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Pullman Paris Eiffel Tower Hotel 4 stars

Customer review rating 4.3/5 8,282 reviews

ALLSAFE approved hotel

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Pullman Paris Eiffel Tower
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+ 22 Services

Hotel extras

  • Close to the Eiffel Tower & Seine cruises and 10 min from Beaugrenelle Mall

  • Rooms and Suites with Eiffel Tower view

  • Ideal for families: family rooms, Escape Game & Family Brunch every Sunday

  • ALLSAFE label: we welcome you in line with hygiene and safety standards

  • Le Frame, a Franco-Californian restaurant, brings you on a culinary journey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Paris Eiffel Tower

18 avenue de Suffren
Entrée au 22 rue Jean Rey
75015 paris
france

Tel: +33144385600

Fax: (+33)1/44385610

Check-in from 14h00

Check out up to 11h00

  • PARIS TOUR EIFFEL :  42, 69, 82, 87 CHAMP DE MARS

  • GARE MONTPARNASSE :  6 BIR HAKEIM

  • CHAMP DE MARS - TOUR EIFFEL :  RER C CHAMP DE MARS - TOUR EIFFEL

  • By plane

    CHARLES DE GAULLE At 29km / 18 miles

  • By plane

    PARIS ORLY At 16.5km / 10.25 miles

  • By train

    GARE DU NORD At 6.3km / 3.91 miles

  • By train

    GARE MONTPARNASSE At 3.7km / 2.3 miles

GPS :48.855976, 2.293221

Hotel services

Frame

The creativity of the Californian FR/AME brasserie sets it apart, with its open kitchen, private dining room, bar, Vinoteca and terrace. The brasserie offers a unique adventure: the Californian experience à la française

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Express available at any time Additional charge
    • Buffet Additional charge
    • Express Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 24 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 430 rooms
    • 10 rooms for people with reduced mobility
    • No family room
    • 51 connecting rooms
    • 430 non-smoking rooms
    • 11 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • French
    • Spanish
    • English
    • Indonesian
    • Turkish
    • Arabic
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception Additional charge
Well-being
  • Espace Bien-être
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

For your convenience, the hotel is fully equipped with WIFI and there is a connectivity lounge for you to use. Welcomers will be your point of contact throughout your stay with us.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 25

  • Maximum size: 430

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Pullman Paris Eiffel Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,282 reviews

TripAdvisor Rating 4.0/5

3,456 reviews

Good Location

Customer review rating 4.5/5

Vincent F. Couples - 24/10/2021 Confirmed reviews ALL

Good location, a bit over-priced. Based on hotel experience from the US, I would rate it a 3.5 star hotel. Breakfast was good, bit eggs and other food choices was not a hot breakfast.

Well located

Customer review rating 2.5/5

Ganga S. Families - 24/10/2021 Confirmed reviews ALL

In the past i had great experience in pullman group of hotel but this time i didnt get expected hospitality. My suggestion is if u have available good view rooms pls offer it to guest on first come first basis.if client wsnts to upgrade ,pls allow him. We asians do not expect special treatment but pls do same treatment that u would expect from us when u r in our parts of world.pullmann istanbul .bruxells r better in this regards.thank you.

Dear Ganga s., Thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel. We are sorry that your experience did not meet your expectations. Unfortunately we cannot accommodate all requests for upgrades, especially when our hotel has high occupancy. We strive to satisfy all our valued guests, please accept our apologies. We look forward to welcoming you to our hotel again. Séverine - Guest Experience Manager

Breathtaking view

TripAdvisor rating 4.0/5

EKpower 24/10/2021 TripAdvisor review

Pros: Great location. Nice hotel. Quick check in and out. Amazing view of the Eiffel Tower from our room. Very comfortable bed. Last but not least the food was amazing. Cons: Huge carpet stain near bed No bathrobes

Customer review rating 4.5/5

Nelson Business - 23/10/2021 Confirmed reviews ALL

I really enjoyed the breakfasts as well as lunch at FLAME. My room was clean and in good order, and housekeeping kept it so.

Eiffel view

Customer review rating 5.0/5

Viking T. Couples - 21/10/2021 Confirmed reviews ALL

Viking

Completely satisfied.

Customer review rating 5.0/5

Pm Couples - 14/10/2021 Confirmed reviews ALL

Loved the location, room size, Eiffel view, and amenities. Helpful staff and secure as well.

