Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you appreciated the cleanliness and comfort of your room, as well as our location, which is ideal for discovering Strasbourg. We completely understand your comment regarding the noise caused by the nightlife in the area. As our hotel is located right in the city centre, we are surrounded by many shops and establishments that remain open in the evening. As you rightly pointed out, these disturbances are beyond our control. Nevertheless, whenever possible, we do our best to assign our quieter rooms, depending on availability. Regarding the hospitality tray, we would like to clarify that in accordance with the ibis France standards, governed by the Accor Group, ibis rooms are not equipped with hospitality trays. We nevertheless understand that this amenity can be appreciated and thank you for sharing your feedback. We hope to have the pleasure of welcoming you again during a future stay in Strasbourg and providing you with another enjoyable experience. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your experience. We are sorry that your stay at our hotel did not meet your expectations. Regarding the parking, we have checked the information provided on all of our booking platforms: it is clearly stated that this is a public, paid car park, and the applicable rate is also indicated. Information regarding access is also provided. As your reservation was made on the same day as your arrival, we were of course available by phone to provide you with any additional information you may have needed regarding access to the car park and to assist you as much as possible before your arrival. We regret that you did not have all the information you were looking for beforehand, and we remain available to answer any questions our guests may have. Regarding the size of the room, our ibis rooms are approximately 15 m², as clearly stated in the room description on the various booking platforms. Nevertheless, we are sorry that the size of the room did not meet your expectations. Finally, we were particularly surprised by your comments regarding our team, as we are not accustomed to receiving this type of feedback about our staff. Nevertheless, we will discuss your comments with our team to reinforce the importance of providing a warm welcome and attentive service to each of our guests. We are, however, pleased that you enjoyed our breakfast buffet. We regret that your overall experience did not meet your expectations, and we hope you will give us another opportunity to regain your trust during a future stay in Strasbourg. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, We are sincerely sorry for all the inconvenience you experienced during your stay, and we particularly regret that you were disturbed by so much noise that you were unable to enjoy the rest you expected during your two nights with us. Regarding the noise coming from neighboring rooms, we are sorry that you had to experience this situation. We fully understand how unpleasant this can be, especially when it affects your sleep. As for the noise coming from outside, our central location in Strasbourg is certainly highly appreciated by many of our guests, as it allows easy access to the city’s main attractions. However, this location can unfortunately also result in some noise from the city, public transportation and street activity, which are beyond our control. We are nevertheless very sorry that these disturbances had such an impact on your stay. We particularly regret that you did not report these issues to us after your first night. We would, of course, have done our utmost to find a solution and, subject to availability, offered you a courtyard-facing room for your second night, which would have been quieter and more suitable for a good night’s rest. We are nevertheless pleased to know that you enjoyed our breakfast, even though we fully understand that this could not make up for the inconvenience you experienced during your stay. We sincerely hope that you will give us another opportunity to regain your trust during a future stay in Strasbourg. We would be delighted to welcome you back and arrange a quieter courtyard-facing room for you, so that you can enjoy a peaceful stay and the level of service we strive to provide. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are delighted to read that you appreciated the cleanliness of our hotel, the friendliness of our team, and our ideal location. Your compliments are greatly appreciated. We would, however, like to clarify one point regarding your arrival. We did not ask you to pay an amount higher than the price of your reservation. The rate charged for your stay was exactly the same as the one confirmed through your Accor booking. The higher amount mentioned referred to a bank pre-authorisation, which is offered to cover any additional expenses that may be incurred during your stay, such as drinks at the bar or restaurant charges. Our receptionist gave you the choice of either authorising this pre-authorisation or paying for your stay upon arrival and settling any extras separately as they arose. Therefore, there was no negotiation regarding the price of your reservation. The discussion concerned only the bank pre-authorisation process. We are nevertheless sorry if this procedure was not explained clearly enough and caused any confusion. We hope to have the pleasure of welcoming you again on your next visit. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your experience following your stay with us. We are delighted that you enjoyed our hotel's prime location, just a few minutes from both the main train station and Strasbourg's historic city centre. This is one of the features our guests appreciate the most. We also appreciate your comments regarding the room amenities. As an Ibis hotel, we follow the brand standards, which do not include a kettle, tea and coffee-making facilities, or a refrigerator in the rooms. We completely understand that these amenities can be appreciated by some guests, and we are sorry that you missed them during your stay. We hope to have the pleasure of welcoming you back on your next visit to Strasbourg. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are pleased to know that your overall experience was satisfactory. However, we are truly sorry to learn that the air conditioning affected your comfort. A room that is too warm, combined with a noisy air conditioning system, does not reflect the quality of service we strive to provide. Please rest assured that your comments have been shared with our technical team so that the system can be thoroughly inspected and any necessary corrective actions can be taken. We sincerely hope to have the pleasure of welcoming you back on your next visit to Strasbourg and to provide you with a much more comfortable experience. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our convenient location, the comfort of our beds, and the clear information provided regarding parking and the available spaces within the building. However, we sincerely apologize for the condition of the first room allocated to you. This situation does not reflect the quality standards we strive to maintain. We fully understand how inconvenient it was to have to change rooms just before going to bed, and we are truly sorry for this experience. Please rest assured that we will remind our housekeeping teams to be even more vigilant when preparing and inspecting our rooms. Regarding the absence of a safe, we are sorry that this did not meet your expectations. In accordance with the Ibis France standards, governed by the Accor Group, and as indicated in our room descriptions, our rooms are not equipped with safes. We hope to have the pleasure of welcoming you again in the future and providing you with an experience that fully meets your expectations. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you very much for taking the time to share your feedback following your stay at ibis Strasbourg Centre Halles. We are delighted to read that you enjoyed a comfortable stay and appreciated both the cleanliness of your room and our central location. Our team works daily to ensure a pleasant and convenient experience for all our guests, right in the heart of Strasbourg. Your positive comments are a great encouragement for our staff, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you again very soon. Kind regards,

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to read that you appreciated the quality of our service, the cleanliness of your room, and our central location. Strasbourg is indeed a beautiful city, and we are pleased that our hotel contributed to the enjoyment of your visit. Your positive comments are a great source of motivation for our entire team. We look forward to welcoming you back on your next trip to Strasbourg. Kind regards,

Dear Guest, Thank you for taking the time to share your experience. We are sincerely sorry that your stay did not meet your expectations, particularly regarding the soundproofing of the room. We fully understand how important a good night's sleep is and regret the noise disturbances you experienced despite using earplugs. We have also taken note of your comments concerning the comfort of the mattress. Your feedback is valuable and helps us identify areas where we can improve. That being said, we are pleased to read that you appreciated the friendliness and helpfulness of our team, as well as the bathroom facilities and breakfast. We sincerely hope to have the opportunity to welcome you back on a future visit to Strasbourg and regain your confidence. We would be delighted to provide you with a much more enjoyable experience and demonstrate our commitment to guest satisfaction. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you found our hotel clean and comfortable, two aspects to which we pay particular attention. We would like to apologize for the inconvenience caused by the issues with your room key. However, we are pleased that our reception team was able to respond quickly and resolve the problem each time you brought it to our attention. Your feedback will be shared with our team, who will certainly appreciate your kind comments. We hope to have the pleasure of welcoming you again on a future visit to Strasbourg. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager