Mantra Esplanade Cairns 4 stars

Customer review rating (ALL Rating) 4.4/5 1,432 reviews

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53 57 The Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Enjoy our onsite lagoon style pool, fully equipped gym and whirlpool spa.

  • Adjacent to the iconic Esplanade lagoon, perfect on those hot, Tropical North Queensland days

  • An easy 5 minute walk to the Reef Fleet Terminal

  • Surrounded by restaurants, bars and shops for you to go out and explore during your stay

  • Just a 10 minute walk to the Cairns Convention Centre

Our accommodation(s)

Hotel location

Mantra Esplanade Cairns

53 57 The Esplanade
4870 CAIRNS
Australia

GPS:-16.921305, 145.777742

Telephone
Fax +61 7 4046 4242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,432 reviews

Customer review rating 4.5/5

William B. Families - Confirmed reviews ALL

Great location right in the heart of Cairns. Walking distance to every necessity in town. Rooms had everything we needed. Probably a little outdated but for what we needed it was perfect.

Dear William, Thank you for your positive feedback regarding our location and the amenities provided in your room. We appreciate your understanding of the room's condition and are delighted that it met your needs during your stay. Best regards, Harry Ha General Manager

Customer review rating 1.5/5

Casey D. Business - Confirmed reviews ALL

The location was great, the room was average, and the staff service was poor. I was surprised when I was asked to pay the $100 incidentals deposit from my personal account, as I was travelling for work, and they basically said to me "If I trash the room then it's not covered, so if I don't pay it I will have to find someone else to stay". They then served someone else and left me standing there. I ended up paying the fee, but this is not how someone travelling for work should be spoken to when they are surprised that it was booked incorrectly, and they have a surprising cost they have to personally pay for. Apart from that, it was fine, but I felt very uncomfortable with that particular staff member for the remainder of my stay.

Dear Casey, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Esplanade Cairns. I appreciate your comments and would like to address your concerns. I am glad to hear that you enjoyed our prime location. However, I regret to learn about your experience with our staff. The incidentals deposit is a standard policy that is applied uniformly to all guests, intended to cover any potential damages during a stay. I apologize if this policy was not communicated clearly and for any discomfort caused by the interaction you experienced. It is our aim to ensure a welcoming environment for all guests, especially those traveling for work. Your feedback is invaluable, and I will share it with our team in order to enhance our service. Thank you once again for bringing these matters to my attention. Best regards, Harry Ha General Manager

Customer review rating 4.0/5

Irvin S. Couples - Confirmed reviews ALL

Thanks for the upgrade. Always appreciate it. I wish you have more place to redeem the drink voucher. Unable to use the one we have as the place was close.

Dear Irvin, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the upgrade and our location. We appreciate your suggestion regarding the drink voucher and will consider it for future improvements. Best regards, Harry Ha General Manager

Customer review rating 5.0/5

Graham D. Business - Confirmed reviews ALL

The first contact at reception was very professional and service was great. I enjoyed the accommodation it was most relaxing.

Dear Graham, Thank you for your positive feedback. We are pleased to hear that you found our reception staff professional and enjoyed your relaxing accommodation. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Harry Ha General Manager

Customer review rating 2.5/5

Logan D. Business - Confirmed reviews ALL

The hotel is nicely positioned conveniently however I have stayed a number of times and the quality of the room has a lot of variance. First time the room was amazing no issues 9/10 second time not as clean or maintained and third time my most recent stay the shower head was broken toilet seat had missing bolts general condition of the room was poor.

Dear Logan, Thank you for taking the time to provide feedback regarding your recent stay. I am pleased to hear that you appreciate our convenient location. However, I regret to learn that the quality and maintenance of your room did not meet your expectations. We strive to ensure that all accommodations are consistently clean and well-maintained, and I will certainly take your comments into consideration as we continually seek to improve our services. Best regards, Harry Ha General Manager

Other web-users rate our hotel

  • 865 reviews 9.7/10 Location
  • 1,077 reviews 6.5/10 Room
  • 851 reviews 8.2/10 Service
  • 36 reviews 4.6/10 WiFi
  • 387 reviews 5/10 Cleanliness
  • 256 reviews 3.9/10 Vibe
  • 231 reviews 4.8/10 Amenities
  • 129 reviews 6.6/10 Value

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