Sofitel Strasbourg Grande Ile

Sofitel Strasbourg Grande Ile 5 stars

Customer review rating (ALL Rating) 4.5/5 1,592 reviews

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Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Chef Mathieu Klein's Alsatian-inspired restaurant

  • The terrace and the retro-chic of the Link Bar

  • Private car park with valet service and charging stations

  • Our hybrid seminar areas and your events in our vineyard

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Terroir & Co

Gastronomes will appreciate the cuisine created by Chef Mathieu Klein at Terroir & Co. This elegant bistro highlights products from the Alsatian terroir and provides a nuanced take on local specialties.

Our accommodation(s)

With 4 types of rooms (classic, superior with/without balcony, luxury) and 5 types of luxury suite (Junior, Prestige, Luxury, Opera, Imperial), the hotel helps you relax, along with our superb MyBeds. WIFI, Balmain toiletries, TV with Chromecast for reading your content, mineral water and courtesy tray, some room amenities that make for a unique experience at the Sofitel Strasbourg Grande Île.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,592 reviews

TripAdvisor Rating  4.5/5  2,025 reviews

Good stay

Customer review rating 4.5/5

C. Business - Confirmed reviews ALL

Hotel very well located in the center of Strasbourg and friendly staff.

Well located, but the rooms are old

Customer review rating 3.0/5

Nikolai N. Families - Confirmed reviews ALL

The hotel is nice but I didn't like the décor. It's simultaneously modern but also cheap and a bit old and run-down, especially in the room interiors. The rooms, which where advertised as good by the reception staff, since we were booking through American Express, we're just about acceptable in terms of their state and condition of the furniture, which seemed old and battered, and was cheap in the first place. On a separate note, the bar was excellent, and the bartender provided excellent service and advice. Also the concierge was very considerate. And the reception staff, though quite young and inexperienced, we're very well-mannered and kind.

Good Service

Customer review rating 4.0/5

Christopher Couples - Confirmed reviews ALL

Really enjoyed our 3 day stay at the hotel. Mathieu, the Chef Concierge was fantastic. He was so helpful and his efforts made our visit even more pleasant.

staff friendly. Well located. Does need some refurb

Customer review rating 4.0/5

Ian Couples - Confirmed reviews ALL

Very happy with our experience with the Sofitel staff. They were all professional and friendly. We turned up early and they were able to find us a room at 11AM. That was very much appreciated! The room itself was very small and the decor a bit tired. A mirrored sliding wardrobe door was broken. The room had barely a metre on either side of the bed, and not much more at the bottom. Fire escape map suggests that we got given the smallest room, but as we got the room at 11AM - we were not going to complain. It did the job, but hardly a feeling of luxury. For such a "grand" hotel, surprised that the room size is acceptable. Bed linen was fantastic though. We enjoyed the hotel breakfast. They do one of the best breakfast buffets we have experienced. Our experience was a bit tarnished by the manners of the other guests, who felt it acceptable to do facetime loudly, play folk tunes on their phones and chain-smoke.

Dear Guest, Thank you so much for taking the time to give us your feedbacks. I am pleased to read that you appreciated our employee actions and attitude and would like to thank you for letting us know. Your satisfaction is a great motivation and reward for us! I also took note that the location in the heart of the European capital was a success to you. I understand your disappointment about the size of your room. Our hotel has been built in 1964 as the first Sofitel hotel in the world. As of today, we must compose with this building and its configuration. Furthermore, our hotel is on the “Grande Ile” of Strasbourg, listed as a world heritage at Unesco. However, I took note of your remarks and will transfer them to our General Manager. I would like to precise that our hotel offer 6 different room categories, and the room you occupied was the first one. I invite you to contact me directly for your next journey to offer you the best option concerning the room. I would be very pleased to welcome you back in our House the nearest future. Cécile Pastore Front of House & Guest Experience Director

Good location , poor room

Customer review rating 2.0/5

K Couples - Confirmed reviews ALL

Despite having requested parking we had to wait a long while to access garage and then reception staff were very unfriendly as we had parked our own car. On checking out we were charged for valet parking that we never saw or used and I expect a refund for this The room was small and dated , more like an Ibis hotel not a four star Sofitel Location is very good

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Other web-users rate our hotel

  • 393 reviews 9.4/10 Location
  • 631 reviews 5.8/10 Room
  • 849 reviews 9.5/10 Service
  • 306 reviews 5.6/10 Comfort
  • 247 reviews 8.9/10 Breakfast
  • 231 reviews 5.5/10 Vibe
  • 152 reviews 5.6/10 Cleanliness
  • 125 reviews 5.3/10 Amenities

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