Novotel Strasbourg Centre Halles 4 stars

Customer review rating (ALL Rating) 4.2/5 1,297 reviews

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Novotel Strasbourg Centre Halles - Image 1
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Quai Kleber, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 mins' walk from the TGV station and Notre-Dame

  • Family rooms (2 children under 16 years free)

  • In the Place des Halles shopping center

  • Underground public parking at the hotel, via Rue Sevastopol

  • Meeting area for up to 100 people

Our accommodation(s)

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
France

GPS:48.586125, 7.74299

Telephone
Fax +33 3 88 21 50 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ICI AND LA - RESTAURANT

Our chef creates tasty authentic cuisine in the Ici and la concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,297 reviews

Customer review rating 4.0/5

Duy H. D. Families - Confirmed reviews ALL

Nothing to complain about, everything is fine

Bonjour Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Toutes nos équipes sont pleinement mobilisées pour garantir le confort et la satisfaction de nos clients et nous sommes ravis que vous ayez apprécié votre séjour. Nous ne manquerons pas de transmettre votre commentaire à Kenneth. Au plaisir de vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Bonne journée Charlène ZAEGEL Cheffe de Réception

Customer review rating 3.5/5

Julia* D. J. D. M. Business - Confirmed reviews ALL

Reasonable.

Dear Guest, Thank you for sharing your feedback. We are delighted that your stay was generally satisfactory. However, we sincerely regret the shortcomings you mentioned. This does not meet our usual standards. Rest assured that your feedback has been shared with our team to ensure greater attention is paid to these issues. We hope to have the pleasure of welcoming you back and providing you with a flawless experience. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 2.0/5

Evangelos* P. Business - Confirmed reviews ALL

We faced a huge problem with Wifi connection in the room. One had to move down to the reception to have a descent Wifi connection in order to work with his laptop.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the hotel’s location and the comfort of your room. However, we are sorry to hear about the difficulties you experienced with the Wi-Fi connection. As this is a public network, it can indeed, at times, be subject to congestion or fluctuations in speed depending on the number of users and simultaneous usage. We understand the inconvenience this caused, particularly for business use. Your comment has been passed on to the relevant department so that they can look into ways of improving this. We would also like to thank you for your kind comment regarding our breakfast team. The ladies who served you will be delighted to know that their helpfulness and friendliness were particularly appreciated — it is a wonderful recognition of their daily work. We hope to have the pleasure of welcoming you back under better conditions. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 2.0/5

Victoria G. Business - Confirmed reviews ALL

Disappointing.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced during your stay. Indeed, building work was taking place in some of the corridors, and we regret that you arrived before our cleaning team had had a chance to thoroughly clean the affected areas. We apologise for any inconvenience caused. Regarding the air conditioning, as night-time temperatures were still cool (around 5°C), we chose to keep the system in heating mode to ensure a level of thermal comfort appropriate for the season. We do, however, understand that this may have made the room feel stuffy, and we are sorry for this. We hope to have the opportunity to welcome you back under better conditions. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.0/5

Kubra* D. L. R. Families - Confirmed reviews ALL

I would expect a welcome drink(water or sparkling) in the room. Also the showers are really old. On the other hand location is perfect. We also liked the breakfast however was too crowded on the sunday.

Dear Guest, Thank you for taking the time to share your experience. We have taken note of your comment regarding the absence of a welcome drink in the room. As part of our CSR policy, we have decided to stop providing single-use water bottles. However, a filtered water dispenser is available in the lobby, along with jugs, so that you can help yourself freely throughout your stay. We are also sorry to hear that you were not entirely satisfied with the condition of the showers. Your feedback has been noted and will be passed on to the relevant teams so that they can assess the necessary improvements. Furthermore, we are delighted that you enjoyed our location and the quality of our breakfast. We do, however, regret the crowds on Sunday and understand that this may have affected your comfort. We hope to have the pleasure of welcoming you back soon. Sincerely,

Other web-users rate our hotel

  • 929 reviews 8.9/10 Location
  • 922 reviews 5.4/10 Room
  • 683 reviews 8.3/10 Service
  • 17 reviews 6/10 WiFi
  • 499 reviews 8/10 Breakfast
  • 453 reviews 4.4/10 Comfort
  • 377 reviews 5.1/10 Cleanliness
  • 286 reviews 4.7/10 Vibe

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