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Pullman Paris Eiffel Tower Hotel 4 stars

Customer review rating 4.2/5 7,742 reviews

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Pullman Paris Eiffel Tower
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+ 23 Services
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Hotel extras

  • A stone's throw from the Eiffel Tower, the Trocadero and cruises on the River Seine

  • A 10-minute walk from Beaugrenelle shopping center

  • Direct access via the "Le Bus Direct" shuttle bus from the major airports

  • ALLSAFE label: we welcome you in line with hygiene and safety standards

  • Adapted catering: in-room, on terrace, or in lounge with Eiffel Tower view

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Boat excursionsPaying
  • Jogging track (Nearby)
Business services
  • 25 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Pullman Paris Eiffel Tower

18 avenue de Suffren
Entrée au 22 rue Jean Rey
75015
paris
france

Tel: +33144385600

Fax: (+33)1/44385610

Check-in from 14h00

Check out up to 11h00

  • PARIS TOUR EIFFEL :  42, 69, 82, 87 CHAMP DE MARS

  • GARE MONTPARNASSE :  6 BIR HAKEIM

  • CHAMP DE MARS - TOUR EIFFEL :  RER C CHAMP DE MARS - TOUR EIFFEL

  • By plane

    CHARLES DE GAULLE At 29km / 18 miles

  • By plane

    PARIS ORLY At 16.5km / 10.25 miles

  • By train

    GARE DU NORD At 6.3km / 3.91 miles

  • By train

    GARE MONTPARNASSE At 3.7km / 2.3 miles

GPS :48.855976, 2.293221

Our accommodation(s)

For your convenience, the hotel is fully equipped with WIFI and there is a connectivity lounge for you to use. Welcomers will be your point of contact throughout your stay with us.

DELUXE ROOM, 1 king size bed, Trocadero view, Eiffel Tower view frm balcony

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Views: Historic side view, City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 king size bed, 1 single sofa, Trocadero view, view of Eiffel Tower from balcony

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

DELUXE ROOM, 2 single beds, Trocadero view, Eiffel Tower view frm balcony

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Views: City View, Historic side view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, twin beds, 1 single sofa, view of Trocadero, view of Eiffel Tower from balcony

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

CLASSIC ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 2 Single Size Beds, Garden View

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 1 King Size Bed, Garden View, Balcony

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 2 Single Size Beds, Garden View, Balcony

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, Eiffel Tower View

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Historic side view, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Size Beds, Eiffel Tower View

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Historic side view, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

FAMILY ROOM, 2 Connecting Rooms, 1 King Size Bed, 2 Single Size Beds, Garden View

  • Max. number of persons: 4
  • Area: From 52 m² / 560 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

FRAME

Type of cuisine: International

The creativity of the Californian FR/AME brasserie sets it apart, with its open kitchen, private dining room, bar, Vinoteca and terrace. The brasserie offers a unique adventure: the Californian experience à la française

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The creativity of the Californian FR/AME brasserie sets it apart, with its open kitchen, private dining room, bar, Vinoteca and terrace. The brasserie offers a unique adventure: the Californian experience à la française

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 25

  • Maximum size: 430 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Pullman Paris Eiffel Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,742 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,338 reviews

Perfect stay! Best location and great hotel!

Customer review rating 4.2/5

Owen T. Couples - 13/09/2020 Confirmed reviews ALL

Was amazing! The view was unreal and the staff were really nice! Couldn’t ask for a better hotel.

Well located

Customer review rating 4.2/5

Samantha Couples - 08/09/2020 Confirmed reviews ALL

Loved every single minute at this hotel, definitely going back, views are amazing.

