ibis Singapore Novena Hotel 3 stars

Room is just too small. Maybe your standard, but with just a max 1 feet of walking space after bed is just too less. Stretch your arms in bathroom, and you would hit both ends - and would not be even able to stretch out fully. No almirah ! Open rack with small shelves is nothing. No help to get the luggage to room. Drag your bags to lift and help yourself. No Airport transfer service available - we did booked through an app, but you should provide this service. Had to call three times to reception to get a spare third cup in the room. Once coffee etc is finished, the cleaning staff never bothered to replenish them. And finally, you should mention beforehand that there will be a security refundable deposit of 50$ even after paying for the stay in advance.

Good

Very good service, fruit as compliment. Would be back again.

location near public transport, room was clean. a litle bit disturb by people who talking outside our room at late night, the door was not sound proof well

Comfortable to stay

It was a good stay, as the hotel is quite near to little india and other places. Nicely maintained. Just 2 things, considering there are many indian tourists, many jain & veg, it will great to have atleats 2 indian food items. Difficult to everyday survive only on bread butter. Second during our first stay in the room basic dental jit was missing, which i assumed isn't given, but on the second stay, it was given so wasn't sure as i had to buy myself during the first time.

Not very satisfied

It was one of those rare times when I had to stay at an Accor property for one night in order to maintain my status at a certain tier. The stay was alright, nothing special. The thing that has me writing this review is this: the email confirmation I received from the reservation agent upon booking had stated that there was nothing to be paid at the hotel as my credit card had been charged. However, upon check-in and check-out, I was told that payment for the room had not been made. First time this has happened. Some confusion ensued and I finally paid before leaving. Will be waiting for the credit card statement to arrive to check if I have been double charged.

I am happy to see improvements to drinking water facilities with water dispenser available in every floor. One problem I have is with the humming sound from the lifts, not sure if it is due to the workings of the engine. It gets especially obvious to me in the night.

Overall it a good Experience to spend my Christmas eve at ibis Novena Hotel , 10 min walk to Novena Sq for shopping .

Room and Bathroom are relatively small, breakfast at Resturant need a lot of improvement in terms of service.

Check in was horrible. There is special lane for Accor members but the reception treated me like normal people checked in. I have done online check in but have to wait for long. The room was surprisingly very small and does not commensurate on the price paid. Stayed for 4 nights but there was no special treatment

We are treated like VIP and are welll taken of.

Was extremely pleased to find this friendly place with attentive staff and comfortable accommodations. Excellent breakfast and convenient location.

The original plan was to stay for 14 nights. Hence, I had paid for 14 days of breakfast in advance. However, I had to check out early on 15th December, after staying there for 4 nights. While I checked for the unconsumed 10 days of breakfast, the receptionist had informed me that I would be contacted by the manager regarding the refund. Till date, I did not get my refund, and the manager did not contact me. In that aspect, I am quite unhappy with the stay there. In between, I had been to Ibis on Thursday, 19-Dec, and asked for an update regarding the refund. Even then, I was told that the manager would contact me regarding the refund.