Pullman Cairns International

Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.3/5 1,330 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

  • ALLSAFE certification and 24-hour reception.

Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

  • By plane

    CAIRNS INTL AIRPORT At 8km / 4 miles

  • By train

    CAIRNS STATION At 2km / 1.24 miles

GPS:-16.924157, 145.779124

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Coco's Kitchen + Bar

We love all good food, but we are especially passionate about Tropical North Queensland's wonderful array of local fish and seafood. Pure, honest and clean flavours are vibes that inspire us.

Our accommodation(s)

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beau tiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

Our guest reviews

Our guest reviews for
Pullman Cairns International

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,330 reviews

TripAdvisor Rating  4.0/5  2,866 reviews

Fantastic customer service

Customer review rating 4.0/5

Emma F. Families - Confirmed reviews ALL

Was absolutely blown away by the fantastic customer service from all staff, they were most certainly working on skeleton staff but doing their absolute best. Shout out to the manager who seemed to be everywhere at once - from serving food to delivering us room service, all with a smile. Only down side was the pool and surrounds, definitely needs an update, one of my kids slipped over as well as my mother.

Dear Emma-Kate, Thank you for your review, we are so pleased your family break away was such an enjoyable one. It is always a pleasure to receive positive feedback. I will share your comments with our team who I know, are keen to continuously improve the quality of our services. I note your observations concerning our pool, you will be pleased to learns plans are underway to carry out uplift to the area and we hope you will return to enjoy. I am sorry to learn of the slip and do hope your mother and child have fully recovered. Thank you again for sharing your experience and we hope to see you again soon. Warm regards Pullman Cairns International Team

Great location, Room quality was First Class

Customer review rating 5.0/5

Peter B. Couples - Confirmed reviews ALL

Very Good experience, one which I will highly recommend

Dear Peter B, Thank you for your review, we are so pleased your stay was such an enjoyable one and you were comfortable in our beautiful refurbished Superior room. It is always a pleasure to receive positive feedback, thank you, we hope to see you again soon. Warm regards Pullman Cairns International Team

Great Hotel

Customer review rating 4.5/5

Michael C. Business - Confirmed reviews ALL

Hotel exceeded expectations in terms of rooms and overall appearance. Checking in was a bit clunky and breakfast was a little too stereo-typically - 4 star hotel. But I loved the "feel" of the hotel and would definitely recommend it.

Dear Michael, We very much appreciate your comments regarding your stay at Pullman Cairns International and appreciate you sharing with us. So pleased your stay was an enjoyable one and you were comfortable in our beautiful refurbished Deluxe room. It is always a pleasure to receive positive feedback and I note your comments concerning your arrival and breakfast experience. Thank you. I will share your comments with our team who I know are very keen to continuously improve the quality of our services. Thank you again, we hope to welcome you back again soon. Warm regards Pullman Cairns International Team

Lovely rooms, friendly staff, well appointed

Customer review rating 4.5/5

Kerrie Business - Confirmed reviews ALL

Stayed for 3 nights on business and found the experience very pleasant. Breakfast was good, the room on the 10th floor was fresh and very homely with everything I needed, and the staff were very helpful and pleasant to deal with at all times. I will definitely stay again.

Dear Kerrie, We very much appreciate your comments regarding your recent stay at Pullman Cairns International. It is always a pleasure to receive positive feedback and thrilled your beautiful refurbished Superior room, Coco's buffet breakfast and our friendly team were highlights of your stay. Thank you again for sharing your experience, and we hope to see you again soon. Warm regards Pullman Cairns International Team

Refurnished Room

Customer review rating 4.0/5

Joyce-lyn S. Couples - Confirmed reviews ALL

We where accommodated in the recently renovated room on the 8th Floor, I was very impressed with the renovations. It made for a very relaxing stay.

Dear Joyce-Lyn S., We very much appreciate your comments regarding your stay at Pullman Cairns International. It is always a pleasure to receive positive feedback and I acknowledge your comments concerning menu variety, thank you. I will share with our culinary team as we seek to continuously improve the quality of our services. Thank you again for sharing your experience. Warm regards Pullman Cairns International Team

loved the quality surroundings

Customer review rating 5.0/5

Guy L. Friends - Confirmed reviews ALL

only stayed 1 night, but will be back again

Dear Guy, Thank you very much for your review, we are very pleased your stay was an enjoyable one. It is always a pleasure to receive positive feedback and we appreciate your recognition of our housekeeping team. We look forward to your return visit. Warm regards Pullman Cairns International Team

Very nice

Customer review rating 5.0/5

Me .. Couples - Confirmed reviews ALL

Beautiful hotel.

Dear Alice, We are thrilled to hear you had such an enjoyable stay with us and we hope to welcome you back soon. Thank you for sharing your experience. Warm regards Pullman Cairns International Team

Customer review rating 4.5/5

Darren R. Business - Confirmed reviews ALL

I have been staying at the Cairns International for a very long time whilst transiting through Cairns on Int Travel. It's always been a pleasure, conveniently located, comfortable set out and great views. Good staff and good food.

Dear Darren R., We very much appreciate your comments regarding your stay at, and continued loyalty to, Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our teams; very helpful as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Warm regards Pullman Cairns International Team

Lovely Hotel

Customer review rating 4.5/5

Robyn N. Business - Confirmed reviews ALL

Rooms have been recently renovated - and are lovely. Staff are very professional and attentive. We were there for a conference and lunches were excellent. Breakfasts were good too with plenty of variety, however the one dinner we had was a real disappointment. Would stay there again and recommend, but would not have dinner there again unless the recent reviews tell a different story.

