Pullman Paris Eiffel Tower Hotel 4 stars

Customer review rating 4.3/5 7,953 reviews

ALLSAFE approved hotel

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Pullman Paris Eiffel Tower
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+ 22 Services

Hotel extras

  • A stone's throw from the Eiffel Tower, the Trocadero and cruises on the River Seine

  • A 10-minute walk from Beaugrenelle shopping center

  • Direct access via the "Le Bus Direct" shuttle bus from the major airports

  • ALLSAFE label: we welcome you in line with hygiene and safety standards

  • Adapted in-room catering service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre (nearby)
  • Babysitting on request
  • Boat excursionsPaying
  • Jogging track (nearby)
Business services
  • 25 Meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Pullman Paris Eiffel Tower

18 avenue de Suffren
Entrée au 22 rue Jean Rey
75015 paris
france

Tel: +33144385600

Fax: (+33)1/44385610

Check-in from 14h00

Check out up to 11h00

  • PARIS TOUR EIFFEL :  42, 69, 82, 87 CHAMP DE MARS

  • GARE MONTPARNASSE :  6 BIR HAKEIM

  • CHAMP DE MARS - TOUR EIFFEL :  RER C CHAMP DE MARS - TOUR EIFFEL

  • By plane

    CHARLES DE GAULLE At 29km / 18 miles

  • By plane

    PARIS ORLY At 16.5km / 10.25 miles

  • By train

    GARE DU NORD At 6.3km / 3.91 miles

  • By train

    GARE MONTPARNASSE At 3.7km / 2.3 miles

GPS :48.855976, 2.293221

Our accommodation(s)

For your convenience, the hotel is fully equipped with WIFI and there is a connectivity lounge for you to use. Welcomers will be your point of contact throughout your stay with us.

DELUXE ROOM, 1 king size bed, Trocadero view, Eiffel Tower view frm balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Historic side view, City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

DELUXE ROOM, 1 king size bed, 1 single sofa, Trocadero view, view of Eiffel Tower from balcony

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

CLASSIC ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 1 King Size Bed, Garden View, Balcony

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, Eiffel Tower View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Historic side view, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

FAMILY ROOM, 2 Connecting Rooms, 1 King Size Bed, 2 Single Size Beds, Garden View

  • Max. number of persons: 4
  • Area: From 52 / 560 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 single beds, Trocadero view, Eiffel Tower view frm balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City View, Historic side view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

DELUXE ROOM, twin beds, 1 single sofa, view of Trocadero, view of Eiffel Tower from balcony

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

CLASSIC ROOM, 2 Single Size Beds, Garden View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 2 Single Size Beds, Garden View, Balcony

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Size Beds, Eiffel Tower View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Historic side view, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Rooms

Our restaurants and bars

FRAME

Type of cuisine: International

The creativity of the Californian FR/AME brasserie sets it apart, with its open kitchen, private dining room, bar, Vinoteca and terrace. The brasserie offers a unique adventure: the Californian experience à la française

Menu (PDF)

BAR

Non contractual photo

The creativity of the Californian FR/AME brasserie sets it apart, with its open kitchen, private dining room, bar, Vinoteca and terrace. The brasserie offers a unique adventure: the Californian experience à la française

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 25

  • Maximum size: 430

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Pullman Paris Eiffel Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,953 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,379 reviews

PERSONNEL AU TOP!

Customer review rating 4.5/5

Mw Business - 10/03/2021 Confirmed reviews ALL

EXCELLENT ACCUEIL REPONSES RAPIDES DU PERSONNEL HOTEL TRES AGREABLE

Cher Monsieur W., Je vous remercie d'avoir pris le temps de partager votre expérience. Nous espérons vous accueillir de nouveau très vite. Très belle journée, Séverine - Guest Experience Manager

Review from 7feb 2021

TripAdvisor rating 4.0/5

polinaishmuratova 11/02/2021 TripAdvisor review

It was an amazing day in the hotel, with outstanding view! the only thing that I was expecting is at least a Happy birthday word, since it was my birthday on the day I stayed, and another thing is that i learnt that you cannot order food after 17 to the room, due to regulations I guess, but there was no information regarding it.

