The Reef Hotel Casino Cairns - Handwritten Collection
Nestled by Trinity Inlet and the Cruise Liner Terminal, the 5-star The Reef Hotel Casino is the city's most prestigious hotel. With its exceptional location, this luxury Cairns hotel offers guests the ideal opportunity to explore the wonders of Tropical North Queensland. Guests staying at the luxury Cairns accommodation are 10 minutes from Cairns Airport and 5 minutes from the Reef Fleet Terminal. Guests can also explore the incredible Great Barrier Reef, Daintree Rainforest and Atherton Tablelands.
The Reef Hotel Casino Cairns - Handwritten Collection in Cairns features 128 beautifully appointed rooms, each of these luxurious rooms has its own spa bath & garden balcony overlooking the city with mountain backdrop or water views. Choose from Superior or Deluxe rooms, Junior Suites, or for a truly unforgettable experience, choose the Exclusive or Presidential Suites. This luxury Cairns hotel has impeccable amenities with a roof-top pool, gym, 4 restaurants & bars, boutique casino, conference spaces.
We cannot wait to welcome you to the most luxurious accommodation in Cairns at The Reef Hotel Casino Cairns - Handwritten Collection, 5 star Cairns accommodation in tropical North Queensland. For enquiries: reservations@reefcasino.com.au or +61 7 4030 8888
Wayne Reynolds, Hotel Management
Hotel extras
Endless entertainment options, from gaming to live shows
Award winning food at Tamarind contemporary Australian cuisine
10 flexible meeting spaces and ability to host up to 350 guests
Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre
Our accommodation(s)
Book this hotel
Page 1 out of 4, Room 1 :
SUPERIOR ROOM, 1 King Size Bed, City Views with Spa Bath
, Room 2 :
SUPERIOR ROOM, 2 King Single Size Beds City Views with Spa Bath
Room
SUPERIOR ROOM, 1 King Size Bed, City Views with Spa Bath
Photo out of - SUPERIOR ROOM, 1 King Size Bed, City Views with Spa Bath
Appointed for comfort in warm, natural hues and all the modern conveniences you need. Our Superior king rooms are spaciously appointed with king bed, single spa bath and private garden balcony overlooking Cairns city.
SUPERIOR ROOM, 2 King Single Size Beds City Views with Spa Bath
Photo out of - SUPERIOR ROOM, 2 King Single Size Beds City Views with Spa Bath
Appointed for comfort in warm, natural hues and all the modern conveniences you need. Our Superior twin rooms are spaciously appointed with 2 king single beds, single spa bath and private garden balcony overlooking Cairns city.
Deluxe King Room, Park View, 1 king bed with single spa
Photo out of - Deluxe King Room, Park View, 1 king bed with single spa
Appointed for comfort in warm, natural hues and all the modern conveniences you need. Our Deluxe Park View rooms are spaciously appointed with a king bed, single spa bath and private garden balcony.
Photo out of - DELUXE ROOM, 1 King Size Bed, Pool views with Spa
Appointed for comfort in warm, natural hues and all the modern conveniences you need. Our Deluxe Pool View rooms are spaciously appointed with a king bed, single spa bath and private garden balcony overlooking our pool.
Premium Deluxe King Room, Water Views, 1 king bed with single spa
Photo out of - Premium Deluxe King Room, Water Views, 1 king bed with single spa
Appointed for comfort in warm, natural hues and all the modern conveniences you need. Our Premium Deluxe King rooms are located on high floors, are spaciously appointed with a king bed, single spa bath and private garden balcony overlooking trinity inlet.
Premium Deluxe Twin Room, Water Views, 2 single beds with single spa
Photo out of - Premium Deluxe Twin Room, Water Views, 2 single beds with single spa
Appointed for comfort in warm, natural hues and all the modern conveniences you need. Our Premium Deluxe Twin rooms are located on high floors, are spaciously appointed with 2 king single bed, single spa bath and private balcony overlooking trinity inlet.
Premium Deluxe King Room, Water Views, 1 King Size Bed with Accessible Bathroom
Photo out of - Premium Deluxe King Room, Water Views, 1 King Size Bed with Accessible Bathroom
Appointed for comfort in warm, natural hues and all the modern conveniences. Our Premium Deluxe King accessible rooms are spaciously appointed with a king bed, accessible bathroom with single spa bath and private garden balcony overlooking trinity inlet.
