Pullman Reef Hotel Casino

Pullman Reef Hotel Casino 5 stars

Customer review rating (ALL Rating) 4.7/5 2,699 reviews

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Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

ALLSAFE approved hotel

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street, PO Box 7320, Queensland


  • By plane

    CAIRNS At 7km / 4.38 miles

  • By boat

    REEF FLEET TERMINAL At 0.1km / 0.06 miles

GPS:-16.923458, 145.779488

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of stylish rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath, walk in shower with C.O Bigelow amenities, a private balcony and internet access.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,699 reviews

TripAdvisor Rating  4.5/5  2,522 reviews

Certificate of excellence 2022

Great Hotel in Cairns

TripAdvisor rating 5.0/5

dave548 TripAdvisor review

Recently stayed in a Jnr suite with a wrap around balcony overlooking Trinity Inlet.Have stayed at casino before and each time it is excellent.From Michael and Andrew the Concierges to the reception staff you are made feel welcome even before you reach your room.We saw 2 Cruise ships arrive.The Hotel is close to the Ferries that go out to the Islands.A tour desk is at Hotel to make bookings for example the Kuranda Train and Skyrail.Tamarind Restaurant at Hotel is excellent but book early as it is popular.Breakfast is in Merchant Cafe with excellent service.At Hotel there is a grill bar/bistro with reasonable prices.Soy is good for an evening snack would recommend the duck spring rolls.You can order a drink at Soy and have with your meal.We dined there a few times after our lunch time adventures around Cairns.We found the rooms very clean and the domestic staff were very helpful.The evening turn down service was a pleasant surprise.Therec are many places to eat around Cairns and pleasant walks around the waterfront.Our only complaint was no laundry facilities at hotel and Coin Laundry was a 25 min walk.If you want a Car rental it would be advisable to pre book.When we were there it was near impossible to get a car at a reasonable price from the majors.Back to the Hotel would highly recommend it.The reception staff always greeted you and one person name forgotten always answered my questions about the Accor programme.Now we know how the dining rewards work Thankyou

Very good and good staff

Customer review rating 4.5/5

Helen G. Couples - Confirmed reviews ALL

The staff are very good and very friendly and service excellent. However I felt that another eating place like an all day coffee shop or even another restaurant open at night would be a help as the restaurant in the Casino needs a overall revamp and take way back to the room should be available. The Soy restaurant isn’t very good .

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

perfect location

Customer review rating 5.0/5

Lee A. Friends - Confirmed reviews ALL

Friendly and helpful staff all the way from housekeeping to concierge and front desk. Room was very spacious and hotel was easy walking distance to cafès and shops.

Dear Mr A., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great stay at Pullman Reef Casino Cairns

Customer review rating 5.0/5

David Couples - Confirmed reviews ALL

Welcome greeting at door from Mathew on arrival to efficient check in at reception the standard remained the same throughout our stay.Breakfast in Merchant cafe was of a high standard.Staff in cafe courteous and efficient. Had dinner in Tamarind Restaurant which was excellent but make sure you book early as reservations are tight We had a Jnr corner suite with a wrap around corner balcony that was roomy.The room was serviced daily and the house keeping staff did a great job.Had evening turn down service with the staff seeing everything was right for you.Hotel is only 5 min walk from Marina and restaurants.Many eating places in Cairns.At Casino there is a grill type eatery and also an Asian style Eatery called Soy.It is cheap and nice snack food of a night we used it a few times after having a big day out.The only problem we encountered was there is no self serve laundry handy.We found one but it was 25 min walk away. We would have no hesitation in recommending the Hotel.Reception staff were knowledgeable especially about Accor benefits.You know who you are thankyou I forgot your name

Dear Mr. O., We very much appreciate your kind comments regarding your stay at the Pullman Reef Hotel Casino. We are delighted to read that you had an excellent stay with us again and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Well located, great stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

excellent service, friendly staff.

Dear Lyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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