Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are delighted to read that you appreciated the cleanliness of our hotel, the friendliness of our team, and our ideal location. Your compliments are greatly appreciated. We would, however, like to clarify one point regarding your arrival. We did not ask you to pay an amount higher than the price of your reservation. The rate charged for your stay was exactly the same as the one confirmed through your Accor booking. The higher amount mentioned referred to a bank pre-authorisation, which is offered to cover any additional expenses that may be incurred during your stay, such as drinks at the bar or restaurant charges. Our receptionist gave you the choice of either authorising this pre-authorisation or paying for your stay upon arrival and settling any extras separately as they arose. Therefore, there was no negotiation regarding the price of your reservation. The discussion concerned only the bank pre-authorisation process. We are nevertheless sorry if this procedure was not explained clearly enough and caused any confusion. We hope to have the pleasure of welcoming you again on your next visit. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your experience following your stay with us. We are delighted that you enjoyed our hotel's prime location, just a few minutes from both the main train station and Strasbourg's historic city centre. This is one of the features our guests appreciate the most. We also appreciate your comments regarding the room amenities. As an Ibis hotel, we follow the brand standards, which do not include a kettle, tea and coffee-making facilities, or a refrigerator in the rooms. We completely understand that these amenities can be appreciated by some guests, and we are sorry that you missed them during your stay. We hope to have the pleasure of welcoming you back on your next visit to Strasbourg. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are pleased to know that your overall experience was satisfactory. However, we are truly sorry to learn that the air conditioning affected your comfort. A room that is too warm, combined with a noisy air conditioning system, does not reflect the quality of service we strive to provide. Please rest assured that your comments have been shared with our technical team so that the system can be thoroughly inspected and any necessary corrective actions can be taken. We sincerely hope to have the pleasure of welcoming you back on your next visit to Strasbourg and to provide you with a much more comfortable experience. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our convenient location, the comfort of our beds, and the clear information provided regarding parking and the available spaces within the building. However, we sincerely apologize for the condition of the first room allocated to you. This situation does not reflect the quality standards we strive to maintain. We fully understand how inconvenient it was to have to change rooms just before going to bed, and we are truly sorry for this experience. Please rest assured that we will remind our housekeeping teams to be even more vigilant when preparing and inspecting our rooms. Regarding the absence of a safe, we are sorry that this did not meet your expectations. In accordance with the Ibis France standards, governed by the Accor Group, and as indicated in our room descriptions, our rooms are not equipped with safes. We hope to have the pleasure of welcoming you again in the future and providing you with an experience that fully meets your expectations. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you very much for taking the time to share your feedback following your stay at ibis Strasbourg Centre Halles. We are delighted to read that you enjoyed a comfortable stay and appreciated both the cleanliness of your room and our central location. Our team works daily to ensure a pleasant and convenient experience for all our guests, right in the heart of Strasbourg. Your positive comments are a great encouragement for our staff, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you again very soon. Kind regards,

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to read that you appreciated the quality of our service, the cleanliness of your room, and our central location. Strasbourg is indeed a beautiful city, and we are pleased that our hotel contributed to the enjoyment of your visit. Your positive comments are a great source of motivation for our entire team. We look forward to welcoming you back on your next trip to Strasbourg. Kind regards,

Dear Guest, Thank you for taking the time to share your experience. We are sincerely sorry that your stay did not meet your expectations, particularly regarding the soundproofing of the room. We fully understand how important a good night's sleep is and regret the noise disturbances you experienced despite using earplugs. We have also taken note of your comments concerning the comfort of the mattress. Your feedback is valuable and helps us identify areas where we can improve. That being said, we are pleased to read that you appreciated the friendliness and helpfulness of our team, as well as the bathroom facilities and breakfast. We sincerely hope to have the opportunity to welcome you back on a future visit to Strasbourg and regain your confidence. We would be delighted to provide you with a much more enjoyable experience and demonstrate our commitment to guest satisfaction. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you found our hotel clean and comfortable, two aspects to which we pay particular attention. We would like to apologize for the inconvenience caused by the issues with your room key. However, we are pleased that our reception team was able to respond quickly and resolve the problem each time you brought it to our attention. Your feedback will be shared with our team, who will certainly appreciate your kind comments. We hope to have the pleasure of welcoming you again on a future visit to Strasbourg. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for sharing your feedback following your stay. We are sorry to hear that the comfort of the bedding and the style of our rooms did not meet your expectations. Our rooms adhere to the ibis France guidelines, governed by the Accor Group, which set out specific standards regarding layout and facilities. We do, however, take your comment regarding the mattress on board and sincerely regret the discomfort you experienced during your stay. We are nevertheless delighted that you appreciated our ideal location in the heart of Strasbourg and hope to have the opportunity to welcome you back under better conditions. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you very much for your wonderful feedback! We are delighted to read that you enjoyed your stay with us, particularly the quality of the service, the location, as well as the comfort and cleanliness of your room with a view. Your kind message will be gladly shared with our team, and especially with the receptionist who was on duty at your arrival—it will surely make her very happy. We look forward to welcoming you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your experience; we are delighted that you appreciated our central location, right next to the tram lines and the shops and restaurants in the shopping centre. Regarding parking, we would like to clarify that it is stated on all booking sites that our establishment does not have private parking. However, we do have direct access to the shopping centre’s public car park, which remains one of the most cost-effective options in Strasbourg city centre. The rate you mention, €29 for approximately 40 hours’ parking, is indeed particularly competitive compared to other parking options in the area, where rates can reach around €47 per 24 hours for street parking and up to €52 per 24 hours in the public car park located about 100 metres from the hotel. As for the size of the rooms, they measure 15 m², as stated on our various booking platforms, and offer all the necessary comforts in line with Ibis brand standards. We are, however, sorry that this did not meet your expectations. Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back soon. Sincerely, Charlène ZAEGEL Front Office Manager

Estimado Huésped, Muchas Gracias por su comentario positivo acerca D. nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo D. vuelta. Atentamente,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. Regarding the room description, we would like to clarify that it does indeed mention the presence of a sofa bed. Furthermore, the photos also show the location and layout of this additional sleeping arrangement. We are sorry if these details were not sufficiently clear at the time of your booking and will consider a more explicit way of presenting this information to avoid any confusion. Regarding the lighting, as the room in question is an accessible room, it is fitted with an emergency exit sign, a mandatory installation required by the safety commission. We understand that this may have affected the quality of your sleep, but unfortunately it is not possible to switch it off or cover it. As for the curtains, these comply with Ibis France’s standards. We have, however, taken note of your comment and will pass it on to head office to explore possible improvements in this regard. We are sorry that your experience was not entirely satisfactory and hope to have the opportunity to welcome you back under better conditions. Sincerely, Charlène ZAEGEL Front Office Manager

Dear Guest, Thank you very much for taking the time to share your experience. We are delighted to hear that you had a pleasant stay and that you enjoyed the comfort of your room, the friendliness of our staff, and our location. We have also taken note of your comments regarding cleanliness and room service. We will forward your feedback to the relevant department so that the necessary improvements can be made. We look forward to welcoming you back soon for an even more enjoyable stay. Sincerely, Charlène ZAEGEL Front Office Manager