Information message

Pullman Reef Hotel Casino 5 stars

Customer review rating 4.7/5 11,462 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Pullman Reef Hotel Casino
See on a map
+ 23 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street
PO Box 6545
Queensland
4870 cairns
australia

Tel: +61740308888

Fax: (+61)7/40308777

Check-in from 14h00

Check out up to 11h00

  • AIRPORT :  BRUCE HWY CAIRNS AIRPORT

  • By plane

    CAIRNS At 7km / 4.38 miles

  • By boat

    REEF FLEET TERMINAL At 0.1km / 0.06 miles

GPS :-16.923458, 145.779488

Our accommodation(s)

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of n ewly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

Our restaurants and bars

FLINDERS BAR AND GRILL

Type of cuisine: Bistro

Choose from a great range of light meals, snacks and beverages. Great value for money.

MERCHANT ARTISAN FOOD & COFFEE

Type of cuisine: Cafe

Attention Coffee Lovers! Merchant Artisan Food & Coffee is open. Relax in a comfortable armchair and enjoy the perfect espresso care of Wolff Coffee Roasters, along with a delicious choice of house made treats.

TAMARIND

Type of cuisine: Gourmet

Our Tamarind chefs specialise in "Australian Freestyle' cuisine, where they incorporate styles, ingredients and techniques from other cultures. Multi award winning and the only Chef's Hatted restaurant in Cairns by the Australian Good Food Guide.

LIHOU BAR

The main bar inside the Reef Casino. Try your luck with the Keno or TAB whilst sipping on an ice cold beverage.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

SPORTS ARENA BAR

Cairn's only true sports bar experience. Featuring the largest indoor LED screen in Queensland plus 360 degrees of sports action on multiple high definition screens.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

BAR36

BAR36 is a sophisticated venue catering to all styles of artistic expression, combining high end sound design with a warm atmosphere to set the stage for performances second to none in Cairns. Perfect to catch great live music.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 818

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

11,462 reviews

TripAdvisor Rating 4.5/5

2,483 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

Karen B. Families - 23/09/2021 Confirmed reviews ALL

Thanks to the wonderful staff for making our stay a joyful experience . The spacious room and beautiful food from the the The Tamarind Restaurant were highlights of our holiday

Dear Karen B., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. We are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful comments that you have made about our staff. We hope to welcome you back again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great location, excellent service, beautiful room!

Customer review rating 5.0/5

Jodie T. Couples - 23/09/2021 Confirmed reviews ALL

Had a great stay wish it was longer!

Dear Jodie T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Favourite Hotel in Cairns

TripAdvisor rating 5.0/5

hbsuperwash 23/09/2021 TripAdvisor review

We live staying here. Wonderful service at check-in and throughout our stay from Kiara (sorry if the spelling is not correct) at reception. Concierge staff also go out of their way to assist in any way they can. The hotel not only offers a casino but also has a cafe, award winning restaurant, Asian restaurant and fantastic bar on site. The hotel boasts a nice pool area and has a well equipped gym. Looking forward to returning to this hotel later this year.

Dear hbsuperwash, We are thrilled that you had such an enjoyable experience here with us at the Pullman Reef Hotel Casino. I will pass on your comments to our team, as I know that they will greatly appreciate hearing that we helped to make your stay a memorable one. We very much look forward to having the opportunity to welcome you back again in the future. Sincerely Wayne Reynolds General Manager Hotel

Clean Hotel

Customer review rating 5.0/5

I. Couples - 22/09/2021 Confirmed reviews ALL

Staff are professional and we love the room suites you placed us in The location is central to everything. No complaints at all nd would recommend for holiday business and family

Dear I., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…
Customer review rating 5.0/5

David A. Solo - 22/09/2021 Confirmed reviews ALL

been staying there a few times great service great peolpe, since im from mareeba about 1 hr away be nice to maybe get a local discount rate if its possible.

Dear david a., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great staff and awesome food

Customer review rating 5.0/5

Joshua K. Friends - 21/09/2021 Confirmed reviews ALL

We found the staff to be so polite and accommodating, the breakfast was delicious every morning. We also enjoyed dining at soy kitchen. Overall a great place to stay.

Dear Joshua K., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you for the wonderful comments about our staff and hotel. It's wonderful to hear that you had enjoyed your stay. Thank you again for sharing your experience and we look forward to welcoming you back to the Pullman Reef Hotel Casino in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Excellent as usual

Customer review rating 5.0/5

Rose W. Friends - 21/09/2021 Confirmed reviews ALL

Very pleasant staff, lovely room,great food,great service.

