our staff. I am glad knowing that the friendliness and the helpfulness of our staff has earned your approval. Our team takes great pride in delivering extraordinary guest experiences, and your review and your 4 points are very important to us. All the collaborators are joining me to thank you for your beautiful comments. We look forward to welcome you again in Sofitel Strasbourg. Kindest regards, Laetitia Arnold Head of Guest Experience
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