Novotel Strasbourg Centre Halles Hotel 4 stars

Customer review rating 4.3/5 5,130 reviews

ALLSAFE approved hotel

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Novotel Strasbourg Centre Halles
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+ 19 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Meeting area for up to 100 people

  • New concept catering, hotel renovated in 2019

  • Dedicated children's area

  • Public car park next to the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 strasbourg
france

Tel: +33388215050

Fax: (+33)3/88215051

Check-in from 14h00

Check out up to 12h00

  • LINE D :  A/D Ancienne Synagogue Les Halles

  • By plane

    STRASBOURG At 18km / 11.19 miles

  • By train

    GARE TGV At 1km / 0.63 miles

  • By train

    STRASBOURG At 1km / 0.63 miles

  • By train

    STRASBOURG TGV At 1km / 0.63 miles

GPS :48.586125, 7.74299

Our accommodation(s)

The Standard room will meet your needs in contemporary style and design. By choosing an Executive room, you will enjoy bathrobes, a Nespresso machine and minibar service. All rooms at Novotel Strasbourg Centre Halles are 25m². They are air-conditioned and equipped with large desks to meet all your needs. Includes high-speed broadband.

Superior Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room - twin beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

ICI&LA - RESTAURANT ET BAR

Type of cuisine: French

Our chef creates tasty authentic cuisine in the Ici&Là concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The Ici&Là bar combines modernity and comfort to invite you to relax in a gentle, warm atmosphere. For a meeting or a drink with friends, everything is designed for an enjoyable experience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 160

  • Maximum capacity: 95 people

  • Maximum banquet capacity: 45 people

Find out more

Our guest reviews for
Novotel Strasbourg Centre Halles

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,130 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,295 reviews

such a great place to stay

Customer review rating 5.0/5

Jms Business - 05/01/2021 Confirmed reviews ALL

Central and definitely well-located. on can easily hop anywhere in the city from such a base. The atmosphere is quiet and soothing , almost ethereal at times. A great bubble for those seeking a haven to rest or to work, before getting back on tracks. Service is great- professionalism rules here . i know this sounds very positive - perhaps too much , but that is how I feel about this destination . Enjoy !

Dear Mr S., Thank you for sharing your comment regarding your stay in our hotel. What a nice remark ! We are delighted to read your satisfaction about our hotel Novotel Strasbourg Centre Halles as well as its services. The whole team thanks you for your comment and hopes to welcome you again during your next trip in Strasbourg. Best regards Eleonora D. Front Desk Supervisor

Good stay

Customer review rating 5.0/5

Garry Families - 03/01/2021 Confirmed reviews ALL

Clean room, the staff was nice.

Dear Garry, Thank you very much for taking the time to share your feedback regarding your stay with us. It is a pleasure to read your kind words on our attentive team and that you were impressed with our location, close to all amenities, and especially your room and our services. Please, be assured that your comment has been shared with all our teams as this is so rewarding for all of us. We hope to have the pleasure of welcoming you back soon in our hotel. Kind Regards Eleonora D. Front Desk Supervisor

Normal stay

Customer review rating 3.0/5

M. Families - 27/10/2020 Confirmed reviews ALL

We regret that the measures taken for COVID are not reflected in the price of the room. We stayed 2 nights and we agreed to not have the room cleaned for 2 nights but you should have proposed a compensation for that. Indeed the benefit is for your company, you saved money by avoiding cleaning, not providing showel gel, coffee/tee etc... In addition, we were told that as no coffee machine are present in the room, we can use a machine which was located close to the bar. We used it (as all other people staying in the hotel, not sure this is a relevant COVID measure vs having a machine dedicated for each room that can be cleaned after people leave..) but we were asked by the barmaid why we did that. We felt guilty... but we were told to do so by the person at the reception.... Please make sure that all the personnel is aligned on the COVID measures, it would help to gain client satisfaction. We were a bit disappointed to only see removal of services due to COVID but mo compensation either on the price or for example to get free breakfast. There was an IBIS hotel next to this hotel and next time, we will probably book in this type of hotel as the services offered are at the level of what we experienced.

good stay

Customer review rating 5.0/5

Daniel Business - 18/10/2020 Confirmed reviews ALL

business stay 5 days

Bonjour Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Strasbourg Centre Halles. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Cordialement Charlène HATTAB Assistante Chef De réception

Well located, excellent service!

Customer review rating 4.0/5

Alicia Families - 11/10/2020 Confirmed reviews ALL

We enjoyed our stay at this hotel. The staff were very friendly and accommodating. The hotel is centrally located and in walking distance of the major tourist sites. The breakfast was delicious and the hotel followed good COVID measures.

Dear ALICIA P., I would like to thank you for selecting the Novotel Strasbourg Centre Halles during your last visit in Strasbourg and the time you took to write us the interest you attach to our property. We are pleased to read that you enjoyed your stay and especially the central location of the hotel, the professionalism of our hotel staff. Please be assured that your comment has been shared with all our teams as this is so rewarding for all of us We thank you for your recommendation and hope to welcome you back during your future stays in Strasbourg. Kind Regards Eleonora D. Front desk supervisor

Practical

Customer review rating 3.5/5

Anonymous Families - 31/08/2020 Confirmed reviews ALL

Easy to find, good location however public parking is dirty/smelly and your rooms and particularly bathrooms desperately need to be renovated. I had the feeling I was in an IBIS room for the Novotel price....

good location near main tourists attraction

Customer review rating 4.0/5

Rungruedee K. Friends - 30/08/2020 Confirmed reviews ALL

it would be nice to go back to visit again

Dear RUNGRUEDEE K., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HATTAB Charlène Assistant Front Office Manager

Gut

Customer review rating 5.0/5

Reggpd Families - 28/08/2020 Confirmed reviews ALL

Your Male Receptionist an Asian guy, by the night is more competent and friendly and happy serving your guests but day or morning receptionist Female is rude and unfriendly or incompetent.

