Pullman Paris Eiffel Tower Hotel 4 stars

The view is great (if you pay for it) but the service is not up to par. No wine opener in the rooms (and none for staff to leave with you when you request them - when the hotels almost empty at that). All the amenities are closed. Room service brings the wrong items assuming that like comparisons are acceptable - when they pick up the phone that is. Between the deposit taken from my bank and the final cash out - which I didn't authorize before it was taken - I paid 1128% of the total bill and am now waiting for my refund because I can't afford the activities i had planned on the rest of my vacation. This may have been a great hotel before but it's obvious much of the current staff is just there for a paycheck and the guest experience suffered.

Good location, pleasant and neat room & bathroom, pleasant and welcoming staff. Feeling of safety (including relative to COVID-19).

Excellent experience of the eiffel tower view

Great Check in staff - Jeff was particularly welcoming! Lunch at Frame Restaurant was rubbish. The waiter was rude and uninformed. Complaint about the food but was rudely told that it was meant to be "cold" without even considering my complaint. Very disappointing. Will come back to stay but not for the service at Frame.

Great views, clean rooms and friendly staff!

with a view (from most rooms) of the Eiffel Tower this is a great location for a visit to Paris. The service over breakfast needs to be improved a lot as well as the cleaning for the restaurant. Both mornings our chairs were dirty from with hairs, tooth pick and stains. I was shocked that this was not fixed after I mentioned this on after our first breakfast. Secondly the AC in the gym did not work properly. There were no fans available to make a workout nice to perform.

Great stay apart from the service in your rooftop restaurant.

The service provided at the Pullman Paris Tour Eiffel is terrible. I ordered food at 21:40 and waited over an hour. I then decided to call room service and guest service for 20min straight and no one picked up. I then called front desk and no one picked up either. I then went downstairs to see whats going on, and it seemed like the person was on his private phone talking to someone. After 5 further minutes he finally acknowledged me. I asked him what was going on, and he told me that room service closed at 22:00 ( would be nice to have a voicemail or something so I don't try to call for 20min... ). He then said that he would call room service and ask what was going on with my order and after call my room to let me know. 45min later he finally calls me to tell me that room service apparently came to my door 2 times and I didn't open, however I never heard a knock or even the slightest noise at the door. He then told me that since everything is closed I should order food from McDonalds or something like that. Unbelievable...

The bathroom was not as clean as i would expect in a Pullman. The matress was too soft. Breakfast was a disaster. Service was as slow as could be.

I've stayed at this hotel before before the pandemic and clearly there are some major changes that have been to the downside of the overall experience.

lovely stay, amazing views and the man on reception (sorry didn't catch his name) was so friendly. Will definitely be staying again next time we are in Paris. Merci beaucoup!

The staff was simply not able to provide the level of service expected at a premium hotel. On several attempts, the staff did not answer the phone for reception, room service or house keeping. Reception was overwhelmed with guests checking and and out. We had to go down to the lobby and ask the security guard to make requests to the hotel staff. The staff was friendly, but clearly stressed. The concierge was helpful, but he had limited access to his systems to book attractions.

Straightforward stay, nothing special to report except that we should be advised in advance that a number of amenities are not available in the room (cutlery, glasses, etc) probably because of the COVID situation.

Room was not well made, There was no toiletteries provided, Mini bar was empty.Not a great experience

We loved our stay here. Food was excellent! View was amazing! Room was spacious and clean. Plus parking on site. Would absolutely stay here again!! Thank you