Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.3/5 1,838 reviews

Best price
guarantee
Sofitel Strasbourg Grande Île - Image 1
Sofitel Strasbourg Grande Île - Image 2
Sofitel Strasbourg Grande Île - Image 3
Sofitel Strasbourg Grande Île - Image 4
4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • The magic and enchantment of the Christmas Market at Sofitel Strasbourg

  • The 300 m² urban vineyard, which is transformed into an ice rink during the winter season

  • Conference areas with natural light and view of Saint-Pierre-le-Jeune church

  • Private car park with valet service

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,838 reviews

TripAdvisor Rating  4.2/5  2,167 reviews

Certificate of excellence 2024

Bad customer service

TripAdvisor rating 1.0/5

Sandra C TripAdvisor review

This hotel is very dangerous for anyone who is staying there. The bath tub is slippery and no mat. Any elderly or individual can slip or fall and end up in the hospital. In addition, services are extremely slow for calling the taxi and sending up items. We already requested a number of items to be sent to our room online before we arrive. It was NOT done and we asked the receptionist “How long it would take?” He said “ it takes a couple of hours.” Last but not least they turned off the air conditioning in the winter and we had to open the windows for cool air. However, it’s extremely noisy as there were people below or next to the hotel shouting & talking so loud. This made our sleep rather difficult to sleep for the 3 nights. We had to move out this hotel asap and we left for good!

Customer review rating 4.5/5

Shaina H. Families - Confirmed reviews ALL

Wonderful staff and great location.

Dear Guest, Thank you very much for sharing your feedback following your stay at Sofitel Strasbourg. We are delighted to hear that you enjoyed our location and found our team to be wonderful—we will be sure to pass along your compliments to them. Regarding breakfast, we are glad to share that on weekends, breakfast is served until 11:00 am, and for all days, our room service offers breakfast 24 hours a day for your convenience. Thank you again for your kind words and constructive suggestions. We hope to welcome you and your family back soon for an even more enjoyable stay. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Expensive and not as luxurious as it pretends to be

TripAdvisor rating 2.0/5

Europeantraveller12 TripAdvisor review

Poorly equipped fitness center (just a few appliances - no elliptical), old fashioned shower and cold temperatures in the meeting rooms (I was freezing). Disappointing

Cher Client, Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés que certains aspects de votre séjour n’aient pas été à la hauteur de vos attentes. Concernant la salle de sport, nous disposons d’équipements Technogym modernes et régulièrement entretenus, incluant plusieurs appareils de cardio et de musculation. Nous prenons également note de vos remarques sur les douches et la température des salles de réunion afin d’améliorer le confort pour nos prochains clients. Votre retour est précieux et nous espérons avoir l’occasion de vous accueillir à nouveau pour vous offrir une expérience pleinement satisfaisante. Cordialement, Beatrice Aouadi Directrice Expérience Client & Duty

Customer review rating 5.0/5

Marika H. H. Business - Confirmed reviews ALL

Great stay and excellent service & hospitality. Will definitely be back next time I'm in Strasbourg.

Dear Guest, Thank you so much for your wonderful feedback! We are delighted that you enjoyed your stay with us and that our service and hospitality met your expectations. We also appreciate your note regarding the breakfast and will continue looking for ways to enhance this experience. We would be thrilled to welcome you back on your next visit to Strasbourg. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 2.0/5

Bosco H. Families - Confirmed reviews ALL

Facilities are not in line with 5 star hotel rating. Disappointing.

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated the service provided by our team. However, we are very sorry that some of our facilities did not meet your expectations and that certain aspects of your stay were disappointing. Please be assured that your comments regarding cleanliness and accommodations have been shared with the relevant departments to help us improve. We hope to have the opportunity to welcome you again and provide a stay that fully reflects our 5-star standards. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

In partnership with TripAdvisor

Other web-users rate our hotel

  • 590 reviews 9.5/10 Location
  • 897 reviews 4.8/10 Room
  • 1,298 reviews 9.2/10 Service
  • 7 reviews 9.6/10 WiFi
  • 426 reviews 4.9/10 Vibe
  • 318 reviews 7.9/10 Breakfast
  • 286 reviews 3.9/10 Cleanliness
  • 259 reviews 4.2/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Strasbourg

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.