Good hotel, a bit expensive in terms of value for money

Customer review rating 4.2/5

Anonymous Business - 04/09/2020 Confirmed reviews ALL

Good hotel. Correct service. Excellent location. Slow service at restaurant (both for breakfast and dinner)

Estimado Señor, Le agradecemos por tomar el tiempo para responder el cuestionario de satisfacción en relación a su estancia en el Pullman Paris Tour Eiffel. Hemos tenido en cuento su comentario sobre la lentitud del servicio en nuestro restaurante. Lo hémos compartido dentro de nuestro equipo de catering para mejorar este servicio. Agradeciéndole una vez mas por su mensage y esperando tener el placer de recibirlo de nuevo durante su próxima visita en Paris. Reciba un cordial saludo de todo nuestro equipo. Patrick ARNOULT Director General

Well located but lacking in service

Customer review rating 4.2/5

Phil Couples - 02/09/2020 Confirmed reviews ALL

The view is great (if you pay for it) but the service is not up to par. No wine opener in the rooms (and none for staff to leave with you when you request them - when the hotels almost empty at that). All the amenities are closed. Room service brings the wrong items assuming that like comparisons are acceptable - when they pick up the phone that is. Between the deposit taken from my bank and the final cash out - which I didn't authorize before it was taken - I paid 1128% of the total bill and am now waiting for my refund because I can't afford the activities i had planned on the rest of my vacation. This may have been a great hotel before but it's obvious much of the current staff is just there for a paycheck and the guest experience suffered.

Dear Guest, First of all, thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problems you mentioned. As for you payment, after checking, we have noticed that your garanty had not been released. The issue has just been fixed by our team today. The transfer time depends on your banking organization. It varies between 3 to 15 days. Do not hesitate to keep us informed as soon as you receive it. We hope that this experience won't deter you from coming back. Please let us know if you wish to visit Paris again. All our team will be glad to offer you a personalized welcome in order to better serve you. Sincerely, Patrick ARNOULT General Manager

Pleasant hotel, good location

Customer review rating 4.2/5

Anonymous Couples - 02/09/2020 Confirmed reviews ALL

Good location, pleasant and neat room & bathroom, pleasant and welcoming staff. Feeling of safety (including relative to COVID-19).

Well located

Customer review rating 4.2/5

Anonymous Couples - 02/09/2020 Confirmed reviews ALL

Excellent experience of the eiffel tower view

Dear Joanne A., We very much appreciate your comments regarding your stay at the Pullman Paris Tour Eiffel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick ARNOULT General Manager

Well located

Customer review rating 4.2/5

Michael Business - 30/08/2020 Confirmed reviews ALL

Great Check in staff - Jeff was particularly welcoming! Lunch at Frame Restaurant was rubbish. The waiter was rude and uninformed. Complaint about the food but was rudely told that it was meant to be "cold" without even considering my complaint. Very disappointing. Will come back to stay but not for the service at Frame.

Аmazing hotel

Customer review rating 4.2/5

Bistra B. Couples - 25/08/2020 Confirmed reviews ALL

Great views, clean rooms and friendly staff!

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Paris Tour Eiffel. I will share your comments with our team who strives to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you bacvk during your next stay in Paris. Sincerely, Patrick ARNOULT General Manager

Nice location

Customer review rating 4.2/5

Jorrit Families - 24/08/2020 Confirmed reviews ALL

with a view (from most rooms) of the Eiffel Tower this is a great location for a visit to Paris. The service over breakfast needs to be improved a lot as well as the cleaning for the restaurant. Both mornings our chairs were dirty from with hairs, tooth pick and stains. I was shocked that this was not fixed after I mentioned this on after our first breakfast. Secondly the AC in the gym did not work properly. There were no fans available to make a workout nice to perform.

Dear Jorrit G., Thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we shall take the appropriate measures to address the problem of AC in the fitlounge and cleaning in the restaurant during breakfast, and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you during your next stay in Paris. Sincerely, Patrick ARNOULD General Manager

Great location for the Tower

Customer review rating 4.2/5

Sh Couples - 12/08/2020 Confirmed reviews ALL

Great stay apart from the service in your rooftop restaurant.

