Novotel Strasbourg Centre Halles 4 stars

Customer review rating (ALL Rating) 4.2/5 1,284 reviews

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Novotel Strasbourg Centre Halles - Image 1
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Novotel Strasbourg Centre Halles - Image 4
Quai Kleber, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 mins' walk from the TGV station and Notre-Dame

  • Family rooms (2 children under 16 years free)

  • In the Place des Halles shopping center

  • Underground public parking at the hotel, via Rue Sevastopol

  • Meeting area for up to 100 people

Our accommodation(s)

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
France

GPS:48.586125, 7.74299

Telephone
Fax +33 3 88 21 50 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ICI AND LA - RESTAURANT

Our chef creates tasty authentic cuisine in the Ici and la concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,284 reviews

Customer review rating 4.0/5

Suman R. Families - Confirmed reviews ALL

The hotel is located quite close to historical center and attractions . The room was big enough to accommodate families with two children. The check-in and check out was fast . We had to wake up and leave the hotel premises at mid night due to a security Alarm. The issue was Hotel Management didn't pass any relevant instruction except stay out side and wait . We waited around 60 mins . Not seen any emergency service .

Dear Guest, Thank you for taking the time to share your experience. We are delighted that you appreciated our hotel’s location, the size of your family room, as well as the quick check-in and check-out process. However, we are truly sorry for the inconvenience caused by the fire alarm going off during the night. As soon as the alarm was triggered, our on-site fire safety team, available 24/7, intervened immediately to investigate the situation, ensure everyone’s safety, and allow guests to return to their rooms as quickly as possible. We sincerely regret the lack of information communicated during this incident and fully understand your frustration regarding this unusual situation that occurred in the middle of the night. Please rest assured that all safety procedures were implemented immediately from the moment the alarm was activated. We hope to have the pleasure of welcoming you again under better circumstances. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 2.0/5

Mette* J. Business - Confirmed reviews ALL

Arrived Sunday at 19:30, asked to eat at the restaurant. Was told it was reserved for group travels. Next, asked for roomservice. Was told roomservice was closed. So had to venture out in Strasbourg for a decent takeout. No all accor membership benefits - even being a Platinum member. Room was old and grey and sadly decorated.. On one wall was a weird blank space - I suppose there used to be a desk there, but it was no longer the case. Worst, the room had a door to the neighboring room, meaning you could hear all activity next door. When I arrived, a facetime was going on, in an unknown language, otherwise I would have been able to follow the entire conversation. I immediately signaled this to the reception, asking for another room. Was told that a) they had no other rooms and b) they didn’t understand the next-door noise since noone had checked into the room yet (!) I had to defend my case, insist that I was not ‘hearing noises’ but that there actually was somebody in there, talking loudly. Went out for the aforementioned takeout and when I came back I was told, they had ‘solved the problem’ and that I should not hear more from the neighbours. All in all a lot of small incidents not worthy og an Accor-hotel, which makes me give a bad rate. As a platinum-member I have stayed in many of the chain’s hotels over the years, and this one was clearly below average.

Customer review rating 5.0/5

Madalina S. Families - Confirmed reviews ALL

Super

Bonjour Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. Bonne journée Charlène ZAEGEL Cheffe de Réception

Customer review rating 5.0/5

Maral* B. Families - Confirmed reviews ALL

We had a great weekend at Novotel Strasbourg, nice breakfast, beautiful view, nice and super clean rooms.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.5/5

Stefan* L. Business - Confirmed reviews ALL

Comfortable, clean, convenient, well appointed and good breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Other web-users rate our hotel

  • 930 reviews 8.9/10 Location
  • 929 reviews 5.5/10 Room
  • 692 reviews 8.3/10 Service
  • 20 reviews 5.9/10 WiFi
  • 510 reviews 8/10 Breakfast
  • 450 reviews 4.8/10 Comfort
  • 384 reviews 5.2/10 Cleanliness
  • 287 reviews 4.7/10 Vibe

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