Views:
Ocean/Sea view
Most of the accommodation:
Balcony
Max. number of persons
3
Area
From
36 m²
/
387 sq ft
Accessibility
Accessible room
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Illy coffee machine
Kettle
Mini-refrigerator
Nespresso machine
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Universal shaving plug
Roll-in shower with grab bars (fixed fold–down seat)
Junior King Suite, City Views, 1 king bed with double spa
Photo out of - Junior King Suite, City Views, 1 king bed with double spa
With an abundance of natural light, our luxurious Junior King Suite features views of Cairns city. The spacious suite features a king sized bed, Double spa bath and separate walk-in shower.
Junior Twin Suite, City Views, 2 double beds with double spa
Photo out of - Junior Twin Suite, City Views, 2 double beds with double spa
With an abundance of natural light, the luxurious Junior Suite features open outlooks of Cairns city. The spacious suite room features two double beds, double spa bath adn separate walk in shower
Premium Junior King Suite, Water Views, 1 king bed with double spa
Photo out of - Premium Junior King Suite, Water Views, 1 king bed with double spa
Our Luxury Premium Junior King suites feature an abundance of natural light, picturesque water views across trinity inlet, lounge area, corner balcony, double spa bath and separate walk-in shower and are allocated on higher floors.
EXCLUSIVE SUITE, 1 King Size Bed, Double Plunge Bath
Photo out of - EXCLUSIVE SUITE, 1 King Size Bed, Double Plunge Bath
Our Exclusive Suite is perfectly appointed with a separate lounge area & balcony, large bedroom with a private balcony, plantation shutters, a second TV and marble bathroom with free standing plunge bath and separate walk in shower.
PRESIDENTIAL SUITE, 1 King Size Bed, Double Spa Bath
Photo out of - PRESIDENTIAL SUITE, 1 King Size Bed, Double Spa Bath
The Presidential Suite is the ultimate in luxury, sophisticated lounge, dining room for 8 guests, office, guest powder room, large spa bath, separate walk-in shower and kitchenette with butlers entrance. Stunning 180 degree water views.
As Cairns' most awarded restaurant, Tamarind is synonymous with excellence. Now boasting two coveted Chef Hats by the Australian Good Food Guide.
MERCHANT ARTISAN FOOD & COFFEE
Photo out of - MERCHANT ARTISAN FOOD & COFFEE
Attention Coffee Lovers! Relax in a comfortable armchair and enjoy the perfect espresso care of Wolff Coffee Roasters, along with a delicious choice of house made treats.
Terms & Conditions: Accor Plus dining benefit applicable to breakfast only.
Cooking style
Cafe
Chef name
Trent Sydenham
Capacity
40
Accessibility
Accessible service
35-41 Wharf Street, PO Box 7320, Queensland, 4870 Cairns, Australia
Attention Coffee Lovers! Relax in a comfortable armchair and enjoy the perfect espresso care of Wolff Coffee Roasters, along with a delicious choice of house made treats.
Terms & Conditions: Accor Plus dining benefit applicable to breakfast only.
FLINDERS BAR AND GRILL
Photo out of - FLINDERS BAR AND GRILL
Choose from a great range of light meals, snacks and beverages. Great value for money.
Terms and Conditions: Accor Plus dining benefit not available
Cooking style
Bistro
Chef name
Trent Sydenham
Capacity
25
Accessibility
Accessible service
35-41 Wharf Street, PO Box 7320, Queensland, 4870 Cairns, Australia
Choose from a great range of light meals, snacks and beverages. Great value for money.
Terms and Conditions: Accor Plus dining benefit not available
Page out of
LIHOU BAR
Click to copy the email address
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
The main bar inside the Reef Casino. Try your luck with the Keno or TAB whilst sipping on an ice cold beverage.
SPORTS ARENA BAR
Click to copy the email address
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Cairn's only true sports bar experience. Featuring the largest indoor LED screen in Queensland plus 360 degrees of sports action on multiple high definition screens.
BAR36
Photo out of - BAR36
BAR36 is a sophisticated venue catering to all styles of artistic expression, combining high end sound design with a warm atmosphere to set the stage for performances second to none in Cairns. Perfect to catch great live music.