Dear Mr. and Mrs. Mallery, Thank you for your comment. It is a pleasure to read that your stay went well. We would be delighted to have you back with us soon. Séverine - Guest Experience Manager

Staff went over and above.

Customer review rating 5.0/5

Denise B. Families - 11/10/2021 Confirmed reviews ALL

Great location for dinner at Le Jules Verne. I needed to mail a large envelope to the US but did not have postage. I needed to leave very early in the morning. Pullman Hotel staff offered to mail the package. My credit card was charged for the amount of postage expected with authorization to add an additional charge if necessary. Great room and great service!

Very over priced

Customer review rating 1.0/5

Mohamad H. Couples - 10/10/2021 Confirmed reviews ALL

The location is excellent, no doubt. I found my friends who have paid the same value of mine for two nights knowing that I stayed for three nights. They paid for a tour Eiffel view and balcony while I had the tour Eiffel view without a balcony. Also the deposit of 200 euro hasn’t been deposited in my account yet. Why I should pay more than others? Sincerely Mohamad

Dear Mr.H., Thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel. We have taken good note of your remark concerning the price of your overnight stay being different from that of your friends. Indeed, our rates, as for all Accor hotels, vary according to several criteria: date of the reservation made, date of arrival & departure, season, length of stay, etc... We are sorry that this point has altered your stay. We hope that you were able to enjoy our hotel and have a pleasant stay. We hope to welcome you soon. Séverine - Guest Experience Manager
Customer review rating 5.0/5

Steve W. Families - 10/10/2021 Confirmed reviews ALL

Great location, service, and amenities

Dear Mr. W., We very much appreciate your comments regarding your stay at the Pullman Paris Tour Eiffel. We are delighted to see that you have enjoyed your stay among us. We thank you for your loyalty and hope to welcoming you back very soon. Séverine - Guest Experience Manager

Good stay

Customer review rating 4.0/5

Gerard Business - 06/10/2021 Confirmed reviews ALL

Only used the room to sleep, room was nice and clean. Good bed and bathroom.

Front desk & concierge

Customer review rating 2.5/5

Sec Families - 05/10/2021 Confirmed reviews ALL

I did not find the front staff helpful. I asked for assistance with a few tasks and they said they could not help with any. Very disappointed.

Dear Mrs. C., Thank you for taking the time to write to us following your stay with us. We are sorry to read that your experience during your stay was not satisfactory. Our front staff are usually friendly and helpful. Be sure that I will share your feelings with our team, in order that this does not happen again. We apologise once again and hope to have the opportunity to welcome you again. Séverine - Guest Experience Manager

Less than expected

Customer review rating 2.0/5

Anonymous Couples - 03/10/2021 Confirmed reviews ALL

The room was very close to the elevator and too much noises come from outside so I couldn’t sleep

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we have shared your comment with our team in order to imrpove our service quality. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Séverine - Guest Experience Manager

Perfectly located

Customer review rating 4.5/5

Andrei Couples - 30/09/2021 Confirmed reviews ALL

The room was superbe, however the no smoking on the balcony rule, I fount a little annoying. Also, for a breakfast in Paris it was a little too American, but good nonetheless, maybe a little variety would be amazing.

good stay, but with potential bed bugs

Customer review rating 4.0/5

Anonymous Business - 30/09/2021 Confirmed reviews ALL

Overall happy with the stay, but came home with several insect bites - probably bed bugs. So I would advise you to look into that. Best regards, Louise

Dear Mrs. R., Thank you for your note following your stay with us. We take your comment very seriously and our housekeeping department has been informed of your remark. We are currently taking the necessary actions to verify this point. We hope to have the opportunity to welcome you again. Séverine - Guest Experience Manager

Average

Customer review rating 2.0/5

Juan Business - 26/09/2021 Confirmed reviews ALL

The hotel is understaffed. Long queues every time you need to ask something at the reception. On top of that, nobody answers the phone when you call from the room to the reception nor to the room service. Basic stuff that should never happen at this level of expected service quality.

