Sofitel Strasbourg Grande Ile Hotel 5 stars

Very good service at reception, both check in and out. Short walking from the bus. Breakfast quite good, lunch not so good. Room equipment was very good.

Always a great stay, and especially Manon from the Front Office, very helpful, proffesional and beautiful smile.

Check-in very good Room very clean Gym is well-equipped

Friendly and helpful staff. Particularly good concierge service and breakfast service. Restaurant food for dinner is poor and room service menu is very limited and not good

Perfect care of people, nice rooms, very delicious breakfast, really enjoy the stay.

For the whole night there was some irregular noise coming from the space close to window (pipe? heating system?). It was not possible to sleep properly. My room was at the Mezzanine level. Otherwise, the hotel and its services were top level.

I stayed in Strasbourg before heading into the work week, having traveled from the US. It was the perfect spot to acclimate to the EU timezone.

The people at the hotell are friendly and helpful

All was OK. Hotel took care for the car to park it (paid service). Room was reasonable spacious for few days business stay. Service was professional and likeable. Breakfast with good selection of food and drinks. Meeting itself well organized within the premises.

Our experience at Sofitel Strasbourg was wonderful. The hotel was beautiful, the staff was exceptional, and the location is ideal for visiting Strasbourg. We will definitely return.

It was perfect .Nice welcoming ,like staying at home..

The only employee I’ll give credit is Mariam the concierge (she greeted us on arrival however she went on holiday... in sure if she was there I’ll probably have a better experience). However the rest is unprofessional in each and every way.

We have booked a Junior Suite for two nights for our trip in Strasbourg. We stayed several times in this hotel in the past and always were happy. The room was quite nice, however we had to face a disappointment. At the breakfast buffet, all the bread and the cakes (including the famous Alsatian Kougloff) were sliced really thin and in advance which results with bread and cakes totally dry!!! This is a pity and for sure it is not acceptable for a 5 stars hotel. I have never faced something like that in other 5 stars hotels. After a talk with a manager, the only answer he could give me was: "Sorry this our standard and this is to help the client to have a more quicker breakfast!!! A bit strange...

Celebrated our 33 wedding anniversary at the Strasbourg Sofitel and it was a fantastic experience

Room was horribly small, old and dark. We rented a suite and had a sofa bed for children to sleep in. Once sofa bed had been opened, there were hardly any room to walk or open your suitcases. It made the stay uncomfortable with the serious lack of space. During the night, there were weird clicking cracking noises coming from the air vents. With the hotel being so old, it did feel a little loud and creepy. The toilet was near the front door before living room, while the bathroom (only combination of shower/bathtub and sink) was all the way inside after the bedroom. What saved this hotel for us were the excellent staff and service. I think the girl who checked us in was Beatrice (I hope I remember her name correctly) - the one wearing glasses. She was very nice and welcoming. The bell boy who helped us was Laslo/Lazlo (not sure which version/how to spell it) and was extremely helpful and thoughtful. He even provided complimentary pretzels and bottled water for our journey to the next city when we checked out, after he helped with loading our suitcases into the car. I was informed by the staff that this is the first Sofitel in the world and while some people may prefer really old style rooms, we prefer something newer and more spacious as it really was difficult to walk around the room and quite impossible to open suitcases fully. If I have to rate on the room and comfort only, it would have been a 1-star. However like I said, the staff at this hotel were a gem. I have never felt being so welcomed at any of the other Sofitels or other 5 star hotels. Also, parking is very limited. We arrived late at the hotel, parking was already full and we had to park at a public carpark (about 10 - 15 minutes walk away). I heard from the pther guests checking in at rhe time also had the same issue. So leave your luggage at the hotel first if you have to park elsewhere. With room/comfort and parking - 1 point rating and staff/service & location - 5 points rating, technically overall rating for this hotel based on my experience should be 3 points. However as we left the hotel feeling positive and somewhat satisfied thanks to Beatrice and Laslo's caring nature, and comparing with services from other 4 and 5 star hotels (been travelling around Europe 5 weeks and stayed at around 20 hotels), I decided to be a little biased and added an extra point. Please renovate and we would like to return.