Novotel Strasbourg Centre Halles 4 stars

Customer review rating (ALL Rating) 4.2/5 1,288 reviews

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Novotel Strasbourg Centre Halles - Image 1
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Quai Kleber, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 mins' walk from the TGV station and Notre-Dame

  • Family rooms (2 children under 16 years free)

  • In the Place des Halles shopping center

  • Underground public parking at the hotel, via Rue Sevastopol

  • Meeting area for up to 100 people

Our accommodation(s)

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
France

GPS:48.586125, 7.74299

Telephone
Fax +33 3 88 21 50 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ICI AND LA - RESTAURANT

Our chef creates tasty authentic cuisine in the Ici and la concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,288 reviews

Customer review rating 1.5/5

Byungsoo* L. Families - Confirmed reviews ALL

Room is old, worst was the noisy room. We couldn’t sleep due to heavy noise from a disco club nearby.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 0.5/5

Mohammed* A. Families - Confirmed reviews ALL

So many things to list on this stay that went wrong; firstly BOTH the rooms that we booked weren’t how we booked online and asked for with two separate beds (we booked this type of room for a reason) and did not get it even though we called beforehand and was assured it was all sorted. We arrived and the staff repeatedly just said they could not do anything so I had to take matters into my own hands just to sleep properly. Bed sheets had yellow stain (absolutely disgusting) I got stuck in the lift for over 5 minutes and doors did not open! Very unsafe and caused me serious claustrophobia and trauma. Still waiting to hear back what they’ll do to recompense such a terrible night. Stayed at Novotel and Accor hotels across the world - this has definitely been the worst ever and most sad thing is I have a future booking at this hotel and it’s non refundable. You know it’s sad when your whole family don’t look forward to staying in this hotel but can’t cancel.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.0/5

Marianne* R. Couples - Confirmed reviews ALL

The location is perfect for a stay in Strasbourg - and easy to access by car when using the parking facilities. The hotel is about 5 minutes' walk from the main Place Kleber, on a riverside location. We chose an "executive room", which was spacious, on a high floor, and with a comfortable bed. We wish we'd known that the odd-numbered rooms on the 8th floor are the ones with a view of the city though! We had an even-numbered room, and were a little disappointed with the view from the back of the building. Nespresso machine in the room was great, plus a kettle. But no milk was supplied, and all tea varieties were flavoured, rather than a basic black tea, which we would have preferred. Staff were generally courteous, and all spoke excellent English.

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are delighted that you enjoyed our central location, the ease of access, and the comfort and facilities of your Executive room. We are also very pleased to receive your compliments regarding our team. Regarding the view, we understand your disappointment and are sincerely sorry. During your stay, we chose to allocate you a room facing the courtyard. Although the view is indeed less open than on the city side, these rooms offer a significantly quieter environment. Due to our very central location, the surrounding streets can be particularly lively at night, and we often favour this side to ensure our guests get the best possible rest. We have also taken note of your comments regarding the selection of teas and the lack of milk in the room. We hope to have the pleasure of welcoming you back on a future stay, and please do not hesitate to let us know your preferences in advance: we will always do our best to accommodate them. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 2.5/5

Ine* R. Business - Confirmed reviews ALL

This room wasn't really up to Novotel standards, for me. The room itself was very dark, with industrial-looking textured walls and a lot of dark grey elements, very low ceiling, and it looked out onto the HVAC outlet of the shopping mall below, which was quite loud if you opened the windows (and just generally not a very nice view), felt more like a bunker than a hotel room. There was also no desk, contrary to what was promised in the room description, and staff was very unhelpful in getting me at least a chair so I could do some work, as I was on a business trip. I ended up having to sit on the bed to work. The hotel lobby and bar do look quite nice, and the room was clean and bathroom was quite nice (but also quite dark), but for the price I paid, you're much better of at the Ibis next door, for instance.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. However, we are delighted to hear that you appreciated the cleanliness of the room, the bathroom and the hotel’s communal areas, particularly the lobby and the bar. We are, however, sincerely sorry that your experience did not meet your expectations. Regarding the layout of our rooms, we would like to clarify that not all our Classic rooms feature a desk as such. To ensure a proper desk is provided, it is necessary to request one prior to booking. Without this specification, the room may be equipped with a height-adjustable coffee table placed in front of the sofa, which serves as an alternative workspace. Had the hotel not been fully booked during your stay, we would, of course, have offered you a room change so that you could have a room equipped with a desk. It is precisely for this reason that we recommend our guests inform us of their specific requirements before arrival, so that we can best organise room allocation according to individual requests. We have also taken note of your comment regarding the assistance provided by our team. We will remind our staff to ensure that a more appropriate solution is offered in such situations. Finally, regarding the décor and atmosphere of the room, this is in line with the Novotel brand guidelines, as set by the Accor Group. We are nevertheless sorry that this style was not to your liking. We nevertheless hope to have the opportunity to welcome you back so that we can offer you an experience more in line with your expectations. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.5/5

Emrah O. A. Families - Confirmed reviews ALL

Hotel rooms were clean but old.

Dear A., Thank you for taking the time to share your impressions. We are pleased to hear that you found our rooms clean. We understand, however, that the age of the rooms did not fully meet your expectations. Please know that we are continuously working on improvements to maintain comfort and quality for our guests. We hope to have the opportunity to welcome you again and provide an even more enjoyable stay. Kind regards,

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