Novotel Strasbourg Centre Halles 4 stars

Customer review rating (ALL Rating) 4.2/5 1,316 reviews

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Novotel Strasbourg Centre Halles - Image 1
Novotel Strasbourg Centre Halles - Image 2
Novotel Strasbourg Centre Halles - Image 3
Novotel Strasbourg Centre Halles - Image 4
Quai Kleber, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 mins' walk from the TGV station and Notre-Dame

  • Family rooms (2 children under 16 years free)

  • In the Place des Halles shopping center

  • Underground public parking at the hotel, via Rue Sevastopol

  • Meeting area for up to 100 people

Our accommodation(s)

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Room 1

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
France

GPS:48.586125, 7.74299

Telephone
Fax +33 3 88 21 50 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ICI AND LA - RESTAURANT

Our chef creates tasty authentic cuisine in the Ici and la concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,316 reviews

Customer review rating 3.5/5

Alessandra* C. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that your stay was overall a positive one. However, we would like to sincerely apologize for the delay in replacing your shower gel. This situation does not reflect the level of service we strive to provide, and we completely understand your disappointment. Regarding your room upgrade, we would like to clarify a few points. For each of your stays during the parliamentary sessions, your reservation is always made in a Classic Room, and you consistently request a room on the 7th or 8th floor, preferably a Superior or Executive Room, with a particular preference for Room 710. We always do our utmost, except on very rare occasions when occupancy does not allow it, to accommodate this request. Therefore, whenever we are able to assign you to Room 710, you are indeed receiving a complimentary upgrade. That said, we fully understand that this should be clearly communicated to you upon your arrival, and we will ensure that you are informed of your upgrade during each of your future stays. We also regret that the recognition and amenities reserved for our Accor Live Limitless Platinum members did not fully meet your expectations. Please rest assured that we truly value your loyalty and make every effort to ensure that each of your stays is as pleasant as possible. Thank you once again for your continued loyalty. We look forward to welcoming you back after the summer break, starting with the September parliamentary session. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.0/5

Ivan* M. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay overall. We sincerely apologize for the technical issues you experienced in your room, particularly with the bathroom sink and the toilet flush. This does not reflect the level of comfort and quality we strive to provide. Your comments have been passed on to our maintenance team, who will address these issues as soon as possible. We hope to have the pleasure of welcoming you back and providing you with an even better experience. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.0/5

Mark H. Solo - Confirmed reviews ALL

Monsieur H., Nous vous remercions d’avoir pris le temps de partager votre retour à la suite de votre séjour au Novotel Strasbourg Centre Halles. Nous sommes ravis de lire que vous avez apprécié notre emplacement ainsi que la qualité de notre petit-déjeuner. Ces éléments sont essentiels pour nous et nous sommes heureux qu’ils aient contribué positivement à votre séjour. Nous prenons toutefois bonne note de vos remarques concernant l’état de la moquette ainsi que la température ressentie dans votre chambre. Ces points ont été transmis à nos équipes techniques et housekeeping afin de vérifier et corriger les éléments concernés. Votre retour est précieux et nous aide à renforcer notre exigence de qualité, notamment dans nos chambres Executive. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d’un prochain séjour à Strasbourg, dans de meilleures conditions. Bien cordialement,

Customer review rating 2.0/5

Ahmed I. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. Regarding the parking, we regret that the information did not seem clear enough. Full parking access instructions are available on all booking platforms as well as on our website. As your reservation was made directly upon arrival at the hotel, we were unfortunately unable to send you the detailed pre-arrival email that is normally sent to guests who book in advance. Regarding luggage assistance, please note that this service is not offered at our hotel. This is clearly stated in our hotel description, and we are sorry if this was disappointing. We have also taken note of your comments regarding the soundproofing, the furniture and the comfort of the pillows. Your feedback will be shared with the relevant teams as part of our continuous improvement efforts. Regarding your request for a price match, we would like to provide some clarification. After reviewing your case, we confirmed that the member rate available on the ALL – Accor Live Limitless website was not higher than the standard rate available on Booking.com under the same booking conditions. If you were offered a lower price on Booking.com, it was most likely due to your Genius membership, which provides discounts that are exclusive to Booking.com. The person who welcomed you upon your arrival was one of our managers. She explained that she was unfortunately unable to match a rate that resulted from an exclusive Booking.com Genius benefit. These discounts are specific to Booking.com and cannot be replicated by the hotel for direct bookings. On the other hand, by booking directly through ALL – Accor Live Limitless, members benefit from exclusive member rates, earn reward points and enjoy additional benefits that increase with their membership status. The ALL and Genius loyalty programmes are completely separate, each offering its own exclusive advantages. We hope these explanations help clarify the situation, and we would be delighted to welcome you again for a more enjoyable experience. Sincerly Charlène ZAEGEL Front Office Manager

Customer review rating 1.5/5

Alessandro I. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience. We are truly sorry for the difficulties you encountered regarding the storage of your daughter's insulin. We fully understand how important it is to have a properly functioning refrigerator in such circumstances, and we sincerely regret that we were unable to meet your request. Unfortunately, our hotel was fully booked during your stay, which meant we were unable to offer you another room with a working refrigerator. In an effort to find a solution, we offered to store your daughter's insulin in a secure refrigerator in our restaurant and also provided ice to help keep the medication cool. We understand, however, that this solution did not meet your expectations, and we sincerely apologize for the inconvenience. We will reinforce our room equipment inspection procedures to help ensure that this type of situation does not happen again. We hope to have the pleasure of welcoming you again in the future under much better circumstances. Sincerely, Charlène ZAEGEL Front Office Manager

Other web-users rate our hotel

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  • 18 reviews 5.1/10 WiFi
  • 532 reviews 8.2/10 Breakfast
  • 466 reviews 5.3/10 Comfort
  • 398 reviews 5.2/10 Cleanliness
  • 306 reviews 5/10 Vibe

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