Mantra Esplanade Cairns 4 stars

Customer review rating (ALL Rating) 4.4/5 1,840 reviews

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Description

Hotel extras

  • Enjoy our onsite lagoon style pool, fully equipped gym and whirlpool spa.

  • Adjacent to the iconic Esplanade lagoon, perfect on those hot, Tropical North Queensland days

  • An easy 5 minute walk to the Reef Fleet Terminal

  • Surrounded by restaurants, bars and shops for you to go out and explore during your stay

  • Just a 10 minute walk to the Cairns Convention Centre

Our accommodation(s)

Hotel location

Mantra Esplanade Cairns

53 57 The Esplanade
4870 CAIRNS
Australia

GPS:-16.921305, 145.777742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,840 reviews

TripAdvisor Rating  4.0/5  2,557 reviews

Good stay, great location

TripAdvisor rating 4.0/5

Tamara v TripAdvisor review

Hotel kindly gave us a 1pm check-in so my 3yr old could sleep. Check-in was random - 2 managers talking to each other and taking up the computers on the small front desk didn't acknowledge me at all, then the receptionist did so and tried to manoeuvre around them to check me in, all whilst they seemingly were oblivious to anything happening in their vicinity including her being inconvenienced by them. I am an Accor reward member and this wasn't acknowledged or referenced and certainly none of the niceties received. Room was more dated than any of the photos show. Paid for esplanade/"water view" and got trees even though on the 5th floor, which was disappointing as we booked that view knowing we would be there a lot with the 3yr day sleeps, and thought we could at least enjoy a view. Still nice to watch the esplanade goings on. 2 air con units on the balcony blow you away whilst sitting on the balcony. Have to sit right at the railing edge to avoid it. The bedroom in the 1brm apartment is tiny and there is barely room to move around the bed. Beds comfy enough. Spacious bathroom and loungeroom though. Kitchen not supplied with even salt & pepper sachets or some condiments sachets like vegemite/honey/jam, basics like napkins or paper towel, which would have been nice. Maybe opportunity to wow with a small bfast welcome hamper with small cereal box and a couple of these things to start you off or suggest where you can get the small versions of things/have them for sale. You don't want to be buying all that stuff in big form when you are from out of town, or eat out every meal. The 2nd room to our dual key (standard king room) was extremely spacious. I was worried with having the 3yr old in that room that she wouldn't be able to find us in the other apartment if she woke in the night, but there isn't as much space between the 2 rooms as what the photos show, so was super easy for us to work with and good for a family/group. It felt like because we had specified 3 people in the room though, the 4th of everything was removed - only 3 chairs at the little dining table, 3 plates/bowls etc. Weird! And too bad if you had friends join you for a meal or something. Meant we had to wash up all the time which was annoying. Pool was nice but freezing. We were at the end next to the construction but didn't hear anything. Super location convenient to everything you need around that area. Highly recommend Yaya's Greek Restaurant - we had an AMAZING meal and service experience there with friends. All in all a good stay and will stay again - in July in fact!

Rather disappointing!

Customer review rating 2.5/5

Helen Y. Families - Confirmed reviews ALL

We have stayed often at the Mantra Esplanade. We like the apartments as it is more homely and easy to prepare meals. This time we were disappointed, not only the cleanliness but the service. Upon arrival our room smelt very musty and mouldy, so I asked if there was another room. It also did not have towels in there or the normal welcome drink. I was given a better room but the furniture was extremely tatty and the room not the cleanest standard that normally I have witnessed. I asked for our welcome drink and it never arrived. I am in two minds whether we will go back. The place has certainly lost the standard it had even last year!

Well located. Good stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The only issue was the sheets were smelling. Looks like not dried properly and with Cairns humidity. Also the spare blanket had a bit of a urine smell. Maybe do some Q A on the linen I have stayed here many times over 10 years and never had this problem

Dear Anil, Thank you for sharing your feedback. We appreciate your loyalty over the past 10 years. We apologize for the inconvenience caused by the linen's odour. Rest assured, we will review our linen quality assurance processes to prevent such occurrences in the future. Your comfort is our top priority, and we will address this matter promptly. We hope to welcome you back for an improved experience. Warm regards, Tiago Cunha Front-Office Manager

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Staff was rude

Dear Nikara, We are disheartened to hear about your experience. We sincerely apologize for any inconvenience caused. If you'd like to further discuss this situation, please do not hesitate to contact me on ti… Your feedback is valuable to us. Best regards, Tiago Cunha Front-Office Manager

Well located, a bit dirty

Customer review rating 3.5/5

Sara Friends - Confirmed reviews ALL

Customer service was amazing and hospitality was great! They were really accommodating, kind and considerate to what we needed. However, there were a few stains on the bedsheets and pillows which were a bit unsettling. Overall, location was very convenient and we had a great time with our friends.

Dear Sara, Thank you for your feedback. We are delighted to hear that you appreciated our customer service and hospitality. Your kind words are truly encouraging. We apologize for the inconvenience caused by the cleanliness issues you encountered. Our housekeeping team will be reminded to ensure the highest standards are maintained. It's great to know that you found our location convenient and had a wonderful time with your friends. We hope to welcome you back for an even better experience. Best regards, Tiago Cunha Front-Office Manager

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