Novotel Strasbourg Centre Halles Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 5,617 reviews

ALLSAFE approved hotel

Information message

Novotel Strasbourg Centre Halles
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+ 21 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Meeting area for up to 100 people

  • New concept catering, hotel renovated in 2019

  • Dedicated children's area

  • Public car park next to the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 strasbourg
france

Fax: (+33)3/88215051

Check-in from 14h00

Check out up to 12h00

  • LINE D:  A/D Ancienne Synagogue Les Halles

  • By plane

    STRASBOURG At 18km / 11.19 miles

  • By train

    GARE TGV At 1km / 0.63 miles

  • By train

    STRASBOURG At 1km / 0.63 miles

  • By train

    STRASBOURG TGV At 1km / 0.63 miles

GPS:48.586125, 7.74299

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Ici&là - Restaurant

Currently unavailable

Our chef creates tasty authentic cuisine in the Ici&là concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

Our accommodation(s)

The Standard room will meet your needs in contemporary style and design. By choosing an Executive room, you will enjoy bathrobes, a Nespresso machine and minibar service. All rooms at Novotel Strasbourg Centre Halles are 25m². They are air-conditioned and equipped with large desks to meet all your needs. Includes high-speed broadband.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 160

  • Maximum capacity: 95 people

  • Maximum banquet capacity: 45 people

Find out more

Our guest reviews for
Novotel Strasbourg Centre Halles

100% genuine reviews from our guests

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ALL Rating 4.3/5

5,617 reviews

TripAdvisor Rating 4.0/5

1,324 reviews

Well located

Customer review rating 4.0/5

Anonymous Business - 26/11/2021 Confirmed reviews ALL

Not bad

Awful

Customer review rating 1.5/5

Anonymous Solo - 15/11/2021 Confirmed reviews ALL

The equipments are obsolete. For example you would be lucky if the toilet door closes. You can call the reception as much as you like, no one will answer. My card was deactivated because "someone thought I was leaving a day earlier". In short, not at all up to an All Accor hotel.

Good location

Customer review rating 3.5/5

Anonymous Couples - 31/10/2021 Confirmed reviews ALL

Check in was disappointing. Arrived around 11:30am and tried to check in, the agent was quick to say no and put our bags in hold. He did not ask for our name or check the computer to see if we even had a reservation. I only have Silver status, and this was not recognized. I work with a major airline and travel often to Europe. I always look at Accor hotels first. There were many choices of places to stay, and I do have a choice. I trust Accor, but the check in process made this a negative experience. Thank you for your time.

Dear RONALD P., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

Well located

Customer review rating 3.5/5

Camila Families - 20/10/2021 Confirmed reviews ALL

The stay in our opinion was OK. The hotel has a problem with smell on corridors to the rooms and to the garage. Sewage or garbage smell. Does not give a good first impression and I suggest you solve it. Also the vents in the rooms have a dirty appearance, and were not working, which also made me very uncomfortable. Garage was not well signaled. We entered through the wrong entrance but were able to follow all signs to the hotel, without knowing that the access would be through stairs and not elevator. And then when we left we took the elevator and couldn't find the car. Which is when we realized there were 2 parking floors with similar signs. Simply chaotic.

Dear CAMILA C., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We note all your comments be sure that we will do the necessary to ameliorate all of this one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

Well located but inside a bit run down.

Customer review rating 3.5/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

Well located, pleasant staff. The rooms were very small and a bit run down. There were some stains on carpet and it felt a bit dingy.

Dear CATHERINE D., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front office manager

Well located good stay

Customer review rating 4.5/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

It was great , location super . Reception staff was great . Charlene and tanzing was awesome guy . Great Attitude Of Tenzing . An asset to hotel . Only issue was breakfast - not too many veg options , too busy less wait staff . Breakfast served till 11 but not refilled and more variety as other with cheese

Dear ALOK G., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

We’ll located, clean and tidy room, friendly staff

Customer review rating 4.5/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

All good, 2things to improve: towels didn’t smell fresh ( looked fresh though); no complimentary water provided

Dear ANTJE W., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

Excellent good value hotel

Customer review rating 4.5/5

Robert N. C. Families - 17/10/2021 Confirmed reviews ALL

Stayed for three days with family so had four rooms. One was for the handicapped. All were comfortable but the one on the second floor not as modern nor as nice as those on the higher floor. Good breakfast and but no catering on the Sunday of our stay! Very nice staff. Good underground parking. Good value and excellent hotel.

Bonjour Monsieur N., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Strasbourg Centre Halles. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Cordialement Charlène Assistante Chef De Réception

High standards with simplicity

Customer review rating 4.5/5

Michele Business - 10/10/2021 Confirmed reviews ALL

As usual this chain of hotels gets to the right standard I want. Certainly not a 'charme hotel' , but you always get what you need, especially for a business trip.

Dear MICHELE B., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We just would like to confirm to you that you were free upgrade in our best room category in an executive room regarding your Accor fidility card. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

Well located

Customer review rating 3.5/5

Anonymous Business - 07/10/2021 Confirmed reviews ALL

Generally speaking it was a good experience. Staff kind and ready to assist. Check in and check out very smooth. On the negative side room was very and it took some serious time to bring it up to temperature which in its turn disturbed the sleeping time.

