Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.2/5 1,836 reviews

Best price
guarantee
Sofitel Strasbourg Grande Île - Image 1
Sofitel Strasbourg Grande Île - Image 2
Sofitel Strasbourg Grande Île - Image 3
Sofitel Strasbourg Grande Île - Image 4
4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • The magic and enchantment of the Christmas Market at Sofitel Strasbourg

  • The 300 m² urban vineyard, which is transformed into an ice rink during the winter season

  • Conference areas with natural light and view of Saint-Pierre-le-Jeune church

  • Private car park with valet service

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,836 reviews

TripAdvisor Rating  4.2/5  2,171 reviews

Certificate of excellence 2024

Great location and service, but the hotel looks its age

TripAdvisor rating 4.0/5

Mark C TripAdvisor review

We enjoyed our two nights' stay at the Sofitel Grade Ile, though as other reviewers stated, the infrastructure is quite dated and in need of a renovation. Pros: - The location was fantastic, especially if you're in Strasbourg for the Christmas markets. The hotel is at the heart of the Grande Ile, but close to the bridges and tram stop to the rest of the city. - The service was generally good and in line with a five star hotel. We had a great check-in, and the bartender was brilliant and made us some very lovely mocktails. - Although the rooms and common areas look dated and worn, the bed was still superb (as with all Sofitels) and the five star amenities were still that (e.g. top quality bedroom slippers). They also installed a lovely ice rink for the winter. - We had dinner at the Sofitel Brasserie, and the food and service were excellent. The decor and condition of the Brasserie was also markedly better than the rest of the hotel. Cons: - For the price, the hotel looks dated and in need of refurbishment. The bathroom also needs a redesign and is not the most user friendly. - The rooms are pretty small for the price.

Bonjour, Thank you for taking the time to share your feedback. We are delighted to read that you enjoyed our fantastic location, the superb service, and the experiences at the Sofitel Brasserie. It’s wonderful to know that the check-in process, the bartender’s creativity with mocktails, the quality of the bed, and our winter ice rink contributed to a memorable stay. We appreciate your comments regarding the room size and décor. Your feedback helps us continuously evaluate improvements while maintaining the charm and heritage of our hotel. We look forward to welcoming you back to the Sofitel Strasbourg Grande Île for another enjoyable experience. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 2.0/5

Sally S. Couples - Confirmed reviews ALL

Rooms were outdated and small. Carpet was not clean in our room.

Dear Guest, thank yo for sharing your experience with us. We are glad you appreciated our convenient location and the ability to book directly with a special rate. We sincerely regret that your room did not meet your expectations in terms of size and décor. Please be assured that the room was clean, but we understand that the worn condition of the carpets and furnishings affected your experience. Your comments have been shared with our team. We truly value your feedback and hope to have the opportunity to welcome you again, providing a much-improved and fully satisfying experience. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 5.0/5

Timothy A. Couples - Confirmed reviews ALL

Great location, lovely rooms and fantastic staff.

Dear Guest, Thank you so much for taking the time to share your wonderful feedback. We are thrilled to read that you enjoyed the location, your room, and especially the service from our team. I will be sure to pass along your kind words to our bar staff—they will be delighted to know their efforts made your evenings so enjoyable. It’s also great to hear that your experience with the ALL Accor app and our daily housekeeping met your expectations. Your high ratings across all aspects of your stay truly motivate us to keep delivering memorable experiences to our guests. We look forward to welcoming you back on your next visit and hope to provide another relaxing and enjoyable stay. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 0.5/5

Samantha P. Couples - Confirmed reviews ALL

Given the high rates this Sofitel standards are quite low compared to other Sofitels in Europe. Check in experience lacked a luxury feel, porters and front office did not attempt to greet us each time we entered the hotel, staff made a mix up on the welcome drinks costing me $100 AUD, room was extremely small with the TV overhanging into the bathroom entrance, rooms are in desperate need of renovations. It was quite disappointing as I was excited to stay in the first Sofitel in the world however, even the service was not able to turn around the tired property.

Dear Guest, Thank you for sharing your feedback. We are truly sorry that your stay did not meet your expectations and for any disappointment caused. Please be assured that your comments have been shared with our team as we continuously strive to improve our service and guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the Sofitel standards. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 3.0/5

Esperanza O. Families - Confirmed reviews ALL

The room especially the carpet is dirty and old. The breakfast buffet is with very limited selection and small space. The time for check in should be 3 pm but the Room was not yet available.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations. I apologize for the inconvenience caused by the delayed room availability, as well as for the condition of the carpet and the limitations you experienced with the breakfast area. Your comments regarding our team’s service have been shared with the relevant department so that we can improve our approach and ensure a more accommodating and attentive experience for our guests. We truly value your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the standards we strive to uphold. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

In partnership with TripAdvisor

Other web-users rate our hotel

  • 594 reviews 9.5/10 Location
  • 904 reviews 4.7/10 Room
  • 1,296 reviews 9.2/10 Service
  • 6 reviews 8.8/10 WiFi
  • 433 reviews 4.8/10 Vibe
  • 320 reviews 7.5/10 Breakfast
  • 287 reviews 3.6/10 Cleanliness
  • 264 reviews 4.4/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Strasbourg

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.