Pullman Reef Hotel Casino 5 stars

Friendly, caring staff. Our needs were perfectly managed.

I've tried to exclude the unfortunate restrictions which had to be imposed due to Coronavirus in this review. The staff at all times were friendly, efficient, helpful and accommodating. My room was cleaned and made up superbly every morning. The room had a spa bath, capsule coffee machine plus the usual bar fridge with a selection of drinks. There was an iron, room safe, dressing gown, a couple of charging points but no cooking facilities. All restaurants and bars were closed which meant a reduction in the fare available from Room Service, which remained open. Nonetheless, the food provided was fresh and plentiful, the selection of tropical fruits for breakfast being particularly enjoyable. The bed was comfortable although the pillows were a little soft for my taste. The view I had from my balcony was just wonderful and it was very pleasant sitting out there late afternoon with a glass of red watching the world go by. The Hotel is ideally placed across the road from a park with easy access to the boardwalk along the water. It's also a quick walk to the shops in the CBD. I'm not much of a gambler, so missing out on the Casino wasn't a big factor for me. I am - or was - a working musician though so I was disappointed there was no entertainment due to the virus. All in all, I thought the staff did their best to make the best of what must have been a stressful situation for them. I wouldn't hesitate to stay at the Pullman Reef again.

I was so happy with the staff and sure coming back again soon

I was a bit confused at first having become an Accor member online to be told that it doesn’t count and that you have to join at the hotel. However I was delighted when a staff member delivered a welcome bottle of bubbles on arrival which really made my day. She did come back and say she had delivered it to the wrong room but she let me keep it. Could be as I had already opened it and imbibed! I think everybody should get a complimentary bottle on arrival. That made all the difference of being a bit cranky to overjoyed. I would most certainly come back again. We were in a non-smoking room but the lady in the room next to us was a chain smoker. Never mind, being ex-smokers it was nothing to complain about but something to keep an eye on in future perhaps.

We were very impressed with our upgraded room. most definetly will return.