Pullman Paris Eiffel Tower 4 stars

The rooms were lovely and the service was friendly and professional. All staff were really helpful. Breakfast was delicious!

I stayed in a room with balcony and Eiffel view. Extremely comfortable and week located. The staff was extremely friendly and helpful.

We visited Paris on our European adventure in January (low season) with my infant son and husband. The hotel is nicely situated within a block or so of the metro station and is steps away from the entrance of the Eiffel Tower complex. We were not blessed with a view of the tower, but that is a selling point. Versailles metro stop is just down the street. The staff is all very nice and the rooms are clean if a little bit small for our family of 3. Room service is prompt and daily and they refill the waters every day (which is very important for this breast feeding mom). There is no difficulty communicating in English. The breakfast is the highlight of the trip - the baguettes, the chouquettes, the financiers, the scrambled eggs, smoked salmon, hand squeezed orange juice etc. Food is fresh and wonderful and complemented by amazing service. Staff took wonderful care of us and I wish I could remember everyone's name by heart - they all loved my son and were always ready to entertain him. Celine especially took good care of us every morning. Some cons of this hotel - the dinner options around the area are so so - incredibly touristy and rather pricy. We opted to go past champ de mars around Pl Joffre. Brasserie Le Suffren especially was my favorite. Food was impeccable but might be a tad difficult if you don't speak French. Secondly, the typical tourist areas are all a bus ride or subway ride away - ie. Louvre, Notre dame etc. but not too far. Just additional things to keep in mind. Bathroom is a little bit cramped.

This hotel was nice, cozy, beautiful atmosphere. The staff were very kind. The restaurant was beautiful and the food was tasty. The only down side, restaurant service was very slow. Took nearly 20 minutes to get menus and even longer to order food. My last night there, it took nearly an hour to get my menu after I asked. Once I got the menu I waited another 20 minutes to have someone return to take my order. I ended up leaving to eat elsewhere as I had another engagement.

We didn't have hot water & heating - the corridor outside our room was warmer than the room - and we communicated this from the first day and repeating it every day. The second day a technician managed to provide hot water but only for this time. And when we contacted the reception and guests relations, no one came back to us. Moreover, the water in the refrigerator was not replaced when we finished the bottle the first day, as well as the tissues in the bathroom and the toilet paper. Furthermore, the bed was poorly made, with our feet touching the mattress under the sheet.