Pullman Reef Hotel Casino 5 stars

cleaniness of room and well looked after

We had an amazing and comfortable stay at the Pullman, room was beautiful and couldn’t fault anything.

We came up for three nights from Brisbane and loved our time there. The staff were friendly the breakfast was delicious and the junior suite had a spacious balcony to enjoy.

Pleasurable. Great staff

I requested a late checkout in order to use the facilities whilst waiting to check in at the next hotel I was staying at in Cairns. I moved my luggage to the car and left some perishable items in the refrigerator planning on removing them just before checkout time. Upon returning to the room, 15 minutes prior to the agreed checkout time I found my perishable items gone and someone else occupying the room. Reception then advised me that because my bags were removed from the room they assumed I’d left. At no point did anyone try to contact me to check if I’d left the hotel before the agreed checkout time. The hotel offered to “retrieve” my items. Did that mean get them from the rubbish bin? To her credit the lady at reception offered me money to pay for new items. I declined as I didn’t have the time to go to the store and repurchase the items. I operate on the premise that I can use the room until the agreed checkout time, whether my luggage is insitu or not. A disappointing end to a lovely 3 days at the Pullman Reef. Overall they are doing a good job implementing all of the COVID19 distancing guidelines.

Friendly staff. Lovely clean rooms. Food/restaurants very good.

Awesome place to stay. Would definitely stay again

Overall enjoyed our experience and staff were very good. Breakfast provided daily and always made welcome.

We felt we were the only ones in the hotel. We never heard anyone outside the hotel room. It was peaceful and tranquil. Spacious rooms with a spa bath my wife enjoyed enormously. The food in the restaurants were exceptionally good from breakfast to Dinner. The staff was so friendly and would go that extra mile which you don’t see that often. The casino people were helpful and understanding even though I had not played the machines before. We will certainly book again.

We had originally booked for the Pullman Cairns International but due to a footballers bubble we could not be accommodated there. We were relocated to The Reef Hotel Casino where we very happy; our room was on level 5 (Room 507) with a view towards the mountains. The amenities were first class and there was no noise from outside or inside the hotel to disturb us. This room had a separate toilet and washbasin, the bathroom had twin washbasins, marble shower with seat and rain shower plus a spa bath which you could lie in, pull back the shutters and watch TV…! The large white towels were very soft and fluffy and the toiletries were plentiful. The King bed was super comfortable and so were the pillows. The room had a large flat screen TV, tea and coffee making facilities which included a Nespresso machine which got plenty of use! The fridge was a good size and there was plenty of room for clothing in the wardrobe and drawers. Slippers and toweling robes were also provided. The room also had bedside tables, a desk with two chairs, a lounge and coffee table. The balcony also had a coffee table and two chairs. The flooring was a mixture of wood at the entry, marble in the bathroom and carpet in the bedroom. This is a very well run hotel and the staff were very helpful and friendly. We ate in two of the restaurants; The Flinders Bar and Grill and The Merchant Café and also utilised the room service menu. All the meals we had were very well priced and enjoyable. I would also like to thank the management particularly (Luke) for organising our stay here. We would also like to thank the management for the bottle of champagne, chocolates and card they sent to our room for our 52nd wedding anniversary; it was a lovely touch and so very much appreciated. Thanks heaps!

Very clean and sizeable room with everything you need. Only disappointment was the lack of places to eat in the hotel. Restaurant closed Sunday and Monday night’s however still advertising open 7 night per week.

Once again my wife and i can not say enough about the Pullman Reef Hotel Casino. From the location, the staff ,amenities one could go on to list all , though i am sure you know them .

Very impressed with the airport transfer and attentive staff at check in . However I was not made aware of no mini bar and not 24 Jr room Service . Awoke at 4 am To find no cold drinks on the fridge . The front desk was kind enough to order me a taxi to take me to the night owl . Apart from That small hiccup I enjoyed my stay and I am Always very happy with the room And the staff . Service is always exceptional And nothing Is to much trouble . I have the hotel on my stay list when I visit cairns .

I always enjoy my stay at your hotel . Friendly staff with good customer service skills, and always willing to assist. Good sized large rooms with facilities meeting our needs Keep up the good work and congrats on staff selection and training Also thank you for the great local rates at this difficult Covid time - great value. See you again soon

I’ve stayed at this hotel several times before and it’s nice to see the same smiling faces year after year they obviously love working at the hotel. Great breakfast with very friendly and accommodating staff, spacious rooms with nice amenities, comfortable beds and selection of pillows, Will definitely stay here more often.