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Sofitel Strasbourg Grande Ile Hotel 5 stars

Customer review rating 4.4/5 9,998 reviews

ALLSAFE approved hotel

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Sofitel Strasbourg Grande Ile
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+ 25 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Chef Mathieu Klein's Alsatian-inspired restaurant

  • The terrace and the retro-chic of the Link Bar

  • Private car park with valet service and charging stations

  • Our hybrid seminar areas and your events in our vineyard

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping Paying
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage Paying
  • Babysitting on request
  • Boat excursions Paying
Business services
  • 16 Meeting room(s)

Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 strasbourg
france

Tel: +33388154900

Fax: (+33)3/88154999

Check-in from 15h00

Check out up to 12h00

  • SOFITEL STRASBOURG GRANDE ILE :  A, B, C, D et F Homme de Fer

  • By plane

    FRANKFURT At 250km / 155.36 miles

  • By plane

    KARLSRUHE BADEN At 60km / 37.29 miles

  • By plane

    STRASBOURG ENTZHEIM At 19km / 11.81 miles

  • By train

    STRASBOURG At 1.5km / 0.93 miles

GPS :48.585184, 7.746356

Our accommodation(s)

With 4 types of rooms (classic, superior with/without balcony, luxury) and 5 types of luxury suite (Junior, Prestige, Luxury, Opera, Imperial), the hotel helps you relax, along with our superb MyBeds. WIFI, Balmain toiletries, TV with Chromecast for reading your content, mineral water and courtesy tray, some room amenities that make for a unique experience at the Sofitel Strasbourg Grande Île.

Our restaurants and bars

Terroir & Co

Type of cuisine: French

Gastronomes will appreciate the cuisine created by Chef Mathieu Klein at Terroir & Co. This elegant bistro highlights products from the Alsatian terroir and provides a nuanced take on local specialties.

BAR LE LINK

At Link Bar, guests can enjoy a cocktail on the terrace or champagne in the dining room. A timeless, retro-chic atmosphere that transforms from intimate to convivial according to your mood.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 224

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Sofitel Strasbourg Grande Ile

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,998 reviews

TripAdvisor Rating 4.5/5

1,919 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location but tired rooms

Customer review rating 3.0/5

Anonymous Families - 12/09/2021 Confirmed reviews ALL

Very nice service and well looked after in terms of requests for an extra child bed,restaurant recommendations etc. Great location and breakfast buffet good. But the suite we had was tired and not really up to Sofitel standards.

Extremely Well Located and soooo Clean !!!!!

Customer review rating 5.0/5

F. B. S. Friends - 09/09/2021 Confirmed reviews ALL

That Hotel was quite old but amazingly clean and comfy. Located in the center of the city near the (Place klebler) where every big brands are and very near of Printemps commercial Center and Gallerie la Fayette.

it was one of the worst Sofitel and Accor experiences so far

Customer review rating 0.5/5

Patryk Couples - 07/09/2021 Confirmed reviews ALL

I am a Diamond Accor Memeber so I use Accor hotels frequently. This is the greatest case of overpromise in my hotel experience. Apart from breakfast which was exemplary there was nothing worthwhile here. The service is bad, the accommodation more like a 3 star than a 5 star. Filed a complaint and was promised the manager was going to get in touch with me the following day - day 3 I still have not heard from him/her. Honestly I expected nothing else. Avoid is your are looking for a Sofitel experience. This makes me question my loyalty to Accor.

Dear Guest, I am really sorry to hear that your stay at Sofitel Strasbourg in Strasbourg wasn’t up to expectations. We would very much like to discuss the matter with you in person. Our General Manager will contact you personally as soon as possible. We present you our sincere apologies for the inconvenience that you faced. Kind regards, Laetitia Arnold Head of Communication & Guest Experience
Customer review rating 4.0/5

Gary Couples - 29/08/2021 Confirmed reviews ALL

We had some confusion with our first room, but quickly fixed by the lady on the desk, great stay we will come again.