Dear Sir, Thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel. We are happy to see that you enjoyed your stay with us. However, we are sincerely sorry that we were unable to celebrate your birthday. Regarding the order requested after 5pm, it seems that this was a misunderstanding, as room service is available 24 hours a day. We hope that you will give us the opportunity to serve you better in the near future, and to show you how close our team can be to the details. Séverine Guest Experience Manager

Good stay

Customer review rating 4.0/5

Stefan K. Business - 09/02/2021 Confirmed reviews ALL

People are always willing to help

Dear Mr. k., Thank you for taking the time to share your experience, We look forward to welcoming you again very soon, Very nice day, Séverine - Guest Experience Manager

It's OK for the price.

Customer review rating 3.5/5

Leon Couples - 19/01/2021 Confirmed reviews ALL

Personal friendly. That's good. But rooms are small for the money you pay. Location near eifeltower is good.

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel. We are sorry that your food experience did not meet your expectations; please allow me to express my sincerest apologies. We have of course fowarded your comments to our teams, and we will review our process in order to satisfy our dearest guests. We do hope hope that you will give us the opportunity to welcome you back in our property. Séverine - Guest Experience Manager

To less personnel!

Customer review rating 3.5/5

Anonymous Business - 25/11/2020 Confirmed reviews ALL

There's not enough personnel for the room service. I sometimes had to wait very long, food was already cold, I got things that I didn't order and other things were delivered wrongly. The personnel is really trying their best and is running around very fast and at the same time is exceptionally friendly. But the management seems not to see that they should employ more people to satisfy the needs of their guests and at the same time do not stress their employees too much! If people are stressed too much, mistakes happen. So the management should shape a better environment for their employees.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel. Please allow us to offer you my sincerest apologies. We are sorry that your experience did not meet your expectations, especially due to the waiting time with the food experience. From time to time room service can be in high demand in the same time slot. As a result, the waiting time gets longer. We have shared your comments with all our teams in order to improve the quality of our service. Rest assured that we are very concerned about customer satisfaction and the working comfort of our employees. It is true that we have to adapt on a daily basis with the COVID19 pandemic. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Yours sincerely, Séverine - Guest Experience Manager

Well located

Customer review rating 4.5/5

Nathan Couples - 24/11/2020 Confirmed reviews ALL

Nice view Excellent breakfast

Dear Mr. B., Thank you for taking the time to share your experience, We are happy knowing that you have enjoyed the view and also your breakfast. We look forward to welcoming you again very soon, A bientôt ! Séverine - Guest Experience Manager

We felt like the most special people there from the moment we walked in

Customer review rating 5.0/5

Kris M. Couples - 01/11/2020 Confirmed reviews ALL

It was our honeymoon. After a train strike causing us to trek 5kms with heavy luggage to the Hotel, it was fantastic to be greeted so warmly. We were given an awesome room on a high level and shortly after we got to our room, a concierge arrived with a bottle of champagne and a chocolate eiffel tower as a congratulatory gift. During the week, we took a recommendation from the concierge on a dinner cruise on the river Sienne, which was amazing. The view of the Eiffel tower was spectacular. The Amazon Alexa in our room was a fantastic touch considering we use at home. The bathroom products were amazing and the hotel was located close to everything we needed. It was our favourite place to stay over our 6 week honeymoon.

Dear Mr R., This is such a pleasure to read your comments regarding your stay at the Pullman Paris Tour Eiffel. Except the strike part ! We are proud and happy of being part of your nice honeymoon memories ! We will not fail to pass on your appreciation to our teams. We hope to welcome you again very soon, maybe for your first wedding anniversary :-) Wishing you a very nice day, Séverine - Guest Experience Manager

