Mantra Esplanade Cairns 4 stars

Customer review rating (ALL Rating) 4.4/5 1,534 reviews

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53 57 The Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Enjoy our onsite lagoon style pool, fully equipped gym and whirlpool spa.

  • Adjacent to the iconic Esplanade lagoon, perfect on those hot, Tropical North Queensland days

  • An easy 5 minute walk to the Reef Fleet Terminal

  • Surrounded by restaurants, bars and shops for you to go out and explore during your stay

  • Just a 10 minute walk to the Cairns Convention Centre

Our accommodation(s)

Hotel location

Mantra Esplanade Cairns

53 57 The Esplanade
4870 CAIRNS
Australia

GPS:-16.921305, 145.777742

Telephone
Fax +61 7 4046 4242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,534 reviews

TripAdvisor Rating  4.0/5  2,613 reviews

Customer review rating 2.5/5

Damian B. Business - Confirmed reviews ALL

Dated room, old water damaged cupboard doors in shower, out dated decor in room,

Dear Damian, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. However, we regret that the condition of your room did not meet your expectations. Your insights will be considered in our ongoing efforts to enhance the guest experience. Best regards, Harry Ha General Manager

Customer review rating 4.0/5

Sharon H. Couples - Confirmed reviews ALL

We had a great stay at this hotel. The location was excellent and the room itself was comfortable. Upon arrival, we noticed that one pillow was missing from the bed. We later found it in the closet, but unfortunately it had a lot of hair on it. We reported this to the reception, and they handled the situation quickly and kindly. Thank you for the friendly service!

Dear Sharon, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found our location to be excellent and your room comfortable. We sincerely apologize for the oversight regarding the pillow's condition and appreciate your understanding as our team addressed the matter promptly. Your compliments about our staff's service are greatly valued, and we will continue to strive for excellence in all areas of our hospitality. Best regards, Harry Ha General Manager

Customer review rating 5.0/5

Michele M. Couples - Confirmed reviews ALL

GREAT

Dear Michele, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our welcoming reception, room quality, and views. We look forward to welcoming you back to Mantra Esplanade Cairns in the future. Best regards, Harry Ha General Manager

Pretty solid venue that has been tidied up

TripAdvisor rating 4.0/5

shoeless1963 TripAdvisor review

Second stay at the property and starting to quite like it. Brilliantly located right on the seafront and easy walking distance to everywhere. Rear exit also goes past a pretty little museum area that is lit at night. Believe the rooms have had some TLC in the last 18 months since our last visit and new carpet fitted maybe? Still the 80s style 'in-the-bath' shower but bathrooms clean and functional. Hotel options sparse and a tad binary - OK and very not OK - in Cairns but Esplanade is overall value-for-money. Amusing to see that some of the rooms have very long-term residents in - they do monthly or longer rentals - with small plantations on the balconies. Reception staff friendy but not a full-service venue.

Dear Shoeless1963, Thank you for your thoughtful feedback regarding your recent stay at Mantra Esplanade Cairns. We are delighted to hear that you found our location convenient and enjoyed the improvements made to the property since your last visit. It is always rewarding to know that our efforts to enhance the guest experience are appreciated. We acknowledge your comments about the bathroom facilities and understand that the design may not meet everyone's preferences. Your mention of our reception team's friendliness is appreciated, and we strive to create a welcoming atmosphere for all our guests. While we do offer various room options, we understand the importance of full-service amenities and will continue to evaluate our offerings in this regard. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Harry Ha General Manager

Customer review rating 1.5/5

Parry M. Business - Confirmed reviews ALL

2 of your male staff were very kind and tried to service as best they could, your female staff let us down. Your front desk female person was rude and rolled her eyes then we asked for basically anything.....then we asked a women who was cleaning rooms if it was possible to get a garbage bag, she stormed off and grabbed a bag threw it at us and said very angrily "You have a great day...I am not!" We were also disappointed that rooms were only made up once in a 7 day period. The best thing you have going for you is your location. Service and Staff behaviour is the worst thing going for you. Will never stay at the Mantra Esplanade again

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Other web-users rate our hotel

  • 889 reviews 9.7/10 Location
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  • 134 reviews 6.1/10 Value

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