Sofitel Strasbourg Grande Ile Hotel 5 stars

this is an old fashioned hotel, needs to be refurbished completely with other staff, this is max a 3x hotel (not 5 !!!)

The front staff could not have been more helpful and friendly. Service in the link bar for drinks was good The hotel needs to be refurbished. Carpets and couches all look worn and actually looked unclean because it was so worn The add for the hotel shows a sky lounge and there is no sky lounge Beds very comfortable, linen beautiful. Classic room small but fine. Take out some unnecessary furniture and again dark carpets and dark curtains make the place even smaller . Lovely bathroom. Very good quality towels and very nice products

We stayed 4 nights with small kids. The room is big enough for 4 people with bath tub. All staff are very friendly and nice!

I quite happy with the hotel......................;;During the post corona period one has to be careful ...but I have confidence in the hotel management. I am representing European Parliamentarians......we hope that in September - October we can continue as before the corona rimes... The SOFITEL is not yet the same as before the corona times...... which I understand but I hope and look forward

Nice staff and location

We have been disappointed by the venue for the massage, à simple meeting room which is a bit gloomy. In the other hand, room was perfect and employees were very helpful.

I enjoyed the Sofitel in the middle of the Unique big Island. The staff is super friendly and go out of there way to make you stay a memorable one! The rooms are elegant and clean and we loved the ambiance of the terrace restaurant in the middle of the city… enjoyed everything about our stay

Super convenient location with good facilities, high grade hotel. Only area could be improved is the locker on the door, very old, difficult to open

Dissatisfying experience. Unclean condition of room overall. Carpet was in poor condition— stained, odor and unclean. Air conditioning was not blowing cool enough air. No signs of sterilization of remote,drinking glasses or bathroom items.

Wonderful stay - the Sofitel remains my favourite whenever I visit Strasbourg.

The hotel is much too expensive for what it offers. old thick carpets (I started coughing), loud air conditioning, smelly, there were not towels for all the guests. The parking is expensive and there was a leak making it stinky at a point. People working there are nice of course, but for the price, the quality is very low.

Very hospitable; perfectly located for the great city of Strasbourg

kindness, cleanliness,efficiency, warm welcome, perfetc staff, nice room, good breakfast excellent location, outstanding CONCIERGE, and warm congratulations to the very present lady director Mrs Funke . If i return to Strasbourg, only one hotel THE SOFITEL . thanks

Room was horribly small, old and dark. We rented a suite and had a sofa bed for children to sleep in. Once sofa bed had been opened, there were hardly any room to walk or open your suitcases. It made the stay uncomfortable with the serious lack of space. During the night, there were weird clicking cracking noises coming from the air vents. With the hotel being so old, it did feel a little loud and creepy. The toilet was near the front door before living room, while the bathroom (only combination of shower/bathtub and sink) was all the way inside after the bedroom. What saved this hotel for us were the excellent staff and service. I think the girl who checked us in was Beatrice (I hope I remember her name correctly) - the one wearing glasses. She was very nice and welcoming. The bell boy who helped us was Laslo/Lazlo (not sure which version/how to spell it) and was extremely helpful and thoughtful. He even provided complimentary pretzels and bottled water for our journey to the next city when we checked out, after he helped with loading our suitcases into the car. I was informed by the staff that this is the first Sofitel in the world and while some people may prefer really old style rooms, we prefer something newer and more spacious as it really was difficult to walk around the room and quite impossible to open suitcases fully. If I have to rate on the room and comfort only, it would have been a 1-star. However like I said, the staff at this hotel were a gem. I have never felt being so welcomed at any of the other Sofitels or other 5 star hotels. Also, parking is very limited. We arrived late at the hotel, parking was already full and we had to park at a public carpark (about 10 - 15 minutes walk away). I heard from the pther guests checking in at rhe time also had the same issue. So leave your luggage at the hotel first if you have to park elsewhere. With room/comfort and parking - 1 point rating and staff/service & location - 5 points rating, technically overall rating for this hotel based on my experience should be 3 points. However as we left the hotel feeling positive and somewhat satisfied thanks to Beatrice and Laslo's caring nature, and comparing with services from other 4 and 5 star hotels (been travelling around Europe 5 weeks and stayed at around 20 hotels), I decided to be a little biased and added an extra point. Please renovate and we would like to return.

We were staying in the Sofitel for just one night, unforutnately. It was a great experience, The room was very comfy and clean, the breakfast was excellent and the service malificent! We will come back, for sure!