Bar Type
LOBBY BAR
Capacity
80
Accessibility
Accessible service
Contact email
Click to copy the email address
Other informations
Services
Air conditioning
Free Wireless internet (WiFi)
Wheelchair access
Smoking Area
Musical Entertainment
Payment
Cash
Credit card
Credit cards
American Express
Mastercard
China UnionPay
Diners Club
JCB
Maestro
Visa
Wine and other drinks information
Apéritif
Cocktail
Wine by the glass available
Soft drinks
Digestifs
Snacks facilities
Cold snacks
Hot snacks
BAR36 is a sophisticated venue catering to all styles of artistic expression, combining high end sound design with a warm atmosphere to set the stage for performances second to none in Cairns. Perfect to catch great live music.
Breakfast
Photo out of - Breakfast
Breakfast à la carte
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
Continental
Hot Breakfast
Cold breakfast
Restaurant
Merchant Cafe
Pool
Photo out of - Pool
Enjoy a relaxing swim in our stunning rooftop pool. Lie back in a sun lounge or day bed, order tasty treats and delicious drinks whilst taking in the lovely views of the garden, city and water. Work or relax, the choice is yours.
Rooftop swimming pool
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Shower
Access & Security
Loan wheelchairs
Pool areas wheelchair accessible
Staff trained in first aid
Dimension
Pool Depth Min:
0.9 m /
2.95 ft
Pool Depth Max:
1.3 m /
4.26 ft
Pool Size Min:
4 m /
13 ft
Pool Size Max:
10 m /
32 ft
Enjoy a relaxing swim in our stunning rooftop pool. Lie back in a sun lounge or day bed, order tasty treats and delicious drinks whilst taking in the lovely views of the garden, city and water. Work or relax, the choice is yours.
Fitness center
Photo out of - Fitness center
If you need a good workout you can choose to run, cycle or row on a selection fitness machines, all in the comfort of our air conditioned fitness centre. There is also room to stretch and bend into your favourite yoga pose inside or on the pool deck.
Gym
If you need a good workout you can choose to run, cycle or row on a selection fitness machines, all in the comfort of our air conditioned fitness centre. There is also room to stretch and bend into your favourite yoga pose inside or on the pool deck.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Fitness equipment
Free weights
Rowing machine
Exercise Bike
Treadmill
Fitness machines with individual screens
Cross trainer
TV in the room
Towels available
Wellness services and equipments
Sauna room
If you need a good workout you can choose to run, cycle or row on a selection fitness machines, all in the comfort of our air conditioned fitness centre. There is also room to stretch and bend into your favourite yoga pose inside or on the pool deck.
Couples looking for a truly unforgettable Cairns wedding should look no further than Pullman Reef Hotel Casino. The hotel features a dedicated Weddings Coordinator and an exceptional range of wedding packages, accommodation, leisure and event facilities.
Hotel contact
Contact email
Click to copy the email address
Couples looking for a truly unforgettable Cairns wedding should look no further than Pullman Reef Hotel Casino. The hotel features a dedicated Weddings Coordinator and an exceptional range of wedding packages, accommodation, leisure and event facilities.
Beautiful staff and love relaxing in a spa. Perfect end to a great evening. Great location
Dear Ms. F.,
Thank you for your kind words regarding our staff and the relaxing spa experience. We are delighted to hear that you enjoyed your time at our hotel and appreciated our location. We look forward to welcoming you back for another wonderful stay.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 5.0/5
Neimon P.
Couples
-
Confirmed reviews ALL
Great hotel. Very nice rooms
Only issue we had was the bed sheets and doona were still wet upon checking in.
The issue was rectified in a very timely manner
Dear Mr. P.,
Thank you for your positive feedback regarding your stay. I apologise for the inconvenience you experienced with the bedding upon check-in, but I am pleased to hear that our team addressed the issue promptly. We appreciate your understanding and hope to welcome you back soon.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 4.0/5
Trevor M.
Couples
-
Confirmed reviews ALL
We had a very good stay at the Pullman Reef Casino.
Good sized rooms, kept very well maintained and excellent staff.
The Tamarind Restaurant had very good service & tasty meals.