Well located, terrible service

Customer review rating 4.2/5

Ben Couples - 11/08/2020 Confirmed reviews ALL

The service provided at the Pullman Paris Tour Eiffel is terrible. I ordered food at 21:40 and waited over an hour. I then decided to call room service and guest service for 20min straight and no one picked up. I then called front desk and no one picked up either. I then went downstairs to see whats going on, and it seemed like the person was on his private phone talking to someone. After 5 further minutes he finally acknowledged me. I asked him what was going on, and he told me that room service closed at 22:00 ( would be nice to have a voicemail or something so I don't try to call for 20min... ). He then said that he would call room service and ask what was going on with my order and after call my room to let me know. 45min later he finally calls me to tell me that room service apparently came to my door 2 times and I didn't open, however I never heard a knock or even the slightest noise at the door. He then told me that since everything is closed I should order food from McDonalds or something like that. Unbelievable...

Poor room, very poor breakfast and Service

Customer review rating 4.2/5

Julius K. Couples - 10/08/2020 Confirmed reviews ALL

The bathroom was not as clean as i would expect in a Pullman. The matress was too soft. Breakfast was a disaster. Service was as slow as could be.

fair given the pandemic

Customer review rating 4.2/5

Wonsuk K. Families - 04/08/2020 Confirmed reviews ALL

I've stayed at this hotel before before the pandemic and clearly there are some major changes that have been to the downside of the overall experience.

Perfect

Customer review rating 4.2/5

Lucy L. Couples - 02/08/2020 Confirmed reviews ALL

lovely stay, amazing views and the man on reception (sorry didn't catch his name) was so friendly. Will definitely be staying again next time we are in Paris. Merci beaucoup!

Dear Madam, Merci beaucoup to you ! We very much appreciate your comments regarding your stay at the Pullman Paris Tour Eiffel. We will share your comments with our team, in particular to the front desk team. We will be delighted to welcome you back ! A bientôt, Séverine - Guest Experience Manager

Not staffed to be open during COVID

Customer review rating 4.2/5

Mike C. Couples - 31/07/2020 Confirmed reviews ALL

The staff was simply not able to provide the level of service expected at a premium hotel. On several attempts, the staff did not answer the phone for reception, room service or house keeping. Reception was overwhelmed with guests checking and and out. We had to go down to the lobby and ask the security guard to make requests to the hotel staff. The staff was friendly, but clearly stressed. The concierge was helpful, but he had limited access to his systems to book attractions.

Good views over Paris

Customer review rating 4.2/5

Alban M. Solo - 28/07/2020 Confirmed reviews ALL

Straightforward stay, nothing special to report except that we should be advised in advance that a number of amenities are not available in the room (cutlery, glasses, etc) probably because of the COVID situation.

Well located, But not a good customer service

Customer review rating 4.2/5

Magi Families - 23/07/2020 Confirmed reviews ALL

Room was not well made, There was no toiletteries provided, Mini bar was empty.Not a great experience

It was just lovely!

Customer review rating 4.2/5

Vicki Families - 21/07/2020 Confirmed reviews ALL

We loved our stay here. Food was excellent! View was amazing! Room was spacious and clean. Plus parking on site. Would absolutely stay here again!! Thank you

Dear Madam, We very much appreciate your comments regarding your stay at the Pullman Paris Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Arnoult General Manager

You shared your dream, and give to the others, the desire to escape.

Customer review rating 4.2/5

Grégory Solo - 16/07/2020 Confirmed reviews ALL

Voir mon avis sous: https://www.tripadvisor.fr/ShowUserReviews-g187147-d197985-r76…-Pullman_Paris_Tour_Eiffel-Paris_Ile_de_France.html?m=19905

Everything ok except the deposit part

Customer review rating 4.2/5

My N. I. N. I. Couples - 16/07/2020 Confirmed reviews ALL

The hotel is great but there is a big problem with the deposit. Stop asking for one or ask for less money. If the room is 300 euros per night, don't ask for a 200 euros deposit.

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