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Mantra Esplanade Cairns

Customer review rating 4.3/5 2,410 reviews

ALLSAFE approved hotel

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Mantra Esplanade Cairns
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+ 9 Services

Hotel extras

  • Best location in Cairns

  • Adjacent to the iconic Esplanade lagoon

  • 5 minutes walk to the Reef Fleet Terminal

  • Surrounded by restuarants, bars and shops

  • 10 minutes walk to the Cairns Convention Centre

Hotel location

Mantra Esplanade Cairns

53 57 The Esplanade
4870 cairns
australia

Tel: +611300092872

Fax: (+61)7/40464242

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 8km / 4 miles - Shuttle paying

GPS :-16.921305, 145.777742

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 116 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 116 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas Additional charge
    • High Speed internet
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
Access to property
  • Shuttle
    • CAIRNS AIRPORT Additional charge
    • CNS Additional charge

Our accommodation(s)

At Mantra Esplanade our comfortable air-conditioned accommodation has plush, modern interiors and great facilities including air-conditioning and in-room internet access (fees apply), making it the perfect sanctuary from which to enjoy bustling Cairns. Offering a range of comfortably furnished hotel rooms to spacious 1, 2 and 3 bedroom suites, Mantra Esplanade's accommodation caters to a wide range of travellers, with all rooms offering panoramic views of the ocean or city.

Our guest reviews for
Mantra Esplanade Cairns

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,410 reviews

TripAdvisor Rating 4.0/5

2,392 reviews

Great location for us

Customer review rating 4.5/5

Lyn B. Couples - 17/10/2021 Confirmed reviews ALL

The staff were so friendly & helpful, we had a great room. When we are back in cairns this will be the place we will again stay.

Customer review rating 4.0/5

Kaz Couples - 17/10/2021 Confirmed reviews ALL

Very nice room and hotel, excellent location. Water pressure in the shower was noisy and inconsistent so it was hard to have a peaceful shower.

Clean, comfortable, good location, helpful

Customer review rating 4.0/5

Ted Families - 15/10/2021 Confirmed reviews ALL

Staff were very helpful and the rooms nice. Outlook was pleasant and the location convenient to the CBD and waterfront

Very central location

Customer review rating 4.0/5

Ken Couples - 15/10/2021 Confirmed reviews ALL

Enjoyed our stay room was comfortable and met our needs

Hello 2001.

Customer review rating 1.0/5

Darren B. Solo - 14/10/2021 Confirmed reviews ALL

Out dated,this is a corporate hotel, don't waste your money if your holidaying stay somewhere else.

Dear Darren B., Thank you for taking the time to tell us about your experience at the Mantra Esplanade Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, Sincerely, Leah Sullivan Front Office Manager

Nice Place, Great Location, Clean and Tidy and wonderful Staff. Special thanks to Renee!

Customer review rating 5.0/5

Katie B. Families - 14/10/2021 Confirmed reviews ALL

We were very happy with our stay at the Mantra Esplanade Cairns. Our apartment was sizeable for a family of 5, clean and tidy. Air conditioning units worked well. We joined the hotel group for the free wifi and it was all user friendly. The location was amazing and we did not require a car for the first half of our stay. Opposite the lagoon and walking distance to just about everything. We had a faulty shower head in one of the two bathrooms the night before we left but staff were very helpful and kind towards the situation. This was not a big deal however as we had two bathrooms in our apartment. A special thank you to Renee in reception who was lovely to deal with and also helped us out outside of the hotel when one of us was a bit sea sick from a trip to Green Island. This kindness and compassion will not be forgotten and we really appreciated it. She will be the reason as to why we re-book at the Mantra Esplanade as she was so lovely and the staff are very helpful. Thanks Renee and thank you Mantra for a great stay!

Spacious apartment that is centrally located

Customer review rating 4.5/5

Paul M. Families - 14/10/2021 Confirmed reviews ALL

We have been to the Mantra last year and chose to came back here this year as we liked the apartment style accommodation

Work stop over

Customer review rating 4.0/5

Ed Business - 11/10/2021 Confirmed reviews ALL

great location, good restaurants who will charge back.

Friendly staff

Customer review rating 4.5/5

Helena Couples - 10/10/2021 Confirmed reviews ALL

The best thing was the staff and how helpful they were. Bed was comfortable and clean neat rooms. Self- serviced which was fine as you could ask for what you needed. Great location, could be a bit noisy for older couples.

