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Pullman Cairns International Hotel 5 stars

Customer review rating 4.4/5 7,566 reviews

ALLSAFE approved hotel

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Pullman Cairns International
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+ 14 Services

Hotel extras

  • ALLSAFE certification and 24-hour reception.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

  • Fantastic CBD location is close to all city amenities.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Beach and water sports
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • 18 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Pullman Cairns International

17 Abbott Street
4870 cairns
australia

Tel: +61740311300

Fax: (+61)7/40311465

Check-in from 14h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 8km / 4 miles

  • By train

    CAIRNS STATION At 2km / 1.24 miles

GPS :-16.924157, 145.779124

Our accommodation(s)

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beau tiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

Our restaurants and bars

Coco's Kitchen + Bar

We love all good food, but we are especially passionate about Tropical North Queensland's wonderful array of local fish and seafood. Pure, honest and clean flavours are vibes that inspire us.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 700

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 420 people

Find out more

Our guest reviews for
Pullman Cairns International

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,566 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,825 reviews

Excellent Hotel and in a very good location

Customer review rating 4.5/5

Marie W. Couples - 22/07/2021 Confirmed reviews ALL

The Receptionist made us feel very welcome the moment we arrived and the check-in was very quick and smooth. The room was very clean and the beds super comfortable.

Dear Robert & Henrietta, Thank you so much for choosing to stay with us again and then take the time to share your thoughts, we very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback - particularly about our awesome team! I will share your comments with them, thank you for acknowledging them in this way. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again soon. Best wishes, Monique Harmer

Always like Accor branded hotels.

Customer review rating 4.5/5

Jane B. Friends - 21/07/2021 Confirmed reviews ALL

Huge rooms. Recognise that the makeover noise is a difficulty for all. Great breakfast but a little confusing on layout of the food and drinks. We are returning today for one more night.

Dear Andrew and Jane, We very much appreciate your comments regarding your stay at Pullman Cairns International and thank you for your loyalty to Accor, we sincerely appreciate it. Thank you for your positive comments regarding the team, I will share this with them. I have also noted your comment with regards to the breakfast layout and will share this with my culinary services team for their review. Thank you again for sharing your experience, and we hope your stay this week is enjoyable. Sincerely, Monique

Pleasant Experience

Customer review rating 4.5/5

Bob S. Couples - 20/07/2021 Confirmed reviews ALL

Although very old and soon coming up for renovation, the hotel was scrupulously clean and comfortable. The only low point was the lack of wait staff in the restaurant Coco's. The food was outstanding.

Dear Robert, Thanks so much for choosing us on your recent visit to Cairns. I am delighted to read that you have had an enjoyable stay and will share your feedback with the team, noting you comments around our cleanliness and high quality of food. We hope to have the pleasure of welcoming you back again soon! Warmest regards, Monique

Awesome location. Friendly helpful staff

Customer review rating 5.0/5

Kim O. Couples - 18/07/2021 Confirmed reviews ALL

We enjoyed everything about our stay. Great location, friendly helpful staff, breakfast was amazing.

What a delight to read your wonderful review Kim and Sean! Myself and the team are so pleased to read that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back again soon! Wishing you all the best! Monique

Nice location

Customer review rating 4.5/5

Geoff A. Couples - 18/07/2021 Confirmed reviews ALL

Very nice hotel, getting an upgrade when we where there, but offered a discount room for our next stay, nice touch. Location is very good, right next door to the sister hotel The Reef Casino.

Dear Geoff, Thank you for choosing to stay with us on your recent Cairns visit! Pleased to read that you had an enjoyable stay and appreciated our convenient location. Hoping that we have the opportunity to welcome you back later this year to experience our new guest rooms! Best wishes, Monique

Well located “raffles” style Hotel

Customer review rating 5.0/5

Sue S. Couples - 18/07/2021 Confirmed reviews ALL

We stayed 4 nights on holidays in Cairns. Staff very helpful, great size room and good views. Breakfast options were good although-the cooked options offered were a bit average. Due to renovations Coco’s bar was closed for dinners a but plenty of options for snacks and cocktails in the afternoon. The Vie Spa is amazing and would highly recommend a visit . Will definitely stay again as can’t wait to see what it is like when renovated.

