Mantra Esplanade Cairns

We were very happy with our stay at the Mantra Esplanade Cairns. Our apartment was sizeable for a family of 5, clean and tidy. Air conditioning units worked well. We joined the hotel group for the free wifi and it was all user friendly. The location was amazing and we did not require a car for the first half of our stay. Opposite the lagoon and walking distance to just about everything. We had a faulty shower head in one of the two bathrooms the night before we left but staff were very helpful and kind towards the situation. This was not a big deal however as we had two bathrooms in our apartment. A special thank you to Renee in reception who was lovely to deal with and also helped us out outside of the hotel when one of us was a bit sea sick from a trip to Green Island. This kindness and compassion will not be forgotten and we really appreciated it. She will be the reason as to why we re-book at the Mantra Esplanade as she was so lovely and the staff are very helpful. Thanks Renee and thank you Mantra for a great stay!

We have been to the Mantra last year and chose to came back here this year as we liked the apartment style accommodation

great location, good restaurants who will charge back.

The best thing was the staff and how helpful they were. Bed was comfortable and clean neat rooms. Self- serviced which was fine as you could ask for what you needed. Great location, could be a bit noisy for older couples.

Checkin staff very friendly and helpful but Rooms in poor condition

good

Very good, very comfy & satisfying

Lovely friendly staff at front dest, always ready to give you a smile and chat on entry, made you feel very welcome

It was a great tropical environment, friendly and efficient, smiling staff which makes a difference. The room was lovely, clean and comfortable and the position just beautiful. Overall a wonderful experience.

We had a fantastic trip to Cairns and our 2 bedroom apartment was perfect. I would give a 10 but the place needs a fresh coat of paint.

Loved our stay here, Pool amazing, apartment clean but with a little maintenance could be perfect eg: door could be painted, curtains should be fixed .. simple things ?? Location excellent, across road from lagoon but easy walk to shops restaurants etc. SOME housekeeping staff need some customer service training, at least to sound happy when they say good morning or are asked simple things ??

I arrived at approximately 1am from interstate, very tired and looking forward to a good sleep. I had a shower, climbed into bed, pulled up the bedspread and immediately smelled urine from it. I tried to contact reception but the phone was not working. I put the bedspread on the floor and tried to sleep. I didn't sleep very well, it was cold and I was very annoyed! I wondered how something like this could happen? The remotes were covered for COVID reasons, yet basic bed clothes aren't being washed in between patrons? In the morning the staff were very pleasant and I was allocated a new room. Unfortunately though, this tainted my stay. The hotel seemed to have plenty (if not too many) reception staff and clearly not enough house keeping. Otherwise, it is very well located and the reception staff were very pleasant and helpful with booking trips for me.

We were Locked out of New Zealand due a Covid outbreak and did not know when we would be able to go home. All of the Staff were incredibly friendly and helpful and went out of their way to help us in every way, in an very stressful period in our lives. The outstanding members of staff were Roxy and Jeremy on the front desk and Ruth on the Housekeeping side. These 3 were outstandingly helpful, but everyone else was great as well. They all made the 50 days we were in locked out of our home, in Cairns, not only bearable but enjoyable as well. We look forward to returning to the the Mantra Esplanade, Cairns as soon as the world returns back to normal again.

My wife and I stayed here for 3 nights and were greeted with very good customer service. The one bedroom apartment we stayed in was clean, cutlery and crockery was in plastic wraps after being thoroughly cleaned, the location is excellent with two exit doors providing easy access and the building is charming. Really nice and helpful reception staff who did not hesitate providing additional toiletries etc when required plus the desk was 24/7. We will definitely stay here again.

It was disappointing and I've learnt I must read the fine print. My partner suffers from bad sinus and with not having the room cleaned for 5 days the dust defiantly affected him making it an uncomfortable stay. In the fine print of the terms and conditions of staying at the Mantra it states they only clean the rooms if you stay longer than 7 days, but we did not know about this until we were checking in. The rooms felt dirty and dusty when we arrived, mould in bathroom and its needing a bit of a clean up. We thought that during this time with covid that places would be alot cleaner. It was never a hassle to ask the staff at the front desk for clean towels, more soap, milk or toilet paper but we are just use to them being freshened up at every other Accor hotel we have been too. For these reasons we won't be staying at Mantra's again. We were not offered our drinks on arrival being silver members. But the young man at the desk was lovely. The location of the hotel was great walking distance from everywhere we needed to go.