Pullman Cairns International Hotel 5 stars

Customer review rating 4.4/5 7,314 reviews

ALLSAFE approved hotel

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Pullman Cairns International
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+ 22 Services

Hotel extras

Just because you are away from home, doesn't mean you shouldn't feel at home. At Pullman Cairns International, guests have access to a range of facilities to make them feel more comfortable, such as a gym and saunas, Wi-Fi, a concierge and guest laundry.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • CAIRNS INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • Room service
Business services
  • 18 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Pullman Cairns International

17 Abbott Street
4870 cairns
australia

Tel: +61740311300

Fax: (+61)7/40311465

Check-in from 14h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 8km / 4.97 miles - Shuttle paying

  • By train

    CAIRNS STATION At 2km / 1.24 miles

GPS :-16.924157, 145.779124

Our accommodation(s)

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beau tiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

City Mountain View Queen Room

Accessible room
  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

City Mountain View Twin Room

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

City Mountain View King or Twin Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Harbour View Queen Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Harbour View Twin Room

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Harbour View King or Twin Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Premium City Mountain View King Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Premium City Mountain View Twin

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Premium King Harbor View

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Premium Twin Harbor View

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

COCO'S KITCHEN + BAR

Type of cuisine: International

We love all good food, but we are especially passionate about Tropical North Queensland's wonderful array of local fish and seafood. Pure, honest and clean flavours are vibes that inspire us.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 700

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 420 people

Find out more

Our guest reviews for
Pullman Cairns International

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,314 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,791 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great Motel

TripAdvisor rating 5.0/5

gregandnina77 08/04/2021 TripAdvisor review

This motel was very clean, and tidy. It's very central to everywhere you want to go. The staff were very friendly and helpful. Breakfast was very good. We'll be staying at this motel again, and we enjoyed our time there.

Good location

TripAdvisor rating 4.0/5

Thuong P 08/04/2021 TripAdvisor review

Not fully 5 star services provided during my stay due to Covid. However, overall it satisfied with my stay at the hotel. I hope 5 star service will coming back once pandemic is eased. Also, some uplift of the hotel facility need to be carried out as they look aging.

Clean, comfortable & well positioned hotel

TripAdvisor rating 4.0/5

moonman2017 07/04/2021 TripAdvisor review

Hotel is in a great location, walking distance to the esplanade, casino & restaurants We were on the 10th floor with a beautiful view towards the city & mountain ranges Beds are comfortable even if they are only a double!! Bathroom was excellent with awesome water pressure & plenty of hot water Breakfast was included but we chose to eat elsewhere after the 1st morning. Breakfast was tasteless, cold, very unorganised as the staff had to serve due to covid rules. If we wanted an omelette we had to pay $5 extra & also had to pay extra for more tyhan 1 cup of coffee/tea each!!!

Lovely stay

Customer review rating 4.0/5

Fe Families - 05/04/2021 Confirmed reviews ALL

Staff were both very polite and helpful from reception to the dining areas.

Hi Fe Thanks for taking the time to review your stay with us, I am delighted that the team were polite and helpful and you enjoyed your stay with us! We look forward to welcoming you back again soon. Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Room 501 is a well set out accessible room

Customer review rating 4.0/5

Bill S. Couples - 03/04/2021 Confirmed reviews ALL

The room only needs a few modifications to make it the perfect accessible room. Housekeeping was below average. But front of house and F&B staff were fantastic!

Hi Bill Thanks for taking the time to review your stay with us, I am pleased that for the most part you had an enjoyable stay with us! We appreciate your comments regarding things we can look to improve and these will be shared with our management team for consideration. We hope to welcome you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

A good visit

Customer review rating 4.5/5

Anonymous Couples - 03/04/2021 Confirmed reviews ALL

The reception staff were very welcoming. Although in need of a lick of paint, the room was a good size with good facilities. The views from the room were excellent and the free parking was greatly appreciated. Only 2 minor gripes- the room was cold and didn’t warm when the aircon was turned off and there were no blankets in the room when I was waking in the night feeling cold. Otherwise, a good experience!

Thank you for taking the time to review your stay with us, I am pleased that your stay with us was enjoyable overall, and the reception team were welcoming and friendly. We appreciate your comments on the areas we can improve and I will share these with out Housekeeping Manager for follow up. We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Return visit.

Customer review rating 5.0/5

David N. Couples - 03/04/2021 Confirmed reviews ALL

Checked in with with no problems, the receptionist gave permission the park on the driveway as I have a disability permit and my package included parking, much appreciated. The revised full breakfast was much improved on our previous visit earlier in the month. We will be back.

Hi David, Thanks for your review, I am pleased that you had an enjoyable stay with us, always nice to hear from our return guests and I am pleased that our breakfast changes made a positive impact on your dining experience this time! We hope to welcome you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Consistently Excellent

Customer review rating 4.5/5

Malcolm Families - 02/04/2021 Confirmed reviews ALL

Friendly and helpful staff, clean and comfortable rooms, through approach to customer safety and health and situated with walking distance from many great restaurants. All delivered consistently on every of the many occasions we have stayed here. Cannot recommend this hotel enough.

Hi Malcolm Thanks for taking the opportunity to review your stay with us, I am pleased that the team were friendly and helpful and you found the rooms to be clean and comfortable. Thanks for your feedback and we look forward to welcoming you back again soon. Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

wll located

Customer review rating 5.0/5

Terri B. Families - 01/04/2021 Confirmed reviews ALL

very fine service helpful in all requestsThamkyou for making our stay so enjoyable

Hi Terri, Thank you for choosing to stay with us, I am delighted that you had such a fantastic time with us! We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Loved this hotel!