Disappointing though would not take the membership card which offers 10% throughout the hotel.
Dear Mr. M.,
Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the accommodation and dining experience. However, we regret any disappointment caused by the membership card policy. Your comments will be noted for our continuous improvement.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 5.0/5
Bernard D.
Couples
-
Confirmed reviews ALL
The room was great. Big and the bed was great except the pillows a little big. Loved the bathroom and seperate toilet. Very enjoyable
Dear Mr. D.,
Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the comfort of your room and the amenities provided. We appreciate your comments about the pillows, and we will take them into consideration for future improvements.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 4.5/5
Kylee L.
Families
-
Confirmed reviews ALL
Staff members were amazing as always!
Dear Ms. L.,
Thank you for your kind feedback regarding your experience at The Reef Hotel Casino Cairns. We are delighted to hear that you appreciated our excellent location and the service provided by our staff. Your positive comments will be shared with the team.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Dear Ms. F.,
Thank you for your kind words regarding our staff and the relaxing spa experience. We are delighted to hear that you enjoyed your time at our hotel and appreciated our location. We look forward to welcoming you back for another wonderful stay.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 5.0/5
Neimon P.
Couples
-
Confirmed reviews ALL
Great hotel. Very nice rooms
Only issue we had was the bed sheets and doona were still wet upon checking in.
The issue was rectified in a very timely manner
Dear Mr. P.,
Thank you for your positive feedback regarding your stay. I apologise for the inconvenience you experienced with the bedding upon check-in, but I am pleased to hear that our team addressed the issue promptly. We appreciate your understanding and hope to welcome you back soon.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 4.0/5
Trevor M.
Couples
-
Confirmed reviews ALL
We had a very good stay at the Pullman Reef Casino.
Good sized rooms, kept very well maintained and excellent staff.
The Tamarind Restaurant had very good service & tasty meals.
Disappointing though would not take the membership card which offers 10% throughout the hotel.
Dear Mr. M.,
Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the accommodation and dining experience. However, we regret any disappointment caused by the membership card policy. Your comments will be noted for our continuous improvement.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 5.0/5
Bernard D.
Couples
-
Confirmed reviews ALL
The room was great. Big and the bed was great except the pillows a little big. Loved the bathroom and seperate toilet. Very enjoyable
Dear Mr. D.,
Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the comfort of your room and the amenities provided. We appreciate your comments about the pillows, and we will take them into consideration for future improvements.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 4.5/5
Kylee L.
Families
-
Confirmed reviews ALL
Staff members were amazing as always!
Dear Ms. L.,
Thank you for your kind feedback regarding your experience at The Reef Hotel Casino Cairns. We are delighted to hear that you appreciated our excellent location and the service provided by our staff. Your positive comments will be shared with the team.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 4.5/5
Jeffery L.
Couples
-
Confirmed reviews ALL
The view from our window was fantastic.
Dear Mr. L.,
Thank you for your kind feedback regarding the beautiful view from your window. We are delighted to hear that you enjoyed it during your stay with us.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 5.0/5
Tamara L.
Couples
-
Confirmed reviews ALL
I booked a romantic night staycation for myself and my husband, the staff were friendly, polite and helpful nothing was a hassle. The rooms were well appointed and extremely clean, comfortable bed with a pillow menu, absolutely stunning view. The spa bath was an added bonus I didn’t know was included with sliding doors to either open up or close off the bathroom to the rest of the room. The shower had a bench seat with both a rain shower head and handheld wand. The bathroom was extremely well designed with robes, slippers, bathmats for both shower and bath, magnifying mirror, toiletries and the toilet was completely seperate. The tv is a smart tv in which you’re able to cast from your personal device with ease. There is a lovely king sized beds, bedside tables with a drawer and a power outlet with multiple plugs available as well as usb ports, lamps and dimmable lights. The rest of the room contained the mini bar, a decent sized dining table that could be used as a desk, a couch and balcony. Overall, I was extremely impressed with the room. If I had to be very nit picky, the only slight fault was the room service menus said we could order via QR code however we couldn’t locate the QR code so am unsure if this is now obsolete or simply missing from the room, either way this was easily solved by calling down to reception to place our room service order. A more available or accessible drinks menu would be beneficial as well. I highly rate all aspects of my stay and will be back again
Dear Ms L.