Dear Mr. HERRERA, Thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel. We are sorry that you had to wait when you wished to contact our reception service. Please note that your comments have been sent to the relevant departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Séverine - Guest Experience Manager

Far from expectations

Customer review rating 2.0/5

Eldra J. I. Business - 26/09/2021 Confirmed reviews ALL

As a black man visiting from the US, it was disheartening to feel racially profiled by security staff. While waiting in the lobby for the remainder of my party to depart for dinner, I was approached by 2 security staff inquiring as to whether or not I was a guest of the hotel. By this time I had been staying on site for 2 days, coming and going on a regular basis having been invited by 'URW' to keynote their leadership conference. It was not lost on me that the white staff asked a black security guard who was still in his civilian clothes and carrying his duffel bag to approach me while they stood in the background. Once I produced my key card, they apologized and attempted to explain how it was for my own safety as a guest of the hotel, yet I did note that on multiple occasions, I saw white people, usually women, sitting in the lobby for extended periods of time and not approached by security. I can not say for certain that racial profiling was consciously present in this instance, yet I can attest to the fact that I did not feel 'welcome' in that moment and seeing other 'clues' pointed me towards feeling like I was in tge deep south of America. I made a choice in that moment to not cause an uproar over service folks doing their jobs and to preserve discretion for my client in Unibail Rodamco Westfield, however, recommending this site to others is a definite 'NO' for me when asked about my experience. Additionally, upon checking in to the establishment, an entire wall of outlets were inoperable. I contacted the front desk to address the issue and they immediately got someone up to the room to fix the problem and the staff were courteous, prompt and professional.

Dear Eldra Jackson I., Thank you for taking the time to write your comment following your stay with us. We are very sorry to read your feelings about your experience with us. We are very surprised to read that you feel discriminated against in our establishment. Please be assured that we have informed our security of your incident. Your experience does not in any way reflect the quality of welcome we wish to offer our guests. We sincerely apologize to you. We hope to be able to welcome you next time to demonstrate the quality of welcome we wosh to provide to our customers. Yours sincerely, Séverine - Guest Experience Manager

Viking’s Bordeaux

TripAdvisor rating 5.0/5

wvantluka 21/09/2021 TripAdvisor review

Nice hotel great location. Staff very professional. Check in and out was very easy. Spent one night, would book again. Hotel was very clean. Restaurant was beyond expectations, with a very nice breakfast buffet.

Dear Wvantluka, Thank you very much for your comment. It is always a pleasure for our teams to see that our customers have a pleasant stay with us. We would be delighted to welcome you back. Séverine - Guest Experience Manager

Amazing stay

TripAdvisor rating 5.0/5

Getaway49219841456 01/09/2021 TripAdvisor review

Best hotel we ever been there! You can fell like you are a part of Paris. All desired comfort with an awesome view from the balcony. Since the check-in to check-out so the staff creat the most pleasant atmosphere.

Dear Getaway49219841456, Merci for your evaluation ! Be sure that we will share your feelings and evalutation with our teams. Thank you for your loyalty and we look forward to seeing you soon ! Séverine - Guest Experience Manager

Horrendous service to a Gold Member

TripAdvisor rating 1.0/5

J-Lacour-Gayet 23/08/2021 TripAdvisor review

(1) My rooms were not ready upon my arrival - I had ordered two connecting rooms for me and my twin daughters. On my arrival at 1 PM (which was announced) only one room was ready, I had to take a business call while asking my daughters to keep silent for 3 hours. (2) I had to call reception multiple times to ask when the second room was finally going to be ready. (3) No parking was available (hotel description stating otherwise). I had to assertively ask reception to find a solution to park my car. No replacement solution offered pro-actively. (4) I am a gold member and when I complained again - very angrily at my check-out, I was offered a 150 euros discount off my 1000+ euro bill - whereas I should have been offered at least one of the two rooms for the full stay. I will not come back, I will choose a Novotel next door next time. Location does not do it all, service is fundamental, especially to a recurrent ALL Accor client which is either GOLD or PLATINIUM depending on the years. The only positive note is that the staff at the door, the "bagagistes", the cleaning maids, and the room-service staff were very friendly and helpful.

Great hotel nice view

TripAdvisor rating 5.0/5

mosaadaltammami 15/08/2021 TripAdvisor review

I have enjoyed my stay at the hotel and my room breakfast was great also the proaction in regards of COVID-19 was very good staff so polite I would like to thank the team of the hotel all I have enjoyed my visit

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