Pullman Reef Hotel Casino 5 stars

Customer review rating 4.7/5 9,525 reviews
Pullman Reef Hotel Casino
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+ 23 Services
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Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

  • Luxurious rooms with Luxurious INCLUSIONS! Make sure to look at our offers.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Pullman Reef Hotel Casino is temporarily closed. We look forward to welcoming you back in the very near future. Meanwhile, please do not hesitate to contact our customer services for any further information https://all.accor.com/gb/help/contact.shtml

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street
PO Box 6545
Queensland
4870
cairns
australia

Tel: +61740308888

Fax: (+61)7/40308777

Contact email

Check-in from 14h00

Check out up to 11h00

  • AIRPORT :  BRUCE HWY CAIRNS AIRPORT

  • By plane

    CAIRNS At 7km / 4.38 miles

  • By boat

    REEF FLEET TERMINAL At 0.1km / 0.06 miles

GPS :-16.923458, 145.779488

Our accommodations

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of n ewly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

SUPERIOR ROOM, 1 King Size Bed, City Views with Spa Bath

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 2 King Single Size Beds City Views with Spa Bath

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 1 King Size Bed, Trinity Inlet views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 1 King Size Bed, Pool views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Accessible room

DELUXE ROOM, 1 King Size Bed, Inlet Views with Accessible Bathroom

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, 2 King Single Size Beds, Trinity Inlet views with Spa

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Rooms

Our restaurants and bars

TAMARIND

Type of cuisine: Gourmet

Tamarind Restaurant is now the most awarded restaurant in Cairns, Recent Awards include Accor's Restaurant of the Year 2017 for Pullman as well being a recipient of an Australian Good Food Guide - One Chefs Hat 2018.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCHANT ARTISAN FOOD & COFFEE

Type of cuisine: Cafe

Attention Coffee Lovers! Merchant Artisan Food & Coffee is open. Relax in a comfortable armchair and enjoy the perfect espresso care of Wolff Coffee Roasters, along with a delicious choice of house made treats.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLINDERS BAR AND GRILL - Closed

Type of cuisine: Bistro

TEMPORARILY CLOSED Choose from a great range of light meals, snacks and beverages. Great value for money.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE CHINA RESTAURANT

Type of cuisine: Other cooking style

Internationally acclaimed Chinese restaurant in Cairns, well known for it's authentic Peking and Hong Kong Cuisine, Yum Cha and Seafood.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE CHINA NOODLE BAR

Type of cuisine: Bistro

A tempting array of traditional Chinese delicacies in the historic surrounds of Customs House. Well known for their noodle artistry, Café China Noodle Bar is the perfect place to try authentic Noodle Soup. This is an independently run restaurant.

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIHOU BAR

Non contractual photo

The main bar inside the Reef Casino. Try your luck with the Keno or TAB whilst sipping on an ice cold beverage.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPORTS ARENA BAR

Non contractual photo

Cairn's only true sports bar experience. Featuring the largest indoor LED screen in Queensland plus 360 degrees of sports action on multiple high definition screens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR36 - Temporarily Closed

Non contractual photo

TEMPORARILY CLOSED BAR36 is a sophisticated venue catering to all styles of artistic expression, combining high end sound design with a warm atmosphere to set the stage for performances second to none in Cairns. Perfect to catch great live music.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 818

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

9,525 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,384 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Pleasant experience. Nicest hotel of our month of travel.

Customer review rating 4.7/5

Joan D. Couples - 04/04/2020 Confirmed reviews ALL

Friendly, caring staff. Our needs were perfectly managed.

