Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.2/5 1,887 reviews

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Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • La terrasse de l'hôtel, véritable parenthèse de calme au coeur de Strasbourg

  • Le parking privé avec service voiturier

  • Notre patio intérieur végétalisé, un espace apaisant où profiter d'un moment de détente

  • Les espaces séminaires à la lumière du jour avec vue sur l'église Saint-Pierre-le-Jeune

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

La Brasserie vous propose de savourer des plats emblématiques de la cuisine française élaborés par le Chef Mathieu Klein.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,887 reviews

Customer review rating 3.0/5

Aristotelis P. Friends - Confirmed reviews ALL

very good location and very good service, BUT... room extremely dated, closet broken, toilet button broken, shower broken, there was no soap nor conditioner in the shower, curtain extremely dirty and falling apart (no dark room). Also asking 30e per hour for late check out is unheard of

Customer review rating 3.0/5

Baqer A. Families - Confirmed reviews ALL

Good service but old hotel requires some cleaning and there was some bad smell in one of the rooms I booked

Dear Guest, Thank you for taking the time to share your feedback following your recent family stay with us, and for your loyalty as a Silver member of the ALL – Accor Live Limitless programme. We are pleased to read that you appreciated our location, the quality of service provided by our team, as well as your booking experience and breakfast offering. Your kind words regarding our staff are truly appreciated and will be shared with the team. However, we are sincerely sorry to learn that your overall experience did not fully meet your expectations, particularly regarding the condition and cleanliness of the hotel, as well as the unpleasant smell reported in one of your rooms. Please accept our apologies for these inconveniences. This is certainly not the standard we strive to deliver, and your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective actions are taken. We also take note of your remark concerning the atmosphere of the hotel, which we understand impacted your stay. Feedback like yours is essential in helping us identify areas for improvement, and we are actively working on enhancing our facilities and overall guest experience. We truly hope to have the opportunity to welcome you again in the future and provide you with a stay that better reflects our usual standards. Yours sincerely, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 2.5/5

Rosanne C. Families - Confirmed reviews ALL

Please

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to read that you appreciated the check-in experience, WiFi, the service from our team, and your smooth check-out. Your kind comments are truly valued and will be shared with our staff. At the same time, we are sincerely sorry that other aspects of your stay did not meet your expectations, particularly the condition of the carpets and the cleanliness issues you mentioned, as well as your impressions of breakfast, room service, and value for money. Please be assured that your comments have been shared with the relevant teams for immediate attention and improvement. We regret that your overall experience was only partially satisfactory and hope to have the opportunity to regain your trust in the future. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 5.0/5

Annabelle B. Families - Confirmed reviews ALL

Very comfortable

Dear Annabelle B., Thank you very much for taking the time to share such wonderful feedback following your stay with us. We are delighted to read that your experience was perfect and very convenient on your way to the ski resorts, and that you found your stay very comfortable. Your excellent ratings across all aspects, from check-in to departure, as well as your appreciation of our team, are truly rewarding for us. We also thank you for your positive comments regarding breakfast, value for money, and our sustainability efforts. Your loyalty as an ALL – Accor member is greatly appreciated. We very much look forward to welcoming you and your family again for another excellent stay. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 0.5/5

Joerg S. Families - Confirmed reviews ALL

Booking a 4 night stay in a supposedly 5 Star Sofitel as a Gold member of Accor paying above 300 Euro per night was to spend some relaxing time with my wife as present for her birthday. The experience was very different as the room was app. 10m2 with a bathroom where hardly 1 person fits in (toilet, very narrow bath tub as shower). The bottle of wine I ordered was not in the room (despite that everything was prepaid), the room was shabby, the card reader on the door did not work either and breakfast was at max. regular. In sum, one of the worst experience I made above all when I thought it will be at least decent not to talk about luxury at this price. At max a 2/3 star experience. I will avoid any Accor hotel in the future

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to read that your stay did not meet your expectations, especially as it was meant to be a special occasion for your wife’s birthday. Please accept our sincere apologies regarding the bottle of wine. This should have been placed in your room prior to your arrival as requested. We fully understand your disappointment, even though our team later delivered it to your room, and we are very sorry for this oversight. Regarding your room, we would like to clarify that you were accommodated in a room category with a balcony, which is not available in all categories. However, we regret that the room did not meet your expectations in terms of comfort and condition. As a valued Gold member of ALL Accor, your satisfaction is very important to us. Should you consider staying with us again, please do not hesitate to contact me directly. I will personally ensure that your next experience meets the standards you expect and deserve. We sincerely hope to have the opportunity to regain your trust in the future. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Other web-users rate our hotel

  • 615 reviews 9.6/10 Location
  • 940 reviews 4.6/10 Room
  • 1,397 reviews 9.2/10 Service
  • 6 reviews 8.3/10 WiFi
  • 475 reviews 4.9/10 Vibe
  • 343 reviews 8/10 Breakfast
  • 299 reviews 3.2/10 Cleanliness
  • 281 reviews 4.1/10 Amenities

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