Novotel Strasbourg Centre Halles Hotel 4 stars

Despite the difficult conditions o do their job (works at floor level) the welcome and the proffesioanlism of the reception, the bar and the buffet was great !! We were also really excited by the room cleaning between nights...the room was made like if it was an in comming wonderful. All congratulations to all team memebers specially ti the housekeeping.

very good room. bad handling of check out

The hotel lobby is under construction and access is uncomfortable, specially when the day-access through the shopping centre is closed. Worse is the parking, shared with the shopping centre. I find myself on a hotel parking space at a level that cannot be reached by lift. There is no driving connection to the level that is served by a lift, so I had to carry all baby stuff and suitcases through a staircase. Accord staff is friendly, so hence the 6 overall scoring.

Staff were very welcoming, especially those at the breakfast area. The breakfast range must be commended, it was amazing. Look forward to the renovation to be completed.

Novotel is a name to go-for whenever we are abroad. Unfortunately the Novotel in Strasbourg is lack of some primary standards. Upon check-in, Novotel expects our creditcard information for guarantee eventhough everything is already paid in advance. We offered to pay in cash if any expenses occur and got refused by the receptionist. Afterwards, we checked in without giving our credit card details. It is hard to use big cash notes in Strassbourg, as 500.- EUR. Shops don't accept it, banks and post office refuse to exchange to smaller notes, and neither Novotel. Finally the Manager of Novotel helped us since it took a while for discussion. We wish Novotel could state about this cash issue on their official website clearly and precisely for the guest. The property seems to out of date, therefore, there is a construction in lobby which are pretty loud and messy. Staffs are friendly, willing to help and greet us anytime we passed through Room is tidy and clean Bed is small compares to Novotel in Saigon (Vietnam) and in Münich (Germany) Bathroom and toilet are separated which is good but again the property are very aged. We wish there is a toilet brush available in room that either me or my husband can use it after "the business". Make-up glass was broken as half in bathroom and turned aside to the wall Fridge was unplugged when we first entered, and even then after plugged in for a day, no cold temperature inside but warm heat. Air conditioner turns on for 30 minutes and automatically shuts down. To turn on again, the same process happens. We slept with windowns opened. No papernotes and pen/pencil in room. As a 4 star hotel, Novotel should have electronic adapter for guests to borrow. We stayed in room 802, Novotel can briefly check if all we wrote above are appropriate. We wish Novotel Strasbourg could improve or at least keep the same standards as other Novotels in Accor group.

Within the last three years I stayed in various Novotels in Europe. Until recently, I had no real issues and there were no complaints from my side. However, this time we encoutered some situations that were not acceptable. Independently from being Platinum customer with Le Club Accor, I expect some things not to happen: - Claiming to be a four star upper range hotel, there should be an information up front that the lobby area is currently a construction site. A clever management would also inform customers about a charity run in advance. None of both happened. - From a Novotel I would expect better rooms in general. They are clearly subject to a refurbishment, especially bathrooms providing a annoying smell from the sink. - Rooms that are affected by extremly loud music until 5 am in the morning can not be given to any customer. Corresponding complaints must be treated much more seriously. Of course, this is a central city hotel and some background noise from the street must be accepted. A nightclub next door is something different. Requesting a discount for heavily disturbed night was simply rejected. It is reponsibility of the hotel and blaming it on the town administration is a very cheap excuse. By the way, it would be wise for the reception staff to have some ear plugs available at least. - On the same matter: How can it be that the reception staff states that they are not aware of any noise problem from a night club while explaining a few sentences later, that they are in discussion with the town administration about it?!? This was a blunt lie! Of course, they are aware of the problem. - Giving a room upgrade for the last night and some loyalty points is of course some compensation. But, in the end this was inevitable to allow some peaceful sleep. What do I care if the new room has a Nespresso machine? From my point of view, problems can occur, that's a fact. However, many of them could be avoided by taking appropriate measures beforehand. And if they happen, customers must be treated like what they are: Paying customers! I can not recommend to stay at this hotel while his management is in place.

it was ok. our room was too small for four people. there was sofa bed for my kids. it was bot ready when we arrive . so i requested to open it , housekeeoing lady make me move the objects and open the sofa bed my self. that is not acceptable from a four star otel. i do not stay in an apartment .

The room we got, the view was really nice. And very convenient close to the old town. Just parking could have been explained better as we went to the mall and ended up asking someone and then the security guards who showed us where. It is not clear how to get to the hotel from the garage. Since we parked 13 first. And construction was a bit a shame. We didn't know about that.

good location and the staff were nice

This property is in need of some serious attention. Although it was good to see that the lobby area was under construction, it would have been good to be notified by the property that this was the case, We likely would have chosen somewhere else to stay due to the significant disruption. Although the room looked good/contemporary at first, after spending some time in the room the scares of age started to show. The carpet had significant staining making the entire room feel unclean. The toilet wobbled and was not securely attached to the floor, the sink drain was nearly 100% clogged and took overnight to drain properly. There was a large, very obvious, hair on the shower wall. Also the noise from running water and flushing toilets would wake us up in the evening - sounded like the whole room was flooding. Not sure how this property can be called a 4 star, it presents like a 2 1/2 star property at best with limited amenities.

Room is bigger, there is a fridge and a safe which is much appreciated. Personnel was very friendly and Professional The wifi seemed less strong, however, that was the only disadvantage.

The hotel's right, but they're downgrading. In the entrance they were of works, but without separating physically of the zones of passage. With the exception of a simple railing. The rest of the stay, sufficiently correct.

The hotel is very well located, close to restaurants, trams, shopping and sightseeing. It is currently under renovation. Considering the kind of average hotel, the disturbance due to the renovation and some very rude staff, € 123 per night was a rip-off. Also, as Accor members, we were treated very badly. The only polite, courteous and friendly person in the hotel was Thomas at the reception. I have posted my review on Accor customer service and have asked for a reply.

Overall is average. Reception area is under renovation, significant messy and front desk staff doesn't provide welcome drinks to us. We open the room door, the sofa bed doesn't open, we need to re-set by ourselves because the room is limited place.

Very nice location The parking cost is high and the bar man was really rude