In general the stay was fine. The staff were excellent but there appears to be a constraint on staff numbers by management which means too few doing too much. A classic is the concierge who is parking cars, helping guests, carrying luggage and general go to person. It might seem to add to the bottom line but it is shortsighted. Not having a functioning restaurant is a real negative for us. In fact, had we known we would not have stayed. How you expect guests to handle inclement weather seems to be overlooked. Eating snack food at miniature tables in the bar is NOT the solution or, to be blunt, was a terrible experience.

We enjoyed the hotel, the very kind staff, the great location and the nice breakfast. Our room was generally nice, but it‘s condition did not live up to the 5-star standard, nor the price we paid for it. Our room (Nr. 525, junior suite) had the following problems: A door that didn‘t lock properly. When you put slight pressure on the door from the outside and pressed the door handle, the door would open without a room key. We asked 3 times to have it fixed, and by the last day it was a bit better, but not exactly fixed. The fridge of the room hat parts coming off of it and the wiring behind it did not seem very safe from a fire-hazard perspective. The light sensor in the bathroom was malfunctioning and kept randomly turning on and off during the whole night and it would also turn off the light sometimes while someone was in it.

No wake up call No telephone No air conditioning No operating coffee machine

Stayed at hotel for 3 nights, great hotel, nice location and very friendly staff.

Very good stay as usual. I just regretted that the water bottles are less numerous and not next to the bed as previously. The overall economical justification can be understood but nevertheless it corresponds to a lowering in term of standing.