Mantra Esplanade Cairns

Customer review rating 4.3/5 1,363 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

+ 14 Services
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Room 1

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Hotel extras

  • Best location in Cairns

  • Adjacent to the iconic Esplanade lagoon

  • 5 minutes walk to the Reef Fleet Terminal

  • Surrounded by restuarants, bars and shops

  • 10 minutes walk to the Cairns Convention Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Esplanade Cairns

53 57 The Esplanade
4870
cairns
australia

Tel: +611300092872

Fax: (+61)7/40464242

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 8km / 4 miles - Shuttle paying

GPS :-16.921305, 145.777742

Our accommodation(s)

At Mantra Esplanade our comfortable air-conditioned accommodation has plush, modern interiors and great facilities including air-conditioning and in-room internet access (fees apply), making it the perfect sanctuary from which to enjoy bustling Cairns. Offering a range of comfortably furnished hotel rooms to spacious 1, 2 and 3 bedroom suites, Mantra Esplanade's accommodation caters to a wide range of travellers, with all rooms offering panoramic views of the ocean or city.

Hotel Room City View

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

Hotel Room Ocean View

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

Rooms

Our guest reviews for
Mantra Esplanade Cairns

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,363 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,297 reviews

Not as good as i expected

TripAdvisor rating 4.0/5

tantanl_91 23/08/2020 TripAdvisor review

It was disappointing and I've learnt I must read the fine print. My partner suffers from bad sinus and with not having the room cleaned for 5 days the dust defiantly affected him making it an uncomfortable stay. In the fine print of the terms and conditions of staying at the Mantra it states they only clean the rooms if you stay longer than 7 days, but we did not know about this until we were checking in. The rooms felt dirty and dusty when we arrived, mould in bathroom and its needing a bit of a clean up. We thought that during this time with covid that places would be alot cleaner. It was never a hassle to ask the staff at the front desk for clean towels, more soap, milk or toilet paper but we are just use to them being freshened up at every other Accor hotel we have been too. For these reasons we won't be staying at Mantra's again. We were not offered our drinks on arrival being silver members. But the young man at the desk was lovely. The location of the hotel was great walking distance from everywhere we needed to go.

good central hotel with easy access parking

TripAdvisor rating 4.0/5

jlMostro Couples - 16/08/2020 TripAdvisor review

the hotel was great, clean, with a great view from the balcony. the staff was really accomodating and i really recommend this hotel for travellers who want direct access to Cairns Esplanade. I wasn't provided with my beverage vouchers as I should have because of my membership status but all in all a great stay.

Clean, modern comfortable apartment in a central location.

TripAdvisor rating 4.0/5

Boyd J 24/07/2020 TripAdvisor review

A very comfortable 5 night stay at a very reasonable tariff. We chose not to have our room serviced but fresh towels and more coffee, toiletries were readily available on request. We stayed in a modern, comfortable and clean apartment with a small kitchenette. The only disappointment was that the website advertises that it has a gym; it should also advise that it is currently closed due to health restrictions.

holiday

TripAdvisor rating 4.0/5

154dipak 23/07/2020 TripAdvisor review

very good service on reception .Staffs were friendly and helpful . Perfect location to go everywhere . casino was very close . Lots of Restaurants , Pubs and takeaways nearby . Esplande right opposite the hotel for agreat swim .

Great Location

TripAdvisor rating 4.0/5

0kathy 30/06/2020 TripAdvisor review

The hotel is across the road from the Esplanade with great easy walks along the waterfront and easy access to eateries and shops . Reception staff were very friendly, helpful and understanding. The only negative was lack of assistance with baggage.

Great staff and location

Customer review rating 4.3/5

Michael R. Business - 06/04/2020 Confirmed reviews ALL

Staff excellent good clean rooms great location

Dear Mr r., We very much appreciate your comments regarding your stay at the Mantra Esplanade Cairns. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leah Sullivan Front Office Manager

The best to be expected in a lockdown

Customer review rating 4.3/5

Darren T. Couples - 02/04/2020 Confirmed reviews ALL

All was good, except the air conditioning leaked onto the lounge and carpet. There was no stove hood in the kitchen so we set off the alarm.

Dear Darren, We very much appreciate your comments regarding your stay at the Mantra Esplanade Cairns. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Sincerely, Leah Sullivan Front Office Manager

A lot of money for stained furnishings

Customer review rating 4.3/5

Judith W. Friends - 31/03/2020 Confirmed reviews ALL

Staff were friendly, yes it is well positioned. But it’s very dated, dirty old furnishings

Dear Judy W., Thank you for taking the time to tell us about your experience at the Mantra Esplanade Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed your feedback onto the owner and refurbishment team. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leah Sullivan Front Office Manager

Comfortable stay. Excellent restaurant

Customer review rating 4.3/5

Matt Business - 30/03/2020 Confirmed reviews ALL

Stayed here during work trip and with most of the Esplanade shutdown (restaurants etc) due to Covid-19. Thankfully the room service (no dine in option like all restaurants) from Vivaldis was exceptional! Came fresh to the door with even a pre-delivery phone call just before it was delivered. 2 entrees and 2 mains over the 2 nights - all magnificent! Thank you! ps Room cleaning need to be improved a tad.

