Room was typical Ibis standard; simple, clean, comfortable. Housekeeping team was extremely friendly and did a fabulous job in keeping the room spick and span. I enjoyed the breakfast. "Your Corner" for guests was a surprise and a pleasant gesture. Staff were all friendly, welcoming and professional. Impressed with this hotel. Highly recommended!

Friendly staff - great location

Very nice staff everywhere room clean and spacious

Feel welcome during my stay with a few Ibis personnel whom are familiar faces.

Great staycation, clean room & Staff service was good. Overall im satisfied.

1) The room was clean except that the pillows were slightly smelly. 2) I did my original booking on the phone with one of your staff. She said an email would be sent to me to confirm the booking and credit card number. However I didn't receive any email. Eventually I had to book my room via booking.com. So that did not give me a good impression of your hotel service. That's why I marked down my satisfaction level.

Friendly, helpful smiling staff. Nothing is too much trouble for them. They made us feel very welcome from the time we put our feet in the door. Would recommend them anytime

Staff friendly room is clean and comfortable

I am ex-Gold, now Classic member. I felt the hotel had declined in staff service, with some exceptions, which has always been excellent previously.

good and but it will be better if price can be lower

The service was excellent, and we have pleasant stay and comfortable sleep. Room design is slightly dated, although very high quality. Windows are big, but the view is on neighbor's windows. Great breakfast. Great overall value of stay.

It was one of those rare times when I had to stay at an Accor property for one night in order to maintain my status at a certain tier. The stay was alright, nothing special. The thing that has me writing this review is this: the email confirmation I received from the reservation agent upon booking had stated that there was nothing to be paid at the hotel as my credit card had been charged. However, upon check-in and check-out, I was told that payment for the room had not been made. First time this has happened. Some confusion ensued and I finally paid before leaving. Will be waiting for the credit card statement to arrive to check if I have been double charged.

The hotel location is great. It is just 10 mins walk to the Novena MRT station. The rooms are well maintained but could be bigger. The bathroom is also a bit tight. I strongly recommend the buffet breakfast as it has a good variety at a reasonable price.

The staff were thoughtful and went extra mile to serve us. The counter staff is given the autonomy to make decision to serve us better. I like the staff culture! Both the check in and out was seamlessly easy and efficient. Thank you!

Good quality, as expected from IBIS standards. Rooms are well cleaned, comfortable beds, great value for money. Hotel location is convenient, close to a mall, hawker centre, hospital and MRT. Also has shuttle service from hotel to MRT and back.