Novotel Strasbourg Centre Halles 4 stars

Customer review rating (ALL Rating) 4.2/5 1,346 reviews

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Novotel Strasbourg Centre Halles - Image 1
Novotel Strasbourg Centre Halles - Image 2
Novotel Strasbourg Centre Halles - Image 3
Novotel Strasbourg Centre Halles - Image 4
Quai Kleber, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 mins' walk from the TGV station and Notre-Dame

  • Family rooms (2 children under 16 years free)

  • In the Place des Halles shopping center

  • Underground public parking at the hotel, via Rue Sevastopol

  • Meeting area for up to 100 people

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room - 1 double bed and 1 single sofa bed

Photo out of - Executive Room - 1 double bed and 1 single sofa bed

Unique features designed especially for you, the Executive Room offers VIP treatment: free WIFI and minibar, Nespresso coffee and wellness kit with bathrobe and slippers. For up to 2 adults and 2 children.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
See availabilities

Superior Room with modern decor, featuring a double bed, flat-screen TV, WIFI connection, tea and coffee making facilities, safe and air conditioning. Bathroom with shower and hair dryer. For up to 2 people.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superior Room with modern decor, featuring twin beds that can be joined together and duvets, flat-screen TV, WIFI connection, tea and coffee making facilities, safe and air conditioning. Bathroom with shower and hair dryer. For up to 2 people.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Choose comfort and space. Our Standard Room measuring 269 sq. ft. (25 m2) has all the functional equipment you will need. Bathroom with shower or bathtub and hair dryer. This room can accommodate up to 4 people.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
France

GPS:48.586125, 7.74299

Telephone
Fax +33 3 88 21 50 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 98 rooms
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 8 connecting rooms
  • 98 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Express available at any time Additional charge
  • Buffet Additional charge
  • Room service Additional charge

Business

4 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Video game area
  • Indoor playground for children
  • Play area
  • Children''s TV Channels
  • Near the property
  • Indoor parking
  • Public
  • 300 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 20.00 € 20 EUR Per day
  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

ICI AND LA - RESTAURANT

Photo out of - ICI AND LA - RESTAURANT

Our chef creates tasty authentic cuisine in the Ici and la concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

Cooking style
French
Chef name
Edouard STOLTZ
Classifications & labels
2021
Capacity
100
Accessibility
Accessible service
Quai Kleber, 67000 Strasbourg, France
Telephone +33 3 88 21 50 52
Menu PDF
Cocktail menu PDF
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Holiday voucher

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Our chef creates tasty authentic cuisine in the Ici and la concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

Book

The Ici&là bar combines modernity and comfort to invite you to relax in a gentle, warm atmosphere. For a meeting or a drink with friends, everything is designed for an enjoyable experience.

4 options to choose: ¤ City Breakfast at the bar: hot drink, pastries and juices ¤ Buffet in the restaurant: the fullest breakfast ¤ Breakfast Box: full breakfast to take away ¤ In-room breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,346 reviews

Customer review rating 4.0/5

Alina C. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 5.0/5

Ericmr A. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.5/5

Katarina K. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry that certain aspects of your stay did not meet your expectations, particularly regarding the replenishment of bottled water and the cleanliness of the carpet in your room. We would like to clarify that our carpets are vacuumed after each guest departure and during daily room servicing. Nevertheless, we regret that their apparent condition was not satisfactory during your stay, and we take your comments very seriously. Regarding the replenishment of bottled water, we apologise if this was not carried out as expected. We will forward your feedback to the relevant department so that this issue can be addressed immediately. We hope to have the opportunity to welcome you again and provide you with a fully satisfactory experience. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.0/5

Nicola N. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that the cleanliness of your room did not meet your expectations. Your comments will be shared with our team to ensure that the necessary attention is given to this matter. Regarding the room size, our rooms offer approximately 25 m² of space. We regret that the layout did not fully meet your expectations. We hope to have the opportunity to welcome you back to Novotel Strasbourg Centre Halles and provide you with a more enjoyable experience. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.0/5

