Pullman Reef Hotel Casino 5 stars

Customer review rating 4.7/5 10,390 reviews

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Pullman Reef Hotel Casino
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Hotel extras

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

  • Luxurious rooms with Luxurious INCLUSIONS! Make sure to look at our offers.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street
PO Box 6545
Queensland
4870
cairns
australia

Tel: +61740308888

Fax: (+61)7/40308777

Check-in from 14h00

Check out up to 11h00

  • AIRPORT :  BRUCE HWY CAIRNS AIRPORT

  • By plane

    CAIRNS At 7km / 4.38 miles

  • By boat

    REEF FLEET TERMINAL At 0.1km / 0.06 miles

GPS :-16.923458, 145.779488

Our accommodation(s)

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of n ewly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

SUPERIOR ROOM, 1 King Size Bed, City Views with Spa Bath

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 King Single Size Beds City Views with Spa Bath

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, Trinity Inlet views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, Pool views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, Inlet Views with Accessible Bathroom

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 King Single Size Beds, Trinity Inlet views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

TAMARIND

Type of cuisine: Gourmet

Tamarind Restaurant is now the most awarded restaurant in Cairns, Recent Awards include Accor's Restaurant of the Year 2017 for Pullman as well being a recipient of an Australian Good Food Guide - One Chefs Hat 2020.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCHANT ARTISAN FOOD & COFFEE

Type of cuisine: Cafe

Attention Coffee Lovers! Merchant Artisan Food & Coffee is open. Relax in a comfortable armchair and enjoy the perfect espresso care of Wolff Coffee Roasters, along with a delicious choice of house made treats.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLINDERS BAR AND GRILL

Type of cuisine: Bistro

Choose from a great range of light meals, snacks and beverages. Great value for money.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIHOU BAR

Non contractual photo

The main bar inside the Reef Casino. Try your luck with the Keno or TAB whilst sipping on an ice cold beverage.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPORTS ARENA BAR

Non contractual photo

Cairn's only true sports bar experience. Featuring the largest indoor LED screen in Queensland plus 360 degrees of sports action on multiple high definition screens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR36 - Temporarily Closed

Non contractual photo

TEMPORARILY CLOSED BAR36 is a sophisticated venue catering to all styles of artistic expression, combining high end sound design with a warm atmosphere to set the stage for performances second to none in Cairns. Perfect to catch great live music.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 818

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

10,390 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,434 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Happy but sad

TripAdvisor rating 4.5/5

leanne G 21/01/2021 TripAdvisor review

We had a teriffic stay , but the rooms are getting a bit tired door shutters dont work properly plugs in wash basins dont work , floor boards need repolishing, staff are very friendly and happy to help, we found it frustrating checking into the casino 4 times a day(could be a better system for people staying at the hotel

Well located

Customer review rating 4.7/5

Di M. Couples - 20/01/2021 Confirmed reviews ALL

Being a Platinum member I booked a Junior Suite. I did check in onLine, but when i arrived I still had to complete all the paperwork. I had to ask about parking, so was given a new ticket, and I had to ask about breakfast - which she had to check on and then give me a revised booklet. Unfortunately the suite we were given was on a very low floor with no view and was very dark. We've stayed here many times and do like your rooms. Breakfast is also very good.

Dear Di M., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We issue parking tickets at reception which does mean collecting a new one if you have already entered the car park before coming to check in. I have followed up with the team to ensure they have all relavant information relating to breakfast prior to your arrival. We have also noted that you would prefer a high floor for any future stays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Beautiful relaxed clean classy

Customer review rating 4.7/5

Sharon T. Couples - 20/01/2021 Confirmed reviews ALL

Enjoyed every minute , great service, friendly staff good food

Dear Mrs. T., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again in the near future. Kind regards, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great location

Customer review rating 4.7/5

Anonymous Couples - 19/01/2021 Confirmed reviews ALL

excellent service

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Well located. Ultra helpful concierge

Customer review rating 4.7/5

Stephen Solo - 19/01/2021 Confirmed reviews ALL

Been there for four stays. Enjoyed each time.

Dear Stephen, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great experience and staff fabulous

Customer review rating 4.7/5

Chris G. Couples - 19/01/2021 Confirmed reviews ALL

My wife and I had a great experience whilst at the Casino and the staff were so helpful. We go there every year and will be going back for sure.

