Mantra Esplanade Cairns

We loved every bit

Clean Room, friendly staff .

All of the staff where extremely friendly and helpful

I had a lovely stay. Hotel is in the best location opposite lagoon, close to restaurants and reef terminal. Staff were polite, friendly and helpful.

Excellent

excellent location surrounded by a plethora of eateries all within walking distance, great views from the balcony,

Very friendly staff, very clean room.

We stayed 3 nights due to Covid reschedule. They were very accommodating for our last minute booking. Check in staff were super friendly and efficient, simple checkin procedure. We booked a 2 bedroom apartment with a rollaway bed in the living room as we have 3 children. Apartment was very spacious, clean, bright and fully equipped. It would of been nice just to have more fully stocked kitchen as was very limited. No baking trays or cooking dishes were provided. Our spa bath also did not work however they do not say a spa bath is included so this could be why. Would of been nice if it did work. Pool was nice although Jacuzzi was cold. Overall a great stay and would definitely recommend.

A warm welcome and friendly service.

Our stay at the Mantra was a little Bland. We paid an extra $50 per night to have ocean views however they were really views of the adjacent trees with the ocean in the background. We intended to use the gym however it was pretty limited so we didn't bother. The Parking was good and it was a good central location. The room we had was comfy while a little pokey. The bin was in the bathroom and as there was no maid service and no chute to empty it into, it was overflowing by the time we left. There was no place for the jug so we had to plug it in in the bathroom to boil. There were poorly repaired tiles visible above the bath. Towel hooks were poorly designed and placed so towels constantly fell off them. While serving its purpose of accommodation there was definitely no wow factor to speak of.

The staff were very helpful and friendly.

We would definitely stay at Mantra Esplanade again. Great location, ocean views and very helpful friendly staff.

My wife and I stayed here for 3 nights and were greeted with very good customer service. The one bedroom apartment we stayed in was clean, cutlery and crockery was in plastic wraps after being thoroughly cleaned, the location is excellent with two exit doors providing easy access and the building is charming. Really nice and helpful reception staff who did not hesitate providing additional toiletries etc when required plus the desk was 24/7. We will definitely stay here again.

It was disappointing and I've learnt I must read the fine print. My partner suffers from bad sinus and with not having the room cleaned for 5 days the dust defiantly affected him making it an uncomfortable stay. In the fine print of the terms and conditions of staying at the Mantra it states they only clean the rooms if you stay longer than 7 days, but we did not know about this until we were checking in. The rooms felt dirty and dusty when we arrived, mould in bathroom and its needing a bit of a clean up. We thought that during this time with covid that places would be alot cleaner. It was never a hassle to ask the staff at the front desk for clean towels, more soap, milk or toilet paper but we are just use to them being freshened up at every other Accor hotel we have been too. For these reasons we won't be staying at Mantra's again. We were not offered our drinks on arrival being silver members. But the young man at the desk was lovely. The location of the hotel was great walking distance from everywhere we needed to go.

the hotel was great, clean, with a great view from the balcony. the staff was really accomodating and i really recommend this hotel for travellers who want direct access to Cairns Esplanade. I wasn't provided with my beverage vouchers as I should have because of my membership status but all in all a great stay.