ibis Strasbourg Centre Halles 3 stars

Dear Mr. p., Firstly, I would like to thank you for taking the time to share your feedback regarding your recent stay at Ibis Strasbourg Centre Halles. Your feedback is invaluable to us as it helps us continually improve our services. I would like to sincerely apologize for the inconveniences you experienced during your stay. I understand that the hotel's location near a noisy area was not to your liking, and I want to assure you that we do our best to minimize noise disturbances for our guests. Furthermore, I am sorry to hear that you were not satisfied with our breakfast. Your feedback regarding the absence of certain items and the quality of the food is valuable, and we will certainly review it closely to make improvements. I also understand that you experienced issues with the room key cards. This should not have happened, and I will immediately relay this information to our technical team to address the problem. Regarding your room size, I regret that it did not meet your expectations. We offer different room types, and we could have considered an alternative if this had been mentioned during your stay. As for the Wi-Fi quality, we will check the connection speed and take steps to improve it if necessary. Lastly, I am pleased to see that you appreciated our commitment to cleanliness and hygiene, as well as our initiative to reduce the use of single-use plastic. We are continually working to enhance our service, and your feedback greatly assists us in this endeavor. We hope you will give us another opportunity to provide you with a more pleasant experience on your next visit. Please do not hesitate to reach out to us directly if you have any additional concerns or require specific assistance for your next stay. Sincerely, Alexandra Receptionist, Ibis Strasbourg Centre Halles

Dear CHERYL B., We very much appreciate your comments regarding your stay at the ibis Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La réception

Dear Lisbeth, We would like to express our heartfelt gratitude for taking the time to share your feedback regarding your stay at ibis Strasbourg Centre Halles. Your input is invaluable to us, and we are delighted to learn that you had a pleasant experience during your time with us. It's wonderful to hear that you appreciated our excellent location, allowing you to explore the beautiful city of Strasbourg on foot. Additionally, we are pleased that you enjoyed our breakfast and coffee. Guest satisfaction is our top priority, and your positive comments in these areas serve as a reward to our dedicated team. We are also thrilled to see that you rated several aspects of your stay as 100/100, including arrival, accommodation, Wi-Fi, breakfast, our team, check-out, value for money, and cleanliness and hygiene measures. Your satisfaction is a tremendous source of motivation for us. We are particularly grateful for your positive remarks regarding our efforts to adopt more environmentally friendly practices by gradually replacing single-use plastic items with eco-friendly alternatives. Sustainability is an important value for us, and we are committed to continuing our efforts in this regard. As a member of the ALL - Accor Live Limitless loyalty program, we are delighted that you enjoyed your experience. Your positive recommendations, both for our hotel and the Accor loyalty program, are greatly appreciated. We hope to have the pleasure of welcoming you back on your next visit to Strasbourg. If you require any further assistance or would like to share more details about your stay, please do not hesitate to contact us at the provided email address. Wishing you a wonderful day! Warm regards, Alexandra Receptionist ibis Strasbourg Centre Halles

Dear Catalina A., First and foremost, we would like to thank you for choosing ibis Strasbourg Centre Halles for your stay in Strasbourg. We are delighted that you took the time to share your feedback with us. We would like to clarify a point you mentioned in your review. While ibis Strasbourg Centre Halles shares a corridor with Novotel, it's important to note that each hotel has its own premises and distinct common areas. We apologize if this may have caused any confusion during your stay. We appreciate your understanding, and we are continuously working to improve signage to make our guests feel more comfortable in our facilities. We are pleased to hear that you found your room clean, comfortable, and of good quality. Cleanliness and comfort are essential aspects for us, and we are glad you enjoyed these aspects of your stay. We also take note of your feedback regarding the reception area, and we are constantly working to improve ease of access and signage to ensure a hassle-free check-in experience in the future. Once again, we thank you for your valuable feedback as it helps us continually improve. We hope that despite the initial confusion, you had a pleasant stay in Strasbourg. We look forward to welcoming you back to ibis Strasbourg Centre Halles in the future. Sincerely, Alexandra Receptionist at ibis Strasbourg Centre Halles