Dear Guest, I would like to thank you for taking the time to answer our guest survey. This questionnaire provides us the necessary information to always improve the quality of our services at Sofitel Strasbourg Grande Ile. I am sorry to see that you only had an 80/100 experience during your stay with us. In Sofitel we only consider a 90 or 100/100 as a sigh of success. Our staff do their best to offer a fantastic experience to all our clients. May I ask you what could we have done to make your journey more satisfying? Do not hesitate to contact me directly. The review of our guests really matter for us to offer always the best quality of services. I very much look forward to welcome you back in the nearest future. Best regards, Laetitia Arnold Head of Communication & Guest Experience +33 3 88 15 49 44

Perfect stay in Strasbourg

Customer review rating 4.5/5

Fred Couples - 18/08/2021 Confirmed reviews ALL

It is not our first stay at Sofitel Strasbourg and certainly not our last stay. Perfectly located, nice bedding, clean rooms, friendly staff and helpful concierge.

Dear Guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to complete our Guest Satisfaction Survey. In Sofitel Hotels & Resort, we do our best so that every minute spend with us is a pleasure. I was very pleased that overall you enjoyed your stay, the friendliness of the staff, the location in the city center and your room, and I hope that we will have the opportunity to welcome you back to our Alsatian house in the near future. Nevertheless, I am very sorry about the inconvenience regarding the breakfast. We noted your complaints and they always help us to progress. Your feedback is extremely valuable to us in our constant efforts to improve the quality of service that we offer our guests. I very much look forward to welcoming you back to Strasbourg and I hope to have the pleasure of meeting you at this occasion. Yours sincerely, Laetitia Arnold Head of Communication & Guest Experience

bad experience

Customer review rating 2.0/5

Anonymous Couples - 16/08/2021 Confirmed reviews ALL

this is an old fashioned hotel, needs to be refurbished completely with other staff, this is max a 3x hotel (not 5 !!!)

Dear Guest, I regret any inconvenience caused during your stay and I would like to address you all our apologies. In Sofitel Strasbourg Grande Ile, guests’ satisfaction is our priority and I am sorry for not being able to give you the benefit of the most magnificent experience. Please accept my sincere apologies for the inconvenience you experienced in particular the breakfast. Following your comments all adequate measures have been taken to ensure the facilities have been updated accordingly as you would normally expect from a 5 star hotel. Moreover, our Food & Beverage Director joins me to address you its apologies for this service. Please rest assured that this incident not reflects our usual services and we will do necessary to improve our quality of service and regain your trust. Regarding your comment about the hotel, I understand your disappointment. Our hotel has been built in 1964 as the first Sofitel hotel in the world. As of today, we must compose with this building and its configuration. Furthermore, our hotel is on the “Grande Ile” of Strasbourg, listed as a world heritage at Unesco. However, I took note of your remarks and will transfer them to our General Manager. For your next reservation at Strasbourg, please do not hesitate to get in touch with me. I will personally ensure that your stay will be most enjoyable. I very much look forward to welcoming you back in the near future and hope to have the pleasure of meeting you at this occasion. Best regards, Laetitia Arnold Head of Communication & Guest Experience
Customer review rating 4.0/5

Denise Families - 14/08/2021 Confirmed reviews ALL

The front staff could not have been more helpful and friendly. Service in the link bar for drinks was good The hotel needs to be refurbished. Carpets and couches all look worn and actually looked unclean because it was so worn The add for the hotel shows a sky lounge and there is no sky lounge Beds very comfortable, linen beautiful. Classic room small but fine. Take out some unnecessary furniture and again dark carpets and dark curtains make the place even smaller . Lovely bathroom. Very good quality towels and very nice products

