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Sofitel Strasbourg Grande Ile Hotel 5 stars

Customer review rating 4.4/5 9,693 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Strasbourg Grande Ile
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+ 25 Services
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Hotel extras

  • New restaurant to appreciate the best products of Alsace

  • A cocktail bar and terrace overlooking a UNESCO World Heritage Site

  • The charm of a vineyard in Strasbourg

  • Labelled ALLSAFE by Bureau Veritas

  • Undercover car park and valet parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
  • Boat excursionsPaying
Business services
  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000
strasbourg
france

Tel: +33388154900

Fax: (+33)3/88154999

Check-in from 15h00

Check out up to 12h00

  • SOFITEL STRASBOURG GRANDE ILE :  A, B, C, D et F Homme de Fer

  • By plane

    FRANKFURT At 250km / 155.36 miles

  • By plane

    KARLSRUHE BADEN At 60km / 37.29 miles

  • By plane

    STRASBOURG ENTZHEIM At 19km / 11.81 miles

  • By train

    STRASBOURG At 1.5km / 0.93 miles

GPS :48.585184, 7.746356

Our accommodation(s)

These renovated Strasbourg accommodations provide a warm ambiance. Behind each bed, excerpts from the "Serments de Strasbourg" tell the city's history. Experience the traditional decor of this Strasbourg luxury hotel, offering upper-upscale comfort.

CLASSIC ROOM, 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 king size bed or 2 single size beds, garden view

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 queen-size bed, balcony and garden view

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 king size bed or 2 single size beds, square or garden view

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Rooms

Our restaurants and bars

TERROIR & CO

Type of cuisine: French

Discover the cuisine of Chef Mathieu Klein who refines the culinary heritage of Alsace. At Terroir & Co, with our teams, our vineyard and our delicatessen you will discover the best of the Alsace terroir including the 51 Grands Crus.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LE LINK

Non contractual photo

Pass through the glass doors of this Strasbourg bar and discover Link's incredible retro chic atmosphere. Vibrant colors, freshly cut flowers and 1940s decor create a cozy environment in which to enjoy our bartender's cocktail creations.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 224 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel Strasbourg Grande Ile

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,693 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,885 reviews

perfection

TripAdvisor rating 4.5/5

505leonb 23/10/2020 TripAdvisor review

kindness, cleanliness,efficiency, warm welcome, perfetc staff, nice room, good breakfast excellent location, outstanding CONCIERGE, and warm congratulations to the very present lady director Mrs Funke . If i return to Strasbourg, only one hotel THE SOFITEL . thanks

Dear Guest, What a pleasure to discover your nice review on TripAdvisor! Thank you for having taken the time to share your experience after your visit at our Sofitel Strasbourg. I am genuinely happy to read that you had a very good stay in our establishment, especially with regard to our staff. At Sofitel, we are committed to provide you with the highest quality of service for every stay. Be sure that your warm comments were already shared with our collaborators, your satisfaction is the greatest reward they could receive for their investment. We really hope to welcome you for your next journey to our beautiful city! Kindest regards, Laetitia Arnold - Head of Guest Experience

Excellent stay

Customer review rating 4.4/5

Anonymous Business - 18/10/2020 Confirmed reviews ALL

Excellent location. Excellent rooms. Excellent service! We will definitely come back.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Arnold Head of Guest Experience

Perfect location and GREAT service

Customer review rating 4.4/5

Romain Families - 06/10/2020 Confirmed reviews ALL

Stayed 1 night over the WE with my family to visit Strasbourg. Perfect location for visiting the city. The team offered a great service.

Great stay

Customer review rating 4.4/5

Natalie Business - 05/10/2020 Confirmed reviews ALL

Staff was very friendly and accommodating the whole way through. Our group had a really good stay!

Near City Center!

Customer review rating 4.4/5

Philipp Couples - 30/09/2020 Confirmed reviews ALL

Sofitel is just block's away from the main Kleber Place that is at the center of Strasbourg. Everything was walking distance and centrally located. The rooms were clean and quite large for a European hotel. We enjoyed our stay very much and the hotel even accommodated a couple's massage for us (third party sourced). Very modern looking and appealing. Staff is very friendly and helpful.

