Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.2/5 1,893 reviews

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Sofitel Strasbourg Grande Île - Image 1
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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • La terrasse de l'hôtel, véritable parenthèse de calme au coeur de Strasbourg

  • Le parking privé avec service voiturier

  • Notre patio intérieur végétalisé, un espace apaisant où profiter d'un moment de détente

  • Les espaces séminaires à la lumière du jour avec vue sur l'église Saint-Pierre-le-Jeune

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

La Brasserie vous propose de savourer des plats emblématiques de la cuisine française élaborés par le Chef Mathieu Klein.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,893 reviews

Customer review rating 3.5/5

Nathalie D. Families - Confirmed reviews ALL

It was a one night family stay on our way back home. We chose this property for the location (main reason) and for the fact that it was a SOFITEL (so we expected a 5 star service and quality). We were very happy to learn that your Concierge Team had the "clé d'or" but sadly the recommendation made for our 1 to 2 hours tour was not very personalised nor accurate. Indeed, we were recommended not to miss the best view of the city from the roof of the "forteresse Vauban" and the surprise was that this place was under renovation since January and of course totally closed to go up. Room windows don't seem to be soundproof as we were woken up by people talking loudly on the terrace downstairs . Breakfast was average and if you go on the rush hour around 09h30 there's half of the offer on the buffet and very slow to refill .... 709€ for one night we expected more ....

Customer review rating 3.0/5

Sabaa A. Families - Confirmed reviews ALL

It was really disappointing

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. First and foremost, please accept our sincerest apologies for the disappointment you experienced. We are truly concerned to read that your stay did not reflect the level of service and recognition you rightfully expect from Sofitel, especially as a valued ALL Limitless member. We regret that the experience regarding your arrival, service interactions, cleanliness, loyalty recognition and overall hospitality left you dissatisfied. Your comments have been carefully shared with the relevant department heads, as they clearly highlight areas where we must improve both our attentiveness and consistency of service. Regarding the breakfast benefits, we understand your frustration and sincerely regret the misunderstanding experienced during your stay. As explained by our Front Office team, the complimentary weekend breakfast benefit linked to the ALL Limitless/Diamond status applied to the eligible member rooms only and unfortunately could not be extended to the additional Platinum rooms booked. We nevertheless fully understand that this situation may have felt disappointing from a guest perspective. In addition, following your previous feedback during the stay, our team also explored the possibility of offering a suite upgrade for the following day once availability became possible. We understand that by then you no longer wished to proceed, which we completely respect. At the same time, we sincerely appreciate your kind words regarding the support provided by the Accor Reservation Center as well as the professionalism of our bellman. Your compliments will certainly be shared with them. Please rest assured that your feedback is taken very seriously and will help us continue working on improving the experience we provide to our loyal guests. We genuinely hope to have another opportunity in the future to restore your confidence and provide you with the warm, seamless and refined Sofitel experience you expected and deserved. Yours sincerely, Beatrice Aouadi Director of Guest Experience & Duty be…

Customer review rating 3.0/5

Liza D. Couples - Confirmed reviews ALL

We are long term Accor Plus members. We found the hotel to be tired with a fit out more aligned to a Mecure level hotel. Suggest you loose the purple and upgrade the worn out and old fittings and fixtures. The main gym equipment was broken and the water bubbler empty.

Customer review rating 5.0/5

Benoit D. F. Couples - Confirmed reviews ALL

Special thanks to Gregory/Concierge

Dear Guest, Thank you very much for sharing such a wonderful review following your recent stay with us at Sofitel Strasbourg Grande Île, the very first Sofitel in the world. We are truly delighted to read that you enjoyed our location, our hotel, and especially our team. A very special thank you as well for highlighting Gregory from our Concierge team. Your kind words will certainly make his day, and we will be pleased to share your compliments with him personally. We are also very pleased to know that you enjoyed the comfort of the bed and that your overall stay was such a memorable experience. It would be a true pleasure to welcome you back again very soon to Strasbourg for another magnifique stay with us. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 0.5/5

Kadir S. Families - Confirmed reviews ALL

Despite the fact that we were traveling with two children, housekeeping failed to replenish either our towels or the bottled water in the room unless we specifically requested it. We had to remind them every single evening. Furthermore, at the end of our second day, they locked the refrigerator. We didn't ask for a reason, but we interpreted it as a completely senseless act of capriciousness. In the breakfast area, we had to remind the staff every day to restock the cheese once it ran out—a request that was then followed by a 15–20 minute wait. We also couldn't fathom why the lady responsible for restocking the items kept glaring at us with such hostility. The telephone in our room was not working. Despite our reporting the issue, it was never repaired. While there were other shortcomings I could list, in short, it turned out to be a thoroughly unpleasant experience for us.

Dear Mr. S., Thank you for taking the time to share your feedback following your recent family stay with us. We are truly sorry to read about the many disappointments you experienced and sincerely regret that your stay did not reflect the level of service and hospitality we strive to provide. Please accept our apologies regarding the repeated housekeeping oversights, particularly the lack of towel and water replenishment despite your family’s needs. We also regret the inconvenience caused by the refrigerator situation and understand how confusing and frustrating this must have felt. We are equally concerned by your breakfast experience, especially the delays in replenishing items and the unfriendly attitude you perceived from a member of our team. This is certainly not the warm and attentive service we aim to deliver to our guests. Furthermore, we sincerely apologize that the issue with the telephone in your room was not resolved despite being reported. This should have been addressed promptly during your stay. Your comments have been shared with the relevant department heads for immediate review and corrective action, as we take your feedback very seriously. While we understand that this does not change your experience, please know that your remarks are invaluable in helping us improve. We are grateful that you appreciated the efficiency of the check-in and check-out process, but we deeply regret that the overall experience left such a negative impression on you and your family. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Other web-users rate our hotel

  • 606 reviews 9.6/10 Location
  • 938 reviews 4.5/10 Room
  • 1,464 reviews 9.3/10 Service
  • 7 reviews 6.7/10 WiFi
  • 485 reviews 5.4/10 Vibe
  • 389 reviews 5.4/10 Comfort
  • 366 reviews 8.3/10 Breakfast
  • 360 reviews 8.1/10 Food

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