Novotel Strasbourg Centre Halles 4 stars

Customer review rating (ALL Rating) 4.3/5 1,466 reviews

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Novotel Strasbourg Centre Halles - Image 1
Novotel Strasbourg Centre Halles - Image 2
Novotel Strasbourg Centre Halles - Image 3
Novotel Strasbourg Centre Halles - Image 4
Quai Kleber, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 mins' walk from the TGV station and Notre-Dame

  • Family rooms (2 children under 16 years free)

  • In the Place des Halles shopping center

  • Underground public parking at the hotel, via Rue Sevastopol

  • Meeting area for up to 100 people

Our accommodation(s)

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
France

GPS:48.586125, 7.74299

Telephone
Fax +33 3 88 21 50 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ici&là - Restaurant

Our chef creates tasty authentic cuisine in the Ici&là concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,466 reviews

TripAdvisor Rating  4.0/5  1,402 reviews

Okay.

Customer review rating 3.5/5

Kajetan Business - Confirmed reviews ALL

Generally fine. Pressure to eat quickly during breakfast was not something I enjoyed. Rooms are a little old; slightly nasty sticky liquid was left on the desk. During every elevator ride I thought I was not leaving the cage :)

good stay

Customer review rating 4.0/5

Marek Business - Confirmed reviews ALL

elevator is quite noisy (disturbing in night) if room is closer to elevator

Really well located

Customer review rating 4.0/5

Clarisse Families - Confirmed reviews ALL

- The hotel is well located close by the train station, in front of the local tram, in a mall and close by several restaurants and shops - The staff is welcoming - The breakfast has lots of options

Satisfied

Customer review rating 2.5/5

Mt Families - Confirmed reviews ALL

The location is ideal for easily accessing the old town, the tram, the train station, and the shopping mall, all within a very short walking distance. We were fortunate with the room selection, as it was on the river side and offered a view of the old town. However, the rooms are in need of renovation. The hotel's common areas are designed in an industrial style and have been renovated. The breakfast is rich and satisfies even the needs of a demanding guest. The negative aspect of our experience was the check-in process, during which we were required to deposit €600 as a security deposit for prepaid services (some of which were not even utilized). This policy was neither communicated nor agreed upon during the booking process, which made me feel uncomfortable, as I had planned to rely on cash for the first two days while settling into Strasbourg. Furthermore, this approach felt inappropriate and left me with the impression of being treated with suspicion, possibly even with a discriminatory undertone. The hotel did not offer any alternative options. If the concern was about ensuring payment for services during my stay, a more reasonable solution would have been to flag in their system that additional services, such as meals or drinks, would need to be paid for in cash at the time of purchase and not charged to the room. Importantly, this should have been communicated at the time of booking in October. Such an arrangement would have been fair, transparent, and workable for all parties involved.

Dear Mardyros T., Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The guaranty made at your check in is a policy by the Accor group and made with all the guests without distinction Your reservation was for 6 nights and the only prepayment was for your reservation for the restaurant on the 31 December. This politic is on the sales conditions for every reservation We are really sorry this has made you feel uncomfortable That wasn't our aim at all. W thank you for your comments about our team and we will communcate to us your good feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlène ZAEGEL Front Desk Manager

Underwhelming hotel and disappointing service

Customer review rating 2.0/5

Illana Couples - Confirmed reviews ALL

From the very beginning, our stay at the Novotel was disappointing. The service from the front desk hardly made us feel welcome. We then discovered our room was right next to the elevator on level 2 (despite me requesting a higher floor and away from the elevator- so much for Accor member benefits). The room had several issues with it like a toilet button that didn't work, and no option to even call reception from our room phone making us have to go downstairs the few times we needed something because we didn't have a local phone to call through the QR code number. Additionally, the rooms were hardly well equipped - you want conditioner or a toothbrush? Too bad. Then to add insult to injury, this was the first Accor hotel that limited our welcome drink to beer, wine or soft drink. Overall the staff were mostly standoffish and didn't make us feel welcome, the rooms were unimpressive, and we didn't get sleep because the room was so loud with people walking past all hours of the night and noise from downstairs. Definitely don't consider the hotel 4 stars, major disappointment.

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Other web-users rate our hotel

  • 809 reviews 8.9/10 Location
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  • 655 reviews 8.6/10 Service
  • 16 reviews 9/10 WiFi
  • 479 reviews 8.1/10 Breakfast
  • 401 reviews 4.5/10 Comfort
  • 317 reviews 5/10 Cleanliness
  • 279 reviews 5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.