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Pullman Reef Hotel Casino 5 stars

Customer review rating 4.7/5 11,036 reviews

ALLSAFE approved hotel

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Pullman Reef Hotel Casino
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+ 23 Services

Hotel extras

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

  • Luxurious rooms with Luxurious INCLUSIONS! Make sure to look at our offers.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street
PO Box 6545
Queensland
4870 cairns
australia

Tel: +61740308888

Fax: (+61)7/40308777

Check-in from 14h00

Check out up to 11h00

  • AIRPORT :  BRUCE HWY CAIRNS AIRPORT

  • By plane

    CAIRNS At 7km / 4.38 miles

  • By boat

    REEF FLEET TERMINAL At 0.1km / 0.06 miles

GPS :-16.923458, 145.779488

Our accommodation(s)

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of n ewly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

SUPERIOR ROOM, 1 King Size Bed, City Views with Spa Bath

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 King Single Size Beds City Views with Spa Bath

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, Trinity Inlet views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, Pool views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, Inlet Views with Accessible Bathroom

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 King Single Size Beds, Trinity Inlet views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

TAMARIND

Type of cuisine: Gourmet

Our Tamarind chefs specialise in "Australian Freestyle' cuisine, where they incorporate styles, ingredients and techniques from other cultures. Multi award winning and the only Chef's Hatted restaurant in Cairns by the Australian Good Food Guide.

Menu (PDF)

MERCHANT ARTISAN FOOD & COFFEE

Type of cuisine: Cafe

Attention Coffee Lovers! Merchant Artisan Food & Coffee is open. Relax in a comfortable armchair and enjoy the perfect espresso care of Wolff Coffee Roasters, along with a delicious choice of house made treats.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

FLINDERS BAR AND GRILL

Type of cuisine: Bistro

Choose from a great range of light meals, snacks and beverages. Great value for money.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

LIHOU BAR

The main bar inside the Reef Casino. Try your luck with the Keno or TAB whilst sipping on an ice cold beverage.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

SPORTS ARENA BAR

Cairn's only true sports bar experience. Featuring the largest indoor LED screen in Queensland plus 360 degrees of sports action on multiple high definition screens.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

BAR36

BAR36 is a sophisticated venue catering to all styles of artistic expression, combining high end sound design with a warm atmosphere to set the stage for performances second to none in Cairns. Perfect to catch great live music.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 818

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

11,036 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,460 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Tropical Cairns

Customer review rating 4.5/5

Margaret R. Couples - 07/06/2021 Confirmed reviews ALL

I was disappointed that upon arrival we were not allocated the inlet view room we had initially booked some two months prior to arrival. Thank you Megan for resolving the matter the following day. Your professionalism was appreciated. Confusion with the housekeeping staff as to the frequency of linen changes and/or replacement was resolved by Denis Cruz, and he was fantastic in ensuring your hotel standards were met, and the room was extremely well maintained for the remainder of our stay. Thank you Denis - you are a great ambassador for the Reef Pullman. Concierge staff, Max, Matthew and Jason were fantastic and assisted us several times during our stay. Breakfast at Merchant Cafe was great and our meal at Tamarind exceptional. Although there were the above issues I would still certainly recommend your hotel.

Dear Margaret , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with Megan, Denis & our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Lovely hotel!

Customer review rating 4.5/5

Sjk83 Business - 07/06/2021 Confirmed reviews ALL

Check in was easy and staff were friendly, I was very impressed that the car was parked for me and bought out for me in the morning.

Dear Sarah , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Excellent location and extremely helpful staff

Customer review rating 5.0/5

David Couples - 07/06/2021 Confirmed reviews ALL

Excellent hotel, staff and service exceptional.

Dear David , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Not bad

Customer review rating 3.5/5

Anonymous Couples - 06/06/2021 Confirmed reviews ALL

Very brief stay

Dear Mohamad, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Location good

Customer review rating 4.5/5

Trevor H. Couples - 06/06/2021 Confirmed reviews ALL

Experience good staff v/helpful concierge very helpful

Dear Trevor , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Good stay

Customer review rating 4.5/5

Chris R. Couples - 05/06/2021 Confirmed reviews ALL

A bed in a room. With a coffee machine

Dear Christopher , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

well locaated.

Customer review rating 3.5/5

Anonymous Couples - 05/06/2021 Confirmed reviews ALL

very basic,

Dear Sam, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Good Stay

Customer review rating 5.0/5

Nina S. Couples - 05/06/2021 Confirmed reviews ALL

We found as usual our stay was wonderful. All the staff were very friendly and to our needs.

