Novotel Strasbourg Centre Halles Hotel 4 stars

TripAdvisor rating 4.0/5 1,224 reviews
Novotel Strasbourg Centre Halles
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Room 1

Number of guests
Children's age

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Hotel extras

  • 10 minutes' walk from the TGV train station

  • Meeting area for up to 100 people

  • Restaurant and bar within the hotel

  • Dedicated children's area

  • Public car park next to the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000
strasbourg
france

Tel: +33388215050

Fax: (+33)3/88215051

Contact email

Check-in from 14h00

Check out up to 12h00

  • LINE D :   A/D Ancienne Synagogue Les Halles

  • By plane

    STRASBOURG At 18km / 11.19 miles

  • By train

    GARE TGV At 1km / 0.63 miles

  • By train

    STRASBOURG At 1km / 0.63 miles

  • By train

    STRASBOURG TGV At 1km / 0.63 miles

GPS :48.586125, 7.74299

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All rooms at the Hotel Novotel Strasbourg Centre Halles are air-conditioned and measure 269 sq. ft. (25 m²). Choose the Executive Room and enjoy bathrobes, a Nespresso coffee machine and free minibar service.

Superior Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room - twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

N'CAFE

Type of cuisine: French

Photo non contractuelle / Strictly non binding

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 160

  • Maximum capacity: 95 people

  • Maximum banquet capacity: 45 people

Find out more

Our guest reviews for
Novotel Strasbourg Centre Halles

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,477 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,224 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Extremely satisfied

Customer review rating 4.3/5

Juan C. J. M. Business - 30/11/2019 Confirmed reviews ALL

Felt welcome and “at home”

Customer review rating 4.3/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

Excellente prestation

Customer review rating 4.3/5

Anonymous Families - 26/11/2019 Confirmed reviews ALL

I'm aware this is not high rate hotel but cleaness should be basic demand for 1 to 5 * when categorizing. The room was pretty dirty, especially bathroom. On the other hand, breakfast was good and staff as well.

Disappointing

Customer review rating 4.3/5

Gustavo O. Families - 25/11/2019 Confirmed reviews ALL

It was my second time at the Hotel. This time I booked two rooms. I got an email confirmation after my booking that the rooms would be available by 2:00 pm. It was 3:30 and we were told that we still have to wait a little bit more. I was traveling with my mom, my wife, and my two daughters. We went for a walk and by the time we were back the rooms were available. They offered us an upgraded room, very nice. However, the drains in the shower and in the sink were clogged, which generated extra inconvenience. This kind of things has never happened to us in any Novotel we stayed before.

Customer review rating 4.3/5

Anonymous Solo - 24/11/2019 Confirmed reviews ALL

If I had known about the construction at this hotel, I would have booked a different one. From the noise to the nasty smell in the lobby and the elevator, the darkness and bleakness in the lobby, it made for a very unpleasant experience every time I went through.

NICE STAY !!!

Customer review rating 4.3/5

Arturo S. R. Couples - 12/11/2019 Confirmed reviews ALL

Despite the difficult conditions o do their job (works at floor level) the welcome and the proffesioanlism of the reception, the bar and the buffet was great !! We were also really excited by the room cleaning between nights...the room was made like if it was an in comming wonderful. All congratulations to all team memebers specially ti the housekeeping.

reception and lobby in renovation. still waiting for my bill over email...

Customer review rating 4.3/5

Yaccohen Couples - 02/11/2019 Confirmed reviews ALL

very good room. bad handling of check out

Customer review rating 4.3/5

Maurits B. Families - 25/10/2019 Confirmed reviews ALL

The hotel lobby is under construction and access is uncomfortable, specially when the day-access through the shopping centre is closed. Worse is the parking, shared with the shopping centre. I find myself on a hotel parking space at a level that cannot be reached by lift. There is no driving connection to the level that is served by a lift, so I had to carry all baby stuff and suitcases through a staircase. Accord staff is friendly, so hence the 6 overall scoring.