Week-end anniversaire

Customer review rating 2.5/5

Gmarius Couples - 01/11/2020 Confirmed reviews ALL

Week-end anniversaire avec vue Tour Eiffel

Monsieur M., Nous vous remercions d’avoir pris le temps de partager votre expérience, Nous sommes désolés des désagréments rencontrés lors de votre séjour. Nous avons informés notre service technique au sujet de la température de votre suite. Concernant votre réservation et votre surclassement je serai ravie d'échanger avec vous afin de vous fournir plus de détails. Néanmoins, soyez assuré qu'un rappel a été fait aux équipes afin de fournir une explication claire lors de la prise de réservation. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Meilleures salutations, Séverine - Guest Experience Manager

Near Eiffel Tower

TripAdvisor rating 4.0/5

mstubbs002 Business - 26/10/2020 TripAdvisor review

Very well located near iconic Eiffel Tower and walking distances to Champs Elysee and Trocadero area. I found the services at the Frame Restaurant tardy and disappointing, particularly when lunching or dining. I would also advice you check your drink bill before payments. You will do well to explore other venues in and around the area.

Amazing View

Customer review rating 4.5/5

Mrs W. Couples - 12/10/2020 Confirmed reviews ALL

I must start with the positive, the view from our room was spectacular, 9th floor balcony with a great view of the Eiffel Tower. The room was very nice, clean, decorated with modern touches, but definitely not worth the price, the view absolutely worth every penny. Something must be done for people driving there, no parking offered, their parking lot was not available for guests and no valet parking was offered. Unacceptable. We will not stay here again.

Perfect stay! Best location and great hotel!

Customer review rating 5.0/5

Owen T. Couples - 13/09/2020 Confirmed reviews ALL

Was amazing! The view was unreal and the staff were really nice! Couldn’t ask for a better hotel.

Well located

Customer review rating 5.0/5

Samantha Couples - 08/09/2020 Confirmed reviews ALL

Loved every single minute at this hotel, definitely going back, views are amazing.

Good hotel, a bit expensive in terms of value for money

Customer review rating 3.5/5

Anonymous Business - 04/09/2020 Confirmed reviews ALL

Good hotel. Correct service. Excellent location. Slow service at restaurant (both for breakfast and dinner)

Estimado Señor, Le agradecemos por tomar el tiempo para responder el cuestionario de satisfacción en relación a su estancia en el Pullman Paris Tour Eiffel. Hemos tenido en cuento su comentario sobre la lentitud del servicio en nuestro restaurante. Lo hémos compartido dentro de nuestro equipo de catering para mejorar este servicio. Agradeciéndole una vez mas por su mensage y esperando tener el placer de recibirlo de nuevo durante su próxima visita en Paris. Reciba un cordial saludo de todo nuestro equipo. Patrick ARNOULT Director General

Well located but lacking in service

Customer review rating 2.5/5

Phil Couples - 02/09/2020 Confirmed reviews ALL

The view is great (if you pay for it) but the service is not up to par. No wine opener in the rooms (and none for staff to leave with you when you request them - when the hotels almost empty at that). All the amenities are closed. Room service brings the wrong items assuming that like comparisons are acceptable - when they pick up the phone that is. Between the deposit taken from my bank and the final cash out - which I didn't authorize before it was taken - I paid 1128% of the total bill and am now waiting for my refund because I can't afford the activities i had planned on the rest of my vacation. This may have been a great hotel before but it's obvious much of the current staff is just there for a paycheck and the guest experience suffered.

Dear Guest, First of all, thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problems you mentioned. As for you payment, after checking, we have noticed that your garanty had not been released. The issue has just been fixed by our team today. The transfer time depends on your banking organization. It varies between 3 to 15 days. Do not hesitate to keep us informed as soon as you receive it. We hope that this experience won't deter you from coming back. Please let us know if you wish to visit Paris again. All our team will be glad to offer you a personalized welcome in order to better serve you. Sincerely, Patrick ARNOULT General Manager

Pleasant hotel, good location

Customer review rating 4.5/5

Anonymous Couples - 02/09/2020 Confirmed reviews ALL

Good location, pleasant and neat room & bathroom, pleasant and welcoming staff. Feeling of safety (including relative to COVID-19).

