Novotel Strasbourg Centre Halles 4 stars

Customer review rating (ALL Rating) 4.2/5 1,292 reviews

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Description

Hotel extras

  • 10 mins' walk from the TGV station and Notre-Dame

  • Family rooms (2 children under 16 years free)

  • In the Place des Halles shopping center

  • Underground public parking at the hotel, via Rue Sevastopol

  • Meeting area for up to 100 people

Our accommodation(s)

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
France

GPS:48.586125, 7.74299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ICI AND LA - RESTAURANT

Our chef creates tasty authentic cuisine in the Ici and la concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,292 reviews

Customer review rating 4.5/5

Stefan* L. Business - Confirmed reviews ALL

Comfortable, clean, convenient, well appointed and good breakfast

Customer review rating 4.0/5

Franck N. Solo - Confirmed reviews ALL

Quick checking and very efficient

Dear Guest, We thank you for taking the time to share your experience following your stay. We are sincerely sorry that the condition of the room and our breakfast offer did not meet your expectations. Your comment concerning the carpet as well as the general appearance of the hotel has been taken into account and will be passed on to the teams concerned in order to continue the actions to refresh the establishment. Regarding breakfast, we regret that the choice offered disappointed you. we will forward your suggestions to the department concerned in order to improve this point We also thank you for your compliments to our team. We will be sure to pass on your feedback to them, which will make them very happy. We hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.0/5

Duy H. D. Families - Confirmed reviews ALL

Nothing to complain about, everything is fine

Bonjour Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Toutes nos équipes sont pleinement mobilisées pour garantir le confort et la satisfaction de nos clients et nous sommes ravis que vous ayez apprécié votre séjour. Nous ne manquerons pas de transmettre votre commentaire à Kenneth. Au plaisir de vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Bonne journée Charlène ZAEGEL Cheffe de Réception

Customer review rating 3.5/5

Julia* D. J. D. M. Business - Confirmed reviews ALL

Reasonable.

Dear Guest, Thank you for sharing your feedback. We are delighted that your stay was generally satisfactory. However, we sincerely regret the shortcomings you mentioned. This does not meet our usual standards. Rest assured that your feedback has been shared with our team to ensure greater attention is paid to these issues. We hope to have the pleasure of welcoming you back and providing you with a flawless experience. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 2.0/5

Evangelos* P. Business - Confirmed reviews ALL

We faced a huge problem with Wifi connection in the room. One had to move down to the reception to have a descent Wifi connection in order to work with his laptop.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the hotel’s location and the comfort of your room. However, we are sorry to hear about the difficulties you experienced with the Wi-Fi connection. As this is a public network, it can indeed, at times, be subject to congestion or fluctuations in speed depending on the number of users and simultaneous usage. We understand the inconvenience this caused, particularly for business use. Your comment has been passed on to the relevant department so that they can look into ways of improving this. We would also like to thank you for your kind comment regarding our breakfast team. The ladies who served you will be delighted to know that their helpfulness and friendliness were particularly appreciated — it is a wonderful recognition of their daily work. We hope to have the pleasure of welcoming you back under better conditions. Sincerely, Charlène ZAEGEL Front Office Manager

Other web-users rate our hotel

  • 934 reviews 8.9/10 Location
  • 926 reviews 5.3/10 Room
  • 689 reviews 8.2/10 Service
  • 19 reviews 6.2/10 WiFi
  • 505 reviews 7.9/10 Breakfast
  • 453 reviews 4.5/10 Comfort
  • 380 reviews 5/10 Cleanliness
  • 288 reviews 4.7/10 Vibe

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