Great breakfast spread, friendly and helpful staff members

Customer review rating 4.3/5

Maria Families - 24/10/2019 Confirmed reviews ALL

Staff were very welcoming, especially those at the breakfast area. The breakfast range must be commended, it was amazing. Look forward to the renovation to be completed.

An OK Stay

Customer review rating 4.3/5

Mr &. M. H. Couples - 18/10/2019 Confirmed reviews ALL

Novotel is a name to go-for whenever we are abroad. Unfortunately the Novotel in Strasbourg is lack of some primary standards. Upon check-in, Novotel expects our creditcard information for guarantee eventhough everything is already paid in advance. We offered to pay in cash if any expenses occur and got refused by the receptionist. Afterwards, we checked in without giving our credit card details. It is hard to use big cash notes in Strassbourg, as 500.- EUR. Shops don't accept it, banks and post office refuse to exchange to smaller notes, and neither Novotel. Finally the Manager of Novotel helped us since it took a while for discussion. We wish Novotel could state about this cash issue on their official website clearly and precisely for the guest. The property seems to out of date, therefore, there is a construction in lobby which are pretty loud and messy. Staffs are friendly, willing to help and greet us anytime we passed through Room is tidy and clean Bed is small compares to Novotel in Saigon (Vietnam) and in Münich (Germany) Bathroom and toilet are separated which is good but again the property are very aged. We wish there is a toilet brush available in room that either me or my husband can use it after "the business". Make-up glass was broken as half in bathroom and turned aside to the wall Fridge was unplugged when we first entered, and even then after plugged in for a day, no cold temperature inside but warm heat. Air conditioner turns on for 30 minutes and automatically shuts down. To turn on again, the same process happens. We slept with windowns opened. No papernotes and pen/pencil in room. As a 4 star hotel, Novotel should have electronic adapter for guests to borrow. We stayed in room 802, Novotel can briefly check if all we wrote above are appropriate. We wish Novotel Strasbourg could improve or at least keep the same standards as other Novotels in Accor group.

Nightly disturbances from a nightclub

TripAdvisor rating 4.0/5

spec_guests Friends getaway - 09/10/2019 TripAdvisor review

Within the last three years I stayed in various Novotels in Europe. Until recently, I had no real issues and there were no complaints from my side. However, this time we encoutered some situations that were not acceptable. Independently from being Platinum customer with Le Club Accor, I expect some things not to happen: - Claiming to be a four star upper range hotel, there should be an information up front that the lobby area is currently a construction site. A clever management would also inform customers about a charity run in advance. None of both happened. - From a Novotel I would expect better rooms in general. They are clearly subject to a refurbishment, especially bathrooms providing a annoying smell from the sink. - Rooms that are affected by extremly loud music until 5 am in the morning can not be given to any customer. Corresponding complaints must be treated much more seriously. Of course, this is a central city hotel and some background noise from the street must be accepted. A nightclub next door is something different. Requesting a discount for heavily disturbed night was simply rejected. It is reponsibility of the hotel and blaming it on the town administration is a very cheap excuse. By the way, it would be wise for the reception staff to have some ear plugs available at least. - On the same matter: How can it be that the reception staff states that they are not aware of any noise problem from a night club while explaining a few sentences later, that they are in discussion with the town administration about it?!? This was a blunt lie! Of course, they are aware of the problem. - Giving a room upgrade for the last night and some loyalty points is of course some compensation. But, in the end this was inevitable to allow some peaceful sleep. What do I care if the new room has a Nespresso machine? From my point of view, problems can occur, that's a fact. However, many of them could be avoided by taking appropriate measures beforehand. And if they happen, customers must be treated like what they are: Paying customers! I can not recommend to stay at this hotel while his management is in place.

construction, worse house keeping

Customer review rating 4.3/5

Tyffany Families - 08/10/2019 Confirmed reviews ALL

it was ok. our room was too small for four people. there was sofa bed for my kids. it was bot ready when we arrive . so i requested to open it , housekeeoing lady make me move the objects and open the sofa bed my self. that is not acceptable from a four star otel. i do not stay in an apartment .