Good location

Customer review rating 4.3/5

David Couples - 30/03/2020 Confirmed reviews ALL

Whilst the hotel was in a good location we were disappointed by our first impression as the room we were allocated had a damp musty smell . We requested a change of room and were moved to a fresher room on the other side of the building. The room was adequate for our needs but we found the concept of no maid service a bit strange and unfortunately the covid shutdown did not help as no facilities were available although this was out with the hotels control. The staff however were cheerful and helpful and could not be faulted

Dear Mr and Mrs T., Thank you for taking the time to tell us about your experience at the Mantra Esplanade Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, Sincerely, Leah Sullivan Front Office Manager

Well located

Customer review rating 4.3/5

Lawrence L. Business - 30/03/2020 Confirmed reviews ALL

Very accommodating due the the conditions we are having with the Conovirus. Staff were very helpful in letting me know where to get food and my early checkout.

Dear Mr l., We very much appreciate your comments regarding your stay at the Mantra Esplanade Cairns. It is always a pleasure to receive feedback. It is pleasing to hear the staff were helpful during your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Sincerely, Leah Sullivan Front Office Manager

great location

Customer review rating 4.3/5

Sharon B. Friends - 29/03/2020 Confirmed reviews ALL

Easy and friendly check in process. Staff very obliging with a room upgrade which was a treat to have esplanade view rather than city view which currently has views of a construction zone. Pool was nice although didn't use due to construction over the fence. We would have liked the spa to have at least warm water rather than quite cold. Hotel reception staff were quite pleasant and always had time to be friendly when walking past. Room was very nice although walls looked a little tired. Tours office was very handy and offered a good range of activities. Location opposite the lagoon was fantastic. Will stay here again.

Well located

Customer review rating 4.3/5

Anonymous Couples - 26/03/2020 Confirmed reviews ALL

Quiet

Dear Helen, We very much appreciate your comments regarding your stay at the Mantra Esplanade Cairns. It is always a pleasure to receive feedback and I am pleased to her you had a quiet stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leah Sullivan Front Office Manager

Well located, good facilities and helpful staff

Customer review rating 4.3/5

M D. Couples - 24/03/2020 Confirmed reviews ALL

Very impressed with the apartment facilities. Washing machine and tumble dryer a real bonus. Staff were very friendly and helpful. Brilliant location on the esplanade near the boats and shops.

Dear Michael, We very much appreciate your comments regarding your stay at the Mantra Esplanade Cairns. It is always a pleasure to receive positive feedback. It is pleasing to hear you enjoyed our excellent location and the staff were friendly and helpful during your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leah Sullivan Front Office Manager

Great location, very comfortable

Customer review rating 4.3/5

Fiona Business - 23/03/2020 Confirmed reviews ALL

Had a brief overnight stay. The staff were very helpful and friendly, room was very comfortable and quiet and the location was great!

Dear Fiona, We very much appreciate your comments regarding your stay at the Mantra Esplanade Cairns. It is always a pleasure to receive feedback and it is pleasing to hear you enjoyed our great location and the staff were helpful and friendly! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leah Sullivan Front Office Manager

great stay

Customer review rating 4.3/5

Heather Couples - 22/03/2020 Confirmed reviews ALL

great location and very friendly staff!

Dear Heather and Justin, We very much appreciate your comments regarding your stay at the Mantra Esplanade Cairns. It is always a pleasure to receive positive feedback and it is pleasing to hear you enjoyed our great location and the staff were friendly . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leah Sullivan Front Office Manager

FAB 1brm apartment with everything you need!

Customer review rating 4.3/5

Paula T. Business - 22/03/2020 Confirmed reviews ALL

We had a city view room, great large balcony (to watch the bats in the evening & on their return just on sunrise), comfy King bed & pillows, clean amenities, washer & dryer, fully self sufficient kitchen (no oven, but hotplates & convection microwave) with a selection of kitchen utensils. Big Woolies supermarket just across the road, heaps of eateries & of course beautiful gardens & beachside walks nearby. Can't wait to return to FNQ & wouldn't hesitate to book in here again.

Dear Paula, We very much appreciate your comments regarding your stay at the Mantra Esplanade Cairns. It is always a pleasure to receive positive feedback and I am pleased to hear you enjoyed the view of the bats each day - it is an amazing sight. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leah Sullivan Front Office Manager

Easy and clean

Customer review rating 4.3/5

Brent Couples - 22/03/2020 Confirmed reviews ALL

Was pleasant enough

Dear Brent, We very much appreciate your comments regarding your stay at the Mantra Esplanade Cairns. It is always a pleasure to receive feedback. We are working on refurbing the rooms that have not been completed. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Sincerely, Leah Sullivan Front Office Manager

Good location, friendly staff and service.

Customer review rating 4.3/5

Chie Couples - 21/03/2020 Confirmed reviews ALL

Lovely room. Staff are very friendly and helpful.

Dear Chie N., We very much appreciate your comments regarding your stay at the Mantra Esplanade Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leah Sullivan Front Office Manager

Good spot but very noisy street.

Customer review rating 4.3/5

Matt Families - 19/03/2020 Confirmed reviews ALL

Really good spot. Biggest let down would be all the local youth terrorizing the local street and Macca's. Yelling match's all night every night in the street which could be hear on level 6 in the motel with all windows and doors shut.

Dear Matthew, We very much appreciate your comments regarding your stay at the Mantra Esplanade Cairns. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Sincerely, Leah Sullivan Front Office Manager

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