Dear Guest, Further to your stay at the Sofitel Grande Ile, I would like to thank you for taking the time to complete our Guest Comment. In Sofitel Hotels & Resorts, we do our best so that every minute spent with us is a pleasure that is the reason why I am sorry to read that we did not fully meet your expectations. I noted your remark regarding the quality of the air-conditioning. Our Technical Manager is informed and he joins me to deeply apologise for the inconvenience caused. Concerning your remark about the necessity of renovation I understand your disappointment. Our hotel has been built in 1964 as the first Sofitel hotel in the world. As of today, we must compose with this building and its configuration. Furthermore, our hotel is on the “Grande Ile” of Strasbourg, listed as a world heritage at Unesco. However, I took note of your remarks and will transfer them to our General Manager, Jean-Philippe Kern. Nevertheless the front office team was glad to notice that you have happy memories of your stay with us. I very much look forward to welcoming you back to Strasbourg in the near future and thank you once again for taking the time to pass on your feedback. Yours sincerely, Laetitia Arnold Head of Communication & Guest Experience

Well located and the all staff are very friendly.

Customer review rating 4.5/5

Anonymous Families - 13/08/2021 Confirmed reviews ALL

We stayed 4 nights with small kids. The room is big enough for 4 people with bath tub. All staff are very friendly and nice!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Arnold Head of Communication & Guest Experience

I am for many years in the hotel.....and am very satisfied

Customer review rating 4.5/5

Marcel V. D. V. Business - 07/08/2021 Confirmed reviews ALL

I quite happy with the hotel......................;;During the post corona period one has to be careful ...but I have confidence in the hotel management. I am representing European Parliamentarians......we hope that in September - October we can continue as before the corona rimes... The SOFITEL is not yet the same as before the corona times...... which I understand but I hope and look forward

Good location and stay

Customer review rating 4.0/5

Haha Families - 05/08/2021 Confirmed reviews ALL

Nice staff and location

Dear Mr Al Shurafa, Thank you for your feedback, which is essential to us. Above all, we are pleased that our staff service met your expectation and that the location gave you the opportunity to discover our beautiful historical city. It is with great pleasure that we welcomed you and we hope to receive you on your next journey to Strasbourg! Kind regards, Cécile Neves Front of House Director

Perfect location in the center of Strasbourg

Customer review rating 4.0/5

Anonymous Friends - 27/07/2021 Confirmed reviews ALL

We have been disappointed by the venue for the massage, à simple meeting room which is a bit gloomy. In the other hand, room was perfect and employees were very helpful.

Dear Mr A., I thank you for taking the time to tell us about your experience at the Sofitel Strasbourg Grande Ile. We do everything that is possible so that a stay in our hotel is a pleasure of each moment. I am pleased to read that you appreciated our employee attitude and you enjoyed of the room ! I would like to thank you for letting us know. Your satisfaction is a great motivation and reward for us! Unfortunately I am sorry to read your disappointment about the space for the massages. In fact, we do not have any spa area in the hotel that is the reason why we had to privatise a meeting room for your massages. Please be sure that I will transfer your comments to the General Manager in order to find a more appropriate location for a next similar request. Thank you again for sharing your experience, and we hope truly hope to welcome you again in Strasbourg ! Sincerely, Cécile NEVES Front of House Director

French Luxury in a beautiful city

TripAdvisor rating 5.0/5

291edwards Couples - 24/07/2021 TripAdvisor review

I enjoyed the Sofitel in the middle of the Unique big Island. The staff is super friendly and go out of there way to make you stay a memorable one! The rooms are elegant and clean and we loved the ambiance of the terrace restaurant in the middle of the city… enjoyed everything about our stay

Dear Guest, I am very pleased to read such a positive feedback and particularly to know that you appreciated the courtesy and the service of our staff, as well as the comfort and cleaneliness of your room. I also noticed that you enjoyed our terrace restaurant in the heart of the city. I hope you could also benefit from our location in the heart of the Alsatian capital city to discover our beautiful city’s most known buildings and places. And I want to thank you for sharing your impressions about our staff on TripAdvisor and I very much look forward to welcome you back at the Sofitel Strasbourg Grande Ile in the nearest future. Yours sincerely, Laetitia Arnold Head of Communication & Guest Experience

Fabulous place to stay

Customer review rating 4.5/5

Yan X. Families - 20/07/2021 Confirmed reviews ALL

Super convenient location with good facilities, high grade hotel. Only area could be improved is the locker on the door, very old, difficult to open

