Pullman Paris Eiffel Tower

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Pullman Paris Eiffel Tower 4 stars

Customer review rating (ALL Rating) 4.2/5 1,367 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Close to the Eiffel Tower & Seine cruises and 10 min from Beaugrenelle Mall

  • Rooms and Suites with Eiffel Tower view

  • Ideal for families: family rooms, Escape Game & Family Brunch every Sunday

  • ALLSAFE label: we welcome you in line with hygiene and safety standards

  • Frame features colorful street art and an inventive menu of fresh produce

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Paris Eiffel Tower

18 avenue de Suffren, Entrée au 22 rue Jean Rey
75015 PARIS
France

  • PARIS TOUR EIFFEL:  42, 69, 82, 87 CHAMP DE MARS

  • GARE MONTPARNASSE:  6 BIR HAKEIM

  • CHAMP DE MARS - TOUR EIFFEL:  RER C CHAMP DE MARS - TOUR EIFFEL

  • By plane

    CHARLES DE GAULLE At 29km / 18 miles

  • By plane

    PARIS ORLY At 16.5km / 10.25 miles

  • By train

    GARE DU NORD At 6.3km / 3.91 miles

  • By train

    GARE MONTPARNASSE At 3.7km / 2.3 miles

GPS:48.855976, 2.293221

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Frame

The FR/AME brasserie has an open kitchen, private space, bar, vinoteca and terrace. It offers a unique, creative experience. Inventive menu based on fresh produce combined with spicy notes.

Our accommodation(s)

For your convenience, the hotel is fully equipped with WIFI and there is a connectivity lounge for you to use. Welcomers will be your point of contact throughout your stay with us.

Our guest reviews

Our guest reviews for
Pullman Paris Eiffel Tower

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,367 reviews

TripAdvisor Rating  4.0/5  3,632 reviews

Amazing location, all you need for an awesome stay in Paris!

Customer review rating 4.5/5

Michal C. Couples - Confirmed reviews ALL

If you think you want to experience the best of Paris, this is the place to stay!!!

Dear Mr. B., The all Pullman Paris Tour Eiffel team thanks for your nice comment. We hope to see you again very soon in Paris ! Séverine - Guest Experience Manager

Good stay

Customer review rating 5.0/5

Thomas A. Couples - Confirmed reviews ALL

Really fine experience, all the staff was enthusiast and friendly

Dear Mr. A., We very much appreciate your comments regarding your stay at the Pullman Paris Tour Eiffel. It is always a pleasure to receive positive feedback, especially to read that our team was there for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Séverine - Guest Experience Manager

Well located. Excellent service, really good beds, pillows and duvets. Everything really clean and beautiful rooms

Customer review rating 5.0/5

Sonja M. Couples - Confirmed reviews ALL

Well located. Excellent service, really good beds, pillows and duvets. Everything really clean and beautiful rooms

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Pullman Paris Tour Eiffel. We are delighted to read that you have enjoyed our beddings. It is a real pleasure to receive positive feedback. We hope to have the opportunity to welcome you back in the future. Séverine - Guest Experience Manager

terrible experience

Customer review rating 0.5/5

Taewoo.k. Families - Confirmed reviews ALL

Even though I was a gold member, I was assigned a room that the hotel couldn't sell. The terrace window was broken and could not be locked, The inside of the room smelled like urine. Even though the front desk was aware of the problems with the room, it was assigned to me. When I complained, I was not given a similar room on the same floor and was assigned a room for the disabled on the lower floor. I don't trust the hotel brand itself, Accor, so I'm not sure if I will use it any more. I have visited many hotel brands, This is the first time I have been treated so horribly.

Great location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Clean and very comfortable. Excellent service.

BAd experience

Customer review rating 0.5/5

John R. Business - Confirmed reviews ALL

I had a very important client meeting (30 people) online for 1 hour. After 30 minutes the wifi connection was lost and the customer had to cancel the meeting.

Great Location!

Customer review rating 5.0/5

Hugo M. G. Couples - Confirmed reviews ALL

It was a pleasure staying at the hotel.

Excellent service

Customer review rating 5.0/5

Balázs P. Families - Confirmed reviews ALL

Very nice view, conforte and engaged staff. Thanks again !

Well located and that’s all

Customer review rating 2.5/5

Paulo S. Couples - Confirmed reviews ALL

For us the only good part was the location because we booked the room with the Eiffel Tower view. The reception made us wait a lot for the checkin, we arrived earlier to let the luggages in the hotel, and one of the receptionists told us that in maximum 2PM our room would be ready, we came back to the hotel at that time and nothing was ready, we had to wait for around 1.5 hours to finally checkin, and that after having to ping the reception a few times. I have booked the love package which in my mind should include at least a small decoration with roses, but only the champagne and a chocolate was there. The in-room breakfast was good but they did charge me for that although that was included in my package. The food quality in the room service is very poor and overpriced. No information is passed to the customers so we were basically lost, I did ask the service room if we could order some external food and they said that was okay, for my surprise I had to go to the reception to receive the order and had no cutlery to eat. The room service takes long to accept calls. Definitely not coming back to any Pullman hotels.

