Novotel Strasbourg Centre Halles 4 stars

Customer review rating (ALL Rating) 4.2/5 1,270 reviews

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Novotel Strasbourg Centre Halles - Image 1
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Novotel Strasbourg Centre Halles - Image 4
Quai Kleber, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 mins' walk from the TGV station and Notre-Dame

  • Family rooms (2 children under 16 years free)

  • In the Place des Halles shopping center

  • Underground public parking at the hotel, via Rue Sevastopol

  • Meeting area for up to 100 people

Our accommodation(s)

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
France

GPS:48.586125, 7.74299

Telephone
Fax +33 3 88 21 50 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ici&là - Restaurant

Our chef creates tasty authentic cuisine in the Ici&là concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,270 reviews

TripAdvisor Rating  3.9/5  1,429 reviews

Customer review rating 4.0/5

Tomas G. M. S. P. Families - Confirmed reviews ALL

Estancia agradable

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

Customer review rating 0.5/5

Marie A. L. Couples - Confirmed reviews ALL

Unfortunately, our check-in experience at the Novotel Strasbourg was very disappointing. The staff member at the Gold counter was arrogant and dismissive when we asked if this was the correct check-in area for Gold members, and there was no acknowledgment of our Gold status at any point. The room itself was also disappointing and not well cleaned, especially the toilet, which had an unpleasant smell. Having stayed at three different Accor hotels during this trip, this was by far the worst experience. Strasbourg is meant to be the Christmas capital, yet the hotel did not reflect this atmosphere at all. We did not feel welcomed, which is not the level of service we expect from Accor, especially as loyal Gold members.

Dear Guest, Thank you for taking the time to share your feedback following your stay at the Novotel Strasbourg. We sincerely apologize for the negative impression you had of your arrival and stay, which in no way reflects the standards of hospitality and quality of service we strive to offer our guests every day. Welcoming, courtesy, and recognition of our loyal members, and in particular our Gold status guests, are essential priorities for our establishment. We deeply regret that your experience at the check-in counter did not meet your expectations or conform to the values of the Accor brand, which are usually recognized and appreciated by our guests. We are also sorry that the welcome gift reserved for Gold members, given to you upon your arrival, did not convey our appreciation for your loyalty. Furthermore, we regret that the special attention given to your room, including special decorations for your wedding anniversary, did not meet your expectations or contribute to making your stay more enjoyable. We sincerely apologize for the cleanliness of the room, particularly the bathroom facilities. This situation is unacceptable and has been immediately brought to the attention of the relevant teams so that corrective measures can be put in place. We are truly sorry that you did not feel properly welcomed, especially during a festive period when Strasbourg strives to be warm and friendly. Your loyalty to the Accor group deserves exemplary attention, and we regret that we were unable to offer you the experience you were entitled to expect. We hope to have the opportunity to regain your trust during a future stay and to provide you with an experience that fully meets our quality commitments. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.5/5

Dimitris T. Families - Confirmed reviews ALL

Large rooms Nice breakfast Good location

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.0/5

Carlos* M. Families - Confirmed reviews ALL

The hotel is very well located at the heart of Strasbourg, easy access to all the attractions. However, it looks like the hotel needs some renovation. The carpet, for instance, was very dirty. Parking can be tricky if you can’t take a spot on Level One (hotel spots). Parking on Level 2 means carrying bags through some stairs.

Dear Guest, Thank you for taking the time to share your opinion. We are delighted that you enjoyed the central location of our hotel, in the heart of Strasbourg and close to the main tourist attractions. Regarding parking, we would like to point out that the car park is a public car park and that we do not have any reserved spaces. The hotel has direct access from level -1; however, when this level is full, it is necessary to park on level -2, from which the hotel can be accessed via stairs, without direct access. We sincerely apologize for the inconvenience and understand that this can be difficult, especially with luggage. Regarding the condition of the rooms, and more specifically the carpets, we regret that they did not meet your expectations. We would like to assure you that they are shampooed after each departure, but unfortunately some old stains may not disappear despite our cleaning procedures. Renovation work is currently underway to improve the comfort and aesthetics of our rooms. We would be delighted to regain your trust and welcome you back for another stay so that you can fully enjoy these improvements. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 5.0/5

Siu H. T. Families - Confirmed reviews ALL

The hotel is located near to the central station and also to the city centre. The staffs were also very friendly. It was an excellent stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

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Other web-users rate our hotel

  • 912 reviews 8.9/10 Location
  • 888 reviews 5.5/10 Room
  • 686 reviews 8.3/10 Service
  • 15 reviews 5.4/10 WiFi
  • 496 reviews 8.1/10 Breakfast
  • 432 reviews 4.6/10 Comfort
  • 353 reviews 5/10 Cleanliness
  • 273 reviews 4.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.