Dear IOANNIS L., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We note you comments about the room and we we pass your remark on to the relevant department in order to improve this point. About the coffee in the room you have it in the room coffee and Tea, if you haven't it was a mistake from us and we apology for this. ​ Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerly Charlène Assistant Front Office Manager

Well located. Bad rooms

Customer review rating 1.5/5

Alex B. Couples - 27/09/2021 Confirmed reviews ALL

The hotel is in a great location, but everything spoils the poor standard of the rooms. I booked a Novotel, a 4 star hotel and in fact we barely got a 2 star hotel. Old rooms that do not seem to have been updated since the 1980s. The bathroom is equipped with a very small toilet that is not suitable for an adult. There was also a stench of urine in the bathroom. The fridge was dirty. The safe in the room did not work and was not repaired even after I asked. The power outlet was only on one side of the bed and there were no USB sockets - hey we are the year 2021 and not the year 1980 !!! There is no management of people coming for breakfast - on the first day we arrived at the dining room there was not enough food.

Dear ALEXANDER B., Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlène Assistant Front Office Manager

Not happy.

Customer review rating 2.5/5

Harri Couples - 23/09/2021 Confirmed reviews ALL

The furnitures in the room were ??? A lot of space but not a proper writingdesk! Small table for a sofa.

Dear HARRI S., Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlène Assistant Front Office Manager

Excellent location, friendly staff, excellent service

Customer review rating 4.5/5

Juan C. J. M. Business - 22/09/2021 Confirmed reviews ALL

Overall an excellent experience- as usual

Dear JUAN CARLOS J., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistante Front Office Manager

Excellent staff

Customer review rating 4.5/5

Laura Families - 19/09/2021 Confirmed reviews ALL

The only problem we had during our stay was a broken double bed. Upon our arrival the receptionist rang the housekeeper to check if our room was ready and was told to give us another room (408). The double bed must have been broken as it squeaked and groaned every time we moved that night. The following day we mentioned this to Reception who immediately changed our room and we had no further problems.

Dear LAURA N., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

Perfect place, easy to reach every thing !

Customer review rating 5.0/5

Abdullah Couples - 17/09/2021 Confirmed reviews ALL

Awesome place friendly people every thing was great the city view from my room unbelievable i had a wonderful experience, absolutely the best.

Dear Abdullah A., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your comment about the woman at the reception, we will communicate to her all your compliments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

Just a perfect stay

TripAdvisor rating 5.0/5

Miolsola 22/08/2021 TripAdvisor review

1 night stay with family (2 kids). Great welcome very friendly, toys for the kids. Huge teddy bear (2.5m high) in the room. Perfect cleanliness. Great bedroom. Good access to the carpark (public). Direct access to a big mall. 5-10 min walk to the old town. Will come back for sure.

Dear Miolsola, We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant front Office Manager

Novotel? Better say Oldotel

TripAdvisor rating 3.0/5

Fibol19 06/08/2020 TripAdvisor review

Everything is old inside room and not best maintenance. It's not a 4 stars sensation at all. Very dissapointed. Bath door damage, tiny fridge, no big bed. I waste my money to receive this hotel quality.

Dear Guest, Thank you for taking the time to give us a feedback on your stay We are sorry to see that it was disappointing for you and that it didn't meet your expectations. The hotel has been refurbished several times. The room you have occupied is not actually one of the last renovated. We would be delighted to have the opportunity to welcome you again and to upgrade you to a Superior or Executive room. Best regards, Florence Geyer Front Office Manager

Nightly disturbances from a nightclub

TripAdvisor rating 1.0/5

spec_guests Friends getaway - 09/10/2019 TripAdvisor review

Within the last three years I stayed in various Novotels in Europe. Until recently, I had no real issues and there were no complaints from my side. However, this time we encoutered some situations that were not acceptable. Independently from being Platinum customer with Le Club Accor, I expect some things not to happen: - Claiming to be a four star upper range hotel, there should be an information up front that the lobby area is currently a construction site. A clever management would also inform customers about a charity run in advance. None of both happened. - From a Novotel I would expect better rooms in general. They are clearly subject to a refurbishment, especially bathrooms providing a annoying smell from the sink. - Rooms that are affected by extremly loud music until 5 am in the morning can not be given to any customer. Corresponding complaints must be treated much more seriously. Of course, this is a central city hotel and some background noise from the street must be accepted. A nightclub next door is something different. Requesting a discount for heavily disturbed night was simply rejected. It is reponsibility of the hotel and blaming it on the town administration is a very cheap excuse. By the way, it would be wise for the reception staff to have some ear plugs available at least. - On the same matter: How can it be that the reception staff states that they are not aware of any noise problem from a night club while explaining a few sentences later, that they are in discussion with the town administration about it?!? This was a blunt lie! Of course, they are aware of the problem. - Giving a room upgrade for the last night and some loyalty points is of course some compensation. But, in the end this was inevitable to allow some peaceful sleep. What do I care if the new room has a Nespresso machine? From my point of view, problems can occur, that's a fact. However, many of them could be avoided by taking appropriate measures beforehand. And if they happen, customers must be treated like what they are: Paying customers! I can not recommend to stay at this hotel while his management is in place.

Good hotel with very unpleasant staff

TripAdvisor rating 3.0/5

Phiroza304554 Couples - 17/09/2019 TripAdvisor review

The hotel is very well located, close to restaurants, trams, shopping and sightseeing. It is currently under renovation. Considering the kind of average hotel, the disturbance due to the renovation and some very rude staff, € 123 per night was a rip-off. Also, as Accor members, we were treated very badly. The only polite, courteous and friendly person in the hotel was Thomas at the reception. I have posted my review on Accor customer service and have asked for a reply.

Stay with my family

TripAdvisor rating 3.0/5

Sally W Family - 14/09/2019 TripAdvisor review

Overall is average. Reception area is under renovation, significant messy and front desk staff doesn't provide welcome drinks to us. We open the room door, the sofa bed doesn't open, we need to re-set by ourselves because the room is limited place.

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