Dear REGINA P., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HATTAB Charlène Assistant Front Office Manager

Novotel? Better say Oldotel

TripAdvisor rating 3.0/5

Fibol19 06/08/2020 TripAdvisor review

Everything is old inside room and not best maintenance. It's not a 4 stars sensation at all. Very dissapointed. Bath door damage, tiny fridge, no big bed. I waste my money to receive this hotel quality.

Dear Guest, Thank you for taking the time to give us a feedback on your stay We are sorry to see that it was disappointing for you and that it didn't meet your expectations. The hotel has been refurbished several times. The room you have occupied is not actually one of the last renovated. We would be delighted to have the opportunity to welcome you again and to upgrade you to a Superior or Executive room. Best regards, Florence Geyer Front Office Manager

Well located

Customer review rating 3.0/5

Pablo Families - 03/08/2020 Confirmed reviews ALL

Hotel old and no standars levels that Novotel should have

Dear Mr Arias, Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. We are sorry that your experience did not meet your expectations. Yet we are a little surprised to read that you describe our hotel old after having just spent a whole year doing renovations. The restaurant and the lobby have been completely redecorated in a contemporary style. We can sure understand that you don't like the style but for sure it's not "old stylish". As for the standards of the Novotel brand we would have liked more details because we do not know what you are referring to. However we appreciate your sharing your concerns and we thank you again for your feedback. Sincerely, Florence Geyer Front Office Manager

Good stay

Customer review rating 5.0/5

Anonymous Business - 02/08/2020 Confirmed reviews ALL

Business trip, it went well

Dear MANALE O., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HATTAB Charlène Assistant Front Office Manager

Decent stay with professional friendly staff.

Customer review rating 4.5/5

Anonymous Business - 01/08/2020 Confirmed reviews ALL

Enjoyable

Dear SHAUN W., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HATTAB Charlène Assistant Front Office Manager

Yes

Customer review rating 4.5/5

Oumar D. Families - 01/08/2020 Confirmed reviews ALL

Very good (rooms, Breakfast and the personnel)

Dear OUMAR D., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HATTAB Charlène Assistant Front Office Manager

Everything was fine

Customer review rating 4.0/5

Robert Families - 24/07/2020 Confirmed reviews ALL

One night stop over on the way from Brussels to Italy

Easy to find

Customer review rating 4.0/5

E.w. Couples - 21/07/2020 Confirmed reviews ALL

We were only in Strasbourg for one night. The hotel is well situated for the centre of town. An easy walk to the cathedral, shops and cafés. Easy parking and access from the public car park.

Super with kids

Customer review rating 5.0/5

Jens Families - 18/07/2020 Confirmed reviews ALL

Early check-in witch was perfect! Very nice room well-located, just a very nice stay.

Nightly disturbances from a nightclub

TripAdvisor rating 1.0/5

spec_guests Friends getaway - 09/10/2019 TripAdvisor review

Within the last three years I stayed in various Novotels in Europe. Until recently, I had no real issues and there were no complaints from my side. However, this time we encoutered some situations that were not acceptable. Independently from being Platinum customer with Le Club Accor, I expect some things not to happen: - Claiming to be a four star upper range hotel, there should be an information up front that the lobby area is currently a construction site. A clever management would also inform customers about a charity run in advance. None of both happened. - From a Novotel I would expect better rooms in general. They are clearly subject to a refurbishment, especially bathrooms providing a annoying smell from the sink. - Rooms that are affected by extremly loud music until 5 am in the morning can not be given to any customer. Corresponding complaints must be treated much more seriously. Of course, this is a central city hotel and some background noise from the street must be accepted. A nightclub next door is something different. Requesting a discount for heavily disturbed night was simply rejected. It is reponsibility of the hotel and blaming it on the town administration is a very cheap excuse. By the way, it would be wise for the reception staff to have some ear plugs available at least. - On the same matter: How can it be that the reception staff states that they are not aware of any noise problem from a night club while explaining a few sentences later, that they are in discussion with the town administration about it?!? This was a blunt lie! Of course, they are aware of the problem. - Giving a room upgrade for the last night and some loyalty points is of course some compensation. But, in the end this was inevitable to allow some peaceful sleep. What do I care if the new room has a Nespresso machine? From my point of view, problems can occur, that's a fact. However, many of them could be avoided by taking appropriate measures beforehand. And if they happen, customers must be treated like what they are: Paying customers! I can not recommend to stay at this hotel while his management is in place.

Good hotel with very unpleasant staff

TripAdvisor rating 3.0/5

Phiroza304554 Couples - 17/09/2019 TripAdvisor review

The hotel is very well located, close to restaurants, trams, shopping and sightseeing. It is currently under renovation. Considering the kind of average hotel, the disturbance due to the renovation and some very rude staff, € 123 per night was a rip-off. Also, as Accor members, we were treated very badly. The only polite, courteous and friendly person in the hotel was Thomas at the reception. I have posted my review on Accor customer service and have asked for a reply.

Stay with my family

TripAdvisor rating 3.0/5

Sally W Family - 14/09/2019 TripAdvisor review

Overall is average. Reception area is under renovation, significant messy and front desk staff doesn't provide welcome drinks to us. We open the room door, the sofa bed doesn't open, we need to re-set by ourselves because the room is limited place.

City stopover

TripAdvisor rating 4.0/5

CHvoyageur Solo travel - 30/07/2019 TripAdvisor review

The hotel is well-located, within walking distance of both the station and the old town, inside a big shopping precinct. The room was big and comfortable, check-in and check-out very fast and easy, the personnel very friendly.

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