ibis Strasbourg Centre Halles 3 stars

Customer review rating (ALL Rating) 4.3/5 1,188 reviews

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ibis Strasbourg Centre Halles - Image 1
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1 Rue Sebastopol, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 minutes' walk from the cathedral

  • New restaurant concept: Ici&Là bar and restaurant

  • In the heart of Place des Halles with more than 130 stores

  • The P2 Sébastopol entrance 2 aisle 3 is a public paying car park under the Place des Halles

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Strasbourg Centre Halles

1 Rue Sebastopol
67000 STRASBOURG
France

GPS:48.585812, 7.743229

Telephone
Fax +33 3 90 22 46 47

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,188 reviews

Customer review rating 4.0/5

Emma* L. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.0/5

Andrea S. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are delighted to read that you appreciated the cleanliness of our hotel, the friendliness of our team, and our ideal location. Your compliments are greatly appreciated. We would, however, like to clarify one point regarding your arrival. We did not ask you to pay an amount higher than the price of your reservation. The rate charged for your stay was exactly the same as the one confirmed through your Accor booking. The higher amount mentioned referred to a bank pre-authorisation, which is offered to cover any additional expenses that may be incurred during your stay, such as drinks at the bar or restaurant charges. Our receptionist gave you the choice of either authorising this pre-authorisation or paying for your stay upon arrival and settling any extras separately as they arose. Therefore, there was no negotiation regarding the price of your reservation. The discussion concerned only the bank pre-authorisation process. We are nevertheless sorry if this procedure was not explained clearly enough and caused any confusion. We hope to have the pleasure of welcoming you again on your next visit. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.0/5

Debby* T. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience following your stay with us. We are delighted that you enjoyed our hotel's prime location, just a few minutes from both the main train station and Strasbourg's historic city centre. This is one of the features our guests appreciate the most. We also appreciate your comments regarding the room amenities. As an Ibis hotel, we follow the brand standards, which do not include a kettle, tea and coffee-making facilities, or a refrigerator in the rooms. We completely understand that these amenities can be appreciated by some guests, and we are sorry that you missed them during your stay. We hope to have the pleasure of welcoming you back on your next visit to Strasbourg. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.0/5

Kristyna S. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are pleased to know that your overall experience was satisfactory. However, we are truly sorry to learn that the air conditioning affected your comfort. A room that is too warm, combined with a noisy air conditioning system, does not reflect the quality of service we strive to provide. Please rest assured that your comments have been shared with our technical team so that the system can be thoroughly inspected and any necessary corrective actions can be taken. We sincerely hope to have the pleasure of welcoming you back on your next visit to Strasbourg and to provide you with a much more comfortable experience. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.0/5

Martijn* V. W. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our convenient location, the comfort of our beds, and the clear information provided regarding parking and the available spaces within the building. However, we sincerely apologize for the condition of the first room allocated to you. This situation does not reflect the quality standards we strive to maintain. We fully understand how inconvenient it was to have to change rooms just before going to bed, and we are truly sorry for this experience. Please rest assured that we will remind our housekeeping teams to be even more vigilant when preparing and inspecting our rooms. Regarding the absence of a safe, we are sorry that this did not meet your expectations. In accordance with the Ibis France standards, governed by the Accor Group, and as indicated in our room descriptions, our rooms are not equipped with safes. We hope to have the pleasure of welcoming you again in the future and providing you with an experience that fully meets your expectations. Sincerely, Charlène ZAEGEL Front Office Manager

Other web-users rate our hotel

  • 1,061 reviews 9.2/10 Location
  • 1,075 reviews 5.8/10 Room
  • 722 reviews 9.2/10 Service
  • 12 reviews 6.9/10 WiFi
  • 606 reviews 3.9/10 Comfort
  • 534 reviews 8/10 Breakfast
  • 369 reviews 8.7/10 Cleanliness
  • 142 reviews 4.5/10 Amenities

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