Customer review rating 2.0/5

Nick Couples - 10/10/2021 Confirmed reviews ALL

Checkin staff very friendly and helpful but Rooms in poor condition

good location and bed

Customer review rating 4.5/5

Anonymous Business - 10/10/2021 Confirmed reviews ALL

good

Well located

Customer review rating 5.0/5

Anonymous Solo - 09/10/2021 Confirmed reviews ALL

Very good, very comfy & satisfying

Great location

Customer review rating 5.0/5

Daphne B. Families - 08/10/2021 Confirmed reviews ALL

Lovely friendly staff at front dest, always ready to give you a smile and chat on entry, made you feel very welcome

Customer review rating 5.0/5

Shanelle B. Business - 07/10/2021 Confirmed reviews ALL

It was a great tropical environment, friendly and efficient, smiling staff which makes a difference. The room was lovely, clean and comfortable and the position just beautiful. Overall a wonderful experience.

Great place to stay

Customer review rating 4.5/5

Matt Families - 07/10/2021 Confirmed reviews ALL

We had a fantastic trip to Cairns and our 2 bedroom apartment was perfect. I would give a 10 but the place needs a fresh coat of paint.

Excellent location

Customer review rating 4.0/5

Judy Friends - 07/10/2021 Confirmed reviews ALL

Loved our stay here, Pool amazing, apartment clean but with a little maintenance could be perfect eg: door could be painted, curtains should be fixed .. simple things ?? Location excellent, across road from lagoon but easy walk to shops restaurants etc. SOME housekeeping staff need some customer service training, at least to sound happy when they say good morning or are asked simple things ??

Bad start

Customer review rating 3.5/5

Marian Solo - 07/10/2021 Confirmed reviews ALL

I arrived at approximately 1am from interstate, very tired and looking forward to a good sleep. I had a shower, climbed into bed, pulled up the bedspread and immediately smelled urine from it. I tried to contact reception but the phone was not working. I put the bedspread on the floor and tried to sleep. I didn't sleep very well, it was cold and I was very annoyed! I wondered how something like this could happen? The remotes were covered for COVID reasons, yet basic bed clothes aren't being washed in between patrons? In the morning the staff were very pleasant and I was allocated a new room. Unfortunately though, this tainted my stay. The hotel seemed to have plenty (if not too many) reception staff and clearly not enough house keeping. Otherwise, it is very well located and the reception staff were very pleasant and helpful with booking trips for me.

Fabulous location right on the seafront, Incredible, friendly extremely helpful Staff.

Customer review rating 5.0/5

Loraine &. P. C. Couples - 06/10/2021 Confirmed reviews ALL

We were Locked out of New Zealand due a Covid outbreak and did not know when we would be able to go home. All of the Staff were incredibly friendly and helpful and went out of their way to help us in every way, in an very stressful period in our lives. The outstanding members of staff were Roxy and Jeremy on the front desk and Ruth on the Housekeeping side. These 3 were outstandingly helpful, but everyone else was great as well. They all made the 50 days we were in locked out of our home, in Cairns, not only bearable but enjoyable as well. We look forward to returning to the the Mantra Esplanade, Cairns as soon as the world returns back to normal again.

Great stay at excellent location

TripAdvisor rating 5.0/5

rahulkapur_1983 12/02/2021 TripAdvisor review

My wife and I stayed here for 3 nights and were greeted with very good customer service. The one bedroom apartment we stayed in was clean, cutlery and crockery was in plastic wraps after being thoroughly cleaned, the location is excellent with two exit doors providing easy access and the building is charming. Really nice and helpful reception staff who did not hesitate providing additional toiletries etc when required plus the desk was 24/7. We will definitely stay here again.

Not as good as i expected

TripAdvisor rating 3.0/5

tantanl_91 23/08/2020 TripAdvisor review

It was disappointing and I've learnt I must read the fine print. My partner suffers from bad sinus and with not having the room cleaned for 5 days the dust defiantly affected him making it an uncomfortable stay. In the fine print of the terms and conditions of staying at the Mantra it states they only clean the rooms if you stay longer than 7 days, but we did not know about this until we were checking in. The rooms felt dirty and dusty when we arrived, mould in bathroom and its needing a bit of a clean up. We thought that during this time with covid that places would be alot cleaner. It was never a hassle to ask the staff at the front desk for clean towels, more soap, milk or toilet paper but we are just use to them being freshened up at every other Accor hotel we have been too. For these reasons we won't be staying at Mantra's again. We were not offered our drinks on arrival being silver members. But the young man at the desk was lovely. The location of the hotel was great walking distance from everywhere we needed to go.

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