It's is well located

Customer review rating 1.0/5

Nickolaos K. Friends - Confirmed reviews ALL

Start of booking a room was a nightmare. No one answers emails . And arrive get the wrong room . Was compensated. But the main problem was communication I send emails and get few replies. Bookin experience so difficult. I was booking the room as a present. Because I was not there I prepaid but I paid extra . Marriot group so much better I can book everything I couldn't even get the pullman to book a private car transport. The staff were excellent and helpful but tha Accor policy is terrible. The food in room service excellent and the restaurant. Please fix the booking situation make it a bit more flexible I prepaid I should have git tge cheapest rate but I git the full rate

Amazing Location

Customer review rating 5.0/5

Arti Couples - Confirmed reviews ALL

Nice hotel with less than a block away from Eiffel Tower and great restaurants. Upon checking we got one of the best rooms with a balcony and unbeatable views of Eiffel Tower. Staff was friendly and helpful.

Next to Eiffel Tower

Customer review rating 4.0/5

Robert S. Couples - Confirmed reviews ALL

Started with our room not being ready and going to lunch with very poor service (Frame) but pretty good food. The room, once it was ready, was wonderful. Very clean, modern and the view of the Eiffel Tower was breathtaking. We ordered some room service and the service provided was a 10 out of 10.

Location is superb. Awesome stay with Family

Customer review rating 5.0/5

Mira T. Families - Confirmed reviews ALL

Booked our room with Eiffel Tower view so glad we did. It was a fantastic stay. Got in there early, they allow to drop luggages and explore the area while waiting our room. Smooth check in and out. Had the nicest staff of all the hotels I had been. Cleanliness was excellent. Comfy beds. Highly recommend if you visit Paris for the first time. Price is reasonable.

Great location

Customer review rating 4.5/5

Guillermo Couples - Confirmed reviews ALL

I ask for room whit Eiffel Tower view, that what I got , quick checking out easy thanks

good location, but nothing more...

Customer review rating 3.5/5

Marcin Couples - Confirmed reviews ALL

I chose this hotel because of the view and the rooftop restaurant. However, the restaruant was closed and no one informed me of this - when I made the reservation. Nobody sent the email later either. If I had known about this fact - I would have booked another hotel. Additionally, Room Service was not competent and the waiting time was over an hour. When I wanted to bring drinks to my room from the restaurant myself, I was not allowed to take them out. Great view, but service was not competent. I had to wait for my room to be picked up - at check-in at 21:30! But you got great view, but service was not competent.

Fantastic view & location for Eiffel tower

Customer review rating 4.5/5

Kostas P. Families - Confirmed reviews ALL

Very good hotel, conveniently situated

Fantastic Location!

Customer review rating 5.0/5

Veronica Families - Confirmed reviews ALL

We had a great experience at the Pullman hotel in Paris. Every member of the staff we interacted with were extremely friendly and helpful. We will definitely stay at this hotel on our next trip!

Great location, but concrete building looks like it needs a makeover, all the buildings locally look more like a council estate than an exclusive hotel in a premium district

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The staff do their best but coming from the UK, the difference in the level of service is very marked. I can say for the 2 days in Paris that the level of customer service experience was like going back 30 years in time, but for the staff in the hotel, they tried and at least were more accommodating (unlike Metro, Eurostar, Boat trip on the seine, bus driver, tour operator who all seemed like it was not an important thing to worry about the 'customer experience'

City break in Paris

TripAdvisor rating 5.0/5

Paul290455 TripAdvisor review

Excellent hotel, great location for getting around as it is very close to the metro and also lots to do close by. Would definitely recommend booking a room with a view of the Eiffel Tower. Staff were very friendly and helpful going out of their way to make it an enjoyable stay.

Mixed feelings from various experience

TripAdvisor rating 4.0/5

Palarp TripAdvisor review

I have mixed feeling on how to feel or express my experience with Pullman Paris Tour Eiffel. First, before making reservation via Accor app, I have tried to contact the hotel via email (h7229@accor.com) but no reply ever. So I booked the room with the app, and contact again to ask about in-room breakfast and still no reply as well. In total, I have emailed to you 3 times but no reply. On the date on checkin (30-Dec), the front staff is very nice and kind to explain us everything, but when we asked about covid-19 test, we have to go to concierge which on that day, Carl has helped us with the registration. The room was very fantastic and beyond our expectation, we had great time created online content on the balcony and got many engagement. We give 10 of out 10 points for the room. After we took the test at the hotel on 31-Dec, the lab has email us right on 1-Jan. But the problem is that we cannot access the test result with our registered phone number. We have tried all the combination and still failed to access. This cause us a lot of trouble as if we do not show the negative result at the airport, we will not be able to get on the plane and fly back home. We have go back to Pullman 4 times. 1-Jan morning: Concierge have informed us to wait as if the result has not been uploaded yet. (Which we found later that it’s wrong, the result is always there) 1-Jan afternoon: we came back again, another concierge Ian just took note and informed us that the lab is closed and will contact the lab next day. 2-Jan morning: we started to get very worry as we will fly back on that night, Concierge carl said that it is too early (8:00AM), he will tried to contact the lab and inform us back around 10:00PM 2-Jan afternoon: we came back for the last time and the first lady in blue at concierge refuse to help us anything and blame that this is lab’s fault. We started to cry and finally Solene came out and informed us that she has lab’s emergency number. In summary Solene and Alberto have contacted the lab and informed us the correct password in order to access the result. We bursted out into tears and thank them for the support that finally made us be able to board the plane back home. Can you imagine if we cannot open the test result and miss our flight back home? It is emotional and mixed feeling as you can see our story here.

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