Wendy C. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 5.0/5

Ericmr A. Business - Confirmed reviews ALL

The hotel is very clean, quiet and the staff are very welcoming and polite

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.5/5

Katarina K. Business - Confirmed reviews ALL

The mini bar wasn't refilled every day (water), the carpet in the room was very dirty, probably hasn't been vacuumed in a while.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry that certain aspects of your stay did not meet your expectations, particularly regarding the replenishment of bottled water and the cleanliness of the carpet in your room. We would like to clarify that our carpets are vacuumed after each guest departure and during daily room servicing. Nevertheless, we regret that their apparent condition was not satisfactory during your stay, and we take your comments very seriously. Regarding the replenishment of bottled water, we apologise if this was not carried out as expected. We will forward your feedback to the relevant department so that this issue can be addressed immediately. We hope to have the opportunity to welcome you again and provide you with a fully satisfactory experience. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.0/5

Nicola N. Families - Confirmed reviews ALL

narrow room not well cleaned

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that the cleanliness of your room did not meet your expectations. Your comments will be shared with our team to ensure that the necessary attention is given to this matter. Regarding the room size, our rooms offer approximately 25 m² of space. We regret that the layout did not fully meet your expectations. We hope to have the opportunity to welcome you back to Novotel Strasbourg Centre Halles and provide you with a more enjoyable experience. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.0/5

Wendy C. Business - Confirmed reviews ALL

Good location, but your booking system needs to be clearer on breakfast. I thought I had booked breakfast with the room, but I hadn't and that wasn't clear when booking.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.5/5

Stefanos M. Business - Confirmed reviews ALL

Friendly staff, nice clean room, central location.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 1.0/5

Ozel E. D. Families - Confirmed reviews ALL

It was IBIS experience with larger rooms - we’ve stayed 5 nights and we will definitely come back to the city but certainly not to this hotel. A lot was missing in the room (water bottle to refill (it was also not at the lobby or the designated water fountain area), hair conditioner, slippers, lotion, water glasses) - there are minimum customer care things that could have been done (for instance customized welcome message), none was done. Despite asking if we can upgrade (willing to pay extra) or at least be on the lake side, it was denied and then the next day as if this did not happen they asked if we want to move towards the lake side. When asked for umbrella, they wanted deposit. All of this is fine, if this was a 3 star hotel.

Dear Guest, Thank you for taking the time to share your experience following your five-night stay at our hotel. We are sincerely sorry that your stay did not meet your expectations, and we understand your disappointment regarding the various points you have raised. Regarding your request for an upgrade and a lake-facing room, we would like to provide some clarification. Upon your arrival, we had assigned you a courtyard-facing room to ensure a quieter stay, as our location in the heart of Strasbourg city centre can expose guests to significant nighttime noise. Unfortunately, we no longer had a room matching your preference available at the time of your arrival. We therefore offered you the possibility of changing rooms the following morning. This is why we contacted you again to confirm whether you still wished to move to another room. Furthermore, we did not have Executive rooms available for the entire duration of your stay. Consequently, even with an additional payment, it was not possible for us to offer you this upgrade for all the nights booked. Regarding bottled water in the rooms, we have indeed discontinued this service in line with environmental guidelines aimed at reducing waste. A filtered water fountain is available in the hotel's common areas. However, there may be occasions when carafes are temporarily unavailable, and we apologise for the inconvenience this caused during your stay. As for the deposit requested when borrowing an umbrella, this is a common practice in hotels, regardless of their category, to ensure that borrowed items are returned. However, we sincerely regret the shortcomings you experienced regarding welcome gestures and the in-room amenities and comfort products you expected. We understand that these details contribute significantly to the quality of a stay. Your feedback does not reflect the level of service we strive to provide our guests. We will therefore remind our teams of the importance of paying particular attention to these aspects, especially personalised welcomes and attentiveness to each guest's individual needs. We sincerely hope you will give us another opportunity to regain your trust during a future stay in Strasbourg and provide you with an experience that better meets your expectations. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 2.0/5

Paul B. Couples - Confirmed reviews ALL

No reserved area to load/unload a car in the steet. Only the public parking, level -1, has a direct elevator to the hotel, but it was closed for work/repair. Level -2 requires a difficult and lengthy walk towards the elevator at level -1. No one from front desk would come for help, despite our call explaining the encountered issues.

