Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.2/5 1,899 reviews

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Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • The magic and enchantment of the Christmas Market at Sofitel Strasbourg

  • The 300 m² urban vineyard, which is transformed into an ice rink during the winter season

  • Conference areas with natural light and view of Saint-Pierre-le-Jeune church

  • Private car park with valet service

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

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Our guest reviews

Our guest reviews

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ALL Rating  4.2/5  1,899 reviews

Customer review rating 4.5/5

Denis L. Couples - Confirmed reviews ALL

Overall excellent

Dear Guest, Thank you for your positive feedback. We are delighted to hear that you had an excellent experience at Sofitel Strasbourg Grande Île. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 3.0/5

Thea P. S. Business - Confirmed reviews ALL

Our room 325 was very old and not at all up to sofitel standard. It was in need of a very good renovation, it was not at all modern and luxurious like in other sofitel hotels. I don’t know if all rooms are like that or we were just given an old room because I used my points for a free upgrade.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret that your experience did not meet the high standards you expect from a Sofitel hotel, particularly regarding your room. We appreciate your kind words about our location, the friendliness of our team, and the user-friendliness of the ALL app. However, we are very sorry that the room did not reflect the modern, luxurious, and spacious ambiance typical of Sofitel. Your comments about the room’s condition and cleanliness have been shared with our management team, as we continuously strive to improve and ensure every guest enjoys a stay that lives up to our brand promise. We hope you will give us another opportunity to welcome you back, so we can provide the exceptional Sofitel experience that you rightly expect and deserve. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 5.0/5

Allemandi A. Business - Confirmed reviews ALL

I've been there for 1 night on a business trip. Had dinner and breakfast (food excellent). The hotel staff was very nice.

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our central location, the comfort of your accommodations, and the dining experiences. Your appreciation of our staff will be shared with the team. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 3.0/5

Constantin O. Families - Confirmed reviews ALL

The first time I stayed at this hotel was in 2010. I've decided to come back 16 years later with my family. I was shocked to find that in the last 16 years there have seemed to be 0 attemts made to keep the facility up to date. The rooms are trist and drity. The furnature, doors and windows are scuffed. The hallways dark and rundown. It resembles the atmosphere of a 2-3 star hotel at best. In stark contrast to the decaying facilities are the amazingly friendly and well trained staff as the outstanding breakfast.

Dear Guest, Thank you for taking the time to share such detailed feedback following your recent family stay with us. We are very sorry to read that your experience did not meet your expectations, particularly regarding the condition and cleanliness of the rooms and public areas. Please accept our sincere apologies for the discomfort and disappointment this caused. This is certainly not the level of experience we aim to deliver, and your comments have been shared with our management and operational teams for careful review. At the same time, we would like to thank you for highlighting the friendliness and professionalism of our staff. We are especially pleased to hear your positive remarks about our breakfast service and about Sebastian, whose dedication will be personally recognized. Your kind words are a true encouragement to our team. We regret that your return visit after many years was not as positive as hoped and that this impacted your overall perception of the hotel. Guest feedback such as yours is essential for us to better understand expectations and to guide our ongoing efforts to improve the guest experience. Thank you once again for sharing your impressions. We hope to have the opportunity to welcome you back in the future and to provide a stay that better reflects our service standards. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 0.5/5

Victoria T. Business - Confirmed reviews ALL

In the gym there is one treadmill and it was broken the whole time and had apparently been broken before I got there. It was never fixed and all the things in the gym belong to a company that takes care of them. Time to change that company. The gym was the reason I stayed in Sofitel, but will NEVER stay here again!

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the gym facilities. We understand how important fitness amenities are for our guests, and I regret that the treadmill did not meet your expectations during your visit. Your comments about the management of the gym equipment have been duly noted, and we will take them into consideration for future improvements. Thank you for bringing this to our attention. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Other web-users rate our hotel

  • 597 reviews 9.5/10 Location
  • 930 reviews 4.5/10 Room
  • 1,328 reviews 9/10 Service
  • 6 reviews 8.3/10 WiFi
  • 462 reviews 4.6/10 Vibe
  • 330 reviews 7.3/10 Breakfast
  • 301 reviews 3.3/10 Cleanliness
  • 276 reviews 4.1/10 Amenities

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