Thank you for sharing your delightful experience at The Reef Hotel Casino Cairns. We are thrilled to hear that you and your husband enjoyed your staycation and appreciated our well-appointed rooms, stunning views, and the attentive service provided by our team. It is always gratifying to know that our guests find comfort and satisfaction in the amenities we offer.
We also appreciate your constructive feedback regarding the room service menus and the QR code accessibility. Your insights are invaluable, and we will consider them as we strive to enhance our guest experience. It is great to hear that Iggy, Michael and Taylor helped make your stay enjoyable.
Thank you once again for your kind words and high rating of our services. We look forward to welcoming you back for another memorable stay.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 3.5/5
Ellen F.
Families
-
Confirmed reviews ALL
Nearby pub noise was a negative and had a impact on our stay
Dear Ms. F.,
Thank you for your feedback regarding your recent stay. I appreciate your comments about the suite, but I regret to hear that noise from the nearby pub detracted from your experience. Your concerns will be taken into consideration as we aim to enhance our guests' comfort.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 5.0/5
Cynthia O.
Families
-
Confirmed reviews ALL
We stayed with The Reef Hotel Casino Cairns for our family annual catch up and we all thoroughly enjoyed our stay. The hotel rooms were so comfortable and spacious. Walking distance to everything.
Dear Ms. O.,
Thank you for your positive feedback regarding your recent stay at The Reef Hotel Casino Cairns. We are delighted to hear that you and your family enjoyed the comfortable accommodations and the hotel's convenient location. It was a pleasure to host you and your family during your annual catch up.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 5.0/5
Bodo L.
Business
-
Confirmed reviews ALL
Very comfortable bed and a nicely set up room.
Dear Mr. L.,
Thank you for taking the time to share your positive experience at The Reef Hotel Casino Cairns. We are delighted to hear that you enjoyed the comfort of your room and our beautiful location. Your kind words are greatly appreciated.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 4.5/5
Geoff L.
Couples
-
Confirmed reviews ALL
Courteous friendly staff, clean and comfortable room
Dear Mr. L.,
Thank you for your kind words regarding your recent stay at The Reef Hotel Casino Cairns. We are delighted to hear that our staff made a positive impression and that your room met your expectations for comfort and cleanliness.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 5.0/5
Joseph S.
Couples
-
Confirmed reviews ALL
Pure Excellence.
Dear Mr. S.,
Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location, boutique-style rooms, and the relaxing spa experience. Your appreciation for our hotel motivates us to continue delivering excellence.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 4.0/5
Terence H.
Couples
-
Confirmed reviews ALL
Holiday
Dear Mr. H.,
Thank you for your positive feedback regarding your holiday at The Reef Hotel Casino Cairns. We are pleased to hear that you enjoyed your stay and look forward to welcoming you back for another wonderful experience.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 5.0/5
Sharon D.
Couples
-
Confirmed reviews ALL
We holiday here a few times a year from Noosa, absolutely love this hotel and wouldn’t stay anywhere else
Dear Ms. D.,
Thank you for your wonderful feedback. We are delighted to hear that you consistently enjoy your stays at The Reef Hotel Casino Cairns. Your loyalty means a great deal to us, and we look forward to welcoming you back for many more memorable holidays.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 4.0/5
Michael S.
Couples
-
Confirmed reviews ALL
2 night getaway to see a show at CPAC
Dear Mr. S.,
Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and found your room comfortable during your getaway to see a show at CPAC.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 3.5/5
Brenda G.
Couples
-
Confirmed reviews ALL
The room was wonderful, hotel at a good location and the stay was enjoyable but............. when we scanned the QR code on the welcome letter the menu apparently had not been updated which unfortunately led to upset and disappointment after we had accumulated 3 lots of $15 go green credits which my partner had decided to save up to use on the last night for a lamb meal that cost $42 to only be told when he went to order it that it was no longer available and that that menu had not been updated. We than had no use for the credits but eventually used them on some toasted sandwiches and chips later that night which also went to waste because the toasted sandwiches were not toasted properly and we no longer wished to have to keep contacting staff to correct an issue that should not have happened if the menu on the QR code on the Welcome letter had been updated to not led us astray. Felt like a waste of money. Another item that was also disappointing was we were given some vouchers for the Keno and Casino Room but when we went to use them the Keno was shut. We explained to the reception that the vouchers were useless. The reception informed us that the Casino was open until 4am but we had to explain to them that not all sections of the Casino were kept open to that time and parts had shut and we were unable to use the vouchers as planned on a particular night of our stay. I had never been to a Casion before therefore this was going to be a fun moment which soon also turned to disappointment. We are tourists and we can only go by the information we are given and we followed the terms and conditions to still only be left empty handed.
