Mantra Esplanade Cairns 4 stars

Customer review rating (ALL Rating) 4.4/5 1,674 reviews

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53 57 The Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Enjoy our onsite lagoon style pool, fully equipped gym and whirlpool spa.

  • Adjacent to the iconic Esplanade lagoon, perfect on those hot, Tropical North Queensland days

  • An easy 5 minute walk to the Reef Fleet Terminal

  • Surrounded by restaurants, bars and shops for you to go out and explore during your stay

  • Just a 10 minute walk to the Cairns Convention Centre

Our accommodation(s)

Hotel location

Mantra Esplanade Cairns

53 57 The Esplanade
4870 CAIRNS
Australia

GPS:-16.921305, 145.777742

Telephone
Fax +61 7 4046 4242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,674 reviews

TripAdvisor Rating  4.0/5  2,607 reviews

Customer review rating 4.5/5

Cleone G. Families - Confirmed reviews ALL

Good sized rooms, clean, kitchen had everything we required. No hot water on the first night though which was a bit sad after travelling all day.

Dear Cleone, Thank you for your kind words regarding our location, room size, and cleanliness. I sincerely apologize for the inconvenience of the hot water issue during your stay, and I appreciate your understanding. Warm regards, Harry Ha General Manager

Customer review rating 2.0/5

Josephine B. Business - Confirmed reviews ALL

The reception staff were lovely and the location was amazing. However, both the toilet and the shower/bath were not clean enough i.e. hair and grime. Not including daily room tidy was super disappointing too.

Customer review rating 3.5/5

Erna J. Solo - Confirmed reviews ALL

Well located on the esplanade with great views from the esplanade view room but maintenance has let them down. The air conditioner in the bedroom was not blowing cold air, the carpet had large stains, the bedding was just a sheet and a dated brown cover. It felt like it could be so much better without a huge spend!

Dear Erna, Thank you for your feedback regarding your recent stay at Mantra Esplanade Cairns. We are pleased to hear that you enjoyed the hotel's prime location and the beautiful views. However, we regret to learn about the maintenance issues you encountered, including the air conditioning and carpet condition. Your comments are valuable and will be taken into consideration as we continuously strive to enhance our guest experience. Sincerely, Harry Ha General Manager

Customer review rating 0.5/5

Carol A. M. Business - Confirmed reviews ALL

Room smelt strongly of urine and musty, sheets clean but bedding smelt bad. Woke up both days with severe headache. Painting had mould on it. Felt sick staying there and think it is unsafe. Overall tired a space - weeds on terrace and felt unsafe leaving doors open for fresh air when balcony easily accessible by others. Stayed many times over years with different organisations and this felt just mean and dirty this time - charging for internet very small towels now (and mine had holes).

Customer review rating 2.5/5

Adam C. Families - Confirmed reviews ALL

The room is overdue for a makeover, TV remote was held together with tape, most of the paid Foxtel channels didn't work, and some of the room walls are dirty or mouldy

Dear Adam, Thank you for your feedback. We appreciate your kind words about our location. We acknowledge your concerns regarding the room condition and amenities, and your comments will be reviewed as part of our ongoing efforts to enhance guest satisfaction. Sincerely, Harry Ha General Manager

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Other web-users rate our hotel

  • 910 reviews 9.6/10 Location
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  • 453 reviews 5.5/10 Comfort
  • 426 reviews 5/10 Cleanliness
  • 256 reviews 3.8/10 Vibe
  • 145 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.