Dear Guest, Further to your stay at the Sofitel Grande Ile, I would like to thank you for taking the time to complete our Guest Comment. In Sofitel Hotels & Resorts, we do our best so that every minute spent with us is a pleasure and I am very delighted to discover that your stay among us was a success. I am pleased to read that you enjoyed our hotel in general and especially our ideal location in the heart of the Grande Ile. Nevertheless, it is with regret that I discover your disappointment concerning the locker on the door. Our establishment is the first Sofitel worldwide and was built in 1964. Even though we are very proud of its history, we know that our hotel needs a refreshing. I would like to emphasize that your comment contributes to our future renovation project and this is why your comments are priceless. I very much look forward to welcoming you back to Sofitel Strasbourg in the near future and thank you once again for taking the time to pass on your feedback. Yours sincerely Laetitia Arnold Head of Communication & Guest Experience

We’ll located

Customer review rating 2.0/5

Laura V. Couples - 20/07/2021 Confirmed reviews ALL

Dissatisfying experience. Unclean condition of room overall. Carpet was in poor condition— stained, odor and unclean. Air conditioning was not blowing cool enough air. No signs of sterilization of remote,drinking glasses or bathroom items.

Dear Mrs V., Thank you for taking the time to tell us about your experience at the Sofitel Strasbourg Grande Île. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I duly noted your comment regarding the carpets and the air conditioning and I immediately forwarded it to our Housekeeping Manager and to our Engineering Director, who apologize about these situations. Please rest assured that they will take immediate action for these inconveniences not to happen again. Please contact me directly to make any future reservations and I will personally ensure that a similar situation does not arise again for you. I stay at your entire disposal to make sure that your next stay will be enjoyable and full of good memories. Sincerely, Cécile Neves Front of House Director

Excellent hotel i the centre of Strasbourg

Customer review rating 4.5/5

Lch Families - 17/07/2021 Confirmed reviews ALL

Wonderful stay - the Sofitel remains my favourite whenever I visit Strasbourg.

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cécile Neves Front of House Director

extremely expensive for what it offers

Customer review rating 1.0/5

Titus Business - 11/07/2021 Confirmed reviews ALL

The hotel is much too expensive for what it offers. old thick carpets (I started coughing), loud air conditioning, smelly, there were not towels for all the guests. The parking is expensive and there was a leak making it stinky at a point. People working there are nice of course, but for the price, the quality is very low.

Dear Mr P., Thank you for taking the time to tell us about your experience at the Sofitel Strasbourg Grande Île. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I duly noted your comment regarding the carpets and the air conditioning and I immediately forwarded it to our Housekeeping Manager and to our Engineering Director, who apologize about these situations. Please rest assured that they will take immediate action for these inconveniences not to happen again. Please contact me directly to make any future reservations and I will personally ensure that a similar situation does not arise again for you. I stay at your entire disposal to make sure that your next stay will be enjoyable and full of good memories. Sincerely, Cécile Neves Front of House Director

Well located

Customer review rating 4.0/5

Huib Business - 08/07/2021 Confirmed reviews ALL

Very hospitable; perfectly located for the great city of Strasbourg

perfection

TripAdvisor rating 5.0/5

505leonb 23/10/2020 TripAdvisor review

kindness, cleanliness,efficiency, warm welcome, perfetc staff, nice room, good breakfast excellent location, outstanding CONCIERGE, and warm congratulations to the very present lady director Mrs Funke . If i return to Strasbourg, only one hotel THE SOFITEL . thanks

Dear Guest, What a pleasure to discover your nice review on TripAdvisor! Thank you for having taken the time to share your experience after your visit at our Sofitel Strasbourg. I am genuinely happy to read that you had a very good stay in our establishment, especially with regard to our staff. At Sofitel, we are committed to provide you with the highest quality of service for every stay. Be sure that your warm comments were already shared with our collaborators, your satisfaction is the greatest reward they could receive for their investment. We really hope to welcome you for your next journey to our beautiful city! Kindest regards, Laetitia Arnold - Head of Guest Experience

