Sofitel Strasbourg Grande Ile

Sofitel Strasbourg Grande Ile 5 stars

Customer review rating (ALL Rating) 4.5/5 1,336 reviews

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Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Chef Mathieu Klein's Alsatian-inspired restaurant

  • The terrace and the retro-chic of the Link Bar

  • Private car park with valet service and charging stations

  • Our hybrid seminar areas and your events in our vineyard

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

  • SOFITEL STRASBOURG GRANDE ILE:  A, B, C, D et F Homme de Fer

  • By plane

    FRANKFURT At 250km / 155 miles

  • By plane

    KARLSRUHE BADEN At 60km / 37 miles

  • By plane

    STRASBOURG ENTZHEIM At 19km / 11 miles

  • By train

    STRASBOURG At 1km / 0 miles

GPS:48.585184, 7.746356

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Terroir & Co

Gastronomes will appreciate the cuisine created by Chef Mathieu Klein at Terroir & Co. This elegant bistro highlights products from the Alsatian terroir and provides a nuanced take on local specialties.

Our accommodation(s)

With 4 types of rooms (classic, superior with/without balcony, luxury) and 5 types of luxury suite (Junior, Prestige, Luxury, Opera, Imperial), the hotel helps you relax, along with our superb MyBeds. WIFI, Balmain toiletries, TV with Chromecast for reading your content, mineral water and courtesy tray, some room amenities that make for a unique experience at the Sofitel Strasbourg Grande Île.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,336 reviews

TripAdvisor Rating  4.5/5  2,002 reviews

Certificate of excellence 2022

Good location

Customer review rating 5.0/5

Deborah J. Couples - Confirmed reviews ALL

Easy check in and lovely staff

Below expectations

Customer review rating 1.5/5

Mahmoud A. Families - Confirmed reviews ALL

The Hotel is too old. The AC was not working fine, the refrigerator was not working, the security saving box was not working, the valet parking was not around at all every time I arrive to the hotel, the room decor is extremely old. I have stayed in 3 other different Sofitel around the world and this is the first bad experience in Sofitel. Actually, this Hotel has only the name out of the Sofitel chain.. the rest is a 3 stars hotel

Close to Action but with Issues

Customer review rating 4.0/5

G J. P. Couples - Confirmed reviews ALL

In general the stay was fine. The staff were excellent but there appears to be a constraint on staff numbers by management which means too few doing too much. A classic is the concierge who is parking cars, helping guests, carrying luggage and general go to person. It might seem to add to the bottom line but it is shortsighted. Not having a functioning restaurant is a real negative for us. In fact, had we known we would not have stayed. How you expect guests to handle inclement weather seems to be overlooked. Eating snack food at miniature tables in the bar is NOT the solution or, to be blunt, was a terrible experience.

Great location, very nice staff, room not in great shape.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We enjoyed the hotel, the very kind staff, the great location and the nice breakfast. Our room was generally nice, but it‘s condition did not live up to the 5-star standard, nor the price we paid for it. Our room (Nr. 525, junior suite) had the following problems: A door that didn‘t lock properly. When you put slight pressure on the door from the outside and pressed the door handle, the door would open without a room key. We asked 3 times to have it fixed, and by the last day it was a bit better, but not exactly fixed. The fridge of the room hat parts coming off of it and the wiring behind it did not seem very safe from a fire-hazard perspective. The light sensor in the bathroom was malfunctioning and kept randomly turning on and off during the whole night and it would also turn off the light sometimes while someone was in it.

Bad stay

Customer review rating 0.5/5

Gary K. Couples - Confirmed reviews ALL

No wake up call No telephone No air conditioning No operating coffee machine

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