Recently stayed in a Jnr suite with a wrap around balcony overlooking Trinity Inlet.Have stayed at casino before and each time it is excellent.From Michael and Andrew the Concierges to the reception staff you are made feel welcome even before you reach your room.We saw 2 Cruise ships arrive.The Hotel is close to the Ferries that go out to the Islands.A tour desk is at Hotel to make bookings for example the Kuranda Train and Skyrail.Tamarind Restaurant at Hotel is excellent but book early as it is popular.Breakfast is in Merchant Cafe with excellent service.At Hotel there is a grill bar/bistro with reasonable prices.Soy is good for an evening snack would recommend the duck spring rolls.You can order a drink at Soy and have with your meal.We dined there a few times after our lunch time adventures around Cairns.We found the rooms very clean and the domestic staff were very helpful.The evening turn down service was a pleasant surprise.Therec are many places to eat around Cairns and pleasant walks around the waterfront.Our only complaint was no laundry facilities at hotel and Coin Laundry was a 25 min walk.If you want a Car rental it would be advisable to pre book.When we were there it was near impossible to get a car at a reasonable price from the majors.Back to the Hotel would highly recommend it.The reception staff always greeted you and one person name forgotten always answered my questions about the Accor programme.Now we know how the dining rewards work Thankyou

The staff are very good and very friendly and service excellent. However I felt that another eating place like an all day coffee shop or even another restaurant open at night would be a help as the restaurant in the Casino needs a overall revamp and take way back to the room should be available. The Soy restaurant isn’t very good .

Friendly and helpful staff all the way from housekeeping to concierge and front desk. Room was very spacious and hotel was easy walking distance to cafès and shops.

Welcome greeting at door from Mathew on arrival to efficient check in at reception the standard remained the same throughout our stay.Breakfast in Merchant cafe was of a high standard.Staff in cafe courteous and efficient. Had dinner in Tamarind Restaurant which was excellent but make sure you book early as reservations are tight We had a Jnr corner suite with a wrap around corner balcony that was roomy.The room was serviced daily and the house keeping staff did a great job.Had evening turn down service with the staff seeing everything was right for you.Hotel is only 5 min walk from Marina and restaurants.Many eating places in Cairns.At Casino there is a grill type eatery and also an Asian style Eatery called Soy.It is cheap and nice snack food of a night we used it a few times after having a big day out.The only problem we encountered was there is no self serve laundry handy.We found one but it was 25 min walk away. We would have no hesitation in recommending the Hotel.Reception staff were knowledgeable especially about Accor benefits.You know who you are thankyou I forgot your name

excellent service, friendly staff.