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Pullman Reef Hotel Casino 5 stars

TripAdvisor rating 4.5/5 2,356 reviews
Pullman Reef Hotel Casino
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+ 23 Services
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Hotel extras

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

  • Luxurious rooms with Luxurious INCLUSIONS! Make sure to look at our offers.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street
PO Box 6545
Queensland
4870
cairns
australia

Tel: +61740308888

Fax: (+61)7/40308777

Contact email

Check-in from 14h00

Check out up to 11h00

  • AIRPORT :   BRUCE HWY CAIRNS AIRPORT

  • By plane

    CAIRNS At 7km / 4.38 miles

  • By boat

    REEF FLEET TERMINAL At 0.1km / 0.06 miles

GPS :-16.925496, 145.779654

Our accommodations

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of n ewly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

SUPERIOR ROOM, 1 King Size Bed, City Views with Spa Bath

  • Max. number of persons: 3
  • Area: From 36m²
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 King Single Size Beds City Views with Spa Bath

  • Max. number of persons: 3
  • Area: From 36m²
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, Trinity Inlet views with Spa

  • Max. number of persons: 3
  • Area: From 36m²
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, Pool views with Spa

  • Max. number of persons: 3
  • Area: From 36m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, Inlet Views with Accessible Bathroom

  • Max. number of persons: 3
  • Area: From 36m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 King Single Size Beds, Trinity Inlet views with Spa

  • Max. number of persons: 3
  • Area: From 36m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

JUNIOR SUITE, 1 King Bed, Double Spa Bath

  • Max. number of persons: 3
  • Area: From 55m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

JUNIOR SUITE, 2 Double size beds, Double Spa Bath

  • Max. number of persons: 3
  • Area: From 55m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

EXCLUSIVE SUITE, 1 King Size Bed, Double Plunge Bath

  • Max. number of persons: 3
  • Area: From 61m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

PRESIDENTIAL SUITE, 1 King Size Bed, Double Spa Bath

  • Max. number of persons: 3
  • Area: From 160m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

TAMARIND

Type of cuisine: Gourmet

Tamarind Restaurant is now the most awarded restaurant in Cairns, Recent Awards include Accor's Restaurant of the Year 2017 for Pullman as well being a recipient of an Australian Good Food Guide - One Chefs Hat 2018.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCHANT ARTISAN FOOD & COFFEE

Type of cuisine: Cafe

Attention Coffee Lovers! Merchant Artisan Food & Coffee is open. Relax in a comfortable armchair and enjoy the perfect espresso care of Wolff Coffee Roasters, along with a delicious choice of house made treats.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLINDERS BAR AND GRILL

Type of cuisine: Bistro

Choose from a great range of light meals, snacks and beverages. Great value for money.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE CHINA RESTAURANT

Type of cuisine: Other cooking style

Internationally acclaimed Chinese restaurant in Cairns, well known for it's authentic Peking and Hong Kong Cuisine, Yum Cha and Seafood.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE CHINA NOODLE BAR

Type of cuisine: Bistro

A tempting array of traditional Chinese delicacies in the historic surrounds of Customs House. Well known for their noodle artistry, Café China Noodle Bar is the perfect place to try authentic Noodle Soup. This is an independently run restaurant.

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIHOU BAR

Photo non contractuelle / Strictly non binding

The main bar inside the Reef Casino. Try your luck with the Keno or TAB whilst sipping on an ice cold beverage.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPORTS ARENA BAR

Photo non contractuelle / Strictly non binding

Cairn's only true sports bar experience. Featuring the largest indoor LED screen in Queensland plus 360 degrees of sports action on multiple high definition screens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR36

Photo non contractuelle / Strictly non binding

BAR36 is a sophisticated venue catering to all styles of artistic expression, combining high end sound design with a warm atmosphere to set the stage for performances second to none in Cairns. Perfect to catch great live music with and unwind friends!

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 818 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

9,080 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,356 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Tropical Paradise

TripAdvisor rating 4.5/5

jslimmon Business - 08/12/2019 TripAdvisor review

As you walk in from the extreme heat into a perfectly cooled room which you are greeted by friendly smiling staff who were more then helpful. The room was perfect with a spa that you could enjoy the tv while sipping on the beer dropped to my room.

Dear jslimmon, We very much appreciate your time and comments from your recent stay here with us. Is it so great to hear our staff are continuously the highlight of our valued guests time at the hotel and very much appreciate your comments. I will certainly pass this onto them as it will serve as an encouragement to them all, as we strive to continuously improve the quality of our services. Thrilled that a nice cold beer and spa bath while watching tv was just what you needed. Thank you again and we do hope we will see you again in the future. Sincerely Wayne Reynolds General Manager Hotel

Great hotel in Cairns

Customer review rating 4.7/5

Paul V. Couples - 04/12/2019 Confirmed reviews ALL

Easy check in, friendly staff, nice upgrade to superior pool view room. Breakfast was good in Tamarind restaurant as was dinner one night. Nicest Accor hotel in Cairns.

Great location and room

Customer review rating 4.7/5

Jr Couples - 04/12/2019 Confirmed reviews ALL

Location, room and service were great. Parking is an issue for vehicles over 2m and this message wasn’t relayed on checkin by reception to the valet parking team who attempted to park it underneath and have touched the roof.

