Pullman Reef Hotel Casino 5 stars

Customer review rating (ALL Rating) 4.7/5 3,048 reviews

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Description

Hotel extras

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 10 flexible meeting spaces and ability to host up to 350 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

Our accommodation(s)

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Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street, PO Box 7320, Queensland
4870 CAIRNS
Australia

GPS:-16.923458, 145.779488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,048 reviews

Customer review rating 5.0/5

Kataraina M. Families - Confirmed reviews ALL

The staff are outstanding

Customer review rating 3.5/5

Garry C. Friends - Confirmed reviews ALL

Nice location

Customer review rating 2.5/5

Rae-anne A. Families - Confirmed reviews ALL

We arrived to being told we had no reservation at this hotel and were told by reception "we are fully booked, but we have room"....which one is it your either fully booked or you have room! The entire time we had to remind staff of the package we had booked, it was a terrible holiday experience.

Dear Rae-Anne A., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the confusion regarding your reservation and the subsequent experience you had with our team. It is our priority to provide a seamless experience, and I regret that we did not meet your expectations in this instance. Your comments will be reviewed with our staff to ensure improvements are made in our communication and service delivery. Best regards, Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO

Customer review rating 5.0/5

Michael F. Business - Confirmed reviews ALL

All staff exceptional service. But there is always Mathew at Pullman Cairns Casino who is in a class of his own. He would have to be the best concierge in Australia. So polite and welcoming.

Customer review rating 4.5/5

Alfred W. Couples - Confirmed reviews ALL

Wonderful atmosphere, Warm welcoming staff. Fantastic beds and pillows. Love the grand and timeless style of this Hotel. Great stay, as always.

Other web-users rate our hotel

  • 899 reviews 9.5/10 Location
  • 1,716 reviews 8.7/10 Room
  • 1,849 reviews 9.1/10 Service
  • 10 reviews 3.3/10 WiFi
  • 713 reviews 8.3/10 Comfort
  • 470 reviews 6.8/10 Cleanliness
  • 374 reviews 8/10 Breakfast
  • 355 reviews 7.7/10 Vibe

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