Dear Andrew & Susan, We very much appreciate your comments regarding your stay at the Pullman Cairns International, thank you for your time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I agree that our VIE Spa is amazing! Truly a sanctuary! Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back to experience our new rooms later this year! Best wishes, Monique

good location;very comfortable

Customer review rating 4.5/5

John T. Solo - 13/07/2021 Confirmed reviews ALL

pleasant stay unfortunately very noisy first three days due to jack hammering.

Hi John, Thanks for taking the time to review your stay with us, I am, pleased that you had a comfortable stay, however I am sorry the jack-hammering caused some disturbance for you during your stay. We will complete the first phase of our refurbishments towards the end of the year, and we hope you can come back and experience our beautiful new rooms once they are available for guest use. We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Well located, nice area.

Customer review rating 4.0/5

Dianne B. Friends - 13/07/2021 Confirmed reviews ALL

Although undergoing renovations the hotel was immaculate and staff extremely helpful and accommodating. The location of the hotel was perfect - we were lucky to have beautiful views of the harbour.

Hi Dianne Thanks for taking the time to review your stay with us, I am delighted you enjoyed your stay and views from our Harbour View rooms, they are sensational! We appreciate your comments regarding our team members, I will share this with them, I know they will appreciate the recognition. We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Excellent buffet!

Customer review rating 3.5/5

Jessk Couples - 11/07/2021 Confirmed reviews ALL

We had a comfortable stay at Pullman Cairns International. Outside of the construction hours our room was a relaxing place to rest and enjoy the view over the harbour; however we were unable to remain in our room during construction hours as the noise was too disruptive. The breakfast buffet was one of the best we have ever been to and the staff were attentive to our needs. We hope to return once the renovations are complete and see how the accommodation has changed.

Dear Jessica, Thanks so much for your kind comments regarding your recent stay with us at Pullman Cairns International. We are delighted to read that you have enjoyed your stay and I will share your thoughts on our breakfast buffet with the culinary team. I do apologise that you were disrupted by the noise during the stay - I am sorry that we let you down in this regard. Hoping that we have the opportunity to welcome you back to experience our new rooms! Warmest regards, Monique
Customer review rating 4.0/5

Bianca B. Families - 11/07/2021 Confirmed reviews ALL

All staff were really friendly and helpful

Dear Bianca, Maya & Aiyana, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique Harmer

Great stay

Customer review rating 5.0/5

Kiri F. Couples - 11/07/2021 Confirmed reviews ALL

We enjoyed our stay at The Pullman.

Dear Lachlan & Kiri What a delighted to read your wonderful review! We very much appreciate your comments regarding your recent stay with us at the Pullman Cairns International. It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again very soon! Kindest regards, Monique

Clean, Friendly and Responsive

Customer review rating 4.0/5

Phil Families - 08/07/2021 Confirmed reviews ALL

We just spent 6 nights at the Pullman International in Cairns. Two adults and Two children. The property is undergoing a high quality renovation which is great. Our room was not yet renovated and a bit tired, but priced accoringly. It was clean, well serviced and staff were willing to assist with any questions or requests.

Dear Skye, Phillip, Austin & Evelyn, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back later in the year to experience our new rooms product! Sincerely, Monique Harmer

Well located

Customer review rating 2.5/5

Vicki M. Couples - 08/07/2021 Confirmed reviews ALL

Disappointed with the harbour view. Balconies need updating. Hair Dryer and phone didn’t work!

Hi Vicki Thank you for taking the opportunity to share your feedback with us, I am sorry that the stay was a disappointing one. I will share your comments with our management team, we are working to address some of the issue raised as a part of our rejuvenation works that are currently taking place. I hope once these renovations have been completed you will consider returning to stay with us once again. Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Very well located

Customer review rating 4.0/5

Mike Business - 06/07/2021 Confirmed reviews ALL

All good except for the renovations - a bit intrusive.

