Novotel Strasbourg Centre Halles 4 stars

Dear IVANA H., Thank you so much for taking the time to share your positive experience at Novotel Strasbourg Centre Halles. We are delighted to hear that you had a pleasant stay with us and that you enjoyed various aspects of your visit. It is a great pleasure to read that our reception and restaurant team were able to offer you a professional and friendly service. We always strive to ensure that our guests feel welcome and cared for from the beginning to the end of their stay. Once again, thank you for choosing our hotel, and we look forward to seeing you again soon. Yours faithfully Elisa Receptionist, Novotel Strasbourg Centre Halles

Dear DENIA T., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Réception.

Dear Stephendeg L., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Réception.

Dear Gilbert, Firstly, allow me to thank you for choosing Novotel Strasbourg Centre Halles for your recent stay and for sharing your experience with us. I am Alexandra, the receptionist responsible for responding to your comments. However, I would like to extend our sincere apologies for the inconveniences you encountered during your stay. Your feedback is invaluable to us as it helps us make improvements. Let me address some of the points you raised in your review: Refurbishment: We are aware that our hotel is in need of a full refurbishment, and we already have ongoing projects to enhance our facilities. Your comments in this regard are duly noted. Signage: We understand that the parking and hotel access signage can be problematic. Please note that the parking is managed by Parcus, and unfortunately, we cannot alter their signage. However, we will work closely with them to improve this situation. Waste Water Issue: We are sorry to learn that you encountered an issue with the shower water drainage. We would have appreciated knowing about it during your stay so we could have addressed it immediately. We will take steps to prevent this from happening again. Welcome Drink: As a Silver member of Accor Live Limitless, you are entitled to a welcome drink. I sincerely apologize that this was overlooked during your stay. Next time, please do not hesitate to inform our reception staff so that we can rectify this and make your stay more enjoyable. We truly regret that your experience did not meet your expectations, and we take your feedback very seriously. Your satisfaction is our priority, and we will work diligently to make the necessary improvements. We hope this will not deter you from returning to Novotel Strasbourg Centre Halles in the future. If you are considering another stay, please feel free to contact me personally at the email address H0…, and I will ensure that all your expectations are fully met. Thank you once again for sharing your feedback, and we hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience. Best Regards, Alexandra Receptionist Novotel Strasbourg Centre Halles