Pullman Paris Eiffel Tower Hotel 4 stars

Very nice hotel

It was fantastic! The hotel so nice and the staff are very helpful.

Black mold in shower

We enjoyed our stay, in short - service-oriented staff, clean, good location. Loved the hot chocolate at breakfast.

Everything was great. The staff was super attentive and very helpful. Our room was comfortable and clean. The location and the view were absolutely prime

Very hospitable great service Only problem I had was housekeeping opens the room around 8.30 to come clean without knocking that is a privacy invasion

It was a special occasion with my wife's birthday: staff at reception was very friendly and offered a voucher for a free cocktail. Thank you very much.

To start out no one greeted us when we entered the hotel our entire trip. We went to the bar once and even though we tried to get the bartenders attention she ignored us, we sat there for 15 minutes then decided to bring our money elsewhere. The room was very underwhelming. There where multiple scratches on the furniture and walls. The mini fridge was not stocked and did not work. We were lucky we had a balcony because the a/c did not work and it was hot in the hotel. The hallways and the lobby smelled of raw waste, I don’t know if there was plumbing problems but it was very unpleasant. The only positive I can say is that the gentleman who was working late night room service seemed To be alone and was working very hard.

From the moment we checked in my kids and I felt at home. Lilian was superb with my check in, he went out of his way to talk to my kids and give them little presents. He was also very kind and patient with us. Lara at the information desk was amazingly patients and helpful Thierry was always smiling and ready to help Matt was also amazing and full of information. It was the little things all the staff did that made a huge difference in our stay. Night restaurant manager and bar staff were incredible, all the waiters that served us were also great. Thank you for having an amazing hotel and even better staff. Everything was just amazing!!!

Coming to Paris we expected a lot from the culture we seen and so on, however everywhere we went in Paris it seemed as if we were doing a favour for buying or eating in restaurants, no smile, rude, take it if you want it or get out attitude, the hotel made up for that in everyway, everyone was really pleasant and I feel this was the best customer service we recieved Thank you

Great stay.

Not that good. They demanded deposit of Euro 360 even after paying the whole 3 days room rent in advance ! They are slow to refund the deposit.

It took me 30 minutes to check in and another 30 minutes to check out. The front desk's customer processing system was utterly inadequate and horribly disorganized. All that is required to fix the problem is some ropes and some signs. It would seem to me, Pullman needs to hire better management.

It was the most unsatisfying stay at a 5 Star Hotel, from the time I made the reservation until checking out the only good thing about the hotel is the view and location. The concierge service was horrible, I tried contacting them several times over the period of 5 months to help me prepare for my visit (restaurant reservations, attractions, etc.) they weren’t attending. I called the hotel several times trying to contact the hotel manager but no one would connect me through. I didn’t not try to ask for their support after checking in as I didn’t have any expectations. On the last night I found the complementary water open and someone drank from it, I don’t know who. I do not recommend anyone to stay at this hotel, you can find other hotels with such view.

hi Pullman, Wanted to start by saying we had a great stay in the hotel Tour Eiffel for New Year’s Eve. A couple of small items that just didn’t seem to have guest experience in mind that we discovered. 1 - the fridges in use in the rooms have next to zero spare space for guests to put any of their own items in - we had some cheese purchased locally and a bottle of water, but were unable to fit these simple and small items in the fridge as it was overstocked with minibar items. That also automatically charge against the room it they are even moved at all. 2 - When wanting to consume the cheese mentioned above, we called customer service to ask to have a clean plate and a knife brought up to the room. We were informed that it would cost €5 for this. Given there isn’t any utensils or anything at all provided in the room, I thought this was quite a rude fee - we actually didn’t go ahead with this, instead went down the road to the local supermarket and purchased a plate and a knife to take back to the room - which was cheaper than the quoted €5. 3 - no wine glasses provided in the rooms. All in all, the rooms are very modern and stylish, the bed and couch fittings are comfortable, but felt a bit let down by the actual use ability of the room in terms of being able to eat and drink inside the room that cost over $700AUD for the night. I think these are somewhat small changes that would greatly increase the positivity of the stay.