Pullman Paris Eiffel Tower 4 stars

Customer review rating (ALL Rating) 4.3/5 2,908 reviews

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Pullman Paris Eiffel Tower - Image 1
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18 avenue de Suffren, Entrée au 22 rue Jean Rey, 75015 PARIS, France

Description

Hotel extras

  • A stone's throw from the Eiffel Tower and cruises on the Seine

  • Bedrooms and suites with a view of the Eiffel Tower

  • Family Rooms and family brunch every Sunday

  • Inventive menu based on fresh produce at Frame

  • Pop-up bar 10ème Ciel with a view of the Eiffel Tower

Our accommodation(s)

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Hotel location

Pullman Paris Eiffel Tower

18 avenue de Suffren, Entrée au 22 rue Jean Rey
75015 PARIS
France

GPS:48.855976, 2.293221

Telephone
Fax +33 1 44 38 56 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FRAME RESTAURANT AND BAR

Chic and relaxed gourmet restaurant near the Eiffel Tower with a DJ on Fri and Sat nights. Inventive menu using fresh, local products. Enjoy the Sunday family brunch with hearty, and healthy buffet.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,908 reviews

TripAdvisor Rating  4.0/5  4,077 reviews

Room for Improvement!

TripAdvisor rating 4.0/5

Cordy3-11 Families - TripAdvisor review

Paid a fair bit to stay at this hotel for two nights with a room with balcony and view of Eiffel Tower! To be fair the view is amazing! Just a shame the actual balcony looks so scruffy! The room is not worth the price without the view, and we have stayed in far nicer hotels. Check-in sounded alarm bells when I asked for an ice bucket for our room! Was told ice machines on every floor but if not working I could go the bar to get some! Tried 3 floors and every machine out of service! Ordered room service who tried to charge €5 for ice! Told it wasn’t the ice it was the staff member being called!! Unbelievable - just paid £550 a night and then they want to charge me as their ice machines broken! After talking with staff they rightly removed from the bill! This hotel needs to look closely at these small issues! Given 24 hrs free wifi then told to sign up to sign up to some deal which we didn’t! WiFi is a basic now in this day & age!. Hate where hotels try to rip you off left right and centre! The other huge gripe is the noise from the track in front of hotel! Seems constant til very late! We also had awful noise from what seemed like a protest outside! I too could see next doors guests in my glass reflection whilst they in bed! Not great! If it wasn’t for the view this hotel not outstanding! Another let down was one of the staff asking a boy to take his feet off seat! Had he just waited he would clearly have seen this boy had special needs and it was embarrassing to witness as boys father shut him down and the penny then dropped! Pullman Paris needs to tweak things to give more of a 5 star rating.

Friendly Staff & Beautiful Location!

Customer review rating 4.5/5

Mary J. Friends - Confirmed reviews ALL

My sister & I very much enjoyed the location - the twinkling of the Eiffel Tower never gets old!! The Pullman Staff was very friendly & extremely helpful with all types of requests! Great Breakfast buffet but pricey..

Rude management

Customer review rating 2.0/5

Lucy Solo - Confirmed reviews ALL

Upon arrival I waited 25 minutes to receive my luggage, even those who arrived after myself were given theirs. This time delay meant I had to cancel a reservation. Once in my I noticed there was sofa, as described in the booking. When I spoke to the manager, Assirem, he stated ‘you are just one person so what does it matter’. I found his attitude to solo travels extremely disappointing. I asked if I would have been treated differently if I were a party of 4, to which he shrugged. He did eventually offer a suite with no view, to which I declined. He then offered and I accepted a 15% refund on my first night, however this has not been issued. I was informed someone would place a sofa bed on the room for me, again I had to chance this, only to eventually receive a child’s bed. I have traveled to many places solo and have never had such disappointing service, It was obvious the safe do not care for solo female travellers. Due to the attitude and lies from manager Assirem, I will not be staying at the Pullman again. I have also wrote about my e peduncle in more detail on my travel blog and on Facebook groups directed to tourists in Paris. I have also made my experience aware to Accor head office

Perfect view of Eiffel Tower

TripAdvisor rating 5.0/5

mood424mood TripAdvisor review

We visited this hotel in the summer for our first Paris trip with kids and views didn’t disappoint. We loved the walkable distance to the tower and restaurants. Breakfast buffet was so delicious and fresh. We’re definitely coming back to this hotel again in 2025

Cher Client, Nous passons le mot à nos équipes, merci beaucoup pour ce retour positif ! Au plaisir de vous revoir au Pullman Paris Tour Eiffel. Marta – Guest Experience Department

What a nightmare

Customer review rating 0.5/5

Ms L. Families - Confirmed reviews ALL

Our recent stay at the hotel was marred by a series of disappointing experiences. We specifically requested connecting rooms due to a medical condition affecting my friend. This request was documented in my records, but the VIP check in person informed us that our rooms had been assigned to another guest. Consequently, we spent the first two hours of our stay in Paris attempting to rectify this error, but no action was taken to address the issue. My room was severely damaged, with a large pet urine stain on the carpet and an unpleasant odor emanating from the room. I am happy to send photographs documenting the appalling condition of our rooms. On the second night, we were informed that connecting rooms were available. However, we explicitly stated that we would prefer to move our luggage ourselves when the rooms became available. Unfortunately, our request was disregarded, and the hotel staff moved our belongings, including a small suitcase containing my laptop, which was subsequently broken. When I approached the manager to address this matter, I was dismissed. Furthermore, I was denied access to the hotel’s surveillance footage and key usage records. The cleaning staff informed me that our luggage had been moved to the new rooms and then returned, but they failed to comprehend the reason behind this action. When I persisted in my request to speak with the manager, he abruptly left the premises and refused to provide me with the name of the hotel security manager. As a result, I have filed a police report, but without the names of the relevant individuals, I am uncertain whether any meaningful action will be taken. The repair of my laptop incurred a cost of $285. This experience has been the most disappointing I have ever encountered at a hotel. I intend to post my review and pictures on TripAdvisor. I am deeply disappointed with the hotel’s handling of this situation and believe that further action is necessary to rectify the damage caused.

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Other web-users rate our hotel

  • 2,932 reviews 9.6/10 Location
  • 3,798 reviews 7.4/10 Room
  • 4,645 reviews 8.5/10 Service
  • 16 reviews 5.4/10 WiFi
  • 1,346 reviews 9.2/10 Breakfast
  • 1,115 reviews 8.5/10 Food
  • 987 reviews 6/10 Cleanliness
  • 752 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.