Dear Mrs L., We very much appreciate your comments regarding your stay at the ibis budget Genève Petit Lancy. It is always a pleasure to receive positive feedback especialy concerning our team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear madam K.. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely. Benoit Assistant Manager

Dear Miwako E., Thank you for taking the time to tell us about your experience at the ibis budget Genève Petit Lancy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. Benoit Assistant Manager

Dear PHILIPPE T., Thank you for taking the time to tell us about your experience at the ibis budget Genève Petit Lancy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning the safety rules, in our hotel, I'm a little bit surprise about your comment, but I would be very happy to discuss with you these points. In effect we double check this morning with my maintenance manager, and I confirm that there is in each in floor an emergency plan in front of the lift, one in each room, and emergency light to indicate the stairs and emergency exit. Furthermore, each year, we've got a control from switzerland authorities which valid or not the safety rules and equipment in our hotel. we need this agreement to exploite our building and hotels. I do confirm that we receive this agreement again after the last inspection. So I'm sure that your were not in danger in our hotel. Of course I would be please to speak with you, to understand what exactly happen. If you wish, you can contact me by phone with the following number : 02… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. Benoit Assistant Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely. Benoit Assistant Manager