Pullman Reef Hotel Casino 5 stars

Customer review rating (ALL Rating) 4.7/5 2,570 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

Our accommodation(s)

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Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street, PO Box 7320, Queensland
4870 CAIRNS
Australia

GPS:-16.923458, 145.779488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,570 reviews

TripAdvisor Rating  4.5/5  2,573 reviews

Certificate of excellence 2023

Good Stay

Customer review rating 5.0/5

Scott/julie Couples - Confirmed reviews ALL

From the moment we arrived with the welcoming & helpful front door staff (Matty was amazing & so friendly) to our complimentary room upgrade for our Wedding Anniversary and exceptional meal created by Trent in the kitchen to the overall hotel and facilities were amazing, would recommend to anyone.

Dear Scott , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback about our team. I will share your comments with Matt our concierge and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Good Stay

Customer review rating 5.0/5

Nola T. Friends - Confirmed reviews ALL

We enjoyed our stay immensely.

Dear Nola, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Perfect location

Customer review rating 5.0/5

Faye G. Families - Confirmed reviews ALL

Everything was pleasant and seamless about our experience.A couple of things did come up.Our beds on the website are shown as king single beds they are what we call long single beds.I had a tape measure and I verified this.Larger beds even double would be better.Also we had run out of toilet paper and it took reception a while to bring it up,where housekeeping should have provided a spare roll.

Dear Faye , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Fantastic place to stay

Customer review rating 5.0/5

Bridie Couples - Confirmed reviews ALL

loved the location and the friendly staff on reception. The room was excellent. Great place to stay in a good central location.

Dear Bridie, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback about the team and our rooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Good facilities, poor quality room

Customer review rating 3.5/5

Lauren C. Families - Confirmed reviews ALL

The room was neat and tidy but very outdated. The sliding blinds were broken, there was missing essentials in the bathroom and the bedding configuration was questionable. Having two single beds in the room that are literally joined together is unacceptable.

Dear Lauren, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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Other web-users rate our hotel

  • 724 reviews 9.6/10 Location
  • 1,384 reviews 8.7/10 Room
  • 1,556 reviews 9.4/10 Service
  • 8 reviews 7.1/10 WiFi
  • 498 reviews 8.5/10 Comfort
  • 447 reviews 8/10 Amenities
  • 417 reviews 7.7/10 Cleanliness
  • 369 reviews 7.5/10 Food

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