Dear Rose w., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you for the feedback that you have provide the Pullman Reef Casino Hotel. It's great to know that you received great customer service during your stay. We hope to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Close to ammenities in the city

Customer review rating 4.5/5

Watto Friends - 21/09/2021 Confirmed reviews ALL

Great location not far from restaurants and the esplanade The swipe card didn’t work on second day when in lift had to get new one and led lights in bathroom we’re flashing but both items were fixed promptly Overall enjoyed our stay thank you

Dear Watto, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Amazing stay

Customer review rating 4.5/5

Anonymous Families - 21/09/2021 Confirmed reviews ALL

Amazing customer service, beautiful rooms and great location

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you for the feedback that you have provide the Pullman Reef Casino Hotel. It's great to know that you received great customer service during your stay. We hope to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Good service, lovely room, tasty food

Customer review rating 4.5/5

Glen Business - 18/09/2021 Confirmed reviews ALL

Short work trip and my first stay at the Pullman. Staff couldn’t be more helpful and the room was beautiful. A good nights sleep and a good environment to get work done after hours. Thank you

Dear Glen, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you for the wonderful comments about our staff. It's wonderful to hear that you had enjoyed your stay. Thank you again for sharing your experience and we look forward to welcoming you back to the Pullman Reef Hotel Casino in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Excellent stay

Customer review rating 4.5/5

Dr R. H. Solo - 18/09/2021 Confirmed reviews ALL

Upgraded to a junior suite on arrival. Welcome drinks vouchers and a bottle of wine in the room! Awesome weather. Great helpful staff. Tamarind - excelllent food. Merchant - great staff, good food, good coffee

Dear Dr Ross H., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great location

Customer review rating 3.0/5

Anonymous Solo - 18/09/2021 Confirmed reviews ALL

Room was smaller than expected for the price, however was in a gear location. I attempted multiple times to ring in house dining and no one was picking up the phone.

Dear Valued Guest, Thank you for your time in reviewing your recent stay with us at the Pullman Reef Hotel Casino. We very much appreciate your feedback. We are sorry that you were disappointed with the size of your room and apologise for not being able to contact in room dining. I will investigate why this has occurred to ensure it does not happen again in the future. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great location

Customer review rating 4.5/5

Barry R. Couples - 18/09/2021 Confirmed reviews ALL

Check in was very good and our room was just great with fabulous views of trinity inlet. Access to casino easy and location to wharf precinct great

Dear Barry R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Well located

Customer review rating 5.0/5

Gary P. Couples - 18/09/2021 Confirmed reviews ALL

Everybody was very friendly answered all our questions and the room was very nice. Other than a guest banging their door 3 times at 2 am on Wednesday night , we had a great stay it was very relaxing.

Dear Gary P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

extremely satisfied

Customer review rating 4.5/5

Valerie S. Couples - 15/09/2021 Confirmed reviews ALL

When we booked we mentioned it was our 50th wedding anniversary. When we arrived, your staff had upgraded us to an ocean view room on 7th floor. Later, a cooler with sparkling wine, chocolate and water was delivered to our room. We felt very privileged and spoilt. Thank you so much. Any time we had a query, your reception staff were most helpful. One receptionist, Arisa, even texted me a couple of times to see all was ok. We had dinner at Flinders and also Tamarind. Both were good.

Dear Valerie S., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you for the feedback that you have provide the Pullman Reef Casino Hotel. It's great to know that you received great customer service during your stay. We hope to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great location. Comfortable and spacious room

Customer review rating 4.5/5

Kayleigh R. Families - 14/09/2021 Confirmed reviews ALL

Easy check in procedure. Very comfortable and spacious junior suite. Helpful and friendly staff. Very pleasant stay

Dear Kayleigh R., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for choosing to stay with us, We are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful comments that you have made about our staff. We hope to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…
Customer review rating 4.5/5

Pam R. Solo - 14/09/2021 Confirmed reviews ALL

It is really great to spend a few days away from the grandchildren and relax and do nothing

Dear Pam R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Unexpected

Customer review rating 4.0/5

Raelene M. Families - 14/09/2021 Confirmed reviews ALL

Booked a twin junior suite for 3 people and was put in a room with 5 beds (the family suite). It felt cramped and cluttered for 3 people and was not what we asked for. We did get moved to a lower level to a suite with 2 beds but it was disappointing to walk into that room when we were very much looking forward to our stay there.

Dear Raelene M., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you for taking the time to tell us about your experience at the Hotel Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Perfect

Customer review rating 4.5/5

Gomez Business - 13/09/2021 Confirmed reviews ALL

Fantastic room, spacious, clean and well appointed. Top service and amenities.

Dear Gomez, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is wonderful to hear that you had a lovely time here with us and thank you for highlighting the aspects that you enjoyed so much. We very much appreciate your feedback and look forward to having the opportunity to welcome you back again to beautiful Cairns. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Get away

TripAdvisor rating 4.0/5

563maryannec 13/09/2021 TripAdvisor review

We are always happy to stay at the Casino, but we were a little disappointed about the new pricing for future stays. I don't mind that the prices went up, but the fact the higher you go the more you pay is a bit rich. This will definitely affect our future stay's.

Dear 563maryannec, Thank you for your time and comments following your recent stay with us. We very much appreciate your feedback and how you feel about our pricing. The reason our rates are higher for higher floors is, these are our Premium category rooms with uninterrupted inlet water views and as such are in much higher demand. We hope we will have the opportunity to welcome you again and if so, please contact us directly and we will be more than happy to offer you our most competitive rate available. Sincerely Wayne Reynolds General Manager Hotel

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in cairns