Absolutely excellent Any room was absolutely beautiful

Customer review rating 4.7/5

Anna G. Couples - 04/12/2019 Confirmed reviews ALL

The service was absolutely amazing the room was breathtaking what so ever grateful we upgraded our room to a deluxe and it was absolutely beautiful very relaxing I wish we could’ve stayed there for two nights instead of one absolutely loved it it was so beautiful and relaxing forever grateful

Amazing

Customer review rating 4.7/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

Simply wonderful

Great Place to Stay

Customer review rating 4.7/5

Andrew S. Couples - 03/12/2019 Confirmed reviews ALL

The hotel was clean, the staff were extremely polite and courteous, and the room was fantastic. We had great views overlooking the bay. The hotel is conveniently located near the seaport which is where you need to go if you're going out and about. Plus the boardwalk is located right nearby. An additional highlight is the zoo at the top of the hotel which has A LOT of wildlife and other animals, definitely worth checking out. All in all there was nothing about this hotel that I didn't like.

Very comfortable

Customer review rating 4.7/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

Staff were great.

Loved every minute. Just not long enough

Customer review rating 4.7/5

Joe R. Solo - 03/12/2019 Confirmed reviews ALL

I thoroughly enjoyed my stay. The weather was kind, the staff I had contact with are courteous, friendly and happy to "go the extra mile". The food was marvellous. Entertainment top class. Will be back sooner than later.

Welcoming, Comfortable, Relaxing & Enjoyable

Customer review rating 4.7/5

Helen Couples - 03/12/2019 Confirmed reviews ALL

From the moment I arrived at the setdown area of the hotel I was greeted with a smile and friendly service. From the concierge to the housekeeping and all the staff we en-counted in between we were treated so warmly. Nothing was too much trouble and they all were very obliging. It is the one place that never disappoints.

Wonderful Hotel to stay with friendly helpful staff

Customer review rating 4.7/5

Tracy B. Business - 03/12/2019 Confirmed reviews ALL

From the friendly check in and welcome pack our stay was wonderful. The room was a good size and extremely clean. We have stayed a number of times and it is always of a high standard

Customer review rating 4.7/5

Debbie H. Couples - 03/12/2019 Confirmed reviews ALL

I had booked into a junior suite. I arrived to check in at 3:30pm and room was not ready. When we finally got into our room an hour later we had just sat down to relax when a cleaning crew walked into our room without knocking or announcing themselves.

Brilliant

Customer review rating 4.7/5

Lynda H. Couples - 03/12/2019 Confirmed reviews ALL

Comfortable & pleasant

Customer review rating 4.7/5

Anonymous Friends - 03/12/2019 Confirmed reviews ALL

Delightful

Mr

Customer review rating 4.7/5

Ken M. Couples - 03/12/2019 Confirmed reviews ALL

Suites are spacious and staff are more helpful than at other hotels we stay at

Beautiful Hotel close to everything

Customer review rating 4.7/5

Stephen Couples - 03/12/2019 Confirmed reviews ALL

Had a great stay. Nice clean rooms. Only issue was the lack of block out blinds in main room. Found it extremely difficult to sleep due to outside street lights shinning through the wooden shutters which you couldn’t fully close to a flush position. Told staff and all we received is a “sorry, oh we’ve never had anyone complain about that issue before “. Felt our complaint wasn’t really heard.

Mt Paul D.

Customer review rating 4.7/5

Paul D. Couples - 02/12/2019 Confirmed reviews ALL

The check in staff were very friendly, the birthday messages were lovely... The 50th birthday wine was very generous and appreciated. The room facilities were adequate for what we needed and most of all the bed was comfy. Would stay again

It was OK, nothing to make us rush back.

Customer review rating 4.7/5

Sharon H. Couples - 02/12/2019 Confirmed reviews ALL

Our room could have been cleaner, there were several cobwebs hanging off furniture. We had an issue with towels not being left in our room when it was cleaned, and when we phoned and asked for them it took about an hour for them to be delivered to us despite us advising we were requiring them as soon as possible.

Dear Sharon H., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence. At Pullman, we strive to provide a superior service experience for every guest and in particular our valued loyalty members like yourself; therefore your feedback is very important to us. Please also allow me to apologise that on this occasion we were not able to extend a complimentary upgrade. Our Guest Experience Manager will be in contact with you directly to discuss further. We very much appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Very pleased and surprised!

Customer review rating 4.7/5

John T. Couples - 02/12/2019 Confirmed reviews ALL

Everyone we had contact with , from the front desk to the restaurant staff to the cleaner, were ALL exceptionally courteous, attentive and helpful. The standards of the facilities and meals were better than expected. We rated you 6 out of 5 !

Exceptional Staff

Customer review rating 4.7/5

Lee-ann H. Couples - 02/12/2019 Confirmed reviews ALL

Samantha at the front desk was the best person I have ever dealt with. Your housekeeping staff were friendly. You could see your staff loved their jobs. Was a lovely short trip.

Not as good as it use to be

Customer review rating 4.7/5

Ashleigh Couples - 02/12/2019 Confirmed reviews ALL

Stayed maybe times b4 this time really wasnt as good as previous stays .

Dear Ashleigh, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do apologize there were maintenance issues withy our spa bath however I am pleased that we were able to fix these for you. I am sorry that you were inconvenienced in having to room move also - we completely understand how this can be disruptive to your time. Our Guest Experience Manager will be in direct contact with you today. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…
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