Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.4/5 3,397 reviews

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Description

Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa.

Our accommodation(s)

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Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

GPS:-16.924157, 145.779124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coco's Kitchen + Bar

Nestled within Pullman Cairns International, Coco's Kitchen & Bar embodies a culinary ethos centred on pure, unadulterated flavours paired with an unwavering commitment to authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,397 reviews

TripAdvisor Rating  4.1/5  3,038 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Kevin A. S. S. Couples - Confirmed reviews ALL

I just had a short moment in cairns, and unfortunately it rained all day. But im lucky because I stay in pullman. Everything was amazing

Customer review rating 5.0/5

Kento K. Friends - Confirmed reviews ALL

I had a wonderful stay at Pullman Cairns International during my recent trip to Cairns. The location was perfect for exploring the city and accessing the Great Barrier Reef tours, and the room was comfortable with a lovely view. What truly made this stay exceptional was the outstanding service from the hotel staff. From the moment I checked in, I was greeted with genuine warmth and professionalism. The front desk team was incredibly welcoming and made the arrival experience smooth and pleasant. What impressed me most was their thoughtfulness even after checkout. I had just returned from a day trip to Green Island and got caught in heavy rain, arriving back completely soaked. When I explained my situation, the staff immediately offered a solution by issuing a temporary key card so I could use the gym changing facilities to dry off and freshen up before heading to the airport. This kind of quick thinking and genuine care for guests is rare and deeply appreciated. Every staff member I encountered seemed genuinely invested in making guests feel cared for. It's clear that the team at Pullman Cairns takes hospitality seriously, and their dedication to guest comfort extends well beyond the standard expectations. This level of service transformed a good stay into an unforgettable one, and I would highly recommend this hotel to anyone visiting Cairns.

Disappointing stay

TripAdvisor rating 3.0/5

CWhite1307 TripAdvisor review

We stayed at the Pullmans over Christmas 2025. Underground parking was reasonably priced and big spaces so this was a plus. Unfortunately we were disappointed with this hotel for a number of reasons, and wouldnt stay here again. The beds were rock hard - we stayed here only for 4 nights as part of our trip, thankfully, and couldn't wait to not sleep in the bed anymore! There is in room snacks & a minibar, with no pricing anywhere, but nowhere stating these are NOT complimentary. The swimming pool is open until 10pm but it gets dark around 6:30/7pm - there are no lights in the pool at all. Also, the towels weren't replenished. The biggest gripe for us is that we booked their Christmas Day dinner, which wasn't cheap at $250 per person (no discount for our 13 year old!). This was meant to include a "premium" drink selection. I queried the price for my 13 year old, as over the road at the Pullman Reef hotel, she was at a discounted rate at her age. The hotel replied stating she could have mocktails as part of the package. There were NO cocktails or mocktails as part of the drinks package, nor spirits! It cost $33 for a rum & coke (which wasn't rum, it was definitely whiskey and wasn't drank!) and a G&T. So their "premium" drinks package was just wine, beer and soft drinks. Had we known this, I would not have booked this. Overall the food too was average on the day, and we were left very disappointed in the whole experience. Also the queue for the stations, like the fish station, was wrapped around the bar so you waited ages. Some of the oysters were gritty and I had to spit them back out. Overall, disappointing experience and the worst hotel we stayed in for our whole 3 week Australia trip.

Customer review rating 2.5/5

Mark R. Couples - Confirmed reviews ALL

Very average 5 star hotel. Stayed here a few times, probably my last. Slow service. No smart tv’s. Lacks soul and any personality.

Customer review rating 5.0/5

Hyeongjun P. Families - Confirmed reviews ALL

Clean and Tidy, great location to pier for great reef tour and night market either.

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Other web-users rate our hotel

  • 1,045 reviews 9.4/10 Location
  • 1,938 reviews 7.8/10 Room
  • 1,833 reviews 8.4/10 Service
  • 23 reviews 6.1/10 WiFi
  • 637 reviews 7.2/10 Vibe
  • 617 reviews 6.7/10 Cleanliness
  • 515 reviews 7.6/10 Food
  • 487 reviews 8/10 Breakfast

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