Dear Greg & Nina , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great relaxing stay

Customer review rating 4.0/5

Graeme B. Couples - 05/06/2021 Confirmed reviews ALL

Everything was up to expectations and a bit extra with a room upgrade. Thanks Pullman

Dear Graeme , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Disappointed in the accommodations

Customer review rating 3.5/5

Janelle Friends - 05/06/2021 Confirmed reviews ALL

I Recently booked 2 junior suites for a 60th birthday with friends. On arrival I was told one of the rooms was a family suite. This room wasn’t what I booked & on viewing it, found a room jammed with 5 beds instead of 2 twin queen beds. The duty manager apologised and said he was unable to move me until the next day, which never happened. Unfortunately I found the staff or duty managers not very professional at reception and as a platinum member and meeting planner probably would not recommend this hotel.

Dear Janelle, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Gorgeous Rooms

Customer review rating 5.0/5

Kim Couples - 04/06/2021 Confirmed reviews ALL

We only stayed one night but would have loved to stay longer. Rooms and views were awesome, staff were so friendly and super helpful. Our room wasn't ready when we arrived as they had a full house the night before but it didn't take long for it to be ready and they looked after us while we waited. Overall a wonderful experience and would love to stay again next time in Cairns.

Dear Kim , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Well located

Customer review rating 3.5/5

Mark A. Friends - 04/06/2021 Confirmed reviews ALL

Bit disappointed we weren’t told we opposite a construction zone .Noise started from 6 am in the morning.

Dear Mark, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great location and terrific stay

Customer review rating 5.0/5

Sandra M. Couples - 04/06/2021 Confirmed reviews ALL

We really enjoyed our stay at the hotel . The staff were friendly and helpful

Dear Sandra, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Good location and lovely helpful staff

Customer review rating 5.0/5

Lynette F. Couples - 04/06/2021 Confirmed reviews ALL

Extremely happy with everything

Dear Lynette , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Location was excellent

Customer review rating 4.0/5

Karen C. Friends - 04/06/2021 Confirmed reviews ALL

Enjoyed the location, staff professional however room service was very slow on occasions and our room was not as clean as I expected On arrival there was a dead cockroach amd a lot of dust on the floor behind desk where cockroach was amd also the plantation blinds where also dusty which wasn’t good for my allergies our room was cleaned the next day however the dust and cockroach remained quite disappointing

Dear Diana , Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Very central for what we needed.

Customer review rating 4.5/5

Connie Couples - 03/06/2021 Confirmed reviews ALL

Staff always friendly and helpful

Dear Adrian & Connie , We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Very well located

Customer review rating 5.0/5

Stephen S. Solo - 03/06/2021 Confirmed reviews ALL

Always pleasant, nice clean and tidy. Staff friendly and helpful.

Dear Stephen, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Fantastic accommodation and even better restaurant

TripAdvisor rating 4.0/5

Anne J 13/04/2021 TripAdvisor review

Really enjoyed our stay in a room overlooking the river. The restaurant Tamarind is outstanding, one of the best meals had for a very long time, it was world class. Public areas (bar) needs upgrading, but you can go across the road to the Pullman

Dear Anne J, Thank you kindly for taking the time to review your recent stay here with us at the Pullman Reef Hotel Casino. We are delighted to hear that you thoroughly enjoyed your room and the view overlooking the Trinity Inlet, and that your experiences in Tamarind were a highlight of your time here at the complex. I certainly hope we have the opportunity to welcome you back again to Cairns in the future. Sincerely Wayne Reynolds General Manager Hotel

FNQ MARCH 2021

TripAdvisor rating 5.0/5

Voyager201856 27/03/2021 TripAdvisor review

Great appointed hotel and service was exceptional. The hotel is close to the main marina with a variety of restaurants and cafes all close at hand. The room was very well appointed and some nice attention to detail and still maintaining safe COVID environment.

Dear Voyager201856, Thank you for your review of your recent stay here with us. We are so pleased to hear that you had a wonderful time, and hope to have the pleasure of welcoming you back again in the near future. Sincerely Wayne Reynolds General Manager Hotel

What an upgrade

TripAdvisor rating 5.0/5

youngramblers 25/03/2021 TripAdvisor review

We arrived early from Port Douglas. 10am and our receptionist gave us an upgrade, so we went straight away to our room. What an amazing room, with some goodies Accor provided as well...thank you. We loved the pool area and the staff were amazing..again thank you, we will return in 2022.

Dear youngramblers, It is so nice to hear that you had such a fantastic time here with us and thank you for highlighting the aspects that you enjoyed so much. We very much appreciate your feedback and look forward to having the opportunity to welcome you back again on your next visit to beautiful Cairns. Sincerely Wayne Reynolds General Manager Hotel

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