Sofitel Strasbourg Grande Ile 5 stars

Customer review rating (ALL Rating) 4.4/5 1,943 reviews

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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Our temporary ice rink at the Christmas market

  • Enjoy Mediterranean cuisine at "La Terrace Sofitel" pop-up restaurant

  • 3229 sq. ft. (300 m²) interior garden

  • Seminar spaces with natural light and view of Saint-Pierre-le-Jeune Church

  • Bus drop-off and parking. Private parking with valet + EV charging stations

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,943 reviews

TripAdvisor Rating  4.0/5  2,134 reviews

Certificate of excellence 2024

Sofitel isn't anymore waht it used to be...

TripAdvisor rating 2.0/5

Konstantin F TripAdvisor review

We spent one night in this hotel and we left with mixed feelings... Good things first: Excellent breakfast with large variety of mostly healthy food, prompt and friendly service. Helpful concierge who suggested a very nice brasserie for dinner nearby. Excellent location and quiet rooms (at least those facing the inner yard). But: We had to wait until 15:20 to check if our room would be ready, although the day before we got a message that the room would be available at 15:00 and possibly already at 14:00. Once we got access, we found that the room didn't correspond to the pictures published for the category "luxury". There were no bathrobes nor slippers available, and the window couldn't be closed properly with an outside temperature around 0 Celsius. When I asked the reception, I got a slightly larger room, but I was charged 15€ in excess of the price paid via booking.com. This room though had a large king-size bed instead of the twin beds we were asking for. We had to wait until dinner time for the beds to be made in twin mode. And generally, the rooms did not provide the feeling one expects from an upper class hotel: old stylish, partly worn out, poor amenities in the bathroom. Certainly not worth the price paid. Pity...

Pleasant stay in heart of Strasbourg

Customer review rating 4.5/5

James W. Solo - Confirmed reviews ALL

The SOFITEL is well located, just a few blocks from the Homme de Fer Plaza, and several more from the cathedral. It is easily accessible by public transportation and close to the train station. The lobby is modern and for my taste lacks a little bit of charm, but the staff was very friendly, including the receptionists, and the concierge who helped book several great meals for me. The room is comfortable and clean. I would stay here again.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatrice Aouadi Director of Guest Experience & Duty

The junior suite was far to be at the expected 5 stars level. The breakfast buffet was served in an area so small that ou 5-6 customers at time could have access to it: this is not a dive stars standard.

Customer review rating 1.5/5

Paolo R. Families - Confirmed reviews ALL

We have sent several emails to the hotel management and we had an exit interview to explain our concerns. Of course we could elaborate more with some pictures of the room, however all those are already in the hands of the hotel management. Best regards

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Sofitel Strasbourg Grande Île. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate you taking the time to share your concerns with us through the emails and the exit interview. Please be assured that we have thoroughly reviewed the points you raised, and we are taking appropriate steps to address the issues mentioned. Your satisfaction is very important to us, and we will continue to work on improving the quality of our services. If you have any further questions or concerns, please do not hesitate to reach out to me directly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatrice Aouadi Director of Guest Experience & Duty

Not worth the money

Customer review rating 1.5/5

Myrtho C. Families - Confirmed reviews ALL

We arrived around noon. We had asked for early check in. The front desk clerk said that the room was not ready but they would put a rush on it. Well the rush took about 3 hours. We did not get our room until after 3pm. Then the lamp, tea kettle and coffee machine were not working. We reported to the front desk and asked to take care of the issues. Nothing was done . We asked again the next day but again nothing was done.

Dear Mr. L., Thank you for sharing your experience with us at Sofitel Strasbourg Grande Île. We sincerely apologize for the inconvenience you encountered, particularly with the delay in getting your room and the issues regarding the amenities. While the official check-in time is 3 PM, we are pleased that we were able to accommodate you by offering the room at 2:30 PM. We deeply regret that the service you received did not meet the high standards we aim to provide. Your concerns about the professionalism of the staff will be addressed, and we will ensure better service in the future. As a valued Silver member, you certainly should have received the appropriate recognition and service, including the drink offer. Our drink vouchers are digital, and we apologize that this was not communicated to you at check-in. We truly appreciate your feedback, and it will be used to improve the guest experience for future stays. We hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations. Sincerely, Beatrice Aouadi Director of Guest Experience & Duty

Well located but that’s about it…..

Customer review rating 2.0/5

Stuart R. Families - Confirmed reviews ALL

The hotel is located perfectly for visiting all the attractions especially the Christmas markets, they did some nice things like the mini ice rink for the kids and food stalls, but that’s where for our family it stopped. We had 3 rooms in the hotel and were plagued with access issues of swipe cards needing to be re programmed numerous times a day, staff not caring at all about this. A sewer smell in the hallway and occasionally in the rooms. The hotel needs work.

Dear Stuart R., Thank you for taking the time to tell us about your experience at the Sofitel Strasbourg Grande Île. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are delighted to hear that you found our location ideal for exploring the local attractions and Christmas markets, and we’re glad your family enjoyed the Christmas Market by Sofitel. However, we are truly sorry to hear about the issues you encountered during your stay, particularly with the access cards and the sewer smell. Please accept our sincerest apologies for the inconvenience this caused you and your family. We will address the concerns with the relevant departments to ensure improvements are made, and we take your comments seriously in order to improve our services. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

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Other web-users rate our hotel

  • 609 reviews 9.4/10 Location
  • 899 reviews 4.9/10 Room
  • 1,165 reviews 9.1/10 Service
  • 7 reviews 9.6/10 WiFi
  • 398 reviews 4.8/10 Vibe
  • 333 reviews 8/10 Breakfast
  • 261 reviews 3.6/10 Cleanliness
  • 244 reviews 5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.