Pullman Reef Hotel Casino 5 stars

Customer review rating (ALL Rating) 4.7/5 2,558 reviews

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

ALLSAFE approved hotel

Our accommodation(s)

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of stylish rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath, walk in shower with C.O Bigelow amenities, a private balcony and internet access.

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street, PO Box 7320, Queensland
4870 CAIRNS
Australia

GPS:-16.923458, 145.779488

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,558 reviews

TripAdvisor Rating  4.5/5  2,550 reviews

Certificate of excellence 2022

Could not have been better

TripAdvisor rating 5.0/5

Graham L TripAdvisor review

I have stayed at the Pullman Reef Hotel on several occasions and have always found it to be one of the better hotels in Cairns. However, on this most recent occasion I found the service, accommodation and food to be absolutely excellent. On arrival, I was greeted by friendly staff who could not have been more efficient and welcoming. The room was large and very clean and had spectacular waterfront views over Trinity Cove. The breakfast at the Merchant cafe was the best that I have experienced at any hotel. The food quality was excellent, the service was friendly and efficient and the attention to detail shown by the staff was commendable. I cannot recommend this hotel highly enough.

Dear GrahamL320, Thank you so much for taking the time to review your recent stay here with us. We really do appreciate your feedback and will share this with the team as we strive to always improve our products and services available. Thank you also for positively highlighting the level of service you received at the hotel. I am delighted to hear that you were able to experience and enjoy many of the hotels facilities, and that the team have taken such good care of you during your stay with us. I will be sure to pass on your comments to them all and hope to see you again very soon. Regards, Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO

Made to feel welcome as soon as I walked in the door by Conceirge

Customer review rating 5.0/5

Kel Couples - Confirmed reviews ALL

Extremely satisfied. Room well presented, great service from staff at entrance and checking in. Food options within Hotel on weekend are limited.

Dear Mr F., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Concierge. I am sorry you felt the food options were limited. We do have Tamarind, Bar36, Flinders and Room Service available with food options on the weekdays and the weekends. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great customer service

Customer review rating 5.0/5

Anne Couples - Confirmed reviews ALL

Excellent. Warm welcome. Excellent staff.i

Dear Ms C., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am delighted to hear that you were able to experience and enjoy many of the hotels facilities, and that the team have taken such good care of you during your stay with us. I will be sure to pass on your comments to them all especially with Megan & Tori and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great location and well appointed rooms

Customer review rating 4.5/5

James.a Couples - Confirmed reviews ALL

We enjoyed all aspects of staying at this hotel. From check in to check out. The rooms were in very good condition and were well appointed with everything we needed.

Dear Mr A., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Our bars are open till midnight on weekdays and past midnight on weekends. It is only the room service that closes at 10pm. I apologize you felt it was closed early. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Prime position

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Professional staff, willing to accommodate our needs.

Dear Ms M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon. Sincerely, Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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Other web-users rate our hotel

  • 642 reviews 9.5/10 Location
  • 1,321 reviews 8.7/10 Room
  • 1,499 reviews 9.3/10 Service
  • 7 reviews 8.3/10 WiFi
  • 476 reviews 8.6/10 Comfort
  • 414 reviews 7.8/10 Amenities
  • 396 reviews 7.8/10 Cleanliness
  • 375 reviews 7.1/10 Food

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