Dear Joan D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Enjoyed my stay in spite of Coronavirus restrictions

Customer review rating 4.7/5

Geoff L. Solo - 30/03/2020 Confirmed reviews ALL

I've tried to exclude the unfortunate restrictions which had to be imposed due to Coronavirus in this review. The staff at all times were friendly, efficient, helpful and accommodating. My room was cleaned and made up superbly every morning. The room had a spa bath, capsule coffee machine plus the usual bar fridge with a selection of drinks. There was an iron, room safe, dressing gown, a couple of charging points but no cooking facilities. All restaurants and bars were closed which meant a reduction in the fare available from Room Service, which remained open. Nonetheless, the food provided was fresh and plentiful, the selection of tropical fruits for breakfast being particularly enjoyable. The bed was comfortable although the pillows were a little soft for my taste. The view I had from my balcony was just wonderful and it was very pleasant sitting out there late afternoon with a glass of red watching the world go by. The Hotel is ideally placed across the road from a park with easy access to the boardwalk along the water. It's also a quick walk to the shops in the CBD. I'm not much of a gambler, so missing out on the Casino wasn't a big factor for me. I am - or was - a working musician though so I was disappointed there was no entertainment due to the virus. All in all, I thought the staff did their best to make the best of what must have been a stressful situation for them. I wouldn't hesitate to stay at the Pullman Reef again.

Dear Geoff L, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted to hear that you were able to experience and enjoy many of the hotels facilities, and that the team have taken such good care of you during your stay with us. I will be sure to pass on your comments to them all and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Love the room very clean and bed was awesome

Customer review rating 4.7/5

Yatin S. Couples - 24/03/2020 Confirmed reviews ALL

I was so happy with the staff and sure coming back again soon

Dear Yatin s., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great room , great views and worth paying for the upgrade to an ocean view.

Customer review rating 4.7/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

I was a bit confused at first having become an Accor member online to be told that it doesn’t count and that you have to join at the hotel. However I was delighted when a staff member delivered a welcome bottle of bubbles on arrival which really made my day. She did come back and say she had delivered it to the wrong room but she let me keep it. Could be as I had already opened it and imbibed! I think everybody should get a complimentary bottle on arrival. That made all the difference of being a bit cranky to overjoyed. I would most certainly come back again. We were in a non-smoking room but the lady in the room next to us was a chain smoker. Never mind, being ex-smokers it was nothing to complain about but something to keep an eye on in future perhaps.

Dear Valued Guest, Thank you for the very constructive review of our hotel. We are glad that you enjoyed your overall stay and hope to see you again in the near future. Warm regards, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Absolutely fantastic.

Customer review rating 4.7/5

Sandy Couples - 23/03/2020 Confirmed reviews ALL

We were very impressed with our upgraded room. most definetly will return.

Dear Sandy, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Very relaxing stay

Customer review rating 4.7/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

The booking in process went smoothly and the room was very comfortable. Al staff we had dealings with were friendly and efficient.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Fab location - extremely helpful staff and room was great

Customer review rating 4.7/5

Victoria A. Friends - 23/03/2020 Confirmed reviews ALL

Outstanding accommodation and professional friendly staff . . . Plus perfect location

Dear Victoria A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Perfect location

Customer review rating 4.7/5

K T. Couples - 23/03/2020 Confirmed reviews ALL

Friendly staff, great facilities

Dear K T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great Stay

Customer review rating 4.7/5

Ian M. Couples - 23/03/2020 Confirmed reviews ALL

Comfortable rooms, friendly and accommodating staff. We were given a complimentary late check out due to our cancelled flight which was very much appreciated thank you.

Dear Ian M, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you for the wonderful comments about our staff and hotel. It's wonderful to hear that you had enjoyed your stay. Thank you again for sharing your experience and we look forward to welcoming you back to the Pullman Reef Hotel Casino in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Excellent all round

Customer review rating 4.7/5

Jon B. Families - 23/03/2020 Confirmed reviews ALL

My family and I really loved our stay all the staff from front desk to restaurant really made our stay in Cairns memorable. Nelly kept in touch throughout our stay just to ensure all was good. The rooms allocated are fabulous,

Dear Jon B., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. We are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful comments that you have made about our staff. We hope to welcome you back again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great Stay

Customer review rating 4.7/5

Sharyn B. Couples - 22/03/2020 Confirmed reviews ALL

Great stay ..really appreciated the upgrade, wine and chocolates. We will be back.