Dear Brenda G.,
Thank you for taking the time to share your feedback regarding your recent stay at The Reef Hotel Casino Cairns. I am pleased to hear that you found the room wonderful and enjoyed our prime location. However, I sincerely regret that your experience was marred by the issues you encountered with the QR code menu and the Keno vouchers.
I understand your frustration regarding the menu, which led to disappointment. Additionally, I am sorry to hear about the inconvenience with the Keno and Casino Room vouchers. While the Casino operates on extended hours, I understand that not all sections remain open late. I apologise for the confusion this caused and appreciate your understanding that certain areas may have different operating hours.
Thank you once again for your valuable feedback, and I hope you will consider visiting us again in the future.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 4.5/5
Anthony T.
Couples
-
Confirmed reviews ALL
Overall very good. However lost lights in living room using hairdryer which could not be repaired that night. Also parking ticket failed on departure and had to fing wallet to pay to leave. Champagne in fridge and snacks were not replenished.
Dear Mr. T.,
Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the suite and the view. We apologise for the inconvenience with the lights, and the replenishment of amenities. We have refunded you for the parking charge and apologise that you had to pay for this when leaving the car park.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 4.5/5
Derek M.
Couples
-
Confirmed reviews ALL
staff as usual always cheerful and happy to help. Mathew was great again
rooms are well serviced and good quality
Dear Mr. M.,
Thank you for your kind words regarding your recent stay at The Reef Hotel Casino Cairns. We are delighted to hear that our staff, particularly Mathew, made your experience enjoyable. Your feedback on our room quality and service is greatly appreciated.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 5.0/5
Youa Y.
Couples
-
Confirmed reviews ALL
Really clean rooms. From reception to floor staff everyone was extremely helpful and kind. Thankyou for a great weekend.
Dear Ms. Y.,
Thank you for your kind words regarding your stay at The Reef Hotel Casino Cairns. We are delighted to hear that you found our rooms clean and our staff helpful. Your feedback is greatly appreciated and motivates our team to continue providing excellent service.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Customer review rating 4.0/5
Royce H. V.
Couples
-
Confirmed reviews ALL
Very efficient front counter staff very friendly. Needed fresh towels it was no drama to get some from the cleaners.
Dear Mr. V.,
Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed the cleanliness of your room and the view, as well as the friendliness of our front office staff. Your kind words are greatly appreciated.
Kind regards,
Wayne
Wayne Reynolds
Hotel General Manager
Web-users rating
Other web-users rate our hotel
868 reviews9.5/10Location
1,580 reviews8.4/10Room
1,680 reviews9/10Service
8 reviews3.6/10WiFi
447 reviews6.3/10Cleanliness
333 reviews7.2/10Vibe
322 reviews7.6/10Breakfast
204 reviews6.5/10Value
261 reviews9.3/10Location
568 reviews8.6/10Room
586 reviews9.1/10Service
218 reviews8.1/10Comfort
147 reviews6.2/10Cleanliness
123 reviews7.6/10Breakfast
112 reviews7.7/10Vibe
75 reviews5.8/10Value
74 reviews9.4/10Location
139 reviews8.4/10Room
174 reviews9.1/10Service
51 reviews6.4/10Cleanliness
31 reviews7.6/10Breakfast
12 reviews7/10Wellness Area
47 reviews9.3/10Location
133 reviews8.2/10Room
158 reviews9/10Service
38 reviews8.5/10Comfort
35 reviews6.5/10Cleanliness
11 reviews7.7/10Breakfast
7 reviews7/10Pool
34 reviews9.6/10Location
90 reviews7.9/10Room
93 reviews9.2/10Service
24 reviews6.3/10Cleanliness
13 reviews7.5/10Breakfast
13 reviews6/10Value
Powered by
Frequently asked questions
The Reef Hotel Casino Cairns - Handwritten Collection is located at 35-41 Wharf Street, Cairns, Australia. Nestled by Trinity Inlet and the Cruise Liner Terminal, we are just a 5-minute walk from the Reef Fleet Terminal and 10 minutes from Cairns Airport. Our central location offers easy access to the Cairns Convention Centre and the Great Barrier Reef.
