Mantra Esplanade Cairns 4 stars

Customer review rating (ALL Rating) 4.4/5 1,797 reviews

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53 57 The Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Enjoy our onsite lagoon style pool, fully equipped gym and whirlpool spa.

  • Adjacent to the iconic Esplanade lagoon, perfect on those hot, Tropical North Queensland days

  • An easy 5 minute walk to the Reef Fleet Terminal

  • Surrounded by restaurants, bars and shops for you to go out and explore during your stay

  • Just a 10 minute walk to the Cairns Convention Centre

Our accommodation(s)

Hotel location

Mantra Esplanade Cairns

53 57 The Esplanade
4870 CAIRNS
Australia

GPS:-16.921305, 145.777742

Telephone
Fax +61 7 4046 4242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,797 reviews

TripAdvisor Rating  4.0/5  2,592 reviews

Great location

Customer review rating 3.5/5

K Families - Confirmed reviews ALL

So handy to everything, large apartment that is clean and tidy

Dear Kylie, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Cluster General Manager

Comfortable Stay

Customer review rating 3.5/5

Mcbottom Families - Confirmed reviews ALL

Comfortable room well located in the heart of the city. Close to restaurants and retail shops. Room overlooked both the mountains and the lagoon. Was a short walk to the ferry terminal. Car parking is apparently first in best dressed’ although this was not communicated upon checkin. One night we could not park our car. Hotel suggestion, go park on the street, alas no street parking. This is one thing that needs to be addressed. Gym was small with minimal equipment. Some equipment was out of order. We didn’t use the pool as the temperature was cold. Lagoon was warmer.

Dear Donna, Thank you for taking the time to share your feedback with me - it is valued and appreciated. I am sorry we did not meet your expectations on this recent stay. Please rest assured I follow up with our relevant team members and department leaders to address your concerns that you have highlighted in your feedback. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Cluster General Manager

disappointing room

Customer review rating 1.0/5

Nadine Families - Confirmed reviews ALL

was put in a disabled room the bathroom flooded each time shower was used, to which front desk person knew and told us to just get extra towels to mop it up, no hot water night 1, minimal day 2, on checking why I was not in the room I had booked, 1 bedroom unit, I was told that it was because I booked on line and next time I should book directly with Mantra and that she couldn't see my booking or the amount I had paid but could see I am an accor silver member and next time to book directly. The location of The Mantra Esplanade is so good but to have my Mum and myself in such a small space with a bathroom floor with soggy towels for a two night stay was not enjoyable to say the least

Dear Nadine, Thank you for taking the time to share your feedback with me - it is valued and appreciated. I am sorry we did not meet your expectations on this recent stay. Please rest assured I am working with our team to address the concerns you have highlighted in your feedback. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Cluster General Manager

well located, rooms spacious

Customer review rating 4.5/5

Kirra Business - Confirmed reviews ALL

Front desk was very helpful and provided plenty of info along with supplies to use in the room, such as extra coffee and dish washing liquid

Dear Greg, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us, especially our location, room and service. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Cluster General Manager

Good location

Customer review rating 3.0/5

Belinda Families - Confirmed reviews ALL

The room was fine but dated. Heavy staining on carpets etc. Location was excellent.

Dear Belinda, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us including our location. I am pleased to advise we have commenced planning for refurbishment which will revitalise our rooms. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Cluster General Manager

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Other web-users rate our hotel

  • 890 reviews 9.6/10 Location
  • 1,047 reviews 6.9/10 Room
  • 917 reviews 8.5/10 Service
  • 72 reviews 5.6/10 WiFi
  • 389 reviews 6/10 Cleanliness
  • 217 reviews 4.6/10 Amenities
  • 148 reviews 6.1/10 Pool
  • 137 reviews 6.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.