Dear Sharyn B, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Well located

Customer review rating 4.7/5

Diane W. Couples - 22/03/2020 Confirmed reviews ALL

We had a Junior suite was absolutely beautiful. The view over the harbour was amazing. Reba at front Desk plus Jason the concierge looked after us and made our stay so much better. Thankyou to both!! Had a great 2 nights.

Dear Diane W., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. Thank you for positively highlighting the level of service you received from our staff. I will share your comments with our team and in particular Reba and Jason, Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Good Stay

Customer review rating 4.7/5

Joseph S. Couples - 21/03/2020 Confirmed reviews ALL

Always love to stay at Reef Hotel Casino. The Best Boutique style rooms in Cairns.

Dear Joseph S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great experience, awesome facilities

Customer review rating 4.7/5

Paul M. Couples - 19/03/2020 Confirmed reviews ALL

My wife and I totally loved our time with you. It is a place we hope we get to come back to enjoy again. Your staff are friendly and helpful and we loved all the facilities you have to enjoy within the casino. Thank you

Dear Paul M., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback such as yours. I am thrilled to hear that the team have taken such great care of you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Your hotel was located perfectly for seeing the sights of Cairn, shopping, and good placed to eat. We enjoyed our stay. Every thing was clean & easy accessible.

Customer review rating 4.7/5

Brandy M. Families - 18/03/2020 Confirmed reviews ALL

Your food was really good. The people were very helpful & courteous. The hotel was very clean. We loved our stay. Thank you.

Dear Brandy M., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

An interesting stay throughout Ladies Night promotion.

Customer review rating 4.7/5

Smh63 Solo - 18/03/2020 Confirmed reviews ALL

An early check in was appreciated for a stay over the 1 pm start of Ladies day/night promotion. I enjoyed my time spent on my noodle in the pool, the use of the Sauna help dries of the wet things. I needed to use the 4 kg weight for Triceps reps.

Dear smh63, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great stay

Customer review rating 4.7/5

Tracey G. Couples - 17/03/2020 Confirmed reviews ALL

Very good, we were more than happy to be back and wished we had longer

Dear Tracey G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Hotel is convenient to all locations around Cairns.

Customer review rating 4.7/5

Mary P. Solo - 17/03/2020 Confirmed reviews ALL

From my greeting by Matthew and my goodbye from him my experience was wonderful. All staff was kind and more than willing to help me or answer questions I had. The room was delightful and comfortable. I defiantly want to return.

Dear Mary P., It is lovely to hear that your experience was well received from the very beginning. Our staff take pride in knowing our guests are well looked after from the time you are welcomed at check-in, to the point of wishing you safe travels at the conclusion of your stay. I will share your comments with our team as this is an encouragement to all of our staff. Thank you for taking the time a share your feedback, and we hope your next visit will be as pleasant as this one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

great rooms great service

Customer review rating 4.7/5

Barbara D. Couples - 17/03/2020 Confirmed reviews ALL

Only short visit but very happy with everything, staff friendly and helpful

Dear Barbara D., It is always a pleasure to receive positive feedback. Thank you for taking the time to tell us about your recent stay. We are pleased to hear you enjoyed your time with us and hope our relaxing rooms made you feel at home. Thank you again for sharing your experience, and we hope to welcome you back again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great service, great location and very thoughtful and caring staff.

Customer review rating 4.7/5

Becc Couples - 17/03/2020 Confirmed reviews ALL

very pleasant and comfortable. Everything we needed.

Dear Becc, Thank you for taking the time to share your feedback. It is lovely to hear you had such a relaxing experience with us. Our friendly staff are certainly an asset and we are very proud to receive comments such as yours. I will share your comments with our team as this is an encouragement to all of our staff. Thank you again and we hope to welcome you back to the hotel very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…
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