Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.2/5 1,851 reviews

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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • The magic and enchantment of the Christmas Market at Sofitel Strasbourg

  • The 300 m² urban vineyard, which is transformed into an ice rink during the winter season

  • Conference areas with natural light and view of Saint-Pierre-le-Jeune church

  • Private car park with valet service

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,851 reviews

TripAdvisor Rating  4.2/5  2,171 reviews

Certificate of excellence 2024

Customer review rating 3.0/5

Khalid A. Couples - Confirmed reviews ALL

The check in and check out process was great . The room however is outdated , the carpet extremely stained .

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the efficiency of our check-in and check-out processes. We regret that your room did not meet your expectations and will take your observations into consideration for future improvements. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 0.5/5

Yakov V. Families - Confirmed reviews ALL

Vworst I ever had in 5 star hotel

Dear Mr. V., Thank you for taking the time to share your feedback regarding your stay with us. I am truly sorry to hear that your experience did not meet your expectations. I completely understand that having to walk 400 meters with your luggage could be very uncomfortable, especially at your age. Please allow me to clarify that the access restrictions during Christmas Season are imposed by the city and are beyond our control. Unfortunately, we have no influence over these regulations, but we fully understand that they can make arrival more challenging for our guests. We sincerely hope to have the opportunity to welcome you again under better circumstances and provide you with a more enjoyable stay. Thank you again for your feedback, which is very valuable to us as we continuously strive to improve. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 4.5/5

Xavier K. Couples - Confirmed reviews ALL

Since 25 years I’m customer of your hotel and as always my stay was mor than great. Friendly stuff, comfortable and super clean rooms as well a great breakfast. Nothing to add and I will defensively come back for my next stay in Strasbourg…

Dear Guest, Thank you very much for your kind words and for being a loyal guest of Sofitel Strasbourg for the past 25 years. We are delighted to know that your stay was, once again, comfortable and enjoyable, and that our team contributed positively to your experience. Regarding your comment about the welcome drink, I would like to clarify that the voucher is now available directly in the ALL Accor app. We understand that this digital system feels different from the previous approach, and we truly appreciate your feedback. We are continuously working to make it as smooth and convenient as possible for our valued guests. We look forward to welcoming you back on your next visit to Strasbourg and hope to provide another memorable stay. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 4.0/5

Wesley S. Couples - Confirmed reviews ALL

Very easy to book online for our stay, good check-in process, the staff we interacted with were pleasant. We only had breakfast in the hotel, this was inline with our expectations, no one went above and beyond. We decided to upgrade our room from the basic room, our room seemed dated, and not value for money, we were expecting a little more. The shower hanging over the bath, wasn't positioned correctly, so if you stood in-front of it, the shower would miss you, not a major issue, you are a premium hotel, something basic as this should be sorted out. The television was elevated off of the floor on a random table, it didn't match the room décor, unsure if it had been broken or this was the set up for the room. The location is what you pay for here, its ideal when visiting the town.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Strasbourg Grande Île. We are pleased to hear that our online booking system and check-in process met your expectations and that our staff contributed positively to your experience. However, we regret to learn that the upgraded room did not align with your expectations in terms of value and aesthetic appeal. Your comments regarding the shower positioning and the television setup are appreciated, as they highlight areas where we can improve our guest experience. We take such feedback seriously and will ensure it is reviewed by our management team. While we are glad that our location enhanced your visit to the town, we strive for a consistently high standard of comfort and functionality in our accommodations. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 0.5/5

David B. Couples - Confirmed reviews ALL

The hotel is dated and dirty. Carpet in the room has stain all over and black all around the edges. Bathroom is dirty with black molds. We tolerate this as we were there for the Christmas market and didn’t spend much time in the room. Now, the check out process was a whole other level of uncomfortableness. The night before our check out I requested for a late check out and the girl at the front desk informed me that it’s available for a charge. I told her that we’re Amex platinum member and late check out should be included in our booking for 4PM. She checked and agreed to this. The next day we came back to our room at 11:30 and our key card didn’t work. They already locked us out. I went to the front desk to get the key reactivate and reminded them that my check out is 4PM. Around 2:00 housekeeping knock on the door. We told them that we have a late check out and please come back. Right after that the front desk called and asked again for our check out time. I calmly again reminded them about the benefits that comes with our booking and I already requested for 4PM check out and they agreed to this. After this initial phone call the room phone rang none stop and I keep on having to explain again. After about the 6th calls I got so frustrated and asked them to leave me alone so I can have time to collect my bags and leave. We got down to the front desk around 3:05. My husband reminded them that we have 1 bar charge and 1 restaurant charge. The guy that check us out gave the final bill. At this point we cannot wait to get out of there. My husband just want to give them the credit card so we can leave. Luckily I glanced over the bill and it was much higher. I then check the itemized charge. Right when I did this the guy asked me ‘you only have 1 bar charge right’. How convenient and after my husband already reminded him. There was a bunch of extra charges on our bill. Usually in case like this I just think it’s a honest mistake but not this time!!! Audacity of this hotel to charge nearly $600/night! Sofitel Strasbourg you are the shame to the brand. Amex needs to remove this hotel from The Hotel list. You cannot do this to your card holder.

Dear David B., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate your bringing these matters to our attention, as they are not reflective of the high standards we strive to maintain. We understand your frustration with the late check-out situation, particularly with the confusion surrounding your Amex Platinum benefits. It is our policy to ensure that all guest requests are handled accurately, and we regret that this was not the case during your stay. Furthermore, we take billing discrepancies very seriously, and I assure you that we will address this matter internally to improve our service and avoid such occurrences in the future. We value your insights and hope that you will consider giving us another opportunity to provide you with the exceptional experience associated with our brand. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

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Other web-users rate our hotel

  • 606 reviews 9.5/10 Location
  • 926 reviews 4.6/10 Room
  • 1,320 reviews 9.1/10 Service
  • 6 reviews 8.8/10 WiFi
  • 443 reviews 4.7/10 Vibe
  • 327 reviews 7.3/10 Breakfast
  • 296 reviews 3.4/10 Cleanliness
  • 267 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.