Well located

Customer review rating 4.5/5

Anonymous Couples - 02/09/2020 Confirmed reviews ALL

Excellent experience of the eiffel tower view

Dear Joanne A., We very much appreciate your comments regarding your stay at the Pullman Paris Tour Eiffel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick ARNOULT General Manager

View to write home about

TripAdvisor rating 5.0/5

krisrogers 21/01/2020 TripAdvisor review

We were at Pullman for our Honeymoon. From the moment we stepped in we were treated so well. Our room on the 10th floor had a perfect view and knowing it was our honeymoon , we were delivered a beautiful bottle of wine and a lovely chocolate Eiffel tower (shortly after we arrived in our room) The bathrooms and beds are great. The whole stay was very fun and romantic. To see the Eiffel tower from our balcony was amazing. Also highly recommend having a few cocktails down at Frame.

Dear Guest, Thank you for your comment about your stay at the Pullman Paris Tour Eiffel. We are truly happy that you spent an enjoyable moment for this special occasion and that you enjoyed the view from the balcony and our restaurant/bar Frame. We hope to have the opportunity to welcome you again soon. With kind regards, Patrick Arnoult General Manager

Bad stay Bad hotel

TripAdvisor rating 1.0/5

LarryJan2014 Couples - 29/11/2019 TripAdvisor review

I have to say when looking at this hotel it had promise, but it turned out I was very disappointed, the walls are so thin you can hear every noise made, the room above us made so much noise we could not sleep most of the night I mean you can hear everything not good. Our next problem is that some man from security lectured myself and my wife on how to wear our hoodies, I was so upset, if there is a hoodie policy then it needs to be explained when booking rooms at this bad hotel, The best option will be from AccorHotels to sell this hotel off so the brand can keep its good name, if you are reading this please do not stay here.

Dear Guest, Thank you for taking the time to share your experience following your stay at the Pullman Paris Tour Eiffel. We are sorry to read that your experience did not meet your expectations. It was certainly not a true reflection the high standards for which our hotel is known. We take note of your remark concerning the noise in your room, be assured that we shall fix this issue as soon as possible. We sincerely apologize for the inconvenience you encountered at the lobby. We have already taken the appropriate measures to prevent the same occurrences in the future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back and provide you with a much better experience. Best regards, Patrick Arnoult General Manager

6 star

TripAdvisor rating 5.0/5

hcbay Couples - 04/11/2019 TripAdvisor review

Carolina and Anisa(lady in red) superb staff to attend to our needs. They made what Pullman is suppose to be. The view was magnificent and it was the best. Overall the staff was excellent. Concierge was helpful. Cheers.

Dear hcbay, Thank you for taking the time to share your experience about your stay at the Pullman Paris Tour Eiffel. We appreciate your compliment on our staff, especially Carolina and Anais, and are glad that you are satisfied with your stay. Thank you again for your kind comment and we hope to welcome you back soon in our hotel. Sincerely, Patrick Arnoult General Manager

Group hotel/bedbank

TripAdvisor rating 2.0/5

Reglou2019 Family - 04/11/2019 TripAdvisor review

Booked this hotel as we had stayed here 15 years ago, it was wonderful back then, now its just a heavy group hotel. Breakfast is in a meeting roo. hostess was super rude, we didn't even try it, we went to a cafe nearby. They gave us a connecting room, where the connecting door is wafer thin, we heard all the shouting next door till 3am. Service/reception super rude in check out. The only good experience was on check in, can't remember the girls name, she wore a blue suit, blond hair, she was the only saving grace. Shame with such a fantastic location, one would think it would not be so desperate to book so many groups/tour groups, makes it feel very cheap. Won't stay there again.

Dear Guest, Thank you for taking the time to write a review about your stay at the Pullman Paris Tour Eiffel. We sincerely apologize that your experience did not meet your expectations. We take note about your comments concerning the breakfast and the attitude of our staff. Be assured that measures have been taken to improve the service provided at the hotel. We really hope you would,give us the opportunity to better serve you in the future ans to offer you the memorable experience you were expected. Sincerely, Patrick Arnoult General Manager

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