The Reef Hotel Casino Cairns - Handwritten Collection offers 128 beautifully appointed rooms, including Superior Rooms with 1 King or 2 King Single beds and Deluxe King Rooms with Park or Pool views. For those seeking more space, we feature Junior King and Twin Suites, as well as Exclusive and Presidential Suites. Each room includes a private garden balcony and a spa bath for your relaxation.
At The Reef Hotel Casino Cairns - Handwritten Collection, we provide a range of amenities including:
Free Wi-Fi and air conditioning
Underground car park for an additional fee
Rooftop swimming pool and Fitness center with a Sauna room
Wheelchair accessible facilities and 24/7 reception
Dining at Tamarind, Merchant Artisan Food & Coffee, and Flinders Bar and Grill
The Reef Hotel Casino Cairns - Handwritten Collection offers exquisite dining at Tamarind, our award-winning gourmet restaurant, and Merchant Artisan Food & Coffee, open daily from 6:30 AM. You can also enjoy light meals at Flinders Bar and Grill or drinks at Lihou Bar, Sports Arena Bar, and Bar36. We provide a children's menu, vegetarian options, and 24-hour room service for your convenience.
At The Reef Hotel Casino Cairns - Handwritten Collection, check-in is available from 02:00 PM, and we ask that you check out by 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, The Reef Hotel Casino Cairns - Handwritten Collection regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for The Reef Hotel Casino Cairns - Handwritten Collection using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At The Reef Hotel Casino Cairns - Handwritten Collection, pets are not allowed. We strive to maintain a comfortable environment for all our guests.
The Reef Hotel Casino Cairns - Handwritten Collection offers 10 flexible meeting spaces capable of hosting up to 350 guests. Our facilities include a business center with support staff and high-speed Wi-Fi to cater to all your professional needs. For larger events, our largest room can accommodate up to 400 people in a seated capacity.
The Reef Hotel Casino Cairns - Handwritten Collection is a premier venue for weddings and events, featuring a dedicated Weddings Coordinator and exceptional facilities. We offer 10 flexible meeting spaces with a maximum banquet capacity of 450 guests. Our range of wedding packages and leisure facilities ensures a truly unforgettable experience.
The Reef Hotel Casino Cairns - Handwritten Collection is a wheelchair accessible hotel featuring 3 rooms specifically designed for people with reduced mobility. Our accessible rooms include bathrooms with grab bars, roll-in showers with fixed fold-down seats, and wide doors. We also provide accessible parking and wheelchair-accessible pool areas for your comfort.
Yes, The Reef Hotel Casino Cairns - Handwritten Collection allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From the Reef Hotel Casino Cairns - Handwritten Collection, you can easily explore several attractions on foot. The Reef Fleet Terminal and The Reef Casino are just a 1-minute walk away, while the Cairns Esplanade is a 2-minute stroll. Additionally, the Cairns Museum, Underwater World, and Cairns Taipan Basketball are all within a 5-minute walk.
The Reef Hotel Casino Cairns - Handwritten Collection features a stunning rooftop swimming pool where you can enjoy a relaxing swim or lounge on a day bed. The rooftop offers lovely views of the garden, city, and water, and you can order tasty treats and delicious drinks while you relax. This area is located on-site for the enjoyment of our guests.
For business travelers, the Reef Hotel Casino Cairns - Handwritten Collection provides 10 flexible meeting rooms and a business center with support staff. Each room is equipped with a business desk and high-speed Wi-Fi to ensure a productive stay. You can also enjoy a convenient breakfast starting from 6:30 AM at Merchant Artisan Food & Coffee.
Accor Live Limitless
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate
Our other establishments nearby
Page 1 out of 2, Our other establishments nearby 1 :, Our other establishments nearby 2 :, Our other establishments nearby 3 :, Our other establishments nearby 4 :
