Pullman Reef Hotel Casino 5 stars

Customer review rating 4.7/5 10,172 reviews

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Pullman Reef Hotel Casino
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Hotel extras

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

  • Luxurious rooms with Luxurious INCLUSIONS! Make sure to look at our offers.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street
PO Box 6545
Queensland
4870
cairns
australia

Tel: +61740308888

Fax: (+61)7/40308777

Check-in from 14h00

Check out up to 11h00

  • AIRPORT :  BRUCE HWY CAIRNS AIRPORT

  • By plane

    CAIRNS At 7km / 4.38 miles

  • By boat

    REEF FLEET TERMINAL At 0.1km / 0.06 miles

GPS :-16.923458, 145.779488

Our accommodation(s)

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of n ewly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

SUPERIOR ROOM, 1 King Size Bed, City Views with Spa Bath

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 2 King Single Size Beds City Views with Spa Bath

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 1 King Size Bed, Trinity Inlet views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 1 King Size Bed, Pool views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 1 King Size Bed, Inlet Views with Accessible Bathroom

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 2 King Single Size Beds, Trinity Inlet views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Rooms

Our restaurants and bars

TAMARIND

Type of cuisine: Gourmet

Tamarind Restaurant is now the most awarded restaurant in Cairns, Recent Awards include Accor's Restaurant of the Year 2017 for Pullman as well being a recipient of an Australian Good Food Guide - One Chefs Hat 2020.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCHANT ARTISAN FOOD & COFFEE

Type of cuisine: Cafe

Attention Coffee Lovers! Merchant Artisan Food & Coffee is open. Relax in a comfortable armchair and enjoy the perfect espresso care of Wolff Coffee Roasters, along with a delicious choice of house made treats.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLINDERS BAR AND GRILL

Type of cuisine: Bistro

Choose from a great range of light meals, snacks and beverages. Great value for money.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIHOU BAR

Non contractual photo

The main bar inside the Reef Casino. Try your luck with the Keno or TAB whilst sipping on an ice cold beverage.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPORTS ARENA BAR

Non contractual photo

Cairn's only true sports bar experience. Featuring the largest indoor LED screen in Queensland plus 360 degrees of sports action on multiple high definition screens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR36 - Temporarily Closed

Non contractual photo

TEMPORARILY CLOSED BAR36 is a sophisticated venue catering to all styles of artistic expression, combining high end sound design with a warm atmosphere to set the stage for performances second to none in Cairns. Perfect to catch great live music.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 818

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

10,172 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,424 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

well located... excellent stay and knowledgeable staff - no hiccups

Customer review rating 4.7/5

Mara Families - 28/11/2020 Confirmed reviews ALL

as per above. Beautiful comfortable beds, amenities. Staff knowledgeable and everything runs like clockwork. No dramas for anything extra. attended to immediately. A pleasure to stay there and very relaxing.

Dear Mara, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future.. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Exceptional staff and Management

Customer review rating 4.7/5

Donato C. Couples - 28/11/2020 Confirmed reviews ALL

Through the trying times presented by Covid-19, i was directly contacted by the hotel CEO, which is unheard of for a normal guest, whom assist us through the grey areas of the quarantine period. the desk staff (Anistasia and Ruba) could not do enough for us. the staff from the room cleaner to the top management were very approachable and immediately attended to our needs. My wife and i have travelled world wide and found the staff and management at this hotel far superior than experienced elsewhere. I have no qualms in commending this hotel and management.

Great stay, wonderful staff.

Customer review rating 4.7/5

Peter R. Couples - 28/11/2020 Confirmed reviews ALL

We had 3 nights, check- in was a bit disappointing when we had paid to upgrade to an inlet view room but were allocated to a second floor room with glimpses of the inlet but views of the work site and trees across the road. Zareth was wonderful at check-in and changed us to a 5th floor room with decent views. The Tamarind was again 5 star in service and food quality, and breakfasts were totally satisfying with again great service.

Quality hotel, quality service

Customer review rating 4.7/5

James W. Couples - 28/11/2020 Confirmed reviews ALL

We needed a centrally based break, near to everything in Cairns CBD. The hotel is excellent in both terms of rooms, service and location. We thoroughly enjoyed our stay, using the casino and dome during our stay. felt very safe because of the additional measures that are in place.

Dear James W., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you kindly for your wonderful review of your stay here with us at the Pullman Reef Hotel Casino, It is always a pleasure to receive such positive comments, so thank you for taking the time to do so. I will certainly share these with the team as I am sure it will serve as positive encouragement while we continuously strive to improve our products and services. We do hope that we will have the pleasure of welcoming you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Perfect location best service

Customer review rating 4.7/5

Elvis A. Couples - 28/11/2020 Confirmed reviews ALL

We have stayed at the reef casino a few times, the service from their staff is excellent. Rooms are spotlessly clean totally recommend.

