Pullman Reef Hotel Casino 5 stars

Customer review rating (ALL Rating) 4.7/5 3,223 reviews

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Description

Hotel extras

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 10 flexible meeting spaces and ability to host up to 450 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

Our accommodation(s)

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Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street, PO Box 7320, Queensland
4870 CAIRNS
Australia

GPS:-16.923458, 145.779488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,223 reviews

TripAdvisor Rating  4.6/5  2,623 reviews

Certificate of excellence 2024

Amazing staff, great Location

Customer review rating 5.0/5

David M. Business - Confirmed reviews ALL

A quick overnight stay taking in the hotel, restaurants and the casino - thoroughly enjoyable.

Dear David M., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Very comfortable and good location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

My only reservation was the cost of the breakfast. A little high for the quantity received.

Dear elspeth r., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Well located, Good stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Friendly staff everywhere

Dear Ray G., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great place to stay. Everything is there or close by

Customer review rating 5.0/5

Craig A. Couples - Confirmed reviews ALL

We visit Cairns a lot and stay here most of the time. We love the location and the entertainment in this property

Dear Craig A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

very disapointing

Customer review rating 2.0/5

Johnr W. Couples - Confirmed reviews ALL

fridge was out of order repair was attempted the refringent line was pierced unintentially resulting in refrigerant to leak out over the contents and onto the carpet the contents were replaced and the extremely odorous castnagenic fluid was at my insistence shampooed which left a rather large wet area to contend with My wife had just undergone surgery ,we decided to dine in our room I called all available numbers for approximately forty minutes before a response and was advised that they were very busy .I stay at a lot of apartments in my line of work and to say I was disappointed would be an understatement

Dear johnR W., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, especially given the circumstances with your wife’s surgery. Please accept our deepest apologies for the malfunction of the fridge, the refrigerant leak, and the unpleasant odor it caused. We understand the disruption this must have caused to your stay, and we regret that it led to an uncomfortable experience for both you and your wife. Our team should have responded more promptly to your request for in room dining, and we are sorry that it took longer than expected. We continually strive to provide a high level of service to all our guests, and it’s clear that we fell short during your stay. Your feedback is valuable to us, and we will be reviewing the situation with our teams to ensure this does not happen again. In light of the inconvenience you’ve experienced, we would like to offer you a complimentary nights return stay. We hope this can help to make up for some of the discomfort you faced. Once again, we apologize for the trouble and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide a much more enjoyable experience. Please feel free to reach out to me directly if and when you would like to redeem your complimentary night. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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Other web-users rate our hotel

  • 918 reviews 9.5/10 Location
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  • 1,897 reviews 9.3/10 Service
  • 11 reviews 4.3/10 WiFi
  • 678 reviews 8.3/10 Comfort
  • 495 reviews 6.9/10 Cleanliness
  • 383 reviews 7.9/10 Vibe
  • 381 reviews 7.8/10 Breakfast

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