Dear Chris G., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you for the feedback that you have provide the Pullman Reef Casino Hotel. It's great to know that you received great customer service during your stay. We hope to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Well last cated

Customer review rating 4.7/5

Mark M. Friends - 18/01/2021 Confirmed reviews ALL

Lovely room and view on waterfront

Dear Mark m., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Excellent,as usual

Customer review rating 4.7/5

Rose W. Friends - 18/01/2021 Confirmed reviews ALL

Great room, excellent service.

Dear Rosemary w., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. We are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful comments that you have made about our staff. We hope to welcome you back again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Hotel requires a massive renovation

Customer review rating 4.7/5

Anonymous Families - 18/01/2021 Confirmed reviews ALL

The staff were lovely and welcoming but the state of the hotel is in major need of a renovation. The junior suite that we were in had mould on the ceilings and in the bathroom. Rating as a 5 start hotel I would expect more. This hotel use to be awesome, clean and up to date but has been let go. Would be great to see money spent on this building to bring it back up to stratch.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

relaxing stay near everything

Customer review rating 4.7/5

Alan Couples - 18/01/2021 Confirmed reviews ALL

The room and facilities were excellent. Was a great place to use as a base for cairns. Close to everything. Breakfasts were excellent. Very Covid safe

Dear Alan, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

As a local person and have never stayed, we really enjoyed your stay maybe next time would be nice to take up the complimentary voucher and enjoy the facilities, as we had per booked engagements.

Customer review rating 4.7/5

Brent L. Couples - 18/01/2021 Confirmed reviews ALL

Beautiful room and view ( as above )

Dear Brent L., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. We are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful comments that you have made about our staff. We hope to welcome you back again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great stay

Customer review rating 4.7/5

Lisa Couples - 18/01/2021 Confirmed reviews ALL

Very good

Dear Lisa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Enjoyable and relaxing

Customer review rating 4.7/5

Mrs H. Couples - 17/01/2021 Confirmed reviews ALL

The room was lovely, staff were friendly and helpful. We appreciated the bottle of wine we received on arrival and enjoyed it as part of our experience. The only disappointment was the level of noise and reverberation from the live band that we experienced whilst eating our meal at the Tamarind restaurant. We have eaten at Tamarind several times and always found it an enjoyable relaxing experience. On this occasion, the noise level experienced was annoying, but the reverberation from the bass music was intolerable and cast negativity on a previously relaxing and romantic evening. We enjoyed our food and the wait staff were excellent as always. The inappropriate noise level should be addressed if you do not wish to lose custom to your otherwise beautiful restaurant.

Dear Mrs H., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. We are delighted to hear that you were able to experience and enjoy many of the hotels facilities, and that the team have taken such good care of you during your stay with us. I am so sorry that on this occasion we let you down, At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…
Customer review rating 4.7/5

Sarah J. Couples - 16/01/2021 Confirmed reviews ALL

We love the rooms -very luxurious & not dated -must have a good maintenance program.

Dear Sarah J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Enjoyable stay at Pullman Cairns Casino

Customer review rating 4.7/5

Debbie B. Couples - 16/01/2021 Confirmed reviews ALL

Our overnight stay was very enjoyable. Beautiful room, modern and very clean.

Dear Debbie B, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great

Customer review rating 4.7/5

Anthony B. Families - 16/01/2021 Confirmed reviews ALL

Very relaxing

Dear Anthony B., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you for the feedback that you have provide the Pullman Reef Casino Hotel. It's great to know that you received great customer service during your stay. We hope to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Well located

Customer review rating 4.7/5

Paul Couples - 15/01/2021 Confirmed reviews ALL

Staff are extremely helpful and rooms are good. Due to Covid onsite restaurant was closed and maintenance being done were the only drawbacks.

Customer review rating 4.7/5

Anonymous Solo - 15/01/2021 Confirmed reviews ALL

Clean hotel. The spa in the hotel room was the highlight! Staff were very friendly. However I feel like there was a lack of staff on. Often the pool did not have fresh towels there and it took a while for staff to attend to this. It also took time for staff to attend to the rooms when we needed something. However it was a busy period. Overall though I'm satisfied

Fantastic

Customer review rating 4.7/5

Helen L. Couples - 14/01/2021 Confirmed reviews ALL

Everything that we expected and more

Dear Helen L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…
Customer review rating 4.7/5

Rod Couples - 14/01/2021 Confirmed reviews ALL

I discovered that I was charged twice for my stay. Had I not spotted it I would have been charged over $500 for one night.

Dear Rodrigo P., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand our Rooms Division Manager has been in contact with you to assist in resolving your concerns with regards to charges on your card not relating to the hotel. Thank you again and we hope we will have the opportunity to welcome you again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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