Average stay - Covid19-circumstances

Customer review rating 4.4/5

Anonymous Solo - 27/09/2020 Confirmed reviews ALL

Expensive rate, no mini bar, 45 min wait for room service, small room, 3-Star-Hotel shower

Dear Guest, Further to you stay at Sofitel Strasbourg, we are very thankful that you took the time to complete our quality survey and share with us your impressions on our establishment. Through your notation, I understand that your experience did not fulfill your expectations and I am truly sorry for that. I have taken note of your remark concerning specially the room service. I have informed our Food and Beverage Director, he joins me in presenting our sincerest apologies for the inconvenient it might have created. We hope that you will give us the opportunity to better serve you in the near future. Do not hesitate to contact me directly for your further reservation. Best regards, Laetitia Arnold Head of Guest Experience

Excellent hotel!

Customer review rating 4.4/5

Anonymous Couples - 08/09/2020 Confirmed reviews ALL

Outstanding

Well located

Customer review rating 4.4/5

Anonymous Couples - 13/03/2020 Confirmed reviews ALL

Super service from all staff. The girls on the arrivals desk were so helpful and tried to find us an upgrade for the room, but sadly none available. Maybe next time I will book the next grade room, as found ours a little small for our needs. The staff in the bar were fun and efficient. The valet parking gentlemen were helpful and attentive.

Dear Guest, I would like to thank you very much for your positive feedback further to your stay at Sofitel Strasbourg. All the staff joins me to sincerely thank you for your compliments. As we are striving to ensure the best quality of services for our guests, your satisfaction is the greatest reward for us. We will be very happy to welcome you back very soon in a larger room. Take care of yourself and your loved ones. Best regards, Laetitia Arnold Head of Guest Experience

staff development at your hotel has set a beautiful example of Hospitality

Customer review rating 4.4/5

Julian M. Couples - 10/03/2020 Confirmed reviews ALL

Everyone at the front office staff were always hospital. Beatrice the Front Office manager worked through a difficult problem with our room safe malfunction. Bertrand was everywhere and always with a smile and extraordinary spirit of hospitality and did zi mention his smile! . Sofia took our reservation accurately and arranged for an early check-in flawlessly.

Dear Guest, I would like to thank you for having taken the time to complete our satisfaction survey further to your stay at Sofitel Strasbourg Grande Ile. I am sincerely sorry for the inconvenience your room safe malfunctions might have created. However, I am glad to note that this unfortunate incident did not impact negatively the rest of your sojourn. All the staff is joining me to thank you for your beautiful comment regarding our hospitality spirit. Your satisfaction is the greatest reward for our team, which is working every day to ensure you an outstanding service. Be assured that I already shared your compliments with Beatrice, Bertrand and Sofia. They were very happy to have contributed to the smooth running of your visit. We hope to have the pleasure to welcome you back very soon in our House, Kind regards, Laetitia Arnold Head of Guest Experience

Good location and helpful pleasant staff

Customer review rating 4.4/5

Husayn A. Solo - 07/03/2020 Confirmed reviews ALL

From wanting the hotel the atmosphere was one of friendly and sensitive service. The room was satisfactory as was the shower. Housekeeping was responsive and given the location that valet service was very much appreciated. The breakfast was good quality and generous though I must say the food in the bar hit below expectation in both taste and value.

Dear Guest, I would like to thank you for the time that you took in order to complete our satisfaction survey further to your recent visit at Sofitel Strasbourg. It is a pleasure to read that you appreciated your sojourn among us. I am attentive to your comment concerning the food in our bar and I am sorry that it did not meet your expectations. I have immediately alerted our Food & Beverage Director so that the necessary measures will be taken. He joins me in presenting our sincerest apologies. However, I am delighted to discover that you enjoyed the quality of services that our staff offered, our great location in the heart of the Grande Ile and our breakfast buffet with Alsatian flavors. I have shared your compliments with the entire team, from the Housekeeping to the valet service. Your satisfaction is the greatest reward for them. We hope to have the joy to welcome you again very soon, Best regards, Laetitia Arnold Head of Guest Experience

Happy stay in Strasbourg

Customer review rating 4.4/5

Vc Families - 04/03/2020 Confirmed reviews ALL

Welcoming and helpful desk staff, before, and during our stay. Amazing breakfast with a wide range of healthy and other options. Comfortable room with everything we needed!