Dear Guest, Thank you for taking the time to share your experience. We are sorry for the difficulties you encountered upon arrival. Regarding access to the car park, as you rightly pointed out, the ongoing works are entirely beyond our control. The car park is a public facility that does not belong to us, and unfortunately, we have no authority over its operations. We would also like to point out that you can stop briefly in front of the hotel to unload your luggage before parking your vehicle. A second entrance then allows you to access the hotel without having to use the stairs. This option was also explained to you over the phone. Regarding your request for assistance, we sincerely apologise that we were unable to come and help you. At the time of your call, we unfortunately could not leave the reception desk unattended. Our hotel does not provide a luggage porter service, but please be assured that if circumstances had allowed us to do so, we would have been happy to assist you. We understand that this situation may have made your arrival more difficult, and we sincerely regret the inconvenience caused. Thank you for your understanding, and we hope to have the pleasure of welcoming you again under better circumstances during a future stay in Strasbourg. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 5.0/5

Albert O. Friends - Confirmed reviews ALL

The location of the hotel was perfect. The staff was very friendly and accommodating. The room was comfortable, and the bathroom was well appointed. My only critique is that with tour groups staying at the hotel, the dining room for breakfast service felt a little cramped, with som food items running out quickly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 1.0/5

Wiktor G. Couples - Confirmed reviews ALL

The hotel was in really decent location and crew was very kind despite ongoing situation in Strasbourg. However the room was very dirty and unsanitary. The basin and sink was yellow (probably not well cleaned). The floor was not clean at all, you could spot a lot of stains on it. The minibar was not filled once we moved it neither filled on the second day. The daily cleaning did not include change of the bedsheets, just new towels were delivered. In overall, this experience fall short of my expectations, especially given the fact that I’ve booked a bigger room. I am very dissapointed.

Dear Guest, Thank you for taking the time to share your experience. We are pleased that you appreciated our hotel’s location and the friendliness of our staff, particularly given the difficult situation Strasbourg experienced during your stay. However, we are sincerely sorry to read your comments regarding the cleanliness of your room. The condition of the washbasin and the stains you mentioned on the floor do not reflect the standards of cleanliness we strive to provide. We fully understand your disappointment and regret that your room was not prepared to meet your expectations. Your feedback will be shared with the relevant teams so that particular attention can be paid to these issues. Regarding the minibar, we would like to clarify that rooms in this category are equipped with an empty refrigerator, which is not stocked with drinks. Only our Executive rooms feature a minibar containing beverages. We regret if this distinction between room categories was not sufficiently clear at the time of booking. As for changing the bed linen, this is not systematically done every day and depends, in particular, on the housekeeping arrangements during the stay. Nevertheless, we understand your expectations and are sorry if the services provided did not meet them. Finally, regarding the size of the room, we would like to clarify that all our rooms measure 25 m². We therefore do not offer rooms that are larger than others in terms of floor space, although room categories may differ in terms of amenities and facilities. We sincerely regret that your stay was so disappointing despite the positive aspects you highlighted. We hope you will give us the opportunity to regain your trust during a future visit to Strasbourg. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.5/5

Chandrasekaran V. Families - Confirmed reviews ALL

Good location for family, including kids. Friendly staff.

Bonjour Madame, Monsieur, Nous vous remercions chaleureusement pour votre retour positif. Nous sommes ravis que vous ayez apprécié notre emplacement idéal pour les familles ainsi que l’accueil de notre équipe. C’est un plaisir de savoir que petits et grands ont pu profiter pleinement de leur séjour parmi nous. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement !

Customer review rating 2.0/5

Michel* A. Business - Confirmed reviews ALL

I already sent a review to you please check it since had more details. A 4-star NOVOTEL should have been at least clean. The carpet looked dirty and the worst was the toilet which was not impeccable as it should be.

