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ibis Singapore Novena Hotel 3 stars

Customer review rating 4.1/5 5,710 reviews

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Room 1

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ibis Singapore Novena
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+ 16 Services

Hotel extras

  • 241 modern guest rooms with free High-speed WiFi

  • The hotel's Bar and Restaurant serves the chef's selection

  • Complimentary shuttle to Novena MRT (only 2 stops away from Orchard)

  • The hotel is close to tourist attractions & authentic local food spots.

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • CHANGI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • LaundryPaying
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • Copy/print service availablePaying

Hotel location

ibis Singapore Novena

6 Irrawaddy Road
329543 singapore
singapore

Tel: +6568089888

Fax: (+65)68089889

Check-in from 14h00

Check out up to 12h00

  • SBS TRANSIT :  BALISTIER ROAD

  • By plane

    CHANGI AIRPORT At 20.9km / 12.99 miles - Shuttle paying

  • By plane

    CHANGI INTL AIRPORT At 20.9km / 12.99 miles

  • By train

    NOVENA MRT At 0.5km / 0.31 miles

GPS :1.326318, 103.845634

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Standard Room with one queen size bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Single Bed Accessible Room

Accessible room
  • Max. number of persons: 1
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Triple Room/Family Room

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 3 Single Beds

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Queen Room with extra benefits

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room with extra benefits

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

OOPEN

Type of cuisine: International

Located on the ground floor adjacent to the hotel reception - the OOPEN restaurant serves variety of pastas, grills and Asian cuisine. There is something for everyone at affordable prices.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IN-HOUSE BAR

Non contractual photo

The In-House Bar is located on the ground floor, leading to the restaurant. It's hip, modern and funky making it the ideal place for any of our guests to relax and enjoy a pre-dinner drink or simply enjoy the ambience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Singapore Novena

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,710 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,597 reviews

Clean, simple and pleasant.

Customer review rating 4.5/5

Varuna G. Families - 28/03/2020 Confirmed reviews ALL

Our stay was very satisfactory. The only issue was less than an hour after checking in we were asked to change rooms due to an air conditioning issue on the entire floor.

Dear Varuna G., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. I apologize for the inconvenience of the air condition issue and I trust that the team tried to minimise disruption . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Lai General Manager

Great location, comfortable stay

Customer review rating 5.0/5

Clare Families - 25/03/2020 Confirmed reviews ALL

We had a great time at Ibis. The staff was friendly, the amenities were always clean and very well maintained, and it was such a convenient location!

Dear Lee Lee S., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. I am glad that you enjoyed your stay and I hope that your house renovation went well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Lai General Manager

Overall was a satisfactory stay

Customer review rating 3.5/5

Y. M. L. Business - 22/03/2020 Confirmed reviews ALL

Houskeeping was the best amongst all. Breakfast was lousy. Location was a little faraway from the MRT, shuttle service is useless as I it only serviced till 6pm on mondays to saturdays (it's pointless, guests on business trips dont end work 5+ just to get back to the hotel by 6pm) Suggest to extend the shuttle service.. No sunday shuttle, it's also very inconvenient for guests staying at the hotel over the weekend without such service.

Dear May L. Y., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. I note your comment regarding the shuttle service and the breakfast offering please allow me some time to review this and hopefully we can implement improvements I am glad however that the housekeeping service was able to offer you better experience. I hope that we have another opportunity to welcome you back in the future. Yours Sincerely, Daniel Lai General Manager

Half decent

Customer review rating 3.5/5

Ben Solo - 20/03/2020 Confirmed reviews ALL

I can tell that the hotel was designed to be very fuss-free but comfortable. It largely achieves that (service was okay, quite smooth) but the floor in the room was a bit sticky and the toilet is a bit ugly? Other than that, the bed was very comfortable. Generally pleasant with a few little misses.

Dear Woon Kwee L., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. Please allow me to express my sincere apologies for the shortfall you encountered with our housekeeping, please rest assured that this not our usually standard and I hope this remains and isolated case. Thank you again for sharing your experience, and I hope that we have another opportunity to welcome you back again the future. Kind regards, Daniel Lai General Manager

standard

Customer review rating 3.5/5

L S. T. Solo - 20/03/2020 Confirmed reviews ALL

Housekeeper ask for laundry , she knock the door and right the way open the door even guest still in room.

Dear Liauw Se T., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. I do apologise for the housekeeper who entered for laundry and please rest assured we have already followed with the housekeeper to retain them in this area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Lai General Manager

Good stay

Customer review rating 4.5/5

Vincent Couples - 18/03/2020 Confirmed reviews ALL

Room was typical Ibis standard; simple, clean, comfortable. Housekeeping team was extremely friendly and did a fabulous job in keeping the room spick and span. I enjoyed the breakfast. "Your Corner" for guests was a surprise and a pleasant gesture. Staff were all friendly, welcoming and professional. Impressed with this hotel. Highly recommended!

Dear Vincent S., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was a shame that you were no able to consume your future booking, however I sincerely understand given the sensitivity of the situation. Please do not hesitate to contact me directly should I be able to further assist. Kind regards, Daniel Lai General Manager

Very suitable for our purposes

Customer review rating 4.5/5

Anthony Couples - 17/03/2020 Confirmed reviews ALL

Friendly staff - great location

Dear Anthony J., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Lai General Manager

Great staff good room

Customer review rating 4.5/5

Mw D. Couples - 14/03/2020 Confirmed reviews ALL

Very nice staff everywhere room clean and spacious

Dear Malcolm D., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. I am glad that you had a positive experience and I hope that we are able to welcome you back again in the near future. Kind regards, Daniel Lai General Manager

Good stay

Customer review rating 4.0/5

Roy Business - 11/03/2020 Confirmed reviews ALL

Feel welcome during my stay with a few Ibis personnel whom are familiar faces.