Thanks for taking the time to review your stay with us Mike, we appreciate your feedback and hope to welcome you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Great family vacation stay

Customer review rating 4.5/5

Chris M. Families - 06/07/2021 Confirmed reviews ALL

I spent a week at the Pullman on holiday with family in interconnecting rooms. While the rooms are aging the hotel is in the process of renovation. Overall hotel is clean, well maintained and has good services. Daily breakfast provided great abundant options. The pool only gets afternoon sun, but has plenty of space. While the bar at the pool seemed to have variable hours there was an option to order via app and have food/drinks delivered poolside. Staff are all friendly and helpful, including helping to organise tours.

HI Chris Thanks for taking the time to give us feedback from your recent stay, I am pleased that you and the family had a great time with us! We appreciate the comments and look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Good position

Customer review rating 3.5/5

Anonymous Couples - 06/07/2021 Confirmed reviews ALL

We thought it was a bit unfair to charge us 40 dollars for an extra 2hrs late check out as our flight had been delayed. Considering the noise around the pool area due to renovations was not very pleasant.

Thank you for taking the time to review your stay and provide us with feedback. We appreciate you sharing your concerns and I will share this with our management team for follow up. We hope we have the pleasure of welcoming you back again soon. Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Overpriced and uncomfortable

TripAdvisor rating 2.0/5

RTWheat 14/04/2021 TripAdvisor review

I thought I’d make our night away without the kids special by upgrading to an ocean view room instead of the regular city view room we tend to get when we stay away. Whilst our room was clean and tidy we did not sleep a wink with the extremely uncomfortable bed. Had I known how uncomfortable the bed was I would have just driven home that night to my own bed. $270 for a room we could not sleep in! We ordered room service. $6.00 to bring a dish to the room! Come on $6.00 is appalling considering it was cooked on site. We won’t be back again.

Dear RTWheat, Thank you for choosing to stay with us recently. I am so sorry to read that you found the bed to be uncomfortable. I am not sure whether you bought this to our attention during your stay as we could have offered you some options, nevertheless please accept my sincerest apology that we have let you down in this way. We would love the opportunity to welcome you back for an improved stay. Please feel free to reach out to me directly at the hotel when you are next planning a visit so that I may personally over see your reservation and stay. Best wishes, Monique

Great Motel

TripAdvisor rating 5.0/5

gregandnina77 08/04/2021 TripAdvisor review

This motel was very clean, and tidy. It's very central to everywhere you want to go. The staff were very friendly and helpful. Breakfast was very good. We'll be staying at this motel again, and we enjoyed our time there.

Hi gregandnina77 Thanks for taking the time to review your stay, I am delighted that your time with us was enjoyable and the team were welcoming and helpful. We look forward to welcoming you back! Kind Regards, Leissa

Good location

TripAdvisor rating 4.0/5

Thuong P 08/04/2021 TripAdvisor review

Not fully 5 star services provided during my stay due to Covid. However, overall it satisfied with my stay at the hotel. I hope 5 star service will coming back once pandemic is eased. Also, some uplift of the hotel facility need to be carried out as they look aging.

Dear Thuong P, We appreciate your time in posting this review. Myself and the team were pleased that you enjoyed your stay and we hope to have the pleasure of welcoming you back again! Kindest regards, Monique

Clean, comfortable & well positioned hotel

TripAdvisor rating 4.0/5

moonman2017 07/04/2021 TripAdvisor review

Hotel is in a great location, walking distance to the esplanade, casino & restaurants We were on the 10th floor with a beautiful view towards the city & mountain ranges Beds are comfortable even if they are only a double!! Bathroom was excellent with awesome water pressure & plenty of hot water Breakfast was included but we chose to eat elsewhere after the 1st morning. Breakfast was tasteless, cold, very unorganised as the staff had to serve due to covid rules. If we wanted an omelette we had to pay $5 extra & also had to pay extra for more tyhan 1 cup of coffee/tea each!!!

Dear moonman2017, Thank you for choosing to stay with us recently! We appreciate you taking the time to share your thoughts in this review, we are grateful for your feedback and I have shared your thoughts regarding your breakfast experience with the team. Hoping that you have a wonderful rest of 2021. Warmest regards, Monique

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