Customer review rating 5.0/5

Jenny Families - 01/04/2021 Confirmed reviews ALL

Stayed as part of a family group so we had 3 rooms. The hotel lobby is very grand and rooms are huge and very nicely appointed. Breakfast was included and although buffet was closed due to covid the selection was great and service was lovely

Hi Jenny, Thanks for taking the time to review your stay with us, I am delighted that you and the family enjoyed your time with us. We appreciate your comments and look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Great stay

Customer review rating 4.5/5

Anonymous Couples - 31/03/2021 Confirmed reviews ALL

The hotel lobby was welcoming and quite lush. Our room was spacious and comfortable with a balcony that offered great views. The deal we booked was very generous.

Thank you for taking the time to review our hotel, I am pleased that you had an enjoyable time with us! We look forward to welcoming you back again soon. Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Beautiful clean, friendly, great food brilliant service.

Customer review rating 5.0/5

Jason A. S. Business - 31/03/2021 Confirmed reviews ALL

I have never stayed in a flash hotel before,the building is spectacular, thanks staff were friendly and extremely helpful. The pool and spa was breathtaking, and the food I ate was the freshest tastiest fancy food I've ever eaten in a city.

Hi Jason, Thanks for taking the time to review your stay with us, I am pleased that you had such a pleasant experience with us! We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Great service

Customer review rating 4.0/5

D S. Families - 30/03/2021 Confirmed reviews ALL

Grand but slightly tired hotel with great staff and pool for family holiday.

Thank you for taking the time to review your stay with us, I am pleased that our team provided great service and your family enjoyed their time with us! We look forward to welcoming you back again soon. Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Good location.

Customer review rating 4.0/5

D D. Couples - 30/03/2021 Confirmed reviews ALL

Good stay. Great staff. Clean comfy rooms. Needs updating and a lot of work but fine for a stay..

Thank you for taking the opportunity to tell us about your experience, we are pleased that you enjoyed your time with us! We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Great hotel all round

Customer review rating 5.0/5

Alana L. Couples - 30/03/2021 Confirmed reviews ALL

We had a lovely stay

Hi Alana Thanks for your review I am pleased you enjoyed your stay with us! Kind Regards Leissa Prouchandy Guest Experience & Loyalty Manager

Bed bugs

Customer review rating 0.5/5

Mark E. Friends - 30/03/2021 Confirmed reviews ALL

Hi I have stayed there many times This time I have been getting itchy started yesterday went to doctors today they said bed bug bites I have been only in my private boat in port Douglas for a week Stayed there one night on way home. Could you please provide details of your cleaning policy As I am arranging for a private contractor to contact your site to arrange for a inspection. Thanks Mark

Well located and appointed. Fantastic customer service. Friendly and approachable team.

Customer review rating 4.5/5

Helen P. Business - 29/03/2021 Confirmed reviews ALL

Our experience, as always, was warm and welcoming. Your team have fantastic customer service skills and were more than happy to assist us in any way. They always came back to double check we were happy with everything and all was running smoothly. Our whole experience was one of professional service in all areas. Thank you !

Dear Helen, Thank you so much for choosing to stay with us again recently - we sincerely appreciate your loyalty! I am delighted to read that my team were able to deliver such a fantastic guest experienced and I will ensure that Claudia, Rennay, Janelle, Victoria and Pedro and recognised. Thank you again for sharing your experience, and hoping you have a lovely Easter. Warmest regards, Monique

Great location

Customer review rating 4.0/5

Cameron B. Business - 28/03/2021 Confirmed reviews ALL

Plesent

Dear Cameron, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team - I will also ensure that Victoria is recognised for providing you with great service. Hoping that we have the opportunity to welcome you back again soon! Sincerely, Monique Harmer

Our stay was alright, but area’s like the pool was disappointing, obtaining pool towels, no restaurant on Sunday and Monday was disappointing.

Customer review rating 3.5/5

Christopher W. Friends - 28/03/2021 Confirmed reviews ALL

We found the hotel ammenities and our room excellent, but the pool are was not up to the Pullman standard, lack pool maintenance, the area outside the gym was dirty and disgusting.Get a pool towel was frustrating. Come down from the 11th floor to reception and wait while the staff had time to get us a towel, and return the wet towel to reception while in wet or dam clothing was not pleasant.Very confusingly with the discs that go with the towel. Not having restaurant in the hotel open on Sunday or Monday simply annoying. On a brighter note the room was excellent and clean and the staff amazing.

Dear Geoffrey and Christopher, Thank you choosing to stay with us recently and then taking the time to share your thoughts - we appreciate the feedback. Thank you for acknowledging our Housekeeping team, I will share your comments with them. I do apologise however that certain aspects of your stay have fallen short of expectations and I will follow your concerns up with my team - thank you for bring them to my attention. Wishing you both all the best for a wonderful Easter. Sincerely, Monique Harmer

Staff friendly, proffessional & helpful

Customer review rating 4.0/5

Anonymous Couples - 28/03/2021 Confirmed reviews ALL

I will rebook next time in Cairns.

Dear Patricia, Thank you for choosing to stay with us on your recent visit to Cairns. I am pleased to read that overall you have had a good stay. I do apologise however that your breakfast experience fell short of expectation - I will follow your concerns up with my team. We shall look forward with pleasure to your next visit. Kindest regards, Monique

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