Novotel Strasbourg Centre Halles 4 stars

Customer review rating (ALL Rating) 4.2/5 1,304 reviews

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Novotel Strasbourg Centre Halles - Image 1
Novotel Strasbourg Centre Halles - Image 2
Novotel Strasbourg Centre Halles - Image 3
Novotel Strasbourg Centre Halles - Image 4
Quai Kleber, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 mins' walk from the TGV station and Notre-Dame

  • Family rooms (2 children under 16 years free)

  • In the Place des Halles shopping center

  • Underground public parking at the hotel, via Rue Sevastopol

  • Meeting area for up to 100 people

Our accommodation(s)

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Room 1

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
France

GPS:48.586125, 7.74299

Telephone
Fax +33 3 88 21 50 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ICI AND LA - RESTAURANT

Our chef creates tasty authentic cuisine in the Ici and la concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,304 reviews

Customer review rating 4.0/5

Mark H. Solo - Confirmed reviews ALL

Monsieur H., Nous vous remercions d’avoir pris le temps de partager votre retour à la suite de votre séjour au Novotel Strasbourg Centre Halles. Nous sommes ravis de lire que vous avez apprécié notre emplacement ainsi que la qualité de notre petit-déjeuner. Ces éléments sont essentiels pour nous et nous sommes heureux qu’ils aient contribué positivement à votre séjour. Nous prenons toutefois bonne note de vos remarques concernant l’état de la moquette ainsi que la température ressentie dans votre chambre. Ces points ont été transmis à nos équipes techniques et housekeeping afin de vérifier et corriger les éléments concernés. Votre retour est précieux et nous aide à renforcer notre exigence de qualité, notamment dans nos chambres Executive. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d’un prochain séjour à Strasbourg, dans de meilleures conditions. Bien cordialement,

Customer review rating 2.0/5

Ahmed I. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. Regarding the parking, we regret that the information did not seem clear enough. Full parking access instructions are available on all booking platforms as well as on our website. As your reservation was made directly upon arrival at the hotel, we were unfortunately unable to send you the detailed pre-arrival email that is normally sent to guests who book in advance. Regarding luggage assistance, please note that this service is not offered at our hotel. This is clearly stated in our hotel description, and we are sorry if this was disappointing. We have also taken note of your comments regarding the soundproofing, the furniture and the comfort of the pillows. Your feedback will be shared with the relevant teams as part of our continuous improvement efforts. Regarding your request for a price match, we would like to provide some clarification. After reviewing your case, we confirmed that the member rate available on the ALL – Accor Live Limitless website was not higher than the standard rate available on Booking.com under the same booking conditions. If you were offered a lower price on Booking.com, it was most likely due to your Genius membership, which provides discounts that are exclusive to Booking.com. The person who welcomed you upon your arrival was one of our managers. She explained that she was unfortunately unable to match a rate that resulted from an exclusive Booking.com Genius benefit. These discounts are specific to Booking.com and cannot be replicated by the hotel for direct bookings. On the other hand, by booking directly through ALL – Accor Live Limitless, members benefit from exclusive member rates, earn reward points and enjoy additional benefits that increase with their membership status. The ALL and Genius loyalty programmes are completely separate, each offering its own exclusive advantages. We hope these explanations help clarify the situation, and we would be delighted to welcome you again for a more enjoyable experience. Sincerly Charlène ZAEGEL Front Office Manager

Customer review rating 1.5/5

Alessandro I. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience. We are truly sorry for the difficulties you encountered regarding the storage of your daughter's insulin. We fully understand how important it is to have a properly functioning refrigerator in such circumstances, and we sincerely regret that we were unable to meet your request. Unfortunately, our hotel was fully booked during your stay, which meant we were unable to offer you another room with a working refrigerator. In an effort to find a solution, we offered to store your daughter's insulin in a secure refrigerator in our restaurant and also provided ice to help keep the medication cool. We understand, however, that this solution did not meet your expectations, and we sincerely apologize for the inconvenience. We will reinforce our room equipment inspection procedures to help ensure that this type of situation does not happen again. We hope to have the pleasure of welcoming you again in the future under much better circumstances. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.5/5

Omar A. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.5/5

Marius C. Couples - Confirmed reviews ALL

Madame, Monsieur, Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience à la suite de votre séjour au Novotel Strasbourg. Nous sommes ravis de lire que vous avez passé un excellent séjour et que vous avez apprécié notre emplacement, la vue, le confort de nos chambres ainsi que la qualité de notre petit-déjeuner. Vos compliments sont une belle récompense pour l’ensemble de nos équipes. Nous vous remercions également pour votre remarque concernant le parking. Nous sommes désolés pour la confusion lors de votre arrivée. Notre hôtel bénéficie effectivement d’un accès direct au parking du centre commercial, avec une zone dédiée à notre clientèle. Nous allons rappeler à nos équipes l’importance de communiquer ces informations de manière claire et précise afin d’éviter tout malentendu. Nous vous remercions également pour votre compréhension concernant la configuration des places de stationnement. Nous sommes conscients que certaines peuvent être moins adaptées aux véhicules les plus larges et nous nous efforçons, dans la mesure du possible, d’orienter nos clients vers les emplacements les plus confortables. Au plaisir de vous accueillir à nouveau prochainement pour un nouveau séjour à Strasbourg. Cordialement, Pascale LANDIS

Other web-users rate our hotel

  • 946 reviews 8.8/10 Location
  • 940 reviews 5.5/10 Room
  • 704 reviews 8.2/10 Service
  • 19 reviews 5.4/10 WiFi
  • 511 reviews 8.1/10 Breakfast
  • 458 reviews 4.8/10 Comfort
  • 386 reviews 4.9/10 Cleanliness
  • 297 reviews 4.8/10 Vibe

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