Dear Hendra W., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. I am glad that you enjoyed your stay and I hope that we have an opportunity to welcome you back again in the future. Kind regards, Daniel Lai General Manager

Clean room & great location + Great service

Customer review rating 4.0/5

Zakiyah J. Families - 09/03/2020 Confirmed reviews ALL

Great staycation, clean room & Staff service was good. Overall im satisfied.

Dear Zakiyah J., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. I am glad that you had a positive experience and I hope that we are able to welcome you back again in the near future. Kind regards, Daniel Lai General Manager

Comfortable

Customer review rating 3.5/5

Anonymous Solo - 05/03/2020 Confirmed reviews ALL

1) The room was clean except that the pillows were slightly smelly. 2) I did my original booking on the phone with one of your staff. She said an email would be sent to me to confirm the booking and credit card number. However I didn't receive any email. Eventually I had to book my room via booking.com. So that did not give me a good impression of your hotel service. That's why I marked down my satisfaction level.

Dear Alvin N., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. Please allow me to look into why your booking was not successful when calling the hotel direct. This is very uncommon and I will follow up on this. Please also accept my apologies for the shortfall in housekeeping services, we normally have a very high standard of cleaning and i sincerely hope this is an isolated case. I hope that we are able to welcome you back in again the near future to win back your trust. Kind regards, Daniel Lai General Manager

Well located

Customer review rating 4.5/5

Gerardus A. D. Couples - 01/03/2020 Confirmed reviews ALL

Friendly, helpful smiling staff. Nothing is too much trouble for them. They made us feel very welcome from the time we put our feet in the door. Would recommend them anytime

Dear Gerardus D., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. I am glad that you enjoyed your stay and I look forward to welcoming you back again in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Lai General Manager

Good stay

Customer review rating 4.5/5

Kevin L. Couples - 01/03/2020 Confirmed reviews ALL

Staff friendly room is clean and comfortable

Dear Mr. L. We very much appreciate your comments regarding your stay at the ibis Singapore Novena. I am glad that you enjoyed your stay and I look forward to welcoming you back again in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Lai General Manager

Signs of new management

Customer review rating 3.0/5

Saul R. Couples - 12/02/2020 Confirmed reviews ALL

I am ex-Gold, now Classic member. I felt the hotel had declined in staff service, with some exceptions, which has always been excellent previously.

Dear Saul R., Thank you for taking the time to tell us about your experience at the ibis Singapore Novena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Yen Operations Manager

clean and quite environment

Customer review rating 3.5/5

Eddy L. Friends - 11/02/2020 Confirmed reviews ALL

good and but it will be better if price can be lower

Dear Eddy L., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yen Operations Manager

Comfortable stay

TripAdvisor rating 4.0/5

Andrew S 26/01/2020 TripAdvisor review

The service was excellent, and we have pleasant stay and comfortable sleep. Room design is slightly dated, although very high quality. Windows are big, but the view is on neighbor's windows. Great breakfast. Great overall value of stay.

Dear Andrew S, Thank you very much for your review! We hope to see you again! Warmest Regards, Michelle Ang Guest Experience

One Night's Stay at the Ibis Novena in Singapore

TripAdvisor rating 3.0/5

tsgill Solo travel - 30/12/2019 TripAdvisor review

It was one of those rare times when I had to stay at an Accor property for one night in order to maintain my status at a certain tier. The stay was alright, nothing special. The thing that has me writing this review is this: the email confirmation I received from the reservation agent upon booking had stated that there was nothing to be paid at the hotel as my credit card had been charged. However, upon check-in and check-out, I was told that payment for the room had not been made. First time this has happened. Some confusion ensued and I finally paid before leaving. Will be waiting for the credit card statement to arrive to check if I have been double charged.

Dear tsgill, Thank you for your review and sorry to hear about this. Please do contact me should you have any further hiccups in regards to your stay at H7451-SL4@accor.com Warmest Regards, Michelle Ang Guest Experience

Amazing location at affordable price

TripAdvisor rating 4.0/5

taisk399 Family - 21/12/2019 TripAdvisor review

The hotel location is great. It is just 10 mins walk to the Novena MRT station. The rooms are well maintained but could be bigger. The bathroom is also a bit tight. I strongly recommend the buffet breakfast as it has a good variety at a reasonable price.

Dear taisk399, Thank you for your review! Hope to see you again! Warmest Regards, Michelle Ang Guest Experience

Excellent service

TripAdvisor rating 5.0/5

Curiosity728419 Family - 20/12/2019 TripAdvisor review

The staff were thoughtful and went extra mile to serve us. The counter staff is given the autonomy to make decision to serve us better. I like the staff culture! Both the check in and out was seamlessly easy and efficient. Thank you!

Dear Curiosity728419, Thank you very much for your amazing review! The team is glad that they have made your stay a pleasant one and definitely looking forward to welcoming you back for an even amazing one! Warmest Regards, Michelle Ang Guest Experience

Good

TripAdvisor rating 4.0/5

alessa1123 Solo travel - 06/12/2019 TripAdvisor review

Good quality, as expected from IBIS standards. Rooms are well cleaned, comfortable beds, great value for money. Hotel location is convenient, close to a mall, hawker centre, hospital and MRT. Also has shuttle service from hotel to MRT and back.

Dear alessa1123, Thank you very much for your review! Hope to see you again! Warmest Regards, Michelle Ang Guest Experience

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