Dear Selen A., Thank you for taking the time to share your experience about your experience at the Novotel Strasbourg Centre Halles.I am sincerely sorry to discover that you were not fully satisfyed about your stay with us. However, how we have already explain during your arrival for space reason the sofa bed for the children is close but ready. Under no circumstances our guests have to make their bed, as all the other Novotel, there's juste protection cover to remove. In any case this action don't have any impact on the quality of our services. Best regards Eleonora D. Front Desk Supervisor

Construction and confusing to find from parking lot.

Customer review rating 4.3/5

Btc Couples - 30/09/2019 Confirmed reviews ALL

The room we got, the view was really nice. And very convenient close to the old town. Just parking could have been explained better as we went to the mall and ended up asking someone and then the security guards who showed us where. It is not clear how to get to the hotel from the garage. Since we parked 13 first. And construction was a bit a shame. We didn't know about that.

Customer review rating 4.3/5

Anonymous Families - 25/09/2019 Confirmed reviews ALL

good location and the staff were nice

In need of some attention for a 4 star property

Customer review rating 4.3/5

Jpk Couples - 23/09/2019 Confirmed reviews ALL

This property is in need of some serious attention. Although it was good to see that the lobby area was under construction, it would have been good to be notified by the property that this was the case, We likely would have chosen somewhere else to stay due to the significant disruption. Although the room looked good/contemporary at first, after spending some time in the room the scares of age started to show. The carpet had significant staining making the entire room feel unclean. The toilet wobbled and was not securely attached to the floor, the sink drain was nearly 100% clogged and took overnight to drain properly. There was a large, very obvious, hair on the shower wall. Also the noise from running water and flushing toilets would wake us up in the evening - sounded like the whole room was flooding. Not sure how this property can be called a 4 star, it presents like a 2 1/2 star property at best with limited amenities.

I was upgraded from IBIS to the NOVOTEL and it was an excellent experience

Customer review rating 4.3/5

Anonymous Business - 20/09/2019 Confirmed reviews ALL

Room is bigger, there is a fridge and a safe which is much appreciated. Personnel was very friendly and Professional The wifi seemed less strong, however, that was the only disadvantage.

Dear Mrs j., Thank you very much for your stay in our Hotel. We are delighted to know that you had a nice time and that our facility and the services offered were pleasing you. We will check our connection in ordrer to be perfect for your next stay :) Looking forward to welcome you back, we send our best regards Eleonora D. - Front Desk Supervisor

Satisfied, but pity the works

Customer review rating 4.3/5

Joan L. Couples - 19/09/2019 Confirmed reviews ALL

The hotel's right, but they're downgrading. In the entrance they were of works, but without separating physically of the zones of passage. With the exception of a simple railing. The rest of the stay, sufficiently correct.

Good hotel with very unpleasant staff

TripAdvisor rating 4.0/5

Phiroza304554 Couples - 17/09/2019 TripAdvisor review

The hotel is very well located, close to restaurants, trams, shopping and sightseeing. It is currently under renovation. Considering the kind of average hotel, the disturbance due to the renovation and some very rude staff, € 123 per night was a rip-off. Also, as Accor members, we were treated very badly. The only polite, courteous and friendly person in the hotel was Thomas at the reception. I have posted my review on Accor customer service and have asked for a reply.

Stay with my family

TripAdvisor rating 4.0/5

Sally W Family - 14/09/2019 TripAdvisor review

Overall is average. Reception area is under renovation, significant messy and front desk staff doesn't provide welcome drinks to us. We open the room door, the sofa bed doesn't open, we need to re-set by ourselves because the room is limited place.

Nice hotel

Customer review rating 4.3/5

Mariam J. Families - 26/08/2019 Confirmed reviews ALL

Very nice location The parking cost is high and the bar man was really rude

Dear Mariam j., Thank you to have taken the time to leave a feedback. It's a pleasure to know that you have appreciated the location. Actually we are 10 minutes’ walk distance from the Cathedrale and the Petite France. Concerning the parking from the shopping mall, is already one of the cheapest one in Strasbourg. Regarding the Barmaid, we are really sorry that you feel a bad attitude from him. We will share your comments with our team, in order to improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again in Strasbourg. Best regards Eleonora D. Front Desk supervisor
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