Easy check in and lovely staff

The Hotel is too old. The AC was not working fine, the refrigerator was not working, the security saving box was not working, the valet parking was not around at all every time I arrive to the hotel, the room decor is extremely old. I have stayed in 3 other different Sofitel around the world and this is the first bad experience in Sofitel. Actually, this Hotel has only the name out of the Sofitel chain.. the rest is a 3 stars hotel

In general the stay was fine. The staff were excellent but there appears to be a constraint on staff numbers by management which means too few doing too much. A classic is the concierge who is parking cars, helping guests, carrying luggage and general go to person. It might seem to add to the bottom line but it is shortsighted. Not having a functioning restaurant is a real negative for us. In fact, had we known we would not have stayed. How you expect guests to handle inclement weather seems to be overlooked. Eating snack food at miniature tables in the bar is NOT the solution or, to be blunt, was a terrible experience.

We enjoyed the hotel, the very kind staff, the great location and the nice breakfast. Our room was generally nice, but it‘s condition did not live up to the 5-star standard, nor the price we paid for it. Our room (Nr. 525, junior suite) had the following problems: A door that didn‘t lock properly. When you put slight pressure on the door from the outside and pressed the door handle, the door would open without a room key. We asked 3 times to have it fixed, and by the last day it was a bit better, but not exactly fixed. The fridge of the room hat parts coming off of it and the wiring behind it did not seem very safe from a fire-hazard perspective. The light sensor in the bathroom was malfunctioning and kept randomly turning on and off during the whole night and it would also turn off the light sometimes while someone was in it.

No wake up call No telephone No air conditioning No operating coffee machine