Dear George & Robyn, We very much appreciate your comments regarding your stay at Pullman Cairns International and delighted your stay and conference experience was so enjoyable. I am sorry your dinner in Coco's was less than you would have expected and we will work to do better. It is always a pleasure to receive positive feedback thank you, we look forward to welcoming you back soon. Warm regards Pullman Cairns International Team

Location

Customer review rating 4.5/5

Justin.f Business - Confirmed reviews ALL

I was very pleased with staff and hotel location.

Dear Justin, We very much appreciate your comments regarding your stay at Pullman Cairns International. Delighted your stay was so enjoyable and our team were friendly and attentive. Thank you again for sharing your experience. Warm regards Pullman Cairns International Team

Well located

Customer review rating 4.5/5

Elmo Business - Confirmed reviews ALL

Well located, close to food outlets and wharf. Very friendly staff and clean rooms.

Dear Elmo Lovely to hear your stay with us was such an enjoyable one. We very much appreciate you sharing your experience with us and of your recognition of our friendly team. We hope your next visit will be as pleasant. Warm regards Pullman Cairns International Team

Awesome location, clean, great amenities

Customer review rating 4.5/5

Jason Solo - Confirmed reviews ALL

Was a great stay, room was clean and modern. Restaurant and bar were good, as was the pool and outside spa.

Dear Jason, SO pleased you enjoyed your stay and our location and facilities were highlights for you. It is always a pleasure to receive positive feedback, thank you, we hope to see you again soon. Warm regards Pullman Cairns International Team

Comfortable if a little worn

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

The hotel is in a decent location, the room had an enjoyable but somewhat worn decor. Decent facilities but the restaurant needs development; management was great but the team on the floor seemed to be in need of training and experience, and the meals were rather underwhelming.

Dear Marty, Thank you for taking the time to tell us about your experience. We are pleased your overall stay was an enjoyable one but apologise that elements of our breakfast and your room did not meet with your expectations on this ocassion. We do strive to provide a superior service experience and your feedback is important to us. As business levels quickly return following reopening of national borders, we are rebuilding our teams and service levels as quickly as we are able. We do appreciate your understaning and patience with us during this time. We appreciate you sharing your experience and we hope to welcome you back again soon. Warm regards Pullman Cairns International Team

Good stay

Customer review rating 5.0/5

Ed… Couples - Confirmed reviews ALL

Great experience

Dear Yelu, We very much appreciate your review and comments and very pleased your stay with us was a great experience. We do hope to welcome you back again soon. Warm regards Pullman Cairns International Team

Excellent!

Customer review rating 4.5/5

Paul S. Business - Confirmed reviews ALL

Special mention to Dylan the Concierge. He was outstanding in helping me organise a trip to the Skyrail. He could not have been more helpful. Well done Dylan!

Dear Paul, We very much appreciate your comments regarding your stay at Pullman Cairns International. We are very pleased your stay was an enjoyable one and that our Concierge was of assistance to you. Thank you again for sharing your experience, we hope to see you again soon. Warm regards Pullman Cairns International Team

Good location

Customer review rating 3.5/5

Tarun P. Business - Confirmed reviews ALL

The room I stayed was old although good maintained. 12th floor. The rooms at lower level are modern than upper floors. Location is good, good ambience and nice staff. Over all, satisfied with my stay.

Dear Tarun P., Thank you for your review, we are pleased your overall stay was an enjoyable one and we hope to welcome you back again soon. Warm regards Pullman Cairns International Team

Very helpful and keen staff to make stay memorable

Customer review rating 4.5/5

Allan T. Couples - Confirmed reviews ALL

Great stay-cation relaxing and enjoying the close places of cairns

Dear Allan T., We very much appreciate your comments regarding your stay at Pullman Cairns International and thrilled you had such an enjoyable stay with us. It is always a pleasure to receive positive feedback and we hope to welcome you back again soon. Warm regards Pullman Cairns International Team

2 nights in beautiful Cairns

Customer review rating 4.0/5

Michael Friends - Confirmed reviews ALL

Pleasant stay

Dear Michael C., Thank you very much for your review, we are pleased you had an enjoyable stay. We also appreciate your feedback concerning Coco's and apologise for your experience with room power and shower. We will share your comments with our team, valuable thank you, as we aim to continuously improve the quality of our services. Thank you again for sharing your experience Warm regards Pullman Cairns International Team

good location

Customer review rating 3.5/5

Brian K. Couples - Confirmed reviews ALL

good , breakfast was disappointing coffee gave cold cups twice staff advise just keep trying , bacon cold so overpriced for what we paid room was excellent

Dear Brian K., Thank you for your review, we are pleased your stay was good but regret your breakfast experience was dissapointing. We shall look into addressing both elements immediately. Thank you again for sharing your experience, and we hope to see you again soon. Warm regards Pullman Cairns International Team

Accor plus failure, great onsite service

TripAdvisor rating 5.0/5

436troy TripAdvisor review

The front desk staff and management were exellent solving a problem that was created by the Accor plus system, i have been an Accor plus member for many years and i am also a Vacation Club member. The Accor plus reservation needs to be put back into the hands of the individual Hotels, i have been increasingly frustrated in the past 6 months with the failure of this system and have considered cancelling my membership. The only reason i have maintained it is because of the great service the frontline staff give, credit to the staff, thumbs down to the current Accor plus booking system, it needs to be looked at, i am hearing poor responses from others as well.

Hello 436troy, thank you very much for your review and for your continued loyalty. We are naturally sorry that you experienced delay and inconvenience upon arrival but are very pleased our front desk team were able to assist and remedy the situation to your satisfaction. Thank you kindly for recognising their efforts. We very much look forward to welcoming you back again soon. Warms regards, Pullman Cairns International Team.

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