Novotel Strasbourg Centre Halles

friendly staffs but poor hotel condition.

well served in all the aspects

Check in and out we’re seamless, your guest services staff were welcoming, engaging and very thoughtful with our little baby. We called down in the middle of the night as the air conditioning in our room wasn’t working and the window was simply not doing enough and due to location of the room was loud on the street. The agent I spoke to on the phone was rude. When I said is there anything he could do since the ac wasn’t working and he said “yes, it’s simple. Turn off your ac and open the window, it’s a colder night”. This was not a solution and did not consider the noise on the street and the impact to the baby sleeping in the room. His attitude was extremely of putting.

Clean room, and pleasant staff, well-located hotel.

Let us start by the fact that the hotel prices have almost doubed during the last 5-6 years. This can be of course partially explained by the energy crisis, but is this the only reason? Cost put aside, the hotel is indeed in an excellent location. You can just park your car and move on foot only. All sites worth seeing are in a walking distance. The hotel entrance is causy and the staff extra polite. Check-in was very easy and fast. The room was not bad, but not impressive as well. It had some issues (sink clogged). Maybe we were just unlucky (it happens sometimes even at the best hotels). Breakfast included practically everything you could desire of, but empty pots and undone tables were a common observation, while one waiter was rushing around like crazy in order to put everything in order. Empty glasses were very hard to find. In a nutshell, I liked the experience, but I would expect something better from a hotel asking me around 200€ a day. And again: it is not the staff to blame! They were doing their best.