Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.4/5 3,382 reviews

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Description

Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa.

Our accommodation(s)

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Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

GPS:-16.924157, 145.779124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coco s Kitchen + Bar

Nestled within Pullman Cairns International, Coco s Kitchen and Bar embodies a culinary ethos centred on pure, unadulterated flavours paired with an unwavering commitment to authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,382 reviews

TripAdvisor Rating  4.1/5  3,039 reviews

Certificate of excellence 2025

Happy 100 years of living

TripAdvisor rating 5.0/5

Myree M TripAdvisor review

We celebrated my mother's 100th birthday at the Kingsford lounge a first for the Pulman. Red carpet arrival at the front doors, beautiful signage to direct you where to go. Red carpet at the Kingsford room and a gentle long ramp for the not so mobile. Yes she walked the whole way. Excellent high tea, catered for 50, presentation and service exceptional. Seamless service, and lets not forget the events co-ordinator Miss Annalyisse. All the boxes were ticked and organised down to a T. Thank you Hugo for leading your team. And a big thank you to the chefs for creating a beautiful high tea. We have a chef in the family and she was more than impressed.

Customer review rating 4.0/5

Kelly W. Solo - Confirmed reviews ALL

Staff were so lovely and helpful. However, I found it odd that the room didn't offer a microwave or cutlery. I was staying solo and when I dined at the breakfast buffet, my table was given away as soon as I left to get food. It would be great to have something that shows the table is in use. The description of the hotel said it offered a pool bar, however the bar was never open during my stay. There were random QR codes around the few chairs on offer. The pool was nice and had what appeared to be a swim up bar style sitting area in the pool which would be so great to be utilised. The view from the room was nice except the people below me kept smoking.

Dear Kelly, Thank you for sharing your experience at Pullman Cairns International. It is encouraging to hear that our staff made a positive impression with their helpfulness and friendliness. I understand your concerns regarding the absence of a microwave and cutlery in your room, as well as the issue with your breakfast table being cleared while you were away. Your feedback regarding a more effective way to indicate table occupancy is appreciated, and it will be considered for future guest convenience. We apologize for any misunderstanding surrounding the pool bar as we do serve all the food and beverages daily via QR, and the pool bar itself is generally open on Friday and Saturday. Thank you once again for your valuable feedback. Best regards, Sy Lim Operations Manager Pullman Cairns International

Customer review rating 5.0/5

Nicola B. Families - Confirmed reviews ALL

We had a fantastic getaway with our 2 Grandchildren , from the moment we walked in the door we were welcomed by the amazing reception staff , nothing was a problem for Junko and Larissa . Our room with the 2 double beds was very roomy and we were still able to fit the porta cot for the baby , we had a great view of the newly renovated pool , shame the pool bar in only open fridays and Saturdays. We also used the under cover play area each day . The staff during breakfast each morning were fantastic and made our granddaughter’s birthday very special , sorry I didn’t get the young man’s name that organised the cake for her at breakfast. Masumi and Stella were so welcoming and we loved our omelette made by Sue each morning .

Dear Nicola, Thank you for sharing your delightful experience at Pullman Cairns International. We are thrilled to hear that you and your grandchildren enjoyed your staycation and felt warmly welcomed by our reception team, particularly Junko and Larissa. It is always our goal to provide a memorable experience for our guests. We are pleased that your accommodation met your needs and that you appreciated the view of our newly renovated pool. Your feedback regarding the pool bar hours is noted; we strive to offer a variety of amenities and will take your thoughts into consideration as we evaluate service times. It is heartwarming to read that our breakfast team, including Masumi, Stella, and Sue, contributed to making your granddaughter’s birthday special. We will ensure that the staff members involved in her celebration are recognized for their efforts. We hope to welcome you back for another wonderful stay in the future. Thank you for your loyalty with us. Best regards, SY Lim Operations Manager Pullman Cairns International

Customer review rating 5.0/5

Binu K. Couples - Confirmed reviews ALL

Comfortable stay, we enjoyed every bit, very convenient location

Dear Binu, Thank you for your positive feedback. We are delighted to hear that you had a comfortable stay and appreciated our convenient location. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, SY Lim Operations Manager Pullman Cairns International

Customer review rating 4.0/5

Stephen A. L. Business - Confirmed reviews ALL

Pleasant staff and friendly room was spacious and well-appointed with a superb bed

Dear Stephen, Thank you for your kind words regarding our location, comfortable accommodations, and friendly staff. We are delighted to hear that you enjoyed your spacious room and superb bed. Your feedback is invaluable to us. Best regards, SY Lim Operations Manager Pullman Cairns International

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Other web-users rate our hotel

  • 1,047 reviews 9.4/10 Location
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  • 1,825 reviews 8.4/10 Service
  • 23 reviews 6/10 WiFi
  • 635 reviews 7.2/10 Vibe
  • 612 reviews 6.7/10 Cleanliness
  • 513 reviews 7.6/10 Food
  • 479 reviews 8/10 Breakfast

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