OUTSTANDING!!!!!

Customer review rating 4.7/5

Michael Families - 27/11/2020 Confirmed reviews ALL

Everything was completely on point. Room just beautiful and immaculately clean. Bathroom super luxurious. Room service delicious, reasonably priced and generous, pool beautiful and very well maintained, lobby excellent. Everything was the best I have ever had. I stayed in room 412 and will DEFINATLEY be requesting that every time I return to stay.

Dear Michael , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Friendly

Customer review rating 4.7/5

Maree U. Couples - 27/11/2020 Confirmed reviews ALL

Rooms clean, location great and very friendly helpful staff.

Dear Maree U., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Excellent service

Customer review rating 4.7/5

Diane Solo - 27/11/2020 Confirmed reviews ALL

I really enjoyed my stay, which apart from my (suite, it could hardly be called a room) which was amazing , it was the staff and the service they provided which was a huge factor in my very pleasurable experience. I will be back.

Dear Diane , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

thoughtful

Customer review rating 4.7/5

Susan P. Families - 26/11/2020 Confirmed reviews ALL

The room was booked for my neices graduation. The staff placed our room directly opposite where the cars arrived. Since nobody but the graduates were allowed in the area, we had a perfect view of the arrivals. Very thoughtful of your staff, Lauren was shocked and thrilled. Thank you for making the effort.

Dear Susan , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

very good

Customer review rating 4.7/5

Irene I. Couples - 26/11/2020 Confirmed reviews ALL

WE had a lovely time everything was excellent

Dear Irene, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

good spot

Customer review rating 4.7/5

John Couples - 25/11/2020 Confirmed reviews ALL

good, after the recent events.

Dear John , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Excellent stay

Customer review rating 4.7/5

Troy B. Couples - 25/11/2020 Confirmed reviews ALL

Best room I've stayed in, in Cairns. Massive room, spa bath. Staff were excellent

Dear Troy , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Wedding Anniversary

Customer review rating 4.7/5

Sarah R. Couples - 25/11/2020 Confirmed reviews ALL

We took advantage of visiting our own backyard for this celebration. It was a great location, room spacious and clean. I was reluctant to check out!

Dear Michael & Sarah, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Well located, our favourite Hotel in Cairns

Customer review rating 4.7/5

Mick W. Couples - 25/11/2020 Confirmed reviews ALL

Excellent as always

Dear Mick , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

great place to stay best location

Customer review rating 4.7/5

Vanessa R. Couples - 25/11/2020 Confirmed reviews ALL

We have stayed at the casino several times being locals and we have never had a bad stay. rooms comfortable, staff very friendly and helpful jsut a great way to relax away from work and home.

Dear Phil & Vanessa, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Well located, very comfortable room

Customer review rating 4.7/5

Evie Couples - 24/11/2020 Confirmed reviews ALL

We came for a three night stay and stayed in a junior suite with king bed. It was a beautiful and very spacious room, with a lovely view. The bed was PHENOMENAL and the spa bath and shower were wonderful. Overall, very happy. The only downside was the birds who make a huge racket overnight in the tree opposite, but there's nothing the hotel can do about that, I guess...

Dear Eva , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Outstanding

Customer review rating 4.7/5

Jason C. Solo - 24/11/2020 Confirmed reviews ALL

It was really good. Made it very unique for me and ensured that I had a good experience.

Dear Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Good stay, nice hotel

Customer review rating 4.7/5

Sergey V. Couples - 24/11/2020 Confirmed reviews ALL

It’s a nice hotel with comfortable light and airy rooms

Dear Mr V. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Peaceful stay

Customer review rating 4.7/5

Graham U. Couples - 24/11/2020 Confirmed reviews ALL

Was looking for a quiet experience which I almost had. Abbott st was a bit noisy early hours of Sunday morning but I guess you get that on top of Reef Casino. Other wise a lovely comfortable stay, thankyou.

Dear Graham U., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Ok

Customer review rating 4.7/5

Stephen M. Couples - 24/11/2020 Confirmed reviews ALL

The staff very friendly and accommodating The room was spacious and comfortable Would have been nice to have been on a higher floor Only concern was that we left a bottle of expensive cologne in the Bathroom we called as soon we arrived home and called back the next day only to be told the item could not be located which is disappointing.

Dear Stephen M., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience was marred by the loss of your cologne: please allow me to express my sincerest apologies. I have asked for an investigation into your lost cologne and will have a Duty Manager contact your directly as a follow up. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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