Dear Guest, Thank you very much for having taken the time to share your positive feedback further to your stay at Sofitel Strasbourg. What a pleasure to read your experience among us! Please be assured that I already have relayed your compliments to our entire Frontdesk staff. I am also glad to know that you appreciated our breakfast buffet with alsatian flavors and your Luxury Room. We look forward to welcoming you again soon! Kind regards, Laetitia Arnold Head of Guest Experience

Great service, friendly and helpful

Customer review rating 4.4/5

Annissa Families - 04/03/2020 Confirmed reviews ALL

Lovely location. The staff always happy to help. The place was clean and provided everything we needed.

Dear Guest, Further to your stay at Sofitel Strasbourg, you took the time to complete our satisfaction survey and I would like to sincerely thank you for that. It is a great pleasure to discover such a positive feedback. We are very happy to know that your sojourn among us was a success, especially thanks to the kindness of our staff and our amazing location in the heart of the Grande Ile. We are looking forward to welcoming you again soon, Best regards, Laetitia Arnold Head of Guest Experience

Lovely service

Customer review rating 4.4/5

H. Business - 01/03/2020 Confirmed reviews ALL

Wonderful service but rooms need to be refurbished

Dear Guest, Further to your stay at Sofitel Strasbourg, you took the time to complete our satisfaction survey and I would like to thank you for that. I am attentive to your comment concerning the condition of your room. For the anecdote, our Sofitel is the first worldwide. Even though we are very proud of its history, we know that our establishment needs a refreshing. You can be assured that your remark will help us in the development of our future renovation project. However, I am delighted to read that you enjoyed the quality of our services. Our teams work every day to ensure you an outstanding service. I am looking forward to welcoming you soon, Kind regards, Laetitia Arnold Head of Guest Experience

Excellent stay.

Customer review rating 4.4/5

Mele Business - 28/02/2020 Confirmed reviews ALL

Very good welcome and service. Room was very good and breakfast was excellent.

Dear Guest, Thank you very much for having taken the time to complete our satisfaction survey following your stay at Sofitel Strasbourg. I am happy to read that you appreciated the service of our staff, you room and our Alsatian inspired breakfast. Your satisfaction is the greatest reward for our team, which works every day to ensure you an outstanding service. We hope to have the pleasure to welcome you back very soon, Sincerely, Laetitia Arnold Head of Guest Experience

very well located

Customer review rating 4.4/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

comfortable stay, good breakfast, pleasant staff.

Dear Guest, Thank you for choosing to stay with us and for having taken the time to complete our satisfaction survey. I am glad to note that your visit at Sofitel Strasbourg has been overall successfully. Nevertheless, I am really sorry to learn that you cut your foot in your room. I have immediately alerted our Head of the Housekeeping in order to prevent this kind of incident to occur again. She joins me to present our sincerest apologies. I take the liberty to inform you that this kind of dizziness is absolutely not representative of the quality we are used to offer to our guests. Moreover, I regret to read that you did not appreciate the layout of your room. I allow myself to inform you that our hotel has at your disposal several types of rooms. It is certain that another category should suit you. I invite you to contact our Head of Reservations at the following e-mail address: h0… Moreover, I am attentive to your remark regarding your breakfast. For the sake of comfort for our guests, it is true that our team take care of the drinks’ service. I am sorry to know that it took too much time and that you did not like the cooking of your eggs. However, I am delighted to read that you liked our breakfast buffet inspired by Alsatian flavors and also the service of our staff which is devoted to make you live an incredible experience. Also, I am happy that you enjoyed our ideal location in the heart of the Grande Ile. It would be a pleasure to welcome you back soon in our House, Sincerely, Laetitia Arnold Head of Guest Experience

Good stay

Customer review rating 4.4/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Soft and calm.

