Mantra Esplanade Cairns

I was surprised that our room was so small and very tired looking, I have recently stayed at another Hotel on the Esplanade that was a little further away but much better both in presentation and price. I will stay there again and walk or Uber to the wharf

Good! Just wish there was daily cleaning services but besides that it was pleasant

We really enjoyed our stay here!! It was located right in the centre of town, just a short walk to the wharf where we did all of our day trips out to the reef. The staff were all so lovely and helpful as well.

We enjoyed our stay , staff were just so friendly. Quick walk to everything. Air con wasn’t working as well as it should but still comfortable. Only miss hap was smoke atlas going off in building at 7.30 in the morning due to someone burning their food and opening hallway doors. Very comfortable unit. Needs a tv in bedroom though. Would stay again.

Pretty disappointed to walk into our room and see how outdated the hotel was. Looks nice from the outside and through to reception and then you walk into a VERY old room and old mismatched furnishings. We stayed for 6 days and no room service was offered, which I think is a bit silly on your end as that requires more cleaning once departed. Staff were pretty crappy with checking in. Never updating us on our room status whilst we sat there with a very tired toddler screaming and crying and watching them check in everyone before us. Definitely wouldn't stay here again and would try Mantra Trilogy.

Jake really helped my girlfriend and enabled a great stay. I'll be back.

Reception staff and cleaners were absolutely lovely and very attentive, could not fault the customer service side of things. However, the rooms need a solid refurbishment. Good location, but just feels very worn out.

Friendly check in staff, unique room decor, accessible room ticked all boxes, bed and pillows quite comfortable husband enjoyed smokers balcony, great view of Parklands, mesmerized by early morning bats flights , fantastic to have free parking on site.

Beautifully appointed rooms and great view. Within walking distance of any restaurants and waterfront

My wife and I stayed here for 3 nights and were greeted with very good customer service. The one bedroom apartment we stayed in was clean, cutlery and crockery was in plastic wraps after being thoroughly cleaned, the location is excellent with two exit doors providing easy access and the building is charming. Really nice and helpful reception staff who did not hesitate providing additional toiletries etc when required plus the desk was 24/7. We will definitely stay here again.

It was disappointing and I've learnt I must read the fine print. My partner suffers from bad sinus and with not having the room cleaned for 5 days the dust defiantly affected him making it an uncomfortable stay. In the fine print of the terms and conditions of staying at the Mantra it states they only clean the rooms if you stay longer than 7 days, but we did not know about this until we were checking in. The rooms felt dirty and dusty when we arrived, mould in bathroom and its needing a bit of a clean up. We thought that during this time with covid that places would be alot cleaner. It was never a hassle to ask the staff at the front desk for clean towels, more soap, milk or toilet paper but we are just use to them being freshened up at every other Accor hotel we have been too. For these reasons we won't be staying at Mantra's again. We were not offered our drinks on arrival being silver members. But the young man at the desk was lovely. The location of the hotel was great walking distance from everywhere we needed to go.

the hotel was great, clean, with a great view from the balcony. the staff was really accomodating and i really recommend this hotel for travellers who want direct access to Cairns Esplanade. I wasn't provided with my beverage vouchers as I should have because of my membership status but all in all a great stay.

A very comfortable 5 night stay at a very reasonable tariff. We chose not to have our room serviced but fresh towels and more coffee, toiletries were readily available on request. We stayed in a modern, comfortable and clean apartment with a small kitchenette. The only disappointment was that the website advertises that it has a gym; it should also advise that it is currently closed due to health restrictions.

very good service on reception .Staffs were friendly and helpful . Perfect location to go everywhere . casino was very close . Lots of Restaurants , Pubs and takeaways nearby . Esplande right opposite the hotel for agreat swim .

The hotel is across the road from the Esplanade with great easy walks along the waterfront and easy access to eateries and shops . Reception staff were very friendly, helpful and understanding. The only negative was lack of assistance with baggage.