Novotel Strasbourg Centre Halles 4 stars

Customer review rating (ALL Rating) 4.2/5 1,287 reviews

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Novotel Strasbourg Centre Halles - Image 1
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Novotel Strasbourg Centre Halles - Image 4
Quai Kleber, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 mins' walk from the TGV station and Notre-Dame

  • Family rooms (2 children under 16 years free)

  • In the Place des Halles shopping center

  • Underground public parking at the hotel, via Rue Sevastopol

  • Meeting area for up to 100 people

Our accommodation(s)

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
France

GPS:48.586125, 7.74299

Telephone
Fax +33 3 88 21 50 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ICI AND LA - RESTAURANT

Our chef creates tasty authentic cuisine in the Ici and la concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,287 reviews

Customer review rating 3.0/5

Kubra* D. L. R. Families - Confirmed reviews ALL

I would expect a welcome drink(water or sparkling) in the room. Also the showers are really old. On the other hand location is perfect. We also liked the breakfast however was too crowded on the sunday.

Customer review rating 0.5/5

Beata* G. Business - Confirmed reviews ALL

We arrived late and I chose this hotel through the Accor app — it had good ratings and nothing indicated any issues with quality. Unfortunately, it turned out to be a very disappointing experience. Our first room had a bad smell and the carpets were filthy — stained and not even properly hoovered. We asked to move and were given another room, but it was very basic, with exposed cables coming out of the wall by the bed. There wasn’t even any water provided in the room. The restaurant/bar was also closed, so there was no option to buy anything to drink. Breakfast was acceptable, but very crowded and full of children. This is not the standard I would expect from a 4-star hotel. I would not recommend it to anyone travelling for business. At reception, I was told that this was “what I paid for” because it was the cheapest room, and that only executive rooms include water, which were sold out. If that is the case, this should be clearly communicated. The offer in the app appeared attractive, but there was no mention of these limitations.

Dear Guest, Thank you for taking the time to share your detailed experience. We are sincerely sorry that your stay did not meet your expectations. As you point out, our establishment generally benefits from positive feedback regarding the comfort of our rooms, and we regret that the one allocated to you was not up to par. We also apologize for the smell and condition of the carpet in your first room. Concerning the second bedroom, we understand your disappointment. The cables you mention are normally integrated and concealed in a channel at the headboard. We have already contacted our technical department to check this point and understand why this was visible. We apologize for the inconvenience caused. Regarding water in the room, as was indicated to you at reception, only executive rooms are equipped with it, and this information is clearly specified in the description of our different categories. We are nevertheless sorry if this was not sufficiently clear at the time of your reservation. Concerning the restaurant and the bar, we actually offer opening hours allowing you to take full advantage of them, the bar being open until 11 p.m. each day. Outside of these hours, filtered water fountains are available so that our customers can refresh themselves at any time. We also understand that the presence of children may have impacted your experience. However, Novotel is a family-oriented brand where children are welcome. During school holidays, our family rooms – the majority in our establishments – are in high demand, which can actually lead to a large presence of children. Finally, regarding your remark about our receptionist, after verification, the employees present that day were wearing their regulatory uniforms, maintained in accordance with our standards. We are committed to the professionalism of our teams, and remain attentive to the quality of the welcome given to each of our customers. We sincerely regret that your experience did not meet your expectations and hope to have the opportunity to offer you a better experience during your next stay. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 1.5/5

Byungsoo* L. Families - Confirmed reviews ALL

Room is old, worst was the noisy room. We couldn’t sleep due to heavy noise from a disco club nearby.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 0.5/5

Mohammed* A. Families - Confirmed reviews ALL

So many things to list on this stay that went wrong; firstly BOTH the rooms that we booked weren’t how we booked online and asked for with two separate beds (we booked this type of room for a reason) and did not get it even though we called beforehand and was assured it was all sorted. We arrived and the staff repeatedly just said they could not do anything so I had to take matters into my own hands just to sleep properly. Bed sheets had yellow stain (absolutely disgusting) I got stuck in the lift for over 5 minutes and doors did not open! Very unsafe and caused me serious claustrophobia and trauma. Still waiting to hear back what they’ll do to recompense such a terrible night. Stayed at Novotel and Accor hotels across the world - this has definitely been the worst ever and most sad thing is I have a future booking at this hotel and it’s non refundable. You know it’s sad when your whole family don’t look forward to staying in this hotel but can’t cancel.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.0/5

Marianne* R. Couples - Confirmed reviews ALL

The location is perfect for a stay in Strasbourg - and easy to access by car when using the parking facilities. The hotel is about 5 minutes' walk from the main Place Kleber, on a riverside location. We chose an "executive room", which was spacious, on a high floor, and with a comfortable bed. We wish we'd known that the odd-numbered rooms on the 8th floor are the ones with a view of the city though! We had an even-numbered room, and were a little disappointed with the view from the back of the building. Nespresso machine in the room was great, plus a kettle. But no milk was supplied, and all tea varieties were flavoured, rather than a basic black tea, which we would have preferred. Staff were generally courteous, and all spoke excellent English.

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are delighted that you enjoyed our central location, the ease of access, and the comfort and facilities of your Executive room. We are also very pleased to receive your compliments regarding our team. Regarding the view, we understand your disappointment and are sincerely sorry. During your stay, we chose to allocate you a room facing the courtyard. Although the view is indeed less open than on the city side, these rooms offer a significantly quieter environment. Due to our very central location, the surrounding streets can be particularly lively at night, and we often favour this side to ensure our guests get the best possible rest. We have also taken note of your comments regarding the selection of teas and the lack of milk in the room. We hope to have the pleasure of welcoming you back on a future stay, and please do not hesitate to let us know your preferences in advance: we will always do our best to accommodate them. Sincerely, Charlène ZAEGEL Front Office Manager

Other web-users rate our hotel

  • 922 reviews 8.9/10 Location
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  • 682 reviews 8.2/10 Service
  • 16 reviews 5.6/10 WiFi
  • 498 reviews 8/10 Breakfast
  • 448 reviews 4.6/10 Comfort
  • 375 reviews 5/10 Cleanliness
  • 283 reviews 4.7/10 Vibe

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