ibis Strasbourg Centre Halles 3 stars

Customer review rating (ALL Rating) 4.3/5 1,201 reviews

Best price
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ibis Strasbourg Centre Halles - Image 1
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1 Rue Sebastopol, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 minutes' walk from the cathedral

  • New restaurant concept: Ici&Là bar and restaurant

  • In the heart of Place des Halles with more than 130 stores

  • The P2 Sébastopol entrance 2 aisle 3 is a public paying car park under the Place des Halles

Our accommodation(s)

Hotel location

ibis Strasbourg Centre Halles

1 Rue Sebastopol
67000 STRASBOURG
France

GPS:48.585812, 7.743229

Telephone
Fax +33 3 90 22 46 47

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,201 reviews

TripAdvisor Rating  3.8/5  1,058 reviews

Customer review rating 4.5/5

David B. Families - Confirmed reviews ALL

All we needed with clean, well designed rooms and a very nice breakfast. The location is perfect for anyone coming to visit historic Strasbourg.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 4.5/5

Jessica S. Families - Confirmed reviews ALL

Great spot with parking facilities, within walking distance of all you want to see in Strasbourg - the hotel is modern and clean with nice staff and a decent buffet breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 0.5/5

Sally A. Families - Confirmed reviews ALL

I had a big cockroach in the room i was extremely disgusted and couldn’t sleep all night i hat to leave the lights on

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We fully understand your disgust and the stress that the presence of an insect in a room can cause, to the point of disturbing your night's sleep. After checking with our teams, we would like to reassure you that it was not a cockroach, but a water bug called Palomena prasina. However, we fully understand that confusion was possible and that the situation was particularly unpleasant for you. We sincerely apologize for the inconvenience caused. The cleanliness and comfort of our rooms is a top priority, and this incident has been taken very seriously by our teams. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.0/5

Sevda G. Couples - Confirmed reviews ALL

You get just two towels for two people. You need to dry your hand your hair your body with these two towels. There are no slippers. You can’t even buy them from the hotel. They have a luggage room but when you get back to get your luggage they don’t let you use the bathroom at the lobby.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay.. By default, we provide one towel per person in each room. However, additional towels can be provided upon request at the reception desk. In accordance with the description of our room amenities and the ibis France brand charter, governed by the Accor group, we do not provide slippers in our establishments. Finally, for security reasons, access to the lobby restrooms is reserved for hotel guests and requires a card. This card can be easily provided upon request at the front desk, including when using the luggage storage facility. We hope to welcome you during your next stay in Strasbourg and offer you an experience that meets your expectations. Sincerely, Charlène ZAEGEL Front Office Manager

Customer review rating 3.0/5

Kathy I. Families - Confirmed reviews ALL

The hotel was adequate and centrally located. For the price, I feel it could use some improvements. There was not enough hot water when taking a shower, no shampoo or conditioner, no washcloths, no coffee maker. The rooms are very small for the price. The breakfast is good but costs extra. It was adequate for our stay but I would not stay there again.

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are delighted that you enjoyed the hotel's location and the breakfast. However, we would like to clarify a few points. As stated in our description, our rooms are 15 m² in size and offer all the necessary comforts in line with the standards of the Accor group's ibis brand. Regarding amenities, the rooms are not equipped with coffee makers or washcloths, in accordance with the ibis charter. However, your suggestion has been forwarded to Accor headquarters for consideration. In addition, we would like to point out that we do not provide conditioner, and we apologize for any inconvenience this may have caused. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Charlène ZAEGEL Front Office Manager

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Other web-users rate our hotel

  • 1,004 reviews 9.2/10 Location
  • 1,049 reviews 5.8/10 Room
  • 747 reviews 9.1/10 Service
  • 9 reviews 6.9/10 WiFi
  • 606 reviews 4/10 Comfort
  • 520 reviews 7.9/10 Breakfast
  • 346 reviews 8.3/10 Cleanliness

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