It was great , location super . Reception staff was great . Charlene and tanzing was awesome guy . Great Attitude Of Tenzing . An asset to hotel . Only issue was breakfast - not too many veg options , too busy less wait staff . Breakfast served till 11 but not refilled and more variety as other with cheese

All good, 2things to improve: towels didn’t smell fresh ( looked fresh though); no complimentary water provided

Stayed for three days with family so had four rooms. One was for the handicapped. All were comfortable but the one on the second floor not as modern nor as nice as those on the higher floor. Good breakfast and but no catering on the Sunday of our stay! Very nice staff. Good underground parking. Good value and excellent hotel.

As usual this chain of hotels gets to the right standard I want. Certainly not a 'charme hotel' , but you always get what you need, especially for a business trip.

Generally speaking it was a good experience. Staff kind and ready to assist. Check in and check out very smooth. On the negative side room was very and it took some serious time to bring it up to temperature which in its turn disturbed the sleeping time.

The hotel is in a great location, but everything spoils the poor standard of the rooms. I booked a Novotel, a 4 star hotel and in fact we barely got a 2 star hotel. Old rooms that do not seem to have been updated since the 1980s. The bathroom is equipped with a very small toilet that is not suitable for an adult. There was also a stench of urine in the bathroom. The fridge was dirty. The safe in the room did not work and was not repaired even after I asked. The power outlet was only on one side of the bed and there were no USB sockets - hey we are the year 2021 and not the year 1980 !!! There is no management of people coming for breakfast - on the first day we arrived at the dining room there was not enough food.

The furnitures in the room were ??? A lot of space but not a proper writingdesk! Small table for a sofa.

Overall an excellent experience- as usual

The only problem we had during our stay was a broken double bed. Upon our arrival the receptionist rang the housekeeper to check if our room was ready and was told to give us another room (408). The double bed must have been broken as it squeaked and groaned every time we moved that night. The following day we mentioned this to Reception who immediately changed our room and we had no further problems.

Awesome place friendly people every thing was great the city view from my room unbelievable i had a wonderful experience, absolutely the best.

1 night stay with family (2 kids). Great welcome very friendly, toys for the kids. Huge teddy bear (2.5m high) in the room. Perfect cleanliness. Great bedroom. Good access to the carpark (public). Direct access to a big mall. 5-10 min walk to the old town. Will come back for sure.

Everything is old inside room and not best maintenance. It's not a 4 stars sensation at all. Very dissapointed. Bath door damage, tiny fridge, no big bed. I waste my money to receive this hotel quality.

Within the last three years I stayed in various Novotels in Europe. Until recently, I had no real issues and there were no complaints from my side. However, this time we encoutered some situations that were not acceptable. Independently from being Platinum customer with Le Club Accor, I expect some things not to happen: - Claiming to be a four star upper range hotel, there should be an information up front that the lobby area is currently a construction site. A clever management would also inform customers about a charity run in advance. None of both happened. - From a Novotel I would expect better rooms in general. They are clearly subject to a refurbishment, especially bathrooms providing a annoying smell from the sink. - Rooms that are affected by extremly loud music until 5 am in the morning can not be given to any customer. Corresponding complaints must be treated much more seriously. Of course, this is a central city hotel and some background noise from the street must be accepted. A nightclub next door is something different. Requesting a discount for heavily disturbed night was simply rejected. It is reponsibility of the hotel and blaming it on the town administration is a very cheap excuse. By the way, it would be wise for the reception staff to have some ear plugs available at least. - On the same matter: How can it be that the reception staff states that they are not aware of any noise problem from a night club while explaining a few sentences later, that they are in discussion with the town administration about it?!? This was a blunt lie! Of course, they are aware of the problem. - Giving a room upgrade for the last night and some loyalty points is of course some compensation. But, in the end this was inevitable to allow some peaceful sleep. What do I care if the new room has a Nespresso machine? From my point of view, problems can occur, that's a fact. However, many of them could be avoided by taking appropriate measures beforehand. And if they happen, customers must be treated like what they are: Paying customers! I can not recommend to stay at this hotel while his management is in place.

The hotel is very well located, close to restaurants, trams, shopping and sightseeing. It is currently under renovation. Considering the kind of average hotel, the disturbance due to the renovation and some very rude staff, € 123 per night was a rip-off. Also, as Accor members, we were treated very badly. The only polite, courteous and friendly person in the hotel was Thomas at the reception. I have posted my review on Accor customer service and have asked for a reply.

Overall is average. Reception area is under renovation, significant messy and front desk staff doesn't provide welcome drinks to us. We open the room door, the sofa bed doesn't open, we need to re-set by ourselves because the room is limited place.