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Pullman Reef Hotel Casino 5 stars

Customer review rating (ALL Rating) 4.7/5 11,679 reviews

ALLSAFE approved hotel

Pullman Reef Hotel Casino
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+ 23 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street
PO Box 6545
Queensland
4870 cairns
australia

Tel: +61740308888

Fax: (+61)7/40308777

Check-in from 14h00

Check out up to 11h00

  • AIRPORT :  BRUCE HWY CAIRNS AIRPORT

  • By plane

    CAIRNS At 7km / 4.38 miles

  • By boat

    REEF FLEET TERMINAL At 0.1km / 0.06 miles

GPS :-16.923458, 145.779488

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 4 Restaurants
  • 3 Bars
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 11 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 127 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 89 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Casino
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks Additional charge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Underground car park Additional charge
    • On site
    • 225 parking spaces
    • Public
    • Parking opened 24/7
Well-being
  • Rooftop swimming pool
    • Outside
    • On site
  • Gym
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of stylish rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath, walk in shower with C.O Bigelow amenities, a private balcony and internet access.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 818

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

11,679 reviews

TripAdvisor Rating 4.5/5

2,495 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful room, excellent service

Customer review rating 5.0/5

Monica H. Friends - 24/11/2021 Confirmed reviews ALL

We arrived at the hotel after a long trip and was greeted by the wonderful doormen and helpful staff, eager to please. Our room was very impressive with terrific views, complete with a chilled bottle of bubbly, Couldn’t be happier

Best weekend

Customer review rating 4.5/5

Cooya M. Couples - 24/11/2021 Confirmed reviews ALL

Great experience close to city and shops. We will be coming to stay again in the new year for sure. Huge bed comfy pillows. Balcony to get fresh air. Overall awesome.

Loving this hotel more and more

Customer review rating 5.0/5

Gary T. Couples - 24/11/2021 Confirmed reviews ALL

I want to thank the night manager Greg for taking care of us and providing the best experience with a room upgrade Loved our anything at bar drink vouches Loved the band playing at the bar Look forward to next visit

Well licated

Customer review rating 3.5/5

Mark M. Couples - 23/11/2021 Confirmed reviews ALL

Was not asked by reception or on previous occasions for my Accor membership to obtain any valid points

Dear Mark m., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I can confirmed that we have your Accor Membership on file, I do apologised if the team did not confirmed this on arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Perfect location

Customer review rating 4.0/5

Kerry M. Couples - 23/11/2021 Confirmed reviews ALL

Great location, hassle free check-in, room had everything we needed and breakfast was delicious.

Dear Kerry M, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Perfect location . Friendly service

Customer review rating 5.0/5

Roelf &. A. G. Couples - 22/11/2021 Confirmed reviews ALL

We had a fantastic time at your hotel. Nice room comfortabele bed, spotless room, fabulous pool Friendly service.

Dear Roelf & Atie G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great Room with Great service

Customer review rating 5.0/5

Jeff W. Couples - 22/11/2021 Confirmed reviews ALL

We were here for our last couple of nights in Cairns before returning home. These rooms are by far the best we stayed in during our two weeks in Cairns. The staff were all most accommodating for things I needed doing, such as printing out documents I needed to work on. Breakfast was first class also and the Casino was located close to everything you would need to get to in Cairns.

Dear Jeff W., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. We are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful comments that you have made about our staff. We hope to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great place

Customer review rating 5.0/5

Anonymous Business - 21/11/2021 Confirmed reviews ALL

The stay was amazing from start to finish

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Service done right

Customer review rating 5.0/5

Brendon D. Couples - 21/11/2021 Confirmed reviews ALL

I made mention it was my birthday during an exchange whilst signing in. I was blessed with an upgraded room and a very well timed bottle of red and a box of sweets delivered to the room. Neither was expected and it just made the weekend even that little bit more special. My wife and I had the most amazing time and we haven't stopped smiling since.

Dear Brendon D., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

We always enjoy our regular stays at the hotel with everything we want nearby.

Customer review rating 4.5/5

Anne Couples - 20/11/2021 Confirmed reviews ALL

We enjoyed our stay as much as ever. The staff could not be more friendly and helpful. We did however have a problem with the air conditioning which, even after several attempts by the in house engineer, was not rectified. We overcame the problem by having the fan on high at night.

Dear Anne, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us, . I am sorry to hear that you had problems with the air-con during your stay, I will address this with the team, thank you for bringing it to my attention. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Good location and service

Customer review rating 4.5/5

John L. Families - 17/11/2021 Confirmed reviews ALL

All our interactions with the staff and the service we received, including from the back room with bookings, front desk, concierge, and room service, was very efficient, courteous, and effective. And with a smile and no attitude. This is clearly a well managed outfit with good staff who both try and succeed in doing a good job. It's a credit to all.

Dear John , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

well located, friendly staff, great room.

Customer review rating 4.5/5

Wendy Couples - 16/11/2021 Confirmed reviews ALL

Receive prior notice of checkin, welcommed on arrival and enjoyed lovely room, shame we only had one night - more next time.

Dear Wendy, We are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful comments that you have made about our staff. We hope to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Amazing

Customer review rating 5.0/5

Jackie Couples - 15/11/2021 Confirmed reviews ALL

Beautiful hotel, staff and surrounds

Dear Jackie, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Enjoyed our Stay

Customer review rating 5.0/5

Marianne Couples - 15/11/2021 Confirmed reviews ALL

We were only there 1 night prior to flying home to Brisbane. We checked in and found everyone to be very friendly and helpful from reception staff to concierge to security staff at the casino. Even though work was commencing on the building at 6am the Monday morning, we really weren't inconvenienced by much noise. We didn't really use any of the facilities due to the shortness of our stay, but would definitely return to stay again.

Dear Marianne, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…
Customer review rating 4.5/5

Denise Couples - 14/11/2021 Confirmed reviews ALL

I love staying with Pullman - the service is always exceptional. My only small complaint is that being in a wheelchair I find the bed way to high to get into without assistance.

Dear Ms. P., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great stay

Customer review rating 5.0/5

Anna Couples - 14/11/2021 Confirmed reviews ALL

My partner and I were blown away by the experience here. Our room was lovely and the service was efficient. This is now definitely our first choice of accommodation when visiting Cairns.

Dear Anna, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

great location great stay

Customer review rating 5.0/5

Rodney C. Couples - 14/11/2021 Confirmed reviews ALL

great time in hotel was every thing we wanted staff were fantantic

Dear Mr. C., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Highly Recommend

Customer review rating 5.0/5

Tania D. Couples - 14/11/2021 Confirmed reviews ALL

Fantastic location, staff were super friendly. So much fun being connected to the Casino. We will be back to stay

Dear Tania D, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

good experience

Customer review rating 4.5/5

Andrew A. Friends - 14/11/2021 Confirmed reviews ALL

was a very nice stay hotel was lovely restaurant could have more family friendly meals less spice

Dear Mr A. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Top stay

TripAdvisor rating 5.0/5

helen388 12/11/2021 TripAdvisor review

The service all through the hotel was nothing short of great, one person that did stand out was Lilly at reception was helpful, friendly and efficient, We visited each restaurant and found the food great and the Service perfect,

Dear Helen, Thank you so much for your time in reviewing your stay here with us and mentioning Lily on reception. I will be sure to let her know you have mentioned her service. We look forward to having the opportunity to welcome you back again in the future. Kind Regards Wayne Reynolds General Manager Hotel

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