Excellent Service from Staff Saved tthe Hotel

TripAdvisor rating 4.0/5

Prefer_Luxury Family - 10/01/2020 TripAdvisor review

Room was horribly small, old and dark. We rented a suite and had a sofa bed for children to sleep in. Once sofa bed had been opened, there were hardly any room to walk or open your suitcases. It made the stay uncomfortable with the serious lack of space. During the night, there were weird clicking cracking noises coming from the air vents. With the hotel being so old, it did feel a little loud and creepy. The toilet was near the front door before living room, while the bathroom (only combination of shower/bathtub and sink) was all the way inside after the bedroom. What saved this hotel for us were the excellent staff and service. I think the girl who checked us in was Beatrice (I hope I remember her name correctly) - the one wearing glasses. She was very nice and welcoming. The bell boy who helped us was Laslo/Lazlo (not sure which version/how to spell it) and was extremely helpful and thoughtful. He even provided complimentary pretzels and bottled water for our journey to the next city when we checked out, after he helped with loading our suitcases into the car. I was informed by the staff that this is the first Sofitel in the world and while some people may prefer really old style rooms, we prefer something newer and more spacious as it really was difficult to walk around the room and quite impossible to open suitcases fully. If I have to rate on the room and comfort only, it would have been a 1-star. However like I said, the staff at this hotel were a gem. I have never felt being so welcomed at any of the other Sofitels or other 5 star hotels. Also, parking is very limited. We arrived late at the hotel, parking was already full and we had to park at a public carpark (about 10 - 15 minutes walk away). I heard from the pther guests checking in at rhe time also had the same issue. So leave your luggage at the hotel first if you have to park elsewhere. With room/comfort and parking - 1 point rating and staff/service & location - 5 points rating, technically overall rating for this hotel based on my experience should be 3 points. However as we left the hotel feeling positive and somewhat satisfied thanks to Beatrice and Laslo's caring nature, and comparing with services from other 4 and 5 star hotels (been travelling around Europe 5 weeks and stayed at around 20 hotels), I decided to be a little biased and added an extra point. Please renovate and we would like to return.

Dear Guest, I would like to thank you for giving your opinion to the Tripadvisor Community. I note with regret that your stay at Sofitel Strasbourg Grande Ile did not meet all of your expectations and I am sorry for that. You mentioned in your comment your dissatisfaction regarding your suite. Our establishment was built in 1964 and is the first Sofitel worldwide. We know that our hotel needs a refreshing and this is why your comments are really decisive in order to develop our future renovation project. I invite you to contact our Booking Manager at the following e-mail address H0568-RE@sofitel.com with the aim of discussing your preferences for your next stay among us. Moreover, our ideal location in the heart of the Alsatian capital makes the parking a tough issue and we regret that our solution was not adapted to your desires. However, I am very delighted to learn that you highly appreciated our staff. I am glad knowing that the friendliness and the helpfulness of our staff has earned your approval. Our team takes great pride in delivering extraordinary guest experiences, and your review and your 4 points are very important to us. All the collaborators are joining me to thank you for your beautiful comments. We look forward to welcome you again in Sofitel Strasbourg. Kindest regards, Laetitia Arnold Head of Guest Experience

Great!!!!

TripAdvisor rating 5.0/5

655katharin Friends getaway - 01/01/2020 TripAdvisor review

We were staying in the Sofitel for just one night, unforutnately. It was a great experience, The room was very comfy and clean, the breakfast was excellent and the service malificent! We will come back, for sure!

Dear Guest, What a pleasure to read such a beautiful comment! Thank you very much for having taken the time to share your great experience on Tripadvisor further to your stay at Sofitel Strasbourg Grande Ile. I am very delighted to discover that your stay among us was a success. Every day, our teams are dedicated to serve you in the best possible way, and your very positive feedback is a true reward for all their efforts. We hope to welcome you back very soon in your Alsatian House! Kindest regards, Laetitia Arnold Head of Guest Experience

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