ibis Strasbourg Centre Halles 3 stars

Customer review rating (ALL Rating) 4.4/5 1,621 reviews

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Description

Hotel extras

  • 10 minutes' walk from the cathedral

  • Certified ALLSAFE

  • New restaurant concept: Ici&Là bar and restaurant

  • In the heart of Place des Halles with more than 130 stores

  • The P2 Sébastopol entrance 2 aisle 3 is a public paying car park under the Place des Halles

Our accommodation(s)

Hotel location

ibis Strasbourg Centre Halles

1 Rue Sebastopol
67000 STRASBOURG
France

GPS:48.585812, 7.743229

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,621 reviews

TripAdvisor Rating  4.0/5  1,037 reviews

Helpful staff

Customer review rating 4.5/5

Charlotte Business - Confirmed reviews ALL

Comfortable room, well located. Staff were very helpful and let me move rooms after the original one had a connecting door that let in lots of noise.

Dear CHARLOTTE F., Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our room comfortable and well located. We sincerely apologize for any inconvenience caused . We always strive to provide a peaceful and enjoyable stay for our guests, and we're glad to hear that our staff was able to assist you promptly. Your satisfaction is our priority, and we appreciate your understanding and flexibility in this matter. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another pleasant stay in the future. Warm regards, Yolanda

Bad english and no effort to communicate with you!

Customer review rating 0.5/5

Simão A. Families - Confirmed reviews ALL

No interest in solving your problems, really bad english or not at all and no effort to try and understand you either. Everyday had to go downstairs because the keys to the room were not working properly. very disturbing after walking a lot and just want to have a rest. Breakfast very poor! Only thing good is the location but i would choose another hotel, theres plenty around!

Dear SIMAO S., We sincerely apologize for the inconvenience you experienced with your room keys and the breakfast during your stay. Regarding the issue with the room keys, it seems that they may have been affected by contact with other electronic devices such as phones or smartwatches, which can deactivate magnetic stripe cards. We understand how frustrating this can be, especially after a long day of walking. As for the breakfast, we apologize if it did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration to improve our services. We regret that your experience did not meet your expectations, and we appreciate your feedback. We strive to provide the best possible experience for all our guests, and we hope you will give us another opportunity to serve you better in the future. If you have any further concerns, please do not hesitate to contact us directly. Kind regards Yolanda

Well-run and well-located

TripAdvisor rating 4.0/5

LiamBrussels_Belgium Business - TripAdvisor review

This is a pleasant hotel: modern, comfortable, with helpful and efficient staff. It is comparatively good value, even during the European Parliament weeks. Well-located in the city-centre. In general, a good place to stay when in Strasburg.

Customer review rating 3.5/5

Henriette Business - Confirmed reviews ALL

Space between bed and tv not enough, hit tv few times. Not able to stand up in the shower, as I am too tall. Everyday new towels although not on the floor. Not compliant with sign to be environmental friendly. Friendly personnel and ok breakfast.

Noisy ventilation and horrible bed! No sleep guaranteed

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

We had a room facing to the roof : there is a ventilation facility that is running almost non stop. It was impossible to sleep. Also, the quality of the bedding was so horrible that we also couldn't fall asleep and had a back pain next day. I never had such a horrible experience at an Accor hotel.

Dear ALEXANDRA R., We sincerely apologize for the inconvenience you experienced during your stay. It's regrettable to hear about the noise from the ventilation. Please know that your feedback is valuable to us, and we will address these issues to ensure a more pleasant experience for our guests in the future. If you encounter similar issues in the future, please don't hesitate to contact our reception, as we are open 24/7 to assist our guests to the best of our ability. Regarding the beds, it's worth mentioning that our beds are standardized across all Ibis hotels as we source them from the same central supplier. However, we understand that individual preferences may vary, and we will take your comments into consideration. We apologize once again for the inconvenience and hope to have the opportunity to welcome you back for a better experience in the future. Thank you for bringing these matters to our attention. Best regards Yolanda

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Other web-users rate our hotel

  • 1,003 reviews 9.1/10 Location
  • 1,077 reviews 6.2/10 Room
  • 856 reviews 8.8/10 Service
  • 15 reviews 8.3/10 WiFi
  • 655 reviews 4/10 Comfort
  • 486 reviews 8.2/10 Breakfast
  • 376 reviews 8.7/10 Cleanliness

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