Pullman Cairns International 5 stars
Customer review rating (ALL Rating) 4.3/5 2,019 reviews
Pullman Cairns International
17 Abbott Street
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2 km / 1.24 mi 8 min walk / 4 min drive
Int. airport 1 - full name
8 km / 4.97 mi 1 hrs 35 min walk / 16 min drive
Int. airport 1 - IATA code
8 km / 4.97 mi 1 hrs 35 min walk / 16 min drive
Check-in from - Check out up to
We love all good food, but we are especially passionate about Tropical North Queensland's wonderful array of local fish and seafood. Pure, honest and clean flavours are vibes that inspire us.
Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beau tiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Overpriced and under serviced
TripAdvisor rating 1.0/5
506bassemd Families - TripAdvisor review
The rooms are very old. Over priced. The rooms don't even have basic amenities. I have a baby and the hotel refused to provide a microwave to heat be able to heat the baby bottle. Vert poor and below standard service of what is expected of the pullmann brand.
Hi Bassem, Thank you for taking the time to leave your feedback. Our full list of amenities can be found on our website at the time of booking. Unfortunately, we do not provide microwaves within our rooms. We try our hardest to address issues as they arise. While we did offer to heat the bottle up in our kitchen - please allow me to apologize, that on this occasion, this was not a suitable solution. We hope you will give us the opportunity to better serve you in the future.
No sleep in old bed
TripAdvisor rating 2.0/5
Atravelling265 Business - TripAdvisor review
Unfortunately, I was allocated a room not yet renovated. It was the most uncomfortable bed I’ve ever experienced was awake constantly through the night. Fortunately only a short stay because they couldn’t move me - if you value sleep steer clear of the un renovated rooms.
Hi Atravelling265, Thank you for taking the time to leave your feedback. We know how important a good nights of sleep is, please allow us to express our sincerest apologies that we we're unable to provide that for you. While our beds have generally received positive feedback, it can be difficult to meet the preferences of each and every individual. I will certainly share your feedback with our management team to ascertain if we should review the mattresses in our Classic Rooms. While I understand we were unable to meet your expectations on this occasion - we would love the opportunity to welcome you back and reframe your perception.
Customer review rating 4.5/5
Janet Couples - Confirmed reviews ALL
My partner and I were very impressed with the Pullman International. We had one of the newly renovated rooms which was light filled and spacious. The renovations are very stylish giving the room a lovely ambiance. The bathroom was large with a walk in shower and plenty of bench space. The double lounge and balcony table provided two comfortable spots to relax. The foyer of the hotel is very attractive with grand curved windows from floor to ceiling. The only amenity we thought needed improvement was the pool area which is in need of renovation.
Dear Janet J., Thank you so much for taking the time to share your sentiments. We are so pleased to know that yourself and your partner enjoyed your time in our rejuvenated rooms. We hope you left feeling refreshed and energized. I certainly agree that the ambience and spirit of our grand foyer leaves a lasting impression. Thankfully, there is very exciting plans coming for our pool area. The transformation is long anticipated and needed. Stay tuned on that note. Thank you again for leaving your feedback Janet, we would love to welcome you back soon. Warm regards, Cathryn Martin. Guest Experience Manager.
Wish i had stayed longer
Customer review rating 5.0/5
Chris P. Couples - Confirmed reviews ALL
The bed was so comfy, the room was airy, a nice large room, staff were very friendly and accommodating, a wide selection of breakfast dishes and very tasty, We try to stay there whenever we can.
Dear Christa P., We try to ensure our buffet offering offers enough variety to cater to most tastes- its lovely to see this recognized and I'm pleased to hear you enjoyed it. We would love to welcome you back for another great stay. Warm regards, Cathryn Martin. Guest Experience Manager.
Not a happy visitor
TripAdvisor rating 3.0/5
Storyteller792552 Couples - TripAdvisor review
The Pullman is a grand old dame in process of getting a face lift, which is desperately needed. Problem here is everything you may purchase such as breakfast, is charged at a phenomenal amount, breakfast which is a buffet, costs if you were not aware or informed of pre-purchase option, $39 per head. It is a lovely breakfast but not worth that money. Then there is the charges for dinner, which is extremely limited and also very pricey. Don’t order wine or beer for the bar, $13 for a stubby is extremely overpriced even for Cairns. The rooms are basic nothing to wow you, but the service from the staff is good. Overall not worth the money charged.
Sorry to hear that your experience did not reflect the value during your stay. Thank you for leaving your feedback, we will certainly take your comments into account when we review pricing. We acknowledge that COCO’s restaurant aims to provide a gourmet dining experience that showcases quality produce, fresh local seafood and paddock to plate from local suppliers– unfortunately, this does not always come at inexpensive cost. Thankfully, our central location ensures that our hotel is located in close proximity to a wide variety of eateries, bars, breweries and restaurants to suit every taste and budget – we hope you had the chance to enjoy some of the fantastic spots in the CBD during you stay.
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