Pullman Paris Tour Eiffel 4 stars

Customer review rating (ALL Rating) 4.2/5 3,192 reviews

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18 avenue de Suffren, Entrée au 22 rue Jean Rey, 75015 PARIS, France

Description

Hotel extras

  • A stone's throw from the Eiffel Tower and cruises on the Seine

  • Rooms and suites with views of the Eiffel Tower

  • Family rooms and Family Brunch every Sunday

  • Inventive menu based on fresh produce at the Frame restaurant

  • Pop-up bar at 10ème Ciel with views of the Eiffel Tower

Our accommodation(s)

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Hotel location

Pullman Paris Tour Eiffel

18 avenue de Suffren, Entrée au 22 rue Jean Rey
75015 PARIS
France

GPS:48.855976, 2.293221

Telephone
Fax +33 1 44 38 56 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FRAME RESTAURANT AND BAR

Chic and relaxed gourmet restaurant near the Eiffel Tower with a DJ on Fri and Sat nights. Inventive menu using fresh, local products. Enjoy the Sunday family brunch with hearty, and healthy buffet.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  3,192 reviews

TripAdvisor Rating  4.0/5  4,141 reviews

Excellent Hotel

TripAdvisor rating 5.0/5

TTWindom TripAdvisor review

We were very fortunate arriving at approximately 9:30 AM, and they had a room ready for us. We found this hotel excellent in all areas. Friendly welcoming staff, excellent breakfast, our room was clean updated and well appointed. Excellent location, you won’t go wrong by choosing the Pullman hotel in Paris.

Good stay with breathtaking view

TripAdvisor rating 4.0/5

lwl250980 TripAdvisor review

Check-in was smooth as Jeff was nice and polite. He even spoke a few words in Chinese. Guy from concierge was very helpful. The buffet breakfast was over burnt and food was average. However, Christophe was very helpful and attentive. The view from the room balcony was breathtaking.

Customer review rating 5.0/5

Yeon J. B. Friends - Confirmed reviews ALL

The front desk staff were friendly, and the breakfast buffet was excellent.

Dear Mrs.B., Thank you for your kind words regarding our location, service, and breakfast offerings. We are delighted to hear that our front desk staff contributed to your positive experience. Your feedback is greatly appreciated, and we hope to welcome you back soon ! Kindest regards, Marta - Guest Experience

Customer review rating 5.0/5

Zulia C. H. Families - Confirmed reviews ALL

All the staff at the buffet in the mornings and at dinner in the evening were excellent and friendly, as were the reception staff, the porters, and those who greeted us at the door and welcomed us. We left very satisfied.

Dear Mrs. H., Thank you for your kind words regarding our staff's service in the buffet and at reception. We are delighted to hear that you felt welcomed and satisfied during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon ! Kindest regards, Marta - Guest Experience

Customer review rating 3.0/5

Ryan S. Families - Confirmed reviews ALL

First, upon checking in, we waited about 5 minutes to be greeted by the desk staff-even though two were apparently unoccupied. They were friendly enough. When we got to our “deluxe Eiffel Tower view” room, it met the minimal requirements to be called this. The shower was good. The beds were comfortable but the room was cramped and the carpet stained. Not really deluxe. Our view of the Eiffel Tower could be enjoyed if we stood out on the balcony and looked around the edge of the building. The sound proofing in the hotel was not great and we could frequently hear our neighbors throughout the nights. Room service was below average. The food was OK but they didn’t always clear dirty dishes from the room or refill the coffee pods each day they cleaned. The lobby was often crowded and the elevators were frequently full. At one point we just decided to walk up to the fourth floor because of the wait time. The location is amazing. Upon departure, I pre booked a cab through the hotel website. I didn’t make an account or set up the Allocab “app” - the third party through which the cab was booked. Because, I booked through the hotel website. I prepaid. In the morning, the cab didn’t show. The bellman didn’t have an idea of what to do. The front desk said that I had to go on the app to manage a ride - regardless of the fact that I booked it through the hotel website as a service they endorsed! Eventually I downloaded the app and created an account but there was no way to look up the existing ride even though I had a confirmation number and booked with the same phone number I used to set up the app. So, I guess I’ll contest via my credit card because we never received service. In short, the hotel is ok enough. Hallways and rooms are kinda dingy. Staff are not particularly helpful although friendly. If you are just looking for a central place to dump your bags while you tour around Paris, it’s fine. If you are looking for a place that gives the extra touch, look for something else!

Dear Mr. S., Thank you for sharing your experience during your recent stay at Pullman Paris Tour Eiffel. We appreciate your feedback, as it provides us with valuable insights into areas where we can improve. It is regrettable to hear about the delays you experienced during check-in, as well as the condition of your room. We aim to provide accommodations that are comfortable and well-maintained, and we take your concerns regarding the room's cleanliness and soundproofing very seriously. Additionally, your comments regarding room service have been noted, and we will ensure that our team is reminded of the importance of thorough service. We understand the frustration related to the cab booking process and the challenges you faced accessing the service. We will review this situation to enhance our communication with guests regarding third-party services. While we are pleased that you enjoyed our prime location, we recognize the need for further improvement in the overall guest experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more satisfying stay. Warmest regards, Marta - Guest Experience

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Other web-users rate our hotel

  • 3,120 reviews 9.5/10 Location
  • 4,135 reviews 7.3/10 Room
  • 5,780 reviews 8.5/10 Service
  • 30 reviews 6.8/10 WiFi
  • 1,538 reviews 9.2/10 Breakfast
  • 1,327 reviews 8.6/10 Food
  • 1,078 reviews 5.7/10 Cleanliness
  • 740 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.