Pullman Paris Eiffel Tower Hotel 4 stars

Very relaxing! Just what we needed!

Service as ever by the Pullman(s) excellent. There was a problem with the shower (pressure of water and alignment) which I mentioned to three different people during my stay and was not fixed.

The Eiffel Tower view was amazing and the customer service by a turkish guy called baba was fantastic. However, i could her the sound of other guests and their bathroom water when they run it as if it was my bathroom. Hence the room was not quiet at all.

I appreciate the warm hospitality that I received upon my arrival at the reception. The only regret is that in spite of my request to have a bathtub, I was provided with an open shower room without any acknowledgement of the receipt of my request. I would like to avoid such a room in the future.

Location was superb. The room and balcony was good size warm clean. Although our mini bar didn't open even after asking 3 times and my credit card being taken. It didn't spoil it at all staff the hotel was perfect. Came for my daughters 18th 10 out of 10

The view of the Eiffel Tower from the hotel balcony was amazing.

Room cold on arrival. After activating heating ok for the rest of my stay.

be at hotel 12noon have to wait until 3:40 to check in, tell me 2pm is the check in time.then at 2pm the room is not ready, tell me if you want high floor then has to wait otherwise the ground floor can be ready soon. and the que at counter is long only one receptionist is available for work. and second day was raining, no available umbrella for lending to the hotel guests. tell me very limited umbrella is available. what the .... wondering how much is an umbrella the hotel only can own few of them. bad experiences

Very expensive (close to 480 EUR for the night) for what it is...especially for a room where you can't even enjoy a proper shower as there is no pressure... I signal this at check out but that was apparently not chocking enough or not consider serious enough to receive a small compensation... Aside that you manage to charge my credit card an extra 500 EUR which now gonna take few weeks to recover....great job...not the standard I was expecting

Richad, made our stay and experience wonderful. Excellent customer service, nothing we asked for was not possible.

Slightly slow booking in process. Otherwise all v good. Bathroom very very small.

first we asked more higher room but it wasnt changed and when i used breakfast. they guided us to very crowded and small space but other people guided more spacious seats even they were same people(2 people)

Great

The stay was nice. Check in was not very smooth as we were told to keep coming back every 30 minutes and we were checked in after check in which was a disappointment but the staff was wonderful. The room was very nice and we enjoyed the bar as well.

The hotel did not have my room ready until the 2nd day at around 6:30pm. It was the worst treatment by any hotel I've been to around the world. I've stayed at the Pullman in MIami and the experience was completely different. I was there with 3 other couples and 3 of the 4 couples didn't have any rooms ready even though we ask for early check in. The solution offered, was more offensive than the actual problem. I was asked to walk around until the room was ready. Which it would not be a bad idea except they had already asked us to come back. So after walking for about 8 hours the room was still not ready, they needed us to walk around again. It wasn't until; a commotion in the lobby that they call the manager on duty. She was kind enough to let us stay in another room, only to be asked to leave first thing in the morning. which we obliged only to come back at around 6 pm to find out that the room was still not ready. We finally got our room. Once in the room my wife and I were getting ready for dinner when a staff member walked in our room while we were naked. Needless to say this was a serious violation and embarrassing. The only explanation given to us was I didn't know it was occupied. I responded a knock would be hotel edicate 101. no apology or further explanation was given. Needless to say the lack of professionalism and lack of kindness to your guest will not encourage me to stay with you ever again. I don't expect any response from you cause I truly believe you just do not care about your customers.