Dear Guest, Thank you for having taken the time to complete our satisfaction survey. It is a great pleasure to discover such a nice feedback! I am delighted to learn that your stay at Sofitel Strasbourg Grande Ile has been just as soft as calm. We hope to have the pleasure of welcoming you back soon in our Alsatian House, Kind regards, Laetitia Arnold Head of Guest Experience

Platinum m...?

Customer review rating 4.4/5

Platin M. Solo - 18/02/2020 Confirmed reviews ALL

My status as platinum m. has not been updated. Apart from the welcome drink, there was nothing related to the m. status. Actually not even an empty shower gel bottle has been replaced (over 3 nights). Hoped getting the highest status for a bit more quality and comfort ..

Dear Guest, Further to your stay at Sofitel Strasbourg, you have taken a few precious minutes in order to complete our satisfaction survey and I would like to thank you for that. I take the liberty to inform you that, when you are part of a Parliament group benefiting from a preferential price, you cannot profit from your ALL’s m. advantages when staying in our hotels as mentioned in the general conditions of our loyalty program. Concerning your remark with regard to your shower gel, I have personally informed our Director of Housekeeping in order to avoid this kind of oversight in the future. She joins me to present our sincere apologies. I hope that these regrettable situations will not prevent us from welcoming you back in our House, Best regards, Laetitia Arnold Head of Guest Experience

I would absolutely book again if in the area

Customer review rating 4.4/5

Courtney Business - 12/02/2020 Confirmed reviews ALL

The staff was exceptional, the food was excellent and my room was so comfortable.

Dear Guest, Thank you very much for your nice review further to your stay at Sofitel Strasbourg Grande Ile ! It is a great pleasure to read that you highly appreciated our food, your room and especially the kindness and professionalism of our team which is working day after day to ensure you an outstanding service. Your satisfaction is the greatest reward for us. We look forward to welcoming you again very soon in our Alsatian House, Kindest regards, Laetitia Arnold Head of Guest Experience

Perfect service and best location

Customer review rating 4.4/5

B. J. Families - 11/02/2020 Confirmed reviews ALL

It was the best hotel experience! All the staffs gave their best to make our staying happily and comfortably. They were smiling all the time and were ready to do everything for u. Expecially concierge Mr. Gregory! We want to thanks him again for all his professional service, his tips for restaurants and his useful advices for our short trip to colma.

Dear Guest, I would like to sincerely thank you for having taken the time to share your feelings further to your stay at Sofitel Strasbourg by completing our satisfaction survey. It is a great pleasure to discover such a beautiful feedback! All the team is delighted to learn that your stay among us was an unforgettable experience! I already have shared your comment with all of them, and especially Gregory, who was deeply touched by your compliments. I am glad to know that you benefited from the precious advice of our Conciergerie Clefs d'Or. Your satisfaction is the greatest reward for all of us. However, I have taken note of your remarks concerning our breakfast buffet. I am sorry to read that you expected more variety. Please be assured that I have shared your mention with our Food & Beverage Director so that the necessary measures will be taken. We look forward to welcoming you again very soon in our Alsatian House, Laetitia Arnold Head of Guest Experience
Customer review rating 4.4/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

With the exception of the fact that you double-charged my room (as a member of the Greek Parliament participating in the Council of Europe the expenses were paid by the Greek delegation and you also debited my credit card and in fact well over the expense) all the rest it was good. Theodore R.

Dear Guest, We appreciate the fact that you have taken the time to answer our satisfaction survey further to your stay at Sofitel Strasbourg and we would like to thank you for that. I regret to read that your visit among us was not fully up to your expectations and I am sorry about it. Be assured of my entire attention regarding your comment concerning the double-charged of your room. The amount was a preauthorization blocked on your credit card, not a payment. This guarantee was cancelled at your check-out time. We are truly sorry for this trouble but the release time of this amount on the credit card depends of your bank and not of our service. We recommend you to contact your bank in order to solve this problem. The Head of the Front Office joins me in presenting our sincerest apologies for the inconvenience it might have created. I would like to emphasize the fact that this kind of incident does absolutely not reflect the quality of services we are used to offer to our guests. However, I am glad to read that apart from this situation, your stay among us was a success. We look forward to welcoming you again soon and make you live a flawless experience, Kindest regards, Laetitia Arnold Head of Guest Experience

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