Dear Mr. A., Thank you for taking the time to contact us again and for sharing further details about your experience. I am sincerely sorry that the cleanliness of your room, particularly the carpet and toilet, did not meet the standards you rightly expect from a four-star hotel. I fully understand your disappointment. Cleanliness is essential to our guests’ comfort, and I regret that we failed to provide you with the experience you should have received. I will ensure that your comments are shared with our housekeeping team so that these concerns can be reviewed carefully. Please accept my sincere apologies for this disappointing experience. Kind regards,

Customer review rating 4.5/5

Stefanos* M. Business - Confirmed reviews ALL

The staff are very friendly. Feels like home away from home..

Dear Mr. M., Thank you very much for your lovely feedback. I am delighted to hear that our team made you feel at home during your stay. Creating a warm and welcoming atmosphere is very important to us, and your kind words are a wonderful encouragement for the whole team. We look forward to welcoming you back to Novotel Strasbourg Centre Halles on your next visit to Strasbourg! Warm regards,

Customer review rating 4.5/5

Anette* K. Business - Confirmed reviews ALL

Nice place

Bonjour Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. Bonne journée Charlène ZAEGEL Cheffe de Réception

Customer review rating 5.0/5

Mark* P. Couples - Confirmed reviews ALL

I found it to be in a good location with a shopping centre right outside the motel. All the places to see was just a quick 5 minute walk from our stay. There you could catch a river cruise, the electric train or just dine out to the many eateries. The motel itself I found the staff friendly and very helpful. The room comfortable and made for a good nights rest

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.5/5

Babak* F. Couples - Confirmed reviews ALL

Despied checking delays about 45 minutes everythingals was brilliant, room service was good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 5.0/5

Najat* A. Families - Confirmed reviews ALL

More than expected

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.5/5

Carlene* C. Families - Confirmed reviews ALL

Stay was fine/ hotel and staff were friendly and attentive. Our room unfortunately had mold all by the windows and the air conditioning was essentially non existent. Requested a baby bed and it didnt have a baby mattress in it/ just a very hard piece of the board that wraps around the play n pack.

Dear Guest, Thank you for taking the time to share your experience. We are pleased to hear that your stay was generally enjoyable and that you appreciated the warm welcome and attentive service provided by our team. However, we are sincerely sorry for the various inconveniences you encountered in your room, particularly the signs of mould around the windows and the fact that the air conditioning did not provide the level of comfort you expected. We fully understand that these issues may have affected your stay, and we are forwarding your comments to the relevant departments so that the necessary checks can be carried out. Regarding the baby cot, we would like to clarify an important point. We are not authorised to add an additional mattress to the baby cots provided in our hotel. This restriction is due to safety regulations: only mattresses supplied and approved by the manufacturer of the baby cot may be used. We nevertheless understand that the configuration of the cot may have surprised you and regret that it did not meet your expectations. Please accept our sincere apologies for the inconveniences you experienced. We hope to have the opportunity to welcome you again and provide you with an experience that better meets your expectations. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Whilst the reception area is ok rooms are extremely tired and run down. The worst Accor hotel we have ever stayed at in France. Won’t be staying again

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 1.0/5

Natalie* B. Families - Confirmed reviews ALL

Dissatisfied- room was upgraded to a filthy carpet in the main bedroom area and dirty shower tray and sink

Dear Guest, Thank you for taking the time to share your experience following your stay at the Novotel. We are truly sorry to read that your upgraded room did not meet your expectations and that certain aspects of cleanliness disappointed you. The cleanliness of our rooms is an essential priority for our teams. We therefore take your comments regarding the carpet, as well as the condition of the shower tray and washbasin, very seriously. These points have been forwarded to our housekeeping and technical teams so that the necessary checks can be carried out and appropriate actions taken. We are particularly sorry that the upgrade offered did not live up to your expectations. The benefits provided to our guests should contribute to enhancing their experience, and we regret that this was not the case during your stay. We hope to have the opportunity to welcome you again in the future and provide you with an experience that is more in line with the quality and comfort standards we aim to offer our guests. Sincerely,

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